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Experienced in complaint resolution in contact centre environment? Thrive in a fast-paced contact centre environment?
Join us as a Customer Feedback Ambassador and help turn challenging customer experiences into positive outcomes.
As part of our Customer Service contact centre team, you'll investigate and resolve complaints, feedback and complex enquiries across phone, email, live chat and written correspondence. Combining empathy with sound judgement, you'll deliver fair, timely resolutions while helping us improve the experience we provide to our customers and supporters.
About the role
You'll be the main point of contact for customer complaints and feedback, managing cases from initial contact through to resolution. From service concerns to more complex issues involving safeguarding, compliance or risk, you'll ensure every customer feels heard, supported and treated fairly.
You'll:
About you
We're looking for someone who combines excellent customer service skills with a passion for resolving problems and improving experiences.
You'll have:
About the team
We're about being brave, compassionate, informed and making a genuine impact. Join a vibrant team where innovation flourishes, and each day offers a chance to revolutionise customer experiences. Our team champions inclusivity, fosters new ideas, and cultivates a collaborative environment.Join a purpose-driven team where every conversation counts. By supporting our customers with empathy and expertise, you'll help deliver exceptional experiences while contributing to BHF's vision of a world free from the fear of heart and circulatory diseases.
Working arrangements
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
The induction training will last for four weeks, during which you will be required to come into the office for additional days. After completing the training, this will reduce to once a week.
Belonging at BHF
We are committed to fostering a workplace where everyone feels valued and supported.Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real differencetogether.
To hear from our people, check outBelonging at BHF.
Our people are at the heart of everything we do. By funding research across six decades,we’vehelped keep millions of hearts beating and millions of families together.We’reinvesting in ground-breaking research that will get us closer than ever to a worldwhere everyone has a healthier heart for longer.
Benefits anddevelopment
At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth.
To find out moreabout our benefitsyou can download the Benefits documentat the bottom of this pageorcheck outourBenefitsandDevelopmentpages.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
Interview process
The interview process will consist oftwostages.Firststageinterviewswill beheld at Birmingham Office (B37 7YE)
How to apply
It’squick and easy to apply for a role at the BHF. Just click on the apply button below. Allyou’llneed is an up-to-date CV and to answer three application questions.
Our recruitment processes are fair, accessible, andinclusive.BHFuse anonymous CV software as part of the application journey.
We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly.
Should you need any adjustments to the recruitment process, at either application or interview, pleasecontact the Recruitment Team.
Our recruitment process requires successful candidates to consent to a Basic DBScheckand any offer of employment will be subject to a satisfactory check being completed.
Please note that we are unlikely to be able to sponsor applicants for this role, as it does not meet the minimum salary criteria for sponsorship eligibility.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Programme & Events Coordinator
Reports to: Associate Director of Business & Operations
Salary: £28,000 - £31,500 (dependant on experience)
Location: Primarily home-based with hybrid working – however, must be willing and able to travel, representing the charities as and when required. Attending meetings and events nationally and internationally.
The Role
Arrhythmia Alliance and its two sister charities (AF Association and STARS – Syncope Trust) is one of the world's leading heart rhythm charities, delivering internationally recognised educational programmes, medical conferences, awareness campaigns patient educational events, awareness programmes and exhibiting at congresses to promote and deliver our work.
Working alongside and reporting to the HRC Manager, you will coordinate the planning and delivery of healthcare professional conferences, patient education events, our programmes, awareness campaigns and digital programmes across the UK and internationally.
You will provide day-to-day project coordination and administrative support to ensure programmes and events are delivered efficiently and to a high standard.
Event & Programme Coordination
· Coordinate venue bookings, accommodation, travel, catering, audio-visual requirements, faculty invites, registration and event logistics.
· Maintain project plans, action trackers and planning documentation.
· Prepare delegate materials, speaker information and event resources.
· Liaise with internal teams to ensure all event requirements are completed within agreed timescales.
· Monitor deadlines and escalate any risks or issues to the HRC Manager.
· Coordinate exhibitor and sponsor logistics, ensuring all requirements are delivered.
· Coordinate event registration, working with the Communications team to launch registration and manage delegate bookings, reporting registration progress to the HRC Manager.
· Coordinate the collection of faculty presentations and supporting materials prior to events.
· Coordinate event compliance requirements, including CPD accreditation; MedTech compliance; country specific accreditation; promotional approvals, and other regulatory requirements, ensuring all deadlines and standards are met.
· Excellent attention to detail with the ability to manage multiple deadlines while maintaining accuracy.
Coordination & Communication
Event Delivery
· Work closely with the Communications team to support the timely promotion of events and ensure all promotional materials comply with Organisational and regulatory requirements.
Essential Experience
· 3–5 years' experience delivering conferences or large-scale events
· Experience managing multiple projects
· Excellent project planning and organisational skills
· Outstanding communication and stakeholder management
· Advanced Microsoft Office skills
· Experience supporting event marketing
· Full UK driving licence and access to a reliable vehicle
· Current valid passport
· Willingness to travel throughout the UK and internationally
· Experience coordinating delegate registration and event management systems
· Experience coordinating exhibitor and/or sponsor requirements for conferences or events
· Experience of working in a non-profit/charity
Working Pattern
This is a full-time position with the working week consisting of Monday to Thursday 9.00am–5.30pm with 1 hour lunch break, and Friday 9.00am-5.00pm with
30-minute lunch break.
Due to the nature of the role, flexibility is essential. The successful candidate will be expected to work occasionally outside normal office hours to support conferences, meetings, educational programmes and charity events. This will include occasional early mornings, evenings, weekends, overnight stays and international travel. Flexibility is a key requirement of this role.
The client requests no contact from agencies or media sales.
Position: Community Physical Activity Project Co-ordinator (MS Warrior Alumni Club)
Hours: Part-time, 14 hours a week
Contract: Fixed term until 31 March 2027
Location: Home-based, Scotland
Salary: £26,912 per annum FTE (£10,764.80 per annum for 14 hours per week) plus excellent benefits
Salary Band and Job Family: Band 1, Charity
About us
We make sure people living with MS are at the centre of everything we do and it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Can you inspire people, build partnerships and create communities that help people living with MS thrive?
We're looking for someone who believes that peer support, movement and community can transform lives.
Thanks to funding from the Movement for Health Grant Scheme, we're creating an exciting new fixed-term role to develop the MS Warrior Alumni Club. Building on the success of the 12-week MS Warrior programme, you'll help create opportunities for people to remain active, connected and supported long after the programme ends through local activities, online communities and volunteer-led peer support.
Working alongside volunteers, people living with MS, healthcare professionals and community partners, you'll create opportunities that encourage ongoing physical activity, wellbeing and peer support across Scotland.
A key part of the role will be recruiting, supporting and developing a network of MS Warrior Alumni Champions. Using their own lived experience, these volunteers will encourage others to build confidence, overcome barriers to physical activity and become part of a supportive, community-led network.
You'll also develop partnerships with leisure providers, community organisations and healthcare professionals, creating more inclusive opportunities for people living with MS to be active in their local communities.
This is an opportunity to shape an innovative model that has the potential to influence how community-based physical activity and peer support are delivered for people living with MS across Scotland.
No two days will be the same. One day you might be facilitating a community conversation with people living with MS, the next you'll be supporting volunteers, developing new partnerships or helping launch a local wellbeing activity.
If you're passionate about community development, partnership working and helping people live well with MS, we'd love to hear from you.
Please note this is a part-time 14 hrs per week fixed term contract until 31 March 2027
Closing date for applications: 12:00 noon on 30 August 2026
Anticipated interview date: 10 September 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
Caring for you and your family
Thinking about your finances
Enriching your life at work
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
NCT is the national charity for pregnancy, birth, infant feeding and early parenthood.
Our vision is simple: a society where everyone who becomes a parent feels confident, connected and safe.
Through our For Every Parent strategy, we're working to make that vision a reality. We support parents with trusted information, practical help, local communities and a stronger voice in the issues that matter to families.
For 70 years, we've been by parents' sides through the excitement, uncertainty, wonder and challenges of becoming a parent. Today, our volunteers contribute more than 70,000 hours of community service each year, helping parents build friendships, find support and feel less alone.
We educate and empower parents with evidence-based information and support. We advocate and act by listening to parents' experiences, raising their voices and campaigning for change. No judgement. No exceptions.
About the role
About you:
We are the charity supporting people as they become parents. Here through pregnancy, birth, and early parenthood.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Motivated to make a difference and connect communities through sport, you'll be a proactive natural connector who thrives on helping others succeed. With effective communication and organisational skills, you'll confidently support grassroots groups and build lasting impact across the East. Join Sported as a Regional Delivery Officer and you could be playing a vital role in the heart of our Field Team.
About the role
As the key contact for Sported groups across Buckinghamshire, Bedford, Essex or Hertfordshire, you'll play a vital role in helping community led organisations grow, become more sustainable and maximise their impact. You'll build effective relationships with these groups, understand their challenges and opportunities, and connect them to the support, resources and funding they need to thrive. This involves welcoming new groups to our network and supporting existing ones to develop.
Working closely with colleagues, volunteer consultants and partners, you'll help deliver projects and programmes that strengthens and develops them and creates positive outcomes for people and communities. You'll also contribute to volunteer engagement, partnership development, grant administration and project evaluation, while ensuring accurate records and data are maintained across your area.
About You
Are you passionate about the power of sport to strengthen communities and change lives? We're looking for someone who is enthusiastic about supporting grassroots organisations, ideally within sport (but please still apply if not in the sport sector), and who shares our commitment to inclusion, equality and positive social change.
You'll be a confident relationship-builder with a proactive, solutions-focused approach and the ability to build trust with a wide range of people. Organised and able to manage competing priorities, you'll be comfortable working independently while contributing to a collaborative remote team. You will also possessing a working knowledge of Microsoft 365 and have experience of database management.
Apply to be part of our team
Benefits
Joining Sported means becoming part of a passionate, supportive team dedicated to ensuring there are opportunities for everyone, improving health and wellbeing, ensuring communities are empowered. We believe in creating a positive environment not only for the people we support, but also for our colleagues. That's why we offer flexible, home-based working, generous annual leave, a pension scheme, wellbeing support, and opportunities to give back through paid volunteering days. With paid study leave, wellbeing days, and ongoing learning and development opportunities, you'll have the support you need to grow professionally while maintaining a healthy work-life balance. At Sported, you'll be part of an organisation where your contribution truly makes a difference.
Act with Integrity. Champion Inclusion. Transform Together. Drive Change.
We actively encourage applications from people of all backgrounds, particularly candidates from ethnically diverse communities, LGBTQ+ communities, disabled people, and those with lived experience of tackling inequality. We believe diverse voices are essential to creating meaningful and lasting change.
Please see the job pack, where you’ll find details of roles and responsibilities, and required skills and experience.
The closing date for this role is 5pm on Friday 11th September
Sported is an equal opportunities employer, and we warmly welcome applications from people of all backgrounds. We particularly encourage applications from ethnically diverse, LGBTQ+ and disabled communities, as well as people with lived experience of tackling inequalities, because we value the insight and strength that diverse voices bring to creating meaningful change.
We want you to feel comfortable and supported throughout the recruitment process. If there is anything we can do to help make the process more accessible for you, please let us know.
We want every candidate to have the best opportunity to showcase their skills. That's why we use a anonymous recruitment process and provide interview questions in advance, supporting a fair, transparent and inclusive selection process.
If you wish to apply, please provide an up to date CV, together with a cover letter detailing how you meet the criteria shown in the person specification. You can use experiences gained from work, volunteering and life experiences. We will not consider applications without these two documents. We also ask you to complete an equal opportunities monitoring form, this is not compulsory but we use the anonymous data to help us improve our recruitment practices and ensure our approach reaches a diverse audience.
Sported is the UK's leading grassroots sports charity. We transform lives and strengthen communities by helping them unleash the power of sport.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Frazzled is a mental health and wellbeing charity founded by Ruby Wax OBE. We provide free, facilitated peer support meetings for people feeling overwhelmed by the stresses of modern life.
Our online and face-to-face meetings offer a safe, confidential and non-judgemental space where people can share openly, listen to others and feel heard. Everything we do is underpinned by high-quality volunteer facilitation, thoughtful training and a supportive community.
As we continue to grow, we're looking for an organised, compassionate and proactive Programme Coordinator to help deliver and develop our programme of peer support meetings, while ensuring our volunteers feel confident, supported and connected.
Purpose of the role
The Programme Coordinator is responsible for the day-to-day coordination of Frazzled's online and face-to-face peer support programme.
Working closely with the Head of Programmes, you'll oversee Frazzled’s meeting schedules, recruit and support volunteer facilitators, coordinate training and onboarding, carry out regular observations and contribute to the continuous improvement of our programme. You'll play a key role in ensuring our services are delivered safely, consistently and in line with the Frazzled model.
This is a varied hands-on role that combines excellent organisation with relationship building, volunteer development and continuous improvement. You'll be equally comfortable organising complex schedules, supporting volunteers through challenging situations and contributing ideas that help our programmes continue to grow while staying true to what makes Frazzled unique.
Frazzled runs meetings from early morning until late evening, seven days a week. As a core part of this role involves observing and supporting facilitators as issues arise, some evening and weekend work will therefore be required as well as regular travel to our face-to-face sites across England.
We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times.
Key Responsibilities
Programme Coordination
Coordinate the delivery of Frazzled's programme of online and face-to-face peer support meetings.
Manage facilitator schedules, ensuring meetings are appropriately staffed and volunteers are well supported.
Respond to day-to-day operational issues and work with colleagues to resolve them effectively.
Coordinate new or one-off themed meetings and support the ongoing development of existing programmes.
Maintain accurate programme records, schedules and systems.
Volunteer Recruitment and Support
Coordinate the recruitment and selection of volunteer facilitators.
Manage volunteer onboarding, including DBS checks, induction, training administration and access to systems.
Build positive relationships with volunteers, providing regular communication, encouragement and practical support.
Coordinate volunteer meetings, communications and other opportunities for connection and development.
Training, Coaching and Quality Assurance
Design, coordinate and deliver engaging facilitator training, refresher sessions and development workshops that bring the Frazzled model to life through discussion, reflection and practical learning.
Carry out regular facilitator observations, both online and in person, providing thoughtful and constructive feedback.
Support volunteers to develop their confidence, skills and understanding of the Frazzled model.
Identify and respond appropriately to safeguarding, wellbeing or performance concerns, escalating where necessary.
Help maintain the quality, consistency and integrity of all Frazzled meetings.
Programme Development
Contribute to the ongoing development of Frazzled's programme, systems and volunteer experience.
Review feedback, observations and programme data to identify opportunities for improvement.
Help develop resources, guidance and processes that support volunteers and improve programme delivery.
Help promote Frazzled sessions, both face to face and online.
Contribute ideas for new initiatives, projects and ways of working as Frazzled continues to grow.
Team Contribution
Work collaboratively with colleagues across the organisation to deliver high-quality programmes.
Manage the volunteer and public inbox
Support organisational projects and events where appropriate.
Contribute positively to a small, flexible team, taking ownership of work and supporting others when needed.
Person Specification
Essential
We're looking for someone who has:
Experience coordinating programmes, projects or services.
Experience recruiting, supporting or managing volunteers, staff or facilitators.
Experience delivering or coordinating training, workshops or learning activities.
Exceptional organisational skills, with the ability to manage multiple priorities and competing deadlines.
Strong interpersonal skills and the ability to build trusting relationships with a wide range of people.
Confidence giving kind, constructive feedback and having sensitive conversations when needed.
Good judgement, emotional intelligence and the ability to handle confidential information appropriately.
Experience improving systems, processes or ways of working.
Confidence using digital systems including Zoom, Google Workspace and online scheduling tools.
A commitment to Frazzled's values and an understanding of the importance of peer support, inclusion and psychological safety.
Desirable
Experience working within the charity, mental health or wellbeing sector.
Experience coordinating or supporting volunteers.
Experience facilitating groups or delivering training.
Knowledge of safeguarding in a community or volunteer setting.
Experience using data and feedback to improve services.
Understanding of coaching, learning and development or reflective practice.
Please submit a CV and answer the questions attached to this job listing - we would recommend answers of no more than 200-300 words.
We ask that you attend at least one Frazzled meeting so you can see how our model works - we would welcome you attending and participating, rather than just observing the session to protect the space for other attendees.
We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times. We look forward to hearing from you!
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About us
Community rail is a unique and growing grassroots movement made up of community rail partnerships, station volunteer groups and other community-led initiatives across Britain.
Together, these organisations and volunteers deliver a wide range of initiatives, from engaging young people and building confidence in rail travel, to improving accessibility, enhancing stations, supporting biodiversity projects and creating community spaces that bring people together.
Community Rail Network is the national membership and umbrella body for the community rail movement across England, Scotland and Wales. We empower, support and champion community-led partnerships and groups, helping them create social, environmental and economic value through their work.
Our team of 22 colleagues is based across Britain, working mainly from home while coming together regularly online and in person. We are a collaborative, values-led organisation, passionate about making a difference through community rail.
We believe in nurturing talent, supporting professional development and creating an environment where everyone can reach their potential while maintaining a healthy work–life balance.
About this role and your main responsibilities
We are looking for a compassionate, collaborative and creative leader to head up our work with members. Everyone on the team is here for our members, but you will lead the way in ensuring everything we do is driven by what members need, now and in the future, to help them develop, grow and thrive. You’ll also help ensure our members have a great experience whenever they are accessing our support and services.
As a member of the senior leadership team, you’ll actively contribute towards its collective work in driving organisational performance and success, including growing investment in our work so we can make an even bigger difference for our members and the communities they serve.
Please see the attached introduction from our Chief Executive and role profile for further information about the position, including its principal responsibilities and the experience, skills and attributes we are looking for.
Other information
The role will involve regular travel across England, Scotland and Wales to raise the organisation’s profile and engage with members, partners and key stakeholders.
There is flexibility on your location given the requirement to travel and that your office will be home-based. You will need to travel to in-person quarterly team meetings (usually in London or the north of England) and to Board meetings which alternate between online and London.
It is expected that travel will be by public transport and easy access to the rail network is therefore required to ensure journeys can be made sustainably.
This is a full-time position, 37 hours per week. We use a flexi-time system with core hours 10am-3pm, and are committed to being a flexible, supportive and understanding employer. This is a permanent position with a probationary period of three months.
Successful applicants will need to provide proof that they have the right to work in the UK and provide two references.
Community Rail Network is an equal opportunities employer. We welcome applications from disabled people and Black, Asian and other minoritised groups, who meet with the skills and competencies for this role. We will provide reasonable adjustments for interviews as required.
Apply via CharityJob by Monday 7 September 2026, 12:30pm. Upload your CV and paste your personal statement into the cover letter section. Your statement should explain how you meet the experience criteria in the person specification and be no more than 1,000 words. You do not need to address the skills/abilities section at this stage; this will be assessed at interview. Please include a daytime telephone number, email address and current notice period in your CV.
Interviews will be held in Derby on 17 September. If a second round is required, it will take place online on 22 or 23 September. Interview invitations will be issued by telephone by 11 September. Unfortunately, we cannot provide feedback to unsuccessful applicants.
Championing the community rail movement | Connecting people and their railways | Creating inclusive, empowered, sustainable and healthy communities
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced campaign coordinator? Are you passionate about helping children and young people reach their full potential? Seeking a new challenge? Join us!
The School Library Association is preparing for a landmark 90th anniversary campaign in 2027, celebrating the vital role of school libraries in education. We are seeking a highly organised, proactive Campaign Coordinator to help deliver this national campaign across research, advocacy, fundraising, events and communications. This is an exciting opportunity to play a central role in a high-profile campaign that will raise awareness, strengthen the evidence base for school libraries, influence policy, and directly support schools through resources and funding.
As Campaign Coordinator, you will ensure the smooth coordination and delivery of the campaign’s key milestones throughout the year. You will manage timelines, coordinate campaign activity, and liaise with and report to stakeholders as needed. Integrating into the team at pace, you will take the lead on key milestones, working closely with internal and external partners to deliver the campaign on time, on budget and to a high standard. A creative thinker, you will contribute to all aspects of campaign development, coordination and delivery, helping to build and maintain a strong narrative throughout.
The salary for this position is £23,648.65 per year for 30 hours per week. Find out more about this role and how to apply by downloading the job specification pack. We are actively interviewing for this role and may close recruitment early if a suitable candidate is identified.
The SLA is a UK-wide organisation, working mostly remotely. We welcome applicants from all over the UK. We strongly encourage candidates of all different backgrounds and identities to apply. Each new role provides us with an opportunity for us to bring in a different perspective, and we are always eager to diversify our team. The SLA is committed to building an inclusive, supportive place, where you can do brilliant and rewarding work.
Application deadline: Thursday 10th September, 5pm
Interviews will take place in person on Tuesday 15th September 2026 (London TBC).
Applications without a covering letter will not be considered. No agencies please. Use of supporting digital tools (such as AI) is understood, but all documents submitted must accurately reflect your experience and skills. Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within four weeks of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future.
Applications without a one page covering letter will not be considered. Please read the job description carefully.
Helping schools develop vibrant reading and learning communities


The client requests no contact from agencies or media sales.
Contract Type: Fixed Term 24 months
Location: Flexible - any of our King's Trust offices (a minimum of 2 days in the office)
Interviews: 9th & 10th September 2026
Use your technical skills to help young people build brighter futures.
At The King's Trust, technology has the power to change lives. Our digital products help thousands of young people access opportunities, connect with mentors and take the next step towards their future. We're looking for a talented Digital Developer to join our Digital Team and help shape the future of MyKT, our online portal for young people and mentors.
This is an exciting opportunity for an experienced front-end developer who enjoys building modern, accessible digital products, solving technical challenges and working as part of a collaborative multidisciplinary team. You'll take ownership of technical delivery, helping us create high-quality digital experiences that make a real difference.
What you'll do
As a Digital Developer, you'll play a key role in developing and enhancing MyKT, working closely with product, design and content colleagues to deliver secure, scalable and user-focused digital solutions.
You'll:
What we're looking for
We're looking for someone who combines excellent technical expertise with a passion for creating digital products that have a genuine social impact.
You'll bring:
Why join The King's Trust?
For almost 50 years, we've helped millions of young people build the confidence and skills they need to live, learn and earn. As a Digital Developer, your work will directly improve the digital services that support young people on that journey.
If you're passionate about building modern digital products that make a real difference, we'd love to hear from you.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Developer - Digitals?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Developer - Digitals!
Perks for working at The Trust!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the opportunity
We are now recruiting for a Programme Coordinator for our schools in Birmingham.
Deadline: Sunday, 30th August 2026
Interviews:On a rolling basis. Early application is advised.
Start date: Ideally, Monday 21st September 2026
Contract and hours: Full time, 12-month fixed-term maternity cover contract. A full working week is 37.5 hours.
Please note, a valid driving licence with access to a car for work purposes is essential for this role.
Duties and responsibilities
Person specification
Qualification criteria:
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty.
This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.
You will be likely be more successful in this role if you have:
How to apply:
To apply for this position you will need to complete and attach an application form to your application. To do this, please download the attached application form, complete the sections in full and save the new file, and then click the 'apply' button.
You will be able to upload the completed application form on the next page.
Applications without an attached application form will automatically be discounted. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help you with making the application process work for you.
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.
The client requests no contact from agencies or media sales.
Job Title: Personalisation Fund Performance and Insight Lead
Salary: SPC 36 (£34,840 )
Responsible to:Head of Multiple Disadvantage
Location: Working hours divided between BVSC Offices (Latham House, 33 – 34 Paradise Street Birmingham,
B1 2AJ) and home address, as agreed by BVSC
Hours of work:35 hours
Contract: 12 months fixed term
Personalisation Fund Performance and Insight Lead
· Could your insight help transform lives?
· Do you enjoy turning data into meaningful action and service improvement?
· Are you passionate about working with partners to improve outcomes for people experiencing homelessness and multiple disadvantage?
If so, we'd love to hear from you!
We're looking for a skilled and motivated Personalisation Budget Performance and Insights Lead to oversee the performance, monitoring and continuous improvement of the Greater Change Personalisation Fund.
This innovative £1 million partnership between Birmingham City Council, Greater Change and Birmingham Voluntary Service Council (BVSC) aims to improve outcomes for people who are homeless, at risk of homelessness, or experiencing multiple disadvantage through personalised financial support.
You'll work closely with partners across housing, homelessness, health, criminal justice and the voluntary sector to ensure the fund is delivering real impact. By analysing performance data, identifying emerging needs and providing strategic insight, you'll help shape service improvements, strengthen partnership working and support better outcomes for Birmingham residents.
This is a varied role combining performance management, partnership development, data analysis and strategic coordination. You'll produce high-quality reports and dashboards, monitor outcomes and provide the intelligence needed to inform operational management, commissioning and future service development.
About you
We're looking for someone who can combine strong analytical skills with excellent relationship-building abilities. You'll have experience of:
· Performance monitoring, reporting and data analysis.
· Turning data and insight into practical service improvements.
· Building productive partnerships across organisations.
· Producing clear reports and presenting information to a range of audiences.
· Managing competing priorities and working independently.
· Experience of working with homelessness, housing or vulnerable adults’ services.
An understanding of homelessness, housing, multiple disadvantage or related public, voluntary or community services would be an advantage.
Why join BVSC?
At BVSC, you'll be part of an organisation committed to improving lives and strengthening communities across Birmingham. This is an opportunity to contribute to an innovative programme that supports people to overcome crisis, build independence and achieve sustainable housing outcomes.
If you're looking for a role where your analysis, collaboration and ideas can make a tangible difference, we'd love to hear from you
Please see the job description for further details
Working for BVSC
BVSC is proud to provide a place to work in which staff feel valued and motivated. Our talented and committed staff team are provided with competitive terms and conditions, and a supportive, flexible, friendly working environment.
Our organisation’s culture is underpinned by our 4 core values – Commitment, Collaboration, Inclusion and Integrity. These values are demonstrated in the work of our staff team, who are integral to the achievement of our mission to support and advocate for a vibrant, resilient voluntary sector in Birmingham.
Terms and conditions
· 35 hour working week (full time hours)
· 29 days annual leave + bank holidays a year (pro-rated for part time staff)
· 5% pension contribution
· 3.5 times salary Death in service benefit
· BVSC is a Living Wage Employer
Work-life balance
· Flexible working arrangements available for staff
· A flextime system is in place for staff
· We offer up to 7 days paid leave per year for undertaking voluntary work or public duties
· We provide generous maternity and paternity pay
Staff development
· We support staff to undertake training and development, providing funding and time off for study
Values based approach
· We take a values led approach to the full employee journey including values based interview, and values based supervision and appraisals
Wellbeing
· We offer free access to a range of wellbeing platforms
· BVSC offers all employees a suite of wellbeing support
We are looking for candidates that can demonstrate the following BVSC organisational values:
Commitment: Making a positive difference through passion, innovation and social action
Collaboration: Connecting people and organisations to work together to improve lives
Inclusion: Empowering and involving everyone in creating a fair and equitable Birmingham
Integrity: Building trust through delivering excellent outcomes
At BVSC, we are dedicated to promoting equality, diversity, and inclusion in all areas of our work. We actively strive to create an environment where all individuals - regardless of ethnicity, sexual orientation, gender identity or expression, or any other aspect of their identity or lived experience - are welcomed, respected, and valued.
As part of our commitment to positive action, we take proactive steps, where needed, to address underrepresentation and create fair opportunities, particularly in recruitment. We aim to ensure that everyone has an equal chance to progress and succeed.
We stand in solidarity with all marginalised communities, ensuring that our policies, practices, and culture are inclusive, equitable, and empowering. We are dedicated to challenging discrimination and fostering a workplace where diversity is not only acknowledged but celebrated.
We strongly encourage suitably experienced applicants from a wide range of backgrounds to apply and join BVSC.
We encourage applicants to think creatively about how they can meet the requirements of the role and person specification if there are essential criteria you do not meet, so please describe this in your application. We are looking for talented individuals who align with our values and support our mission – there are no barriers to how you demonstrate this. From application to interview, we place inclusion at the heart of all we do.
We are a Second Chance Charter employer, committed to ensuring that people with convictions can access employment. DBS checks, if applicable to the role, will be conducted once a job offer has been made and accepted.
Closing date for applications – 25 August 2026 at 10am
Interviews to take place – 9th September 2026 in person or via Teams
Shortlisted applicants will be contacted by 2 September 2026. If you have not been contacted by 2 September 2026, you should assume you have not been shortlisted.
Applications that do not include a cover letter will not be considered by the panel.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Secondments will be considered.
BVSC's mission is to support and advocate for a strong and influential voluntary, community, faith and social enterprise (VCFSE) sector.


The client requests no contact from agencies or media sales.
We are recruiting multiple Funding Officers to support a range of initiatives across England, including Community Wealth Fund, National Lottery Awards for All, Programme Funding and Every Child Can. A mixture of permanent roles and fixed term contracts on a full or part-time basis are available.
As outlined in our It Starts with Community strategy, we are committed to placing community agency, power, and control at the heart of our England funding portfolio. We aim to stand alongside communities, supporting them as they tackle challenges and fulfil their potential. This is a great opportunity to take a mission-driven approach to funding while working flexibly across different programmes and priorities.We are looking for people who are collaborative, adaptable and passionate about putting communities first.
You will be expected to work on different initiatives across our England portfolio. This covers a broad range of thematic areas, from small grant funding up to larger scale projects, working with a wide range of different customers.As a Funding Officer you will work alongside fellow Funding Officers, supported by a Funding Manager.
We have a hybrid approach to working. Successful candidates will be required to attend meetings and training at our Birmingham or Newcastle offices.
We strongly encourage applications from individuals with lived or working experience within under-represented communities.
Responsibilities & Expectations of the Role
Interview Details:
How to Apply:
Upload your CV in word format and write a supporting statement (max 1,000 words) to align with the criteria below. We will use this to score your application.
If you have any questions on the process, please email us
Essential Criteria
Desirable Criteria
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Riding for the Disabled Association (RDA), we enrich lives through the unique bond between people and horses. Each year, we support over 39,000 disabled children and adults through activities including riding, carriage driving, and equine assisted programmes such as Quiet Corners and Tea with a Pony. We are pioneers in the therapeutic use of horses, leaders in disability sport, and the only major UK charity focused specifically on the health and wellbeing benefits of bringing people and horses together.
We welcome people of all ages and abilities, including those with physical and learning disabilities, sensory impairments, long-term health conditions, and neurodiversity. With 24% of the UK population classified as disabled, we make a lasting impact through the therapeutic power of horses.
We are now looking for a Coaching Coordinator to help us continue our work.
Job Title: Coaching Co-ordinator
Reports to: Head of Coaching and Equine
Based at: RDA National Office (Lowlands Equestrian Centre, Warwickshire)
Hours: Full Time (37 hours per week)
Contract Type: Permanent
Salary: £27,717
Role Purpose
To assist with training and continual professional development (CPD) organisation for RDA’s coaching workforce, supporting RDA’s coaching objectives in line with RDA strategy. Provision of support for the wider coaching team, volunteers and member groups with a continual emphasis on delivery of service and the requirement to increase RDA’s potential to work with more participants.
Specific Responsibilities
General
Person Specification
At RDA, we harness the power of horses to enrich lives, supporting disabled people through innovative programmes that promote health


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.
Debt & Welfare Benefit Advisers
Salary: £30,000 pa (review after 6-months)
35 hours per week, 25 days A/L + contributory pension scheme
Birmingham Settlement is looking to build its Money Advice Team and has several vacancies for experienced Debt & Welfare Benefit Advisers.
As an experienced Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstances.
Based at one of our offices in Ladywood, Kingstanding, or Newtown, and with outreach work in other areas of the city we are looking for Advisers with drive, enthusiasm and a proactive approach to support our clients to get the outcomes they need. You will be adaptable, solution focused and possess excellent communication skills along with a flexible approach and ability to manage your own workload.
You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with financial literacy training to build and continually improve money management and financial capability.
Our Money Advice Team sits within the overall Settlement which provides a wide range of community support services covering all ages and aspects of need, please see our website.
This is a great opportunity to join a progressive charity making a real difference to people’s lives.
For an informal discussion about the role call Theresa Gniadkowski
This is an active recruitment; early applications are encouraged
For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH
Closing date for applications: Thursday 3rd September 2026
Interviews: To be confirmed
Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our website).
Employer Partnerships at Unifrog
We provide employers in the UK with a unique opportunity to connect with 1.9 million students and thousands of careers leaders and teachers at our partner schools and colleges. Whether employers are looking to improve the diversity of their workforce or want to support disadvantaged students through their corporate social responsibility (CSR) objectives, our tailored partnerships support employers to reach their early careers and DEI goals while also bringing engaging employer content to our audience of students in the UK.
What you’ll do
The Head of Employer Partnerships role is to make sure we achieve our partner growth, resubscription and revenue targets. You’ll be responsible for maintaining and improving sales excellence within the team, and ensuring a sky high resubscription rate. You’ll also establish and develop relationships with partner networks who can help us raise our profile in the early careers space, and secure opportunities to share our data insights with emerging talent and CSR audiences.
Key responsibilities:
Lead the Employers team to achieve their objectives, including increasing our partner base, the diversity of our employer partners, and hitting revenue and resubscription targets.
Shadow the Employer Partnerships Managers on demos and check-in calls. Share best practice, give feedback and support the team to perform as best they can.
Support the Employer Engagement Coordinator and Partnerships Managers with account management processes and look for ways to improve return on investment for partners.
Work closely with the New Business Lead to build prospecting campaigns and achieve demo targets.
Conduct performance reviews and support the team with their development goals.
Be the point person for escalation of issues related to partners at a high risk of being lost/that have expressed a desire to end their partnership with us.
Establish and develop lasting partnerships with leading networks in the early careers space.
Be responsible for the sales and partner retention for a small number of employers, with the responsibilities of an Employer Partnerships Manager.
Lead on in-person and online events, working closely with our Events and Marketing teams to deliver outstanding and impactful experiences for our employer partners, teacher, student and parent audiences.
Working together
You will line manage the Employer Partnerships Managers and Employer Engagement Coordinator. You’ll work closely with the New Business Lead, Data and UK school and colleges teams, and liaise with the Marketing and Events team on the promotion of events and collateral required.
You will report to the Partnerships Director for UK and Employers.
What we’re looking for
2+ years sales experience.
Strong leadership skills and line management experience, with the ability to motivate and inspire teams and individuals.
Proven track record of excellent relationship management.
A background or interest in Early Careers/Talent or Social Value.
Strong communication skills - both written and verbal.
Personable and resilient.
Innovative and able to implement and execute strategies.
Proficient in forecasting and data analysis.
Excellent presentation skills to represent Unifrog at events.
Active listening and objection handling skills
Keen attention to detail.
Strong organisational skills.
Interest in the education and early careers space.
Benefits
On our jobs page you’ll find a full list of the benefits we offer our team. Here’s a snapshot:
Mission focussed
Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.
Be part of a growing company
Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
Grow individually
Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
Have impact
Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
£52,000 per annum (Grade D) pro rata, plus commission from employer partnerships in your portfolio and performance-related incentives. (OTE £57,000 per annum, pro rata).
Full-time.
Fixed-term contract for 15 months.
Work remotely or in our London or Edinburgh offices.
28 days paid holiday per year (plus bank holidays).
Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.
Start date: 2nd November 2026, though we will be flexible for the right candidates.
If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).
We can only consider candidates who have the right to work in the UK.
Application process
Deadline: 10:00am (BST) on Monday 24th August 2026.
We may need to close applications early if we receive a lot of interest. As long as you’ve already started applying, we’ll give you 48 hours’ notice of the deadline changing - so if you’re thinking of applying, please start an application so we can keep you updated.
Stage 1: Application form (~1 hour)
Visit our website to upload your CV and complete the questions below.
Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience.
i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
ii. Tell us about a time you had to lead a team to meet a goal - what was your approach? (250 words)
Stage 2: Phone task (15 minutes)
Stage 2: Video call interview (1 hour)
Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).
Video call interviews will be held w/c 7th September 2026.
Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring
Inclusion and diversity at Unifrog
How we communicate
Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
Embedded EDI
As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
Recruitment processes
To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.