Director of Services and Operations

This is an exciting time to join Fifth Sense, the charity for people affected by smell and taste disorders, and play a major role in shaping the services and support we provide during a period of significant development for the organisation.  You will lead the development and delivery of our pioneering national support, information and education services and volunteering programme, with a focus on supporting the health, safety and wellbeing of people affected by smell and taste disorders and increasing awareness of the crucial role that smell and taste play in our lives.  You will champion innovations to improve our services and identify and develop opportunities for growth and expansion. 

You will also have oversight of the charity’s operations, ensuring that our systems and processes support and enable the effective delivery of our services.

We are looking for an inspiring leader with high emotional intelligence, strong operational background and the ability to deliver an outstanding level of service in a fast-moving environment. 

If you would like to be part of a pioneering, collaborative and forward-thinking organisation that values, supports and empowers people then we would love to hear from you. We are committed to building an organisation that values diversity and welcome applications that will help us achieve this.

Salary: £42,000 per annum, but more may be available for an exceptional candidate.

Location: Banbury or Oxford (Hybrid).  We are happy to offer flexible working arrangements.

Reporting directly to the CEO whilst working proactively with the Senior Team, the Head of Operations will lead our team of Registered Managers to create and deliver the company's strategic and operational plans. Integral to this will be the overseeing of all operational aspects of Spectrum’s care services as the charity’s Registered Individual.

Since it began in 1982, Spectrum has grown to become a leading provider of specialist care for autistic individuals in Cornwall. We are a registered charity and proud of our track record working with children and adults with complex and challenging needs. We operate 18 residential homes, a community outreach service and a specialist education centre.

As our Head of Operations, your key responsibilities will include:

• the leadership, development, and oversight of an effective governance framework for Spectrum’s services and ensuring risk mitigation controls
• identifying opportunities for continuous service development and improvement
• building and leading management capability amongst our registered managers
• the flow of information from houses to the Senior Team and board of trustees
• deputising for Spectrum’s Chief Executive Officer (CEO) when necessary

To be successful in your new role you will need to:

• have a broad knowledge of the Care Sector and autism specific support
• hold a relevant Management Qualification or equivalent experiential learning
• experience of building positive relationships with regulatory bodies (CQC and Ofsted), local authorities, government partners and key stakeholders
• have the capacity to quickly idenitify potential risks and key actions required 
• effectively delegate roles and tasks to actively manage and control resources
• be a responsible leader with an analytical and strategic mind
• be flexible in your approach, transparent and an excellent communicator
• able to build and coach skilled and motivated teams to Spectrum’s value-base

If you are interested in this opportunity, then we would love to hear from you!

HEAD OF OPERATIONS

This is Archaeology – come and join us….

Can you help the Council for British Archaeology grow, so that more people have chance to participate in archaeology? We are looking for an effective operational manager to ensure the smooth running of our financial and business processes and help us to become more resilient and sustainable.

The Council for British Archaeology helps people to experience archaeology. We provide opportunities for people to take part in archaeology through our network of local and regional groups, the annual Festival of Archaeology and through the Young Archaeologists Clubs for children aged 8-16. We speak up to safeguard the future of archaeology and the historic environment and bring together everyone involved in archaeology.

We are a membership organisation with around 5,000 members and subscribers and provide support to a network of CBA groups. We produce British Archaeology magazine and publish a range of specialist books.

We are looking for a Head of Operations to manage all aspects of our operational and financial processes. We are well on the way to becoming more financially sustainable: we are working on a plan to grow our earned income and have recently developed new digital systems, including a new website and CRM linked to our finance system. We need the Head of Operations to lead the next steps in this journey, focusing on increasing income generation and ensuring we make the most of the new systems.

We are a charity, led by a board of trustees, and with a small, friendly team of 12 staff (9 FTE). We aim to work collaboratively and flexibly, all contributing to major projects.

Salary: £40,000 per year full-time equivalent (pro rata), with generous leave and pension arrangements.

Place of work: York office with remote working options – with a minimum requirement of 1 day a week in the York office, plus 2 days each month for all staff days)

Closing date – 12pm Tuesday 14th June with interviews to be held on 27th, 28th or 29th June.

As SurvivorsUK grows we have recognised the need for dedicated staffing resource to hold the day-to-day responsibility for the operations management function as part of our Management Team. This is a key part of our service and we anticipate that both the role and supporting team will grow as we grow as an organisation.

Under the direction of the CEO, the postholder areas of responsibility will be: 

• Financial administration with support of external accountant and CEO, with emphasis on securing value for money and adherence to agreed budgets.
• HR administration and Health & Safety management 
• Office and facilities management including IT systems / cloud services and databases
• Review and maintenance of other organisational systems in order to ensure efficiency and effectiveness.
• Line management of the Client Services Officer, who is responsible for triage of clients to our services.

The CAS Operations Manager helps people with sight loss to live the life they choose by leading and managing a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.

For this role, there may be opportunities to work from home as well as the office.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate profile

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential
· Demonstrates excellent verbal and written communication skills.
· Experience of collaborative working in a multi-professional setting and can demonstrate a strong ability to liaise effectively with statutory or voluntary sectors.
· Proven experience of planning and delivering person-centred services to meet the needs of adults, children and young people with sight loss and their families.
· Certified Management qualification such as ILM or equivalent relevant work experience in a management, supervisory or volunteer management role.
· Knowledge and understanding of effective management protocol Knowledge of models of person-centred service delivery to adults, children, young people and their families.
· Knowledge and experience of ensuring safeguarding compliance within a team.
· A comprehensive knowledge of GDPR.

Desirable
· Project Management qualification (Prince-2 or equivalent)
· Professional qualification in a related field (e.g. CQSW/DipSW, post graduate, Dip/Cert, BEd/PGCE/QTS, Habilitation/Rehab/GDT/GDMS.)
· Project Management experience

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

Salary: £31,744 - £48,585 PA

Hours: 36 hours per week

Location: Wales

The Fostering Network is the UK’s leading fostering charity. We are dedicated to creating a better future for fostered children and young people. We bring together everyone who is involved in their lives, leading, inspiring, motivating and supporting them to make foster care better. Together with our members and supporters we are a powerful catalyst for change, and we’ve been shaping and influencing the fostering agenda for more than 40 years. 

We’re looking for an outstanding leader to join our organisation as the Head of Operations in Wales. You will become part of a strong team working across the whole of Wales delivering expert services to children, foster carers, fostering services and children’s service professionals. You will be passionate, engaging and dedicated to ensuring that children and young people, experience fostering at the best that it can be. You will have excellent communication skills and the ability to build productive relationships across a variety of stakeholders.  You will have in-depth experience of children’s social care, especially fostering. We welcome applicants who have lived in experience developed through a career in social work, as a foster carer, or care experience. You will have an in-depth and up to date understanding of legislation, guidance and best practice across the spectrum of fostering and children looked after in Wales.

As an organisation we have adopted a flexible working approach which combines home working and office based working to suit needs.  We have offices in Cardiff, Glasgow, London and Northern Ireland.  This post will be based in Wales at our Cardiff office with flexible working arrangements agreed on an individual basis.

Closing date: 9am Monday 13th June 2022

Interview date: Wednesday 22nd June

Interview location: Remote

To apply please go to our job vacancies page on our website and email your completed application form to The Fostering Network, which can be found on The Fostering Network website. CVs are welcome as supplementary information, they will not be accepted in isolation without an application form.

The Fostering Network is committed to equal opportunities and welcomes applications from all sections of the community and especially encourage applications from groups which are underrepresented. All applicants are treated equally and selected on the basis of individual merit and ability to meet the requirements of the role.

Additionally, we consider family-friendly flexible working arrangements within the role descriptions.

The Fostering Network is a registered charity in England and Wales 280852 and in Scotland SC039338.

Our growing charity needs a suitably experienced person to lead Creative Carbon Scotland's financial and operational sustainability, efficiency and effectiveness whilst maintaining our creative and collaborative nature.

The finance and operations director is a new post created to help us deftly navigate an increased workload extending from our work to support Creative Scotland’s Climate Emergency and Sustainability Plan and new initiatives stemming from COP26 in Glasgow in 2021.

We need a friendly and experienced multitasker with skills in administration, finance, management, HR, IT and fundraising.

Closing date for applications: 23:59, Sunday 5 June

Start date:1 October – or earlier if possible

Job description, person specification and application details  

Introduction

Creative Carbon Scotland (CCS) believes in the power of the arts and culture to help achieve sustainability in Scotland and the world. The arts inspire, illuminate, communicate, educate, entertain and encourage new ways of thinking and shared experience – all attributes needed to tackle climate change. That’s why we support individuals and organisations in the arts and culture sector to be sustainable themselves and to lead and influence climate action through their creative work, including by collaborating with environmental experts and organisations working directly on climate change.

We are a nimble, positive, influential and growing charity in a dynamic field. We are experiencing great demand and enthusiasm for our work in carbon emissions reduction and climate change adaptation from both the cultural and the climate change sectors. Our founding partners are the Edinburgh Festivals, the Federation of Scottish Theatre, and the Scottish Contemporary Art Network. We receive significant long-term funding from Creative Scotland, the public body that supports the arts, screen and creative industries in Scotland.

We recently worked with Creative Scotland to help write its bold and ambitious Climate Emergency and Sustainability Plan, which places the creative and cultural sectors as key agents of change in the transformation to a sustainable Scotland. It will shape Creative Scotland’s funding, policy and work until 2045, and ours as well.

The finance and operations director role

The new finance and operations director will help us manage our own transformation as we double our staffing to respond to this increased demand for our work. Good administration is highly valued at CCS and the finance and operations director will take responsibility for all the administrative and financial processes that enable an innovative and busy charity to run smoothly and allow the team to create and deliver their projects and work to the highest standard. The finance and operations director will lead work to secure the financial future of the charity and they’ll work closely with the director to manage our growth and increase the diversity of knowledge, perspectives and backgrounds amongst our staff, board and partners to ensure richness and complexity in our thinking.

Creative Carbon Scotland employment approach

CCS aims to be a friendly, collaborative employer where everyone in the team knows they are supported, valued and respected. All staff members contribute to discussion and decision making through weekly all-team meetings as well as in regular smaller programme meetings and one-to-ones with their line managers. Collaboration across the organisation and proposals for new developments are encouraged. Flexibility in working arrangements to suit staff members’ circumstances is the norm.

Employment details

Salary: £35,000 pa, + 3% of salary in pension contributions

Reports to: Director (Ben Twist)

Responsible for: Communications manager, PR manager, administration officer

Hours: Full time. This means a 35-hour week with a degree of flexibility on both sides, as some evening and weekend work may be required and busy periods may call for extra hours, with time taken off in lieu during quieter periods. 

Flexible working and job sharing: Creative Carbon Scotland welcomes proposals for flexible working or job-share, subject to the needs of the role being satisfactorily fulfilled.

Holidays: 20 days plus 10 public holidays to be taken at times agreed with the line manager. 

Place of work: CCS is based at City Chambers, High Street, Edinburgh, but hybrid working including home working and hot-desking in other office locations is the norm. Travel throughout Scotland may be required if government guidelines and personal health concerns permit.

Contract and notice period: This is a permanent contract. A probationary period of six months will apply following successful completion of which the full contract will be confirmed.  The notice period is three months for both employer and employee.

Equipment: CCS is a BYOD (bring your own device) organisation. A laptop and mobile phone will be provided if required.  Additional equipment will be provided in line with CCS policies if needed to support a healthy working from home workstation.

Staff benefits: CCS offers annual salary increments, a workplace pension scheme, a salary sacrifice scheme for bicycles and IT equipment, confidential access to mental health counselling, and a working from home heating & lighting allowance.

Job description

The main purpose of the role is to:

• Lead on the financial and operational sustainability, efficiency and effectiveness of Creative Carbon Scotland whilst maintaining the charity’s creative and collaborative nature as we navigate through a period of significant growth
• Deputise for the director in his absence

Responsibilities:

Governance

• Ensure that all regulatory and statutory obligations of CCS are met in good time and to a high standard
• Work with the convenor of CCS to ensure that the CCS Board of Trustees is effectively served with full and timely reports, effective meetings and good communications to enable it to fulfil its governance duties and responsibilities
• Oversee management of the risk register, ensuring all risks are captured, monitored and robust mitigation plans are in place
• With the director, develop, deliver and monitor progress on the organisational plan

Finance

• Oversee CCS’s finance function, demonstrating excellent budgetary control procedures and ensuring that financial disciplines are adhered to, and the organisation meets all legal obligations
• With the director, draw up regular budget and cash flow projections
• Oversee the annual audit process and co-ordinate preparation of the Trustees’ Annual Report and Accounts
• Ensure the organisation’s financial systems, controls and policies are fit for purpose and adhered to
• Oversee the production of timely and accurate financial reports
• Oversee the cash flow to ensure CCS has adequate funds to meet its day-to-day operational obligations and its long-term aspirations
• Develop reporting and forecasting mechanisms that enable the leadership team to anticipate potential shortcomings and recommend corrective actions as appropriate

Funding and fundraising

• Lead the director and relevant staff in developing, implementing and monitoring progress against an effective fundraising strategy to provide CCS with the resources to meet its aims
• With the director, maintain strong relationships with core funders including Creative Scotland and the Scottish Government
• Ensure that reporting to all funders is completed in good time and effectively

Human resources

• Ensure that best practice is met in all operational areas and that effective policies are in place relating to equalities, diversity and inclusion, recruitment, working environment, health and safety, HR, health and wellbeing, staff handbooks, appraisals and training and development. Regularly monitor and review the effectiveness of such policies.
• Lead on recruitment for the organisation, including overseeing the preparation of materials and running of fully accessible processes so as to ensure a strong and diverse range of candidates apply, overseeing effective and accessible interview and selection processes, analysing post-recruitment to improve our approach, preparing staff contracts, managing negotiations, overseeing the issuing of freelance contracts and managing any work placements and internships.
• With the director, provide strong leadership and support to the whole of the staff team and work to ensure that CCS remains a welcoming, inspiring and attractive place to work.

Administrative systems

• Oversee the company’s operational functions, ensuring all systems are fit for purpose
• Provide line management to the administration officer to enable them to perform their role effectively
• Lead CCS’s green team and our work on equalities, diversity and inclusion
• Convene weekly team meetings and lead monthly leadership team meetings
• Ensure that internal communications are effective
• Ensure that CCS’s IT systems and tools are appropriate and effective, relevant staff are well trained in their use and the necessary technical support is available when required
• Oversee the provision of office and meeting accommodation and working from home equipment and facilities as required

Communications

• Provide line management to the communications manager and PR manager to enable them to perform their roles effectively
• Represent CCS in meetings with key external parties and other fora as required

Other

• Other relevant duties as requested by the director or the trustees
• Deputise for the director in his absence

Person specification

Essential characteristics

1. Management skills, with at least five years’ experience of working in a management capacity, including a period of line management and leading a team
2. Financial management skills, including preparing and managing budgets and preparing clear and complete reports
3. Successful experience of fundraising including building and maintaining relationships with public and private funders
4. Experience of HR processes including a commitment to maximising equality, diversity and inclusion and staff development
5. Experience of creating and updating effective administrative processes
6. Knowledge of relevant administrative and other IT systems and their application in an SME
7. Excellent verbal and written communication and presentation skills
8. Attention to detail and a commitment to the highest standards in all work
9. Flair and imagination

Desirable characteristics

1. Knowledge of the cultural sector and/or climate change, particularly in relation to Scotland
2. Experience of working in an SME in the charitable sector

Application process

1. Applications must be made through the website unless you have difficulty accessing or using the website (see Accessibility below).
2. Please study the job description and person specification closely and ensure that you demonstrate clearly in the application form how your skills and experience meet them.
3. Complete the online application form and the separate anonymous online Equality Monitoring Survey by 23:59 on Sunday 5 June 2022.
4. Confirm on the application form that you have completed the Equality Monitoring Survey. The survey is anonymous and the information provided will not affect your application in any way. 

Once you submit your application through the online form you will receive an automated acknowledgement of receipt (please contact us if you don’t get this). By 10 June short-listed candidates will be invited by email to interview. Interviews will be held virtually via MSTeams in week commencing 13 June, with second interviews, which may be held in person, in week commencing 20 June.

All shortlisted candidates will be provided with additional information about CCS and invited to supply a CV before their interview. Candidates will be asked to deliver a short presentation as part of the interview.

Once the appointment has been made, we will offer feedback to all applicants by email, in early July.

In summary, the anticipated schedule is:

Application deadline: 23:59 (BST), Sunday 5 June 2022

Invitation to interview: Issued to those on the shortlist by Friday 10 June via email

Interviews: Virtually via MS Teams week commencing 10 June; second interviews (potentially in person) week commencing 20 June

Feedback: Offered to all applicants via email from early July

Accessibility, equalities and data protection

CCS wants to increase the diversity of our team so that people with a range of views and experiences contribute to our thinking. Before we pass your application to our recruitment panel we will remove your personal data to help them avoid bias during the shortlisting process. We will only use the personal data you provide in your application for the purpose of completing this recruitment process. Creative Carbon Scotland promotes a diverse and inclusive working environment. We welcome applications from everyone with suitable skills and experience and we will make reasonable adjustments where necessary to enable people with particular needs or requirements to work with us. 

This is a fantastic role for either an aspiring or proven Director of Finance and Operations to join Royal Entomological Society and play a significant part in the future development of the organisation.

Originally founded in 1833 as the Entomological Society of London, today the Royal Entomological Society (RES) is devoted to the promotion and development of entomological science. The Society supports international collaboration, research and publications in the field of insect science.

RES launched a new strategy in 2022 with a vision to enrich the world with insect science.  Over the next three-year period RES will be focused on increasing impact and relevance whilst also ensuring a sustainable future.  This will be focused through our four strategic priorities that:

• Support the study and practice of insect science
• Increase public understanding of insect science
• Empower and support the entomological community
• Invest in our workforce and infrastructure

To achieve these ambitious goals, RES are seeking to recruit a professionally qualified (CCAB or equivalent) Director of Finance and Operations to oversee Finance, HR, Digital and Facilities.  This role will form part of the Senior Leadership Team focusing on both strategy and operations and joins the organisation at a truly exciting moment.

For More Information/Recruitment Pack: please contact Phil Southern at Ivy Rock Partners directly.

To Apply: Please submit your CV and a brief supporting statement before Monday 6th June. Interviews will be held w/c 13th & 20th June.

ROLE

Luminate is seeking a collaborative and solutions-oriented Funding Operations Contractor for a fixed six-month period beginning July 2022.

THE OPPORTUNITY 

With visibility across the whole of Luminate’s portfolio, we are seeking a dynamic individual to help shape and manage the organisation’s funding processes, including how funding decisions are made and documented, and to support efforts to make processes more equitable and efficient. The ideal candidate will be service-oriented, have strong organisational skills and excellent attention to detail, and the ability to prioritise multiple tasks successfully.

TEAM 

As a member of Luminate’s Funding Operations team, you will work independently and in close collaboration with finance, legal, grants management, and programmatic teams. This role will be based in London and report to the Funding Operations Manager.

RESPONSIBILITIES

Funding Process 

• Manage the internal funding process and grants management platform (Salesforce) with support from external contractor. 
• Serve as an internal approver, including but not limited to final review of funding opportunities and the associated payments. 
• Manage the portfolio reporting platform and respond to partner needs. 

• Maintain the Funding Operations Handbook and intranet page, ensuring information and guidance is up to date and accurate. 
• Support identification of funding and operational process gaps and develop appropriate solutions to resolve them. 
• Respond to ad-hoc requests from both programmatic and operational teams. 

 Reporting 

• Assist in maintaining the databases and dashboards used for budget management and reporting throughout the organisation using Power BI and similar tools. 
• Contribute to quarterly and ad hoc financial and operational reporting to the Leadership Team and Board. 

Risk Management 

• Serve on Luminate’s Risk Management Team in an administrative role to take minutes, track risks, and support internal processes related to risk management. 
• Support the implementation of Luminate’s new risk appetite statement and annual enterprise risk assessment. 

Special Projects 

• Work on Special Projects related to funding, due diligence process and portfolio management. These might include: 
  • Conducting research on best practices  related to Diversity, Equity, Inclusion and Justice due diligence for funding recipients. 
  • Developing and supporting the roll out of a data management system to support our Learning & Impact team.

EXPERIENCE AND SKILLS

Note: we view this section as a guide, not a checklist. We encourage you to apply even if you don’t satisfy every single bullet on this list. 

The ideal candidate is aligned with Luminate's values, including Luminate's diversity policy. 

• Proven track record of managing complex and competing deadlines, and the ability to exercise good judgement prioritizing tasks.

• Strong project management skills, including working with complex projects across multiple geographies and time zones. 
• Excellent written and verbal communication skills; ability to create relationships and work collaboratively with staff at all levels to execute duties. 
• Strong interpersonal skills and consideration for team dynamics -- with the goals of supporting a positive work culture. 
• Experience with Salesforce or another CRM or grants management platform and familiarity with process management. 
• High comfort and proficiency with Microsoft Office suite (preferably in a Mac environment). Familiarity with Power Bi is a plus. 

• Desire to take ownership of new projects and responsibilities as they arise.
   

The following attributes are highly desirable but not essential: 

• Experience working in organisations with international offices. 

Our screening process requires candidates to respond to a handful of questions that provide perspective on how your skills would relate to the day-to-day job.  Submissions will be anonymised, randomised and reviewed by a panel of reviewers from the hiring team. If you are shortlisted, we’ll invite you to the next step, which includes meeting with members of the team. 

Applications are due by midnight (BST) Friday, 3 June 2022. 

ABOUT LUMINATE

Luminate is a global philanthropic organisation focused on empowering people and institutions to work together to build just and fair societies. We work with our partners to ensure that everyone has the opportunity to participate in and to shape the issues affecting their societies, and to make those in positions of power more responsive and accountable.

IMPORTANT INFORMATION YOU SHOULD KNOW

Luminate believes that diversity and inclusion make us more successful in our work, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or national law.

We are a local and well-established charity, looking for a committed, innovative, and collaborative Operations Manager to ensure that our advocacy is the best it can be, and that we continue to thrive as an organisation. You must be passionate about championing and supporting the most vulnerable people in society. Our job is to represent peoples’ views and wishes so that they have as much control over their own lives as possible.

We have a team of 30 advocates and business support staff, and complete around 2000 advocacy cases every year. You will be responsible for our team of advocates and services (including Care Act Advocacy, IMCA and DOLS), supported by skilled colleagues in administration and finance. Our advocates are amongst the most experienced in the business, and you will need to work alongside them, using their views and experience to provide direction and to make the most of development opportunities.

Here’s what an advocate said about working for us (March 2022):

“Working with Dorset Advocacy is like traveling in a Rolls Royce, every part of the organisation works perfectly with each other. Everyone is friendly and the respect I get from other professionals goes to show how hard staff have worked to ensure vulnerable adults have a voice. I am respected as a professional and am able to manage my own diary to suit my needs.”

Main duties

• Operational contract monitoring & compliance ensuring effective and efficient service delivery from the advocate teams.
• People management
• Data management - reporting and data analysis
• Development and growth
• Governance
• Safeguarding, confidentiality, statutory requirements

Benefits

• 25 days annual leave plus bank holidays (pro rata)
• 5% employee pension & 3% employer contribution 
• Supportive working environment with remote access to colleagues and managers 
• Employee Assistance Programme with Health Assured

Operations Manager 

About Us

Paddock Wood Community Advice Centre is a small, vibrant independent charity offering free, confidential and impartial advice to people living in and around Paddock Wood near Tunbridge Wells. All our advisers are volunteers.We offer advice on a wide range of issues including welfare benefits, consumer matters, debt and money, employment, family (children, domestic abuse and relationship breakdown) and housing.In addition, our specialist debt, housing and welfare rights caseworkers help clients manage their finances when things become overwhelming, advise about possession proceedings or represent clients at first-tier tribunal to challenge Department of Work and Pensions’ decisions.

We believe face to face is the most effective medium for advice and the one which is especially important to vulnerable people: our offices are open to clients Monday to Friday, from 9.30am to 1.30pm. We also offer advice via email and phone/video calls.We aim to ensure that our clients leave our offices feeling empowered and aware of all options available to them.

We hold the Advice Quality Standard, a national quality mark for organisations providing free, independent advice to members of the public. 

About you

You will be passionate about what we do and will have previous management or leadership experience which proves you to be efficient, energetic and self-motivated but will also be prepared to undertake the smaller tasks which are necessary to the day to day operations of a small charity.

You will have strong interpersonal skills in order to liaise with the charity’s trustees, line manage the Advice Services Manager and liaise with the volunteer team including the volunteer bookkeeper.You will be able to prioritise your workload independently, communicate clearly and effectively, anticipate and support the needs of the Trustee Board.  You will have a sound understanding of charity governance as set out by the Charity Commission.

About the role

Key elements of the role are as follows:

• Operational Service Delivery and Business Development 
• Fundraising
• Health & Safety
• Human Resources 
• Information Technology 
• Marketing & Publicity 

Operational Service Delivery and Business Development 

The Operations Manager will be responsible for ensuring that the operational service of PWCAC is delivered in accordance with Policies and Procedures and complies with all Risk Register controls. They will report to the Board of Trustees and be responsible for one staff member and a body of around 18 volunteers.They will be point of contact with the Landlord and will procure of office supplies. 

They will attend Trustee Meetings in the evening (circa 6 per annum) providing a regular Operations Manager’s report for review. 

They will have responsibility for authorising expenditure within limits agreed by the Trustee Board. 

Each year they will do the following:

• Complete a review of all policies and procedures and update the office manual in accordance with new guidance, legislation or regulatory requirements, writing new policies where appropriate for Trustee Board ratification. 
• Manage and participate in a Risk Register review in conjunction with a working group of the Trustee Board and complete ad-hoc Risk Assessments as and when necessary. 
• Maintain up to date governance records, pay registration fees, licences, insurances cover and ensure compliance with all regulatory bodies, including the Financial Conduct Authority and the Information Commissioner’s Office. 
• Assist the Treasurer to prepare the annual budget for Trustee Board ratification, providing regular updates to inform the quarterly forecasting process and responding to all questions raised. 
• Prepare and draft the written commentary of the Annual Report and Accounts and assist the Treasurer to obtain all information required. 
• Organise and attend the Annual General Meeting, including publication of formal notice and invitation to stakeholders and present an annual review. 

Every two years they will:

• Arrange and participate, in conjunction with the Duty Officer, in the AQS Monitoring Audit to maintain the standards required for re-accreditation. 

Every three years they will: 

• Assist the Treasurer to develop and implement a three-year Business Plan for Trustee Board ratification. 

Fundraising 

The Operations Manager will maintain positive working relationships with grant-making bodies, funders and donors, ensuring that all impact reporting deadlines are met and that any restrictions / conditions of grants are complied with and that, as far as possible, continuing support is forthcoming in the form of future donations and grants. 

They will maintain and monitor the grant and funding tracker to ensure that income is generated to meet annual budgets and that new relationships with grant-making bodies, funders and corporate and private donors are established and cultivated to create opportunities. 

Health & Safety 

The Operations Manager will ensure compliance with Health and Safety procedures, meeting all statutory requirements to ensure the safety of clients, staff, trustees, stakeholders, visitors and volunteers. They will update Policies to meet legal requirements. 

They will provide training on Health and Safety (to include Fire Evacuation Procedures) as part of staff and volunteer induction processes and conduct refresher training regularly. 

Human Resources 

The Operations Manager will manage recruitment and induction processes for staff and volunteers whenever necessary, in conjunction with the Advice Services Manager.They will comply with Policies and Procedures and relevant employment legislation. They will be the point of contact for the landlord, the office cleaner and window cleaner. 

They will manage and apply for DBS checks for all new volunteers, monitoring and updating the DBS tracker to reflect additional checks undertaken in accordance with Safeguarding Policy. 

They will implement, in conjunction with the Advice Services Manager, a training and development plan for all staff and volunteers, updating the Training Matrix to reflect training undertaken during induction or as part of continuing professional development. 

They will manage and monitor Payroll process from start to finish, arranging for payments to be made to staff, for P60s and P45s to be issued, and dealing with PAYE and National Insurance payments to HMRC within deadlines. 

They will manage and monitor PWCAC’s Pension Scheme for eligible staff, completing auto-enrolment periodically in compliance with the Pensions Regulator. 

They will manage Disciplinary or Grievance issues in accordance with Policies and procedures. 

They will undertake, in conjunction with a volunteer, annual Appraisals for all staff and volunteers to gain feedback, improve engagement, identify development and training needs and aid succession planning. 

Information Technology 

The Operations Manager will manage and monitor computer and telephony systems, networks, and security, ensuring that hardware and software are fit for purpose and refreshing IT infrastructure as necessary. We have an external IT company who are used for maintenance. 

Marketing & Publicity 

The Operations Manager will develop and implement Marketing and Publicity opportunities in conjunction with the Trustee Board. They will manage and monitor PWCAC’s communications strategy, ensuring brand values are maintained through effective use of display materials, signage, posters, correspondence, publications, website and social media channels. 

They will liaise with local press as appropriate to promote PWCAC’s activities and results, linking in with national or local campaigns where appropriate including monthly articles for free distribution Parish and Town / Village publications. 

They will keep stakeholders informed using appropriate methods; in person, by telephone, through email correspondence, attending meetings and through the circulation of a Quarterly Newsletter to a comprehensive mailing list of individuals, donors, funders, County and Borough Councillors, referral partners and other public bodies. 

Diversity and Inclusion

Our service is open to all members of our community without discrimination, and we likewise recognise the importance of diversity in our staff and volunteer body, so we encourage and welcome applications from candidates from all backgrounds, including those with lived experience of the issues which we advise upon.

If you need us to adapt our application process to accommodate your needs, please let us know.We will also meet any reasonable adjustment requests.

To ensure that the Meeting Room charity is run in line with the vision and values set by the Trustees and to high professional standards, so that its clients receive the best possible services.

Responsibilities

1. To take overall responsibility for the professional delivery of drop-in centre sessions, ensuring that these are run to a consistently high standard, including: 

1. Working with staff members to regularly review and, where appropriate, change the content of sessions to match the needs of clients and achieve as much positive client engagement as possible;
2. Ensuring that there are strong processes to ensure the safety of staff and clients including troubleshooting when necessary, and
3. Working with volunteers to ensure that they feel supported, act appropriately around clients at all times and are able to use all the skills they wish to offer

2. To manage the staff team, ensuring that they are fully supported in their job roles and receive all appropriate training and regular supervision

3. To actively support the trustees in developing and marketing the services offered by the charity including:

1. Identifying gaps in local services where the charity could make a difference
2. Developing strong relationships with key stakeholders including the local authority, other local providers and those with relevant specialist skills (e.g. mental health expertise)
3. Developing new services and identifying potential clients who could benefit from them and ensuring that Meeting Room services are known in all relevant circles 
4. Making presentations to key stakeholders and potential supporters
5. Proactively seeking funding from local funders in conjunction with the Trustees

4. To take overall responsibility for the delivery of other activities including trips and outings:

1. Working with staff members to develop an annual programme of activities (including developing new ideas for activities) in consultation with clients
2. Ensuring appropriate staff/volunteer cover for such activities
3. Working with staff members to ensure efficient administration of such activities including risk assessments, bookings, and transport
4. Working with staff members and Trustees to plan, market, fund and deliver the annual Christmas lunch as a memorable highlight of the clients’ year

5. To regularly review with other staff members one-to-one services offered to clients to ensure that they are delivered professionally and their benefit is maximised

1. Meeting regularly with the external counsellor to ensure that counselling is appropriately targeted, accessible to all who would benefit, and that feedback is received and acted upon in line with best practice
2. Agreeing sensible professional boundaries with staff members/volunteers who work one to one with clients, ensuring that they are fully supported in what they do
3. Regularly reviewing with staff members the ways in which clients are signposted to other services, ensuring that staff always have current information on available local services and strong networks with providers

6. To take overall responsibility for management of volunteers, including recruitment policies (including DBS checks where necessary), role descriptions, good practice training and supervisions

7. To establish and keep updated efficient and easy to use databases, in full compliance with GDPR, including;

1. Client data
2. Volunteer data
3. Supporter data

8. To take overall responsibility in conjunction with the trustees for ensuring that all necessary policies are established and kept up to date, including but not limited to safeguarding, health and safety and equal opportunities

9. To act as safeguarding officer for the charity reporting to the trustees any relevant incidents on a timely basis

10.  To be the initial contact for day-to-day correspondence/contacts/issues and administration arising therefrom, ensuring that this is dealt with efficiently, consulting with Trustees for any major issues that may arise.

Person specification

An enthusiastic, self-motivated and caring individual, with strong experience of managing teams and with good IT skills and past experience of working with vulnerable adults. Experience of the charity sector would be advantageous.

Do you have experience of managing and coaching teams to deliver consistently high performance within a complex multi-site operation?  Are you a fantastic communicator who can lead you team to achieve great results?

Dogs Trust are recruiting for a Head of Operations to lead our rehoming centres in the North to achieve high standards of dog welfare, customer service and operational procedures to maximise rehoming possibilities for dogs in our care.

Dogs Trust is the UK’s largest dog welfare charity and normally cares for around 14,000 dogs across its network of 21 rehoming centres in the UK and one in Dublin. Dogs Trust will never put a healthy dog to sleep, and believe ‘A Dog is for Life’.

Accounting for 62% of the Dogs Trust workforce, the Operations Directorate is responsible for achieving the mission of Dogs Trust through the intake, rehabilitation and rehoming of dogs. The Directorate is split between four functions; rehoming centres, the Contact Centre, a field-based team and a team in the London office.

This is an exciting role with huge scope, as you will need to get to grips with all aspects of the rehoming centre operation (previous animal welfare experience isn’t essential) to contribute to the achievement of continuous improvement in logistical and rehoming processes as well as our (already high) canine welfare and customer experience standards.  You will contribute to the development of the operational strategy and its implementation in support of the wider Dogs Trust strategic aims, ensuring continuous improvement in performance across all Operational areas to support more dogs being cared for and rehomed.  

As an inspiring and experienced leader, you will manage, motivate and develop a group of Centre Managers, focussing on building management capacity throughout Operations and enabling managers, through the development of a coaching culture, to effectively handle all management issues, encouraging innovation and new initiatives, as well as identifying and dealing with underperformance where necessary.

The successful candidate will be an excellent communicator with significant experience of managing and coaching a team of staff to deliver consistently high performance, ideally having managed staff remotely in previous roles.  This experience will include recruitment, performance management and supporting managers with complex HR issues. You will be highly numerate with experience of managing budgets and will have the ability to analyse complex data to make management decisions and make recommendations for future action.

The role will be home-based, within the north and there will be significant travel, including some evenings and weekends.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role.

Interviews will take place on 6th and 7th June in Manchester (first stage) and 13th June in Darlington (second stage).

Number Champions 

We set up Number Champions in 2018 to transform the lives of children in state primary schools who struggle with numeracy or lack confidence in maths.  We now need a Head of Operations for our next stage of growth and development. 

We are the only charity systematically working in-person with young children in our field.  Early support will put children on track to achieve their full life potential in a world where some fluency with maths is an essential building block. Success in this one area can increase their self-esteem and involvement in education as a whole. 

Now in our fourth year, we are working across eight London boroughs in 25 partner schools, with about 80 In-school Volunteers supporting 250 children. We plan to increase these numbers by about 40% in school year 2022-23, with a similar percentage increase the following year. Our ambition is to be in a thousand schools across the country by 2031, while maintaining the highly positive impact we have achieved to date. 

Everyone at Number Champions is passionate about improving children’s educational and life chances. 

The Head of Operations role 

Our increasing scale creates new challenges for organisation and coordination, and we are therefore looking to recruit a Head of Operations. This is our first paid role and it will be crucial for the development and growth of the charity.  

The role is for an equivalent of 3 days a week and will be managed by the Chair. It will be largely remote, although you will be expected to attend meetings in Central and North London. 

We intend the role to be permanent, but we are offering a 12-month contract pending confirmation of funding. 

Impact on the organisation 

You will have hands-on input into the development of the organisation in a period of rapid growth and change, including definition and recruitment of new voluntary and paid roles, and, ideally, direct management responsibilities. 

Core responsibilities 

• Coordinate our volunteer leaders 

• Oversee recruitment, training, and onboarding of volunteers, 

• Assist with marketing to schools and control the process of getting contracts signed 

• Gather, capture, and manage the charity’s information in our data management system 

• Produce analysis and reporting 

• Oversee the charity’s processes and controls and recommend improvements 

• Facilitate communication with all our volunteers 

• Contribute to the charity’s online presence 

• Maintain policy and process documentation 

• Undertake other activities as required from time to time to support the charity. 

Required skills and experience 

Skills and attitude 

• Collaborative worker, with good organisational skills and a positive attitude 

• Excellent interpersonal skills and the ability to build productive working relationships with people throughout the charity and beyond, 

• Time management skills and the ability to prioritise 

• Attentiveness to accuracy 

• Ability to generate ideas, advocate for them, and work with others to implement them 

• Strong communication skills, able to influence with or without in-person contact 

• Proficiency in MS Office, including data analysis and visualisation (Excel), document management (Word), and presentations (PowerPoint) 

• Commitment to the mission of the charity to help young children with maths. 

Experience 

• Experience in administrative, management, or operational roles 

• Charity or volunteer-management experience (desirable). 

Benefits 

25 days holiday plus 8 bank holidays, prorated for a 3-day-a-week role. 

Employer’s contribution to pension of 3%. 

Additional Requirements 

• Successful enhanced DBS check (organised and paid for by the Charity) 

• Agreement to all policies and procedures of the Charity. 

Diversity 

Number Champions serves the diverse population of London children, and we welcome applicants from all ethnicities, orientations, and backgrounds, including those with disabilities.