Operation officer jobs

Operations & People Support Officer

Reporting to: Operations & People Team Leader
Salary: £26,066 – £30,523
Hours: 37.5 hours per week
Contract: Permanent
Location: Alder Hey Children’s Charity (based within the hospital), Liverpool

Job Purpose

This is an exciting opportunity to be at the heart of the Charity’s operations. You will be the first point of contact for supporters and will deliver outstanding customer care and donor stewardship.

You will build strong working relationships with Charity colleagues, donors (existing and potential), volunteers and Trust staff. The role supports the fundraising teams, assists with the hospital and online shop, and plays a key part in coordinating and administering the Charity’s volunteering function. You will also provide vital People (HR) administration and process support.

Main Duties & Responsibilities

Fundraising & Office

• Undertake day-to-day administrative tasks as directed by the Operations & People Manager and Team Leader, including preparing letters, reports and memos to a high professional standard.

• Handle sensitive information appropriately, maintaining confidentiality at all times.

• Deal with all incoming telephone enquiries in a professional and helpful manner, directing calls correctly and taking accurate messages.

• Support the efficient running of the public Charity office by welcoming donors and visitors in a friendly and professional way.

• Provide excellent customer care and donor stewardship in every interaction.

• Manage incoming mail, ensuring it is opened, distributed and responded to promptly.

• Process donations in line with established receipting procedures.

• Adhere to audit procedures and liaise with the Charity’s auditors.

• Maintain filing systems, ensuring safe storage and regular archiving of records.

• Support the senior management team, including organising meetings and room bookings.

• Undertake banking procedures, ensuring donations are accurately recorded and banked.

Hospital & Online Shop

• Process online shop orders in a timely manner.

• Run regular online sales reports for the Operations Manager.

• Support the management of the hospital and online shop, ensuring stock levels are maintained and products are well presented.

• Provide customer service in the hospital Atrium shop and support front desk cover as required.

• Cash up the till, ensuring all sales are accurately recorded and passed for banking.

Database Support

• Process donations on the CRM database, liaising with fundraising teams to ensure accuracy, including online platforms.

• Produce analytical reports from the fundraising database for audit purposes.

People / HR Support

Provide People/HR administrative support in the following areas:

• Recruitment, including coordinating recruitment and induction of new starters.

• Volunteer coordination, ensuring a robust process from expression of interest through to induction.

• Ensuring all staff have DBS checks in line with Trust requirements.

• Administration of staff annual leave and absence reporting.

• Creating staff correspondence, including pay award, furlough and other required communications.

Other Duties

• Act as an outstanding advocate for Alder Hey Children’s Charity, in line with organisational values.

• Be an active and supportive team member, contributing to team development and collaborative working.

• Attend and support fundraising events where required.

• Undertake any other reasonable duties as requested by your line manager.

Person Specification

Qualifications, Knowledge & Experience

Essential

• Experience managing a demanding and varied workload.

• Proven experience handling cash and working within audit and procedural controls.

• Strong customer service background.

Desirable

• Experience working in a charity.

• Experience using a CRM system or database.

• Experience using Shopify or other online sales platforms.

• HR experience or qualifications.

Skills & Attributes

• Commitment to equality, diversity and collaborative working.

• Excellent written and verbal communication skills.

• Ability to build strong working relationships.

• Self-motivated with a positive attitude in a fast-paced environment.

• Highly organised, adaptable and able to manage shifting priorities.

• Able to work effectively both independently and as part of a team.

• Strong understanding of data protection and confidentiality.

• Excellent IT skills, including Microsoft packages.

Additional Requirements

Essential

• Strong interest in working for a children’s health charity.

• Commitment to the values of Alder Hey Children’s Charity.

• Willingness to get involved across the Charity.

Desirable

• Willingness to occasionally work outside normal office hours.

Our Values

At Alder Hey Children’s Charity, our values guide everything we do. By being courageous, working together, being passionate and creative, we ensure our hospital can deliver the very best care for young patients and their families.

• Courage: We try new things, take risks and speak up. We are accountable and unstoppable.

• Together: We work as one team, celebrate diversity and empower one another.

• Passion: We care deeply about what we do and inspire others.

• Magical: We are creative, child-led and create special moments that go the extra mile.

Four-Day Working Week

In April 2025, the Charity adopted a four-day working week. Staff previously working 37.5 hours now work 30 hours over four days. This supports a healthier work-life balance while continuing to drive growth and success.

Additional Information

This job description outlines the general nature and level of work expected. It is not exhaustive and may be amended to meet the Charity’s needs.

Alder Hey Children’s Charity is committed to equality, diversity and inclusion, and welcomes applications from all sections of the community. Reasonable adjustments will be made for applicants with disabilities. The Charity is committed to safeguarding children and vulnerable adults.

The post holder will be required to complete an enhanced DBS disclosure check.

Reporting directly to the Chief Executive Officer, and a member of the Senior Leadership team, the Director of Finance and Operations post is a key role within WDC, Whale and Dolphin Conservation.  Responsible for providing strategic leadership across finance and operational functions, the post holder will ensure WDC has the resources to deliver our mission, ensure WDC meets reporting and governance standards and ensure timely and efficient reporting to all levels of WDC employees, trustees and relevant external bodies and will ensure resources are deployed to maximise operational benefit.  Alongside this, this new position will lead core operational functions of Supporter Services (including leadership of the CRM), facilities and IT.

As Finance and Operations Manager at Fight Bladder Cancer, you will play a pivotal role in shaping and building our finance and operational functions at a strategic level.

You will support all aspects of the charity’s work and development through the provision of strong financial assistance - ensuring accurate financial reporting, sales and other invoicing, bookkeeping, grant management and payroll management.

You will also take day-to-day responsibility for organisational administration. 

This role will involve close collaboration with our small team (currently 7.5 FTE) to ensure our day-to-day finance and operational requirements are met, working closely with the CEO and Board of Trustees to build greater financial resilience and strategic financial awareness within the charity.

Pattern Church was launched in December 2018 by the Diocese of Bristol as a Revitalisation Trust Resource Church with a vision of inviting people into family to serve Swindon. Since then, the church has grown rapidly, planted two new churches (The Well and The Light Church), and become a hub of mission and community life across the town.

The Director of Operations is part of the leadership of the church, providing the organisational, financial, and strategic backbone that enables mission and ministry to flourish. They will work closely with the Senior Leader, Trustees, and wider staff team to turn strategic vision into practical reality, ensuring strong governance, robust systems, sound stewardship, and an effective, faith-filled culture across all areas of church life.

Our team culture is shaped by GRACE—we are Growing, Reliant, All-in, Championing, and Expectant. Everyone gets involved. There is a clear sense of what we’re trying to achieve together in serving God and helping people find and grow in faith in Jesus. 

We are living in a moment of remarkable spiritual opportunity. Research shows a sharp rise in openness to faith among younger generations, something we see reflected in our own ministry and growth. The opportunities before us are significant, and the Operations Director will play a pivotal role in enabling us to step into this season with confidence and clarity.

For a full job description and information about how to apply, please head to the Pattern Church website.

Closing date: March 10th

Interviews w/c March 16th

To apply please send a CV and a cover letter by email. In your cover letter please highlight how your experience and skills relate to the job description and essential skills.

Are you passionate about tackling the issues faced by young people such as school absence, loneliness and career opportunities, and determined in supporting their development of life and employability skills? Then there is a place for you at WeMindTheGap. 

We are seeking a special person to fill a new role, Director of Operations. You will bridge the gap between our Board of Trustees, CEO and Operational Delivery. You will be responsible for turning our 5-year plan into high-quality sustainable action while ensuring that our culture remains the golden thread running through everything we do. To do this you will need to be able to effectively manage our growing team of circa 31 staff, line manage our Senior Leadership Team, maximise our yearly budget of roughly £1.7 million, and monitor and report on our Key Performance Indicators directly to our CEO.

Over the last decade, WeMindTheGap has walked alongside the most amazing young people aged 11–25yrs who have fallen through the gaps to find their place in the world. However, sadly, factors such as the Covid-19 pandemic mean that the need for our programmes is greater than ever.  

That is why we have launched an ambitious 5-year plan to deepen our impact and expand our ‘Villages’. Through our place-based approach and continuum of five programmes, we provide our 'Gappies' with work and life skills opportunities, a sense of belonging in their communities, and a chance to build independent, fulfilling lives. 

If you are an individual who thrives in social system changes, complex systems work, if you are driven by purpose and want to be part of an organisation that changes the lives of young people today and for our future generations, we want to hear from you. 

Location: In-person at our WeConnect Hubs (Wrexham, Flintshire, Cheshire) 
Salary: £50,000 
Hours: Full-time, 5 days a week (37.5 hours) 
Start Date: ASAP, ideally by 01/05/2026 (negotiable) 
Contract: Permanent 
Deadline: 12:00pm, 11th of March 2026

To find out more and how to apply, please download and read our full ‘Director of Operations - Recruitment Pack’. 

Please note, the deadline for applying is 11th March 2026 and if chosen for stage 2 you must be available for interview in-person on 31st March or 1st of April 2026.

To enable Operation Smile’s global surgical activities, OSUK’s Partnerships Team works to maximise high-potential income channels such as corporate partnerships, major donors, community fundraisers and trusts and foundations.

We have created an exciting new position in our team for an ambitious and confident relationship fundraiser. Working as part of the Partnership Team and line managing one Partnerships Officer, the Partnerships Manager position will secure critical income from new and existing corporate partners through compelling pitches and excellent stewardship.

The position will build on existing partner relationships with high-profile businesses like Superdrug, the Perfume Shop and Johnson & Johnson, aiming to grow their contributions, as well as making approaches to new prospects in relevant sectors, working closely with the Director of Partnerships.

Main Duties & Responsibilities

Corporate Partnerships Development

• Ensure achievement of annual income target for corporate partnerships
• Take primary responsibility for managing the current pool of medium and large corporate partnerships, including global partners (working with Operation Smile Inc), to ensure their growth and longevity – strategic input into the growth of each partner will be essential
• Develop and implement plans for partner activity to maximise all income channels, including corporate philanthropy, employee engagement, cause-related marketing and more
• Develop and maintain a pipeline of new corporate fundraising prospects, creating propositions/proposals and making approaches, working with the Director of Partnerships
• Enhance our employee engagement and community fundraising offer with simple, easy-to-do fundraising activities, linked to key moments in the calendar
• Ensure accurate and timely reporting to partners and internal stakeholders
• Represent Operation Smile UK in global corporate partner discussions, applying any global strategies to develop successful fundraising plans for the UK
• Lead on the development and management of any corporate partner cultivation events

Additional Responsibilities

• Line manage one Partnerships Officer, supporting them to manage inbound community fundraising requests and existing relationships, as well as smaller corporate partners
• Oversight of community fundraising income target delivered by the Officer
• Create and maintain annual corporate partnerships and community fundraising budgets and business plans, including activities from current supporters and forecasting new business income

Additional Information

• 2 years’ experience in a corporate partnerships or business development role
• We promote flexible and hybrid working, with 2 days per week in our London office in Battersea (nearest stations Clapham Junction and Wandsworth Town). There will also be some UK travel for meetings, conferences and events.
• Some overseas travel required to visit projects and partner countries, a highlight of the role!

First-round interviews are set for the week of 2nd March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

About African Rainbow Family

African Rainbow Family (ARF) is a UK-based, lived-experience-led grassroots organisation working with and for LGBTIQ+ refugees and people seeking asylum of African heritage and the Global Majority.

ARF was founded in 2014 in response to the criminalisation and persecution of LGBTIQ+ people across parts of Africa and the Commonwealth. The organisation provides advocacy, peer support, advice, training and counselling, while campaigning locally, nationally and internationally to challenge injustice and promote equality and human rights.

ARF operates from its head office in Manchester and has centres in Leeds, Birmingham, London and Swansea.

About the Role

The Operations Manager role is a new and senior position within African Rainbow Family and will play a key role in supporting the organisation’s strategic and operational development.

The postholder will be responsible for overseeing the day-to-day running of the organisation, managing staff and volunteers, ensuring effective service delivery and leading on income generation and funding applications.

The role works closely with the Chief Executive Officer, Trustees, staff, volunteers and external stakeholders to ensure ARF operates effectively, sustainably and in line with its values and objectives.

Key Responsibilities

The postholder will be responsible for:

• Managing the day-to-day operations of African Rainbow Family, ensuring efficient and effective organisational delivery

• Line managing staff and volunteers, including recruitment, induction, supervision and performance management

• Overseeing service delivery across all ARF centres to ensure consistency, quality and compliance with funder requirements

• Managing organisational budgets and monitoring expenditure against agreed targets

• Leading on income generation, including researching funding opportunities and writing grant and funding applications

• Developing, reviewing and implementing organisational policies, procedures and systems

• Ensuring compliance with governance, safeguarding, health and safety and regulatory requirements

• Building and maintaining relationships with funders, partners, commissioners and key stakeholders

• Supporting strategic planning and reporting to the CEO and Board of Trustees

Person Specification

Essential

• Minimum of two years’ experience in an operations, project or organisational management role

• Proven experience of managing staff and volunteers

• Experience of managing budgets and financial reporting

• Demonstrable experience of researching and writing successful grant or funding applications

• Knowledge of charity governance, compliance and operational processes

• Strong organisational, communication and leadership skills

• Ability to work independently and manage competing priorities

Desirable

• Experience working within the charity or voluntary sector

• Experience working with LGBTIQ+ refugees or people seeking asylum

• Knowledge of asylum, immigration or human rights policy

• Experience using databases or CRM systems (e.g. Salesforce)

• Experience in advocacy, campaigning or media work

Benefits

• 28 days annual leave including Bank Holidays

• NEST pension scheme

• Flexible working arrangements

• Birthday leave and two wellbeing (duvet) days per year

• Cost-of-living support

• Paid sick leave after six months’ service

• Training, development and progression opportunities

• Salary review and employee reward scheme

• Free on-site parking

• Accredited Living Wage Employer

Equality, Diversity and Safeguarding

African Rainbow Family is committed to equality, diversity and inclusion and welcomes applications from people with lived experience of the asylum system, LGBTIQ+ people and individuals from Black and Global Majority backgrounds.

This role is subject to a Genuine Occupational Requirement and is therefore open only to applicants who identify as lesbian, gay, bisexual, transgender or intersex.

The post is subject to an enhanced DBS check. ARF is committed to safeguarding and to providing reasonable adjustments throughout the recruitment process.

This is a great opportunity to work in a friendly and supportive environment and to know you are helping young people.

Isledon Arts is a Community Interest Company that runs youth services in Islington. These include two busy youth hubs, a borough-wide holiday programme and an emotional wellbeing team. We offer room hires and catering during the day to help pay for these youth services and also use the business as a development opportunity for young employees.

You will be part of a small head office group alongside our bookings team, operations team and the Managing Director. The role is predominantly based in Lift Youth Hub with some remote working possible. The job is varied and interesting and working with young people is never dull! 

You should be ACCA qualified, proficient in Sage Accounts and Payroll, passionate about accuracy and energised by what we do. 

Operations Coordinator

We are seeking an organised and reliable Operations Coordinator to support people processes, systems and day to day operations within an international environmental charity working to protect rainforests and support local communities.

Position: Operations Coordinator
Salary: £28,000 per annum
Location: Hybrid, Cornwall (3 days office based, 2 days home based)
Hours: Full time
Contract: Permanent
Closing Date: Monday 23rd February

About the Role

This role plays a key part in keeping the organisation running smoothly behind the scenes. Working closely with the Head of People and Operations, you will provide practical administrative and coordination support across HR, IT systems, tools and office management.

The role offers variety and the opportunity to grow over time, with scope to take on more responsibility as your experience develops.

Key responsibilities include:

• Supporting HR administration including onboarding and offboarding
• Maintaining HR systems and employee records
• Managing HR inbox queries and supporting recruitment administration
• Coordinating IT access, equipment and digital tools for staff
• Acting as internal administrator for systems such as Google Workspace and Slack
• Supporting office management, suppliers and subscriptions
• Acting as a first point of contact for operational queries
• Maintaining internal policies, guidance and documentation
• Supporting risk, compliance and incident recording
• Identifying opportunities to improve systems and ways of working

About You

You will be organised, dependable and enjoy helping others work effectively.

You will have:

• Experience in an administrative or coordination role
• Strong attention to detail and ability to manage multiple tasks
• Confidence using digital systems and learning new tools
• Clear communication skills and a collaborative approach
• Good judgement when handling queries and knowing when to escalate
• A strong commitment to equity, diversity, inclusion and safeguarding
• Fluency in written and spoken English
• A genuine interest in, and commitment to, the humanitarian and environmental principles of the charity

It would be great (but not essential) if you also have:

• Experience in operations, HR or office support
• Experience working in a charity or values led organisation

About the Organisation

This organisation works internationally to protect rainforests and support Indigenous and local communities. Their approach is rooted in partnership, trust and local leadership, helping communities build resilience against the drivers of environmental destruction.

They are committed to equality, diversity and inclusion and operate robust safeguarding practices across their work.

Benefits

• Flexible working with opportunities to work from home and from the office
• Employee Assistance Programme providing 24/7 wellbeing support
• Learning and development budget and access to training
• Generous annual leave and enhanced family leave policies
• Paid time off for volunteering and payroll giving scheme
• Supportive and inclusive working culture

Other roles you may have experience of could include: Operations Assistant, HR Administrator, Office Manager, People Coordinator, Business Support Officer, Operations Officer, Executive Assistant, Administrative Coordinator. #INDNFP

If this role sounds like a good match for your skills and values, we would love to hear from you!

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Head of Programme Operations

Contract: Permanent, Full Time

Location: The role can be based in London, United Kingdom, Abuja, Nigeria or Kigali, Rwanda, subject to right to work eligibility in the respective countries.

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: Salaries and benefits will vary in line with the location of the successful candidate and depending on experience.

• UK: £68,000 - £74,000 per year with excellent benefits.
• Nigeria: NGN 64,968,462 – NGN 90,955,847 per year with excellent benefits. 
• Rwanda: RWF 73,661,730- RWF 89,738,798 per year with excellent benefits. 

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the Team

The Programme Operations team sits within WaterAid UK’s International Programmes Department (IPD), operating in 17 countries in Africa and Asia. The team is a diverse and motivated group of 14+ people made up of planning, monitoring, evaluation and reporting (PMER), project design and management, and programme systems specialists. They support global operational excellence, PMER, risk management, donor compliance and performance assurance across WaterAid UK’s country and regional programmes. Working in partnership with regional and country leadership teams, the function provides technical oversight, systems development and operational support to strengthen programme delivery and organisational accountability.

About the Role

The Head of Programme Operations leads the development, implementation and continuous improvement of WaterAid’s international programme operations framework. The role provides strategic and operational leadership across programme operations, business management, systems, risk and compliance.

Key responsibilities include overseeing IPD business management processes, supporting financial planning and performance reporting, acting as a delegated focal point for operational risk, and providing senior troubleshooting support on complex operational and management challenges.

The role works in close partnership with Programme Funding to ensure operational readiness for new donor opportunities and effective grant start-up and close-out. It also leads operational assurance processes, strengthens compliance with donor and organisational requirements, and supports capacity strengthening across regional and country teams.

In this role, you will:

• Provide Programme Operations Leadership
• Lead IPD Business Management and Support
• Drive Collaboration, Risk and Performance
• Oversee Systems, Compliance and Assurance
• Lead Capacity Strengthening and Support

To be successful, you’ll need:

• Proven experience in managing or overseeing large scale international programme operations in the INGO or development sector.
• Strong understanding of operational systems (finance, procurement, logistics, compliance) in multi country environments.
• Excellent relevant IT skills, primarily Microsoft Office (Outlook, Excel, PowerPoint and Word), but specifically relevant data systems that support high quality planning, monitoring and reporting.
• Experience of leading, managing and motivating others and driving change.
• Strong leadership and influencing skills, with the ability to build relationships and drive organisational change collaboratively.
• Experience working in complex matrix structures across multiple cultures.
• Strong analytical, problem solving and systems thinking capabilities.
• Demonstrated knowledge of donor compliance and grant management processes.
• Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Desirable:

• Experience in WASH, public health or community development sectors.
• Experience working with restricted and unrestricted funding portfolios.
• Relevant university degree or equivalent professional experience.
• Familiarity with WaterAid UK’s operating model and countries of operation.

Closing date: Applications will close 12:00 PM UK time on 3rd March 2026.   

How to Apply: Click Apply to answer the pre-screening questions upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the process

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are

determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Operations Transformation Programme Director

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Interim Operations Transformation Programme Director 

Full Time/Fixed Term Position for 18 Months (potential for permanent role)

Our offer to you 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: 

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping 

 
About Us 

This is a fantastic opportunity to join a team of over 1,300 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.  

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance Operations) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them such as our Volunteers and our Young Responders programmes. There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.  And now with a new strategy and after a review of our current structures were recruiting to a new Operations Transformation Programme Director to help take our delivery to the next level and build our services. 
 
Job Summary 

As The Operations Transformation Programme Director, you’ll build and lead a new directorate driving major change across Estates, Fleet, Logistics and Supply Chain to ensure St John’s operational services are efficient, future‑ready and deliver outstanding support. Reporting to the COO, you’ll oversee Estates & Facilities, Fleet, Logistics, Clinical Equipment, Health & Safety and Business Continuity, managing a c.£22m budget. You’ll ensure that we implement our new Estates strategy, lead capital investment, transform contract management, and deliver a best‑in‑class logistics and supply chain model. Success means measurable performance improvements, achieving key transformation milestones, strengthening stakeholder relationships, and embedding a culture of innovation, inclusion and continuous improvement while ensuring value for money.

About You 

You will bring senior leadership experience from a large, complex organisation, with strong expertise in either estates and FM, or supply chain, logistics, medical devices and contract management. You will have led large, diverse and geographically dispersed teams, delivering major transformation and operational improvement programmes. Degree‑educated with relevant professional development, you will demonstrate inspirational leadership, excellent communication, analytical thinking, confident board‑level reporting, and proven budgetary management.

About the Role 

• Own and be accountable for the development and delivery of transformation plans for estates, fleet, logistics, and supply chain, aligned with organisational strategy and ensuring safety, quality, and efficiency
• To be accountable for the account management of key external providers across Fleet and Estates
• To hold overall accountability for a significant P&L and ensure adherence to plan delivering value and measurable improvements.
• Lead change initiatives, engaging stakeholders and driving adoption of new processes and technologies.
• To role model, empower and enable your people. To champion and exemplify compassionate, ethical and accountable leadership and St John HEART values.
• Establish and drive continuous improvement of KPIs and dashboards to measure and drive effectiveness across the various teams and the business and to ensure we meet internal and external compliance requirements, continually measuring and acting on customer/stakeholder feedback
• Cultivate relationships with external stakeholders, partners and customers.

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

If you are a current St John Ambulance employee, please apply here: Click here 

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below 

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.    

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'. 

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy. 

Director of Healthcare Operations & Income

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Director of Healthcare Operations & Income

Hybrid 

Full Time/Permanent

Our offer to you 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: 

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping 

 
About Us 

This is a fantastic opportunity to join a team of over 1,300 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.  

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services including our Ambulance Operations and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them such as SJA Volunteers, and our Young Responders programmes. There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.  And now with a new strategy and after a review of our current structures were recruiting to a new National Head of Ambulance Operations to help take our delivery to the next level and build our services. 
 
Job Summary 

In a newly refreshed role, were looking for an outstanding individual, someone that will bring robust experience in aligned fields, is used to working in a challenging but rewarding environment, enjoys leadership and is genuinely driven by the cause of St John. 

We have huge ambition at St John to increase our income, reach and impact and as lead Director, you will hold overall responsibility and accountability for the Healthcare Operations Directorate encompassing Event Healthcare, Ambulance Operations and Community Healthcare delivery. You will drive the commercial ambition of your portfolio, shaping strategy, setting direction, and delivering against stretching targets. You’ll work closely with volunteer leaders across the organisation, forging strong partnerships that strengthen our impact and help us build new community centred healthcare provision. 

You will take the lead on our engagement with the Care Quality Commission (CQC) and key external partners, regulators, stakeholders and commissioners, including Event Customers, ICBs, Trusts and the wider NHS. Central to the role is championing innovative, high quality, patient centred services that are reliable, financially viable, effective and continuously improving. You will provide visible, motivational leadership across your directorate, embedding our HEART values and positioning our services as an employer of choice beyond the NHS. Alongside fellow leaders, you will share collective responsibility for delivering the charity’s strategic objectives, while confidently managing a significant P&L of approximately £20m+.

About You 

You will be degree‑educated (with a relevant master’s desirable), ideally hold a clinical qualification such as Registered Paramedic. You’ll bring substantial senior leadership experience in large, complex organisations, with a strong track record in delivering ambulance or health service strategies, leading in CQC‑regulated environments, and managing a commercial operation of £20m+ with full P&L accountability. You’ll have experience shaping effective policies and processes, leading large staff and volunteer teams, and delivering complex change programmes. Exceptional interpersonal, influencing and people‑centred leadership skills, underpinned by emotional intelligence and collaboration, are essential.

About the Role 

• To lead and hold overall responsibility and accountability for our major services including Event Healthcare, Ambulance Operations and Community Healthcare delivery.
• To hold overall accountability for a significant P&L and ensure adherence to plan
• To ensure that our services are patient focused, responsive, safe, effective, well led, and sustainable, and hold overall accountability for CQC leadership and the highest standards of delivery.
• To role model, empower and enable your people. To champion and exemplify compassionate, ethical and accountable leadership and St John HEART values.
• Inspire excellence, compassion and commitment in your leadership team
• In collaboration with key colleagues, lead on the development of effective business and commercial development and marketing strategies that drive revenue surplus, enhance market share, and strengthen brand value.   
• Establish and drive continuous improvement of KPIs and dashboards to measure and drive effectiveness across the various teams, including Events and Ambulance Operations, and the business and to ensure we meet compliance of all Healthcare Operations contracts, continually measuring and acting on customer/stakeholder feedback
• Cultivate relationships with external stakeholders, partners and customers (including key Event customers, Association of Ambulance Chief Executives (AACE), ICB’s, and NHS England), ensuring the Charity is well positioned to capitalise on potential business and funding opportunities

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

If you are a current St John Ambulance employee, please apply here: Click here 

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below 

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.    

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'. 

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy. 

To enable Operation Smile’s global surgical activities, OSUK’s Partnerships Team works to maximise high-potential income channels such as corporate partnerships, major donors, community fundraisers and trusts and foundations.

We have created an exciting new position in our team for an ambitious and confident relationship fundraiser. Working as part of the Partnership Team, the Philanthropy Manager position will secure critical income from new and existing major donors through compelling, donor-centred approaches and excellent stewardship.

The position will build on existing relationships with individuals who make significant personal donations, aiming to grow their contributions, as well as making approaches to new prospects, working closely with the Director of Partnerships.

Main Duties & Responsibilities

Philanthropy Development

• Ensure achievement of annual income target for philanthropy
• Develop and implement plans for a structured philanthropy programme, for both new and existing donors, aligning their giving with our strategic priorities
• Take primary responsibility for managing the current small pool of major donors, to grow and sustain their giving – strategic development of each relationship will be essential
• Develop and maintain a pipeline of new major donor prospects, creating propositions/proposals and making approaches, working with the Director of Partnerships
• Seek peer-to-peer introductions to new prospects, from existing donors, board members and other contacts
• Ensure accurate and timely reporting to donors and internal stakeholders
• Work with the Communications team to generate media presence and content to attract philanthropic interest from new prospects
• Represent Operation Smile UK in global philanthropy discussions, applying any global strategies to develop successful fundraising plans for the UK
• Lead on development and management of any philanthropy cultivation events

Additional Responsibilities

• Create and maintain annual philanthropy budget and business plan, including activities from current supporters and forecasting new business income

Additional Information

• 2 years’ experience in a philanthropy or business development role
• We promote flexible and hybrid working, with 2 days per week in our London office in Battersea (nearest stations Clapham Junction and Wandsworth Town). There will also be some UK travel for meetings, conferences and events.
• Some overseas travel required to visit projects and partner countries, a highlight of the role!

First-round interviews are set for the week of 2nd March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

This is an opportunity for someone who thrives being part of a small team and making a big impact.

As Executive Operations Administrator at St Luke's for Clergy Wellbeing every day will be busy and different. The role will be ideal for someone who can use their initiative, has a good eye for detail, and likes a varied workload. 

The responsibilities of this role include:

• finance administration such as processing invoices and preparing monthly management information
• fundraising administration including thank yous for supporters and monitoring legacy income
• facilitating the effective operating of the office at Church House
• supporting the CEO with GDPR, Health and Safety and other organisational compliance areas

This is a key role within the life of St Luke's for Clergy Wellbeing, if this role is working effectively the rest of the organisation will flourish, so that together we can reach our vision for flourishing clergy, healthy church, transformed communities. 

We are looking for someone who uses their initiative, models our values and has an eye for detail. The role carries a high level of responsibility and autonomy and so suits someone who is confident taking ownership and supporting others. 

We welcome applicants who are in sympathy with what we do, and comfortable working within a Christian charity.