Support manager jobs

Prospectus is excited to be partnering with our client to recruit their new Senior Philanthropy Manager. The organisation is the only Jewish Community Centre of its kind in the UK, serving as a dynamic, cross-communal hub for Jewish arts, culture, education and social action. Their purpose-built venue in North London opened in 2013 and plays host to over 150 events and activities every week.  

The Senior Philanthropy Manager will be responsible for developing and implementing a strategy for maximising giving at the £10,000-£50,000, spanning new, lapsed and active donors. The Senior Manager will build effective, lasting individual relationships with supporters and will facilitate their engagement with the organisation’s events, programmes and leadership.

The selected candidate will have extensive experience of personally cultivating, soliciting and closing gifts at the five and six figure level. You will ideally have a proven ability to making the ask and engage confidently and effectively with a range of audiences. You will have personal experience of managing relationships with individuals, and will have a track record of meeting and exceeding fundraising targets.  

If you have any disability and would like assistance with completing an application then please contact Ryan Burdock at Prospectus. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.     

At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to speaking with you soon. 

JOB PURPOSE 

The Resettlement Coordinator supports the Resettlement & Housing Needs Service Manager with both the development and the day to day running of the Resettlement Team, the core team within The Passage Resource Centre. The Resettlement Coordinator line manages a team of Resettlement Workers, who are responsible for the initial assessment of service users. The Resettlement Coordinator will lead the team in providing advice and housing-related support to clients with a wide range of needs to enable them to sustain their tenancies, improve their quality of life and increase self-reliance. 

They are responsible for:

Managing and coordinating the work of the team in providing support and resettlement of service users, ensuring:

• Service users have a safe and welcoming place to access and work towards positive change.

• That the team are offering practical and personal support in a way that is approachable, engaging, flexible and caring.

• That the team are supporting service users to make the most of their strengths and to make progress to achieving their hopes and ambitions.

• That service users have opportunities to contribute and be involved through co-production, working with the Experts by Experience Facilitator to identify new ways of involving service user voices in the development and delivery of front-line services

• Ensuring the service meets best practice requirements.

• Managing, leading, motivating and developing the staff team.

• Supporting the Service Manager to maintain and build on the network of relationships with other statutory and voluntary agencies, and the local community.

• Continual service development & improvement, establishing referral pathways and building new partnerships to support positive resettlement for service users.

• Overseeing the No Night Out project, ensuring cases are progressing and assisting to produce high quality reports and evidenced based impact analysis.

• Reviewing and developing working practices to ensure they are in line with The Passage policies and procedures, and that the best possible service is provided to all service users. 

MAIN TASKS 

Care and Support of Service Users

• Ensuring that all service users receive high-quality Triage Assessments and Needs Assessments, support, care and advice that is focused on their strengths and goals, and delivered in a way that suits them and within a framework of active engagement, positive risk taking and person-centred planning. 

• Ensuring that effective and reliable assessments are carried out and that person centred Resettlement Plans and Safety Plans are created and updated for all service users through a lead case worker system.

• Ensuring that the service users' rights to privacy, dignity and self-determination are promoted, and that their rights as citizens are upheld. 

• Ensuring as far as possible that service users are involved in the management of the service and that regular service user consultation occurs. 

• Enabling the service users to participate in, and have access to, available resources in The Passage and the wider community by promoting worthwhile activity and referring internally and externally to appropriate agencies. 

To Lead and Manage a Team

• Providing leadership and day to day management & supervision of a team of Resettlement Workers

• Management of Resettlement Team staff rota.

• Taking the lead in recruitment and selection of new staff and volunteers to the team.

• Developing performance targets and quality control measures for the work of the team, and monitoring team members’ work to ensure that these are met and are aligned with The Passage Values.

• Supporting staff by setting clear objectives and holding individual supervisions and case reviews regularly.

• Ensuring good communication between staff by holding team meetings regularly, and additional briefings as necessary.

• Inducting new staff and planning the continuing development of existing staff on the basis of an annual appraisal.

• Managing the rota and workload of the team to ensure that adequate cover is provided at all times.

• Ensuring the health and safety of team members. 

• Defining (and reviewing from time to time) the roles of staff to ensure these support the function’s aims and objectives.

• Operating The Passage’s disciplinary and grievance procedures where necessary.

Resource Centre Management

Working closely with the Operations Coordinator to ensure the provision of high-quality service delivery within the Passage Resource Centre through:

• Assisting with incident management and follow up to instances of anti-social behaviour, or other breaches of the Service User Agreement.

• Assisting with Duty Manager shift cover within the Resource Centre as needed to ensure service continuity. 

• Prompt follow up of maintenance issues.

• Liaison with the Facilities Team to ensure provision of quality and seamless service management.

• Processing and responding promptly and objectively to complaints from service users and other agencies as required.

• Ensuring property related risk management and assessment procedures are followed by all team members.

Networking, Liaison and Resource-building

• To be responsible for good and effective liaison with outside agencies including the police, social services and other statutory and voluntary agencies and delegating this work where appropriate.

• To identify volunteering opportunities, for both corporate partners and individuals, to add value to the work of the team and ensure volunteering policies and procedures are put into place and monitored

• To work collaboratively with the Service Manager to attend external meetings, manage internal and external communication effectively, encourage and seek opportunities to maintain partnerships across the sector.

Information Management

• Ensuring the team is recording and updating. To ensure the Resettlement Team are keeping accurate record keeping, while maintaining timely record keeping using internal database as well as client files and ensuring all record keeping is kept securely in line with General Data Protection Regulations (GDPR).

• Ensuring that The Passage’s policies and procedures in relation to information management, monitoring and reporting are fully implemented, in an accurate and timely way, ensuring that all staff members are clear about their responsibilities.

• Ensuring the collation and submission of accurate and timely monitoring information for external bodies as required.

• Participating in the production of promotional information in relation to The Passage’s services.

• Regularly reviewing and analysing data from In-Form to identify gaps in delivery, monitor caseloads, identify trends and to plan service delivery. 

• Work closely with the Service Manager to produce high quality and engaging reports for our funders (both voluntary and statutory) and supporters that demonstrates both hard and soft outcomes that our services achieve. 

Finance

• To liaise with the Finance team in the preparation of project budgets.

• To monitor the service’s income and expenditure in line with the budget. 

• To monitor and authorise staff-related and office expenditure in line with the organisational and service budget and in line with financial regulations. 

GENERAL RESPONSIBILITIES 

• To keep abreast of current housing legislation, welfare benefit legislation and other matters relevant to successful support and resettlement of clients.

• To adhere to The Passage’s Policies and Procedures at all times.

• To provide or arrange cover for other members of the team and division as necessary.

• Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement, training, and development.

• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.

• Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff

• Attend and participate in internal & external divisional and team meetings and other forums as required.

• To contribute to the effective implementation of The Passage’s Equity, Diversity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults.

• In conjunction with other managers and the Head of Community Services, to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.

• To always undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values, and ethos of The Passage.

• Undertake any other duties that may be required which are commensurate with the role or organisational requirements.

This job description covers the current range of duties and will be reviewed from time to time. It is The Passage’s aim to reach agreement on changes, but if agreement is not possible, The Passage reserves the right to change this job description. 

The Talent Set are partnering with a leading national health charity to recruit a Senior Individual Giving Manager to drive their next phase of growth across individual giving, regular giving and appeals. This is a key role within an ambitious, high-growth fundraising team, with real scope to shape strategy, test new approaches and deliver sustainable income growth.

The role

The Senior Individual Giving Manager will lead the development and delivery of a comprehensive individual giving programme, balancing strategic oversight with hands-on campaign delivery. They will play a central role in growing income, deepening supporter relationships and ensuring an excellent supporter experience across the programme.

This role will manage and develop a small team, working collaboratively across fundraising, data and communications to maximise impact.

What you’ll do

• Lead the strategy and delivery of individual giving and regular giving programmes, with a focus on recruiting new regular givers.
• Drive income growth through insight-led, multi-channel campaigns, leading on supporter acquisition, retention and reactivation activity.
• Own budgets, forecasts and KPIs, ensuring strong performance and ROI
• Develop compelling supporter journeys and stewardship approaches
• Manage agencies and suppliers to deliver high-quality campaigns
• Line manage and develop team members, creating a positive, high-performing culture
• Use data and insight to test, learn and continuously improve performance

About you

• Significant experience delivering successful individual giving strategies, with a particular track record of growing regular giving programmes.
• Strong track record of income growth and campaign optimisation
• Experience managing budgets, forecasts and performance reporting
• Confident leader with experience managing and developing others
• Highly organised, strategic and comfortable juggling multiple priorities
• Collaborative and proactive, with excellent stakeholder management skills
• Motivated by the opportunity to make a real difference through health-focused fundraising

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Fundraising Officer (Part-time)

Prostate Scotland
Edinburgh (hybrid working)
28 hours per week

About us

Prostate Scotland is the leading charity dedicated to prostate cancer and prostate disease in Scotland. We work to ensure that every man affected by prostate cancer and disease has access to trusted information, support and guidance when they need it most.
We are a small, committed organisation with big ambitions. As we begin delivering our new five-year strategy, this is an exciting time to join our team and help us increase our impact for men and their families across Scotland.

About the role

Our supporters are central to everything we do. Many choose to fundraise for Prostate Scotland because they, or someone close to them, has been affected by prostate cancer or disease.
As Fundraising Officer, you will play a key role in supporting individuals and communities to raise vital funds. You will provide warm, practical and responsive support throughout their fundraising journey — from helping them set up online fundraising pages, to answering questions, sharing their stories and celebrating their achievements. You will help build meaningful relationships with supporters, ensuring they feel valued, listened to and inspired to continue supporting our work.

What you’ll be doing

• Supporting individual and community fundraisers throughout their journey
• Building and managing positive relationships with supporters and partners
• Contributing to fundraising plans and income growth
• Supporting the implementation and ongoing use of our new CRM system
• Maintaining accurate supporter records and reporting
• Championing supporter activity and recognising fundraising achievements

Who we’re looking for

• You are someone who enjoys working with people and building relationships. You are organised, proactive and comfortable juggling different priorities. You may already have experience in fundraising, supporter care or customer-focused roles, or you may be looking to take your next step into the charity sector.
• Most importantly, you share our commitment to improving outcomes for men affected by prostate cancer and disease.

Why work for Prostate Scotland?

You’ll be joining a supportive, friendly team where your work will make a real difference. We value collaboration, compassion and continuous improvement, and we are committed to creating an inclusive and positive working environment.

Key details

• Contract: 12 months (with expectation to extend, subject to funding)
• Hours: 28 hours per week
• Salary: £30,000 per annum (pro rata)
• Location: Edinburgh (hybrid working)

How to apply

• To apply, please complete our application form on the Prostate Scotland website or through this platform.
• Closing date: 22 February 2026
• Interviews: 27 February 2026

Employee benefits

Join a charity that puts its people first! We offer a generous annual leave allowance of 35 days (pro-rata for part-year starters), a pension scheme, funded learning, flexible home-based working, and an inclusive, mission-driven culture – all designed to help you thrive while making a real difference in Scotland.

Additional information

Downloads available:

• Job Description
• Application Form
• Equal Opportunities Monitoring Form
• Equality Policy
• Completion of the Equal Opportunities Monitoring Form is optional and will not affect the selection process.

Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.

We are looking for a resilient and dedicated person to join our Avon & Somerset team as Early Interventions Officers, working within the VS team as part of the Avon & Somerset Victim Service partnership.

The service provides support across the whole geography of Avon & Somerset. This role involves making initial contact with victims of crime and Anti-Social Behaviour and providing initial support in a dynamic and ever-changing environment. The role is full-time and based at out office in Bristol office.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression

About the Role:

You will provide high quality support to all victims and witnesses of crime and Anti-Social Behaviour, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also provide cover for the local VS Helpline.

Key Responsibilities:

• Act as the first point of contact for service users referred in to the service, completing comprehensive impact and risks assessments using agreed processes and a tailoring the response to each individual's needs.
• Manage a caseload of service users who require more immediate and short term interventions, referring on those with more long term needs either internally or externally.
• Develop support plans where appropriate.
• Maintain accurate and confidential case management records and contribute to monitoring information for the service and provide accurate and timely performance information for internal and external use.
• Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues.
• Ensure that everyone is aware of their rights under the Victim's Code of Practice and the Witness Charter..
• Comply and keep up to date with all relevant legislation, policies and procedures, including data protection legislation, confidentiality.
• Work as part of a team to ensure that all outcomes and Key Performance Measures are met relevant to the local contract.

Ideally you will have:

• Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting
• Experience of working in an outcomes focused service
• Knowledge of the criminal justice system and the impact of crime
• Knowledge and understanding of Domestic Abuse processes and services
• Experience of engaging with vulnerable victims of crime who may have complex needs

You will need:

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations.
• The ability to undertake impact & risk assessments.
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

L&W is growing our research team and looking for a Head of Research to lead innovative, impactful research and evaluation projects across our focus areas of employment and skills.

This role will expand our capacity to win and deliver evaluation and qualitative research, while strengthening our methodological capability. We’re open-minded about what that means—but we want people who can go beyond standard process evaluations and basic qualitative approaches. You might have experience mapping and evaluating complex system-level change, applying realist evaluation methods, or developing co-design and participatory research projects. You will have have applied these while working alongside the practitioners and policymakers who need these insights to make decisions.

You will join a team that is enthusiastic about learning and improving, and a peer group of experienced qualitative and quantitative research leaders who you will work alongside.

If you have research consultancy experience and want to join a purpose-driven organisation that delivers real impact locally and nationally, we’d love to hear from you. But you might come from a different professional background and still meet our criteria. 

Location: Hybrid working: 40-60% in an L&W office. Our offices for this role are currently in Leicester and London, but if you are based elsewhere, please contact us to talk about how the role could work for you.

Team:Research and Development

Salary:£45,650-£59,080 per annum (pro rata), dependent on experience and location

Duration:Permanent

Working hours:0.6 to 1 FTE, with flexible working supported (eg, condensed hours, flexible start and finish times

Main Purpose

The Head of Research: Evaluation and Qualitative Methods is a new post for L&W – as we seek to deepen our capability and expand our capacity.

The post-holder will direct research projects across all of our areas of work, providing specific leadership and expertise in programme and system-level evaluations, and projects mobilising innovative or advanced qualitative methods (such as system mapping, co-design methods, ethnographic methods, creative methods and/or theory-based/realist evaluation).

They will work with the Head of Research: Employment and Better Work to develop the wider qualitative and evaluative skills of the wider research team.

They will also play a key role in leading and writing responding to tenders and working with colleagues to develop pro-active research proposals that fill key evidence gaps and respond to the interests of our funders. They will be a good relationship manager – who can understand what commissioners are interested in, and shape projects to deliver meaningful insights that solve the problems practitioners and policymakers face across employment and skills.

Duties and Responsibilities

Leadership and management

• Line manage members of the R&D team
• Co-lead the qualitative methods group at L&W: supporting the wider research team to develop their skills. 

Income

• Write and contribute to reactive and proactive funding proposals across L&W’s areas of work, with a specific focus on process and theory-based evaluations, and proposals using advanced/innovative qualitative methods
• Build relationships with current and potential funders
• Identify and build relationships with research partners

Impact

• Ensure that all projects under their direction generate meaningful insights and recommendations that respond to the real-world concerns and challenges faced by practitioners and policymakers
• Communicate insights clearly and effectively to funders and other stakeholders

Delivery

• Act as Project Director for research and evaluation projects: liaising with funders; shaping research proposals and plans; supporting project managers; leading project meetings; ensuring project margins are delivered effectively; carrying out research directly where appropriate
• Work with External Affairs team to develop appropriate comms and influencing plans for projects under your direction
• Use your research skills and experience to support the wider development of the Learning and Work team

Person Specification 

Expericence 

Experience of delivering and directing high-quality programmes evaluation and policy-relevant research: shaping research plans, working with funders and delivering meaningful insights -Essential 

Experience of responding to research and evaluation tenders and writing proposals. -Essential 

Experience of managing, supporting and developing researchers and research managers -Essential 

Experience of carrying out research and evaluation in the areas of employment and skills -Desirable

Skills

Advanced qualitative evaluation and research skills, eg. One or more of theory-based evaluation, ethnographic methods, creative/art-based methods, co-design methods, system-level evaluation -Essential 

Effective and efficient relationship management -Essential 

Clear and direct written communication style -Essential 

Knowledge

Knowledge of, and commitment to, L&W’s charitable aims and purpose -Essential 

Demonstrable knowledge in the areas of employment and skills policy and practice -Desirable

Learning and Work Institute works across the UK. Our work in Wales is led by a Cardiff based team, but all staff are required to follow the guidance set out in our Welsh language scheme when working in Wales.

Are you skilled at identifying and researching new funding opportunities? Do you naturally build rapport with others and enjoy cross team collaboration? This is an exciting opportunity to join a purpose‑driven organisation and play a key role in growing vital income that supports our mission.

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

About the role

We are seeking a proactive and dynamic Fundraising Officer with at least two year's experience in partnerships or grants management, and an understanding of international development fundraising. You’ll join a small, collaborative team where your ideas are valued and your work has real, tangible impact.

The Fundraising Officer will initially focus on Trusts and Foundations fundraising, with a scope to expand responsibilities to support additional income streams over time. There will be lots of on-the-job and training opportunities for you to learn and develop professionally.

What you'll do

• ​Manage and grow a portfolio of Trusts and Foundations supporters
• Research, identify, and develop new funding opportunities
• Prepare high‑quality proposals, applications, and reports
• Work closely with colleagues to gather insights, evidence, and stories that bring our work to life
• Support the development of new fundraising initiatives as the team expands

What you'll bring

• At least two years’ experience in fundraising, partnerships, or grants management
• Strong written communication skills, with the ability to craft compelling cases for support
• A good understanding of international development or global health fundraising
• Confidence managing deadlines, juggling priorities, and working proactively
• A collaborative, positive approach and a genuine passion for making a difference

 For further details regarding full responsibilities and person specification, please see the job description.

Why Join Us?

This is a fantastic opportunity to develop your fundraising career in an organisation where your work truly matters. You’ll be part of a supportive, values‑driven team committed to improving access to essential medicines for people who need them most.

Over the past three years, our staff satisfaction scores have averaged above 85%. Staff describe working at IHP as ‘impactful and rewarding’ with ‘always new challenges and opportunities’.

If you’re ready to use your skills to create meaningful change, we’d love to hear from you.

Benefits

• 25 days annual leave plus bank holidays (pro-rate for part-time hours)
• Health and wellbeing support through Unum help@hand
• Life Insurance and Critical Illness Cover 
• Hybrid and flexible working options in a modern office near Chancery Lane Tube Station 

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all aspects of our work, including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith. We encourage you to read the accompanying document 'IHP Christian Ethos and Values' before applying.

Applicants must have the legal right to work in the UK.

Join a supportive and inclusive team where your skills are valued, your voice is heard, and you have the space to work independently and develop.

BVSC is looking for a Grassroots Development Officer to work with small, often informal voluntary, community and social enterprise (VCSE) organisations across Bexley. This role offers hands-on support to grassroots groups delivering vital services designed and led by the communities they serve, particularly those facing health and social inequalities.

The post-holder will provide practical guidance on governance, funding, safeguarding, sustainability, and other organisational development needs. You will help groups strengthen networks, increase visibility, and overcome barriers to growth, supporting them to deliver even greater impact.

This role focuses on organisations working with young people, older residents, minority ethnic (global majority) and migrant communities, people with special educational needs and disabilities (SEND), and communities in the north of the borough where grassroots activity is most needed.

Key areas of work include:

• Identifying: Engaging with grassroots groups to understand their services, users, and development needs.
• Connecting: Building relationships and establishing a network of micro VCSEs to encourage peer support and knowledge sharing.
•  Developing: Offering tailored capacity-building support, including advice on governance, funding, communications, coordination, and premises, and coordinating grant rounds.
•  Promoting: Supporting recognition of grassroots groups by health partners and the wider community, boosting their visibility and impact.

We are looking for someone approachable, organised, and committed to equality and inclusion, with experience of supporting VCSE organisations and working with diverse communities.

Don’t meet every single requirement?  At BVSC we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate!

This is a unique opportunity to make a meaningful difference to small community organisations and the people they serve.

Contract: 8-month fixed term maternity cover, full time - 37.5 hours per week

Salary:  £25,787 - £27,886 per annum

Location: Southampton, SO30 2HL

Closing date: Wednesday 18th February 2026

Interview date: Thursday 26th February 2026 

We’re looking for a passionate and driven Assistant Manager – Client Services to join our team at the Southampton rehoming centre and help lead our work supporting people and pets. If you have a talent for delivering outstanding customer service, strong people management skills, and a genuine love for animal welfare, this is your opportunity to make a meaningful impact. This is a fixed term role until 30th September 2026.

More about the role

Our Southampton rehoming centre plays a vital role in supporting animals and their people, with on-site kennels and a cattery providing direct care and rehoming services. As part of a compassionate and dedicated team, you’ll help oversee day-to-day operations, support our clients, and ensure we’re making a positive difference in the lives of pets and their owners every day.

As Assistant Manager – Client Services, you’ll be at the forefront of this work. You’ll:

· Lead and line manage the client services team to deliver exceptional care from first enquiry through to adoption or other support

· Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey

· Use data and insights to shape services and continuously improve client experience

· Collaborate with the local leadership team to meet targets and drive pet welfare outcomes

· Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and promoting pets in our care

This is an 8-month maternity cover position until 30th September, working full time at 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays. The working day is from 8.30am to 5.00pm.

At our Southampton rehoming centre, we provide onsite accommodation for pets in our care 24/7.  Overnight shifts are usually undertaken by team members who live on site.  Occasionally you will be expected to carry out night checks when the resident team members are either not working or away for a period of time.

About you

You understand what it takes to match pets with new homes and are passionate about delivering an outstanding client experience. With a sharp eye for detail and a drive for improvement, you know how to assess what’s working – and what’s not.

As a people manager, you're confident in leading by example, setting expectations, and ensuring your team has the support they need to succeed.

A natural leader, you bring out the best in your team, supporting and coaching them to grow. You're calm under pressure, thrive in busy environments, and communicate clearly with people from all walks of life.

Your resilience and empathy shine through in emotional situations, helping you build trust, handle challenges with care, and create a compassionate, high-performing team.

Knowledge, skills, and experience

· Significant experience of managing a team.

· Experience in delivering high level customer service.

· Experience of working in a fast-paced environment.

· High standard of verbal and written communication.

· Proven decision-making ability.

· Current full driving license.

· The ability to demonstrate, understand and apply our Blue Cross Values 

It would be great (but not essential) if you also had: 

· Performance management and improvement experience.

· Understanding of safeguarding issues.

· Experience of admission and adoption processes in a rescue environment. 

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need. 

How to apply 

Click the apply button below and complete the online application process before the closing date Wednesday 18th February.

We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:  

· Enhanced annual leave entitlement: 30 days plus bank holidays   

· Pension scheme with enhanced employer contribution

· Health cash plan 

· Life assurance

· Unlimited access to an employee assistance programme 

· Programmes for physical and mental wellbeing support 

· Free access to GP via MetLife 

· Recognition scheme Annual volunteer days

· Claim for professional fees 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. 

Keychange is a Christian charity with a proud history of supporting people invulnerable situations for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.

We are now seeking a Director of Operations to play a pivotal role in shaping the future of our services and ensuring that our vision is lived out every day across the organisation.

The role

As Director of Operations, you will be a key member of the senior leadership team, working closely with the CEO and Board to translate strategy into high-quality, sustainable delivery with exciting future developments ahead.

You will provide strategic and operational leadership across 7 care homes and 3 housing communities in the south of England, leading and supporting a talented operations team to deliver safe, effective and person-centred services.

Key responsibilities include:

• Providing visible leadership that embeds Keychange’s Christian vision, values and culture across all services
• Leading and overseeing multi-site operations, ensuring consistently high standards of care, safeguarding and support
• Holding accountability for regulatory compliance, quality assurance and service improvement
• Driving operational excellence, innovation and efficiency through effective systems and processes
• Ensuring services are financially sustainable, working closely with finance colleagues on budgets and resources
• Developing, coaching and inspiring senior managers and leaders to perform at their best

This is a senior role with real influence – both on the strategic direction of Keychange and on the lives of hundreds of people we support.

About you

We are looking for a values-led, strategic and credible leader who brings:

• Senior leadership experience within social care, housing, homelessness or a closely related sector
• A proven track record of leading multi-site services and managing senior operational leaders
• Strong experience of working within regulated environments and delivering high-quality, compliant services
• Sound financial and commercial awareness, with experience of managing budgets and resources  of a similar scale to Keychange (250 staff across 10 sites)
• A passion for developing people, culture and values-driven practice
• A personal commitment to the Christian faith and active agreement with the Keychange mission, vision and faith basis. (This is a genuine occupational requirement under the Equality Act 2010)

You will be someone who combines strategic thinking with practical delivery, and who leads with integrity, humility and purpose.

What we offer

This is a rare opportunity to take on a senior leadership role where your professional expertise and Christian faith can make a lasting and meaningful difference.

The role involves regular travel across our sites in the south of England with flexibility around base location.

The Marketing and Comms Manager will support the delivery of Ella’s integrated communications,
marketing and emerging advocacy work. This role will help to ensure Ella’s reaches and influences
external audiences effectively — raising awareness of the challenges faced by survivors,
strengthening Ella’s public profile, and increasing engagement with supporters, partners and the
wider public.

The postholder will lead our marketing and communications across digital channels, the website,
impact reporting and organisational campaigns and also play a lead role in developing and delivering
our advocacy and campaigning activity. This is a hands-on role for a keen marketer and strong
communicator motivated by social impact and ethical, survivor-centred storytelling.

Job Location: Hybrid (central London office at least 2 days per week)
Salary: £36,124 - £44,711 pro rata (depending on experience)
Working hours: 37.5 hours a week
Contract: Permanent in-house
Reporting to: Head of Fundraising

A basic Disclosure and Barring Service check will be undertaken. This post is restricted to women
due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the
Equality Act 2010 applies.

Two reasons why you should join Ella’s
1. You will make a difference: Ella’s is a London-based organisation working with women
who have survived trafficking and sexual exploitation. Join us, and be a crucial part
of ensuring survivors have all they need to recover and build lives that are safe and
free.
2. You will work in a great place: We are a passionate, growing organisation. Of our
staff, 100% say they would recommend Ella’s as a place to work. As a team, we are
strong, women-led, authentic, professional, fun and supportive of one another.

Job description and person specification
This is a pivotal moment for Ella's communications. We need someone ready to take the reins
of our digital presence and drive our voice forward with confidence and creativity. You'll own our
communications channels day-to-day, shaping how we show up online, how we tell survivor stories
ethically and powerfully, and how we cut through to reach the audiences that matter.
This isn't about maintaining the status quo. We're looking for someone who can elevate our content,
grow our reach, and make Ella's unmissable across digital platforms. You'll lead the charge on
building our website into a stronger resource, creating content that moves people to action, and
ensuring our impact work translates into compelling stories that resonate with supporters, funders,
and the wider public.

The Marketing and Communications Manager will:
● Lead day-to-day communications delivery across all channels, working strategically with
the fundraising and frontline teams as well as Ella’s Directors to shape compelling messaging
and content that drives engagement and positions Ella's as a leading voice in the sector
● Drive awareness and supporter growth by aligning communications and advocacy efforts
with fundraising priorities, working with fundraising colleagues to build pipelines that convert
audiences into committed supporters
● Own and deliver key communications projects including website development, the
annual Impact Report, and organisational campaigns—from strategy through to execution,
ensuring quality, impact and measurable results
● Drive and shape communications and advocacy strategy, identifying opportunities to
amplify survivor voices, influence key audiences, and build Ella's profile as a thought leader
on trafficking and exploitation issues

Key Responsibilities
Integrated communications & Marketing
● Lead the delivery of Ella’s communications and marketing strategy across digital and offline
channels.
● Create clear, compelling and consistent content that reflects Ella’s values and brand.
● Lead communications projects such as website development, the annual Impact Report and
organisational campaigns.
● Maintain shared content calendars and planning tools to ensure joined-up delivery and
integrated communications.

Digital, Website & Social Media Content
● Create and manage content for Ella’s website, ensuring it remains current,
engaging and accessible.
● Plan and create social media content in collaboration with colleagues across the organisation.
● Monitor digital performance and engagement, using insights to improve reach and impact.
Programme, Impact & Ethical Storytelling
● Work with programme teams to gather stories, outcomes and insights in an ethical,
trauma-informed way.
● Develop case studies and impact content that demonstrate Ella’s work to funders, partners
and the public.
● Ensure survivor voices are represented respectfully, safely and with consent.
Stakeholder & External Communications
● Support communications with funders, partners, supporters and wider audiences (with
particular focus on supporting the development of our individual giving programme).
● Assist with press releases, briefings and external opportunities as required.
● Ensure messaging supports both awareness-raising and the development of Ella’s supporter
pipeline.

Advocacy and Campaigning
● Support the design and delivery of Ella’s advocacy and campaigning pilot activity focused on
2–3 priority issues affecting survivors.
● Develop accessible, survivor-centred messaging that highlights systemic barriers and
opportunities for change.
● Coordinate advocacy-related content across channels, including blogs, social media,
briefings and campaign materials.
● Work with colleagues to test, monitor and refine advocacy approaches during the pilot phase
● Help document learning and recommendations to inform the future development of a
permanent advocacy function.

Monitoring, Reporting and Good Practice:
● Track communications and campaign activity and contribute to internal reporting.
● Ensure all communications comply with safeguarding, data protection and accessibility
standards.
● Maintain organised records of content, assets and approvals.

Benefits
● Part of a small team, delivering a dynamic organisation changing women’s lives, supporting
and empowering them to build their futures.
● We are always developing and growing so you will have the opportunity to give direction and
vision to the work and to work alongside a committed team.
● 28 days holiday, plus bank holidays.
● Medicash health insurance

Be part of something transformative.
Join Rape Crisis South London (RCSL) at a time of significant change and growth.

We’re a specialist charity supporting survivors of sexual violence across twelve South London boroughs providing counselling, group therapy, advocacy, and prevention education, alongside training for professionals.

RCSL forms part of the Pan London Sexual Violence Alliance. The Alliance is comprised of seven organisations (The four London Rape Crisis Centres, Galop, Survivors UK, and Respond) working together to provide comprehensive support to victim/survivors of sexual violence across London. Our alliance model enables us to draw on each member’s expertise and provide all victims/survivors with the specific care that is tailored to their needs. 
 

About the Role

The Sexual Violence Navigator provides a first point of contact for survivors of sexual violence and abuse, offering compassionate, trauma-informed information and support to help survivors understand their options and access appropriate specialist services:

Survivor Support 

• Act as a first point of contact for survivors of sexual violence and professionals supporting them, providing trauma-informed, non-judgemental information, signposting, advice and emotional support. 
• Respond to enquiries and referrals within agreed timescales. 
• Carry out initial risk and needs assessments and respond to crisis situations, working alongside statutory services where required. 
• Support survivors to understand their rights, explore options and make informed choices about onward support. 
• Manage a caseload from first contact through to referral, including associated administrative tasks. 
• Provide general advocacy, including liaison with housing, health, police and other relevant agencies. 
• Work in line with RCSL safeguarding policies and procedures, and relevant Alliance safeguarding arrangements. 
• Work some evenings on a rota basis to meet service need. 

Case Management and Monitoring 

• Maintain accurate, timely and confidential records in line with organisational policy and relevant legislation. 
• Record all enquiries and referrals using the case management system. 
• Collect monitoring and evaluation data in line with funder and organisational requirements. 
• Promote and gather survivor feedback to support service improvement. 
• Attend line management, supervision and team meetings as required.

Partnership Working  

• Work collaboratively with Alliance partners and external agencies to ensure effective referral pathways and wrap-around care for the survivors. 
• Participate in regular in-person meetings with Alliance partners. 
• Promote feminist, intersectional and trauma-informed practice in all partnership work. 

Make a real difference to the lives of Afghan communities. In this role, you will drive change: stewarding relationships with public donors and fundraisers, supporting income generation and retention, maintaining high quality supporter data, and helping identify opportunities to grow engagement and income across these areas.

You will work closely with colleagues across the Communications and Giving team to support the delivery of fundraising appeals, donor communications and events, including the London Marathon, while also contributing to the smooth running of the London office through essential supporter liaison tasks.

Key Responsibilities:

• Support the planning, delivery and evaluation of individual giving activity and Afghanaid’s annual fundraising appeals, as well as regular giving and donor acquisition campaigns. 

• Coordinate multi channel fundraising campaigns across email, digital, direct mail, telephone and face to face

• Contribute to income growth by supporting testing and optimisation of fundraising approaches, and staying informed on sector best practice and developments

• Deliver high quality day to day stewardship of individual donors to build long term engagement and loyalty

• Ensure timely and appropriate donor communications, including thank you letters and messages, supporter updates and impact newsletters

• Respond to donor enquiries and maintain excellent standards of supporter care

• Liaise with Programme and M&E teams to source up to date impact data and stories from the communities Afghanaid has supported

• Support the delivery of Afghanaid led fundraising events, both offline and digital, including administration and coordination

• Maintain fundraising related website content, ensuring copy is accurate and engaging, and that donor journeys are smooth.

• Steward relationships with individual, community, faith and student fundraisers to maximise income and encourage retention and re engagement

• Identify and respond to opportunities to recruit new community, student and individual supporters, including engaging Afghan diaspora networks

• Provide practical fundraising advice and logistical support to ensure the success of supporter led activity

• Develop and distribute high quality branded fundraising materials tailored to supporter groups

• Recruit and steward participants for the London Marathon team to maximise fundraising income, coordinating Afghanaid’s London Marathon programme, including team engagement, event day support and post race activity

• Maintain accurate and up to date donor records within the CRM, ensuring GDPR and fundraising compliance

• Create segmented and tailored donor journeys with Afghanaid’s CRM to improve stewardship

• Monitor campaign performance and prepare reports on income, return on investment and donor retention

• Use data and insights to support targeting and future campaign planning

• Support monthly income reconciliation by accurately coding donations and maintaining records within Salesforce and marketing systems

• Process fundraising post and ensure timely delivery of supporter thank you letters and shop orders

• Ensure Gift Aid declarations are secured, recorded and filed correctly

• Monitor shared fundraising inboxes, responding to enquiries or forwarding to appropriate colleagues

• Provide general administrative support as required

Undertake any other duties as and when required by the line director.

PERSON SPECIFICATION

Afghanaid is seeking an enthusiastic and organised individual to play a key part in communicating and engaging with current and potential supporters about how Afghanaid is changing lives in Afghanistan. We are looking for someone who is passionate about Afghanaid's work and core values. The ideal candidate will have a passion for driving change and inspiring others to support a cause, and a talent in engaging with people from diverse backgrounds and ages.

Education/ Training

• Bachelor’s Degree in communications, marketing, public fundraising or another relevant field (or at least 1-2 years’ equivalent experience)

Work Experience

• At least 1-2 years of progressively responsible experience in in fundraising, campaigning or advocating for a humanitarian/international development organisation or similar cause

Please view the attached document for the full person specification and more details on how to apply.

Build a resident-led network of community support on the Bourne and Tybalds Estates (in Holborn & Covent Garden ward).  The project focuses on estates experiencing high levels of deprivation and inequality, supporting residents to develop skills, confidence and ownership so they can shape, deliver and sustain community-led activities, events and campaigns.  Getting involved now offers the chance to shape the project itself and work with people to create a truly empowering, enriching project making a difference to people’s lives. 

We are seeking someone who:

• Can engage with the community in an open, accessible and inclusive way to understand their needs
• Has experience involving volunteers in ongoing, active participation in their community
• Is confident organising themselves and others