Membership Services Officer Jobs in Liverpool

JOB TITLE: Marketing Lead

ACCOUNTABLE TO:           Leadership Team

REPORTS TO: Director of Organisational Development.

LOCATION: Dorset with home working

CONTRACT: Permanent

SALARY: FTE £40,175 per annum (£24,430 pro-rata for working 22.5 hours per week)

HOURS: 22.5 hours per week

Job Context

Help & Care is passionate about making a difference and enabling people and communities to live the lives they choose.

We do this by delivering a number of high-profile services across South Central England and have been doing this for over 30 years.

We are particularly focused on providing support to people living with a long-term health condition, carers and those who are isolated or housebound. What makes us different is our person-centred approach. We understand that each individual has different needs, so we work closely with people to understand what really matters for them and to help them lead independent and fulfilling lives for as long as possible. 

We are eager to play a leading role in improving the delivery of health services for the community and we work closely with 3 individual Healthwatch organisations across South England. This partnership ensures that health services are held accountable and the views of the people who use and need these services most are given a platform to have their voices heard.

We support people by providing information, advice and support that enables them to take control of their lives, make decisions and find support that is right for them.

Help & Care have a strategic priority to improve their marketing and communications activity in order to raise our profile and support more people. As part of this we have created a senior role of Marketing Lead, responsible for creating and executing strategic marketing and communications activities and steadily increasing awareness and engagement with Help & Care across all channels.

We encourage applications from people who have most but not necessarily all of our essential criteria. We are committed to supporting and developing our staff.

Job Purpose

Help & Care have an excellent reputation as a service provider and therefore the purpose of this role is to help shape Help & Care’s identity and to further build reputation through branding, awareness and reach.

The Marketing Lead will work to drive cross-channel visibility for Help & Care, to demonstrably support the values of the organisation and to work in a self-driven, inter-departmental way at all levels from strategy to detailed execution of plans.

The postholder will take responsibility for reviewing our ambitious marketing strategy, completing and implementing this in order to significantly grow our impact, reach and brand awareness.

Job Description

Strategy & Oversight

1. To review our marketing strategy in conjunction with key internal stakeholders an ambitious and effective marketing strategy and to oversee the implementation of this plan.

2. Communications – crafting a consistent narrative across all of Help & Care’s external messaging.

Campaigns & Content

1. Planning and developing campaigns and content in order to raise awareness, understanding, interest, engagement, and growth amongst key audiences for Help & Care.

2. Working in a collaborative way to design and deliver campaigns and content across digital and traditional channels ensuring all communications are engaging, accessible and consistent.

Social Media

1. Develop and implement a multi-channel, year round digital marketing growth strategy that ensures Help & Care are consistently reaching more people for their service delivery, campaigning, profile raising and fundraising activities.

2. Design, implement and evaluate successful digital marketing campaigns on full range of channels – LinkedIn, Twitter, Facebook - ensuring they are engaging, accessible and consistent.

Website and E-Marketing

1. Refreshing content on website to greater support visitor journeys and enable collection of visitor data.

2. Improve and develop the user experience on the website, linking robustly to other channels.

3. Manage the delivery of e-marketing campaigns, ensuring Help & Care improve retention and outcomes.

Press and PR

1. Acting as Help & Care’s point of contact for all media inquiries, including preparing press releases, and cultivating Help & Care’s relationship with journalists.

2. Develop and nurture relationships with media, influencers and stakeholder partners.

Line Management

- Provide line management to Help & Care’s Marketing Assistant, ensuring high quality and encouraging support and guidance.

- Manage the workload of the Marketing Assistant, ensuring delegation of appropriate tasks. 

General:

1. Act as key point of contact and expert advisor in all things marketing and external communications.

2. To develop an effective process for managing Help & Care print and digital requirements and requests from all teams, maintaining excellent customer service and ensuring consistency of branding at all times.

3. To ensure a cross-organisational approach to marketing and communications.

4. To undertake research using appropriate tools, analytics and data sources to create reports and recommendations which drive continuous improvement

5. To develop a consistent narrative, language and brand consistency for Help & Care across all channels.

6. To ensure that legal notices, disclaimers and copyright information is used as appropriate and all Help & Care content is fully compliant.

7. To ensure that all data is held in a confidential way and personal information is processed securely and in compliance with GDPR and Help & Care’s privacy policy.

8. Events – developing and leading on events both on-line and in communities supporting the work and profile of the organisation

9. To undertake other work that may arise on a day-to-day basis to support the service

10. Working in tandem with the Internal Communications post holder, ensuring consistency in tone and message.

11. To work within the values, ethos and vision of Help & Care.

12. To work in accordance with the Policies and Procedures of Help & Care.

13. To work in accordance with all relevant legislation.

14. To undertake any other duties as required, appropriate to the post.

CONDITIONS

Carry out other such duties as may be required by the Leadership Team, Chief Executive and Trustee Management Board which are consistent with the duties and responsibilities of the post.

The working week shall be 22.5 hours during standard office hours over 3 days (to be agreed with line manager.) The postholder may be required to work occasional evenings or weekends to attend events and meetings, for which time off in lieu will be granted.

The nature of the job will require the ability to travel. If the post-holder’s own car is used for travel, expenses will be paid as set by the Trustee Management Board.

There will be an assessment of competence to practice during induction and 6-month probation period.

The other conditions of service and current procedural agreements will be enclosed with the post-holders Contract of Employment.

The post holder will be required to have broadband to be able to work from home.

*This role is based in East Dorset which includes BCP and Purbeck areas. The postholder can claim the full cost of business travel within this geographical area and/or to a place outside of the geographical area.

Ideally FT but will consider 28 hours per week for the right candidate. Home based role with occasional travel to London.

The primary function of this role is to support the CEO and Head of Member Engagement with all administrative activities that relate to our existing membership and training, including updating our CRM system (ThankQ), dealing with membership correspondence and growth, hosting webinars via Zoom, and helping to plan and deliver our annual conference (May 10th in 2023) in London. The postholder will report to the Head of Member Engagement. The successful candidate will have extensive experience of CRM systems and customer service, and experience of charities and membership processes will be a distinct advantage. The postholder will also support the CEO in managing relationships with key external stakeholders and dealing with governance. 

Main Duties

• Membership and data:

- Initial contact for all membership, training and stakeholder enquiries

- Processing memberships on ThankQ, to include:

- Importing new contacts and updating contact information as required

- Importing new memberships

- Providing our finance function with the information required to invoice new and renewing members

- Ensuring that ILM Members’ information is accurate and up to date

- Working with the Head of Member Engagement to shape and send appropriate induction materials to new members

- To lead on member data accuracy, efficiency and drive forward any improvements

 

• Training and events:

- Helping to create new training events on ThankQ and our website

- Overseeing bookings within ThankQ, creating accurate delegate lists and ensuring that Finance have the information required for invoicing

- Assisting with organising events on Zoom, including sending panellist and delegate links

- Starting and hosting webinars, sharing this responsibility with the Head of Member Engagement (this postholder will not actually be delivering any training)

- Helping to process videos and uploading these to the website, after webinars and training have completed.

- Sending certificates, recordings and slides to all delegates after training courses are completed.

- Assisting with the administration of our main qualifications, the Certificate in Charity Legacy Administration and the Diploma in Charity Legacy Management, and all other training programme administration

- Creating name badges and a final delegate list for the ILM Annual Conference in May 2024 (and each year)

• Governance

- Supporting the CEO in sending out Board Papers and other Board communications

- Assisting with Board meeting minutes as required and setting dates for meetings

- Maintaining our secure archive of Board Papers and other documents

• Finance and debt management

-Working to maximise the ILM income / accounts by taking the lead on the identification and chasing of debtors (course sales, membership, and all other outstanding debts) for 0.5 days per week on average

Please download the JD and person specification for further information.

The Membership and Events Manager will be responsible for delivering Air Ambulances UK’s membership offering and events playing a pivotal role in supporting and expanding membership.

Membership and Events Manager
Location: Home-based in Bristol or Midlands
Hours of Work: 30 - 37.5 hours (Monday to Friday)
Contract: Permanent, Full Time
Salary: £30,000
Reporting to: Head of Income Generation
Direct Reports: Membership and Events Officer

Air Ambulances UK

Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day.

Purpose of Post

The postholder will be responsible for AAUK’s online digital community the Members Hub, developing additional membership benefits and creating a Membership Development Strategy. Key events include the Annual Conference and Awards of Excellence, All Party Parliamentary Group Air Ambulance Reception and attendance at Helitech, Emergency Services Show and other relevant events.

The current membership portfolio includes local air ambulance charities, air ambulance suppliers and other key stakeholders who support the air ambulance community.

Key Responsibilities

Events

• Responsible for the delivery of AAUK’s Annual Conference and Awards of Excellence including managing key suppliers, delivering the speaker programme and managing income/expenditure.
• Creation of a sponsorship pipeline for key events in collaboration with other members of the Income Generation team to ensure all opportunities for sponsorship are maximised.
• Ensure maximum benefit from AAUK’s attendance at events such as The Emergency Service Show and Helitech.

Membership

• Creation and management of a varied membership pipeline to support the expansion and diversification of membership.
• Working in collaboration with other organisations and partners to further develop the current membership offering to include additional benefits.
• Develop a Membership Development Strategy to underpin membership activities to support membership satisfaction and growth.
• Respond effectively to member enquiries, providing timely and accurate information, advice and guidance as needed.
• Responsible for all membership materials.
• Responsible for ensuring accurate membership information is recorded on AAUK’s CRM.
• Ensure membership engagement in key AAUK campaigns such as Air Ambulances Week.

Members Hub

• Ownership of the AAUK Members Hub, the digital community for members including the ongoing development of the platform.
• Identify new functionality and opportunities to develop the Members Hub to maximise engagement from and benefit to members.
• Provide relevant content, moderation and identification of key trends and areas of positive and negative member feedback within the Members Hub.

Other

• Represent and be an ambassador for AAUK.
• Work to support AAUK‘s vision, purpose, values, goals, and priorities.
• Be flexible and carry out any other associated duties that may arise, develop, or be assigned.
• Report and present to the AAUK Board when necessary.
• Support and promote diversity and equality of opportunity in the workplace.
• Comply with legal requirements for income generation general activities including GDPR, The Fundraising Code of Practice and others.

Benefits:

• 36 days annual leave including Bank Holidays FTE
• Access to the Blue Light Card and Blue Light Events
• Pension contributions
• Development opportunities

Closing date: Please do not delay your application as we will be reviewing applications when received and scheduling interviews as soon as possible.

TO APPLY:

If you feel you have the skills and experience we’re looking for, please apply now!

Please read the attached Job Description before applying by CV and covering letter. Your covering letter should clearly and succinctly demonstrate how you meet the person specification.

Commitment to Diversity & Inclusion:

AAUK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

No agencies please.

The Furniture History Society (the “Society”) is seeking a Finance & Membership Officer (the “Finance Officer”) to manage its finances and membership. The workload is split approximately 50/50 between finance and membership. The post is part-time, paid and you will work from home.

Background
The Society is a membership organisation having approximately 1,000 members divided as to two-thirds in the UK and Ireland and one-third in the rest of the World.  It is constituted as an unincorporated charity governed by a Council (i.e., the charity trustees).  The Society is administered on a day-to-day basis by the Treasurer and three unpaid honorary officers.  They are supported by a small group of self-employed contractors each with responsibility for a specific area of activity (e.g., Website Officer, Events Secretary, Finance Officer).

The Society was founded over 50 years ago to study furniture of all periods, places, and kinds, to increase the public’s knowledge and appreciation of it, and to assist in the preservation of furniture and its records.  It fulfils these objects by: publication (including a widely respected journal Furniture History, and a quarterly Newsletter); organising a programme of events and tours; educational programmes; and the maintenance of an on-line resource, British & Irish Furniture-Makers On-line.

Your duties and responsibilities
The main elements of the Finance Officer’s role are to:

• Maintain the accounts of The Society
• Prepare quarterly management accounts for Council
• Prepare an annual budget in conjunction with the Treasurer
• Complete VAT and Gift Aid returns for HMRC
• Liaise with independent examiners the completion of the annual financial statements
• Complete the Charity Commission’s annual return
• Maintain membership database and collect subscriptions (about one-half are paid by Direct Debit)
• Raise institutional invoices and deal with subscription agents
• Deal with membership queries
• In conjunction with the Website Officer and the external web designer, manage the website with particular reference to the membership area
• Advise The Society’s printers of the distribution of publications
• Attend meetings (approx. 8 per annum) of the Operations Group consisting of the officers and committee administrators and chaired by the Hon. Treasurer
• Attend meetings of the trustees (four per annum) and its committees (as necessary).  Meetings are usually held by Zoom but Council and the Operations Group each meets once or twice a year in person in central London
• Monitor stock of publications and Society’s archives in an external storage unit.

Terms and Conditions
The Finance Officer is a self-employed contractor retained on a Contract for Services.
Time commitment:  Three days per week averaged over the year.  Commitments necessarily vary from week to week and peak workload is in July.  
Remuneration:  Appropriate to experience and qualifications but in the region of £1350 per month.  Paid 14 days in arrears against monthly invoices.  
Notice: One month during the Trial Period and three months thereafter.
Trial period: Three months.
Expenses: Necessary out-of-pocket expenses will be reimbursed against vouchers and receipts in accordance with the terms of the Society’s Guidelines for the reimbursement of expenses.
Place of work:  The Finance & Membership Officer will be based at his/her home and is expected to provide all the necessary office facilities such as PC, printer; broadband access, &c. without charge.  
Mobile telephone & laptop computer:  A mobile telephone and an entry level laptop will be provided for use only in connection with the Society’s activities.  The mobile telephone rental and all business calls will be paid for by the Society.

About You
To be successful in this role you will ideally need:
1.  An accounting and/or finance qualification
2.  Proven experience of working within a membership organisation
3.  Experience in financial analysis and forecasting coupled with attention to detail
4.  Experience in the production and interpretation of financial reports
5.  Good communication and interpersonal skills to deal with a variety of internal and external stakeholders and the ability to build effective working relationships
6.  The ability to work independently, accurately, and efficiently with minimal supervision

Application Process

Short preliminary interviews will be held by Zoom on week commencing 1st January 2024.  Final interviews will take place in person in central London during the week commencing 8th January 2024.  The successful candidate is expected to take up the post within one month of appointment.  There will be a hand-over with the present incumbent.

Job Title: Service Development and Evaluation Officer

Salary: £30,282FTE (£18,169.20 Pro Rata)

Working Hours:              Part Time - 21 hours per week - flexible to include Tuesdays

Location:  Home based remote working, UK based only

Benefits:   NCT membership with access to exclusive benefits, pension scheme, 30 days annual                                                   leave (24 days pro rata) plus 8 bank and public holidays

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.

About the role

We have an exciting opportunity for a Service Development and Evaluation Officer to work in our busy Service Development Team.  This role supports the charity in its aim of providing an excellent service for every parent by gathering, monitoring and analysing parent feedback of our services.  The role can be varied and involve working across multiple teams providing insight and data to continually improve services for parents.

The successful candidate can be based anywhere within the UK with this remote opportunity. We are looking for someone with good analytical skills who can communicate their findings to a variety of audiences. You would work closely with the Service Development Manager and Head of Service Development.

Responsibilities:

Course evaluation: 

· Design and implement evaluation and reporting tools across a range of services to assess quality, outcomes and impact, of our paid for courses, working closely with service delivery teams.   

· Respond to queries about the course evaluation and parent feedback process from parents, NCT staff and NCT practitioners.  

Research Design: 

· Act as a source of expertise on data collection, analysis, and reporting for colleagues across the organisation.  

· Develop approaches to piloting and evaluating new or adapted models of service delivery as part of the service development team.  

Data Analysis: 

· Select the most appropriate quantitative or qualitative methods to collect analyse and report data 

· Conduct quantitative and qualitative data analysis and reporting to guide individual and service-level quality and development improvement work.

· Mine NCT’s internal data and evidence and develop new approaches to capturing parent insight in collaboration with teams across the organisation to ensure that parents’ experiences and views underpin the organisation’s work.

Reporting 

· Build and maintain reports and reporting processes to ensure timely availability of actionable insight to inform service delivery, quality assurance and improvement.   

· Communicate parent insight and contribute to monthly reports for directors. 

· Build and develop a clear evidence base to underpin NCT’s work, including practitioner development, service quality and innovation.

Data Collection 

· Collect parent feedback using NCT’s IT systems to extract client information, ensuring data is accurate and GDPR compliant. 

· Building rapid testing surveys using the most appropriate datasets and questions to inform market research across the organisation 

· Use qualitative and quantitative methods to gain insight about our services to inform development work.

IT 

· Adapt processes as NCT integrates with developing IT systems while maintaining data integrity and accuracy

What are we looking for?

You would be a great fit for this role if you have strong Microsoft Excel skills so that you can successfully navigate and analyse data. You need to be highly organised and efficient using your excellent IT skills to complete tasks in a timely manner.  As well as excel you will need to be proficient using collaborative working across the Teams/Sharepoint ecosystem.  You will be comfortable speaking with colleagues both 1:1 and contributing to Team discussions and be able to work on your own initiative to get tasks completed.

Please visit our website and refewre to the description and further information

What we offer

We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Please apply for the role via our careers page .You can Also find further details and information on our website at NCT.

Closing date for applications: Noon, 18th December 2023

Interview dates: 3rd and 4th January 2024

Interview format: Virtual video call – flexible around your working day

Face-to-Face Membership Operations Manager - Central England & North Wales
Reference: NOV20232429
Location: Flexible in UK
Salary: £36,577.00 - £39,267.00 Per Annum
Hours: Full-Time, 37.5 hours per week
Contract: Permanent
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Our CEO, Beccy Speight, said to the whole RSPB workforce in November 2023 that "our members are the beating heart of the RSPB" and we have ambitious plans to significantly grow our membership to 1.5 million by 2030 so that we can deliver our saving nature strategy. The F2F (Face-to-Face) Membership Team is responsible for bringing in the majority of our new members, and our contribution needs to grow too. We'll achieve this by working together as one team with relentless energy and focus to deliver quantity and quality, improving our ways of working to be as efficient and effective as possible, and by creating a working environment where everyone can thrive.

This key role in the F2F Membership Team exists primarily to lead and manage a disperse team of Area Managers across the Midlands, North Wales and Mid-Wales in the successful delivery of the in-year F2F membership work plan and associated key performance indicators (KPIs). As such, the successful candidate will ideally be located within this region, for travel purposes.

As a member of the F2F membership management team, this role also supports the performance and development of the wider F2F Membership Team, our collective skills, ways of working, and culture.

What's the role about?

Using recognised management and leadership tools and working through a team of F2F Membership Area Managers, developing a culture of high performance amongst the F2F membership workforce, encouraging team members and others to meet and exceed their targets, in order to maximise RSPB income.

Leading and supporting the team to achieve performance benchmarks (compliance, standards and best practice) ensuring expectations are clearly communicated and acted on to deliver excellent customer service.

In collaboration with other F2F Membership Operations Managers and the General Manager, monitoring performance across all F2F membership KPI’s, to ensure agreed targets and budgets are met.

Implement key strategic tasks as defined by General Manager and Head of F2F Membership that will shape the future of membership recruitment at the RSPB, ensuring we  deliver excellence leading to growth.

In collaboration with F2F Membership Operations Managers, Membership Venues Managers and F2F Area Managers ensure venue capacity matches operational requirements so that teams have the right opportunities available and that targets can be met.

Working with counterparts and the General Manager and F2F Membership Business Development Manager, implement strategic business initiatives and changes required for the organisation in order to adapt to changes in the operating environment (market place), and ensure smooth transition of new projects (including growth) into business as usual delivery.

Working with peers across F&C and UK Countries, share and implement tools and processes that will gain alignment and reduce duplication, to deliver the best business outcome and return on investment (RoI) for income generation.

Essential skills, knowledge and experience:

• Understanding a sales team (motivation and capabilities).
• Understanding team dynamics and what it takes to lead a team successfully - recognising competence and commitment as drivers for success.
• Proven skills in leadership and management of a successful sales or income-generating team.
• The ability to focus self and others on what is within our control and influence, bringing energy to the right areas in order to deliver business priorities.
• Able to implement change across a dispersed team.
• Experience in collaborating with colleagues across departments to achieve shared goals.
• Able to manage self to prioritise high volume of competing objectives.
• A proven sales and/or fundraising/membership recruitment track record.
• Proven experience of improving ways of working to deliver greater results.
• Able to effectively implement HR policies and processes, including performance management.

Desirable skills, knowledge and experience:

• Leading through a tier of team managers in a role with regional responsibility.
• Understanding of charity fundraising and/or membership.

Closing date: 23:59, Sunday, 7th January 2024
We are looking to conduct interviews for this position from 15 January 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

School Relationships Officer

Salary range: £28,346 to £31,656 depending on experience

About Voice 21

Voice 21 is the national oracy education charity. We exist to empower every child to use their voice for success in school and life. Our work transforms learning and life chances through talk by increasing access to a high-quality oracy education for those that need it most. Follow the links to find out more about why oracy is so vital and the impact Voice 21 has.

Your opportunity

Tackle a vital challenge, with great people.  Voice 21 exists to transform childrens’ learning and life chances through talk and we are aiming to be working with 2,000 schools a year by 2025. To reach this goal we recruit great people and give them real responsibility, training and support.

Output focused culture, with flexible working opportunities. We have an agile and flexible approach – our team can work when and wherever works best to deliver the requirements of their role. For staff working at home, we support them to create a workspace and provide technology that enables them to work effectively.

Real development opportunities. We believe in supporting people to develop the skills they need to be excellent – whether this means funding external training, finding a mentor to support them or giving them the time to learn from others in the organisations through our regular CPD sessions. We also offer paid study leave for team members taking part in formal studies outside of work.

Great benefits. 33 days holiday (inclusive of bank holidays) and additional Christmas closure period. Holiday entitlement increases linked to length of service, 5% employer contribution to pension, interest-free season ticket, cycle and technology loans, employee assistance scheme.

For more information on why we think you should apply for the role, see the “Why work for us” section at the end of this job description.

Your purpose

To deliver a high quality experience to schools in your region through expert relationship management, driving high levels of engagement, retention and renewal and enabling our membership to have the greatest impact in each Voice 21 Oracy School.

Your responsibilities

Relationship management and network

• Build and manage strong relationships with member schools and key stakeholders across your region in order to add value to their membership, driving engagement, long term loyalty and ultimately impact in our schools.

 

• Use your regional budget and your understanding of member schools in your region to create ‘wow moments’ across the membership journey (e.g. dropping in to meet with key stakeholders or sending free tickets to a school for an event).

• Manage group projects in your region, including sending communications, project planning and reporting to group commissioners or funders.

• Represent Voice 21 effectively to external audiences in meetings and events (e.g. virtual webinars to support schools as they start their membership or progress meetings with group project commissioners).

• Develop our school network in your region (e.g. organising and delivering regional network events), using this to enhance school experience and act as a tool for growth, value and retention.

• Identify and develop strategic relationships with key stakeholders in your region in order to understand the educational landscape and work with colleagues in the Engagement (Growth) team to strengthen and grow our network.

School journey and experience

• Provide an excellent customer experience for member schools and key stakeholders (e.g. Local Authorities and Multi-Academy Trusts) from sign up through to renewal, acting as the first point of contact for your Voice 21 Oracy Schools.

• Own the membership journey and school experience for your region, including the underlying processes, activities and comms that support their membership.

• Gain frontline insights from listening to member schools in your region - collect, track and analyse data about their patterns of behaviour and use these insights to improve their experience.

• Use your understanding of our membership offer to support and guide schools in your region to access member benefits that best meet their needs, are most impactful for their students and steward them towards accreditation (e.g. use diagnostic tools to set action plans for the membership year and signpost to Voice 21 products, resources and events).

• Bring together data (from our CRM system, our Programme team and impact and engagement monitoring) to understand and own the ‘complete picture’ of each school’s member journey in your region - use insights to manage and increase engagement; proactively share insights gained, internally (e.g. with the Programme team about attendance or school feedback) and externally (reporting to a group project commissioner or funder). 

• Own membership renewals in your region, helping the Engagement team to deliver our annual school renewal targets (70%+).

Your progression

 

Within 1 month, you’ll have:

• Got to know all of the different elements which go into our membership offer through experiencing them first hand. 

• Gained insight into the impact of our membership offer on children and young people’s learning and life chances, by visiting Voice 21 Oracy Schools. 

• Begun to get to know the key stakeholders and member schools in your region.

• Built relationships with your closest colleagues in our Engagement and Programmes teams. 

 

Within 3 months, you’ll have: 

• Built relationships with the key stakeholders and member schools in your region.

• Supported member schools in your region to get started on their membership journey and to access membership benefits.

• Become confident using our CRM (Salesforce) to provide key data you need for success in your role.

Within 6 months, you’ll have: 

• Begun to monitor experience and engagement of member schools in your region and identify strategies to help schools get the most out of their membership.

• Delivered regional network events and reflected on how these went with the team.

• Led a cycle of renewal in your region and used this to identify areas of strength/development.

From 6 months onwards, we expect for you to be:

• Taking ownership of the member journey and school experience of schools in your region.

• Proactively sharing insights from the frontline with the team to improve experience and engagement.

• Developing strategic relationships with key stakeholders and identifying opportunities to grow our school network in your region.

This job is for you if...

• You take pride in the strength of the relationships you build, you enjoy making connections with a range of stakeholders (both internal and external) and delivering an excellent relationship management experience.

• You have experience working with a Customer Relationship Management database and understand the importance of accurate data to inform decision making.

• You care about the little details which make all the difference and get satisfaction from seeing things through.

• You enjoy working as part of a fast-paced, fast-growing team with big ambitions and are excited to use your initiative to help us achieve these.

• You’re passionate about Voice 21’s mission, the education sector and making a change to young people’s learning and life changes.

Who you’ll work with: 

• Our Experience team: made up of our Head of Member Success , your fellow School Relationships Officers, a School Membership Coordinator, and your line manager - one of our two School Relationships Leads.

• Our Growth team who recruit schools to join our membership and raise awareness of and support for the Voice 21 approach. 

• Our Programmes team who lead and deliver our work with teachers on programmes.

Where you’ll work: Remote, with regular regional and national travel to visit schools and attend Development Days/meetings, including some overnight stays. 

Contract: Permanent, subject to successful probation review at 3 months.

Terms: Full Time 

 

Application details 

To apply: 

Please send your most recent CV and a document answering the questions below via the Voice 21 website with the subject “School Relationships Officer application”:

• Tell us why you want to work at Voice 21. What is it about us and our mission that excites you? (Max. 400 words)

• Making direct reference to the job description, please tell us the three main reasons why you would make an excellent School Relationships Officer (Max. 600 words).

We are ideally seeking to appoint  2 x  School Relationships Officers to be based in the London/South East Region.

Please also click here to fill out our Equality and Diversity Monitoring Form.

Closing date: 6pm, Sunday 31st December 2023 . 

Interview date: Provisional dates for initial phone interviews w/c 8th January with second round interviews on Zoom w/c 15th January TBC

Start date: ASAP

Questions: If you have any questions about the role, or would like to discuss it before submitting an application, please contact Gill Cameron, Head of Member Success 

Valuing every voice

Voice 21 believes that every voice should be heard and valued. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Voice 21.

Why work for us?

We hope that we have given you a good sense of what life at Voice 21 is like and what the role entails - please see below for some more reasons to apply!

Holiday:  25 days annual leave plus additional Christmas closure period. Holiday entitlement increases linked to length of service.

Benefits: Employer contribution to pension (5%), interest-free season ticket, cycle and technology loans and work from home allowance. 

Wellbeing: We provide an Employee Assistance Programme through Health Assured which provides all Voice 21 employees 24/7/365 support if needed.

The way we work: We have an agile and flexible approach – our team can work when and wherever works best to deliver the requirements of their role. For staff working at home, we support them to create a workspace and provide technology that enables them to work effectively. 

You will also have regular opportunities to get together as a whole staff and in your team, including away days, social events and other development events.

Development opportunities: We believe in supporting people to develop the skills they need to be excellent – whether this means funding external training, finding a mentor to support them or giving them the time to learn from others in the organisations through our regular CPD sessions. We also offer paid study leave for team members taking part in formal studies outside of work.

If you want to volunteer as a school governor, trustee or in some other capacity for a mission-aligned organisation. We support our team to take on these commitments without taking annual leave. 

******************************************************************************************************************

Voices of Voice 21

We recently asked our team what they enjoy most about working at Voice 21. Below is a selection of their responses: 

“I really enjoy working in an organisation that strives for innovation and is rooted in research of what actually works for teachers in the daily life of a classroom and a school curriculum.”

“At Voice 21, there is a strong culture of sharing expertise and this ensures that your voice is valued and ideas heard, no matter your role. Although a lot of the day-to-day work is virtual, relationships are strong. The very purposefully planned in-person meetings help these relationships to grow and flourish, as does the high level of collaboration in teams.”

“One of the many things I love about working at Voice 21 are the opportunities for professional development. Working in a small, fast-growing organisation has given me the chance to grow professionally and to expand my skill set in a supportive environment.”

“I find it inspiring being part of the Voice 21 team - being surrounded by passionate, mission-driven people makes me want to bring my best every day, because I know that my fab colleagues won't let a good idea gather dust - everything will be snapped up and built into something that helps us make a difference for the students in our schools.”

“Since working at Voice 21, I’ve been invited to take part in multiple projects and tasks outside of my ‘core role’, because we’re encouraged to develop our areas of interest and expertise across the board. It’s incredibly refreshing to work for an organisation that sees every employee as a key asset.”

Maternity Cover position from January to October 2024

Full-time

Homebased working in the UK

The Director of Development and Engagement is a member of the Senior Leadership Team and works in partnership with the CEO to lead the development, delivery and co-ordination of the organisation’s strategy.

In this role, you will have oversight across several areas including fundraising, membership engagement, finance and governance and will take the lead in generating income and ensuring the sustainability of the organisation.

The post also holds line management responsibility for three members of staff delivering across multiple areas of work including fundraising, finance, and communications. 

For more information, please download the job description below or visit our website via the ‘Apply’ button.

To apply, please download and complete our application form below. CVs will not be accepted.

This is an ongoing recruitment and interviews will be held as applications are received. We reserve the right to close this advert at any time.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age. We are open to considering applications for a part-time role that would require a job share.

Job Description

Job Title: Education Officer

Department: Services

Reports to: Early Intervention Project Manager

Hours:  21 hours (over three or four days a week, days to be confirmed)

Location: Home-based, with travel across England and occasionally Wales and Northern Ireland

Salary: £29,870 (pro rata)

Purpose of the role

To lead on Shine’s exciting and innovative Education Project supporting our young members to have the best opportunity to achieve their potential within education. Whilst raising also awareness within schools and education settings of Spina Bifida and Hydrocephalus

Shine delivers support, information and advice to individuals and families whose lives have been affected by Spina Bifida and Hydrocephalus, or associated conditions, across England, Wales and Northern Ireland.

Shine’s Corporate Plan (2022 to 2027) sets out seven ambitious strategic goals. This role will focus primarily on supporting the delivery of:

Goal 1: Enabling babies and children with Spina Bifida and/or Hydrocephalus to achieve their potential

Goal 2: Empowering young people with Spina Bifida and/or Hydrocephalus through knowledge, confidence and skills to manage their conditions and thrive

Both goals drive Shine’s ambitions to provide the foundations for improved health, equal access to educational opportunities, social and emotional outcomes for babies, children and young people living with Spina Bifida and/or Hydrocephalus, and associated conditions and they grow and develop, and journey through key stages of life.

Shine is uniquely placed to listen to the needs expressed by children/young people with Spina Bifida and/or Hydrocephalus, and their families, to offer early intervention strategies for these specific educational needs.

Project Delivery

Shine has a clear vision for the Education Project and a framework in place to take the project to the next phase.

We are looking for an exceptional team member who will be able to continue with the progress we have made over the last year and ensure delivery of Shine’s education project: supporting children and young people aged 2 to 25 years.

The project activities will include:  

● Lead on the development and delivery of Shine’s education service for Spina Bifida and Hydrocephalus.

● Provide condition-specific information and advice relating to education to our members, parents and support groups

● Be the ‘knowledge expert’ for Shine staff for complex education referrals

● Maintain knowledge of changes in education legislation in England, Wales and Northern Ireland and how these relate to children/young people with Spina Bifida and Hydrocephalus

● Organise and facilitate Shine education-related member events (online and face to face)

● Develop and deliver presentations and training, raising greater awareness of Shine and Spina bifida/Hydrocephalus across the education sector

● Provide training to Shine’s Services and Health teams to upskill them around issues affecting our members in educational settings i.e. access to EHCPs, managing personal care in school, school transport etc

● Review existing and develop new education resources for Spina Bifida and Hydrocephalus in partnership with others where appropriate

● Working with other national charities, expand Shine’s educational offer to include co-morbidities affecting our members such as epilepsy, ASD and ADHD, learning disability etc, and how these conditions may impact on hydrocephalus and learning

● Actively promote Shine membership to prospective new members, parents, education professionals and education settings, whilst developing a clear understanding of parents’ increasing expectations of their child’s education, addressing learning, equal access, rights and inequality issues

● Review and further develop the recording of education information, statistics and records on Shine’s membership database

● Develop and maintain an education service evaluation process that captures the positive impact that Shine’s interventions have

● To support any funding application highlight case studies, maintain data and record monitoring and evaluation as required

● Identify fundraising opportunities for Shine across education settings and liaise with appropriate Shine Fundraising team members

● To ensure that Shine’s safeguarding policies and processes are followed and

staff are aware that it’s ‘everyone’s responsibility’

Any other duties in line with the job role.

Person Specification

Experience – essential

● Qualification in relevant discipline - teaching, psychology, special educational needs

● At least 3 years’ experience of working in an education/learning setting

● A clear understanding of current education legislation in England, and awareness of key differences in Wales & Northern Ireland

● Experience of working with neurodiverse children/young people and how living with Spina Bifida and/or Hydrocephalus might affect learning and behaviour

● Evidence of presenting at regional/national events and facilitating training to professionals and parents

● Clear understanding of the importance of working within safeguarding policies and procedure and GDPR

● Proven ability to work alone, remotely with others and as part of a national team

● Have the vision to review, develop and transform Shine’s education services, maintaining the focus specifically on Spina Bifida and Hydrocephalus

 

Experience – desirable

· Working with children and young people with disabilities, particularly Spina Bifida and/or Hydrocephalus

· Developing and delivering opportunities to enable and empower people with Spina Bifida and / or Hydrocephalus to achieve their developmental goals

· Multi-disciplinary working and advocacy

· Successfully developing a base of local, regional and national contacts/partners who can enhance delivery of Shine’s Strategic Goals

· Evidence of marketing education services to individuals, schools and professionals

· Evidence of CPD within the education sector

Knowledge, skills and abilities – essential

· Excellent communication skills, both verbally and written

· Ability to develop and deliver professional presentations and training in a variety of settings

· IT literate with a good knowledge of Microsoft 365 and databases

· A non-judgmental approach to working with people

· Enhanced DBS/Access NI check

· A sound knowledge of both child and adult safeguarding policy, procedures and reporting

· Willingness to travel and work occasional evenings and weekends

To apply, please submit your CV and supporting statement (your statement should be no more than 2 pages A4), which should outline your interest and explain how you meet the role criteria.

CVs without a supporting letter will not be considered.

Closing date: Thursday 7th December 2023

Interviews (online): Friday 15th December 2023

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.

Please note we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.

An exciting opportunity has arisen to join the St Vincent de Paul Society (SVP) as our new Twinning Support Officer. “Twinning” is the way in which the SVP groups developed countries to provide support to SVP groups in developing countries and may also be known as Overseas Aid.

The SVP is currently 'twinned' with local groups in India, Sudan, South Sudan, Grenada, Guyana and Romania. Support is provided by members of the local SVP in each country on a person-to-person basis and each local SVP group decides how funds can be used most effectively to support those in need. The financial support received by SVP groups in developing countries enables them to provide immediate emergency aid to those in need as well as financing longer term projects and schemes that help the local communities to become self-sufficient.

The appointee will oversee the coordination and administrative operations of the Twinnage programme. They will provide support to the National Twinnage Committee, Head of Twinnage and Twinnage Officers in England and Wales. They will also provide a central point of contact for our six overseas twin countries and SVP HQ – Confederation International of SVP.

We are always on the lookout for talented individuals who are passionate about bringing their skills to advance our work tackling poverty in all its forms. This is a great opportunity to work for a diverse and flexible employer committed to its staff. The St Vincent de Paul Society is accredited IIP at Silver level and is proud to be a Living Wage Employer.

Working Hours = You will be contracted to work 25 hours per week

Location = This is a remote/home-based role however occasional travel may be required

Contract = Permanent

Salary = £15,639.00 per annum (£23,458.50 FTE)

Benefits Package = 33 days holiday (pro rata) per year inclusive of bank holidays, competitive pension scheme, birthday reward varying each year, enhanced maternity pay, buy/sell holiday schemes, cycle to work schemes, Perks at Work, Employee Assistance Programme (EAP) and lots more.

YOUR MAIN RESPONSIBILITIES:

• Respond to general queries and assist to resolve any issues that may arise, linking in with internal departments when necessary.
• Assist with the allocation of pairing SVP groups in England & Wales with overseas SVP groups.
• Provide clerical support to the National Twinning Committee, including taking minutes at quarterly meetings.
• Support the Manager in assisting to manage the portfolio of overseas programmes and projects.
• Liaise with the Finance Department on financial related enquiries and assist to resolve any issues.
• Be the main point of contact for SVP Members and Staff in relation to the overseas programme.
• Coordinate stories / articles for publication and liaise with the Communications department.
• Oversee and maintain the overseas social media channels.

 

WHAT YOU WILL NEED:

• A good level of English and Maths.
• Work experience in an office environment within an admin based role.
• A proven ability to take responsibility for a database.
• Strong experience of working in a customer service role.
• A high level of proficiency in using a database, Microsoft Office 365 including Outlook, Word and Excel.
• A drive and passion for the charity sector.

 

HOW TO APPLY:

If you feel you have the relevant skills and experience to fulfil this role successfully, please apply in the first instance with your CV. All suitable applicants will be sent a short application form to complete.

If you require any adjustments throughout your journey with us, please let us know.

Closing Date for CV’s = 29th December 2023

Deadline for Application Forms = 7th January 2023

Interviews = TBC  

 

We encourage early applications as we may close the listing early when sufficient applicants have been received.

 

ABOUT THE SVP:

The St Vincent de Paul Society (SVP) was established in England and Wales in 1844 and is part of a large and thriving Christian voluntary movement dedicated to tackling poverty in all its forms by providing practical assistance to people in need in 153 countries. Our core value is one of service and we treat each person as a unique individual deserving of dignity and respect. Person-to-person contact is therefore at the heart of our work and spending time with people is our greatest gift. We offer non-judgemental support to anyone in need, regardless of faith, race, gender, sexual orientation, background, or circumstances.

Location: Remote / Hybrid - with occasional travel to either London or Wareham, Dorset

Contract: Fixed Term Contract for 12 months

Hours: 37 hours per week (1fte)

Salary: Grade D, salary range £32,359 to £36,698, depending upon experience, plus 8% employer pension contribution

We are looking to hire a Senior Communications Officer to join our Communications and PR team to assist the development and delivery of the regional communications and PR strategy, ensuring Butterfly Conservation’s messages and campaigns are effective across all regions.

Working closely with regional teams and branches, you will have a passion for delivering engaging content with a good understanding of conservation and fundraising communications and PR. Proven exceptional written and oral communication skills are required, along with the ability to develop effective working relationships with both internal and external contacts.

If you are excited about the prospects of working for a leading wildlife charity, please read through the job description and person specification, to see if you have the right skills to join the team.

Candidates must have the right to work in the UK.

Closing date: Midday on Wednesday 13 December 2023

Interviews will take place on Friday 5 January 2024

We believe our work has never been more important.

Wildlife is in steep decline across the UK and over three-quarters of butterflies and two-thirds of moths are declining. We recognise it needs a great team with a wide variety of skills to tackle the problems facing butterflies, moths, and the environment.

Our staff and volunteers are proud to be part of Butterfly Conservation and are dedicated to making a difference to the environment we live in. We understand the importance of maintaining and expanding our expert and valued team of people and offer a range of roles located all over the UK, from the peat bogs in Scotland to the post room in Dorset.

You may also have experience in the following: Communications Manager, Communications Officer, Digital Officer, Membership Officer, Project Management, Internal Communications, CRM, Marketing Assistant, Marketing Executive, Marketing Officer, Communications Executive, Communications, Marketing Management etc.

REF-210 094

Job Title: Executive Assistant
No of Posts: 1
Salary: £24,000, (£30,000 pro rata) free gym membership, cash health plan, life assurance
Status: Part Time, 30 hours per week over 4 or 5 days
Holidays: 24 days plus Bank Holidays per annum plus birthday off.
Based at: Wigan Town Centre Location.`
Responsible to: CEO
Accountable to: Board of Trustees

Closing Date: 5th January 2024
Interviews: w/c 15th January 2024
To Apply: Please upload a CV and Covering letter outlining why you would be an asset to our charity. 

Please apply early as we reserve the right to close applications as soon as sufficient applicants have been received.

SUMMARY
The Brick is an ambitious charity with big aspirations for people in need within our community. We provide RELIEF, RESTORATION and REFORMATION by offering tailored support, hope, and opportunity to those looking to improve their quality of life. Our projects include emergency and supported accommodation, an affordable food community, street outreach and homelessness prevention programmes. We are now seeking a skilled Executive Assistant to join our growing team. You will a believer in the right to equal life chances with a passion to improve lives through collaboration and innovation.

JOB PURPOSE
We are seeking a highly motivated and organised individual to provide a professional, comprehensive and efficient PA and Governance co-ordination service to our Chief Executive and Trustee Board. This role requires excellent organisational skills, initiative, time management and co-ordination skills as well as personal credibility.
In addition to providing all aspects of PA support to our Chief Executive, you will play a pivotal role in Brick governance, including servicing of Board meetings, sub committees and key events, taking minutes and ensuring communication of actions out to the relevant owners and monitoring and co-ordinating completion within deadlines. This role will provide career development opportunities in building good office management/HR systems and contributing to employee development, communications, policy development and the production of strategic reports.
 

KEY TASKS & RESPONSIBILITIES
Key accountabilities
Executive Support to Chief Executive
• Assist the CEO in achieving The Brick’s aims and objectives and provide a comprehensive support service for the CEO and Trustees, maintaining the highest possible standards of service and customer at care all times
• Manage the Chief Executive’s Diary and appointments; ensuring the Chief Executive is adequately prepared.
• Be the primary point of contact between The Brick Chief Executive and internal/external stakeholders, screening and directing phone calls and emails appropriately.
• Work on own initiative to instigate, respond to and undertake work to assist the Chief Executive and Trustee Board functions.
• Compile and co-ordinate appointments and meetings in the CEO’s diary and sort and prioritise enquiries; answer enquiries on behalf of the CEO, when required
• Organise meetings, events, hospitality and receiving visitors for the Chief Executive
• Provide secretarial support to the Chief Executive, undertaking research, preparing reports, responses and statistical information as required
• Set up and manage appropriate administrative systems to enable the Chief Executive to be effective in their role.
• Servicing and Co-ordination of all Management and Charity team meetings
• Supporting the co-ordination of all The Brick external events, as required
• Support internal and external communications for the Chief Executive
• Develop a good understanding of the Chief Executive’s external relationship priorities and manage a proactive meeting programme
• Develop good relationships with key external contacts across all sectors
• Support the Chief Executive by drafting, or sourcing content for, written communications including the annual social impact report

• Actively monitor and take appropriate action on all incoming communications to the Chief Executive
Governance
• Provide all aspects of secretarial/administration/co-ordination support to the Brick’s Trustee Board and any sub committees (including booking meetings, minute taking and preparation of agendas and papers)
• Progress/ chase reporting of actions flowing from The Brick’s Trustee Board Meetings and any subcommittees
• Maintenance of Trustee/Governance policies, documents, filing systems in both electronic and hard copy and information provision
• Maintain the Board membership register and support the recruitment and acceptance of new members
• In conjunction with the Chief Executive and Senior Leadership Team, managing pre and post Board events and discussions, training sessions and strategy days
• Support the recruitment and on-boarding of Board and Committee members and managing the annual review process
• Ensure claims for travel and subsistence of our Board and Committee members are in line with Expenses Policy and processed in a timely manner
• Develop and maintain effective information sharing systems for Executive Team and Board of Trustees including the Executive SharePoint site.
• Develop and maintain effective electronic and paper-based filing systems

Marketing Manager 

Reports to:Head of Media, Brand and Relationships 
Location:Remote (UK based) / Bristol / London  
Salary: £42,750 per year  
Length of contract: 37 Hours per week, permanent

Closing date:  9am Wednesday 13th December 
Interviews: Stage 1: 10th-11th January 2024  
Stage 2: 17th-18th January 2024 

Please note that we do not invite enquiries from recruitment agencies. 

Main Purpose of Post 

This role manages organisational marketing and supports income generation.  The main purpose of the post is to create marketing strategies and marketing communications to promote Women’s Aid’s products and services to its target audiences. The Marketing Manager will create and implement a new marketing strategy, crucial to the ongoing development of WA profile. Understanding the needs of the charity, you will be responsible in identifying marketing plans and initiatives which will enable WA to meet both the long and short- term needs. You will lead in the planning and implementation of creative marketing activities and will work closely with Head of Media, Brand and Relationships to deliver the success of the strategy.

Line manages: Communications Officer for Training and Education team; Communications Officer for Fundraising team (both part-time posts) 

DUTIES AND KEY RESPONSIBILITIES 

• Will lead on marketing planning and activities for the organisation, under the direction of the Head of Media, Brand and Relationships and working alongside business development colleagues.

• To be accountable for increasing demand for products and services and increasing leads and opportunities for the charity. 

• To understand the motivations of why people, engage with our services and products, and to codify this to create journeys for those who engage with us.

• To line manage the Communications Officer for the National Training Centre and Communications Officer for the training team. 

• To oversee market research to understand our positioning within the market and to keep up to date with market trends, working closely with the Business Development Managers to collate relevant data. 

• To create an omni channel organisational marketing strategy, targeted towards our multiple audiences and meeting their needs, using a range of channels including online and social media. 

• To work in collaboration with other colleagues and organisations to ensure that marketing is informed by charitable objectives and income targets. 

• To be able to work with budgets and create realistic targets and KPIs for direct reports. 

• Represent Women’s Aid at events as required. 

General Responsibilities  

• To maintain clear and adequate records of work completed; and to produce reports on work programmes and activities as required by management. 

• To contribute to team meetings and organisational priorities, to prepare and participate in supervision and appraisal meetings as required. 

• To take direction on projects and priorities from your line manager, this may vary from time to time.

• To assist in the organisation of meetings, conferences or events organised by Women’s Aid, if required. 

• To provide support and assistance to the Media, Brand and Relationships Team and Women’s Aid’s CEO as necessary. 

• To abide by all organisational policies, codes of conduct and practices, and to work within a framework of equal opportunities and anti-discriminatory practice.

• To be flexible within the broad remit of the post. 

Other  

• This job may involve occasional unsocial hours and travel throughout England.

Person Specification 

EXPERIENCE Essential: 

• Significant experience of working in marketing, minimum of three years. 

• Experience of line management. 

• Experience of working effectively with a range of stakeholders, building relationships at a high level and work collaboratively. 

• Experience of maintaining systems for information storage and retrieval.

• Experience of online communications/websites/social media, including Content Management Systems. 

• Budget management experience 

• Proven track record of successful results from marketing initiatives 

• Have experience in delivering multi-channel marketing campaigns 

Desirable: 

• Experience marketing in a charity environment. 

SKILLS & ABILITIES Essential: 

• Ability to market products and packages, while keeping organisational values at heart of approach. 

• Effective communications skills both written and verbal,

• Good influencing skills 

• Ability to produce high quality written material, for copy writing, copy editing and marketing materials. 

• Ability to carry out a range of research and information-gathering activities. 

• Ability to provide effective customer services to a wide range of individuals and organisations and to maintain and develop positive relationships. 

• IT skills, including accurate data inputting skills, ability to use Microsoft programmes, understanding of Content Management Systems and troubleshooting simple website problems,  and willingness to learn new packages and IT skills as required. 

• Ability to communicate sensitively with survivors of domestic abuse to discuss case studies.

• Ability to work on own initiative and prioritise work, work to tight deadlines and respond to urgent unplanned demands. 

Desirable 

• Experience of Adobe Creative Suite or similar desktop publishing programmes used to create documents and web banners. 

KNOWLEDGE Essential: 

• An understanding of the requirement to maintain confidentiality in relevant areas of work. 

• A basic understanding of, and sensitivity to, the issues relating to domestic abuse, including the nature of domestic abuse and its impact on women and children.

• An understanding of the principles and practices of marketing. 

EDUCATION/TRAINING 

We welcome applications from candidates who hold a marketing or communications qualification however no formal qualification is required

OTHER REQUIREMENTS 

• Able to demonstrate a commitment and sensitivity of the aims and objectives of Women’s Aid; 

• Commitment to anti-discriminatory practice and equal opportunities; 

• Willingness to work occasional unsocial hours as required. 

Summary of Terms and Conditions of Employment 

Terms of appointment: Confirmation of appointment will be subject to the satisfactory completion of a probationary period.  This will normally be of six months (less for short term contracts).  During this time an employee will be expected to establish their suitability for the post. During the probationary period employment may be terminated in writing, giving one week's notice by either party (this may be waived by mutual agreement). Only any statutory dismissal procedure will apply during the probationary period. There is no probationary period for contracts of under 3 months. 
All posts are subject to a DBS check, two suitable references and right to work checks. 
Salary:  £42,750 pro rata + benefits. Salary is paid in arrears through bank credit by the 25th of each month.  Part time staff receive pro-rata payment based on hours worked.  
Working hours:  The standard working hours for this post are 37hours per week, based in London/Bristol/Remote UK based; benefits include a generous bank holidays and annual leave package and contributory pension scheme.  All posts, including remote posts must be based in the UK. 
Support and supervision:  Women’s Aid has a commitment to providing regular supervision and support to staff with annual appraisals forming a key part of staff development.  We have a training policy in place and encourage staff to take an active role in their career development plan. 
Pension:  Women’s Aid is enrolled with the People’s Pension scheme. Women’s Aid normally contributes 7% of salary and the employee contributes 3% towards the group pension scheme. Eligible staff will be automatically enrolled on the scheme when they have successfully completed the 3-month interim probationary review.  
Annual Leave:  Women’s Aid offers an annual leave entitlement of 28 days per year rising by one day per year until 30 days annual leave per year is reached.  In addition, we offer 8 days public holidays plus 2 additional days in March and August. Plus, three days of ‘end of year’ leave, bridging the gap between the festive holiday period and new year to allow colleagues to rest and recharge during this unique quiet time. All leave entitlement is calculated pro-rata for part time employees 
Other leave:  Employees have contractual rights to time off for reasons of sickness, maternity and other circumstances. 
Period of notice: 2 months after your probationary period has been completed. 
Union:  You have a right to membership of a trade union. Women’s Aid recognises Unison.  
Asylum and Immigration Act 1996:  To confirm your right to work in the UK, Women’s Aid will need to see the original of at least one document from a specified list (available on the UK Government website). Most commonly this is a British Passport. 
Additional information is available on request. 

Development Manager at Fumble

• Salary £30,000-£34,000, depending on experience (pro rata at 0.8 FTE) We’re looking for someone 4 days per week (0.8 FTE). However, other hours will be considered for an exceptional candidate.
• Fully remote or Sheffield hybrid, UK candidates only You must be based in and have the right to work in the UK, due to employment law.
• Start date: asap
• Deadline to apply: 5pm on Thursday 21 December
• Contract type: permanent
• Benefits: pension, 25 days annual leave + bank holidays (pro rata if the role is taken up on a part time basis), training and development

We’re looking for a talented Development Manager who will develop and run Fumble’s exciting and impactful products.

Examples of the type of products are:

• Parent workshops
• Consultancy (for academic research projects & for brands)
• Our monthly donor membership programme
• Peer support programmes for young people.

Our ideal person is likely to have experience in the following areas:

• Developing, delivering, marketing and selling services/products
• Managing freelancers and other relevant stakeholders
• Delivering projects successfully to timelines, keeping track of budgets, and measuring impact
• Customer engagement.

If you have experience in some, but not all, of these areas, don’t let this put you off - we’re looking for a talented and passionate individual who’s willing to grow with the role. We need someone who’s excited about getting things going "from scratch" , and being a very key member in Fumble’s small staff team.

We’re an emerging, award-winning charity with massive UK-wide impact, and we’re looking for the perfect person to help us make it all happen. You will be the third member of our small and mighty staff team. This is a unique opportunity to take on an instrumental role in developing Fumble, working with our CEO, Lucy, and our Programme Manager, Emilie, to define who we are, what we’re doing, and to strengthen all our activities.

Discover all about Fumble in our most recent annual report, attached.

Ready to apply? Send your CV (pdf format preferred) and a cover email to Lucy and Emilie.

‘Fumble is like the knowledgeable best friend every young person needs when growing up. A handbook for everyone, to guide them in making the right sex and relationship choices for themselves.' Amy, 19