Senior supporter services administrator jobs

An exciting opportunity has arisen for a Placement Manager to join our Business Commissioning and Placements Team. This role of Placement Manager is key to the successful management of children’s placements across school residential, neurorehabilitation and community rehabilitation services (UK and International).

You will provide centralised administrative support during a child’s placement, coordinating effective and timely communications between internal and external stakeholders from pre-admission through to discharge.

Staff benefits include, shuttle bus, and more… Read more below

This role is not open for sponsorship.

Role Requirements

• Work in collaboration with the Senior Placement Managers and multidisciplinary team to manage the child’s pathway from the time they are accepted for admission, through their care pathway and discharge.
• Work with Senior Placement Managers and Senior Business Development & Commissioning Manager to ensure the package and contract issued to funders is appropriate for the child’s needs and is regularly reviewed to ensure the care needs.
• Work with multi-disciplinary teams across school and child and family services to ensure that all clinical and contractual requirements for the child are comprehensively managed.
• Escalate complex and unresolved issues for support to ensure a positive outcome.
• Ensure the parents/guardians, multidisciplinary team are aware pre-admission and throughout the admission of the arrangements for the admission, including length of stay and discharge plans.
• Take on the lead role for discharge coordination for children and young people accessing neurorehabilitation and step-down placements. Proactively plan discharges including liaison with multiagency teams required to take over care. Where appropriate, chairing discharge planning meetings. 

For more detail, please see the Duties and Responsibilities in the candidate briefing pack.

Interview Date: Tuesday 7th and Wednesday 8th July 2026

PLEASE READ CAREFULLY – ‘How to Apply’

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

Terms and Conditions

As a charity organisation independent of the NHS, we do not follow Agenda for Change terms and conditions. Consequently, we are unable to take into account NHS incremental dates or continuous service for salary, annual leave, or related entitlements such as absence pay at the point of recruitment. Whilst we do not directly match NHS terms, we offer a competitive salary and a range of staff benefits.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

ABOUT THE PASSAGE 

Our vision is of a society where homelessness no longer exists, and everyone has a place to call home.

The Passage is based in the heart of Westminster, providing practical support and a wide range of services to help transform the lives of people who are, or are at risk of, street homelessness.

We are guided by our Vincentian values and offer our clients resources and solutions to prevent or end their homelessness for good, including routes to employment, benefits, and stable accommodation. 

Our current 3-year strategy ‘The Art of The Possible’, outlines the innovative approach we will be taking over the next 3 years building on a foundation of collaboration and focusing on three goals: preventing, convening and sustaining.The Passage is in a secure and financially stable position and is viewed by central, regional and local government as a key strategic partner.

JOB PURPOSE  

As a member of the Senior Leadership Team, and reporting directly to the CEO, this role is of critical importance in supporting The Passage to achieve its vision and mission.

The Executive Assistant provides dedicated support to the Chief Executive and Senior Leadership Team, with key tasks including action tracking, minute taking, developing resources and materials for events, diary management and regularly being the first point of contact for individuals and organisations seeking to liaise with the CEO/Senior Leadership Team. We expect the post holder will have excellent relationship management skills, sound experience of using Office 365 products, strong organisational skills and the ability to support the smooth running of the Executive Team and governance functions.

The post holder will facilitate effective governance support systems, including organising meetings and supporting Trustees and Committee members to fulfil their roles where needed. They will also have excellent professional standards of confidentiality and discretion in all areas of work, including assisting and supporting high profile events at The Passage. 

MAIN DUTIES 

• Support the effective governance systems of The Passage Group (P2000, Passage Housing Services and Passage Trading Services) by ensuring effective Trustee and Committee member recruitment, induction and continued professional development.

• Support each Chair of Board with the implementation and ongoing review of a skills matrix system. 

• Act as the first point of contact for external bodies and individuals who wish to communicate with the Chief Executive, ensuring that the organisation is professionally represented and seen as accessible and responsive. 

• Liaise with Board members, teams and external organisations as necessary to facilitate the work of the Senior Leadership Team. 

• Assist the Chief Executive and Senior Leadership Team to project manage specific pieces of work and assist with the relationship management of key stakeholders. 

• Maintain professional standards of confidentiality and discretion in all areas of work. 

• Develop and manage systems that provide effective support for the Chief Executive and Senior Leadership Team, including diary management, scheduling and servicing meetings, project planning and monitoring communications.

• Assist in producing resources and other materials for the Senior Leadership Team as required. 

• Assist and support the CEO and Senior Leadership Team with the management and running of high-profile events as required. 

• Provide administrative support to Senior Leadership Team, Board and all Governance Committees including the production of annual governance meeting schedules, correspondence and minutes, and compiling and circulating papers.

• Maintain an up to date and accessible filing system for the Chief Executive and ensure that all information is stored in an accessible manner on SharePoint, adhering to data protection requirements. 

• Arrange meetings for the Chief Executive providing links with those involved and preparing hospitality, papers, and all practical arrangements. 

GENERAL RESPONSIBILITIES 

• In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage. 

• Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary. 

• Participate in regular supervision, annual appraisal and identifying individual professional and personal development and training needs. 

• Ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality. 

• Contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults. 

• Undertake your role in a professional manner at all times to maintain a high-quality standard of work in accordance with the aims, values and ethos of The Passage. 

• Undertake any other duties that may be required which are commensurate with the role. 

Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change as service, service users and commissioner needs change. Consequently The Passage will review and revise this Job Description as required in consultation with post holders. 

Person Specification: Executive Assistant  

The person speification sets out the essential abilities and qualities that will be used in the selection criteria for this post.When completing your application form, please address criteria E1 to E6 and K1 to K4 demonstrating your experience and knowledge, giving evidence of your experience and abilities. 

EXPERIENCE 

E1 Experience of working as an Executive Assistant or equivalent senior support in a similar context. 

E2 Experience of devising and maintaining governance support systems (recruitment, induction, training and development and skills audit support).

E3 Experience of administering effective governance cycles; including minutes, action tracking and preparation of papers. 

E4 Experience of diary management, inbox management and stakeholder coordination. 

E5 Experience supporting strategic projects, programmes, or organisational planning. 

E6 Excellent communication skills, with ability to build and maintain effective relationships with a range of diverse stakeholders, both internal and external.

KNOWLEDGE  

K1 Knowledge of Office 365 products and project tracking tools. 

K2Enhanced knowledge of governance and committee structures within a charitable organisation.

K3Knowledge of GDPR and Charity Commission guidelines for good governance. 

K4Knowledge and experience of working as part of a senior leadership team or similar. 

If you are a forward thinking professional with exceptional judgment, emotional intelligence and excellent communication skills, this might just be the role for you. Join ClientEarth, a globally respected environmental law charity driving real impact across climate, nature, health, and justice. We are hiring a Chief of Staff to the CEO (Strategy, Planning & Internal Communications)!

In this role you will play a pivotal role in shaping strategic priorities and organisational alignment, ensuring seamless information flow to inspire a diverse, global workforce around key priorities, and enabling effective and timely decision-making from the CEO’s office. 

This is a rare opportunity to work at the heart of a purpose-led organisation, partnering directly with the CEO and senior leadership. You will operate as a trusted advisor at the highest level, reporting to  the Chief Strategy & People Officer, with close collaboration with the CEO.

This role is based in our London office. ClientEarth has a Flexible working policy, however this post is expected to work from the office at least 2 days per week. 

Key Responsibilities

• Sets and delivers the strategic approach for CEO Office coordination and leadership communications (internal), aligning leadership rhythm, decision flow, and engagement to organisational priorities. This includes line management of the PA to the CEO, and close working with the CEO's external communications advisor
• Provides timely counsel to the CEO, flagging up risks and opportunities, and acting with discretion and diplomacy across the organisation to resolve challenges and provide solutions  
• (Where required) Leads on the delivery of key strategic projects for the CEO/Chief Strategy and People Officer, and / or engage to trouble-shoot on existing projects, depending on business need; this could be related to organisational effectiveness, collaboration and engagement, or internal services to the organisation 
• Oversees ClientEarth’s Global Internal Communications & Engagement Programme - including the line-management of our internal communications advisor - to connect colleagues across our offices, promote effective information flow, champion an equitable, diverse and inclusive culture, and embed ClientEarth’s values 
• Support the professional development of line reports through ongoing supervision, influencing them to take positive action and to be accountable for their work and contribution to the smooth-running of the organisation.  

See the job description for a full list of duties for this role.

Skills, Knowledge & Expertise

• Substantial experience of managing upwards and guiding senior leaders, trustees/directors and other high level internal and external stakeholders (essential) 
• Experience in copy-writing for senior leadership, drafting high-quality copy tailored to the relevant audience within tight time-frames (essential) 
• Experience in developing internal communication and engagement strategies for medium to large organisations (essential) within an international organisation (desirable)  
• Strong understanding of the external context in which ClientEarth operates, including the wider NGO landscape and political awareness (essential)  
• Strong alignment with ClientEarth’s Values and commitment to our Vision, Mission and Equity, Diversity and Inclusion Strategy objectives (essential)  

See the job description for a full list of duties for this role.

Job Benefits

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based. See our benefits page for more: Benefits | ClientEarth Careers as well as our flexible working FAQ.
 

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our Equity, Diversity and Inclusion (EDI) at ClientEarth | ClientEarth journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
 

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

About Adolescent Health Study

The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people aged eight to 18 years from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. Recruitment will take place mainly through schools. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

 

Purpose of the post

The HR Officer plays a key role in delivering an effective, professional, and compliant HR service across the organisation. Supporting both operational HR processes and employee experience, the post holder will contribute to attracting, developing, and retaining talent in a collaborative and values-driven research environment.

Main responsibilities

HR Operations & Administration Support

• Lead recruitment campaigns in consultation with hiring managers, including drafting job adverts, short-listing and coordinating interviews.
• Manage employee life cycle process, including background checks, onboarding and offboarding.
• Maintain accurate and confidential employee records in compliance with GDPR and organisational policies.
• Administer HR systems, contracts, and employment documentation.
• Manage relationship with 3rd party suppliers including HR consultancy and DBS check providers.
• Support payroll preparation including monthly absence reporting and ensuring accurate data submission and coordination with Finance/Payroll.
• Support the wider central administrative team as required.

 Employee Relations

• Provide first-line HR advice to managers and staff on policies, procedures, and employment matters.
• Support casework relating to absence, performance, disciplinary, and grievance processes.
• Support managers and the COO with complex people cases, working with the external HR partner as required.
• Promote a positive and inclusive working culture aligned with the organisation’s values.

Learning & Development

• Coordinate training activities and support professional development initiatives for research and support staff.
• Some delivery of internal people-related training
• Assist in identifying skills gaps and contributing to workforce development plans.

Policy & Compliance

• Ensure HR practices comply with employment legislation, charity sector regulations, and best practice.
• Monitor and assist with the development, review, and implementation of HR policies and procedures, including handbook updates.
• Support equality, diversity, and inclusion (EDI) initiatives across the organisation.

HR Projects & Continuous Improvement

• Contribute to HR projects such as staff engagement, wellbeing initiatives, and organisational development.
• Support the implementation of HR systems improvements and process efficiencies.
• Collect and analyse HR data to inform decision-making and reporting.

Knowledge, skills and experience 

Essential

1. Experience in an HR administrative or officer-level role.
2. Sound knowledge of UK employment law and HR best practice.
3. CIPD Level 3 or equivalent.
4. Experience of supporting payroll and finance processes.
5. Proven ability to establish and evolve people processes in a growing organisation.
6. Proficiency in HR systems, such as BreatheHR or equivalent, and Microsoft Office applications.
7. Experience of working in organisations with multiple staffing arrangements i.e. direct employees, secondees, contractors etc.
8. Strong organisational and administrative skills with excellent attention to detail.
9. Ability to handle sensitive information with confidentiality and professionalism.
10. Strong interpersonal and communication skills.

Desirable

1. CIPD Level 5 qualification (or working towards).
2. Experience working in the charity, academic, or research sector.
3. Experience supporting EDI and wellbeing initiatives.
4. Familiarity with public funded and/or project-based staffing environments.
5. Experience supporting or negotiating secondment arrangements, particularly within academic, charity or research environments.

Dimensions

• This is a full-time role, 37.5 hours per week, offered initially as an 18-month fixed-term contract with potential route to permanency.
• Flexible working across several geographical locations in the UK.  Travel may be required to AHS locations and partner organisations.
• AHS is a national organisation, and our activities take place across the UK.

Application Process

All candidates are required to complete the application form which can be found when clicking 'Apply Now' via Charity Job. 

Please refer to the ‘How to Apply’ section of the downloadable application form.

Please note that only applications submitted directly to Gravitate HR will be accepted for this position.

The closing date for applications is 11:00pm on Sunday 5 July 2026.

Interviews are currently expected to take place on Wednesday 5 and Thursday 6 August 2026.

Equal Opportunities Policy Statement

 AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of:

• Gender, including gender reassignment
• Marital or civil partnership status
• Having or not having dependants
• Religion or belief
• Race (including colour, nationality, ethnic or national origins)
• Disability
• Sexual orientation
• Age

We are opposed to all forms of unlawful and unfair discrimination.  All job applicants and employees who work for us will be treated fairly and will not be unfairly discriminated against on any of the above grounds. Decisions about recruitment and selection, promotion, training or any other benefit will be made objectively and without unlawful discrimination. 

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team and begin to plan the pilot studies. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.

North Paddington Foodbank (NPFB) is looking for a Triage Support Officer to join our innovative and vibrant team.

You will be the first point of contact for households in crisis situations, responsible for triaging referrals,
assessing eligibility, and ensuring residents are connected to the right support, through Crisis & Resilience
or alternative pathways.

A key part of the role is working closely with the Senior Caseworker, ensuring a strong pipeline from
triage into intensive casework. You will gather high-quality information, prepare referrals, and support
a seamless handover so that households can move quickly from crisis support into longer-term
income maximisation.

Cash First doesn’t mean cash only.

Through our Crisis and Resilience Service, you will support households using a range of flexible tools, including:

• Direct bank transfers
• PIN4Cash
• Supermarket vouchers
• Energy vouchers
• Baby Bank vouchers
• Essential furniture vouchers

Alongside this, you will identify opportunities for early-stage income maximisation, helping households increase their income, stabilise their situation, and build long-term financial resilience and independence.

We are seeking an experienced and passionate People & Culture Manager to lead the delivery of a high-quality, people-focused service. This is a key leadership role responsible for shaping an inclusive, values-driven culture while ensuring effective people operations across the organisation.

You will oversee the full employee lifecycle, provide expert advice to managers and senior leaders, and drive initiatives that enhance employee engagement, wellbeing and organisational development. In addition, you will lead a newly established central operations function, bringing together customer services and administration to deliver a seamless and efficient support service across The Union.

About You

We are looking for a proactive and collaborative professional who is passionate about people and culture. You will bring:

• Strong generalist people management experience, ideally in a similar role
• In-depth knowledge of UK employment law and best practice
• A commitment to inclusion, wellbeing and creating a positive workplace
• A proven ability to drive engagement, culture, and organisational development initiatives
• Excellent communication and leadership skills

Why join us?

• Opportunity to shape and influence organisational culture
• A collaborative and supportive working environment
• The chance to make a meaningful impact on staff and student experience

For more information and to apply, visit our website via the ‘apply’ button.

Application Closing Date: 11:59pm on Thursday 18th June 2026

The Sutton Trust delivers a suite of high-impact programmes in partnership with top universities and employers, supporting over 15,000 young people to access competitive courses, apprenticeships, and careers in the UK’s leading professions.

The University Access and Digital (UAD) Programmes Assistant will provide core operational support to the UAD team. The role will support programme set-up, student applications, digital content, events, data processes and student communications across Sutton Trust Online, UK Summer Schools, Teacher Champions and other programme activity. The postholder will support the smooth running of core programme processes, maintain accurate records, support clear communication with students and partners, and provide reliable administrative support to the wider team. The role will suit someone who is highly organised, confident working with data and systems and able to work across several programme areas at once.

The role sits in the University Access and Digital team within the wider Programmes team. The postholder will be line managed by the Senior Programmes Manager: University Access and will work closely with colleagues across University Access and Digital.

Main duties
Events and programme delivery

• Assisting in the delivery of online and in person events for students, parents/guardians, and teachers across UAD programmes. This will include organising logistics, providing technical support, tracking attendance, supporting follow up activity and encouraging student engagement.

• Supporting Programme Managers to coordinate logistics and student communications for programmes, activities and events delivered online and in person.

• Supporting UK Summer Schools delivery, including student communications, partner liaison, logistical planning, student data, safeguarding administration and in-person or residential delivery where required.

• Providing cross-programme support where agreed with the line manager and aligned to University Access and Digital priorities.

Student and Stakeholder Communications

• Managing student facing inboxes and responding to routine queries from applicants, programme participants, parents/guardians, and teachers.

• Triaging more complex queries and escalating safeguarding, complaints or welfare related cases in line with internal processes.

• Creating, uploading, updating and quality assuring content on Sutton Trust Online, including checking copy, links, forms and student facing pages.

• Supporting the Communications Team to update and develop content on the Trust’s website, marketing materials and newsletters.

• Liaising with external stakeholders to support logistical and administrative elements of programme delivery.

Applications, administration and data

• Supporting applications to programmes and activities including using central data systems, checking applicant information, preparing student lists, supporting eligibility checks and sharing accurate information with internal and external stakeholders

• Maintaining accurate application, programme, engagement and communications data on Salesforce and other relevant systems.

• Supporting onboarding for new student cohorts including student lists, welcome communications, platform access and follow up with students who have not completed key steps.

• Supporting data quality checks, exports, feedback surveys and routine analysis for programme delivery, reporting and evaluation.

• Assisting in the design and delivery of administrative processes to support high-quality programme delivery throughout the student lifecycle.

• Helping to improve repeatable administrative processes by identifying recurring issues, documenting processes and suggesting practical fixes.

• Providing administrative support for internal and external meetings and training days including travel and room booking, taking minutes and logistics.

Person Specification

We welcome applications from individuals who have experience in:

• Has enthusiasm for and experience of working with young people from diverse backgrounds

• Has a high degree of initiative and the ability to take responsibility for projects with support

• Is organised and efficient with the ability to prioritise when working across multiple projects with competing deadlines

• Is adaptable and a quick learner

• Understands the importance of accurate record keeping and processes

• Working within or an understanding of the not-for-profit sector

• Excellent verbal and written communication and strong analytical skills

• High attention to detail and confidence working with data, spreadsheets and CRM or database systems

• Ability to follow processes accurately while also spotting where processes could be improved

We are also looking for an individual who:

• Has knowledge and experience of the higher education and/or education sectors

• Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage

• Personable, flexible and discreet; able to fit into a small team

• Able to create engaging content in a variety of forms

• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent

• Salary: £30,800-£31,500

• Working location: Minimum of two office days per week. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.

• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP.

• Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.

• A DBS check may be required

Interviews

Applications should reach us by 10am, Tuesday 22nd June, with interviews being held at our London offices on Thursday, 2nd July.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

Executive Assistant (Governance) - Temporary Contract
Godstone, Surrey | £18 per hour | 3-month temporary contract with potential to extend | Onsite with potential to work from home 1 day per week

We're currently recruiting for an experienced and highly organised Executive Assistant (Governance) to join a values-led organisation based in Godstone on an initial 3-month temporary contract.

This is an excellent opportunity for a skilled Executive Assistant or Governance professional to support senior leadership and trustees within a purpose-driven environment.

The successful candidate will play a key role in ensuring the smooth running of governance processes, Board and committee administration, policy management, compliance tracking, and executive support to the Senior Management Team.

Key responsibilities will include:

* Coordinating Board, committee, and SMT meetings
* Preparing agendas, papers, minutes, and action logs
* Maintaining governance and compliance registers
* Supporting policy review and publication processes
* Tracking organisational risks, actions, and deadlines
* Providing high-level executive support to senior leaders
* Managing confidential records, archiving, and documentation
* Coordinating trustee onboarding, declarations, and training records
* Supporting regulatory readiness and governance reporting

We're looking for someone with:

* Previous experience in an Executive Assistant or Governance support role
* Excellent minute-taking and organisational skills
* Strong Microsoft Office / Microsoft 365 skills
* The ability to manage multiple priorities and deadlines
* Outstanding written and verbal communication skills
* A proactive, calm, and solutions-focused approach
* Experience supporting senior leadership teams or boards

Experience within the charity or not-for-profit sector would be highly advantageous.

Due to the nature of the organisation, this role will require an Enhanced DBS check.

If you're immediately available and interested in joining a collaborative and purpose-driven organisation, we'd love to hear from you.

Job Title: Executive Assistant
Salary: £32,000 per annum
Hours: Full-time, 37.5 hours per week, Monday to Friday 9:30am – 5:30pm
Contract Type: Permanent
Location: Birmingham, with some home working and travel to other centres across the UK
Reports to: Director of Finance and Resources 
 
THE CHARITY 
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle. 
 
James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.    
 
James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.  We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.
 
In early 2026 we have opened our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.
 
THE OPPORTUNITY 
We are excited to offer a new opportunity to join a growing charity and support our Executive Leadership Team, as well as the administration and operational processes across the organisation, as an Executive Assistant. You will provide high level administrative support to the CEO, Directors, and the Consultant Suicide Prevention Therapist, and will take a key role in facilitating a professional and well organised executive function.
 
You will be expected to set and maintain the tone of the executive office and provide efficient and effective administrative support to senior leadership. Under the guidance of the Director of Finance and Resources, you will manage communications, coordinate schedules, conduct accurate record keeping and help to ensure the day-to-day operations of the organisation's leadership team runs smoothly and effectively.
 
KEY RESPONSIBILITIES 
Executive Administration
Covering daily administrative tasks and duties including:

• Being the first point of contact for the CEO, Directors and Consultants, managing enquiries, greeting visitors, answering the phone, and responding to email enquiries.
• Dealing with enquiries over email and telephone, scheduling/amending meetings and taking messages as required.
• Managing multiple complex calendars, booking appointments, meetings, and making travel arrangements.
• Supporting the CEO, Directors and Consultants with day-to-day administration and coordination.
• Preparing, formatting, and issuing correspondence, reports, and presentations.
• Recording and sharing meeting minutes and tracking actions.
• Maintaining accurate records at all times in line with administrative procedures.
• Supporting communication between senior leadership and internal/external stakeholders.
• Maintaining effective systems to ensure time and resources are used efficiently.
• Always managing confidential information with discretion.

 
Operations

• Maintaining a professional and well-organised office environment.
• Supporting the CEO and Executive Leadership Team to ensure smooth operational processes.
• Completing electronic filing, document management, and general office administration.
• Supporting the coordination of meetings, events, and senior-level engagements.
• Providing occasional administrative support to the wider team as required.

 
Values

• Maintaining a professional, calm, and approachable manner in all interactions.
• Treating every person who contacts the organisation with respect and professionalism.
• Demonstrating discretion, integrity, and confidentiality at all times.
• Demonstrate commitment to the James' Place values of Focus, Bravery, Compassion, Professionalism, Collaboration, Respect and Hope through all aspects of work.

 
PERSON SPECIFICATION
This role requires someone with both excellent people and organisational skills and the ability to communicate professionally and effectively, both verbally and in writing, with a range of stakeholders. Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars.
 
You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping. You will have experience of supporting senior leadership to deliver organisational priorities, and an ability to work collaboratively is essential. You will be able to work proactively and have a high level of attention to detail.
 
Essential
Knowledge, Skills and Experience

• Experience as an assistant to senior leaders or experience in a similar administrative role at this level
• Excellent interpersonal and communication skills to work effectively with a range of colleagues including board members, external stakeholders, staff colleagues and peers
• Ability to manage time effectively, prioritise workload and meet deadlines
• Ability to maintain accurate records and follow set procedures
• Strong IT skills with the ability to learn new systems quickly and efficiently
• Competency with current office technology including MS Teams, Microsoft 365 applications, emails and calendars, and associated communication tools.
• Ability to manage confidential information with discretion
• Ability to work independently and as part of a team

 
Values

• Ability to engage with organisational values
• Ability to promote equality, diversity and inclusion
• Ability to work collaboratively
• Ability to be transparent, honest and show discretion when needed

 
Desirable

• Experience supporting multiple senior stakeholders
• Knowledge of governance or board-level administration
• Experience working in a fast-paced environment

 
WE OFFER

• A 7% employer contributory pension scheme
• Family friendly policies
• Death in service insurance scheme 
• 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period 

 
HOW TO APPLY
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the screening questions. 
 
If you have any queries or experience challenges with the application process, please contact us directly.
 
Closing date: Wednesday 17th June 2026, 5pm
Interviews to be held w/c 29th June.
 
Here at James' Place, we want you to feel comfortable in sharing your authentic selves and personal experiences, so we ask that you do not submit an application that has been formulated by AI. You may wish to use AI to support with structural aspects such as grammar and formatting, however your application must reflect your own genuine experiences, critical thinking and creativity.
 
James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
 
If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.
 
Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.
 
REF-228 901

About CIBSE

CIBSE (the Chartered Institution of Building Services Engineers) is the professional body that exists to advance and promote the art, science and practice of building services engineering, to invest in education and research, and to support our community of built environment professionals in their pursuit of excellence. We support building services engineers throughout their careers by setting standards, accrediting education and influencing industry and policy.

Working at CIBSE means being part of a collaborative organisation with a clear social purpose, where your work contributes to positive, real-world impact in a growing and evolving sector.

About The Role

At CIBSE, we offer a collaborative and purpose-driven environment where your work contributes to a growing global professional community. As Membership Development Executive, you’ll play a key supporting role in driving membership growth by engaging with individuals and organisations and helping them navigate their journey into membership.

Working closely with the Senior Membership Development Manager, you’ll support the delivery of membership initiatives, manage enquiries, and build strong relationships with prospective members and partner organisations.

This role is ideal for someone who enjoys working with people, is highly organised, and wants to develop their skills in stakeholder engagement and membership growth, with the opportunity to take on more responsibility over time.

What you will do

Key Responsibilities Membership Development and Stakeholder Engagement

• Support the delivery of CIBSE’s B2B membership growth activities, contributing to overall membership targets.
• Assist with the onboarding and support of new B2B member organisations and their employees.
• Carry out qualification checks and help map appropriate routes to membership.
• Prepare quotations and support administrative aspects of membership onboarding.
• Work closely with the Senior Membership Development Manager to support relationships with key companies.
• Assist in coordinating meetings and maintaining ongoing engagement with organisational partners.
• Provide support to international Membership Development Leads to ensure a consistent approach across regions.

Member Engagement

• Act as a point of contact for membership enquiries via phone and email.
• Provide clear, accurate guidance on membership options and professional registration.
• Proactively follow up on enquiries and support individuals through the application process.
• Build and maintain positive relationships with prospective and existing members.

Operational & CRM Management

• Maintain accurate records in Salesforce CRM, including member data, reporting and activity tracking.
• Support bulk uploads, invoicing and general data management tasks.
• Ensure all interactions and progress are recorded and up to date.

Wider Responsibilities

• Respond to general membership and professional registration phone enquiries as part of the team rota.
• Help coordinate the annual awards and bursary programme, working with internal teams and external stakeholders.
• Collaborate with colleagues across the wider Membership and Marketing departments.
• Provide support across the department and contribute to wider Strategic Projects work.
• Represent CIBSE at ad hoc events, conferences and exhibitions.

Interactions

Internal

Work in a team which provides support for the Institution’s membership growth and development and liaise with the Membership and Registration, Networks and Engagement and Marketing teams as appropriate.

External 

Provide advice and information to both individuals and Engineering/Construction companies to promote membership growth and retention with a particular focus on membership development.

The above is not an exhaustive list of duties and you will be expected to perform other related tasks to meet the overall business objectives of the Institution.

What You Will Need To Be Successful Skills, Knowledge & Experience Essential

• Strong communication skills, both written and verbal.
• Experience in a customer-facing or membership-based environment.
• Ability to build relationships and provide a high level of service.
• Highly organised with good attention to detail.
• Self-motivated with the ability to take initiative.
• Comfortable managing multiple tasks and priorities.

Desirable

• Experience working in a professional membership organisation.
• Familiarity with CRM systems (e.g. Salesforce).
• Exposure to B2B environments or stakeholder coordination.
• Degree-level education.

What CIBSE Offers You

• A supportive and friendly working environment.
• Starting at 25 days Annual Leave increasing to 27 days with length of service, plus Bank Holidays.
• Contributory Pension Scheme.
• Family Friendly Leave.
• Three paid volunteering days per year.
• Annual Travel Season Ticket Loan.
• Cycle to Work Scheme.
• Life Assurance.
• Private Medical Insurance.
• Cash Plan – cash back for routine healthcare treatments.
• Health and Wellbeing benefits, including Mental Health support, and access to a 24/7 GP service.
• Shopping portal, rewards programme, and gym discounts.
• Referral Scheme.
• Hybrid Working where people are ‘in the office more days than they are not’.
• The chance to be part of an evolving, changing and exciting organisation that genuinely does change the world.

Closing Date

The deadline for all applications is Friday 10 July 2026.

The Pay For This Role Is up to £35,000 per year (Farringdon)

We reserve the right to close this advert early if we receive sufficient applications. If you think you are a great fit for this role, please submit your application at the earliest opportunity.

The Institution is an equal opportunities employer. The post-holder will be expected to adhere to and support the Institution’s commitment to diversity, equality and inclusion.

ROOTED FINANCE

Rooted Finance is a pioneering specialist debt and financial inclusion Charity based in London. We’re committed to making money and debt advice accessible, for everyone.

The people we work with come from all walks of life and so do we.

We employ advisers from all backgrounds, not just because it’s the right thing to do, but because we are the communities we serve. We provide quality debt and money advice services to help clients manage their finances and debts, protect their essential services; and safeguard their income and priority needs. Our services have never been more needed in an uncertain financial environment.

Rooted Finance is expanding its team and is looking for a full-time Money Guidance Officer. This is an exciting opportunity to join a dynamic and supportive team at a pivotal moment in our growth.

We are looking for someone who enjoys providing a first-class client satisfaction and support service. You will work closely with our Advice team to ensure clients are accessing support through engagement activities and that they are able to progress their debt advice journey smoothly.

You will be the interface for advisers to ensure documentation and tasks are completed in a timely manner or the clients you are supporting. The post-holder will need to be comfortable interacting with a variety of audiences – advisers, clients and partner organisations, and enjoy supporting people to progress through their advice journey.

You will have strong administrative, research and data skills, excellent communication and critical-thinking skills, and should be flexible and capable of working independently and as part of a team.

The post holder will be part of a small team and need to be a proven self-starter. The team language is English, and Rooted Finance is an Equal Opportunities employer.

JOB DESCRIPTION

Job : Title Money Guidance Officer

Salary: £28,000

Hours: 35 Hours per week 

Benefits: 25 days annual leave plus bank holidays Day of leave on your birthday Additional day of leave for each year of service up to 35 days 3% Pension contribution stakeholder pension £200 home-office equipment allowance Costco membership. Employee Assistance Programme Hybrid and flexible working arrangements available and agreed according to business needs 

Contract: Permanent/Fixed Term (subject to funding) 

Location: Rooted Finance delivers primarily an in-person service, postholder will be required to attend outreach locations/RF office. Hybrid arrangement with remote working will be incorporated where possible based on business demands.

Purpose of the Job

Rooted Finance provides client focused and impact driven services. The ability to provide first class advisory and casework services that impact individuals, and the communities they live in, is fundamental to the way in which Rooted Finance provides transparent and evidence-based services.

RF is looking for a proven self-starter to support our advice services and preventative initiatives. You’ll be passionate about working with people and committed to delivering a high-quality community engagement and support program. You’ll be adept at delivering comprehensive support to individuals within diverse community settings.

You will be confident in working with community members to grow and develop projects to reach isolated individuals. Working flexibly across dates (including occasional weekend working), times and locations, responding to project and community needs as required.

The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of ongoing support. You will be trained and expected to keep up to date with regards to legislation, case law and policy changes relating to debt and a working knowledge of welfare benefits as directed by Line Manager.

Training and development

Rooted Finance will provide internal and external training as appropriate. Continued professional development is fundamental to the values of Rooted Finance in building capacity amongst its team members.

Reporting

The post holder will report directly to the Advice Manager of Rooted Finance

Role Requirements

This role aims to address the additional barriers and needs faced by overindebted individual, ensuring they are supported in navigating these challenges and can focus on the debt advice process effectively. As a Money Engagement Officer you will work across our various community partners, delivering money mentoring support and income maximisation services to local communities with the aim of promoting financial resilience and wellbeing. You will also provide assist in collecting essential documents and information for advisers to progress their cases. You will maintain accurate client and project records and contribute/support Manager(s) with effective project monitoring and reporting. You will capture learning to share with project stakeholders to help inform Rooted Finance’s wider approach to financial inclusion services.

Key functions and impact of the role will include;

Outreach and Engagement: Actively engage overindebted individual through various outreach initiatives such as community events, workshops, and partnerships with local organisations to raise awareness about debt advice to encourage individuals to seek help early and facilitate this through practical 121 support.

Support and guidance: Provide ongoing support needs to keep people with money worries engaged in the debt advice journey. Often people struggling with money worries have additional barriers and needs, this role focuses on the 'support function' which will be available to help people navigate barriers so they can focus on the specialist debt advice needed and offered through Rooted Finance and other support services.

Referral and Collaboration: foster a cohesive relationship to build partnerships and to collaborate with debt advice services, community organisations, and other stakeholders to facilitate referrals and ensure a seamless transition into debt advice services. Maintain strong partnerships with service providers to enhance accessibility and support for individuals in need.

Empowerment and Education: Equip our services users by providing ‘digestible’ financial education, coaching, and advocacy to help them make informed decisions, improve their financial literacy, and build long-term financial resilience. Data Collection and Reporting: maintain accurate records of all outcomes, advocacy and support provided to all individuals, diligently record outcomes to track the effectiveness of the triage process and measure the impact of the engagement efforts on increasing access to debt advice and other services.

Duties & Responsibilities: The main duties will include

1. Work closely with RF advice team in identifying client’ needs to work together to implement a holistic approach to supporting individuals.

2. Manage a joint caseload with debt advisers to ensure successful engagement in the debt advice journey, monitor progress and maintain diligent records across all systems

3. Working closely with advisers to support their more vulnerable clients

4. Delivering both 121 and group sessions to build individuals’ financial knowledge and resilience.

5. Increasing the visibility and awareness of the advice services through external events and roadshows

6. Develop and maintain good working relationships with clients to facilitate engagement in debt advice journey by explaining and outlining what debt advice offers, support to engage in attending debt advice appointment, follow up with obtaining required documents, make effective referrals for additional services and provide on-going support.

7. Draw up a personalised plan supporting clients to access and engage with the extensive range of support available in the community. Actively connect clients with a wide variety of services through signposting for additional help around health, wellbeing, housing, welfare, immigration, social support and financial advice. 

8. Identify aftercare support to help individuals increase their ability around ongoing financial capability and literacy skills and to reduce further and future financial exclusions

9. Working with, and recruiting clients to, our Lived Experience Steering Committee

10. Provide one to one/group sessions to encourage and increase engagement in the debt advice service

11. Develop marketing and creative initiatives to promote and engage with service users to increase uptake in debt advice service and increase full journey completion.

12. Ensure all project monitoring requirements are adhered to and all learning (including risks and opportunities) is captured and recorded in a timely manner.

13. Perform consistent impact measurements on project components, including undertaking financial wellbeing checks before, during and after, beneficiary engagement with RF service in a non-intrusive manner

14. Actively participate in team meetings and work with colleagues and beneficiaries to further develop the project

15. Maintain effective communication between colleagues, stakeholders and beneficiaries at all times.

16. Undertake recommended and self-identified ongoing training and development to ensure gaps in knowledge/skills are acquired to meet requirement of the role and quality assurance processes in timely manner as directed by Supervisor/LM.

17. Work to an agreed work-plan, meeting targets on time and all required KPI

18. Work collaboratively to share good practice in performance and quality improvement with fellow advisers/wider team.

19. Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice as outlined in organisational policies.

20. Ensure all work is fully compliant with Rooted Finance policies and procedures and Quality Standard

21. Ensure data protections regulations are adhered to and office procedures followed

22. Abide by all Health & Safety at Work Act procedures

23. Adhere to policy and procedures around safeguarding vulnerable adults at risk

24. Demonstrable understanding and application of the provisions of GDPR

25. Behave in a professional manner at all times

26. Act as an ambassador for Rooted Finance, reflecting the objectives and values, and to always work in the best interests of the charity.

Other 1. Undertake additional tasks as defined by Advice Manager of RF and senior management team.

PERSON SPECIFICATIONS

Qualification 

Desirable: Educated to a degree standard or equivalent. 

Essential: Relevant professional qualification (i.e.CMA Connect Money Mentor training)/ or equivalent gained through experience Evidence of continued professional development 

Skills

Desirable: Excellent understanding of the principles and current best practice in debt, financial capability and financial inclusion.

Essential: Knowledge and understanding of the welfare benefit system and experience of advising customers on benefits.Understanding and commitments to the aims, principles, values and quality standards of Rooted Finance services. Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community, in particular barriers faced by over-indebted and financially excluded communities. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients Ability to remain non-judgmental and apply active listening Ability to provide outstanding customer service Good communications skills – including written and personal presentation skills. Ability to give and receive feedback objectively and sensitively, and work as part of a team and be open to learning from others. Ability to manage own time and meet deadlines.High standard of numeracy and computer skills, specifically IT skills with a strong command of the Microsoft Office suite with an ability to understand and analyse complex financial and other numerical information Knowledge and experience of using case management systems to maintain accurate records Working in a small team and autonomously, experience of working in client facing role. A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics

Experience 

Desirable: Experience of supporting and guiding junior team members (volunteer/trainee team members)

Essential: Experience of working directly in a community setting such as adult health and social care, learning support or information and advice settings Experience of gathering, providing and disseminating complex and sensitive information Experience of liaising with partner agencies; Excellent communication, negotiation and organisational skills; Commitment to working flexibly across all RF services, including evenings and weekends (TOIL applied)

OTHER:

This role will be subject to an enhanced DBS check Rooted Finance is registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored. This job description and personal specification does not form part of any contract.

Severn Hospice is one of the region’s leading charities, caring for people living with incurable illness across Shropshire, Telford & Wrekin and Mid Wales. We are looking for an organised, dynamic and empathetic Community Fundraiser to join our dedicated Income Generation team.

With your genuine enthusiasm for engaging people, you will help build and nurture relationships with local groups, organisations and individuals who support our work. You will inspire and guide supporters to fundraise safely and creatively, delivering a range of community fundraising activities that grow income, raise awareness and strengthen long-term support.

Just like our care, our relationships with supporters are individual and with your excellent interpersonal and organisational skills, you will provide outstanding stewardship to our supporters, ensuring they feel valued throughout their fundraising journey. You will also manage community fundraising initiatives such as activities, events and collections, ensuring they are well organised, compliant and successful.

With an eye for detail, you will also maintain accurate records, support income targets and contribute ideas that help develop and grow community fundraising across the region.

Severn Hospice is a truly rewarding place to work. If you are an enthusiastic team player and passionate about making a real difference in your community, we would love to hear from you.

This role requires a full driving licence and access to your own car. 

This vacancy may close early depending on the volume of applications.

Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking a dedicated and effective Partnerships Account Manager to join our team and support the increased demand for our provision and the continued scaling of our organisation.

The Organisation

Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and vulnerable learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have over 13 years’ experience delivering 1:1 tuition, working with hundreds of Schools and Local Authority partners across the country, reaching hundreds of pupils annually. 

As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 200 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. 

What is the Role?
In this role, you will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term local council and school relationships, you will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. As the majority of our key client relationships are with local councils, we are looking for someone with knowledge of how they operate.

The post holder will have the opportunity to line manage junior member(s) of the team, who provide essential bid-writing and administrative support to facilitate efficient and effective client management.

This role would suit someone with proven ability to operate effectively in scaling organisations where processes are still being defined. This role suits someone who is adaptable, resilient, and confident working at pace amid change.

The role will be suited to those who have worked within an education setting and held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. The role will also be suited to those who have worked within a Local Authority setting and held the title: Commissioning Officer, Senior Case Officer, Case Officer. Whilst the role is also suited for an experienced (key) account/client manager, we are looking for an individual who has experience and/or knowledge of the UK education system.

This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for vulnerable students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you! We expect that the successful candidate will be able to swiftly absorb our ways of working and contribute to the ongoing growth and success of the organisation.

Key Responsibilities:

1. Client Acquisition and Relationship Management

   • Proactively seek new business opportunities within assigned regions to grow the client base.

   • Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.

   • Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.

   • Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Service Delivery team

   • Maintain good internal stakeholder relationships with our Service Delivery team to ensure client demands are balanced with our processes and team capacity. 

2. Strategic Planning and Development

   • Collaborate with Senior Leaders to develop strategies for client retention and growth.

   • Work closely within the Partnerships team to align on strategic objectives and ensure seamless service delivery across functions.

   • Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.

3. Performance Monitoring and Reporting

   • Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.

   • Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.

   • Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.

   • Report to the the Partnerships Director on accounts, Tenders, Bids, client meetings on a regular basis.

   • Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data. 

4. Line Management and Support Coordination

   • Lead, mentor, and manage junior member(s) of the team focused on bid/application writing, tender management, and client-related administration.

   • Support junior member(s) in producing and reviewing high-quality application documents and responses that align with client requirements and enhance our partnership outcomes.

   • Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.

   • Work with other area leaders, to ensure strong delivery of services.

   • Contribute to, and foster strong internal working relationships to successfully delivery against strategy and objectives.. 

5. Bid Management and Process Improvement

   • Oversee the preparation and submission of tenders and bid applications, working closely with junior member(s) to ensure high-quality and timely submissions.

   • Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.

   • Report on bid submission performance, review bidfeedback to continuously improve. 

Essential Skills and Experience:

• Detailed knowledge of the UK education sector. 

• Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.

• Proven track record in client relationship management, with experience in sales or partnership development roles.

• Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.

• Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.

• High level of empathy and commitment to supporting vulnerable and underserved communities.

• Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.

• Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.

• Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.

• Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.

Desirable:

• Exceptional written communication skills, with proven confidence in drafting, editing, and refining persuasive content across a variety of formats.

• Experience in bid and tender writing or grant applications is advantageous, though a background in producing compelling written materials for diverse purposes is equally valued.

General
The job is subject to having the right to work in the UK, two professional references and a basic DBS check.

Why Equal Education?

• Competitive salary

• Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.

• Flexible, hybrid work environment with regular opportunities for in-person client engagement.

• Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK.

• Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.

At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.

Being you at Equal Education 

Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. 

Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic. 

Next steps

If you feel inspired and you think you have the right motivation and experience for the role, we would love to receive your application.

Applications will be reviewed as they are received and interviews will be arranged accordingly. We reserve the right to close this application early, for example if we receive an unprecedented number of applications, so please apply promptly to ensure you are considered for this role.

Director UK Resilience

 Location: UK Wide, Flexible (Hybrid)

Salary: £83,116 - £116,838 per annum, dependent on experience 
Hours: 35 per week
Contract: Permanent

Are you ready to lead the British Red Cross’s crisis resilience across the UK - helping to prevent suffering, save lives and uphold dignity when it matters most?

This is a rarely advertised, high‑impact leadership opportunity to play a defining role in how the British Red Cross delivers its humanitarian mission across the UK. As Director of UK Resilience, you will lead at the moments when people are most vulnerable - shaping how communities prepare for crises, respond in emergencies, and recover with strength and dignity.

 You will set the strategic direction for a coordinated, UK‑wide approach to emergency response, recovery, preparedness and community education, working in close partnership with government, emergency services, local authorities and the voluntary sector. Your leadership will ensure the British Red Cross is ready to act swiftly and effectively in an increasingly complex and unpredictable crisis landscape.

 Embedded within UK Operations, you will provide national strategic leadership at scale, enabling the organisation to mobilise staff, volunteers and partners rapidly and with confidence. Operating within a complex matrix environment, you will bring together multidisciplinary teams and senior leaders, harnessing the depth of expertise across our workforce and volunteer network to deliver trusted, well‑coordinated humanitarian responses.

 With the reach, credibility and experience of the Red Cross Movement behind you, you will help deliver large‑scale, integrated responses alongside statutory responders - meeting immediate humanitarian need while strengthening long‑term community resilience. Representing the organisation nationally, you will build influential partnerships, support delivery of our 2030 Strategy, and help ensure our crisis response continues to evolve in line with our Fundamental Principles.

 At the heart of this role is a deep commitment to humanity. If you are motivated by purpose, ready to lead at national level, and driven to make a tangible difference in people’s lives when they need it most, this is your opportunity to help lead the Red Cross mission in the UK.

What will a day in the life of a UK Director of UK Resilience involve?

• Providing overall national strategic leadership for the British Red Cross’s UK resilience mission, shaping how we prepare for, respond to and recover from crises across the UK.
• Setting the direction and ensuring delivery of a nationally coherent, evidence‑based UK Resilience offer, aligned to the organisation’s 2030 Strategy and humanitarian mission.
• Leading a large, multidisciplinary directorate across Strategy & Performance, Product, Business Services and Operations, creating clarity of accountability and empowering teams to deliver at scale.
• Acting as the organisation’s professional authority on humanitarian resilience, ensuring British Red Cross expertise informs national policy, standards and practice.
• Building and sustaining strategic partnerships with government (including devolved administrations), statutory responders, civil contingencies partners and the voluntary and community sector.
• Ensuring resilience activity across the UK is effective, consistent, financially sustainable and grounded in operational delivery, with a clear focus on communities most exposed to risk.
• Working closely with operational leaders and volunteer teams to maintain readiness and the ability to scale quickly during crises.

To be a successful UK Director of UK Resilience, what will you need?

• Knowledge of national resilience systems, including preparedness, response and recovery arrangements operating across the UK.
• Senior-level experience of leading or influencing complex, multi-agency and multi-stakeholder environments, with the ability to work effectively across sectors.
• Experience of developing and delivering strategy at national or system level, including translating strategic intent into priorities and outcomes.
• Experience of building and sustaining strategic partnerships with government, emergency responders and voluntary and community sector organisations.
• Experience of operating with senior stakeholders, including producing high-quality strategic documents and Board-level papers.
• Understanding and experience of how risk, vulnerability and impact from crises differ across communities, and how this shapes effective resilience planning and delivery.

We understand that no candidate will meet every requirement. If your experience looks a little different but you feel you can bring value to this role, we would strongly encourage you to apply.

Interested? Apply now!
Please submit your application via the British Red Cross website. You’ll need an up-to-date CV and supporting statement as part of your application.

The closing date for applications is 23.59 on the 5th July 2026.

We’re committed to building a diverse and inclusive organisation and we value different experiences and the perspectives that lived experience brings. We welcome applications from all backgrounds, particularly those underrepresented in leadership.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A wide range of career and learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident & Carer Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed.

Together, we are the world’s emergency responders.