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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
IT Service Desk Analyst
Salary: £30,255
Location: Remote with regular travel to Head Office in Downton, Wiltshire (minimum 1 day a week). Additional travel to UK locations within a working day is to be expected where required for the performance of duties. Absence from home overnight may be required on occasion.
Hours: Full Time, 35hrs per week
Contract: Permanent
This is a varied and rewarding role for someone who enjoys solving problems, supporting people and contributing to practical service improvements in a charity with a clear purpose.
About the Role
As an IT Service Desk Analyst, you will be at the heart of the colleague technology experience, providing responsive 1st and 2nd line support and helping people get the best from the systems, devices and tools they rely on every day. You will take ownership of incidents and service requests from initial logging through to resolution or appropriate escalation, balancing technical troubleshooting with clear communication and excellent customer service.
You will support a broad range of activity including hardware, software, Microsoft 365, user access, asset management, operational projects and service improvement. The role offers the chance to build strong knowledge of our organisation, contribute to better ways of working and play an important part in keeping our people connected, productive and supported.
- Provide high-quality 1st and 2nd line support, responding to colleague incidents and service requests in line with agreed procedures and service expectations.
- Take ownership of tickets from initial logging through to resolution or appropriate escalation, ensuring priorities are managed effectively and stakeholders are kept informed.
- Support joiners, movers and leavers processes, including user accounts, access permissions, hardware, software and accurate operational records.
- Maintain and update IT documentation, knowledge articles, asset records and support information to improve consistency and first-time resolution.
- Contribute to service improvement by identifying trends, recurring issues and opportunities to strengthen workflows, reporting and user guidance.
- Promote secure ways of working by following information security, data protection and approval processes, and escalating potential risks or incidents promptly.
About You
Are you someone who enjoys solving technical problems, supporting colleagues and taking ownership of work through to a clear outcome? Do you communicate confidently with people at different levels of technical understanding, stay calm under pressure and take pride in providing a professional, helpful service?
If you have experience in an IT service desk or technical support environment, good working knowledge of Windows 11 and Microsoft 365, and the ability to prioritise, troubleshoot and escalate appropriately, we would love to hear from you. Experience with service desk tools, Active Directory or Entra ID, hardware troubleshooting, remote support, ITIL-aligned processes or supporting geographically dispersed colleagues would be especially valuable.
About the Team
You will join a friendly, knowledgeable and collaborative IT team that is focused on delivering reliable, practical and people-centred support. We work closely with colleagues across Help for Heroes, helping them use technology confidently so they can focus on supporting the Armed Forces community.
The team values clear communication, shared knowledge, continuous improvement and a supportive approach to problem solving. This is a great opportunity to develop your technical skills, contribute ideas and make a visible difference to the way IT services are delivered across the charity.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
- Opportunity to buy and sell up to 5 days annual leave per year.
- Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
- 3 volunteer days per year to support the Help for Heroes community.
- A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
Closing date: Sunday 19th July 2026 (applications may be closed early if we receive a high number of strong applications).
Interview Process: Competency-based interview, which will be held in person, on Monday 27th July 2026.
We are committed to equity, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
Thank you!
About us:
We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With 3000 staff of more than 50 nationalities, Concern operates in 25 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives.
Benefits
• 25 days’ annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year’s Day
• Flexible hours and hybrid working
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
Details of our benefits could be found on our website.
Job Location: Belfast (Hybrid)
Staff are expected to come into their base office once per week. Staff are also able to flex their start and finish times between the hours of 7am to 7pm daily.
Our Belfast office is located in an historic building in a lively area, close to the Ulster University Belfast campus, cafés, restaurants, shops, and excellent transport links. The building is full of character, blending historic charm with modern, flexible workspaces designed for collaboration and creativity.
About the role
The Direct Marketing Executive will play a key role in delivering high-quality direct marketing campaigns that drive income and engagement from individual supporters. Focusing on cash appeals and alternative gifts, this role will manage the planning, delivery, and evaluation of multi-channel campaigns that inspire supporters to give, strengthen loyalty, and maximise return on investment.
About You
You are organised, proactive and experienced in delivering successful direct marketing campaigns across channels such as direct mail and email. With excellent planning and project management skills, you can manage multiple campaigns from concept to completion, working collaboratively with colleagues, agencies and suppliers to deliver high-quality results on time and within budget.
You have strong analytical and numerical skills, enjoy working with data and databases, and use campaign insights to drive continuous improvement. Comfortable using Excel, Word and CRM or database systems, you're confident managing campaign data, monitoring performance and identifying opportunities to improve supporter engagement and response.
An excellent communicator, you have strong written skills and experience writing and editing compelling email and campaign copy. You build positive relationships with internal stakeholders and external partners, working collaboratively while confidently managing priorities, negotiating deadlines and solving problems as they arise.
You're highly organised, able to manage a varied workload and adapt quickly in a fast-paced environment. You take ownership of your work, bring fresh ideas and a creative approach to campaign development, and are always looking for ways to improve results.
Ideally, you'll have experience within the charity sector, individual giving or supporter fundraising, along with an understanding of digital marketing, donor care and audience segmentation. Most importantly, you're motivated by the opportunity to create meaningful campaigns that inspire supporters and make a lasting impact.
To view the full job description and person specification, please click on the link below to download the document.
Equality, Diversity, and Inclusion:
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.
HOW TO APPLY
To apply for this post, please upload your CV and cover letter explaining how you meet the essential and desirable criteria for the position by 26th July 2026.
Your cover letter will be scored against each of the listed requirements listed in the job description. To give yourself the best chance of being shortlisted, please copy each criterion into your cover letter and explain under each one how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements.
Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements.
All candidates who are short-listed for an interview will be notified via email.
Candidates must be legally entitled to work in the UK at the time of application.
Conditions of Appointment:
Pay band: GB4
Belfast: £30,075 - £33,416, based on full time hours (35 hours per week)
New employees typically start at the beginning of their pay band.
The successful post holder will be required to complete a criminal records self-declaration form and a Basic AccessNI check.
Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.
Registered Charity
51 - 100
Our mission is to permanently transform the lives of people living in extreme poverty, tackling its root causes and building resilience.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Creative Assistant
£25-27k, plus 8% employer pension contribution and 28 days annual leave (in addition to public holidays)
35 hours per week
Permanent role
Mixed home/office working
At the League Against Cruel Sports, we’re working towards a kinder society where animals are no longer persecuted in the name of ‘sport’. We’re looking for a Creative Assistant to join our friendly and committed Marketing team.
This is a vital role that will support the creation and development of design and creative output across both digital and print channels.
It’s a varied and fast-paced role that assists with the design and production of League marketing output.
Key responsibilities:
· Design digital and print materials, ensuring quality and adherence to brand identity.
· Support the Brand and Creative Manager in ensuring an efficient and effective workflow of creative projects.
· Ensure all output is produced to brief and schedule and adheres to our sign-off process.
· Support activity across the Marketing team, including social media, website and email work, as needed.
What we’re looking for:
· Experience in print & digital design
· Experience using Adobe CC, including InDesign, Photoshop & Illustrator
· Strong attention to detail and a high level of accuracy
· Excellent ability to manage workload and work to briefs and deadlines
Why join us?
You’ll join a workplace where your voice matters, with a long and proud history of campaigning for and protecting wildlife. Our culture is shaped by our people, inclusion and collaboration are central to how we operate, and this culture has been recognised in The Sunday Times Best Places to Work (Small Organisations) 2026.
We offer a flexible, supportive working environment with 28 days of annual leave pro rata, rising to 38 days with long service (in addition to the public holidays) and flexible working arrangements.
Additionally, our benefits package includes a generous employer contribution of eight percent towards your pension scheme and discounts on shopping, electronics, hospitality and leisure.
Most importantly, working at the League gives you the opportunity to make a real difference for animals. Find out more about working at the League.
The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply.
Ready to make a real difference? Don't wait - apply now! We're looking to fill this position quickly and will be reviewing applications on a rolling basis. To apply, please submit your CV and a covering letter. Together, we can redefine what is acceptable and create a better world for animals.
Registered Charity
51 - 100
We protect animals from being persecuted in the name of sport. United, we aim to redefine what is acceptable and inspire change.
The client requests no contact from agencies or media sales.