Health development officer jobs

Lead Software Engineer - FTC

As the UK’s leading dementia research charity, we’re determined to stop this from becoming a reality. We’re working to revolutionise the way we treat, diagnose and prevent dementia. But we will not stop there. With your support, we will keep going until every person is free from the heartbreak of dementia. We exist for a cure. In order to make this happen, we need to operate with best in class Digital and Technology tools and platforms.

So, join us as we embark on a major journey of transformation across our digital, data, and technology offering! The Lead Software Engineer will play a critical, hands-on role in shaping this future.

We are investing in a new website platform that will provide an improved user experience, be built and operated using modern Tech (e.g. React, headless CMS, CI/CD) and be a foundation for continued future optimisation. The website will unlock the ability to attract more users (via increased visibility on search engines and repeat visits) and increase the number of people donating online for a cure.

This role will be the senior technology team member on the new website project team, ensuring that the solution designed and delivered primarily by our website development partner is using modern approaches and tools. In addition, this person will actively take part in the development and test of the website platform and ultimately be the internal technical owner of the platform for ARUK.  

The post holder will report into the CIO but work day to day with the Digital Engagement team to deliver the new website platform.

This is a 24-month fixed term contract.

Key Responsibilities:

· Act as the internal technical owner of the new website platform, providing strong technical leadership, governance, and assurance across its design, build, and operation.

· Provide technical oversight and direction to the appointed Digital / website development partner, ensuring best practice engineering approaches, tooling, and standards are applied throughout delivery.

· Own and make key technical design decisions, ensuring the website platform:

o Uses modern web and cloud‑native technologies (e.g. React, headless architecture).

o Uses modern technical approaches for code management, build and deployment pipelines (CI/CD).

o Aligns with Alzheimer’s Research UK’s broader enterprise architecture, security standards, and technology roadmap.

o Integrates effectively with existing and future Alzheimer’s Research UK’s systems (e.g. CRM, fundraising, analytics, marketing platforms).

· Actively contribute as a hands‑on software engineering individual contributor during the build and test phases, including:

o Reviewing and contributing to code where appropriate.

o Supporting technical problem‑solving and performance optimisation.

o Participating in testing, release, and deployment activities.

· Work closely day‑to‑day with the Digital Engagement team, ensuring technical delivery supports user experience, content, fundraising, and optimisation objectives.

· Establish and embed good engineering practices for the platform, including documentation, environment management, deployment, monitoring, and support handover.

· Take technical ownership of the platform post‑launch, supporting continuous improvement, optimisation, and future enhancements.

Knowledge, skills and experience needed:

· Strong professional experience as a senior software engineer / lead software engineer working on modern website or digital platforms.

· Ideally a full stack engineer with strong front-end skills (our main languages/ frameworks are React and Python/Django).

· Proven experience with modern front‑end and web architectures, including:

o React (or comparable modern JavaScript frameworks).

o Headless CMS and API‑driven architectures.

o CI/CD pipelines and automated testing practices.

· Experience acting as a technical owner or lead for an app or website.

· Experience working with modern code management tools e.g. github, bitbucket) and of version control/code branching approaches.

· Experience using AI tools to improve engineering efficiency e.g. Cursor, Claude code, github copilot.

· Knowledge of code build and deployment processes

· Solid understanding of cloud‑hosted, scalable, and secure web platforms, including performance, resilience, and security considerations.

· Experience integrating websites with wider digital ecosystems (e.g. CRM, analytics, marketing automation, donation/payment platforms).

· Ability to operate effectively as both a hands‑on contributor and a senior technical advisor, balancing strategic oversight with practical delivery.

· Experience working in an agile environment using development workflow tools such as JIRA.

· Strong communication skills, with the ability to explain technical concepts clearly to non‑technical stakeholders

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £63,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 21st June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

We're looking for an exceptional Partnerships & Philanthropy Manager to work in the Fundraising Unit for a passionate and growing organisation.

Proposed salary: £65,000 - £75,000 depending on experience plus a generous benefits package. 

If you are interested in this position but salary or location is a barrier to applying, please get in touch with our team to discuss, as we may be able to offer some flexibility based on individual circumstances.

Location: Flexible location within the UK, with the expectation of attending our central London office on Mondays.

Reports to: Strategic Partnerships and Philanthropy Lead.

Deadline: We will be reviewing applications on a rolling basis, with a deadline of 9am, Monday 22nd June 2026.

We reserve the right to close applications early should we receive a substantial number of applications from outstanding candidates.

About CLTR

The Centre for Long-Term Resilience (CLTR) is a UK-based, non-profit and independent think tank with a mission to transform global resilience to extreme AI and biological risks. We achieve this by working with governments and institutions, offering targeted, evidence-based advice designed to enhance understanding, decision-making and governance.

The Role

The Centre for Long-Term Resilience is looking for a full-time Strategic Partnerships and Philanthropy Manager with knowledge of CLTR's areas of policy focus (AI safety and biosecurity) and with strong fluency in the conventions, expectations, and writing styles of philanthropic funders focused on extreme risks.

The Strategic Partnerships and Philanthropy Manager will play a central role in CLTR’s Fundraising Unit, holding day-to-day responsibility for a portfolio of significant funder partnerships and prospects, and supporting the organisation's long-term fundraising strategy. This is a hands-on role requiring excellent relationship management and project management skills, outstanding written communication skills, and the ability to work effectively across teams in a fast-paced environment. 

The role works closely with CLTR's policy unit leads, who are responsible for accuracy of programme content in fundraising materials and, where needed, providing direction on content and structure based on their own knowledge of specific donor preferences. 

What You'll Do

• Hold day-to-day responsibility for a portfolio of funder relationships, maintaining an up-to-date picture of each funder's priorities, renewal timelines, and grant spend down for discussion with CLTR’s Strategic Partnerships and Philanthropy Lead, CEO and policy unit leads.

• Project manage the delivery of donor-facing materials, including complex proposals, reports, and updates. This involves working in close partnership with policy units to agree on a structure, gathering relevant content, ensuring the framing of policy work is reflected appropriately (and contributing to this framing through donor-specific intelligence and relationship insight), coordinating with external contractors for strategic writing support, and enabling policy unit involvement throughout this process. 

• Coordinate with our finance team on proposal budgets for major funding bids, ensuring asks are financially robust and aligned with organisational planning.

• Track and communicate proposal and reporting timelines, ensuring clarity around deadlines and required inputs.

• Conduct research on donors and prospects and help to build a pipeline of donors interested in funding work in the extreme risks space, working with senior stakeholders to identify relationship entry points and brief policy units to prepare for meetings.

• Oversee due diligence for your caseload, coordinating with external contractors as needed.

• Work with senior colleagues, including policy unit leads, to engage funders on the organisation's work and coordinate communications when navigating multi-stakeholder relationships.

• Support effective grant management and compliance in coordination with the Operations Unit.

• Maintain accurate and up-to-date records in CLTR's CRM system. 

• Suggest areas for process and systems improvement.

• Actively feed into income forecast projections, monitor progress against forecast, document changes and risks.

• Stay abreast of developments in the extreme risks funding landscape, feeding relevant intelligence into strategic planning.

• Attend relevant events and conferences to represent CLTR, expand our network and raise the profile of the organisation.

What You'll Bring

Essential

• Exceptional project management skills, highly organised and able to manage multiple deadlines across a complex portfolio.

• Strong knowledge of CLTR's areas of policy focus, particularly AI safety and biosecurity.

• Written fluency in theory of change articulation, prioritisation frameworks, explicit reasoning about cost-effectiveness and counterfactual impact, and calibrated communication of uncertainty

• Strong familiarity with extreme risk philanthropy, including its key funders and the norms and expectations of this funding ecosystem.

• Demonstrable experience of managing senior stakeholder relationships.

• Excellent proposal and report writing and editing skills, with the ability to translate complex policy content into clear and compelling donor-facing materials.

• Confidence working with financial information, including grant budgets and financial reports.

• Excellent interpersonal and communication skills, with confidence working alongside senior internal and external stakeholders and confidence to “manage upwards”.

• Strong listening and relational intelligence - able to pick up on what funders care about from calls, meetings and informal interactions, and translate this into clear, actionable input to inform proposal development and stewardship strategy.

• A collaborative, low-ego approach, with the ability to build strong relationships across a small, busy team.

• A calm and solution-focused approach under pressure, with flexibility and agility when priorities shift.

• Ability to handle highly sensitive information discreetly and professionally. 

Desirable

• Experience of managing high-net-worth donor relationships.

• Experience of working in a policy, research, or advocacy context.

• Familiarity with CRM systems such as Copper or similar.

• Strong ability to use frontier AI tools to enhance the efficiency and quality of your work.

• Experience of using Asana or similar project management tools.

• Experience of managing contractors or freelancers.

Salary and Benefits

£65,000-£75,000, depending on experience.

In addition to your salary, CLTR offers a generous benefits package which includes:

• 30 days annual leave, plus public holidays;

• £5,000 (before tax) annual wellbeing budget, for you to spend at your discretion on items such as gym membership, therapy, meditation, etc.;

• £3,000 annual learning and development budget, plus up to five days paid work time;

• £2,000 onboarding grant for equipment and supplies;

• A pension contribution scheme (up to 7% employer-matched contribution);

• Private health insurance;

• Group life insurance;

• Generous parental leave benefits; and

• Paid office lunches twice a week, including on Mondays.

Working with CLTR also comes with a commitment to caring deeply about your wellbeing, career development and overall experience working with our team, and to respecting your preferred working patterns, including flexible working hours as agreed with your line manager, wherever possible.

Location and Travel Requirements

Flexible location within the UK, with the expectation of attending our central London office once a week, on Mondays. We may be open to exploring fully remote working arrangements in exceptional circumstances for a limited period of time.

How to Apply

Please visit our website to submit your CV and cover letter (no more than one side of A4) by 9am, 22nd June 2026. Please use your cover letter to explain your interest in the role and how you meet the person specification. Further details on the application process are available there. 

If you are unsure about applying or have questions about the role or process, we encourage you to get in touch with us. 

Diversity and Inclusion

As an employer, we encourage candidates from all backgrounds to apply and do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We also warmly welcome applicants returning to work after career breaks.

37 hours per week / permanent / based on site at our Hove office, with some travel across Sussex and Surrey. Hybrid - three days from our office in Hove and up to two days working from home, working Monday to Friday (hours to be discussed at interview).

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Working within the Impact and Improvement Team, you will be responsible for championing data- driven decision making. You will analyse and report on risk and performance across large and complex datasets, translating this into actionable insights to inform strategic decision making.

In delivering the role, you will develop the organisation's data strategy and oversee the creation of engaging dashboards and efficient data models in Microsoft Power BI, Pyramid, In-Form/Salesforce, MS Business Central, HealthBoxHR and other analytics platforms.

With excellent people skills, you will act as a mentor in the development of the Data C Systems Support Officer and will help to improve data literacy skills across the organisation as a whole.

Key responsibilities:

Insights, analytics and reporting

• Use data visualisation tools to regularly present and communicate insights and complex analysis to a range of audiences in a clear, concise, and compelling way
• Lead on small analysis projects and support on larger analysis projects throughout the full project lifecycle
• Work with the Head of Impact and Improvement, identify and proactively exploit opportunities to streamline or automate data collection processes for greater efficiency

Data systems and processes

• Lead on data migration and system deployment for the upgrades in 2026 for our key system In- Form, contribute to defining and setting up of new reporting, dashboards, and process mapping where needed
• Reporting to the Digital Manager and working closely with business system owners, the Head of Impact and Improvement and IT Managed Service Provider, establishing high quality systems and tools for capturing, organising and using data
• Act the lead for our build on the Salesforce platform, dashboards and reports. Working with service managers, support the design, production, and continuous improvement of this client management system
• Lead the design and delivery of a regular programme of induction and training sessions to build organisational knowledge and capabilities around our data systems

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

You will already have experience of complex data analysis and reporting on performance across large datasets, along with experience of building engaging dashboards and efficient data models in Microsoft Power BI, Salesforce, or similar analytics platforms. You have analytical and problem- solving skills to interpret and present complex data, along with expert digital skills around use of MS Office 365 and advanced proficiency in Microsoft Excel to summarise and graphically represent data. You will understand data migration across systems and how to map effective reporting requirements. Experience with MS Fabric or similar data lakes/warehouses would be very beneficial.

You are a team player who can work with others to deliver a service and challenge colleagues appropriately where required. You have strong planning and time management skills, with ability to deal with competing priorities and deliver results to tight deadlines. You will already have a good understanding of the importance of data and information security, with experience of managing and working with information, systems and databases, designing and producing reports from them.

CLOSING DATE: Tuesday 23 June 2026 at midnight.

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

Be Part of Meaningful Change

Rape Crisis South London (RCSL) is entering an exciting new chapter. With a new CEO, refreshed Senior Leadership Team, and an ambitious vision for the future, we are laying the foundations for a bold new organisational strategy.
 

Applicants must have the right to work in the UK. 

This role is offered on a consultancy/project basis rather than as a salaried position. Renumeration will be agreed as a total project budget, not a salary, and will reflect the scope and deliverables of the assignment.
 

There are no fixed weekly working hours. The consultant will have up to three months to complete the agreed deliverables and may determine how and when the work is undertaken within this timeframe (for example, delivering the work in a shorter period if preferred).
 

The role is not office-based. Meetings will take place as required with the Director of Programmes, either virtually or in person, to support progress and delivery.
 

About the Role

We are now seeking a Frontline Programme SOP Freelance Writer to join our Programmes Department on a temporary basis at this pivotal time for the organisation.
 

The successful candidate will be a highly skilled and sensitive Programme SOP Writer, responsible for developing clear, ethical, and trauma‑informed Standard Operating Procedures (SOPs) across our services, ensuring consistency, safeguarding, and best practice in service delivery.
 

This role is critical to ensuring safe, consistent, and high-quality support for survivors, while strengthening safeguarding, compliance, and operational excellence.

You will work closely with frontline staff, safeguarding leads, and leadership to document and improve processes across support services, ensuring all procedures reflect feminist principles and survivor-centred care.

Interview Process

Shortlisted applicants will be invited to an interview, conducted via MS Teams.

Stage one: MS Teams with the Director of Programmes and two other panel members.

The whole process from advertisement to appointment, may take up to 1 - 3 weeks.

Due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.

Our vision:
A world free from sexual violence, where survivors are believed, respected and supported.
 

Our mission:
To provide high‑quality, specialist support and to challenge the structures that enable sexual violence.
 

What You Will Do

• Map and document end-to-end processes across all four frontline support services (e.g., intake, risk assessment, case management, referrals, crisis response)
• Develop trauma-informed, survivor-centred SOPs that prioritise safety, dignity, and confidentiality
• Collaborate with frontline practitioners to capture real-world workflows and best practices
• Ensure SOPs align with safeguarding policies, legal requirements, and ethical standards (e.g., data protection, confidentiality, consent)
• Standardise documentation formats, language, and terminology across programmes
• Identify gaps, risks, and inconsistencies in current processes and recommend improvements
• Support the integration of feminist principles into operational procedures
• Produce practical guidance documents to support staff training and onboarding
• Create processes for regular reviews and updates of SOPs to reflect evolving best practice and legislation

About You

Person Specification - Essential

• Proven experience writing SOPs, operational manuals, or process documentation in sensitive service environments
• Strong understanding of trauma-informed practice and survivor-centred approaches
• Experience working with or within services supporting survivors of sexual violence, domestic abuse, or similar contexts
• Excellent written communication skills with the ability to handle sensitive subject matter appropriately
• Strong stakeholder engagement skills, particularly with frontline practitioners
• High attention to detail and ability to maintain confidentiality and ethical standards
   

Desirable

• Comprehensive, trauma-informed SOPs for all key programme areas
• Process maps and workflows for service delivery pathways
• SOP templates and documentation standards
• Recommendations for strengthening safeguarding, consistency, and service quality
   

What You Bring

• Commitment to feminist, survivor‑led practice
• Anti‑racist and anti‑discriminatory values
• Ability to work independently and collaboratively
• Commitment to learning, reflection and self‑care

Safeguarding and Safer Recruitment

Rape Crisis South London is committed to safeguarding survivors, children, young people and adults at risk. All staff have a shared responsibility for promoting safety and wellbeing.
 

This includes:

• Promoting the safety and wellbeing of service users
• Identifying and reporting safeguarding concerns
• Following organisational safeguarding policies and procedures
• Supporting a culture where everyone feels safe, respected and supported

Our safer recruitment processes include:

• Values‑based interviews
• Verification of identity, qualifications and employment history
• Reference checks
• DBS checks (enhanced or basic, depending on the role)

Safeguarding training and ongoing supervision

Equality, Feminism and Inclusion

RCSL is an equal opportunities employer. Our work is rooted in feminist principles that recognise sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.
 

We particularly welcome applications from women who are under‑represented in roles within the Violence Against Women and Girls (VAWG), charity, social impact sector.
 

Intersectionality and Reasonable Adjustments

We recognise that experiences of sexual violence are shaped by intersecting factors including:
 

• Race and ethnicity
• Disability
• Sexuality and gender identity
• Socio‑economic background
• Immigration status
• Faith and culture

We are committed to removing barriers and creating an inclusive workplace.
 

Applicants are encouraged to tell us if they require reasonable adjustments during the recruitment process, such as:

• Alternative interview timings
• Additional time for written tasks
• Support relating to disability, neurodivergence or health needs

Learning and Development

As a charity undergoing growth and transformation, we welcome colleagues who are committed to ongoing learning and professional development. We provide induction, supervision, and development opportunities appropriate to the role.
 

The interview will explore experience and approach to:

• Safeguarding
• Equality, diversity and inclusion
• Feminist and trauma‑informed practice
• Role‑specific responsibilities
• Role‑specific assessment details 

Post holder will be required to undertake either Enhanced or Basic DBS
 

This post is open to women only and is a Genuine Occupational Requirement under Schedule 9, Paragraph 1 of the Equality Act 2010 (where applicable). 

How to Apply 

Please submit:  

• Your CV 
• A cover letter outlining your suitability for the role Applications should be sent in PDF format to (no more than a 1000 words)
• Closing date: until filled 
• Interview date(s): on a rolling basis

Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
 We encourage you to follow us on LinkedIn @rapecrisissouthlondon for future opportunities and updates.

AI in Job Applications

We understand that some candidates use AI tools when applying. While we welcome technology to support clear communication, your application should reflect your own skills, knowledge and experience. 

At Buttle UK, we believe poverty and crisis should never define a child’s future.

For more than 70 years, Buttle UK has supported children and young people across the UK facing poverty, trauma and complex challenges. Now with an ambitious new 2025–2030 strategy, they are entering an exciting new chapter, growing their impact, amplifying their voice and investing in the partnerships that will help change children’s lives for the long term.

This is a rare opportunity to join the organisation at a pivotal moment as their new Head of Philanthropy & Partnerships.

Working closely with the Director of Fundraising & Communications, you’ll lead high-value fundraising across major donors, trusts and foundations and corporate partnership, shaping the future of income generation at Buttle UK while leading and inspiring a talented team.

If you’re someone who combines strategic thinking with exceptional relationship-building and you’re motivated by creating meaningful change for children and young people, we’d love to hear from you.

What you’ll be doing

You’ll lead the development and delivery of ambitious fundraising strategies designed to drive sustainable income growth and deepen supporter engagement.

You’ll personally manage a portfolio of high-value supporters and partners, cultivating transformational relationships with high-net-worth individuals, trusts, foundations and corporate organisations.

Alongside this, you’ll:

• Lead and develop a team of four fundraisers
• Build innovative stewardship and cultivation journeys
• Identify and secure new strategic partnerships
• Develop fundraising systems, pipelines and KPIs
• Work closely with senior leadership to shape organisational strategy
• Champion collaborative, values-led fundraising
• Help embed co-production and safeguarding within fundraising activity

This is a role for someone who enjoys balancing strategy with hands-on relationship management and who thrives in a collaborative, purpose-driven environment.

What we’re looking for

We know great candidates don’t always tick every box, and we’d still encourage you to apply if this role excites you.

That said, we’re particularly keen to hear from people who bring:

• Significant experience managing high-value fundraising relationships
• A proven track record of securing six and seven-figure gifts
• Experience across major donors, trusts/foundations and/or corporate partnerships
• Strong leadership skills with experience managing high-performing teams
• Excellent communication and influencing abilities
• Strategic thinking alongside strong operational delivery
• A collaborative and compassionate approach
• A genuine commitment to improving outcomes for children and young people experiencing poverty

Why join Buttle UK?

This is an organisation that genuinely lives its values: child-focused, empathetic, responsive, collaborative and accountable.

You’ll be joining a team deeply committed to creating equitable opportunities for children and young people while also creating a supportive, inclusive and flexible working environment for staff.

Benefits include:

• Hybrid working
• 25 days annual leave plus Christmas closure and bank holidays
• Enhanced maternity, paternity and sick pay
• Employer pension contribution
• Employee assistance programme
• Life assurance
• Cycle to Work scheme
• Strong commitment to learning and development

Accessibility & Inclusion

Accessibility matters deeply to both Buttle UK and Valued Recruitment.

We’re committed to creating an inclusive and supportive recruitment process and welcome applications from people of all backgrounds and experiences.

If you need any adjustments or support at any stage of the application process, please let us know, no request is too big or too small.

Interested?

Buttle UK is partnering exclusively with Valued Recruitment for this search.

To apply, please send your CV along with a covering letter (maximum two pages) outlining:

• why this role interests you
• what you would bring to Buttle UK

Key dates

• Closing date: 9am, Monday 22 June
• First interviews: Monday 29 June and Tuesday 30 June
• Second stage interviews (London): Monday 6 July

• 37 hours per week
• £40,000 – £42,000 per annum plus 6% pension contribution
• Remote

Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.

The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.

We are looking for a values-led professional with strong digital project skills and a deep commitment to survivor-centred, high-quality services.

Job Summary

As the Digital Project & Product Lead for the 247 Support Line, you will lead the transformation and continuous improvement of the organisation’s digital support line infrastructure, ensuring the technology and processes that underpin survivor support are effective, resilient, and user centred.

This role sits at the intersection of project delivery, product management, and a genuine commitment to the survivors RCEW serves. The right candidate will understand that technology is only as good as the humans who use it and will bring both rigour and empathy to everything they do.

You will be responsible for the end-to-end delivery which, includes defining the product requirements, technology evaluation, procurement, implementation, onboarding, and ongoing optimisation. Working closely with operational teams, suppliers, and stakeholders, you will ensure that our support line products enable support workers to deliver high-quality, accessible services.

Key Responsibilities

 Programme Delivery

· Own and drive the support centre improvement programme from procurement through to live operation, ensuring delivery on time and within budget

· Manage supplier relationships, coordinate and input into the evaluation of bids, and identify, track, and mitigate risks throughout the programme

· Maintain clear, accessible project documentation and provide regular progress updates to senior stakeholders

· Coordinate across internal teams (services, technology, legal, finance) and external partners to keep work aligned and moving

Product & Solution Ownership

· Act as product owner for the support centre platform: defining requirements which meet the needs of support workers and service users

·  As part of a team you’ll evaluate technology options against a set of agreed criteria, with a focus on fitness for purpose, data security and value for money

·  Oversee the bespoke configuration of the chosen platform, working closely with the supplier

· Collaborate with the Head of Service to and I.T Lead to onboard and train the team, ensuring support line workers feel confident and prepared from day one

· Following go-live, take responsibility for the continued health and development of the support centre platform and identify improvement opportunities

·  Champion best practice in digital service design and products across the organisation, building internal capability over time

Information Governance & Data Protection

· Work closely with RCEW's Data Protection Officer and Senior leadership to ensure all aspects of the programme comply with relevant data legislation

Person Specification*

· A proven track record of successfully delivering digital or technology projects on time and within budget

· Able to manage multiple workstreams simultaneously in a fast-paced environment with evolving priorities

·  Ability to assess complex situations, identify blockers, and develop pragmatic solutions

· Ability to gather and translate user needs into product requirements; comfortable working with service design principles and working iteratively to develop or improve digital products

·  Experience and understanding of contact centre software, CRM, and/or case management platforms

·  Proven ability to work across diverse teams and communicate clearly with both technical and non-technical audiences

·  Thorough knowledge of UK GDPR and able to handle highly sensitive personal data and engage with difficult subject matter with care and professionalism

· A team player who builds trust quickly and works effectively across organisational boundaries

· Self-starter who can work autonomously, flag problems early, and drive work forward without constant direction

· A genuine commitment to RCEW's mission to end sexual violence and support survivors

Personal Attributes

We are looking for a skilled and versatile digital professional who combines strong delivery skills with product thinking. You do not need to be a technical expert, but you do need to be confident working with technology suppliers, communicating with both technical and non-technical stakeholders, and making sound decisions under pressure.

Above all, we are looking for someone who understands the importance of the work RCEW does and has a strong track record of delivering digital projects effectively.

Success in the role of Digital Project & Product Lead for the Support Line is determined by the ability to lead and coordinate the successful delivery of digital projects that enhance the effectiveness, resilience, and user experience of the national 24/7 Support Line. Working collaboratively with suppliers, internal teams, operational colleagues, and key stakeholders, the role will ensure that digital solutions are implemented safely, on time, and in line with service requirements.

Key measures of success include:

• Strong supplier engagement and stakeholder collaboration result in agreed solution designs that meet the operational needs of the Support Line.
• A robust project plan is developed and managed in partnership with suppliers, with key milestones achieved within agreed timescales.
• Virtual Contact Centre (VCC) upgrades are configured and delivered in accordance with agreed specifications, supporting improved service delivery and performance.
• Integration testing with existing systems is completed successfully, with issues identified, resolved, and signed off before implementation.
• Operating procedures, user guidance, and supporting documentation are developed or updated to reflect new processes and system functionality.
• Comprehensive training materials are produced, enabling Support Line staff and delivery partners to effectively use new systems and features.
• Training is delivered to relevant colleagues and stakeholders, ensuring operational readiness and confidence ahead of implementation.
• A structured Go Live readiness review confirms that technical, operational, governance, and business readiness criteria have been met before deployment.
• The VCC upgrades are launched successfully with minimal disruption to Support Line operations, supported by effective implementation planning, monitoring, and post-launch issue resolution to maximise adoption and service benefits.

HOW TO APPLY

To apply, please submit a CV and a covering letter (no more than two pages) explaining why you are interested in this role and how your experience meets the person specification.

RCEW is committed to equal opportunities and actively encourages applications from people with lived experience of sexual violence, and from people from communities which are under-represented in our workforce, including Black and minoritised communities, disabled people, and LGBTQ+ people.

All roles at RCEW are subject to an enhanced DBS check. The post-holder will have access to sensitive data relating to survivors of sexual violence and must demonstrate the highest standards of discretion and data security.

Eligibility

Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.

Additional Information

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.

Due to the volume of applications received, only candidates selected for interview will be contacted.

We are looking for an additional team member to join our existing Universal Credit Support - Help to Claim team. The team provides an effective and efficient support service for first time Universal Credit claimants including those subject to managed migration. The service includes the provision of advice, information and digital support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.

Experience and knowledge of the welfare benefits system and Universal Credit is desirable but not essential, as training can be provided for the right candidate. 

You must be proficient in IT with effective communication skills.