Operation Director Jobs in Birmingham, West Midlands
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About BEfriend
BEfriend is a registered charity operating in the London Borough of Ealing since 1994, and more recently, launching in the neighbouring borough of Hounslow. Our aim is to reduce chronic loneliness and isolation experienced by local people through one-to-one volunteer befriending and social events.
Role Purpose
To take responsibility for BEfriend’s trust and foundation applications and generate new funding opportunities.
Main Duties:
Trusts and foundations
● Lead on the trust and foundation funding applications which deliver BEfriend’s strategy.
● Work with the staff team to ensure that BEfriend’s work is accurately represented in funding applications.
● Research funding prospects and ensure a strong pipeline of applications at all times.
● Develop and maintain good working relationships with current and potential funders.
● Lead on reports to funders and work with colleagues to ensure reports are completed on time, meeting funder reporting requirements.
● Evaluate bids
Other tasks
● Work with the CEO to develop a fundraising strategy for the next 3 years and agree fundraising targets and key performance indicators
● Build and develop our Individual Giving Campaign
● Work with the CEO to develop relationships with statutory bodies
● Develop relationships with local businesses to engage supporters
● Manage engagement and fundraising events as required
This job description is not exhaustive. The post-holder may be required to undertake additional tasks and responsibilities at times.
How to apply:
Download the full Job Description and Person Specification for full details of the role and how to apply.
Please address your cover letter to Rachel Hill, CEO and ensure you explain how you meet the person specification.
Don't forget to also attach your CV.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Head of Finance
The Landscape Institute are delighted to be advertising the role of Head of Finance.
To fill this position, we are looking for a Head of Finance professional who can help build a positive, supportive work culture that aligns with our strategy. Reporting directly to the CEO, the Head of Finance is fundamental to our success as a membership organisation and charity.
This is a critical position within the senior leadership team and will operate at a strategic and operational level, taking overall responsibility for the financial management, financial risk management, procurement and compliance functions. The post holder will be a qualified accountant who is responsible for the development of financial strategy, long term financial forecast, management accounts, reports, organisational performance and framework as part of a dynamic senior leadership team. The role requires an individual capable of thinking strategically and being hands-on.
To fill this position, we are looking for a highly knowledgeable individual who has significant previous experience operating within a charity and membership organisation.
To be successful you will have
- A qualification in accountancy (CIMA, ACCA, ACA, CIPFA) and an active member of a professional body/network.
- Extensive experience of providing financial leadership and oversight in organisations.
- Demonstrable experience of leading change, building organisational capability, and driving performance and inclusion, in a people positive manner.
- Experience of leading and co-ordinating organisation-wide business plans, monitoring and evaluating performance in line with financial resources.
- Strong knowledge of charity governance and company law and regulatory bodies returns relating to charity and company finances.
- Knowledge of financial regulations, including statutory accounting, budgeting, forecasting management reporting and cash management.
- Ability to successfully interact with the Board and other key stakeholders and lead presentations to the Board and sub committees on financial matters.
- Recent experience of producing annual consolidated statutory accounts, in compliance with FRS102 and supporting external and internal audits
If you have the skills, energy, and passion to join us on this exciting journey, we would love to hear from you.nance.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise. The core function of this role is to handle new business enquiries from prospective clients, discussing the most appropriate service to meet clients’ needs, delivering the sales process and supporting the team manager. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.
You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing advice or sales role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.
The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.
In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.
MAIN DUTIES
1.Providing operational support to Business Development Manager, including taking telephone enquiries from clients and arranging sales consultations. Supporting the Business Development Manager with sales consultations during holidays and at peak periods.
2.Being first point of contact for new business client enquiries, responding to messages from new clients and scheduling sales consultations with prospective clients. This includes acting on new referrals for paid service consultations within 24 hours, identifying and advising on the best service to meet the client’s needs from initial assessment of their situation, and promoting confidence in Beacon and our ability to meet the client’s needs.
3.Drafting and sending detailed estimates to prospective clients following initial consultations and following up to close the sale.
4.Establishing a rapport with prospective clients, utilising Beacon’s reputation within the industry to generate business and maintaining excellent communication throughout the sales journey.
5.Managing the case allocation process including responsibility for ensuring cases are allocated in a timely way according to case deadlines.
6.Generating and sending out contracts and associated paperwork, and processing completed contracts for clients engaging in a paid service. Liaising with caseworkers for a smooth handover of the new case, ensuring that expectations are met and key deadlines understood by the caseworker.
7.Maintaining good communication with colleagues in the Information and Advice team to facilitate the smooth transfer of prospective clients from an advice call to a paid service consultation.
8.To keep relevant and sufficiently detailed case records following each client contact, ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection policies.
9.Keeping sales data software up to date and producing monthly sales reports for Managing Director.
10.Responsible for the effective operation of client administrative procedures including operating and maintaining database and filing systems.
11.Arranging for the safe and secure transportation of sensitive client files and medical records for caseworkers and clients.
12.Attending line management, supervision and team meetings as appropriate.
13.Provide organisational, administrative and secretarial support to the sales and casework teams as required.
STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.
Background Information
NHS Continuing Healthcare (CHC) is the name given to a package of healthcare that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.
The criteria for determining who is eligible for CHC are highly complex and can be very difficult to understand. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.
Beacon’s roots are in a service provided by Age UK Oxfordshire, to provide free advice and support to families trying to navigate the CHC system. Beacon is a social enterprise that spun out of this service ten years ago and has supported over 100,000 families across England.
Beacon provides a free CHC advice service, funded by NHS England, as well as advocacy and representation charged at a lower cost than many legal firms. We are well renowned as England’s foremost experts in CHC and frequently advise policy-makers on policy changes and updates to the guidelines.
Our Values
At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:
- Ethical
Commitment to our clients
We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.
Commitment to our team
We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.
- Expert
Commitment to our clients
We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.
Commitment to our team
We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.
- Personal
Commitment to our clients
By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.
Commitment to our team
We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.
- Compassionate
Commitment to our clients
We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.
Commitment to our team
The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.
- Rewarding
Commitment to our team
We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.
The client requests no contact from agencies or media sales.
We are recruiting for a new Home Manager to lead the team in our CQC rated ‘Outstanding’ Solihull Home. This is an exciting opportunity that offers the chance to make a meaningful impact in the lives of residents and their families every day.
We are looking for a special person to join us and lead a fantastic and supportive team of dedicated staff. Our Home is one of only a select few in the country that has achieved CQC ‘Outstanding’ in all five areas and we are looking for someone who can uphold and develop the exceptional standard of care we provide going forward.
The Home is a place of love and laughter and this is obvious from the moment you step through the doors. Residents come to live life to the full, make friends, try new things and to relax in our spacious and well-designed environment.
The ideal candidate will be someone who is passionate about our values, someone with positive energy and dedication who wants to really make a difference.
The role offers opportunities for professional development and advancement, as well as a competitive salary and comprehensive benefits package. You will also be joining an innovative environment with opportunities to pilot technology to enhance residents lives and expand our services through a range of projects across the organisation.
The client requests no contact from agencies or media sales.
Early Years Content Manager
Do you want to play your part in the future of the childcare sector? Are you passionate about early year’s education with experience of producing high-quality content?
We are looking for an Early Years Content Manager for the newly created Institute of Early Years Education due to be officially launched in August 2024. This is a pivotal role in an exciting new venture and a career-making opportunity.
The role involves crafting high-quality content aligned with the Institute's mission to elevate and promote standards in early education and care.
Our children matter. Join the team and help champion their futures and support the campaign for fair funding for the early years sector.
Position: Content Manager
Location: Homebased (hybrid working in Huddersfield also available)
Hours: Part-time, 22.5 hours per week (flexible to allow occasional evening and weekend work)
Salary: £36,000-£38,000 per annum pro rata
Duration: Permanent
Closing Date: 10th April 2024
Interview Date: Week commencing 15th April 2024
The Role
You will provide leadership and direction for a team of early year’s content writers and work collaboratively across teams to support the development and delivery of products and services.
Main duties include
- Support the Interim Director – Institute of Early Years Education with the development of a content strategy that meets the needs of its members
- Provide support to the early years content writer(s) in the development and delivery of products and services for the early years sector in the UK
- Lead and manage the early years content writer(s) to develop, review and deliver digital products and services
- Ensure the content of services is suitable for practitioners at all levels
- Audit existing resources for brand voice, relevance, and SEO optimisation
- Consult with members practitioners to pilot and test the proposed new products
- Evaluate and act on service delivery and impact on customer achievement
- Promote a consistent brand identity through content development
- Create and manage a short-term and long-term content publishing calendar
About You
You will be an experienced early years leader with significant knowledge of effective practice in all areas of EYFS for supporting all children including those with SEND.
You will have experience of:
- Teaching and leading in early years settings
- Leading and managing teams
- Operating at a strategic level, influencing development and review of services
- Analysis of data from service delivery to effect change
- Achieving tangible outcomes in results driven environment
- Design and development of online training
- Product development and review from entry to graduate level
You will bring significant experience around early education and care workforce development, health and wellbeing, and leadership and will have a key responsibility for the development of services surrounding these specialist areas.
About the Organisation
Join an award-winning charity and membership association that supports nurseries, early year’s settings and their workforce to deliver the best possible early education and care to our youngest children.
A charity that believes in quality and sustainability and puts members’ businesses at the very heart of what it does. This innovative thinking gives members the edge and an advantage that makes your nursery the best it can be.
Benefits include:
- 25 days paid holiday (rising to 29 days with service increments) plus 8 bank holidays.
- Salary sacrifice pension scheme
- Healthcare Cash Plan
- Employee Assistance Programme
- Staff Awards Scheme
- Head office based staff enjoy free car parking at a pleasant out-of-town offices and free tea, coffee and fruit
You may have experience in areas such as Marketing Manager, Marketing Executive, Marketing Officer, Marketing and Communications Manager, Marketing and Communications Officer, Communications Manager, Communications Officer, Marketing, Communications, Marketing and Communications, Digital Marketing Manager, Digital Marketing, Online Marketing, Digital Marketing Manager, Brand, Corporate Partnerships, Events, Event, Events Marketing.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Head of Fundraising and Development
Do you want a rewarding and influential role where your success directly contributes to the protection and growth of support services for sexually abused children and adults?
This is an amazing opportunity to join the organisation at an exciting time to ensure it can maintain a recent period of growth and continue to support survivors through specialist services.
Stand with survivors and challenge victim-blaming attitudes.
Position: Head of Fundraising and Development
Location: Birmingham/hybrid
Hours: Part-time, 30 hours a week. Flexible working available
Salary: £36,648 per annum pro rata
Contract: Permanent
Closing Date: 15th April 2024. However, shortlisting will be taking place on a rolling basis so we advise applying as early as possible.
Interview Date: Week commencing 22nd April 2024
The Role
This is a rare and exciting opportunity to join the senior leadership team, at a specialist charity for children and adults subjected to sexual violence and sexual abuse. You will be responsible for fundraising and lead on securing income (approx. £1.6million per year), through a range of sources. You will also lead on impact and evaluation and contribute to the strategic direction of the organisation, communications and operations and on service user involvement, working alongside people with lived experience of sexual violence and abuse to make key organisational decisions.
About You
You will put the ‘fun’ in fundraising and develop and lead on fundraising to secure restricted and unrestricted income to strengthen sustainability and to continuously improve effectiveness and impact.
If you are a successful, senior and experienced fundraiser who has demonstrated innovation, creativity and an excellent track record in fundraising, this role could be for you. You will also need to show how you will live the charity’s big-hearted, bold, believing and trauma-informed values through this role.
About the Organisation
Join an award winning, long established and well-respected specialist charity supporting children and adults of all genders following rape, sexual abuse and sexual exploitation. A vibrant, growing organisation that believes survivors. If you are big hearted, can the empathy that survivors deserve and need… then we would love to hear from you!
Benefits include:
- Wellbeing support and resources
- Training opportunities and access to specialist resources
- Pension
- Mileage allowance
- Hybrid working
- Time off in lieu (TOIL)
- Awards and recognition
- 35 days annual leave, with it increasing with length of service: after 5 years’ service, it increases from 35 days to 36 days.
The charity is committed to equality and valuing diversity. This includes a commitment within the recruitment and selection processes, applications are welcome from across the community, especially applicants with a protected characteristic to join a bold, believing and big-hearted team.
We also welcome applications from individuals with lived experience of sexual trauma who also meet the person specification, so everyone can work together, engage and amplify survivors’ voices throughout all the work.
You may also have experience in areas such as Head of Fundraising, Director of Fundraising, Fundraising Manager, Fundraising Lead, Fundraising, Fundraiser, Individual Giving, Major Donor, Community Fundraiser, Community Fundraising, Events Fundraiser.
Should you hear nothing from by 6th May 2024, you may assume that you have been unsuccessful on this occasion.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Housing Ombudsman Case Manager
Location: Birmingham, Bath Row, B15 1LZ
Salary: £45,521 per annum
Hours: 35 hours per week
Contract Type: Permanent, Full Time
The Role
As a leading Housing organisation, we take pride in ensuring that our tenants receive the highest level of customer service whilst remaining focused on the changing regulatory landscape. Join us now as a Housing Ombudsman Case Manager where you’ll help us to improve customer experience and mitigate reputational risk.
This is a brand-new role we’ve created where you’ll liaise closely with Senior Leadership teams and the Housing Ombudsman to manage complex and involved complaints. This is a key role where the successful candidate will be imperative in thoroughly understanding legislation and regulations, overseeing compliance with regulatory requirements and ensuring outcomes are clearly audited.
As the Housing Ombudsman Case Manager, you’ll be responsible for:
- Collating and providing full case histories to the Housing Ombudsman.
- Ensuring compliance with evidence requests and delivering outcomes through partnership working with Senior Leadership teams.
- Capturing meaningful data and producing reports that outline the root cause of complaints.
- Developing action plans to lead the reduction of complaints and drive service improvement.
- Horizon scanning of the external environment to adapt working practices when managing complaints.
We’ll support you to enhance your case management skills by providing training with our legal partners, equipping you with the skills to manage cases effectively.
Our ideal candidate? We’re looking for an articulate individual with strong investigative skills and high attention to detail. Your application will also demonstrate the following skills and experience:
- You’ll have experience of managing complex legal or Ombudsman cases.
- You’ll have experience of producing robust reports for senior/board level audiences.
- You’ll have the ability to engage with senior stakeholders / Directors across the organisation to influence decision making and negotiate successful outcomes.
We’re a Smart Working organisation where you can expect to be present in the office for 3 days a week - in a role where effective collaboration with stakeholders across the business is key, this is important to us. We're also flexible to ensure you can meet and enjoy life’s challenges and opportunities throughout the year.
Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
Closing date: Thursday 4th April 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
Housing Tenancy Officer
Location: Head Office, Oldbury B68
Hours: 35-hours per week
Salary: £27,657 per annum (pro rata for part-time)
As an organisation that plans to grow, we are building a new Housing Management team and are looking for a Housing Tenancy Officer to be part of the team.
The role
The successful Housing Tenancy Officer will carry out a variety of housing management tasks included but not limited to: Supporting with the voids and lettings process, Managing rent arrears with a focus on income maximisation, Working with tenants to ensure they are involved in shaping our services, General tenancy and estate management, Managing day to day repairs, cyclical maintenance and service contracts and Supporting the Senior Housing Manager with longer term asset management planning.
We offer flexibility in how you get your work done, whether that is working from Head Office, being out at the schemes, to occasional working from home. The post is 35 hours flexible working across Monday to Friday with occasional out of hours work.
About You
We are looking for someone with a genuine interest and passion for working to improve the quality of our residents’ lives. You need to be enthusiastic and show capability and ownership to develop in the role. You will also need to have excellent communication skills, previous experience with front facing customer service/administrative work in a housing service, excellent IT skills – proficient with Microsoft packages and the ability to learn new systems quickly, together with a positive can-do and flexible attitude to work.
Please note, you will also need a full UK Driving License and use of a car for business purpose, and able to apply for enhanced DBS certificate, together with evidence of the Right to Work in the UK. These will need to be shown at the interview stage.
What can we offer in return?
If you are looking for a career in housing and can demonstrate you have the above requirements, this may be the ideal role for you. In return we will commit to providing the successful candidate with support to undertake a recognised Level 3 Housing Qualification.
In addition to ongoing training, we also offer a pension scheme and staff discounts.
The Company
New Outlook is a specialist Association that has been providing housing and care services to people with sensory impairment in the West Midlands for over 170 years. We currently have 10 Care and Supported Living services across Birmingham and some general needs properties in Redditch.
Our core values summarise what we ASPIRE to achieve:
· Approachable – friendly and easy to talk to
· Supportive – understanding and encouraging
· Professional – capable and skilful
· Innovative – inventive and adaptable
· Reliable – consistent quality and performance
· Empowering – confident and strong
How to Apply:
Please provide an updated CV along with a covering letter explaining “why you are applying for the role of Housing Tenancy Officer and what skills, experience and knowledge you can bring to this role” All applicants are encouraged to thoroughly read the job description provided, highlighting relevant skills and experience that directly correspond to the outlined responsibilities and requirements. (Please do not write any more than 500 words).
Once completed, send this to us.
Closing Date: 12th April 2024
Interviews: Week commencing 15th April Face to Face, Head Office, Oldbury B68.
Please note, we are actively reviewing applications, and may close this advert early if a successful candidate is found.
New Outlook is a Disability Confident Committed employer.
Please provide a covering letter explaining “why you are applying for the role of Housing Tenancy Officer and what skills, experience and knowledge you can bring to this role” All applicants are encouraged to thoroughly read the job description provided, highlighting relevant skills and experience that directly correspond to the outlined responsibilities and requirements. (Please do not write any more than 500 words).
Once completed, please click on Quick Apply.
The client requests no contact from agencies or media sales.
Walsall Council and Robertson Bell are yet again exclusively partnering, this time in the recruitment of three Strategic Finance Business Partners on a permanent basis. At Walsall Council, we believe that people are at the heart of everything we do. In our work, the way we listen and respond to our customers and colleagues will determine the way we grow and bring Council’s vision to life. To succeed, we must push the boundaries of customer service and added value – hence the addition of these brand-new roles to our structure as an added layer of strategic expertise to our finance team:
- Strategic Finance Business Partner - Adult Social Care Demand and Core & Public Health
- Strategic Finance Business Partner - Childrens Services Demand and Core & Education
- Strategic Finance Business Partner - Economy, Environment & Communities, Resources and Transformation, Capital
Finance Business Partnering is an enabling function, providing solutions, financial insight and intelligence to support and constructively challenge the organisation to help achieve its objectives, underpinned by strong financial management. Reporting into the Head of Finance and Deputy s151, these posts will provide strategic senior and operational capacity, and will have management responsibility for their respective finance business partnering teams for delivery of Service Excellence.
The organisation:
Walsall is situated within the West Midlands and is one of four Local Authorities comprising the Black Country. It contains six urban district centres: Walsall Town Centre lies at the heart of the Borough, surrounded by Aldridge, Bloxwich, Brownhills, Darlaston and Willenhall. The Borough covers 40sq miles and is bisected by the M6 motorway.
We provide an attractive employment package that includes a generous annual leave entitlement of up to 29 days (which rises to 34 days after 5 years continuous local government service), a flexible working scheme that allows up to a further 12 days leave per year, working from home opportunities, with emphasis on an optimum work life balance arrangement and a career average pension scheme. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.
The key duties of these roles are as follows:
- Ensure the Councils Finance Business Partnering service is fit for purpose in order to deliver on all aspects of operational financial management.
- Operate at a strategic level, building strong relationships with internal and external partners and being a key and active member of senior management forums.
- Financial oversight for all duties required under the CIPFA compliance framework including financial forecasting, business cases, modelling, budget setting and Final account preparation for the teams under the roles remit.
- Drive and support the delivery of productivity and efficiency improvement across the Council.
- Ensure the provision of high quality advice, information, interpretation and solutions to budget holders to underpin effective decision making and meaningful performance management.
- Maximise new and existing funding streams realise efficiency savings and to deliver the councils aims.
- Influence and drive cultural change towards improved financial management through managing resources, outputs, performance and risk in the achievement of outcomes.
The successful candidate will have:
- Full CCAB or equivalent qualification, with evidence of continued professional development.
- Post qualification experience in a large/complex organisation.
- Ideally, a background working in a local authority, although candidates without will still be considered.
- Extensive experience of strategic and operational planning.
- Substantial leadership and management experience including proven experience in leading and motivating a team to deliver accurate and timely information.
- Exceptional negotiation, communication and interpersonal skills, with an ability to communicate to people at all levels.
- Enthusiastic and proven ability to establish and continue good working relationships.
- Ability to understand new concepts and translate business objectives into strategic and operation activity.
- Substantial ability to design, understand and maintain complex financial information and models.
The closing date for applications is Sunday 7th April, with interviews taking place the week commencing Monday 15th April. Applications will be under continuous review before the closing date, so please submit your CV to our exclusive search agent Robertson Bell ASAP to avoid disappointment.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Life:
Life's a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people - whoever they are - to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include:
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
- Crafting content that educates the public about pregnancy, pregnancy loss and our work
Our values:
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal.
- Solidarity – We’re with you and for you.
- Community – We’re better together.
- Charity – Doing good for one another.
- Common good – Building a better world.
We are looking for an outgoing and enthusiastic customer service professional with previous charity experience and experience of supporter relationship work to join our Fundraising team.
This is a new post that will oversee the development and implementation of a Supporter Experience strategy in line with income generation priorities and objectives.
We are looking for someone who is a data driven and innovative professional, passionate about delivering high class journeys for Life supporters with the overall aim of increasing net income and converting supporters into donors.
We are looking for a committed individual who can implement strategic plans and create operational business plans. You will manage and motivate a small team and have an advanced use and understanding of CRM databases to manage supporters and maximise their value.
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays, (for full-time positions, pro-rated for part-time positions)
- Paid DBS check
- Birthday Leave
- Extra annual leave for long term service
- Length of service awards
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Our Values and Commitment to Safeguarding and Equality
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS) which is paid for by the Charity.
How to Apply:
If you think you have the skills to offer us, please send a CV and covering letter to Life jobs
The client requests no contact from agencies or media sales.
Manager, Annual Fund
Contract type - Permanent, Full Time
Salary - 70,000- 75,000 CAD with excellent benefits
Primarily remote-based with occasional requirements to work out of the Ottawa office as needed.
We support and enjoy a remote working environment. Candidates must be based in Ottawa or Toronto
About WaterAid:
WaterAid Canada is a dynamic non-profit organization dedicated to transforming lives by improving access to safe water, hygiene, and sanitation in communities around the world. As part of the global WaterAid federation, we work tirelessly to create a world where everyone has access to clean water and sanitation. With a commitment to innovation and growth, we are seeking passionate individuals to join our team and contribute to our mission.
We celebrate, support, and encourage diversity and difference for the benefit of our employees, our mission, and the communities we serve. WaterAid is proud to be an equal opportunity employer and welcomes applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
WaterAid is committed to the safeguarding and wellbeing of all individuals.
About the Team:
To fuel WaterAid's global mission and programs, the Philanthropy Team drives WaterAid Canada's efforts to increase impact through innovative, high-value partnerships with a diverse set of private, large family and corporate foundations, government, and HNWI and monthly, annual donors and leadership donors, and legacy giving.
As a member of the Philanthropy Team, the Manager, Annual Fund reports to the Associate Director of Philanthropy and works closely with the Head of Communications and Brand, Data and Donor Service Administrator, and collaboratively with the entire WaterAid team.
- Manage the development and operations of WaterAid Canada's individual giving portfolios, including annual, monthly, and leadership donors.
- Develop, implement, and maintain the annual and leadership giving stewardship.
- Plan and execute annual giving campaigns, including direct mail, digital acquisition, and third-party fundraisers.
- Development and implement strategies to enhance donor engagement, stewardship, and retention.
- Build and maintain strong relationships with existing donors through personalized communications and engagement initiatives, such as donor surveys.
- Develop, implement, and maintain the annual and leadership giving stewardship standards program to ensure that class leading donor relations standards are upheld.
- Utilize third party apps such as JustGiving, Gifts of Water, Echo age and create website content related to the annual giving campaigns.
- Oversee moves management; identification, cultivation, solicitation, and stewardship of a portfolio of leadership giving donors, consulting regularly with the Associate Director of Philanthropy on pipeline development.
- Contribute to the development of donor communications materials including customized accountability/impact reports, in collaboration with the Head of Communications and Brand.
- Work with print and mail-fulfillment vendors on project delivery.
- Work with the Data and Donor Service Administrator to identify cultivation, solicitation, and stewardship opportunities for monthly and annual fund donors.
- Collaborate with cross-functional teams within WaterAid Canada, such as with Communications and Brand, International Programs, Finance, Advocacy and Policy, Annual Campaign lead, and Database.
- Maintain strong relationships across the WaterAid International Federation; support WaterAid International to maximize global fundraising initiatives; represent and advocate for WaterAid Canada priorities within global fundraising working groups.
- Utilize data-driven insights to adjust strategies for optimal performance
- Minimum three years of experience working in a fundraising, donor relations, or stewardship capacity, particularly in an annual giving portfolio.
- Exceptional tact and diplomacy.
- An acumen for identifying philanthropic motivators and driving them to action.
- An entrepreneurial and collaborative work ethic.
- Exceptional verbal and written communication skills (in English, French is an asset)
- A good understanding of fundraising databases, particularly Raiser's Edge / NXT.
- A strong commitment to WaterAid's mission, vision, and values with the ability to effectively communicate this mandate in a manner that compels prospective supporters to join the cause.
- Donor-focused lens throughout fundraising cycle.
- Excellent communication skills and a proven ability to listen and engage with authenticity, as well as the ability to distill strategic or programmatic information to new audiences.
- Ability to craft compelling appeals through individual and mass communications.
- Knowledge of the international development sector a strong asset.
- Proven ability to exercise discretion and sound judgement to maintain confidentiality; commitment to upholding honest & ethical practices to ensure the safeguarding of people and organizational assets.
- Proficiency with MS Office (Word, Outlook, PowerPoint, Excel) as well as a CRM (Raisers Edge / NXT);
- Proficiency in using Mailchimp.
- Flexibility to work across time zones, with varied work hours, and maintain a healthy work/ life balance with supports in place.
How to Apply:
To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
To apply for this post, you must be able to demonstrate your eligibility to work in Canada.
Closing date: Application will close at 11:59 PM
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
We are looking for an experienced CEO or senior charity manager, able to manage the business functions of a charity that is just starting out. You will have a proven track record of managing a small, prosocial organisation and setting up the systems necessary for success. You will have skills to work strategically, have business management skills, be able to lead and grow a team and work relationally.
As CEO an important goal will be to put the charity on a firm foundation for long-term sustainability. You will work with our fundraising consultant to ensure a steady income stream of core funding, ensuring financial stability for employees and building partnerships with local organisations to maximise impact and sustainability through collaborative work and partnership bids. This requires considerable, skilled networking and relationship-building, both within the Church’s Community Hub, with our existing partner VCFSE organisations and in the wider sector, including local Councils, PCNs and the ICB.
You will also be principally responsible for the organisation’s HR function, risk and compliance, as well as its monitoring and evaluation of impact (for quality assurance and fundraising purposes). This means ensuring best practice is observed and maintained in these and related areas, including line management, service policy, financial management, safeguarding and data privacy.
Knowledge and/or lived experience of mental health difficulties and the relevant support services/treatment modalities is essential; experience working within the mental health sector is highly desirable. We are seeking someone who is passionate about mental health and views this role as an exciting, long-term opportunity to make a significant difference to the lives of thousands of adults in Birmingham. The post holder will live and champion our unique model of community mental health provision, our vision and values, rooted in the service’s Christian ethos as part of St Germain's holistic mission and ministry to its community.
You will report to St Germain’s Wellbeing Board of Trustees.
Please submit a full CV with covering letter explaining the fit between your skills and experience and this post.
The client requests no contact from agencies or media sales.