Digital communications manager jobs
A professional membership body has a unique opportunity to join them as a Co-ordinator (Projects) for an FTC up to mid December 2026. With a likelihood to be extended.
Hours: 35
Benefits:
• Hybrid working (mostly remote, twice a month)
• Generous pension
• Closed over Christmas
And more!
The role:
As the Co-ordinator (Projects) you will provide general ad hoc admin support to multiple areas of your department and team members. You will liaise with subject matter experts for them to provide you content. Proofread content and ensure it complies with your organisation’s guides. You will enter questions onto online digital platforms. Utilise an online translation tool to amend questions as needed. Test translated items with subject matter experts. You will create and monitor project plans, including preparing and maintain project documentation, e.g. action logs, status updates, risk logs, and comms plans. Schedule project meetings and track follow up actions.
Essential criteria
- Experience working in a similar role and setting
- Excellent written skills – particularly grammar, spelling and punctuation
- High attention to detail and accuracy
- Good at building relationships with external and internal stakeholders
- Strong planning and organisational skills
- Familiar with project terminology or methodology
- Comfortable using technology, ability to quickly learn to navigate around systems
- Can do attitude, able to work to deadlines and is self-motivated
- Competent user of the Microsoft Office suite – Word, Excel, Teams, and SharePoint
- Fluent in either Spanish, Arabic or Mandarin
Salary: up to £30,000
Closing date: ASAP
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
The Freedom Fund
The Freedom Fund is a global non-profit dedicated to ending modern slavery. Since 2014, we’ve invested over $100 million into frontline organisations and coalitions, helping to shift power to local actors and create lasting systems change. Our new strategy doubles down on this commitment, investing in anti-slavery movements, fostering collaboration, and working as a trusted partner to the incredible people and organisations driving this work forward.
Strategic Partnerships Officer - Maternity Leave
An exciting opportunity for an ambitious individual to cover a period of parental leave, joining us in a key role within the Freedom Fund’s Strategic Partnerships team. Based in the UK, the postholder leads the Freedom Fund’s fundraising operations, ensuring that systems, processes, and workflows run smoothly and effectively across the team. They oversee the operational backbone of the fundraising function - including Salesforce, Asana, gift processing, acknowledgements, reporting, and coordination with Finance to enable efficient, accurate, and compliant fundraising activity.
In addition, the Officer contributes to the organisation’s institutional philanthropy efforts. This includes supporting prospect research, proposal development, donor reporting, and the preparation of stewardship materials, working closely with senior colleagues across the Strategic Partnerships team.
Interview process: 2 stage interview process: week commencing 23rd March 2026
Please see the job description for all details.
The client requests no contact from agencies or media sales.
CUF’s strategy has a vision of ending poverty together. Over the next three years we will be developing our relationships with our networks, partnerships, Dioceses and churches to respond, primarily, to relational poverty, recognising its place within the web of poverty. Our work will be mission and community resilience focussed, in the framework of asset based community development.
Through our work we will see more impactful, confident and mission focussed churches who are empowered to serve their local communities. We will witness greater cohesion across Dioceses, schools, Christian denominations and Christian charities as a national movement to love and serve our neighbour, and challenge unjust structures of society. We will also work more strategically with communities of different faiths
in our resilience work, facing the challenges of relational and identity poverty. We will work closely with the Church of England who have highlighted ministry in low income communities as a priority for resourcing.
We will be more confident in speaking out the truth about poverty, through a renewed influencing, policy and research team, who will take our grassroots and collaborative work to highlight unjust structures on poverty, and shape an ecclesial, political and sociological response.
In this newly created role you will develop our work on influencing and telling the truth about poverty, this is one of two objectives for the charity. You will help build relationships of influence within the Church of England, Government and other decision makers to use our stories and impact to show the difference churches and faith groups can make in ending material and relational poverty. You will develop policy positions on areas of CUF’s work in relation to poverty that will give a firm basis for our work, and that we will be able to speak out on with confidence and knowledge based on connection to grassroots churches and organisations. You will develop a robust mechanism for reporting on impact, which goes beyond just evaluating our work but demonstrates the difference that faith based social action can make on ending poverty together.
This role will report to the CEO, but work across all of CUF’s teams and departments and will be responsible for the line management of the Listening and Learning Officer.
How to apply
For an informal conversation about this role and for more information, please contact our Deputy Chief Executive, Rev’d Adam Edwards, please see our Job Pack for details.
To apply, please email an up-to-date CV and covering letter outlining your relevant skills and experience, relating to the listed responsibilities and person specification to: HR Officer, please see our Job Pack for details.
Closing date: 17:00 Monday 16th March, with interviews to be held on 26th March in London.
Please note that we will only consider CV's accompanied with a covering letter for shortlisting.
The client requests no contact from agencies or media sales.
Children and Young People's Lead
Location: Hybrid
Salary: FTE £27,000 – £30,000 per annum (£14.84 to £16.48 per hour)
Role Status: 28 (Part-Time) to 35 (Full-Time) hours per week
We are looking for a committed Children and Young People’s Lead to deliver our UK wide programme of support and positive activities for young people aged 11 – 25 who have been impacted by meningitis, including the current Believe and Achieve programme, and to support new developments within our work.
About the Job
This role supports young people who have experienced meningitis to overcome barriers, build confidence, and access opportunities, activities and supportive connections.
Our Believe and Achieve (B&A) Programme makes a meaningful difference to young people’s lives every day, helping them face the future with hope and confidence.
Events and Communications:
- Plan and deliver a range of face to face and online events that help young people feel part of a supportive community.
- Identify opportunities for young people to participate in lived experience panels, peer mentoring, volunteering and storytelling.
- Monitor regional and events expenditure in line with budgets.
- Contribute to social media, marketing and communications content.
- Ensure the voices of children and young people inform service development, delivery and review.
Support:
- Engage and onboard young people aged 11 – 25 into support services.
- Deliver support via face-to-face, phone, email and digital channels to assess and meet individual needs across the UK.
- Hold sensitive or difficult conversations with people affected by meningitis.
- Work with colleagues across the organisation to deliver coordinated support to families and individuals.
- Signpost and refer individuals to external services and support their access where appropriate.
- Build relationships with education, health and social care professionals and regional partners to increase awareness and referrals.
- Provide meningitis related information to professionals, families, friends and workplaces to help them support individuals.
- Attend professional meetings (e.g. education support meetings, employer meetings) as required.
- Reach out to those who may be unaware of the charity’s services and explain available opportunities.
- Provide accurate and up to date information about meningitis, recovery and aftereffects.
Administration:
- Maintain accurate records and store sensitive information securely, in accordance with procedures and policies.
- Contribute to reports and attend meetings as required.
- Use evaluation tools to demonstrate impact.
- Contribute to operational and departmental planning.
- Ensure B&A publicity materials are up to date and available.
What We're Looking For
Essential Selection Criteria:
- Experience supporting young people and understanding the factors that influence their lives.
- Experience planning and delivering events for young people.
- Experience working with young people with disabilities, neurodiversity or SEND.
- Experience working with a wide range of stakeholders.
- Experience evaluating activities or interventions.
- Experience using social media to engage young people.
- Strong communication skills, including the ability to communicate sensitively with diverse groups.
- Competent use of Microsoft Office and databases.
- Strong relationship building skills.
- Excellent organisational and time management skills, with the ability to prioritise and meet multiple deadlines.
- Ability to motivate yourself and others.
- Ability to present information to varied audiences.
- Ability to work confidentially and with diplomacy.
- Able to work both independently and as part of a team.
- Good stewardship of people and budgets.
Desirable Selection Criteria:
- Awareness of the issues facing individuals affected by meningitis.
- Event management qualifications or experience.
- Level 3 qualification working with children and young people or equivalent.
- Experience of working within the third sector.
- Experience of working with volunteers.
- Experience of delivering digital workshops with children and young people.
- Experience of report writing.
Other requirements:
- Full clean UK driving licence with access to a vehicle with business insurance.
- Commitment to safeguarding and adherence to all safeguarding policies.
- Commitment to Equity, Diversity, Inclusion and Belonging – inclusive, anti-discriminatory and culturally aware practice.
- Active engagement in learning, meetings, awaydays and organisation wide events.
- Willingness to work out of hours, travel and attend events as needed.
Ready to Apply?
Please apply by completing the application form on our HR system, you will be redirected on clicking apply.
Please note that due to using an anonymised recruitment process, only responses to the application questions will be used for shortlisting. If you choose to upload a CV or covering letter, this information won't be seen until after shortlisting has been completed.
Closing date for applications: 10am, Monday, 30th of March 2026*
Interviews: Tuesday, 14th of April and Wednesday, 15th of April 2026
*Note: Meningitis Now reserve the right to close this advert early or extend it depending on the number of sufficient applications received. If you are interested, please apply as soon as possible.
This is an exceptional opportunity at one of the world's most prestigious universities at a time of extraordinary ambition and philanthropic momentum.
Associate Director of Development – Principal Gifts
Employer: University of Oxford
Salary: £65,336 - £82,255 with scope to go beyond for a leading professional with outstanding experience and track record
Location: Oxford (Hybrid)
Here at the University of Oxford, we are recruiting three Associate Directors of Development – Principal Gifts to join our incredible team. These are new positions, part of an expansion of our friendly, collaborative and successful Principal Gifts team.
As Associate Director of Development – Principal Gifts, you will operate at the highest levels of the University to secure transformational gifts at the eight-figure-plus level, advancing Oxford’s mission and global impact. Your work will help ensure that Oxford continues to attract the brightest minds, pursue world-leading research, and address the most urgent challenges facing humanity.
You will work closely with the Vice-Chancellor, Chief Development and Alumni Engagement Officer, Director of Development – Principal Gifts, and other senior leaders to align principal gift opportunities with institutional priorities and articulate a compelling case for support to some of the world’s most significant philanthropists.
Your impact will be enduring – enabling breakthrough discoveries, expanding opportunity for students, and strengthening Oxford’s position as a global leader in education and research. The Associate Director of Development role offers the chance not only to secure transformational gifts, but also to shape the future of Oxford’s philanthropic culture and leave a legacy at an institution that has been changing the world for over nine centuries.
This is a chance to join a dedicated, professional and ambitious team at a time when Oxford’s fundraising is at unprecedented levels. With strong support from the Vice-Chancellor, a proven track record of principal gift success, and an unparalleled global reputation, you will have every opportunity to make your mark, both at Oxford and in your career.
You will be passionate about what we do here, not phased by complexity and ambiguity, and comfortable orchestrating a myriad of stakeholders. We hope to hear from you!
The University of Oxford is partnering with Erin Hall-Westfall and Joanna Logan of Constellate Global Talent on this search.
Closing date: midnight on Monday, 6 April 2026.
Interested?
Please familiarise yourself with the attached Candidate Pack.
To apply, please submit a CV and covering letter.
Diversity and Inclusivity
The University of Oxford is committed to equal opportunity, and to being a place where everyone belongs and is supported to succeed. We recognise how the diversity of our community enriches our ability to deliver on our academic mission.
We welcome applications from individuals from all backgrounds, including those under-represented within higher education. No applicant or members of staff shall be unlawfully discriminated against on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
No agencies please
If you would like to have a confidential discussion about the role, please email info (at) weareconstellate (dot) com
Please see attached candidate pack. Applications are by CV and covering letter.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: Fixed Term until 31/03/2030
Location: Birmingham, Leeds, Liverpool, London, Manchester or Newcastle (frequent travel to our London office is expected)
1st stage interviews: 30/03 over MS Teams
2nd stage assessment: 09/04 in our London Centre
Funded: This role is fully funded by the Department of Health and Social Care
Join The King’s Trust as our Senior Head of Delivery for Health and Social Care and lead a national portfolio that opens meaningful career pathways for young people. This role shapes programmes that help young people build confidence, develop skills and move into sustainable employment within one of the UK’s most vital sectors. You will guide strategic direction, strengthen our offer and ensure our work remains aligned to real workforce needs across Health and Social Care.
You will build strong partnerships with NHS organisations and employers, drive high quality delivery across multiple sites and lead a skilled team committed to creating impact at scale. Your leadership will support ambitious planning, effective performance management and clear financial stewardship. Your ability to use insight and data will help us continue to grow accessible, inclusive and innovative programmes that meet the needs of young people and industry partners.
We are looking for someone who brings credibility, collaboration and confidence in complex systems. If you’re motivated by purposeful work, passionate about equity and excited by the chance to influence national outcomes for young people, this is a rare opportunity to make a measurable difference.
What happens next?
Please submit a CV and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need a Senior Head of Delivery - Health & Social Care?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of our Senior Head of Delivery - Health & Social Care!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Join our dedicated Reproduction Team and bring your veterinary expertise to a programme built on ethics, compassion and exceptional welfare standards. This is your chance to play a vital role in ensuring every puppy begins life with the very best foundations.
As our Canine Reproduction Specialist, you’ll work hand‑in‑hand with our Veterinary Surgeon to support successful, welfare‑focused breeding outcomes. Your insight and care will help maximise conception rates and litter sizes, while safeguarding the physical and emotional wellbeing of every breeding dog.
You’ll champion best‑practice reproductive care, influence high‑quality decision‑making, and help ensure that long‑term comfort, health and happiness remain at the heart of every breeding choice we make.
Based at our National Breeding Centre near Leamington Spa, you’ll work 35 hours per week between 8am and 6pm, Monday–Friday. You’ll also participate in a 1 in 4 weekend rota, ensuring continuous, outstanding care for our dogs.
If you’re passionate about canine welfare and want your work to have a lasting, positive impact, we’d love to hear from you!
What You’ll Do
- Carry out key reproductive duties, including cytology, progesterone testing and supervising matings, ensuring the highest standards of welfare and outcomes.
- Support clinical care for breeding dogs, applying your knowledge of canine anatomy, physiology and behaviour.
- Maintain accurate records, analyse reproductive data and contribute to continuous improvement across the breeding programme.
- Develop skills in ultrasound and reproductive techniques, including artificial insemination, under veterinary direction (full training provided).
- Work collaboratively with colleagues, volunteers and external partners, representing the breeding programme professionally.
What You’ll Bring
- Registered Veterinary Nurse with the Royal College of Veterinary Surgeons.
- Significant experience working in a veterinary practice.
- At least one year’s experience in a scientific or laboratory setting, with the ability and willingness to learn new techniques.
- Advanced knowledge of canine anatomy and reproduction, gained through academic study and/or practical experience.
- Strong understanding of canine behaviour, temperament and reproductive health.
- Good understanding of laboratory processes and equipment.
- Confident dog‑handling skills.
- Physical dexterity to safely supervise matings.
- Excellent communication skills and the ability to work effectively with colleagues at all levels.
- Competent user of Microsoft Office, including Excel and PowerPoint.
What We Offer
No two people with sight loss are the same — and none of our people are either. That’s why we’re proud to offer a range of person‑centred benefits designed to support each member of staff in the ways that matter most.
Our flexible benefits package includes a generous holiday allowance, a matched contributory pension scheme and access to discounts and cashback, giving you the freedom to choose the options that work best for you. It’s our way of showing how much our people mean to us and helping you feel supported both in and outside of work.
About Us
How to apply
Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.
If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.
If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page
Our Commitment to Diversity and Inclusion
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Face to Face Fundraising
Reference: MAR20265489
Location: Home-based, Flexible in UK + Regular UK Travel
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Salary: £70,490.00 - £75,275.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
The Head of Face-to-Face Fundraising provides strategic leadership and operational oversight of the RSPB’s face-to-face fundraising programme across the UK.
This role is responsible for delivering significant annual supporter acquisition volumes, ensuring an exceptional supporter experience, maintaining sector-leading compliance and safeguarding standards, and building high-performing in-house fundraising teams.
As a senior leader within Fundraising, you will shape the future of the RSPB’s acquisition strategy, drive innovation within the face-to-face channel, and ensure sustainable long-term growth in regular giving and lead generation to support our mission of creating a world richer in nature.
Key Duties:
- Develop and implement an ambitious multi-year Face-to-Face strategy that drives sustainable acquisition growth and contributes to long-term supporter value.
- Lead budgeting, investment planning and forecasting for all F2F channels, ensuring accountability for ROI, cost-effectiveness, and delivery against income and acquisition targets.
- Lead the evolution of F2F propositions, messaging and materials to ensure they are insight-led, compliant, and aligned with the RSPB’s brand and fundraising strategies.
- Champion innovation across the programme, introducing new approaches to optimise ROI and reach new audiences.
- Monitor market trends, regulatory changes and competitor activity to ensure the programme remains compliant, competitive and forward-thinking.
- Act as the organisational lead for face-to-face fundraising compliance, ensuring all activity adheres to the Fundraising Regulator Code, Charity Commission guidelines and data protection legislation.
- Lead, develop and inspire a multi-disciplinary F2F team by fostering a culture of excellence, accountability, continuous improvement and supporter-centred behaviour.
- Work closely with insight teams to analyse performance data, supporter quality, attrition levels and long-term value across channels.
- Develop KPIs and reporting frameworks to provide senior leadership with clear visibility of performance, risks and opportunities.
- Build strong relationships with internal stakeholders including fundraising, digital, data and technology, communications, brand, marketing and marketing operations, finance and UK country teams to deliver integrated acquisition strategies.
- Champion the role of Face-to-Face fundraising within the RSPB, working with senior leaders and cross-functional teams to increase its prominence and ensure strategic alignment.
- Work closely with the Head of Membership Marketing & Retention to ensure seamless integration between acquisition, onboarding and stewardship journeys.
- Oversee procurement, contract management and ongoing performance of external delivery partners to ensure alignment with organisational goals.
- Lead relationships with external partners, suppliers and agencies, ensuring high-quality delivery, strong return on investment and value for money.
Essential Criteria:
- Able to design and deliver a UK-wide face-to-face or high-volume acquisition programme that achieves agreed supporter and income targets.
- Able to lead and develop regionally dispersed, field-based teams, including setting objectives, monitoring performance and holding managers accountable for results.
- Able to analyse performance data (e.g. conversion, attrition, ROI and quality metrics) and use insight to optimise programme performance.
- Able to manage and monitor programme budgets, including forecasting expenditure and assessing return on investment.
- Able to communicate strategic plans, performance outcomes and risk clearly in written reports and verbal presentations to senior stakeholders.
- Able to work collaboratively with internal teams and external partners to align acquisition activity with organisational strategy.
- Able to travel regularly across the UK to support field operations (by public transport or other means)
- Knowledge of Fundraising Regulator guidance, safeguarding requirements and quality assurance processes relevant to face-to-face fundraising.
- Experience of leading large-scale, multi-site face-to-face fundraising or high-volume acquisition activity in a charity or commercial environment.
- Experience of managing external agencies or suppliers and implementing operational processes that improve performance, compliance and supporter experience.
Additional Information
- This is a home-based role with regular travel across the UK to support teams, partners and operational activity.
- This is a Permanent role for 37.5 hours per week.
- A full, valid UK driving licence is required as the role involves frequent travel to remote locations across all four countries.
Closing date: 23:59, Sunday 29th March 2026
We reserve the right to close this advert once sufficient applications have been received.
We are looking to conduct interviews for this position from 6th April.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our recruitment partner's website to complete your application for this position.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

Join VAST and lead the mission committed to developing a thriving VCSE sector across Stoke-on-Trent to improve the quality of life for local communities.
We are looking for a reliable and proactive leader with senior leadership experience and strong partnership development skills. The ideal candidate will have a proven track record of strategic planning, organisational leadership, and managing change, as well as good understanding of financial management, and significant knowledge of charity governance, funding environments, and commissioning landscapes.
The Chief Executive will provide the professional, strategic and leadership expertise required to direct and manage VAST, ensuring the organisation achieves its strategic aims and objectives. The postholder will lead the organisation’s staff and volunteers and ensure that the Voluntary, Community and Social Enterprise (VCSE) sector in Stoke‑on‑Trent can contribute fully to strategic planning, regeneration, inclusion and the wellbeing of local people.
The client requests no contact from agencies or media sales.
About the role
The Support Advisor will be at the forefront of our future-focused, one-route-in enquiry model.
As the first point of contact for members and customers, you’ll confidently diagnose needs, triage enquiries to the right services or specialist partners, and deliver a seamless, technology-enabled experience at scale.
Commercially aware and insight-driven, you’ll play a key role in driving organisational growth by identifying opportunities across consultancy, training, events and more—moving beyond reactive support to proactive, high-impact engagement.
Key responsibilities
- Manage high-volume phone and digital enquiries with professionalism and agility, delivering a consistent, high-quality customer experience across all touchpoints.
- Diagnose needs and triage customers to appropriate NCVO services or partners, identifying cross-selling opportunities and contributing to income targets.
- Maintain accurate, high-integrity CRM data to support insight and service innovation.
- Embed and utilise emerging AI tools to resolve routine queries efficiently.
This is an exciting opportunity for an ambitious, customer-focused professional who thrives in a fast-paced environment and wants to help shape the future of member engagement.
Your background
- Experience in a high-volume customer service, membership or contact centre environment.
- Strong communication skills, with confidence handling phone and digital enquiries professionally and efficiently.
- Proven ability to diagnose customer needs and triage or signpost to appropriate services.
- Commercial awareness, with experience identifying cross-selling or income-generating opportunities.
- Experience using digital and CRM systems, with a strong commitment to data accuracy and integrity.
- The ability to work at pace, manage competing priorities and maintain a consistently high-quality customer experience.
This is a great time to join an evolving team at NCVO and gives you the chance to experience member and customer engagement at a leading civil society organisation.
This role offers exposure across the organisation, opportunities to drive meaningful impact and the chance to contribute directly to our growth and influence.
About the team
Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Find out more about the benefits of working at NCVO.
George Watson’s College is looking for an organised and detail-focused Operations Officer to support the work of our Development Office.
This varied role plays a key part in managing the financial, operational and data systems that underpin fundraising and alumni engagement. The Operations Officer is responsible for accurately processing and reporting philanthropic income, managing the Development CRM (Raisers Edge), and working closely with the Finance Team to ensure strong controls, compliance and high-quality information.
We are seeking someone who enjoys working with data and systems, has a keen eye for detail, and values collaboration. In return, you’ll join a supportive school community and contribute to work that helps strengthen connections with alumni and create long-term impact for George Watson’s College.
Hours of work: 29 hours per week, 52 weeks per year, with the requirement for some evening and weekend work, as well as travel within Scotland and the UK. Flexibility is therefore required.
Salary: £36,721 - £41,838 (Based to 36.25 hours and 52 weeks) this equates to £29,376 - £33,470 (Based on 29 hours per week)
Benefits: Seven weeks annual leave (two to be taken at Christmas and New Year, automatic enrolment in the contributory support staff defined contribution pension scheme, reduced school fees at George Watson’s College for children of staff, Membership of the Galleon Club (the school’s fitness club)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Bloomsbury
Contract: Temporary, ongoing
Hours: Part-time, 22.5 hours over 3 days per week
Salary: £19.06 per hour + holiday (£37,275 salaried FTE)
Start Date: ASAP
Prospectus is delighted to be supporting our client in their search for a temporary Economics and Research Analyst. The organisation is a research and policy institute with a focus on ageing, campaigning against ageism and striving to improve the experience of ageing in the UK. The role will be varied, but the primary focus will be on labour market analysis, specifically using literature and evidence reviews, and creating a Power BI dashboard. There will also be an opportunity for this role to become permanent for the right candidate.
Responsibilities:
- Supporting with the development and updating of policy, including ensuring evidence is clear and accessible
- Keeping organisational knowledge current and relevant, with regular reviews and analysis of the state of ageing
- Producing, analysing, and utilising research, including assisting with new potential funding opportunities
- Creating impactful and engaging communications regarding policy positions, and building relationships with relevant stakeholders
- Wider support within the organisation, including fundraising activities and cross-team collaboration
Requirements:
- A relevant background within economics or research (with labour market analysis experience)
- Excellent understanding of UK public policy processes and ageing-related issues
- Strong ability to analyse, synthesise, and utilise data
- Unparalleled written and verbal communication skills, with excellent attention to detail
- Confidence using digital tools (especially Microsoft products, with a focus on Power BI; Stata or R are also used)
- A proactive and highly organised nature
Applications will be reviewed on a rolling basis so please apply ASAP by submitting your CV in Word format.
At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have a disability and require reasonable adjustments to any part of the process, please reach out to us.
Financial administration
Administration of the donations inbox, liaising with current donors and prospective donors for simple queries. Ensuring good organisation of the inbox with a clear labelling system.
Draft donation acknowledgement letters for donors to acknowledge donations received.
Management of donations management system (Raisers Edge), including:
review of potential duplicate donor records
ensuring accurate documentation and declarations for Gift Aid donors
making edits and updates to donor records as and when required.Maintenance of the tracker for Raisers Edge issues to ensure these are managed and dealt with appropriately.
Follow up with donors who have expressed an interest in Gift Aid.
Liaising with the Comms team to ensure maintenance of supporters contact list.
Digital archiving of paper-based records held within the Finance Department.
Support Finance Managers with the organisation of the shared drive and the Sharepoint site.
Management of Finance policy and procedure documents library on the shared drive, ensuring these are up-to-date and accessible to staff.
Scan letters received for finance and deal with these appropriately (sharing with the relevant individual and/or filing on the shared drive).
Download bank statements on a daily basis and save on the shared drive.
Financial controls
Reconciliation of simple balance sheet accounts (e.g. petty cash, debit notes, deposit accounts) on a monthly basis.
Rconciliation of properties bank accounts and deposit accounts on a monthly basis.
Support the Finance Officer (Income) with donations collections and trips to the bank to deposit cash and cheque donations, ensuring all cheques and cash received are banked promptly and securely.
Provide assistance with the annual audit and the preparation of the statutory accounts, particularly with regard the provision of supporting documentation.
Host finance inductions for all new staff members.
Financial processing
Manage the corporate credit card process and user register, including onboarding of new users.
Issue monthly credit card statements to staff members for their expenses submissions.
Conduct first finance review of monthly credit card submissions and collate the supporting documentation submitted, ready for posting.
Collate Out of Pocket expenditure claims and conduct a first review of these before processing by the Finance Officer (Expenditure).
Support the Finance Officer (Income) with quarterly donor pledge statements process.
Post property and Victoria Hall interest, bank sweeps, and charges into Business Central.
Supporting others
Perform any other financial duties and responsibilities as assigned by the Financial Controller, Properties Finance Manager, Head of Finance and Operations.
Supporting Finance Officers (Income and Expenditure) and covering key tasks in their absence.
QUALIFICATIONS, SKILLS, KNOWLEDGE, EXPERIENCE, BEHAVIOURS, ATTRIBUTES
Qualifications
Educated to A-Levels (desirable).
Experience
Experience using Excel and MS Office suite.
Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision; ability to anticipate issues or scenarios, and to address them proactively
Experience of charity accounting and knowledge of such requirements (desirable).
Skills
Highly organised with good administrative skills.
Good interpersonal, customer care and liaison skills with a wide range of stakeholders.
Fluent in oral and written English.
A commitment to high professional and personal standards and continuous improvement.
Strong numerate skills with acute attention to detail.
Ability to work under pressure, manage competing priorities and delivering to tight deadlines.
Knowledge
Understanding of and appreciation for ADKN’s goals, values and ethics.
Awareness of charity accounting, charity fundraising regulation and company legislation.
Attributes
Demonstrates equity, transparency and integrity with high personal and organisational ethical standards; is fair, honest and trustworthy with respect for confidentiality; inspires and builds trust.
Respectful of diversity; sensitive towards others; open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender and age.
Behaviours
Communicates clearly and concisely; expresses complex ideas in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs.
Is a supportive team player, collaborates creating a culture of knowledge sharing and team learning. Is proactive in teamwork.
Enterprising attitude that is quick to search out alternative solutions to needs or problems.
Builds, maintains and deepens constructive and effective relationships with stakeholders, changes approach to achieve desired results if required.
Has a customer focused approach, is flexible and always puts the good of others at the centre of decision making; is dedicated to AKF’s purpose and fulfilling the mission.
Inspires self and others to greater performance, professional standards and results; likes to get things done; accepts new challenges and opportunities; gives and receives timely balanced feedback.
Internal Relationships
AKF (UK) finance team
Wider AKF (UK) colleagues
External Relationships
Individual Donors
Raiser’s Edge supplier (Blackbaud)
Application Details:
Must have right to work in the UK.
Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.
The client requests no contact from agencies or media sales.
VOLUNTEER COORDINATOR
OASIS HUB BLAKENHALE
PART TIME: 15 hours per week
FIXED-TERM CONTRACT: 18 months
SALARY: £10,533 for 0.3 FTE and £28,088 for 1FTE
We’re looking for an organised, people‑focused Volunteer Coordinator to recruit, support and coordinate volunteers across our community projects.
At Oasis Community Hub Blakenhale we provide a range of community activities including stay and play, food club, warm welcome space and adult education, community events and school holiday activities. Together, we aim to Creating places of belonging where we can connect with each other. Creating opportunities to volunteer and be change makers. Create a community we are proud of. Volunteers are at the heart of this work and the role of the volunteer co-ordinator will be a key part of this community.
Key Responsibilities
- Recruit, induct and match volunteers.
- Promote volunteering through events and local outreach.
- Provide ongoing support, supervision and admin for volunteers.
- Coordinate volunteers across hub activities.
- Support corporate/skills‑based volunteering and training sessions.
About You
- Experience supporting volunteers or working in a community setting.
- Strong communication and organisational skills.
- Knowledge of safeguarding and confidentiality.
- Confident with Word and Excel.
- Relevant qualification or equivalent experience.
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
What we offer
- Flexible working practices which encourage innovation and fresh ideas.
- A supportive network and friendly team in a motivating working environment.
- A non-contributory defined benefit pension scheme with 7% employer contributions.
- 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.
- Employee wellbeing schemes such as Cycle to Work and an employee funded health cash plan.
Application process
For full details please go the Oasis UK charity website.
Closing date for completed applications is 9am Friday 20th March. Interviews will take place at Oasis Blakenhale on Wednesday 25th March.
Please send us your CV and cover letter.
To arrange a visit or an informal conversation about the role, please contact Oasis UK Charity Jobs website.
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
Location: South Central (HMP Bullingdon and HMP Aylesbury)
Department: Prison delivery
Salary: £17.57 per hour
Job Type: Part time
Contract Type: Bank
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes across a number of prisons. To ensure the continuation of our programmes during times of staff absence, we are now seeking to recruit a Prison Facilitator/Library Assistant on a bank working basis to work across the Bristol region (HMP Leyhill, HMP Ashfield, HMP Eastwood Park and HMP Bristol). Working closely with prisons and their staff, people in prison, Shannon Trust volunteers and mentors, this post will support with the delivery and development of our literacy and numeracy programme in the area, maximising opportunities for people in prison to learn to read.
You will have experience working within prison settings underpinned by the ability to build relationships quickly and personal qualities that include resilience, determination and a problem-solving approach. You will also have a willingness to travel, sometimes at short notice, to provide short or long term cover within the prisons in this area.
This role will be prison-based. This is a bank role and so the number of days to be worked will vary and are not guaranteed. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
We reserve the right to withdraw this role early if it is filled internally
Closing date: 12th March 2026
Applications for this role will be reviewed on a rolling basis, and interviews may be held before the closing date so early applications are encouraged.
REF-226 978