Policy communications manager jobs

* We currently have two part time vacancies. One vacancy for 26.25 hours per week and one vacancy for 22.5 hours per week. 

Our Vacancy

Join us as a part-time Housing Support Worker – Make a Real Difference in Young Lives

At Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Housing Support Worker who is kind, proactive, and ready to support young people aged 16–25, including care leavers, on their journey to independence. This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future.

What You’ll Be Doing

In this role, you’ll support young people to develop the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. You’ll help create a safe, non-judgmental environment where they feel empowered and respected. By bringing your own passions, whether in music, art, sports, or other interests, you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time.

We’re Looking for someone who:

• Connects easily with young people, especially those who’ve faced trauma, mental health challenges, or substance misuse.
• Is creative and confident in engaging young people, whether through music, sports, art, or other interests.
• Can work independently and as part of a team, managing a caseload and supporting residents with budgeting, benefits, and housing options.
• Has strong communication and IT skills, and ideally some knowledge of safeguarding, support plans, or key working.
• Brings transferable experience from youth work, education, housing, or similar sectors.

Why join us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. 

We believe in creating a workplace where everyone feels supported, included, and empowered.

What You’ll Get

• Up to 25 days’ annual leave.
• Flexible benefits including healthcare, dental, and discounts.
• 4x Life Assurance and up to 10% pension contribution.
• Professional development, including funded apprenticeships.
• Two paid volunteering days each year.
• Family-friendly policies and a supportive team culture.

Please read before applying:
This is a part-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key.

We’ll be reviewing applications and holding interviews on a rolling weekly basis, so please keep an eye on your inbox and phone - our team will be in touch to get you booked in!

If this sounds like the right fit for you and you’d love to be part of Peabody, apply today by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date 20 February 2026

Our Vacancy

Join Us as a Night Housing Support Worker – Make a Real Difference in Young Lives.

At Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Night Housing Support Worker who is kind, proactive, and ready to support young people aged 16–25, including care leavers, on their journey to independence. This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future.

What You’ll Be Doing
As a Night Housing Support Worker, you’ll provide support, stability, and reassurance during evening and overnight hours, ensuring a safe and calm environment for young residents. You’ll help young people continue developing the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. By bringing your own passions—whether in music, art, sports, or other interests—you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time.

We’re looking for someone who:

• Connects easily with young people, especially those who’ve faced trauma, mental health challenges, or substance misuse.
• Is creative and confident in engaging young people, whether through music, sports, art, or other interests.
• Can work independently at night and as part of a wider team, managing a caseload and supporting residents with budgeting, benefits, and housing options.
• Has strong communication and IT skills, and ideally some knowledge of safeguarding, support plans, or key working.
• Brings transferable experience from youth work, education, housing, or similar sectors

Why join us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. 

We believe in creating a workplace where everyone feels supported, included, and empowered.

What You’ll Get

• Up to 25 days’ annual leave.
• Flexible benefits including healthcare, dental, and discounts.
• 4x Life Assurance and up to 10% pension contribution.
• Professional development, including funded apprenticeships.
• Two paid volunteering days each year.
• Family-friendly policies and a supportive team culture.

Please read before applying:
This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key.

We’ll be reviewing applications and holding interviews on a rolling weekly basis, so please keep an eye on your inbox and phone - our team will be in touch to get you booked in!

If this sounds like the right fit for you and you’d love to be part of Peabody, apply today by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date 20 February 2026

Casework Administrator

Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment?

The ombudsman service that deals with complaints from higher education service users are looking to recruit talented people into their team, so if this sounds like you… then apply today!

Position: Casework Administrator

Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation period)

Hours: Full-time, 35 Hours per week (part-time working considered)

Salary: Starting salary £28,831

Contract: Permanent

Closing Date: 10:00am, 02 March 2026

Interviews: Weeks commencing 7th April and 13th April

Benefits include:

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay

About the Organisation

Join an organisation whose vision is that students are always treated fairly and works towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.

About the Role

Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders.

You will be the point of contact for students seeking help and guidance about the ombudsman service on offer. This can be challenging and will require empathy and excellent oral and written communication skills.

You will complete various administrative tasks to ensure that reviews run smoothly, keeping cases up to date and making sure the team receive all the information they need.

The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation.

Training will be provided and you will also be assigned a mentor to help you understand the needs and demands of the role.

Full details of the job and person specification can be found once you click to apply, along with more information about what it’s like to work at the OIA.

Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable.

About You

You will:

Have good analytical and administrative skills.

Excellent oral and written communication skills.

A general understanding of complaints handling and customer service experience including dealing with a volume and variety of telephone enquiries would be beneficial.

The charity values diverse backgrounds, life and work experiences, and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds. In particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Caseworker, Case Administrator, Admin, Administrator, Administration, Customer Service, Customer Service Officer, Customer Service Administrator, Customer Service Helpdesk. 

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Full Time (37.5pw)

Our Vacancy

Join Us as a Housing Support Worker – Make a Real Difference in Young Lives

At Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Housing Support Worker who is kind, proactive, and ready to support young people aged 16–25, including care leavers, on their journey to independence. This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future.

What You’ll Be Doing

In this role, you’ll support young people to develop the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. You’ll help create a safe, non-judgmental environment where they feel empowered and respected. By bringing your own passions, whether in music, art, sports, or other interests, you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time.

We’re looking lor someone who:

• Connects easily with young people, especially those who’ve faced trauma, mental health challenges, or substance misuse.
• Is creative and confident in engaging young people, whether through music, sports, art, or other interests.
• Can work independently and as part of a team, managing a caseload and supporting residents with budgeting, benefits, and housing options.
• Has strong communication and IT skills, and ideally some knowledge of safeguarding, support plans, or key working.
• Brings transferable experience from youth work, education, housing, or similar sectors.

Why join us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. 

We believe in creating a workplace where everyone feels supported, included, and empowered.

What You’ll Get

• Up to 25 days’ annual leave.
• Flexible benefits including healthcare, dental, and discounts.
• 4x Life Assurance and up to 10% pension contribution.
• Professional development, including funded apprenticeships.
• Two paid volunteering days each year.
• Family-friendly policies and a supportive team culture.

Please read before applying:

This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key.

We’ll be reviewing applications and holding interviews on a rolling weekly basis, so please keep an eye on your inbox and phone - our team will be in touch to get you booked in!

If this sounds like the right fit for you and you’d love to be part of Peabody, apply today by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. 

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date 20 February 2026  

Music Youth Worker

We are seeking a passionate Music Youth Worker to use creativity and music to inspire young people, build confidence, and support their personal development.

Position: Music Youth Worker
Salary: £13.85 per hour (London Living Wage)
Location: Burnt Oak, North London.
Hours: Between 9 and 26 hours per week –

• Tuesday 15:35 - 21:15
• Saturday 09:45 - 14:15
• Saturday evenings (paid at a premium of £15.42 per hour)

Closing date: 22nd February 2026

About the role

This is an exciting opportunity for a creative and energetic Music Youth Worker to support young people through high quality music activity. Working as part of a wider youth work and arts team, you will deliver engaging music sessions that are fun, inclusive, and developmental, helping young people explore their creativity and grow their skills.

Key responsibilities include:

• Delivering one to one and group music sessions for young people
• Teaching music skills including instrument tuition, music production and or vocal coaching
• Planning and preparing engaging sessions that respond to young people’s interests
• Supporting young people at all ability levels, from beginners to those considering music as a career
• Building positive, professional relationships with young people, colleagues, and volunteers
• Creating a safe, inclusive and energetic environment during sessions
• Promoting positive behaviour and encouraging participation
• Supporting cross team projects such as performances or showcases
• Adhering to safeguarding, health and safety, and equality policies at all times
• Contributing flexibly across the youth space when required

About you

You will be enthusiastic about music and committed to supporting young people to reach their potential. You will bring energy, creativity, and a strong youth centred approach to everything you do.

You will ideally have:

• Experience delivering face to face activities with young people
• Experience delivering music based activities such as instrument tuition, production or vocal coaching
• Confidence working with young people with diverse needs and backgrounds
• Strong communication and relationship building skills
• A positive, can do attitude and willingness to learn
• A relevant music or production qualification
• Willingness to work evenings and weekends
• A strong commitment to safeguarding young people

About the organisation

The organisation provides a safe, welcoming, and inspiring space for young people to socialise, develop skills, and try new activities. Music, arts, sport and youth work are central to the offer, with a focus on supporting young people to become confident, healthy, and successful adults. The environment is inclusive, ambitious, and driven by a genuine commitment to young people.

Other roles you may have experience of could include; Youth Support Worker, Sessional Youth Worker, Music Tutor, Music Facilitator, Creative Youth Worker, Arts Youth Worker, Music Coach, Community Arts Worker, Performing Arts Assistant, Participation Worker. #INDNFP

If you are passionate about music and motivated by making a real difference in young people’s lives, we would love to hear from you. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Family Support Worker

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

This role covers London & South East. You must be able to work across London boroughs

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker, on a full time basis (35 hours per week), to deliver a high-quality family support service as part of our London & South East Care Team.

Reporting to the Family Support Manager of the London & South East Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

Location:

This role covers London & South East. You must be able to work across London boroughs

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

· We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

If you’d like to find out more about these benefits and working with us, please visit our website.

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website via the link and apply online.

Closing date: 26 February 2026

Interview Date to be confirmed

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Essex Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Can you help support new dads when it really matters?

We’re looking for a Dad Matters Coordinator to help us reach more families across Brent. This is a brilliant opportunity for someone who understands the emotional ups and downs of becoming a dad and wants to support fathers at a crucial point in their parenting journey.

New dads can face real mental health challenges — often quietly. In this role, you’ll help dads feel listened to, supported and confident, strengthening attachment and helping them access the right support.

What you’ll be doing

• Offering coaching and advice to new dads and dads-to-be

• Having honest conversations about mental health, bonding and wellbeing

• Getting out into the community, approaching dads and building trust

• Developing and running group sessions and workshops

• Working closely with health professionals and local services so dads are included and supported

• Helping grow and support our Dad Matters volunteers

This is a hands-on, community-based role, so you’ll need to be regularly out and about in Brent, building visibility and relationships.

About you

You don’t need formal qualifications in healthcare or mental health. What matters is that you:

• Understand the mental health challenges new dads can face

• Are confident talking to people and putting them at ease

• Have experience in a community, support or people-facing role

• Can lead groups, deliver sessions or training

• Are proactive, approachable and genuinely care about supporting families

Parenting experience and lived experience of key issues are both really valued.

Why join us?

You’ll be part of a supportive organisation doing meaningful work, with the chance to shape and grow Dad Matters in Brent and see the impact of your work first-hand.

Not sure if it’s for you?
We’d still love to hear from you — get in touch for an informal chat.

Note: This post is exempt from the Rehabilitation of Offenders Act 1974 due to the nature of our work

Senior People & Culture Business Partner

Job reference: REQ000973

£ 50,000pa + excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working

Hybrid working: Minimum 40% in person collaboration per month

About the role

We’re excited to be recruiting a Senior People and Culture Business Partner to lead WWF-UK’s Business Partnering and Advisory team and provide senior, trusted People and Culture partnership across the organisation.

Reporting to the Director of People and Culture, this role plays a key part in shaping and delivering people strategy, workforce planning, organisation design and employee relations, ensuring these align to organisational priorities, values and culture. You’ll work closely with senior leaders to translate strategy into practical people solutions, supporting confident and inclusive decision-making during a period of organisational transition.

Combining strategic leadership with hands-on delivery, you will lead a high-performing team while supporting complex people priorities across directorates. The role operates at pace across both planned initiatives and responsive activity, helping strengthen colleague experience, organisational capability and a values-led culture.

Skills and experience

You’ll bring the following skills and experience to succeed in this role:

Essential

• Significant experience providing senior strategic and operational People or HR partnering within a complex organisation

• Proven leadership experience, including developing and motivating People and Culture or HR teams

• Strong experience advising senior leaders on workforce planning, organisation design, cultural change and complex employee relations matters

• Demonstrable experience embedding equity, diversity and inclusion into people practices and organisational decision-making

• Up-to-date knowledge of employment law and best practice, applied with sound professional judgement

• Strong influencing, coaching and relationship-building skills, with the confidence to challenge constructively

• Excellent written and verbal communication skills

Desirable

• CIPD qualification or equivalent professional experience

• Experience supporting large-scale organisational change or transformation

• Experience using people data and insight to inform strategic decision-making and improve colleague experience

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

· Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays

· Flexible working options, to support your work life balance

· 7.5% employer contribution to pension, rising to 10% with employee contribution

· Learning and development opportunities to help you grow

· Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website.

You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Application closing date : 04/03/2026

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.

Interserve is committed to working cross culturally amongst the peoples of Asia and the Arab World; to see lives and communities transformed through encounter with Jesus Christ.

We are looking for a personable Finance Admin Assistant to join our small friendly team. You will carry out; 

• Various office and supporter database tasks as well as taking donations over the telephone from supporters 

• A range of daily core finance tasks such as accounting for daily receipts, Stewardship and other Charity Card donations. 

• Daily account reconciliations for bank accounts and manage all incoming enquiries from supporters and potential supporters 

You will need to have a passion for Interserve’s vision and mission as well as at least 2 years experience in a finance or administration role. Experience of using an accounting system or database and IT skills are essential, along with effective administration skills and the ability to handle confidential information sensitively. You should also possess a good standard of numeracy as well as accuracy with detailed spreadsheets. You should be able to work independently and as part of the Finance Team.

In return, our National Office offers a welcoming, prayerful community, with a commitment to supporting staff wellbeing and flexible working arrangements. 

Salary is £23,369.77 for 0.8FTE for 4 days per week (£29,212.21 FTE) .  The role is a hybrid between home and office working, with a minimum two days per week attendance at the National Office in Birmingham for at least the first 6 month probationary period.

Interviews will take place at our National Office in Birmingham on Thursday 5th March 2026 

Interserve is committed to safeguarding and promoting the welfare of children and adults at risk and expects all within the Interserve community to share this commitment. DBS certificates will be required for all workers. 

Please follow the link to our website for further application details.  Send a completed application form, CV, and covering letter.

We have an exciting opportunity for a Service Delivery Assistant to join the National Contact Centre team in Cardiff, working 7.5 hours a week over one day.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working of one day per week working from home.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Service Delivery Assistant you will provide high quality and responsive administrative function for the National Contact Centre. Acting as the first point of contact for enquiries and supporting the wider team with general administrative duties.

Key Responsibilities:

• Provide high quality administrative support to the team and service.
• Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards.
• Manage incoming and outgoing mail and general queries into the National Contact Centre.
• Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings.

About You:

Ideally, you will have a good understanding and knowledge of office systems and business support functions, as well as being a team player with a flexible approach

You will need:

• Effective verbal/written communication and numerical skills.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Excellent record keeping skills with a focus on quality and accuracy.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We are seeking a faith-filled Christian leader who is passionate about bringing hope to youth and children, and who will lead on mission and discipleship across West Derby Deanery as part of our Youth and Children’s Hub strategy, which is in its early stages of development. 

A Youth and Children’s Hub is a new concept which seeks to create a joined up, supported plan in deaneries to ensure that there is opportunity for children, young people and their families to access discipleship, worship and faith communities in a range of styles, places and times.

This is a very exciting opportunity to support our existing youth and we hope this role will see significant growth in the number of children and young people encountering Jesus, becoming embedded in a discipleship journey in church communities, and going on to explore their vocation, including ministry leadership in some capacity.

Pause works to improve the lives of women who have had – or are at risk of having – more than one child removed from their care, and the services and systems that affect them. We want to make sure that women who experience or are at risk of the removal of children into care are given the best possible support so that it never happens more than once.

Through an intense programme of support, it aims to break this cycle and give women the opportunity to reflect, tackle destructive patterns of behaviour and to develop new skills and responses that can help them create a more positive future. In doing so, we aim to prevent the damaging consequences of thousands more children being taken into care. 

We’re looking for an experienced practitioner who will work directly with women across North Somerset, as part of the North Somerset/South Gloucestershire Pause team. To succeed in this role, you will bring passion, resilience, and professional insight to support women working with Pause to make the changes that they choose that make a difference in their lives.

As a Pause Practitioner, you will be responsible for implementing a range of interventions and support measures as part of an integrated package of health, therapeutic and social support. Pause is specifically designed to address the complex needs of women, through intensive support, to enable change in their lives, and ultimately reduce the numbers of children being removed into care. You will work systemically in delivering a relationship-based programme where frequency, tenacity and creativity are central.
 

Please see our full briefing pack for more information.

Night Concierge

If you're proactive, people‑focused and ready to create safer nights for those who need it, we’d love to hear from you.

Location: Maritime Court, Wallsend

Salary: £23,868

Closing Date: 22 February, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

You’ll play a vital part in delivering our mission: tackling homelessness, widening opportunity and championing fairness. Whatever your specialism, you’ll help create a safe, inclusive and empowering environment where people can thrive and move forward with confidence. 

As our Night Concierge at our service at Wallsend, you’ll be the steady, reassuring presence that keeps our accommodation safe, secure and welcoming for young people and adults at risk of homelessness. You’ll manage building security, respond to emergencies, carry out safety checks and provide calm, practical support when it’s needed most. 

You’ll bring confidence, clear communication and experience working with vulnerable people—plus a commitment to safeguarding, equality and respectful practice. In return, we’ll equip you with full training, ongoing support and the tools to thrive.

 In this role, you will:

• Ensure the safety, security and wellbeing of residents throughout the night

• Monitor building access, conduct regular checks and oversee CCTV (where applicable)

• Act as first responder to emergencies, incidents and safeguarding concerns

• Provide calm, practical first‑contact support to clients during night hours

• Maintain Health & Safety standards, logging issues and completing light cleaning/maintenance

• Keep accurate night logs and deliver clear shift handovers

• Work independently while collaborating effectively with staff, volunteers and contractors

• Promote dignity, respect, equality and Depaul’s values in all interactions

About You

You bring your confidence, calm energy and people‑first attitude to our night team. You use your understanding of homelessness, sharp communication skills and strong safeguarding instincts to respond swiftly and professionally to whatever arises, all while staying composed under pressure, treating everyone with dignity and working independently with real integrity.

What You’ll Receive

• Tailored training and development

• Flexible working options where suitable

• 26 days annual leave, rising with service

• Family‑friendly leave policies

• Pension scheme with employer contributions up to 7%

• Employee Assistance Programme with 24/7 GP access

• Discounts across retail, travel, food, fitness and more

• Cash health plan for you and your family

• Death‑in‑service benefit

• Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. 

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.hou

All counselling delivered through The Matthew Hackney Foundation is provided in line with the BACP Ethical Framework for the Counselling Professions (or equivalent professional standards).

The Matthew Hackney Foundation is a small, registered charity (Charity No. 1208669) dedicated to improving access to emotional and mental health support for children and young people who would not otherwise be able to access counselling.

We currently provide funded, school-based counselling across 23 Surrey schools and support approximately 45 children, young people and their caregivers each week. We are proud of the strong, trusting relationships we have built with the schools we work with, all of whom provide appropriate, private spaces for counselling sessions. Session days and times are arranged collaboratively, with flexibility for our counsellors wherever possible.

The Role

This role is particularly well suited to newly qualified counsellors or therapists looking to build confidence, experience and regular school-based hours within a highly supportive charity setting.

We are delighted to invite one or more fully qualified Counsellors to join our small, passionate team on a self-employed basis, initially for the Summer Term 2025.

You will provide a minimum of 3 hours of counselling per week in one school. There is flexibility to take on additional paid hours, up to 6 hours per day and up to 5 days per week, delivered across different schools, depending on availability and funding. Placements typically run for up to 11 weeks, aligned with individual school terms.

You will need access to your own transport, as travel between schools may be required.

Should funding continue, there may be opportunities to extend this work into the next academic year.

Key Responsibilities

Clinical Practice

· Deliver high-quality, safe and confidential 1:1 counselling to children and young people

· Undertake assessments and agree appropriate therapeutic interventions

· Manage and maintain a clinical caseload, including regular reviews

· Work using an integrative therapeutic approach

· Maintain accurate, confidential and up-to-date clinical records

· Engage in monthly clinical supervision with a suitably qualified supervisor experienced in working with children and young people (external supervision is acceptable and expected)

Working with Schools

· Build and maintain positive, professional relationships with pupils and school staff

· Work closely with the school’s designated contact and the Foundation’s Clinical Lead

· Embed the counselling service within the ethos of each school

· Work autonomously and proactively within the school environment

· Identify and discuss potential referrals appropriately

· Promote positive mental health and share good practice where appropriate

Safeguarding and Professional Practice

· Demonstrate a strong commitment to safeguarding and child protection

· Respond appropriately to safeguarding concerns and follow reporting procedures

· Work in line with KCSIE, statutory guidance and the Foundation’s safeguarding policies

· Maintain high standards of professionalism, conduct, punctuality and communication

· Promote the values, reputation and policies of The Matthew Hackney Foundation

Person Specification

We warmly welcome applications from newly qualified counsellors and therapists, as well as those with more established practice.

Essential Criteria

· A recognised post-graduate qualification in Counselling, Psychotherapy, or Psychology

· BACP Accreditation, UKCP or BPC registration (or working towards), or equivalent

· Experience of working therapeutically with children and/or young people or relevant transferable experience and a clear interest in developing this specialism

· A sound understanding of child development and the emotional, social and educational needs of children and young people

· A clear understanding of safeguarding and child protection responsibilities

· Commitment to equality, diversity and anti-discriminatory practice

· Ability to work independently while recognising when to seek support

Desirable Criteria

· Experience of working within a school setting

· Additional training in child and adolescent therapeutic approaches

· Knowledge of local CAMHS and mental health services

Personal Attributes

· A genuine passion for supporting the mental wellbeing of children and young people

· Emotionally resilient, reflective and self-aware

· Friendly, approachable and professional

· Proactive, organised and reliable

· Creative and flexible in approach

What Support Will I Get?

We recognise that working in schools — particularly as a newly qualified counsellor — can feel both exciting and daunting. We are committed to providing a supportive, containing and ethical environment in which you can develop your practice.

You can expect: - A named Clinical Lead for guidance, consultation and professional support - Clear safeguarding procedures and support with decision-making - Well-established relationships with schools, reducing administrative burden - Flexibility around days and times where possible - Opportunities to gradually increase hours as your confidence and availability grow - A values-led organisation that prioritises ethical practice, reflection and care for practitioners

Additional Information

Employment Status

• This role can be offered on either a self-employed or employed basis
• Self-employed counsellors are responsible for their own tax, National Insurance, supervision and professional insurance
• Employed counsellors will receive statutory holiday pay and employer National Insurance contributions; the employed hourly rate has been calculated to reflect this difference
• You must be able to commit to a minimum of one half-day per week (term time only) for at least one school term (ideal for newly qualified counsellors building a portfolio of experience)
• You will be required to obtain an Enhanced DBS check, provide evidence of safeguarding training, and supply three professional references
• Counsellors may also have the opportunity to be listed on our website for self-referrals and to receive referrals for part-funded work

If you share our values and are passionate about making a meaningful difference to children and young people’s mental health, we would love to hear from you.