Office Manager Jobs

*Please be aware that we are currently advertising this role as Membership Operations Team Supervisor on external job boards, to help us target the right applicants. However, internally and on the RCR Website, this role is known as Membership Operations Team Leader.*

We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity. 

The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.

As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.

If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.

What you’ll do:

• Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
• Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
• Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
• Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
• Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
• Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
• Management of budget lines assigned to operational activities to ensure favourable terms are achieved.

What you’ll need:

• Knowledge of membership systems and procedures.
• Experience of managing a high degree of administration processes efficiently.
• Knowledge and experience of using a database and managing data quality.
• Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
• Demonstrable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
• Strong interpersonal and customer service skills.
• Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role, the RCR and instructions on how to apply in the candidate pack.

The Communications department at Alzheimer’s Research UK informs, inspires and engages the public about dementia and the progress being made in research. This role sits within the Campaigns & Projects team, one of several specialist teams in the wider department.

The Communications and Content Officer will play a vital role in shaping and growing strategically important communications projects that aim to build understanding of dementia and support for research.

They will be responsible for maximising the impact of Alzheimer’s Research UK’s external news content and other digital comms activity to engage existing supporters and attract new ones. They will also assist managers across the Communications department in measuring the impact of communications activities.

We’re looking for someone who’s passionate about driving the conversation on dementia forwards by creating engaging and exciting content across a range of channels.

Main duties and responsibilities of the role:

Work with the Communications Manager – Campaigns & Projects on the planning and delivery of high-profile, cross-channel campaigns that cut across the organisation. 

· Writing engaging content across a broad range of channels, from social media posts to newsletters and reports.

· Working closely with colleagues in the Digital and Design teams to plan and manage multi-channel campaigns, with a particular focus on paid social media activity.

· Monitoring and reporting on campaign performance to internal teams and external stakeholders and partners.

· Monitoring relevant media coverage to identify stories and developments that could impact upon or provide opportunities for campaigns and projects.

Act as a central point of contact, coordinating the department’s input into key supporter-facing communications.

· Sourcing content and maintaining the department’s content calendar.

· Reviewing and editing content from teams across the charity, ensuring accuracy and consistency in language and key messages.

· Working with other teams to plan and schedule content, then evaluating its performance and reporting back to the wider Communications department. 

Manage and develop Alzheimer’s Research UK website’s news content, aiming to maximise engagement.

· Working with the wider Communications department to maintain a content calendar for the website’s news section.

· Creating and commissioning engaging digital content on a range of topics aligned with the charity’s organisational strategy.

· Working closely with internal teams and external agencies on technical web development projects.

· Acting as a guardian of the charity’s brand language and key messages.

· Using data to continually develop and improve content performance and engagement rates.

What we are looking for:

· A skilled writer and editor with both meticulous attention to detail and creative flair.

· Experience in distilling complex information into plain English.

· An understanding of and aptitude for digital copywriting.

· An understanding of how to adapt content for different audiences and channels.

· An understanding of how to evaluate the performance of content using data, including knowledge of analytics tools.

· Experience working in a communications role.

· Experience of writing and collating compelling content across a variety of channels.

· Excellent planning and organisation skills with the ability to prioritise and effectively manage multiple tasks and work to deadlines.

· Ability to build and manage strong relationships with colleagues of all levels and a variety of external partners.

· Enthusiasm for learning about and keeping up to date with developments in digital communications.

· A hard-working team player, with ability to use initiative.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits.

Please download the Vacancy Pack for more information.

The closing date for applications is the 16th June 2024, with interviews likely to be held week commencing the 24th June 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Can you juggle multiple priorities?

Are you organised and proactive?

Do you want to make a real difference to the lives of others?

This could be the perfect job for you.

We are seeking a forward thinking, flexible and proactive Operations Assistant to join Weston Park Cancer Charity. You will be supporting the Operations Manager in delivering and maintaining an effective operational function at the charity. Including, Health & Safety, Premises, Facilities, Vehicle Management, and IT Services. This is the perfect role for anyone who loves to be in the thick of the day-to-day running of an organisation and who can juggle multiple priorities.

This is an exciting opportunity for someone who is looking to develop their knowledge of operations, Health and Safety and policy writing with great scope to develop your skills whilst also contributing to a great cause.  If you are interested in a fast paced and exciting role and helping us deliver our mission; a better life for those living with and beyond cancer in our region, we would love to hear from you.

What you do

Main purpose of post 

As the Operations Assistant you will be supporting the Operations Manager in delivering and maintaining an effective operational function at the charity. Including but not exclusively, Health & Safety, Premises, Facilities, Vehicle Management, and IT Services.

This is an exciting opportunity for someone who is looking to develop their knowledge of operations, Health and Safety and policy writing with great scope to develop your skills whilst also contributing to a great cause.

Key Responsibilities:  

Operational Support 

· Act as the first point of contact for premises, facilities, IT and Estates issues across all Weston Park Cancer Charity locations.

· Assist the Operations Manager in maintaining a secure and organised premises and facilities, which ensure colleagues, volunteers and visitors are safe and experience a welcoming environment.

· Support the Operations Manager in the successful delivery of the Annual Operations plan.

· Provide administrative support to the Operations Manager and Operations Working Group.

· Support with updating operational policies and procedures.

· Act as a Charity Data Protection Officer (DPO), alongside the Operations Manager - following relevant training, to promote a strong GDPR culture.

· Assist in the coordination of the charity car maintenance and safety checks, including keeping auditable records.

· Assist in the control and coordination of the use of charity space and assets, including liaising with contractors and Sheffield Teaching Hospitals (STH) on relevant matters as required.

· Act as a designated keyholder, responsible for the opening and closing procedure.

Health & Safety 

· Serve as the first point of contact for all Health & Safety matters, including incidents and accidents, ensuring accurate recording and reporting.

· Provide operational and administrative support on all Health & Safety matters at our sites and external locations (including external events and the Outreach Service, updating COSHH reports)

· Assist in the procurement and delivery of training.

· Help establish and maintain safe working practices and policies and undertake basic risk assessments.

Workwear and equipment 

· Act as the first point of contact for workwear and equipment requests; including being responsible for issuing and returning stock, regular stock checks and ordering stock as required.

Tech Support 

· Serve as the first point of contact for general IT enquiries

· Consult with IT consultants to ensure adherence to processes

· Work with the Operations Manager to implement processes that maintain the IT security score.

· Assist in the onboarding and offboarding of employees, including software licenses, logins, and induction training

General Administrative Support & Development 

· Handle general enquiries from staff, patients, and volunteers efficiently.

· Manage the operations team telephone, email, and postal enquiries.

· Assist the Operations Manager with the procurement of stationery and consumables.

· Assist the wider team with ad hoc work and undertake small projects that support the charity's work. e.g. Events, Logistical and Tech Support.

Environmental Advocate 

· Work with the Operations Manager to promote environmental awareness and encourage the charity adopts a green approach (e.g., recycling, energy use, carbon footprint)

· Identify and implement actions to reduce environmental impacts, costs, and/or increase income under the direction of the Operations Manager.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

 Who you are

 We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy charity team. Our Operations Assistant will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in progressing your career within an organisation which makes a real difference to the lives of thousands of people, we’d love to hear from you.

About you:

· You will be a forward thinking, team player with a ‘can do’ attitude & part of a fast-paced charity team.

· You will have excellent communication skills (both written and oral).

· Able to manage your own workload and priorities to agreed deadlines.

· Participate in and contribute to team meetings.

· Co-operate and liaise with colleagues, working in a professional manner at all times.

· Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity.

· Support and encourage harmonious internal and external working relationships.

· Make a positive contribution to volunteer involvement in delivering the charity’s strategy and raising the profile of Weston Park Cancer Charity.

 

Our Total Rewards Package

Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include:

· 27 days (plus bank holidays) annual leave

· Option to purchase additional five working days per year

· Westfield Health level 4 coverage

· 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50%

· Up to 2 weeks full paternity pay

· NHS benefits

· Hybrid working

· A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. *Tax relief is automatically claimed for the staff member.

· Death in service cover

An exciting new opportunity has arisen for an experienced professional to lead our Finance team to ensure the ongoing effective management of financial resources within the Hospice and its trading subsidiary.

As part of the senior management team, you will build strong internal relationships, provide management information to enable sound financial decisions, manage the budgeting and forecasting process and oversee a complex payroll.

Working with the Director of Finance and IT you will prepare the monthly management accounts, VAT returns, Gift Aid reclaims and the statutory accounts and will ensure that appropriate financial controls are in place and all legislative and statutory requirements are met.

You will be a qualified Accountant with a minimum of 5 years post-qualification experience; charity experience would be desirable. In addition, you will have strong demonstrable management skills gained in a similar complex environment.

An excellent working knowledge of payroll and VAT is essential, along with strong Microsoft Office skills.

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care within the Milton Keynes area. We offer 24 hour / seven days a week palliative care to people who have advanced disease, caring for people in our Inpatient Unit which accommodates 15 patients and the local community. Our person centred care is delivered with compassion and respect for people’s wishes. We have an expanding Therapeutic & Wellbeing service offering Psychological Wellbeing, Social Care, Physiotherapy, Occupational and Complementary Therapy.  Our dedicated Business Development teams and retail portfolio of shops raise vital funds to deliver this care.

In return for your skills and experience, you can expect:-

• To join a supportive and caring team
• Generous annual leave entitlement starting at 35 days pro rata (inclusive of statutory and bank holidays)
• Free onsite parking at the Hospice
• Employer enhanced auto-enrolment pension scheme
• Enhanced maternity, adoption and sick pay provision
• Ongoing commitment to education and professional development
• Blue Light Card discounts (with membership)
• Excellent on-site subsidised catering facilities
• Access to Employee Assistance Programme

This appointment is subject to a Basic Disclosure and Barring Service check

Closing Date: 7 June 2024

Interview Date: TBC

Salary: £31,200 to £35,700 per annum dependant on experience, plus excellent benefits

Location: Central London with flexible working

Hours: Full-time/35 hours per week

Contractual status: 6-month fixed-term contract 

We are looking for an organised, proactive and enthusiastic Project Coordinator to join us here at the Royal College of Radiologists (RCR). 

Are you interested in a career in project management and looking for your next role? If so, the Project Coordinator position might be for you. The role will give you the opportunity to interact with every team within the organisation and support them in making changes to their applications and technology. 

This role will play a crucial role in the success of our technology projects, ensuring all projects are effectively scoped, estimated, planned, communicated and managed. In order to achieve this, the post-holder will own the project standards that others will have to deliver to. 

In addition to working closely with teams across the business, you will also have the opportunity to work with third-party suppliers to ensure that they are meeting the aims of the project.

What you’ll do: 

• Ensure key stakeholders prepare business cases for investment in technology and software to agreed standards, advising them on process and changes or additions to business cases. 
• In collaboration with the business lead, manage the development and delivery of technology projects, ensuring that it meets RCR’s required standards and supporting successful implementation.
• Ensure plans, risks and finances associated with project delivery are tracked as required and made visible for governance and portfolio management purposes. 
• Use feedback and research to recommend improvements to RCR’s IT project management processes, implementing agreed changes.
• Support the Head of IT in the day-to-day management of invoices and of the IT budget, ensuring that spend is accounted for and managed according to RCR’s guidelines.
• Manage, administer and schedule regular board meetings.  Follow up actions agreed in the board meeting, in partnership with the Head of IT. 

What you’ll need: 

• Experience of managing change and business and IT projects
• Experience of managing project budgets  
• Effective interpersonal skills, including ability to provide support and guidance to colleagues across the RCR to both business and technical teams.  
• Ability to identify improvements to ways of working and suggest solutions to problems.   

This is an exciting opportunity to join a progressive and forward-thinking team and organisation. If you are interested in finding out more about the IT Project Coordinator role and the RCR please have a read of the candidate pack.

The closing date for applications is midnight on Sunday 9 June 2024. First stage interviews are due to take place on 13 June 2024, with final stage interviews scheduled for 19 June 2024. 

Clinical Partnerships Lead

Fixed Term 18 months| Part Time (22.5 hours) | Salary: £23,449 per annum (£39,082 FTE) | Location: Hybrid or Remote | Close date: Tues 18 June 2024 (9am)

Join our award-winning team and help the nation enjoy better bone health. We’re a dedicated, inspiring and forward-thinking healthcare charity and our mission is to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals; supporting services to help our beneficiaries; and drive research.

We are embarking on an exciting new project to support and empower people to start and stay on their osteoporosis medication and live well with their condition. This supports our strategic goal of closing the care gap and to prevent broken bones. The Royal Osteoporosis Society has received funding to deliver a digital programme to support patients with high quality information and services to feel more confident in their decisions about their bone strengthening medicines.

We are looking for an experienced partnership lead to join our team and play a key role in embedding both this programme and the wider ROS service offering, within the NHS and key healthcare partnerships to ensure this support is accessible to as wide a range of people as possible.

The Role

As the Clinical Partnerships Lead, you will be responsible for building on existing relationships with Fracture Liaison Services and developing newer relationships and leading pilot activity within primary care settings, to firmly establish referral pathways to the programme from within the NHS clinical pathways.

This role sits within the Services and Influencing directorate and supported by the Head of Clinical Engagement as part of a project team which includes a Programme Manager, a content designer and an external service design agency who will be building the programme itself.

Do you have experience of working with the NHS and healthcare professionals – and a thorough understanding of NHS systems, pathways and processes?
Do you have proven experience of strong partnership development, ideally within NHS or statutory structures?
Proven project management experience: planning, delivery and monitoring of work, including the drafting of reports; and a strong quality or service improvement ethic?

If you’re looking to join a fantastic organisation and team where you can really make a difference, we’d love to hear from you.

Location - In this role, you would benefit from the flexibility of working either on a hybrid basis (with the expectation to attend our central Bath office, at least 20% of your time each month), or working in a fully remote way.

How to apply

To apply, applicants should provide a comprehensive CV, including details of relevant experience and achievements. This should be supplemented by a supporting statement, demonstrating how your skills and experience meet the person specification.

We particularly welcome qualified applicants from ethnic minorities as they are under-represented in the team.

Want to know more?

For more details on this role, please download the job description.
The closing date is Tuesday 18 June 2024 (9am). First round interviews expected to Wednesday 26 June.
The expected start date for this role is October 2024.

REF-214 287

Do you thrive in a fast-paced environment and enjoy creating a positive experience for others? Are you a problem-solver with an eye for detail? If so, we want to hear from you!

We are working with a well known Health Charity seeking a highly motivated and organised interim Facilities Executive for a month to join their team in the London Bridge office. In this role, you will play a vital role in ensuring the office runs smoothly and efficiently, allowing staff to focus on their important work.

What You'll Do:

• Be the friendly face for visitors, contractors, and deliveries.
• Manage office desk booking system and security system.
• Coordinate inductions for new employees, including setting up DSE assessments and home working equipment.
• Maintain a clean, organised, and well-stocked office environment (including ordering essential supplies).
• Collaborate with various teams (People and Culture, IT, Communications) to ensure a positive working environment.
• Oversee storage facilities and ensure compliance.
• Coordinate repairs and maintenance activities with minimal disruption.
• Maintain accurate records in accordance with GDPR and data protection policies.

Who You Are:

• You have experience in office coordination and a passion for creating a positive work experience.
• You are a proactive problem-solver with excellent organisational and prioritisation skills.
• You possess strong communication skills and enjoy interacting with people from all backgrounds.
• You are a team player with a can-do attitude and a willingness to take ownership.
• You have a keen eye for detail and are proficient in data entry and document creation.
• You are comfortable working independently and collaboratively.
• You have a basic understanding of GDPR and data protection principles.
• You are proficient in standard IT applications (Outlook, Teams, Microsoft Office Suite) and comfortable using web applications and databases.

Benefits:

• £15.90 per hour PAYE including holiday pay
• Opportunity to make a real difference for a good course
• Work in a vibrant and supportive environment

If you're a highly motivated individual who enjoys a varied role, we encourage you to apply! If you're a skilled and motivated individual with the above skillset looking to make a difference, we encourage you to apply! To be considered for this opportunity please send your CV to

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Some travel will be expected on an ad hoc basis to our Chesterfield office
 

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Are you an experienced and confident HR professional, customer-focused and practical in your approach? At Versus Arthritis we are committed to developing and supporting our people, using a business partnering approach to enable us to do this. This is an exciting time to join us as we continue to make our charity a brilliant place to work and volunteer.

About the role

This role is about building key relationships with organisation leaders to support and advise on delivering the people agenda and improving organisational performance to push back against arthritis.

The People Business Partner will work closely with key stakeholders across the charity to provide advice, support and guidance, developing our workforce to enable delivery of strategic goals and to positively impact people with arthritis. It’s about:

• effective workforce planning
• influencing, coaching and advising
• learning, evaluating and improving
• building key relationships, and supporting and advising on all people-related activities.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Qualified to CIPD Level 5 or equivalent experience.
• Experience of supporting organisational change.
• Significant generalist HR experience, including managing complex employee relations cases.
• Strong and effective communicator, with the ability to engage stakeholders.
• A flexible, pragmatic and creative approach, redefining problems in light of information gathered or changes of context.
• Evidence of effectively working with ambiguity and comfortable working at pace.
• Strong advising and coaching skills, enabling managers to develop their knowledge, confidence and capability in managing people whilst taking a balanced approach to risk and reputation.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Application deadline and shortlisting 

• We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
• Only shortlisted candidates will be contacted. 

We do not wish to receive contact from agencies or media sales. 

Interview

First interview expected on Wednesday, 19 June at our London office - Saffron House, 6-10 Kirby Street, London, EC1N 8TS.

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

The Talent Set are delighted to be working with Parkinson’s UK to find their new Celebrity Lead.

Parkinson’s UK offer hybrid working a minimum of 2 days per week from their London office.

In this role, you take responsibility for developing new and existing relationships with our celebrity supporters and their agents, stewarding their journey with the charity and making them strong and dedicated advocates across our strategic priorities. You’ll bring creative and proactive ideas ensuring we’re prioritising requests to maximise the potential of our high profile supporters.

Key Responsibilities:

· Implement and own our celebrity strategy and individual stewardship plans to support this, resulting in highly committed and engaged high profile supporters.

· Lead on outreach and negotiation with new, potential supporters for charity activities.

· Manage and prioritise requests for VIP support from across the charity ensuring that they are aligned with our strategic aims.

· Be the first point of contact for celebrities looking for support, signposting them within the charity or acting as intermediary for confidential requests.

· Take responsibility for the management and development of the Celebrity Officer.

· Work with colleagues across the charity to maximise our celebrity supporters across all communications channels, highlighting new opportunities as they arise.

· Make sure that our celebrity supporters are well briefed and up to date with key messages.

· Ensure that our celebrity activity is tracked, reported and evaluated to show the value they bring to the charity.

Person Specification:

· Extensive experience of working strategically with celebrities and their management teams.

· Creative and proactive approach to celebrity engagement and ongoing stewardship.

· Negotiation and persuasion skills to ensure that high profile supporters understand why we’re the Parkinson’s charity to support.

· The ability to build and maintain relationships with discretion and sensitivity.

· Understanding and awareness of the GDPR when handling personal data and information.

· Working understanding of PR and social media to amplify opportunities.

· Excellent attention to detail, organisational and communication skills.

· Ability to prioritise your workload and support your team members to do the same in line with organisational priorities.

· Experience of operating in a modern digital workplace, including using digital tools (and what is needed from the role) to work collaboratively and productively.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

This role will join a vibrant and ambitious fundraising team made up of; major giving, trusts and foundations, prospect research, individual giving, community, events, legacies, innovation and supporter experience. The team’s mission is to raise income for our three hospitals to enable them to continue their vital work. This role will make a huge difference in helping us do that. 

The post holder will manage our supporter panel, cultivating relationships with panel members. Working closely with the Supporter Experience and Journeys Manager this role will test new journeys, support implementation of new fundraising products and integrated campaigns, championing supporter needs and pain points, ensuring their valuable insights contribute to the enhancement of our supporter experiences and journey initiatives.
 

Key Responsibilities

Supporter Experience and journey best practices

• Identify and improve key pain points in existing supporter journeys; making recommendations for improvements that colleagues can implement and support them on how to measure and report back on those changes.  
• Support on measuring supporter satisfaction and testing outputs with supporters.
• Support fundraising colleagues to implement supporter journeys and stewardship programmes across the portfolio to maximise net income and retention of supporters.
• Lead the annual supporter experience and journeys audit, facilitating process discovery workshops to identify pain points and make recommendations on improvements to wider stakeholders and monitor the improvement progress. 
• Deliver process maps for all supporter journeys, ensuring they are monitored and kept up to date. 
• Review communications against supporter journey maps to ensure the supporters needs are met. 
• Help deliver the Supporter Experience and Journey strategy.
• Assist in piloting new stewardship journeys for supporters, ensuring that they feel valued and involved in the charity’s work.
• Collaborate with internal teams, including marketing, fundraising, communications, and program delivery, to ensure alignment and integration of supporter experience initiatives across the organization.

Data & Insight

• To work closely with our Supporter Experience and Journey Manager to gather insight with the data team to optimise current personas and identify new personas. 
• Manage a supporter feedback panel, recruiting new members and conducting user testing to assess the effectiveness of our journeys, experience, products, and integrated campaigns with them.
• Liaise with the fundraising, supporter care, digital and data teams to identify recurring supporter journey issues and make recommendations for improvements.
• Support on implementing our effectiveness evaluation approach to supporter experiences, journeys, and initiatives. Regularly reporting on key metrics and using findings to drive continuous improvement in collaboration with the digital and data team.
• Support on conducting research and analysis to gain insights into supporter behaviours, preferences, and pain points. Utilize data-driven insights to inform decision-making and enhance supporter journey initiatives.

Driving the adoption of supporter-first approach

• Develop and foster excellent working relationships to establish buy-in for a data-driven and supporter-first approach to fundraising across the charities and be prepared where necessary, with sound rationale, to recommend solutions that meet supporter needs, strategic objectives, and journey best practises.
• Help to drive a culture of continuous improvement by identifying opportunities for innovation and optimization within the supporter journey. Implement feedback loops and mechanisms for ongoing refinement of supporter experience strategies.
• When necessary, work with stakeholders to understand detailed operational processes and identify opportunities for a supporter-first approach to help fulfil their requirements. 
• Keep up to date with supporter-centric industry trends, techniques, and best practices related to supporter experience and supporter journeys and share learnings with stakeholders.

Work environment

• The post holder should expect to:
• Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home. 
• Be responsible for the input and maintenance of databases and files relevant to the post requirements.
• Will occasionally be required to attend events in the evening and at weekends.

Skills, Knowledge and Expertise

• Experience of developing best in class user journeys and experiences in the commercial or non-for-profit sector.
• Experience leading complex cross channel journeys or communication plans from start to finish. 
• Experience of facilitating or supporting on user research activities including focus groups, surveys, and user testing. 
• Experience in reporting, evaluating, and testing. 
• Experience of facilitating workshops both virtually and in person. 
• Ability to interpret complex requirements and user needs and make recommendations of implementable solutions.
• Proven understanding of how best to use data insight and analysis to make decisions and inform actionable plans.  
• Knowledge of a Fundraising Database (e.g. Raiser’s Edge or Salesforce)  
• Knowledge of analytic tools (e.g., data dashboards). 
• Knowledge and demonstrable experience of adhering to GDPR and PECR laws and codes of conduct.  
• Understanding of NHS Charities or healthcare fundraising.  
• Excellent interpersonal skills and negotiation skills with the ability to motivate and influence people.  
• Ability to work as part of team and also to use own initiative.  
• Willingness to work had and attend, where necessary commitments outside normal office hours.

Marketing Officer (copywriting and content)  
Harrogate, North Yorkshire 

We offer hybrid working and we are committed to paying the Real Living Wage. 

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Marketing Officer (copywriting and content) you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 
 
As a Marketing Officer (copywriting and content) you will build brand awareness and help to ensure the Yorkshire Cancer Research brand is accurately and consistently presented at all times. 

 
Supporting the the Marketing Manager you will ensure consistency in brand messaging, tone of voice and visual brand representation. You will extend the charity’s reach across Yorkshire by supporting the delivery of integrated marketing and fundraising campaigns. You will also communicate effectively to our supporters to strengthen our relationship with them, create high quality and engaging copy, brand and marketing collateral and supporter communications. 

Specifically, you will: 

• Develop high-quality, supporter-focused written marketing communications for a broad range of channels and supporter touchpoints. These shall consistently apply the Yorkshire Cancer Research tone of voice principles, use the key brand messages and always put the supporter at the heart of our charity’s communications. 

• You will work with the brand team to help to maintain, update and improve our charity’s messaging and will provide training, support and guidance to colleagues as required.

• Lead the development of messaging, copy, content and collateral to support marketing and fundraising propositions or campaigns.

• Lead the creation of written copy and marketing content / assets (including, but not limited to, case studies, photography, key messages, quotes, claims, digital and printed collateral) to support the needs of colleagues across the charity.

• Help develop copy for / lead the creation of key corporate communications, working with relevant Brand & Relationships team members (e.g. Fundraising / Communications). 

• Support the marketing team to develop a process for sign-off on copy and collateral, delivering a good customer service to colleagues / stakeholders while meeting governance requirements. 

• Work with the Head of Marketing or Marketing Manager to help project-manage the delivery of marketing and fundraising campaigns 

 
About You 

To be considered for this role, you will need: 

• To be educated to degree level or equivalent qualification or have work experience in related field. 

• To have proactively worked to advance career through continued professional development relevant to the role and level. 

• To be knowledgeable about brand, brand guidelines, tone of voice and how to achieve brand consistency.

• To be knowledgeable about marketing and understands how to deliver effective integrated marketing campaigns.

• To have excellent copywriting and communication skills.

• To have experience of leading the creation of marketing campaigns / project, including the creation of key marketing assets.

• To have attention to detail and able to carry out tasks accurately, including proof-reading and editing. 

• To be highly organised with an ability to deliver projects on time, to budget and to a high standard.

• To have good collaboration skills. To be able to work effectively as a member of a team to deliver marketing campaigns and activities.

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 11 June 2024. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

London based contract with the option of hybrid working in the office and from home*

An exciting opportunity to lead and transform the CSP’s data capabilities in support of our public-good mission. You will improve our understanding and use of data across the organisation in aid of our 65,000 members and the physiotherapy profession.

The CSP is a one-off organisation. We give expert voice to UK physiotherapy, and support our members throughout their education, working lives and retirement. This makes us stewards of critical knowledge about the profession and its central role in the healthcare system. You will be shaping the data culture and capabilities that scaffold that knowledge.

You will be the visible lead for data in the organisation, a proactive voice to connect our data operations with the strategic objectives they serve. You will combine professional expertise with personal integrity: we are a values-driven organisation, and Data for Good will be your core business.

You will champion the data perspective among the organisation’s leadership: cementing the importance of data in corporate decision-making, and ensuring that our Data Governance and Management follows best practice and supports our ability to leverage data.

You will lead the organisation’s developing data maturity, including use of data and growth in data skills and capabilities in order to improve organisational decision making and influence.

For an informal discussion about the role, please contact Jonathan Scott-bryan, Assistant Director of CSI at Head Office.

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please visit the website for further information.

We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

*The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from. (Remove if homeworker)

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

For further information and details of how to apply, please visit the website via the apply button.

CVs will not be accepted.

Closing date: 10am, 30 May 2024.

Interview date: 13 June 2024.

If you require any adjustments during the application stage, please email the Human Resources team via email.

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please visit the website.

NO AGENCIES

Bowel Cancer UK is the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care. We currently have around 90 staff based in England, Wales Scotland and Northern Ireland. 

Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious new strategy, which will be launching in the spring. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

We are seeking an experienced IT Support Engineer with specialized knowledge in Office 365 and Microsoft Azure to join our team. As the IT Support Engineer - Office 365 and MS Azure Specialist, you will be responsible for managing and optimizing our Office 365 and Azure environments, providing technical support to end-users, and ensuring the smooth operation of our IT systems. You will play a critical role in maintaining the security, reliability, and performance of our Office 365 and Azure services while delivering exceptional support to our internal users. If you are a proactive problem-solver with a passion for technology and a commitment to excellence, we invite you to apply for this exciting opportunity to contribute to our IT operations and help drive our organization's success.

Safeguarding:

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon the role.

Philanthropy Lead

Do you want the opportunity to work on the development of two world-leading new hospitals? This new role will play a pivotal role in the two fundraising campaigns for the brand-new Cambridge Children’s Hospital and Cambridge Cancer Research Hospital. 

If you feel you have the skills and experience for this varied and extremely rewarding role, then apply today!

Position: Philanthropy Lead - Stewardship

Location: Cambridge/hybrid (2 days per week in the office)

Salary: £35,000 - £40,000 per annum (depending on skills and experience)

Hours: 37.5 hours per week (part time hours are negotiable)

Contract: Permanent

Closing date: 2nd June 2024, however, we reserve the right to close this vacancy once enough applications have been received or a successful candidate is found.

About the Role

The Philanthropy Lead joins an energised and committed major gifts team covering trusts and major donors. You will have significant ambitions for developing and sustaining relationships with new and existing donors giving up to seven figure gifts.

This role is key to leading excellent stewardship of donors and the management of the recently re-launched 1766 Circle of benefactors.  You will ensure that the organisation communicates the impact of it’s work by creating a compelling and thoughtful stewardship plan. You will then deliver excellent communications and touch points with some of the closest supporters to ensure they feel connected to and inspired by the charity.

Ultimately the role will lead ACT’s philanthropy stewardship programme through establishing slick systems, sympathetic and thoughtful donor engagement and a pragmatic approach to project management.

If this sounds like something you would like to be involved in, we cannot wait to meet you!

About You

To be successful in this role, you will need to have high standards of personal communication (written and oral); an excellent attention to detail; experienced in managing timelines of projects; and you will need to be a kind and professional team colleague. You will have experience of fundraising writing for a philanthropic audience. Most of all, you will need to understand how to make donors feel valued and ensure that everything you do is considered from their perspective.

You will be asked to send your CV and a cover letter explaining why you are a good fit for the role.

In return

This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.

You will receive a fantastic benefits package including:

• Pension Scheme
• Group Life Assurance @ 4 x Salary
• Enhanced Maternity and Paternity Pay
• Annual Eye Tests + £65 (towards Computer Use Glasses)
• Leisure Centre on site
• NHS Discount Schemes
• Health Cash Plan
• Employee Assistance Programmes
• 25 days of Annual Leave + Bank Holidays PLUS Your Birthday off - increases by one day each year after 2 years’ (up to 29 days)
• Cycle 2 Work Scheme

We strongly encourage candidates of different backgrounds and identities to apply.  Each new team member is an opportunity for the organisation to bring in a different perspective and further diversify the charity.

Other roles you may have experience with could include Fundraising, Fundraiser, Philanthropy, Philanthropy Fundraiser, Philanthropy Fundraising, Philanthropy Lead, Philanthropy Fundraising Lead, Major Gifts, Major Giving, Trusts, Major Donor, Major Donor Fundraiser, Major Donor Fundraising.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.