Could you be Settle’s Operations Manager? This is a new role for a small but impactful charity and will be key to our future success and ability to deliver high quality, essential services to our community.

About Us

Settle is an award-winning charity that supports vulnerable young people moving into their first home. Our mission is to break the cycle of youth homelessness by equipping young people with the life skills and confidence they need to thrive.

About the role

Due to recent expansion, we are now looking for the right person to help lead the next phase of our development as Operations Manager. This is a new role and will be key to our future success and ability to deliver high quality, essential services to our community. You will be responsible for the smooth day to day running of the charity, overseeing the operational and financial management aspects of Settle. You will work with the team to help build on the success of Settle’s first 5 years and report directly to our CEO.

You will have understanding, and experience, of the business and operational skills needed to meet the needs of a growing, fast paced charity. You will bring the ability to evaluate, adapt and create the effective and economical processes needed for Settle’s operations and culture to thrive, problem solving challenges where needed.

You will be a great organiser who does not shy away from a challenge. Flexible, enthusiastic and highly motivated, you will have great communication skills with the ability to build relationships with a range of diverse stakeholders. You will bring your professional excellence to all aspects of the role.

Key info

• Salary: £30-35k per annum depending on experience
• Hours: Part-time, 3 days per week
• Contract Length: 12 Month Fixed Term Contract with a view to extend
• Location: Currently remote working with future work at our office in London Fields, Hackney
• Start Date: March 2021

Please read the full job description before applying (attached below).

York Museums Trust (YMT) is an independent charity created to manage and look after the City of York Council’s collections and assets including York Art Gallery, York Castle Museum, Yorkshire Museum, York Museum Gardens, and York St Mary’s

Grants and Sponsorship Fundraising Manager

Salary: £30,956 - £37,530 (YMT Scale Points 32-39)

Contract:   Permanent, Full Time – 37 hours per week

These are exciting times to join the Trust. Following our multi award winning redevelopment of York Art Gallery and as we plan a major capital project at York Castle Museum to transform its visitor experience, we are developing a new fundraising team.

We have a new opportunity for a Grants and Sponsorship Fundraising Manager to join the team, working across all sites to develop and drive York Museums Trust Grants and Sponsorship Strategy in line with our ambitions and priorities.

Founded in 2002, the Trust has a strong record of fundraising and this post is designed to build on these foundations. We are seeking an experienced and successful Grants and Sponsorship fundraiser who will develop, manage and co-ordinate a portfolio of statutory, trusts and foundations and corporate supporters, cultivating strong and long-lasting partnerships.  Managing the Trust’s CRM system, you will ensure successful relationship management and enjoy inspiring and developing relationships with our staff, managers, trustees and our donors and supporters.

You will have excellent communication and interpersonal skills with an experience of developing, writing and submitting large grant applications for major projects. You will also be able to demonstrate a proven track record of securing grants and achieving financial targets alongside proactively searching out new funding streams through research and networking.

This role will work from home temporarily in line with other YMT staff.  In the long term this role will be based in York, but with the option to work flexibly.  Attendance at fundraising events and stakeholder meetings in York will be part of the role.

How to apply

Access the job description at  About Us, Jobs Vacancies page on our website.

Send:

• your CV,
• a covering letter explaining how you meet the criteria in the Knowledge, Experience, Skills and Behaviours section of the JD, and
• the Equal Opportunities form

to the email address on our website. Applications should be submitted in a Word compatible format.

CVs can only be accepted from candidates who have permission to work in the UK.  If, after applying, you have not heard from us by two weeks after the closing date, please assume you have not been successful on this occasion.

As an organisation York Museums Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Dates to bear in mind…

Closing date for applications is Monday 1 February 2021 at 9am

Interviews will take place online on Monday 22 February 2021

York Museums Trust (YMT) is an independent charity created to manage and look after the City of York Council’s collections and assets including York Art Gallery, York Castle Museum, Yorkshire Museum, York Museum Gardens, and York St Mary’s

Individual Giving and Major Gifts Fundraising Manager

Salary: £30,956 - £37,530 (YMT Scale Points 32-39)

Contract:   Permanent, Full Time – 37 hours per week

These are exciting times to join the Trust. Following our multi award winning redevelopment of York Art Gallery and as we plan a major capital project at York Castle Museum to transform its visitor experience, we are developing a new fundraising team.

We have a new opportunity for an Individual Giving and Major Gifts Fundraising Manager to join the team, working across all sites to develop and drive York Museums Trust Individual Giving Strategy in line with our ambitions and priorities.

Founded in 2002, the Trust has a strong record of fundraising and this post is designed to build on these foundations. We are seeking an experienced Individual Giving Specialist who will establish and steward relationships with current supporters and prospective high value givers, securing growing and sustainable income for the Trust and a successful pipeline that converts mid to high level givers to Major Donors. Working in collaboration with the Grants and Sponsorship Fundraising Manager, you will ensure successful relationship management and enjoy inspiring and developing relationships with our staff, managers, trustees and our donors and supporters.

You will have excellent communication and interpersonal skills with an experience of managing and growing supporter networks, cultivating exciting opportunities and prospecting for new high impact connections. You will also be able to demonstrate a proven track record of securing major gifts and achieving financial targets.

This role will work from home temporarily in line with other YMT staff.  In the long term this role will be based in York, but with the option to work flexibly.  Attendance at fundraising events and stakeholder meetings in York will be part of the role.

How to apply

Access the job description on the About Us, Jobs Vacancies page on our website.

Send:

• your CV,
• a covering letter explaining how you meet the criteria in the Knowledge, Experience, Skills and Behaviours section of the JD, and
• the Equal Opportunities form

to the email address on our website.  Applications forms should be submitted in a Word compatible format.

CVs can only be accepted from candidates who have permission to work in the UK.  If, after applying, you have not heard from us by two weeks after the closing date, please assume you have not been successful on this occasion.

As an organisation York Museums Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Dates to bear in mind…

Closing date for applications is Monday 1 February 2021 at 9am

Interviews will take place online on Tuesday 23 February 2021

MIF invites great artists from across the globe to create extraordinary new work for the Festival, which is staged every two years at venues and found spaces across Manchester. Our future home is The Factory, a world-class cultural space being built in the heart of the city, where we’ll present a year-round programme and artists will be able to develop work of huge ambition and scale that they might not be able to anywhere else.

To support and administrate the Company’s Governance schedule which helps deliver the strategic objectives of the organisation.

To manage and provide a comprehensive operational support service to the Executive Team.

Closing date 04 February 2021

Disability Rights UK (DR UK) is a charity with our office based in the Olympic Park in East London. We occupy a unique position as the only national organisation led by disabled people. 90% of our trustees have lived experience of disability, as do the majority of our staff and volunteers. We describe ourselves as ‘disabled people leading change’.

Our charitable objectives include breaking the link between poverty and disability and challenging negative perceptions in society. We work to reduce the additional barriers that disabled people face. Evidence of injustice and inequality that we gather is taken forward into our policy and campaigning work.

We offer advice and information services to disabled people and member organisations. Our website reaches one million people each year with factsheets on subjects such as welfare benefits, housing, education, transport and accessing legal advice.

DR UK runs a range of innovative projects, working with partners including other Disabled People’s Organisations (DPOs), to demonstrate new approaches to disabled people’s participation. For example, we have a successful model of working with disabled people, local DPOs, social workers and Sport England to change attitudes, perceptions and practices around physical activity and wellbeing.

To underpin this vital and far-reaching work we have a plan to increase our annual income from individual giving, legacies, grant funding and corporate activity.

The role

This is an exciting time to join us. This newly created post is designed to build our digital fundraising, grow the number of individuals actively supporting DR UK and increase income from trusts and foundations. You will be asked to come up with as many effective, innovative and engaging fundraising approaches as possible to help achieve these aims.

 DR UK has continued working at full capacity during the pandemic:

• supporting disabled people contacting our helplines
• producing special Covid-19 supplements for the advice sector
• creating high level channels for feeding the experiences of disabled people into emerging national policy and practice

Motivation and communication across staff teams has never been better – being already used to remote working and having a strong unity of purpose at this time.

As our Fundraising Manager, you will have a unique opportunity to influence the design of new systems and ways of working. This will include helping shape the development of our digital strategy and the fundraising aspects of our new website, to be launched in the second half of 2021.

To fulfil this wide-ranging role, we are seeking a highly creative, determined and enthusiastic fundraising all-rounder, with the ability to lead on income generating activities, while working collaboratively with colleagues across the organisation.

You will report to and work with our Head of Business Development to make sure fundraising activities meet annual targets, raise DR UK’s profile and enhance our reputation in line with our values.

In return we offer a highly competitive salary, employer pension, flexi-working and an informal, inclusive and modern workplace within the Here East innovation zone on the edge of the London Olympic Park. There will be opportunities for training and personal development.

To apply, please send your current CV together with a cover letter, outlining why you want this job and addressing each point in the person specification. Should you wish to apply using another format, please contact us. Otherwise, applications without a suitable cover letter will not be considered.

Use your experience and skills to make a difference for people with dyslexia and dyscalculia by joining our growing team.

We are looking for a Volunteering Manager to help increase our impact for people of all ages with dyslexia and dyscalculia.

This is an exciting opportunity to join the British Dyslexia Association, the charity that is the voice of dyslexic people. The successful candidate will lead the development of our volunteering programme and embed a high-quality volunteering experience across our charity.
The Volunteering Manager will be responsible for developing the British Dyslexia Association volunteering programme and supporting our volunteers across different areas of our work, including our much-valued helpline volunteers, our committees for cultural perspectives, music and creatives, as well as the local association representatives who form the Local Association Board. We are also keen to grow our volunteer activity with new and innovative projects to help us support more people with dyslexia and dyscalculia, and to change perceptions across society.

We are contacted every day by people keen to be involved with us, offering their expertise or personal experiences and this new role will ensure we make the most of their generosity, as well as supporting our colleagues and teams to offer an excellent volunteering experience with the British Dyslexia Association.

About you

We are seeking an exceptional people-focussed candidate with a strong track record of success in roles working with volunteers. You will be an enthusiastic, motivated individual and an excellent relationship builder.
You do not necessarily need previous knowledge or experience of dyslexia or dyscalculia and their impact, but you will be a fast learner and quickly become passionate about our goals. As the charity moves into a new era, you will be at the heart of positive change.

To apply

Please view the Job Description for full details of this position. We invite applications with an up-to-date CV and cover letter explaining how your skills and experience match our requirements, and why you would like the role. 

CLOSING DATE: 12 Noon, Monday 8th February 2021

Interviews will be conducted remotely, week commencing 15th February 2021.

Please note: as we expect post Covid to have regular visits to our Bracknell office in Berkshire, applicants should live a reasonable distance, around 1-2 hours max travelling time.

Exciting Job opportunity for an ambitious self-starter: we are looking for a Fundraising and Partnerships Manager.

The National House Project takes a ground-breaking approach through its commitment to enabling young people leaving care to achieve successful independence. The Project was co-designed with young people and works on cooperative principles through which adults and young people leaving care work together to refurbish properties that become their homes. We would like the successful candidate to be passionate about our work, with an ability to engage the young people our work reaches.

The first Local House Project was set-up in 2015 in Stoke-on-Trent with funding from the Dept for Education (DfE). We are a rapidly growing organisation with plans to develop nationally. We have developed an ambitious strategy to grow our fundraising; independently from the DfE, over the next five years. This role will involve the establishment and development of a new fundraising team (1 WTE initially). As our first fundraiser, the successful candidate will need to support the wider team to understand how their day-to-day roles will help with the growth of fundraising income. Working closely with our CEO, you will play a crucial role in our team, implementing the National House Project’s fundraising strategy and overseeing all our fundraising activity.

We are looking for a dynamic and creative individual who can bring their experience, skills and enthusiasm to develop exciting new opportunities. You will be a self-starter and strong communicator, with the ability to build effective and long-term relationships both internally and externally. You will have proven experience of inspiring and motivating donors and fundraising partners, enabling them to maximise all fundraising activities and deliver great results.

The post covers a wide remit of fundraising activities including Major Giving, Corporate Supporters and grant giving Trust and Foundations. We are particularly interested in hearing from individuals with experience in securing donations from major donor and/or corporate sources.  An understanding and appreciation of the importance of donor cultivation and stewardship is key.

The fundraising team will be supported by our administrative staff, and external fundraising and marketing & communications consultants initially, whilst we seek to embed our newly developed fundraising strategy. As the team grows, this new role offers exciting progression routes involving both line management and hands-on delivery across Major Giving, Corporate supporters and grant giving Trusts & Foundations.

You will be based at the NHP office in Crewe a minimum of 2 days per week. While your remaining time will be flexible, you will be expected to travel to Local House Projects and attend meetings with donors and partners across the country on a regular basis.

Application is by CV and covering letter. There is no application form. In your letter, please tell us how you meet the person specification which can be found in the attached application pack.

Interviews will take place via zoom on Friday 12th February 2021. Please make sure you are available on this date.

Previous applicants need not apply.

Project Manager – Volunteer Engagement

Location: Rugby, UK, CV21 3HQ and Homeworking (due to COVID)

Salary: £30,000 - £34,000 (depending on experience)

(2 year fixed term contact)

IChemE (Institution of Chemical Engineers) is the leading professional qualifying body for chemical, biochemical and process engineers.

Founded in 1922, IChemE advances chemical engineering's contribution worldwide for the benefit of society. We support the development of chemical engineering professionals and provide connections to a powerful network of over 33,000 members in more than 100 countries.

We are a multi-national institution with primary offices in the UK and Australia. Our members are found in a range of industry sectors, and at different stages of their careers, from students and graduates in training through to senior Fellows at the highest levels of leadership in business and academia.

We support our members in applying their expertise and experience to make an influential contribution to solving major global challenges, and are the only organisation permitted to award Chartered Chemical Engineer status and Professional Process Safety Engineer registration. We are working towards ISO 9001 accreditation with the goal of achieving complete certification in 2022.

We are looking for a Project Manager who will focus primarily on developing and implementing the volunteer engagement strategy, scoping out the requirements of the volunteer engagement project through engagement with key stakeholders across the organisation and creating an appropriate project plan.

You will be educated to degree level or relevant professional qualification with a project management qualification ideally Prince2.

Core responsibilities of the role include:

• Development of robust project plans
• Production and maintenance of required project documentation
• Co-ordination and completion of projects on time, within budget and within scope
• Preparation of overall business case including project spend and the benefits realisation plan
• Working with the Communications Team to successfully manage stakeholder and wider project communications and defining the value proposition around volunteering
• Project reporting and governance
• Working within organisational project management methodology

Due to IChemE’s international nature, this position requires a willingness to work flexibly and to engage in business discussions outside of normal working hours. This role will be based at our Rugby office however during the COVID 19 pandemic our employees have all transitioned to remote working. Therefore, initially the role will be a home working role with occasional requirements to attend the Rugby office. This will be reviewed again in-line with Government and local advice.

Only applicants eligible to work in the UK will be considered.

This is a full-time role based on 37.5 hours per week working Monday through to Friday.

Starting salary will be in the region of £30,000 - £34,000 per annum (depending on experience) plus benefits which includes an excellent pension scheme.

To apply; please provide a CV and a cover letter highlighting your experience against the areas listed above and why you think you are the ideal candidate for the role. To request a copy of the full job description or to formally apply for the position, please email our HR team.

(Please note that applications sent without a cover letter will not be reviewed)

The closing date for all applications is close of business Friday 22 January 2021 however interviews will be held on an ad-hoc basis as and when suitable applicants apply and IChemE reserves the right to make an offer of employment before the closing date should we wish. An immediate start date can be available for the right candidate.

For more details about this and other vacancies at IChemE please visit our website.

Seafarers UK provides vital support to seafarers in need and their families by giving grants to organisations and projects that can make a real impact to their lives. We facilitate change and improvement to those who have a passion and genuine connection to our cause.

We have a long, proud of history of doing this, and in 2017, we celebrated our Centenary; and whilst we have a strong heritage, we now need to focus on the future.  As we move to new ways of working a key part of this role will be reviewing and implementing innovative new systems to streamline processes.

This is an exciting and diverse role, we are looking for an all rounder with energy and initiative to effectively manage the office operations. You will be encouraged to identify and work on new operational projects that will enhance the organisation.

Primary purpose: 

To support the Head of Internal Operations in order to ensure the effective and efficient operation of the office of Seafarers UK,. In particular, by being the central point of contact for H&S and facilities management, additionally to provide internal operational support as required.

Main responsibilities:

Principle Office Tasks: Management and General Operations Support

1. Working with the Head of Internal Operations to ensure that all teams have the operational support they need to do their jobs effectively
2. Support the Head of Internal Operations with contract management, supplier reviews and insurance renewals
3. Manage the day-to-day running of the office provide a welcoming environment for external visitors, including managing incoming enquiries from the public, arranging meeting requirements for board meetings.,
4. Act as the Seafarers UK Archivist, establish a system for the maintenance of a regular archive of all relevant future documentation for retention, protection, retrieval, transfer, and disposal of records.
5. Prepare and update welcome packs for new members of staff and carry out induction briefings on Health and Safety and Office procedures.
6. Assist the Head of Internal Operations in the maintenance and update of Seafarers UK’s Staff Handbook and HR procedures and policies.
7. Implement procedural and policy changes to improve operational efficiency
8. Ensure the security of the office, and strategically plan the maintenance and facilitate repairs to the building in order to minimise BAU disruption
9. Work with the HOIO on Budget Management - Assessing and forecasting financial expenditure.
10. Communicate with managing agents in respect rented property, ensuring compliance with Health and Safety legislation and that all necessary maintenance and repairs are carried out in a timely, efficient and cost effective manner.

Principle Tasks: Health and Safety

1. Overall responsibility and compliance of the Charity’s H&S, promoting a positive health and safety culture.
2. Be a First Aid Officer and Fire Officer
3. Keep up to date with changes in current legislation and implement such changes where relevant. With the guidance from H&S support company, Bring to the attention of the Leadership Team any relevant new legislation.
4. Establish procedures associated with health and safety training needs for staff
5. Conduct risk assessments as required and review at regular intervals
6. Carrying out regular site inspections to ensure compliance across the charity is being adhered to. And prepare for annual external inspection.
7. Identify opportunities for continuous safety improvement within the Charity and assist the Senior Leadership Team in their implementation

Principal Tasks: IT

1. Be a point of contact for IT support company
2. Have IT awareness to undertake basic tasks such as swapping hardware and reporting faults.
3. Maintain inventory of installed software, hardware, manage software licensing and follow proper procedures for the disposal of electronic assets.
4. With the assistance of HOIO implement working practices and security protocol with the IT provider.
5. Working with the HOIO and service providers ensure Cyber Security is constantly maintained and staff are up to date and trained.
6. Participate in hardware and software evaluations/reviews and recommend purchases
7. Ensure backup system and disaster recovery procedures are followed and maintained.

Skills and experience 

Essential to the role is:

• Experience in contract management
• Ability to build and maintain strong working relationships with 3rd parties and staff..
• Understanding of up to date Health and Safety legislation and polices
• Previous Administrative support experience
• Excellent communication skills, both verbal and written
• Good computer literacy,
• Strong organisational skills and attention to detail
• Personal initiative and self-motivation
• Supportive of colleagues and work able to work collaboratively
• Have integrity in all your undertakings

Desirable

• First Aid qualification
• IOSH Managing Health & Safety qualification

• Fire Safety Training 
• Understanding of the Charity sector
• Understanding of GDPR regulations

Application

• The closing date for applications for this post is Sunday 17 January and interviews will be held via video conference.
• Please send your CV and a covering letter (A4, 1 side) outlining why you feel you fulfil the requirements of the job. 
• Those called for interview will be expected to provide their current valid passport with them in order that the right of an individual to reside and work in the UK can be verified prior to any offer of employment being made..

An international charity based in London are looking for an Office Administrator. This is a 12-month fixed term role to support the organisation by maintaining effective and robust administration across departments under the guidance of the Executive Assistant and Office Manager.

This role will suit a candidate who has previous administrative experience either in office management or HR administration. The ideal candidate will have strong written and verbal communication, an excellent eye for detail and strong organisational skills. They will have a positive and flexible approach to their work, demonstrating ability to problem solve.

Key responsibilities

* As and when is needed, to work with the Secretary General's EA and Fundraising team to schedule and support committee, advisory or team meetings
* As and when is needed, to coordinate senior management's diaries
* To manage general mailboxes for the organisation and specific teams
* To be an alternative point of contact for tenants, suppliers and/or trades people
* Ordering of office supplies
* Identifying and following up with general health and safety issues
* Any other duties requested by the Executive Assistant and Office Manager
* Recruitment and onboarding of new staff.

Person specification

* Previous experience of delivering a high standard of administrative support in a busy office environment
* Demonstrable experience of communicating to a broad range of stakeholders using various media (e.g. email, publications, letters)
* Experience of Salesforce or similar data management tool

Closing Date: 9 AM, Thursday 21 st January 2021

The office administrator will ensure effective and efficient administration to support the work of Lifecentre. In addition, providing some administration support to the Operations Manager and Clinical Lead. 

We are looking for a self-motivated and organised administrator who will ensure the smooth running of the office.  The role requires someone with excellent IT skills, strong written communication and excellent organisational skills. The successful applicant will have the ability to multi-task, prioritising their work, and maintain efficient administration systems and work as part of a team.

The Green Party is looking for an experienced, organised and innovative HR Manager to support a growing Party. This role is visible and respected within the Party and calls for an inspired individual to deliver an ethical HR service to the staff team whilst also managing a programme of improvements and changes, modernising our ways of working. 

Over the last year, the HR function has led an HR policy review, the implementation of a specialised Application Tracking System and staff team activities to build togetherness and morale during the pandemic. As our HR Manager, you will help to develop the tools and approaches needed to foster and continuously improve a culture of innovation and respect while managing the day to day HR needs of the Party.

This role will be varied, rewarding and challenging with high levels of autonomy and responsibility in an exciting and agile environment. Please apply to join us if this opportunity is a match for you.

Gypsies and Travellers Wales is looking for a Fundraising and Team Manager (Maternity Cover). This role offers an excellent opportunity for an ambitious individual to lead, manage and support our senior team and develop our fundraising income.

You will be responsible for the smooth day to day running of the charity overseeing the fundraising, financial and day-to-day management aspects of GT Wales. You will work with the Trustees to help build on the success of GT Wales.

You will have previous experience of working in the third/voluntary sector, working with disadvantaged groups or in advice and advocacy sector. You will be a skilled bid writer, writing compelling high quality and detailed bids to trusts and foundations in order to reach ambitious voluntary income targets. You will have experience of managing and developing a team, with a collaborative and charismatic management style and experience of engaging and developing relationships with a range of stakeholders internally and externally.

You will be a great organiser who does not shy away from a challenge. Flexible, enthusiastic and highly motivated, you will have great communication skills with the ability to build relationships with a range of diverse stakeholders.

Job Requirements

.  You will:

• Lead on managing GT Wales’s team and coordinating an environment that is enjoyable for staff to work, equipped with the necessary resources for effective working, and that support wellbeing.
• Lead the day to day financial management, ensure financial systems are up to date, fit for purpose and meet deadlines for reporting requirements
• Identify and seek new funding streams from grant making bodies, trusts, foundations, individuals, and partners to support the work of GT Wales in implementation of GT Wales 3 year strategy.
• Work collaboratively with staff across the organisation cultivating a strong working knowledge of operational priorities to produce a compelling fundraising case for support.
• Represent GT Wales externally at network events or similar
• Ensure that grants and donations are appropriately tracked, applied and reported.

We are looking for an honest and non-judgmental individual, the right candidate will be committed to helping others, and be able to respond flexibly and compassionately to clients’ needs. Due to the small size of the team, the successful applicant will need to be a flexible team player and happy to undertake tasks across the charity that fall outside of the role’s main remit, as and when required. 

To apply :In the first instance, please submit your CV which must be accompanied by a Supporting Statement (no more than 2 sides of A4) detailing how your knowledge and experience meets the requirements of the job description. Relevant candidates may be asked to complete an application form and equal opps format a later stage  .

Closing date 20th January 2021 

Interviews week commencing 25th January 2021.

The successful candidate will need to be in post by 1st March 2021. In light of current conditions, all applicants are advised that interviews may/are likely to take place via telephone, Teams or Zoom.

Cancer Support UK provides practical and emotional support to people living with cancer, both during and after the treatment period. We support people with all kinds of cancer across the UK.

We are seeking a full time Administration and Supporter Care Manager to join our small but dynamic team. This is a full time, permanent role based at our Head Office in Aldwych, London.

The Role

The Administration and Supporter Care Manager plays a crucial role in supporting the CEO and team across all aspects of the charity. The post holder will be responsible for all administrative systems and back office functions, financial processing, office management and will be the primary contact for our supporters and donors. The ideal candidate will be have excellent organisational and communication skills, good financial knowledge and a genuine passion for helping adults and children with cancer.

Responsibilities

• Ensure the charities compliance with all relevant Charity Commission, Companies House and HMRC requirements

• Deal with the Charity’s bank in respect of all payments and receipts

• Work the Accountants to ensure timely submission of all relevant financial records

• Ensure the overall running of the charities internal administration and its cost effectiveness

• To manage, in conjunction of the CEO, staff contracts and HR matters – managing personnel procedures in relation to recruitment, training, appraisals and ensure these are properly documented

• Manage all incoming enquiries from supporters and donors, including timely thanking

• Manage the orders, fulfilment, and dispatch of Cancer Kits including managing all supplier relationships

• Answering telephone calls, letters and emails, and responding to all general

enquiries from supporters, ensuring a high level of customer care

• Processing and recording phone donations

• Manage the 'thank you' process for all donations including manual and automated thank you letters

• Monitor communication timeframes against targets providing data as required

• Input donor records onto Donorfy ensuring accuracy of records

Person Specification

• At least 3 years experience working as an EA/PA or Administration Manager

• Advanced in all Microsoft Office packages

• Working knowledge of Donorfy CRM will be a distinct advantage

• Good communication skills via email, telephone and face to face with people on all

levels

• Ability to multi task and manage time and workload in this busy, varied role

• Strong attention to detail

• A team player that is willing to jump in and help others

• A good work ethic along with a positive `can do` attitude

• Experienced in working within a busy, team-orientated environment

• A strong commitment to the aims and values of Cancer Support UK

To apply for this role please send a CV and covering letter outlining how you meet the requirments of the role. Applications without a covering latter will not be considered.