We are looking for a skilled and experienced Administrative Assistant to support our Office Manager and the Involvement, Policy and Research Teams.

You will be organised and efficient, with excellent attention to detail, able to quickly pick up new systems and procedures, and to prioritise and juggle competing priorities and requests. Although able to work with substantial independence and initiative, you will be a team player with excellent interpersonal skills, dealing proactively and confidently with a range of people, tasks and situations.

This is an excellent opportunity for an enthusiastic and ambitious person to work as a key member of a small but fast-paced, delivery-oriented team.

For more information please click on the link below.

Job Description

Job Title: Inspiring Governance Programmes Customer Services Administrator 

Reports to: Head of Governance Programmes, Matching and Customer Services

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3EB

Purpose:  A great opportunity to take on the role within a team delivering government funded programmes. The Charity delivers two Governance recruitment programmes; one for the Department for Education and one for the Education and Training Foundation. Both programmes recruit skilled volunteers to become school governors through working with employers and professional networks and matching them to opportunities within schools and Further Education (FE) providers through an online technology platform. 

This key post within the Inspiring Governance Matching and Customer Service Team is responsible for a range of tasks to support the successful day to day running of the service, supporting multi-school recruiters with successful registration and responding to enquiries, together with delivering various administrative tasks.   

Remuneration:  £20-22k (includes London allowance) per annum pro rata

Appointment Terms:  Preferable immediate start. Contract to 31st August 2020 with possible option for extension

Working Hours: 0900 – 1700hrs with one hours lunch break

Additional Terms: 30 days paid holiday, pro-rata.

Application Process: CV and written statement addressing how the candidate meets the range of  Personal Specification criteria – Applications will not be accepted without a minimum of the Essential Criteria being addressed

The Role

The role works within a friendly team providing day to day customer support for those looking to volunteer as a school governor and those looking to recruit volunteers as school governors. The appointed person will work closely with the Inspiring Governance Programmes Project Coordinator and the Head of Governance Programmes, Matching and Customer Service (who will provide overall direction for this area of work).

In the role you will be expected to:

Deliver a range of customer care processes that support recruiters on a day to day basis, including ensuring that they are registered correctly and responding to any enquiries they may have. This will include large volumes of emails and telephone enquiries and on occasions liaising with V.I.P Volunteers, helping them find a suitable governor position matching their skills and experience to the needs of the Recruiters. This role will have a particular focus on completing daily tasks to support Volunteers and Recruiters in the London and North East regions of England, helping schools to make matches in these areas. The role will also undertake other day to day governance programmes administrative tasks, enquiries and projects as appropriate and ensuring data is clean and up to date.

Key Accountabilities

Day to Day Delivery of the Multi-School Recruitment Process

We work with contacts looking to recruit and appoint governors across a number of their schools or academies and call them ‘multi-school’ recruiters. This includes local authority contacts, clerks and multi-academy trusts.

• To undertake daily the processes that underpin the recruitment of governors for those recruiting for a number of Multi-Academy Trusts, Dioceses and Local Authorities.

Activities include:

• Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Care to support a variety of users recruiting governors for multiple schools;
• Responding to multi-school recruiter enquiries; this includes working with and, developing strong relationships with Local Authorities, Diocese’s and Multiple Academy Trusts in London and the North East of England
• Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce;
• Providing ongoing support to ensure the right volunteers are contacted and placed into schools in the North East of England and London
• Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries

• Using customer care experience to build strong relationships with multi school recruiters; communicating effectively and efficiently (via phone, email), keeping them informed of progress, and supporting them with any difficulties they might be having;

• To communicate effectively and efficiently (via phone, email and in person where applicable) with the Inspiring Governance Regional team (five Regional Managers) who work daily with multi-school recruiters in their regions. This role will work particularly closely with the person undertaking the North East Regional Manager role

Day to day support for  the school governor recruitment process 

• Using Customer Relationship Management (CRM) software, undertake daily processes that underpin and enhance activity around the recruitment of governors. Activities include:  
  • Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Service to support a variety of users recruiting governors including Local Authorities, Dioceses and Multiple Academy Trusts in London and the North East of England
  • Respond to Bespoke Matching requests from daily reports and creating strategies to support the recruitment of governors with focus on London and North East of England Regions
  • Providing ongoing support to ensure the right volunteers are contacted and placed into schools
  • Responding to Regional Enquiries creating new and better processes where appropriate
  • Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce
  • Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries
  • Contacting schools within London to promote the benefits of the Inspiring Governance Service and managing these relationships

• To communicate effectively and efficiently (via phone, email) with schools and other recruiters, keeping them informed of progress, and supporting them with any difficulties they might be having; updating the Inspiring Governance Regional team (five Regional Managers) who work daily with recruiters in their regions if appropriate

• From reports, pro-actively source new recruiters and sign them up to the Inspiring Governance Portal and assist them in creating new Vacancies if required

Support the Match Data Process for the Inspiring Governance Programme

• To support the match data process by manually collecting information and addresses of volunteers matched into governance roles, confirming that information is correct before it is forwarded on to our partners the National Governance Association (NGA) and suggesting any improvements to the system

Undertaking Day to Day Governance Programmes Administrative Tasks  

• Including:
  • To provide daily support managing internal and external enquiries about all aspects of the Inspiring Governance service (including incoming phone calls and emails);
  • To provide administrative support in relation to documentation of enquiries and processes, suggesting improvements where appropriate;
  • To provide support and improvements with the internal process that supports recruiters who cannot find suitable volunteers including documentation;
  • Producing the weekly team meeting agenda and organising room bookings and liaise with other colleagues, and wider Education and Employers staff as appropriate; 
  • Via the use of reports, undertake data audit work including providing support with data cleaning activities and ensuring data on the Platform is up to date (including for example chasing volunteers with incomplete profiles, ensuring matches are recorded accurately etc.);
  • To facilitate the flow of communications between Volunteers and Recruiters for Single and Multi-Schools, school governance/trustee board members

Generic tasks

• General enquiry management of phone calls received for the charity’s other campaigns and programmes and any other tasks that may be deemed appropriate

We are looking for a highly motivated individual who is focussed and capable of absorbing  information quickly and  confidently, handling voluminous workloads in order to meet challenging KPIs. The successful candidate will be passionate about delivering outstanding customer service and developing and maintaining relationships with professional organisations including Local Authorities, Diocese’s and Multi-Academy Trusts, whilst assisting Volunteers to find a suitable governor position. This is an exciting time to join Education and Employers as the charity has recently reached its tenth anniversary and has ambitious plans for the future. As well as an opportunity to join a friendly team you can be involved in making a huge difference to the future of young people in schools.

Person Specification

In addition to your CV, please provide a written statement that addresses all of the criteria in the person specification below. Please make your statement no longer than two sides of A4, giving examples from your professional, volunteering or personal experience.

Skills Required

Essential

• Demonstratable experience of working within a busy office environment
• Previous experience of working in a customer / contact or support service role,
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and complaints and dealing with difficult calls
• Administrative experience with the ability to multitask and mange time effectively
• Excellent standard of English, written and oral communication skills – this will be tested at interview and via a test
• Experience of using a CRM database, MS Word, Excel and Outlook
• Ability to troubleshoot using information within an online system
• Excellent attention to detail, especially when entering data
• Understanding of GDPR within a customer service setting

Desirable

• Experience of working in a charity environment or knowledge of the not for profit sector

• Experience of working in an account management or target driven environment
• Knowledge or Salesforce CRM or other comparative online databases

Knowledge

Essential

• Knowledge of service delivery and factors that contribute to ‘a good service experience’ for ‘the customer’
• Knowledge of equal opportunities and diversity

Desirable

• Knowledge of performance indicators and working within these, such as within a recruitment role
• Knowledge around the role of school governance 

Personal Attributes

Essential

• Flexible with the ability to anticipate requirements and act to provide workable solutions to deliver what recruiters and volunteers need from the service
• Confident communicator who is perceptive to understanding needs/requests and able to action and prioritise these
• Calm and patient when dealing with a range of people
• Ability to work as a team player as well as autonomously towards targets
• Punctual and reliable

Desirable

• Ability to work some evenings and weekends to support events
• Occasional travel to support events, some with overnight stays

Relevant Experience and Attainments

• Experience of delivering a good customer experience in an office environment
• Good level of education, ideally at graduate level

Education & Employers Charity

Education and Employers is a national charity that was launched in 2009 with the aim of ‘ensuring that every school and college has an effective partnership with employers to provide its young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential and so to secure the UK’s future prosperity’. The charity works to achieve this by working in close partnership with leading national bodies representing schools, colleges and employers.

The Charity runs several volunteer programmes in addition to Inspiring Governance ; Inspiring the Future, Inspiring Women and Primary Futures uses a bespoke match-making technology which connects state schools and colleges with employers and people from the world of work.

The charity also undertakes research on education and employer engagement. Our pioneering research has led the way in improving the quantity, quality and relevance of research into employer engagement in education and is now quoted through government policy and by other key practitioners.

Governance Programmes

Education and Employers is the lead contractor for two governance programmes:

1. The Inspiring Governance Service recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. The programme is delivered with the National Governance Association, who provide training and support to those placed into governance roles. A regional team works across England to recruit volunteers (primarily working with business and professional networks and large employers) and generate interest from recruiters to register their vacancies with the programme. The programme is delivered for, and funded by, the Department for Education and will initially be delivered over a 4-year period from September 2016.
2. The Inspiring Further Education (FE) programme recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. Board vacancies for FE are more akin to Non-Executive Director roles and from this programme perspective at this stage are primarily from Further Education Colleges but can also be with other smaller further education providers (such as adult further education providers). The programme is delivered for, and funded by, the Education and Training Foundation and has run since April 2017, initially on a one-year contract which has been renewed for a further year until March 2019.

The Governance programmes are delivered by a friendly team made up of London based and regional staff.

Office Administrator

Permanent contract until 31.03.2021

21 hours per week (Flexible, Monday - Friday, 9am - 5pm)

£23,721 per annum / pro rata

The Children's Society, 21-23 Broadway, London, E15 4BQ

The Children's Society has been helping children and young people in this country for over 130 years. We run local services that support young people when they are most vulnerable and in are in need of help.

This role sits within our children and families directorate, which works to provide immediate one-to-one and group support for children who urgently need support. Your role will be to help us to maintain and develop innovative systems to support our staff to work effectively in our services around the country.

We are looking for a well-organised and efficient Office Administrator to join our busy Hub, to assist in providing competent and well-ordered administrative services and to help with clerical and practical duties supporting the London Hub's many services and staff members.

We are currently looking for an enthusiastic and keen person to join our dynamic, ambitious team.

A key part of this role will be your ability to provide administrative support to the Area Manager, Operations Manager, Admin & Finance Manager and team colleagues ensuring a high level of confidentiality is maintained.

In order to be successful in this role, you must have:

-The ability to prioritise and manage own workload

-Clear & effective communication skills

-Knowledge of IT Systems

-Planning & time management skills

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of young people in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our CYP Directorate will be required to complete an “Employment history template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is 11pm on Sunday 16th of February 2020.

Interviews will be held on the week commencing Monday 2nd March 2020.

We are a growing charity and are passionate about our staff. We don’t have the resources to provide fancy staff perks however the things money can’t buy we are really good at. We believe staff are the foundation stone to the success of the charity and so we do everything we can to make sure they feel valued, supported, engaged and developed. If you are looking for a role with a clearly identified career path, the ability to build something yourself, in an organisation that genuinely cares about your health and welfare, then this is for you.

We are seeking to recruit a dynamic and enthusiastic person to join our team as Senior HR and Office Administrator. Working closely with the Director of Finance and Resources, you will be expected to confidently lead the office team and ensure the smooth running of this area through strong leadership skills and a pro-active approach.  You will assist managers with Human Resources activities across the organisation and ensure policies and procedures for Oasis Community Housing are updated. You will co-ordinate recruitment, induction and training processes and ensure legislation, best practice and the ethos and values of the organisation are adhered to. You will maintain an accurate HR database and records for employees’ salaries, absence, holidays, flexi, performance reviews and any other HR records as required. Experience with Sage payroll processing is desirable. It would be expected that you would coordinate Data Protection for the organisation and ensure that we are GDPR compliant along with regularly reviewing HR policies to conform to current legislation and best practice.

The successful candidate will hold a relevant CIPD qualification or be working towards it and have proven experience working as a HR practitioner. It would be desirable if you were a graduate in HR Management or Chartered Member of the CIPD. You will have experience of using HR software and have excellent inter-personal and organisational skills. An up to date knowledge of HR legislation/best practice is essential as is knowledge of Data Protection (GDPR) legislation requirements. You will have excellent organisation skills and be discreet and confidential. The role requires excellent written and oral communication skills as well as excellent IT skills and a methodical approach to work.

Office Administrator (Part-time)
Hours: 30 hours per week
Salary: £18,000 pro rata per annum (£14,400)
Base: Loudwater, High Wycombe

Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying or when a child is facing bereavement. Every year we train around 10,000 professionals, helping them to better understand and meet the needs of grieving families.

We are looking to recruit a part-time Office Administrator based at our Head Office in Loudwater, High Wycombe (30 hours per week) to assist the Senior Training Coordinators in delivering CBUK’s high quality training to professionals in the UK.

You will have a minimum of 3 years’ experience of working as an administrator in a busy environment and will possess excellent verbal and written skills with the ability to communicate at all levels. 

Closing date: Tuesday 28 January 2020

To Apply and For More Information:

If you wish to apply please read the Job Description/Person Specification attached in additional documents before pressing the Apply button and submitting a CV and Cover letter detailing how your experience fits the role​. 

No agencies please.

Temp to Perm - Part time (0.6) - Administrator - Foundation Charity - Central London

Your new company
Come and work for this not for profit organisation, motivated to making an impact and bettering individual lives.

Your new role
- Dealing with billing queries
- Updating records involving vessel movements, store lists, and credit card reconciliation
- Supporting board meetings, ensuring all materials are ready
- Managing social media
- Managing mail box
- Adhoc tasks
- General admin duties, contributing to supporting the office

What you'll need to succeed
You will need to be someone who is a good learner but is also able to use their own initiative. You will need to be highly organised and have good attention to detail as you will be multi tasking and working towards deadlines. You need to be an excellent communicator both verbally and written and must be confident liaising with clients and director level personnel. You must be able to demonstrate great interpersonal skills as you are required to have good commitment towards the team approach and be able to embrace work cultures. You must be someone who is IT literate and familiar with MS office packages. Ideally you will be someone who has a basic understanding of accounting and the SAGE software. It is desirable that you are someone qualified to NVQ level 2 in Business and admin or equivalent.

What you'll get in return
You will get the chance to work within an organisation making a different to individuals whilst being able to develop on your own skills. You will have the flexibility to work 3 days a week with the opportunity of overtime.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Description:

Our organisation provides a support service to single homeless adults who are vulnerable and have support needs, including accommodation.

The role of the administrator will be to provide comprehensive administrative support to all teams including the Property acquisition and Maintenence Team, Support Team, and/or Finance Accounts.

This role is to ensure the smooth running of the organisation and therefore working with all teams efficiently is an essential part of the daily working practice.

Specifications:

• Have excellent communication skills
• Be organised and be able to prioritise your work to meet specific deadlines
• Have excellent knowledge and understanding of systems such as Microsoft Office including 365, One Drive, Outlook, Word and Excel and be willing to learn any new systems that the company decide will make their output more efficient.
• Have a meticulous eye for detail

• To be able to create systems that will add to the efficiency of the Administration Team.
• Proficient in letter writing, sending and receiving emails and understanding the protocol and regulations set by the New GDPR (Data Protection)
• Be able to set up and maintain team calendars and be able to make appointments using the calendar invitation facility on Microsoft Outlook
• Be able to work alone using your own initiative and also in a team to attain joint goals
• Be willing to undertake administrative tasks that are required by any of the teams and or the Directors.
• Proficient in producing factual and detailed reports.

Role:

• Write letters using current templates and create new templates as and when required.
• Produce Agendas and take minutes in team meetings and distribute to the relevant staff.
• Create new client files (paper and electronic) and other files as requested by your Manager.

• Place orders for furniture or other items requested and confirm delivery of such items. Be able to make purchase orders and maintain current monitoring systems.
• Support all teams with administrations tasks as and when requested, and provide them with any required information.
• Ensuring new property acquisitions are completed and furnished smoothly and efficiently
• Ensure that important information is passed on to the relevant member of staff
• Provide your manager and or the Directors with records or reports as required
• Provide your manager with budget figures and or any other reports as they are requested
• Be prepared to work with current systems and create new systems for monitoring or filing documents and or information or statistics.
• On occasion, you may be required to work over your normal working hours to complete a task on a deadline.

This is an interesting and varied role which will provide you with an opportunity to work at the heart of a thriving and well-respected local charity that transforms the lives of local people with a learning disability. We are looking for a highly skilled and personable Administrator to provide administrative support to the office team of five, as well as day-to-day reception and office management. We are looking for someone who is flexible and doesn’t mind making a brew for visitors one-minute and reconciling finances the next.

As the first point of contact in many cases, you must possess and exhibit the organisation’s core values:

- Openness

- Honesty

- Collaboration

- Courage

- Empowerment

You must be comfortable with competing workloads, deadlines and using your own initiative to solve problems and improve processes. Excellent IT skills is a must!

To apply, please submit a CV and covering letter, outlining how you meet the Job Description and Person Specification. We will not consider applications with a CV only. The deadline for applications is 9am on Friday 21st February. If interested in a part-time post, please specify what hours you would be interested in.

Interviews will be held on Wednesday 26th February.

If you have any questions or want to discuss this role, please get in touch.

We seek someone who has previous experience in a public facing role. You must have excellent communication and administrative skills with a basic knowledge of IT. You will be an organised person with a caring and empathetic manner. Although not essential you will have dealt with vulnerable members of the community and understand issues of confidentiality.

Ability to speak Punjabi or Urdu or Hindi at least at a conversational level is essential

In light of the nature and context of the work of SBS, the organisation considers that the candidate’s race and gender (Black/Asian woman) to be an occupational requirement in accordance with Para 1, Schedule 9, of the Equality Act 2010.

Salary scale according to experience; all positions are subject to funding.

TLG is a rapidly growing charity seeking an excellent administrator who can take a lead in providing support for our National Support team. This role will encompass the administrative leadership of key events, processes and project support in crucial areas across TLG.

Working alongside the Executive Assistant to the Chief Executive, you will have the chance to influence future development and coordination of TLG’s administrative function. Alongside this, there will be opportunities to grow into providing tailored PA support to directors across TLG.

This is a unique opportunity for a leader with a strong passion for administration and organisational skills. With high capacity, proactive instinct and excellent communication skills, the Office Manager will be able to lead up and across the organisation to ensure key outcomes and deadlines are achieved.

We are looking for candidates who are committed to personal growth and development, with a strong and vibrant Christian faith. The successful candidate will be required to undertake an enhanced DBS check.

The date of interviews is to be confirmed.

Finance and Resources Administrator

Full time – 35 hours per week

Location: London (GamCare Head Office)

Salary £17,850 - £22,440 p.a. – dependent on experience

Permanent

GamCare is the leading national provider of information, advice, support and free treatment for the prevention and treatment of problem gambling. During the recent years GamCare has experienced immense growth in its operations.

GamCare is now looking to recruit a Finance and Resources Administrator to work within our back-office support function in London.

You will be working with Financial Controls Manager, supporting in day to day finance activities and manage premises.

Key Responsibilities include:

• Update of General Ledger on accounting software (Quickbooks).
• Processing of monthly staff expenses
• Maintaining office health & safety and facilities

You should have experience in finance and resources admin support within charitable organisation and preferably studying towards an accounting qualification.

You will form part of an enthusiastic team who works in collaboration with each other. You should be versatile and adaptable and committed to on-going development.

We are looking for individuals to work full time.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy> and name of region

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Lisandra Noormahomed, (Finance Officer).

Closing date for applications: Monday 24th February at 9:00 am

This role is funded by the BIG LOTTERY COMMUNITY FUND.

Birmingham Rathbone is a local charity, which works to enable people with learning disabilities to achieve their full potential.

The Big Lottery Community Fund has awarded a grant to provide a service to people with learning difficulties in Birmingham who are in crisis. The project is called REBUILD MY LIFE (RML).

We are currently seeking to appoint a part-time RML Administrator:

RML Administrator
Based: Birmingham
Salary range: £17,651 - £18,128 p.a. (pro rata), plus pension
Hours: Part-time (18 hours a week)

You will provide administrative support to members of the RML Project Team. You will have an understanding of the issues facing people with learning disabilities and difficulties who are in crisis.

You will have excellent communication skills, be a positive and helpful team member and an efficient and organised administrator.

Closing date: Midday, Friday 7 February 2020
Interview date: Friday 14 February 2020

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website to download the application pack.

Enhanced Disclosure & Barring (DBS) check will be required.

We are committed to equality of opportunity and invite applications from all sections of the community.

Please do not send CV’s. Only applications forms will be accepted.

No agencies please.

Administrator – Six Month Contract
Cirencester, Gloucester

About Us

We are Benevity, a game changing software developer bringing a breath of fresh air and a new way of thinking to employee engagement software.

We are global leaders in corporate social responsibility and some incredible brands from around the world rely on us to provide award-winning corporate goodness programmes. These programmes help to attract, retain and engage professionals who are connected by causes that matter to them.

To put this in context, with 10 million employees registered with us, we’ve processed nearly three billion dollars in donations and 17 million hours of volunteering time this year alone.

We’re now looking for an Administrator to join our team in Cirencester and support our clients and back office functions.

Your Benefits

- Salary of £17,000 - £20,000 pro rata DOE & skills 
- Company bonus scheme (based on company and individual performance)
- Employee assistance programme including counselling, consultations and access to resources
- Workplace giving programme including 100% matched charitable donations and paid volunteering time
- Ability to carry up to 10 days’ holiday into the next holiday period

This is an incredible opportunity to develop your career and future prospects with our growing, exciting organisation that is changing the way charity work and donations can be given.

You’ll discover that we are a rare and diverse group, we’re dreamers and doers, positive thinkers and people who are looking for more than just a job. We treasure each and every member of our team and they, in turn, help us to be more successful, to share our vision and to make the world a better place through goodness and giving.

If ours sounds like the kind of place where you could thrive, get in touch today.

The Role

As our next Administrator, you will join our managed services provision and play a pivotal role in helping our clients to manage their employee volunteering, matching and giving programmes.

Specifically, you will provide a variety of support services to ensure that programmes run smoothly and clients, employees and the charities they support can work together harmoniously.

Supporting Client Success Managers and Team Leads in building excellent client relationships, you will also:

- Field client requests quickly and competently
- Manage multiple projects at once
- Review and update priorities to ensure all activities are covered
- Deliver on promises that form the basis of relationships
- Maintain personal high standards and complete tasks and projects in accordance with these standards
- Work as part of a team, receiving support and providing assistance when needed
- Making on-site client visits as required

About You

To be considered as an Administrator, you will need:

- Excellent written and verbal communication skills
- To be a detail-oriented multi-tasker
- To be resourceful and proactive
- Operational excellence
- To be a collaborative team member
- The willingness to travel

Other organisations may call this role Managed Services Administrator, Client Services Administrator, Account Management Administrator, Account Support Executive, Account Executive, Client Support Co-ordinator, Account Co-ordinator, or Client Services Co-ordinator.

We believe in the power of diversity and we’re dedicated to creating a diverse, equitable and inclusive environment at Benevity. We ensure equal opportunity for all applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

So, if you’re seeking your next challenge as an Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

The only UK charity solely dedicated to providing cancer bereavement support is looking to take on a part-time administrator (2 days / 16 hours per week) as it embarks on an exciting phase of going from providing local to national support. The position has a salary of £25,000 pro rata (FTE equivalent). 

The Loss Foundation has established a strong core and is now in a great position to extend its reach and support. This role provides a fantastic opportunity to work across a range of areas and to join a team of compassionate and forward thinkers. 

The role is based out of a shared working space in Kings Cross, Central London, and there is the opportunity for some home working. There can be flexibility on how the hours are allocated across the week.

This is a great opportunity to work for a growing charity that makes a big difference, and in a flexible role. Interview date will be set for the end of February / early March 2020.

Please note we are offering an initial one year contract with a view to extending to a permanent contract. There is flexibility for the two days worked but there is a preference for the successful candidate to work on Tuesdays.

MAIN TASKS
The role will involve:

- General administration duties
- Email and telephone correspondence
- Responding to enquiries from the public, which may include dealing with emotive content
- Spreadsheet creation and maintenance, and data inputting
- Development and maintenance of a customer relation database
- Maintenance of social networking sites
- Liaising with professionals, volunteers and other services
- Coordinating schedules, staff and volunteers
- Organising and scheduling charity events, and updating our website's calendar
- Basic finance (organising payments)
- Basic fundraising applications
- Taking minutes at meetings
- General charity and Board support

The position will require excellent verbal and written communication skills, and would suit somebody who has previous administrator experience.

PERSON SPECIFICATION: ESSENTIAL:

• Experience in administration
• Excellent written and verbal communication skills
• Meticulous attention to detail
• Excellent organizational skills
• Good people skills
• Sensitive and empathic manner
• Knowledge and experience of up-to-date social networking
• High level of I.T and computer skills
• Ability to take initiative and a forward thinking approach

PERSON SPECIFICATION: DESIRABLE:

• Experience in administration in the third sector
• Experience in fundraising
• Ability to provide creative and innovative ideas for charity development

If you are interested in applying for this role, please send a copy of your CV and a cover letter (explaining your interest and relevant experience) via the apply method below. Applications without a cover letter will not be considered.

We look forward to hearing from you!