Operations officer jobs

About Katherine Low Settlement  

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community services to support local older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.

We’re looking for a dynamic and strategic Operations Director to play a key role in shaping and supporting everything we do at Katherine Low Settlement. Sitting at the heart of our leadership team, this role is all about making sure our charity runs smoothly, sustainably, and with purpose — so we can keep making a difference in the lives of those who need us most.

Role Purpose

The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.

This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing. 

As a key member of the senior leadership team, the Director of Operations will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.

 

Key Responsibilities

Operational Leadership & Organisational Strategy

• Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
• Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
• Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
• Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
• Lead on operational planning, resource allocation, and impact measurement.

Programme Delivery & Impact

• Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
• Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
• Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
• Identify and mitigate operational risks that could affect programme delivery.

Financial & Resource Management

• Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
• Ensure financial policies, processes, and controls are in place and adhered to.
• Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
• Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
• Support the development of business models, funding strategies, and income diversification.

Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)

• As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
• Provide training and guidance to staff on safeguarding responsibilities and best practices.
• Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
• Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.

Human Resources, People Management & Wellbeing

• Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
• Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
• Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
• Promote staff wellbeing, fostering a positive and supportive working environment.
• Line manage operational staff, providing leadership, mentoring, and professional development opportunities.

IT Infrastructure, Systems & Data Management

• Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
• Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
• Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
• Identify and implement digital solutions to enhance operational effectiveness.

Governance, Risk & Compliance

• Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
• Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
• Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
• Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.

Facilities & Office Management

• Oversee the management of charity premises, assets, and office operations.
• Ensure facilities are safe, secure, and compliant with health and safety regulations.
• Lead on business continuity planning and disaster recovery strategies.

 

Person Specification

Essential Experience & Skills

• Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
• Strong understanding of programme management, financial oversight, HR, IT, and governance.
• Demonstrable experience of managing budgets using complex Excel spreadsheets.
• Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
• Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
• Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
• Strong policy development and implementation skills, ensuring compliance and operational efficiency.
• Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
• Experience working with Boards of Trustees and governance structures.
• Excellent risk management, problem-solving, and decision-making skills.
• Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.

Desirable Experience & Skills

• Experience in charity fundraising operations.
• Knowledge of GDPR, data protection, and cybersecurity best practices.
• Understanding of health and safety, facilities management.

Personal Attributes

• A strategic thinker who can balance day-to-day operations with long-term vision.
• A collaborative leader who values teamwork and inclusivity.
• A proactive problem solver, able to manage multiple priorities in a dynamic environment.
• A strong commitment to the values and mission of the Katherine Low Settlement.

 

Further Information 

·Katherine Low Settlement is committed to Diversity, Equity and Inclusion 

·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 

·You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

Grant Operations Manager
Great Ormond Street Hospital Charity
London/Hybrid with minimum 2 days a week in the office near Russel Square
12-month FTC
Full time with flexible working, 4 days considered (0.8)
Salary £46,674 (pro rata for part time)
Excellent benefits including 30 days annual leave, plus bank holidays, a flexible approach to working arrangements, access to enhanced pension scheme, life assurance, health and wellbeing schemes, employee assistance programme

Are you a grant management professional with experience of research governance, managing committees, and continuously developing, implementing and improving grant management processes?

Charity People are delighted to be working with Great Ormond Street Hospital Charity, a charity which stops at nothing to help give seriously ill children the best chance, and the best childhood possible, to recruit a Grant Operations Manager on a 12-month fixed term contract.

Every day, around 750 seriously ill children from across the UK arrive for life-changing treatments at Great Ormond Street Hospital (GOSH). At GOSH, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children - and change the world. GOSH first opened its doors in 1852 with 10 beds. Now, it's one of the world's leading children's hospitals and home to vital advancements in paediatric medicine and care.

Great Ormond Street Hospital Charity supports the hospital by funding groundbreaking research, cutting-edge medical equipment, child-centred facilities and life-changing support.

The Grant Operations Manager, part of the Impact and Charitable Programmes Department, will oversee the business-critical grant operations within the Grant Funding team. They will ensure there is robust decision making, effective processes to select and award the most impactful projects and programmes, and will enable the monitoring of outputs, outcomes and impact against the department strategies.

Key responsibilities

• Grant Governance and Compliance: Lead long-range grant governance planning for the team, oversee committees, review and refresh policies, ensure grant funding processes meet required standards, such as GDPR, and manage external audits.
• Grant Finances and Budgeting: Support setting and monitoring charitable expenditure and Grant Funding team budget, approve invoices, and maintain strong working relationships with finance leads at host institutions, the hospital and ICH.
• Grant Funding Team Operations: Support with the delivery of team business plans, implement KPIs for good grant management, and ensure effective support across the full grant lifecycle through team coordination and leadership.
• Grant Processes and Systems: Oversee grant processes from pre- to post-award, lead continuous review and improvements, support transition to new Grant Management System, and ensure accurate data storage and reporting.
• Grant Management: Ensure good processes are in place for grant funding elements of restricted funding, oversee use of special purpose funding, oversee accurate grant data to external partners.
• Line Management and Leadership: Deputise for Senior leaders as required, line manage two Grants Operations Officers and build relationships with stakeholders.

The ideal candidate will have strong experience in research and grants management, including research governance, project management, and supporting high-level committees. They will be highly organised, self-motivated, and able to manage competing priorities, with excellent communication and interpersonal skills to build trusted relationships across scientific, clinical, and research communities. A good understanding of charity sector fundraising, the UK medical research landscape, and the complexities of NHS-based research is desirable.

If this role appeals to you and you would like to be part of a team working towards a better future for seriously ill children, we would be delighted to hear from you.

How to apply

Please share an up-to-date version of your CV via the link below. Jen D'Souza at Charity People will be in touch with the full job pack and further details on how to apply. The application process is CV and Supporting Statement. The closing date is 9am Thursday 19 June with interviews scheduled to take place in person w/c 30 June.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

We at LEAH care deeply about some of the most vulnerable people who have been displaced from their own countries and homes and land on our shores through no fault of their own. Asylum seekers, refugees and victims of trafficking face significant barriers and we are totally focussed on supporting each individual to overcome those barriers. Our core programmes tackle a key barrier, which is a lack of functional English.

We are seeking a Head of Operations who aspires to be a Charity Director or CEO. They will hold extensive responsibilities for our programmes, delivery, IT, impact evaluation and other key areas. They will have excellent relationship management skills and display great leadership skills. 

LEAH is on a journey following the acquisition of another charity and the Head of Operations will have a crucial leadership role in managing change as well as overseeing the delivery of day-to-day operations.

We are working in partnership with Veterans Outreach Support (VOS), a well-known, award-winning, UK registered charity that supports those who have served our nation, in the Armed Forces and Merchant Navy, through the provision of welcoming and relaxed settings where UK veterans and family members can access welfare, wellbeing, and mental health support. VOS’s development has taken them well beyond these elements to a wide-ranging, person-centered one-stop shop that provides direct and holistic support.

VOS is now seeking a Head of Operations, who will directly support the Chief Executive by taking responsibility for the day-to-day operations of VOS, working in close cooperation with the Head of Care (Deputy CEO). In addition to managing the Operations Department, as well as overseeing business administration and people issues, the non-clinical, business-related contracts, the post-holder will be responsible for managing regulatory compliance, financial planning (with the VOS Finance Manager), and external relations, with delivery partners and other stakeholders, where they will also have representational duties, acting as lead for CRM implementation Health & Safety, and is the VOS Deputy Designated Safeguarding Lead.

Successful candidates must be able to demonstrate the following:

• Excellent business administration and management, with exceptional organisational skills. 
• Effective leadership skills, with a high level of emotional intelligence (EQ), with outstanding interpersonal and communication skills, especially listening skills, with the ability to build strong relationships at all levels. 
• Strong commitment to equality, diversity, and inclusion.
• Competent in use of IT systems and social media, including video-conferencing and MS Office software.
• Ability to travel independently, across all VOS locations.

We are seeking a proactive, flexible and responsive leader with a strong team player work ethic, capable of working as part of a dynamic, high-tempo team, including with volunteers and other supporters and partners.

For more information, please contact Louise Portnall, Recruitment Consultant at Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage expressions of interest from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Royal Maritime Hotel, Portsmouth / limited scope for homeworking/flexibility

Requires the ability to travel independently, across VOS locations, including the Isle of Wight (IOW)

Closing date: Thursday 10th July 2025 

Charisma vetting interviews must be completed by lunchtime on the 16th July prior to shortlist submission by EOD 

Interviews with VOS: w/c 21 July

Charity: Concordia

Location: Portslade Office (with national and international travel)

Role Type: Permanent, Full-time

Salary Range: NJC PO 1- PO2 £35,745 - £40,221

Working Hours: FTE, 35 hours per week. It is also expected that the post-holder will fulfil any occasional additional duties during evenings and weekends as required and work flexibly to do so.

Benefits include:     25 Days holiday + extra day with each year of service (up to 5 years)

                                    Flexible working

                                    Fruit, Tea & Coffee

                                    Social activities

                                    Free onsite parking

                                    Pension

We are seeking a dynamic and proactive Operations Manager to join our team. Working closely with the Operations Director, you will provide day-to-day leadership and support to the Commercial Operations team, with a strong focus on data management, reporting, and driving operational efficiency.

Who are Concordia?

Our vision is a world of peace, prosperity and opportunity

Concordia exists to promote and build international peace and equality. We do this through cross cultural work and volunteer placements.

Between 1943-2024, Concordia supported an estimated three-quarters of a million people to take part in activities and projects that support communities both in the UK and across the globe. Whether bringing people from overseas to the UK, or sending UK citizens abroad, we aim to provide life-changing opportunities.

Today, we continue to place international workers on UK farms to carry out a range of seasonal work, as well as helping to bring in harvests and feed the nation while enabling prosperity for the communities of workers back home. We also facilitate volunteer placements, for individuals and groups, specialising in international and cross-cultural exchange.

Our Vales:

Kind

Our focus is on the wellbeing of everyone who participates in our programmes so they have a positive, fair and rewarding experience. We ensure a high degree of attention to detail for every person who takes part and their individual needs. 

Courageous

We are courageous and stand up for individuals, making sure everyone benefits from our programmes. We engage constructively with governments and other key stakeholders to ensure our programmes are robust and ethical.

Impact

We empower individuals from diverse backgrounds, which in turn supports communities locally and internationally. Our initiatives focus on individual impact, creating a ripple effect of positive change that carries across the world.

What does being an Operations Manager at Concordia look like?

In this key role, you will contribute to the ongoing development and improvement of Concordia’s Seasonal Worker Programme (SWP), ensuring the smooth and effective management of all SWP operational processes. You will also represent Concordia at international events and network meetings, promoting our work and building valuable partnerships.

In this role you’ll:

· Support the Operations Director in implementing and delivering the Concordia commercial strategy, ensuring all agreed objectives and programme targets are met.

· Provide effective day-to-day leadership and management of a 12-member operations team, promoting collaboration and accountability.

· Monitor operational performance closely through dashboards, ensuring KPIs are achieved and consistently reviewed.

· Drive improvements in reporting and data visibility by enhancing the use of the bespoke database system.

· Produce regular and ad hoc reports to track commercial performance against targets, drawing insights from CRM systems and multiple data sources.

· Lead overseas Agent Audits as required - international travel involved.

· Analyse Seasonal Worker survey results and generate clear reports highlighting key trends in satisfaction and operational challenges.

· Ensure holiday planning and resource allocation are well managed to maintain service continuity.

· Demonstrate a personable, approachable management style, with proven experience leading, motivating, and developing teams

 

Is this the role for you?

Are you a highly organised and motivated individual with excellent administrative skills?

Can you spot and act on opportunities for growth?

Are you creative, detail-orientated and able to manage multiple priorities while communicating with passion and clarity?

Are you committed to high standards and continuous improvement?

We’re looking for a candidate with proven experience in a fast-paced, target-driven operations environment. You’ll bring strong multitasking and communication skills, a track record of driving performance improvements, and advanced Excel capabilities including reporting with macros and database connections.

A full driving license and use of a suitable vehicle would be advantageous but not essential.

Closing date for applications: 20 June 2025

Due to the high volume of applications, only shortlisted candidates will be contacted. If you have not heard from us by 11 July, please assume that your application has not been successful on this occasion.

We are seeking an employment law adviser to fill the post of National Officer Employment Law. As a professionally qualified Solicitor or Legal Executive with 2 years post-qualified experience you will lead our legal team and provide professional legal advice on employment law matters. The National Officer Employment Law role is pivotal in supporting our Senior Management Team, staff, and members, ensuring that our legal services are effective and aligned with the union's objectives of building union power.

Salary and Location

• Band 5, London Spine points 21-17 or Regional Spine points 23-19
• London Starting salary: £63,279 p.a. rising to £72,098 p.a. or Regional Starting salary: £58,877 p.a. rising to £67,689 in annual increments
• London or Region

Successful candidates for the National Officer Employment Law will be able to demonstrate:

• Proven experience in employment law and legal management.
• Strong leadership and people management skills.
• Excellent communication and negotiation abilities.
• Commitment to promoting equality and diversity in the workplace.
• Ability to work collaboratively and manage complex legal issues.

The main duties of the National Officer Employment Law role include:

• Delivering expert legal guidance and representation on employment law issues.
• Conducting legal research, drafting claims, and other legal documents.
• Managing a team of legal professionals, overseeing casework management and ensuring alignment with the union's strategic goals.

You will be committed to developing your team, through training, appraisal and the use of technology and you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential for the National Officer Employment Law role.

Closing date: at 12 midday on Friday 13 June 2025

Interviews will be held by Zoom: Wednesday 2 July 2025

Selected applicants may be invited to a second interview on Friday 4 July 2025

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: NATIONAL OFFICER EMPLOYMENT LAW

Ref: 0325

Grade: Band 5, London or Region

Salary:

London Spine points 21-17

London Starting salary £63,279 p.a. rising to £72,098 p.a.

Regional Spine points 23 -19

Regional Spine points £58,877 p.a. rising to £67,689 p.a.

Location: London/Region

Purpose of the job:

To lead on and deliver professional legal advice, guidance, and representation on employment law matters to the Senior Management Team, Staff, NEC and members.

To undertake a management role with direct responsibility for two Legal & Employment Rights Managers (Senior Paralegals).

Responsible to: Band 6, Head of Legal & Equality

Responsible for: Band 4 Legal & Employment Rights Managers (Senior Paralegals /Junior Lawyers)

Contacts

External:

PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media.

Internal:

PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments.

Main duties and responsibilities

1.Key areas

• Conduct legal research into past cases and documents
• Draft and prepare claims or other legal documents
• Provide legal advice to SMT, NEC, members
• Negotiate settlements on behalf of PCS members
• Keep up to date with new developments in employment legislation
• Provide employment law briefings to PCS staff about changes in employment legislation
• Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights
• Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics
• Contribute to the development of the Unions policy objectives including the PCS planning process
• Provide leadership in delivering the unions Legal and Employment Rights strategy
• Provide support and have direct involvement through the National Management Team (NMT) in the unions bargaining, organising, campaigning, equality, learning and digital agendas
• Manage people and resources in the Legal and Employment Rights Unit
• Provide advice to relevant committees including the preparation and presentation of reports
• Monitor and report on issues and initiatives as requested
• Provide input into budgetary processes including bid preparation, monitoring and control where relevant

2.People Management

• Manage work allocation and workflow, future planning and support for officer team/line manager
• Motivate and manage individuals and the team as a whole to provide a high standard of service
• Check work standards and maintain consistent quality of delegated tasks
• Seek to continuously improve the effectiveness and efficiency of the team
• Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
• Proactively promote diversity in line with the wider PCS approach
• Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
• Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with Line Manager
• Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
• Work effectively with lay officials
• Deputise for Line Manager when required

3.Communication

• Ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements
• Draft complex communications including briefs and reports
• Communicate with members by producing circulars and briefings, and by addressing meetings and conferences etc
• As necessary, represent PCS and liaise with outside bodies

4.Casework Management

• Advise in the handling of personal casework
• Liaise with Solicitors, internal and external bodies on the handling of personal casework
• Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc.
• Maintain and improve own knowledge of the developments in employment law and practice

5.Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

6.Equality

• Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination

7.General

• Participate and input information into PCS planning and budgeting processes
• At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values
• Take due and reasonable care of self and others in respect of health and safety at work
• Participate in appraisal, training and development systems
• Act in a manner that enhances the work of the PCS and its overall public image
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required such other duties that may reasonably be required and that are within the level of the responsibility of this post
• Willing to work outside normal office hours and location on occasion (e.g. attendance at Annual Delegate Conference, where required)

Person Specification: NATIONAL OFFICER EMPLOYMENT LAW

Ref: 0325

Date: May 2025

Location: London/Region

ESSENTIAL FACTORS

QUALIFICATIONS

• Qualified Solicitor/Legal Executive with 2 years post-qualified experience

EXPERIENCE

• Proven experience in employment law and legal management, including advocacy and representation
• People management including induction, work allocation, appraisal and conduct
• Leading committees and teams
• Industrial relations and negotiations
• High level project management, problem solving and decision making

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to undertake job-related training
• Commitment to participation in appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Understanding of the political processes in the UK and the role and work of trade unions
• Budget monitoring and control processes
• Employment rights, equality legislation, discrimination law and working practices
• Impact and use of Digital and IT applications in a trade union

SKILLS

• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to negotiate and form effective working relationships internally and externally
• Ability to work collaboratively and manage complex legal issues
• Ability to identify and set standards and priorities
• Ability to provide strategic and policy implementation advice and guidance

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

Job Title: Commercial Operations Manager

Hours: 37.5 hour per week Monday to Friday with occasional weekend work required for events.

Location: Salford Lads and Girls Club, Salford, Greater Manchester

Salary: £40,000-£50,000 depending on experience

Closing Date: Monday 7th July 2025

About Salford Lads and Girls Club

Salford Lads' and Girls' Club is a historic recreational club in Salford, Greater Manchester. Established in 1903, the club provides a safe space for young people in the local community to engage in sports and creative activities. Its motto has endured to this day “To brighten young lives and make good citizens.”

The club also remains a unique site of cultural interest for national and international visitors to Salford and Greater Manchester. It is famous for its iconic red-brick building, which has remained largely unchanged since its construction. Over the years, it has been associated with notable figures, including footballers and musicians. The Club gained international recognition after appearing on the album cover of The Smiths' "The Queen Is Dead". And it continues to attract visitors from around the world, offering tours and selling merchandise to support our operations.

We are at a pivotal point in our growth journey and are looking for a Commercial Operations Manager to lead and grow our club revenue through the unique cultural interest in the Club. 

The Role

The Commercial Operations Manager plays a crucial role in driving financial sustainability by generating income and managing commercial activities through venue hire, event planning, merchandise sales and securing strategic long-term partnerships, enhancing existing revenue streams, and identifying new opportunities.

The position will ensure the charity maximises its commercial potential while staying true to its mission and values.

About you

We are looking for someone who has at least 3 years' experience in an income generation role, including venue hire and event management, ideally in a charity setting. 

You will be organised and planful in your work with the ability to project manage activities with strong budget management skills.  You’ll have the ability to communicate well and work with a variety of individuals and will be able to negotiate and influence well.  You need to be comfortable working independently and able to manage multiple different projects at pace.

Please review the job description (attached) for full details on the role and person specification.

To Apply

Having carefully reviewed the job description, if you are interested in applying for the role, please click on the link above.  This will take you to our external HR Consultant, Ashfield HR vacancy page where you can apply with one document comprising your cover letter and CV. The closing date for applications is Monday 7th July 2025.  First interviews will take place online on 15th & 17th July.   

The Office and Services Coordinator (OSC) plays a vital role in ensuring smooth day-to-day operations across The Winch and Belsize Community Library. As the first point of contact, you will be responsible for delivering a warm and welcoming front-of-house experience for visitors, including children, young people, staff, tenants, and contractors. Your main responsibilities will include managing room hire bookings to ensure a positive customer experience, overseeing ordering supplies and managing equipment and handling queries, phone calls, and mail correspondence with professionalism. You will have general oversight of building maintenance and health & safety compliance, to create a safe, efficient, and wellfunctioning environment for everyone.

Role Title: SHEQ (Safety, Health, Environment & Quality) Officer

Contract Type: Regular

Reporting To: Director of Global Workplace Services, Global Operations

Program/Department/Unit Name: Global Operations

Location: London

Team Name: Workplace Services

Role Purpose

The SHEQ Officer is responsible for overseeing, implementing and managing health, safety, environment and quality management systems to ensure a safe, compliant, sustainable and efficient working environment. This role encompasses a wide range of responsibilities across our global workplace portfolio:

• Development and management of our global Health and Safety management system.
• Development and management of workplace environmental, sustainable and wellbeing practices.
• Development and management of a workplace quality and supplier governance system to ensure efficient, effective, and safe workplace operations as delivered by external vendors or otherwise.

Key responsibilities

As the SHEQ Officer, your key responsibilities are as follows:

Health & Safety:

• Develop, implement, and maintain a health and safety system that complies with legal requirements and best practices.
• Conduct regular audits, inspections, and risk assessments to identify potential hazards and implement corrective actions.
• Oversee the creation and maintenance of local risk registers
• Deliver health and safety training to employees, promoting a culture of safety and awareness.

Environment, Sustainability and Wellbeing: 

• Develop, implement, and maintain an environmental management system that aligns with legal regulations and sustainability best practices. 
• Conduct regular environmental audits, inspections, and impact assessments to ensure compliance and identify areas for improvement.
• Implementing, maintaining and continually improving office initiatives across the organization  
• Provide training and guidance to employees on environmental policies and sustainability to promote responsible practices.

Quality Management & Supplier Governance:

• Develop, implement, and maintain quality practices that meet industry standards and regulatory requirements. 
• Conduct regular quality audits, inspections, and process evaluations to ensure continuous improvement and compliance with quality standards. 
• Establish and oversee supplier governance programs to ensure vendors meet quality, compliance, and performance expectations. 
• Perform supplier audits and assessments, working closely with vendors to drive improvements and maintain product and service quality. 
• Provide training and support to employees on quality procedures and best practices to enhance consistency and efficiency.

Emergency Preparedness & Disaster recovery & Business Continuity:

Partner with our Global Security team, local Global Operations staff and other key Operations units to:

• Develop and maintain local office emergency response, disaster recovery, and business continuity plans to minimize disruptions.
• Conduct risk assessments and regular training to ensure employees are prepared for office related emergencies.

Reporting & Documentation:

• Maintain accurate records of health and safety risk registers, incidents, maintenance activities, compliance reports and file with relevant authorities.
• Analyze data to identify trends, assess risks, and provide insights for continuous improvement.

Continuous Improvement & Innovation:

• Identify opportunities for improving safety practices, energy efficiency, and sustainability in Workplace Services.
• Stay up to date with industry trends, technological advancements, and regulatory changes, implementing best practices as applicable.

Key internal relationships

Global Operations Associate Directors, Global Operations Officers; Global Security and Risk; Real Estate Portfolio Renewal.

Key external relationships

Facility Management and Real Estate Projects partners.

The ideal candidate

• Relevant Health and Safety qualification
• Relevant qualifications in Environmental, Quality and Wellbeing practices, including audits.
• Educated to a degree level (or equivalent substantial industry experience).

Health & Safety Experience:

• Proven experience in health and safety management, including developing and implementing safety policies and procedures.
• Familiarity with safety legislation, regulations, and standards (e.g., OSHA, ISO 45001).
• Experience conducting risk assessments, safety audits, and incident investigations.

Environmental Management Experience:

• Proven experience in developing and implementing environmental policies and management systems. 
• Strong knowledge of environmental regulations, standards, and best practices (e.g., ISO 14001, EPA regulations). 
• -Experience conducting environmental audits, impact assessments, and sustainability initiatives.

Quality Management & Supplier Governance Experience:

• Demonstrated experience in quality management, including implementing and maintaining quality control systems. 
• Familiarity with industry quality standards and frameworks (e.g., ISO 9001, Six Sigma, GMP). 
• Experience in supplier governance, including supplier audits, performance evaluations, and compliance monitoring.

Training and Communication:

• Proven experience delivering health and safety training to employees across various levels.

Emergency Response and Preparedness:

• Experience in developing and implementing local office emergency response plans, disaster recovery, and business continuity plans including evacuation procedures and first-aid readiness.
• Familiarity with conducting emergency drills and training staff on office safety protocols.

Data Analysis and Reporting:

• Experience in gathering and analysing data, tracking key performance indicators, and providing reports.
• Ability to identify trends and recommend improvements.

Languages:

• An excellent knowledge of English. Fluency in other languages, would be an asset.

What we offer 

• Exceptional opportunities to learn, grow, and make an impact; from a generous annual professional development allowance for every employee to onsite training and learning conversations with visiting experts.
• Excellent benefits and perks to promote well-being and a healthy work-life balance, including:
  • Generous time off, as well as our standard Open Society close at year-end (where vacation days are not required) and flexible work arrangements.
  • Employer-paid health insurance and dental plans for individuals and families (no employee contribution required).
  • Exceptional retirement savings plan (non-contributory for employees) and life insurance.
  • Progressive paid parental leave, reproductive and family planning support, and much more.
• A commitment to nurturing a diverse and inclusive workplace, so you can bring your whole self to work and make a positive impact.

Who we are

Open Society Foundations aim to establish vibrant and inclusive democracies where governments are accountable to their citizens. Our operating model organizes grantmaking around specific, time-limited projects, developed alongside support for established partners, enabling us to respond swiftly to emerging needs. We are committed to promoting human dignity, equality, and rights; reimagining democratic ideals and practice; and advancing equity in governance systems.

Guided by our founder’s values and the belief in the art of the possible, we engage directly with global entities, individuals, and policymakers through grants, advocacy, impact investing, and strategic human rights litigation to drive positive change. At the heart of our mission is a deep commitment to rights, equity, and justice, inspiring every action we take.

Additional information

Open Society Foundations is committed to building an inclusive workforce that reflects the communities we serve. We actively seek applications from talented individuals across all backgrounds, identities, and life experiences. Each candidate is evaluated solely on their unique qualifications without regard to race, age, sex, religion, ethnic origin, nationality, gender, sexual orientation, disability, pregnancy, or any other legally protected characteristics.

We are committed to providing reasonable accommodations for candidates with disabilities.

The Programme Operations Manger is a new position at the Hebridean Whale and Dolphin Trust. We are looking for someone who can lead and coordinate expert teams across two different work programmes, our Hebridean Whale Centre and whale research boat, Silurian. 

If you are looking for an exciting challenge, based on a beautiful island, with a fantastic team then we would love to hear from you. You do not need maritime experience to succeed in this role.

We are seeking an organised, responsible, and self-motivated person to head our Hebridean Whale Centre operations and lead our boat team.

We are looking for someone with a passion for our seas and wildlife and significant experience in people and project management.

Our ideal candidate will have excellent communication, coordination, and time management skills and be experienced in leading diverse teams.

Based in Tobermory the role includes responsibility for managing the charity’s retail operation and taking the lead on fundraising for the Centre and boat activities. Therefore, proven successful experience of charitable fundraising and knowledge of gift shop/charity retail activities would be an advantage.

The ability to ensure the effective co-ordination and delivery of the charity’s boat and centre operations, on time and within budget, as well as being able to work effectively with the wider team of staff, trustees, volunteers, and external contractors is central to all tasks.

A genuine interest in cetaceans and marine conservation is essential and an understanding of the workings of the third sector would be an advantage.

This is a varied role which differs from season to season and day to day. One day you might be debriefing with our expedition crew aboard our research vessel, the next developing new retail partnerships and promoting the Hebridean Whale Centre.

The role is based in Tobermory on the Isle of Mull which is also where the charity's office, Centre and boat mooring are located. The Programme Operations Manager will work from the office in Tobermory and remotely from home as required to deliver the objectives of the role.

You need to have the right to work in the UK to apply for this role. As a small charity HWDT are unable to sponsor visa applications for international workers at this time.

Operations and Compliance Manager
Salary: £40,690 per annum
Contract: Permanent
Hours: Full time, 35 hours per week (Core hours are 9am to 5pm, Monday to Friday) 
Location: SIA House, Milton Keynes, MK6 2HH – hybrid working available

About Us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.

About the role

This is a key role in the Finance, People & Operations team, ensuring SIA operates smoothly, safely and compliantly. You’ll lead on compliance, the maintenance and security of SIA House IT, and sustainability - making sure our systems and structures support our national network effectively.

Key responsibilities include:

Leadership:

• Play an active role in SIA’s management team, contributing to cross-departmental projects.
• Engage in staff, management, and trustee meetings, helpful shape SIA’s operational effectiveness.
• Champion organisation planning and drive the achievement of strategic goals.

Operations and Facilities:

• Oversee and maintenance, security and efficiency of SIA House, ensuring value for money in supplier contracts.
• Ensure effective short, medium, and long-term planning and management of the operations budgets.
• Lead on health & safety compliance, and ensure all policies are up to date.
• Drive sustainability initiatives and lead our staff sustainability group.
• Create and maintain the organisation’s business continuity plan.

IT:

• Lead IT strategy, ensuring systems meet the organisation’s needs.
• Oversee IT provision, staff training, and cyber security in collaboration with our Managed Security Service provider.

Compliance:

• Ensure compliance with all relevant regulations, including health & safety and data protection.
• Act as the designated officer for complaints, and compliance-related issues.
• Keep up to date with UK regulatory changes and ensure SIA remains compliant.
• Support risk management and report compliance matters to senior leadership and the board.
• Coordinator and deliver compliance training for staff, trustees, and volunteers.

Closing date: 23 June 2025, 10am
Interview dates: 1 July 2025 at SIA House, Milton Keynes.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please.

Our client, an independent mission-driven charity, is seeking a Senior Operations and Governance Officer to provide essential support across corporate governance and organisational planning functions. This role is central to ensuring that leadership and strategic processes run efficiently, effectively, and in alignment with good governance practices.

This opportunity is ideal for someone who thrives on coordination, is highly organised, and has a solid understanding of Board support, minute-taking and cross-team collaboration.

Key responsibilities include:

• Coordinating the full cycle of Trustee and Committee meetings, including scheduling, agenda planning, and paper distribution
• Taking high-quality and accurate minutes and tracking actions to ensure follow-up
• Supporting governance and compliance processes, including maintaining the risk register and statutory records
• Contributing to the planning, monitoring, and reporting of strategic and project delivery across the organisation
• Supporting ad hoc projects and events, including staff conferences and trustee engagement activities
• Acting as a point of contact for trustee-related queries and supporting induction and development processes

 
We are looking for someone with:

• Significant experience supporting board and committee governance
• Proven ability to take and manage high-quality minutes and meeting outputs
• Experience working with stakeholders at all levels, including senior leadership and trustees
• Excellent organisation, attention to detail, and ability to manage multiple priorities
• Strong communication skills and confidence using Microsoft Office and CRM tools (such as Salesforce)
• A collaborative, adaptable approach and a commitment to inclusive working practices

This role offers the opportunity to join a committed and supportive team, helping to shape and support the delivery of the organisation’s mission.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is a unique opportunity for an experienced leader to help diversify the environmental sector by scaling a Black-led nature organisation to be able to demonstrate leadership on a national scale and promote and serve the interests and needs of ethnically marginalized communities in accessing nature.

Our Ambition
We’re on an exciting journey of growth. Our vision is to become a nationally recognised, well-resourced Black institution for learning about and caring for nature.

We aim to:

• Be the go-to resource for people of colour learning about the natural world and accessing outdoor spaces with confidence.
• Be the go-to resource for mainstream environmental organisations seeking to understand Black and Brown perspectives on nature.
• Strengthen networks and community among POC-led nature organisations across the UK.

Our operating income for 2025-2026 is £230,000. Our ambition is to generate an income of over £1 million by 2027-2028, growing to a 15+ staff team.

How the COO will support our vision

The role of Chief Operating Officer is central to helping us achieve our ambitions, ensuring that Wild in the City has the resources, infrastructure and working environment to achieve its annual plans, long term aims and deliver high-quality programmes.

We are not expecting the COO to implement the key areas of operations alone, we will work together to prioritise and generate the resources to build a team to cover the functionality required for steady growth. We are also motivated to ensure that the role’s salary is reviewed to meet market expectations as the role grows, dependent on funding.

This role needs an exceptional candidate who enjoys making a role their own, who is motivated by turning strategy into impactful action and who finds fulfilment in supporting others to achieve.

The COO will ensure that;

• We secure ongoing, long term financial resources, creating stability and underpinning growth, and scaling into operations in multiple regions, nationally
• We grow our staffing to provide a steady infrastructure and achieve our strategic objectives, including creating operations, fundraising, communications and research teams, and increasing our field team.
• We retain our relational, open, authentic, personable, dynamic, collaborative, innovative culture as we grow.

Who We're Looking For

We are looking for a dynamic and dependable Chief Operating Officer (COO) to help realise our vision.

We’re seeking an emotionally intelligent, commercially competent, and values-driven leader who can bring clarity, stability, and energy in a fast-paced and mission-led environment. You will thrive in turning strategy into action and impact, and in driving Wild in the City forward in scaling our delivery and leadership on a national scale.

You will bring:

• Proven experience in operational and strategic leadership
• Strong financial and commercial acumen, including income generation, budgeting, and long-term planning
• A successful track record of managing people, partnerships, and multi-disciplinary teams
• Excellent communication and relationship-building skills across staff, volunteers, partners, and board members
• Emotional resilience, sound judgement, and a calm, authentic presence
• A genuine connection to our mission and values

We welcome people from all backgrounds to fulfill the role of COO. We are mindful of the lack of diversity within senior leadership in the environmental field and encourage those from Global Majority backgrounds to apply.

Why Join Us?
This is an exciting time to join Wild in the City, we hope that you will make an application. As COO, you’ll play a central role in shaping the next chapter of our development - growing our influence, supporting Black leadership in nature, and helping transform access to the natural world for communities of colour.

The HR Operations Lead plays a crucial role in supporting the employee lifecycle and employee experience here at Battersea, developing and aligning HR practices with Battersea’s strategic objectives. The role ensures the efficient and customer focused functioning of the department’s daily operations, with oversight of the resourcing team and leading on policy review and development, the continuous improvement of people processes, HR compliance, and budgeting and contract management. It will also lead the development, coordination and delivery of key projects which enable the delivery of our People Strategy.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 22nd June 2025
Interview date(s): W/c 30th June 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.