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You’ll be responsible for managing and improving the day-to-day membership experience; driving retention via engaging campaigns and improving processes to ensure they are all member-focussed. You will work closely with colleagues across the organisation and manage our relationships with several agencies and suppliers, ensuring a high-performing, insight-led product that delivers against ambitious income targets.
We’re looking for someone who is motivated by improving processes, optimising stewardship journeys, and ensuring that data is handled compliantly.
In this role you will influence across the organisation, working closely alongside our Retention Manager, who looks after our regular giving, gaming and appeals programmes, to ensure Individual Giving plays a leading role in delivering organisational income growth.
Join us and be a part of something truly transformative. Together, we can change the narrative around diabetes and create a more inclusive world.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Hybrid (minimum of two days in the office (119 Britannia Walk, London N1 7JE))
Salary: 49k per annum
Role Status: Full-time, 37 hours per week
Closing Date: 28 Jun 2026 - Applications will be reviewed as received and the role may close early
We are seeking a proactive and experienced Membership Engagement Manager to join CIHT on a 12-month maternity cover contract.
Leading a small, dedicated team, you will oversee membership operations and work collaboratively across the organisation to ensure our members receive excellent service and meaningful opportunities to engage.
This is a high-impact role where you will make a tangible difference over the next 12 months—strengthening member engagement and retention while contributing directly to CIHT’s ongoing digital and CRM transformation programme.
What you’ll be doing
- Leading engagement and retention initiatives and campaigns
- Improving the member journey and experience
- Supporting a strong regional and volunteer network
- Using CRM and data insight to improve performance
- Using data and CRM insight to drive decisions and improve performance
- Contributing to our digital and CRM transformation work
- Managing and supporting a small, collaborative team
About you
- Experience in membership, engagement or relationship management
- Strong CRM and data capability
- Experience leading and supporting teams and working with stakeholders
- Collaborative, organised and focused on delivery
Other requirements
• Willingness to travel within the UK with occasional overnight stays and occasional work outside standard office hours
• Commitment to and support of equality, diversity and inclusion and understanding of how this applies to delivery of own area of work
• Commitment to the aims, values and charitable objectives of CIHT
A great opportunity to make a visible difference to member experience and engagement over the next 12 months.
Registered Charity
21 - 50
The client requests no contact from agencies or media sales.