The CAS/SISS Operations Manager helps people with sight loss to live the life they choose by leading and managing a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs. 

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. 

We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there may be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

Diversity 
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding 
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• Certified Management qualification such as ILM or equivalent relevant work experience in a management, supervisory or volunteer management role. 

• Demonstrable experience of working in a professional management, supervisory or teaching / training role related to vulnerable people.

• Able to demonstrate experience of managing a complex operations environment where exceptional, customer-focused service delivery is achieved. 

• Knowledge and experience of ensuring safeguarding compliance within a team. 

• Knowledge of current legislation, policy and research relating to people with sight loss and/or disability. Up to date with current policies, practice and thinking in the Education and/or Health and Social Care sector.   

Desirable 

• Project Management qualification (Prince-2 or equivalent)

• Professional qualification in a related field (e.g. CQSW/DipSW, post graduate, Dip/Cert, BEd/PGCE/QTS, Habilitation/Rehab/GDT/GDMS.)

• Experience of Rehabilitation practice / Habilitation Quality Standards / working dog practice as applicable (SISS role)

• Experience of professional supervision of staff working with children with complex needs.  (SISS role)

• Experience of working with dogs (CAS role)

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people. 

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply 
Applications need to be made using the online application form, accessed using the ‘apply’ button above. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. 

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised. 
If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

We reserve the right to close adverts earlier than the closing date.

If you are passionate about student ministry and seeing people thrive, this could be the role for you.

We are searching for an experienced and enthusiastic HR professional to join our International Services team in the UK. This is an exciting opportunity to join our successful and growing People and Culture team, which aims to build strong teams that provide fruitful ministry. You will be instrumental in fulfilling this vision.

Reporting to the Head of People and Culture, you will play a key role in shaping and managing the HR team (HR Partner and HR Project Manager). You will lead the HR team in effective day to day HR operations, overseeing the team’s provision of quality HR services to IFES staff and volunteers around the world. You will have both operational and strategic responsibilities, helping us plan and manage important functions such as recruitment, development, and reward.

You will have a warm and professional demeanour, able to build rapport and trust with colleagues. You will be pastorally sensitive, able to appropriately hand difficult and sensitive situations. You should have strong understanding of HR policies and practice, with a minimum of five years’ experience in Human Resources Management, preferably in the charitable sector. You will be a CIPD Associate Member with a Level 5 qualification (or equivalent).

As this is a role in an international organisation, you will have significant experience in cross-cultural contexts, and enjoy working with a diverse team and range of partners.

If you recognise the importance of evangelical student ministry, are confident in your ability to work internationally, and are looking for a challenging role in a forward-thinking team we would love to hear from you.

What we offer:
• generous pension scheme contribution
• 25 days of annual leave plus bank holidays
• on the job training in various aspects of HR and professional development with the CIPD is offered as appropriate.

Our primary calling is to pioneer and nurture a nationally led student witness in every country of the world. The work of the International Service Centre is to support this frontline ministry.

IFES is an organisation with a distinctive Christian ethos. This post is subject to an Occupational Requirement under provisions made in the Equality Act 2010. Applicants should therefore demonstrate a firm Christian commitment and agree with the IFES doctrinal basis and ethos statement.

This job will not qualify for a Certificate of Sponsorship, so you will have to prove you have other means to work legally in the UK before we would consider your application.

APPLICATION DEADLINE: 12 NOON ON TUESDAY 5 OCTOBER 2021

PROVISIONAL DATES FOR INTERVIEWS: WEEK COMMENCING 11 OCTOBER 2021

A growing charity are on a mission to prevent suicide and champion good mental health through improving mental health support amongst students in UK Universities.

The Ted Senior Foundation (TSF) is now looking for an Operational Lead to represent the charity, grow its expanding network in the UK mental health sector, and head up the expansion of the charity’s flagship peer-support scheme in UK universities and educational establishments.

Currently working in Bristol, the foundation plans to expand across the Southwest. As the organisation and role develop, the Operational Lead will also take on overall responsibility for the charity’s operations, including finance, fundraising, grant-making, and communications.

This is a fantastic, rewarding opportunity for somebody who is passionate about being an advocate for good mental health, and who has excellent communication skills, and an ability to promote services to a range of audiences.

Key Responsibilities

• Lead on the expansion and development of the new scheme, presenting it to universities and educational establishments
• Engage with student communities to adapt the scheme to suit their requirements
• Lead on recruitment and the interview process for the scheme
• Plan, develop and facilitate training programmes
• Work in collaboration with educational establishment to develop guidance for students
• Develop and implement a clear evaluation strategy, to continually measure and demonstrate the benefit of the scheme to foundation supporters and prospective educational establishments
• Lead on the charity’s annual budget, reporting to the trustees
• The development of digital marketing material and targeted outreach for the charity
• Work with the fundraising team to put on events, both to generate income and to raise awareness of the importance of good mental health and of the Foundation aims
• Run the grant-making process, including identifying potential grantees and advertising the charity as a funder in the relevant sectors
• Develop relationships within the UK mental health and suicide prevention sectors
• Manage the charity’s communications, including social media channels, whilst building a following among student communities and the wider mental health sector.

Person Specification

We are looking for someone who is passionate about the importance of good mental health who can share the vision of making educational establishments a safer place for students.

You will have previous experience:

• Working within a charity (ideally within a university/education setting);
• Successfully managing projects from inception through to delivery; and,
• Using social media in a business context.

This role would suit somebody who is able to work independently, whilst also being able to engage a wide range of stakeholders, and who has a creative flair to identify new opportunities for the foundation to further its objectives.

Prisoners’ Penfriends is a seeking a diligent, resourceful and dependable new Director to manage the day-to-day operation of our penfriend scheme – and to support the charity as it grows its impact and reach.

About Prisoners’ Penfriends

Prisoners’ Penfriends (PP) is a small, London-based charity that supports the wellbeing of prisoners by extending the hand of non-judgemental friendship via letters and emails. The charity makes it possible for volunteers, in the community outside prison, to write to prisoners in England and Wales – and to do so in complete safety.

PP has grown as an organisation over the past year, extending its reach across the prison estate in England and Wales. Throughout the covid-19 pandemic, with prisoners regularly spending the vast majority of their time locked in their cells, the demand and need for the charity’s scheme has grown considerably.

We are now looking for a new Director to lead the charity on its next stage of growth, to develop the in-house resources needed to run the scheme sustainably, and to establish a clearer picture of the charity’s positive impact.

The Directors duties comprise the following key areas:

Operations

• To lead the charity's paid staff and volunteers in the day-to-day running of the organisation and scheme
• To oversee recruitment and training of staff and volunteers to support the organisation, maintaining high standards of safety and accuracy
• To maintain a good understanding of the external social, political and funding environment that could impact on the charity
• To build an effective working relationship with the chair of the trustee board, including regular reporting and attendance of board meetings
• To ensure backend database, systems and the charity’s website are fully functional and up to date, liaising with PP’s IT advisor as needed
• To carry out other practical and administrative tasks as and when required by the board of trustees.

Scheme management

• To read, record and forward letters and emails between volunteer and prisoner penfriends, overseeing staff and in-office volunteers as necessary
• To keep the organisation’s records of the correspondences up to date, carrying out a monthly review of all of them
• To process volunteer and prisoner applications to join the scheme, matching individuals sensitively
• To maintain the charity’s incident-free record, ensuring no information is passed which may jeopardise the safety and security of volunteers
• To be aware of any signs indicating risk to volunteers or to prisoners, particularly from suicide or self-harm.

Governance

• To ensure the charity’s procedure and policies are up-to-date, and are effectively applied
• To ensure the organisation fulfils its legal, statutory and regulatory responsibilities
• To process records of all communications with volunteers, prisoners and those working in prisons, following PP’s administrative and data-protection procedures
• To follow all PP’s procedures, e.g. for data protection, and equal opportunities.

Finances

• To help to ensure a sustainable income for the charity, identifying opportunities for growing income and supporting or leading fundraising activities as needed
• Working with the board’s treasurer, ensure the charity’s financial transactions  and accounts are recorded in an accurate and timely manner, including Gift Aid records.

Communications and relations

• To ensure effective communications with funders, volunteers, prisoners, and those working  in prisons regarding the scheme and organizational developments. This includes regular newsletters and funder reports
• To build relationships with prison staff and government officials in order to drive use of the service, discuss a prisoner’s safety, and to further the charity's work
• To secure insights from scheme beneficiaries regarding the charity’s work
• To serve as an ambassador and spokesperson for the organisation at events and to media.

Personal qualities

• Committed to the welfare of prisoners, maximizing the scheme’s impact in mitigating loneliness and depression, and supporting rehabilitation
• Conscious of the risks involved when putting volunteers in touch with offenders, carrying the responsibility for maintaining an incident-free record for the charity throughout their work
• Conscientious and meticulous in following the charity’s procedures, and accurate when making and keeping records
• Dedicated to the charity’s work, which may occasionally involve long days visiting prisons, weekend volunteer training, and work outside of normal hours.

The successful candidate must demonstrate:

• Strong analytical and financial management skills, to manage budgets efficiently and report in a timely fashion on financial performance
• The communication and interpersonal skills to motivate and support staff and volunteers; as well as to develop effective relationships with partners, funders and scheme users
• A strong understanding of governance, in particular with regards to ensuring safety and security
• The ability to work to high standards of accuracy personally, and to ensure the work of staff and volunteers is accurate too
• Awareness of the justice sector context in which the charity operates
• The ability to advocate on behalf of the charity to a range of audiences and stakeholders
• Experience of successful bid writing and fundraising applications an advantage.

About the Youth Endowment Fund 

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice. 

In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them. 

The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people becoming involved in violence. We do this by funding great initiatives, finding what works and working for change - scaling up and spreading the practices that make a difference. 

One of the most important things we do is decide which projects we should fund and evaluate. We want to pick the projects that are most likely to make a lasting difference to keeping children safe. We’ve real experts on our team to help us make those decisions. We’ve staff who are expert on what’s likely to work, others who know how to best evaluate projects, and others who are great at thinking what could be copied and scaled to reach more children. However, unless we’re really well organised, this can all take a long time and – with so many people involved – can get complicated. It’s critical that we have excellent plans and processes for deciding what sort of projects we’ll look for, receiving applications, considering them, setting up evaluations and getting the projects started.

To make this all work, we need someone who’s great at organising and making things happen. They don’t need to be an expert in our work, they need to be great at managing projects, improving systems and processes, and making everything work effectively. This is the role we’re looking to fill. 

Key responsibilities 

Most fundamentally, your job is to make sure that we decide what to fund and evaluate, and get the funding and evaluation in place efficiently and effectively. You’ll develop, lead and champion the processes and systems that you think we need to get this right. To do this you’ll:
 

• Become an expert in our processes for selecting, managing and evaluating projects and always look for ways we can improve the way we do things. You’ll make sure we always follow these processes, so we spend less time thinking about how to do something and more time doing it. 

• Manage the systems we use to fund and evaluate projects. Most importantly, we use Salesforce to assess, select, manage and monitor our funding. You’ll need to become excellent in using and managing this system. This doesn’t mean you must have previously been a Salesforce administrator. This means you know how to get your head around big systems and databases like Salesforce and can make decisions about how such a system should be designed to fit with our processes. It means you’ll work closely with our external developers, you’ll be trained to set up the system for our different funding rounds, you’ll provide training to staff on how to use it and you’ll instil the culture we need to make sure it’s used effectively. 

• Make sure that we’ve a clear plan in place for every time we provide funding and set up evaluations. You’ll brilliantly manage that plan, making sure everyone knows what’s expected of them and by when. 

• Carefully keep track of the resources we need to deliver on each round of funding. You’ll make sure we always have the right amount of time, enough people and the right tools to perform brilliantly. 

• Make sure we have clear agreements in place with our grantees, evaluators and researchers. You’ll have our lawyers to support you, but you’ll become an expert in our agreements and you’ll make sure we have them in place in plenty of time for projects to start. 

• Make sure we have accurate and up-to-date forecasts at all times for the disbursement of funds to grantees and evaluators and to support decisions on the size of each round of funding. 

• Develop excellent reports and dashboards so everyone has the best and most up-to-date information about what’s going on with our funding.

• Ensure we effectively manage our risks when it comes to the distribution of funding. This includes making sure people understand and follow the principles and guidance we have in place to ensure that we keep children safe, operate in line with data protection law and best practice, and we maintain excellent monitoring of our project delivery.

• Line manage a member of staff who leads on meeting the administrative needs of two of our teams working on our funding (our programmes team and our evaluation team). You’ll support this person, ensuring that they have clarity on what their goals are, develop them and help them to do a job they are proud of.

About you 

You’re this sort of person: 

• You’re brilliant at managing big projects and getting things done: You can get your head around big projects that involve many different people, develop excellent plans and make sure everyone knows what’s going on and what their role is. You’ve developed excellent tools and processes for managing projects in the past. In previous roles, people have relied on you to make sure things are well organised and delivered on time.

• You’ve experience working on complex systems: You’re very familiar with customer relationship systems and have ideally used Salesforce before. If you haven’t, you have a proven track record of quickly getting your head around a new system and becoming the ‘go-to’ on it for an organisation.

• You make a lot of data and information seem simple: You understand the importance of good data and reporting and you love getting into the numbers. You’re not only able to extract and analyse data but you’re able to present this in a way which can be easily understood.

• You win people over. People tend to warm to you and respect you. You’ve built good relationships with people at every level alongside those outside the organisation. 

• You work very well in a team. You’re not motivated by being the individual winner. You want the team as a whole, to succeed. You don’t care who gets the credit as long as things get done. 

• You learn fast but remain humble. You’re quick at getting your head around things. It wouldn't faze you to have responsibility for organising things that are new to you as long as you have an expert to ask advice from. You like learning and developing. You know how much you don't know as well as what you do. 

• You don't want your days to pass without making a difference. You want to play a significant part in a charity that is making a difference. You like the idea of doing a job that makes young people safer. 

• You are committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values.   

While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of youth violence. 

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. 
 

To apply 

Please apply by 23.59 on 17/10/2021 

You’ll be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage. 

• First round interviews will take place in the week commencing 25/10/2021 

• Second round interviews will take place in the week commencing 01/11/2021 

• Third round interviews will take place in the week commencing 08/11/2021 

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area. 

Exciting opportunity for a Director of Operations.

We are seeking a dynamic individual for the unique role of Director of Operations to join our team at Wild Futures in Cornwall, UK.

This position will oversee a small sanctuary team including the Site Manager, Supporter Relations and Office Manager, Primate Care Team Manager and will report to the Board of Trustees.

 The Director of Operations will be instrumental, in conjunction with the Trustees, in formulating and implementing the strategic plan for Wild Futures. Accountable for the leadership, organisation administration including resources and financial management required to deliver the plan.

 They will be a lead member of the Finance Group and will act as the main point of communication between the trustees, the employees and the public.

The successful applicant must be able to demonstrate a commitment to the mission and vision of Wild Futures. They will need to be motivational, positive and drive delivery of strategic and operational goals.

 Salary: from £30,000 dependent on experience

Requirements

ESSENTIAL

At least undergraduate degree in an appropriate discipline.

Leadership experience

Experience of managing people and resources

Passion for animal welfare and conservation

DESIRABLE

Experience managing animal sanctuary or similar organisation

Primate experience with a good working primate knowledge

Experience working in tourism sector

Post graduate qualifications in primatology

Managing finances

Appointment is full-time, five (5) days a week with some weekend work applicable and will primarily be based at the Wild Futures Sanctuary.

How to apply

Interested parties please forward your cover letter (stating the applied position) and CV to Rachel Hevesi

Only shortlisted candidates will be notified.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strict confidence and used solely for recruitment purpose.

Closing date: 15th October 2021

Wild Futures is a registered primate welfare and conservation charity rescuing, campaigning, educating and providing sanctuary to primates in need. We also support projects overseas, working to protect primates and habitats worldwide.

Wild Futures registered charity no. 1102532

We are particularly interested in candidates that will add diversity to the ShareAction team.

Purpose of the role

ShareAction is undergoing a period of growth and organisational development that offers us a major opportunity to realise our strategic goals and achieve greater public benefit as a charity. To realise this opportunity, we need wise, experienced and confident leadership of our Finance and Operations functions. You will support the organisation in making well-judged recommendations and decisions and executing them ably. You will bring ShareAction’s values of courage, persistence, independence, respect and inclusivity to life in your own work and in the Finance and Operations teams who report to you.

In your delivery of this critical role, you will build the confidence of key internal and external stakeholders: board of Trustees, Executive Leadership team, staff, funders and partners.

Key responsibilities

The Director of Finance and Operations is responsible for providing confident and dynamic leadership of ShareAction’s financial management, risk management and operations in line with the charity’s vision and strategy. The Director will report to the CEO and account to the Chair of the Finance, Audit and Risk Committee of the board.

Working alongside the CEO and Leadership Team (LT), the Director will develop and implement plans that ensure robust financial, risk and operational management of the charity at a time of growth and change. The Director will have overall responsibility for ShareAction’s Financial Management, Risk Management and Compliance, IT, Facilities and Governance Services.

Joining ShareAction at this crucial time, the successful candidate will have the opportunity (subject to funding) to oversee and shape the continued expansion and development of both the Finance and Operations teams in support of wider organisational growth.

• Providing strategic, inspirational and sensitive leadership of the finance, risk and operations functions in the service of ShareAction’s strategy and goals;
• Providing empowering and empathetic management of staff who report to you and their growing teams, helping them to develop their own management skills, their internal profile and the effectiveness of their work in the service of ShareAction’s goals;
• Developing budgets and financial plans for ShareAction in partnership with the CEO and Leadership team. Working with senior colleagues across the organisation to empower them in making effective financial decisions and managing risks in their areas of responsibility;
• Working closely with the fundraising team to ensure that bids and reporting have the correct financial data included;
• Overall responsibility for the development and implementation of ShareAction’s short-to long-term strategy for facilities (office management, ethical procurement, disaster recovery, regulatory compliance) and IT (Infrastructure, Hardware, Software, Security, Data Protection);
• Overall responsibility for maintaining and operating our organisation-wide risk management framework and for ensuring ShareAction is compliant with relevant financial and legal obligations, including statutory financial reporting;
• Responsible for the establishment and embedding of effective and proportionate organisational processes and systems across the organisation, ensuring alignment with ShareAction’s values and culture.

Desirable

• Experience of managing staff in a hybrid working environment;
• Experience of programme monitoring and evaluation;
• A track record of action on diversity and inclusion;
• Experience of philanthropic fundraising and funder relationship management;
• Knowledge of data protection regulation/GDPR

Next steps

To apply, please complete the application form on the ShareAction online recruitment portal via the Apply button.

Closing date: 23 September 2021

Interview dates: First-round interviews will be held 30 September and 1 October 2021. There will be a minimum of three interview stages.

Operations Director – Quality & Performance
Salary: NJC Scale Points 41 – 46, starting at £44,863 pa
Hours: 37 hours per week
Location: Leeds

Touchstone is a multi-award winning mental health and wellbeing charity operating in communities across Yorkshire.  Our passion is people and we aim to deliver our vision of “Inspiring Communities, Transforming Lives” through the excellent and diverse people we recruit and nurture.  Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.

The successful candidate will provide leadership and effective management of the operational teams and services and have overall strategic responsibility for the development of these services in line with the Strategic Business Plan.

You will be responsible for leading quality & performance, continuous improvement and service action planning practice and activity across the organisation ensuring Touchstone’s Strategic Business Priorities are achieved and risk effectively managed.

Closing Date: 19th September
Interviews will be held on: 7th October

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

Touchstone is an equal opportunities organisation, a Trans Positive employer and applications are welcome from all sections of the community, particularly, BME and LGBT communities and/or people with disabilities who are under-represented within Touchstone.

Further information can be obtained from our equal opportunities policy. Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you.

No agencies please.

HLSI is looking for a creative, resourceful, commercially-aware and professional Operations Manager.

The Highgate Literary & Scientific Institution is a centre for educational, cultural and social renewal.  A lending library, a programme of weekly lectures and an archive have been integral to the membership of HLSI since its establishment in 1839.  Activities now also include adult education courses, debates, concerts, film screenings and art exhibitions, all open to both members and the public.  The historic Grade 2 listed building also hosts weddings, fairs and other events. HLSI is at the centre of the area’s varied cultural and social life and is one of the very few such institutions remaining in the country.

Reporting to the President, and with the help of a small team, the Operations Manager will:

• take full responsibility for the administration of HLSI and the overall management of the building and the employees
• manage its operations cost-effectively and efficiently, creating and maintaining a welcoming and safe environment
• support the strategy and policies of the management team 
• ensure financial transactions and purchases are managed correctly
• ‘be the face’ of HLSI to members and public
• promote engagement with, and membership of, the Institution

To be our Operations Manager, you will be able to demonstrate:

• management experience in a professional or voluntary environment with the ability to develop a collaborative team
• excellent interpersonal skills with a range of people including volunteers and the public
• personal integrity and creativity in problem-solving
• excellent communication skills, numeracy and accuracy
• a willingness to ‘go the extra mile’
• experience of managing finances and developing budgets

Application deadline: midday Monday, 27 September 2021

First interviews: 7 October 2021

Second interviews: 16 October 2021

Job Title:  Head of Operations

Hours:  Full time (37.5 hours per week)

Salary:  £45-50k depending on experience

Location:  Home-based (office available in Southampton)

We are working in partnership with Sailors’ Society to appoint a Head of Operations.  Sailors’ Society is one of the larger and most comprehensive seafarers’ support charities in the world, offering a personal lifeline to seafarers on board ship and in port. The charity also works with families and seafaring communities around the world providing education and healthcare support.

The charity has just launched an exciting new strategy and needs an experienced operations professional to support the CEO and senior leadership team to implement the new vision, mission and objectives. 

To be a success in this role you will be able to demonstrate the following:

• Experienced strategic leader with a project delivery background
• significant operations and commercial experience
• experience of building effective relationships, both internally and externally
• excellent budget management skills
• experience and confidence in managing multiple projects simultaneously
• excellent verbal and written communication skills

You will be joining a busy team bringing experience and enthusiasm, you’ll be highly motivated, creative and have a positive can-do attitude.  You’ll be empathetic, approachable and have the ability to help guide an organisation through a period of change.

For more information, please contact Adam Stacey, Executive Director, Charisma Charity Recruitment.

Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

Closing date: 12 October

Interviews: Rolling
However, due to the nature of the role we are reviewing applications as they come in, so please apply as soon as possible as the role may be closed early if a suitable candidate is found.

The Bow Food Bank Ltd. Is seeking to recruit a full time Operations Manager to be responsible for its two large and busy food banks in Bow and Bethnal Green.  The post-holder will be responsible for the smooth operation of both food banks, leading and supervising volunteers, ensuring that we provide a friendly and hospitable welcome to our clients and working alongside the Executive Director to develop an efficient and effective service that meets the needs of the local population.

The job is hands on, highly varied and would suit someone with the ability to manage stock and distribution, experience of managing people (volunteers), ideally with an understanding of the diverse populations in Tower Hamlets and how food poverty affects people.

The Refugee Council works in the UK with asylum seekers and refugees. Our operational teams work in various locations in England, providing advice and specialist assistance to enable people to live with safety and dignity and to rebuild their lives in the UK. This includes supporting people seeking asylum to navigate the complex asylum system by providing them with information and assistance to engage with the Home Office and legal representatives, and assisting refugees and people seeking asylum to access key services, including housing, welfare benefits, health, education and employment.

Purpose of the Job

The Therapeutic Service enables people seeking asylum and refugees who present with mental distress to secure the specialist support and/or skills to de-escalate the crisis of mental ill health and engage with their asylum or integration journey. The service provides one-to-one and group therapy through a team of multi-disciplinary psychological therapists to asylum seekers and refugees presenting with mental distress.

The team has an established psychosocial therapeutic care model that addresses clients’ diverse needs, such as people who are survivors of torture and organised violence; have experienced serious and/or acute mental health issues; are suffering from trauma or post-traumatic stress disorder or are experiencing tremendous stress, anxiety or depression and other disabling psychological conditions; are likely to become isolated, anxious, depressed, etc. during the process of seeking asylum, integration or resettlement; and those whose mental wellbeing is at risk.

The Operations Manager of Therapeutic Services will work with the Head of Therapeutic Services to deliver effective services in London and across the regions.

Main Duties and Responsibilities

Service Management and Development

• Provide line management to a team of therapeutic staff on their day-to-day work, supporting them to do their work safely and effectively and providing them with regular supervision according to RC procedures.
• Support the delivery of therapeutic services to separated children, refugee families, people seeking asylum and refugees, using the therapeutic approach model of intervention to provide high-quality services.
• Support the Head of Therapeutic Services with strategic development and service implementation. Work with the Head of Therapeutic Service to draw up service budgets.
• Manage objectives to be achieved by the therapeutic team, including project outcomes and impact measurement, and ensure that these support the achievement of the Refugee Council’s strategic objectives.
• Take the lead in safeguarding, ensuring all staff are familiar with safeguarding procedures and receive regular safeguarding training.

Staff & Volunteer Management

• Be responsible for the recruitment and training of a team of therapists and supporting staff in accordance with service needs and funding requirements.
• Line manage and provide regular management supervision to project managers and staff in London and across the regions.
• Support staff and volunteers and manage performance, ensuring that they are well motivated and receive consistent and regular supervision in line with Refugee Council policies.
• Provide good leadership to the Therapeutic Services, ensuring staff and volunteers are used effectively to maximise the delivery of the teams’ objectives.
• Help staff to manage the emotional impact of the work by directly supporting them and ensuring the provision of appropriate external clinical supervision across the service.

Service Delivery

• Develop, implement and maintain the delivery of effective therapeutic services in accordance with the Refugee Council’s strategic objectives and services strategy.
• Implement multiple projects across England effectively to meet their objectives, ensuring that outcomes are met and collating appropriate date for reporting back to funders.
• Establish and maintain effective referral pathways and cross-referrals with other internal Refugee Council teams and external partners of refugees and people seeking asylum with mental health and wellbeing needs.
• Work closely with project administrators to ensure the project procedures and process are clearly defined and in place.

Additional Information

Health & Safety

The post-holder is responsible for:

• Cooperating with the Refugee Council in delivering all legal responsibilities in respect of your own and your colleagues’, volunteers’, clients’ and others’ health and safety whilst at work.
• Becoming familiar with the Refugee Council’s Health & Safety Policy and procedures, including evacuation procedures at your workplace.
• Carrying out risk assessments of your own work and especially of your own workstation to ensure that you do not expose yourself or others to unnecessary risk.

Flexibility

In order to deliver services effectively, a degree of flexibility is needed, and the post-holder may be required to perform work not specifically referred to above. Such duties will, however, fall within the scope of the job, at the appropriate grade. The job description will be subject to periodic review with the post-holder to ensure it accurately reflects the duties of the job.

For further information and to apply, please visit our website via the Apply button.

Closing date: 10 October 2021.

As part of its recruitment policy, the Refugee Council intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion, or is disadvantaged by any condition or requirement which is not demonstrably justifiable.

Victim Support is looking for a full-time Operations Manager to work Monday to Friday 9am to 5pm based in Greater Manchester. This is a fixed term contract until January 2023.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

As Operations Manager your primary role will be to ensure the delivery of excellent support and line manage a team of Team Leaders to provide a high-quality frontline services to victims of all crimes. To be the lead in crisis situations and provide advice and guidance on safeguarding, child protection issues and information sharing concerns.

You will be accountable for the performance of the service against operational plans and performance standards, including compliance with national standards and codes of practice and all legislative requirements.

You will be required to take lead responsibility for ensuring that appropriate allocations, work plans, appraisals, supervision and staff development strategies are devised, implemented, monitored and reviewed in line with service and Victim Support standards, timescales, aims, objectives and ambitions, and therefore have a proven track record of managing a team delivering services of similar nature and scope, including performance management and staff development.

Experience of data management with strong IT skills are also essential requirements as you will provide regular reports to the Area Manager and funders where needed.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

The Charity is looking to appoint a Director to oversee the next stage in the charity’s development.  With the current interim Director now moving on, this is an opportunity for a dynamic, committed and experienced individual to join the charity and shape and deepen our work and impact in the Borough of Hackney.

Founded 25 years ago, Hackney Night Shelter provides routes out of homelessness for people in need in Hackney by working with the community to provide warmth and shelter to homeless guests and to support them in rebuilding their lives. 

During the Covid-19 pandemic, the charity has successfully moved away from a roving night shelter model to a static building-based model in the Borough (one female only shelter and one mixed gender shelter). Formerly known as Hackney Winter Night Shelter, the charity is now a year round service supported by a small dedicated staff team and over 250 volunteers.

Specifically, you will:

• Work with the Board of Trustees to realise HNS strategic objectives, demonstrate impact and deliver real value to the sector
• Spearhead the search and secure a new long term shelter venue by June 2022
• Be responsible for ensuring effective operational delivery through management of a small team of staff and volunteer resources
• Oversee organisational fundraising (trusts, foundations and statutory funding focus) and donation management
• Sustain and build strong strategic and working relationships with a wide range of stakeholders (council members and officers, funders, supporters, faith and community leaders, and the local business community)

In order to be considered for this role you will have previous senior management experience in the Charity sector and experience of working with vulnerable adults (ideally, but not necessarily within the homeless sector). You will have a strong knowledge of charity governance, excellent interpersonal skills, and experience of trusts/foundations fundraising.

The shelters are operational, and this is a client facing role, so while there is some flexibility for the successful candidate to work from home occasionally (up to 2 days per week), this role is predominantly hands on.

How to apply:

Hackney Doorways is committed to equality and diversity, and we encourage applications from all backgrounds but particularly from those who have lived experience of homelessness.

Interested applicants are encouraged to visit our webiste. Please submit a CV and a maximum two-page covering letter explaining:

- Your interest in applying for the role, and

- Your relevant experience as per person specification outlined above

Closing date 4th October 2021, first round interviews w/c 11th October 2021.

Hackney Doorways is a Registered Charity No.1139183

A company limited by guarantee registered in England and Wales No. 07064774