Support service manager jobs

Are you passionate about making a lasting difference to the lives of vulnerable adults?

We are looking for a dedicated and proactive Reconnection Worker to join our Bournemouth, Christchurch and Poole Rough Sleeping Service. This is an exciting opportunity to support people sleeping rough to move away from homelessness by reconnecting them with accommodation, support networks and services in areas where they have a local connection, established support system or entitlement to assistance. Reconnection can take place both within the UK and internationally and aims to ensure that individuals can access the right support in the right place to sustain a move away from rough sleeping.

Working as part of a dynamic and highly successful outreach team, you will build positive relationships with people experiencing homelessness, carrying out assessments and developing personalised reconnection plans. You will work closely with local authorities, support providers, health services and community organisations to help individuals access accommodation, reconnect with family and support networks where appropriate and secure sustainable routes away from rough sleeping and a harmful street lifestyle.

In this role you will:

• Undertake assertive outreach across Bournemouth, Christchurch and Poole, engaging with people sleeping rough and carrying out comprehensive assessments.
• Develop and coordinate personalised reconnection plans, including arranging accommodation, travel, family mediation and access to support services.
• Work closely with local authorities, statutory services, health providers and community organisations to achieve positive outcomes for clients.
• Manage a caseload of clients, maintaining accurate records and monitoring progress towards sustainable reconnection.
• Support clients to access welfare benefits, healthcare, substance misuse services and other support that will assist them in moving away from homelessness.

This role involves working early mornings, evenings and weekends as part of a rota.

About you

We are looking for someone who is passionate about supporting people experiencing homelessness and who can build trusting relationships whilst maintaining a supportive but assertive approach.

To be successful in this role, you will have:

• Experience of working with vulnerable adults and an understanding of the challenges faced by people experiencing homelessness.
• Experience of assessing individual needs and supporting people through case management and support planning.
• Excellent communication and partnership-working skills, with the ability to engage effectively with clients and external agencies.
• An understanding of welfare benefits, housing options and support services available to people experiencing homelessness.
• Good organisational and IT skills, with the ability to maintain accurate records and manage competing priorities.

Above all, we are looking for a compassionate, resilient and motivated individual who is committed to helping people transform their lives.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 6 July 2026

Interview and assessments on: 20 July 2026

The Hepatitis C Trust runs national peer-led projects using lived experience of drug use and hepatitis C to educate service users and staff in drug, alcohol, homeless and allied services, to increase hepatitis C awareness, and access to testing and treatment for people living with hepatitis C.

We’re looking for a passionate and skilled Peer Lead with strong communication and organisational skills, particularly someone with experience working with marginalised communities and supporting volunteers. We particularly encourage applications from people with lived or living experience of drug use and hepatitis C.

As part of our Birmingham and West Midlands Follow Me peer project, the role involves close working with hepatitis C clinical teams, recruiting and supporting volunteers, delivering workshops, coordinating testing, delivering harm reduction interventions ensuring that service users are referred and supported through hepatitis C treatment and care. Extensive travel is required, and applicants must have a clean driving license and their own vehicle.

The organisation offers benefits such as generous leave entitlements, extensive training opportunities including a generous annual training allowance, a pension scheme, and employee support programs including financial and wellbeing advice.

(we would welcome part time and/or job share for this application)

About The Role

This is a key senior role within Acquisition and Development, leading the strategy for one of the largest and most valuable areas of fundraising income. As Senior Retention Manager, you’ll take ownership of how supporters are engaged beyond their first year, creating joined-up communication journeys that strengthen loyalty, improve supporter experience and maximise long-term value. Working closely with Acquisition, Welcome, Growth and Planning teams, you’ll help shape a more connected and commercially focused approach to supporter engagement across the full fundraising journey.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

We’re looking for someone who combines strategic thinking with strong operational delivery. You’ll understand how to build and optimise large-scale retention programmes using audience insight, data, creative and testing to improve performance. This is a highly collaborative leadership role where you’ll influence senior stakeholders, lead and develop a growing team, and help drive new ways of working across Fundraising.

What we are looking for:

- Proven experience leading retention, CRM or mass fundraising strategies at scale
- A confident and collaborative leader who can develop high-performing teams and influence senior stakeholders
- Strong commercial awareness, with the ability to use insight, data and audience understanding to drive engagement and long-term income growth
- Experience developing multi-channel supporter journeys and communications that improve engagement and retention performance
- Someone comfortable working in a fast-paced environment, managing priorities and helping shape new ways of working across fundraising

Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.

If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

At Diabetes UK, we believe that supporting healthcare professionals is key to improving the lives of people affected by diabetes. We’re looking for a dynamic and relationship-focused Healthcare Engagement Manager to join us and help strengthen our connections across the healthcare sector.

In this exciting role, you’ll drive engagement with healthcare professionals across the UK by building strong partnerships, delivering targeted communications, and coordinating impactful events and conferences. You’ll work closely with NHS staff, professional bodies, charities, and internal teams to create meaningful collaboration and drive positive change.

You’ll also help shape innovative ways of engaging healthcare professionals, while ensuring our messaging reaches the right audiences at the right time. From managing complex cross-organisational projects to developing thriving professional networks, this role offers variety, influence, and real purpose.

About The Role

This is a brilliant opportunity for a senior fundraising leader who knows how to turn supporter engagement into long term growth. You’ll lead the strategy for one of the biggest and most valuable areas of our fundraising programme, shaping how we build stronger relationships with supporters beyond their first year with us. Working across large-scale, multi-channel campaigns and journeys, you’ll use insight, creativity and audience understanding to deliver communications that feel connected, relevant and commercially strong. This is a role for someone who enjoys balancing strategic thinking with delivery, can see the bigger picture, and knows how to bring teams and stakeholders with them.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You’ll lead and develop a talented Growth team, working closely with senior colleagues across Acquisition, Planning, Brand, Data and Product Strategy to create joined-up supporter experiences that drive engagement and income growth over time. We’re looking for someone who is confident leading in a fast-moving environment, comfortable challenging ways of working and experienced in managing complex programmes with multiple priorities. You’ll have the credibility to influence at senior level, the ability to use data and insight to shape decisions, and a strong understanding of what makes fundraising communications perform at scale.

What we are looking for:

- Significant experience developing and delivering mass fundraising or customer communication strategies within a large, complex organisation
- A strong track record of leading high-performing teams through change, growth and evolving ways of working
- Experience using data, audience insight and testing to improve supporter journeys and long-term value
- Excellent stakeholder management skills with the confidence to influence, collaborate and challenge constructively
- Strong commercial awareness, budgeting experience and the ability to manage large-scale fundraising activity strategically
- Someone who combines creativity with operational thinking and enjoys building ambitious plans that deliver results

Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.

If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

About The Role

This is a senior leadership role at the heart of our mass fundraising acquisition activity, responsible for shaping how new supporters are brought into the organisation and how we turn early engagement into long term relationships. You’ll lead across multiple channels including digital, TV, face to face and broader campaign activity, making sure everything is joined up, commercially strong, and working towards clear growth outcomes. The role is about creating clarity in complexity bringing structure, focus and consistency to how we attract and convert new supporters at scale.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You’ll define and drive acquisition strategy, making confident decisions on where to invest, what to prioritise, and how to improve performance across campaigns and channels. Working closely with colleagues across product, planning, digital, brand and fundraising, you’ll ensure activity is insight-led, consistent and commercially effective. Alongside this, you’ll lead and develop a team of acquisition managers and officers, creating structure, focus and the right environment for strong performance.

What we’re looking for from you

- Lead and shape multi-channel acquisition strategy across mass fundraising, driving growth and income
- Set clear direction on investment, priorities and performance across campaigns and channels
- Work closely with product, planning, digital, brand and fundraising teams to align activity and supporter journeys
- Lead, develop and support a team of acquisition managers and officers to deliver strong performance
- Use insight, data and commercial judgement to improve decision-making and campaign effectiveness
- Build strong stakeholder and agency relationships to deliver joined-up, high-impact work
- Manage budgets and resources effectively to ensure value and impact

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.

If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Barnardo's is seeking a skilled and ambitious Children's Services Manager to lead a diverse and high-impact portfolio of services across the Midlands.

This is a unique opportunity to oversee a broad range of provision supporting children, young people and families with varying and often complex needs. The postholder will lead services including Warwickshire BASE, which provides targeted support to improve emotional wellbeing, resilience and engagement with education; the Household Support Fund, delivering practical support to families experiencing financial hardship; Pathway to Potential, offering early help and targeted interventions to strengthen family resilience and relationships; and Wolverhampton Power 2, supporting children and young people to develop confidence, emotional wellbeing and life skills.

In addition, the role includes oversight of Dudley Advocacy, which ensures children and young people's voices are heard through independent advocacy, as well as Sandwell SENDIASS and Warwickshire SENDIASS, both of which provide impartial information, advice and support to children, young people and families navigating special educational needs and disabilities (SEND) systems.

This varied portfolio spans early help, targeted support, SEND services, advocacy and community-based provision. It requires a confident and adaptive leader able to operate across different service models, funding streams and local authority areas.

Key responsibilities include:

• Providing strategic and operational leadership across a multi-service, multi-area portfolio
• Ensuring high standards of safeguarding, quality, and performance across all services
• Leading and developing multidisciplinary teams delivering a range of interventions and support
• Overseeing service contracts, budgets and compliance within differing commissioning frameworks
• Building strong partnerships with local authorities and key stakeholders across Warwickshire, Wolverhampton, Dudley and Sandwell
• Driving service development, innovation and continuous improvement
• Ensuring the voices of children, young people and families shape delivery and design

About you:

• Significant experience managing diverse children's services, ideally across multiple local authority areas
• Strong leadership capability with experience of leading managers and dispersed teams
• Knowledge of SEND, advocacy, early help and family support services
• Experience of working in complex, multi-agency environments and managing external partnerships
• A track record of delivering against performance, quality and contractual requirements
• A passion for improving outcomes for children and tackling inequality

This is an exciting opportunity to lead a complex and rewarding portfolio, making a meaningful difference to children and families across multiple communities.

The role requires a flexible and responsive approach to working across a wide geographical area, with regular travel to services and partner locations to maintain visibility, build relationships and support teams. At the same time, the postholder will be expected to work in an agile way, using virtual platforms effectively to lead, manage and collaborate across dispersed services. This balance of physical presence and remote working is key to ensuring strong leadership, consistent oversight and accessible support for staff, while maintaining efficiency and responsiveness across the portfolio.

For more information about the service porfolio, please refer to the additional information sheet. 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible

We're looking for an organised, kind and resilient Senior Support Worker to join our Mental health service in Kensington & Chelsea.

£29,684.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

To enable vulnerable people to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

The shift pattern for this role is as follows: Scattered sites 9 - 5pm Monday till Friday and weekend occasional

What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
? Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
? Approachable and open behaviour
? Prefers working as part of a group or team
? Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
? Has a practical and logical mind and is naturally well organised
? Thrives on change and enjoys dynamic diverse environments
? Is confident with high levels of self-esteem
? Is respectful, articulate and sensitive in style of communication
? Is essentially customer-focused
? Is motivated towards excellence and improvement of personal performance with a can do attitude
? Ability to cope positively with challenging and diverse behaviours

What you'll bring:
Desirable:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Luton Wellbeing Service Manager
Post no: 664
Working base: Luton Wellbeing Centre, LU1
Contract type: Permanent
Hours: 37 hours per week
Work Pattern: 5 days per week, Monday to Friday + some occasional out of hours work
Salary: £28,325 per annum

About our Wellbeing Centres

We offer a safe, non-judgmental space to take part in group activities, chat with others over a cuppa, play a game, read a book, or just sit quietly over some mindful colouring. Our sessions are facilitated by our recovery workers, students and volunteers who can also provide information about other services available locally and on ways to support your well-being.

About the Role

This is an exciting opportunity to oversee the daily operation of the Mind BLMK Luton Mental Health Prevention and Recovery Service.

Based at our Luton Wellbeing Centre the service provides a range of activities, groups and support opportunities throughout the week, helping people to manage their mental health, build confidence and progress through their own recovery journeys.

The Service Manager role is varied and rewarding, ensuing the smooth running of the service and playing a key role in shaping and enhancing the service to ensure it continues to meet the needs of the local community. Working in line with Mind BLMK values, you will monitor performance and drive service improvement, promote the service across the area, and build strong partnerships with local organisations, community groups, and key stakeholders.

You will oversee referrals into the service, lead on the assessment of more complex cases to determine suitability, and ensure the delivery of high-quality, person-centred support. You will also provide day to day leadership and supervision to the staff, volunteers, and student team, while maintaining responsibility for the health, safety, and management of the Luton Wellbeing Centre and its facilities.

Service Delivery Includes

Operate a service and ensure outcomes which supports individuals to deescalate crisis and develop strategies for recovery and increased wellbeing, in line with Mind BLMKs Recovery Model and contract requirements and Key Performance Indicators (KPI’s).

Work with the Operational Services Manager to review, design and implement changes to service delivery and working models, ensuring the service meets the needs of the local community, identifying solutions to gaps in provision and seek opportunities to grow the service and maximise the use of the centre premises.

Contribute to the development of the Luton service plan in line with both Mind BLMK priorities and the wider Luton Mental Health Plan and 2040 vision.

Entitlements/benefits:

• 25 days annual leave plus bank holidays (pro rata where applicable)
• Health Plan with a wide range of wellbeing benefits
• NEST Pension Scheme (3% employer contribution and 5% employee contribution)
• Access to ongoing learning and development opportunities, including in-house and external training
• Flexible working opportunities in line with organisational policy
• Supportive and inclusive working environment
• Disability Confident Employer

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closing date: Friday 26th June at 5:00 pm
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Other roles you may have experience of could include: Mental Health Service Manager, Wellbeing Manager, Community Services Manager, Recovery Service Manager, Mental Health Team Leader, Service Delivery Manager, Community Support Manager, Operations Manager, Wellbeing Centre Manager or Mental Health Project Manager.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are proud to be an inclusive employer and actively promote equality, diversity and fairness. We welcome applications from everyone regardless of background or circumstances.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Salary £26,938 - £29,264 (pro rata of £33672 – 36580)

Hours .8 FTE (equivalent to 4 days per week), to suit both you and the needs of the Charity. This will include some ‘out of hours’ cover.

Location Much of the work is undertaken from our houses located around Birmingham. Office work is undertaken from our Office base and from home by arrangement.

Responsible to Operations manager

Key tasks: To work with other staff and volunteers to ensure that Hope’s houses are clean, safe and comply with legal standards; To help people move into and out of Hope Housing and to work with other Hope staff and other organisations to promote residents’ well-being and to support newly granted refugees on their road to independence.

Job description

1. Ensure that houses and gardens are safe, welcoming and well maintained

2. Undertake simple repairs and maintenance to Hope Houses

3. Commissioning repairs where appropriate, within Hope’s housing maintenance budget.

4. Complete and record regular fire and health and safety checks.

5. Ensure rooms are clean and ready for new clients to move into

6. Help new residents move in and provide an induction.

7. Undertake and document client risk assessments

8. Help new refugees develop and carry out plans to help them thrive

9. Ensure safeguarding of clients in accordance with Hope’s safeguarding policy and procedures

10.  Complete License Agreement and diarise end dates

11.  Draft eviction letters and supporting letters when required

12.  Assist with obtaining client documents

13.  Empower residents to register and engage with appropriate health services

14.  Encourage residents to get involved in activities likely to contribute to their well-being.

15.  Help clients develop the skills needed for life after leaving Hope Projects

16.  Conduct and record house meetings when required

17.  Help residents move out at the end of their license

18.  Assist with the support and running of the regular monthly residents meeting ‘Hope Asylum Voices’

19.  Accurately record work with clients using outlook diary and lamplight database.

20.  Build relationships with organisations, volunteers and charities

21.  Contribute to planning and the development of Hope Project

22.  Liaise with partner agencies

23.  Develop and maintain positive rapport with clients whilst maintaining professional boundaries

24.  Commitment to learn and develop new skills to meet service needs

25.  To provide training where required

26.  Attend Team Meetings, Steering Group and other Partner meetings. To maintain a good relationship with other Hope staff and partners

27.  Contribute to the wider work of Hope Projects including fundraising and awareness raising.

28.  Help raise awareness of Hope Projects and the issue of asylum destitution

29.  Engage with regular support and supervision

30.  Undertake training when required

Person specification

Experience

1. Experience of working supportively with vulnerable / at risk people

Ability

2. Good listener

3. Able to assess safety in houses

4. Able to assist in the safeguarding of at-risk people

5. Able to carry out basic repairs

6. Able to liaise with contractors such as plumber and electricians

7. Organised, able to effectively time-manage a varied workload

8. Capable of working on own initiative outside of an office environment

9. Good written and spoken English

10.  Ability to use common office IT software and to record work on a database

11.  Able to work within a budget.

Knowledge

12.  Understanding of issues affecting Refugees and destitute asylum seekers

Qualities

13.  Sympathy towards Refugees and destitute asylum seekers

14.  Good at communicating with colleagues and managers

15.  Willing and able to travel around Birmingham

National Helpline independent Stalking Advocate 

Location:  Hybrid (40% London Office based) 

Hours: Full time - 35 hours per week 

Type of contract: Permanent 

Start date: ASAP 

Salary: £30,737.70

Reports to: National Services Practice and Development Manager

ABOUT SUZY LAMPLUGH TRUST: 

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives.

Role Overview: 

This is a blended role combining responsibilities across the National Stalking Helpline (0.6 FTE) and the National Advocacy Service (0.4 FTE).
The postholder will deliver high-quality, trauma-informed support across the full victim journey from first contact and immediate risk assessment through to ongoing advocacy and multi-agency casework.
The role ensures a seamless service for victims, supporting individuals at all risk levels through:

• Immediate advice, triage, and safety planning via the helpline
• Ongoing advocacy, case management, and support navigating the criminal justice system

This model strengthens continuity of care and ensures consistent, victim-centred support across services.

DUTIES AND RESPONSIBILITIES: National Advocate (.4) National Helpline (.6) 

• Provide advice, guidance, emotional support, safety planning, and risk assessment to individuals contacting the National Stalking Helpline. 

• Answer incoming calls to the helpline and manage contacts in line with service standards. 

• Helpline duties day/week/FTE with flexibility to meet demand/need 

• Provide tailored advocacy support, advice, and guidance to victims living including emotional support, risk assessment, and safety planning. 

• Using the SASH, conduct follow on risk assessments to inform ongoing safety planning 

• Develop and maintain individualised advocacy plans for each client. 

• Support clients to navigate the Criminal Justice System (CJS), civil and family courts. 

• Liaise with other professionals and agencies, such as housing, health, social care, and law enforcement, to ensure coordinated support. 

• Proactively research and build strong working relationships with support services and share best practice 

• Advise and advocate on behalf of victims when their rights under the Victims’ Code are not being met. 

• Undertake ISA accreditation (training provided if not already achieved). 

• Apply cyberstalking knowledge and seek cyber technical support on complex cases. 

• Manage a caseload of up to advocacy 12 clients 

• Ensure prompt case closure when advocacy needs end, victims withdraw consent, or contact attempts fail. 

• Monitor and respond to the helpline email Live chat, inbox and voicemail messages in a timely and professional manner. 

• Respond to contacts from victims, friends, family members, and professionals seeking support or information. 

• Make safeguarding referrals and maintain compliance with safeguarding policies. 

• Conduct surveys and feedback to assess service impact. 

• Maintain accurate, timely, and confidential case records in line with organisational standards. 

• Deliver one-off advocacy interventions where appropriate. 

Special requirements 

• This role is hybrid, initially requiring on-site attendance at our London office until the successful completion of the first probation review (typically 3 months). 

What we offer:

• Hybrid Working: With a minimum of 40% office-based work
• Generous Leave Package: 28 days annual leave (pro-rate for part-time) increasing with length of service, plus public holidays
• Special Leave: Including days for personal milestones, like moving house or celebrating your birthday
• Pension Contribution: 5% employer contribution
• Health & Wellbeing App: Access to counselling, advice, and discounts
• Occupational Sick Pay: increasing with service

How to apply:

Suzy Lamplugh Trust is dedicated to equality and inclusivity.  Please apply by submitting your CV and a cover letter detailing how your skills experience align with the job requirements.  Applications without a cover letter will not be considered.

Sheffield Mencap and Gateway is looking for an experienced Senior Manager to provide maternity cover through to June 2027.

This is a senior role with responsibility for managing our Children’s, Carers, and Health services, alongside wider operational leadership across the organisation. Working closely with the CEO, you’ll help oversee day-to-day activity while contributing to longer-term planning, service development, and organisational growth.

We’re looking for someone who can effectively lead large, diverse teams, manage competing priorities, and build strong working relationships across the organisation and with external partners. You’ll need experience in operational management, financial oversight, and supporting staff to deliver high-quality services.

The role is based at Norfolk Lodge in Sheffield and offers the opportunity to work within a well-established local charity supporting people with learning disabilities and their families.

Role: Senior Manager (Maternity Cover until June 2027)
Hours: 30 hours per week (working pattern to be agreed)
Salary: £39,608 pro rata (£48,850 FTE)
Location: Norfolk Lodge, Park Grange Road, Sheffield S2 3QF

Closing date:  Monday 22nd June at 5pm
Interviews: Tuesday 30th June

Thank you for your interest in this role!

Greenwich Hospital is the lead charitable funding organisation for the Royal Navy and wider Royal Navy Community. As such, we are able to facilitate the identification of needs and the setting of strategic priorities, build capacity, deliver significant impact and encourage enhanced collaboration within the Naval charity sector.

We have undertaken significant reform in order to generate increased income for grant making – which has risen from £5m in 2023 to £10m in 2026.

Part of this revision has been the implementation of a new grants strategy in 2024, which seeks in particular to evidence need in order to guide the current and future funding of charitable support, with the expansion of our proactive and preventative funding to support education, young people and families. Our grants now encompass more preventative and wellbeing-enhancing education delivery not covered by public funding. 

Following a review of our education and employment funding strategies, we are now focussing on widening our funding support beyond the longstanding bursary scheme for the Royal Hospital School. We are funding new educational programmes (such as free tutoring support) and developmental extra-curricular programmes with varied activities for children in order to enhance social mobility, compensate for the disadvantages of service life and enhance retention in service. This is undertaken in partnership with the Naval Children’s Charity, Royal Naval Sailing Association and Andrew Simpson Foundation. These funding streams also include increased focus on supporting partners of serving personnel with life opportunities and employability programmes.

Engaging with the research community to fill knowledge gaps has been key to the identification and balancing of current against future need, enabling accurate financial forecasting and income generation. We have recently completed our first long-term study of the welfare needs of the RN/RM community with granular demographic and qualitative data running through to 2040, and have now developed a sustainable funding strategy out to then.  

This work has been led and overseen by our current Research and Education Grants Manager over the last two years. She will be going on maternity leave in mid-September, so we seek to recruit maternity cover for a fixed-term period of 14 months to join our charity team of four. The expected start date will be the beginning of September, but we hope the successful candidate will be able to meet with the current Manager occasionally before then.

Working alongside strategic partners, we will keep our grant priorities under regular review and adjust according to evidenced need. The Research and Education Grants Manager plays a significant role in this life enhancing work.

It is expected that the current Research and Education Grants Manager will return to work, therefore this maternity cover role will be made redundant at the expiry of its term.

JOB DESCRIPTION AND PERSON SPECIFICATION:

RESPONSIBILITIES

· Assist in the delivery of GH’s charitable output to RN/RM beneficiaries in accordance with the Hospital’s objectives, governing legislation, policies and budgets.

· Help shape GH’s charitable work in education and the Life Opportunities programme. This will include direct delivery of support and delivery with/through others in order to ensure high impact and effectiveness. This will also include the development of new projects and programmes together with funding strategies to tackle unmet need.

· Strengthen current charity partnerships and establish new ones.

· Strengthen and assure impact monitoring and reporting across the applied grants, using best practice in current research methodology.

· Coordinate available research to identify gaps and focus GH spend.

 

KEY TASKS

1. In consultation with the Director of Grants and Finance staff, commission, track and manage the Hospital’s Education and Life Opportunities grants programme and budget, making sure it keeps within approved limits, reflects agreed payment schedules, and ensures the budget is spent in year or agreed as part of a roll over plan.

2. Oversee a portfolio of grants at various stages of the grant life cycle, including assessment of new applications, issuing Grant Agreements and managing awarded grants, applying established policies and processes. The process includes presenting grant applications and their assessment to our Charity Scrutiny Panel and Charity & Education Committee.

3. Ensure grants awards are authorised, paid and reviewed promptly.

4. Oversee and manage educational bursaries and grants, liaising and co-ordinating with the relevant educational organisations, applying established policies and processes. This includes bursaries for children attending the Royal Hospital School and university bursaries for serving personnel, working closely with the RN Learning and Development Organisation.

5. Collect, evaluate and report on the impact and effect of charitable giving and outcome of awards and, as required, collate and submit appropriate data and information to partner organisations.

6. Undertake the co-ordination and administration of cross-charity groups and meetings chaired and hosted by GH; represent GH in discussions and negotiations with stakeholders and other charitable partners and beneficiaries and represent GH at internal and external meetings.

7. Work alongside the Director of Grants to develop and implement GH’s new funding stream focused on supporting the naval charity sector in strengthening organisational capacity building and implementing effective impact measurement frameworks.  

8. Identify, co-ordinate and where necessary scope commissioning of new research to inform present and future grants planning and spend, liaising with FiMT, MoD, SCiP Alliance and other appropriate bodies.

9. Work with the Communications Manager to ensure suitable publicity is given to GH charity activity internally, on the GH website and social media, in national publications and by grant recipients.

10. Assist the Director of Grants in the production of impact reporting to inform the GH Advisory Board and Charity & Education Committee.

11. Ensure and promote adherence to good charity governance practice; assist in the periodic review of funding guidelines/ policies and delivery.

12. Develop and apply good understanding of RN ethos, personnel and beneficiaries.

13. Assist in the development and delivery of a Communications Strategy for the Hospital’s charitable activities including website and social media.

14. Draft appropriate contributions to the Annual Review/Impact Report.

PERSON SPECIFICATION

Expertise and experience

1. In-depth and evidenced knowledge and experience of charitable and financial support to beneficiary groups; ability to empathise with and advocate imaginatively on behalf of beneficiaries.

2. Knowledge and experience in grant-making processes.

3. Evidence of working effectively in co-operation with other charities and organisations.

4. Evidenced ability to imagine and develop vision into designed, costed, project-managed and delivered programmes.

5. Understanding of the research landscape and ability to make it work for GH.

6. Familiar with introducing new, improved processes and developing joint working and grant giving mechanisms.

7. Excellent proven communication skills, written and oral.

8. Stakeholder management skills are essential; proven ability to develop creative and sustained collaborative relationships; ability to navigate multiple stakeholders who sometimes may have entrenched positions.

9. Familiarity with the Royal Navy and the Service charity sector would be an advantage but is not essential. Empathy with the military community essential.

10. Confident using IT including Microsoft Office, charity management and HR software; knowledge of a grants or other CRM would be desirable.

 

Personal qualities

· Adherence to GH’s values.

· Integrity, honesty and professionalism at all times.

· A strong ambassador with the ability to make internal and external contacts.

· Able to treat all people with respect and dignity.

· Willing to take responsibility for actions and remain accountable.

· A team player.

REPORTING TO Director of Grants

This job description is not contractual. Tasks may change over time by negotiation with the postholder.

Operations Manager

Type: Full-Time (40 hours per week)

Reports to: Director of Operations

Location: Westminster, London (expectation of working from our office 2-3 days a week)

Salary: c£68,000, depending on experience

Start date: We expect to complete interviews  in July, with the successful candidate joining the team as soon as possible thereafter, subject to reference checks and notice period.

How to apply: Please submit your application via our website. 

About CLTR

The Centre for Long-Term Resilience (CLTR) is a UK-based, non-profit and independent think tank with a mission to transform global resilience to extreme AI and biological risks. We achieve this by working with governments and institutions, offering targeted, evidence-based advice designed to enhance understanding, decision-making and governance.

The Role

The Operations Manager is a key hire within our small but highly effective Operations Unit, sitting alongside a People Operations Manager and reporting directly to the Director of Operations. The Operations Manager will play a pivotal role in supporting CLTR’s overall operations, working across units and delivering projects spanning cybersecurity, finance, administration, data protection, office management and others.

This is a hands-on, generalist role suited to a skilled and self-motivated operator who thrives in a fast-paced environment and is comfortable switching between strategic project management and day-to-day delivery. You will have the confidence to take on new challenges and the ability to communicate clearly with internal teams, contractors and external service providers to drive impact.

You will take ownership of key operational systems and processes, lead on our internal cybersecurity and IT operations (in partnership with our external managed service provider), and support a range of compliance, administrative, and organisational improvement projects. As the organisation grows, this role will be central to building the infrastructure that supports a scaling team.

What you’ll do:

Project & Operations Management

• Project manage key operational initiatives from initiation through to delivery, maintaining clear plans, timelines, and stakeholder communication.

• Support the Director of Operations in developing and implementing operational strategies aligned with the organisation's growth plans.

• Identify inefficiencies in existing systems and processes and drive improvements, ensuring the organisation is well-positioned to scale.

• Maintain operational documentation, process guides, and internal knowledge management systems.

Cybersecurity and IT:

• Serve as the primary internal point of contact for our external IT and managed security service provider, ensuring service levels are maintained and issues are resolved promptly.

• Oversee day-to-day IT operations including device management, software licensing, onboarding/offboarding technology needs, and user support escalations.

• Lead the implementation and ongoing management of the organisation's cybersecurity policies and controls, in line with relevant frameworks (e.g. Cyber Essentials).

• Maintain and develop an asset register, acceptable use policies, access controls, and incident response procedures.

• Proactively identify and mitigate IT and security risks as the organisation grows, including preparing for future infrastructure needs.

• Coordinate internal roll out and learning around AI tools.

Compliance & Governance Support

• Maintain and update internal policies in coordination with the Director of Operations, People Operations Manager and relevant leads.

• Support the People Operations Manager with HR-adjacent compliance requirements where appropriate (e.g. right to work checks, DBS, data handling).

• Support organisational compliance activities, including data protection (UK GDPR) and any sector-or donor-specific regulatory requirements.

• Assist in preparing for and managing external audits, accreditations, and due diligence processes.

Office & Administrative Operations

• Oversee the smooth day-to-day running of office operations, including facilities management, supplier relationships, and procurement.

• Manage relationships with key operational suppliers and service providers, reviewing contracts and ensuring value for money.

• Provide flexible administrative support to the Director of Operations and wider Operations Unit as needed, with a can-do approach to varied tasks.

• Support the planning and logistics of internal events, offsites, and all-staff meetings.

• Provide flexible operational support to the Risk Management Unit (0.5 days per week)

Organisational Development

• Contribute to scaling the organisation's operational capabilities as headcount grows, including helping to onboard new staff, implement new tools, and embed operational best practice.

• Play an active role in fostering a well-organised, collaborative, and mission-aligned working culture.

• Any other tasks as reasonably requested by your line manager.

Person Specification

Essential

• Proven track record in an operations, project management, or business management role.

• Strong project management skills, with the ability to manage multiple workstreams simultaneously and deliver to deadlines.

• Proven ability to manage IT and/or cybersecurity operations, ideally including experience working with external managed service providers.

• Experience supporting compliance or governance functions, including working knowledge of UK GDPR and data protection practice.

• Exceptional attention to detail and organisational skills, with a systematic approach to documentation and process management.

• A self-starter mentality — comfortable with ambiguity, able to take initiative, and happy to roll up their sleeves on both strategic and administrative tasks.

• High agency and a proactive, ownership-driven approach — you follow through on commitments, adapt quickly, and don't wait to be told what needs doing.

• Excellent interpersonal skills, able to communicate clearly, kindly and directly — giving and receiving feedback openly, and building strong relationships across teams and with external partners.

• A genuine commitment to CLTR's mission and an understanding that getting the operations right is what enables high-impact work to land.

• Eligible to work in the UK. Unfortunately we are unable to sponsor visas for this role. 

Desirable

• Experience working in a not-for-profit, think tank, research organisation, or similarly mission-driven environment.

• Project management qualification such as PRINCE2 or Agile.

• Familiarity with cybersecurity frameworks such as Cyber Essentials, NIST, or ISO 27001.

• Experience supporting organisational scaling or managing change in a growing team.

• Strong digital literacy and experience working with tools such as Claude, Gemini, Asana and WordPress, and the ability to learn new software rapidly.

• Experience managing procurement and supplier contracts.

Location and Travel Requirements

Flexible location within the UK, with the expectation of attending our central London office at least twice-to-three times a week, including Mondays. We are open to discussing remote and flexible working arrangements with candidates.

Salary and Benefits

£68,000, depending on experience. If you are interested in this position, but the salary is a barrier to applying, please get in touch with our team to discuss.

In addition to your salary, CLTR offers a generous benefits package which includes:

• 30 days annual leave, plus public holidays;

• £5,000 (before tax) annual wellbeing budget, for you to spend at your discretion on items such as gym membership, therapy, meditation, etc.;

• £3,000 annual learning and development budget, plus up to five days paid work time;

• £2,000 onboarding grant for equipment and supplies;

• A pension contribution scheme (up to 7% employer-matched contribution);

• Private health insurance;

• Group life insurance;

• Generous parental leave benefits; and

• Paid office lunches twice a week including on Mondays.

Working with CLTR also comes with a commitment to caring deeply about your wellbeing, career development and overall experience working with our team, and to respect your preferred working patterns, including flexible working hours as agreed with line managers, wherever possible.

How to apply

To apply for this role, please submit your CV and a cover letter (no more than two sides of A4) via our website by 9am UK time on Monday  22 June 2026. Please use your cover letter to demonstrate how you meet the person specification, and how you would approach the responsibilities of this role in practice.

We plan to conduct first round interviews online with selected candidates during the week commencing 29 June 2026.

Final interviews will be held in person during the week commencing 13 July 2026 at CLTR’s office in London.

If you have any questions regarding the process or dates above, please get in touch.

Equal opportunities

As an employer we encourage candidates from all backgrounds to apply and do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also warmly welcome applicants returning to work after career breaks.

We know that our organisation is strengthened by the rich variety of perspectives that a truly diverse workforce brings. We want to make sure that our selection processes are as fair as they can possibly be, providing a level playing field for anyone who wants to come and work at CLTR.

Therefore, if you have any special access requirements or other support needs throughout the application process, including interview, please get in touch so we can talk through any adjustments you need in complete confidence, and make arrangements on your behalf.

Adjustments can be whatever you need them to be, whether that’s around accessibility, preparation time and space, or just travel expenses to get you to an interview. Let us know what you need, and we’ll do everything we can to make sure you’re getting a fair opportunity to succeed.