Advisor jobs in Battersea, greater london
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Are you passionate about creating meaningful volunteer experiences and confident communicating clearly and thoughtfully in complex situations?
Do you enjoy using your judgement, analytical thinking and a development focused mindset to improve how volunteers are supported and managed?
Samaritans is looking for two dedicated Volunteer Experience Advisors to join our dynamic team and help shape the future of volunteering across our network. Our incredible volunteers run more than 200 branches and locations across the UK and Ireland. They offer their time to help to deliver our 24-hour emotional support service to callers in many ways, from answering telephones and emails, to fundraising, generating publicity, administration and finance.
About the Role
Our Volunteer Experience Team support over 20,000 volunteers and no two days are the same. You’ll be responsible for supporting our network of volunteers and volunteer leaders in engaging and managing volunteers, as well as involved in a variety of creative new projects helping us to provide a positive and rewarding experience for anyone that gives their time to Samaritans.
You’ll play a key advisory, analytical and development focused role, supporting volunteers and volunteer leaders on all volunteer management matters, including sensitive and sometimes complex situations. You’ll also deliver impactful initiatives and projects that strengthen and enhance the volunteer experience, helping shape the ongoing development of Samaritans’ volunteer management and support practices.
Contract terms
- £30,000 - £35,000 per annum
- Permanent
- Full time (35 hours per week)
- Hybrid working: Linked to our Ewell (Surrey) office
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
- We are passionate about flexible working, talk to us about your preferences
What you’ll be doing
- Providing expert advice and guidance to branches and regions on all volunteer management matters.
- Analysing complex or sensitive situations to identify key issues, risks, and appropriate courses of action.
- Developing and delivering initiatives and projects that strengthen and enhance the volunteer experience at Samaritans.
- Drafting clear, well-structured and professional written communications, including reports and formal correspondence.
- Supporting learning, training and resources that build confidence and capability in Volunteer Leaders.
- Contributing to the development and refinement of volunteer policies, processes and guidance.
- Supporting the fair, balanced and proportionate handling and effective resolution of volunteer concerns and complaints
- Identifying themes, risks, and organisational learning opportunities to inform continuous improvement.
- Working collaboratively with colleagues and stakeholders across the organisation.
You’ll ideally bring:
- Experience working with or supporting volunteer, or advising on people related matters.
- Strong analytical skills and the ability to interpret complex and sensitive situations, producing analysis and meaningful conclusions.
- The ability to exercise sound judgement and take a balanced, proportionate approach.
- Excellent written and verbal communication skills
- Strong project management experience, including the development and delivery or improvement focused initiatives.
- A proactive, solutions focused and improvement-oriented mindset
- Knowledge of principles of natural justice and complaints management, and effective people resolution good practice.
- Experience of providing advice, training or support on volunteering matters.
- Experience and understanding of navigating organisational risk and safeguarding related volunteer matters .
- Report writing and presentation skills.
- Experience in prioritising workloads and working to deadlines with speed and accuracy.
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.
Applications close: Tuesday 10th March 2026 at 09:00am
Interviews: w/c 16th and/or 23rd March 2026
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
Registered Charity
101 - 500
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.
The client requests no contact from agencies or media sales.
Thank you!
We are looking to employ a Housing and Welfare Benefits Advisor for Camden Disability Action's Social Welfare Advice services. You will have at least two years' experience providing welfare rights advice and housing casework and have up-to -date knowledge of welfare benefits and housing law, especially relating to Disabled adults. Your role will be to identify potential income maximisation and provide the support needed to get benefits correctly assessed, and assisting with appeals as well as supporting Disabled people with housing support, including homelessness prevention measures. You will work in a holistic way, managing and holding complex cases and advocating for clients across statutory services, specialist advice partners and community organisations.
You will be committed to learning more about the Social Model of Disability and you will share our vision for a radically inclusive world where people with differences are never disabled by the society in which they live.
The post is currently funded for 12 months, however it is an organisational priority to secure ongoing funding for this role and to keep growing the size and scope of our advice team.
The role is advertised as hybrid and a minimum of 2 days on site in the NW5 1LB office is essential.
Deadline for applications is Monday 23rd March 5pm. Interviews will be held on Tuesday 31st March and Wednesday 1st April.
The client requests no contact from agencies or media sales.
Thank you!
In this role, you will act as a trusted partner to managers, offering expert guidance on policy, best practice and employment law while helping to resolve a wide range of people-related issues. You will manage a varied employee relations caseload, including disciplinary, grievance, capability and sickness matters, ensuring all cases are handled in a timely, fair and transparent manner. The role requires building strong, credible relationships with managers and trade union representatives, supporting investigations and formal hearings, and contributing actively to weekly case review discussions.
You will also play a key part in developing managerial capability by providing coaching and delivering HR-related training sessions. In addition, you will help maintain accurate records, support HR projects aimed at improving processes, and undertake job evaluation work. This role is well suited to someone who thrives in a fast-paced environment, can balance competing priorities and is confident working both independently and as part of a team.
To succeed, you will need CIPD Associate membership (or be working towards it), strong and up-to-date knowledge of employment law, and experience managing complex employee relations cases. You should be an excellent communicator with strong problem-solving skills, outstanding attention to detail and the ability to handle sensitive matters with discretion. Resilience, professionalism and a commitment to fairness, inclusivity and best practice are essential.
Hybrid policy is 3 days onsite based at Kings Cross, London
Thank you!
Job Title - Homelessness and Housing Law Advisor or Solicitor
Contract - Fixed Term – 3 years
Hours - 21 hours per week
Salary Range - £21,600 - £23,400 (£36,000 - £39,000 FTE)
Location - Coram Campus, 41 Brunswick Square, London WC1N 1AZ
About Coram
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
One of the twelve members of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with a base in Colchester. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation primarily under legal aid contract. Our Policy and Practice Change team promotes practice change through training and capacity building to professionals and secures systems change through research, policy and advocacy.
About the role
This is an exciting opportunity to be part of a multidisciplinary team working to tackle youth homelessness.
This role is funded by the Oak Foundation and forms part of Coram’s Voices in Action programme which combines CCLC’s legal work, Coram Voice’s advocacy support and Coram’s policy and participation work to champion young people’s rights and create change. It centres and amplifies the voices of young people through our young ambassadors with personal experience of homelessness or school exclusion. The young ambassadors campaign locally and nationally to change policy and practice and empower their peers with knowledge of their rights through workshop delivery and content creation.
Working with others across the group, the purpose of this specific role is to provide specialist housing law advice, preliminary casework and onward referrals to young people under the age of 25 experiencing housing related issues. This will include delivering regular outreach advice sessions in partnership with community organisations. The post holder will work with the Head of Community Care Law on project design, co-ordination, delivery and reporting. Supported by the Head of Community Care Law, they will be proactive in developing community partnerships and managing relationships with partner organisations.
The role will be integrated within the wider community care and public law team and will be supported by the Head of Community Care Law. Building on the existing expertise and practice within the team, there will be a particular focus on advising and supporting young people who are care experienced, should have benefited from care or are young migrants. The aim is to diagnose complex legal issues relating to housing and homelessness, to ensure young people understand their position and legal rights and are either supported to take steps to realise those rights, provided with preliminary casework to resolve issue at early stage, or where needed, referred on for complex casework and litigation either internally or externally.
The role would suit an experienced housing law advisor or caseworker. We welcome applications from solicitors and non-solicitors. The priority is experience delivering high quality housing law advice and casework sensitively to vulnerable clients with a track record of delivering against project targets and meticulous case management skills. We are looking for a committed, resourceful and determined housing law advisor with a positive and solutions focussed attitude who is able to work both independently and collaboratively as part of a team. They will be well supported with access to training, supportive line management and will benefit from being part of a wider collaborative legal practice team. They will work closely with a paralegal and be responsible for helping to develop the paralegal’s knowledge and understanding of housing related law.
The role will be based in our offices and with regular advice delivery in outreach locations. However, some remote/ hybrid working may be possible depending on the experience of the candidate after the initial settling in period. There may be flexibility over how the three days will be spread across the week (within working hours) and in accordance with the needs of the project.
To apply for this role, please click on the 'apply now' button below to complete the application, please note we do not accept cv’s.
Closing date: Monday 9th March 2026 17.00pm
Test and Interview date: Week commencing Monday 16th March 2026
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 281222.
Registered Charity
Coram changes lives, laws and systems to create better chances for children, now and forever.
The client requests no contact from agencies or media sales.
Thank you!
Start Date: Immediately (subject to pre-employment checks)
About Citizens Advice Camden
Citizens Advice Camden is a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial advice and casework services to those most in need.
About the Role
This is an exciting opportunity to work in a well-regarded and innovative project contributing to achieving positive outcomes for some of the most vulnerable families in England and beyond whose sick children are being treated at Great Ormond Street Children’s Hospital (GOSH) We also provide an ‘open door’ service to our GOSH partners such as social workers and family support officers in our areas of expertise.
You will be expected to deliver high quality holistic advice and in-depth casework to families with children who are patients at GOSH across all Citizens Advice issue areas and this will include complex housing issues and with benefits cases up to appeal level.
Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.
Being available onsite is an important aspect of this role and so this role is hybrid working.The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the project which could change over time. This role is not suitable for remote working only.
To apply complete our application form and online application process at Adviser.
Closing deadline for applications is: 9.00am on Friday 13 March 2026
CVs are not accepted.
Interview date: 19 and 20 March 2026
Interviews will be held on Zoom.
The successful candidates will be required to provide documentary evidence of their right to work in the UK, complete a satisfactory DBS check, and complete and comply with GOSH honorary status requirements.
Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Youth Realities our mission is to end relationship abuse by working with young people to provide specialist spaces for prevention, intervention and healing
Our vision is a world where young people live free from relationship abuse and violence. We believe strongly in prevention, using creativity and forming trusted relationships to engage and empower young people to form positive change in their own lives and wider communities.
Everything we do is ‘youth-led’ and ‘survivor-centred’ which means we centre the needs and experiences of young people and survivors, providing regular opportunities for them to feedback, co-produce and lead on the delivery, design and development of the charity.
Our values, embedded in the heart of our work are: youth-led, survivor-centred, safe, equitable and audacious.
Non Charity Employer
6 - 10
Our mission is to end relationship abuse by working with young people to provide specialist spaces for prevention, intervention and healing
The client requests no contact from agencies or media sales.