National advice manager jobs

CENTRE FOR AGEING BETTER 

Research and Policy Manager – Homes and Communities

• Permanent
• Salary £50,218 per annum (pro-rata salary £40,174) 
• 0.8FTE
• Flexible working options will be supported.
• Central London Office and Hybrid working

We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.

About the role

This role will help Ageing Better deliver its ambition for more people to live in Age-friendly Homes and Communities—enabling people to live well, age well, and remain independent for as long as possible.

Reporting to the Head of Homes, as Research and Policy Manager (Homes and Communities), you will design and deliver research and policy projects from end to end by setting priorities, applying robust methodologies, managing partnerships and ensuring outputs are accessible, impactful and evidence-based. Working closely with colleagues across the Homes and Communities Team to ensure projects help to influence national and local policy and support our wider goals.

As one of two research and policy managers, you will be taking a lead delivery role on our research projects and be responsible for designing and conducting original research using both quantitative and qualitative methods, generating new insights that inform our policy positions and contribute to meaningful change.

You will also model our commitment to tackling inequalities and ensuring that the voice of a diverse mix of people in later life is visible and influential within all our activities. 

About you

We are looking for someone with strong experience in delivering research projects, including defining research questions, selecting appropriate methodologies and producing clear, high-quality outputs while managing budgets and risks. You will be confident using qualitative and quantitative research methods, including evaluation approaches and have experience turning detailed findings into practical and actionable insights. Experience in basic data analysis is essential.

You will be highly organised with the ability to manage multiple priorities, deadlines and stakeholders effectively and bring strong project management skills. You will also be a clear and effective communicator. This includes being able to produce engaging outputs such as reports, blogs and case studies, alongside being confident designing and facilitating workshops. We are looking for someone who builds positive working relationships, works collaboratively and can contribute effectively both independently and as part of a team. 

Experience of the housing and communities’ sector is desirable, as is an interest in issues affecting ageing and older people. 

About us

The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network

Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society. 

The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.

We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion. 

We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.

We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.

The closing date for this role is 9am Monday 13th April with in- person interviews to take place Thursday 23rd April. 

Job Title:

Senior Legal Rights Team Manager

Department/Responsibility for:

Legal Rights Team

Line management of 3 employees

Reports To:

Director of Research and Support Services

Purpose of the Role:

Due to an ambitious strategy to increase our reach and revenue by 2027, and increasing demand for our legal services, we are ready to welcome an experienced Senior Legal Rights Team Manager to our Legal Rights Team.

We are looking for an experienced and organised individual to lead the delivery of our high-quality legal rights service, managing a team to ensure our services and support comply with regulatory obligations and remain up to date with the latest legal updates. This includes casework supervision within the team as well as managing your own caseload. The legal focus of the team’s work is within the health and social care field.

In addition, you will need to support the Director of Research and Support Services in managing our external relationships, evaluating and monitoring our service, devising and delivering training and supporting research and marketing activity. Additionally, you will use casework evidence to inform the Charity’s wider policy and advocacy strategies to achieve systematic change.

To be a success in this role, you should be an excellent communicator, proactive, flexible, highly organised and able to meet deadlines. This is a challenging but well-supported role, where you can make a large, career-defining impact for Cerebra and the children and families that we serve.

Key Areas of Responsibility:

1. Team Management and Supervision

• Provide effective, remote line management, support and performance management to direct reports to help them maximise their potential and effectiveness.
• Ensuring that knowledge, training and skills are maintained within the team, with a particular focus on legal knowledge and expertise.
• Conducting inductions, performance management and ensuring casework supervision.
• Provide practical and person-focused coaching support to the Legal Rights Team.
• Ensure there is a continual culture and focus on learning and development and wellbeing.

2. Culture & leadership

• Work to continue the development of a strong, person-centred, empathetic, supportive and inclusive culture at Cerebra.
• Build on excellent relationships between different teams and directorates for each other’s and Cerebra’s overall strategic goals and objectives
• Collaborate across departments to align partner activity with service delivery and communications.
• Contribute to strategic, organisational and cultural development.
• Champion innovation, growth mindset and learning from failure.

3. Legal Casework

• Oversee and supervise casework around health and social care legal entitlements.
• Manage referrals to the Legal Rights Service and triage new cases.
• Ensure that casework is managed in a timely, appropriate and compliant manner.
• Undertaking a personal caseload, including complex cases.
• Ensure all cases are handled in a timely manner - compliantly, effectively and ensuring quality standards are adhered to.
• Develop and maintain legal information products.
• Providing reports to the Director Group and Trustees where required on service performance, legal trends and key performance indicators.
• Use any common occurring problems that arise from the casework to feed into developing further research work into the area of health and social care.

4. Policy and Advocacy

• Utilise insights and data gathered from casework to identify systematic issues/updates and contribute to Cerebra’s policy and advocacy strategies.
• Collaboration and supporting the Senior Research, Policy and Influencing Manager to ensure insights and data trends identified from casework are appropriately actioned and communicated.
• Use knowledge, experience and legislative updates to influence wider policy changes.

5. General

• Monitor and evaluate the impact of the Legal Rights Team.
• Build and develop relationships with similar charities/organisations.
• Analyse trends in the area of health and social care law that can feed into future research projects.
• Develop and deliver Cerebra’s legal rights strategy, ensuring alignment with organisational goals and research priorities.
• Support collaboration across the different Cerebra teams.
• Experience using Client Relationship Management (CRM) systems or similar digital tools for recording and tracking work.
• Uphold Cerebra’s Data Protection Policy and all relevant confidentiality and safeguarding policies.
• Carry out any other reasonable duties in line with the needs of the team and organisation.

Please see attached job description for person specification.

About CoppaFeel!

CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.

We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.

Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.

The Role

CoppaFeel! is looking for a Senior Healthcare Engagement Manager to oversee the production of high-quality health information and resources and lead on CoppaFeel!’s healthcare engagement work.

The Senior Healthcare Engagement Manager will sit within the CoppaFeel! Education Department and will work closely with the Head of Services and Health Information & Services Manager.

The Senior Healthcare Engagement Manager will be responsible for leading our work in the health engagement space. They will play a key role in supporting the strategic direction of this work and provide insight and sector knowledge to support decision making within the leadership team. This will involve building strong relationships with clinicians and healthcare stakeholders, enhancing CoppaFeel!’s role in the healthcare sector.

The Senior Healthcare Engagement Manager will have oversight of the production of our health information and resource portfolio. This role ensures that all health resources are accessible, impactful, and trusted, meeting the highest standards, including those required by the Patient Information Forum Tick Accreditation.

This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will also be required to attend the office for quarterly team meetings, department meetings and in person training, we will provide plenty of notice for when you are required to be in for these purposes.

Duties and Responsibilities

Health Engagement

• Work closely with the Head of Services to set the strategy for CoppaFeel!’s work in the healthcare space.
• Provide vision and direction to support departmental growth in healthcare engagement, ensuring alignment with overall organisational goals.
• Drive the development of new and existing strategic initiatives to engage healthcare professionals, ensuring messaging remains relevant, builds credibility and reflects developments in breast cancer in the healthcare space.
• Work closely with the Senior Policy & Influencing Manager to strengthen links between influencing and the delivery of health engagement initiatives.
• Work closely with the Senior Programmes Manager to support the development of regional engagement work and the development of relationships across Cancer Alliances.
• Work collaboratively internally and externally to understand the needs of different healthcare audiences and work with teams across the organisation to develop engagement initiatives that increase knowledge and confidence of breast cancer in younger people.
• Establish and maintain relationships with key clinicians and expert stakeholders to enhance CoppaFeel!’s presence within the healthcare space.
• Lead on the design and delivery of training for healthcare professionals encouraging the integration of CoppaFeel!’s resources into their practice.
• Lead and manage CoppaFeel!’s Medical Advisory Group, ensuring it evolves in line with organisational needs.

Health Information

• Work with the Head of Services to set strategic direction in relation to resources, health information content and the production process.
• Provide expert advice and guidance at both strategic and operational levels on best practice approaches to delivering high quality health information and resources, with a focus on optimising reach and impact.
• Hold responsibility for the continued accurate and consistent development of the charity's Health Information provision.
• Oversee the creation and dissemination of high-quality health information, ensuring it is accessible, accurate, and meets accreditation standards required by the Patient Information Forum.
• Provide direction to the Health Information and Services Manager in development and delivery of a portfolio of materials, resources and reminder services.

Strategy & Management

• Support initiatives to ensure that CoppaFeel! Staff are knowledgeable and up to date with issues around breast cancer in younger people.
• Design and deliver internal Health Information team training across the organisation.
• Line manage the Health Information & Services Manager and the Health & Services Executive, offering guidance, support, and opportunities for professional growth and development.
• Represent CoppaFeel! in media opportunities where appropriate to communicate key health messaging.
• Work with the Impact & Evaluation manager to ensure robust monitoring and evaluation frameworks are in place to track the effectiveness and impact of our work.
• Collaborate with the Senior Engagement & Inclusion Manager to ensure that all health information and engagement strategies are inclusive, accessible, and representative of diverse communities.
• Manage departmental budgets ensuring efficient use of resources and supporting and informing phasing and re-forecasting.
• Support the development and implementation of operational plans. Ensuring that projects are tightly managed and delivered on time and within budget

Skills, Experience and Qualifications

Essential

• Extensive experience leading the delivery of health engagement initiatives.
• Proven experience in the design and delivery of education and training for healthcare professionals.
• Awareness of clinical policy and practice changes influencing health care practice and delivery.
• Knowledge of Healthcare professional culture, NHS systems, primary care settings, and breast cancer services.
• Proven experience in developing and writing health information and applying health literacy best practices.
• Strong ability to understand medical information and how this can be translated into clear, accessible messaging.
• Experience managing health information production processes, ensuring accuracy and accessibility.
• Experience managing multiple projects with the ability to oversee competing priorities and deadlines.
• Experience managing budgets.
• Previous experience line managing a small team, with a focus on team development.
• Outstanding collaboration skills with both external and internal stakeholders and ability to manage relationships with confidence.
• Strong organisational skills, with the ability to balance competing priorities and deliver high-quality outcomes.
• Understanding of EDI principles in service delivery.

Desirable

• Awareness of developments in the clinical research space and how this might influence healthcare practice.
• Strategic planning experience in the health or charity sector.
• Experience representing organisations in media or public communications, or a willingness to be trained.

Application information

Applications will close at 9am on the 13th April, with the aim to commence the first round of interviews on 16th April.

Applications will be reviewed as they are submitted so we encourage early application. CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main benefits, Terms & Conditions

Annual leave entitlement: 22 days, plus office closure at Christmas, a day off on our Founders birthday, and a day off for your birthday.

• Employee Assistance Programme

• Health Cash Plan; cash back on everyday health expenses, as well as a GP advice line and access to PerkBox.

• Access to Self Space training and 1:1 therapy

• Core working hours of 10am to 4pm

• Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies

All annual leave and benefits are pro-rata'd for part time employees.

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.

Are you an experienced, driven project manager with passion for improving health outcomes? 

The RCR, in partnership with Macmillan Cancer Support, is leading a national review into cancer multidisciplinary team (MDTs) improvement — a key commitment in the National Cancer Plan. We’re looking for an experienced Project Manager to drive this high-profile programme and deliver meaningful change for cancer services. 

This is a rare opportunity to shape how cancer teams work across the country and to deliver meaningful improvements for patients, clinicians and the wider cancer workforce. 

As Project Manager, you will take full ownership of the planning, coordination and delivery of the Cancer MDT Reform Programme. You’ll work closely with senior leaders across the health system including NHS England, Macmillan Cancer Support and the Department of Health and Social Care as well as senior Officers at the RCR, including regular reporting to our Vice-President for Clinical Oncology. 

Key responsibilities include: 

• Leading the full project lifecycle, from developing detailed project plans to managing risks, timelines and reporting. 
• Delivering a large two-day national stakeholder event to gather insight and build consensus across the cancer community. 
• Drafting high-impact written outputs, including a flagship report outlining recommendations for MDT improvement to be shared with government. 
• Collaborating with DHSC and NHSE to support the development of future MDT guidance. 
• Building strong, productive relationships with clinicians, NHS partners, national charities, Royal Colleges and internal teams. 
• Line managing the Project Administrator and fostering an effective and motivated project team. 

What you’ll need:

• Strong project management experience, with a record of delivering complex programmes to time and quality.
• Experience working with senior leaders and managing competing demands effectively.
• Excellent written and verbal communication skills, with the ability to produce compelling, authoritative materials.
• A collaborative, proactive approach, and confidence in working across diverse teams and professions.
• Knowledge or experience of cancer care, clinical services, or wider health policy — highly desirable given the nature of the project.
• Event management experience (desirable). 

By joining us you will get to make a real impact on cancer services across the UK, lead a nationally significant project shaping the future of cancer care and join a supportive, mission-driven organisation!

Why join us

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

We are recruiting two Innovation Managers to join our Innovation Team.

Role 1: Permanent – 0.5 FTE

Role 2: FTC until 26/04/2028

Please state clearly in your supporting statement if you wish to be considered for the FTC, Permanent or both roles.

The role

Ever wanted to join a team where innovation feels accessible, energising and genuinely meaningful? We create safe, structured spaces for bold ideas, help people navigate complexity with confidence, and turn creativity into sustainable practice with equity at its heart. If the idea of working in a major funder and shaping futures that matter excites you, we’d love you to be part of our journey.

In this role, you’ll move fluidly between designing and facilitating creative sessions, collaborating with colleagues to unpack complex challenges, and turning insights into clear, co-created practical next steps. Your day might involve shaping a new tool or provocation, making sense of emerging patterns, meeting partners to explore possibilities, or helping teams navigate ambiguity with confidence. No two days are the same, which is why we work supportively together, creating space to listen, challenge, reflect and offer different perspectives.

What you’ll bring

We’re looking for someone to join us with both the skills and approach to thrive in this work. You’ll bring a deeply human, emotionally intelligent way of working, with empathy to understand the people and communities we design with, and to create spaces where they feel safe to explore new ideas. Resilience is essential too; innovation is rarely linear, and you’ll navigate ambiguity, shifting priorities and occasional setbacks with calm, curiosity and a sense of possibility. You’ll bring creativity and openness, continually finding new ways to frame challenges, alongside a reflective mindset that learns in the open, listens deeply, and adapts thoughtfully as ideas evolve. Above all, you’ll believe that meaningful change comes from people working well together and you’ll use your skills to help make that happen.

Exploring it with us

• Interview: Week Commencing 20th April 2026
• Where: Virtual
• Format: Online Tasks, competency- based questions and meet the team

We have a hybrid approach to working, with a home/office split that suits you, though the role will include travel across the UK. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.

We will be hosting a briefing session on: Monday 23rd March at 12:00pm – 1:00pm. To register or ask any questions, please email us.

How to apply:

Upload your CV in word format and write a supporting statement (up to 1,000 words) responding to the following questions, we will use this to score your application:

1. Who or what has shaped how you think, create and challenge?
2. What skills will you bring to the team and how did you develop them? 
3. What experience do you have working with or for communities who are less likely to have applied for or received our funding?
4. What values feel most important to you, and how do they guide the choices you make?

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).

Role Overview

This is an exciting opportunity to shape Shine’s strategic direction while managing the operational delivery of our services for children, young people, and families aged 0–25. Building on the success of our Little Stars/Ser Bach programme for members aged 0–12 and the development and extension of the FIRE (Friendship, Independence, Resilience, Empowerment) programme for those aged 13–25, you will play a key role in shaping the future of our support for children, young people and their families.

Working across England, Wales, and Northern Ireland, you will lead the delivery of an established, evidence-based programme that improves health, social, and emotional outcomes for those living with spina bifida, hydrocephalus, and associated conditions.

You’ll lead a passionate team and work closely with Shine’s Adult Services Team (25+), Health Team, Wales and Northern Ireland Managers and wider colleagues across the organisation to ensure work is coordinated, complementary, and beneficial to members. At the same time, you’ll forge strong partnerships with NHS professionals, statutory services, and voluntary organisations—driving collaboration that will support our vision of providing consistent, high-quality support for children, young people and families nationwide.

Key Responsibilities:

• Leadership & Team Management
• Programme Development & Delivery
• Monitoring, Evaluation & Reporting
• Member Support & Engagement

Please see the full Job Description & Person Specification below and on our website. 

Benefits to working at Shine:

• Competitive salary: Review due April 2027
• Regular working hours, and no shift work (some very occasional weekends or evenings)  
• 3% pension contribution
• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
• Additional annual leave awarded for ‘long service’
• Opportunity to purchase additional annual leave
• Broadband allowance for home-based roles
• Life insurance after 12 months’ employment  
• Access to our Employee Support Programme and Mental Health First Aiders 
• Support to learn and develop 

How to apply 

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

If you would like to discuss the role with our Deputy CEO, Gill Valentine, please contact Shine to arrange a convenient time for a call. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria. 

We understand that you may wish to use AI tools to help you with some aspects of your application but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications. 

*Please note applications without a supporting statement will not be accepted* 

Closing date: Thursday 16th April 2026 at 11pm 

Interviews:  Monday 27th April 2026  

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible. 

We have an exciting opportunity for a passionate conservation professional to join the Trust and play a key role in the care and conservation of our outstanding churches, a fascinating and unique collection of highly listed historic buildings.

Overall job purpose

As a Conservation Projects Manager and a key member of the national Conservation team, you will work with experienced consultants and skilled craftspeople, with national and regional colleagues, volunteers, local partners and stakeholders to develop and manage a range of holistic, conservation and new use projects, from inception to completion, and providing professional advice and support to community led projects.  You will lead on capital, conservation and maintenance programmes in East Anglia and beyond as required.

You will have expertise and specialist knowledge in the field of historic building repair and conservation, and a proven track record of project management (client side) in the heritage sector. You might be a Building Surveyor, a Conservation Architect, an Estate Manager, or a Project Manager, in this continually varied and unique role you will be working on some of the most significant historic buildings in the country. As you’ll be working on projects across a large geographical area, it is essential you have a full driving licence.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 27th April 2026.

The interviews will take place in London on Wednesday 6th May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Deliver hands-on advice, outreach, training and mentoring as part of a new countywide partnership programme.

This four-year role, funded by The National Lottery Community Fund, sits at the heart of the Small and Mighty (SaM) infrastructure support programme, delivered by a partnership of Community First Oxfordshire, OCVA, Oxford Community Action, Charity Mentors and Volunteer Link-Up, working directly with grassroots voluntary, community, faith and social enterprise groups. You’ll help organisations navigate challenges, build capacity and connect with others through outreach clinics, tailored training and collaborative spaces. Alongside staff within partner organisations and the existing CFO and OCVA team, you’ll play a key role in strengthening Oxfordshire’s community sector for the long term.

Job-share will be considered.

The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.

We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee an expanding network of peer programs and staff in London.

Experience of healthcare working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.

Your work will involve maintaining and monitoring our existing HCT peer projects across London. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of separate projects. 

This post also involves regular liaison with external partners across the region, including key stakeholders such as Operational Delivery Network (ODN) managers for each area, alongside senior NHS colleagues, drug and alcohol services etc.

We are a national charity that matches people who need free legal help with barristers who are willing to donate their time and expertise for those who cannot obtain legal aid and cannot afford to pay. We believe that fair and equal access to justice is the foundation of our society, and the quality of your legal representation shouldn’t depend on the depth of your pockets, but the merits of your case.

We are the only pro bono charity to provide access to legal assistance in all areas of law, in all courts and tribunals across England and Wales. We exist because committed barristers care about access to justice for everyone. We have been facilitating free legal help since 1996 and have grown into a thriving organisation, working with almost 4,500 volunteer barristers. Our staff team comprises 23 staff and we have 13 trustees on our Board, which is chaired by Sharif Shivji KC.

Qualifications

Experience of Court processes or a law qualification.

Job description

Management of Casework Function

· Manage the day-to-day delivery of the casework service, ensuring cases are progressed efficiently and to a high standard.

· Directly line-manage the casework team, providing supervision, guidance, and support.

· Lead on induction, training, and ongoing development of caseworkers with the support of the Head of Operations.

· Oversee case allocation and workload management to ensure fair distribution and timely progression of cases.

· Provide advice and support on complex or sensitive cases and assist the team in resolving challenging situations.

Performance and Quality Management

· Oversee the production of casework statistics and reporting.

· Together with the Director of Casework, track and analyse casework metrics to assess performance against agreed casework KPIs to identify areas for improvement.

· Monitor the quality and consistency of casework decisions and outputs.

· Support the Director of Casework in responding to and resolving complaints.

Service Development

· Monitor workflow and identify opportunities to improve systems, processes, and service delivery.

· Support the implementation of new processes, systems, and digital tools as relevant to the Casework function introduced by the Organisation.

· Contribute to the development of best practice and consistent standards across the casework team.

Stakeholder Engagement

· Reporting to the Director of Casework, and working in collaboration with the Engagement Manager, grow Advocate’s  reach through regional expansion strategies

· Support the Casework team to develop and embed streamlined referral pathways with frontline legal advice agencies

· Support the delivery of external stakeholder engagement strategies led by the Director of Casework.

· Maintain relationships with the Bar through casework and relevant events

General

· Undertake any other duties as reasonably requested by the Director of Casework or CEO.

​

Deliver hands-on advice, outreach, training and mentoring as part of a countywide partnership programme.

This four-year role, funded by The National Lottery Community Fund, sits at the heart of the Small and Mighty (SaM) infrastructure support programme, delivered by a partnership of Community First Oxfordshire, OCVA, Oxford Community Action, Charity Mentors and Volunteer Link-Up, working directly with grassroots voluntary, community, faith and social enterprise groups. You’ll help organisations navigate challenges, build capacity and connect with others through outreach clinics, tailored training and collaborative spaces. Alongside staff within partner organisations and the existing CFO and OCVA teams, you’ll play a key role in strengthening Oxfordshire’s community sector for the long term.

We are very excited to announce that we have been awarded a grant by The National Lottery Community Fund to help us support our most valued micro and small voluntary and community groups in Oxfordshire.

As the Programme Manager, you will play a pivotal role in driving forward this partnership initiative, working collaboratively with our delivery partners, with local stakeholders, community and voluntary sector groups, and our funder The National Lottery Community Fund to ensure that impact measurement and activity reporting is kept on track. You will work with two new SaM Community Development Workers, and with our partner organisation staff to develop a new outreach programme of infrastructure support shaped with and for the micro and small organisations across the county. You will develop a tailored action plan of outputs and outcomes with our Partnership Advisory Group and dovetail this with a pathway to gather data, stories and feedback on learning, impact and change. This monitoring and evaluation will be reported back to the Advisory Group and the National Lottery on a regular basis.

As the SaM Programme Manager you will manage a county‑wide partnership, contributing not only to delivery but also to shared learning, reflection and continuous improvement. You will balance representing your host organisation with acting in the best interests of the partnership and the communities it serves.

The role

As our Advice Session Supervision, you will play a pivotal role in leading and managing the delivery of advice services across both office-based and community outreach settings.

You will supervise, support, and develop a team of employed advisers, volunteers, and supervisors—ensuring our services are of the highest quality and delivered in line with Citizens Advice standards. 

This includes oversight of advice sessions, project coordination, case checking, and ensuring team members are up to date with training and development.

This is a key leadership role requiring strong people management skills, sound advice knowledge, and the ability to motivate and empower others. You will demonstrate a deep commitment to the aims and principles of the Citizens Advice service, with a passion for achieving the best outcomes for our clients.

To succeed in this role, you will be:

• Resilient and calm under pressure

• A strong communicator and confident decision-maker

• Flexible and proactive in a fast-paced and evolving environment

• Organised, responsive, and capable of leading others through change
   

You’ll also bring experience of delivering advice and working with diverse client groups.

The role will involve regular travel between our central office and community venues across the City of Doncaster, so flexibility and a willingness to work in various locations is essential.

Role profile

Team Leadership & Line Management

• Supervise and support a team of advisers and volunteers in order to provide high quality accurate advice to service users and partners

• Conduct regular supervision, appraisals, and performance reviews.

• Support with recruitment, induction, and development for advisers and supervisors.

• Promote a culture of collaboration, learning, and inclusion.

Service Delivery Oversight

• Ensure smooth delivery of generalist and specialist advice services across all channels (in-person, phone, online, outreach).

• Monitor session flow and respond to operational pressures and safeguarding issues.

• Manage rota planning and resource allocation in response to demand.

Quality & Compliance

• Oversee quality assurance and ensure advice meets Citizens Advice standards.

• Conduct case checks, Independent file reviews, and support remedial action where needed.

• Promote continuous improvement and respond to client feedback or complaints.

• Ensure supervisors, advisers and volunteers complete tasks and remedial action in a timely manner.
   

 Technical Support & Guidance

• Act as a point of escalation for complex advice queries from supervisors, advisers and volunteers

• Ensure technical knowledge is shared and updated across the team.

• Contribute to internal training and CPD activities.

Training & Development

• Ensure all supervisors, advisers, and volunteers are up to date with mandatory and role-specific training.

• Monitor attendance at refresher events and promote a learning culture.

• Liaise with internal trainers to coordinate support and capacity building across teams.

• Ensure own training and professional development is kept up to date in line with role requirements.

 Service Development & Data Monitoring

• Use data, KPIs and trends to inform improvements and plan service delivery.
  Support the development and implementation of new projects and funding bids.

• Engage with partners and stakeholders to extend service reach and impact.

Research and campaigns

• Assist with research and campaigns by providing information on clients' circumstances and current issues faced 

• Provide statistical information on the number of clients and nature of cases and provide regular reports to management. 

• Monitor service provision to ensure that it reaches the widest possible client group. 

• Alert other staff to local and national issues and campaigns. 

  Person specification 

Essential: 

• At least 1 years’ experience supervising advice services or managing advice teams.

• Sound understanding of regulated advice delivery (e.g., debt, benefits, housing).

• Proven ability to manage people and deliver operational leadership.

• Experience conducting case checks and applying Citizens Advice quality standards.

• Strong interpersonal and problem-solving skills.. 

• Have access to a vehicle and be willing to travel to locations across Doncaster 

• An understanding of local and national issues that may affect those accessing the service provision 

Desirable:

• Experience of building relationships with partners and external organisations 

• Experience of working within a community setting

• Proven experience of working towards and achieving targets and running funded projects 

• Experience of providing advice 

• Familiarity with Citizens Advice systems and service models.

In accordance with Citizens Advice national policy we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.

Terms and conditions

• Full time salary £28,000 -  £31,700 per annum depending on experience

• Hours - 37 hours per week with some requirement for out of usual office hours remote supervision

• A full-time post holder will be entitled to 28 days which are inclusive of the 8 normal bank holidays and 4 associated days. 

What we give our staff

We’re proud to be a National Living Wage employer, committed to ensuring all our staff are paid fairly and competitively.

At Citizens Advice Doncaster Borough, we value our people and offer a comprehensive benefits package to support your health, wellbeing, and professional growth. This includes:

• Access to the Cycle to Work scheme, promoting healthy, sustainable travel

• Membership of the Westfield Health Cash Plan, providing money back on everyday healthcare costs such as optical, dental, and physiotherapy

• A tailored induction and ongoing training, with opportunities for continuous professional development

• A collaborative, supportive team environment with regular peer support and knowledge sharing

The option to join our pension scheme through NEST, including employer contributions to support your financial future

Join us and be part of a friendly, purpose-driven team making a real difference in people’s lives across Doncaster.

Our values

We’re inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.

We’re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.

We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.

3 things you should know about us

1. We’re local and we’re national. We have 6 national offices and offer direct support to people in around 300 independent local Citizens Advice services across England and Wales.

2. We’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.

3. We’re listened to - and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

How Citizens Advice Doncaster Borough works

We are an independent charity governed by our trustee board, and operating from 3 main offices, plus outreaches, across the borough of Doncaster. Our Chief Executive is James Woods.

We are a forward-looking and expanding organisation with a team of paid and volunteer advisers and admin staff.  Our team works across all our offices to deliver high quality generalist advice and casework in debt and benefits – and clients have access to our services through drop-in, appointment, telephone, email and web chat.

We are committed to Citizens Advice aims, principles and policies and equality and diversity standards are embedded throughout our organisation. It is essential that all our clients have an equal opportunity to access our services and all our staff work hard to put this into practice.

Overview of Citizens Advice

The Citizens Advice service is made up of Citizens Advice - the national charity - and a network of around 300 local Citizens Advice members.

This role sits our network of independent charities, delivering services from

• over 600 local Citizens Advice outlets

• over 1,800 community centres, GPs’ surgeries and prisons

They do this with:  

• 6,500 local staff

• over 23,000 trained volunteers

At Ambitious about Autism we're currently looking for a Procurement Manager to join our team on a 6 month FTC.

You will lead a focused programme to strengthen and standardise the charity's procurement and supplier management practices, with particular emphasis on supplier selection, due diligence, risk assurance and data protection compliance.

You will establish and maintain a central supplier register and contracts database to improve visibility, governance and oversight. A key priority will be identifying and risk‑rating existing suppliers and ensuring robust onboarding, due diligence and ongoing assurance arrangements are in place — particularly in relation to data protection, information security and supply continuity — for both existing and new vendors.

We are looking for someone who has:

• Proven experience of leading end‑to‑end procurement activity, preferably within a complex organisation such as a charity, public sector or regulated environment.
• Demonstrable experience of supplier due diligence, risk assessment and assurance, including onboarding and ongoing supplier management.
• Strong understanding of data protection requirements within procurement and supply chains, including UK GDPR, data processing agreements and supplier compliance monitoring.
• Experience of establishing or improving supplier registers, contracts databases or procurement governance frameworks.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.