Jobs

PCS is looking for effective and enthusiastic Member Response Team Administrators with experience of working in a busy customer-focused environment. As a Member Response Team Administrator, you will be the main point of contact for PCS members and union representatives seeking advice and guidance.

Our Member Response Team Administrators provide efficient office and administrative support, engaging with members, representatives and colleagues through various communication channels including phone and email, encouraging member retention and supporting the PCS ethos as an organising union.

Salary and Location

• Band 2, Regional, Spine points 41-37
• Regional Salary: £36,646 p.a. rising to £40,901 p.a.
• Based: Birmingham. Hybrid working, a minimum of 2 days per week will be required in the office. (During the induction period we expect staff to be in the office full time.)

Successful candidates for the Member Response Team Administrator will be able to demonstrate:

• Experience of providing information and advice to members or customers enquiries
• Maintaining accurate records and extracting data in a CRM database such as Salesforce
• Efficient administrative support for events and meetings
• Effective written and oral communication skills

The main duties of the Member Response Team Administrator role include:

• Providing timely and sensitive support for our members enquiries through a variety of communication channels
• Maintaining accurate and up to date records in our Salesforce database
• Efficient administrative support for conferences, ballots and other activities

The Member Response Team Administrator role operates on a hybrid working basis, with flexibility to work from home outside of peak periods. Due to key operational and democratic activity, attendance in the office is required daily from February to April each year, with additional in-office periods as needed. Outside of these times, hybrid working arrangements will apply in line with team requirements.

Closing date: at 12 midday on 14 April 2026

Applications must be received by the closing date and time specified.

Interviews will be held in person at PCS Birmingham: Thursday 7 May 2026

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM ADMINISTRATOR

Ref: 0526

Grade: Band 2, Region

Salary:

Spine points 41 - 37

Starting salary £36,646 p.a. rising to £40,901 p.a.

Location: PCS Birmingham

Purpose of the job:

As part of the support team, to assist in building union strength and health by providing office and administrative support to specialist and operational staff, in line with the PCS ethos as an organising union.

Responsible to: Member Response Team Leader

Responsible for: Not applicable

Contacts

External:

PCS Union Representatives, Members, Employer and Government Departments, Employees of other trade unions, Suppliers, Legal and other advisors, Media, other external contacts

Internal:

PCS staff and officials, Bargaining, Organising, Campaigning, Balloting, Finance and other internal departments

Main duties and responsibilities

1. Member Support

• Engage with members, representatives and colleagues through various communication channels including phone and email
• Provide a willingness to adapt to new channels coming onboard and new technologies
• Conduct research to provide information and have a good level of knowledge to support our members
• Signposting on the range of membership benefits PCS offers
• Process and assess benefit claims in line with policy
• Support members to access assistance from local reps within the PCS activist structure
• Liaise with lay officials and colleagues to identify and take ownership of resolving any issues within the local bargaining areas
• Support PCSs goal of member retention
• Ensure cases allocated via CRM, and cloud-based calls are worked effectively and efficiently
• Work with the Team Leader to resolve and escalate members queries via the case management system

2. Telephony Support

• Use cloud-based telephony service for inbound and outbound calls
• Provide prompt and accurate call back advisory role
• Provide a rapid response service to enquires from PCS representatives and members

3. Maintain CRM database

• Use Salesforce based CRM to create and amend membership records
• Ensure information security and Data Protection by maintaining good practice for GDPR/DPA compliance
• Update payment records of members in a timely fashion. Identify and address any issues which may arise with external payroll teams
• Update, maintain and restructure activists, branch, group and employer information
• Support members, lay officials and colleagues to access digital channels to promote self-service maintenance of the database
• Ensure all union policies are adhered to, with particular reference to subscription policy

4. Office Support

• Full range of clerical and office administrative support
• Use Microsoft Office suite including Word, Excel, Outlook, SharePoint, email, internet and intranet to carry out day to day duties
• Arrange for and distribute newsletters, circulars, etc
• Send, receive and deal with correspondence and electronic mail
• Set up and maintain computerised databases, spreadsheets, etc
• Maintain efficient filing systems (shared and individual), both paper-based and electronic
• Undertake routine day to day tasks
• Actively manage the Support Services mailboxes

5. Meetings, Conference, Election, Ballot and Events Arrangements

• Draft agendas and supporting documents, prepare materials, collate and distribute for meetings, conferences, events and training courses according to relevant timetables
• Attend meetings, conferences, etc and produce accurate records in a timely manner
• Follow up action points where appropriate
• Liaise with operational staff, specialists and elected representatives on diaries
• Arrange meetings and book rooms, refreshments, travel arrangements and accommodation where appropriate
• Liaise with external organisations to secure information, materials, and to confirm attendance of speakers, etc
• Deal with expenses claim forms and other costs arising from meetings, and conferences where appropriate
• Ensure all accessibility and equal opportunities matters are established and are met
• Assist with the administration of group events including conferences and elections
• Assist with the administration of national and group ballots, elections in line with legal, rule and policy requirements
• Ensure that the Unions systems and procedures are protected against electoral and balloting malpractice or unfairness

6. Teamwork

• Provide feedback on improvements required to CRM systems to aid the development of new technologies and working methods within the department
• Maintain confidentiality of sensitive issues at all times
• Provide assistance to members of the team through support, guidance and training
• Attend and participate in team meetings
• Draft/update information required for the team

7. General

• At all times implement and promote the PCSs Equal Opportunities Policy and adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
• Willing to work outside normal office hours and location subject to personal circumstances, and advance notice

Person Specification: MEMBER RESPONSE TEAM ADMINISTRATOR

Ref: 0526

Date: March 2026

Location: PCS Birmingham

ESSENTIAL FACTORS

EXPERIENCE

• Working in a member or customer-focused role providing information and advice in writing and over the telephone
• Maintaining and updating accurate database records
• Organising events/meetings internally and externally

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to participation in appraisal and development review process
• Commitment to undertake job-related training

KNOWLEDGE

• Preferred knowledge of Salesforce
• Impact and use of digital and IT applications, including Word, Excel, Outlook, SharePoint, email, internet and intranet
• Knowledge and understanding of trade unions and work of the public sector

SKILLS

• Ability to organise and prioritise multiple tasks to meet deadlines and agreed service levels
• Ability to extract, manipulate and handle numerical and categorical data
• Communicate effectively orally and in writing
• Ability to handle sensitive situations effectively
• Ability to handle confidential information

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

Join a team that's making a real difference.

Adfam is the leading national charity tackling the effects of alcohol, drug use or gambling on family members and friends. We improve life for thousands of people. One way we do this is by empowering families and friends to get the support they need.

We want anyone affected by someone else's drug or alcohol use or gambling problem to have the chance to benefit from healthy relationships, be part of a loving and supportive family and enjoy mental and physical wellbeing.

This role offers the opportunity to be part of a successful national remote service, offering support via the phone or Zoom to affected adults in the UK. We are looking to recruit experienced Family Support professionals to provide these virtual support sessions to individual family members and sometimes groups. We are offering a number of roles at 15-20 hours per week, across 3-5 days, including Wednesday and at least 2 evenings per week (Mon-Wed).

Experience in supporting family members affected by someone else’s substance use is essential, as is experience with assessing and managing risk. Ideally, you would also have experience of working to support parents with their parenting and / or those experiencing domestic abuse. We offer fixed hours part time contracts within a friendly and supportive team. Whilst based at home and requiring the ability to work autonomously, Adfam prides ourselves on our supportive team ethos and working culture. 

• Salary: £30,000 pro rata
• 6.5% contributory pension scheme
• Contract: One year with likely extension

This is a remote working position based at home.

Please note, although counselling skills and qualifications are welcome and valuable as part of a skillset for this role, these are not counselling roles. This is professional support work and requires additional experience or skills in substance use, social work, complex family work or a related field. The role requires directive and facilitative guidance and input. If you are a counsellor looking for typical counselling work, please do not apply for this role. Thank you.

Closing date: Sunday 19th April

Application packs can be downloaded from our website. Alternatively, please email us to request one.

Adfam actively welcomes applications from all sections of society.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

Generalist Advice Worker/Advice Session Supervisor or Trainee position

Salary scale: SO1 - £38,585 to £40,514 per annum

Full-time: 35 hours per week

Term: Permanent

Post funded by Southwark Council

This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £35,689 for the first six months whilst undertaking the training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues
• Supervising advice and gateway assessment sessions
• Supporting and supervising staff and volunteers

To be successful you will need:

• Recent experience of giving advice to the public. This should include having undertaken advice casework.
• Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 13 April 2026

Interviews: Friday 17 April 2026

For further information and an application pack please go to our website via the apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Volunteer Centre Hackney is a thriving charity (annual income circa £1.1m, with 29 paid staff) providing volunteering infrastructure to the voluntary sector across the City of London and the London borough of Hackney. We support over 1500 residents a year to realise their skills and passions through volunteering and social action, and to share these for the benefit of others. We also provide volunteering resource, and advice and guidance on best practice in volunteer management, to hundreds of charities and community organisations.

Through our specialist programmes, our impact on the lives of residents is huge. We match volunteers to housebound residents to help them engage with communities and leave their homes; we provide long term personalised support to people with mental health conditions and learning disabilities to help them volunteer and find paid jobs; we support patients to deliver hundreds of their own activities and peer support groups at GP practices across City and Hackney; and in partnership with Public Health, we support over 250 Community Health Champions to share vital health messaging with their own diverse communities.  

This is a hands-on and strategic role for an experienced fundraiser who thrives in a small to medium sized charity environment. You will have autonomy to develop a whole new fundraising strategy, utilising diverse fundraising methods, and building and developing new project ideas and partnerships. You will lead on income generation primarily through sourcing and applying to multiple trusts and foundations, but diversified by building new corporate partnerships, community campaigns and individual giving. You will build authentic relationships with funders and supporters, and together with VCH colleagues, will identify new programme models as ways to generate income. You will contribute to the development and production of compelling stories, evidence and marketing and build and maintain the infrastructure needed to track and achieve progress against annual income targets.

Post holders need to have excellent communication skills, to represent the charity in writing and in person. You must be enthusiastic, self-motivating and confident to work primarily alone, but also able to engage and collaborate with staff from across the organisation to share information and impact evidence to support your role. If you are successful in securing funding there will be the potential to recruit additional support, and for you to become the Head of Fundraising of a small team.

Transform is seeking an organised and diligent Finance & Administration Manager to join our team.

Transform is a biennial festival of powerful international performance, based right here in Leeds. Every two years, we assemble artists from across the globe to present thrilling theatre, dance and performance to diverse audiences in their thousands across the city.

We’re looking for a capable, personable and experienced professional working in finance or administration who thrives on supporting organisations to run smoothly and efficiently. Organised, proactive and rigorous, you’ll be familiar with developing and leading effective administrative and financial systems. You’ll have an interest in contemporary arts and understand the value of Transform’s work.

About the role

Job title Finance & Administration Manager

Contract Part time, 3 days a week. Permanent contract. Working days ideally Monday–Wednesday but we are open to hours being split differently across the week and happy to discuss flexible approaches

Salary £36,000 per annum, pro-rata

Pension employer contribution 4%

Location Hybrid role. 1-2 office-based days per week in Mabgate, Leeds

Annual leave 33 days per year including bank holidays (20 days including bank holidays pro rata 0.6)

Line manager Artistic Director/CEO

Key relationships Executive Producer, Senior Communications Manager

Responsible for Payroll provider, Bookkeeper, Accountant (rolling freelance contracts)

Application deadline Monday 20 April, midday

Please see the job pack on our website for the full job description, person specification and information on how to apply.

Pay: £18 per hour + holiday pay
Hours: Full-time, 35 hours per week
Location: Kennington Road, Lambeth (hybrid, 2 days from home)
Contract: Temporary, initially one month with strong potential to extend (3 - 12 months)

We are looking for a highly organised and adaptable temporary Administrator to support a friendly, fast‑paced team. You’ll work across grants, property, finance and general administration, so a proactive, calm and flexible approach is key.

Key Responsibilities

• Provide day‑to‑day admin support across multiple teams.
• Manage varied tasks such as organising documents, ordering supplies and supporting written work.
• Use initiative to solve problems and find information.
• Maintain smooth operations during busy periods.
• Build positive relationships across the organisation.

What We’re Looking For

• Calm, steady and focused under pressure.
• Able to switch between different tasks with ease.
• Confident problem‑solver who can work independently.
• Strong team player who works well with different personalities.
• Reliable, organised and able to hit the ground running.

What You’ll Need

• Solid administrative skills.
• Ability to prioritise and manage your workload.
• Quick to learn new tasks and systems.
• Ready to start as soon as possible.

If you enjoy variety, stay calm in a busy environment and want to support a positive, collaborative team, we’d love to hear from you.

Applications will be reviewed on a rolling basis so please apply ASAP by submitting your CV in Word format.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have a disability and require reasonable adjustments to any part of the process, please reach out to us.

Location: Flexible / Homeworking

Salary: Grade 5 - £37,739 per annum 

Hours: Full time – 35 hours per week 

Contract: Three years fixed term until end of March 2029

Closing date: Monday 6th April 2026 at 11:30pm 

Do you have experience of developing and delivering tailored learning pathways and experience working with people facing multiple disadvantage or those that support them? If so, and you are looking for an exciting new career opportunity, then join Shelter as Learning Pathway Manager and you could soon be making a real difference to people affected by the housing emergency. 

About the role

You will deliver activities to support the MHCLG’s National Workforce Programme, by supporting housing and homelessness teams in both the public and voluntary sector to develop knowledge and skills Learning Pathways. Some Pathways will be specific to a role and others will be focussed on developing organisational knowledge, but all will support the development of professional skills and knowledge for those working with people experiencing housing and homelessness problems in England, to improve outcomes. You will also design, coordinate, and deliver a range of conferences and good practice events to promote learning and innovation across the sector.

About you 

You have proven experience in developing and managing tailored learning pathways and training programmes, including for housing and homelessness law and wider skills development, along with strong experience of working with people with multiple disadvantage and/or those who support them. You are able to develop and maintain partnerships across agencies to ensure the best client support and contribute to multiple agency projects, collaborating and sharing knowledge. Ideally, you are experienced in the homelessness sector or a related field, as well as having excellent skills in communication, IT and digital systems. 

Benefits  

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

About the team

The role will be part of Shelter’s Services for Professionals team, who deliver a varied and interesting range of services such as training in housing and homelessness prevention, specialist debt casework, housing law advice, as well as bespoke projects to support frontline staff. All our services have the ultimate aim of achieving positive outcome for people with housing and homelessness problems. 

 About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything. 

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

Safeguarding Statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Prospectus is delighted to be supporting a national mental health support organisation in the search for a new Prospect Research Manager. 

This organisation is a leading charity provider of mental health services in England, who are on a mission to bring about meaningful change: to our health and social care system, to the way society views mental illness, and to people's lives across the country. 

As the Prospect Research Manager, you will be responsible for leading prospect research across the fundraising team, supporting key outcomes across high-value fundraising. Focusing on the identification, qualification, and prioritisation of Philanthropy, Trusts & Grants, and Corporate Partnerships, this role will ensure data-driven decisions to support high-value fundraising. 

To be successful, as the Prospect Research Manager, you will have proven experience working within prospect research and have a strong understanding of high-value fundraising. You will have excellent research and analytical skills, and be confident using CRM systems. This person will be able to work independently, but also collaboratively with teams. 

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

As our new Senior Campaigns Adviser within involvement and co-production, you will bring direction, energy and bold thinking to develop campaigns that drive change. You will be skilled at identifying campaigning opportunities, implementing impactful campaigns, and ensuring people affected by motor neurone disease (MND) are at the heart of our work.

Your role is central to how we involve our community from the very start. You’ll be the Campaigns team lead on ensuring our community is meaningfully involved in developing our campaigns, and you’ll work closely with our Involvement Manager on this. You will also lead and coordinate volunteers, and ensure they have what they need to contribute.

We’re looking for a Senior Campaigns Adviser who brings creative ideas and strategic thinking and can navigate relationships with care and confidence.

Key Responsibilities

• Lead agreed areas of campaign activity and deputise for the National Campaigns Manager
• Ensure people affected by MND are involved throughout campaign development
• Recruit, lead and coordinate volunteers
• Plan and deliver campaign activities and events across England, Wales and Northern Ireland
• Measure and evaluate campaign delivery against agreed targets
• Write and update campaign resources, including emails, e-actions and toolkits
• Build and send supporter emails and e-actions
• Update website content for campaign pages
• Represent the MND Association with external stakeholders and coalitions

About You

Essential

• Experience working in a campaigns role in the third or public sector
• Proven ability to plan and deliver campaign strategies that lead to change
• Skilled in creating campaign resources and actions
• Experience leading or working closely with volunteers
• Strong written, verbal, organisational and project management skills
• Confident working under pressure and meeting deadlines
• Able to manage your own workload and work as part of a team
• Proficient in Microsoft 365
• Flexible to work some evenings/weekends and travel across the UK

Desirable

• Experience using Dotdigital, Impact Stack or Drupal CMS
• Basic HTML knowledge
• Understanding of public and patient standards for involvement
• Understanding of inclusive facilitation and trauma-informed practice

Hybrid working expectations: office attendance one day per week in London

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Contract: 9 Months Fixed Term (potential to become Permanent)

Hours: 35 per week

Flexible Arrangement: 2 days per week in office

About the Role

You will play a key role in delivering Norwood’s marketing and communications strategy, with a focus on events and community engagement.

Working closely with your peer Senior Marketing Executive and the wider Marketing, Fundraising and Events teams, you will lead the planning and delivery of campaigns that drive engagement, attendance and income.

You will take ownership of event marketing from concept through to delivery, ensuring activity is creative, well coordinated and delivered to a high standard.

About Norwood

Founded in 1795, Norwood is the oldest Jewish charity in the UK.  We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.

At Norwood, you will make a real difference every day.  You will be part of a supportive and inclusive team where kindness is shown in how we care, respect shapes how we work together, belonging ensures everyone feels valued, and empowerment enables people to thrive.

We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.

You will:

• Lead marketing and communications for corporate and community events
• Act as the main marketing contact for fundraising and engagement events
• Develop and deliver integrated campaigns across digital, print and social channels
• Work closely with internal teams and external suppliers to deliver high-quality outputs
• Support flagship activity including Norwood’s Annual Dinner and key appeals
• Shape creative concepts that engage supporters and reflect Norwood’s mission

This is a role for someone who enjoys variety, thrives in a fast-paced environment and wants to see their work make a visible difference.

Your Day to Day

You will:

• Manage marketing projects from planning through to delivery, ensuring deadlines and quality standards are met
• Coordinate all elements of campaigns including content, design, data and supplier input
• Work with external agencies, printers and designers to deliver campaigns efficiently
• Write and develop content for social media, email campaigns, publications and marketing materials
• Support the development of event communications, including promotional campaigns and supporter journeys
• Contribute to publications including donor magazines, newsletters and campaign materials
• Source stories, imagery and content that bring Norwood’s work to life
• Update website and digital platforms, ensuring content is accurate and engaging
• Work collaboratively across Marketing, Fundraising and Community Engagement teams

Your impact will be seen in:

• Strong attendance and engagement across events
• High-quality, consistent marketing output
• Campaigns that connect with supporters and communities
• Increased visibility of Norwood’s work and impact

Qualifications, Experience & Training

Essential

• Proven experience in a marketing role delivering campaigns from concept to launch
• Experience managing multiple projects and working to tight deadlines
• Strong content writing skills across a range of channels
• Experience coordinating internal and external stakeholders
• Strong understanding of marketing channels including digital, email and social media
• Experience using data and analytics to inform marketing decisions
• Experience working with CMS platforms and email marketing tools
• Strong organisational, communication and interpersonal skills

Desirable

• Experience within the charity or not-for-profit sector
• Experience of event marketing and fundraising campaigns
• Marketing or related degree
• Experience within a similar setting support people with neurodevelopmental disabilities.

Reward and Benefits

• 21 days annual leave + Jewish Festival & High Holy Days + 8 Bank Holidays (FTE)
• Enhanced parental pay
• Employee Assistance Programme
• Health cash plan covering dental, optical, and therapy treatments, with virtual GP access, private consultations, and wellbeing tools via the My Medicash App
• Blue Light Card scheme access
• Cycle to Work scheme
• £300 refer-a-friend bonus
• Career development pathway
• Free on-site parking
• A supportive, experienced team and management.

This is an exciting and flexible role for a passionate communicator that has a love for design work. Working closely with colleagues from around the country, you will show a ‘can-do’ attitude as you create and deliver strong marketing and communication materials for a variety of audiences. There is opportunity to help shape the work that we do and how we communicate – externally for our services but also internally, for our colleagues within Family Action.  

Main Responsibilities:

· Supporting Family Action services and central functions with the creation and delivery of quality and accessible marketing and communication materials.

· Consistent strong delivery of design and brand compliancy, with first-class proofreading and copywriting skills.

· Communicating with colleagues to help ascertain need and develop campaigns, designs and briefs, and liaising with external suppliers to manage the production process.

· Supporting internal communications to deliver excellence, timely communications.

About the Role

The primary focus of the Grants Officer is to support schools and youth organisations to operate the Jack Petchey Achievement Award scheme effectively and to promote, grow and deliver this and other Jack Petchey Foundation (JPF) grant programmes across London and Essex. This role will be responsible for Districts across Essex and act as the lead for specific uniform groups who deliver their activities in Essex.

This is a new role created following a recent restructure of the Grants team. It is offered initially as a 12- month contract (0.6 FTE / 22.5 hours per week) to support the growth of our Achievement Award scheme across Essex, with the potential of an extension, following review and subject to available funding. The working days and working pattern will be discussed with the successful candidate, however, it is worth noting the role will require evening and weekend work, so we are seeking someone who can be work flexibly.

The Achievement Award Scheme is the Jack Petchey Foundation’s flagship programme, with more than 2,000 schemes being operated in more than 1,400 schools, colleges and youth organisations across London and Essex. Through the programme, we invest millions of pounds each year to support young people and youth work. This is an amazing chance for you to have a big impact across a large number of organisations.

The Achievement Award Scheme enables schools, colleges and youth organisations to recognise, reward and celebrate young people’s achievements. At the Jack Petchey Foundation, we are passionate about encouraging young people to raise their aspirations, believe in themselves and make a positive contribution to society. Our Achievement Awards are designed to recognise a wide range of achievement, not just those achieving academically but are also aimed at young people who are ‘doing their best’ or demonstrating leadership skills, resilience and determination.

The post holder will manage delivery of the scheme and associated small grants in an assigned area of Essex. They will be responsible for maintaining and developing positive relationships with schools and youth organisations. The role will involve regular travel to visit schools and youth organisations, as well as outreach and community engagement work to identify and support new groups to apply to join our scheme. This work will also require evenings and occasional weekend work, especially to carry out assessment and review visits with youth organisations and to participate in our Achievement Award celebration events.

The successful candidate would therefore be someone who has flexibility to travel, work out-of-office hours, enjoys building relationships and public speaking, as well as navigating a busy grants and assessment caseload (desk-based processing, telephone calls/emails, and daily use of a database). You will need to be happy to travel regularly around Essex and one day per week to our office in Canary Wharf.

The Jack Petchey Foundation is an Equal Opportunities Employer, and we seek to build a team that reflects the diverse communities we serve. We particularly welcome applications from black and minority ethnic candidates as they are currently under-represented in our team.

Key Priorities of the Role:

• To promote and strengthen the Jack Petchey Achievement Award scheme and associated programmes (Leader Award Grants, Educational Visits and Learning Experiences, Environmental Awards and Partnership Programmes) in schools and youth organisations.

• To support schools and youth organisations to administer the Jack Petchey Achievement Award scheme to a high standard and maximise the positive impact it has on young people.

• To ensure that schools and youth organisations make maximum use of the small programmes and partnership programmes associated with the Jack Petchey Achievement Award scheme.

• To ensure that accurate data is recorded on all Jack Petchey Foundation systems. • To support programme growth, impact and reach by building stakeholder relationships in your assigned local area.

• To assess new applications and monitor the impact of the Achievement Award scheme and small grants awarded.

• To work with your colleagues in the Grants Team to deliver excellent grant making, review and improve processes, and strengthen relationships with all Jack Petchey Foundation stakeholders.

About You

This is an exciting time to join us as we grow our work as a charitable Foundation. You will have an opportunity to use and develop a wide range of skills in a friendly, dynamic and supportive team that is committed to growing our positive impact on young people.

The Grants Officer role demands a wide range of skills and a high degree of autonomy, reliability and flexibility. You will need to be an efficient, highly organised team member with excellent communication skills and a passion for our work. You will need to be able to manage your own workload within agreed targets and maintain a programme of planned visits, while creating new development opportunities.

You will possess an eye for detail, good administration skills and the ability to communicate confidently and present a positive external profile for the charity. Evening and weekend work is a requirement to meet the demands of this role. This is a busy and satisfying role, with each Grants Officer leading relationships with between 350-400 organisations. You will have strong planning skills and the ability to deal efficiently with regular grant applications, and with busy grant reporting periods twice a year.

Evening and weekend work is a requirement of this role, which on occasion can require up to two to three out-of-hours events in one week, depending on the event schedule. These are seasonal events, primarily during term-time and time off in lieu will be granted for additional hours worked. This role could offer flexibility around school holidays.

This is a perfect time to join the Foundation to support us to deliver our strategic plan – while we also streamline our processes, improve our support to our grantees, and review our grant-making criteria and guidance. This is your chance to make your mark within a motivated and ambitious team and help us to reach even more young people with our funding.

Main Areas of Responsibility

1 Develop, manage and promote the Jack Petchey Achievement Award Scheme and other JPF opportunities

1.1. Identify schools and youth organisations not currently running the scheme and proactively promote the Achievement Award (AA) scheme to them, following up as required

1.2 Receive, assess and process all grant applications to join the AA scheme, in accordance with Jack Petchey Foundation policies and procedures

1.3 Attend, participate and assist with delivery of Achievement Award celebration events (usually evenings with some weekend events), including making a speech to congratulate the young people

2 Quality Assurance for the Jack Petchey Achievement Award Scheme

2.1 Develop relationships with and support schools, alternative provision, and youth organisations on the Jack Petchey Achievement Award (AA) scheme to operate the scheme to the highest possible standard

2.2 Provide timely support to such organisations to enable them to run the AA scheme effectively

2.3 Implement a strategic approach to conducting face-to-face and digital assessment and monitoring visits to schools and youth organisations in your area on the Jack Petchey Achievement Award scheme, to ensure our funding is well spent and to identify opportunities to improve delivery

3 Administer the Jack Petchey Foundation grant making process

3.1 Ensure accurate records are kept on the Foundation’s database (Salesforce), including up-to-date contact details and records of communication with groups in receipt of or applying for grants

3.2 Approve/authorise payment of AA grants and related programmes in accordance with our policies

3.3 Ensure appropriate grant reporting by schools and youth organisations and negotiate return of funds where a grant has not been used in accordance with conditions

3.4 Proactively manage risk, being alert to potential fraud 3.5 Ensure that clubs and groups receive all necessary materials to operate the Achievement Award scheme effectively

3.6 Assess and approve Leader Awards and Environmental Awards in accordance with our policy

3.7 Assess applications for Leader Award Grants, Educational Visits and Learning Experiences Grants and Environmental Award Grants in accordance with our policy, with recommendations put forward to senior staff

3.8 Provide regular updates on your work and Grants Officer patch during monthly one-to-ones

4 Promote the wider work of the Jack Petchey Foundation to schools and youth groups

4.1 Identify case studies and other stories and material that can be used for our communications, supporting communications team colleagues to raise awareness of our opportunities and impact

4.2 Represent the Foundation at digital and physical events, local networks, funders’ fairs, and community or young people’s forums to help promote our Grant Programmes and other opportunities

4.3 Assist with digital and face-to-face monitoring and reporting in relation to groups that have received a Jack Petchey Foundation Project Grant or other funding Promote the wider work of the Jack Petchey Foundation to schools and youth groups

Other Responsibilities

5.1 Actively contribute to Grants team and Jack Petchey Foundation team meetings

5.2 Take a lead on specific projects and undertake other tasks as agreed with Grants Manager

5.3 Provide telephone/email support and advice about our funding streams to existing grantees or potential applicants

Please note these are the normal duties which the charity requires from the position. However, it is necessary for all staff to be flexible, and all employees will be required from time to time to perform other duties as may be required by JPF.

The postholder will be required to work at all times within the policies, procedures and values of the Jack Petchey Foundation, in particular safeguarding, health and safety, and data protection and consent policies.

Global Canopy is a data-driven not for profit that targets the market forces destroying nature. We do this by improving transparency and accountability. We provide innovative open-access data, clear metrics, and actionable insights to leading companies, financial institutions, governments and campaigning organisations worldwide. 

About the Role

We are looking for two full-time Researchers to join the Corporate Performance team on fixed-term contracts, one for six months and the other for nine months. 

This role will be central to the Corporate Performance programme and strengthening our data. You will be responsible for carrying out thorough and detailed research and engagement on corporate performance, focusing on deforestation, ecosystem conversion and associated human rights abuses across a range of high-risk commodities and geographies. This work will bring greater accountability and transparency to companies and financial institutions exposed to deforestation, ecosystem conversion and associated human rights abuse risks.

You will be responsible for activities such as:

• Working with members of the Corporate Performance team and external consultants to complete assessments of companies and financial institutions on their commitments and reporting
• Locating, evaluating and cataloguing company and financial institution policies and other company-disclosed information (both qualitative and quantitative) relevant to their deforestation and human rights commitments
• Ensuring the data collected is accurate and reliable, and delivered to a high standard
  • Collating and cleaning the data from the assessments ready to be presented on the website and for analysis
• Working with the team to identify novel insights emerging from the data
• Provide support to data users
• Supporting, and occasionally leading on, engagement with assessed entities
  • Reviewing company and financial institutions comments on their finalised assessments, and working with other Researchers to respond accurately
  • Engaging assessed entities on their assessments and areas for improvement

• Supporting wider research tasks, including methodology reviews, selection of entities for assessment, and team coordination

Other duties:

• Play an active role in Global Canopy’s ongoing development as a member of a small, dynamic team.
• Contribute to Global Canopy’s other activities as appropriate.
• Other duties commensurate with the post and as required.

About You

To be successful in this role, these are the things that will matter the most:

• Strong qualitative and quantitative analytical skills, with excellent attention to detail
• Clear and effective communication skills
• A commitment for data quality, accuracy and consistency
• A strong drive to contribute to our mission, and a passion for sustainability
• A collaborative mindset and experience working effectively in a team
• Excellent organisational skills and ability to manage multiple tasks
• Proactive and independent approach to managing own work

Essential behavioural competencies:

• Positive and proactive approach to work
• Flexible team player, while also able to work independently
• Ability to work to deadlines and manage competing priorities effectively and support others to do the same

Skills and experience:

• Qualitative and quantitative data collection, analysis and management 
• Ability to apply methodologies to assess and evaluate data in practical contexts
• Experience with large, complex datasets, including data cleaning and processing
• Ability to distill complex data into clear, evidence-based insights and actionable findings
• Strong engagement and communication skills, with the ability to convey complex methodologies and research findings to non-expert audiences, both in writing and verbally
• Ability to problem solve and identify opportunities for improvement in existing systems, research approaches, and ways of working
• Confidence using relevant IT packages, e.g. Excel, Google Sheets
• Knowledge and experience of working on deforestation, human rights, supply chains, or ESG topics

Desirable

• Fluency in languages in addition to English are an advantage, in particular Portuguese 
• Experience engaging corporate or financial institutions on topics relating to deforestation, sustainability, or ESG
• Knowledge and use of GIS, R-scripts, statistical testing/data analysis software would be an advantage. 
• Interest in the human rights and social dimensions of commodity-driven deforestation and environmental degradation

Benefits

Salary: £32,000 per annum full time equivalent. This role sits within Band E on Global Canopy’s remuneration framework.

Nature of contract: Full-time, fixed-term (6 months and 9 months) You will be asked to confirm which contract you are interested in when submitting your application. We are a flexible employer and welcome candidates wishing to work flexibly. 

Base: Our office is in Oxford. We offer hybrid working, with regular office attendance required for this role (details in role overview).

Holidays: 36 days (including bank/public holidays) for discretionary use across the annual leave year.

Pension: Employer pension contribution of 8%.

Healthcare cashback plan: Covering dental fees, eye-care, wellbeing, physiotherapy, chiropody and much more – for you and any children. 

Employee Assistance Programme: Which provides free, confidential advice on personal and legal matters.

Other: Huge range of discounts and cashback deals at gyms, restaurants, holidays, and much more.

How to Apply

To apply for the position, please follow the links and submit an up-to date CV and covering letter.

The covering letter should explain your motivation for the role, and how your skills and experience fit the person specification. (Please no more than 1 side of A4). 

All candidates are asked to complete an anonymous diversity monitoring form when they apply. 

Right-to-work in the UK is required for this position. 

The closing date for applications is Tuesday, 7 April at 9:00am BST. Interviews and written exercise assessments will be held virtually starting w/c 13 April. Depending on the volume of the applicant pool, we may begin the selection process with a first-round screening interview. We are looking for the successful candidates to start in May.

Applicant data will be managed in accordance with the candidate privacy policy available on our website.

We are recruiting a dedicated Senior Client Services Coordinator to deliver our assistance dog programmes, providing tailored, one-to-one training & support to our clients and their dogs. This includes task work, obedience, and building strong partnerships through home visits, community sessions, and nationwide travel.

The Senior Client Services Coordinator will oversee the client services team, ensuring high-quality support across assessments, waitlists, aftercare, and partnerships. Responsibilities include training new staff, supporting recruitment, managing client progress and behavioural concerns, and contributing to team planning and performance.

The role requires strong experience in dog training and behaviour, excellent communication skills, and the ability to make informed decisions in a fast-paced environment. Flexibility is essential, including some evenings, weekends, and travel.