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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Farm Rescue Lead
Reporting To: Supply Lead
Salary Range: £29,000 - £31,000 (Dependent on experience)
Contract Type: 2–4 month contract, dependent on circumstances/availability.
Location: Felix Farms in Kent with occasional travel to Felix’s sites in London (Deptford, Enfield, Poplar, Acton, Western International Market, New Spitalfields Market, Canary Wharf, Old Street.)
Hours/Days per week: 37.5 hours per week, 8am – 4.30pm, Monday – Friday.
About The Felix Project
The Felix Project is London’s largest food redistribution charity. Our vision is a London where good food is never wasted, and no one goes hungry. We aim to reduce the negative impact food waste has on the environment by working with the food industry to rescue high quality surplus produce, that would otherwise have gone to waste. This food is sorted at one of our four depots or turned into meals in Felix’s Kitchen. It is then distributed to over 1,200 community organisations, such as food banks, homeless shelters and primary schools, all of whom are working within communities across London to feed people experiencing hunger.
Our Values
Our values set the tone for our organisational culture and reflects how we do everything at The Felix Project including our recruitment & Selection process.
Purpose of the Job
This is an exciting opportunity to play a key role in ensuring that the charity is successful in achieving its objective to rescue and secure a growing supply of surplus food direct from farms, helping us to meet our ambitious future meal targets to feed those in need. You will take a lead role in maintaining relations with the farms and managing large groups of corporate volunteers who change day to day. You will be the First Aid point of contact, provide support with resource planning, daily reporting and measurement. You will also work with the Felix media team to capture photos, case studies and other activities. This is a hands-on role that requires being on your feet and frequent manual handling and is 100% outdoor based regardless of weather.
Duties and Responsibilities
Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
Application procedure
Once you apply you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access you application and make edits. We will only consider applications with both CV and cover letter submitted.
Recruitment timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role.
Join Us as a Fundraising Events Officer
The National Autistic Society helps create a world that works for autistic people and within National Programmes we champion the rights and interests of autistic people and their families, making sure national policies and legislation reflect their needs. We have a rewarding opportunity for a Fundraising Events Officer within the Events Fundraising team. If you share our values and want to make a difference, we’d love to hear from you.
Visit our website to find out more about who we are:
About the Team
You’ll be part of a collaborative and supporter-focused fundraising team, working alongside Events colleagues, Fundraising, Marketing, and Operations teams to deliver a wide range of high-impact events. The team is passionate about creating engaging experiences, building strong supporter relationships, and working together to maximise income and awareness to support autistic people and their families.
About the Role
Working under the guidance of the Fundraising Events Manager and with fellow Events Officers, you will play a vital role in providing exceptional supporter experience, delivering high quality events, coordinating logistics, and helping our charity maximise income, engagement and brand impact across all fundraising events throughout the year.
What You’ll Do
What We’re Looking For
This advert is for a full time permanent position at 35 Hours per week.
This role is Hybrid.
What we can offer you
About our application process
You will be required to upload your CV. If you are providing a supporting statement, please consider the following:
We might close this job advert early if we get lots of suitable applications.
To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if its applicable to your role.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.
We are an equal opportunities employer and part of the Disability Confident Employer scheme.
Important Information
Agencies need not apply.
Please note the National Autistic Society are unable to provide sponsorship for Visas.
The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role. All application decisions are made by people and are not determined automatically by AI.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Specialist to play a pivotal role in our Employability Services in Haringey.
Sounds great, what will I be doing?
We are seeking a dedicated and adaptable professional to manage a caseload of up to 20 clients, supporting individuals with mental health conditions into meaningful employment using the IPS model. The ideal candidate will work closely with clinical teams, contribute to multi-disciplinary care planning, and build strong relationships with employers to tailor job opportunities. Strong organisational and communication skills are essential for managing referrals, job retention support, and compliance with NHS and Hestia protocols. The role also requires accurate KPI tracking, benefit guidance, and flexibility to work across various settings. A commitment to professional development, collaboration, and client-centred outcomes is key.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Someone who is a self starter and comfortable with a lone working environment, you will have strong empathy skills and an eye for detail. You should have experience of supporting people in a job search and have made an impact on this. To succeed you would need to have worked in a target environment and used to meeting and exceeding targets.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Camberwell with community-based delivery
Are you a proactive, collaborative and compassionate individual with a proven record of delivering ETE-focused support to young people and a strong knowledge of education systems, training pathways and employment routes? Looking for an exciting new career opportunity?
If so, St Giles is looking for a Specialist Education Training and Employment Caseworker to deliver targeted, specialist education, training and employment interventions to young Londoners and support the wider VESS service through expertise, consultation and structured progression pathways. The Specialist ETE function operates as a 3.5 FTE team, combining direct delivery with specialist input into the wider service.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
You will deliver targeted ETE interventions through one-to-one support, group work and co-working alongside FFT caseworkers, plus support young people to progress into and sustain education, training and employment outcomes. You will also provide specialist advice and consultation to FFT caseworkers to strengthen ETE delivery across their caseloads, while also co-working complex cases requiring specialist input while maintaining FFT case ownership and delivering structured group work within PRUs, Alternative Provision and community settings.
We will also count on you to support engagement with training providers, employers and education settings and to contribute to developing clear pathways into ETE opportunities. Supporting families where appropriate to improve stability linked to employment and training and contributing to service-wide planning, delivery and continuous improvement of ETE provision are also key elements of this key role.
What we are looking for
Please note: this role requires an Enhanced DBS check.
In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 9 am on 29 June 2026.
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Associate Director of Fundraising and Communications
Are you a commercially minded leader and inspiring people manager? Are you at a professional level where you’re ready to deliver a step-change for a leading and major Welsh cancer charity?
We’re looking for an Associate Director of Fundraising and Communications who is primed to play a major role as the driving force behind a new era of income growth and brand influence in the Third Sector.
Working 35 hours per week in a hybrid role you can work effectively from home with a willingness to regularly network across Wales and attend Cardiff City Centre Head Office as the nature of the role requires.
The Role
You’re a people focused leader with a passion for driving transformation to spearhead our income growth and elevate our brand. This is a high impact, critical and senior leadership role where you’ll have direct responsibility for financial performance and leading integrated functions to ensure no opportunity for impact is missed.
You’ll balance high-level strategic leadership with a hands-on approach to delivery. From identifying and converting high-value corporate partnerships to leading a multi-disciplinary team across fundraising and marketing, your work will directly fund essential cancer services across Wales. You’ll use data-driven insights to sharpen our performance and generate income to make a difference to our communities across Wales.
You'll have 4 direct reports and oversee a headcount of circa 20 and have a seat with the Senior Leadership Team working closely with all our Directors and department Heads.
Reporting into the Director of Income Generation, Marketing and Communication, you’ll take ownership of a significant portfolio. Your mission is clear: transition our fundraising into a more commercially focused, insight-driven operation—with a specific mandate to build a powerhouse corporate and high-value income stream.
We welcome informal and confidential candidate conversations about the role before the 30th June closing date. Candidates will need to be available for an in-person interview at our Cardiff Head Office on the 14th July.
Please take a look at the Recruitment Pack by clicking on Apply or on our website when considering your application. Your application should demonstrate your motivation for the Associate Director of Fundraising and Communications role and how your skills and experience are a great match for the role and how you align with our values.
Key Responsibilities and What You’ll Bring
What You’ll Need to Succeed
At Tenovus Cancer Care we’re guided in all that we do by our core values. These are: Collaborative, Integrity, Innovative, Respectful and Inclusive. We’re dedicated to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. This means that whatever your background you’ll have an equal opportunity with us.
We can’t wait to receive your application! We’d love you to find out more about our staff benefits , about us and what it’s like to work with us.
Applying is easy, just click the ‘Apply Now’ button at the top of the page and follow the online process on the Tenovus Cancer Care website. If you’d like any help with your application or to discuss any adjustments you may need please contact our People Team.
We are here for everyone affected by cancer We offer information, advice and specialist support to everyone who needs it.
The client requests no contact from agencies or media sales.
The Palestine Solidarity Campaign (PSC) works to support the Palestinian people in their struggle for freedom, justice and equality and against apartheid, military occupation and colonisation. A democratic, member-led organisation, we are the largest organisation in Britain dedicated to securing Palestinian rights. We aim to create mainstream pressure to change the policies of the UK government and to indirectly place pressure on the Israeli government to end its oppression of the Palestinian people. We support the Palestinian call for boycott, divestment and sanctions (BDS) until Israel complies with international law and ceases its violations of the rights of the Palestinian people.
The Director provides executive and public leadership of the Palestine Solidarity Campaign, harnessing the skills and energy of our elected Executive Committee, network of over 100 branches, staff team, members and supporters to ensure effective and impactful campaigns for Palestine. The Director of PSC holds ultimate executive responsibility for the achievement of our objectives in line with our stated values and policies agreed through our democratic structures.
The Director leads the organisation through a senior team of three Deputy Directors and is responsible for the overall impact, performance and culture of PSC. They will be confident in representing PSC to a variety of stakeholders, including but not limited to members and supporters, politicians, national media, and large crowds. They will defend and advance PSC’s values, aims and campaigns with conviction, judgement, humanity and authority.
Over the past two years PSC has grown rapidly in size, profile and resources. A central task of the next Director is to maintain that growth and convert it into a deeper and more durable impact for advancing the cause of Palestinian liberation. This will involve steadying the organisation and deepening its foundations for controlled but ambitious growth in a context where the rights and lives of Palestinians are increasingly threatened and violated, and operating in a UK political environment that remains largely hostile to the Palestinian cause.
A strong commitment to PSC’s aims, a clear understanding of the key issues related to the situation in Palestine, and a demonstrable commitment to anti racism and equality are essential.
For more information please review the appointment brief.
We're looking for a positive and dedicated Service Delivery Assistant to support our vital work tackling Violence Against Women and Girls (VAWG). If you are looking for an opportunity to make a difference to the lives of some of our most vulnerable residents, then this could be the role for you.
You will be responsible for ensuring that safeguarding and risk issues are identified and effectively communicated to the correct Multi Agency Risk Assessment Conferences (MARAC).
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
“I have found teaching at MYL is very different to teaching in a mainstream school. The students are considered and celebrated for their individual needs and strengths. We see them holistically and the students social, emotional and mental health challenges are considered alongside their education. I really enjoy teaching here. The classes are small and there is enough time to plan, teach and assess each learner effectively, without affecting my work/life balance!”
Manchester Young Lives does education differently. We build trusting relationships that enable young people to feel respected and safe, facilitating engaging creative personalised learning programmes that leave young people with SEND believing they can succeed. We are looking for passionate values driven professionals who will support young people in our Learning Hubs to believe in themselves and achieve their aspirations.
Do you have a teaching qualification and experience of supporting young people with SEND? Would you like to use your teaching skills in a flexible, creative environment with a good work life balance?
Do to expansion at our Moss Side Centre we are recruiting for a Post 16 SEND Teacher to support young people aged 16 – 25 who have an Education and Health Care Plan (EHCP). Manchester Young Lives Learning Hubs provide a holistic learning environment where young people have the right support to thrive and make successful progressions to employment, education or training. We work with young people to develop individual goals and targets to support their learning and development, as well as offering the opportunity to attend a work or volunteering placement.
As a Post 16 SEND teacher you will work within a small team providing a safe and nurturing environment where young people feel safe and secure. You will be responsible for teaching Functional Skills qualifications in English and Maths to small groups of varying ability levels, as well as delivering engaging and creative enrichment activities to develop life and employability skills and support young people to believe in themselves.
“I prefer working at MYL compared to my previous role as a primary school teacher due to having a much more manageable work-life balance. MYL is big on ensuring that workload is manageable and we have friendly and supportive staff. Small group sizes allows me to focus on individuals and their needs rather than focus on behaviour management.”
MYL is a flexible, supportive and values led environment in which to work. If you have the passion and commitment to make a difference to young people then please do get in touch. We are interested in hearing from experienced teachers, perhaps who have taken a career break and want to return to education in a non-school/college environment, or newly qualified teachers who have the right levels of experience of working with children and young people with additional needs. Preparation and planning time is made available within your working week. This is a full-time role but we are happy to consider job shares, reduced hours or flexible working arrangements for the right candidate.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
At Children with Cancer UK, our vision is a world where every child and young person survives cancer. Every day, 10 children are diagnosed with cancer in the UK, 2 terminally. Of the 8 who survive, 5 will suffer long-term effects of their treatment. We fund vital research, raise awareness of childhood cancer and deliver support and welfare programmes for families.
We are the leading childhood cancer charity in the UK, supporting families and childhood cancer research since 1988 and have invested nearly £100 million in paediatric research. Over the last 35 years, research we’ve funded has improved our understanding of childhood cancer, helped develop kinder treatments, and improved the experience of living with and beyond cancer.
About the role
We’re looking for a proactive and organised temporary Research Officer to support the delivery of Childre with Cancer UK’s 2026 grant round.
The role will support research grant management, peer review coordination, Scientific Advisory Panel meetings and research communications, helping ensure funding processes run smoothly and effectively. The post holder will also support portfolio audit and research landscape activities, providing an opportunity to gain insight into a charity funded medical research and the childhood cancer research sector. The role would suit someone with strong organisational skills and in gaining experience of research funding within a national medical research charity.
Role purpose
To support the Children with Cancer UK research programme to ensure our research grant rounds run smoothly and efficiently and that our research is communicated effectively.
Main duties and responsibilities
Research Application Review
· Support the administration and coordination of research grant rounds and funding activities
· Assist with peer review processes, including identifying reviewers, allocating peer reviewers for applications with support from the Head of Research and Research Officer, and sending out invitations and reminders by email to ensure timely external review of grant applications.
· Maintain accurate tracking systems, spreadsheets and records relating to applications, reviews and panel activities
· Coordinate applicant response to peer review, collating documents and sending out clear requirements to applicants by email
· Help monitor timelines and flag potential issues or delays where appropriate
· Support on other aspects of the grant application and review process as required.
Scientific Advisory Panel Meeting Administration
· Support with the organisation of the Scientific Advisory Panel meetings, including:
· Coordinating meeting logistics
· preparation of the agenda and circulation of meeting papers
· taking minutes of complex scientific funding discussions with clear feedback for applicants
· Support on other aspects of the meeting administration process as required
Research Impact and Analysis
· Support background research, data gathering and funding landscape reviews to inform research activities
· Assist with portfolio audit, reporting and grant data analysis activities as required
· Support in maintaining accurate records of funded projects, outputs and strategic themes
· Provide examples of grant impact and aid in translating these for communications work as needed
Other
Skills and Abilities
Our vision is a world where every child and young person child survives cancer.



The client requests no contact from agencies or media sales.
Come help place membership at the heart of a profession that changes lives.
Location: London Bridge, London (hybrid working with an expectation of two days per week in the office)
Applications close: 9 a.m. Thursday 25th June 2026
About us
The Royal College of Speech and Language Therapists (RCSLT) is the professional body for over 24,000 speech and language therapists, support workers and students across the UK. As we begin developing our next organisational strategy, we are creating a stronger, member-centred, and impactful approach to membership, communications, engagement, and digital content. We are seeking an exceptional and strategic leader to join our executive team. You will help shape the future of our membership and communications, while strengthening our influence across the health and care landscape.
About the role
Reporting to the Chief Executive, this newly configured executive team role brings together membership, communications, digital products, content and events engagement within a single directorate. Membership sits at the heart of our future ambitions. We have recently brought together a previously fragmented membership function and are building a dedicated membership and communications team to strengthen how we engage, support and retain members throughout their careers. You will play a central role in shaping our next strategic plan and ensuring that member insight, experience and value remain at the centre of organisational decision-making.
Working alongside a strong team of communications and engagement, digital, and membership, you will:
About you
You will bring substantial experience from a membership body, professional association, Royal College, charity or similarly complex organisation. Most importantly, you will understand how to build meaningful relationships with members and create a compelling membership experience. You may already be operating at Director level, or you may be a senior Head of Membership, Engagement, Communications or a related function looking for your first Executive Team appointment.
We are particularly interested in candidates who can demonstrate:
This is a rare opportunity to join RCSLT at a pivotal moment. You will help shape our next organisational strategy from the outset, lead a newly integrated directorate, and play a key role in strengthening the experience of our members while supporting a profession that improves lives every day.
Please click on the link to be redirected to the Peridot Partners website, where you will find full details of the role and how to apply.
Applications for this role close at 9 a.m. Thursday 25th June 2026.
About the role
The HR Coordinator will play a key role in supporting the smooth running of The Brilliant Club’s HR operations. Sitting within a wider HR team, this role is primarily focused on delivering high quality administrative support across the employee lifecycle, particularly in relation to attraction, recruitment, selection, onboarding and offboarding activity.
Working closely with the HR Director and wider HR team, the HR Coordinator will help ensure that HR processes are delivered efficiently, consistently and with excellent attention to detail. The role will involve maintaining accurate employee records within our HR system (Personio), coordinating recruitment administration, supporting compliance processes and assisting with a range of people-related activities across the organisation.
Alongside core HR administration, the HR Coordinator will also have the opportunity to support wider HR and organisational projects, including elements of equality, diversity and inclusion work, process improvement initiatives and systems development. At times, the role may also involve supporting related administrative activity connected to our tutor workforce and wider operations processes.
This role would suit someone with strong organisational and administrative skills who thrives in a fast paced, detail-oriented environment and enjoys balancing multiple priorities. We are looking for someone who is proactive, flexible and willing to get stuck into a broad range of work, including opportunities that may sit slightly outside of their immediate remit in order to support their own development and the wider team.
Prior HR experience is not essential, however a genuine interest in HR, people, culture and organisational development is strongly encouraged and desirable. This is an excellent opportunity for someone who is looking to build a career within HR and develop their skills within a supportive, collaborative and mission-driven organisation.
About you
The role will best suit someone who
We support less advantaged students to access the most competitive universities and succeed when they get there.



The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Young People Service located in Tower Hamlets. No personal care or experience required, just the right values.
£30,784.00 per annum, working 40 hours per week.
Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Campbell Rd Young Peoples service provides support and housing for 37 young people in Tower Hamlets that are either leaving care of affected by youth homelessness. The Support Worker role will be to manage a caseload of around 7-10 young people. You will be expected to deliver positive outcomes for all our young people and support them to reach independence, keep safe and maintain their tenancy's. Aside from support workers delivering support there is a strong element of housing management associated wit this role, for example managing rents, raising/monitoring repairs and health and safety.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
What you'll bring:
Desirable:
About us:
We have a strong social purpose and we live and work by our values:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex needs Service in Croydon.
Sounds great, what will I be doing?
Empower a caseload of service users to manage their health and wellbeing. As part of a team, you will support a staffing rota offering support to service users between the hours of 8am-10pm Mon-Sun each week. In collaboration with your team, you will actively monitor wellbeing, mental health, housing and living environment to ensure service users journey into independence. Moreover, you will take a solution focused and co-produced approach to supporting service users with their move-on into independent living.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will have experience working with people with mental health and/or dual diagnosis needs, gained through paid or voluntary roles. You will be able to learn quickly, gather and assess information, and make sound decisions while accurately recording and sharing information in line with confidentiality requirements. You will be confident supporting individuals who may display challenging behaviour, using a calm, non-judgemental and solution-focused approach to de-escalate difficult situations and work collaboratively towards positive outcomes. The role requires resilience and optimism, with a strong belief in people's capacity for change, and the ability to work effectively in a fast-paced and sometimes pressured environment. A sound understanding of safeguarding is essential, along with the ability to respond appropriately to concerns. You must also be flexible and willing to work unsociable hours, including early and late shifts and occasional weekends as part of a team rota.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
About the Role
Advice Giving
· Provide advice through telephone and webchat
· Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities
· Supporting clients to use ICT to make their new Universal Credit claim
· Use Citizens Advice resources to find, interpret and communicate the relevant information to clients
· Complete benefits checks when appropriate
· Research and explore options and implications so that clients can make informed decisions.
· Act for the client where necessary using appropriate communication skills and channels.
· Refer internally or to other specialist agencies as appropriate.
· Ensure that all work meets quality standards and the requirements of the funder
· Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
· Complete the required training to comply with quality assurance processes
Research and campaigns
· Support our research and campaigns work through various channels including case studies, data collection and client consent
Professional development
· Keep up to date with legislation, policies and procedures and undertake appropriate training
· Read relevant publications
· Attend relevant internal and external meetings as agreed with the line manager
· Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate
Administration
· Use of telephony and IT equipment for multichannel delivery of advice services
· Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis
· Ensure that all work conforms to your organisation’s systems and procedures
Other duties and responsibilities
· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
· Demonstrate commitment to the aims and policies of Citizens Advice
· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
· Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.
Requirements
1. Recent knowledge and experience of the benefits systems, including experience of carrying out accurate benefit check calculations in a professional setting
2. Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate
3. Experience of providing advice through telephone and web chat
4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them
5. Ability to interpret complex information and convey it in a way that is understandable to clients.
6. Good ICT knowledge with an ability to support clients with their online claim application
7. Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.
8. Assist with research and campaigns works by providing information about clients’ circumstances
9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
10. Ability to meet targets and excel against objectives.
11. Ability and willingness to work both on own initiative and as part of a team.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.