Operation director jobs

Join us in making a meaningful impact across Welsh communities. The Gwendoline and Margaret Davies Charity is seeking an experienced and passionate Director to lead our grant-giving work, supporting community, youth and arts organisations throughout Wales.

Rooted in Mid Wales with historic ties to Gregynog and the Davies family, we're looking for someone who shares our commitment to directing funds where they can make the greatest difference. This is a unique opportunity to shape the future of charitable giving in Wales while working with a supportive board of trustees.

What You'll Do

As our Charity Director, you'll take ownership of our day-to-day operations while driving our continuing development. Working 2-3 days per week from our Newtown office (with hybrid working options available), you'll:

Grant Management & Community Impact

• Manage the full grants application, review and reporting process
• Monitor charity effectiveness and recommend improvements to trustees
• Ensure funds reach the most deserving and impactful applicants

Financial & Administrative Leadership

• Liaise with investment managers and accountants
• Manage bank accounts and maintain accurate financial records
• Oversee compliance and governance requirements

Communications & Engagement

• Update website and social media platforms
• Respond to queries and communicate with applicants and grantees
• Represent the charity at events and meetings

Strategic Development

• Travel occasionally to Cardiff for trustee meetings
• Contribute to strategic planning and policy development
• Identify opportunities for charity growth and improvement

Who We're Looking For

Essential Requirements

• Experience: Minimum 5 years in relevant roles with a proven track record of delivery
• Sector Knowledge: Practical experience of the third sector in Wales, working in or with charities
• Language: Fluent English (Welsh proficiency highly desirable)
• Technical Skills: Proficiency in Microsoft Office and SharePoint applications
• Personal Qualities: High professional standards, excellent people skills, and ability to work independently

Desirable Qualifications

• University degree in a relevant discipline
• Experience with websites, social media, and online communications
• Accounting software experience and financial management skills
• Experience with online application systems

What Matters Most We value passion for our mission over formal qualifications. If you have alternative qualifications or extensive relevant experience, we'd love to hear from you.

What We Offer

• Competitive salary: £30-35,000 pro rata
• Flexible working: Hybrid arrangements available
• Generous leave: 5 weeks annual leave
• Pension scheme
• Professional development opportunities
• Meaningful work making a real difference to Welsh communities
• Supportive environment with an engaged board of trustees

How to Apply

We'd love to hear from you if you're excited about this opportunity to lead charitable giving across Wales.

Please send:

• 1-2 page CV
• One page cover letter explaining why you're passionate about this role and how your experience aligns with our mission

Shortlisted candidates will be invited to interview in August, with the successful candidate starting as soon as possible or by 30 September 2025.

Our Commitment to Equality

We welcome applications from all backgrounds and are committed to creating an inclusive workplace. We particularly encourage applications from underrepresented groups and those who may bring diverse perspectives to our work.

Location: Working remotely from home across the four nations of the UK, occasionally co-working spaces, with occasional travel.

Start date: As soon as possible (Autumn 2025)

Salary: £69,080 (F/T pro-rated for 0.6FTE to £41,808) 

Benefits: 30 days Annual holiday (18 days pro rata). Pension Scheme. Flexible working arrangements. Access to co-working budget

Hours of work: Part Time at 0.6 FTE worked flexibly around business needs at 21 hours per week

Contract type: Permanent contract

Do you want to play a vital role in supporting a charity who are reshaping the systems that support children and young people across the UK? Are you a values led finance and operations leader who thrives on both strategic thinking and hands-on problem solving? Can you help steward a high performing, mission driven organisation through its next phase of growth and impact?

Dartington Service Design Lab is a national charity that harnesses experience, cutting edge evidence and design to tackle the challenges children and young people face today, securing thriving futures for tomorrow. As we move forward with our refreshed strategy, we are looking for a new Director of Finance and Operations to join our Senior Leadership Team.

This is a unique opportunity to lead the Lab’s operational heart; from finance and governance to people, culture, IT and compliance. You'll work closely with the CEO and leadership team to ensure our infrastructure is not only effective and efficient, but enabling of bold, systemic work across the UK. The role balances high level financial strategy and organisational leadership with routine financial reporting, oversight of day-to-day operations and actively supporting team wellbeing. It will suit someone confident operating strategically at an Executive and Board level, but who’s also comfortable rolling up their sleeves in a small, agile organisation.

We are seeking someone with significant experience in finance and operations leadership, ideally in a non-profit, consultancy or values driven setting, who is committed to equity, anti-racism, and social justice. This is a 0.6 FTE role (21 hours/week) and we welcome applications from those looking for flexible or part-time senior leadership work that makes a real difference. To support the removal of barriers to colleagues contributing fully as employees and to address equity considerations, we have a flexible working policy that trusts individuals to manage their time, working flexibly to deliver against our commitments, for example the 21 hrs can be condensed over 3 days or worked over 4-5 days.

As a team, we operate remotely across the UK with regular project-related travel. Our staff work from home or when appropriate, together in local co-working spaces, and normally, a few times a year we meet as a whole team for a few days to develop and connect. 

Don’t meet every single requirement outlined in the Job Description? Studies have shown that women and racially minoritised groups are less likely to apply for jobs unless they meet every single requirement. Dartington Service Design Lab is committed to building a diverse and inclusive workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person to help us achieve our impact for children and young people.

Candidates should be aware that, in line with our commitment to equity, we have made the decision not to negotiate regarding salary on appointment or progression. The evidence shows that negotiation of salary is an inherently inequitable process that marginalises women and those from racially minoritised communities. We do, however, have a transparent grade and scale structure for all those in the Lab which, based on organisational affordability and satisfactory performance in role, will result in an increase to salaries every two years up until the ceiling of that particular role’s banding. 

The post is subject to an Enhanced Disclosure and Barring Service certificate and pre-employment checks will be undertaken before any appointment is confirmed.

If this sounds like you, we’d love to hear from you. Find out more in the Candidate Briefing Pack. 

Contracted Weekly Hours: 37.5. Monday to Friday 9am-5pm

Contract Type: Fixed term – 12 months

Annual leave: 25 days annual leave plus 8 bank holidays per annum

Salary: £45,000

Location: ICN office in Bournemouth

International Care Network is a Christian charity whose aim is to help to rebuild the lives of asylum seekers and vulnerable migrants. We are looking for a Director of Operations to oversee and optimise the day to day administrative and operational functions of the organisation to ensure the efficient and effective delivery of the charitable programmes and services. The Director of Operations will work closely with the senior leadership team (CEO and department managers) to develop and implement strategic plans, promote diversity and inclusion and drive organisational growth and impact

ICN provides benefits to staff including:

• Company pension scheme.
• A degree of flexibility with contracted hours.
• Staff welfare opportunities including socials.
• Training opportunities relevant to role.

ICN will seek to ensure that all existing and potential employees are given equal opportunities. We are committed to diversity and equality of opportunity in our employment policies and practices. Our aim is to promote diversity so that no employee or potential employee will be subject to unlawful or unfair discrimination because of gender, age, marital or civil partnership status, colour, race, nationality or other ethnic or national origin, disability, religion, sexual orientation, gender reassignment, pregnancy or maternity or membership or non-membership of a trade union or political beliefs. We will seek to ensure that no applicant for employment is disadvantaged by conditions or requirements which cannot be justified.

ICN take the safeguarding of service users, staff and volunteers very seriously, with a robust safeguarding policy and process in place. As part of this ICN are committed to developing a safe culture ensuring that all steps are taken to recruit staff and volunteers who are safe to work with our service users and staff, including requiring relevant DBS checks to be taken for roles working with children and/or vulnerable adults.

A values-driven non-profit is seeking an experienced and strategic leader to oversee finance and operations. This is a senior leadership role requiring vision, collaboration, and operational excellence.

Responsibilities

• Lead cross-functional teams spanning Finance, Governance, IT, Health & Safety, and Facilities, ensuring effective systems and practices are in place. Act as a strategic partner in support of executive decision-making.
• Drive long-term business planning, including the development of three-year strategic plans and annual cycles.
• Lead the finance function to ensure optimal use of resources aligned with organisational goals. Deliver accurate financial planning, reporting, and analysis, and oversee budgeting, forecasting, and control processes.
• Oversee and conclude the annual audit process with rigour and transparency.
• Serve as Company Secretary, holding executive responsibility for governance, legal and regulatory compliance, and enterprise risk management.
• Provide expert guidance on tax strategy and ensure compliance with all relevant financial regulations.
• Collaborate with IT leadership to shape digital infrastructure strategy and oversee major system improvements, including financial systems and process optimisation.
• Support organisational change and development initiatives to build a collaborative, high-performing culture. Lead operational process improvements to enhance cross-departmental efficiency.
• Champion a culture of continuous improvement, mentoring staff and supporting professional growth across teams.
• Oversee the strategic use of office premises, ensuring physical infrastructure enables effective delivery of organisational objectives.

Requirements

• A qualified accountant with significant experience in senior leadership roles, within the not-for-profit sector.
• Strong track record in strategic financial planning and working closely with Boards; in-depth knowledge of Charity SORP, experience preparing statutory accounts, and sound understanding of charity law and regulatory frameworks, including company secretarial responsibilities.
• Proven experience of managing central services, including governance, IT, infrastructure, health & safety, and facilities functions.
• A strategic, adaptable leader with experience driving organisational change, implementing new ways of working, and developing effective, resilient teams through periods of transformation.
• Commercially astute and technically skilled, with excellent interpersonal, facilitation, negotiation, and influencing abilities; able to build trust and inspire high performance.
• Collaborative and consultative approach, with the ability to engage and influence a broad range of stakeholders.
• Strong alignment with the values and mission of a purpose-driven organisation.
• Willing and able to travel within the UK (and occasionally internationally), with flexibility to work outside standard hours when needed.

This role is open to candidates with the right to work in the UK without requiring sponsorship. This role offers hybrid working with the candidate expected to be in the office once every 1-2 weeks, more during busy periods. 

The Senior Operations Lead will be integral to managing and leading the charity’s operations. This role calls for an energetic and proactive leader who can supervise daily functions of our charity, enhance our systems and processes, ensure the organisation operates smoothly, and support the Director in the running of the organisation.

The ideal candidate will adopt a trauma-informed approach, reflect our values, and demonstrate enthusiasm and commitment to our mission.

Key Responsibilities

Trauma-Informed Champion

Strategic Leadership

Operational Management

Staff Management

Monitoring and Evaluation

Designated Safeguarding Officer

Policy and Procedure Oversight

Contracts and Agreements oversight

Volunteer Management

Governance

Systems and Processes

Health and Safety  

Data Protection

Job title: Operations Manager
Location: Hybrid - Birmingham (1-2 days/week)
Salary: £35,000-£40,000 per annum (pro-rata, depending on experience)
Contract: Six month FTC, 3-4 days per week (flexible)
Start Date: ASAP

Charity People are excited to be recruiting for a small, Birmingham based charity who provide support to help individuals improve their lives. The temporary Operations Manager will provide essential leadership for the charity and ensure smooth day-to-day operations. This is a hands-on, varied role ideal for someone with strong operational and administrative experience, particularly within the charity sector. You will work closely with the Project Director and lead on finance, HR, compliance, and team coordination.

Key Responsibilities

• Line manage three people
• Support recruitment and onboarding of staff and volunteers
• Prepare monthly management accounts (with support from outsourced services)
• Oversee payroll and pension (outsourced)
• Pay invoices and monitor grant expenditure
• Maintain accurate financial records and filing systems
• Support budget preparation and annual returns
• Manage contracts (IT, phones, rent, website, etc.)
• Ensure compliance with legal and regulatory duties
• Lead on safeguarding, information governance, and health & safety
• Support social media and website content via the Marketing Volunteer
• Coordinate and support grant applications and fundraising efforts
• Gather content and data for funding bids and reports

Experience required:

• Experience in operations or charity management
• Strong leadership and team coordination skills
• Excellent organisational and administrative abilities
• Proficiency in Excel, HR and financial systems
• Understanding of safeguarding, compliance, and charity governance
• Experience working with vulnerable people
• A proactive, self-starting attitude with a commitment to the charity's mission

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Are you a powerhouse in partnership-led fundraising or business development? We’re recruiting an enthusiastic leader to drive six‑figure, multi‑year deals across major donors, trusts, foundations, and corporates, with an ambitious goal to grow income from £1.6M to £4.5M by FY30, in line with our strategic roadmap.

Job Purpose

As Director of Partnerships, you will:

•  Lead on partnerships fundraising, including major donors, trusts & foundations, and corporates with a focus on securing six-figure multi-year agreements to significantly grow funds raised in this area from £1.6 million to £4.5 million by FY30, in line with Operation Smile UK’s multi-year strategy.
• Foster and facilitate collaboration across different departments within OSUK.
• Ensure business as usual is achieved in line with operational plans, while also exploring and implementing innovative initiatives and campaigns to ensure the future success of partnerships' fundraising.
• Represent OSUK at a leadership level, building relationships with industry peers and peers within the Operation Smile global team to ensure best practice across all areas.

Key Responsibilities

Philanthropy Leadership

• Leads strategy, planning and operation of the major gift, trusts & foundations and corporate giving channels.
• Develops annual business plans and budgets in collaboration with the Executive Director (ED) and Executive Team.  
• Strategically identifies and qualifies potential new donors to grow the prospect pipeline.
• Prepares development communications: solicitation and acknowledgement letters; case statements and proposals; stewardship reports; briefing notes; gift agreements.
• Identifies, cultivates, and solicits major gift commitments from high-net-worth individuals
• Monitors activity of the team, ensuring that benchmarks are achieved, including submission of solicitations, donor contacts and meetings, confirmations of donations, and other performance indicators as related to the team checking their portfolio.
• Provides the organisation with the interpretation of market trends and emerging issues that could impact the organisation’s partnerships fundraising stream.
• Ensures the effective collection of donor information and tracking of points of contact in accordance with best practices; provides and presents statistical analysis to senior leaders.
• Leads on data mining, prospect research, and ensuring the quality of data as it relates to the donors they work with.
• Develops and manages relationships within their own portfolio, personally conducting cultivation visits, solicitation calls and stewardship activities as required.
• Effectively manages fundraising resources and practices ethical fundraising.

HR Management

• Leads, mentors, and manages a team; regular meetings to provide direction, coaching and delegation to the partnerships team.

Financial Management

• Manages and implements approved business plans, ensuring that the annual revenue objectives and budget are met or exceeded, and oversight of the partnership’s departmental budgets.
• Provides leadership in the delivery of statistical analysis, projections, and detailed reports on partnerships fundraising goals and performance that may be used to contribute to the development of internal budgets.

Partnership Sustainability

• Develops donor relationships by researching, sourcing, cultivating, and stewarding existing and potential partners.
• Works to broaden sources of revenue, including working with corporate partners in various industries.
• Develops and implements a stewardship program aimed at cultivating deeper ties with donors and corporate partners.
• Contributes innovative ideas to the development of new strategic partnerships and alternative revenue streams.

Other

• Other duties as assigned by the ED.
• Meetings with OSI and partner countries.
• Board reports/board meetings as required.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

As Director of Operations and Fundraising you will play a key role in driving forward the mission of Notre Dame Refugee Centre, dedicated to supporting those seeking sanctuary in the UK.

Lead a small yet impactful team to deliver a range of vital services including IAA immigration advice and ESOL lessons, with social activities.  You will work closely with our trustees, staff and volunteers to ensure that we continue to deliver life-changing support to those who seek our help.

Join Affinity Trust as Director of Quality Improvement and Compliance

• Location: Hybrid with frequent travel to our Head Office for Executive Meetings, and national travel to our support locations.
• Head Office: Thame, Oxfordshire
• Salary: £100,000 per annum
• Car Allowance: £6,200
• Governance: You will be the Nominated Individual and Caldicott Guardian

With the right support, anything is possible

We are looking for a collaborative and visible leader—ideally from within social care or a closely related sector—who has significant experience leading a Quality or Operations function across a large and diverse set of services. 

Through your engagement with regulators, networks, and professional bodies, you will bring external insight into the organisation and help us stay at the forefront of best practice in quality and compliance.

About us

We are Affinity Trust, a national charity with over 30 years' experience supporting children, young people, and adults with learning disabilities, autism, and other needs. 

With nearly 2,500 colleagues and services across England and Scotland, we are values-led, financially strong, and driven by a single purpose: supporting people to live their life, their way.

Why this role matters

This is a pivotal, high-impact role. As Director of Quality Improvement & Compliance, you will play a central part in shaping how we continuously raise the standard of support across Affinity Trust. 

You will lead our approach to quality, improvement and co-production — ensuring we have the systems, insights, and culture needed to deliver consistently excellent, person-centred support.

You will influence practice across our services by working in close partnership with operational leaders, providing the challenge, guidance, and support needed to embed sustainable improvements. 

You’ll also champion innovation—harnessing the potential of digital tools and outcomes measurement to improve how we understand, assess, and enhance the lives of the people we support.

Above all, your work will be vital in helping us live out our core belief: that with the right support, anything is possible. This role is key to Achieving More Together.

What you’ll bring

We're looking for:

• A proven, senior leader from social care or a similar regulated sector.
• Deep understanding of quality, compliance, and safeguarding in complex service environments.
• Strategic acumen paired with empathy, collaboration, and a values-driven approach.
• Passion for co-production, data-informed improvement, and empowering people to thrive.
• Experience engaging with regulators (CQC/Care Inspectorate), driving innovation, and leading high-performing teams.

 Benefits

• £100,000 salary + £6,200 car allowance
• 30 days annual leave + bank holidays
• Private healthcare, enhanced pension, life insurance, and Blue Light discounts
• Hybrid flexibility, national influence, and deep local impact

Ready to be part of something extraordinary?

Apply by: 27 July 2025
Interviews: 28 August 2025

For more information, please refer to the candidate pack attached to this advert. 

We are looking for a highly skilled Programmes & Operations Manager with a minimum of three years’ administrative experience to provide professional, inclusive, and efficient administrative support across DanceSyndrome’s Community programme and operations. This role is responsible for overseeing and managing the weekly Community timetable, and all associated administrative processes, co-ordinating key systems, and ensuring the smooth running of day-to-day operations, particularly in relation to session bookings, CRM management, and team co-ordination.

This role is comprises of administration, and programme management.

1. POSITION IN ORGANISATION:

Reporting to the Head of Community

2. SCOPE OF ROLE:                                  

1. Administrative duties

2. Events administration

3. Programme management administration

4. Monitoring & evaluation administration

We particularly welcome applications from people from the Global Majority, people with disabilities, and older people.

Job Title: Food Education Network Director

Position Type: Paid/Part time

Reports to: Food Education Network Steering Group

Salary: £44,000 FTE equating to £26,400 pro rated

Location: School Food Matters, London TW9 2RD (minimum one day a week in office)

Working Hours: Three days per week

Holiday: 19 days including bank holidays that fall on working days

Pension: School Food Matters matches pension contributions at 7% of pensionable earnings

Contract: Fixed term for one year to be extended with successful fundraising

Background

The Food Education Network (FEN) began in 2020 as a coalition of organisations passionate about improving food education in schools and other settings to influence recommendations for the National Food Strategy.

School Food Matters is now looking for an experienced and passionate leader with skills in advocacy and communications to lead the future development of the Food Education Network and its next stage of influencing government policy around food education from early years into the secondary phase.

Main Responsibilities

The Director will build on the foundations already laid to establish the Food Education Network as a new member organisation to bring the sector together. This role will involve building close relationships with a wide range of external partners to ensure the Network is a credible voice on food education policy and is campaigning with its members to make change happen. The role will be split between governance of the network (40%) and influencing government policy (60%). 

Principle Duties:

· Define and clearly present the top policy priorities around food education and take these to politicians, the media and wider world

· Build close relationships with key decision-makers to influence food education policy

· Raise awareness of food education within the educational community

· Support the steering committee to raise funds

· Grow and solidify the Food Education Network, setting out a one-year plan with clear objectives, purpose, operations and governance

· Continue to build the membership of the Network, reaching out to organisations in the food education sector who can help add to the Network’s voice and evidence

Ideal Candidate

· Can work confidently in a start-up role to grow an organisation almost from scratch

· Solid understanding of public affairs, policymaking, and communications

· Significant experience of working in advocacy at a senior level

· Proven ability to effectively influence a range of political stakeholders and communicate complex policy positions verbally and in writing

· Ability to bring together a range of stakeholders behind a shared strategy, matrix managing multi-disciplinary teams across organisations and managing differences of position and views

· Comfortable with managing multiple workstream, rapidly assessing the changing political environment and adapting strategies accordingly

· Genuine interest in championing food education.

Title: Operations Manager

Reporting To: Director of Operations

Salary:  £38,000- £40,000 per annum (based on experience)

Location: London/Head Office Tooting Works

Contract: Permanent/full-time  

Closing Date: 24th July 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)

About Us:

Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business. 

Role Summary:

The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.

Role Responsibilities:

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
• Ensure the lettings process is well-managed and aligned with policies.
• Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
• Contribute to strategic operational planning and continuous improvement initiatives.
• Identify and resolve operational challenges in collaboration with senior management.
• Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.

Building Maintenance

• Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
• Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
• Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
• Conduct regular building inspections and implement corrective actions as needed.
• Drive sustainability initiatives, including energy efficiency and waste reduction.
• Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.
• Maintain the Visitor Management System and ensure it is used appropriately and consistently

Health & Safety

• Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
• Develop and monitor health & safety procedures tailored to the site.
• Organise relevant training for staff and enforce contractor compliance.
• Maintain accurate H&S records, incident reports, and lead periodic audits.
• Support development and execution of emergency response and business continuity plans.
• Fire safety responsibility (Fire Safety designated person)

Lettings and Lease Management

• Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
• Check we are maintaining up-to-date tenancy records,
• Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
• Carry out twice-yearly audits of lease documentation.
• Maintain relationships with tenants to support retention and satisfaction.
• Monitor lease management by team, lease compliance and resolution of any lease-related issues.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

Essential Skills / Experience

• Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
• At least 2 years’ experience in operations work.
• Previous experience in Lease management
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software,
• or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
• Resilient and adaptable with ability to multi-task.
• Solution finder.

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Rewards

• 25 days of annual leave plus bank holidays
• Personal annual training budget following probation.
• Employee assistance programme, including counselling.
• Regular team socials throughout the year.
• Generous sick pay allowance following probation.
• General eye test.
• Well-being day (one day per year).
• Volunteer day (one day per year).

Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check.
• Receipt of two satisfactory references.
• Proof of eligibility to work in the UK.
• Safeguarding training (can be trained on the job).

Please submit your CV and cover letter stating why you are interested in this role.

Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.

Southwark Law Centre is a charity offering free specialist legal advice and representation to individuals in Southwark and beyond. 

Southwark Law Centre

Job Description

Job Title: Operations Manager

Reports to: Executive Director

Salary: NJC Scale SP SP27-31 £41,580 - £44,480 (starting salary dependent on experience)

Hours: Full-Time – 35 hours per week

Main Objectives

· To oversee the smooth running of the Law Centre

· To ensure we have the right systems in place to support staff to work efficiently.  

· To identify opportunities to use tech to support our mission. 

· To lead on data, supporting us to tell our clients’ stories and to demonstrate the transformative nature of our work.

Key Responsibilities

1. IT Coordination

• Oversee the Law Centre’s IT systems to ensure they are secure, efficient, and meet the organisation's needs.
• Manage and develop the Law Centre's case management system to ensure it supports the effective delivery of services and reporting requirements.
• Liaise with external IT providers to coordinate maintenance, updates, and troubleshooting.
• Identify and implement opportunities for digital transformation and improved operational efficiency.
• Complete the annual Cyber Essentials return, ensuring that the organisation maintains the highest level of data security.
• Ensure the Law Centre makes use of the most appropriate and cost effective equipment, systems and software.
• Providing basic training to staff on systems and tools
• Maintain the asset register.
• Maintain the organisation’s IT plan and update it annually

2. Systems

· Lead on our paperless working processes

· Ensure that our Sharepoint site is set up logically and with the correct permissions in place.

· Develop our Sharepoint site in order that it functions as an intranet for sharing information internally.

· Negotiate and manage our contracts with printing providers

· Maintain regular reviews of the systems we’re using, assessing whether they are fit for purpose or not and whether there are alternative products which represent better value for money.

· Manage the organisation’s telephony.

3.  Data and Reporting

• Maintain a clear overview of the data collected by the organisation.
• Prepare reports from the case management system and other data collection tools to feed into reports and funding bids.
• Develop new reports to feed into our billing and accountancy as well as various audits.
• Review and analyse the organisation’s data to understand trends and to assist with service development.
• Play an integral role in using data to communicate the impact of the organisation.

4. Data Protection

· Overall responsibility for the data protection obligations of the organisation.

· Keeping abreast of changes and updates to Data Protection legislation.

· Delivering regular training to staff on Data Protection.

5. Finance and Billing

· Support the finance manager and practice manager by ensuring all systems are optimised for efficiency.

· Liaising with our payroll provider, responsible for running monthly payroll accurately, including keeping track of new starters and leavers.

· Support casework staff with training and technical solutions to allow them to bill files efficiently.

· When needed, to work with the finance manager and practice manager to coordinate regular payment runs. 

· Attendance at regular meetings of the Finance Sub-Committee.

6. Support to Executive Director

• Member of the senior management team, contributing to strategic planning and organisational development.
• Provide operational insights and recommendations to enhance the Law Centre’s performance and service delivery.
• Coordinate and chair regular meetings of the IT Working Group
• Report regularly to the Trustees on operational issues

7. Regulatory Compliance

• Ensure compliance with all relevant legal and regulatory requirements, including health and safety and data protection (GDPR).
• Participate in and ensure the smooth running of the annual Lexcel audit as well as other regular audits.

8. Professional Development

• To attend regular support and supervision and appraisal meetings.
• To keep up-to-date and to meet identified learning and development needs as appropriate.

9. Teamwork and Service Development

• To attend and contribute to staff meetings

• To attend and actively participate in other meetings as required, and to take an active role in the planning and development of the Law Centre.
• To network and liaise with external agencies as agreed.

10. General

• To uphold and promote the Aims and Principles of the Law Centre
• To be available to work outside normal office hours on occasion as required and notified in advance.
• To undertake any other duties that are compatible with the functions of the post.

Person Specification

Essential

• Excellent IT skills with extensive experience working with Excel and other Microsoft Office products as well as database products.
• A minimum of two years experience in a similar role, or relevant transferrable skills.
• Ability to develop, maintain and report on data and compliance records, including the ability to impart information in an understandable way.
• Excellent verbal and written communication skills
• Highly organised with the ability to set priorities, meet goals and evaluate processes and results.
• Confident, self reliant, capable of taking the initiative and working autonomously.
• Good attention to detail.
• Exceptional problem-solving skills. 

Desirable

• Experience managing and developing case management systems or similar software.
• Demonstrated ability to manage budgets and supplier relationships effectively.
• Experience in supporting legal or advice services organisations.
• Knowledge of the operational challenges facing community-based organisations.

Please visit our website to download an application pack

Closing date for applications: 28 July 2025 at 9am

Interviews will take place on: 6 August 2025 

Action for Refugees in Lewisham (AFRIL) is seeking our next Executive Director to lead our small, dynamic charity. You will be joining an impactful local organisation at a crucial time in our development. Since 2021 we have grown significantly and sustainably, developing new services based on client needs. You will be leading a highly competent and passionate team who are community minded and experts in their fields. 

The Executive Director has overall responsibility for the day-to-day management of the charity, including finance and fundraising, as well as supporting the development and delivery of services. They will work with four experienced project leads to deliver and develop our core services: Casework and Advocacy Service, Rainbow Club Supplementary School, Destitution Service and Food Bank, and our Allotment of Refuge, as well as our Policy and external influencing work led by our Deputy Director for Casework and Policy. 

We are seeking to appoint an exceptional candidate who can balance the demands of strategic leadership with the operational execution and development of our services and policy work. We are seeking someone with a high level of operational skill and accountability in operational management and governance. You will be responsible for the central services of the charity including finance, fundraising, legal, HR and communications. We are looking for a thoughtful leader who is passionate about staff and volunteer support. You should have experience and understanding of small charities and the external context within which we operate.

About us:

Founded in 2004, AFRIL supports refugees, asylum seekers and vulnerable migrants to lift themselves out of poverty, assert their rights, and rebuild their lives in the heart of our community. We provide both crisis support to meet immediate need, and longer-term, flexible programmes to tackle the underlying issues that result in poverty. We engage in policy and legal interventions to affect change. Our work is grounded in the values of professionalism, inclusivity, and solidarity, and our approach to service delivery is one of co-production and empowerment. We work with partners locally and nationally to deliver high quality services and advocacy.

Our Services:

• Casework and Advocacy – AQS and IAA accredited advice, casework and legal interventions in housing and homelessness, complex welfare rights, community care, asylum support,  immigration, access to education and employment, healthcare and related matters. 

• Destitution Project - supporting families to overcome extreme food poverty through regular food vouchers, fresh culturally appropriate food, toiletries, and essential household items plus small grants and a free café.

• Rainbow Club Saturday School - improving educational attainment, wellbeing, confidence and self-esteem, and raising the aspirations of disadvantaged primary age children. 

• Allotment of Refuge - a welcoming and integrated community of food growers improving the health, wellbeing and healthy food access of children and adults seeking sanctuary in Lewisham.

• Immigration Project in partnership with Southwark Law Centre - free legal advice and representation to support families to regularise their UK immigration status in the UK.

In addition, we hold a monthly Members Forum, and use the evidence from our frontline work together with the testimony of our members to influence improved policy and practice.

AFRIL is currently in a good position, with the several long-term grants and statutory funding secured, and good relationships with community and individual donors. The Executive Director position represents an exciting opportunity to work with a passionate and highly competent team and the wider community to bring about real, positive change for vulnerable migrants, asylum seekers, and refugees in South East London. 

AFRIL is an equal opportunities employer. We are a diverse staff team and particularly encourage applications from BAME candidates, LGBTQ+ candidates and those with lived experience of asylum/irregular migration. We are committed to making reasonable adjustments to support our staff to flourish.

We are proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use their information and resources which may help in preparing your job application.

Please read full Job Description and Person Specification. Applications will only be accepted through CharityJob - please submit a CV and cover letter (no more than 2 sides of A4) detailing how you meet the person specification.