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Office manager jobs in houghton le spring, county durham

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Causeway Charitable Services, Sunderland (On-site)
£34,320 per year plus on call supplement
Posted today
Sleep Apnoea Trust, Remote
£30,000 (£50k FTE)
Be a part of our mission in working to improve the lives of sleep apnoea patients, their partners and families
Posted 1 week ago Apply Now
SafeLives, Remote
£35,335 - £36,713 pro rata
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.
Posted today
British Dietetic Association, Remote
£50,754 - £50,755 per year
“Are you an experienced research dietitian driven by evidence and impact in dietetic practice”
Posted 1 week ago Apply Now
Closing in 5 days
Tenovus Cancer Care, Remote
£29,600 per year (£37,000 FTE)
Make a difference to for those affected by cancer and be our Fundraising Manager.
Posted 5 days ago
Closing in 2 days
Pilgrims Friend Society, Remote
£54,000 per year
Posted 4 weeks ago Apply Now
Closing in 2 days
Habitat for Humanity Great Britain, Remote
£37,500 - £40,000 per year
Posted 2 weeks ago Apply Now
Causeway Charitable Services, Sunderland (On-site)
£30,160 per year plus on call supplement
Posted today
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Sunderland, Tyne and Wear (On-site) 5.68 miles
£34,320 per year plus on call supplement
Part-time (37.5 hours per week)
Contract (Until 15th January 2027)
Job description

We currently have an exciting opportunity for a Service Manager, based in our North-East region, to oversee our Anti-Trafficking and Modern Slavery Outreach and Accommodation support. This role is to manage and maintain high levels of service delivery. You will directly oversee coordinators. You will work with those Coordinators to ensure that; contractual KPI's are met, service users are supported effectively, staff are developed, and internal processes and procedures are followed to a high standard. The NE Service Manager will be the main point of contact for regional events and responsibilities. Where required, you will also play a role in implementing service and system improvements.

Responsibilities:

Service Management

  • Oversight, line management coaching and support of Coordinators including effective supervisions and annual appraisals.
  • Ensure all Service Users are being supported effectively and assist Coordinators with problem-solving and managing incidents, safeguarding issues, and complex cases.
  • Ensure all staff are supported and managed effectively by their Coordinators, this includes leave, performance, wellbeing, and training.
  • Communicate with the Salvation Army Modern Slavery team where necessary.
  • Regular visits to all accommodation sites
  • Work collaboratively with People and Culture staff to support and manage staff as needed.
  • Organise and run the on-call rota for the service.
  • Oversee other services or a team in the absence of Coordinator (ie. Holiday or sickness).

Safeguarding

  • Ensure your team works proactively and closely with the Safeguarding Lead to keep all Service Users and Staff safe from harm.
  • Ensure that the safeguarding policy and reporting system are strictly adhered to.

Health & Safety / Facilites Management

  • Ensure lone-working safety procedures are implemented and sustained.
  • Understand H&S standards & requirements and ensure they are monitored and maintained.
  • To act as office manager for the regional office:
  • Work closely and collaboratively with Facilities, LifeSupply, Operations, Devices, and People and Culture on this area.
  • To oversee regular health and safety checks, office furniture & supplies and to liaise with finance re suppliers for this building.
  • To support and when required facilitate, regional events and training

Assurance & Compliance

  • Ensure all KPIs and standards are met and tracked by staff including referrals, exits, RNAs, and accommodation standards.
  • Ensure all Weekly Overviews, checklists, audits, and other quality control systems created by the Assurance team are used consistently and processes are adhered to.
  • Manage Service User or external complaints with the support of Senior Service manager when necessary.
  • Ensure all month-end procedures are followed by staff, and information submitted effectively.
  • Manage all performance issues raised by the Assurance team effectively and proactively.
  • Ensure the Service is prepared for internal or external inspection & auditing from CQC, The Salvation Army, etc.

Stakeholder Engagement

  • Work closely with the Head of Service in developing local partnerships and networks.
  • Represent Causeway externally at events.
  • Proactively engage in Networks and Forums you are assigned to.

Financial Control

  • In collaboration with the Senior Service Manager ensure spending is in line with the MSVCC contract, policy, and budget.
  • Communicating with the finance team appropriately with regards to month-end, financial requirements for the service, and problem-solving.
  • Sign off expenses and spend in-line with expenses policy.

Training, Learning, & Development

  • Support other Services & Innovations e.g. LifeSupply & Bright Future.
  • Support the work of the Communication Department as requested.
  • Develop and deliver training in conjunction with the People & Culture team.

Organisational Responsibilities

  • As the most senior member of staff in the region, be a point of contact for the region and be a representative of Causeway’s values and culture amongst the staff team.
  • To take the lead on any new projects that may take place, asked to do so by LM.
  • To support any regional events such as staff meetings, training, external events etc.
  • Attend relevant team meetings management meetings, and local team meetings.
  • To be ‘on-call’, out of hours approximately one week in three/four - managing and accepting referrals and dealing with out-of-hours incidents.

Any other duties that are commensurate with the role

Application resources
Posted by
Causeway Charitable Services View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 09 May 2025
Closing date: 24 May 2025 at 09:25
Tags: Care Management, Modern Slavery / Human Trafficking

The client requests no contact from agencies or media sales.