Operation officer jobs

This is a pivotal senior leadership role with full strategic and operational accountability.  Leadership and exceptional communication skills will be critical as The DBR Foundation establishes and grows.  Reporting to the Board of Trustees, the Chief Executive Officer will have a proven track record and experience as a CEO or in a similar executive leadership position.  An extensive knowledge of the implementation of charity governance will be essential in this role. 

The Chief Executive Officer will be responsible for the drafting and implementation of policies and procedures, ensuring financial sustainability, overseeing activities, memberships, fundraising and advocacy.

The Chief Executive Officer will have responsibility for recruitment and establishing a new team, resources and managing key relationships in line with the overall strategic policies, direction, goals and budget, for the purposes of advancing The DBR Foundation’s objectives, purpose and identity worldwide.

The DBR Foundation’s objectives are:

• The improvement of health by furthering the advancement of the theory and practice of Deep Brain Reorienting ("DBR")
• The relief of emotional and psychological distress wherever it may arise by the provision of appropriate DBR training and therapy
• The relief of poverty and distress wherever it may arise by the provision of humanitarian aid, by supporting other like-minded charities

Key Responsibilities

Leadership, Strategy & Organisational Direction:

• Lead strategic initiatives and sustainable organisational long-term development
• Drive sustainable growth and measurable impact
• Lead organisational strategy and service development
  

Operations & Service Quality:

• Oversee all operational delivery
• Ensure members are equipped with relevant, up-to-date, and impactful resources

Financial Management, Corporate Governance & Regulatory Compliance:

• Provide strong financial oversight and sustainability planning
• Ensure regulatory, and governance compliance
• Performance and risk overview to the Board of Trustees

Business Development & Commissioning:

•  Income strategy and fundraising
• Grant applications and partnership funding
• Building relationships and funder partnerships

 People & Values:

• Build a high performing operational team
• Establish a culture that reflects the core values and culture of the Foundation

External Engagement & Stewardship:

• Act as senior ambassador and spokesperson
• Represent the Foundation across statutory, voluntary, education and health sectors
• Strengthen partnerships and influence

Essential Skills:

• Senior leadership experience in the charity, public or social sector
• Strong organisational and operational management experience
• Experience working with a Board of Trustees
• Proven financial oversight and budget responsibility
• Experience delivering organisational strategy
• Fundraising or income generation leadership experience
• Strong partnership and stakeholder management skills
• Commissioning and contract delivery experience

Earliest Start Date: 1st December 2026

About the Role

We are looking for a Chief Operations Officer to lead the operations team, join the management team and support the CEO. Your priorities will be to oversee all fundraising, including campaigns, major donors and grant applications. You will oversee the HR of the organisation, including recruitment and disciplinaries. In partnership with the CEO and finance officer you will be jointly responsible for finance within the organisation. You will manage the facilities manager and administrator, ensuring that processes are followed appropriately and the building is maintained in good condition, ensuring we fulfil all legal requirements.

About You

You will be a senior manager who has energy and drive as well as sound judgement. On top of a strong track record in an operational position, you will have the breadth of experience to lead HR and systems, finance, monitoring and evaluation and fundraising. You will have experience in fundraising and funder management and be able to lead on making funding applications and reporting to funders. You will be a clear, analytical thinker who will strengthen the leadership of our charity. You will be an excellent manager of people. Finally, you will be excited about working in an organisation with a unique mission that strives to make a difference in the lives of some of the most disadvantaged young people in London.

ABOUT THE ROLE

The Director of Operations & Organisational Effectiveness is responsible for leadingUbele's operational infrastructure and ensuring the organisation has the systems,processes, people, governance and resources required to operate effectively andsustainably.

As a member of the management board, the postholder will work closely with thecurrent CEO and colleagues across the organisation to strengthen organisationaleffectiveness, improve operational performance and create the conditions forsuccessful programme delivery and long-term organisational resilience.

The role will provide leadership across operations, governance, finance oversight,people management, compliance, organisational planning and businessimprovement, ensuring that Ubele's operational foundations support its mission,values and ambitions.

KEY RESPONSIBILITIES

Operational leadership and organisational effectiveness

Lead the development and continuous improvement of organisational systems,processes and operational practices.

Drive organisational effectiveness through improved planning, coordination,accountability and performance management.

Ensure effective operational planning and resource allocation across theorganisation.

Establish and embed clear operational frameworks, policies and procedures

Identify opportunities to improve efficiency, strengthen delivery and enhanceorganisational performance.

Lead organisational improvement initiatives and support the implementation ofchange programmes where required.

Promote a culture of continuous improvement, collaboration and accountability.

People, culture and performance        

Provide leadership for organisational people practices, ensuring effectiveworkforce planning, employee engagement and performance management.

Support managers to develop high-performing and inclusive teams.

Ensure HR policies, procedures and employment practices are effectivelyimplemented.

Lead organisational approaches to performance management, learning andprofessional development.

Contribute to the development of a positive organisational culture that reflectsUbele's values and commitment to equity and inclusion.

Support organisational wellbeing and employee engagement initiatives.

Finance, risk and governance

Work closely with the Finance Lead and CEO to ensure robust financialmanagement, planning and reporting arrangements are in place.

Support the development and monitoring of organisational budgets and financialcontrols.

Ensure effective governance processes are maintained and support high-qualityreporting to the Board.

Lead the development and maintenance of organisational risk managementframeworks.

Oversee organisational compliance with legal, regulatory and statutoryrequirements.

Ensure organisational policies are regularly reviewed, updated and implemented.

Coordinate internal and external audits and compliance reviews.

Programme operations and organisational delivery              

Support effective organisational planning and delivery across programmes,projects and services.

Develop systems and processes that enable effective programme management,monitoring and reporting.

Ensure organisational resources are aligned to operational priorities and deliveryrequirements.                  

Oversee organisational performance reporting and management informationsystems.

Support cross-organisational collaboration and effective communication betweenteams.

Ensure grant, contract and reporting obligations are effectively monitored andfulfilled.

Assets, infrastructure and compliance

Provide operational oversight of Ubele's facilities, assets and organisationalinfrastructure, including supporting Wolves Lane leadership and other operationalresources.

Ensure effective management of suppliers, contractors and operational serviceproviders.

Oversee health and safety, safeguarding, data protection and organisationalcompliance arrangements.

Ensure business continuity and organisational resilience plans are maintained andregularly reviewed.

Maintain appropriate systems and controls to support safe, compliant andeffective operations.

External relationships and organisational representation

Develop effective relationships with operational partners, suppliers, funders andstakeholders as required.

Contribute operational insight and expertise to partnership discussions andorganisational initiatives.

Represent Ubele on operational, governance and organisational matters whereappropriate.

Support the CEO and management board through the provision of high-qualityoperational information, analysis and recommendations.

Person Specification

Skills      

Operational leadership skills, with the ability to drive organisational effectivenessand continuous improvement.

Planning, prioritisation and organisational skills.

People management and leadership skills, including the ability to develop andsupport teams.

Ability to analyse information and use data to support decision-making andperformance improvement.

Financial and commercial awareness.

Communication, influencing and relationship management skills.

Ability to build productive working relationships with colleagues, Board members,partners, funders and external stakeholders.

Problem-solving skills and the ability to identify practical solutions toorganisational challenges.

Ability to manage multiple priorities and work within a dynamic and evolvingenvironment.

Report writing, presentation and analytical skills.

Experience

Experience in a senior operational leadership role within a charity, socialenterprise, CIC, public sector or similarly complex organisation.

Experience leading organisational operations, systems, processes and businessimprovement initiatives.

Experience managing organisational change and embedding new ways ofworking.

Experience leading and developing multidisciplinary teams.

Experience overseeing organisational budgets, financial controls and resourceplanning.

Experience supporting governance arrangements and working with Boards andSenior Leadership Teams.

Experience developing and implementing organisational policies, procedures andoperational frameworks.

Experience overseeing risk management, compliance and organisationalassurance processes.

Experience managing contracts, suppliers and operational resources.

Experience supporting the delivery of programmes, projects and services within acomplex organisational environment.

Knowledge

Knowledge of governance, compliance and risk management frameworks.

Knowledge of financial management principles, budgeting and performancereporting.

Knowledge of employment legislation and people management practices.

Knowledge of safeguarding, health and safety, data protection and organisationalcompliance requirements.

Knowledge of organisational development and continuous improvementapproaches.

Understanding of the operational challenges and opportunities facing charities,CICs and social enterprises.

Understanding of equity, inclusion and community-centred approaches toorganisational leadership.

Understanding of the social, economic and structural issues affecting AfricanDiaspora communities and community-led organisations.

Knowledge of grant-funded and contract-funded operating environments.

This role involves responsibility for socially impactful and occasionally emotionallydemanding work. A commitment to wellbeing, reflective leadership, and resilience isessential.

A DBS check may be required depending on Ubele’s programmes.

This job description may evolve as Ubele continues its organisational development.

As Data Operations Executive you will play a crucial role in helping us reach our fundraising targets and delivered excellent supporter experience through your support of the charity’s CRM system, Salesforce. You will have experience or a theoretical understanding of working with data and a CRM system.  We are looking for someone who is keen to learn, has an excellent eye for detail, enjoys balancing multiple priorities, and most importantly, loves working with colleagues to deliver exceptional supporter experience and continuous improvements. You will have the ability to shape vital processes within a rapidly growing organisation that is putting data at the centre of its operations.

Key Responsibilities:

· Provide 1st Line support for requests received into the team’s ticketing system, triaging all incoming tickets and either resolving, providing self-help guides, or escalating as appropriate.

· Analyse support tickets to identify recurring themes which may suggest changes to Salesforce are required, additional training is necessary, or changes to processes are required.

· Act as our document custodian, ensuring our documentation is always up-to-date and relevant for its purpose and checking in with document owners when a review is needed.

· Create new documents such as ‘How To’ guides to a high standard which are straightforward using non-technical language.

· Establish relationships with stakeholders across the organisation and help them resolve data issues and requests.

· Assist the Data Operations Manager, Senior Data Operations Officer, and the Data Operations Officers in improving business processes for the successful and efficient management of supporter data.

· Work with the Data Operations Officers to perform simple ad-hoc imports of data into Salesforce that cannot be processed by automated means.

· Import data and see errors through to completion by either resolving the problem or escalating where appropriate.

· Support the Data Operations Officers in delivering an ongoing training programme to all employees.

· Other data management tasks from time to time as identified by the Data Operations Manager

Knowledge, skills and experience needed:

· Understanding of data protection/GDPR legislation and its implementation.

· Intermediate Excel knowledge (VLOOKUP’s).

· Experience of providing customer service to customers or users of a system

· Experience of working with data sets, either in a CRM system or Excel-based system.

· Excellent verbal and written communication skills.

· The ability to communicate technical information to non-technical people in a supportive and easy to understand way.

· A creative, positive, and proactive approach to problem-solving

· Good self-awareness with a willingness to learn new skills.

· Ability to manage multiple tasks simultaneously

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £25,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 9th August 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Role Purpose

The Operations Manager is responsible for overseeing the operation of multiple projects run by Bassetlaw Foodbank (BFB). They will be required to deputise for the CEO, ensure compliance is followed, that BFB’s premises are well maintained and all projects have what they need to operate on a daily basis.

About us

Bassetlaw Foodbank was established in 2012 to tackle food insecurity across the district of Bassetlaw. Since 2020 the charity has expanded to tackle poverty on multiple fronts, running projects that focus both on the affordability and accessibility of food. We support residents of Bassetlaw who are in crisis, and those at risk of falling into crisis.

Key Responsibilities

Main Duties:

· Supporting the CEO; in line with the structure chart, managing paid resources (including deputising as needed).

· To oversee and ensure the operation of all BFB’s projects in tandem with one another.

· Managing volunteers across several charity projects.

· Being responsible for compliance across BFB’s sites.

· Being a point of contact for staff, volunteers, supporters, external and referral agencies, and clients.

· Occasionally acting as a key ‘face’ of Bassetlaw Foodbank; networking on behalf of BFB; raising the profile of BFB; encouraging donations.

· Being a contact point for the organisation in relation to the charity including supporters, volunteers, referral agencies and clients.

· Ensuring the completion of daily/routine paperwork in line with operational procedures and role portraits.

· Be responsible for good operational standards and working practices in the warehouse and storage areas.

· Reviewing and updating risk assessments, policies, and procedures; keeping staff and volunteers updated with Trustee-approved information.

· Ensuring all referrals are dealt with accurately and efficiently; being aware of clients’ confidentiality and dignity. This includes talking directly to service users to triage their requests for emergency food parcels.

· Ensuring Health and Safety procedures are recorded and maintained; preparing for and actioning all Health and Safety audits.

· Ensuring Food Hygiene regulations are adhered to at all times in all BFB’s operations.

· Overseeing operational spending and other financial transactions in line with the budget.

· Ensuring all charity vehicles are maintained and compliant.

· Develop relationships with the outlying community to ensure access for all.

· Being a key holder for BFB’s sites and responding to call-outs as required.

· Occasionally filling in as the key member of staff on the mobile community shop, including driving the van and serving customers.

· Any other duties that may be reasonably requested to ensure delivery of BFB’s aims and objectives.

Person Specification

Essential Skills & Experience

• Strong communication, interpersonal and relationship-building skills.
• Confidence representing an organisation in public and community settings.
• Ability to work independently and proactively.

· A willingness to work flexibly within the week determined by operational priorities.

· Safeguarding training Level 2, or a willingness to complete.

· Food Hygiene Level 2, or a willingness to complete.

• Good organisational skills and ability to manage multiple activities.
• This role requires the post holder to move stock in our warehouse, and occasional cover operations on our mobile community shop, so the ability to carry out heavy lifting, following manual handling procedures, is essential.
• Full driver’s licence.

Desirable

• Experience working in the voluntary or community sector.

· Experience working with or coordinating volunteers.

• Experience managing a charity or businesses’ operations.
• A knowledge of compliance and health and safety.

Personal Qualities

• Passion for tackling poverty and supporting a local community.
• Friendly, approachable and confident communicator.
• Self-motivated and able to take initiative.
• Organised.
• Flexible and willing to work outdoors and in community settings.

About the role

Hours: 26 hours a week. We envision working across regular days (Tuesday to Friday) throughout the week, with some flexibility required on occasion.

Salary: £19,438 pro rata (£28,041 FTE equivalent)

Location: The role will be based at Bassetlaw Foodbank’s office in Worksop, but regular travel to events, meetings and other opportunities across the district will be required.

Line Manager: CEO

Additional information: Outdoor working and community outreach are occasional parts of the role. Some evening or weekend work may occasionally be required to attend events or activities.

Please note that as this role may include working with vulnerable adults the successful candidate will be subject to a successful DBS check.

Everyone's Invited is a charity dedicated to exposing and eradicating rape culture through conversation,

education and systemic change. We work with young people, schools, policymakers and the wider public to

challenge the conditions that enable sexual violence and misogyny to persist.

Our vision is a society where everyone - regardless of background, identity, or circumstance - is free from sexual

violence, harm and oppression. A world where respect, consent and equity are embedded from the earliest stages

of life.

Role Summary

As Operations Manager, you will play a key role in the smooth running of our daily operations and

administration, and in the long-term sustainability of the organisation. You'll work closely with the CEO, COO

and senior team to coordinate systems, support financial reconciliation, lead HR across the employee lifecycle,

manage a team of 40+ volunteers, and oversee logistics across projects and teams as well as leading on the

management of our online safe space.

This is a varied and fast-paced role, ideal for someone with prior charity sector experience who is highly

organised, proactive, and eager to work within a values-driven organisation building a safer and more just world.

As we are a fast-growing organisation, your responsibilities may evolve to meet the needs of the organisation.

This role may occasionally require light physical labour (such as moving furniture).

Key Responsibilities

This role will include, but is not limited to, the following responsibilities

1. Finance & Reconciliation

• Support the Finance Officer with basic finance and reconciliation of transactions using Xero.
• Track and process invoices, expenses and contracts with support from the finance team.
• Liaise with external stakeholders including accountants, financial institutions, insurers and other service
• providers.
• 2. HR & People
• Lead HR across the employee lifecycle: recruitment administration, onboarding, contracts, probations,
• appraisals and offboarding.
• Maintain contracts and employment documentation, ensuring records remain current and compliant.
• Support HR and recruitment administration for new staff, freelancers and volunteers.
• Coordinate wellbeing and DEI initiatives, including wellbeing surveys, DEI surveys and staff wellbeing
• check-ins.
• Contribute to a safe, positive and inclusive working culture across the organisation.
• 3. Governance, GDPR & Policy
• Support GDPR compliance and maintain accurate staff, volunteer and organisational records.
• Support the development and implementation of policies, ensuring organisational compliance with relevant
• regulations and standards.
• Ensure organisational policies, procedures and governance documentation remain up to date.
• Support safeguarding administration and contribute to maintaining a safe and supportive environment for
• staff, volunteers and service users.
• 4. Operations & Administration
• Provide administrative and logistical support to the senior leadership team, including booking travel,
• coordinating accommodation, and planning meetings and events.
• Schedule and support internal meetings, take notes and ensure follow-up actions are tracked.
• Maintain and improve internal systems, including scheduling, databases, digital and physical filing, contract
• management and team workflows.
• Manage office supplies, equipment, subscriptions, software licences, office organisation, incoming post,
• recycling and facilities management.
• Monitor the general enquiries inbox and respond to or redirect enquiries as appropriate.
• 5. Programme & Volunteer Support
• Manage testimony processor volunteers and support the recruitment, onboarding, training and coordination
• of all EI volunteers.
• Lead the planning and delivery of the organisation's mentorship programme.
• Support the growth and delivery of the Safe Space campaign.
• Plan and execute the organisation's Annual General Meeting.
• Provide other administrative, logistical and monitoring support across organisational programmes and
• projects.

Our client is one of London’s leading homelessness charities, working to end street homelessness and help the people they support to find and sustain a decent home, build supportive relationships and lead a fulfilling life.

We are seeking a Director of Operations to take on a new senior strategic leadership role that will play a key part in the future direction and long-term sustainability of the organisation.

As a member of the Senior Management Team, you will work collectively with the Chief Executive and Director of Services to provide organisational leadership, contributing to strategic direction and operational effectiveness.

You will be accountable for ensuring the organisation has effective infrastructure, people and financial sustainability. You will oversee and provide integration across all non-service operational areas, holding overall responsibility for Finance, People, Data, IT, Property & Facilities, and our client's Registered Provider subsidiary.

You will act as a primary point of organisational assurance to the Chief Executive, Senior Management Team and Board on operational sustainability, risk and compliance.

Key priorities include providing organisational stewardship of finance, overseeing the transformation and effective operation of digital, data and technology systems, and championing continuous improvement in organisational capability, leadership and ways of working.

Director of Operations
Salary: circa £92,000 per annum
Directorate: Central Operations

About you

We are seeking a leader with a strong collaborative leadership style, with a commitment to collective responsibility and organisational leadership. You will bring:

• Senior strategic leadership experience in a complex organisation, with responsibility for multiple operational and enabling functions.
• Strong financial acumen, including the ability to oversee budgets, interpret financial data and communicate financial matters clearly to senior leaders and Trustees.
• Experience of organisational change, transformation and continuous improvement.
• Experience of governance, risk management and regulatory compliance.
• Ability to operate credibly at Board and Committee level.
• Ability to operate effectively within a regulated environment, including building an understanding of the requirements of the Regulator of Social Housing.
• Extensive experience of managing multiple projects and critical decision making.

Crucially, you will demonstrate a clear commitment to equity, diversity and inclusion and to furthering our client's mission of ending street homelessness.

How to Apply

For further information, to access the appointment brief and to apply for this role, please visit the link located at the bottom of the advert on the Prospectus website.

Recruitment timeline

Application deadline: 9th August
Interviews with Prospectus: w/c 24th August & w/c 31st August
Interviews with our client: 18th September

Plumstead Community Law Centre is a specialist legal advice charity providing free legal advice and representation in immigration, welfare benefits and employment law. Based in the heart of Woolwich, we support local people through our office and community outreach services.

We are seeking an Interim Chief Executive / Operations Manager to oversee the day-to-day running of the Law Centre. Working closely with our Board of Trustees, you will manage staff, office operations, finance and administration, funded projects and organisational compliance, ensuring our services continue to deliver high-quality support to the community.

This flexible role could suit an experienced Chief Executive, Charity Manager, Operations Manager, Office Manager or Practice Manager. Experience of the legal advice or charity sector would be advantageous but is not essential.

To apply, please send your CV together with a supporting statement explaining how you meet the requirements of the Job Description and Person Specification..

Applications will be considered on a rolling basis and the vacancy will remain open until the post is filled.

Plumstead Community Law Centre is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

Community Action Nepal (CAN) was established 25 years ago by the world-renowned mountaineer Doug Scott CBE, to raise the living standards of remote mountain communities in Nepal. In this time CAN, working predominantly with our implementation partner in Nepal, has built 17 schools, 19 health posts and three Porter Rescue Shelters and delivered a wide range of livelihoods, agriculture and cultural programmes, improving the lives of many thousands of people in rural Nepal. The principles of CAN’s ethos are that projects should be sustainable in the long term, involve local communities in their management and delivery, and be sensitive to protecting indigenous cultures. Sadly, Doug died in 2020 but CAN Trustees and staff are committed to continuing his work in Nepal.  

We are looking for an organised and proactive Office Administrator to provide full office administration to the charity.  The position is part of a small team.  The post holder will need to be self-reliant and work on their own initiative to co-ordinate all elements of the office administration of the charity, whilst working closely with the Operations Director, Fundraising Officer, Trustees and Patrons.  The office administrator is often the first point of contact for donors and sponsors and therefore a confident telephone manner is essential and ability to respond to verbal and email enquiries; ability to delegate and refer enquiries to the relevant party eg Operations Director, Fundraising Officer, trustees, patrons.  Responsible for the banking of donations, payments on-line and accurately recording information on the back-office systems including XERO for banking and being familiar with the functions and communications via a CRM for client relationship database.  Responsible for communicating with the charity’s appointed accountant and the Charity Treasurer for general financial and banking queries.  The role will  include supporting the fundraiser with external events where necessary, particularly in Cumbria

Title: Head of Operations

Responsible to: CEO

Hours: 35 hours per week

Salary: £45,000 - £48,000 FT (depending on experience and qualifications)

Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP and Tottenham Hale, N17 9FU) + other locations if required

Contract: Permanent (subject to continuation of funding)

Please Note: Enhanced DBS check will be required

JOB OVERVIEW

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you want to use your operational management experience to have a tangible impact in the community? This is an exciting opportunity for an experienced team leader looking to take on a meaningful new career challenge to join the Brent Irish Advisory Service (BIAS) as Head of Operations.

The Head of Operations oversees all of BIAS’s projects, managing a small, high-performing team of project coordinators and frontline advice and community-support staff to ensure that we provide the highest-quality service to our clients. You will need to have demonstrable team-management experience, strong people and communication skills, and a willingness to take a hands-on approach to project delivery, along with excellent organisational and strategic abilities to ensure that projects are delivered sustainably, effectively and efficiently.

In 2025, BIAS expanded its successful Brent-based advice service and active ageing clubs into Haringey borough. The Head of Operations will take the lead on further building and developing the new services in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal service-user base.

This is a key role within the BIAS senior leadership team, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

KEY WORK AREAS AND MAIN DUTIES

Staff management

• Manage a team of five project coordinators and five front-line staff to ensure effective delivery and monitoring of BIAS’s core welfare and housing advice, active ageing, volunteering and befriending projects, which support over 900 people per year.
• Manage HR procedures, including employment contracts, probation assessment, leave administration, staff supervision, performance management and exit procedures.
• Conduct recruitment procedures where needed, and supervise the onboarding process for new joiners.
• Oversee training and development needs and budgets.
• Ensure good teamwork and lines of communication between staff, including by chairing regular staff meetings.
• Create a positive working environment in which equity and diversity are promoted and staff can do their best.

Project management

• Project-manage the further development of new advice and active ageing services in Haringey borough.
• Take the lead on promotion and marketing of BIAS’s services, including by representing the charity to partner organisations and at external events.
• Contribute to the organisation and running of regular community and fundraising events.
• Deputise for the Advice Services Manager where needed, supporting the welfare and housing advisers with complex casework, forward planning and client management.
• Support the Active Ageing Coordinators and volunteer teams wherever needed with the day-to-day running of the active ageing clubs.

Quality and service delivery

• Oversee quality-assurance procedures in line with the Advice Quality Standard (AQS), and spearhead biannual renewal of BIAS’s AQS accreditation.
• Oversee running of BIAS’s volunteer project in line with the Investing in Volunteers quality accreditation standards.
• Serve as internal data protection officer, monitoring GDPR compliance, managing risk and responding to any potential data breaches.
• Serve as BIAS safeguarding lead, ensuring that safeguarding policies and training are kept up to date, and that all safeguarding concerns are appropriately addressed.
• Work with the Fundraising and Communications Manager to administer the BIAS website and implement BIAS’s social media strategy.
• Administer BIAS’s IT and client management systems (Microsoft 365, SharePoint, BrightHR, Lamplight CRM), coordinating training, updates and troubleshooting.

Operational leadership

• Advise the CEO on all staffing and service-delivery issues.
• Monitor and report on service delivery, including through monthly advice and volunteer-project reports, quarterly Board reports and regular funder reports.
• Carry out regular reviews of BIAS’s annual business plan, risk register, five-year strategy and internal policies and procedures, providing recommendations to the CEO and Board of Trustees on strategic direction.
• Research and secure funding from grant-making organisations, ensuring BIAS’s future financial sustainability.
• Work closely with the Finance Manager and CEO on budgeting, grant monitoring, cashflow and financial authorisation.

These are the basic duties required of the Head of Operations. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based in our advice offices and club venues in Willesden and Haringey but there may be some options for flexible working (e.g. one day per week from home). Occasional evening or weekend work may be required.

ABOUT BIAS

BIAS is a local charity which has supported England’s largest Irish community in Brent for almost fifty years. We deliver our support through our welfare and housing advice service, our active ageing clubs, our volunteer project and our befriending scheme. We raise over £2 million in extra income for the most vulnerable and disadvantaged every year and have over 7000 attendances at our club services. BIAS has recently expanded into Haringey borough and has exciting plans to further develop its project scope and geographical reach, supported by sustainable and diversified grant funding, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please submit a CV and cover letter. The deadline for applications is 29th August 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.

We are looking for someone who cares deeply about our ambitious plans, and who has the skills to manage large scale programmes, whilst also being able to independently take action to deliver operational tasks. 

Your work will be central to enabling our continued growth, directly supporting the development of strong partner relationships and shaping the experience they have across our programmes, so that they can deliver excellent outcomes for babies, children and young people.

Role Overview

We are looking to appoint three Programme Officers, who will be responsible for supporting programme delivery and programme operations at the Reach Foundation. 

We have 3 vacancies across our portfolios of work:

Role 1: Programme Officer (Leadership)

This includes our x100 programmes across the West, East, Yorkshire and Greater Manchester, our leadership programme with A Million Realities, and newly established place based leadership programmes for heads and executive leaders.

Role 2: Programme Officer (Cradle-to-Career)

This includes our Cradle-to-Career catalyst, foundations and leadership programmes (which are each distinct phases of our Cradle-to-Career core offer), our Accelerator programme, and a number of bespoke Cradle-to-Career catalyst programmes run directly for partner organisations. 

Role 3: Programme Officer (Educational Breakthroughs)

Helping to launch our newest strand of work, developing and growing ‘educational breakthroughs’ that enable all children to enjoy lives of choice and opportunity. This will include delivery of existing elements of our ‘breakthrough portfolio’ (Languages for All, developing mapping/ data tools to support local breakthroughs, re-imagining key stage 3 for Lift Schools) and supporting new clients as we begin partnerships with them. 

Each role has a distinct portfolio of programmes you will support, but the duties, skills and capabilities required for each role are aligned. We expect the three Programme Officers to work together closely to ensure consistency of delivery across our work, to share learning and to develop a community of practice. 

You will work closely with the Directors responsible for each programme, alongside our Events and Operations Officers, who work across all programmes,  to ensure our programmes are planned and delivered to a high standard. 

The role of the Programme Officer has three core areas of responsibility:

1. Programme Planning and Project Management

• Project manage multiple, simultaneous programmes across the portfolio with rigour. Work with other programme managers to embed consistent programme management across our organisation. 

• Work with the Events and Operations Officers to complete the annual calendar-setting process, setting event dates and key programme milestones. Ensure all events are appropriately staffed. 

• Utilise Asana to monitor project milestones, proactively identify off-track delivery risks, and lead status updates during programme meetings to ensure timely intervention.

• Champion the use of HubSpot (CRM) and set up progress dashboards alongside evaluation colleagues.

2. Programme Delivery

• Improve (or establish) processes that ensure that every participant on our programmes has a great experience from the moment they find out about us, to when they exit working with us. 

• Manage the main programme inbox, serving as the responsive, warm, and professional first point of contact for routine enquiries from participants and external partners

• Coordinate regular, high-quality programmatic communications (e.g. programme blasts or event invites) to keep participants informed and engaged throughout the year. You may author these, or work with others to ensure they are circulated in a timely manner.

• Ensure all programmatic data collection is in line with GDPR guidelines.

• Support in programme administration tasks, such as preparing papers for steering group meetings, taking minutes and circulating actions. 

• Actively participate in cross-organisational reviews, sharing delivery insights in order to improve the quality of our work. 

• Programme-Specific Deliverables: 

Participant Recruitment & Onboarding: Lead the end-to-end application and onboarding journey for new programme cohorts, including coordinating assessment or sign up windows, distributing welcome materials, and managing intake data. 

Coaching Offer Management: Act as the end-to-end operational lead for the leadership coaching offer, managing coach-matching logistics, scheduling, and tracking completion rates.

Contract and Agreement Tracking: Administer the distribution and tracking of Service Level Agreements (SLAs), ensuring signed copies are received prior to delivery. 

3. Stakeholder and Relationship Management

• Coordinate the operational onboarding of new bespoke partners, guiding both internal and external senior stakeholders through this initial phase

• Invest deeply in building strong, warm, and respectful relationships with senior external stakeholders across identified bespoke partnerships, acting as a point of contact for any queries and ensuring excellent customer service

• Develop strong relationships internally, particularly with Regional Directors or Breakthrough Project Leads , providing them with regular progress updates, risk assessments, and actionable recommendations ahead of key delivery milestones.

• Actively collaborate with fellow Programme Officers to share operational learnings, standardise delivery templates, and build a supportive internal community of practice.

Please review the attached Job Description for more details.

This is an exciting opportunity to join ATLEU, a leading legal, anti-trafficking and human rights charity, in a vital operational leadership role. 

This is a role for someone bringing significant operational management experience, ideally within the charity/NGO and human rights sector. You will be a strategic thinker with excellent organisational skills and able to manage multiple priorities effectively. You will bring your skills and experience to a dedicated team that punches well above its weight and is passionate about transforming individual lives and bringing about long term change. 

The Head of Operations will provide leadership in all operational matters, supporting the organisation's mission and long-term objectives, supporting ATLEU’s growth, resilience, and sustainability as well as building a flexible and supportive environment that enables the ATLEU team to do the challenging work that they do. 

This role is managed by, and works closely with the Chief Executive. You will be a member of ATLEU’s Senior Management team and work closely with and supervise the work of the People & Inclusion Manager (recently started in post), the Operations & Projects Coordinator, the Project Manager and Philanthropy Manager. The Operations team is a small team that works collaboratively to ensure all areas are covered at all times. As such, you will be willing to chip in and take on tasks of other team members if urgent matters arise or when providing holiday cover. 

We are looking for a positive, detail-oriented, creative thinker and problem solver who will build on our reputation for innovation and excellence. You will have a track record of achievement in this field and have excellent interpersonal and communication skills with strong financial and business acumen. You will have experience of and confidence in overseeing a wide remit of cross cutting functions including finance, human resources, office management, information technology and governance and compliance. You will be comfortable learning and acting upon complex and technical information. This role will suit someone who enjoys working with people, is comfortable with autonomy and who thrives in a role which is fast-paced and where no two days are the same. The successful candidate will enjoy working in the office and being available to support colleagues. 

The deadline for applications is at 10:00am on Wednesday 19 August 2026. Applications received after this time will not be considered. 

Candidates shortlisted for interview will be advised by close of business on Tuesday 1 September 2026. If you do not hear from us by this time, it unfortunately means that you have not been shortlisted for an interview. We regret that we do not have capacity to provide feedback to applicants who are not invited for an interview. 

Interviews will be held on Tuesday 8 and Wednesday 9 September 2026. 

Candidates may be asked back for a second-round interview.

Role Purpose

This is an exciting opportunity to join a small, but dynamic team at Access – The Foundations for Social Investment. The Assistant Management Accountant will play an important role in ensuring the accuracy and integrity of Access's financial records. The role will work closely with colleagues across the organisation and provide support to the Senior Finance and Operations Manager and Director of Finance and Operations.

About Access

We want to see a social investment ecosystem that works for all charities and social enterprises. Through our programmes and our advocacy work, we ensure that charities and social enterprises can access the finance they need to sustain or grow their impact.

We target those most in need of patient and flexible investment through:

• Funding enterprise development and blended finance programmes in England.
• Sharing knowledge and data and translating it into practical insight that others can use.
• Mobilising others who share our goal of making capital work for communities.

Main responsibilities include:

FINANCIAL MANAGEMENT (guide c.85%)

• Keeping the accounting system up to date, ready for review by the Senior Finance and Operations Manager, this includes but not limited to weekly bank uploads, posting weekly and monthly journals and reconciling Access's bank accounts and balance sheet.
• Assisting the Senior Finance and Operations Manager with preparation of monthly management accounts, annual budgets and Access's year end audit. 
• Supporting treasury management by maintaining cashflow records and assisting with forecasting future cash requirements.
• Managing the accounts payable and receivable functions
• Maintaining organised financial files to support monthly reporting and the year-end audit
• Work with the Finance team to ensure that appropriate financial controls are in place and are being followed in order to comply with financial regulations and internal policies
• Carry out such other duties as may reasonably be required from time to time, consistent with the nature, level and responsibilities of the role

OPERATIONS, PEOPLE AND GOVERNANCE (guide c.15%) – scope dependent on number of hours worked

• Support the Senior Finance and Operations Manager with the delivery of the finance and operations team’s objectives
• Support the implementation of new systems and processes to improve operational workflows, with a dedication to continuous improvement
• Understand the programmatic work via the building of strong relationships across Access to be able to provide support to other areas of the business.
• Support the Senior Leadership Team with ad hoc administration, coordination and organisational tasks as required
• Support the Senior Finance and Operations Manager in assisting with the preparation of Audit, Risk and Compliance Committee (ARCC), Endowment Investment Committee (EIC) and Board papers and minute taking as and when needed

Please download the Job Specification for the full job description, person specification, terms & conditions and benefits. 

Please note we are review applications on Thusday, 6th August, and may close recruitment early if suitable applications are received.

We're looking for a motivated, focussed and attentive operations professional to join our team, managing and maintaining the organisational processes of the charity. This is a one year, fixed contract role, with the aim of moving to permanent, subject to funding constraints.

Details

• Hours: Full-time (32 hours per week - Monday to Thursday) 

  • Working pattern: Four day work week (Fridays off)

• Benefits: 

  • Annual wellbeing budget

  • Professional development budget

  • Private healthcare with Vitality, including dental & optical cover

  • 9 paid sick days

  • Two-week December shutdown for the end-of-year period

  • Annual team retreat

    • All benefits are subject to passing probation

• Statutory inclusions:

  • 5% employer pension contribution

  • 24 days annual leave (16 + 8 bank holidays, annual leave based on 4-day week).

About Glitch

We work to ensure that internet technologies in the information ecosystem do not replicate or further discrimination to Black women and other marginalised people. We’re a Black-led, internationally-focused remote charity. 

We are a charity, which means we do research, policy analysis and policy influencing, as well as campaigning on tech-facilitated gender-based violence, algorithmic discrimination, platform governance and other technology-related harms impacting race and gender injustice.  Our advocacy work also covers what we describe as broader ‘societal and collective harms of technology’ by ensuring there are appropriate safeguards, governance and accountability in our core focus areas above. Our Programmes focus on education, literacy, accountability and resistance to algorithmic discrimination and injustice.

While we are not a frontline organisation, everything we do is on behalf of those excluded and ignored - specifically Black women and Black gender-expansive people.

Read our full strategy document to learn more.

Role Overview

The Operations Manager will be responsible for ensuring the smooth, efficient, and compliant day-to-day operations of Glitch, enabling the effective delivery and adherence to policies and regulation for the charity and team. The role holder will be the charity's data protection officer; they will meticulously ensure we remain fully compliant with all relevant charity regulations, maintaining our integrity and trust with regulatory bodies, funders and donors, and our supporters. This role will also serve as the Board Secretary, attending Board of Trustees meetings 4-6 times a year, taking minutes and managing the process of all documentation for the Board. As the Operations Manager, you will work closely with the Executive Director and our Finance Director in recruitment and hiring, finance and administration, and events support. This role requires some travel.

Our ideal candidate will have experience working with/in small, 100% remote charities; small SMEs; or, nonprofit or nongovernmental organisations. For this role, we are seeking candidates based in the UK, and they will need to provide evidence of their right to work in the UK.

As a charity working to ensure technologies do not replicate or extend discrimination of marginalised communities, we are committed to providing equal opportunities for employment on our team. All applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We strongly encourage Black women and Black gender-expansive people to apply!

Our values: Accountable, Black feminist, Care-full, Radical, Thoughtful

Key Responsibilities

Operations management

• Oversee the charity’s administrative functions, including triaging the general inbox, scheduling team meetings and other ad-hoc administrative work in supporting the ED in running the day-to-day of the charity 

• Maintain and improve existing operational systems and processes including information systems

• Organising travel suppliers and task related to charity events

• Manage relationships with external suppliers and service providers across recruitment, finance and personnel

• Support the development and implementation of organisational policies and procedures

• Ensure that invoices, payments, and expense claims are received and reconciled on the expensing system.

Governance and compliance

• Ensure the charity complies with relevant UK legislation and regulatory requirements, keeping abreast of any changes or updates

• Support the Finance Director and Executive Director on the preparation of the end-of-year statutory accounts and independent examination process

• Ensure compliance with financial regulations and charity commission requirements

• Support the preparation of Board materials and Trustee meetings and Board activities

• Maintain accurate records and documentation, including sensitive and confidential files

• Ensure documentation is updated across our project management system: ClickUp, our expenses software, HR platform and travel platform

• Assist with risk management and insurance matters.

HR and Recruitment

• Lead on talent recruitment, leaning on our retained, legal team when needed

• Manage the onboarding process for new hires

• Manage HR functions, including maintaining personnel records, supporting recruitment and any other HR processes.

Person Specification

Essential qualifications and experience

• Demonstrable experience in a similar operations role for a small charity, start-up, SME, or philanthropic organisation 

• Excellent attention to detail and accuracy

• Strong project management skills, including the ability to plan ahead and intimate the next stage of tasks in projects

• Proactive problem-solving approach

• Comfortable and confident managing sensitive, high-importance charity governance documents

• Knowledge of operational management and administrative systems

• Outstanding organisational and time management skills.

Essential skills and attributes

• Understanding of UK charity regulations and reporting requirements

• IT skills, including experience using Xero, Google Suite and project management tools like ClickUp and Slack. 

• Strong interpersonal skills and ability to work collaboratively in a small team

• Commitment to our mission and values.

Desirable

• Experience with HR processes and systems

• Experience working with with Boards, including preparing agendas and taking minutes

• GDPR or ICO training or certification.