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Office Services Manager - Facilities / Suppliers / Admin
Edgware Road, London, W2
We’re Imperial Health Charity, an organisation that helps our hospitals do more through grants, arts, volunteering and fundraising. We support the five hospitals of Imperial College Healthcare NHS Trust: Charing Cross, Hammersmith, Queen Charlotte’s & Chelsea, St Mary’s and the Western Eye.
Now, we’re looking for an Office Services Manager to join our team on a permanent, full-time basis, working 35 hours per week, and play a key role in the smooth running of our lovely office spaces in London.
Salary of £35,986 - £39,774 (starting on £35,986)
- 25 days’ holiday per year plus bank holidays, increasing by one day per year up to a maximum of 33 days
- An extra day’s holiday to be taken one week either side of your birthday
- Support towards healthcare costs including eye tests and dental and support with mental health through counselling; additional access to gym discounts
- Interest-free season ticket loan
- Pension (with contributions of 10%)
- Life assurance
- Enhanced maternity/paternity and adoption leave
- Staff arts club – including free entry to London galleries
- Access to a range of high street and online discounts
- Sick pay
If you have significant experience managing a self-serviced office, this is the perfect opportunity to lend your skills and expertise to our office spaces in London and provide invaluable facilities management support.
In this varied, multi-faceted role, you’ll have the chance to enhance your existing skills and portfolio whilst acting as the glue that keeps our core office spaces running smoothly and our workforce working happily and successfully from home.
We are always on the lookout for passionate employees who share our values and are dedicated to making a difference and you’ll have the chance to join a talented and devoted team who are doing just that.
As an Office Services Manager, you will be responsible for running our main office on Edgware Road as well as supporting our three smaller hospital-based offices across North West London.
Leading the day-to-day management of our office facilities and hybrid working
environment, you will ensure these spaces operate safely and efficiently and follow H&S requirements.
You will act as the first point of call for telephone, email and in-person queries to our charity, handling all queries in a professional and efficient manner and successfully managing the switchboard.
You will also manage supplier relationships and services including maintenance contractors, the external building management company and IT partners.
Additionally, you will:
- Support staff at our other sites in North West London with office space provision and H&S
- Respond to, and find solutions for, office-related emergencies
- Line manage the Office Apprentice
- Suggest and promote required changes and/or updates to office environment policy and processes
- Provide cover as required
To join us as an Office Services Manager, you will need:
- Significant experience managing a self-serviced office
- Experience, and related qualifications, in the delivery and management of first aid, fire marshal, DSE and workplace H&S
- Experience of managing an IT partner in an office environment, including SLA performance monitoring and assisting with equipment setup and troubleshooting
- Experience of using digital systems to ensure efficient record-keeping in the context of office management
- Experience of successfully engaging with, and motivating, colleagues
- Experience of creating and maintaining workplace risk assessments
- A working knowledge and experience of best practice and legal requirements in workplace H&S management
- The ability to review and develop policies and procedures, as well as advise others on how these should be implemented
- To be an excellent administrator with strong organisational skills
- The ability to work efficiently as part of team based across various locations
- The ability to travel between hospital sites in West London
- The willingness to be contactable outside of core working hours in the event of an emergency requiring immediate action
Other organisations may call this role Facilities Manager, Operations Manager, Office Manager, Workplace Manager, or Office Co-ordinator.
All job offers with Imperial Health Charity are subject to satisfactory pre-employment checks and references. The DBS check level required for this role is enhanced.
Imperial Health Charity are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re seeking a brilliant opportunity as an Office Services Manager, please apply via the button shown.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to join a supportive team in a growing Anglican church in the heart of London. We have a vacancy for an Office Administrator who will play an important role in the functioning of the church.
About St George the Martyr Church, Holborn
St George's is a vibrant, growing Church of England church operating under the Diocese of London. Our church seeks to see Jesus known and to serve the local and international neighbours - reaching out with God's love. Practically, we implement this through our Sunday and midweek service, through community activies and reaching out offering pastoral care and support.
About the position
The Office Administrator is a key member of the St George’s team, ensuring that the office and finances are administered efficiently and effectively for the delivery of the vision and functions of the church. This position would suit someone with a genuine meaningful faith, who is passionate for Jesus and to see the church function well, as well as being diligent and conscientious in their work and is a capable administrator. Additionally, this person will be able to contribute to the vision of the church beyond administration through team engagement and joining our prayer meetings and church services.
The role involves principally dealing with the accounts, but with an element of more general administration as well. Some of the main responsibilities are listed below:
- Administrate Xero so the accounts accurately reflect how money is spent and received.
- Handle monies into and out of the accounts; raise invoices and pay bills.
- Liaise with suppliers and negotiate new contracts when needed.
- Manage general paperwork and supplies
- Administrate venue booking
- Respond to enquiries
- Join and help build our church community
- Contribute to making the church an even more welcome place for people to attend
- Share ideas with the team to help fulfil the vision
We are looking for someone who has a genuine passion for Jesus, administration and local church. The postholder will be someone with experience of financial administration, a keen eye for detail and excellent communication skills. Ideally, we would love someone with experience of working in a church setting or previous charity sector experience. As the postholder will also have the opportunity to input into the wider vision of the church, we'd love you to come with fresh ideas, enthusiasim and excitement for the church's vision. As we are a small team, a flexible attitude is essential.
The postholder will be entitled to 20 days pro rata annual leave per annum.
There is an occupational requirement that the postholder is a Christian under Part 1 of Schedule 9 of the Equality Act 2010.
We will only consider candidates that include a cover letter demonstrating their experience that is relevant to the post.
The client requests no contact from agencies or media sales.
Beyond the Streets is a small charity with a big impact on creating routes out for women in prostitution in the UK. Your role is to support the ongoing work of Beyond the Streets by providing administration to ensure the efficient operation of the charity’s mission. You will play a valued role in the organisation and are key in supporting the directors and employees through a variety of tasks related to organisation and communication. You will be motivated and have relevant experience; someone who can understand the big picture and work to make things happen. This is a part time job that will help ensure our organisation is thriving.
This is a part time to full time job (21-35 hours). Ideally, we would like you to be working across Monday to Friday but we are flexible, and this can be discussed and agreed at interview
This post is to cover maternity leave.
Please submit your CV and supporting statement of no more than 2 sides of A4 telling us why you’re the right person for the job, referencing the person specification.
Once you have applied we will ask you to complete an Equal Opportunities monitoring form. This will be kept separate from your other information and it will not be used to make decisions about who is shortlisted or recruited.
The client requests no contact from agencies or media sales.
We are a local and well-established charity, looking for a committed, innovative, and collaborative Operations Manager to ensure that our advocacy is the best it can be, and that we continue to thrive as an organisation. You must be passionate about championing and supporting the most vulnerable people in society. Our job is to represent peoples’ views and wishes so that they have as much control over their own lives as possible.
We have a team of 30 advocates and business support staff, and complete around 2000 advocacy cases every year. You will be responsible for our team of advocates and services (including Care Act Advocacy, IMCA and DOLS), supported by skilled colleagues in administration and finance. Our advocates are amongst the most experienced in the business, and you will need to work alongside them, using their views and experience to provide direction and to make the most of development opportunities.
Here’s what an advocate said about working for us (March 2022):
“Working with Dorset Advocacy is like traveling in a Rolls Royce, every part of the organisation works perfectly with each other. Everyone is friendly and the respect I get from other professionals goes to show how hard staff have worked to ensure vulnerable adults have a voice. I am respected as a professional and am able to manage my own diary to suit my needs.”
- Operational contract monitoring & compliance ensuring effective and efficient service delivery from the advocate teams.
- People management
- Data management - reporting and data analysis
- Development and growth
- Safeguarding, confidentiality, statutory requirements
- 25 days annual leave plus bank holidays (pro rata)
- 5% employee pension & 3% employer contribution
- Supportive working environment with remote access to colleagues and managers
- Employee Assistance Programme with Health Assured
Please use your CV and covering letter to demonstrate how you meet the criteria in the person specification.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a External Service Operations Manager to join the National Contact Centre in Cardiff , working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is base in the National Contact Centre, in St Mellons , Cardiff.
As an External Services Operations Managers you will be accountable for the delivery and development of externally funded services at the National Contact Centre. You will ensure externally funded services are delivered in accordance with service contracts and to identify, develop, implement and deliver new opportunities for services as well as acting as the main point of contact for external partners in managing the relationship.
Additionally, this role is responsible for providing management, direction and advice to the National Contact Centre (NCC), Team Leaders and team members (caseworkers and initial responders/inbound agents) during shift, specifically relating to the provision of any external services from NCC, to ensure successful and effective operational delivery of services to victims of crime.
You will need:
- Experience of managing a team with Service Level Agreements or service delivery requirements
- Experience of managing external services and the ability to build relationships with those external stakeholders, as well as negotiating contract extensions and revisions.
- Experience of managing and supporting a team and individuals, including performance management one to one's and staff development.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
Please see attached Job Description and Person Specification for further details.
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Are you impatient to financial hardship? Do you believe that the people experiencing financial hardship know best how to end it? Are you an organised person, who likes problem solving and helping busy teams work efficiently? Then we want to hear from you.
Turn2us is a charity that gives people information about what benefits and other financial support they can access, gives money in the form of grants, and works to break down the barriers that cause financial hardship, including racism, gender inequality, classism, ableism, and homophobia.
Turn2us is looking for someone to fill an important role in the Finance and Resources directorate that will help ensure continuity of service and support to all Turn2us staff, from providing them with the equipment and information they need when they first join, to responding to any IT issues they are having, as well as maintaining an office space that supports everyone’s needs.
The officer role will work alongside the Head of IT in delivering improvements and introducing new tools and processes that can help Turn2us staff with their work. This role will also be responsible for producing and maintaining staff training materials, and configuration of existing and new applications, among other activities aimed at maintaining a level of service to staff.
We want to hear from candidates who are passionate about social justice and who want to make a positive difference to the lives of people struggling financially, while being ambitious with their own personal growth and working hard to achieve their goals.
Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.
If you join us at Turn2us, you will start on 25 days annual leave per annum (prorated for part time workers). Each year in the month you joined, you will receive additional years leave up to a maximum of 30 days. On top of this you will receive bank holidays. The charity also offers 2 volunteering days per year to allow staff to gain experiences and skills outside of work for example at a food bank or becoming a trustee at another charity.
We offer flexible working patterns, both in terms of hours and remote working.
The closing date for applications is 11:59pm, 3rd Jun 2022.
Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.
FFI is seeking an experienced, enthusiastic and adaptable individual for the role of Office Manager. As a member of the Operations Team you will ensure the smooth running of FFI’s Cambridge headquarters (accommodating circa 160 employees), including responsibility for facilities management, UK health and safety and delivery of the Reception function. You will also have some responsibilities for our smaller offices in London and Edinburgh (accommodating 6 and 3 employees respectively), and sharing best practice for sustainable facilities management with our international offices around the globe
FFI is based in the David Attenborough Building (DAB) on the New Museums Site, where the University of Cambridge and nine conservation organisations have collaborated to create the Cambridge Conservation Initiative (CCI) – the largest grouping of nature conservation organisations and university researchers in the world. You will therefore not only deal with a wide range of individuals from FFI, including our members and supporters, our trustees and your colleagues in the UK and across the globe, but also your counterparts in the other NGOs and the central facilities staff at the DAB, as well as contractors, suppliers and our University landlords.
As the first point of contact for FFI, you will be friendly and approachable, confident and articulate. You will have excellent organisational and administrative capabilities, a proactive and pre-emptive approach to your work and well-developed prioritisation and time-management skills. Whilst working with minimal supervision, you will look to avoid problems before they arise, developing and improving office systems when needed and working to ensure that FFI’s head office provides a welcoming and efficient working environment for employees and visitors alike.
You will have good relevant experience in an office/facilities management role, or experience where you can demonstrate relevant and transferable skills. Excellent Outlook skills, and strong Word and Excel abilities are essential and previous use of Microsoft SharePoint also desirable. Knowledge and experience of health and safety in a UK office environment is a requirement of the role, whilst knowledge of, and an enthusiasm for, environmental and sustainability issues would also be particularly advantageous.
In return, the role offers the opportunity to work within an international, impactful and ground-breaking organisation, at the forefront of global conservation. In addition, FFI offers a generous pension contribution, attractive annual leave allowance and life insurance.
Our offices are located in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants. Please note that whilst FFI is adopting hybrid working practices involving partial remote working within the UK where appropriate, it is envisaged that due to the nature of this role, it will be based full-time in the Cambridge office.
The closing date for applications is Sunday, 29 May 2022
The client requests no contact from agencies or media sales.
Diverse Voices is a leading provider of creative approaches to education, positively transforming the quality of young people’s lives through relevant and engaging performing arts activities both face to face and online.
Securing 3 years of Paul Hamlyn Foundation funding has ensured we can invest in resources and people to assist with launching a new E-learning platform, covering key areas of the PSHE curriculum in both primary and secondary school. This position is part of our goal to build a core staff team to increase organisational capacity.
KEY JOB DETAILS
- 22 hours per week - flexible across multiple days
- Remote working & office hours required
- Annual salary £23,400 (equivalent of £39,000 full-time)
PHF Funded Project
- Liaising with and managing relationships with 5 different primary schools per academic year throughout the duration of the project.
- Liaising with and managing relationships with freelance facilitators who are delivering our PHF funded project, becoming their point of contact for the duration of the project.
- Assisting with the monitoring and collating of data at key milestones during the PHF project, utilising data capturing tools and methods constructed with the operational directors and external evaluation consultants.
- Working alongside the operational directors to deliver clear, inspiring articulation of our thinking and ideas in compelling narratives on social media, in print and with our service users.
- Assisting the operational directors with all aspects of Diverse Voices’ Daily operations including recruitment, coordination, fundraising, planning and minute taking.
- Implementing the targeted use of Diverse Voices social media for promotional purposes and marketing campaigns.
- Liaising and managing relationships with other Diverse Voices service users and our freelance pool of creatives who are based across London.
- Contribute to building a strong sense of community and team spirit between all freelance practitioners who are part of the Diverse Voices team.
- HR responsibilities including; onboarding/exiting processes for team members which will include drafting contracts, scheduling training, processing DBS’ etc.
- Providing diary coordination assistance for the wider team.
Location: Homebased – Nationwide (can be based anywhere in the United Kingdom)
Hours: 35 hours per week (Permanent)
Salary: £35,100 to £39,000 per annum depending on skills and experience + £750 per annum homeworking allowance + £3,777 per annum London Weighting (if living in a London borough)
This is a homeworking role but some travelling may be required for face to face meetings.
As a ‘not for profit’ organisation, TACT put the needs of our children and carers first and look to appoint individuals who are as passionate about this as we are. We know that we cannot provide this level of care without our staff which is why we are proactive in looking after the wellbeing of our employees. As a homeworking organisation, we pride ourselves on the flexibility this brings, along with our flexible working opportunities to enable you to have a healthy work / life balance. We also provide a full and active wellbeing calendar and activities, along with your input to ensure you get the most from it.
As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our ground-breaking scheme for our TACT care experienced young people and adults, our expanding TACT Education Service and our new Health Service.
It is not surprising that this had led to us gaining 'outstanding’ levels of employee engagement in a recent Best Companies Survey this year. Come and join us and be part of our amazing team of professionals who put young people at the heart of every decision.
Our vision is to provide better lives for our children and young people.
TACT is an innovative fostering Charity and we are always looking for better ways to support the children & young people in our care and their foster families. Our new Portfolio Manager post will be central in ensuring that new ways of working to improve outcomes for our children & young people are efficiently and effectively introduced and rolled out.
The role involves leading on planning and supporting the roll out of all projects.
Core Tasks include:
- Assisting in identifying all projects, scope and benefit.
- Developing and supporting projects teams by coaching and training in basics of project delivery.
- Regularly monitoring the dependencies and impacts across projects.
- Preparing and maintaining project plans.
- Professional project management qualification.
- Experience of managing staff.
- Knowledge of budgets, staff and performance management and control.
- Confident with agile approach.
- Ability to generate and implement creative ideas.
More information can be found in the Job Description.
TACT offer an excellent employee benefits package including:
- 31 days paid holiday plus bank holidays.
- Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
- Family friendly policies.
- Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for office set up.
- Employee Assistance Programme (including CBT counselling, remote GP appointments, physiotherapy, mental health support and second opinions).
- Perkbox – retail discount scheme.
- Stakeholder pension scheme (salary sacrifice).
- Fantastic learning and development opportunities.
A DBS check (or PVG if in Scotland) is also required and will be processed by TACT on your behalf.
More information in the Job Information Pack.
Closing: Sunday 12th June 2022
Interviews: Tuesday 28th June 2022 (via Microsoft Teams)
Safeguarding is everyone’s business and TACT believe that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
TACT is a homebased workforce. We recognise the benefits that flexible home working creates for both the employer and the employee. As a remote working organisation, we are committed to work with our staff to enable consistent inclusion and engagement across the organisation to ensure the optimum standards of service for our carers and children and their foster carers in the development of our services.
TACT does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
TACT reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.
General office administration
·Handle all incoming and outgoing post
·Maintain office equipment and supplies and manage invoices
·Taking donations to the bank and completing corresponding financial paperwork
·Providing day to day support on technology e.g. laptops, office AV systems and printers
·Undertake reception roles - take/forward switchboard calls, manage reception email account and organise hospitality for visitors
·Management of the reception mailbox; ensuring emails are forwarded/actioned in a timely manner
·Ensure the photocopier and other equipment in the post room is in working order
·Order stationery for Charity staff, milk, etc. and manage respective suppliers, including checking, coding and submitting invoices
·Manage office oyster cards, recycling of paper, etc
·Manage office telephony system and act as first of point of call for queries relating to telephony system
·Ensure meeting rooms are clear of cups/glasses, etc. at all times.
·Admin projects as directed by the COO, Operations Manager or other members of the Senior Management Team.
·Daily inspection of the office including, kitchen & toilet areas to ensure cleaning is up to required standards and all facilities are in working order
·Oversee office cleaning supplier and ensure that the service is delivered in line with agreement
·Maintaining health & safety standards alongside Operations Manager with advice from H&S consultants
·Weekly inspection of fridges, ensure they are kept clean
·Liaise with facilities suppliers and arrange for repairs to fixture and fittings
·Liaise with main reception desk for general office management
·Act as point of contact between the Charity and the landlord's managing agent for day to day management on general building related issues
·Recruitment of new staff, onboarding and induction processes
·Liaising with IT for new starter hardware and desk setup
·Monitoring of staff office attendance and leave (WhosOff platform)
·Administration for staff who leave
The above list of responsibilities is not exhaustive. From time to time, the post-holder may be required to carry out other such duties that are broadly consistent with the role, as reasonably requested by the Operations Manager.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Purpose of the Job
The Office Administrator provides administrative/operations support and office cover under the direction of the Ops and Comms Manager and CEO.
The normal place of work is The Green House Bristol, with a specific need to operate from the office on Fridays.
Duties and responsibilities
Main areas of responsibility:
- Updating and maintaining our online HR database (Bright HR) and paper files.
- Assisting the Ops and Comms Manager with administration around staff holiday, sickness and employment.
- Assisting with recruitment and induction admin for new staff.
- Managing DBS checks for staff and helping to organise staff training.
- Assisting Ops and Comms Manager with staff meetings, wellbeing and events.
- Managing the on-site petty cash box and logbook.
- Assisting with financial administration, including weekly and monthly invoice processing, purchases, staff and client expenses, expenditure logs, managing finance files and checking the accounts email inbox.
- Liaising with our accountants to support their work and provide any finance records needed.
Secondary areas of responsibility
Providing basic level IT support for staff if needed, and liaising with our external technical support company.
Assisting the Facilities Office Administrator if needed.
Adhoc Office Administration
Assisting with adhoc office administration tasks, such as filing, printing, photocopying and helping to maintain the work spaces. There will also be an element of reception cover, including sometimes answering the door to visitors.
- Ensure that all work is carried out in line with Health and Safety and other policies outlined in The Green House Bristol’s Employee Handbook.
- To contribute to the ongoing development of the organisation by helping to improve systems and procedures.
- Work with the team to facilitate effective communication across the organisation.
- To undertake other duties as required in keeping with the aims of this post.
- Assisting with basic house-keeping requirements.
To work within the values of The Green House
The client requests no contact from agencies or media sales.
To ensure that the Meeting Room charity is run in line with the vision and values set by the Trustees and to high professional standards, so that its clients receive the best possible services.
1. To take overall responsibility for the professional delivery of drop-in centre sessions, ensuring that these are run to a consistently high standard, including:
- Working with staff members to regularly review and, where appropriate, change the content of sessions to match the needs of clients and achieve as much positive client engagement as possible;
- Ensuring that there are strong processes to ensure the safety of staff and clients including troubleshooting when necessary, and
- Working with volunteers to ensure that they feel supported, act appropriately around clients at all times and are able to use all the skills they wish to offer
2. To manage the staff team, ensuring that they are fully supported in their job roles and receive all appropriate training and regular supervision
3. To actively support the trustees in developing and marketing the services offered by the charity including:
- Identifying gaps in local services where the charity could make a difference
- Developing strong relationships with key stakeholders including the local authority, other local providers and those with relevant specialist skills (e.g. mental health expertise)
- Developing new services and identifying potential clients who could benefit from them and ensuring that Meeting Room services are known in all relevant circles
- Making presentations to key stakeholders and potential supporters
- Proactively seeking funding from local funders in conjunction with the Trustees
4. To take overall responsibility for the delivery of other activities including trips and outings:
- Working with staff members to develop an annual programme of activities (including developing new ideas for activities) in consultation with clients
- Ensuring appropriate staff/volunteer cover for such activities
- Working with staff members to ensure efficient administration of such activities including risk assessments, bookings, and transport
- Working with staff members and Trustees to plan, market, fund and deliver the annual Christmas lunch as a memorable highlight of the clients’ year
5. To regularly review with other staff members one-to-one services offered to clients to ensure that they are delivered professionally and their benefit is maximised
- Meeting regularly with the external counsellor to ensure that counselling is appropriately targeted, accessible to all who would benefit, and that feedback is received and acted upon in line with best practice
- Agreeing sensible professional boundaries with staff members/volunteers who work one to one with clients, ensuring that they are fully supported in what they do
- Regularly reviewing with staff members the ways in which clients are signposted to other services, ensuring that staff always have current information on available local services and strong networks with providers
6. To take overall responsibility for management of volunteers, including recruitment policies (including DBS checks where necessary), role descriptions, good practice training and supervisions
7. To establish and keep updated efficient and easy to use databases, in full compliance with GDPR, including;
- Client data
- Volunteer data
- Supporter data
8. To take overall responsibility in conjunction with the trustees for ensuring that all necessary policies are established and kept up to date, including but not limited to safeguarding, health and safety and equal opportunities
9. To act as safeguarding officer for the charity reporting to the trustees any relevant incidents on a timely basis
10. To be the initial contact for day-to-day correspondence/contacts/issues and administration arising therefrom, ensuring that this is dealt with efficiently, consulting with Trustees for any major issues that may arise.
An enthusiastic, self-motivated and caring individual, with strong experience of managing teams and with good IT skills and past experience of working with vulnerable adults. Experience of the charity sector would be advantageous.
The client requests no contact from agencies or media sales.
Here at the RSPCA, the Portfolio Management Office (PMO) is the control center for all project activity. The organization has a new strategy that involves some big change programmes, so it is a great team to be a part of!
We are now looking to recruit two PMO Analysts to manage the information reported into the hub. Our PMO Analysts will provide quality assurance and will ensure governance compliance, as well as upskilling the business to empower them to drive change and small project activity.
The PMO Analysts will be critical in directing and assuring our organisation’s Project Portfolio and we will look to them to develop and manage the portfolio of initiatives driven at a strategic level.
A key focus for the PMO Analysts will be to support the development of the RSPCA’s portfolio management capability, which will involve working with managers, business partners and subject specialists across the organisation to develop and maintain a comprehensive view of organisational activity, project performance and risk.
We will look to our PMO Analysts to identify, map out and help manage project to project and project to BAU interdependencies to drive efficiency and value.
The role will be hybrid working from our South East Regional Hub - (Southwater West Sussex) or our London Hub in Blackfriars with a high focus on remote working. Trips to our hub will be for core collaboration.
Why work for the RSPCA?
It’s an exciting time to join us in the decade of our bicentenary as we focus on our Strategy to 2030. The RSPCA works 365 days a year, 24 hours a day rescuing all animals of all types from abuse, neglect, and injury.
As PMO Analyst, you will be responsible for:
Providing key analysis and insight on the portfolio to facilitate effective decision making.
Contributing to the development and maintenance of the portfolio plan.
Delivering portfolio governance and assurance; portfolio demand management; portfolio prioritisation and sequencing
The administration of project management framework, processes, and tools; and collation of status reporting across the portfolio, including the effective tracking and communication of project status and metrics.
Working closely with the Business Intelligence team to offer strategic insight.
Looking across a broad portfolio and project pipeline to identify opportunities, risk and interdependencies, and considering the implications for the Society as a whole.
What we are looking for in you:
We think this is a great role and to add value we are seeking a match of these skills, but don't worry if you don't tick every box, we’d still love to hear from you.
Experience of working in a PMO Office, supporting best practice PMO functions and services.
A project and or Programme Management qualification
Experience of using project and portfolio management tools to manage development activity
Extensive experience creating Gantt charts, including resource leveling, dependency chains and critical paths
Experience in controlling, reconciling and reporting on projects
The ability to demonstrate knowledge and practical application of a number of control processes.
Experience of analysing complex data to produce useful management information
Experience of using project Planning and Control Techniques: Methods and techniques associated with planning and monitoring progress of projects
Stakeholder management skills
Coaching and mentoring skills
So, if you are self-organised with a great eye for detail, skilled at managing stakeholder groups and have a positive and tenacious approach to problem solving, we would love to hear from you.
We are compassionate * We are inspirational * We are committed * We are expert * We act with integrity.
We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at the interview stage so that we can consider your request.
What’s in it for you:
You’ll have an opportunity to work for the largest animal welfare charity in England and Wales.
We value and recognise our employees’ contribution and are proud to offer an extensive benefits package that includes:
35 hour week with flexible working, 25 days annual leave plus bank holidays increasing to 30 days with service; a generous pension scheme with associated life assurance and group income protection scheme; access to private healthcare scheme; support for professional development after qualifying period and access to our employee assistance programme.
How to apply:
To apply, Please send your CV and Cover Letter to The Resourcing Team quoting reference PMOA2676 by the closing date of the 6th of June 2022
Early applications are encouraged as we reserve the right to close this advert once sufficient applications have been received.
All online information and documents are available in alternative formats, including Braille and large font, upon request from the Resourcing team.
The client requests no contact from agencies or media sales.
Are you an expert in volunteer recruitment and development? Do you want to shape the volunteer strategy for USPG?
Volunteers are an essential part of our plan to grow over the next 5 years. They contribute at every level of our work within Britain and Ireland. They form the connection between our UK church partners and USPG, advocating and fundraising on behalf of our global churches.
If you have the talent, energy, and vision to build and enthuse a network of volunteers then we want to hear from you.
To build and develop a community of USPG volunteers primarily based in the UK and Ireland. Maintain communication across the volunteer network using all appropriate channels developing a two-way dialogue and ensuring the volunteer voice is heard. Equipping our volunteers to understand our work, their roles and have the skills and knowledge they need to succeed.
The post holder will develop and implement a volunteer strategy for USPG. Volunteers are an essential part of the organisations plan to grow over the next 5 years and they contribute at every level of our work within Britain and Ireland. They form the connection between our UK church partners and the mission agency, advocating and fundraising on behalf of our global churches. The volunteer manager will train and support volunteers as they speak to groups and in churches about the impact of the organisation, represent USPG at parish and diocesan level, attend events and fundraise for USPG. The post holder will promote best practice in volunteering and ensure compliance with relevant legislation. They will recruit and train volunteers, provide resources and act as a first point of contact.
The post is based in the Communications and Engagement team which encompasses fundraising and communications functions. The post holder will work collaboratively across this team and the wider organisation to deliver organisational and team objectives.
The client requests no contact from agencies or media sales.
Paddock Wood Community Advice Centre is a small, vibrant independent charity offering free, confidential and impartial advice to people living in and around Paddock Wood near Tunbridge Wells. All our advisers are volunteers.We offer advice on a wide range of issues including welfare benefits, consumer matters, debt and money, employment, family (children, domestic abuse and relationship breakdown) and housing.In addition, our specialist debt, housing and welfare rights caseworkers help clients manage their finances when things become overwhelming, advise about possession proceedings or represent clients at first-tier tribunal to challenge Department of Work and Pensions’ decisions.
We believe face to face is the most effective medium for advice and the one which is especially important to vulnerable people: our offices are open to clients Monday to Friday, from 9.30am to 1.30pm. We also offer advice via email and phone/video calls.We aim to ensure that our clients leave our offices feeling empowered and aware of all options available to them.
We hold the Advice Quality Standard, a national quality mark for organisations providing free, independent advice to members of the public.
You will be passionate about what we do and will have previous management or leadership experience which proves you to be efficient, energetic and self-motivated but will also be prepared to undertake the smaller tasks which are necessary to the day to day operations of a small charity.
You will have strong interpersonal skills in order to liaise with the charity’s trustees, line manage the Advice Services Manager and liaise with the volunteer team including the volunteer bookkeeper.You will be able to prioritise your workload independently, communicate clearly and effectively, anticipate and support the needs of the Trustee Board. You will have a sound understanding of charity governance as set out by the Charity Commission.
About the role
Key elements of the role are as follows:
- Operational Service Delivery and Business Development
- Health & Safety
- Human Resources
- Information Technology
- Marketing & Publicity
Operational Service Delivery and Business Development
The Operations Manager will be responsible for ensuring that the operational service of PWCAC is delivered in accordance with Policies and Procedures and complies with all Risk Register controls. They will report to the Board of Trustees and be responsible for one staff member and a body of around 18 volunteers.They will be point of contact with the Landlord and will procure of office supplies.
They will attend Trustee Meetings in the evening (circa 6 per annum) providing a regular Operations Manager’s report for review.
They will have responsibility for authorising expenditure within limits agreed by the Trustee Board.
Each year they will do the following:
- Complete a review of all policies and procedures and update the office manual in accordance with new guidance, legislation or regulatory requirements, writing new policies where appropriate for Trustee Board ratification.
- Manage and participate in a Risk Register review in conjunction with a working group of the Trustee Board and complete ad-hoc Risk Assessments as and when necessary.
- Maintain up to date governance records, pay registration fees, licences, insurances cover and ensure compliance with all regulatory bodies, including the Financial Conduct Authority and the Information Commissioner’s Office.
- Assist the Treasurer to prepare the annual budget for Trustee Board ratification, providing regular updates to inform the quarterly forecasting process and responding to all questions raised.
- Prepare and draft the written commentary of the Annual Report and Accounts and assist the Treasurer to obtain all information required.
- Organise and attend the Annual General Meeting, including publication of formal notice and invitation to stakeholders and present an annual review.
Every two years they will:
- Arrange and participate, in conjunction with the Duty Officer, in the AQS Monitoring Audit to maintain the standards required for re-accreditation.
Every three years they will:
- Assist the Treasurer to develop and implement a three-year Business Plan for Trustee Board ratification.
The Operations Manager will maintain positive working relationships with grant-making bodies, funders and donors, ensuring that all impact reporting deadlines are met and that any restrictions / conditions of grants are complied with and that, as far as possible, continuing support is forthcoming in the form of future donations and grants.
They will maintain and monitor the grant and funding tracker to ensure that income is generated to meet annual budgets and that new relationships with grant-making bodies, funders and corporate and private donors are established and cultivated to create opportunities.
Health & Safety
The Operations Manager will ensure compliance with Health and Safety procedures, meeting all statutory requirements to ensure the safety of clients, staff, trustees, stakeholders, visitors and volunteers. They will update Policies to meet legal requirements.
They will provide training on Health and Safety (to include Fire Evacuation Procedures) as part of staff and volunteer induction processes and conduct refresher training regularly.
The Operations Manager will manage recruitment and induction processes for staff and volunteers whenever necessary, in conjunction with the Advice Services Manager.They will comply with Policies and Procedures and relevant employment legislation. They will be the point of contact for the landlord, the office cleaner and window cleaner.
They will manage and apply for DBS checks for all new volunteers, monitoring and updating the DBS tracker to reflect additional checks undertaken in accordance with Safeguarding Policy.
They will implement, in conjunction with the Advice Services Manager, a training and development plan for all staff and volunteers, updating the Training Matrix to reflect training undertaken during induction or as part of continuing professional development.
They will manage and monitor Payroll process from start to finish, arranging for payments to be made to staff, for P60s and P45s to be issued, and dealing with PAYE and National Insurance payments to HMRC within deadlines.
They will manage and monitor PWCAC’s Pension Scheme for eligible staff, completing auto-enrolment periodically in compliance with the Pensions Regulator.
They will manage Disciplinary or Grievance issues in accordance with Policies and procedures.
They will undertake, in conjunction with a volunteer, annual Appraisals for all staff and volunteers to gain feedback, improve engagement, identify development and training needs and aid succession planning.
The Operations Manager will manage and monitor computer and telephony systems, networks, and security, ensuring that hardware and software are fit for purpose and refreshing IT infrastructure as necessary. We have an external IT company who are used for maintenance.
Marketing & Publicity
The Operations Manager will develop and implement Marketing and Publicity opportunities in conjunction with the Trustee Board. They will manage and monitor PWCAC’s communications strategy, ensuring brand values are maintained through effective use of display materials, signage, posters, correspondence, publications, website and social media channels.
They will liaise with local press as appropriate to promote PWCAC’s activities and results, linking in with national or local campaigns where appropriate including monthly articles for free distribution Parish and Town / Village publications.
They will keep stakeholders informed using appropriate methods; in person, by telephone, through email correspondence, attending meetings and through the circulation of a Quarterly Newsletter to a comprehensive mailing list of individuals, donors, funders, County and Borough Councillors, referral partners and other public bodies.
Diversity and Inclusion
Our service is open to all members of our community without discrimination, and we likewise recognise the importance of diversity in our staff and volunteer body, so we encourage and welcome applications from candidates from all backgrounds, including those with lived experience of the issues which we advise upon.
If you need us to adapt our application process to accommodate your needs, please let us know.We will also meet any reasonable adjustment requests.
We want to hear from all interested candidates, and to be considered for the position we strongly recommend submitting a detailed covering letter along with your CV, outlining why you're right for the role.
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