Office Manager Jobs in Bloomsbury, Greater London

Battersea’s Finance and Corporate Services incorporates a range of functions that support the rest of the organisation, working strategically and collaboratively to ensure that Battersea can be here for every dog and cat. 

We are looking for someone to join our team as a Risk Manager, to manage and improve Battersea’s existing enterprise risk management approach at a strategic and operational level. 

To be successful in this role, you will have strong experience of being a risk leader, a comprehensive understanding of enterprise risk management, and practical application of risk management across a similarly sized organisation, with significant analytical skills. 

More about Battersea:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.

All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.

Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

What we can offer you:

We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.

Our hybrid working policy:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!

Equality, diversity and inclusion at Battersea:

At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.

As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments. 

Closing date: 2nd October 2024
Interview date(s): w/c 7th October 2024; w/c 14th October 2024

If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

About Future Frontiers

At Future Frontiers, we support young people from disadvantaged backgrounds to realise their potential at school and achieve post-16 qualifications that build towards secure, fulfilling employment.

In partnership with schools, businesses and supporters, we deliver an evidence-based programme of career coaching and 1:1 guidance for young people when they are in Year 10 and 11. This year, we are working with 3,000 young people across Greater London. 

Our five-year strategy for 2021-26 is focused on ensuring that our programme achieves meaningful long-term impact at the post-16 transition, transforming the life-chances of disadvantaged young people.

About the role

A colleague in the Operations team will be taking maternity leave from late 2024 for approximately 10 months. We are looking for a new team member to join us in late November for a period of handover with the current Finance and Operations Officer, and then to support the Director of Operations during our colleague’s maternity leave. 

Key focus areas will be finance and bookkeeping using Xero software, HR support, basic IT management and charity and company administration.

This role provides the chance for an experienced Xero user to develop a greater understanding and knowledge of charity and company management across finance, HR, IT, operations, office management and administration in a friendly and supportive environment, with personal and professional development at its heart.

Key Responsibilities

Financial Management

• Bookkeeping via Xero 

  • Reconciliations

  • Preparing bills and invoices

  • Manual journals

  • Monthly reporting 

  • Audit field work support

• Department budgets (managed via google sheets)

• Recording income and expenditure

• Recording restricted and unrestricted fundraising income

• Bank payments

• Work across departments to support timely invoicing and proactive debtor management

Operations Management

• Manage Operations email inbox

• Office management (serviced offices)

• IT management (issue laptops etc)

• Basic website maintenance

HR Management

• HR record management

• Support recruitment and hiring process

• Lead on new starter induction process

Company and Charity Administration

• Support Governor and the charity with compliance administration

• Support Director of Operations and CEO with organisational requirements such as audit, company filing and gift aid submissions

About you

Experience:

• Proven experience and high level competency on Xero accounting software and Excel/Google Sheets (Essential);

• Demonstrated success in supporting colleagues within an operations team (Essential);

• A passion for social mobility and a commitment to the charity’s mission (Essential).

Skills and competencies

• Passion for Future Frontiers’ mission: You are motivated to play a role in empowering disadvantaged young people to realise their potential.

• Service minded and ‘roll your sleeves up’ attitude;

• Team player with the ability to self-manage;

• Good communication skills;

• Numerate with excellent attention to detail;

• Commitment to our six values - outline on page 23 of our 2021-26 strategy

What we can offer you

• Annual leave of 27 days plus bank holidays, increasing with service

• Flexible working with regular working from home as standard, 4pm finish on Fridays

• Annual personal training and development budget of £300

• Employee Assistance Programme, including counselling

• Team building offsites and regular team socials throughout the year 

Job Title: Project Manager 

Team: Strategy and Governance 

Location: Hybrid (split between home-working and our London office)

Salary on Appointment: £41,400 - £45,540 per annum (earning potential to £62,100)

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy and created new roles to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

About us

The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.

It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way. So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.

Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.

Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.

Purpose of Role

This is a new role within the Strategy and Governance team, a team which supports delivery of the Ramblers’ strategy through business planning, project management and impact measurement, and oversees the management of governance matters.

The purpose of the Project Manager role is to:

• Manage project teams to drive delivery of key initiatives in the business plan using best practice project management approaches. (80% of time)

• Provide a Project Management Office (PMO) function, helping to raise standards and rigour in project management across the organisation. (20% of time)

Key responsibilities

• Oversee the end-to-end project lifecycle of key projects including:

- preparing a project mandate / business case and updating as required

- identifying and tracking a clear set of measurable outcomes / benefits

- establishing and overseeing appropriate project governance arrangements

- developing a project plan setting out activities, deliverables and milestones

- identifying and managing key risks, assumptions, issues and dependencies

- preparing and managing a project budget and a resourcing schedule 

- developing and implementing communications and engagement plans, working with the comms team

- motivating and managing project teams to deliver the desired outcomes on time and on budget

- coordinating with external partners, suppliers and contractors to ensure project requirements are met

- updating stakeholders on progress through regular status reporting

- managing project closure, lessons learned and transition to business as usual

• Improve standards and rigour in project management across the organisation through the introduction of best practice approaches and by coaching project teams.

• Enable senior leaders to effectively support project delivery by providing a regular portfolio health report.

Impact

• Key strategic projects and programmes will be delivered on time and to budget and achieve the desired outcomes; standards of project management across the organisation will be raised and the confidence of the Executive Leadership Team in delivering the strategy will be enhanced.

Other

• Undertake such other duties as may be reasonably required of the post.

• Engage and proactively develop excellent working relationships across the organisation.

This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals.

The Person

Qualification

• A formal project management qualification is desirable but not essential.

Knowledge, Skills and Experience

Knowledge

This section specifies the theoretical understanding or specific expertise needed for the role: 

• Comprehensive knowledge of project management principles, methodologies and best practices.

• Knowledge of best practice approaches to change management.

Skills

This section details the specific abilities and competencies required to perform the job effectively:

• Excellent communication and interpersonal skills, with the ability to interact effectively with a wide range of stakeholders at all levels.

• Strong negotiation and conflict resolution skills.

• Strong organisational and time-management skills.

• Ability to facilitate meetings and workshops resulting in clear actions and outcomes.

• Strong analytical and problem-solving abilities.

• Effective leadership and team management skills.

• Proficiency in using tools, technologies, or software required for the job (e.g., Microsoft Office suite).

• Ability to prepare and manage project budgets.

• Ability to manage multiple projects simultaneously.

Experience

This section specifies the practical, hands-on experience required for the role:

• Proven track-record in successfully managing complex projects or programmes in medium-sized or large organisations.

• Experience of managing cross-functional projects involving different departments and third-party suppliers and contractors.

• Experience of designing and implementing project management tools and templates.

• Experience of facilitating meetings and workshops and coaching project teams.

Desirable:

• Experience of working in a Project Management Office (PMO).

• Experience of working in the charity sector, particularly in volunteer-involving organisations.

Personal Attributes

• Proactive and resourceful, with a positive and resilient attitude.

• Ability to work independently as well as collaboratively as part of a team.

• Flexible and adaptable, with a willingness to take on different tasks and responsibilities as needed.

• Willingness to mentor and support the development of others.

• Delivery-focused, with a strong sense of accountability and responsibility.

• Attuned to the needs of others with an understanding of how to support people through change.

The Ramblers promote diversity and welcome applications from all sections of the community.

Values and Behaviours 

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

 Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.   

  Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.   

  Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.    

  Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.  

The Immigration Adviser at LAH will provide advice and assistance on basic visa and immigration matters, including handling straightforward cases, often referred to as "initial advice" or "entry-level advice." You will assist LAH service users with applications within the immigration rules including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave and Settlement and British citizenship applications, offering advice on non-complex immigration rules and regulations, and explaining to LAH service users the relevant procedures, helping them to complete application forms and gather necessary supporting documents.

LAH’s Immigration Advice service is currently provided in partnership with Seraphus, an external law firm. This collaboration offers valuable career development opportunities for the right candidate, including mentoring and the chance to shadow one of their experienced practitioners.

Additional benefits: Paid OISC Level 2 Training

Main duties and responsibilities 
● Efficiently responding to LAH service users' inquiries while creating a friendly, warm, and welcoming environment
● Providing one-to-one specialist high-quality immigration advice at OISC Level 1 on basic immigration matters, including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave to remain, Settlement and British citizenship applications, providing guidance on eligibility and ensuring LAH service users understand their rights and obligations
● Representing LAH service users by completing straightforward application forms, such as visa and leave to remain applications, and assisting them in gathering and preparing the necessary documentation for their applications, maintaining professional conduct with LAH service Users at all times
● Liaising with the Home Office and other relevant authorities on behalf of LAH service users for non-complex matters and submitting high standard applications to the Home Office
● Assisting LAH service users with correspondence related to their applications or immigration status
● Recognising when a case is beyond the scope of OISC Level 1 authorisation, such as appeals, asylum cases, or more complex immigration matters, and referring these to higher-level advisers or solicitors
● Operating within professional boundaries, ensuring confidentiality is maintained at all times

Monitoring and Evaluation
● Maintaining accurate records and case files, ensuring all advice and actions are properly documented, adhering to OISC Code of Standards and AQS
● Overseeing administrative systems for case management and partaking external file reviews and supervision as instructed, tracking workload, and monitoring submitted applications and their outcomes
● Assisting in demonstrating the impact of our work by recording clear and detailed case notes in our database and tracking outcomes against project targets, identifying challenges and issues affecting the LAH community, all of which will be used to inform our provision
● Providing LAH management with necessary information on the Immigration Advice service, including case studies, detailed reports, and relevant data when required

Professional Development
● Participating in learning and evaluation sessions with partner organisations as relevant
● Attending regular staff and other team meetings as required
● Undertaking OISC Level 2 training procured by LAH
● Staying current with legislative changes and policy updates affecting individuals' rights to remain in the UK, and adhering to best practices set by the Office of the Immigration Services Commissioner (OISC) and Advice Quality Standard (AQS)

Other Accountabilities
● Ensuring that work is carried out in accordance with LAH's policies and procedures as well as with the OISC and AQS Code of Standards
● Participating in regular one-to-one sessions for both service and professional development purposes, including regular supervision to assess the quality standard of advice work
● Working closely and collaboratively with other advisers, staff team members, interns, trainees, and volunteers as needed to address the holistic needs and circumstances of LAH service users
● Supporting the preparation for audits by the OISC and AQS, as well as for internal and external reports
● Collaborating with the Head of Operations to ensure the smooth running of the service and implement an efficient administrative strategy
● Conducting workshops and presentations on immigration matters as instructed
● Assisting in creating, maintaining, and distributing relevant informational materials and resources for both the team and service users

Deadline to apply: We encourage applicants to apply as soon as possible, as applications will be reviewed on a rolling basis. Our aim is to recruit the most suitable candidate for the job, and we welcome applications from individuals of all backgrounds. We particularly encourage applications from those who identify as members of minoritised groups, as well as from Latin Americans and individuals with lived experience of migration and/or second generation to better reflect the community we serve.

Why work for us?

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

At CARE International UK, we are committed to creating a workplace that fosters innovation, collaboration, and personal growth. We believe in making a difference and offer you the opportunity to contribute to impactful humanitarian work. Our supportive environment, emphasis on professional development, and dedication to diversity and inclusion make CARE an exceptional place to advance your career.

We are seeking a Risk and Internal Audit Manager to lead our risk management and internal audit initiatives. This critical role involves developing a robust risk management framework, conducting thorough internal audits, and ensuring compliance with donor requirements. The successful candidate will demonstrate an understanding of humanitarian issues and standards, including codes of conduct and accountability principles, and possess a working knowledge of French or Spanish. Exceptional communication skills and the ability to influence stakeholders are essential.

About you

You are a highly skilled professional with a Chartered Institute of Internal Auditors (CIA) certification or a full CCAB qualification (e.g., ACA, ACCA). Your extensive experience in risk management and internal audit, particularly within an international NGO or a similar environment, equips you with the necessary expertise to excel in this role. You are a strategic thinker with excellent communication skills, capable of engaging and influencing stakeholders at all levels. Your analytical prowess and problem-solving abilities, combined with your self-motivation and proficiency in Word, Excel, and PowerPoint, set you apart.

About the role

As the Risk and Internal Audit Manager, you will play a pivotal role in fortifying our organisation by overseeing both risk management and internal audit operations. You will develop and manage CARE International UK’s risk management framework, maintain and update the organisation’s risk register, and provide regular risk management reports. You will also develop and execute an annual internal audit plan, ensuring compliance with recognised auditing standards. Your role involves coordinating with various CARE entities and overseeing specialist audits in areas like cybersecurity and GDPR. International travel will be required to support CARE International UK funded programmes.

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Diversity and Inclusion Statement

CARE International UK is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. We are committed to dismantling harmful and oppressive structures of power and accordingly centre gender equity in our work to save lives, fight poverty and achieve social justice. The post holder agrees to promote and uphold these principles. 

CARE International UK operates fair, transparent and non-discriminatory recruitment practices and actively encourages applications from candidates from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from candidates from Black and minoritised communities, LGBT+ candidates and disabled candidates. 

CARE International UK is a disability confident employer. As part of our commitment to disability inclusion we guarantee interviews to disabled candidates who meet the essential criteria for the role. To be considered under the Guaranteed Interview Scheme please complete the relevant section in the online application form. If at any stage of the recruitment process you require reasonable adjustments, including a copy of the recruitment pack in large print or an alternative format, please contact our HR Team (contact details provided in the recruitment pack).

Safeguarding

CARE International UK has a zero-tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives or partners. Recruitment to all jobs in CARE International UK includes, in particular, criminal record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.

To Apply:

To apply, please visit our website, download and read the Risk and Internal Audit Manager Recruitment Pack, including the Job Description and Person Specification. Applications are completed online. If you require a copy of the recruitment pack in large print or an alternative format please contact our HR Team (contact details provided in the recruitment pack). Please note, Curriculum Vitae’s (CVs) will not be accepted.

Contract type: 24 months fixed term contract

Closing date:  30 September 2024 at 11pm

Interview date:  Week commencing 7 October 2024

John Lyon’s Charity is delighted to be recruiting for an Office Manager to join its dynamic our team. This is an exciting time to join the Charity as it embarks on a new chapter of our strategic objectives in grant giving. We are looking for an Office Manager to organize and coordinate administration duties and office procedures. The Office Manager will be responsible for providing receptionist duties and be the Charity’s first point of contact by telephone and for in person visitors, they will respond to enquiries received by post, telephone, or email, provide office and facilities management support to the Charity staff team, and provide executive assistance and diary management to the Chief Executive. The role is to create and maintain a pleasant work environment, ensuring high levels of organisational effectiveness, communication, and safety.

We want to hear from you if you’re a proactive problem-solver with a knack for keeping things organized and a flair for fostering a positive atmosphere. We are looking for an individual with experience of office management and administration including diary management; excellent organizational skills with experience of managing immediate and long-term deadlines, processing invoices, computer literacy including knowledge of Microsoft tools (Word, Excel, and Outlook), able to work effectively as part of a team and on own initiative and  work calmly under time pressure managing day-today operation.

The role is open to individuals seeking a full time or part time opportunity.

We support and encourage applications from people from a variety of backgrounds, experiences, and skill sets, including people from under-represented groups which reflect the diversity of the Charity’s Beneficial Area and the young people we seek to support sets to join us and help shape what we do. 

Salary: £33,000 + generous pension contribution.

Location: This role is office based.

Deadline: 12noon Tuesday 1st October

First Round Interviews: Wednesday 9th & Thursday 10th October

Second Round Interview: Wednesday 16th October

We are looking for an Office Manager to lead on a range of administrative and finance tasks ensuring the smooth running of The Politics Project office.

ABOUT THE POLITICS PROJECT

We support young people to use their voice by providing them with outstanding democratic education. We work with young people, teachers and politicians to help them to learn, teach and engage in politics. We are a non-partisan organisation working across the UK. We are experts in supporting young people and politicians to engage through political contact.

We also coordinate the Democracy Classroom network, a partnership between over 100 civil society organisations that supports young people to engage in elections. 

ABOUT THE ROLE

The Office Manager would work with our small team of 7 staff by providing organisational and administrative support. 

The ideal candidate will possess exceptional organisational skills, advanced proficiency in G-Suite (Docs, Sheets, Slides), general bookkeeping skills and the ability to work effectively with minimal supervision. Experience of working with a database  is a desirable skill.

The post holder will:

• Work with the Director and wider team to ensure efficient office operations.
• Implement and maintain procedures/office administrative systems.
• Manage office supplies and equipment.
• Manage databases. Check that data protection laws are being adhered to in relation to the storage of data, and review and update policies (training can be provided).
• Organise regular internal meetings and planning days.
• Provide administrative support to the Director including scheduling meetings and handling correspondence.
• Book and arrange travel for staff.
• Process invoices and staff expenses. 
• Managing office budgets.
• Order stationery and IT equipment.
• Assisting the organisation's HR functions by keeping personnel records up to date, arranging interviews and overseeing the administration process for inducting new staff.

The job is based on a 12 month fixed term contract (including a 6-month probation period), with opportunities for extension. 

The Politics Project is based in London and the post holder will be expected to work from the office at least two days a week. The role is part time, 4 days a week. Working hours will be agreed with the post holder when they start. Occasional travel to elsewhere in the UK and working unsocial hours in evenings and at weekends may be required.

Benefits:

• 25 days’ holiday plus Bank Holidays and three days of holiday between Christmas and New Year (pro rata).
• Friendly and inclusive environment.
• Professional development opportunities, to upskill and train you.
• The opportunity to work in an organisation making a real difference to young people’s lives, helping them to develop the skills and knowledge they need to give them a voice in their society and shape their communities.

ABOUT YOU

You have outstanding organisational and administrative skills, with the ability to work under pressure, identify priorities and proactively solve problems. 

You will effectively deliver against set targets to agreed deadlines.

You will work  well with other members of the team to help The Politics Project achieve its mission.

You will be IT literate.

In accordance with our Child Protection and Safeguarding procedures, this position requires an enhanced DBS check that we will provide.

TO APPLY: 

To apply please submit through the CharityJob website a CV and a covering letter that is no longer than 500 words. 

The closing date is 11:59pm on Sunday 6th October 2024.

Initial interviews are planned for the week beginning 14th October 2024.

Are you looking for a rewarding home-based role within a supportive team, working for a small and friendly charity?  If you’ve got at least two year’s administration experience and good office IT skills then we’d love to hear from you as we recruit for the following new roles: 

• Member Support Assistant
• Events and Office Assistant

Both roles are:

• £11.89 per hour plus benefits
• 7 hours per week, worked over 2 days
• One of the days to be a Thursday (for overlap with other staff)
• Hours to be worked between 09:00 and 17:00

To apply you will need to complete our short application form (CVs will not be accepted) available through our website.  The deadline for submitting your application is 9am on Monday the 14th of October 2024.  Further information is available in the attachments to this advert and on our website under 'About Us' and then 'Our Team'.   Successful candidates will be invited to take part in a written test w/c the 21st of October.  Interviews will then take place w/c the 28th of October 2024.  Please note we are looking for two separate people for these roles, You can apply for both roles but will be offered only one. 

About the charity: Cavernomas look like raspberries and are found in the brain and spinal cord.  They're formed of abnormal blood vessels with thin leaky walls, which can bleed at any age without warning.  1 in 625 people are thought to have a cavernoma, and whilst most people won't experience symptoms 1 in 2,700 do.  Symptoms can include haemorrhages, seizures and other neurological problems.  Treatment involves 'wait and see', neurosurgery or stereotactic radiosurgery; with no medications currently available.

Cavernoma Alliance UK (CAUK) is a member-led organisation, run by and for those impacted by cavernoma with more information available on our website. We work from a model of empowerment, recognising the value of our members’ lived experience to provide mutual support, improve standards of care and drive research into finding a cure.

Since the charity was founded in 2005 it has grown from a volunteer-led organisation based in Dorchester to a UK wide registered charity that now has 2 part-time permanent staff, looking to increase to 4 Part-time staff (all home-based), 50+ volunteers, and 4,000+ members. Our support services include a helpline, buddying, counselling, online support groups, meet-ups, webinars, lectures, newsletter, leaflets, website and social media. 

About the roles: The Member Support Assistant is responsible for assisting our Volunteer Manager with administration relating to the support of the charity’s 4,000 members and volunteers.  This includes offering a professional service to members of CAUK, typically via phone, email, online, chat, or on occasion in person. The role involves supporting the membership and volunteering processes, ensuring all admin is accurate and up to date.  Over time the post-holder will be expected to build a good working knowledge of members and volunteers.  They will also be expected to develop strong communication skills, including active listening, alongside the ability to multitask, manage time and prioritise.

The Events and Office Assistant is responsible for assisting the Charity Manager with the administration of events alongside some general office activities for the charity.  This includes assisting with the organisation of the virtual Annual Conference, virtual Monthly Information Webinars, in-person Annual Snowdon Climb for Cavernoma, online Cavernoma Awareness Month activities, in-person Autumn Lecture, virtual Secret Santa, attendance by volunteers at external conferences, and any other events organised by CAUK.  As and when time permits in between events the post-holder will also assist with some general office activities, including posting t-shirts/fundraising packs to fundraisers and arranging Zoom meetings.

Stoll is the lead provider of housing and support services in the Veterans sector.  Founded in 1916, Stoll has provided a sanctuary to help Veterans rebuild their lives for over 100 years. We are currenty undertaking a major transformation programme across all of our operations, including, but not limited to, resource identification across our services, reviewing software use, realigning workflows across our infrastructure, whilst upgrading systems and improving processes. The newly formed Finance & Business Services team is seeking to fill the Business Services Manager position as part of this growth. 

The role will be hybrid and flexible by agreement in keeping with the charity’s workflow patterns. Please note that the hours for this role will be Monday-Friday, 35hrs per week.

About the role:

• Experience of leading, then developing the skill sets of operational teams across multiple departments.
• Strong negotiation skills to get the best deals from contract.
• Experience of analysing management information and making recommendations to inform decision making is essential.
• Experience of working on own initiative within policy, procedural and legislative requirements.
• Experience of having worked in a charity or social housing is essential
• Evidence strong IT skills, systems implementation and process review.
• Excellent knowledge of operational policies and procedures.

Qualifications:

• Essential - qualified by experience, demonstrable by previous roles closely aligned to the above job description.
• Degree educated, with a further qualification from the Charted Management Institute or the Institute of Leadership and management (desirable).
• Educated to a minimum of A-levels (or equivalent) in English, Maths and/or Business (essential).
• Demonstrable commitment to and evidence of continuous professional development and learning.
• Self-starter with a flexible mindset, able to deal with deliverables and objectives changing at
• relatively short notice.
• Logical and proactive approach to issue resolution, able to break down a problem into its parts,
• assess the available options and identify a recommended solution.
• Strong business acumen and detailed knowledge of the supported housing area.
• Strong leadership and management skills and the ability to assign tasks to the correct team or team member.
• Strong interpersonal skills plus good communication skills, both written and verbal.
• Good organisational skills including being able to prioritise a diverse workload to ensure targets are achieved and the ability to work to monthly deadlines.
• Good team working skills.

As a small organisation we look forward to recruiting a strong team player who is enthusiastic about developing a new role.

If you would like more information regarding the role, please view the JD attached.

This position may be subject to DBS checks

The Foundation of Nursing Studies (FoNS) is a charitable organisation that works across health and social care, UK-wide. For over three decades FoNS has supported nurses and midwives, and their teams to transform their ways of working towards care, practice and workplace culture that is person-centred.​

Main Job Purpose: Administrative support to FoNS team, diary and meeting management for the CEO and Board of Trustees, support the Resilience-based Clinical Supervision programme with administration requirements.

Hours of Work: 35 hours per week (either full days or regularly reviewed flexible hours)

Terms of Employment: Substantive. 3 months’ probation period. Hybrid working with a requirement to attend the office in central London at least 3 days per week.

Salary: £29-34K (Including London Weighting)

Holiday: 25 days per year + Public Holidays + additional paid leave days for Christmas closure

Pension: 8% employer’s contribution

Staff wellbeing/Benefits: Employee Assistance Programme through our HR partner. Travel card loan (both following successful probation period)​

1. Office Management

• ​Build and maintain good rapport with internal and external colleagues. 
• Manage the FoNS general administration email account, balancing the urgent and important work that needs to be achieved.
• Assist with the management of the physical office space, equipment, liaison with our landlord and attend the quarterly Health and Safety committee.
• Assist with the administrative needs and priorities of FoNS and supports the team, CEO, Chair and trustee
• Be a point of contact with our HR company and manage the HR dashboard.
• Liaise with our external IT providers to ensure smooth running of our IT systems.
•  Adhere to data protection and GDPR standards.
• Maintain a tidy office that is welcoming to our staff and guests.

       2. CEO and Board of Trustees Administration and Governance Support

Supporting the Chair and CEO with specific administration duties including the following: -

• Assist the CEO with the Company Secretary role as required.
• Aid the CEO and Chair with internal and external communications where agreed.
• Provide diary management and arrange meetings for the CEO and Chair.
• Organise meetings for FoNS programmes, staff and take minutes/notes and maintain the risk register and action logs.
• Prepare the quarterly Board papers in consultation with the CEO and Chair, liaise with attendees, take minutes/notes
• Review CEO email in box daily and action according to agreed protocols.
• Undertake occasional special projects requested by the CEO

       3.Programme Support 

• Work with programme leads to provide administration support where needed.
• Support the team to maintain an up to date website, i.e. upload and remove posts.
• Support the team to plan and organise events, taking an active role in event preparation.
• Be part of the Resilience-based Clinical Supervision programme team, providing administration support to the general day to day running of the programme.
• Provide social media and general communications support to the team.

        4. Specific Attributes Required

• Understands the challenges and benefits of working in a small and agile team.
• Has the confidence to ask for support.
• Will have a wide variety of administrative experience.
• Brings discretion and confidentiality to the role. 
• Enjoys working flexibly as there will be occasional later days for Board meetings or external event travel.
• Ability to keep track of a number of parallel pieces of work and deal with interruptions.

This is a comprehensive list, but we are not expecting the candidate to be in a position to fulfil every one of these without a period of onboarding, induction and shadowing.This list of duties is not exhaustive.

Working closely with the CEO, the Audit, Finance and Risk (AFR) Committee and the Board, the Finance & Corporate Services Manager is responsible for the financial management of the charity on a strategic and operational level, and supports our corporate, HR and ICT functions. As a member of the Senior Management Team, this position provides leadership and support to the wider team, and line management of the Finance & Corporate Services Officer. Other duties include monthly payroll, monthly management accounts and reports, annual budget and audit, and supporting our team with HR, ICT and office requirements.

You will be an experienced senior manager with at least 4-5 years of experience in finance within the charity sector and providing back-office support. An accountancy qualification is essential, as is knowledge of SORP.

You will be highly organised, able to work as part of our small team as well as on your own initiative, have a methodical and collaborative approach, and a flexible, ‘can-do’ attitude. You will be passionate about our campaigning work to improve the lives of older Londoners, and committed to upholding our mission, vision and values.

We are an equal opportunities employer and while we are open to applications from all backgrounds, we particularly welcome applications from older Londoners.

Age UK London (AUKL) is a leading campaigning charity in London, seeking to improve the lives of older Londoners. Our award-winning campaigns cover a wide range of subjects, including transport, digital exclusion, cost of living and poverty, and social isolation.

ABOUT THE ROLE

This is a new post within this service area in which we are seeking an ambitious, person-centred leader to join our team in Royal Borough of Kensington and Chelsea (RBKC) as a Service Manager. In this role, you will report to the Area Manager, and you will manage multiple dispersed services across the RBKC region, managing a team of 9 support workers. 

The service provides 154 units of accommodation to people experiencing homelessness and who have complex needs. The services are spread across the area and are 24 hour supported accommodation sites. You will lead your service to comply with the needs of our commissioners, residents, and organisation, whilst supporting staff to create a Psychologically Informed Environment (PIE). You will have overall responsibility for your service to deliver high quality service delivery, performance, and improvements. 

We are looking for someone who is experienced in supporting those who face multiple and complex needs, ideally homelessness. We actively encourage applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. We have a team of EDI Ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. 

Shift Pattern: 37.5 hours per week, Monday to Friday in the face to face service, you will also partake in our out of hours on call duty and may be required to work flexibly to meet service needs and requirements.

What are we looking for?

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• Previous experience in people management and development
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of Housing Management, including voids and evictions

What would we like, but not essential?

• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

OVERVIEW OF KEY RESPONSIBILITIES

Line Management/Leadership

• Manage the end to end employee lifecycle of staff, providing advice, guidance and support as required
• Facilitate the team in identifying solutions to challenges presented in relation to all elements of service delivery
• Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment

Service Delivery

• Manage the overall day-to-day operational delivery of the service and work directly with colleagues, residents, and participants, as well as other stakeholders to provide a high-quality holistic service which meets the needs of all stakeholders
• Ensure service responsibilities and requirements are carried out effectively
• Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct

Risk Management, Information Management, and Case Recording 

• Follow the relevant risk assessment and management procedures, share any relevant information with partner agencies as appropriate
• Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team

Property and Housing Management

• Create and manage a welcoming, psychologically informed home environment for residents and participants, ensuring a continuous focus on safety, health, and wellbeing
• Ensure the accommodation in which residents live is clean and maintained to a high standard, in line with SIG’s property standards and meets all legal and statutory health and fire safety requirements to operate safely, effectively, and efficiently
• Ensure a provision of a high-quality housing management service to residents

Financial Management

• Manage the service’s budget and review monthly management accounts; manage set budgets effectively and ensure resources are maximised
• Maintain financial management within the service, including but not limited to, invoice management, arrears management, management of petty cash, and expense claims

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Job Title: Membership and Insight Manager 

Job Type: Permanent

Hours: 35 hours per week – Monday to Friday

Department: Membership Engagement Team (MET)

Salary: £38,996 (FTE)

Reports to: Director of Membership and Marketing

Location: Hybrid – FSRH Office (London Bridge) and home working.

Who we are:

The Faculty of Sexual and Reproductive Healthcare (FSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all. 

Can you help us?

We are seeking a motivated and dynamic Membership and Insight Manager who will respond to and resolve all member enquires and process Membership and Educational applications. 

You will have a strong background in Customer or Membership support and have a demonstrable ability to take initiative and offer solutions.  You will be able to work collaboratively and communicate effectively with a range of members and staff. You will have a proactive attitude and be able to work efficiently within defined processes. 

You will work alongside the MET Director, Education Development Managers and associated teams to ensure that membership support is delivered as follows to: 

• Manage a team of dedicated specialists to ensure our membership experience is valued and valuable
• Use insight gained from our range of digital systems to provide business intelligence and improve our member experience
• Drive improvement throughout our processes
• Ensure member enquires are responded to and resolved in line with Quality standards and SLAs
• Ensure members are treated fairly and in line with FSRH values and regulations 
• Ensure that all Educational products are processed within agreed SLAS
• Maintain the quality of the service provided 
• Create and deliver iterative improvements on the FSRH member contact strategy

You will have:

•  A Levels (or equivalent experience)
• Substantial previous experience of strategic redevelopment of a customer contact team from the ground up. 
• Substantial understanding of how to utilise a CRM to generate process improvements 
• Substantial experience of working customer/ membership support environments 
• Excellent product knowledge to support customers using a variety of media and formats 
• Understanding of the role of CRM in an organisation and in customer/member experience
• Openness and ability to adapt to new technologies and new ways of working
•  A good understand and ability to adopt the FSRH values throughout the role

You will have experience:

• Supporting educational products and member services
• Working within policies and processes and using these to support improved delivery and service 
• Working in multichannel support (email, phones, remote, chat etc)
• Using digital platforms, CRMs and Learning Management systems preferably IMIS, Learning Pool (Totara) 
• Managing complex cases
• Producing and creating reports 
• Working within a professional membership body / higher education / NHS background 
• Developing skills and knowledge of less experienced colleagues 

We will offer you:

 We offer a range of benefits at FSRH to support staff wellbeing, including:

• ­ 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave day
• Annual Volunteering Day
• Flexible working culture
• Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Free Lunch Thursday
• Interest free season ticket travel loans
• Enhanced maternity, paternity & adoption pay
• Free eye tests
• Training and development

To Apply

Deadline for applications is 12pm 2 October 2024

Interviews are likely to take place on W/C 7 October 2024

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

Philanthropy Manager 

Job Description and Person Specification 

Reporting to: Head of Philanthropy in the Fundraising Team 

Location of Work: Home based. The post holder will be expected to travel to meet donors, travel to away days and team meetings in London. The role may involve some irregular travel throughout England and Scotland. Expenses will be paid in line with our Travel and Expenses policy. 

Contract Type: Ideally full-time, 35 hours per week, although part time / flexible hours may be considered. The role may require occasional evening and weekend work  

Contract Length: Permanent

Salary: £37,500 

BACKGROUND 

Magic Breakfast is a registered charity that exists to make sure no child or young person is too hungry to learn. We provide nutritious breakfasts and expert support to primary, secondary, ASN/SEND schools and pupil referral units in disadvantaged areas of England and Scotland. Providing a daily school breakfast ensures that every child and young person feels included, equal and set up for success. Magic Breakfast works to be part of the solution to end child morning hunger for good through our campaigning, research and advocacy work with politicians and decision-makers. 

This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children. We are expanding our team to meet the challenge of ending child morning hunger, both for now and for good. 

JOB PURPOSE 

Magic Breakfast’s mission is to end child morning hunger in the UK now and for good the Philanthropy team’s role is to develop and deliver the charity's high net worth individual giving programme in line with Magic Breakfast’s strategic priorities to enable our organisational growth against our mission. 

We are seeking to grow income through further cultivation and stewardship of our potential and existing donors. Our High Value Giving teams are forecast to collectively raise £5.1m in 2021/22, up from £4.6m two years ago in 2019/20. The team includes partnerships with charitable trusts and foundations, corporate organisations, and high-net-worth individuals. 

Reporting into the Head of Philanthropy, this role will have a particular focus on ensuring that Magic Breakfast is offering the highest quality of donor care from start to finish, and building and developing our prospect pipeline.

We’re looking for a proactive person with excellent relationship building, cultivation, solicitation and stewardship skills as we seek to build our prospect pool, enhance or supporter journey and achieve our ambitious fundraising targets.

The Philanthropy Manager will have the opportunity to be innovative and creative, to create and test impactful donor journeys and engagement opportunities so Magic Breakfast’s supporters feel valued and can understand the transformational difference they are making to hungry children and their learning in the UK. 

KEY RESPONSIBILITIES  

Income generation and donor stewardship and prospect development 

• Manage your own portfolio of donors, providing excellent stewardship and strategies to uplift and secure multi year donations 

• Work with Corporate, Trusts and Individual Giving teams to identify potential major donors and high value regular givers within Magic Breakfast’s donor portfolio and implement plans to develop these relationships; 

• Work with the Head of Philanthropy and Prospect Researcher to build a Philanthropy prospect pipeline 

• Write accurate, inspiring and compelling fundraising propositions and reports for potential and existing major donors 

• Review and make recommendations for improvement of our existing donor journey, building a calendar of engaging content and touchpoints throughout the year. 

• Lead on devising, developing and organising bespoke events for donors and prospects 

• Complete timely event reviews to improve and inform future decision making and planning.

• Work in partnership with the wider fundraising teams to provide excellent supporter care to all event attendees and stakeholders. 

• Support the Head of Philanthropy to build relationships with senior volunteers to garner their support with hosting and supporting events to connect us to, and unlock, their networks. 

• Use our CRM database (Salesforce) to log KPIs, project and reconcile finances and manage supporter relationships 

• Use KPIs to adapt strategies and drive activity 

• Be responsible for ensuring an up-to-date bank of engaging content and materials for existing partners, including but not limited to, commissioning video content, compiling reports and building case studies. 

• Scan the external environment for trends, insights, ideas and best practice that could benefit the High Value Giving teams and Magic Breakfast’s work, making recommendations for improvements and leading on opportunities as they arise.

Internal 

• Work with wider Fundraising team to help create and deliver cross departmental  events, and identify referral opportunities (to Trusts and Corporates) 

• Develop strong relationships with Service Delivery and Policy and Engagement colleagues, involving them in meetings with donors where appropriate to strengthen those relationships and engage them further 

• Work with Service Delivery to identify, plan and co-ordinate school visits for donors and prospects 

Financial processes, reporting and due diligence: 

• Ensure all donations are thanked and recorded in a timely way, and logged accurately on salesforce 

• Support Head of Philanthropy in accurately forecasting philanthropy income for each financial year, and ensure forecast income is updated monthly. 

• Contribute 

•  to the philanthropy budget and goal with wider awareness of org and F&D goals 

• Work with Prospect Researcher to ensure all due diligence checks on donors are completed, and that they meet our criteria in our ethical fundraising policy, flagging any risks upwards for resolution. 

General 

• Contribute to team meetings, sharing best practice and supporting team members where necessary 

• Help to maintain a positive working environment; keeping the vision of Magic Breakfast at the heart of everything we do 

• Uphold a culture that keeps children and young people at the heart and encourages openness, collaboration, bravery, compassion and a solutions-focussed approach 

• Work collaboratively across the organisation more widely to build good working relations across the organisation and provide ad-hoc support to other teams and members of staff 

• Adhere to all Magic Breakfast policies and procedures 

• Ensure that all activity is compliant with current legislation, GDPR and child safeguarding requirements (training provided) 

• Participate in occasional work-related events at external venues and perform support related activities, as required. Be willing to undertake occasional work outside of regular office hours and UK travel 

• Undertake any other duties commensurate with the role 

PERSON SPECIFICATION 

Knowledge and Experience 

• Experience planning and managing meaningful donor cultivation and stewardship events to achieve strategic objectives 

• Experience delivering Gala or large special events with proven financial results 

• Experience of managing income and expenditure budgets 

• Experience of working with external event operations crews and contractors

• Experience of management of event and volunteer staff 

• Experience of upward management and working with senior volunteers / Trustees 

• Knowledge of high value fundraising techniques covering corporates, trusts and major donors, including a clear understanding of the needs of the supporter journey 

• Experience of using a fundraising database (ideally Salesforce) 

• Up to date knowledge on Code of Practice and Data Protection Act and commitment to keeping up to date 

Skills and Abilities  

• Highly organised with attention to detail, and an ability to work autonomously and be a confident decision maker in a fast-paced environment

• Effective and thoughtful verbal and written communication skills 

• Experience of managing a varied workload and balancing conflicting priorities to meet deadlines 

• Excellent interpersonal skills and the ability to deal sensitively and diplomatically to collaborate with multiple stakeholders, both internal and external 

• Ease with using IT packages such as Word, Excel, Outlook, and PowerPoint, and presenting in a format that meets the needs of colleagues

• Ability to keep accurate and up to date records, sharing information as and when appropriate 

• Ability to adapt existing processes to meet the needs of the organisation

• Skilful management of risk and opportunities with ability to escalate appropriately 

• An understanding of Health and Safety regulations and other regulations as they apply to events 

Other  

• Passion and commitment to Magic Breakfast’s aim of alleviating morning hunger as a barrier to learning for children in the UK. 

• Share Magic Breakfast’s commitment to Diversity, Equality and Inclusion within the workplace. 

• Willing to travel within the UK occasionally for meetings and other events (Covid permitting). 

• Experience of working for a charity, especially in the area of children and young people, desirable but not essential.

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please click below for our job pack

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast .com

Shortlisting - 30th September – 2nd October

Interview 1 - 8th and 9th October

Interview 2 - 15th and 16th October

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.