Operational manager jobs

Service Manager

Bedford, Bedfordshire (On-site)
£29,664 per annum
Permanent, Full-time

We are currently recruiting an experienced and dedicated Service Manager to join our services in Bedford (with travel to other locations across Luton and Bedford) where you will be responsible for leading and overseeing the delivery of the Bedford Borough Council commissioned housing related support service for people with mental health problems who are homeless or at risk of homelessness.

About the Service:

Holman House is a semi-independent accommodation based project located in Bedford offering accommodation for 19 individuals faced with homelessness who are experiencing difficulty with their mental health and complex emotional needs, often coupled with substance abuse and or offending behaviours. The key objectives are to enable service users to develop independence and life skills so they can access and sustain suitable accommodation, and to provide structured and outcome focussed housing related support for individuals with multiple support needs.

About the Role:

This is a unique opportunity for a innovative Service Manager to lead the service, and build upon the service excellence that we are renowned for. We are looking for a leader who is a decision maker; great listener; succinct communicator and an advocate for change. Professional, empathic with demonstrable experience of effective leadership, you will be committed to delivering services in a psychologically informed and trauma informed way.

You will have a successful background in mental health, complex needs, homelessness and substance misuse provision and have similar service experience at managerial level. With a robust history of implementing, improving standards and steering change, you will be committed to creating an inclusive environment, which celebrates difference and allows our staff and service users to flourish.

If you are passionate about supporting the people we work with and the belief that everyone can turn their life around regardless of past or present circumstances, then we want to hear from you!

Experience Required:

• NVQ / Diploma Level 4 in Management / Health & Social Care / Mental Health or professional equivalent
• Direct experience of service delivery within housing and/or social care or similar services
• Operational management experience with the ability to work under challenging circumstances
• A good understanding of the needs of vulnerable households, both families and single individuals
• Proven ability to provide clear leadership and management to a team
• Experience of housing management including voids and evictions
• Knowledge and practical application of key legislation – mental health, criminal justice, social care and housing etc
• Ability to influence and form strong relationships with commissioning bodies and professional agencies

For more information, please visit our careers page in order to complete our online application form.

If you think you have the passion, creativity and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you!

All successful applicants will be required to undertake an Enhanced DBS check and provide employment references covering the last 5 years period including one from your most recent employer.

Supported Employment Contract Manager

Location: London

£28742 - £33,815 per annum,

Permanent

39 hours

Unity Works – Creating Opportunities, Showcasing Talent

At Unity Works we work with, for and alongside colleagues with lived experience to create employment and training opportunities and showcase the talents of people with a learning disability to employers.

Our aspiration is to be a leader, catalyst and trusted partner in making a more inclusive world for people with a learning disability.

About The Role

We are seeking a dynamic and motivated individual to be responsible for the efficient implementation and monitoring of our Employment & Learning contracts across London with a focus on quality to ensure people with a learning disability and autism secure and sustain employment. You’ll be supervising your own team of Employment Advisors and Job Coaches.

You’ll work to raise the profile of Unity Works and it’s specialist service offer as well as increase awareness of the benefits of employing someone with a learning disability through; multi-agency working, liaison with commissioners /partners and attendance at network events. Your main focus will be to help Unity Works achieve its ultimate goal to support more people into employment.

About You

We’re looking for candidates with a commitment to improving the lives of adults with a learning disability as this is essential for the role, as well as a flexible, innovative and person-centred approach. The ideal candidate will have an understanding of the needs of people with learning disabilities in relation to securing and keeping employment.

To succeed in this role you will have the energy to engage with employers and partners including DWP to build productive working relationships and empower people to reach their potential. We offer a range of attractive staff benefits, including generous holiday allowance, childcare vouchers and great development opportunities.

Unity Works is an equal opportunities employer. We welcome and support applicants with disabilities.

Job Title: Project Manager – Thera Trust

Location: Require working nationwide – Geographically based South Midlands / East  Anglia area

Contract: Full time

Salary:                                 upto - £34,829.45 - dependant on experience 

Information:                         We operate flexi time and flexible working

Job Summary:

Would you like to support an individual to choose their own home, who they live with and choose their own staff team? Providing project management support to subsidiaries to achieve their development objectives, whilst reporting back to the Group Project Manager. Learning points gained from individual projects and working to achieve continual improvement within project work. Working alongside Operational Managers to lead, develop and monitor the effective set up and delivery of new and transferred services and role model Thera’s overall vision and strategic direction. Would you like to support an individual to choose their own home, who they live with and choose their own staff team.

Thera Trust is the parent company of Thera Group; a charitable group of companies that supports people with a learning disability. Our unique leadership and structure include people with a learning disability. Through this we can demonstrate that people with a learning disability can be leaders in society, but we can’t do this without you! Thera Trust is now looking for an experienced Project Manager to join our company.

About The Role

The Project Manager will provide support to the subsidiaries to achieve their development objectives.  They will work alongside the local companies to lead, develop and monitor the effective set up and delivery of new and transferred support for individuals, this will include:

• Role model Thera's overall vision and strategic direction

• Create, lead and report on project plans ensuring that agreed timescales and milestones are met

• Influence key stakeholders to take decisions promoting the rights of individuals

• Leading a project team to ensure effective management of a complex project(s), within resources to meet development objectives

• Ensuring that the statutory and legal requirements are met for each project

• To ensure that projects work towards a culture of continuous improvement which delivers the best outcomes for people supported

Your Skills and Experience

This is an exciting opportunity for an experienced Project Manager who takes pride in delivering excellence, thrives on challenges and is adaptable. It is imperative that the chosen candidate is flexible, and ideally experienced in a Social Care environment, but this is not essential.

This is a permanent role and the person appointed will be keen to get onboard with Thera’s Vision and use this as the backbone of their working practice within projects.

• Preferable to have experience of Project Management, preferably in the Social Care

environment

• Attention to detail and problem-solving skills

• Motivated, enthusiastic, and positive individual

• Flexible and adaptable to change

• Willingness to travel

• Professional attitude

• Work effectively within a team

• Able to influence and persuade

• Can successfully multitask, whilst working with pace and professionalism

• Have excellent written and verbal communication skills

• Excellent IT skills

What are the Benefits?

- 33 days Annual leave inclusive of bank holidays

- Contributory workplace pension, with option of enhanced pension offering

- Cycle to work scheme

- Health Cash Plan scheme

- Employee support line to support you and your family

- Support in gaining professional qualifications

- Continuous on the job training is provided

We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate.

We have an exciting opportunity for an Operations Manager in Lancashire to lead and manage our Independent Sexual Violence Service, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have the skills and experience to lead, manage and develop a busy sexual violence service? Do you have drive and ambition?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution - Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Lancashire at one of our four hubs (Lancaster, Blackpool, Accrington or Preston). Your team is dispersed therefore you will be expected to travel throughout the county. Your hours will be 37.5 per week, Monday - Friday and the service operates between 9am - 6.30pm so you will need to be flexible to meet business demands. We do offer the option to apply for Hybrid working (2 days from home) after successful completion of probation.

Our Independent Sexual Violence Service has grown rapidly and currently has a team of 20 staff. We support all victims of sexual violence and abuse from the age of 5 and receive around 2,500 referrals each year. We are looking for somebody with the skills, drive and experience to lead and manage our busy service.

We have been awarded the ISVA Quality Standards which demonstrates our ability and commitment to delivering first class, quality services and we are looking for somebody who can take it to the next level. The role will be very hands on, providing leadership, direction and management to the team and will include quality audits and case management.

You will have a proven track record in managing an ISVA service, or a service of similar scope and size. You will have a thorough understanding of the nature of sexual violence, sexual abuse, sexual exploitation and sexual coercion. You will need to be able to think logically and plan methodically for operational effectiveness and have a solution focused approach to the remedy of service development needs and opportunities.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications.

Role Overview

Job Title:Domestic Abuse Service Manager

Location:Kingston, London

Salary:£42,444 per annum including London Weighting

Contract type: Permanent

Hours: Full Time, 37.5 hours per week

We are recruiting for Domestic Abuse Service Manager who will be managing all strands of the Kingston and complex needs service including refuges, IDVA, early intervention, outreach, IRIS group work raising, group work and MARAC administration in line with Refuge’s policies and procedures and quality management system.

The post holder will provide line management and support to staff.  This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.

The post holder will also be responsible for ensuring that contractual and other funding requirements are met fully, and that Refuge’s high-quality standards are maintained. 

The job involves working closely with staff that supports abused women, men and children in crisis using our services.  As a member of the management team, the post holder will be required to participate in an out-of-hours on-call management service. The role may involve contributing to the establishment of new services in conjunction with the development team.

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Other information

Closing Date: 09.00 am on Thursday 08 September 2022

Virtual Interview Date: Friday 16 September 2022

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. However, this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Job Title:  Advocacy and National Stalking Helpline Operations Manager, Suzy Lamplugh Trust

We are recruiting a motivated and driven Operations Manager who is committed to supporting victims of stalking and developing a team of staff working to support those affected by this high volume, high impact abuse.

This is a fantastic new opportunity for you to join the Suzy Lamplugh Trust as we continue to expand our service to victims.

Do you feel motivated to help victims of stalking? Do you want to shape the future of our response to stalking?

Do you have resilience & flexibility to the likely demands this role brings?

If yes, then read on.

Location:  A blended model, with office working in London SE11 and home working

Hours: 35 hours per week

Type of contract: Fixed term until March 2025

Start date: ASAP

Salary: Up to £36,000 full-time (based upon experience)

Please note we are looking for more than one post holder due to wider growth across the Suzy Lamplugh Trust.

Benefits of working for the Suzy Lamplugh Trust

The Suzy Lamplugh Trust offers a variety of exciting opportunities to learn, develop and grow in your career, through high quality initial training and continuous professional development.

Your voice is key to shaping the future of the trust, through active staff engagement in the operational and strategic direction of the trust.

We recognise your value to help us deliver our vision of a society in which people are safer and feel safer from violence and aggression; we want people to be able to live life to the full.

To this end we offer all our employees a good benefits package including:

• Competitive salary

• Clinical supervision

• Occupational sick pay (following a successful probationary period)

Reports to: Head of Operations (see below organisational chart)

Closing Date:  1st September 2022 (please note, we reserve the right to commence interviews prior to this closing date).

Introduction from our CEO

“The Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work.

The journey of the Trust over its 35-year history has been astounding in its achievements despite being born from the most tragic of circumstances and we work tirelessly to ensure that Suzy’s legacy lives on. However, while we have achieved great things and seen improvements in the support available to victims of stalking and other forms of violence, aggression and abuse, there is so much more to do to reduce incidents of stalking and harassment and ensure the safety of victims across the UK.

The shockingly low conviction rates for stalking leave thousands of victims without the protections they so urgently need to reduce the risks to their physical and mental health. It takes immense courage to come forward to report stalking behaviours which have a devastating impact on victims’ lives, and it is simply not good enough that so many cases fall by the wayside without attaining the justice victims need and want.

Our National Stalking Helpline Advice and Advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.

We are currently seeking an experienced, proactive individual, who can hit the ground running, to provide management and leadership within the National Stalking Helpline and Advocacy Service.

We pride ourselves on our innovative ground-breaking research, campaigns and projects. By working at the Suzy Lamplugh Trust you would be joining a group of highly skilled experts in the field, with fantastic training opportunities in stalking, harassment and personal safety.

Come and join us on our mission to reduce the risk of violence and aggression through campaigning, education and support.

Good luck’’

SUKY BHAKER, CEO OF SUZY LAMPLUGH TRUST

How to apply

The information you provide to us in your application form will determine if you are invited for an interview.

The application process will require you to complete various sections of the application form. It is important that you complete all sections.

The job description indicates the main duties and responsibilities.

The person specification outlines the skills, knowledge, experience, and qualifications (where required) for the job. In addition to this we are looking for people who can demonstrate a good awareness of both stalking and the work of the Suzy Lamplugh Trust in your application.

Applications without a covering letter will not be considered as this is an important part of the process.

Shortlisting for interview uses the covering letter alongside the job description and person specification. Please provide evidenced examples how your skills and experience are relevant to the job you are applying for and how and where you have used them. This can be from your present or previous jobs and can also include experience obtained in voluntary work, leisure interests and other hobbies.

If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.

JOB DESCRIPTION

Duties and responsibilities:

To be responsible for the day to day operational delivery of the stalking support service offered by Suzy Lamplugh Trust, working closely with other members of the operations team.

This role has a particular focus on victims and includes supporting the trauma-led advocacy support provided by the trust, project management of new and the current service provision of the London arm of the service. The post holder will undertake awareness raising and develop referral pathways with other agencies.

The role includes line management of stalking advocates, identifying training needs and carrying out monthly case management sessions. They will also support the development of reporting and evaluation of the stalking service as required.

To ensure all service responsibilities are met, within agreed budget 

To ensure robust project management including budget management of services and support the further development of trauma-led advocacy support 

To represent the Helpline and Advocacy service with external partners and senior stakeholders, actively engaging in policy forums. 

To establish and develop relationships with other agencies throughout London and nationally to facilitate effective two-way signposting or referral to ensure victims get the best help available 

To support the development and update of multi-media materials providing stalking guidance and marketing of the Helpline and advocacy services 

To provide operational management for the stalking service; including: 

Ensuring application of robust client risk assessment and risk management plan, with regular reviews of risk thresholds.

Supervising staff in ensuring accurate advice, robust safety plans and safeguarding carried out, including in relation to children and vulnerable adults.

Ensuring that systems and structures are in place to ensure that our service is appropriate and safe. 

Ensuring consistent use of the case management system to ensure accurate recording of casework.

Managing exit strategies with clients including onward referrals. 

Ensuring that the service is regularly and thoroughly evaluated.

To provide line management and casework supervision to Stalking Advocates

To ensure that the Helpline responds as quickly and efficiently as possible to requests for help, which may come via email, telephone or online form, giving appropriate guidance to victims.

To ensure email contacts are appropriately triaged for response. 

To take responsibility for accurate and safe record keeping using our bespoke client database, in accordance with GDPR and other relevant internal policies or external requirements. 

To provide regular, accurate and insightful written reports on statistical data regarding service usage and performance, trends, and specific issues raised by those seeking advice.

To lead on service reports to funders, in conjunction with the Head of Operations, other Operations Managers and Head of Finance.

To support on bid writing in conjunction with Head of Operations, other Operations Managers and Head of Finance.

To support colleagues to develop policy lines and training materials on issues related to stalking and harassment and to deliver stalking training as required.

To work within the employment policies and procedures of Suzy Lamplugh Trust at all times.

To attend supervision, team meetings and appraisals as appropriate.

To carry out any other duties as set by the Trust. 

PERSON SPECIFICATION

(‘s’ denotes shortlisting criteria which must be addressed in covering letter)

Experience

• Substantial experience of working with people affected by gendered abuse (s)
• Substantial experience of delivering a telephone helpline or information service(s)
• Demonstrable experience of managing staff, including setting and meeting clear goals and taking mitigating action to keep people and projects on track (s)
• Experience of working with volunteers
• Experience of policy development
• Experience of writing robust statistical reports and briefings (s)
• Experience of working with issues of personal safety and/or stalking and harassment
• Substantial experience of project and budget management (s)

Knowledge and skills

• A robust knowledge and understanding of the criminal and civil justice systems, housing, welfare and policy relating to domestic, sexual or other gender-based violence (s)
• A robust knowledge of the practical, emotional, social and economic issues facing people affected by domestic, sexual or other gender-based violence (s)
• Robust understanding of risk assessment, risk management and safety planning (s)
• Knowledge of safeguarding (adults and children) and an ability to support others in responding appropriately to safeguarding concerns (s)
• Proven decision making and advocacy skills
• Excellent communication skills, both verbal and written
• Excellent listening skills
• Good IT skills including Microsoft Word and Excel
• Ability to maintain confidentiality and work in a non-judgmental manner
• Ability to work independently and as part of a team
• An understanding of the importance of maintaining clear boundaries in service delivery
• Ability to organise own workload, set own priorities and adopt a problem-solving approach to work in order to meet deadlines

Personal Attributes

• The desire to lead a team, building resilience and growth
• A commitment to the continuous development and recognition of a service of excellence on behalf of a leading organisation within the field of stalking
• Able to use own initiative
• Calmness and confidence to influence external stakeholders, whether collectively or individually, e.g. when advocating on behalf of service users
• Enthusiasm for collaboration with partners, both internal and external, to maximise the opportunities for Suzy Lamplugh Trust and the National Stalking Service to deliver winning campaigns or fundraising bids
• Good attention to detail
• Reliable and resilient
• Willingness to work within the policies and procedures of Suzy Lamplugh Trust
• Commitment to the work of Suzy Lamplugh Trust

This is a key support role undertaking a range of day-to-day operational and administrative tasks to support the work of the Healthy Living & Learning Team in relation to communications, events, admin and research, as well as providing support to older people accessing AUKLS’ services.

KEY TASKS

• To provide administrative and operational support to help AUKLS deliver our planned programme effectively and efficiently
• To contribute to all aspects of the day-to-day operations of the Healthy Living & Learning Service
• To support older people using the centre/project to take full part in all activities through encouragement and assistance
• To build and maintain positive relationships with older people using the services
• To assist the HL Manager in the planning of, marketing and monitoring of services
• To maintain accurate and up-to-date service users’ and activity records and evaluations, as requested by the HL Manager
• To ensure that our centre is maintained at high levels of cleanliness in accordance with centre procedures and Health and Safety regulations
• To contribute to the monitoring of session workers and tutors, students and volunteers
• To work in partnership with a variety of external agencies to promote the service
• To understand and demonstrate respect for the boundaries in place to protect staff, volunteers, session workers, students and the older person, when lone working
• To have an understanding of the Equality & Diversity policy of the organisation
• To contribute to recording and reporting outcomes on computerised record keeping systems
• To operate an accessible, direct phone line service to enable older people to access/engage with AUKLS services
• To identify clients or callers at risk – employing, where applicable, relevant emergency and/or Safeguarding processes

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Employee Benefits:

• 26 days annual leave + bank holidays (pro rata for part-time)
• Additional day leave for Birthday
• Access to employee assistance programme, including access to helpline for partners and dependents
• Flexi time scheme allowing the claiming back of additional hours worked (where appropriate to role)
• Other flexible working options, including working from home (where appropriate)
• Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
• CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
• TechScheme members – enabling employees to purchase tech through AUKLS and spread the cost from their salary

AUKLS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

For full details please download our Recruitment Pack which includes a Job Description and Person Specification.

Closing date for applications – 9am on Wednesday 31st August

**Interviews will take place week commencing 5th September**

At Carers First, we understand that caring can be hard, but believe getting the right help shouldn’t be. We work directly with and for, unpaid carers to provide personalised information, advice and support. Making it easier for those caring for someone else to continue living their lives to the fullest.

We are currently seeking a Service Manager to join our team in the Hackney and Newham. The requirements of the role will include working collaboratively with carers and the team, the Service Manager will lead on creating and delivering an innovative and engaging service which meets the needs of Carers across Hackney and Newham.

To be successful you will have experience of leading and managing a remote team, with the ability to develop and empower individuals to be their best. Experience of managing and implementing change, with a demonstrable ability to identify and introduce new initiatives and deliver on these. An in-depth experience and working knowledge of leading on Safeguarding across an organisation

The location for the position is flexible but candidates must be willing to work in the community of Hackney and Newham.

In return, you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Job Description and Person Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age. 

To apply for this role, please visit our website to download an application form.

If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you. 

Please note that if you have not been contacted within 2 weeks of your application, your application has not been successful.

Interviews for suitable candidates will be arranged within one week upon receipt of a completed Carers First Application Form.

Carers First is an Equal Opportunities Employer

About our role

We have a commitment to improving care for people with Crohn’s and Colitis and to help us in our goal we are looking for an experienced and effective Interim Health Services Programme Manager on a 12 month contract.  You will provide programme management support to several strands of work currently being led by different partners in IBD UK and will support the charity’s work with IBD UK partners and stakeholders.

This role will have particular responsibility for working with external partners and agencies to reach and engage seldom heard groups to ensure that the 2023 IBD UK patient survey against the standards is representative of the whole community of people affected by Crohn’s and Colitis.

About you

You will have experience in supporting the delivery of projects and programmes for health services in a UK wide context. Your knowledge and use of project management methodology, and evidence of establishing and maintaining effective relationships with external stakeholders is a must. You’ll need excellent communication and written skills and be proactive at identifying, developing and delivering new initiatives.

If you like the sound of this position, and think you have what we are looking for then we would very much like to hear from you.

Our location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. We are able to work very effectively from home or the office so there is plenty of scope for flexible working in this role and you can be home based if you prefer. We may very occasionally require you to attend face to face meetings however if you’re worried about location, do talk to us and we’ll make it work.

OPERATIONAL SUPPORT ADMINISTRATORS

Salary: £21,000 - £23,000 per annum + benefits

Location: Sterling House, Oxford (3 days per week in the office, 2 days per week WFH)

Contract Lengths: 3x 18 month FTC

Positions available: 3

Hours per week: 35 (this will consist of the following shift pattern - 3 days a week 8am until 4pm and 2 days a week 9:30am until 5:30pm)

Closing Date: Thursday 1 September 2022, 23:55

Why we need you

We have an exciting opportunity for 3 Operational Support Administrators to assist the Operational Support Manager in delivering excellent levels of service across all internal stakeholders, following Operational Support processes and providing a solid operational link between internal stakeholder teams and the central service function.

What I will be doing?

Make an impact every day by…

• Working within agreed stakeholder KPI's (Key Performance Indicators) and SLA's (Service Level Agreements) to deliver and maintain excellent service.

• Completing a range of administration tasks, including the raising of purchase orders, receipting and approving invoices.

• Supporting the Operational Support function with general data capture and administration activities in line with agreed SLAs across several internal stakeholder teams.

• Processing incoming and outgoing mail and deal with day to day enquiries.

• Assisting in resolving arising operational issues, answer questions and find solutions in a timely manner.

• Completing trackers, logs and data collation reports in line with Stakeholder service levels and requirements as well as all operational aspects of service delivery.

• Completing data capture for several stakeholder teams across wide ranging products & work briefs.

• Working within Operational Support processes to deliver agreed service levels & ensure adherence to fundraising compliance and regulation.

• Helping to maintain operational effectiveness by updating processes and procedures as required.

• Overseeing materials and supplies ordering in line with stakeholders' requirements.

• Answering the phone and deal with queries from supporters, Cancer Research UK staff and volunteers as and when required.

What skills are you looking for?

You'll be able to bring to the role…

• Good interpersonal skills with the ability to build relationships and communicate across a wide-ranging audience, utilising a range of different channels.

• Well organised & the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.

• Excellent customer service skills with the ability to provide prompt and effective responses to queries.

• Excellent attention to detail with a methodical approach to data capture and reporting.

• Advanced level competency working across the Microsoft Office Package and other IT based reporting and accounting applications.

• Experience of dealing with telephone queries from a diverse group of internal teams.

• Good experience of data collection and inputting with the ability to work at pace.

• Proven experience working with office-based procedures and filing systems.

• Knowledge of SharePoint software, Checkbox, CRM systems and web editing software

• Relevant experience & knowledge of DC & Administrative processes and working procedures.

• Experience of monitoring and reporting to inform service improvement and deliver SLA's across stakeholder teams.

• Experience of providing service for a multi-site operation and across multiple stakeholders.

What will I gain??

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So, we want to reward you in as many ways as possible.

Our benefits package includes discounts on anything from travel to technology, generous holiday allowance and much more.?We want to ensure that you have the best work/life balance possible, so we actively encourage a flexible working culture for all of our roles wherever possible.?Depending on your role, options for flexibility could include homeworking, reduced or flexi-hours, job shares, job splits, and core hours. For the majority of our office-based roles?you'll only be?required to work from a specific location for 1 or 2 days a week on average.?You'll also be able to access a wide range of learning and development opportunities. And ultimately, you'll know that you'll be changing lives through your work.???

If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.?

Together, we will beat cancer.

Based in our office in Wolverhampton, with flexible working arrangements considered and actively supported.

Catch22 are excited to be recruiting for 4 regional managers for our new Home Office Funded County Lines Support and Rescue Service.

The Regional Manager role has responsibility for the operational management of Catch22’s County Lines Support Service and the Rescue Service funded by the Home Office in one of the 4 delivery areas.

County Lines Support Service A specialist support service for under 25’s and their families who are criminally exploited through county lines in London, the West Midlands, Merseyside and Greater Manchester.

Rescue Service a rescue service with out of hours capacity to facilitate the safe return home, at a critical teachable moment, of under 25’s from London, the West Midlands, Merseyside and Greater Manchester where they are identified outside of their home police force area in connection with county lines.

Some of your day-to-day tasks will be:

· To recruit, manage, motivate, coach and develop a staff team including carrying out annual appraisals and regular supervision meetings.  To manage their health, safety and wellbeing.

· To be the designated safeguarding lead in the service, ensure that all safeguarding processes are followed and to be Catch22’s representative on local safeguarding boards where appropriate.

· To ensure that the diverse needs and aspirations of all groups of service users are considered in service planning and delivery and to enable all service users to fulfil their potential.

· To monitor referrals to the service ensuring they are in line with the volumes and eligibility criteria for the service; manage engagement with key stakeholders to promote the service and generate appropriate referrals to ensure the service / funding reaches the most appropriate young people.

This post will involve travel across the regional area, the ability be on call on a rota system and occasional evening and weekend working.

Catch22 are excited to be recruiting for regional managers for our new Home Office Funded County Lines Support and Rescue Service.

The Regional Manager role has responsibility for the operational management of Catch22’s County Lines Support Service and the Rescue Service funded by the Home Office in one of the 4 delivery areas.

County Lines Support Service A specialist support service for under 25’s and their families who are criminally exploited through county lines in London, the West Midlands, Merseyside and Greater Manchester.

Rescue Service a rescue service with out of hours capacity to facilitate the safe return home, at a critical teachable moment, of under 25’s from London, the West Midlands, Merseyside and Greater Manchester where they are identified outside of their home police force area in connection with county lines.

Some of your day-to-day tasks will be:

· To recruit, manage, motivate, coach and develop a staff team including carrying out annual appraisals and regular supervision meetings.  To manage their health, safety and wellbeing.

· To be the designated safeguarding lead in the service, ensure that all safeguarding processes are followed and to be Catch22’s representative on local safeguarding boards where appropriate.

· To ensure that the diverse needs and aspirations of all groups of service users are considered in service planning and delivery and to enable all service users to fulfil their potential.

· To monitor referrals to the service ensuring they are in line with the volumes and eligibility criteria for the service; manage engagement with key stakeholders to promote the service and generate appropriate referrals to ensure the service / funding reaches the most appropriate young people.

This post will involve travel across the regional area, the ability be on call on a rota system and occasional evening and weekend working.

Based in our office in Stockport with flexible working arrangements considered and actively supported.

Catch22 are excited to be recruiting for 4 regional managers for our new Home Office Funded County Lines Support and Rescue Service.

The Regional Manager role has responsibility for the operational management of Catch22’s County Lines Support Service and the Rescue Service funded by the Home Office in one of the 4 delivery areas.

County Lines Support Service A specialist support service for under 25’s and their families who are criminally exploited through county lines in London, the West Midlands, Merseyside and Greater Manchester.

Rescue Service a rescue service with out of hours capacity to facilitate the safe return home, at a critical teachable moment, of under 25’s from London, the West Midlands, Merseyside and Greater Manchester where they are identified outside of their home police force area in connection with county lines.

Some of your day-to-day tasks will be:

· To recruit, manage, motivate, coach and develop a staff team including carrying out annual appraisals and regular supervision meetings.  To manage their health, safety and wellbeing.

· To be the designated safeguarding lead in the service, ensure that all safeguarding processes are followed and to be Catch22’s representative on local safeguarding boards where appropriate.

· To ensure that the diverse needs and aspirations of all groups of service users are considered in service planning and delivery and to enable all service users to fulfil their potential.

· To monitor referrals to the service ensuring they are in line with the volumes and eligibility criteria for the service; manage engagement with key stakeholders to promote the service and generate appropriate referrals to ensure the service / funding reaches the most appropriate young people.

This post will involve travel across the regional area, the ability be on call on a rota system and occasional evening and weekend working.

About us​​​​​​​

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Croydon engages individuals at every stage of their recovery from homelessness and provides support to ensure members homelessness is ended sustainably.

About the role

As a Learning Manager, you will be passionate about working in the charity sector and understand your role in ending and preventing the homelessness of members. We are looking for somebody who can demonstrate their ability to lead and manage teams to deliver a high-quality service while meeting the individual needs of our members.  As part of the management team at Crisis Skylight Croydon, you will have the commitment and drive to support the implementation of a central Vision whose end goal is to see as many people have their homelessness ended as possible through our person centred and psychologically informed Skylight offer. 

This is a fixed term role for 12 months.

About you

• Excellent leadership and management experience and the ability to manage and lead a team of tutors and coordinators and work alongside other Operational Managers and the Skylight Director
• Teaching experience and teaching qualification (highly desirable)
• Experienced in quality assurance procedures including carrying out lesson observations and managing external accreditation
• Experience of curriculum and programme design and an ability to deliver a learning offer that meets the needs of our members and contributes to ending their homelessness
• Have an understanding/experience of working with marginalised and vulnerable people who face challenges around their situation and supporting your team to deliver person centred learning
• Have experience of managing change within your role and leading and supporting teams through this process

You may have experience in;

• Education and Training
• Third Sector (Charity)
• Leadership & Management
• Change Management Programmes

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Monday 22nd August (at 23:59)

Interviews will be held on: Tuesday 6th September

Accessibility

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.