Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Cord
Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities.
We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.
Cord operates in eight countries and implements programmes in the following areas:
- Empowering Women & Girls
- Accessing Fundamental Freedoms
- Climate & the Environment
- Economic Empowerment
- Supporting Stronger Societies
We are a small, committed team who love working together to make a huge impact. A 2026 global staff survey returned very positive feedback about Cord as a place to work with strong expressions of belonging, purpose and value, and with 97% of staff saying that would recommend Cord as a great place to work. We are looking for a great candidate to join this fantastic organisation and contribute to our work to Build Peace. If you like the sound of us, then take a look at the recruitment pack and come and join our team!
About the Role
Cord’s turnover is about £2.3M a year. About 85% of Cord’s funding is restricted, coming from institutional donors like the EU and governments, and 15% (about £300K) is unrestricted coming from a committed UK supporter base and other private fundraising streams.
In 2026, Cord is registered in the UK and has offices in five other countries and programme activities in a further seven countries.
Cord has a range of finance systems, procedures and reporting practices to meet the needs of our operations in each location. Our finance function facilitates operations across the organisation to ensure there is good financial management, effective financial control, and compliance as well as a culture of support and learning.
This role is responsible for bookkeeping for Cord’s UK operation. The organisation’s income is received directly to the UK, the UK expenditure (£700K) and the organisation’s main treasury management is within the UK. The UK Finance Officer processes the monthly payroll for the UK (11ppl) and international staff (8ppl), processes international payments and fund transfers. The role also supports to the Finance Manager to implement the Finance Workplan and it produces a range of reports that support the effective financial management of the organisation.
This role would suit someone with experience of working in finance within a charity, who is motivated by the work that Cord does and is interested in undertaking a long-term role. You will need an organised approach to your work, with the ability to diligently complete routine functions independently, whilst also being sufficiently flexible and able to respond to immediate tasks as they arise. You will have a drive for continual improvement of the organisation’s systems and processes, with a view improve efficiency and adapt to changing technological developments and compliance regulations.
If you like what you read and are passionate about real and lasting change, come and join us and be part of the Cord story.
Application Instructions
To apply please send you CV and a covering letter that explains your interest in Cord and the role, and details how you fulfil the requirements of the role.
This is a hybrid role that is based in Cord’s admin office in Coventry and part at home. Applicants must have the right to work in the UK.
Please provide a cover letter that outlines how you fulfil the requirements of the role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
If you share our vision that ‘every young person should be empowered to gain the confidence, independence and skills they need for a better and brighter future’ we might have the perfect role for you!
ThinkForward is recruiting a Progression Coach in Gillingham, Kent, to join our team delivering our unique programme supporting young people into further education and employment. If you are….
· Passionate about, and experienced in, supporting young people to make amazing decisions about their futures
· Committed to equity, diversity, anti-racist and anti-discriminatory practice
· Persistent, empathic and agile in your style of work and able to apply a coaching approach to the delivery of our programme
· Able to tell the stories of our work through data
· Confident in running one-to-one and group work sessions
· Knowledgeable of employability practices and the importance of tailored progression planning for young people
…then please click on the job pack for our role description and information pack for more details about ThinkForward and the role you could play, then apply with your CV and cover letter.
Applicants should note that this role will require access to a vehicle.
The role is open to part-time, freelance, and term-time only arrangements.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
If you share our vision that ‘every young person should be empowered to gain the confidence, independence and skills they need for a better and brighter future’ we might have the perfect role for you!
ThinkForward is recruiting a Progression Coach in New Romney, Kent, to join our team delivering our unique programme supporting young people into further education and employment. If you are….
· Passionate about, and experienced in, supporting young people to make amazing decisions about their futures
· Committed to equity, diversity, anti-racist and anti-discriminatory practice
· Persistent, empathic and agile in your style of work and able to apply a coaching approach to the delivery of our programme
· Able to tell the stories of our work through data
· Confident in running one-to-one and group work sessions
· Knowledgeable of employability practices and the importance of tailored progression planning for young people
…then please click on the job pack for our role description and information pack for more details about ThinkForward and the role you could play, then apply with your CV and cover letter.
Applicants should note that this role will require access to a vehicle.
The role is open to part-time, freelance, and term-time only arrangements.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
Team: Insight & Data
Location: Remote
Work pattern: 35 hours per week, Mon-Fri
Salary: Up to £36,327.99 per year
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Insight & Data Analysis Officer:
- Provide a data analysis service to all teams across Cats Protection
- Provide clear analytical insight and narrative to support strategy, planning and decision making
- Extract, analyse and interpret data from various systems
- Translate complex data into clear insights for internal stakeholders
- Produce and deliver regular reports, helping teams to measure performance against KPIs
- Use evidence from Cats Protection’s annual CATS Report to inform decision making and shape external communications
- Provide data and insight to inform external communications
About the Insight & Data team:
As part of the Strategy, Planning and Insight Department, the Insight Team provides a data analysis service to all directorates across Cats Protection including Cats Welfare & Operations, Marketing & Income Generation and Advocacy, Campaigns & External Affairs. We are a small team that deliver regular and ad reporting against the charity’s strategic objectives, manage market research projects and provide insight to help the organisation make effective decisions.
What we’re looking for in our Insight & Data Analysis Officer:
- Significant experience of extracting data from systems, analysing the data and creating reports and insights
- Experience using reporting tools such as Dashboards
- Understanding of data analysis software
- Experience of providing a data analysis service to multiple teams
- Experience writing surveys and analysing the results of market research projects
- High level of IT literacy
- A strong communicator
- Excellent planning and organisational skills with the ability to meet deadlines
- Ability to build and maintain positive working relationships with a variety of people and functions
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Application closing date: 4th June 2026
Virtual interview date: 18th & 19th June 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Making a better life for cats, because life is better with cats
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We’re seeking a highly organised, proactive Operations Coordinator to help keep our work running smoothly behind the scenes. This is a varied role supporting colleagues across teams, maintaining key systems and trackers, and helping ensure processes are clear and effective.
Pause works alongside women at risk of having children removed from their care, helping them improve their lives and influencing the services and systems that affect them. Our vision is a society where women who experience child removal receive the support they need so it never happens more than once.
You’ll provide high-quality operational and administrative support to the national team, monitoring shared inboxes, maintaining accurate records, supporting project and funding tracking, and helping ensure effective use of our case recording system.
This role suits someone who is detail-oriented, digitally confident and comfortable managing competing priorities. You’ll collaborate across teams, using strong communication and coordination skills, while taking ownership of your work and adapting to changing needs.
You’ll be part of a small, supportive team, where everyone takes a flexible and collaborative approach to work and is committed to improving outcomes for vulnerable women.
Please ensure you address the "Experience" and "Knowledge and Skills" sections of the person specification in your covering letter.
We work to improve the lives of women who have had more than one child removed from their care, and the services and systems that affect them.
The client requests no contact from agencies or media sales.
Breathe Arts Health Research are looking for an organised and proactive Programme Officer to join our team and support the delivery of our innovative arts and health programmes.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking a Relationship Fundraiser. This is an exciting and varied role incorporating developing corporate partnerships, supporting volunteer fundraisers, organising fundraising events, and building relationships with community groups.
Sight Support West of England exists to reduce the impact of sight loss, supporting blind and partially sighted people across the county to lead independent lives and to secure equal access to services.
The role is based in Bristol, Bath and South Gloucestershire, and you will be travelling around the area to meet supporters and attend fundraising events. You will need to regularly attend our office in Bristol. There will also be occasional travel to our partner offices in Devizes (Wiltshire) and Cheltenham.
As Relationship Fundraiser, you will be playing a key role in ensuring the financial success and stability of our charity. There is a wide salary band depending upon experience. You might be coming to this role as a fundraiser, looking to develop your career, or as an established fundraiser looking to use your skills in your local community.
Full details of the post can be found in the attached Job Description and Person Specification, along with details of how to apply for this post. Sight Support is committed to equality and valuing diversity, and welcome applications from all backgrounds. If you would like to discuss any elements of the role in advance of applying, please do contact us for an informal discussion.
Please send CV accompanied by a cover letter outlining your suitability for the role and how you meet the criteria in the person specification. Applications without cover letters will not be considered.
Sight Support is committed to quality, equality and valuing diversity, and welcome applications from all backgrounds. As a sight loss charity, we particularly encourage applicants who are visually impaired to apply.
If you would like to know more about the role before you apply, informal confidential discussions prior to application are welcome; please call our office to arrange an appointment.
The client requests no contact from agencies or media sales.
SEQF Employment Specialist
Birmingham, B24 8HZ
We are advertising for 3 roles (2 x Full Time, 1 x Part Time 0.5FTE)
Salary: £31817 per annum (pro rata for Part Time). Fixed Term Contract to 31.3.27.
Location: Gravelly Hill, Birmingham B24 8HZ
Benefits: 25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more
Reporting to: Employability Manager
About FareShare Midlands
FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here.
About the Role:
We are seeking an experienced Supported Employment Specialist with a strong background in IPS (Individual Placement and Support) or SEQF (Supported Employment Quality Framework) models to join our team. The successful candidate will work directly with participants to help them identify, secure, and sustain competitive employment while building strong partnerships with employers and community support providers. This is a hands-on role that combines vocational coaching, employer engagement, and individualized support planning.
Key Responsibilities:
- Identify, recruit, and register eligible participants, conducting inductions and assessing individual employment barriers.
- Work with participants to develop personalized vocational profiles, action plans, and career goals.
- Deliver one-to-one and group coaching, employability workshops, and workplace skills training.
- Apply the SEQF supported employment model, guiding participants through all five stages to achieve and sustain competitive employment.
- Identify and develop relationships with local employers to create suitable, inclusive work opportunities.
- Negotiate reasonable adjustments, job carving, and return-to-work strategies with employers.
- Support employers to embed inclusive practices that meet business needs and participant goals.
- Maintain accurate records of participant progress, outcomes, and employer engagement in line with SEQF standards.
- Arrange access to training opportunities and develop partnerships with specialist support providers.
- Ensure all placements and employment opportunities comply with safeguarding, health, and safety requirements.
Essential Skills:
- Excellent written, verbal, and interpersonal communication skills.
- Experience delivering one-to-one and group coaching or training sessions.
- Ability to assess understanding, adapt resources, and provide tailored guidance.
- Skilled at coaching, motivating, and inspiring participants to achieve employment goals.
- Experience supporting individuals with learning disabilities, autism, ADHD, or other employment barriers.
- Proven record in employer engagement and achieving positive participant outcomes.
- Knowledge and practical experience of SEQF or IPS supported employment frameworks.
Desirable Skills:
- Knowledge of the food industry and retail sector in the Midlands.
- Understanding of food waste and food poverty issues.
- Level 3 IAG (Information, Advice, and Guidance) in Employability.
- Understanding of welfare benefits.
How to Apply:
If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV.
We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands.
Closing date for applications is Wednesday 3rd June 2026
We redistribute good quality surplus food which would otherwise go to waste and also support people to find work through our employability programme.
The client requests no contact from agencies or media sales.
Position Team Lead (Justice Services)
Location North West England (community and custodial)
Salary £29,077 – £31,500 + excellent benefits
Hours 35 hours per week (flexible working)
Status Fixed term until 28th February 2027
Closing date 11 June 2026
The Wise Group, in partnership with the Ministry of Justice and third-sector organisations, delivers the Finance, Benefit and Debt service across the North West of England.
This role is about more than advice. It’s about helping people stabilise their finances, reduce crisis, and create the conditions for long-term change.
Working across prison and community settings, you will lead a team delivering one-to-one mentoring to men facing financial hardship, benefit challenges and debt. You’ll work closely with probation, prison teams and local partners to ensure people can access the right support at the right time.
Using our Relational Mentoring approach, your team will build trusted relationships that go beyond transactional support - helping individuals make meaningful, sustained progress.
As Team Lead, you will play a key role in how this support is delivered - shaping team performance, strengthening partnerships and ensuring we deliver high-quality, person-centred services that make a real difference.
What you’ll lead
People and performance
Recruit, onboard and support mentoring staff delivering frontline interventions. Provide regular supervision, support wellbeing and performance, manage caseload allocation and create a culture focused on accountability, rehabilitation and outcomes.
Service delivery
Ensure consistent, high-quality delivery across custodial and community settings. Support your team to address finance, benefits and debt barriers that impact stability and resettlement.
Partnerships and stakeholder engagement
Build strong working relationships with prisons, probation, Ministry of Justice partners and third-sector organisations. Strengthen referral pathways and support collaborative delivery.
Safeguarding, risk and compliance
Ensure safe working practices are embedded, including risk assessment and safeguarding. Manage and escalate concerns appropriately and ensure compliance with all requirements.
Data, quality and performance
Oversee CRM systems, case recording and performance reporting. Use data and insight to track progress, meet contractual requirements and drive service improvement.
Continuous improvement and change
Identify opportunities to improve delivery, gather feedback and support the ongoing development of justice services across the North West.
What you’ll bring
-
Experience leading or coordinating frontline teams within criminal justice, social justice, employability or related services
-
Strong people management and coaching skills, with the ability to build trust and accountability
-
Understanding of the challenges faced by people entering or leaving custody, particularly around finance, benefits and debt
-
Ability to manage competing priorities in a fast-paced, partnership environment
-
Strong organisational and digital skills, including experience with CRM systems and performance reporting
-
Confidence building relationships with statutory and third-sector partners
-
A practical, solutions-focused approach and the ability to implement change
Essential requirements
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Full driving licence and access to a car for daily use
-
Willingness to travel across the North West, including custodial and community locations
-
Successful completion of enhanced Level 1 prison vetting
-
Home broadband to support flexible working
Experience of working in a custodial setting is advantageous.
View the Role Profile on our website for full details about this opportunity.
The client requests no contact from agencies or media sales.
Marketing & Communications Co-ordinator
Salary: Up to £30,000
Location: Hybrid – 3 days per week at the Chiltern Society office (Chesham, HP5 1AG), with remote working and some travel across the Chilterns
Job Description
This is an exciting opportunity to join a small, passionate charity dedicated to caring for the Chilterns – protecting its natural beauty, cultural heritage and environmental sustainability.
Following an internal promotion, this role will play a key part in delivering the organisation’s new strategic plans. You will help grow and diversify the supporter base through creative and impactful digital communications, alongside coordinating a varied programme of public events, including the annual Heritage Festival.
You will be responsible for creating engaging content across digital channels, managing and developing the organisation’s website and CRM systems, and supporting the delivery and promotion of events. Working closely with colleagues, volunteers and stakeholders, you will ensure communications are timely, relevant and inspiring, encouraging more people to connect with and take action for the Chilterns.
This role is ideal for someone creative, organised and proactive, with a passion for nature and strong digital skills. You will enjoy working across multiple projects, building relationships and contributing to a collaborative team environment.
To apply please provide a CV detailing your skills and experience and a supporting statement
outlining how your experience matches the person spec and why you are the right person for the job
We care for the Chilterns. We are on a mission to conserve and enhance the natural beauty and heritage of the landscape.



The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Senior Recovery Worker to play a pivotal role in our Hounslow Safe Space, Mental Health Crisis Alternative Service.
Sounds great, what will I be doing?
In this role, you will take a leading position within a dynamic mental health crisis and early‑intervention service, managing a diverse caseload while providing skilled de‑escalation, robust risk assessment and coordinated multi‑agency support. You will guide and empower service users to engage with community services, while also offering day‑to‑day leadership to Recovery Workers, Peer Support Workers and volunteers, ensuring consistent, high‑quality practice. Acting as shift lead when required, you will make informed, real‑time decisions to maintain safe and effective service delivery. A key part of the role involves supporting student placements, contributing to learning plans and offering reflective supervision. You will work closely with the Service Manager and Area Manager to monitor performance, contribute to audits and quality reviews, and drive ongoing service development. You will also play an active role in recruitment, onboarding and volunteer integration, and represent the service in partnership forums, strengthening pathways with local crisis teams and community organisations to ensure continuity of care and smooth transitions for service users.
Please notes this role required you to work from 2pm - 10pm, including weekends and bank holidays.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You'll bring solid experience supporting people with mental health difficulties, dual diagnosis, and complex needs, along with the confidence to manage complex cases and work collaboratively with a range of services to keep people safe. You'll be someone who has supported or guided colleagues, peer workers, or students, and who's comfortable contributing to co‑produced activities and working in fast‑paced, crisis‑focused environments. A strong grounding in mental health, trauma‑informed practice, and the realities faced by people accessing crisis and community services is essential, as is a working knowledge of key legislation and safeguarding responsibilities. You'll also bring a deep belief in recovery, strengths‑based practice, and partnership working, alongside clear, adaptable communication that helps you connect with service users, professionals, and the wider community.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
The Role
This is a great opportunity to join the Law Society Library team, leading on the development of our collections and shaping a high quality, responsive legal collection and research service for our 200,000 members.
The successful candidate will play a key role in delivering our legal enquiry service, handling varied research requests for cases, legislation, precedents and more. Your expertise will maintain the integrity of our unrivalled collection of current and historic law, ensuring it meets the evolving needs of the legal community we serve.
The Law Society is the membership body for the legal profession and our members are at the heart of what we do. In this role, you will work directly with them to deliver excellent research and collection services that support their legal practice and professional excellence.
Please refer to the job description for additional information.
What we're looking for
You will have proven experience of legal information enquiry work and of research using hardcopy and online databases.
You will have strong analytical skills to assess collection needs and make informed decisions based on your extensive knowledge of current UK legal information resources.
Your positive professional attitude and proactive approach, will enable you to take the lead on collection development projects, adapt to new challenges and take the initiative with creative solutions.
With excellent communication skills and customer service experience, you will confidently work with our members and colleagues to deliver our fantastic professional enquiry service to the large membership of solicitors across England and Wales.
What's in it for you
We offer a generous , a friendly working environment and excellent professional development opportunities. We support a hybrid way of working and would expect you to be present in four days each week.
A right to work in the UK is required for this role. Please note: if you are an internal applicant, our pay policy will apply.
For an informal conversation about the role before applying, please contact .
Union Chapel is one of London’s most iconic live music and cultural venues — a Grade I listed landmark where world-class events power transformative social justice and community work. We are looking for an ambitious Development and Evaluation Manager to help grow and sustain our fundraising across arts, heritage and social impact projects.
Working closely with the Head of Development, you will lead on trusts and statutory fundraising, develop compelling funding applications and evaluation reports, and contribute to the growth of individual giving and corporate partnerships. This is an exciting opportunity for an experienced fundraiser who combines strategic thinking with strong relationship-building and storytelling skills, and who wants their work to have visible community impact within a unique cultural organisation at the heart of arts, heritage and social justice.
Please send a CV and Supporting Statement and complete the equal opportunities on our website
Deadline for Applications 10am, Monday 15 June
First Round Interviews (online) Week commencing 22 June
Second Round Interviews (in person) Week commencing 29 June
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Purpose
The Deputy Support Manager is responsible for the effective day-to-day leadership of frontline support services, ensuring a consistently warm, inclusive, and professional experience for everyone engaging with Mustard Tree.
This role plays a critical part in delivering a “Mustard Tree Welcome” – a trauma-informed, non-judgemental, and person-centred approach that ensures every individual feels seen, heard, valued, and safe from their first point of contact.
You will lead a proactive and positive team to deliver exceptional client care across both in-person and digital channels (including phone, email, and internal systems), ensuring services are accessible, responsive, and delivered with dignity.
Through strong leadership, clear communication, and effective management, you will ensure the reception environment runs smoothly, maintains high standards of safeguarding and service delivery, and contributes meaningfully to Mustard Tree’s mission to support people facing poverty and crisis.
Key Competencies
World Class Welcome and Customer Service
· Deliver and role model a “Mustard Tree Welcome” that is compassionate, trauma-informed, inclusive, and non-judgemental.
· Ensure all individuals are greeted in a way that promotes dignity, respect, and belonging.
· Maintain a rota that provides reception and support coverage from 8am–4pm, ensuring accessibility for staff, volunteers, and members at all times.
· Lead the team to provide a high-quality, consistent welcome across all channels, including face-to-face, telephone and email and digital systems
· Ensure digital communication is timely, professional, and empathetic, with accurate information recorded on TreeSalt.
· Support individuals to access services confidently through clear communication, reassurance, and effective signposting.
Proactive in Living and Sharing our Culture, Values and Behaviours
· Take ownership of maintaining a professional, organised, and calm reception environment at all times.
· Ensure the reception environment is welcoming, safe, and accessible.
· Mentor and support Freedom volunteers, ensuring they are confident, capable, and aligned with service standards.
Courage in Problem Solving and Embracing Change to Meet Needs
· Identify areas for improvement and proactively implement solutions to enhance service delivery.
· Take ownership of operational decision-making within the reception area, including rota management, workflow prioritisation, and service adjustments.
· Ensure systems and processes are used effectively to maintain a smooth, efficient service.
Confident in Safeguarding and Incident Management
· Act as a safeguarding lead within the reception environment, ensuring all concerns are recognised, recorded, and escalated appropriately.
· Maintain a strong awareness of risk, responding calmly and effectively to challenging or complex situations, supporting to minimise incidents.
· Support individuals in distress with empathy and professionalism, ensuring appropriate boundaries and escalation.
· Ensure confidentiality and data protection standards are upheld at all times.
· Demonstrate resilience, maintaining professionalism, positivity, and emotional awareness in a fast-paced and challenging environment.
Skilled in Analysing Impact and Reporting
· Oversee and monitor registrations, identifying trends and ensuring fair access to services such as the Community Shop.
· Deliver a minimum of 20 weekly support appointments, ensuring timely access and reducing waiting times for individuals in need.
· Collect a minimum of 2 case studies per month to evidence impact and inform service development.
· Conduct monthly audits with the Service Manager to ensure high standards across:
- Data input and use of TreeSalt
- Paperwork accuracy and compliance
- Quality and consistency of the welcome experience
Positive Management of Stakeholders, Partners and Supporters
· Support case management processes alongside the Service Manager, ensuring coordinated and effective support for individuals.
· Develop and maintain relationships with other services, ensuring clear navigation and warm handover for clients.
· Support individuals to access services confidently through clear communication, reassurance, and effective signposting.
· Regularly review feedback from comments books and satisfaction surveys, embedding learning into service improvements.
Insight in Finances and Expenditure
· Support effective use of resources, identifying efficiencies and ensuring services are delivered within agreed budgets where applicable.
· Work with operational teams to manage stock given using the 40% gifting model in the community shop.
· Monitor the use of the hardship fund from reception, providing small grants to people in crisis via existing processes.
Developing Accountability and Inspiring our Teams
· Lead, supervise, and motivate the Support teams, including volunteers.
· Act as the central coordination point for reception, ensuring alignment between services, teams, and daily operations
· Conduct regular 1:1s, setting clear expectations, supporting wellbeing, and addressing performance proactively.
· Ensure all data input is completed by the support staff time within expected guidelines, including communication of risk and safeguarding.
· Identify skills gaps and ensure appropriate training and development, including:
- Motivational interviewing
- Trauma-informed practice
· Deliver consistent communication through:
- Daily morning briefing.
- Monthly team meetings and updates
· Delegate tasks effectively while maintaining overall accountability for team performance.
General Work Duties
· Support Freedom trainees to develop skills and behaviours and feel part of the community.
· Work within health and safety guidelines and Mustard Tree policies and procedures
· Supporting other staff and departments and provide practical relief cover for workstreams.
· Take responsibility for professional development, attending training courses as required.
· Leading by example, embodying Mustard Tree values and represent the charity as required.
· Contribute towards being an environmentally responsible organisation as part of day-to-day activities including recycling and supporting ‘paper-lite’ practices.
· Other tasks and duties relevant to the role as required by the organisation.
Please submit a one-page cover letter outlining how your skills are a fit for the role.
Our mission is to combat poverty and prevent homelessness.
The client requests no contact from agencies or media sales.
Vacancy type: Paid Vacancy
Function: Human Resources
Location: Head Office - Sully (Hybrid Working)
Salary: £70,000-£75,000 (depending on experience)
Contract type: Fixed term
Contract lenght: 6 months
Contract hours: Full time
Weekly hours: 40 hrs p/w
Closing Date: 07/06/2026
Ref No: 1075
We are seeking a strategic and values-driven Director of Finance to join our Executive Team on an interim basis.
About the role
The Director of Finance is a key member of the Executive Team, providing strategic and operational leadership across all aspects of finance to support the delivery of Tŷ Hafan’s charitable objectives. Key responsibilities include:
- Providing strategic financial leadership, ensuring effective planning and performance.
- Acting as a trusted advisor to the Chief Executive and Board, delivering clear financial insight, assurance, and challenge.
- Overseeing financial reporting, forecasting, and statutory accounts, ensuring compliance with all regulatory requirements.
- Ensuring strong financial governance, risk management, and internal controls.
- Managing cash flow, reserves, investments, and overall financial performance, identifying risks and opportunities.
- Leading and developing a high-performing finance function, delivering efficient and customer-focused support.
- Contributing to organisation-wide strategy and decision-making as part of the Executive Team.
- Acting as a visible ambassador, promoting collaboration, engagement, and a values-led culture.
Tŷ Hafan operates a hybrid working model, and the post holder will be required to work on site a minimum of 3 days per week.
About you
We are looking for an experienced financial leader to provide strong strategic and operational leadership for all aspects of Finance. As the ideal candidate you will have/be:
- Qualified accountant with significant senior finance leadership experience.
- Experience of financial planning, budgeting, reporting, and audit in complex organisations.
- Demonstrable success in leading teams and change.
- Strong strategic and commercial acumen.
- Excellent leadership and stakeholder management skills, with the ability to influence at Board level.
- Strong understanding of financial governance, regulation, and risk management.
- Highly developed analytical, problem-solving, and decision-making skills.
- Effective communicator, able to engage a wide range of audiences clearly and credibly.
- Values-led, solution focused and able to operate at pace in an interim context.
Our employee benefits:
- Holiday entitlement of 30 days plus Bank Holidays (pro-rata to FTC)
- Group Personal Pension Scheme with an employer contribution of 5%
- Life assurance- death in service benefit
- Health and wellbeing support - employee assistance program, Unlimited access to a 24/7 online GP
- Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
- Technology, mobile phone and will writing schemes
- Discounted gym membership and shopping discounts
- Hybrid working and when onsite free secured parking.
Ty Hafan’s ambition is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.
At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.
Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.
Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.
Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.
Tips for candidates – all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance.
Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress.
Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.
Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
For any queries regarding the role, please apply.
A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they need.







