45 Operation officer jobs

ACF is strengthening the way it serves foundations across the UK, and this role will help make its membership offer more relevant, visible and valuable.

Who we are
The Association of Charitable Foundations is the UK’s leading membership association for foundations and independent grant-makers. We support trusts and foundations to meet today’s challenges and work together for social good. We bring members together to connect, learn and share expertise while providing the resources, insight and collective voice they need to be effective.

Our members are diverse in their size, location, purpose and approach. We want each member to feel that we understand their needs and that ACF’s work is relevant to the choices and challenges they face. Following an organisational redesign, we are focused on embedding a more agile model that puts members needs at the heart of our decisions.

About the role
Reporting to the Chief Operating Officer, you will lead ACF’s membership and marketing function. You will shape how members experience ACF throughout their membership, from joining and onboarding to engagement and renewal, while strengthening recruitment, retention and the visibility of ACF’s offer.

You will bring together member insight, marketing activity, brand and CRM. Working across the organisation, you will help colleagues build strong member relationships and use evidence to improve services, communications and decisions. This is a strategic role with a practical focus: you will develop approaches and see them through.

What we are looking for
You will bring significant experience of membership marketing, including developing and delivering multi-channel campaigns. You will understand how to grow engagement and retention, use CRM and analytics to inform decisions, and turn organisational priorities into clear marketing plans.

You will be an effective communicator, networker and relationship builder. You will be a self-starter who enjoys working collaboratively across teams and influencing colleagues. A thoughtful, adaptable approach will help you balance strategic priorities with detail, competing demands and the resources available.

If you are motivated by helping foundations work together for social good, we would be pleased to hear from you.