• Are you looking for volunteer roles ?

    Go to volunteering section

153

National advice manager jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Citizens Advice Southwark, Southwark (On-site)
£28,948 to £29,337 per annum
Assist in providing a quality service to clients by supplying accurate, personalised, relevant information and guidance.
Posted today
Top job
The Children's Trust, KT20, Tadworth (Hybrid)
£42,500 per year
An exciting opportunity has arisen for a People Partner to join our People and Culture team.
Posted 5 days ago Apply Now
Top job
Papyrus Prevention of Young Suicide, Birmingham (On-site)
£16,230.50 per annum progressing incrementally to £17,944.67 per annum. (Scale point 24-28). As a night shift worker, you will receive an additional allowance of £10 per night shift.
Suicide Prevention HOPELINE247 Adviser (Night Service) – Birmingham
Posted today
Top job
YMCA Heart of England, Solihull (On-site)
£45,000 per year
We’re looking for a Head of Early Years to lead and grow a key area of our organisation.
Posted today Apply Now
Age UK Sutton, Sutton (On-site)
£32,000 - £34,000 per year, based on experience
Posted 4 days ago Apply Now
New Citizens' Gateway, London (On-site)
£35,411 - £35,412 per year
Leading with compassion to reduce isolation and improve wellbeing for people seeking asylum—make a real difference by joining us!
Posted 2 weeks ago
The National Lottery Community Fund, Newcastle upon Tyne (Hybrid)
£27,000 per year
Posted 1 week ago
Closing in 6 days
Refuge, Derby, Derby (On-site)
40,627.32
Posted 1 week ago
Closing in 2 days
Lloyds Bank Foundation, Remote
£45,245 per annum (FTE)
The Lloyds Bank Foundation is seeking a Manager for the North East & Cumbria region to play a pivotal role in our evolving strategy.
Posted 1 week ago
Barnardo's, Lincoln (On-site)
£23,933 per year
Posted 1 week ago
Page 2 of 11
Southwark, Greater London (On-site)
£28,948 to £29,337 per annum
Full-time
Permanent
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £28,958 to £29,337 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
  • An understanding of the main enquiry issues involved in assessing clients' problems
  • Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 5 January 2026

Interviews: Thursday 8 January 2026

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted by
Citizens Advice Southwark View profile Organisation type Registered Charity
Refreshed on: 16 December 2025
Closing date: 05 January 2026 at 09:00
Tags: Advice / Information, Communications, Legal / Law, Advocacy, Social / Support Work