We are looking for a committed, highly organised administrator to join our Leeds team on a permanent basis. You will play an important part in helping disabled people, older people and people with long-term conditions access advice, assessments and services that support independence.
This is a busy and varied role, combining telephone enquiries, appointment administration, accurate data entry and general office tasks. You will need to remain calm, organised and accurate when workloads change or increase.
William Merritt Disabled Living Centre is a registered charity based in Rodley, Leeds, supporting people across Yorkshire and beyond. We have grown significantly over the last decade and now employ around 40 staff across a range of services and locations.
You will receive training across our administration services which include: reception, assessment booking, training & room hire, driving school support and shopmobility cover. As we grow, we are looking for someone who can help us improve, document and embed clear administrative procedures for the future.
You will join a busy, friendly and supportive office where service users are our priority. We are looking for someone who communicates with warmth, patience and respect, while supporting people’s independence and treating every person as an individual.
You will need a confident telephone manner, strong IT skills, accurate data entry and the ability to handle enquiries from clients, carers, suppliers and healthcare professionals in a patient, competent and professional way.
Experience of Microsoft Outlook, Word and Excel is essential; knowledge of CRM databases is also expected.
This role may suit an experienced administrator, recent graduate or early-career applicant who can clearly demonstrate the required skills, attitude and commitment.
We are particularly interested in applicants who want to develop their career with us and contribute to a growing charity.
To be shortlisted, applicants must be able to demonstrate:
· a confident and professional telephone manner, including strong listening and questioning skills;
· accurate data entry and careful attention to detail;
· sound IT skills, including Microsoft Outlook, Word and Excel;
· the ability to stay calm, organised and accurate when workloads change or become busy;
· a respectful, patient and clear communication style.
· genuine interest in the work of the William Merritt Centre and commitment to our values of being Open, Together, Friendly and Empathetic.
Your supporting statement must give clear examples of how you meet the essential criteria, particularly telephone communication, accurate data entry, IT skills, organisation under pressure and communication with service users.
Generic applications, or statements that do not address the role requirements, will not be shortlisted.
As part of the application process, shortlisted applicants may be asked to complete a short administration task to help us assess accuracy, written communication, prioritisation and attention to detail.
If you would like more information about the role please contact Hannah Davy, Administration Manager
Registered Charity
21 - 50
Empower older people, disabled people & those with long-term conditions to maximise their independence through advice and clinical assessments.
The client requests no contact from agencies or media sales.
Thank you!
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Who we are
Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.
We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.
At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.
The role
Support Through Court is establishing a legal advice clinic for money claim matters under £10,000, for a one-year pilot. Advice will be given to clients across the national service network who have been internally triaged to the clinic.
The role involves day-to day management of the clinic and supervising law students as they facilitate client appointments, conduct research and draft letters of advice. Clients will predominantly be supported remotely with occasional in-person appointments and advice “drop-ins” in the local area. You will train and supervise students to help them gain practical legal skills in a clinic setting, having final sign-off of completed letters of advice/oral advice to ensure clients receive an excellent service.
You will embed the legal advice offering of the clinic into the organisation, increasing and developing referrals from our national service network and supporting staff understanding of referral ability.
Who we are looking for
Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for access to justice, then we’re keen to hear from you.
You will be a qualified solicitor with at least 3 years PQE (ideally 5+) with an active practicing certificate. You will have experience managing students and/or volunteers and a commitment to supporting Litigants in Person.
We are open to applicants wishing to take the role either on a full-time basis, or on a part-time basis as a job share. Please make it clear in your application whether you are applying for a full-time or part-time role.
Interviews will be taking place on a rolling basis as applications are received.
The client requests no contact from agencies or media sales.