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About CAIA

The Centre for Armenian Information and Advice (CAIA) is a vibrant, London-based charity supporting the Armenian community through advice, culture and care. We work to improve the lives of disadvantaged community members, including older people, families, refugees and young people, and to promote Armenian heritage in the UK.

Based at the Hayashen Centre in Acton, CAIA provides advice and advocacy, youth and early years provision, support for older people, cultural activities and community events through a dedicated team of staff and volunteers.

The Role

CAIA is seeking an organised, proactive and community-minded Centre Manager to oversee the day-to-day running of the Hayashen Centre.

This is a varied and impactful role, responsible for ensuring that the centre operates safely, efficiently and in a well-coordinated way. The postholder will strengthen operational systems, support high-quality service delivery and help ensure that CAIA can effectively demonstrate its impact.

Key Responsibilities

• Oversee the day-to-day running of the Hayashen Centre
• Coordinate facilities, suppliers, maintenance and room bookings
• Support health & safety, safeguarding and compliance systems
• Maintain monitoring, evaluation and GDPR-compliant data systems
• Support reporting to funders, trustees and stakeholders
• Act as a first point of contact for enquiries
• Support volunteers, activities and community engagement
• Maintain organisational systems and records

About You

You will have experience of coordinating operations in a community, charity or service environment, alongside strong organisational, administrative and communication skills.

You will have experience supporting compliance systems such as health & safety, safeguarding or GDPR, and be confident working with data management systems and digital tools.

What We Offer

• A welcoming, inclusive team and a role with real community impact
• Competitive salary and training opportunities
• The opportunity to develop a broad range of operational and organisational skills
• The chance to support and celebrate Armenian culture and community life

Please see the attached Job Description and Person Specification for full details