• Are you looking for volunteer roles ?

    Go to volunteering section

319

Contracts executive jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Operation Smile UK, Battersea (Hybrid)
£26,500 per year
Supporter Care Officer - Deliver Exceptional Donor Experience & Grow Income
Posted today Apply Now
Closing in 2 days
Chance to Shine, London (Hybrid)
£38,000 - £44,000 per year
Posted 2 weeks ago
Closing in 2 days
We Are Purposeful, Remote
$90,000 - $105,000 per year
The Communications Director will be at the heart of shaping and delivering a bold comms strategy aligned with our mission, vision and growth
Posted 1 week ago
Harris Hill Charity Recruitment Specialists, West Sussex (Hybrid)
£70k per year
Posted 5 days ago Apply Now
Closing in 2 days
Prospectus, Princes Risborough (Hybrid)
£14.79 per hour plus holiday pay
Posted 1 week ago
MS Society UK, N4, London (Hybrid)
£65,118 per annum, plus excellent benefits
Posted 2 days ago
Can Do, London (Hybrid)
£40,000 - £50,000 per year FTE
Posted 2 weeks ago Apply Now
Shakespeares Globe, London (Hybrid)
£90,000 per year
Posted 1 week ago
Closing in 7 days
Harris Hill Charity Recruitment Specialists, London (Hybrid)
£80k per year
Posted 2 days ago Apply Now
Closing tomorrow
The Children's Trust, KT20, Tadworth (Hybrid)
£57,015 per annum or £45,612 pro rata 0.8 FTE
An exciting opportunity has arisen for a Risk & Assurance Manager to join our Chief Executive Office.
Posted 6 days ago Apply Now
Page 11 of 22
Battersea, Greater London (Hybrid)
£26,500 per year
Full-time
Contract (1 year contract)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities

  • Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
  • Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care
  • Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager
  • Support processing incoming phone and postal donations
  • Assist with banking and processing incoming/outgoing post
  • Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials
  • Enter and maintain accurate records on our Database
  • Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date. This will include Gift Aid status and contact consent requests
  • Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
  • Manage the removal process and consent process
  • Assist with sending out problem payment letters
  • Following up cancelled regular payments as part of the winback process
  • Assist with handling material requests and recording actions on the Database
  • Assist with any third-party agency supporter care requests
  • Maintain sensitive information and records with appropriate confidentiality
  • Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager and colleagues across Fundraising & Communications.
  • Perform any other reasonable duties as requested by the Senior Supporter Care Manager

Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

 

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Application resources
Posted by
Operation Smile UK View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 29 October 2025
Closing date: 28 November 2025 at 23:30
Tags: Administration, Customer Service, Customer support

The client requests no contact from agencies or media sales.