About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis has been working in Newcastle for over 13 years offering advice, support and access to training and employment opportunities.

About the role
The role is temporary for 12 months to cover maternity leave for the Administration Manager, and you will play a crucial role in the Skylights Management Team, overseeing the core administration functions across the service, including education, progression and reception, Events and Christmas and provide effective and efficient customer service function for Crisis Skylight Newcastle (CSN) services and members. In addition, in a varied and challenging role you will have delegated responsibility of appropriate budgets and overseeing financial processes such as petty cash and processing of invoices in addition to partnership working with the other organisations and activities running within Newcastle Skylight and outreach services

About you
To be successful in this role you must have

• Experience of developing, implementing and monitoring office administration procedures to support a multi-disciplinary team
• Experience of managing a reception where, at times, people may present with challenging demands
• Ability to manage a busy and diverse workload whilst maintaining attention to detail and accuracy
• Experience of managing a budget and managing financial procedures
• Experience of managing, developing and supporting staff or volunteers
• Ability to use own initiative and proactively contribute to the effective running of the centre
• Excellent interpersonal skills with a high level of written and communication skills
• Excellent knowledge of Microsoft Office (Word/Outlook/Excel)
• Sound knowledge of health and safety issues and safeguarding procedures to ensure a safe environment is provided for members, staff, volunteers, supports and visitors

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sounds like the opportunity for you, please visit our website to apply online. The job description is available on our website by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team using the contact information on our website.

Closing date: 1st December 2019 (11.59pm)

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Registered Charity Numbers: E&W1082947, SC040094

A well known Youth Charity in North West London are looking to recruit an Office Manager on an interim basis. This role oversees the day to day running of the London Office and provides some support to the CEO in a PA capacity.

Client Details

A well known Youth Charity based in North West London.

Description

The Office Manager will be responsible for:

• Day-to-day management of the London office
• Organising for suppliers and contractors to attend when there are facilities issues
• Management of the meeting room bookings and organising international tele-conferences
• Managing the health and safety procedures and policies
• A degree of diary management and international travel booking for the CEO

Profile

The successful Office Manager will have:

• Demonstrable experience in an Office Management experience
• Experience of PA-type duties i.e diary management
• Experience in a charity/not-for-profit organisation would be beneficial

Job Offer

An hourly rate of £15-17ph - this role is likely to be for 4-8 weeks while they recruit on a permanent basis.

Office & Operations Manager - Temporary

Our client a leading woman and young girls' charity are seeking an experienced office manager to assist on a temporary basis for approx. 2 months, based in North London.

This role has two key functions: managing the office to ensure it runs smoothly (approx. 70%) and basic Executive Assistant support to the CEO and Chair of Trustees, focused on diary management and travel arrangements (approx.30%).

As the office manager, your primary responsibility will be to provide support to facilitate the smooth running of the office. This includes ensuring the site is safe & secure, that a suitable environment is maintained for staff and visitors. You must make sure that office equipment is maintained, relevant records are up to date and that all administration processes work effectively.

Additionally, this role will require you to provide basic high quality & confidential administrative support to the Chief Executive and Chair of Trustees.

Personal Specification:

• Strong experience as office, or operations manager
• Experience providing EA support at a senior level
• Proven experience and ability in supervision and administration, including managing contractors
• Experience of managing budgets

Role: Office & Operations Manager

Location: North London

Employment Type: Temporary - 2 months

Salary/rate: £16.84ph

Working hours: 35pw

Ref: 72592PMR

One Million Mentors is looking for an experienced, full-time Office Manager to be responsible for diary management, meeting organisation and general office management across several office and remote locations. 

About One Million Mentors:

One Million Mentors (1MM) is a project within UpRising Leadership, working in Greater Manchester, Cardiff Capital Region, West Midlands and expanding into London.

1MM’s mission is to transform the process of mentoring for all in the UK. We aim to train, recruit and connect a million mentors to a million young people in order to increase youth employability, support social action and help break down social barriers.

We recognise the value of high quality mentoring for young people and are determined to widen the scope of mentoring, increase the provision of mentoring to areas across the UK and strengthen the mentoring network by connecting existing organisations through our shared online platform.

The Role:

As Office Manager you will be responsible for Chief Exec’s Diary, organising team travel, supporting some functions of HR, Health and Safety including safeguarding, data protection, finance support, and where required insurances and banking. 

Applicants will need excellent communication skills as well as the ability to work in a fast moving environment with multiple deadlines. Please note this is a full time role offered on an initial 3-month contract and can be based in either our Manchester or our London office.

For full information about the role (including complete job description; frequency of work and rate of pay), please see our job pack attached.

Application is made by submitting a CV and personalised Cover Letter:

- CV should be tailored to demonstrate how you meet the competencies. Cover Letter should highlight how you demonstrate good secretarial skills, diary management and broader office management skills.

- Cover Letter should also detail why you are interested in the role, why you want to work for One Million Mentors, and how your values match those of our own. The Cover letter should be no more than 2 pages of A4.

Important application details:

Application deadline: 12 noon on Friday 6th December 2019. Please note, that we may be contacting suitable applicants before the deadline, so you are encouraged to apply early.

Interview dates: Tuesday 10th December 2019 in Manchester / Friday 13th December in London.

Main Purpose of Post

To Co-ordinate the Centre and Office administrative function to ensure the delivery of an efficient, friendly and smooth-running Centre, overseeing and developing office co-ordination and support services/systems. The post holder specifically is responsible for reception, information and administration systems, recruitment and supervision of the administration and reception volunteers, the administration of Human Resource, Quality Assurance, ICT and related office systems, as well as Centre facility and event management. The post holder will also be part of the ‘Senior Leadership Team’ led by the CEO and act as the Clerk to Board of Trustees.

This small charity based in Rugby is recruiting for a part-time Office Manager to join their team and undertake a very varied role with overall responsibility for ensuring that the charity runs smoothly. The charity provides pastoral care to the railway industry by supporting rail staff and their families, providing vital support to individuals through chaplaincy.

Based in the office, this is a permanent role working three days per week, and the post holder will be a key member of the team. Main duties within the role will include:

• Develop systems and processes for recording supporter data and maintain information on the database
• Ensure records and the generation of reports relating to work for individual Companies or Holding Groups are accurate
• Management of the charity website
• Process all income/expenditure utilising Sage Software, prepare monthly and annual reports for Executive Director and Board of Trustees
• Produce presentations, financial, and other reports as required to the board of trustees and Executive Director in user-friendly formats
• Any other tasks as directed by the Board of Trustees or Executive Director
• Act as GDPR Officer, 'Ensure all information is recorded in accordance with Data Protection Act and act as Data Protection Officer for RM' and ensure the charity remains GDPR compliant
• Maintain Supporter database
• Ensure communications are sent to supporters to agreed timelines
• Encourage and contribute to communications with Supporters including the regular issue of Newsletters, Press Releases, Annual Calendar and other literature
• Oversee and coordinate the activities of the Office Assistant
• Liaise with the Company Secretary in submitting annual returns to the Charity Commission
• Manage and review key contracts e.g. telephones to ensure the best value for the charity
• Keeping the filing system in order.
• Operating the charity's administration systems
• Use of a variety of office IT software such as spreadsheet, emails and databases
• Ensuring the office stationery supply is sufficient

The successful applicant will have the following skills and experience:

• Office management and administration skills
• Competence in Excel, sage or similar accounts package
• Excellent organisation and time management
• Excellent IT knowledge E.g. Word, Excel, Sage
• The ability to use your initiative and to work independently when required
• The capacity to adapt to ever-changing workloads and responsibilities
• The ability to independently identify problems with systems and processes and suggest pragmatic solutions
• High-quality project management skills
• Well-developed written and oral communication skills
• An attention to detail, both accurate and methodical
• Strong interpersonal skills - demonstrable track record of working effectively with colleagues

This charity has a distinctive Christian ethos, working within a secular rail environment, sharing the gospel sensitively and in an appropriate manner, by word and deed. The charity provides professional, independent, impartial, confidential pastoral care and support that supplements the chain of care provided by the rail industry. This post has an occupational requirement for the post holder to be a practising Christian.

If you'd like to be considered for this role please apply online.

Please note, due to the number of applications we receive we aren't always able to respond to unsuccessful candidates.

Office Manager and PA to CEO

We are looking for an exceptional PA and Officer Manager to ensure the smooth running of our client’s Head Office administrative processes.

Our client is a charity dedicated to making sure Deaf people get the same sort of access as hearing people to healthcare and health information. They provide services directly in British Sign Language (BSL) and work in partnership with the NHS and local authorities. 70% of their staff are Deaf, and almost all of the staff in services are fluent sign language users.

Position: Office Manager and PA to CEO

Salary: Circa £25,000 per annum

Location: Balham, London

Hours: Full time, 37 hours per week

Benefits: 25 days holiday, Sick pay, Pension, Eye Care vouchers

Closing date: Monday 2nd December

Interview date: 18th December 2019

About the role:

As Office Manager and PA you will ensure the smooth running of the Head Office administrative processes, including reception and associated customer service. You will also provide a strictly private and confidential personal assistant role to our client’s Chief Executive Officer.

Some of the key responsibilities include:

• Providing pro-active administrative support to the leadership team, including planning and organising meetings

• To provide a reception service which includes phone cover, greeting visitors, and keeping the phone list up to date
• Dealing with facility issues for the whole building. Including; security alarm, waste, building repairs, equipment services and ordering products/sundries for the whole building
• Providing a comprehensive secretarial and administration service to the Chief Executive
• Managing the diary of the CEO and all his associated diary events
• Preparing for Board meetings and capture and produce Minutes of all meetings, check for accuracy and circulate in line with agreed timescales
• Co-ordinate the Chief Executive’s travel arrangements
• Any other duties commensurate with the accountabilities of the post

About You

To be successful in the role of Office Manager and PA you will be an exceptional administrator with the ability to organise others. You will bring with you the following skills and experience:

• High level of proficiency in Microsoft Office Suite, particularly Excel, Outlook and Word
• Highly effective interpersonal skills with strong focus on providing excellent customer service to internal and external stakeholders
• Clear understanding of confidentiality
• Positive, flexible attitude; high degree of integrity and professionalism; ability to remain composed under pressure
• Excellent organisation skills; ability to effectively plan and manage work, respond to conflicting demands on an urgent and ad-hoc basis and prioritise workload appropriately

Although not essential, knowledge of British Sign Language would be an advantage. Our client welcomes application from disabled people including deaf people.

Other roles you may have experience of could include: Senior Administrator, Executive Assistant, Project Coordinator, PA, Personal Assistant, Front Office Coordinator, Reception Administrator, Head Receptionist, Office Manager etc.

About Us:

Combat Stress was established in 1919. We are the UK’s leading charity for veterans’ mental health. For almost a century, we’ve helped former servicemen and women deal with trauma-related mental health conditions like post-traumatic stress disorder (PTSD), anxiety and depression.

Today we provide UK-wide support to veterans from every service and every conflict, on the phone and online, in the community and at our treatment centres. We’re on a mission to raise awareness that invisible injuries can be just as hard to cope with as physical ones. So, when a veteran is having a tough time, we’re there to help tackle the past and to take on the future.

About the role:

We are looking for an experienced branding and marketing lead with expertise in creative and inhouse studio management for a 12-month maternity cover.

You will provide creative direction for the charity and will be responsible for building and maintaining a strong, consistent and engaging brand identity for Combat Stress to improve awareness of the charity.

Managing the inhouse design team and the charity’s brand agency you will be responsible for leading on brand projects such as charity films and the organisation’s biannual magazine. Alongside this you will also manage the day to day workflow of the inhouse studio ensuring all projects align with our brand idea ‘Liberating Lives’.

Working as part of a passionate and motivated Marketing and Communications team you will work closely with colleagues within your department as well as colleagues across the organisation.

The successful candidate will be a creative lead who is innovative with an eye for detail. They will be highly organised, a strong project manager who stays calm and positive under pressure.

This role is subject to a DBS check.

Do you have office and facilities management experience?

Our client is a charity that funds medical research.

The successful candidate will have substantial and proven experience in property management and health and safety management in the work place.

The ideal candidate will have demonstrable experience in managing facilities related issues on site including procurement, contract management and liaising with landlords.
You should be able to work independently and with minimum supervision.
To apply, please submit a Word Document version of your CV; cover letters are not required at this stage.

Job Title: Administrator & Office Manager

Reports to: Operations Manager

Location: Queen’s Park, London

Salary: £22,000 pro rata.

Hours: Part time – 24 hours per week spread over 3 days.

Benefits: 25 days pro rata annual leave entitlement, pension scheme contributions.

Are you:

A friendly, efficient multi-tasker with a proven track record of successfully completing tasks to a high standard? Enthusiastic about wanting to get things done? Keen to join one of London’s best respected youth charities?

We are:

A Youth Project in W10 that was established in 1979. Our mission is to support young people who might not otherwise get the opportunity to flourish. The service currently operates 5 days a week, with much scope to develop new programmes.We offer a range of activities from Judo, Homework Club, Lyric Writing and much more, tailored to the needs and ambitions of our young members. In addition, we run programmes during school holidays through the day and into the evenings. The Avenues Youth Project offers a vital resource for the local community, providing free opportunities in a safe, attractive environment for young people to develop educationally, socially and personally through an exciting and wide range of sport, creative arts and practical skills. 

This is an exciting opportunity for an experienced Administrator and Office Manager wanting to contribute to the effective running of a busy youth centre.

Purpose:

The newly-created Administrator and Office Manager role is a varied role and will involve supporting the Programme Manager, the Operations Manager and the Director in administrative tasks contributing to the day to day running of the office and overall organisation. This role has been created at an exciting time of growth for the organisation. The Administrator and Office Manager will play a crucial role assisting this growth and ensuring that we can continue to deliver outstanding services with streamlined processes.

It is a critical role in our transition from publicly funded organisation to stand-alone social enterprise. 

You will:

• Provide administrative support to The Avenues Youth Project as required including, screening emails, letter correspondence, taking phone calls and messages, and responding to enquiries where appropriate.
• Organise and attend meetings as required and take accurate and concise minutes of meetings.
• Develop and maintain effective information management systems (e.g. hard copy and electronic filing systems, databases, records of actions and decisions)
• Organising systems for the maintenance of company records.
• Maintain an efficient and tidy office reviewing and updating hard copy and electronic filing systems.
• Keep an accurate account of stationary, office and cleaning supplies and place orders to replenish stock when required.
• Schedule diaries including shared calendars, bookings, holiday cover and trades/building improvements.
• Assist in overseeing and organising any external bookings of the facilities.
• Dealing with correspondence from third parties in a timely manner.
• Input data regularly into our online data collection system.
• Ad-hoc secretarial duties where required
• The job is not limited to the above duties, and as this is a new role there is scope for the Operations Manager to identify additional reasonable responsibilities as the role requires. You will also, at times, support the Programme Manager with their duties

Qualifications

3 x A Levels – passed

English & Maths GSCE – Grade B or above

Person Specification

You have a proven track record of successfully completing tasks to a high standard; 

You are a self-motivated individual who is good at working others;

You are organised and work methodically but are comfortable working under pressure and unflappable in the face of unforeseen priorities;

You are happy to be flexible with your working styles and patterns to ensure results;

You are as happy to be delegated tasks as you are to make this job your own;

You are a multi-tasker and have experience in a busy office environment;

You have excellent IT skills including Microsoft Office packages;

You have excellent written and spoken communications skills with a strong attention to detail;

You are personable, patient and proactive;

You are interested in youth work, young people’s personal development and participation in society.

To apply for this role please send your CV and a detailed cover letter with your application.

Are you admin savvy with an interest in humanitarian issues?

Our client is an independent humanitarian organisation working with vulnerable people who have suffered in disaster and conflict. They are currently looking for an Office Administrator to act as a key point of contact within the organisation, who will also efficiently oversee the smooth running of the office - including office services, IT, health and safety, and ordering supplies, as well as providing PA support to the Directors. This is a temporary role with a view to become permanent, suited to someone who embodies humanitarian values - and who wants to gain experience working for a cause helping to improving the lives of others.

This is a diverse role encompassing a wide range of duties from maintaining the office facilities and providing IT support, to providing PA and admin support to the Directors, which includes diary management, HR tasks and coordinating team and Board meetings, which will also involve minute taking and preparing Board papers. This role would suit someone looking to develop their existing admin skills and gain experience in office management.

The ideal candidate must have experience juggling multiple workloads, along with excellent communication and customer service skills. You will also have proven experience of managing core office services such as health and safety, infrastructure, IT, as well as providing PA support to senior managers.

If you're a multi-tasker who thrives in a fast-paced environment, then please apply by uploading your CV in Word Doc.

The Women’s Equality Party is a collaborative force in British politics uniting people of all ages, backgrounds, ethnicities, abilities, genders and beliefs in the shared determination to see women enjoy the same rights and opportunities as men – so all can flourish. WE challenge other parties through our campaigns and policy proposals as well as at the ballot box.

The Finance and Operations Manager will report to the Chief Operating Officer and will work to ensure the effective management of the Party’s finances and will have lead responsibility for the Party’s compliance with electoral law and other regulations. This will involve working with the Party Treasurer, central office staff, other Party officers and suppliers to ensure their actions in relation to the Party are compliant with the law. The Finance and Operations Manager will also oversee central office management, including facilities, systems and processes and will line manage the Administration Officer. Transaction processing is an essential part of this but the position has enormous potential for variety, challenge and career development for the right person.

WE are looking for an enthusiastic, reliable and hardworking individual with both a financial and administrative background. The successful candidate will have a passion for financial management and administration combined with an affinity for rules and regulations, and either experience of managing finances or compliance within a political party or a proven ability to quickly acquire the required knowledge. Our preferred candidate will have experience in using and maintaining Xero or an equivalent accounting software, strong attention to detail, ability to work under pressure and an investigative nature.  In addition, they will be adaptable, able to work within the unpredictable environment of UK politics, committed to equality and excited by the prospect of changing British politics.

The Women's Equality Party is dedicated to achieving equality for all and our feminism is intersectional. We are committed to recruiting, retaining and developing a workforce that represents the diverse communities that we serve, although unfortunately our current offices are not wheelchair accessible.

Job Description

Finance

• Maintain the Party’s finances and accounts on Xero, including:
  • Purchase ledger
  • Income processing
  • Reconciliations
  • Month End
  • Cash/Bank reconciliation and reports

• Produce financial reports as requested, for the COO and Executive Committee with supporting information and forecasts as required
• Liaise with external accounting services and support the production of quarterly management accounts for Executive Board 
• Support Treasurer to file accurate and compliant VAT returns, quarterly donation reports, weekly pre-poll reports and campaign spending returns on time
• Maintain effective financial procedures and support the production of annual audited accounts and returns
• Support Department Heads to set and manage their budgets
• Manage payment systems, including GoCardless, Stripe and Paypal
• Work closely with the membership team to ensure proper reconciliation of finance and membership records and compliance with GDPR
• Support the development of annual budget based on strategic priorities, trends and projections and assist the COO in developing a business plan to maintain the financial health and sustainability of the organisation
• Support Branch Treasurers to manage branch finances and submit quarterly returns to Central Office
• Assist with online fundraising tools

Compliance

• Monitor and maintain systems for ensuring compliance with laws, regulations and internal policies and report back to business functions on current risk and compliance performance
• Train and support local Treasurers and branches in compliance to support financial independence, elections and fundraising
• Prepare internal information in response to regulatory requests
• Oversee organisational compliance with GDPR for finance and operations data and oversee the collection of data and data protection controls across all areas and systems
• Oversee and coordinate Risk Register reporting and review to the Executive Committee

Office Management

• Manage effective relationships with suppliers and contractors to ensure effective service delivery and risk management
• Manage staff and volunteers including effective performance management of the Administration Officer through regular supervision and annual appraisals
• Manage the development and implementation of new administrative systems, such as record management, to ensure the efficient running of the office
• Conduct reviews and evaluations of contracts and suppliers and identify cost-saving opportunities
• Ensure the condition of the office is maintained and necessary repairs are arranged, as well as managing the office layout and office supplies, insurance policies and health and safety policies and practices
• Managing the relationship with our outsourced IT provider to ensure requirements are met and that the servicing and maintenance of our IT is up to date
• Support the recruitment and induction processes, including setting up new starters and facilitating leavers.
• Ensure maintenance of contracts and assets register

To apply for this role, please submit to us:

• an up-to-date CV,
• a statement of interest addressing the requirements of the person specification, and saying why you want to work for the Womens Equality Party.
• an equal opportunities monitoring form (optional)

Please note that applications will not be considered without a statement of interest specifically tailored to this post and the Party.

Please submit your application no later than 9am on 2nd December 2019.  Interviews will be held on 6th or 10th December 2019

Further details about the post and the Party are on our website.

If you have experience of office administration and are an excellent communicator, with good organisational skills and attention to detail, we would love to hear from you. 

Homeless Link is the national membership charity for frontline homelessness agencies and the wider housing with health, care and support sector. We work to improve services through evidence and learning, and to promote policy change that will ensure everyone has a place to call home and the support they need to keep it’

Our member agencies range from hostels, day centres, street-based outreach work and resettlement suppport to wider supported housing, health and social care provders.  Our focus is to change the way that we, as a society, think and act towards single people who become homeless and other vulnerable groups.  We do this by influencing policy and strategy at a national and local level.  We also work, in partnership with our members, to ensure services for the most vulnerable in society are the best they can be and to seek out alternative solutions.  We give information, advice and a fresh perspective; connecting organisations and people.  In addition, we provide a range of support to our members via events, training, consultancy and other services, including In-Form, our client monitoring system.

The Office Administrator will play a key role ensuring the smooth running of our Head Office in Aldgate, providing a professional administrative service to all staff as well as assisting the Finance Team with invoice management and credit control.  The successful candidate, in addition to sharing our commitment to ending homelessness, will be an experienced office administrator, with excellent communication and organisational skills and good attention to detail.

The post is advertised on a full-time basis for 35 hours a week, Monday to Friday.  However we will consider applications from candidates wishing to work shorter hours each day.  Our package of benefits including a generous 30 days Annual Leave, Contributory pension scheme and flexible working opportunites.

We are actively seeking to increase diversity within our organisation and would greatly welcome interest from people with direct experience of homelessness, from a black or minority ethnic background and/or with a disability.

For full details follow the link to our website..

A position has become available within a newly structured RFEA Support Centre (RSC) situated in Birmingham for a Centre Manager to further develop and manage the RFEA's client contact centre operations across three distinct delivery pathways (Career Transition Partnership, Veteran's Employment and Project Nova). As the Centre Manager you will have strategic leadership and management of the RSC as well as providing high level direction, planning and integration and coordination of all RSC operational activities to specific delivery standards and a clear set of output targets and performance indicators. You will be the Subject Matter Expert (SME) on all RSC operation issues and manage and integrate three multi-disciplined teams each with its own Team Leader to provide the very best delivery to all CTP clients and RFEA beneficiaries.

The ideal candidate will have proven leadership, management and motivational skills with a commitment to provide quality delivery and best practice across the Centre. A highly collaborative, articulate and pragmatic individual demonstrating excellent influencing and interpersonal skills is fundamental. The ability to embrace continuous improvement and drive forward change is essential.

Principal Responsibilities

• Overall effective management of the delivery of RSC outputs and integration of the three key pathway outputs, including the performance management of the Centre Team Leaders.
• Be the single point of contact for the RSC for cross team matters such as coordinating visits, ISO 9001 Audits and Inspections, standards, safety, Fire Evacuation and office safeguarding.
• Play a proactive role in the RFEA Development Strategy by innovatively generating new ideas and initiatives to improve the business while accurately forecasting resources required to meet the targets.
• Lead on Change Management and Continuous Improvement as well as actively implement new initiatives to improve performance, efficiency and time management.
• Provide strategic leadership and direction for the RSC and high-level advice on all associated issues for RFEA senior management.

Essential Competencies

• Proven leadership, management and motivational skills.
• Motivated self-starter with commitment to quality delivery.
• Ability to manage effectively a high performing, integrated multi-disciplinary team dedicated to achieving strategic outcomes.
• A highly collaborative individual who can demonstrate excellent influencing and interpersonal skills with the ability to quickly establish credibility, influence and build relationships with key stakeholders at all levels.
• Passionate and driven to lead and uphold the RFEA Values in the workplace
• Ability to exercise appropriate judgement, identify, manage and clearly mitigate risk.
• An accurate and methodical approach with strong attention to detail.
• High quality verbal and written communications skills with a personable manner and strong presentational skills.
• Excellent problem resolution skills; ability to use own initiative to proactively and creativity to tackle new and recurring issues where no guidance or protocol exist.
• Evidence of continuous improvement management ability through track record of providing innovative and creative solutions.
• Excellent IT skills - experience of business administration, in particular the use of databases and CRM systems to accurately record data.

RFEA Values

• Expert – We are always professional and knowledgeable, delivering the highest quality support.
• Supportive – We are respectful, helpful and empathetic to the needs of others.
• Passionate – We have a genuine belief in our cause and a powerful desire to support our clients.
• Open and honest – We trust each other, are open and candid, and take ownership of our actions.
• Resilient – We are flexible and adaptable to change, encouraging innovation and creativity.
• Collaborative – We thrive on new challenges and building relationships and partnerships.

Ideally you should be NVQ Level 5 qualified in Information Advice and Guidance, however, appropriate training will be given.

The position is Full Time and you will be required to work 37 hours per week. A competitive salary and employment benefit package of £32,000 to £36,000 depending on qualifications and experience. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. Closing date is 6th December 2019.

Successful candidates will be required to undertake Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years.