Engagement and communications officer jobs in Tadley, england

Our amazing team at Alana House are looking for a Women’s Centre Team Leader to join the team. 

Would you like to make a lasting difference to women facing multiple disadvantages? Our award winning trauma recovery service empowers and enables women to access the support they need.  

Position: Women’s Community Project – Alana House Team Leader

Location: The role is based in our Reading office with hybrid flexible working arrangements to provide for working at home and in the office

Contract: Permanent full time – 37 hours per week Monday to Friday.  Working pattern to be agreed within the hours of: Monday to Tuesday 8.30am-5pm | Wednesday 8.30am-7pm | Thursday 8.30am-5pm | Friday 8.30am-4pm

Salary: Starting salary in the range of £35,502  to £43,389 per annum 

Alana House is PACT’s flagship community project that uses a holistic approach to support and empower women. We offer a confidential, women-only, non-judgemental space and our services are delivered for women by women to ensure a safe, comfortable and trauma informed environment for those accessing support.

About the role:

As the Women’s Centre Team Leader, you will be responsible for leading a team of Key Workers to achieve the positive engagement of service users which leads to positive outcomes.  Your responsibilities will include:

· manage a team of Key Workers: monitoring performance and progress to ensure KPIs and goals are met

· contribute to identifying, training and supporting service user representatives and peer mentors

· act as the first point of contact for women referred to our service and conduct structured assessments to understand needs

· regularly meet with women to provide dedicated emotional and practical support

About you:

As the Key Worker Team Leader, you’ll bring highly demonstrable people management skills to encourage, motivate, support and develop a team and monitor and manage performance, along with an in-depth knowledge of issues facing justice involved women and those at risk of entering the justice system.

If this sounds like you please visit our website and apply today to join a collaborative and dedicated team who are part of something truly meaningful.

For an informal discussion about the role please visit the advert on our website for contact details for Sabina, Alana House Manager.

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Closing date: 9am, Monday 11 May 2026

All opportunities with PACT are based in the UK, and you must be eligible to live and work in the UK.

Other roles you may have experience of could include: Senior Family Support Worker, Family Key Work Leader, Senior Key Worker, Women’s Support Worker Leader, Women’s Key Worker Manger, Domestic Abuse Support Worker Manager, Domestic Abuse Key Worker Leader, IDVA, ISVA, Probation Services Manager, etc.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

Please see attached Recruitment Pack for full job description and person spec for the Senior Programme and Network Lead.

This role leads our work across Birmingham at an exciting moment. We are developing a participatory, community-centred approach to analysing the city's economy, identifying opportunities for change and coordinating alliances to act on them. This means bringing together mixed groups, including grassroots changemakers, researchers, funders and other partners, and facilitating processes that help people make sense of complex information together, find common ground and make decisions about collective priorities. The role requires someone who can hold these processes well: strong facilitation skills, communicating complex ideas accessibly, building trust across groups, sustaining momentum over time and helping diverse coalitions move from analysis to strategy to action.

The Senior Programme and Network Lead will develop and deliver initiatives that support a growing movement for economic justice across the city, with a particular focus on building support and engagement amongst grassroots changemakers and communities experiencing economic injustice. It will manage projects and resources, conduct programme development and delivery, oversee outreach and partnerships, changemaker recruitment and contribute to fundraising, ultimately playing a key role in shaping our regional impact. This position is crucial in coordinating our work across Birmingham and driving meaningful collaboration with local and national stakeholders, in particular working collaboratively with Economic Justice Brum, a long-standing initiative working on local economic systems change.

Volunteer and community involvement is a core part of what we do here at Sands. From Sands United Teams, Support Groups, knitters, Parent Speakers and event volunteer, volunteers are at the heart of Sands delivering peer support, and building a local community for bereaved parents.

Sands Groups are volunteer led, and community driven.  

Sands has a vision to grow community-based peer support, community activity and volunteer involvement across the organisation. This requires an investment in enabling, innovation in peer support and volunteer involvement and partnership working.At the heart of this is our Befrienders.

Befrienders are in every Group across the UK and enable online support groups too.

This post is all about developing, delivering and managing our fantastic volunteer befriender programme across Sands. Ensuring that Sands befrienders are enabled to provide warm, supportive, evidence-based and values-driven peer support to bereaved families across the UK.

This maternity cover post will have two key focus areas

- Maintaining key components of the befriender programme, including regular communications and meeting with Befrienders, driving recruitment opportunities, supporting innovation in Befriending and troubleshooting in partnership with volunteers.

- Deliver a fixed timeline project focused on developing the Befriender programme.

Responsibilities

Best practice in peer support and befriender programmes

• Manage the direction and growth of the Befriender programme
• Work with the Development Leads and Community Development Officers to create plans for regions to support existing Befrienders and grow the peer support offer across the UK

· To engage, inspire and support existing Sands befrienders, providing a positive volunteer experience from recruitment to saying goodbye

• Be the point of contact for Befriender safeguarding issues. Be proactive in addressing and be an escalation point for challenges, risks and safeguarding issues.

• Practice and support excellent standards in all aspects of inclusion and diversity, particularly in reaching marginalised groups in recruitment and enabling volunteers to provide inclusive support spaces. 
• Lead on development of processes, guidance and resources, ensuring good governance and risk management of the Befriender Programme
• Work with the Volunteering Coordinator to ensure delivery of key processes, process development and improvement to enhance the volunteer experience. 

· To identify learning and development opportunities for befrienders and create a culture of continued learning for all Befrienders

Develop and innovate

• Be an opportunity spotter, picking up innovation opportunities to grow and develop the Befriender programme, alongside relevant Sands’ staff teams. 

• Manage short- and long-term projects and where appropriate join cross organisational working groups to represent the Community and Volunteering Team. Including projects that may have budgets.

• Advocate the voices and needs of Befrienders, bringing in knowledge and feedback to enable good decision making and volunteer participation in new ways of working

• Through supporting approaches to recruitment and partnerships, ensure that individuals with a wide range of bereavement experiences are at the heart of Sands’ volunteering 

· Build a data driven understanding of gaps in service and representation, and make promotion and recruitment decisions to support growth for under-represented towns/regions/groups

· Support continuous improvement and accurate delivery of processes in the welcome journey for new befrienders, including in recruitment, on-boarding and off-boarding processes in partnership with the Volunteer Coordinator

· Use the CRM to record accurate information and help make data informed decisions

Internal and external partnerships 

• Work with the Bereavement Support Services Team (BSS) to ensure collaboration across the Befriender programme and national BSS support groups and ensure the Befriender programme continues to be rooted in trauma-informed practice.
• Work with the Training Team to ensure that training and learning experiences for Befrienders are up to date, relevant and accessible.

• Work with the Philanthropy and Partnerships team and the Head of Community and Volunteering to maximise compelling cases for support, storytelling and funding opportunities at a national and local level.

· Work with the Engagement Team to ensure Sands befriending is represented in an engaging and positive way across Sands social media and the media