National advice manager jobs
Relationship Fundraising Manager – Wales
Permanent
Full time (34.5 hours per week), we are open to a conversation about how you work these hours
Location - Mobile worker in Wales
Salary Range - £35,200 to £39,200 + benefits + car allowance. Please note that we typically offer at the start of the range, unless candidates demonstrate exceptional skills and experience.
About the role
It’s an exciting time to join Macmillan Cancer Support as we launch our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future.
In this rewarding role, you will be within a team of Relationship Fundraising Managers and play your part to drive income growth across the region by building valuable relationships with supporters and delivering tailored stewardship to a variety of audiences. You will boost Macmillan’s presence in communities, raising awareness of our vital services and the difference they can make.
Your innovative ideas, personalised guidance and support will help supporters achieve their fundraising goals while acknowledging each person’s individual journey, and highlighting the profound impact their contributions will make for people living with cancer.
About you
The skills and experience we are looking for in the role are:
- Solid account management experience with the proven ability to build rapport and develop relationships while understanding the needs of a variety of individuals, organisations and groups. You will place our supporters at the heart of everything you do by creating personalised and thoughtful solutions to deliver a first-class supporter experience.
- Strong planning, organisational, and multitasking skills to meet deadlines and achieve both team and individual goals, including managing relationships with Macmillan supporters, volunteer groups and meeting key metrics such as, supporter retention and increasing fundraising targets.
- Impactful written and verbal communication and influencing skills to enable you to engage, inspire and deliver key messages combined with experience of collaborating with both internal and external stakeholders.
- Proactively acquire new business and new relationships through targeted acquisition including research, completion of applications, and presentations to supporters/companies/groups to secure new income and/or relationships.
This role is home-based with mobile working. Your home base needs to be in Wales (or close to the border - e.g. in Chester) as on a weekly basis you can expect to work across Wales to meet with supporters face to face approximately 2 to 3 days a week. As such, you must have a full UK driving licence and have access to a vehicle or the ability to travel frequently across the region.
There will be a requirement to attend in-person team meetings based in the area on a quarterly basis and other parts of the UK when our wider fundraising territory and department get together.
There will also be a requirement for flexible and out of hours working to support occasional evening and weekend activity and you will be compensated for this with time off in lieu.
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
Recruitment Process
Application deadline: 23:59 on Thursday 29th January
First stage interviews: Thursday 5th February
Second stage interviews - Tuesday 10th February or Friday 13th February
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.
Rheolwr Codi Arian Perthynas – Cymru
Parhaol
Llawn amser (34.5 awr yr wythnos), rydym yn agored i sgwrs am sut rydych chi'n gweithio'r oriau hyn
Lleoliad - Gweithiwr symudol yng Nghymru
Ystod Cyflog - £35,200 i £39,200 + buddion + lwfans car
Sylwch ein bod fel arfer yn cynnig ar ddechrau'r ystod gyflog, oni bai bod ymgeiswyr yn dangos sgiliau a phrofiad eithriadol.
Ynglŷn â'r rôl
Mae'n amser cyffrous i ymuno â Chymorth Canser Macmillan wrth i ni lansio ein strategaeth pum mlynedd newydd a gweithio tuag at gyflawni ein gweledigaeth i wneud beth bynnag sydd ei angen i gael y gefnogaeth orau i bob person heddiw a sbarduno chwyldro mewn gofal canser ar gyfer y dyfodol.
Yn y rôl werth chweil hon, byddwch o fewn tîm o Rheolwr Codi Arian Perthynas ac yn chwarae eich rhan i yrru twf incwm ar draws y rhanbarth trwy adeiladu perthnasoedd gwerthfawr â chefnogwyr a darparu stiwardiaeth wedi'i theilwra i amrywiaeth o gynulleidfaoedd. Byddwch yn hybu presenoldeb Macmillan mewn cymunedau, gan godi ymwybyddiaeth o'n gwasanaethau hanfodol a'r gwahaniaeth y gallant ei wneud.
Bydd eich syniadau arloesol, eich canllawiau personol a'ch cefnogaeth yn helpu cefnogwyr i gyflawni eu hamcanion codi arian wrth gydnabod taith unigol pob person, ac amlygu'r effaith ddofn y bydd eu cyfraniadau'n ei chael ar bobl sy'n byw gyda chanser.
Amdanoch chi
Y sgiliau a'r profiad yr ydym yn chwilio amdanynt yn y rôl yw:
- Profiad cadarn o reoli cyfrifon gyda'r gallu profedig i feithrin perthynas a datblygu perthnasoedd wrth ddeall anghenion amrywiaeth o unigolion, sefydliadau a grwpiau. Byddwch yn rhoi ein cefnogwyr wrth wraidd popeth a wnewch trwy greu atebion personol a meddylgar i ddarparu profiad cefnogwr o'r radd flaenaf.
- Sgiliau cynllunio, trefnu ac amldasgio cryf i gwrdd â therfynau amser a chyflawni nodau tîm ac unigol, gan gynnwys rheoli perthnasoedd â chefnogwyr Macmillan, grwpiau gwirfoddol a chyflawni metrigau allweddol fel cadw cefnogwyr a chynyddu targedau codi arian.
- Sgiliau cyfathrebu a dylanwadu ysgrifenedig a llafar effeithiol i'ch galluogi i ymgysylltu, ysbrydoli a chyflwyno negeseuon allweddol ynghyd â phrofiad o gydweithio â rhanddeiliaid mewnol ac allanol.
- Mynd ati i ennill busnes newydd a pherthnasoedd newydd yn rhagweithiol drwy gaffael wedi'i dargedu gan gynnwys ymchwil, cwblhau ceisiadau, a chyflwyniadau i gefnogwyr/cwmnïau/grwpiau i sicrhau incwm a/neu berthnasoedd newydd.
Mae'r rôl hon yn seiliedig o gartref gyda gweithio symudol. Mae angen i'ch cartref fod yng Nghymru (neu'n agos at y ffin - e.e. yn Chester) gan y gallwch ddisgwyl gweithio ar draws y rhanbarth yn wythnosol i gyfarfod â chefnogwyr wyneb yn wyneb tua 2 i 3 diwrnod yr wythnos. O'r herwydd, rhaid bod gennych drwydded yrru lawn yn y DU a mynediad at gerbyd neu'r gallu i deithio'n aml ar draws y rhanbarth.
Bydd gofyniad i fynychu cyfarfodydd tîm wyneb yn wyneb yn yr ardal yn chwarterol a rhannau eraill o'r DU pan fydd ein tiriogaeth a'n hadran codi arian ehangach yn dod at ei gilydd.
Bydd gofyniad hefyd am weithio hyblyg a thu allan i oriau i gefnogi gweithgaredd achlysurol gyda'r nos a phenwythnos a chewch eich digolledu am hyn gydag amser i ffwrdd yn lle.
Yn gyfnewid, rydym yn cynnig amrywiaeth o fuddion gan gynnwys:
- 25 diwrnod o wyliau ynghyd ag opsiynau gwyliau banc hyblyg, gan gynyddu 1 diwrnod bob blwyddyn o wasanaeth hyd at 30 diwrnod
- Pensiwn cyfatebol hyd at 7.5%
- 120+ o gynigion dysgu a datblygu, gyda mynediad at gymwysterau proffesiynol allanol
- Patrymau gwaith hyblyg, fel oriau cywasgedig, hyblygrwydd i weithio'n gynharach neu'n hwyrach o amgylch ein horiau gwaith craidd o 10am-4pm
- Cynllun prynu a gwerthu gwyliau, yswiriant bywyd, ewyllysiau rhydd, disgowntiau manwerthu a llawer mwy
Amdanom ni
Yn Macmillan fe welwch bobl dalentog yn gweithio gyda'i gilydd i wneud beth bynnag sydd ei angen i gefnogi pobl sy'n byw gyda chanser. Rydym yn mynd ati i ddod o hyd i ffyrdd hyd yn oed yn well o helpu hyd yn oed mwy o bobl sydd angen ein cefnogaeth. Mae ein gwerthoedd wrth wraidd pwy ydym ni a phopeth a wnawn, gan ysbrydoli ein meddwl ac arwain ein gweithredoedd.
Mae ein strategaeth sefydliadol newydd yn nodi sut y byddwn yn ymladd hyd yn oed yn galetach i wneud i bob punt a godir gyfrif am hyd yn oed mwy. Gyda'ch help chi, byddwn yn trawsnewid gofal canser am byth.
Proses Recriwtio
Dyddiad cau ar gyfer ceisiadau: 23:59 ar dydd Iau 29 Ionawr
Cyfweliadau cam cyntaf – Dydd Iau 5 Chwefror
Cyfweliadau ail gam - Dydd Mawrth 10 Chwefror neu ddydd Gwener 13 Chwefror
Er mwyn sicrhau tegwch a chysondeb wrth ddewis yr ymgeisydd gorau ar gyfer y rôl hon, mae ein holl geisiadau yn cael eu hanonimeiddio hyd nes y bydd cyfweliad wedi'i gadarnhau.
Er mwyn i ni allu eich cefnogi i fod ar eich gorau yn ystod y broses ymgeisio neu gyfweld, cysylltwch â Thîm TA Macmillan am gyngor ac addasiadau rhesymol.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a difference every day at Brent Carers Centre
At Brent Carers Centre, we believe unpaid carers deserve recognition, respect, and support — and so do our staff.
Join our team and be part of a warm, inclusive workforce where compassion meets action.
The role of Operations Manager contributes directly to improving the lives of unpaid carers across Brent, giving you the chance to see the impact of your work first-hand.
Whether you’re developing new skills, building lasting relationships, or championing carers’ voices, you’ll find your career here both meaningful and rewarding.
About Brent Carers Centre
· We’re a trusted local charity supporting thousands of unpaid carers across Brent.
- Our services range from advice and advocacy to support groups and activities.
- We work closely with health, social care, and community partners to ensure carers are recognised and supported.
- Our team is passionate, diverse, and committed to making Brent a better place for carers.
The Role
The Operations Manager is a pivotal leadership position designed to bridge the gap between the CEO’s strategic vision and the frontline delivery of services.
- You’ll oversee the day-to-day operations of the Brent Carers Centre, ensuring that information, advice, and respite activities are delivered to the highest standard.
- You’ll act as the lead for Safeguarding and GDPR, ensuring all staff follow best practices and that the centre remains a safe, confidential space for vulnerable residents.
- You’ll manage the CRM and data reporting systems, translating daily activities into "impact stories" and performance metrics for the Board of Trustees and local commissioners (Brent Council/NHS).
- You’ll provide direct line management to a diverse team, including Advice Officers, Counselling Coordinator and the Volunteer Co-ordinator.
- You’ll manage staff resources to make sure that our service remains responsive and empathetic.
- You’ll make sure the physical office environment is fit for purpose, managing health and safety, equipment, and IT infrastructure.
What We’re Looking For
We are looking for a "hands-on" leader who combines operational grit with a deep-seated passion for social justice and carer rights.
Essential Experience
- You’ll have a track record of managing teams and operations within a charity, health, or social care setting.
- You’ll possess a working knowledge of the Care Act 2014 and of providing or managing advice and information services and the specific challenges faced by unpaid carers.
- You’ll be "tech-literate” and will be comfortable using databases (CRMs) and proficient in using a range of Microsoft software.
- You’ll be a strong communicator and will be able able to build rapport with a range of stakeholders
- You don’t just manage processes; you care about people. You align with our mission to ensure carers are "recognised, valued, and supported to live rather than just exist."
Desirable Extras
- Experience working in a multicultural borough like Brent, with an understanding of how to reach under-represented or "hidden" carer communities.
What We Offer
- Professional growth: Training, mentoring, and opportunities to develop your career.
- Inclusive culture: A diverse team where everyone’s voice is valued.
- Impact: The chance to see the difference your work makes every day.
How to Apply
If you’re ready to join a team where compassion meets action, we’d love to hear from you. Apply today and help us champion carers in Brent. Please submit a CV and cover letting setting out how you meet each of the criteria in the person specification - we will not consider applications that don't have cover letter and CV.
Must submit cover letter detailing how they meet the person specification along with CV
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Community Fundraising Manager who will focus on leadership and net income growth of the Community Fundraising (CFR) team, who are based across the UK. The post holder will lead and manage the three regional engagement Officers, taking responsibility in actively supporting them to achieve in their posts.
To succeed in the role, you will need entrepreneurial thinking as well as being able to collaborate with colleagues across the UK to ensure consistent support for staff and volunteers, ensuring our community fundraising activities are delivered well, in a timely manner whilst always being mindful of the return on investment. The Community Fundraising Manager will be responsible for the delivery and growth of this area of fundraising and will be expected to meeting annual income targets and ensuring effective budget management.
About the RNRMC
RNRMC is the Navy’s principal charity which exists to support every sailor, marine and their families, for life. We do this by offering grants to and working with, other organisations to deliver programmes that meet the needs of our beneficiaries. We work hard, engaging with supporters to help raise awareness and funds to deliver the outcomes required for today and tomorrow.
Experience and Background
You will have a minimum of three years’ experience in Community Fundraising or a similar fundraising role, with experience in leading geographically dispersed teams and driving sustainable income growth within a charity or nonprofit setting. You should have a strong track record in managing and developing staff, ideally having overseen regional or community-based officers, with the ability to motivate, coach, and support individuals to achieve fundraising goals. Experience in community fundraising is essential, including planning and delivering a portfolio of activities, nurturing supporter relationships, and ensuring volunteers receive consistent, high-quality support. The role also requires proven ability in budget management, forecasting, and meeting annual income targets.
Success in this role calls for an entrepreneurial and strategic mindset, capable of identifying new opportunities for income generation while ensuring strong return on investment. The post holder must be highly collaborative, able to work effectively with colleagues across regions to drive alignment and deliver well-coordinated campaigns. Strong organisational and project-management skills are key, enabling the manager to oversee multiple initiatives delivered on time and to a high standard. Ultimately, the role requires a confident leader who can balance creativity with operational excellence, ensuring the community fundraising programme continues to grow and deliver meaningful impact.
Please see the job description for full details on the duties and responsibilities.
Hours of Work
Hours of work are 35 hours per week, 09:00 – 17:00 Monday to Friday.
We have a friendly, supportive, and inclusive environment with a hybrid working approach of 60% in office and 40% home-working.
Salary
The annual salary range for the post is between £35,000 up to £42,000 per annum, depending upon experience.
Benefits
6 weeks holiday, plus bank holidays
Free on-site parking
Cycle to Work Scheme
Free Access to HMS Excellent Fitness Centre
Employee Assistance Programme to give you confidential support 24 hours a day
Life Assurance (after one year’s qualifying service)
Private Healthcare Scheme (after one year’s qualifying period)
A generous non-contributory Pension Scheme (7% contribution after 3 months qualifying period)
Enhanced Maternity Leave Package (after 2 year’s qualifying period)
Citizens Advice Canterbury District is looking for a Finance Manager to join the newly formed Citizens Advice North East Kent. As such you may be required to work from any of these Citizens Advice locations: Swale, Canterbury District and Thanet and remotely, as required.
We are looking for someone who will provide a full financial management service to ensure Citizens Advice North East Kent operates effectively and is compliant with all legal and sector requirements, ensuring that accurate and timely financial information is produced for the Chief Executive Officer, the Senior Leadership Team and Board of Trustees.
This is a newly created post within our organisations, established as we undergo significant structural changes and merge our three districts into a single entity. The transition requires dedicated financial expertise; therefore, we are looking to appoint a Finance Manager who will play a key role in supporting and influencing this organisational change. The post holder will be responsible for overseeing the financial monitoring and reporting of our newly formed organisation and ensuring robust financial management throughout the transition and beyond. You will need to ensure the sharing of financial knowledge and reports amongst senior colleagues so that they can understand financial implications of decisions. The post is open to some remote working as well as those able to work in our geographic locations.
The client requests no contact from agencies or media sales.
St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help.
Are you passionate about using data to make a positive impact and want to work for a charity that values compassion, accountability, respect, and equity? We’d love to hear from you. We’re looking for a CRM and Insights Manager to lead our supporter care strategy and maximise income through data-driven insights. In this pivotal role, you’ll manage our CRM system (Donorflex), optimise donor journeys, and ensure compliance with fundraising best practice and data protection regulations.
What you’ll do:
- Use data analysis to shape fundraising strategies and improve supporter experience.
- Manage and develop the Supporter Care team.
- Oversee donation processing, Gift Aid claims, and reporting.
- Drive efficiency and innovation in supporter engagement.
What we’re looking for:
- Strong experience in CRM management and data analytics.
- Excellent communication and leadership skills.
- Advanced Excel and data visualisation expertise.
- Knowledge of fundraising compliance and GDPR.
Working for us
As an employee you will receive the following benefits:
- Opportunity for some home working
- Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support)
- 25 days annual leave increasing to 29 with service (pro rata for part time employees)
- Enhanced Occupational sick pay scheme
- Home-made meals available in our onsite bistro
- Access to a group pension plan or continuation of NHS Pension (subject to criteria)
- Life assurance
- Free onsite parking
- Access to Blue Light Card scheme discounts
- Social events (such as photography group, quiz nights, picnics and more)
The client requests no contact from agencies or media sales.
The National Gallery is seeking a dynamic professional to lead the delivery of a responsive Information Systems Service Desk and ITSM platform, ensuring exceptional support for National Gallery employees and contractors across on site and remote environments.
This role is pivotal to maintaining the availability and reliability of user facing IT systems, aligning them with the evolving needs of the business. A strong emphasis is placed on service delivery excellence, driving continuous improvement through analysis of service call history, trends, and response rates. Insights from this data will shape resource allocation and inform enhancements to IT infrastructure, ensuring the National Gallery information systems continue to meet organisational requirements and deliver value.
The successful candidate will coordinate with various departments across the Gallery including the IS team, working closely with both technical and non-technical teams to provide a reliable, responsive, and proactive service experience.
This is a hybrid role, with on-site presence required in line with business needs.
The client requests no contact from agencies or media sales.
Location: Hybrid / The Grange, Wycombe Road, Saunderton, Buckinghamshire, HP27 9NS
Hours: Full-time, 35 hours per week
About us
National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About the role
The Website & UX Manager will own our website performance and user experience. You will oversee the ongoing performance, optimisation, and governance of our website — ensuring it’s engaging, accessible and aligned with our strategic goals, communicates our mission and drives people to take action. This role bridges user needs, organisational goals, and technical delivery, working closely with internal teams and external suppliers to continuously improve digital experiences.
Full details about the role can be found in the Job Description.
About you
Essential:
- Strong understanding of UX principles, usability, responsive design, and accessibility best practice
- Experience improving website performance and effectiveness, using insight to increase impact
- Confident using web analytics, SEO, conversion optimisation, and user research to inform decision-making and drive continuous improvement
- Experience working with CMS platforms (e.g. WordPress or similar)
- Strong project management and organisational skills, with the ability to manage multiple priorities and external dependencies
- Experience briefing and managing external developers or agencies
- Excellent communication and stakeholder management skills, with the ability to work collaboratively across teams
- Strong attention to detail, with a clear commitment to inclusivity and user-centred design
Desirable:
- Experience in the charity or non-profit sector
- Understanding of data privacy, GDPR, and digital safeguarding
- Knowledge of HTML/CSS and/or design software
- Familiarity with CRM systems and online donation journeys
For further information and to apply, please visit our website via the apply button.
Closing date: 16th January 2026
Job Title: National Safeguarding Operations Manager
Salary: £63,000 per annum(Band H, Level 3, Inclusive of Outer London Weighting & Market Supplement)
Location: Gilwell Park, Chingford, London (with hybrid working) 1 day present in office per week; that includes in-person Team Meetings/Trainings
Contract Type: Permanent
Working Hours: 35 per week
About The Role:
We’re looking for an experienced National Safeguarding Operations Manager to lead the day-to-day safeguarding and vetting operations across Scouting in the UK. This is a senior, influential role where you’ll shape practice, guide complex decision-making, and ensure the highest safeguarding standards are embedded across the Movement.
As the National Safeguarding Operations Manager, you will (Key Responsibilities):
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Lead the operational delivery of safeguarding and vetting across The Scouts
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Provide expert oversight, supervision and direction on complex and high-risk cases
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Develop and support managers and team members through coaching, training and reflective practice
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Shape and contribute to national safeguarding policies and procedures, ensuring legal and best-practice compliance
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Represent The Scouts at multi-agency, statutory and court proceedings when required
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Use data, insight and trend analysis to drive continuous improvement in safeguarding practice
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Ensure 24/7 professional safeguarding advice is available to volunteers through on-call arrangements
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Build strong, collaborative relationships with statutory bodies, government and sector partners
What you’ll bring as our National Safeguarding Operations Manager:
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Significant experience managing a safeguarding function
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Strong case management and supervision expertise
You are:
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Personable, approachable and highly professional
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Discreet, ethical and trusted with sensitive information
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Flexible, open-minded and solutions-focused
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Committed to delivering a high-quality, people-centred service
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Experience using data and analysis to improve safeguarding practice
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Confidence working with and supporting volunteers
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Excellent communication, leadership and interpersonal skills
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The ability to make risk-based decisions and remain calm under pressure
Benefits include:
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28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas
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Flexible working hours
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Double-matched pension up to 10% of gross salary
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Generous family leave and support as a family-friendly employer
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Access to our Learning & Development hub for ongoing training
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Recognition as Charity of the Year (Charity Times Awards 2022)
For a full list of our benefits, click .
Closing date for applications: 11:59 pm Friday, 30th January 2026
Interviews will be held in person at Gilwell Park, Chingford, on Thursday, 19th February 2026.
Strictly no agencies!
The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Hours: 30–37.5 hours per week (4 or 5 days), Monday–Friday
Wealden Citizens Advice (WCA) is looking for a passionate and proactive Advice Services Manager to lead our Crowborough office. This is an exciting opportunity to support and empower local people, particularly those facing disadvantage, by ensuring they have access to free, confidential, and impartial advice when they need it most.
Wealden Citizens Advice is an independent local charity and part of the national Citizens Advice network. Each year, we help over 4,000 residents across Wealden through our offices in Crowborough, Hailsham, and Uckfield, as well as through outreach services and digital channels. We’re here for everyone – whatever the problem. From benefits and debt to housing, employment, immigration, and energy advice, we help people find a way forward. Our insights and research also influence change at both local and national levels.
Our vision is to make advice and information more accessible to everyone in Wealden — especially those in hard-to-reach or disadvantaged communities. By helping people understand their rights and access the support they’re entitled to, we promote wellbeing, community cohesion, and a fairer society.
As part of the Citizens Advice network, we are:
- Free, independent, confidential, and impartial
- Committed to equality, diversity, and inclusion
- Guided by integrity, compassion, and respect
- Dedicated to continuous improvement and community impact
You’ll lead the day-to-day operations of our Crowborough Advice Service, managing a team of around 30 volunteer advisers who deliver a high-quality, client-focused, multi-channel advice service. This is a varied and rewarding role for someone who thrives in a fast-paced, people-focused environment and is passionate about helping others.
- You’ll ensure effective service delivery across face-to-face, phone, text, and email channels
- Coach, develop, and support volunteer advisers to maintain high advice standards
- Oversee service quality, compliance, and performance targets
- Work collaboratively with our management team across Wealden to develop and improve services
- Contribute to local research and campaigns to address the root causes of client issues
We’re looking for someone who is:
- A motivational leader, able to inspire and support volunteers
- Highly organised, adaptable, and solution-focused
- Comfortable working collaboratively across teams and services
- Empathetic, approachable, and committed to delivering the best outcomes for clients
- Experience as a Citizens Advice Generalist Adviser or in the Social Care sector (minimum 2 years preferred but not essential)
- Experience managing or coordinating teams in an advice or community service setting
- A good understanding of equality, diversity, and inclusion in service delivery
- Strong IT and data management skills
Key Responsibilities
- Lead and manage the Crowborough Generalist Advice Service and associated projects
- Recruit, train, and support volunteers in partnership with our District Administrator & Training Team
- Oversee casework quality, performance, and compliance with Citizens Advice standards
- Ensure accurate recording of client data, case notes, and outcomes
- Maintain Health & Safety and Data Protection standards within the office
- Contribute to service development, audits, and research & campaigns work
- Support and participate in management team meetings and cross-office initiatives
What We Offer
- A supportive, inclusive, and friendly team culture
- Opportunities for professional development and ongoing training
- Flexible working arrangements (4 or 5 days per week)
- The chance to make a tangible difference in people’s lives every day
Wealden Citizens Advice is committed to equality, diversity, and inclusion. We welcome applications from all backgrounds and communities, and particularly from groups currently underrepresented in our workforce.
We are now seeking an Impact and Evaluation Manager to support the design and delivery of robust impact measurement approaches to evidence and evaluate the impact of Battersea’s work to deliver change for dogs and cats, enabling a culture of evidence-led decision making and continuous improvement.
Within this role, you will manage the collaborative and participatory design and development of frameworks and evaluation approaches for projects/programmes being delivered to achieve Battersea’s organisational strategy, including both charitable impact and enabling function projects and programmes.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 19th January 2026
Interview date(s): w/c 2nd February 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help.
We’re looking for an experienced Individual Giving Manager to lead and grow our fundraising income streams, including appeals, regular giving, legacies, and mid/high-value donors. You’ll design and deliver innovative campaigns, manage budgets, and inspire a team to achieve ambitious targets.
What you’ll do:
- Develop and implement individual giving strategies across multiple channels.
- Lead a small team, driving a positive and results-focused culture.
- Build strong supporter relationships and deliver exceptional donor care.
- Analyse data and trends to inform campaigns and maximise ROI.
What we’re looking for:
- Proven experience in fundraising, marketing, or sales.
- Strong leadership and budget management skills.
- Excellent communication and relationship-building abilities.
- Knowledge of individual giving, legacies, and donor stewardship.
Working for us
As an employee you will receive the following benefits:
- Opportunity for some home working
- Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support)
- 25 days annual leave increasing to 29 with service (pro rata for part time employees)
- Enhanced Occupational sick pay scheme
- Home-made meals available in our onsite bistro
- Access to a group pension plan or continuation of NHS Pension (subject to criteria)
- Life assurance
- Free onsite parking
- Access to Blue Light Card scheme discounts
- Social events (such as photography group, quiz nights, picnics and more)
The client requests no contact from agencies or media sales.
We’re recruiting an experienced and creative Youth Campaign & Programme Manager to lead the delivery of our national youth strategy and flagship Fearless campaigns. This is a pivotal role overseeing engaging, youth-led programmes that reach young people, parents, guardians and professionals across the UK.
You’ll manage high-impact national and regional campaigns, develop innovative digital and social media content, and ensure our brand, resources and website remain credible, engaging and relevant for young audiences. Working closely with Regional Managers, Outreach Workers and our volunteer Youth Panel, you’ll ensure young people’s voices are at the heart of everything we do.
This role suits a highly organised, strategic thinker with strong project management skills, experience leading teams, and a passion for improving outcomes for young people through creative campaigning.
Please find the full job pack here; have a read before submitting your CV and covering letter.
Permanent | Hybrid (Head Office-based) | £39,000–£41,000 | DBS required
The client requests no contact from agencies or media sales.
The post-holder will be based at GMRC but work alongside TRC and MASH women’s services and Greater Manchester Pathfinder partnership, with service users who have experienced sexual trauma but who present with additional complex mental health needs.
They will work with service users in partner organisation settings and in the community, working collaboratively with individuals, carers and partners from local multi agency providers and services, to assess and identify social care needs that may be potential barriers to the client being able to address their sexual trauma.
The post-holder will provide guidance, leadership and consultation on social care legislation and policy to the team and to other areas of mental health services, including joint working where appropriate.
They will contribute to developing and maintaining high standards of decision making and professional practice in the field of social work.
The post-holder will be responsible for a caseload of service users under the care of the Pathfinder Partnership, supporting them in their recovery journey.
They will provide specialist social work interventions to service users and their carers / families, and involve them in all planning, helping to develop social resilience, motivation and daily living skills.
The client requests no contact from agencies or media sales.
Job Title: Service Manager - Eastern European Service
Location:Hybrid with a requirement to occasionally work at Head Office (Vauxhall, London) and other multiagency settings
Salary: £21,813.66 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Part Time, Permanent
Hours: 18.75 hours per week (Wednesday’s PM, Thursday’s AM&PM and Fridays AM&PM)
This is an opportunity to join Refuge as Service Manager for the Eastern European Outreach Service. This vital role offers the chance to lead a dedicated team of Independent Gender Violence Advocates (IGVAs) in delivering high-quality support to women and children affected by domestic abuse.
This role is part of a job share which will lead our Eastern European Outreach Service, covering five boroughs across East and West London. This is a dynamic and fast-paced role for someone passionate about supporting women and children affected by domestic abuse and other forms of gender-based violence. Together with your colleague (another Service Manager) you will play a key role in ensuring that reporting requirements and service outcomes are consistently met, maintaining Refuge’s high standards and fulfilling contractual and funding obligations.
As Service Manager, you will oversee the delivery and development of high-quality outreach services tailored to the needs of Eastern European communities. This includes recognising and addressing the specific barriers these communities face in accessing support. You will provide line management to outreach staff, including supervision on complex and high-risk cases, and ensure operational emergencies are managed effectively.
You will lead on multi-agency collaboration, working closely with stakeholders to ensure a coordinated and trauma-informed response for survivors. The role requires strong experience in casework management, staff supervision, and direct support to vulnerable individuals. A solid understanding of domestic abuse, gender-based violence, and its impact is essential, along with knowledge of relevant legislation including Criminal and Civil law, Housing, and Health & Safety.
For this role, it is essential for candidates to be proficient in one or more Eastern European languages. We particularly encourage applications from Romanian, Lithuanian or Polish speaking candidates.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing date: 09:00am on 2 Febrary 2026
Interview dates: 13 February 2026
The client requests no contact from agencies or media sales.
The National Gallery is looking for an experienced Project Manager to lead the delivery of the upcoming major capital projects at the National Gallery. This is an exciting opportunity to contribute to a major capital project that will have a lasting impact on the Gallery’s future.
The successful candidate will have a proven track record in managing complex capital projects and a strong understanding of heritage environments and design quality.
This is a full-time, fixed-term contract for up to 36 months. The role is primarily on-site (4–5 days per week), with some flexibility. Full attendance will be required during key project phases.
For more information, please refer to the attached job pack and explore the benefits we offer.
The client requests no contact from agencies or media sales.