Recruiting for a Support Worker to join our Mental Health service in Hackney!

GBP 21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Clarence Road is home to 15 customers with a history of severe and enduring mental health needs - typically older people of diverse ethnic groups and cultures, with long term mental health needs and learning disabilities. The service has 15 bedrooms with shared utility areas. The service offers 24-hour support, including staff working waking nights and sleep ins. some of the customers needs support with personal care and these activities are regulated by the Care Quality Commission. Customers have the opportunity to gain work experience at one of Look Ahead's many projects, as well as benefitting from information and advice about local employment and training resources. Clarence Road is a CQC registered care home, which has a heavy focus on supporting customers with enduring mental health care and elderly needs. We provide 24hr high support to 15 customers both female and male. Our building is a purpose-built home on three floors, offering customers individual bedrooms and the use of shared communal facilities and garden. The service is commissioned by East London Foundation Trust with the care contribution from London Borough of Hackney.
As a Support Worker you will have a caseload assigned to you, and will play an integral role in developing effective support and risk management plans. You will also support customers with all aspects of their day to day living including; social and physical activities, medication, shopping, personal care, meal time assistance and managing finances.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers with dignity and respect in all aspects of their day to day living including; social and physical activities, medication, shopping, personal care, meal time assistance and managing finances.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in mental health
- Experience working in a CQC registered care setting
- Experience of delivering personal care / assistance.

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

How this role fits into the vision and objectives of City Hearts

We currently have an exciting opportunity for a Support Worker within our Female Accommodation Team. In this role, you’ll be supporting the women rescued from human trafficking, now residing at the safehouse accommodation, with everyday tasks; promoting their independence; empowering them in their recovery and assisting with their integration into the community.

 RESPONSIBILITIES

• Supporting the clients at the accommodation with everyday tasks; promoting their independence; empowering them in their recovery and assisting with their integration into the community.

• Welcoming new clients into service, carrying out initial inductions and supporting clients when moving on from the accommodation.

• Regular shift work, some of which involves evenings and weekends and one overnight shift per week at either of the two female safe houses.

• Creating and initiating activities with the clients – organising outings periodically. Helping the women develop skills, autonomy and confidence through engaging them in activities such as learning English language skills, building healthy friendships, cooking, budgeting and personal safety.

• Using the Computer Management System (CMS) to accurately and professionally record client information, ECAT entitlement support work, incident reports and any other information when needed in a timely manner

• Keeping the house clean and tidy on a daily basis and helping to ensure the smooth running of the day to day programme e.g. organising and attending appointments, managing issues that arise at the accommodation.

• Creating a safe and friendly atmosphere/environment in the house when on shift.

• Taking phone calls on behalf of clients and liaising with professionals that call or visit the accommodation.

• Help resolve any issues that occur with clients and working alongside caseworkers and management to best support a client.

• Adhering to all internal procedures regarding City Hearts, following any legislation and attending mandatory training.

• Promoting City Hearts in adherence to the terms of the contract – this may include attending events on behalf of City Hearts as a whole.

• Being flexible to cover last minute emergencies if they arise and carrying out standby shifts as the rota designates.

Recruiting for 2 x Support Workers to join our Homelessness and Complex Needs services in Southwark!

GBP 21,944 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

This role is working 40 hours per week.

David Barker House is located on Blackfriars Road in the borough of Southwark is a 45 bed homeless complex needs hostel for single males only. Manor Place Hostel is located in Kennington area in the borough of Southwark which is a 34 bed homeless complex needs hostel for single females only. All our residents have shared facilities and are aged between 18 and 60 years old. We support them with a range of support needs from domestic violence, substance misuse, mental health and offending. We aim to enable vulnerable people to address their identified support needs as well as manage risks in order to allow customers to move on towards greater independence. The service provides waking night cover as well as a team of staff support workers with a case load of around 8-12 customers depending of the needs of the service. To enable and support vulnerable individuals with complex needs to address this while maintaining their tenancy with the long term goal of living in an independent setting by providing flexible and individually tailored support package. Working with excluded and hard to reach customers can be challenging however, with intensive support this challenge can be broken. You will need to be able to engage our customers in a non-judgmental way. You will also be responsible for dealing with emergencies that may arise during your shift whilst remaining calm and using initiative then writing up incident reports amongst other administrative tasks.
As a support worker, you will be working as part of a team as well as with external agencies such as London Probation Service, local substance misuse services, Mental health teams, and police amongst others. Sometimes customers may not be linked in with agencies when they entre the service, as a support worker it is part of your role to ensure they are receiving the correct support from agencies required. Ideally, you will have experience of working with vulnerable people or an understanding of the needs of homelessness. You will be required to support customers with managing their arrears; ensuring housing benefit is applied for as well as monitoring payments and acting appropriately if payments are suspended in order to ensure customer does not fall into any arrears.
You will be responsible for supporting the working shift pattern of the service which is a five week rolling rota which consists of working some weekends as well as long days.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Are you what we are looking for……?

Do you like a challenge? Can you make a real difference to someone life? 

Do you want to leave work at the end of the day knowing you have made a real difference in someone’s life? 

We at PLUS Services are proud of the support we provide to adults with learning disabilities.  We are looking for individuals who can make a real difference in supporting people with learning disabilities. 

We are seeking Support Workers in our Services, our main priority is to find individuals with the right values and commitments.

You must be able to support people with Learning Disabilities who have different ways of expressing themselves.

About You: 

Whilst previous experience and a Diploma in Health & Social Care would be desirable; it is not essential. As an employee you should be able to: 

• Work weekends and sleep-in or waking night requirements.

• Be physically capable of moving and handling service users who may be physically dependent.

• Have a supportive attitude and be willing to help each individual maximise their lives.

In return we offer opportunities for professional development and real job satisfaction. We can help you to develop your professional skills and knowledge and progress toward recognised qualifications e.g. Diploma in Adult & Social Care levels 3/4/5.

Working for us: 

Full time Support Worker (38 Hrs per week) 

Locations: Lewisham, Southwark, Greenwich or Sutton

Salary: £20,846.80 per Annum 

Holidays: 28 days per Annum

Bank Support Worker (zero hours contact)

Location: Lewisham, Southwark, Greenwich or Sutton

Salary:  £10.55 per hour.

Holidays: Based on hours accrued 

Our benefits package includes: 

• Pension contribution scheme

• Cycle to work scheme 

• Company employee assistance programme service

How to apply: 

Please apply online with your CV and Covering letter quoting reference: SM02/03

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.

The offer of employment is subject to satisfactory references and an enhanced DBS check.

Interview Date: 25th February 2020 & 17th March 2020

Simplified Recruitment is a Job Advertising Agency working on behalf of PLUS. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website.

 Ref: SR506739

Therapeutic Residential Support Worker

You will join our client as a Therapeutic Residential Support Worker to provide therapeutic residential care for males aged between 11-18 years who have difficulties related to attachment and developmental trauma, and who have perpetrated sexually harmful behaviour.

Therapeutic Residential Support Worker Responsibilities:

- Meeting the emotional, physical and developmental needs of the children and young people.
- Enabling children and young people to reduce risk of perpetrating further sexual harm and develop social and emotional skills.
- Acting as a Key Worker for a named child.
- Working to a shift pattern including weekends and sleeping in duties.
- Working in line with The Children’s Homes (England) Regulations 2015.

Therapeutic Residential Support Worker Requirements:

Successful applicants will display a positive and resilient attitude. They will act as a role model to the children and young people and will uphold clear and consistent boundaries. They will display empathy, creativity and a sense of fun; and will have good written and verbal communication skills.

About our client:

They are a specialist provider of therapeutic care for adolescent males who have displayed harmful sexual behaviour. Based in the Thames Valley, they work with 10-21 year olds who have engaged in inappropriate or harmful sexual behaviour and who have often suffered multiple forms of trauma themselves. They provide all-encompassing, 52 week care, education and therapy for the young people placed in their residential service as well as outreach therapeutic services to young people who reside in the community.

They are committed to safeguarding children. This position is subject to an enhanced DBS clearance, satisfactory references and a health check.

Location: Reading & Bracknell

Job type: Full Time, Permanent, 150 hours per month - shift patterns are typically 3pm to 11pm during term or 10am to 11pm (plus sleep-in shifts)

Salary: £19,500 - £25,800 per annum (OTE including Sleep in's) - based on experience and qualifications

Benefits: They offer excellent induction for staff and ongoing training opportunities in attachment informed approaches (Dyadic Developmental Practice) and the Diploma 3 for the Children and Young People’s Workforce. They provide benefits including 28 days holiday, enhanced disclosure and update service cost coverage, enhanced paternity & maternity benefits, company pension scheme (NEST), cycle to work, employee assistance programme, death in service benefit and online employee benefits.

You may have experience of the following: Support Worker, Care Staff, Young People, Voluntary Sector, Residential Care Worker, Community Development, Challenging Behaviour, Social Care Worker, Community Services, NHS Support Worker, Care Assistant, Senior Support Worker, Healthcare Assistant etc.

Ref: 92083

Would you like to be part of an innovative, friendly & dynamic team committed to making a difference? Yellow Door services are seeking a flexible, highly motivated practitioner who shares our values & passion for delivering the very best in Domestic & Sexual Abuse prevention & response.

Male Independent Sexual Violence Advisor (ISVA)

This role will provide support and advice to men and boys aged 11 years + who have experienced sexual abuse/ violence. The successful applicant will have strong communication and advocacy skills and knowledge of the impact of sexual abuse/ violence. This post aims to increase the number of male clients accessing the ISVA Service through targeted outreach and awareness raising across all sections of our community. The role will raise the profile and promote the ISVA Service across statutory and voluntary agencies to establish pathways for male clients.

37.5 hours pw

£22,956 – £28,321

Closing Date: Thursday 27 February 2020 at midnight

Interviews will be held: Friday 6th March 2020

Yellow Door works across Southampton & Hampshire and is based near central Southampton with free staff parking and opportunities for professional development. Working hours negotiable but some early evening hours may be required. We are an equal opportunities employer and operate a TOIL system to support flexible working.

We are looking for two enthusiastic individuals that will contribute to the daily running of the centre, delivering a holistic service to vulnerable/homeless clients, and enabling them to move on to independence and to maintain and build a network of relationships with external relevant agencies and internal specialists.

Please note, there are two posts available, one is for 35 hours a week and the other is for 28 hours a week. Please ensure you specify which post it is, that you are interested in on the application form.

Hostel Worker

Morgan Hunt, working in partnership with two of the leading homelessness charities in London, have excellent opportunities for a Hostel Workers working within a homeless hostel setting in the following areas of London; Central, South East, West, East and North London. Our clients are looking for an experienced, proactive individual to join their vibrant team offering support to vulnerable male and female homeless clients with complex support needs.

Candidate requirements:

• Previous experience working within a hostel setting with a high needs client group
• Keyworking experience with clients with a variety of issues including homelessness, drug and or alcohol abuse, mental health and domestic abuse histories
• Ability to work on a rota which may include night shifts
• An enhanced DBS check issued within the last 12 months

Responsibilities Include:

• Keyworking a caseload of clients with complex support needs including substance misuse, mental health and dual diagnosis issues
• Providing tenancy sustainment advice
• Liaising with a range of specialist agencies on behalf of clients around a range of support issues

If you are interested in hearing more about these roles then please apply ASAP!

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role

Children and Young People’s Support Worker / Counsellor 

We are offering the opportunity for a qualified, dynamic and reflective Young People’s practitioner to join our team of counsellors, offering counselling support to young people (male and female) aged 10 and over, who is able to engage young people based on mutual collaboration, trust and empowerment. It is essential you have a strong commitment to challenging systems and structures to ensure the rights and needs of children and young people are protected and promoted. We are seeking a practitioner who is passionate about developing and delivering young persons’ centred services that are rooted within a trauma-informed framework, recognising multiple and overlapping needs.

We are seeking a female support worker/counsellor who will bring innovation and creativity to the service. You must be a member of a professional body such as BACP, UKCP, BAPT or equivalent and have professional training in providing counselling or therapy for young people (initial counselling training to diploma level). If this is who you are then we would really like to hear from you. Highly organised and motivated you will have a ‘can-do’ approach and demonstrable commitment to Northamptonshire Rape Crisis.

The ideal applicant must reside in the seven boroughs of Northamptonshire.

Project Worker

Morgan Hunt, working in partnership with one of the leading homelessness charities in London, have an excellent opportunity for a Project Worker working within a hostel setting in South East London. Our client is looking for an experienced, proactive individual to join their vibrant team offering support to vulnerable male and female clients with complex support needs.

Candidate requirements:

• Previous experience working within a hostel setting with a high needs client group
• Keyworking experience with clients with a variety of issues including homelessness, drug and or alcohol abuse, mental health and domestic abuse histories
• Ability to work on a rota which may include night shifts
• An enhanced DBS check issued within the last 12 months

Responsibilities Include:

• Keyworking a caseload of clients with complex support needs including substance misuse, mental health and dual diagnosis issues
• Providing tenancy sustainment advice
• Liaising with a range of specialist agencies on behalf of clients around a range of support issues

If you are interested in this position, please apply immediately!

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role

Restore are recruiting to a post which will serve the south of Oxfordshire. As an Employment Specialist Coach you will join an Oxford Mental Healthcare NHS Trust IPS Team – employed by Restore – and embedded in locality Adult Mental Health Teams (AMHTs) – to deliver IPS as part of the holistic recovery plan for mental health service users. Experience of IPS is desirable but NOT essential as full training will be given.

You will work in a well-managed and supportive team and manage an individual caseload of up to 20-25 people at any time who have experienced mental health problems and who are unemployed or in need of in-work support. Working directly with all relevant stakeholders: the service user, AMHT clinical staff, partner agencies and employers – you will support the service users on your caseload to gain and retain paid employment.

If you wish to apply, then we would like to hear from you!

At this stage of application, we require a Cover letter with a CV (curriculum vitae).

The covering letter should address how you meet the criteria outlined in the person specification. Please see the ‘essentials’ and ‘desirable’ criteria under the shortlisting criteria. We suggest you address each point individually clearly stating how you meet the criteria. It is a good idea to use separate headings for each point.

Please remove your name, date of birth and any contact information from your CV and supply this on a separate piece of paper and send to us, along with a cover letter telling us why you would be good for this role.

The closing date for applications is Sunday, 1st March (midnight)

Interviews for this post will be held on Wednesday, 11th March

Penrose is recruiting for talented, ambitious and caring staff to help deliver a major new pan-London service supporting people with personality disorders to resettle in the community and lead happy, healthy lives, free from crime.

As part of the Offender Personality Disorder (OPD) pathway, Penrose will be providing supported accommodation for 12 men and 4 women across three residential sites in Lambeth, Lewisham and Redbridge. Working in partnership with NHS England and HMPPS and receiving referrals from the National Probation Service, we will support men and women in the pathway being released from prison, secure healthcare settings or moving on from Approved Premises. Our 24-hour service will provide far more than a roof over people’s heads; it will offer a base for a range of 1-1 and group interventions, delivered by our teams and by external partners, that will equip residents with the skills and confidence to move on safely into independent living.

This is an exciting opportunity to make a real difference supporting some of the most complex people in the criminal justice system and helping make communities safer. We are looking for experienced staff who have the skills and ability to support and engage residents with a non-judgemental attitude within an enabling environment.

Your Role:

Your role will be based in either Lambeth, Lewisham or Redbridge supported housing accommodation sites with possibility to work across locations.

Duties:

• To be creative in involving the service users in meetings which ensures they remain at the centre of the discussion and make choices and decisions.
• To support service users to achieve their goals, in line with their support plan.
• As part of service users support plan, to liaise with external professionals, e.g. GP’s, probation officer, Care Coordinators etc.
• Understanding of Risk Management within a Criminal Justice environment
• Facilitate and or support group sessions
• Ensure there is genuine engagement with the service users using appropriate methodologies and interventions •
• Provide / arrange for various advice, advocacy and or information to service users in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
• To positively respond to service users who may need assistance, seeking the support of the appropriate manager if necessary, in emergencies.
• Assist the staff team in managing security and safety, health & safety, maintenance, rent/charges collection, arrears and void control.
• Assist service users with arrangements for moving into the property, ensuring benefits are applied for, utilities connected, maintenance problems resolved, and that the property is properly furnished.
• Liaison with Agencies and Local Community
• Ensure timely information sharing with Offender Managers and other key stakeholders to support robust risk management and positive resettlement outcomes
• To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner.
• Ensure Service Users receive a high quality and responsive service.
• Communicatee effectively.
• Promote and encourage best practice in HSE.

Excellent communication skills and being able to develop strong working relationships will also be crucial to this role. You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances.

You will have an ability to build rapport, motivate and inspire, and a keen eye for detail.

To apply we require your CV along with Supporting Statement (no more than 2 sides of A4) detailing your knowledge and experience (this can be found on the attached Job Description) or completion of an application form. Please then send  by the closing date.

Why work with us?

• Access to our employee assistance programme
• Medi-cash, a private healthcare scheme which includes:
  • Packages for acute and chronic coverage
  • Alternative therapy treatments
  • Discount gym membership
  • Routine eye tests, glasses and contact lenses
  • Dental treatment via NHS or Private
  • Physiotherapy, Indian Head Massage and a range of other therapies
• 25 days annual leave, increasing to 26 days after 2 years employment and thereafter by 1 day per additional year of employment up to a max of 30 days annual leave.
• Life Assurance

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 3 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

We are looking for a full time (35 hours/week) Legal Advice and Information Caseworker to join our dynamic and committed Housing and Welfare team to help refugees, asylum seekers and migrants address their housing issues, debts, rent arrears, access welfare, secure accommodation and more.

You should have at least 2 years’ experience of providing 1:1 legal advice and information. You should be comfortable in multi-tasking, flexible and pro-active. We would like you to participate in policy work, campaign and develop partnerships and networks that will help improve the situation of refugees, asylum seekers and migrants. You will be based in Lewisham but will do weekly outreach at the Migrant Hub in Woolwich where you will see clients. You will be expected to help in the operation of the Hub as and when needed. To be successful you need to be organised, with great attention to details, computer literate and ideally with experience of Advicepro; our casework management system. Furthermore, we are looking for someone with great commitment and passion for the refugee and migrant sector. You should be able to work on your own as well as in a team.

LRMN is a thriving organisation, operating in London but focusing in south and southeast London boroughs. We deliver frontline services but we also lead/ participate on campaigns and policy work.

Ideally you should have experience of working with the voluntary sector.

Speaker of a refugee/migrant language is desirable.

How this role fits into the vision and objectives of City Hearts

We currently have an exciting opportunity for an Outreach Caseworker within our Outreach Support Team. In this role, you’ll be responsible for supporting survivors of modern slavery currently within the National Referral Mechanism who are residing within the community. What you can expect from a career at City Hearts As an organisation we are committed to supporting your success and providing you with a wealth of skills, training and opportunities as well as staff benefits to enhance your employment. These will include:

• Regular accredited and in-house training on specialist subjects such as trauma, mental health, safeguarding, working with addictions and much more

• Group Supervision every 6 weeks with qualified therapists

• Commitment to annual salary reviews

• Progression opportunities

• Annual staff survey and focus groups – have your say!

• 30 days holiday per year (plus accrued holiday days for length of service)

• Perkbox national ‘perks’ and discount scheme

• 3% employer contribution pension scheme

RESPONSIBILITIES

Support

• Caseworking individual PVOHT (Potential Victims of Human Trafficking)

• Arranging and attending appointments for clients

• Following up all the paperwork and details of VOHT (Victim of human trafficking) in adherence to the terms of the contract; including on line reporting. Including, weekly reviews, daily logs and inductions.

• Ensuring that volunteers who work with you on shift have the proper level of support and adhere to policies and procedures

• Ensuring that all Key Performance Indicators (from SATco and from City Hearts) are met

• Ensuring progression of VOHT through system

• Liaising with organisations and individuals regarding VOHT and CH in a professional manner - including but not limited to SATco, UK Visas and Immigration, Modern Slavery Human Trafficking Until, other agencies, police, and medical professionals

• Dealing with out of hour crisis in accordance with standby rota

General

• Regular feedback and review meetings with Outreach Coordinator

• Identifying support hours and ensuring accurate logging of all hours

• Ensuring paperwork is being completed correctly and in a timely fashion

• Ensuring Exit Strategies are being prepared in a timely fashion

• Receiving out of hours referrals, carrying out inductions, weekly reviews, updating IT system

• Ensuring adherence to all internal procedures regarding City Hearts, the Safe Houses and any legislation