Operation manager jobs in Newcastle
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Join our growing team in a varied role supporting reporting, onboarding, quality assurance and service development, helping us deliver an exceptional experience tothe UK's leading charities.
The Opportunity
At Social AF, we’re proud to be one of the UK’s leading social media moderation agencies for the third sector. Working with some of the biggest household names, we support regional, national and international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.
From community management to supporter experience, we’ve helped our charity partners raise over £40 million. As our reputation and client base continue to grow, we’re seeking a Social Media Operations Officer to support the day-to-day delivery and ongoing development of our Social Media Moderation service.
Role overview
This role will play a vital part in ensuring our charity partners receive a high-quality, insight-led service while providing additional support to our team of moderators and Team Leaders.
The successful candidate will work closely with the Social Media Moderation Manager and wider leadership team to support operational delivery, reporting, onboarding, quality assurance, and administrative processes across our portfolio of charity accounts.
The role would suit an organised, proactive individual with strong attention to detail, excellent written communication skills, and a genuine passion for supporting charities and online communities.
Key Responsibilities
Reporting and insights
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Produce weekly, fortnightly, monthly, and campaign reports for charity partners.
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Collect and analyse moderation data across accounts, including response rates, hidden content, escalations and key themes.
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Gather standout comments, community feedback and examples of positive engagement for inclusion within reports.
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Support the development of benchmarking documents and trend analysis across accounts.
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Prepare meeting notes and action logs following account meetings.
Moderator support
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Assist with onboarding new moderators, including arranging inductions and sharing key documentation.
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Support the creation and maintenance of moderator handbooks and guidance documents.
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Identify recurring learning themes and help coordinate quality assurance and development activity.
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Work alongside Team Leaders to ensure they - and moderators - have the information and resources needed to deliver excellent moderation.
Account administration
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Support the onboarding of new charity partners, including helping to create and maintain moderation packs.
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Keep account guidance documents, FAQs, escalation processes, and key contact information up to date.
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Assist with meeting preparation, minute-taking and action tracking.
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Ownership of rota administration and maintain awareness of moderator availability.
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Coordinate internal documentation and process improvements.
Service development
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Contribute ideas to improve the efficiency and effectiveness of the Social Media Moderation service.
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Support the creation of internal resources, templates and standard operating procedures.
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Assist with projects aimed at enhancing moderator wellbeing, training, and development.
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Shadow account management activities with opportunities for future progression within the agency.
Progression opportunities
The role offers opportunities to develop skills in account management, client relationships, moderation strategy, reporting, training and service development, with the potential to take ownership of selected charity accounts in the future. As a growing agency, new opportunities and responsibilities naturally emerge, offering scope for progression for those who are proactive, demonstrate initiative and consistently deliver excellent work.
Please note that to be considered for this role, you must have at least 18 months' experience working directly for a charity/non profit, within the social media/communications team.
To apply, please use the "Apply Now" function on this advert. You will be asked to submit your CV, along with answers to the following questions:
- Do you have at least 18 months’ experience working directly for a charity/non profit, within the social media or communications team
- Please tell us which social media moderation tools and platforms you've worked on
- We'd love to know why you'd like this role, and why you'd be the best person for it
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We're looking for an experienced Governance Manager to play a pivotal role at the heart of CILIP. Working closely with Trustees, Board and Committee Chairs, the Executive Team and the Presidential Team, you will help ensure that CILIP operates to the highest standards of governance, accountability and compliance.
This is an excellent opportunity for a governance professional who enjoys building strong relationships, improving processes and supporting effective decision-making.
ABOUT THE ROLE
Reporting to the Interim Finance Director, the Governance Manager will lead and coordinate governance, compliance and organisational processes across CILIP.
You will be responsible for supporting effective decision-making, ensuring compliance with legal and regulatory requirements, and providing expert governance support to the Board, Committees and Executive Team.
This role combines strategic oversight with hands-on delivery and is ideal for someone who enjoys driving good governance while ensuring operational excellence.
This is a fixed-term role for 9 months due to organisational planning requirements.
Key areas of delivery:
Governance and Board Support
Lead and continuously improve governance processes, support the effective operation of the Board and Committees, and provide advice on governance best practice.
Policy and Compliance
Oversee CILIP's policy governance framework, coordinate policy reviews and support compliance with statutory and regulatory requirements.
Executive and Organisational Coordination
Support the Executive Team through the coordination of key meetings, events, organisational planning and corporate administration.
Presidential Team Support
Coordinate the activities of the Presidential Team, ensuring effective planning, stakeholder communication and logistical support.
Continuous Improvement
Identify opportunities to strengthen governance systems, improve ways of working and promote accountability and transparency across the organisation.
ABOUT YOU
We're looking for an experienced governance professional who thrives in a collaborative environment and enjoys working with senior stakeholders to ensure organisations operate effectively and compliantly.
You will bring:
- Experience supporting governance within a charity, membership body or similar organisation.
- A strong understanding of charity governance, trustee responsibilities and regulatory requirements.
- Experience supporting Boards and Committees and managing governance processes.
- Excellent stakeholder management, communication and relationship-building skills.
- Strong organisational skills, with the ability to manage competing priorities and deliver to deadlines.
- High levels of accuracy, discretion and sound judgement when handling sensitive information.
- A proactive approach to improving processes and ways of working.
- Strong digital skills, including Microsoft 365.
You'll also be a professional, credible and resilient individual who can work independently while remaining highly collaborative, and who shares CILIP's commitment to equality, diversity, inclusion and public benefit.
Desirable: Experience of company secretariat responsibilities, statutory filings, governance or board portal systems, and relevant governance or compliance qualifications.
ABOUT CILIP
CILIP is the leading voice for the information, knowledge management and library profession. We are here for everyone who has a professional connection to information, knowledge, data and libraries, and share our belief in their power to change lives.
Our purpose is to unite, support and empower information professionals across all sectors.
To apply for this role, please send an up-to-date CV along with a letter of application (no more than two A4 pages) detailing your suitability for the role based on the role description and person specification by 11:30pm on 26th July 2026
Interview dates:
First interviews will be held on 31st July 2026 via Teams
Second interviews will be held on 5th August via Teams
CILIP is an equal opportunities employer. We are committed to building a diverse and inclusive workforce where everyone feels valued and supported. We actively encourage applications from people of all backgrounds, identities, and lived experiences.
If you require any adjustments or support at any stage of the application or recruitment process please contact us.
The client requests no contact from agencies or media sales.
As Deputy Director of Operations (Local Services), you'll lead the strategic and operational delivery of Victim Support's services across the regions. You'll act as the senior organisational representative for commissioners and system partners, shaping local system responses and ensuring quality, sustainability and innovation. You'll Translate national strategy into regional implementation and be accountable for performance, risk and culture.
You'll lead a cluster of services across England and Wales, and work with individual associated Area Managers, to identify, develop, promote opportunities to grow and develop services, to improve impact and reach more victim-survivors. In conjunction with the Director for Operations, you'll further develop opportunities for partnership working across England and Wales. You'll identify trends in commissioning and act to ensure models and approaches are evolving.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career
About the Role
Central to the role is ensuring that relationships between Victim Support, commissioners and stakeholders are strong and you'll take proactive action to address risks and improvement actions and themes. With excellent interpersonal skills you'll manage Area Managers, within a cluster, to ensure the organisation is positioned strongly and represented professionally with accurate evidence-based information and insight.
You'll help promote a strong external brand for the organisation by ensuring the team serve people impacted by crime well in line with strong service delivery standards. You'll play a key role in the ownership and accountability for the delivery of financial, customer, risk, and people objectives across regional services.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help us lead a safe, seamless front door into support for people affected by gambling harm.
At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement. As our Triage Team Manager, you'll lead the function that determines how quickly and safely people in crisis get the help they need.
We're looking for an experienced people manager to lead our triage team, overseeing referrals from first contact through to onboarding, ensuring every assessment is thorough, every risk is managed, and every service user is guided into the right support without delay.
Working closely with the Referral Leads and colleagues across the organisation, you'll drive continuous improvement of our triage processes, keep our data and CRM systems robust, and build strong relationships with partners so people never fall through the gaps.
What you'll be doing
- Leading the day-to-day operation of the triage function, ensuring referrals are processed safely, efficiently and to a high standard
- Managing and supporting a team of Referral Leads, providing supervision, guidance and performance oversight
- Overseeing service user onboarding, including assessment, safety management and safeguarding practice
- Monitoring waiting lists and service capacity, taking action to manage demand
- Overseeing our CRM system (Airtable), ensuring data accuracy, accessibility and integrity
- Producing monthly and quarterly reports, using data to identify trends, risks and opportunities
- Building operational relationships with delivery partners, and representing Betknowmore UK at MDTs, meetings and sector events
- Fostering a collaborative, psychologically safe team environment
What we're looking for
We're interested in hearing from candidates who have:
- Experience working in addiction, mental health or similar support services
- Experience comprehensively assessing risk and needs
- Experience managing or supervising staff and volunteers
- Experience working collaboratively with partners and stakeholders across different sectors and disciplines
- Strong organisational skills and the ability to manage a busy referral pipeline
- A solid understanding of confidentiality and data protection
Experience with gambling and gambling harm would be advantageous, as would a Level 3 Safeguarding qualification, experience improving service delivery processes, familiarity with CRM/data systems such as Airtable, and experience producing reports to inform decisions.
Why join us?
You'll be joining a growing charity making a real difference to people's lives, leading a team at the heart of how we keep people safe and get them the right support, quickly.
We support and provide information to those harmed by gambling, whilst raising awareness of gambling’s potential harms through education and training
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Lead Health Advisor (Occupational Therapist)
Salary: £38,000–£41,000 FTE, dependent on experience (£10,270 – £13,300 actual salary)
Part time Hours: 10-12 hours per week (up to 0.32 FTE, flexible working pattern to be agreed)
Contract: Permanent
Location: Home-based (remote, virtual)
Reporting to: Operations Manager
DBS Check: Enhanced DBS required
Making Things Possible Through Innovation
REMAP is a national charity which helps disabled people across the UK achieve greater independence and a better quality of life. We are the UK’s only charity providing innovative, custom made and personalised equipment for disabled people. Our community of volunteers design and create equipment when no commercial alternative exists – at no charge to the individuals we help. We transform lives through innovation, creativity and practical problem-solving.
We're recruiting an experienced and passionate Occupational Therapist to join us as our Lead Health Advisor.
This is a great opportunity to apply your clinical expertise in a unique setting, supporting complex cases, influencing national best practice, and working alongside dedicated volunteers who are committed to making a real difference.
About the Role
As Lead Health Advisor, you will be the charity's clinical specialist, providing occupational therapy expertise across our referral, volunteer and operational activities.
You will work closely with the Referrals Officer, Operations Manager, volunteer health professionals and volunteer engineers to ensure that disabled people receive safe, person-centred and effective support.
The role combines clinical guidance, volunteer engagement and quality improvement, making it ideal for an Occupational Therapist who enjoys collaborative working, creative problem-solving and helping others develop their knowledge and confidence.
Your key responsibilities will include:
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Complex Case Support (40% of the role’s time). The postholder will help our Referrals Officer to assess the suitability of complex referrals and cases.
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Clinical Advice and Legislative Guidance (30% of the role’s time). The postholder will review our current guidance to ensure we are following best practice.
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Volunteer Support and Continuous Improvement (30% of the role’s time). The postholder will offer adhoc advice to our volunteers to ensure they are supported and following best practice.
About You
We're looking for a qualified and HCPC/ RCOT registered Occupational Therapist, with over 3 years’ post-qualifying experience, who is excited by the opportunity to use their professional expertise in a creative and impactful charitable environment.
What We Offer
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A unique opportunity to apply your clinical skills in a highly rewarding and innovative environment.
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Flexible, remote working.
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The chance to influence national best practice within a specialist charity.
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Meaningful work that directly improves the lives of disabled people.
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A collaborative and supportive team culture.
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Ongoing opportunities for professional contribution and development.
Join Us
If you are a qualified Occupational Therapist who is passionate about helping people achieve greater independence, enjoys creative problem-solving, and wants to use your expertise to make a tangible difference, we'd love to hear from you.
To apply, please submit your CV and a covering letter outlining how your experience meets the requirements of the role. Applications received without a covering letter will not be considered.
Closing Date: 30th July 2026
Interview Date: 7th – 8th August 2026
REMAP is a Disability Confident Employer and we are committed to equality, diversity and inclusion and welcome applications from all backgrounds and communities.
REMAP exists to improve the quality of life for people who experience short or long-term disability through infirmity, illness or ageing.
The client requests no contact from agencies or media sales.
About the Role
As we scale, we are looking for a Head of Operations to provide operational leadership to ensure the charity operates effectively, compliantly and sustainably in line with its mission and ethos. Working closely with the CEO, you will support the translation of the vision into reality by building strong foundations, enabling effective delivery, and supporting the scaling of the organisational from a regional base to a nationally impactful charity.
This is a pivotal role shaping how BeSpace grows. You will lead on strengthening systems, people, governance and operational delivery embedding accountability, and continuous improvement.
In this role, you will:
Strengthen governance, risk and compliance
· Develop and maintain robust governance frameworks and ensure legal and regulatory compliance
· Embed effective risk management processes
· Oversee key compliance areas including safeguarding, GDPR and reporting
Build operational systems and infrastructure
· Develop and implement scalable systems, processes and internal controls
· Improve data management (including CRM) and strengthen reporting
· Contribute to ensuring operational readiness to support national growth
· Work with external providers on IT and financial system integration
Lead people, culture and organisational development
· Oversee recruitment, onboarding and retention of a high-performing team
· Strengthen performance management and accountability frameworks
· Support and foster a values-led, healthy team culture aligned with BeSpace’s mission
Enable delivery, impact and growth
· Strengthen operational support for programme delivery and expansion
· Support the translation of strategic ambitions into practical systems and ways of working
· Improve data insight to inform decision-making
· Support development of fundraising infrastructure.
Contribute to wider organisational life
· Work collaboratively across the team to support evolving priorities
· Act as an ambassador for BeSpace’s values and Christian ethos
About You
We are looking for someone who:
· Has experience in operations, programme or an organisational role with increasing responsibility or has had operational leadership, ideally within a growing or changing organisation
· Has good experience in developing systems, processes and organisational infrastructure
· Can work closely with a CEO to translate vision into operational delivery
· Has excellent organisational and project management skills
· Is proactive, collaborative and relational leader who builds strong teams and culture
It would be a bonus if you:
· Are an experienced operational leader motivated by impact, flexibility, and supporting the growth of a mission-led organisation
· Have significantly enabled the scaling of a regional organisation to national growth operationally.
· Have experience in fundraising systems or donor management
About us
Since 2019, we've supported over 150 collectives and organisations across the UK and Ireland to make change in their local areas. This includes building the power of people with disabilities, migrants and refugees, young people, carers, working class communities, LGBTQ+ collectives and those living in poverty.
Our work consists of training, coaching, hands-on organising and supporting communities to navigate difference and change.
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About the role
The Project Manager coordinates and delivers Act Build Change's programmes and initiatives, ensuring projects are completed on time, within budget, and to agreed standards. This hands-on role requires strong organisational skills, attention to detail, and the ability to manage multiple concurrent projects across membership programmes, partnership activities, and internal operations.
Working closely with programme leads and stakeholders, you'll provide essential coordination support to keep projects on track whilst maintaining clear documentation and communication throughout project lifecycles. Reporting to the Senior Project Manager, you'll ensure consistent project delivery standards and contribute valuable insights from project evaluation and monitoring.
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Key responsibilities
Project planning and coordination
- Manage project lifecycles from initiation through to completion:
- Develop and maintain project plans, timelines, and documentation using workflow systems.
- Track project progress against milestones, identifying risks and proposing solutions to keep projects on track.
- Support budget monitoring and resource allocation to ensure projects stay within agreed parameters.
- Facilitate project meetings, prepare agendas and keep time, and maintain clear communication between stakeholders.
Project delivery support
- Coordinate logistics and delivery across a variety of organisational activities:
- Manage workshop, event, and campaign logistics including venue coordination, travel arrangements, and participant communications.
- Organise internal projects including team away days, meetings, and organisational events.
- Support partnership project delivery by liaising with external stakeholders.
- Oversee delivery of programmes and maintain accurate records.
Monitoring and evaluation
- Track project outcomes and support continuous improvement:
- Collect and analyse project data, feedback, and evaluation results.
- Produce regular project reports highlighting progress, outcomes, and lessons learned.
- Support evaluation processes for workshops and programmes, identifying areas for improvement.
- Maintain project archives and documentation for future reference and organisational learning.
Process and team support
- Contribute to effective project management practices across the organisation:
- Support implementation of project management frameworks and processes.
- Collaborate with colleagues to share learning and improve project delivery methods.
- Participate in team planning and reflection sessions.
- Assist with ad-hoc projects and activities as required to support organisational goals.
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What we're looking for
Essential experience and skills
- Demonstrable project management experience with a proven track record of delivering multiple concurrent projects on time and within budget.
- Strong experience coordinating events, workshops, or programmes involving multiple stakeholders.
- Demonstrated ability to manage project timelines, resources, and logistics effectively.
- Experience working with external partners, suppliers, or contractors.
- Excellent written and verbal communication skills with ability to engage diverse audiences.
- Strong team collaborator.
- Proficiency with project management tools and systems.
- Comfortable working remotely with minimal supervision and strong self-management skills.
Desirable experience and skills
- Previous experience of community organising or a strong interest in it.
- Experience of working in nonprofit or mission-driven environments.
- Background coordinating membership programmes or community engagement activities.
- Experience organising team events, away days, or internal organisational activities.
- Budget monitoring experience.
Personal qualities
- Highly organised with exceptional attention to detail and ability to manage multiple competing priorities.
- Confident project manager who maintains professional standards whilst remaining collaborative and open to different perspectives.
- Proactive problem-solver who identifies challenges early and offers practical solutions.
- Clear communicator who builds positive relationships with colleagues and external partners.
- Adaptable and resilient, thriving in a fast-paced environment with changing demands.
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What we offer
Salary and benefits
- £30,900-£39,140 salary, depending on experience.
- Permanent contract with option for 4-5 days per week (salary and benefits will be pro-rated).
- Over 30 days of leave, including 25 days of annual leave, one day off for your birthday, one week off in August for learning and rest, plus Christmas close.
- Pension scheme and enhanced parental leave and sick pay.
Working arrangements
- Fully remote working (must be within 4 hours of central London).
- Access to office space in London when needed.
- Co-working space expenses available for those based outside London.
- Occasional travel to London may be required (up to twice a month), with expenses covered.
- Team away days around the UK (up to four times a year), with expenses covered.
- Full equipment and tech support provided.
Growth and impact
- Direct contribution to building people's power and making positive social change.
- Collaborative, mission-driven work environment with impact across the UK.
- Professional development opportunities including training and events (assessed on an individual basis).
- Clear growth pathway in an expanding team.
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How to apply
Note:
- This role is for UK-based candidates who have the right to work in the UK.
- Applicants that do not follow these instructions may not be considered.
- Due to the volume of applications we may not be able to respond to everyone.
Please submit your application using the application form, which should include:
- Your CV (PDF, max. two pages).
- Answers to the application questions, referring to the job description and providing specific examples.
Next steps
- Submit your application by Thu 23 July at 23:59.
- First round interviews will begin the week of Mon 17 Aug.
- We may arrange a second round of interviews.
- The role will start from Sep/Oct 2026.
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We are a neurodiverse and intersectional team. We’re committed to providing equal opportunities for everyone of all backgrounds. If there is anything you need us to do to support you in the application process please let us know as soon as possible.
Training the next generation of community organisers to act collectively, build power and change the world.
The client requests no contact from agencies or media sales.
Digital Service Manager
We are seeking an experienced Digital Service Manager to lead the delivery, governance and improvement of high-volume digital services that support democratic participation.
Position: Digital Service Manager
Salary: £45,000 to £55,000 per annum (FTE)
Location: Remote, UK based
Hours: Full-time
Contract: Permanent
Closing Date: Friday 7 August 2026
About the Role
mySociety is looking for a Digital Service Manager to oversee the day-to-day running and development of its online services, including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.
This is a varied role combining operational service management, user support, governance, risk management and continuous improvement. You will ensure services run effectively, support users, manage complex issues and work collaboratively with teams and stakeholders to improve digital services that create meaningful social impact.
Key responsibilities include:
· Managing complex and high-volume digital services, ensuring excellent user support
· Overseeing escalations, priority cases and rights-based requests including GDPR related matters
· Maintaining policies, processes and governance standards across services
· Managing service risk, reporting and compliance with relevant legislation
· Identifying opportunities to improve user experience and service delivery
· Supporting and developing a User Support Officer and working alongside volunteers
You will join a fully remote, digital-first team, with opportunities to meet colleagues face to face at quarterly team meetings.
About You
You will have experience managing complex digital services and the ability to make effective decisions in fast-moving environments.
You will bring:
· Experience managing user-focused digital services
· Strong understanding of GDPR and information rights requests
· Knowledge or experience of Freedom of Information, media law or online community moderation
· Excellent organisational, problem-solving and communication skills
· Experience improving processes and delivering high-quality services
· The ability to work effectively within a remote and geographically distributed team
You will be proactive, collaborative and passionate about using technology to improve access, participation and positive change.
About the Organisation
mySociety is a small, purposeful charity creating and running digital services that break down barriers to democratic participation. Through its platforms, the organisation helps people access information, engage with decision makers and take action on issues that matter.
The organisation is committed to creating an inclusive team and welcomes applications from people with a wide range of backgrounds and experiences.
Other roles you may have experience of could include Digital Product Manager, Service Delivery Manager, Digital Operations Manager, User Support Manager, Digital Services Lead, Product Operations Manager, Digital Programme Manager.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Operations Associate is an administration role which will provide vital day to day coordination for the Foundation's leadership and operations teams. This role will require close attention to detail, strong planning and organisational skills, and a proactive mindset.
The Operations and Administration Associate will be comfortable working alongside all internal colleagues, and building relationships with external stakeholders whilst providing administrative support.
The key areas of responsibility for this role are:
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Providing administrative and diary support to the CEO and Executive Team (40% of role)
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Providing administrative support to our programme delivery, supporting the smooth running of our activities and events (30% of role)
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Supporting the smooth running of organisation wide operations, including HR and finance administration, internal events and office management. (30% of role)
Team Overview
The role sits within our Operations Team, reporting to the Director of Operations.
We are growing and strengthening our Operations Team, consisting of the Director of Operations, Events and Operations Officer, Programme Operations Officer and Finance Officer. Our remit is to ensure the smooth running of our organisation, through developing robust systems, efficient processes, accurate data management, and effective support for our programmes and partners.
This role will also contribute within a new cross-organisational circle that brings together colleagues from operations, communications and evaluation to share insights and support the ongoing development and quality of our programmes.
Duties
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Administrative and diary support to Executive Team
We have an Executive Team consisting of a CEO, 3 Executive Directors and Director of Operations. Working closely with the team, you will:
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Act as the primary point of contact for the CEO and Executive Director's schedules.
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Proactively manage complex diaries, resolving scheduling conflicts and ensuring appropriate balance between meetings, event delivery and office time.
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Manage travel arrangements, accommodation bookings, and logistics for the executive team.
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Provide meeting support, including scheduling, preparing agendas, and taking minutes or tracking action points for leadership meetings.
2. Administrative support to our programme delivery
You will hold close day to day contact with our Events and Operations Officer, who is responsible for the smooth running and participant experience at all of our in person events. We are growing our offer to our partners and programme members, and as such, have a growing number of administrative and supporting tasks, including:
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Support the logistics of external programme events, including booking venues, arranging catering, and managing travel.
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Produce and manage event registers and attendee lists.
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Assist with key processes relating to programme partner onboarding and offboarding.
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Support data entry and ensure accurate records are kept within our CRM (HubSpot) regarding programme activities.
3. Organisation wide operational support
We have a lean backbone team, who are responsible for the smooth running of our operational functions. We strive to implement policies and processes that are clear, and reduce burden on the wider team, which in turn allows them to focus on achieving our organisation's goals. You will:
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Finance Administration: Support the Finance Officer with routine financial administration, including raising invoices, tracking expenses, and assisting with the partner payment process.
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HR & Office Management: Support central operational tasks such as ordering IT equipment, managing office supplies, and assisting with basic HR administration (e.g. new starter onboarding documentation).
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Internal Events: Coordinate logistics for internal team meetings, staff away days, and organisation-wide events.
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General Admin: Monitor central shared inboxes, routing inquiries to the appropriate team members, and handle general administrative duties to ensure smooth office and remote-work operations.
Working at The Reach Foundation
Our Values
Here are the Reach Foundation, we have a set of lived values that guide our work;
Rigour. We are clear slighted about the challenges babies, children and young people face. We use the best available evidence to inform our work, strive for excellence in all we do and support each other to attain this.
Relationships. We invest in building the strong relationships needed to tackle challenging, complex problems.
Intentionality. The most important decisions we make are about how we use our time and energy. We evaluate our work and think very carefully about what we start, stop and continue doing.
Action. We have a strong bias to action. We believe that also long as we learn and adapt and work with others, we can make positive change for babies, children and young people.
Justice. We are working to create a more socially just world. The way we work should always support that goal.
How we work
This role is advertised as working from home, or from our office in Feltham.
The role will not entail significant travel, but we would expect the successful candidate to attend 6 team days per year, and staff the occasional event.
We adopt an agile working policy, and believe great work happens when people feel trusted, connected, and able to adapt to what the day asks of them. In practice, agile working to us means:
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We expect you to fully deliver your work. Our commitments and deadlines to each other and our partners matter, and work is completed on time and to the standard our team agrees on.
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You are trusted to organise your day thoughtfully, meaning you can start early or finish later, take a longer lunch break, or work from home.
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We expect you to communicate regularly. A remote team relies on connection, therefore we expect you to keep your team in the loop, share challenges and be open to shifting plans if needed.
Ultimately, we believe blending responsibility with flexibility means you are able to bring your best self to work.
Our Commitment to Inclusion
We believe that we can't tackle the complex challenges facing babies, children, and young people, without catalysing action that draws from diverse perspectives and is led by a wide range of voices. We are therefore committed to an inclusive world where every voice, experience, and background contributes to our shared goal of a more socially just future for all - within, around and beyond our organisation.
As we seek to build a team as diverse as the communities we serve, we actively encourage applications from anyone who feels their skills, experience and motivations could serve well in this role. We strongly encourage those with varied lived experiences, disciplines and identities to apply.
Other Details
Salary: £29,664
The client requests no contact from agencies or media sales.
Lead the operations, governance and compliance that enable Solving Kids' Cancer UK to deliver its mission and impact for children and families affected by neuroblastoma. Reporting to the Chief Executive, you will play a critical role in ensuring the charity operates effectively, compliantly and sustainably.
This broad and varied leadership role spans governance, risk, HR, IT, data protection and organisational operations, supporting delivery of the charity's strategy through robust systems, policies and processes. Acting as Company Secretary, you will work closely with the CEO and Board of Trustees, providing advice on governance, regulatory requirements and best practice. As a member of the Leadership Team, you will oversee key operational functions, lead cross-organisational projects and deputise for the CEO where required.
Who are we looking for?
We are looking for a strategic, highly organised and values-driven leader with strong experience in charity operations, governance and compliance. You will have a track record of ensuring organisations are well run, compliant and effectively managed, with the ability to oversee multiple operational areas and support strong governance and decision-making at Board level.
You will be comfortable working across a broad remit, including governance, risk, HR, IT and data protection, and confident providing clear, practical advice to senior leaders and trustees.
Person specification
Key requirements include:
- Significant senior-level experience in operations, governance or compliance within a charity or similar environment.
- Strong understanding of charity governance and regulation, with experience supporting boards and senior leadership.
- Experience overseeing organisational functions such as HR, IT, data protection or risk.
- Proven ability to manage multiple priorities and lead cross-organisational work effectively.
- Strong judgement, integrity and the ability to handle sensitive matters with discretion.
See our Recruitment Pack for the full role description and specification and for information about Solving Kids' Cancer UK.
This is an opportunity to make a significant contribution at the heart of a small, ambitious charity where strong operations are a vital enabler of impact for children and families.
Location: Home-based, within easy reach of London, with regular travel to the London office and occasional UK-wide travel.
First-stage interview: Thursday 6 August
Second-stage interview: Thursday 13 August
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.
The client requests no contact from agencies or media sales.
Prospectus is delighted to be supporting a global network of organisations committed to working together to improve the lives of people affected by disasters worldwide. We are recruiting for a permanent, full time Head of Finance and Operations to be based remotely within the UK.
The Head of Finance and Operations is a core member of the Senior Leadership Team (SLT) and provides comprehensive operational and financial leadership across the organisation, responsible for maintaining long-term financial sustainability through robust budgeting and financial control, while safeguarding the charity’s assets and regulatory compliance. Other responsibilities include accountability for the full employee lifecycle and for driving organisational culture of inclusion, wellbeing, and continuous learning, while enabling seamless cross-departmental alignment and collaboration. This senior leadership position blends high-level strategy with hands-on operational delivery, collaborating closely with Trustees, donors, colleagues, and external providers to optimise operational functions and systems.
The successful candidate will have strong finance experience having managed a finance function previously. You will bring some experience relating to HR and HR process and be keen to develop any of those other areas operations areas in the role. You will bring line management experience having managed and motivated teams. Our client is open to considering candidates who are fully accountancy qualified or qualified by experience.
To apply please follow the link to the Prospectus website and submit your CV only in the first instance. You may also be asked to complete a supporting statement if you do progress further in the recruitment process.
Please note: Application review and interviews for this vacancy will be on a rolling basis therefore we encourage candidates to apply ASAP. We reserve the right to close the role prior to the advertised closing date
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a highly organized, detail-oriented professional to join us as HR & Operations Officer. This role champions Capitals Coalition’s people-focused approach to operations as it plays a key role in supporting core organizational processes across HR, IT, travel, and events.
Responsibilities include support for a range of HR activities – such as administration, staff wellbeing, training and development, and recruitment – alongside coordinating team meetings, IT support, travel arrangements, and events coordination, and occasional fundraising support.
This role suits someone process-driven, independent, and motivated to improve operations for a purpose-driven team of around 30 people. The successful candidate will be comfortable working remotely, confident with IT and problem-solving, and able to work with a high degree of autonomy while strengthening the Coalition’s internal infrastructure. You will join the Operations team, alongside dedicated finance and HR roles, helping the organization run efficiently while supporting our team.
Download the job description and application form for full details.
The final deadline to apply is 19th July 2026. We encourage candidates to apply as soon as possible, as we may close the application process before the stated deadline.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Freelance Programme Manager
Contract: Freelance / Self-employed. 12 months fixed term contract (with potential to extend)
Time Commitment: Approximately 4 to 6 hours per week.
Location: Remote with occasional attendance at meetings and events
Hourly Rate: £25
Reports to: Chair of the Board of Trustees
About Us
The Association of Teachers of Singing (AOTOS) is the UK’s leading organisation for singing teachers. As a Charitable Incorporated Organisation (CIO), we are dedicated to promoting excellence in singing teaching.
We support our members through professional development, training, networking, and advocacy, while working to strengthen engagement, visibility, and growth across the sector.
The Role
AOTOS is seeking an experienced programme manager to lead delivery and further development of our existing programme of training for its members and the wider singing teaching community.
Key Responsibilities
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Develop and deliver AOTOS’ programme of training and CPD in line with board strategy and member needs.
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Developing an annual programme plan and budget for approval by the board
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Be the face of AOTOS’ events and teacher development programme, including hosting online and in person events and conferences
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Review, develop and manage our Essentials teacher training course, including recruiting, training and managing course leaders
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Report against relevant KPIs for the programme, providing regular reports to the board of trustees
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Engage with AOTOS membership to understand training needs to feed into the board for future programme development
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Sourcing and booking venues and speakers for national conferences (currently two per year)
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Working with Operations Manager and Communications Officer to ensure programme operations and communications run effectively
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Other duties as required and agreed with the Chair of the board
Person Specification
Essential
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Understanding of AOTOS and its mission
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Skilled and experienced singing teacher
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Experience in event planning and production
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Experience of course/learning pathway design
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Evidence of sustained commitment to maintaining personal CPD
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Evidence of ability to meet deadlines, plan in advance and manage a variety of different objectives and outputs
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Ability to monitor activities and collect data and other evaluation metrics
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Ability to work independently and in a team
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Ability to network and make contacts
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Confident presenter and ability to be the ‘face’ of AOTOS events
Desirable
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Knowledge of current voice pedagogy research
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Knowledge of a broad range of singing teaching styles, contexts and singing genres
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Experience managing a team
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Hands-on experience of teacher training
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Experience of reporting to a board of trustees
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Understanding the role and nature of a CIO
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A large network of connections within singing teaching practice and research
Hours and Working Pattern
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Approximately 4 to 6 hours per week (may vary seasonally depending on event workload)
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Flexible working pattern
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Additional hours may be required to attend meetings and events. Any additional hours will be remunerated in addition to standard hours and at an agreed rate depending on nature of the work
To apply, please submit your CV and a cover letter detailing why you are interested in the role, and why you believe you would be a good fit for us.
The client requests no contact from agencies or media sales.
Steamship Shieldhall is seeking to appoint an experienced freelance Commercial Manager to build new income streams to support the ongoing operation, conservation and sustainability of one of the country's most significant historic ships.
Shieldhall is berthed year-round in Southampton and welcomes passengers and visitors on board from 110 Berth in the Western Docks. She is capable of carrying up to 220 passengers and from spring to autumn each year operates a programme of public sailings ranging from two hour trips to full day cruises. She is also open for alongside events, and is available for private charters. In addition, she can be hired for use alongside such as for training activities, meetings, functions and filming.
The Commercial Manager will be responsible for identifying and realising new opportunities for revenue generation for Steamship Shieldhall, as well as supporting Shieldhall’s experienced volunteers with maximising income from existing activities.
This commission is an important element of the “Steamship Shieldhall: towards 2055, the next 10 years” project which is supported by a Development Phase grant from The National Lottery Heritage Fund. The appointment is intended to cover both the Development Phase and the first two years of the Delivery Phase of our project but will include a break-clause between the two phases. The Delivery Phase contract is contingent on a successful Delivery Phase grant application to the Heritage Fund
The successful candidate will have the right to set their own hours of work and will determine in agreement with the Shieldhall charity how best to undertake the work. This commision could be provided through self-employed individual, partnership or limited company.
The client requests no contact from agencies or media sales.
The Woodland Trust is looking for a The Head of Estate and Programmes - Scotland. They will lead the Trust’s estate and programmes team in Scotland, ensuring that the estate and associated programmes are managed to the highest professional standards and in accordance with the Woodland Trust’s management approach, policies and standards. They will lead the development of the Treescape programme and other priority programmes as required and develop and manage strategic partnerships in support of the Trust’s work in Scotland.
The Role:
- Lead and oversee the Woodland Trust’s Scottish estate, ensuring woodlands are managed to the highest professional, environmental and compliance standards, including UKWAS accreditation.
- Drive delivery of the Trust’s Treescape Programme in Scotland, building effective partnerships and ensuring strategic objectives are achieved.
- Manage and inspire a high-performing team of site managers, project leads and programme staff, fostering a culture of accountability, development and collaboration.
- Oversee multi-disciplinary projects and a budget of approximately £5m, ensuring resources are managed effectively and deliver maximum value and impact.
- Provide strategic leadership on estate acquisitions, disposals and land management, supporting the growth and long-term sustainability of the Trust’s woodland portfolio.
- Champion health and safety and operational excellence across all estate activities in Scotland, ensuring compliance and best practice at all times.
- Build and maintain influential relationships with partners, funders, stakeholders, government bodies and the wider land-use sector to advance the Trust’s vision and objectives.
- Contribute to senior leadership and organisational strategy, representing Scotland within the Woodland Trust and supporting UK-wide initiatives, policy development and knowledge sharing.
- This is a homebased role, requiring regular travel to locations within wider Scotland, sometimes to remote locations. You would be expected to live within reasonable travelling distance of your area of responsibility. Occasional travel to regional offices and overnight stays will be required.
- A company vehicle will be provided for this role. Please note that out Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.
The Candidate:
- Extensive experience in forestry, woodland and land management, with a strong understanding of native woodland management, Scotland’s land-use landscape and rainforest ecosystems.
- Proven leadership experience, with the ability to lead, motivate, develop and inspire multidisciplinary teams to deliver high performance.
- Strong project, programme and budget management expertise, including oversight of complex initiatives, resource allocation, monitoring and reporting.
- Commercial and operational management experience, including procurement, contract management and delivering value for money while achieving organisational objectives.
- Exceptional partnership and stakeholder engagement skills, with experience building strategic relationships across government, funding bodies, landowners, conservation organisations and other key interest groups.
- Excellent communication and influencing abilities, with confidence engaging senior stakeholders, preparing written reports, presenting ideas and supporting successful funding applications.
- Knowledge of legal, policy, and governance frameworks, including experience developing and managing legal agreements and understanding Scotland’s conservation, forestry and land-use policy environment.
- Relevant professional qualifications and practical capability, including a forestry-related qualification, membership (or working towards membership) of the Institute of Chartered Foresters, strong IT skills (including MS Office and GIS) and the ability to travel extensively.
Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
- Buy and Sell Holiday Scheme
- Enhanced Parental Pay
- Employee Assistance Programme
About Us:
The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application.
Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
First round interviews will take place via Microsoft Teams on 18th, 19th and 20th August 2026.


