Project manager jobs in waterloo, greater london
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Date: 5 August
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.
The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.
This is an exciting opportunity for someone who wants to make a difference and is passionate about using data to change lives.
About the opportunity
As an Impact Analyst you will work within a team of skilled analysts. A key programme you will become an integral part of delivering will be a community based, preventative emotional resilience and wellbeing pilot called Turning Tides
Turning Tides is a two-year pilot programme testing innovative means of protecting and promoting the mental health and wellbeing of vulnerable young people along the North Yorkshire Coast. The programme leverages local organisations and their expertise, providing each young person a dedicated coach who works to identify a participant's strengths and ambitions – and takes a community-based asset development approach to match those goals with opportunities in the local area.
Responsibilities
Your responsibilities will include.
· Overseeing all data related aspects of the programme including data collection, extraction, cleaning, analysis, reporting, and presentation.
· Gathering and analysing quantitative and qualitative data to measure the impact of service innovations for the programmes you are working across. Produce regular reports and insights that aid decision making to continuously improve programme design.
· Taking initiative to propose and implement relevant analyses to the project to maximise positive impact for participants with the programmes you are supporting.
· Building relationships and working at times directly with Delivery Partners (VCSE organisations who are delivering the frontline services for the programme) to ensure they are able to use the data systems accurately and effectively,
· Identifying opportunities for process automation and improving utilisation of management data by colleagues across the programme.
· Supporting the Programme Lead on all operational and project management needs, including coordination of team activities and providing other administrative support.
· Working with the Investment Lead and colleagues in Finance, to ensure invoices for outcomes achieved by participants within programmes are processed.
· Engaging with other analysts across BOP to share learnings from your own project and implement learnings from other projects in your own.
Competencies
To take on the above responsibilities, we will be looking for you to demonstrate strengths in the following competencies:
· Curious and Inquisitive: You crave knowledge and consistently seek learning opportunities. You look for patterns and ask questions that nobody else has thought to ask.
· Data and Analytical Skills: You are good with numerical data and analysis and are able to accurately assimilate information and develop critical insights to inform decisions.
· Passion and desire to make a positive difference to the lives of vulnerable people.
· Problem Solving: You can make sense of something complex and recommend practical solutions.
· Adaptable: You can adapt easily to changes in work. You are flexible and act as an advocate for change.
· Communication: You can confidently communicate your ideas verbally and in writing. You can simplify complexities and adapt your communication so others can understand.
· Autonomy: You take ownership of your tasks and can plan and manage your own time to achieve them.
· Relationship Building and Teamwork: You can build credible and trusting relationships both internally and externally.
· Attention to Detail: You are detail focussed and you ensure the work you produce is accurate and of a high quality.
· IT and Data Analytic Skills: You have an excellent working knowledge and understanding of Excel and PowerPoint, and you embrace the opportunity to learn new IT applications.
· Previous Power BI experience would be highly desirable and experience of working on a CRM (such as Salesforce) would also be beneficial for this role
What we will offer you
• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.
• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.
• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year.
• We offer a Salary Sacrifice Pension Scheme.
• We offer 4 x Life Insurance, Income Protection Insurance and Wellbeing benefits & resources.
• We also offer Private Medical Insurance on successful completion of your probation period (for permanent roles)
• You will be able to access Learning and Development opportunities.
Application process/next steps
Please note we are only accepting applications via the 'redirect to recruiter' link to the Applied platform.
You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.
NB To keep your response personal and genuine, we ask that you don't use AI tools (like Chat GPT or others) to answer the applications - we're looking for your own voice and experience to come through.
If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with some of our colleagues. Once we have concluded the process we would like the successful candidate to start in mid August if possible.
We will be taking applications for this role on a rolling basis so encourage you to apply early as the advert may close prior to the deadline.
Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.
We're a not-for-profit social enterprise. We work with partners to create people-powered partnerships that get better outcomes for people & the planet




The client requests no contact from agencies or media sales.
Circa £67,000 per annum
Fixed term from Monday 20th October 2025 (contract 10 - 12 months, EML cover)
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) and the Soccer Aid team as Head of Soccer Aid (EML cover) working on the biggest celebrity football match in the calendar and UNICEF UK’s biggest broadcasted fundraising event. Since its inception in 2006, Soccer Aid for UNICEF has raised more than £121 million, helping to protect every child’s right to play. 2026 marks the 20th anniversary of Soccer Aid for UNICEF and the team has ambitious plans to mark this milestone, which this role will be pivotal in delivering.
Soccer Aid for UNICEF has become a highly anticipated annual televised fundraising campaign, and the Head of Soccer Aid is responsible for the operational delivery of the campaign, managing members of the core team to deliver income generating and brand awareness activations. The postholder brings teams together to ideate, influence and implement opportunities which will have a direct effect on the successful delivery and growth of the campaign.
You will know this is the right move for you because not only will our mission and values be meaningful to you, but you will also be an inspiring leader of teams and you will relish the opportunity to grow and develop the Soccer Aid for UNICEF campaign.
Act now and visit the website via the apply button to apply online.
Closing date: Sunday 13 July 2025.
Interview date: Thursday 24 July 2025.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.



This is a newly created role within our Philanthropy and Corporate Partnerships team, offering a dynamic opportunity to work flexibly across corporate partnerships, major donors, and trusts to help drive our plans for growth in our new 2025-2029 Fundraising Strategy.
The primary focus of the role will be to secure new corporate partnerships, with a particular emphasis on national partnerships within priority sectors, corporate donations and sponsorships. A key responsibility will be to independently secure sponsorship for our events throughout the year — specifically targeting companies to support research and clinical care conferences.
To be the right candidate for this role, you will:
- Have a proven track record of securing significant partnerships
- Be a confident communicator with the ability to present to a range of audiences
- Have experience in producing and delivering customised new business proposals
- Have strong stakeholder management skills, able to build relationships with corporates, trusts and major donors
- Be experienced in managing high-value projects to deliver targets and goals within challenging deadlines
In return you’ll be part of a supportive and ambitious team with a genuine commitment to flexibility. We offer a range of benefits including 30 days annual leave plus bank holidays (this will be pro-rata for part time staff), opportunities for learning and development, pension, healthcare cash plan and more.
Closing date for completed applications is 12.00pm on 14 July 2025
First interviews expected week commencing 21 July 2025. Second interviews expected week commencing 28 July 2025
Please note you will need to have the right to work in the UK before starting work with us and we will check this.
No agencies please.
For more details about the job and requirements, please visit our website or use the application button provided.
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis; people who identify as being from an ethnic minority group, as LGBTQ and people with disabilities.
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
REF-222 331
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Digital Communications Officer
Responsible to: Senior Communications & Engagement Manager
Salary: £30,000 per annum
Location: Head Office, 5 Trinity Street, London, SE1 1DB
Hours of work: Full time - 35 hours per week (Minimum two days per week in the London office). Occasional weekend and evening work with time off in lieu (some domestic and international travel may be required)
The package also includes:
• 8% employer pension contribution
• 25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas period
• Season Ticket Loan
About USPG
USPG is the Anglican mission agency that partners churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.
About the Role
Reporting to the Senior Communications & Engagement Manager as part of a highly functioning and creative team, this vital role will work across all media and channels to raise the profile of USPG and its partners and their work:
• Oversee the day-to-day running of our website and social media channels.
• Liaise with colleagues and partners to gather information and use it to create engaging collateral which informs, inspires, and sometimes challenges.
• Support the digital growth of USPG through SEO and Analytics
• Monthly digital and media reporting
About You
You are an organised and digitally aware communications professional. You can take complex subjects and communicate about them in simple and effective ways that speak to specific audiences. You understand the importance of reporting on website and social media performance to understand USPG’s audience and to adjust and improve. You are comfortable working in a small and creative team and are confident speaking to the wider organisation. You can juggle numerous projects and deadlines at one time.
You will demonstrate considerable cross-cultural awareness and an ability to communicate in a way that is sensitive and appropriate. You demonstrate an aptitude for collaborative teamwork and the ability to work independently on your initiative. It is expected that the postholder will be inspired by the work of USPG and in agreement with its Christian ethos and that they will be comfortable writing in a way which reflects this.
This is an ideal opportunity for someone looking for an exciting and varied role within charity communications or a communications/marketing professional who wants to move into the charity sector. However, if you don’t necessarily fall into these categories, but have the right skills for this role, please get in touch.
We bring people together from different parts of the global Church in mutually enriching conversation and profound encounters.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Data Insights Officer
This is a newly created Data Insights Officer role within the Systems team, where you will significantly enhance the capacity and expertise in data analysis and reporting.
You will be instrumental in embedding a data-driven culture, driving analyses and insights to feed into decision making throughout the Network.
The focus for this role will be supporting the Network's young people’s engagement strategy. The Data and Insights Officer will contribute to reporting design, ensuring data informs decision-making at all levels, and will provide ongoing support through tracking the impact of new young people engagement initiatives, helping identify indicators for success.
The organisation is an equal opportunities’ employer and welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.
Position: Data Insights Officer
Location: Hybrid working (two days a week in the Bolton/London office combined with home-working and travel across the Youth Zone network as required)
Salary: £34,000 - £39,000 per annum (dependent upon experience)
Contract: Permanent
Hours: Full-time (37.5 hours/week)
Benefits: Agile working with flexibility in working hours; 25 days annual leave plus bank holidays (rising to a maximum of 30 days); birthday leave, additional annual leave purchase scheme; company matched pension; company sick, maternity, paternity & adoption pay; Employee Assistance Programme, active and engaged networks to join (including Equity, Diversity & Inclusion) and access to Charity Worker discounts.
Closing Date: Friday 18th July at 9am – please note we may close this advert early dependent on the volume of applications. So if this is of interest, it’s a good idea to apply ASAP!
First stage interviews (virtual): Thursday 31st July 2025
Second stage interviews (in-person): Thursday 7th August 2025, Wolverhampton
About the Role
You will play a vital role, driving enhancements in data capture and strengthening the Network's ability to demonstrate the measurable impact of its youth work. This will involve collaborating closely with teams across the organisation and the Youth Zone Network to understand their data requirements and provide tailored reporting and insights.
This role is perfect for someone who can translate complex data analysis into compelling narratives within a youth work context, drawing out insights to shape recommendations for the Network.
About You
You will be adept at communicating insights clearly and accessibly to diverse audiences. A passion for the power of youth work and a commitment to supporting Youth Zones in increasing engagement with young people are essential. You will bring expertise and creativity to drive improvements in data capture, analysis and insights, and will thrive in a flexible environment, including working collaboratively across different teams.
You will have previous experience in a similar data analysis role handling large datasets, along with experience with Salesforce (CRM) and working with young people or in a youth work setting.
As a growing and ambitious charity, the role offers a challenging and rewarding opportunity with significant responsibility, variety, and the chance to be part of a team dedicated to empowering young people to reach their full potential.
If you’re ready to make a real difference we would love to hear from you!
To apply, please submit a CV and cover letter (of not more than two pages), explaining clearly why you are interested in the role, and answering ALL points as outlined on the role profile.
About the Organisation
A national youth charity that believes all young people should have the opportunity to discover their passion and their purpose. The charity funds and builds state-of-the-art, multimillion-pound youth centres called Youth Zones in some of the country’s most economically disadvantaged areas. It also offers training and support to the teams that run Youth Zones – as part of growing national network of independent youth charities.
You are actively encouraged to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter. The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application.
The charity is committed to the safeguarding of young people. In accordance with its Child Protection and Safeguarding procedures, this position requires a basic DBS check.
Other roles you may have experience of could include Data, Insight, Data Insight, Data Analysis, Data Analyst, Insight Analyst, Data Insight Analyst, Senior Analyst, Business Analyst, Reporting Analyst. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.
Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger. No challenge is too big. With you we can do it. Join us.
We are looking for an experienced Senior Philanthropy Manager to join us on a 12-month maternity cover contract to oversee our Major Donor programe. This is a fantastic opportunity for you to come into a dynamic and successful Fundraising and Communications Department: we have seen strong and sustained growth in all income streams in recent years. You will be expert in high value fundraising, and working in a motivated, skilled and passionate team.
We have a number of committed major donors who support our work as members of The George Society and as the size of our database grows (our number of regular donors and email subscribers have tripled in size this year), we are looking forward to growing our prospect pipelines and giving more people an opportunity to make a major gift in support of our work. You will be integral to this growth.
We find Action Against Hunger to be a very compelling proposition for high value funders. We are world-leaders in what we do, with programmes in over 50 countries reaching tens of millions of people, and an unparalleled track record fighting acute hunger and famine. We are looking for a Head of Philanthropy to sustain and build on current successes and are offering you an opportunity to get great experience and make a life-changing difference to families and communities in this role.
We would love to hear from you if you’re interested in joining us. For more detailed information on the role – and to see whether you have the necessary experience - please download the attached pdf Job description.
Closing Date: 4th July 2025 Interview Date: 6th July 2025 (1st round - virtual); 15th July 2025 (2nd round – face to face at our office)
Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.
- As a UK based position, candidates must have the right to work in the UK
- We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
- Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
- If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate New Business Lead
Up to £34,000 per annum + benefits (including 25 days annual leave and pension)
Leatherhead, Surrey
(Flexible working options available, part-time considered)
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
This Best Companies Top 100 mid-sized company and Top 20 charity is looking to appoint an experienced fundraiser to help build income from corporate fundraising with an emphasis on securing long term and strategic partnerships.
Reporting to the Corporate and Community Fundraising Manager, you will be responsible for proactively generating significant income from five and six figure corporate partnerships by managing the new business pipeline, identifying new opportunities, building relationships and networking with key stakeholders and producing compelling applications and creative partnership proposals.
This is an excellent opportunity to build on previous experience and develop your skills in business development. Previous experience of securing high value, strategic partnerships in the third sector would be beneficial. The team has a proven track record in winning prestigious corporate partnerships which include: Macfarlanes LLP, Invesco, Knight Frank, Deutsche Bank, Nomura and high street names such as Kurt Geiger. Responsible for a third of the charity’s income the team are driven, highly motivated & results orientated.
Location: Leatherhead, Surrey, flexible working options available and part-time will be considered for the right candidate.
What we’re looking for:
- A friendly, enthusiastic and experienced corporate fundraiser who achieves results through people – you are socially focused and resilient, enjoy networking and are able to quickly connect with others and build effective working relationships.
- A motivating, empathetic and persuasive communicator – you are an experienced bid writer and a confident public speaker with experience of presenting to panels or addressing large audiences
- Knowledge of different corporate fundraising initiatives, including charity of the year, cause related marketing and strategic partnerships – you understand the components of a mutually beneficial and multi-faceted partnership, and have proven experience of prospect management and winning new business.
- You thrive working in a busy environment on multiple priorities simultaneously – results-oriented and a fast learner, you respond quickly to pressure and a changing environment.
- Confident use of MSOffice and experience of using a database – you have strong attention to detail, won’t miss a deadline and record accurate data using CRM systems.
What we offer:
We have a range of fantastic benefits that we offer our employees, including:
- Flexible working hours to balance home and working life
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
- Company car for front line care posts
- 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
- Time off in Lieu
- Access to the Blue Light Card Scheme, and other rewards and discounts
- Bike to work, season ticket loan and payroll giving schemes
- A recommend a friend recruitment bonus scheme
- Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
- Robust training and development programmes to support your learning and growth
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please email your CV & covering letter to us via the link.
Please disclose on your application form if you have used AI for any part of your job application.
Interviews will take place at our Head Office in Leatherhead with the dates to be confirmed.
We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need.
An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
Role Summary
Job title: Communications Lead
Contract: Full time, permanent position
Location: Hybrid working: office base is at Somerset House, London: we are flexible on approach, within a hybrid model of in-person & virtual. This can be discussed at interview (*)
Salary: £43-£45k p.a. depending on experience
Reporting to: Director of Julie’s Bicycle
Start date:ASAP - depending on candidate’s notice period
Hours: Working hours are 9.30am - 5.30pm, Monday to Friday
(requests for flexible working hours will be considered, including requests to work 80% FTE)
Other:
- Annual leave is 25 days per year (pro rata) plus standard bank holidays
- Cultural entitlement of £250 per annum (pro rata) to spend on arts/cultural events & activities
- All employees are able to claim 1 hour a week for personal wellbeing
- Pension scheme enrolment and 6% employer contributions (reviewed annually)
(*) Access to office space in London is always available to staff who can't or don't want to work from home.
If you would like this application pack in a different format (e.g. large print or audio file), please contact us (information in the link provided).
About Julie’s Bicycle (JB)
JB is a leading non-profit putting climate action at the heart of culture. We believe that creativity is a powerful catalyst for change — and that the arts and cultural sector has a vital role to play in building a just, regenerative future.
For over 15 years, we’ve worked with artists, cultural institutions, funders, and policymakers to mobilise creative climate leadership and action through advocacy, research, policy influence, training, path-finding projects and community building. We champion climate justice, centre equity, and believe that environmental solutions must be driven by cultural shifts as well as systems change. For more information on all our programmes, please visit oue website.
Communications at JB
This is the perfect time to join JB as Communications Lead. By the time this role starts we will be launching a new brand and website; with associated key messages and audience development priorities. All of this is currently in development with our partners at Greenhouse. This role will benefit from all that ground work and lead on all the communications to bring to life our new approach. It’s a moment for the incoming postholder to make a real difference.
The Role
We’re seeking a visionary and collaborative Communications Lead to lead the next phase of our communications strategy. This role is about more than messaging — it’s about shaping a compelling and inspiring public voice for creative climate action.
You will be responsible for our brand, storytelling, content strategy, and creative outputs—ensuring that everything we do reflects our values, amplifies our impact, and deepens our reach across the cultural and climate landscape. You’ll also play a key role in supporting our impact including welcoming new cultural organisations, creative practitioners, environmental partners, and funders into our network.
This is a digital-first communications role, with a strong focus on content development, storytelling, and designing varied communication campaigns. You’ll oversee our editorial voice across blogs, email, social media, and digital content. Alongside our Marketing Lead, you will ensure our insights, tools, and narratives are warm, purpose-focused, clear, accessible, and optimised for reach and engagement. You will be someone who thrives on the combination of ambitious strategic thinking and delivering content and projects on the ground.
You will collaborate with partner organisations to co-create communications, support joint campaigns, and ensure our voice is visible and aligned in the broader climate and culture movement. And while press/media remains part of the role, your primary focus will be digital content, brand positioning, and reaching new audiences.
You will be part of a small Marketing and Communications team and work closely with the rest of JB’s 22-person, supportive and mission-driven team.
We encourage people from any background to apply for this post. We are committed to creating a workforce which is representative of our society, and to bringing together those with a variety of skills and experiences to help shape what we do and how we work. We are particularly keen to hear from people of colour and those who self-identify as disabled.
Key Responsibilities
Strategy & Leadership
- Develop and deliver an inclusive, digital-first communications strategy that positions Julie’s Bicycle as a cultural leader in climate action.
- Work with senior leadership to drive communications that support organisational growth, impact and fundraising, helping to expand our network and deepen engagement with the arts and cultural sector and the climate and environmental movement.
- Embed climate justice and equity throughout our communications, ensuring our language, images, and stories reflect a diverse, accessible, and fair transition.
- Champion our core narrative: putting climate action at the heart of culture.
Brand, Creative & Campaigns
- Lead on brand implementation, ensuring coherence of messaging and tone across all channels and materials.
- Deliver innovative and values-led communications campaigns in collaboration with partners and internal teams. Lead on key messaging, ensuring we are consistent and confident across all our channels.
- Take a data-led approach to maximise impact of our communications.
- Oversee design and creative production for campaigns, reports and digital content, (working alongside our Marketing Lead and with support from external designers/freelancers).
- Ensure communications projects are managed on time and on budget.
- Develop and implement communications for newer target audiences in particular leaders and change-makers across the environmental sector.
- Collaborate with our Marketing Lead to co-develop mar/comms strategies for individual programmes and projects.
Content & Digital
- Develop engaging, inclusive content across web, blogs, newsletters and social media.
- Shape and oversee editorial calendars that reflect our programmes, partnerships, research, and events.
- Lead on our content management and storytelling strategy.
- Ensure all content is optimised for audience growth, accessibility, and search (SEO), working closely with our Marketing Lead who leads on our overall web and SEO strategy.
- Support on the production of public reports and external briefing materials, ensuring appropriate tone and key messages.
- Manage internal and freelance team members producing social media content.
Partnerships & Profile
- Collaborate with cultural, environmental, and funding partners to co-create shared messaging, campaigns, and communications assets.
- Ensure JB’s story, voice, and impact are clearly represented in all collaborations and public-facing materials.
- Support JB’s role in coalitions and networks by developing communications that reflect collective aims and shared values.
- Work with the JB team to create and implement a strategy for public-facing thought leadership.
Media & External Relations
- Maintain relationships with relevant journalists and media outlets, responding to media opportunities that align with our strategy.
- Support the Director and other team members with media briefings and public communications as needed.
- When funded opportunities arise, lead liaison with external PR and media consultants.
Team & Collaboration
- Support the management of the Marketing and Communications Coordinator.
- Work closely with all internal teams — partnership, consultancy, research, advocacy, programmes — to align messaging and amplify impact.
- Contribute to organisational learning, planning, and shared values.
- Support the implementation and day to day running of JB’s new CRM.
- With the Marketing Lead, strengthen internal editorial and brand sign off processes for all key content.
- Support impact measurement and communication of impact.
Person Specification
Essential
- Substantial experience in a senior communications role, ideally within the cultural, environmental, or non-profit sectors.
- Significant experience in designing and delivering successful communications strategies.
- Exceptional writing, editing, and storytelling skills, with a track record of developing clear, creative, and inclusive content.
- Strong experience in campaign development, brand implementation, visual storytelling, and communications project management.
- Knowledge of content strategy, SEO, and audience engagement across digital platforms.
- Demonstrable ability to embed equity, diversity, and commitment to climate justice into communications practice.
- Collaborative and confident communicator with experience working across teams and with external partners.
- Strategic thinker with a commitment to Julie’s Bicycle’s mission and values.
- Strong design aesthetic and use of design skills (e.g. Adobe Creative Cloud suite and Canva).
- Strong project management skills: the ability to meet deadlines and work flexibly across priorities in a fast-changing environment.
- Attention to detail and excellent proof reading.
Desirable
- Familiarity with climate and/or cultural policy environments.
- Experience working with funders, public bodies, or large-scale cultural partnerships.
- PR and media relations experience and contacts across digital and print channels.
- Design, photography, or multimedia experience (or managing those with those skills).
- Experience contributing to organisational growth and development through communications.
Why Join Us?
At Julie’s Bicycle, you’ll join a passionate team working at the intersection of creativity and climate action. We offer a collaborative, inclusive, and flexible working culture — where your voice will shape how the cultural sector responds to one of the greatest challenges of our time.
How to Apply
If you’d like to apply, please complete the application form and equal opportunities monitoring form on our website and submit these by 11.59pm on Sunday 13th July 2025.
We are committed to being an Equal Opportunities Employer; we welcome applications from all suitably qualified persons regardless of their race, gender, disability, culture, religion/belief, sexual orientation or age.
Please note, this post is open to people who already have the right to live and work in the UK, as Julie’s Bicycle is not currently in a position to sponsor a work visa.
A note on AI
While we understand that some people may use AI tools for accessibility (and recognise and support that many assistive technologies may use elements of AI), we ask candidates to consider what tools are most appropriate during the application process. For example, we recognise the value for many people of machine learning language tools like Grammarly. On the other hand we would discourage the use of generative AI tools in writing your application, as we'd like to understand your personal interest in working for Julie's Bicycle, and be able to understand your non-AI-assisted communication skills just as they are. We also recognise that for many of the people and creative communities we work with, the rise of generative AI poses a threat to their livelihoods, while the environmental impacts of AI are only set to grow: this means we also have a responsibility as Julie's Bicycle to consider where and when (and if) we use AI in our work.
Thank you for your interest in working at Julie’s Bicycle.
Julie’s Bicycle is a leading not-for-profit, mobilising the arts and culture to take action on the climate, nature and justice crisis.

The client requests no contact from agencies or media sales.
At Children’s University Trust, we believe every child deserves the opportunity to thrive through learning beyond the classroom. We’re a small, passionate team with bold ambitions to expand our impact – and we’re looking for an equally ambitious Business Development and Community Partnership Manager to lead the way.
This is more than just a development role. It's about building sustainable growth strategies, forging powerful partnerships, and shaping a future where opportunity is no longer defined by postcode or circumstance.
As our Business Development and Community Partnership Manager, you will take the lead in shaping and implementing visionary, data-driven growth strategies across three vital areas:
- Place-based memberships with schools, universities, councils’ departments, and third sector organisations.
- Individual “at home” subscriptions for children in areas without direct Children’s University provision or those who do not engage with traditional education.
- Strategic business partnerships with corporates and SMEs, securing vital funding and in-kind support.
You’ll be a key figure in our next phase of growth — identifying new opportunities, building meaningful relationships, and helping us scale our reach across the UK.
Key Responsibilities
- Drive new business activity and revenue growth across all three strategic areas.
- Build a strong, inclusive pipeline of potential members, partners, and funders.
- Manage and nurture relationships from first contact through to long-term collaboration.
- Use data and insight to shape decision-making and report progress to the board.
- Be a passionate ambassador for Children’s University at events, conferences, and online.
We’re Looking for Someone Who:
- Has a proven track record in income generation, partnerships or sales – all sector’s welcome!
- Is passionate about improving the lives of children and young people.
- Is a strategic thinker with the energy of a new business developer.
- Has the confidence to influence senior stakeholders and the empathy to build trust.
- Brings a creative, collaborative, and resilient mindset.
- Thrives in a fast-paced, flexible, remote-first environment.
Why Join Us?
- A unique chance to shape a growing national charity’s development strategy.
- A collaborative, driven team that values innovation and purpose.
- Flexible working, with one day a week in Manchester.
- An opportunity to truly change lives through education and opportunity.
If you’re excited by the chance to lead sustainable growth with purpose, and you want your work to matter, we want to hear from you.
Apply today and be part of a team creating a brighter future for children across the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to be working with a fantastic Health Charity to find their Senior Individual Giving Executive.
The charity offers a flexible working environment, with hybrid working and an expectation to work from their Greater London office 2 days per week.
Reporting into the Individual Giving Manager, you will play a pivotal role in the Individual Giving team. You will be responsible for the delivery of core elements of the Supporter Acquisition programme, developing engaging communications / products and activity across multiple channels, such as paid search and social, email, telemarketing and offline channels. You will lead and deliver projects for the recruitment of new supporters to identify new audiences, optimise response, grow the supporter base and contribute to the lifetime value of supporters.
Key Responsibilities:
• Lead in the development and delivery of Supporter Acquisition campaigns/activity/products across a range of media, with a specific focus on digital channels, in line with strategy, planned budgets and targets, ensuring campaign deadlines are met.
• Work closely with the Individual Giving Manager – Supporter Acquisition to plan, manage and deliver the annual operating plan, including end-to-end project management, making decisions within agreed parameters, providing recommendations for final approval.
• Be responsible for the briefing and the day-to-day management of internal and external suppliers including copy and artwork development through to production, broadcast and final print.
• Monitor and report on campaign/activity/product performance/KPIs (e.g. end of campaign reports, monthly reporting) and analyse results to enhance campaign performance and inform campaign planning, decision making and improvements to Supporter Acquisition.
• Manage the briefing and liaising with the Data team to deliver complex and accurate data selections and reporting requirements.
• Deliver draft budget and reforecasting figures as part of the planning and budgeting process, providing information required, and working closely with the Individual Giving Manager – Supporter Acquisition, to review and reforecast activities for Supporter Acquisition.
Person Specification:
• Experience of applying the principles and techniques of Individual Giving / Direct Marketing within a multi-channel, multi-discipline environment, especially through supporter acquisition channels.
• Good project-management experience, including managing budgets, schedules, creative development, and supplier relationships for fundraising direct marketing campaigns.
• Knowledge of best practice digital fundraising, with particular experience of running Search, Social and online campaigns to increase supporters and gather data for future marketing opportunities.
• Experience of managing campaign budgets, reforecast of activity, monitoring, reconciling and reporting on results in line with KPIs.
• Experience of managing external relationships, for example with suppliers, agencies, including effective negotiation re costs and contractual obligations.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Clinical Services Senior Officer
£34,300 - £37,300 per year
Fixed term (15 months), full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for a Clinical Services Senior Officer to join our Clinical Services Team on a fixed term role covering maternity leave.
Our Clinical Services team provide direct information and support to anyone affected by prostate cancer or prostate problems. This includes our Specialist Nurse team, who run a service available over telephone, email, WhatsApp and Live Chat. We also have a Risk Information Service providing information to undiagnosed men concerned about their risk of prostate cancer.
As a Clinical Services Senior Officer, you’ll play an integral role in running these services, making sure everything’s efficient and accessible to the people who need us. We receive around 15,000 contacts every year, and you’ll help make sure they get the best possible experience.
Managing the day-to-day delivery of the service means organising rotas, planning resources and making sure everything runs smoothly. You’ll line manage our Risk Information Officer and support the growth of our Risk Information Service too.
You’ll also take responsibility for reporting and analysing service data, identifying trends and working with the Head of Support Services to shape improvements. Clinical governance will be a key part of the role, making sure our services remain safe, high quality and in line with the right policies. You’ll also keep our clinical policies and processes up to date, manage GDPR compliance, and act as a key contact for the team, both within the charity and with external partners.
Alongside this, you’ll help promote our services by contributing to promotional plans, social media activity and website updates, making sure more people know we’re here to support them.
It’s a varied and rewarding role where you’ll be helping to shape and improve the support we offer every day.
What we want from you
Good communication is at the heart of this role. You’ll be comfortable using a range of channels and able to build positive working relationships with a variety of people, from healthcare professionals to external partners. A flexible, collaborative approach and a commitment to delivering excellent service are important too.
You’ll bring experience of managing complex work, keeping on top of data, and turning information into clear, useful reports and recommendations. Strong organisational skills and the ability to manage competing priorities will be key.
You’ll be comfortable working independently and as part of a team, with strong interpersonal skills and a positive, solutions-focused attitude. You’ll be able to support and guide colleagues, helping them deliver their best work. Experience using and maintaining databases is important, along with a good understanding of data protection. It would also be helpful if you’re familiar with project management tools and ways of working.
Knowledge of prostate cancer care and support, and an understanding of the nursing profession, would be beneficial for this role.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply. Please visit the website via the apply button.
Closing date: Sunday 6th July 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled from Thursday 10th July 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis. We're working towards a brighter future for everyone with cystic fibrosis (CF) by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.
You will be joining a supportive and ambitious Fundraising department as we embark on a new fundraising strategy (2025-2029), with a renewed focus on growing our supporter numbers alongside growing our income, so we can increase our impact for people with cystic fibrosis. This is a key role in the Philanthropy and Corporate Partnerships team to help achieve its plans for growth.
In this role, you will:
- Manage a portfolio of major donor relationships to raise substantial donations in line with agreed targets.
- Research, identify and cultivate new major donors and build strong ongoing relationships with existing supporters.
- Support the development and implementation of an effective major donor fundraising strategy to grow income over time.
- Organise and deliver high quality cultivation and stewardship events.
- Collaborate with other teams to identify projects that would be of interest to current and prospective major donors and prepare tailored proposals to secure funding.
We’re looking for someone with experience of fundraising from High-Net-Worth Individuals and a track record of securing high value gifts, with great communication and relationship building skills. You will have experience designing and delivering high impact stewardship programmes and an understanding of the legal, financial and ethical issues related to major gifts.
This role can be either based at our London office or based at home with regular travel to London. We offer a range of benefits including flexible working, 30 days annual leave plus bank holidays (this will be pro-rata for part time staff), opportunities for learning and development, pension, healthcare cash plan and more.
Closing date for completed applications is 12.00pm on 14 July 2025
First interviews expected week commencing 21 July 2025
Second interviews expected week commencing 28 July 2025
We reserve the right to bring forward the closing date if necessary. Therefore, if you are interested in this role, please submit your application as early as possible.
Please note you will need to have the right to work in the UK before starting work with us and we will check this.
No agencies please.
For more details about the job and requirements, please visit our website or use the application button provided.
The Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis; people who identify as being from an ethnic minority group, as LGBTQ and people with disabilities.
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
REF-222 286
Head of Fellowship Retention and Services
Salary: £50,000 - £60,000
Contract: Permanent, Full-time
Are you a strategic leader with a passion for membership engagement and income stewardship? We are seeking an experienced Head of Fellowship Retention and Services to lead a dynamic team dedicated to delivering outstanding member services and driving retention. This pivotal role will oversee a significant income stream and ensure the ongoing engagement and satisfaction of a prestigious fellowship network.
About the Role
Reporting directly to the Director of Fellowship, you will be responsible for shaping and delivering retention strategies that underpin long-term financial sustainability. Leading a busy Services team, you will ensure excellent day-to-day service delivery, handle high volumes of member queries, and manage complex issues with diplomacy and care.
Using data-led insights and innovative campaign approaches, you will develop targeted retention initiatives, continuously improving renewal rates and fostering a strong sense of belonging among members. With responsibility for a budget of approximately £280K and generating nearly £6 million in annual income, this role is crucial to the organisation’s financial resilience and mission.
Who We’re Looking For
- Extensive leadership experience in membership or fellowship recruitment, retention, and service delivery.
- Proven success in stewarding multi-million-pound income streams.
- Strong expertise in CRM systems, preferably Salesforce, with a focus on data governance and compliance.
- Analytical, data-driven, and highly strategic with excellent project management skills.
- Exceptional interpersonal and communication skills, able to influence at senior levels.
- Committed to inclusivity, continuous improvement, and delivering impactful member experiences.
If you are ready to take on a role where you can make a measurable impact on member engagement and financial sustainability, we want to hear from you.
For more information, please submit your CV to .
Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We're looking for someone who understands why it's important to demonstrate that Disabled people can take a leadership role in their communities, who also has a deep understanding of voluntary sector groups. This is a fantastic opportunity for someone who would enjoy supporting small voluntary groups to reach their goals, and representing their views and needs to partners.
Inclusion Barnet is Barnet’s Deaf and Disabled People’s Organisation (DDPO), led by a board and senior management team of disabled people, and we’re passionate about using our lived experience of disability to work towards inclusive communities and greater social justice for all. This role works with groups from across all Barnet’s diverse communities, and all work needs to be undertaken through an equality and access lens. Therefore, we’re looking for someone with a demonstrable commitment to the social model of disability and disability equality, with their own lived experience of disability, and an ambition to contribute to a fairer society for all. We also particularly welcome applications from global majority candidates, who are currently underrepresented in our organisation.
The successful candidate will lead on delivery of our voluntary sector support activity, working as part of our award-winning Barnet Together partnership with Young Barnet Foundation and Groundwork London. You will ensure we continue a strong delivery of our offer and that we increase membership and engagement, and act as Inclusion Barnet’s Operational Lead within the partnership. You’ll undertake some delivery yourself, supporting groups with funding applications and more complex governance queries. You’ll also convene Barnet’s Environmental Network, and attend some key local meetings to provide representation of the sector’s views.
To succeed, you will either have previous experience of supporting community groups in a sector support role, or solid experience of third sector management, governance and fundraising. You’ll be excited by the challenge of delivering this unique service and keen to build on the success of Barnet Together to date.
You’ll be a great relationship builder with tact and emotional intelligence, and a champion for the contribution of the sector. In return, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.
This is a UK based role, and whilst much of it can be done from home we anticipate a need to be in Barnet twice a week on average. We encourage flexible working to suit your work/life balance preferences where possible. We also operate a Time Off In Lieu (TOIL) system.
To apply, please submit your CV with a brief covering letter clearly stating how you meet the person specification, and outlining how you would use your lived experience of disability to deliver the role successfully.
To apply, please submit your CV with a brief covering letter clearly stating how you meet the person specification, and outlining how you would use your lived experience of disability to deliver the role successfully.
Using our lived experience of disability to create more inclusive services and communities


The client requests no contact from agencies or media sales.