Homelessness support worker jobs in East of england

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Resettlement Worker to play a pivotal role in our Homelessness Service in Windsor.

Sounds great, what will I be doing?

The main purpose of this role is to support rough sleepers on the RBWM housing pathway. The resettlement team help service users to maintain their tenancies and remove the risk of homelessness. 

You will be responsible for developing, supporting and maintaining independent living skills and general wellbeing for 25 service users within the Support Service

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

PLEASE NOTE YOU WILL NEED TO HAVE A CAR YOU CAN USE FOR WORK PURPOSES AND A VALID DRIVING LICENCE 

You should have a strong understanding of the issues faced by individuals at risk of homelessness and the skills to support them in maintaining their tenancies. You will have experience working with people with a range of mental health conditions, including dual diagnosis, and demonstrate the ability to communicate with empathy, dignity, and respect. A solid understanding of safeguarding and how to respond appropriately is essential.

Experience working with individuals who have experienced homelessness, rough sleeping, or temporary accommodation is required, particularly those with complex needs such as substance use, mental health issues, and offending histories. The candidate should be familiar with recovery principles and approaches, and committed to empowering service users to make informed choices and work toward independence.

You must be able to work both independently and as part of a team, including supporting the induction of peer staff and volunteers. An awareness of lone working and health and safety practices is important, alongside motivation to uphold professional standards and use management and peer support to maintain resilience. Good IT, literacy, and numeracy skills are essential, including proficiency in MS Word, Outlook, and email communication.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Paper & Cup is recruiting a Charity Shop Manager to run our day-to-day retail operation within our social enterprise space.
Paper & Cup is part of Spitalfields Crypt Trust (SCT), supporting people in recovery from addiction and homelessness through training and work experience.

This is a full-time position (35 hours per week, including weekend work / bank holidays) with a starting salary of £27,000 per year.

A bit about you
You’re friendly, hands-on and well organised, with strong customer service instincts and an eye for clothing, fashion and presentation. You’re confident leading a small team of staff and volunteers, setting clear standards, and keeping things running smoothly from rotas and stock to merchandising, quality, hygiene and health & safety.

You’ll also be comfortable supporting trainee placements for people in recovery, working alongside SCT colleagues to help create a positive, professional learning environment with appropriate boundaries.

Please see the full Job Description attached.

How to apply

To apply, please send your CV and a cover letter explaining how and why you’re a good match for the role.

Are you looking for a new Challenge?

Do you have experience of working within drug services and with volunteers?

Do you have relevant experience? This might be alcohol, injecting drug use, viral hepatitis or other liver disease. Have you supported anyone who has?

We are looking for self-motivated individuals who like to be part of a team but equally can work on their own. The post holders must have a desire to make a difference in promoting hepatitis awareness & liver health among services and affected communities and by increasing access to hepatitis treatment and liver disease care. We are looking for a passionate and skilled peer lead who will work on the Community Liver Health Bus and in community outreach locations in North Central London 

We are a patient-led organisation – you will be working in an environment where the patient/service user/client is placed at the centre of all that you do.

The post holder is required to hold a clean driving licence.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Crisis Alternative Service in Redbridge.

Sounds great, what will I be doing?

The role focuses on providing high-quality support to individuals in mental health crisis. You will assist clients during their stay, helping to reduce immediate distress and develop plans to prevent future crises. This includes working collaboratively with statutory and voluntary mental health services to ensure effective, multi-agency support. All interventions should reflect the organisation's values and commitment to recovery, co-production, and person-centred care, while following established policies and procedures.​

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will have demonstrable experience supporting individuals with mental health and/or dual diagnosis needs, with a strong understanding of a range of mental health conditions, crisis management, and how to communicate with dignity and respect. You will be knowledgeable in relevant mental health legislation, including CPA processes, and committed to recovery-focused approaches. Able to work both independently and as part of a team, you will support and induct peer staff and volunteers while working effectively with statutory services such as the NHS. You will have a good awareness of health and safety and safeguarding responsibilities, alongside strong IT, literacy, and numeracy skills to maintain clear and accurate records. Flexibility is essential, as the role requires working across a shift pattern to include weekends.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Mental Health and Homelessness Outreach Workers
Reference: 330
Salary: £26,000 - £27,000 per annum, depending on skills and experience. In addition, this role will have a yearly staff retention bonus of up to £2106. This payment is allocated at the discretion of Herts Mind Network.
Hours: 37.5 hours per week (Monday – Friday, 9am – 5pm)
Contract: Fixed term 1 Year
Working base(s): Watford Wellbeing Centre

About the Service

The Complex Needs Housing Service works as a multi-disciplinary team with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs.

The objectives of the Complex Needs Housing Service are to:

• Improve the mental wellbeing of people experiencing mental ill health.
• Increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• Contribute to an improvement in individual mental wellbeing.
• Remain a source of independent support for all clients.
• Reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health.
• Reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual.
• Provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.
• Work collaboratively within a Multi-Disciplinary Team (MDT) consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals.

About the Role

The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:

• To provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health and housing.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person-centred recovery orientated and trauma informed approach in all aspects of the roles.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Monday 23rd March at 5pm.
Interviews to be held on Monday 30th March at our Watford Wellbeing Centre.
N.B. Please quote reference number 330 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Who we are

Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.

We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.

At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.

To make this vision a reality, we have a focused communications strategy to ensure the charity has the brand, reach and impact it needs to connect with unrepresented court users and engage supporters.

Who we're looking for

Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for communications, then we’re keen to hear from you.

We’re looking for a Communications Manager to join our team for maternity cover. You’ll be stewarding our 25th anniversary communications plan and helping us to connect with our stakeholders, especially with those in the legal sector. As well as overseeing our website and social media, you’ll be supporting the service team in connecting with volunteers and clients and supporting the fundraising team in engaging donors.

The role

The Communications Manager role is a cross-organisation role, and you’ll be supported by the CEO and the Head of Fundraising. You’ll also be able to build on the firm foundations we already have in place, with plans agreed for our 25th year.

We’re open to applications from communications professionals who want to work hybrid from the Royal Courts of Justice in London or want to work from home.

To apply, please send your CV and a cover letter about why you're the right person for the role via Charity Job.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Job Title to play a pivotal role in our Service in location.

Sounds great, what will I be doing?

This role provides compassionate, practical support to clients from the point of referral through their stay at the crisis house, ensuring a smooth induction and meeting their immediate emotional and physical needs. Working closely with clinical partners such as the Queen Elizabeth Hospital Mental Health Liaison Team and the Greenwich Home Treatment Team, you will help individuals reduce their crisis through tailored activities, one‑to‑one sessions, and developing effective safety and recovery plans. You'll motivate clients to understand the causes of their crises, strengthen their social networks, and access education, leisure, or health activities to support long‑term wellbeing. The role also involves supervising volunteers delivering life‑skills activities, liaising with statutory and voluntary agencies, and engaging in ongoing professional development, reflective practice, and team support to provide resilient, high‑quality mental health care in a challenging but highly rewarding environment.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

We're looking for someone with a strong understanding of recovery-focused approaches and co‑production, alongside insight into the challenges faced by individuals experiencing mental health crises. You'll be confident in designing and delivering activities that reduce anxiety, build confidence and self-esteem, and support clients in shaping their own recovery journey. Strong organisational and monitoring skills are essential, including the ability to maintain accurate records, manage case information and complete financial transactions. You will bring resilience, motivation and high standards to your work, even when supporting clients with unpredictable or challenging behaviours. A solid knowledge of relevant legislation—such as welfare reform, the Care Act and housing pathways is important, as is experience engaging clients in assessments and co‑producing safety and support plans. You should be proficient in MS Office and case management systems, understand basic building safety and repairs, and be skilled at building positive relationships with a wide range of stakeholders. 

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Benefits

• Flexible working arrangements 
• 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days
• Strong commitment to professional development with a dedicated training budget
• Annual performance and pay progression reviews
• Up to 5% pension contribution
• Cycle to work scheme
• Employee Assistance Programme offering access to free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social events
• Scope to take real ownership in a fast-growing charity   

Personal development programme: 

• You will have a line manager dedicated to growing your strengths and supporting your professional skills development 
• You can work with your manager to set your own objectives within the scope of the job description 
• You will have a dedicated buddy within the team 
• You will take part in external and internal training to help grow your knowledge and skills

Please note that care-experienced applicants who meet the essential criteria will be guaranteed an interview. We are actively trying to increase the diversity of our team and we encourage applications from people from minoritised ethnic backgrounds. We are dedicated to being a workplace where everyone feels a sense of belonging and where diversity is celebrated. In our last staff survey, 95% said they feel a sense of belonging at Settle. Please see our website for more information on our approach to Equity, Diversity and Inclusion. 

We’re on the hunt for a Programme Manager to join us at this exciting stage of Settle’s development. Over the next few years, we hope to grow the number of young people we are working with and develop new services to support young people with a range of support needs.

The Programme Manager will report to our COO. You’ll be managing a team of Settle Coaches working on the frontline, delivering one-to-one sessions with care-experienced young people across London. You’ll use your skills to ensure that the Settle Programme is the best it can be, coach our frontline teams and ensure high quality delivery is maintained for the young people we work with.

You will work with our COO and wider Programme Management team to deliver and develop our safeguarding practice and ensure that the frontline perspective and young people’s experiences are embedded across the organisation. You’ll manage existing referral partnerships and help develop new partnerships as and when needed, as well as share best practice with the partners you manage. You will also have the opportunity to be involved in strategic projects across the organisation.

We are currently seeking a dynamic and experienced Director of Housing to lead our supported housing services nationally and help shape the next stage of our growth.

As Director of Housing, you will provide strategic and operational leadership across all of Life’s supported housing services. This is a key role within the Senior Leadership Team, responsible for ensuring our housing provision is high‑quality, compliant, safe and truly centred around the needs of our clients.

You will lead our national Housing Strategy, drive service improvement, ensure regulatory compliance, support organisational growth, and champion a culture of compassion, accountability and high performance.

Key Responsibilities:

Strategic Leadership & Growth

• Develop and deliver a national Housing Strategy aligned to Life’s vision and mission.
• Identify housing development and expansion opportunities, including partnerships with local authorities and commissioners.
• Support organisational business planning and future growth.

Regulatory Compliance & Governance

• Ensure full compliance with housing legislation and regulatory requirements including the Social Housing (Regulation) Act, HHSRS, safeguarding and Health & Safety.
• Lead regulatory audits, inspections and risk management.
• Provide assurance on compliance and viability to the CEO and Trustees.

Service Quality & Client Experience

• Embed a client-centred, compassionate approach aligned with Housing Ombudsman principles.
• Oversee effective complaints management, learning reviews and client feedback systems.
• Ensure properties and services meet high standards of safety, warmth and comfort.

Operational Leadership

• Lead housing management, income recovery, voids, repairs and maintenance, compliance and tenancy sustainment.
• Ensure effective escalation of tenancy breaches and safeguarding practices.
• Work closely with Life’s Helpline services around referral and allocations.

Financial & Asset Management

• Oversee rental income, arrears, void control and financial performance.
• Manage contracts, grants and local authority funding.
• Ensure major works, planned maintenance and statutory compliance are delivered effectively.

Leadership & People Management

• Lead and support Housing Managers, support teams and frontline workers.
• Foster a positive culture of accountability, inclusion and high standards.
• Support staff development and performance.

Partnership Management

• Build strong relationships with local authorities, property professionals, contractors, funders and other key partners.
• Represent Life at external forums and sector networks.

About you:

Essential

• CIH Level 5 (or equivalent) qualification
• Senior leadership experience in supported housing, social housing, or homelessness services
• Strong knowledge of housing law, tenancy management and regulatory compliance
• Understanding of Housing Ombudsman standards and consumer regulations
• Experience in strategic planning, service development and organisational growth
• Budget management and financial performance experience
• Experience with property maintenance, asset management and compliance
• Strong safeguarding knowledge
• Excellent leadership, communication and stakeholder management skills
• UK driving licence and access to a car

Desirable

• Experience supporting vulnerable women or family services
• Charity/third sector leadership experience
• Experience securing funding or development partnerships

About Life: 

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. 

Our services include:  

• Supported housing and community support   
• Counselling and skilled listening   
• Free pregnancy tests and baby supplies  

Our values :

All our work is underpinned by the following universal human values: 

• Humanity – All people are special and equal 
• Solidarity – We’re with you and for you 
• Community – We’re better together 
• Charity – Doing good for one another 
• Common good – Building a better world 

Information about the role: 

For further information, please see the attached job description. 

Salary: £45,750 per annum

Hours: 32 hours per week

Location: Home based with extensive travel across the South of England

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

We are looking for an experienced and compassionate Frontline Support Services Lead to take day-to-day ownership of our specialist support service. This is a senior, hands-on role for a practitioner who is equally confident providing direct 1:1 support to high-risk clients and leading a small team of frontline Support Workers.

As our Founder and CEO steps back from operational delivery of frontline support, you will be the heartbeat of our frontline work — ensuring every person who reaches out to us receives safe, culturally sensitive, trauma-informed support.

Role Details

• Rate: £20 per hour

• Hours: 21 hours per week (7 hours per day, 3 days per week)

• Contract: Freelance (ongoing)

• Location: Remote — London-based candidates only as some face-to-face meetings are required

• Reporting to: Founder & CEO

• DBS: Enhanced DBS required

What You'll Do

Direct Client Support

• Provide trauma-informed 1:1 support via phone and email to LGBTQI+ individuals and parents from religious and culturally conservative backgrounds.

• Hold complex, high-risk cases with confidence and care, including those involving suicide ideation, honour-based abuse, forced marriage, domestic abuse, and emergency relocation.

• Maintain clear professional boundaries while delivering culturally sensitive, community-rooted support.

Team Leadership & Supervision

• Line manage two existing freelance Support Workers and support the onboarding of a third.

• Provide regular case supervision, complex case guidance, and decision-making support.

• Champion staff wellbeing and safe working practices in emotionally demanding frontline work.

Safeguarding & Risk Management

• Act as the senior safeguarding lead for all frontline services.

• Lead on DASH risk assessments, safeguarding escalations, and referrals, including MARAC processes where required.

• Ensure safeguarding procedures, escalation pathways, and professional boundaries are consistently upheld.

Support Group Facilitation

• Co-host our monthly LGBTQI+ support group, alternating facilitation with the CEO (Wednesday evenings, once per month).

Case Management System Transition

• Lead the operational migration from our legacy case recording system to a new case management platform, including data migration, process development, and staff training.

Who We're Looking For

You will need to demonstrate:

• Significant frontline experience in suicide prevention, domestic abuse, honour-based abuse, or specialist crisis support.

• Strong knowledge of safeguarding, DASH risk assessment, and escalation in high-risk contexts.

• Experience managing or supervising frontline support staff in a specialist or statutory setting.

• A trauma-informed, person-centred approach to support delivery.

• The ability to build trust through shared cultural understanding while holding clear professional boundaries.

• Experience working within small, values-led charities or specialist support services.

Genuine Occupational Requirement (GOR)

Naz and Matt Foundation is a by-and-for charity. Our services are designed to be delivered by people with direct lived experience of the communities we support. In line with the Equality Act 2010, the following criteria are Genuine Occupational Requirements for this role:

• Lived Experience: You must identify as LGBTQI+ or be the parent of an LGBTQI+ person.

• Cultural Background: You must be of South Asian heritage, reflecting the communities we serve.

• Language: You must be fluent in English (spoken and written) and Urdu (spoken).

• Right to Work: You must have the permanent right to work in the UK.

• Location: You must be based in London.

About Us

Naz and Matt Foundation is a multi-award-winning UK charity working at the intersection of LGBTQI+ identity, parental acceptance, faith, culture, suicide prevention, honour-based abuse, and domestic abuse. We help remove the barriers that prevent religious and culturally conservative parents from accepting their LGBTQI+ children — work that directly saves lives.

We are a by-and-for organisation, rooted in the communities we serve. Lived experience is at the heart of everything we do.

Why Join Us

• You will play a direct role in saving lives and protecting people at serious risk.

• You will help shape the next phase of our frontline support service as we grow.

• You will be part of a deeply values-led, community-rooted organisation where lived experience is respected, centred, and celebrated.

ABOUT THE ORGANISATION
Join one of the UK's largest and most impactful charities - an organisation delivering life-changing services across communities nationwide. With a long history of social mission, they operate at scale across social welfare, community development, education, homelessness and support services.

THE ROLE
You will lead the provision of full management accounting support for a portfolio of key business areas, offering financial insight, analysis and proactive business partnering. Working closely with a Mission Management Accountant, you will help operational leaders understand performance, make informed decisions and plan effectively.

Key responsibilities include:
* Delivering management accounts, forecasts, variance analysis and commentary.
* Supporting budget holders with budgeting, planning and monthly monitoring.
* Providing financial advice, insights and training to non-finance stakeholders.
* Preparing journals, accruals, prepayments and month-end schedules.
* Supporting staffing/establishment analysis and headcount monitoring.
* Assisting income streams through invoice management.
* Producing financial modelling and strategic planning reports.
* Preparing year-end schedules and handling audit queries.

ABOUT YOU
* Significant experience in management accounting, budgeting and financial analysis within a large complex organisation.
* Fully qualified accountant.
* Strong Excel and data analysis skills.
* Ability to run full month-end independently.
* Excellent communication and stakeholder engagement skills.
* Organised, proactive and solutions-focused.

Desirable experience: charity accounting, VAT/Gift Aid, KPI development, strong excel ability.

WHAT'S IN IT FOR YOU
* Hybrid working: two days per week in the London office.
* 35-hour working week with a strong work-life balance.
* Pension: Matched pension contribution
* On-site café with discounts.
* Minimum 25 days annual leave plus bank holidays and Christmas closure.

Please apply now for the opportunity to work with a large, purpose-led charity making a real difference across communities every day.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

ABOUT THE ORGANISATION
Join one of the UK's largest and most impactful charities - an organisation delivering life-changing services across communities nationwide. With a long history of social mission, they operate at scale across social welfare, community development, education, homelessness and support services.

THE ROLE
You will lead the provision of full management accounting support for a portfolio of key business areas, offering financial insight, analysis and proactive business partnering. Working closely with a Mission Management Accountant, you will help operational leaders understand performance, make informed decisions and plan effectively.

Key responsibilities include:
* Delivering management accounts, forecasts, variance analysis and commentary.
* Supporting budget holders with budgeting, planning and monthly monitoring.
* Providing financial advice, insights and training to non-finance stakeholders.
* Preparing journals, accruals, prepayments and month-end schedules.
* Supporting staffing/establishment analysis and headcount monitoring.
* Assisting income streams through invoice management.
* Producing financial modelling and strategic planning reports.
* Preparing year-end schedules and handling audit queries.

ABOUT YOU
* Significant experience in management accounting, budgeting and financial analysis within a large complex organisation.
* Fully qualified accountant.
* Strong Excel and data analysis skills.
* Ability to run full month-end independently.
* Excellent communication and stakeholder engagement skills.
* Organised, proactive and solutions-focused.

Desirable experience: charity accounting, VAT/Gift Aid, KPI development, strong excel ability.

WHAT'S IN IT FOR YOU
* Hybrid working: two days per week in the London office.
* 35-hour working week with a strong work-life balance.
* Pension: Matched pension contribution
* On-site café with discounts.
* Minimum 25 days annual leave plus bank holidays and Christmas closure.

Please apply now for the opportunity to work with a large, purpose-led charity making a real difference across communities every day.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We're looking for a kind, empathetic and resilient Deputy Manager to join our Mental Health Service in Tower Hamlets.

£37,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

We are seeking an experienced and motivated Deputy Service Manager to support the effective delivery of a 21-unit Supported Housing service providing both high- and low-support accommodation for adults with mental health histories and complex needs.

You will work in partnership with key stakeholders to deliver a high-performing, compliant service rooted in holistic, person-centred support. Through trauma-informed, psychologically informed, and strengths-based practice, you will support your team to work alongside customers to achieve meaningful outcomes, independence, and wellbeing.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

1. Leadership, Staff Line Management and Culture
* Support the Senior Service Manager to lead, motivate, and develop the staff team, promoting a positive, inclusive, and performance-driven culture aligned with Look Ahead values.
* Provide effective line management, including induction, supervision, appraisals, and ongoing development, ensuring staff competence, accountability, and wellbeing.
* Address staff issues promptly, including performance concerns, conflict resolution, and conduct matters, supporting early and proportionate intervention.
* Promote reflective practice and continuous improvement through supervision, team meetings, and learning opportunities.
* Ensure clear, consistent, and transparent communication across the service to support staff engagement and shared understanding of priorities.
2. Operational Management, Performance and KPIs
* Support the Senior Service Manager to drive day-to-day operational delivery across the service or designated Lots, contributing to objective setting and performance monitoring.
* Monitor service performance against local and organisational targets, taking action to address underperformance where required.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Ability to lead and motivate staff in a transparent and consistent
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments

What you'll bring:
Essential:
* Experience of managing accommodation-based services and resources and delivering to budget and performance targets
* Experience of supervising staff teams supporting young people in/leaving care
Desirable:
* Other relevant professional memberships and/or specialist qualifications
* Holds relevant CMI/NVQ Level 4 or other business/management qualification

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

ABOUT THE ORGANISATION
Join one of the UK's largest and most impactful charities - an organisation delivering life-changing services across communities nationwide. With a long history of social mission, they operate at scale across social welfare, community development, education, homelessness and support services.

THE ROLE
You will lead the provision of full management accounting support for a portfolio of key business areas, offering financial insight, analysis and proactive business partnering. Working closely with a Mission Management Accountant, you will help operational leaders understand performance, make informed decisions and plan effectively.

Key responsibilities include:
* Delivering management accounts, forecasts, variance analysis and commentary.
* Supporting budget holders with budgeting, planning and monthly monitoring.
* Providing financial advice, insights and training to non-finance stakeholders.
* Preparing journals, accruals, prepayments and month-end schedules.
* Supporting staffing/establishment analysis and headcount monitoring.
* Assisting income streams through invoice management.
* Producing financial modelling and strategic planning reports.
* Preparing year-end schedules and handling audit queries.

ABOUT YOU
* Significant experience in management accounting, budgeting and financial analysis within a large complex organisation.
* Fully qualified accountant.
* Strong Excel and data analysis skills.
* Ability to run full month-end independently.
* Excellent communication and stakeholder engagement skills.
* Organised, proactive and solutions-focused.

Desirable experience: charity accounting, VAT/Gift Aid, KPI development, strong excel ability.

WHAT'S IN IT FOR YOU
* Hybrid working: two days per week in the London office.
* 35-hour working week with a strong work-life balance.
* Pension: Matched pension contribution
* On-site café with discounts.
* Minimum 25 days annual leave plus bank holidays and Christmas closure.

Please apply now for the opportunity to work with a large, purpose-led charity making a real difference across communities every day.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk