Toybox is looking for a dynamic, experienced leader, with a strong background in International Development.  We need someone who is prepared to think differently; who will contribute to our innovative culture and; someone who embodies our core value of Courageous.

You will be an integral member of the Leadership Team as well as holding responsibility for all our international work. You will lead the engagement with our portfolio of partners, driving forward programme quality and accountability, and at the same time improving our impact reporting.

If you have a solid knowledge of International Development programming, a strong, proven success in accessing Institutional Funding and want to excel in spearheading Toybox’s income growth in this area and a passion to add value and constantly improve impact, then this job is for you.

Interview information

Interview 1st round: 23/24 January 2020

Interview 2nd round: 31 January 2020 

About Toybox

Toybox is committed to safeguarding and promoting the welfare of children and young people, and expects all staff, trustees and volunteers to share this commitment. Toybox values diversity and therefore we encourage and welcome applications from suitably skilled candidates from all backgrounds. We will only use the information you provide to process your application. For more information about how we use your information, see our Privacy Policy. In submitting an application for this role, we will deem that you have read and understood this Policy. Toybox has signed the ACEVO Diversity Charter for Charity Leadership.

Toybox is based within walking distance to Bletchley train station with direct links to London Euston.

Manchester International Festival (MIF) is the world’s first festival of original, new work and special events, staged every two years. From 2021, as well as producing a biennial festival, we will also run The Factory, a new state of the art building and producing organisation in the heart of Manchester.

To ensure that the organisation engages, increases and diversifies audiences and participants for both Manchester International Festival (MIF) and The Factory. Devise and deliver an audience development strategy. Oversee a comprehensive communication plan for the transition and journey towards The Factory and beyond.

Responsibilities: 

• Lead on the development and delivery of an innovative Audience strategy which will enable The Factory to welcome over 1 million visitors (ticketed and free events) in its first year of operation, as well as achieving ambitions in digital, community and international engagement
• Work with the Director of Organisational Change and Transition to lead/contribute on the audiences and brand strand for transition into The Factory and identify other change needs
• Oversee the management of audience research and evaluation and to effectively interpret patron data – growing both new audiences and retaining existing ones
• Work closely with the Executive Director to ensure an expansive and joined up approach to audiences across all platforms
• Be accountable for audience targets
• Lead the organisation’s approach to Customer Relationship Management (CRM) working with key stakeholders to develop rich content to build engagement with the brand and deliver a meaningful customer experience
• Manage the effective collection, analysis and use of market intelligence, audience research and sales data, to inform and track revenue, reputation and engagement goals
• To oversee the effective delivery of a communications strategy for both The Factory and the Festival working with the Press & Marketing Directors to achieve set goals
• Collaborate closely with the Artistic Director, Creative Director and Producing Department to embed audience development in creative strategies
• Collaborate closely with the Creative Engagement department to ensure integration of audience development and participatory programmes, and to involve the widest possible range of communities as active partners in audience development
• To liaise with the peers internationally to support the development of audiences for MIF and The Factory’s touring work, and to share best practice

First round Interview date: 03 February 2020 

Second round Interview date: 17 February 2020 

All applications must go through the online application form or if you have any specific accessibility requirements (such as printed forms/Job Packs) please contact the MIF Office. Applications through any other method will not be considered.

MIF are always happy to make reasonable adjustments for candidates where possible.

PHG Foundation is looking for an experienced manager to lead and operate our corporate services including finance, facilities, HR and governance. We are a well-respected policy think tank, advocating for and providing leadership on the translation of modern and emerging biomedical technologies to improve healthcare. 

You will be educated to degree-level with relevant continuing professional development and have a good record of successfully managing people and corporate services. You will be able to demonstrate strong financial literacy, excellent written and oral communication skills and the ability to work effectively in a very professional team. A clear thinker, planner and practical problem solver, you will be pro-active, adaptable and resilient. Knowledge of the company secretary role and/or charity governance requirements would be highly desirable.

The Foundation is a linked exempt charity of the University of Cambridge

The deadline for applications is 3 January 2020

Interviews will be held in Cambridge on 15 January 2020.

The Royal Foundation is the primary philanthropic and charitable vehicle for The Duke and Duchess of Cambridge. Our programmes currently revolve around five main themes of work; mental health, early years, wildlife conservation, young people and the armed forces community.

We are currently seeking a values-driven Director of Finance and Operations to work with our Executive, Board and Principals to deliver our ambitious strategy and our vision to make a real and lasting impact in our priority areas. The successful candidate will be instrumental in helping to shape the next chapter of our organisation as we move into our second decade. You will have a broad remit covering finance, governance and operations while supporting not just the Royal Foundation but also the exciting and innovative programmes we incubate. This role will need someone with excellent people skills as they inspire their team, support the wider organisation and build strong relationships across a diverse stakeholder map.

The Royal Foundation wishes to encourage applications from experienced professionals who will bring skills and expertise and passion for the causes we work on. Reporting to the Chief Executive and as an integral member of the Foundation’s Senior Management Team, you will advise on all aspects of strategy and operations with a particular responsibility for providing incisive business intelligence, strong financial and management accounting and robust governance. You will partner with the CEO to lead the organisation through an ambitious phase in its programme development, providing appropriate and constructive challenge on financial assumptions and asks. The Director will be a key advisor to our Board of Trustees, assisting them in their work to guide the Foundation to success.

To apply and download the appointment details, please click Apply now and quote reference 4467. The closing date for applications is Thursday 16th January 2020 at 9am GMT.

The role will be based in London and the salary is commensurate with the seniority of the appointment.

The Royal Foundation of the Duke and Duchess of Cambridge is committed to equality of opportunity for all employees. We are happy to talk about flexible working and we promote a workplace where you can be your authentic self and achieve success based only on your merit.

Protecting your personal data is of the upmost importance to Perrett Laver and we take this responsibility very seriously. Any information obtained by our trading divisions is held and processed in accordance with the relevant data protection legislation. The data you provide us with is securely stored on our computerised database and transferred to our clients for the purposes of presenting you as a candidate and/or considering your suitability for a role you have registered interest in.

Perrett Laver is a Data Controller and a Data Processor, as defined under the General Data Protection Regulation (GDPR). Our legal basis for much of our data processing activity is ‘Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Director of Supporter Operations and Database Services

Living Planet Centre Woking, Surrey

circa £73,000

The WWF organisational strategy requires increased growth in our support for WWF’s mission across the key goals (thriving habitats & species, polar & climate, food, fight for our world, growing support) of our strategy. To achieve this growth increased income generation is required to deliver a trajectory to £100m by 2024+ this requires a substantial step change in income and supporter growth.

The Supporter Operations and Database Services function is central to the new Income Generation Strategy. Our supporters are at the very heart of what we do. The Supporter Operations unit focus on engaging and inspiring them to continue their journey with WWF. They handle supporter enquiries, process their donations and share their feedback. Their goal is to build personalised relationships and to do what matters to our supporters.  Supporter Operations is comprised of two units: Supporter Care and Income Processing. 

Supporter Care is the first port of call for our supporters – through e-mail, live chat, letter, social media and phone. The Income Processing unit are the ‘behind the scenes’ team.  They open, sort and distribute the post for the whole organisation and handle all the written queries sent by our supporters.  They deal with all financial transactions for our supporters, key donations (cheques, cash and CAF) and handle all our Direct Debit claims as well as Gift Aid claims. 

Database Services unit focuses on the strategic development and operational management of the organisation CRM (including Fundraising) databases.  This includes various services to support the use of the functionality and data held such as fundraising selections, data management, end user support and training.

MAIN PURPOSE AND SCOPE OF THE JOB

This role leads, motivates, manages and develops both the Database Services and Supporter Operations teams.  It has direct line management for the Head of Database Services and the Head of Supporter Operations.  It is responsible for ensuring that all the people, systems and processes that manage all inbound supporter interactions are effective and engaging and responsible for the people, systems and processes that manage all inbound supporter interactions.  It is also responsible for overseeing the strategic development and operational management of the organisation CRM (including Fundraising) databases. 

As well as leading and motivating Supporter Operations and Database Services teams you will be an integral part of the WWF-UK leadership team, championing our supporters within the organisation.  

This role has 2 direct reports and is responsible for a team of over 22.  It is responsible for data quality and supporter care for over 1 million supporters and managing an expenditure budget of over £600k.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

· Leads, inspires, develops and manages both Database Services and Supporter Operations functions.  Direct line management for the Head of Database Services and the Head of Supporter Operations.

· Responsible for providing an effective and inspiring experience for WWF supporters cost-efficiently

· Responsible for the people, systems and processes that manage all inbound supporter interactions

· Responsible for developing and maintaining the WWF supporter information system to support all fundraising and engagement needs

· Responsible for administration and legal compliance of Gift Aid, direct debits and other payment methods

· Oversees the strategic development and operational management of the organisation CRM (including Fundraising) databases which includes services to support the use of the functionality and data held such as fundraising selections, data management, end user support and training

· Works in collaboration with the Director of Individual Marketing and Legacies and Director of Events and Community to ensure outstanding supporter experiences are delivered at all times through the highest quality data and care.

· Managing relationships with partner companies and organisations and maximise all opportunities to support WWF’s communications, fundraising and advocacy objectives.

· To maximise every opportunity to gain competitive advantage and work with the Supporter Income and Engagement Senior Leadership Team to ensure that all profitable market opportunities are maximised in line with the One Team approach to fundraising.

· Member of the WWF-UK Leadership team.

· Deputise for the Executive Director of Supporter Income & Engagement as required.

PERSON SPECIFICATION

EXPERIENCE, QUALIFICATIONS & KNOWLEDGE

· Demonstrable experience in leading supporter operations and database teams to outstanding results

· Significant experience of developing, monitoring and managing specified plans of work

· Extensive experience of managing and allocating financial, human and other resources effectively to meet work plan objectives

· Significant experience of supplier management and of managing contracts

· Experience of leading and managing a significant support function for an organisation with large numbers of individual customers or supporters

· Demonstrated understanding of customer service issues in a non-profit context

· Demonstrated understanding of Customer Relationship Management in a non-profit context

· Strong understanding of database systems and their application to support the business processes of a major organisation

· Demonstrated understanding of legal and compliance issues relating to charity fundraising, Gift Aid, GDPR and direct debit regulations

· Extensive in leading projects with a complex stakeholder landscape, with the presence and ability to develop and maintain mutually beneficial relationships at a senior level.

· Proven ability in creating and developing supporter care strategies and translating strategic imperatives into clear deliverables and working priorities.

· Significant experience of managing external service providers in supporter operations and database services to achieve excellent results.

· Ability to be forward thinking, results driven and provide swift problem-solving support.

· Degree or relevant professional qualification.

SKILLS AND COMPETENCIES

· Skilled at thinking critically to evaluate the success of work plans and then making changes that will enhance future performance

· Ability to inspire, manage, develop and motivate teams to achieving challenging goals through personal leadership in a variety of contexts.

· Stand by decisions, be accountable for actions and empower others to take responsibility to deliver work on time and to budget.

· Excellent organisational, planning and management skills, in particular excellent communication skills and the ability to influence effectively at all levels including trustee boards.

· Strong collaborator who is able to consider issues from a number of perspectives and work effectively cross channels, directorates and functions as well as with external parties.

· Open and honest, able to deliver difficult messages when needed.

· Excellent ability to identify key or underlying issues in complex situations making recommendations as required.

· Highly numerate with strong commercial financial management acumen.

· Champion organisational culture, bring organisational values and behaviours to life through driving and setting clear expectations and standards and being a role model.

· Excellent clarity in both written and oral communication.

· Good at building internal and external relationships and strong networks of influence.

· Ability to thrive in a fast-paced, high-performing environment.

· Vision, resilience and determination.

· Passionate about the aims of WWF-UK.

To apply please visit our website via the link and apply online

Closing Date: 01/01/2020

WWF-UK’S VALUES

WWF-UK’s values are: ‘We are courageous’, ‘We are passionate’, ‘We are collaborative’, and ‘We are guided by science and inspired by the wonders of nature’. These values should be embedded in your work and behaviour, and any associated policies and processes adopted consistently.

This document sets out key responsibilities of the role and is not intended to be an exhaustive list of tasks and duties. We reserve the right, at our sole discretion, to reasonably vary the responsibilities from time to time depending on the needs of the organisation without changing the level of the role.

Operations Director

London

Reporting to the CEO

A faith-based charity in London are seeking an Operations Director to support with the management of the charities resources. You will have responsibility for Finance, HR, IT, Legal and Property

Your responsibilities will include:

• The management of operations including finance, HR, property, IT and Legal
• Providing financial advice to the CEO and trustees
• Develop a strategy for securing sufficient income and assisting the CEO with fund-raising strategy
• Oversight to financial reports, statements and budgets
• Managing insurance, banking and relationships with third part suppliers
• Ensure the charity operates within statutory frameworks
• Oversight of the charities central administration functions
• Management of HR policies and procedures
• Oversee the management and maintenance of office property
• Monitor statutory and regulatory environment covering law, finance, IT, fundraising standards

To be considered:

• You will have similar experience within a charity
• Expertise, experience and competence of the key elements of the role as described above
• Strong management skills
• Ideally a graduate (or eqv) with a professional qualification

The consists of five distinct brands: , , , and .

Job Description: Director of Finance and Operations

Reports to:

Chief Executive Officer

Salary:

£60,000 - £65.000 per annum gross

Responsible for:

Project Financial Accountant, Finance Officer, HR and Operations Coordinator

Hours

Full Time – 37.5 hours per week

Location

1 Wimpole Street, London, W1G 0AE 

Length of contract

Permanent

About the Role

THET is looking for a Director of Finance and Operations to join our Senior Management Team ideally starting on or before March 1st 2020. You will be joining THET at a very exciting time of growth for the charity. This follows a period of intense and successful effort to diversify our income and secure new contracts.

The role is ideal for a person who relishes the opportunity to work in a friendly, innovative, medium-sized charity which occupies a very distinctive place at the interface between the NHS and health services across Africa and Asia. It is vital that you have experience of working in an international charity at a senior level.

THET has country offices in Ethiopia, Myanmar, Zambia, Tanzania, Uganda and Somalia/Somaliland. Our team in the UK office is composed of Programmes, Grants, Communications and External Engagement and Policy and Learning teams as well as Finance, and Operations.

You will lead a small team and play an important role in the leadership of the charity, combining an ability to operate strategically with a willingness to get stuck in to detail when necessary. The team is a busy and multi-functional team focussed on providing the best quality support for the organisation.  The successful candidate will have the chance to have a profound impact on a fast-paced organisation. The post holder will be a member of the Senior Management Team working alongside the CEO and the Director of Programmes and closely with the Treasurer on the Board of Trustees, members of the Finance, Risk and Governance Committee, and the volunteer Company Secretary.

About THET

Today, one billion people will never see a qualified health worker in their lives. 

Since 1988, THET has been working to change this. From reducing maternal deaths in Uganda to improving the quality of hospital care for injured children in Myanmar, we work to strengthen local health systems and build a healthier future for all. 

We do this by leveraging the expertise and energy of the UK health community, supporting Health Partnerships between NHS institutions, Royal Colleges and academic institutions in the UK and those overseas.

In the past ten years THET has reached over 100,000 health workers across 31 countries in Africa, the Middle East and Asia in partnership with over 130 UK institutions.

In 2018, the charity had a turnover of £5m and employed 30 staff across six offices. From 2020 onwards, our turnover will be £8m a year.

You can learn more about our work on THET website.

Key responsibilities

The successful candidate will be expected to perform any of the following tasks:

Finance

• Form a close working relationship with the Chief Executive and Director of Programmes, other members of SMT including overseas Country Managers and Trustees;
• Direct and control finance staff to ensure that they are appropriately motivated and developed and so that they carry out their responsibilities to the required standard;
• Contribute to the achievement of the charity's business objectives by providing advice and guidance on the financing strategy;
• Develop and control the charity’s annual operating budget to ensure that all financial targets are met and that THET complies with financial and statutory regulations;
• Provide financial advice and guidance to the charity's managers and staff to enable them to achieve their objectives;
• Oversee the preparation of the charity's financial accounts to ensure that these are presented accurately and on time;
• Develop and implement an internal audit programme to ensure that the charity complies with financial procedures and regulations;
• Develop and maintain all necessary systems, policies and procedures to ensure effective and efficient financial management within the charity;
• Monitor external contracts and services provided by suppliers to ensure that these are operating effectively and provide the best value to the charity;
• Carry out all necessary actions to ensure that the charity meets its financial and legal obligations.

HR

• Ensure that the human resources and staff development policies are updated and implemented in keeping with employment law and good practice;
• Maintain HR files and staff records, and ensure that managers fulfil their line management responsibilities;
• Have oversight of the recruitment process for, and induction of, new employees;
• Work with managers to ensure that staff training needs are identified and met;
• Take the lead on, or where relevant, support the Chief Executive and other managers in the implementation of HR policy, appraisals, disciplinary processes and restructures.

IT & Office Facilities

• Maintain health and safety, IT, data protection and building management systems to ensure THET is compliant with current legislation and best practice;
• Manage service contracts including HR and legal advice, IT and finance support;
• Any other appropriate duties to ensure the efficient operation of THET.

Conditions of Employment

Hours: Full-time – 37.5 hours per week - 09.00 – 17.30 Mon – Fri

Leave:  25 days annual leave, plus 3 additional days between Christmas & New Year

How to apply

Please send your CV and a covering letter explaining precisely how you satisfy the person specification on or before midnight on Sunday 29th December 2019.

Closing Date: Sunday 29th December 2019.

Interviews to be held:  15th January 2019.

For more information regarding this position, please contact Sue Louise - interim Head of Finance. The contact details are provided in the attached job description.

This post is UK based. Non-EC nationals will require current and valid permission to work in the UK

Operations and Governance Manager - Full Time - 2 years fixed term contract initially

Location - Central London, with some travel within the UK and potential for international travel. Flexible working available

Salary - £35,000 - £38,000 + Benefits

Reporting to Chief Executive

Overall purpose of job

To support the Chief Executive and team in delivering the strategic objectives of the Society.

The Society for Applied Microbiology (SfAM) is one of the world's leading microbiology societies. It is recognised internationally for the support it provides the microbiological community, the scientific integrity and quality of its academic journals and its accurate and evidence-based communications.

Key responsibilities:

The Operations and Governance Manager will provide key support to the Chief Executive (CE) and Executive Committee (EC) of trustees to achieve the strategic objectives set out in the Society’s strategic plan through the following but not limited to:

Governance

• Management of all governance tasks, such as the filing of the annual return and accounts and updating Directors/Trustees registration with the Charities Commission and Companies House
• Contribution to, and collation of, all high-level papers and briefing documents for EC and all subcommittee meetings
• Minute-taking at all EC and subcommittee meetings 
• Co-ordination of the writing and delivery of the Annual Report and Accounts

Operations

• Management of liaison with Biochemical Society and/or LABS regarding operational premises-related issues
• Assistance to EC with any necessary travel/accommodation requirements
• Management of incoming and outgoing mail • Maintenance of CE’s contacts database
• Maintenance of the society’s asset registers
• Management of external contracts ensuring they deliver optimum value for the Society
• Full briefing of CE in preparation for internal and external meetings
• Collation and preparation of presentations for CE
• Organisation, planning and preparation of internal and external meetings and activities as directed by CE

Compliance

• Leading on the provision of information on matters relating to GDPR, Data Protection and compliance issues
• Ensuring the organisation complies with all relevant legislative requirements and best practice standards
• Undertaking the role of Health and Safety Officer; ensure that essential policies are in place and that the policy and staff training are kept up to date

Person specification

You will be able to demonstrate proficiency in the following:

Essential

• Graduate qualification
• At least 3 years’ relevant experience of working in operations management and/or charity governance
• Knowledge and/or understanding of wider charity governance issues such as information governance and risk management
• Working knowledge of governance issues affecting charities
• Practical knowledge of data protection related legislation and compliance best practice
• Highly developed interpersonal skills with diplomacy and the ability to influence: credible and able to deal comfortably with key individuals at all levels
• Excellent written and oral communication skills
• Strong organisational skills and meticulous attention to detail
• Excellent administration skills including proven ability to take accurate and informative meeting minutes
• Ability to work autonomously for significant time periods
• A proactive work style with demonstrable ability to use own initiative
• Ability to time-manage effectively and to prioritise work, working well under pressure
• Strong working knowledge of Microsoft Office Applications
• Ability to build sound and diplomatic working relationships with others and in particular the ability to liaise with a wide variety of stakeholders
• Experience of health and safety management

Desirable

• Interest and/or knowledge relevant to microbiology
• Working knowledge of the function of learned societies and/or professional membership organisations

We are committed to drawing on a wide range of knowledge and experience and strive to maintain diversity in all areas of our work (BAME, career level, disabilities, gender). For more information on the Society’s commitment to diversity and inclusion please see our position statement.

Personal responsibilities:

You will ensure:

• That you present a professional image at all times, both in the office and to members and external suppliers and act as an ambassador for the Society
• That you understand the consequences of your actions for the Society and actively share responsibility with the Chief Executive, Trustees, Managers and office team for the success of the Society’s work
• That you treat all colleagues fairly, working according to the principles of equal opportunity as outlined the Staff Handbook
• That you are willing to work in excess of usual working hours when the balance of the Society’s work or allocated responsibilities requires this. We do not expect excessive working hours, rather we require flexibility when there is a clear benefit to the Society
• That you are aware of basic employment and health and safety law
• That you are compliant with all legal requirements relevant to your role

Team participation responsibilities:

To ensure the following:

• That you understand the Team Objectives and your own Personal Objectives;
  • Can explain the expectations of your role and the measures of success
  • Attend one-to-ones on a regular basis to ensure your individual objectives are clear and up to-date
  • Help and support new staff into their new role as appropriate
• That you take ownership of work and contribute to making decisions
• That you are a team player by supporting your colleagues as appropriate
• That you seek to continuously improve performance by learning and developing new skills and keeping up to date with latest developments in the sector
• That you undergo appropriate levels of coaching, development and support when needed; helping to identify your own:
  • Development needs
  • Development activity
  • Expectations as a result of the development activity
  • Actions to support the development activity
  • Performance against business objectives as a result of the development activity  

For more information, please visit our website.

Please send a CV and covering letter by email via the button below.

Only shortlisted candidates will be contacted.

Closing date: 17th January 2020.

The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion. 

“We are interested in every qualified candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

We are looking for a super-organised, multi-talented Head of Operations for a year long maternity cover contract.

The British Society for Rheumatology (BSR) is a UK wide membership organisation for health professionals in rheumatology. The BSR works to promote excellence in the care of people with rheumatic and musculoskeletal disorders and to support those delivering care at every step. The BSR works to ensure that clinicians, nurses and health professionals are educated and trained to provide high quality care. Our members look after every stage of life; children, adolescents and adults, across the whole patient pathway.

Role purpose

To oversee the management and development of BSR back office services including human resources, facilities, communication systems and IT infrastructure including the membership database.  To ensure these services run efficiently and effectively, making suggestions for improvement where appropriate. 

To oversee the development and implementation of the BSR membership strategy in order to maximise recruitment and retention rates leading to an increase in overall income from membership. 

Main responsibilities:

Facilities management

• To oversee the tenant arrangements, ensuring lease agreements are kept up to date and adhered to.
• To lead the relationship with the Managing Agent, ensuring that the facilities budgets are agreed annually and that all agreed work is completed on schedule.
• To lead on security systems, ensuring the building, staff, visitors and tenants are safe and that the building is secure at all times.
• To provide advice on the Charity’s insurance portfolio, reviewing requirements annually and negotiating best value for insurance premiums.
• To lead on or develop policies and procedures as appropriate; ensure compliance regarding health and safety, insurance, and the purchase and maintenance of equipment.
• To assist in identifying and developing managerial, administrative and operational policies and procedures, systems and other resources necessary to provide a quality service.
• To manage all external contracts with suppliers and ensure all contractors working on site comply with BSR’s policies.
• To lead on Fire Safety, ensuring equipment e.g. fire extinguishers are checked regularly.
• To ensure that the Charity’s premises are well maintained, providing a safe and attractive working environment and to carry out regular reviews to identify potential hazards or defects.
• To maintain the Disaster Recovery & Business Continuity Plan

Health and Safety

• To be the lead for all health and safety matters for the Society which will includes maintaining up to date knowledge of all relevant health and safety legislation.
• To ensure that relevant health and safety policies are in place, kept up to date and complied with, and that the appropriate level of training and equipment is provided

• To advise and assist managers and staff in being health and safety aware and legally compliant.  This will involve keeping up to date with developing issues in relation to legislation as well as monitoring and arranging training.
• To perform health and safety inspections regularly to ensure a visible health and safety approach, in partnership and by negotiation with BSR staff.

Human Resources

• To lead on all aspects of Human Resources management liaising with the Director of Operations.

• To implement and maintain best practice standards, ensuring adherence to HR policies and compliance with employee legislation.
• To provide leadership, guidance and support to other members of the Senior Management Team with the recruitment, induction, probationary reviews, performance issues, grievance and disciplinary procedures, appraisal and training for staff.

Information Communication Technology (ICT)

• To be accountable for ensuring the management, administration, development and performance of BSR’s ICT systems is safe, secure, effective and efficient, promotes best practice and is at an appropriate level to both support staff in their work and deliver high quality customer care.
• To develop and implement appropriate ICT strategies, policies and procedures.  To co-ordinate the planned maintenance and cyclical replacement of hardware and software.

Membership

• Oversee the development and implementation of a growth strategy for membership recruitment, retention, income and profitability including setting acquisition and retention targets, pricing and incentives
• Oversee membership and operational budgets which ensure an appropriate balance between income and the cost of managing operations and the membership scheme, to ensure maximum net contribution from these revenues.
• Maintain a culture of proactive customer service which will ensure that the service provided by the team to written, online, email and telephone correspondence from BSR members, visitors and other members of the public meet excellent, sector-leading standards. 
• Lead the team to ensure the effective performance of the customer database, and membership administration and correspondence.

Budget Management

• To manager the operations and membership annual budgets

Person Specification

Training, experience & qualifications

At least five year’s management experience in similar organisations.

Membership management experience within a membership or loyalty organisation.

Advanced working knowledge of managing a complex database and aptitude for the management and effective use of information systems in a membership and fundraising environment.

Commitment to maintain confidentiality and a high degree of accuracy in all aspects of the role.

Experience of managing a membership teams with specialised skills.

Proven track record of leading innovative service development in a membership/charity/not-for-profit environment.

Experience of developing, maintaining and growing a membership programme, preferably in the not-for-profit or charity sector.

Proven ability to deliver excellent customer service in a member services environment.

Ideally with annual planning experience in a not for profit/membership environment.

Project Management qualification e.g. Prince2.

Knowledge & skills

Excellent commercial judgement; good understanding of the main drivers of cost and revenue and ability to use this to make well-considered decisions or proposals.

Flexible and adaptable to changing priorities.  Resourceful and practical; can think on your feet and solve problems quickly and effectively. 

Positive “can do” attitude.

Thrives on and can demonstrate strong ability to drive and deliver successful change

Proven ability to motivate, enthuse and lead a team; thrives during periods of pressure and high volume of work and able to create an upbeat, motivating work environment.

Experience of presenting to a wide range of stakeholders and the proven ability to easily establish credibility and inspire audiences.

To be able to represent the organisation externally and provide presentations to internal and external staff and agencies.

Contract Type: Permanent

Hours: Full time - 35 hours a week

Location: Edinburgh

As Operations Manager for Edinburgh, you will help deliver our ambitious plans to provide the very best support to the young people in Central and South East Scotland. You will be responsible for the line management of a team of executives who engage directly with our young people, partners and volunteer colleagues.  

As we embark on our new strategy we have an ambition to become the very best organisation within the sector. You will be required to continually innovate, review and adapt our operations to ensure we deliver the very best for young people across Central and South East Scotland. You will effectively manage those areas of operations assigned to you and support and develop our operations executives to do their best work.  

You will collaborate with a wide range of stakeholders and ensure that our delivery commitments are achieved in our effort to reach more young people through the highest possible quality provision that delivers impact.

You will be responsible for the accurate planning, phasing and resourcing or our regional activity. You will effectively manage assigned budgets and support contract delivery as well as supporting fundraising colleagues with various reports, visits and events.

We are particularly interested in applicants with experience of supporting young entrepreneurs and business start-ups.

To learn more about the role, please download the job description.

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please complete the online application.  To help you with the supporting statement section, you may want to download a copy of the Prince’s Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

Contract Type: Permanent

Hours: Full time - 35 hours a week

Location: Newcastle

As Operations Manager for the North East, you will join three experienced managers to help deliver our ambitious plans to provide the very best support to the young people of the North East. You will be responsible for the line management of a team of executives who engage directly with our young people, partners and volunteer colleagues.

As we embark on our new strategy we have an ambition to become the very best organisation within the sector. You will be required to continually innovate, review and adapt our operations to ensure we deliver the very best for young people across the North East. You will effectively manage those areas of operations assigned to you and support and develop our operations executives to do their best work.  

You will collaborate with a wide range of stakeholders and ensure that our delivery commitments are achieved in our effort to reach more young people through the highest possible quality provision that delivers impact.

You will be responsible for the accurate planning, phasing and resourcing or our regional activity. You will effectively manage assigned budgets and support contract delivery as well as supporting fundraising colleagues with various reports, visits and events.

We are particularly interested in applicants with experience of supporting young entrepreneurs and business start-ups.

To learn more about the role, please download the job description.

About The Prince's Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

The Prince's Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince's Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please go to our website and complete the online application.To help you with the supporting statement section, you may want to download a copy of the Prince's Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

Job Title: Operations Executive

Contract: Permanent

Hours: Full time- 35 hours a week

Location: Lancashire, Merseyside, Tyne & Wear and Teaside, or Yorkshire & Humber

As a Operations Executive, you will work directly with young people, volunteers, and partners to deliver programmes and activities to support and encourage young people to live, learn and earn!

We are looking for individuals who engage in challenges with optimism and resilience. People who are adaptive, flexible, and ready to embrace change and innovation.
Ideally have experience in one of the below areas:

• Youth Work
• Health & Care Sector
• Employability / Self Employment Sector
• Managing Partner Organisations and Volunteers
   

You will be a natural and effective communicator, passionate about delivering excellent customer service and making the right decision for young people.  Working as part of a team within a defined geographical area, you will work with clear objectives to ‘connect’, ‘progress’ and help ‘transform’ the lives of young people who need us most.  You will be passionate about delivering excellent customer service and making the right decision for young people.  You will thrive in both teamwork and autonomous settings.

Delivery teams help young people by:

• Ensuring young people who need us the most are recruited and engaged
• Supporting young people into successful employment outcomes
• Ensuring every young person ‘progressed’ has an action plan with an appropriate pathway of support
• Recruitment and management of trusted partners who refer to and/or deliver our services
• The recruitment and management of volunteers to support and deliver our services

To learn more about the role please visit our website

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please complete the online application.  To help you with the supporting statement section, you may want to visit our webiste to download a copy of the Prince’s Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

We are looking for a Head of Operations based in Liverpool or Manchester (with frequent travel to other locations).

If you are interested in applying for this post, please review the Job Description below and complete an application form on the Brook website.

Please note - this role requires the successful applicant to undertake an enhanced DBS check.

Brook are an equal opportunities employer, and we welcome applications from all sections of the community.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible.

Due to the high number of applications for this post, it will not be possible to respond to every application.

If you have not been contacted within 4 weeks, then you have not been shortlisted for this role. Thank you for your interest in working for Brook.

Following a period of growth and with further growth anticipated, Survivors' Network are delighted to be recruiting to a new Head of Operations role working 30 hours a week across our offices in Brighton and Eastbourne. The role is initially funded for 12 months, with an expectation of extension subject to funding. If you have a strong background working in the voluntary sector with a passion and enthusiasm for ensuring the quality of front line services, excellent staff management skills, strong safeguarding knowledge and are great at partnership working, we want to hear from you.