Social welfare jobs

We're looking for a passionate, compassionate and resilient Waking Night Support Worker to join our Mental Health Social Care Service in Richmond.

£23,203.00 per annum, working 30 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

The working pattern for this role is: -
Week 1
M10, TOff, WOff, TOff, F10, S10, S0ff

Week 2
MOff, T10, W10, TOff, FOff, SOff, S10

What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer

What you'll bring:
Essential
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description on our website

Salary: £60,000 (full time equivalent)

Hours: Full or part-time working, we are open to flexible working arrangements and applications from candidates seeking 30+ hours per week. Salary will be calculated on a pro rata basis for part time hours.

Location: The role is home-based, with regular travel across the South East, alongside occasional national travel.

Job Type: 12 months fixed term contract (Subject to the organisation's future strategic priorities and financial position, there may be the opportunity for the role to become permanent)

Chiltern Music Therapy is seeking an Interim Chief Executive Officer for a 12-month appointment to lead an ambitious programme of organisational transformation and sustainable growth. Working closely with our Board and team, you will strengthen our financial sustainability, develop new opportunities for growth and leave the organisation well positioned for its next permanent Chief Executive. 

Hello, we’re Chiltern.

We are a social enterprise providing music therapy, community music services and training across England. Each year, we support more than 2,000 children, young people and adults across health, education, social care and community settings.

For many years, we have been exploring and developing a more self-managing and distributed approach to organisational life — one rooted in trust, autonomy, shared responsibility and reflective practice. This has helped us build a highly engaged and thoughtful team, alongside services that make a meaningful difference in people’s lives.

We are entering an exciting period of change, with a clear ambition to strengthen our commercial sustainability, increase our reach, grow our income and ensure our operating model is fit for the future. This interim appointment is a key part of that journey, bringing focused leadership to help us deliver meaningful organisational change while remaining true to our collaborative culture and values. 

About the role

This is a delivery-focused interim leadership role with a clear mandate to accelerate organisational transformation and sustainable growth over the next 12 months. 

The role combines strategic leadership of the organisation with hands-on responsibility for strengthening financial sustainability, business development, organisational alignment and ensuring the organisation is well positioned for long-term success.

We are looking for a CEO who is excited by creating opportunities. Someone who enjoys building relationships, spotting potential and turning ideas into sustainable partnerships that increase both our impact and our income. A central part of this role is generating new business for Chiltern by developing strategic partnerships, securing larger-scale opportunities and helping us grow in ways that remain true to our values and culture. 

The role requires someone who can comfortably hold both the bigger picture and the operational reality — someone who enjoys being connected to the organisation, understanding how things are working in practice and helping create the conditions for people and services to thrive.

We are looking for a leader who is relational, commercially aware and emotionally intelligent; someone who can navigate complexity with clarity and steadiness, and who is comfortable working within a collaborative and distributed leadership culture rather than a traditional hierarchy.

Who we are looking for

We are looking for someone who can operate effectively in a self-organising, values-led, evolving system.

We are interested in hearing from people with senior leadership experience within complex, people-focused organisations.

You may come from health, education, social care, the charity sector, social enterprise, or another relevant service environment. What matters most is your ability to step into organisations during periods of change and quickly build trust, momentum, and clarity.

The successful candidate will leave a lasting legacy by strengthening the organisation's sustainability, capability, and readiness for its next phase of development. 

You'll work within a collaborative and, values-led organisation, but you'll also be expected to provide clear direction, make confident decisions, prioritise effectively, and deliver measurable progress over a 12-month period. 

You will likely bring:

• Experience leading organisational transformation or significant change

• A track record of driving sustainable growth and income generation

• Strong commercial and financial leadership

• Ability to quickly build credibility with Boards, staff and external partners

• Experience delivering measurable organisational improvement

• Excellent relationship-building and influencing skills

• Confidence making decisions in complex environments

Experience of self-managing, employee-owned or distributed leadership environments would be welcomed, although this is not essential.

We’ve outlined the essential and desirable experience, knowledge and attributes for this role in the full candidate pack.

We know that strong candidates do not always meet every requirement. If this role resonates with you, we would encourage you to consider applying.

Recruitment process

We aim to make our recruitment process thoughtful, proportionate and human. You will be asked to complete an application form, answering some questions to demonstrate your skills and how you meet the requirements of the role.

Shortlisted candidates will be invited to an interview/ strategic leadership conversation with Board members and will be asked to deliver a presentation.

The application deadline is Sunday 26th July at midnight, with interviews/strategic leadership conversations taking place at Irwin Mitchell, London, EC4Y 0AY on Wednesday 12th August.

A full candidate pack is available here, including further information about the role and our organisational approach. 

How to apply

Please complete the application form on our website and email a summary of your relevant experience (maximum 2 pages, traditional CV optional).

Get in touch

If you have any questions about the role, would like to discuss accessibility or reasonable adjustments, please contact us.

We're looking for a passionate, organised and resilient Deputy Manager to join our Learning Disabilities Social Care Service in Hertfordshire.

£36,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

This job description outlines the key responsibilities and expectations of the role. It is subject to change and may be amended as business needs evolve.

What you'll do:
* Support the Area Service Manager to drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Support the Area Service Manager, using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate the team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Supporting Area Service Manager in maintaining quarterly staff succession plans

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement and inclusion
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:
Essential
* Educated to degree level or equivalent
* Holds relevant CMI/NVQ Level 4 or other business/management qualification
* Sound understanding of Positive Behaviour Support framework
* 2 years of experience with profound autism or complex learning disability
Desirable
* Any other relevant professional memberships and/or specialist qualifications
* Clinical background or relevant experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

We're looking for a passionate, compassionate and resilient Support Worker to join our Mental Health Social Care Service in Tower Hamlets.

£30,784.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Tabard Court is a mental health supported accommodation service for individuals with significant
offending histories and complex mental health needs.

The working pattern for this role is: -

Week 1: M8 T0 W8 T8 F8 S0 S0
Week 2: M8 T8 W8 T0 F8 S8 S8
Week 3: M0 T8 W8 T0 F0 S8 S8
Week 4: M8 T8 W8 T0 F8 S8 S8

What you'll do:
1. Keyworking, Support Planning & Recovery
? Hold a keyworking responsibility for at least one customer, meeting them at least weekly for
structured keywork sessions focused on support needs, wellbeing, mental health, daily living
skills, risk and recovery goals.
? Record keywork sessions fully on our systems and share relevant updates with the team so
that concerns, progress and agreed actions are clearly understood.
? Take the lead on your assigned customer's day-to-day support needs, including paperwork,
applications, appointments, meetings and practical support, while ensuring the customer has
an active role in how they are supported.
? Contribute to support plans, risk management plans and crisis plans for your assigned
customer, ensuring these are meaningful, up to date, co-produced where possible and linked
to clear achievable outcomes.
? Ensure your assigned customer's paperwork is completed accurately and within required
timescales, recorded on relevant systems and signed by the customer and management
where required.
? Where you will be away from work when customer paperwork or key tasks are due, provide
a clear handover and agree who will take responsibility in your absence.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
Experience & Knowledge
? NVQ Level 2/3 or equivalent, or relevant experience in mental health, social care, housing,
criminal justice or another support setting.
? Experience of working with people with significant mental health needs, offending histories,
complex needs, homelessness, substance use or trauma is desirable.
? Understanding of recovery-oriented practice and trauma-informed approaches, or a willingness
to develop this knowledge through supervision and training.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

We have an exciting opportunity for a part-time Adult Caseworker to join the team in Wiltshire, working 30 hours a week. This role involves working from home as well as various locations throughout Swindon and rural Wiltshire.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role

This role is worked over 4 days per week, Monday to Friday, typically between 9:00am and 5:00pm. You will also be required to work at least two late shifts per month 1pm to 7pm to support service needs. Flexibility around how these hours are worked can be explored further at interview; however, availability to work on Fridays is essential.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

The regular travel required for this role includes:

• Attending a full day weekly team co-working session in Swindon or another Wiltshire location.
• Travel across Wiltshire for community outreach, hot-desking, and face-to-face client work.
• Regular travel to support clients and service delivery needs, throughout Salisbury, Warminster, Chippenham, and Swindon, with other locations as required.

Travel expenses from home will be reimbursed.

As an adult caseworker you will:

• Ensure the delivery of excellent services to victims of crime through the direct provision of information and practical and emotional help from the point of crime, and onwards throughout the criminal justice process, where appropriate
• Ensure that the overall aim of helping people cope and recover from the effects of crime is achieved
• Act as a single point of contact, to undertake effective need and risk assessments of victims and their circumstances
• Coordinate the overall delivery of the cope and recovery plan and recovery journey, working closely with other service providers to meet the needs of victims to enable them to cope and recover from the impact of crime

You will need

• Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting
• Experience of working with vulnerable adults and/or families
• Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity
• Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner
• Ability to needs assess, risk assess and empathise with the victim

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Change Lives. Fight Harm. Join Our Team.

Are you ready to tackle one of today's most hidden public health crises?

The South East Gambling Harms Partnership—a strategic collaboration across eight regional Citizens Advice offices (East Berkshire, West Berkshire, Reading, Wokingham and Basingstoke, Rushmore, Tadley and Hart)—has secured dedicated funding through the Office for Health Improvement and Disparities (OHID). We are launching a pioneering initiative across Berkshire and North Hampshire to identify, prevent, and reduce the devastating impacts of gambling harms.

We are recruiting for 8 roles to build this brand-new, regional project team. Roles based in Berkshire will be employed by Citizens Advice Wokingham and roles based in North Hampshire will be employed by Citizens Advice Hart :

Prevention Outreach Worker (5 x FTE)

● Salary: £28,392 – £31,000 pro rata

● The Role: The frontline face of the project. You will smash cultural taboos and run early intervention workshops for four high-risk groups: Youth, Ethnic Minorities, Veterans, and Affected Others. (3 covering Berkshire, 2 covering North Hampshire).

Applications open: Thursday 2nd July  - Close: Thursday 30th July

Core Details

● Hours: 37.5 hours per week

● Contract: Fixed term until 31st March 2028 (Flexible working available)

● Location: Hybrid working with regular regional travel across Berkshire and North Hampshire.

Why Join Us?

You will sit at the intersection of Public Health and Economic Resilience. At Citizens Advice, our people are at the heart of everything we do. We offer an inclusive, learning-focused culture that deeply values a healthy work-life balance. We highly value diversity and actively encourage applications from individuals with lived experience of the issues we address.

Ready to Apply?

Please download the full application pack for your chosen role via the Citizens Advice Wokingham Website or apply directly through the Charity Jobs portal.

Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Medway Magistrates Court. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role to provide maternity cover for up to 9 months working 30 hours per week and is based at Medway Magistrates Court .

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

Specialist Support Worker

We're looking for a passionate, compassionate and resilient Specialist Support Worker to join our Mental Health Social Care Service in Tower Hamlets

£31,593.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Tabard Court is a mental health supported accommodation for individual with significant offending histories and complex mental health needs.

What you'll do:
1. Keyworking, Support Planning & Recovery
? Hold a keyworking caseload (typically 4-6 customers), meeting each customer regularly for structured keywork sessions focused on mental health, risk, daily living skills and recovery goals.
? Complete and regularly review support plans, risk management plans and crisis plans with customers and the wider team, ensuring they are meaningful, co-produced and linked to clear, achievable outcomes.

2. Risk Management & Safeguarding
? Undertake initial and ongoing assessments of risk and need, including dynamic risk indicators
(e.g. changes in behaviour, non-engagement, relapse indicators), and escalate concerns promptly.

3. Day-to-day Support & Service delivery
? Provide practical support with daily living skills (e.g. budgeting, shopping, appointments, selfcare, routines) to enable customers to build independence and sustain their accommodation.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
Experience & Knowledge
? NVQ Level 2/3 or equivalent
? Experience of working with people with significant mental health needs, ideally in forensic or criminal justice settings (secure services, probation, prison, step-down or similar).
? Understanding of recovery-oriented practice and trauma-informed approaches in mental health.
? Awareness of risk assessment and risk management processes in forensic mental health (e.g. working with index offences, relapse indicators, safeguarding, conditions of discharge or licence).
? Experience of keyworking or case management, including multi-agency liaison and report writing.
? Comfortable working in a structured environment with policies, procedures and clear documentation standards, while remaining flexible and responsive to individual need.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

We are recruiting for a Temporary Retention Manager for a social welfare charity.You will follow the standard journeys process, looking to build journeys with the Senior Growth Manager and agency to engage their audience with the right products at the right time.

Hybrid Working min 2 days in their London office

The Role:

Work with and support the Senior Retention Manager in the creation of the Retention communication strategy and communication plan.
Follow and support directorate-wide new processes and ways of working within your area
Understand and ensure your projects and work is following the prioritisation of Fundraising's key objectives.
Keep up to date with the wider issues in mass fundraising remaining appraised of sector trends and evolving practice.
Deliver supporter focused Retention journeys and campaigns, as instructed by the Senior Retention Manager, helping to make sure these integrate with wider work, have consistent messages to the messaging matrix, and test and learn to evolve to high performing fundraising campaigns.
Plan your campaigns and activity effectively supporting the Retention Officers in this area. Ensure that your plans are clearly communicated across fundraising and to other key stakeholders as needed to make sure they are aware of and signed up to interdependence's and delivery dates.
With the support of your manager, drive your own personal development to perform, develop, learn and grow.
With the other manager and officers, deliver the agreed suite of journeys and campaigns aiming at targets and campaign objectives as agreed and defined by your Senior Manager
Ensure all journeys and campaigns are effectively planned following campaign management processes with agreed timelines, sign off, data selection, response handling and all other standard agreed processes.

The Candidate:

Demonstrable experience of delivering effective supporter journeys and campaigns within a mass fundraising or marketing environment.
Experience working in a large, complex organisation with multimillion pound income and expenditure budgets.
Proven experience managing multiple pieces of work concurrently in a fast-paced environment.
Proven experience working with stakeholders at all levels, to ensure your projects achieve desired outcomes.
Proven experience of project managing mass communication campaigns and best practice working with agencies.


IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

22.5 hours per week / £28,330 per annum, pro rata / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Our 16+ Older Looked After Young People (OLYP), Care Leavers and Unaccompanied Asylum-Seeking Children (UASC) services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and support residents into independent accommodation. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building.

We are looking for a Supported Housing Support Worker to join our Ewhurst Road, Crawley team, who will hold a caseload of residents and meet with them weekly to build a support plan. 

Main areas of responsibilities are:

Housing:

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team

Coaching and Engagement:

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)

General:

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. 

If you are enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge:

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists

Skills and Abilities: 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
• Ability to work autonomously, and use own initiative, as well as being part of a team
• Clear verbal and written communication skills, good IT, and keyboard skills
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately

CLOSING DATE: Sunday 9 August 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

Job Title:

Victim Support Casework Team Lead 

Salary:

Actual salary is £27,200 per year (FTE £34,000). 

Contract/Hours:

Permanent. 4 days per week / 0.8 FTE. The normal working week is 30 hours.

Annual Leave:

FTE annual leave entitlement is 23 days pro rata plus public and bank holidays. 

Location:

NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs. Staff work on a hybrid basis, with the balance of home and location-based working depending on business needs. This role is primarily remote, with occasional travel possible for meetings, events, and outreach. If you are based in one of our hubs, Glasgow, Manchester or London then this is desirable.

About NUM:

National Ugly Mugs (NUM) is a UK-wide charity which delivers a holistic safety, wellbeing and economic support model for sex workers, combining digital harm prevention, specialist casework, mental health support and pathways to economic stability. Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. We run a wellbeing drop-in service in Glasgow and other in-person services and events in Manchester and London. We have developed Vocational Support Services for those exploring careers both in and outside of sex industries and we run a Racial Justice project and Youth Justice project that makes visible the lived experiences of harm among racialised and young (18-25) sex workers towards systems change. 

NUM values those with lived experience in sex industries and work with them to shape services and responses, conduct research, develop education packages, and participate in policy advocacy to change the conditions that lead to survival sex work, gain rights and recognition, and improve the safety of UK-based sex workers. 

Background and Responsibilities:

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a Casework Team Lead to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Team Lead is responsible for maintaining high standards for all digital, individualised and in-person support provided by the casework team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support casework. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the casework team and ensure that everyone works to their strengths and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Well-being Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day tasks include but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, managing resource and rota’s including leave and absences, delegation of task where appropriate to the casework team.

• Audit overview and quarterly reporting to Operations Manager with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/internal. Analyse statistics and case work trends and discuss any issues or take aways with the Operations Manager to inform Casework Team strategy.

• Communicate and collaborate with other work streams and projects at NUM. Contribute to organisational priorities and support initiatives that strengthen National Ugly Mugs’ overall impact. 

• Lead 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, motivating the team and resolving conflict and managing team dynamics (with support where needed).

• Onboard and train new members of the casework team.

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other people’s workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS (Oasis), google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Experience of dealing with internal and external complaints and having difficult conversations.

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable:

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

• Ability in languages other than English is beneficial but not required. 

If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ we would love for you to hear from you!

HOW TO APPLY:

Applications close on 13th August 2026 at 11:30pm BST. We encourage applicants to apply before the deadline as interviews may be held on a rolling basis. You can apply via Charity Jobs or by emailing admin[at]nationaluglymugs[dot]org with your name and ‘Victim Support Casework Team Lead’ in the subject line. 

Please include a CV (max 3 pages) and a cover letter (max 2 pages) describing your suitability for the role. The cover letter should address the points in the ‘Personal Specification’ section of this posting. 

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Interviews are planned to take place remotely on week starting August 17th. We will let you know by August 18th if you have been selected for an interview. Please note that due to the high number of applications expected for this role if you do not hear back from NUM by the August 18th unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.

OASIS PARENT AND CARER SUPPORT WORKER

HOURS: Full time, 40 hours per week (flexible hours), inclusive of breaks

Unsocial Working: Regular evening work will be expected, with occasional weekend hours. 

CONTRACT: Fixed Term until June 2027

SALARY:  £28,088 per annum (Grade E)

LOCATION: Greater Manchester

In April 2021 we launched the GM Navigators project to support young people impacted by youth violence.  In response to feedback from parents and carers, the PACS project was set up in 2023 to assist Parents and Carers identifying their child as ‘at risk’. Since this the service has gone from strength to strength with Parents and Carers engaging from all 10 GM boroughs.  We have securing funding to continue this project until 2027 with potential for further extensions.

Oasis is recruiting a PAC Support Worker to be part of the PAC Project.   

As a PAC Support Worker you will;

· Support parent and carers that identify their child is “at risk” offering them advice and guidance, practical support and linking them in with services/groups that will provide them with a sustainable support network.

· Help parents and carers to develop projects to raise awareness of the issues they are facing, offering peer support and influence policy and system change. 

· Be trained in Non-Violent Resistance (NVR) and other parenting approaches to support parents and carers to respond to their children’s needs, de-escalate situations and maintain good relationships within their home.

· Delivering our ‘Encounter’ Parenting Training (based on the principles of NVR) online and in-person to groups of parents and host online and in-person support groups for parents and carers.

· Be integral to the shaping and development of the PAC project utilizing the feedback of those you are working with to ensure the project is impactful and meeting parent’s and carers needs as a priority.

• Empower Parents and Carers that want to set up groups or run campaigns to raise awareness of issues they are facing.  Managing resources to support them to turn their ambitions into reality.

We are passionate that communities should be central to local and national violence reduction strategies.  If you share this passion and want to make a difference come and join our team.

Amongst other requirements, the successful post holder must have:

· A demonstratable relevant experience OR qualification in Youth & Community (JNC) or Social Work (QSW) or SEND

· Proven experience working with young people ‘at risk’.

· Reliability, with a flexible approach to changes and able to work unsocial hours

As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution
• A generous holiday allowance and training opportunities
• A supportive, friendly work environment, with flexible working arrangements

If you want an informal chat about this role, then please get in touch with via the Oasis Charity website.

To apply, please send your CV and a Supporting Statement (no more than two A4 pages).

Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know. 

Completed applications should be returned by 9am Monday 10th  August 2026.

Interviews will take place on week commencing 24th August 2026.

Oasis is a multi-national charity supporting young people and their families. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Children's Home Registered Manager

Location:  Banstead, Sutton, United Kingdom

Contract type: Full time – permanent

Hours: 40 hours, Monday-Friday 9-5 (with flexibility as needed)

Salary: £55,000 - GBP 60,000 - yearly

Company Description

Lighthouse Pedagogy Trust is a charity creating children’s homes where children can thrive. We believe every child deserves the chance to achieve great things and lead fulfilling lives.

Our first home opened in Sutton in February 2022, supporting up to six children aged 11–18 with emotional and behavioural needs. We are currently renovating a second property in Banstead (SM7), a 5-bed children’s home due to open in autumn 2026. Our first children's home is an award-winning building that has set a new standard for UK children's homes.

We are part of the Catch 22 family, who’s work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

What this role offers:

• Opportunity to set up a new home, recruit your team and shape it from the very beginning.
• Backing from an experienced and supportive leadership team and RI
• Starting holiday allowance of 36 days (inclusive of bank holidays),increasing to 38 days at 2 years and 41 days at 5 years
• 4% employer pension contributions and life insurance
• Enhanced maternity, paternity, and adoption pay
• Employee assistance programme, discounted shopping, cycle-to-work scheme and lots more benefits

Why work for LPT?

• We have an annual staff retention rate of 94%. This is significantly above the sector average, reflecting our commitment to employee wellbeing, development and job satisfaction.
• LPT is a charity, so any surplus revenue generated is reinvested into improving experiences and outcomes for children in care
• Our first children’s home has been running for 4 years, and consistently achieving Good Ofsted grading
• We are a values-driven organisation grounded in Social Pedagogy, prioritising relationships, empowerment, and wellbeing
• LPT has partnered with Kingston University to develop a Level 6 Diploma in Residential care, and offers fully funded places on the course for our team 
• We have won several awards for the therapeutically informed and high-quality design of our home, including the Innovation in Care Award at the National Children’s Homes Awards and the Stephen Lawrence Prize

Job Description

As the Registered Manager of our new 5-bed home, you’ll have the unique opportunity to shape it from the very beginning. Opening in Autumn 2026, the home will provide a safe, nurturing environment for children with emotional and behavioural difficulties, helping them thrive.

• Open and lead a brand-new home from the start – Be the driving force behind our new 5-bed home, benefitting from LPT’s established systems and processes while having the freedom to innovate and give your home its own identity.
• Create a nurturing and safe home for children with emotional and behavioural difficulties, helping them thrive.
• Lead with purpose – Recruit, inspire, develop and lead a passionate team, setting high standards and ensuring every child receives exceptional care.
• Champion a holistic approach – Our approach is grounded in evidence and underpinned by Social Pedagogy, a holistic, strengths-based model that prioritises relationships, empowerment, learning, and wellbeing. While you don’t need to be an expert in Social Pedagogy, you must be open to learning and leading with this ethos.
• Drive service development – Trial new ways of working, collaborate with partner agencies, and influence best practice across the residential childcare sector.
• Enjoy strong support – Access guidance from an experienced Quality Assurance Manager, a nearby leadership team, and a deeply committed Responsible Individual.
• Be part of something bigger – Your leadership will be pivotal in shaping best practice, not just within our home, but across the wider sector, helping influence improvements in children’s social care.

Qualifications

The ideal candidate will be:

• Experienced working in a children's residential setting as a Registered Manager, or as a Deputy Manager looking to progress into a Registered Manager role.
• A resilient, hands-on leader with a clear vision for delivering exceptional, relationship-centred care and creating an inclusive, ambitious culture.
• Strong decision-making and risk management skills, with the ability to navigate residential care confidently and drive high-quality performance.
• A passionate advocate for children, experienced in supporting diverse social, emotional, and behavioural needs, and committed to building empowering relationships.
• Knowledgeable in Ofsted regulations, safeguarding, and children’s residential care standards.
• Hold a Level 3 Diploma in Residential Childcare (or equivalent) and either have, or be working towards/committed to achieving the Level 5 Leadership and Management qualification (or equivalent)

Safer Recruitment 

At Lighthouse Pedagogy Trust, we safeguard all children and young people in our care. As part of our recruitment process, we conduct rigorous checks and vetting of all applicants, in line with legal and regulatory requirements and best practices. Everyone who works in our homes will be responsible for safeguarding young people and putting their safety and wellbeing first.

This role is subject to an Enhanced Disclosure and Barring Service (police records) check, including overseas police checks where necessary. 

To Apply

If you feel you are a suitable candidate and would like to work for Catch22, please do not hesitate to apply.

Citizens UK

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting half a million people and winning over £3bn of better wages for people who need it most. 

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies. We are a non-partisan organisation and work with partners across the political spectrum to advance our mission.

Purpose

The Living Wage Foundation is seeking an experienced and driven Senior Media and Communications Manager to join our team for a 12-month contract. This is an exciting opportunity for a highly organised and proactive communications professional with a strong background in media relations, public messaging, and team leadership. The ideal candidate will be experienced and confident in working to tight deadlines, responding to last-minute changes, and prioritising competing demands in a high-profile environment. They will be motivated to amplify the Living Wage Foundation’s mission of tackling low pay and insecure work.

The postholder will lead all media, messaging, and external affairs work, developing and implementing a proactive media strategy that supports our mission and key campaigns, such as Living Wage Week and the annual Rates announcement. As a skilled media professional, you will oversee all communications outputs, ensuring consistency and strategic alignment, while delivering media training and refining key messaging to maximise reach and impact. 

In this role, you will be instrumental in advancing our political engagement efforts, building cross-party support and working with political leaders, mayoral teams, and other key stakeholders to promote our initiatives. You’ll manage two direct reports (Events Manager and Media Manager) who each hold line management responsibilities, and you will play a critical role within our Senior Management Team, collaborating closely with the Head of Communications to shape the overall direction of our communications work. This role will work closely with Citizens UK colleagues, including the Citizens UK communications team on cross-organisational priorities.  You will report to the Head of Communications.

As a senior leader, you will be responsible for managing and allocating part of the communications team budget, expanding team capacity, and driving the team’s effectiveness. In collaboration with other senior managers, you will help foster a culture that values creativity, innovation, and strategic impact.

Main Responsibilities

Contribute to CUK mission and its strategic objectives:

• Provide strategic oversight of the organisation’s media strategy, ensuring it aligns with broader organisational, communications, and campaign goals, and establish clear processes for evaluating its success.

• Work alongside other Senior Managers across Citizens UK on cross-organisational activity including through the Senior Management Group

• Support the Living Wage Foundation’s Political Engagement Strategy by building and sustaining cross-party support for the organisation’s mission and objectives.

Situational awareness and research:

• Lead regular updates on key audiences, tracking positions on issues of interest and ensuring the team is fully informed.

• Guide the team in proactive media monitoring, enabling timely responses to significant developments.

• Collaborate with the Senior Research Manager to conduct and commission impactful research, driving media campaigns that effectively reach and engage target audiences.

Strategy development:

• Work alongside other Senior Managers in the Communications Team to shape and guide the overall communications strategy.

Lead on all media and messaging outputs, including developing high-quality materials, coordinating media events, and delivering media training.

Reputational & risk management:

• Develop and manage the organisation’s risk register, offering strategic oversight and serving as a primary contact for crisis communications.

• Manage and respond to reactive media enquiries promptly, ensuring alignment with the organisation’s values and objectives.

• Draft key messages and FAQs for media interviews and public responses, and advise senior leadership on sensitive media or reputational issues.

• Represent the Living Wage Foundation effectively in senior stakeholder interactions and participate in out-of-hours press duties when needed.

Materials development and dissemination:

• Oversee the Media Team in producing engaging press releases, blogs, opinion pieces, and media briefings to elevate the Living Wage Foundation’s profile and the voices of workers and employers within the Living Wage movement.

• Ensure media outputs and communications reflect the organisation’s values and uphold a consistent voice.

• Create and refine key messaging for public communications, including FAQs and response guides.

Social media and website

• Ensure consistency in messaging and alignment across all media and digital platforms in collaboration with the wider communications team.

External relationships (including media and press)

• Lead employer case study development, identifying and preparing Living Wage employers to speak to media and champion a real Living Wage.

• Drive stakeholder engagement efforts, cultivating valuable relationships with Living Wage employers, campaign partners, and media contacts.

• Build and maintain relationships with journalists across print, digital, and broadcast media to secure quality coverage.

• Collaborate with the Public Engagement Team to draft emails, speeches, speaker notes, briefings, and press notices for political engagements.

• Strengthen and maintain broad cross-party support for the Living Wage agenda.

Campaign & events management

• Provide a link between Events team and Senior Leadership Team to ensure efficient decision-making around key events.

• Lead on media and messaging elements of agreed comms-led campaigns.

Internal comms & knowledge management

• Oversee the development and maintenance of a comprehensive press database, mapping key media contacts and publications in line with the Living Wage Foundation’s objectives.

Internal relationships

• Work closely with the Senior Digital and Communications Manager to guide and oversee team initiatives.

• Provide line management and development support to the Media Manager and Events Manager.

Learning, expertise & DEI

• Lead media training sessions for LWF staff and Living Wage employers, enhancing their confidence and effectiveness in media engagements.

• Work collaboratively with colleagues across the LWF and Citizens UK, including communications and DEI teams, to develop and implement ethical storytelling practices, ensuring lived experience is represented responsibly, inclusively, and in line with organisational guidance.

• Contribute to a positive and inclusive team culture.

• Ensure accessibility is embedded across communications and events, working with relevant teams to implement best practice and organisational guidance.

Person Specification

(D) Desirable, (E) Essential

Experience

· Proven experience and a strong understanding of the UK media landscape, with experience building relationships with journalists and securing high-quality media coverage. (E)

· Experience in line managing and leading a team. (E)

· Demonstrated experience in managing sensitive reputational issues, including risk assessment and crisis communications. (E)

· Skilled in leveraging real-life stories and case studies to drive engagement, including experience in leading media training for spokespeople. (E)

· Strong track record in designing and executing high-impact communications strategies that achieve measurable results. (E)

· Experience of working collaboratively across teams and influencing senior stakeholders to achieve shared objectives. (E)

· Experience of working with a range of voices and perspectives, including community, worker or lived experience storytelling. (D)

Key skills and knowledge

• Outstanding written and verbal communication skills, with the ability to produce and edit clear, engaging content suitable for media, digital and public audiences. (E)

• Competence in using social media platforms to engage audiences effectively, understanding their role in broader media strategies. (D)

• Proficiency in evaluating campaigns and media outputs, with the ability to derive insights that inform future strategies. (E)

• Strong interpersonal skills for building effective relationships with colleagues and external stakeholders, including political audiences. (E)

• Solid understanding of the political landscape and public affairs, with experience engaging cross-party stakeholders (E).

Personal qualities & values

• An enthusiasm for media and communications, coupled with a strong commitment to the mission of the Living Wage Foundation. (E)

• Ability to lead, support and develop high-performing teams, fostering a collaborative and inclusive working environment. (E)

• Commitment to equality, diversity and inclusion, with an understanding of how to communicate responsibly and ethically about lived experience. (E)

About the application process

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

Interviews will be held 17th and 18th August.