Project support roles jobs
Senior Solicitor / Lawyer
Fixed-Term Contract – 9 Months
Full-time (34.5 hours per week) – we are open to a conversation about how you work these hours
Location: Split between home and our London Office: minimum office attendance once a fortnight
Salary: £72,000–£78,000 per annum
Make a meaningful impact with Macmillan
At Macmillan, we're here to do whatever it takes to support people living with cancer – and we’re not standing still. We’re evolving, innovating, and transforming how we deliver support across the UK.
Join our Legal team as a Senior Solicitor/Lawyer and be at the heart of shaping the future of how we work with partners, invest in communities, and fund transformative projects across the NHS and beyond.
About the role
In this high-impact role, you’ll use your extensive legal expertise to support our new organisational strategy. You’ll be instrumental in helping us design and implement:
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Grant-making frameworks and partnership agreements
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Innovative social investment models for the NHS
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Contracts with a range of external stakeholders
You’ll play a key role in enabling Macmillan’s strategic goals through robust legal advice, high-quality drafting, and pragmatic problem-solving. This is an exciting opportunity to apply your commercial legal skills in a purpose-driven context – helping us reach and support more people affected by cancer.
About you
The successful candidate will demonstrate the following skills and experience:
- Qualification as a Solicitor or Barrister in England & Wales
- Experience in contract and commercial law
A track record of drafting grant-making agreements and/or social investment deals would be hugely advantageous - Ideally, working knowledge of charity law and experience in-house or with public/voluntary sector bodies (e.g. charities, NHS, statutory agencies)
- The ability to work independently and manage your own caseload, while contributing to a collaborative, values-driven team
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Application deadline: Sunday 26th October 2025
First interview dates: early November 2025
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Network Development Manager
East of England
£32,145 per annum (pro rata for part time)
Ref: 92REC
Full time 37.5 hours per week – we are happy to talk flexible working
Base: Hybrid based in the east of England, Essex, Suffolk, Cambridge, Bedfordshire, Hertfordshire, Norfolk.
ABOUT THE ROLE
This is a fantastic chance to join the Walk Wheel Cycle Trust, working within the Delivery Team team as our new Network Development Manager.
As the Network Development Manager, you will be required to oversee the planning, delivery, and evaluation of active travel infrastructure projects, ensuring alignment with organisational goals and compliance standards. The role combines technical expertise, project leadership, community engagement, and strategic planning to enhance the National Cycle Network (NCN) and related infrastructure. You will work collaboratively with internal and external stakeholders to deliver impactful, sustainable outcomes.
Some duties will include:
- Lead on the management of active travel infrastructure design and construction projects from concept through to construction /implementation and evaluation.
- Plan, organise and attend community engagement activities to ensure collaborative approach to projects.
- Day to day management of inter-disciplinary project teams.
- Share knowledge, expertise and evidence through written reports and presentations to update and influence key external stakeholders (e,g. land owners and local authorities) and volunteers.
- Contribute to planning the future network and developing a vision and clarity of what the NCN is seeking to achieve in their area.
- Quantitative and qualitative data analysis and reporting to demonstrate project progress and impact.
This role involves regular travel, with work taking place at different locations to support and deliver projects for the Walk Wheel Cycle Trust.
ABOUT YOU
We ask that you have experience in the following areas:
- A practical working knowledge of principles and standard practices within active travel infrastructure including an awareness of spatial planning and transport planning.
- Using recognised technical expertise to produce project outputs (for technical roles).
- Knowledge of local and regional transport planning authorities and their processes and priorities.
- Knowledge of active travel network design and best practise.
- Working knowledge of health and safety legislation and practice including construction regulations.
- Experience of managing projects and understanding of how to follow the project management delivery frameworks
- Experience of contributing to business development through opportunity generation, bid writing, budget preparation.
WHAT WE OFFER
In return you will enjoy flexible hybrid working that’s shaped around what works best for you and your team, plus a supportive and rewarding environment where you can thrive.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
ADDITIONAL INFORMATION
- Closing date for the receipt of completed applications is 23:59, 02 November 2025
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Interviews will take place in via MS Teams during the week commencing 10 November 2025
Our Values
We are always learning
Championing equity
Taking ownership
Delivering Together
We're the charity making it possible for everyone to walk, wheel and cycle





POST
Finance and Operations Manager
RESPONSIBLE FOR
Overseeing Operations at every level of the organisation, with line management responsibility for some of the team, Project and Workstream Coordinators (approximately 5 direct reports) plus some external consultants and contractors.
SALARY & HOURS OF WORK
Part Time – 4 days a week (30 hours)
Salary: Gross £40,000 pro rata £32,000
Term - Permanent
Annual Leave Entitlement - 31 days including public and bank holidays Pro Rata
Pension: Workplace pension contributions of 5% per month will be paid by NUM
LOCATION OF THE POST HOLDER
The post holder will be predominantly remote working but will be required to attend the head office and drop-in in Manchester, drop-in spaces in Glasgow and London, and support staff members nationally. The post involves some travel throughout the UK and some work outside of office hours. All equipment required for remote working will be provided and costs for travel will be covered.
ROLE SUMMARY
We are looking for a Finance and Operations Manager to support the CEO in the day-to-day running of our charity. The NUM CEO develops the overall vision of the organisation, while the Operations Manager is responsible to carry out the vision.
To be successful in this role, you should have experience as a manager in a position of public trust, have excellent financial, organisational, and communications skills, as well as being a problem-solver with work experience in high-pressure work environments. The Finance and Operations Manager must be versatile in their understanding of the larger vision and as well as the fine details and tactics needed to achieve NUM's goals.
The successful candidate will work in an agile manner to ensure the charity continues to be proactive and innovative, while also being responsive to the changing landscape within the sector and the international sex worker rights and safety movement. As part of supporting the operations of NUM, the successful candidate will provide resources, information and support to NUM Managers and Coordinators across diverse projects, workstreams and teams, to achieve aspects of the organisation’s mandate of 'ending all forms of violence against sex workers' and eliminating the conditions that lead to poverty and survival sex work.
QUALIFICATIONS AND EXPERIENCE
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At least 3 years' work experience as a Manager, Project or Programme Manager or similar role that requires oversight of a whole system, business, operation or organisation Experience leading remote or hybrid teams is desired. This includes time management skills, with the ability to prioritise tasks, lead team meetings and support members to manage resources, timelines and project budgets, etc.
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At least two years’ experience in grant writing and fund development, as well as in financial management, with a demonstrated ability to co-develop budgets, cashflow forecasts and financial reporting as well as oversee banking activities and work with accountants and Trustees to ensure NUM’s financial health.
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Knowledge of the charity sector, the day-to-day running of a charity, business or similar organisation, and familiarity with the work of National Ugly Mugs and other sex worker-serving and sex worker-led organisations.
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Excellent leadership and delegation skills and experience.
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Ability to support and execute on elements of NUM's policies and strategic plan.
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Experience and training in Safeguarding and the ability to integrate appropriate safeguarding into all aspects of NUM services.
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Exemplary critical thinking and problem-solving skills and experience.
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Excellent IT skills and familiarity with CRM systems, applications and digital platforms and services, particularly Google Workplace, QuickBooks, the Microsoft Office Suite, as well as Slack, Trello, and other project management programs and tools.
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Experience in Human Resource Management and monitoring performance across diverse teams.
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Exceptional verbal and written communications skills, with the ability to engage in knowledge translation within NUM and with external partners, funders and other stakeholders.
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A demonstrated ability to be discrete and confidential as part of working on sensitive issues within a diverse staff team, and to be tactful and strategic in challenging social and political climates.
Applications close on 31st October 2025 at 5pm BST.
Please send a CV (max 3 pages) and a cover letter (max 3 pages) to admin[at]nationaluglymugs[dot]org with your name and ‘Finance and Operations’ in the subject line.
Your cover letter should set out why you are interested in the post, and demonstrating with specific examples from your experience and qualifications, how you are the right person for this role. The Job Description PDF contains full guidance on what to include in your cover letter.
If you would like to request any adjustments or have any questions in relation to the role, please email in confidence. We will do our best to meet your needs.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: 12 Month Fixed Term Contract
⌚ Hours: 35 hours per week, hybrid
Salary: £30,321.51 - £33,353.66 (depending on experience and skills)
Be the Expert, Make an Impact
As a HR Advisor and take charge of complex employee relations challenges. As the first point of contact for HR matters, you’ll provide expert guidance on absence, conduct, and performance issues, ensuring policies and legislation are followed. Your expertise in handling ER challenges will be key in keeping operations running smoothly and supporting stakeholders effectively.
While primarily focused on specific areas, you'll also support other locations, involving travel as necessary. This role offers challenges and opportunities to make a significant impact within our organisation and team, allowing you to advance your career and leave a lasting mark.
What can we offer you?
Expenses incurred while traveling outside your base location will be reimbursed.
Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card
In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!
Shape workplaces, drive change, and make a lasting impact where it matters most
With a requirement to travel 1-2 times a week and as and when required to cover absences etc, you’ll have the opportunity to influence multiple locations and you’ll gain invaluable experience while making a real difference. You'll also play a key role in HR initiatives, shaping projects that enhance our workplace and drive meaningful change. By analysing HR data and delivering insights, you’ll help inform strategic decisions and improve the way we work.
If you're ready for a challenge where your expertise matters, all while collaborating with our dedicated L&D and Recruitment teams to ensure a seamless, high-performing organisation, this is it.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Finance Manager
We are seeking a Finance Manager to join the growing Reaching Higher team and bring our finance function fully in-house. We are looking for a skilled and detail-oriented professional who will play a pivotal role in ensuring strong financial systems, accurate reporting, and sound financial planning. The successful candidate will demonstrate a proven track record in financial management and governance, budgeting and forecasting, payroll and pension oversight, and the ability to provide clear strategic insight and analysis to support organisational growth and sustainability.
Purpose of this Role
Our finance functions are currently partially outsourced to an external contractor. Our income has grown significantly over the past five years and our Board have now decided to employ a Finance Manager and bring financial expertise in-house. In this new position as the Finance Manager at Reaching Higher, you will play a vital role in ensuring accurate financial reporting and planning, payroll and pension management, and financial governance and compliance. You will support all aspects of Reaching Higher’s work and development through ensuring strong financial systems.
You will work closely with our team to ensure that all day-to-day finance requirements are met, including accurate grant finance monitoring and reporting to multiple funders. You will also work closely with our senior leaders and board to build the charity’s financial resilience and the financial awareness of our wider team.
You will work closely with the Executive Assistant & Administrator and report to the Executive Director, as well as working closely with the Executive Team, Treasurer and wider Board.
About Reaching Higher
Reaching Higher is a youth organisation which works with over 2000 young people aged 9-21 each year across Croydon and surrounding boroughs. Developed in partnership with local churches, we are a youth-led charity with a Christian ethos and this role is restricted under basis of faith.We have a particular emphasis on providing mentoring support to young people and supporting their development as leaders. We have established strong links with key local, London and UK-wide organisations and our approach leads us into regular working contact with partner schools, community groups and churches.
Please see our job specification table below for more information.
Qualification
-AAT or Accountancy body qualified preferred, with at least 5 years’ experience
Experience
-Experience of maintaining accounting ledgers
-Experience of charity accounting & SORP principles
-Experience of a Finance Manager role
-Experience of using Microsoft packages with excellent IT skills
-Experience of working in a small team
-Experience preparing monthly / quarterly management accounts
-Experience preparing annual statutory accounts and being involved with audit processes
-Experience managing financial operations, planning, reconciliation, reporting and analysis
-Experience of working with and co-ordinating income and expenditure across multi-project budgets
-Experience running monthly payroll
-Knowledge of a range accounting software – preferably Xero
-An understanding of our work and the sector Reaching Higher operates in
-An understanding of good financial management and the importance of care and accuracy
-Knowledge of financial governance, including accounting regulations and best practice
Skills
-Well organised, efficient and accurate
-Able to maintain confidentiality and deal with sensitive information
-Articulate with good verbal and written communication skills – ability to work with and support non-financial officers and managers
-Ability to propose new and maintain existing controls within the organisation
-Ability to work independently on multiple projects, organise own workload and prioritise
-Ability to take responsibility for the finances of the charity, and work with the senior team to ensure financial stability and/or growth
Personal Qualities
-Demonstrable commitment to working in ways which promote equality of opportunity
-Commitment to continuous professional development
-Confident in working alone or at home
-Strong work ethic, results-motivated and solutions-focused
-Ability to work on own initiative, be pro-active, consider implications and make decisions.
-Capable of working to tight deadlines
-Ability to take an agile, flexible and responsive approach to management and responsibilities
-Willing to strive for quality and excellence, setting high goals and committed to continuous improvement
-Commitment to equality and diversity and an understanding of how to promote them in your work
The client requests no contact from agencies or media sales.
How to apply: Please upload a CV and covering letter, outlining how you meet the requirements of the role and person specification, using the application link on NASP's Career's Page by no later than Monday 27th October.
If you have any questions on this process, please find our Recruitment email on the NASP's Careers Page.
Role Details & Staff Benefits
Salary: £32,800 FTE per annum
Duration: Until 31st March 2027 (with possibility of extension)
Hours: 0.6 - 1 FTE (3 – 5 days per week) – The role can be configured for part-time or full time working
Location: Hybrid – NASP have an office space at London's Southbank Centre which can be used by staff at any time. The role will be expected to work up to 2 days per week in the office with the remainder at home, depending on agreed hours. There may also be additional occasional travel required for staff days and other events.
NASP offer a range of core benefits for staff on payroll, including:
• 30 days paid annual leave per annum (pro rata), plus Bank Holidays
• An additional day of paid leave per year on your birthday
• Opportunities for Volunteering & CPD days each year
• Opportunity to request flexible working arrangements, including compressed hours
• Contribution to annual eye test, eyeglass purchase, and flu vaccination
Purpose of This Role:
This is a key role within the NASP Operations team, providing exceptional support to the Executive Leadership Team (ELT) currently consisting of CEO, Executive Director of Strategy & Partnerships, and Director of Operations; as well as the Board of Trustees. In addition, the role will play a central role in driving best practice and efficiency across the organisation as part of the wider Operations team.
The role will support communication between NASP and our key stakeholders and partners (including government officials, ministerial departments, and international sector leaders), providing detailed administrative support, requiring a keen eye for detail, excellent communication skills, and an ability to work flexibly and proactively. In addition, the role will act as the main point of contact for our relationship with London's Southbank Centre, where the NASP office is based, including managing room bookings and logistics for key meetings.
The role would suit an energetic, proactive, and highly organised individual who is driven by the mission of NASP, and wants to contribute across the organisation to make an impact. As a member of the Operations team, there may also be opportunities to apply the core skills of this role, such as scheduling, logistics, and document creation/management, to support wider organisational projects; and to develop within the role, depending on agreed FTE and capacity.
Person Specification:
Experience & Knowledge:
• Experience providing high-level EA/PA support; managing complex diaries and mailboxes
• Experience supporting formal meetings, including arranging logistics, agendas, and preparation/dissemination of key documentation
• Minute-taking and summarising of key headlines/actions
• Event management skills such as preparing itineraries and schedules, risk assessments, arranging catering and production, and liaising with venues
• Experience of office management, such as ordering supplies and liaising with service providers
• Experience of project support/coordination, such as overseeing schedules and stakeholder management
• Knowledge of charity governance and best practice (desirable)
• Knowledge of the VCFSE sector and/or Social Prescribing (desirable)
Skills & Attributes:
• Affinity with NASP’s Values as defined in the NASP Strategic Plan
• Proactive and driven, able to pre-empt issues and provide solutions
• Excellent written and verbal communication skills
• Ability to manage complex schedules & prioritise, with understanding of ELT priorities
• Attention to detail, with ability to quickly understand and summarise information
• Use of Microsoft Office suite, including Teams, Excel, Word, & Sharepoint
Responsibilities:
Executive Assistant:
• Providing detailed diary administration for the Executive Leadership Team (ELT), consisting of CEO, Executive Director of Strategy & Partnerships, and Director of Operations; prioritising and taking a pro-active approach to both short and long-term planning
• Providing wider diary and scheduling support for the organisation where appropriate (e.g. senior management meetings)
• Supporting key meetings as appropriate, including drafting agendas, minuting, and preparing documentation, as well as logistical support (e.g. room/venue bookings, catering, etc.)
• Supporting ELT in the preparation of materials for presentations such as for Board Meetings, Staff sessions, such as designing/formatting slides & briefing documents
• Acting as an approachable first-point-of-contact for all internal and external stakeholders for ELT and the wider organisation
• Supporting stakeholder management, including tracking contacts, updating statuses, arranging key meetings, and managing key external relationships
• Overseeing administration of wider organisational meetings (e.g. Monday morning team meetings), including transcriptions and agenda planning
• Providing any other administrative or logistical support to ELT as required
• Support ELT with strategic projects as required (depending on agreed FTE)
Board & Trustee Support:
• Acting as key liaison between the NASP board of trustees and the wider organisation
• Ensuring Board papers are drafted, collated and issued in a timely manner including minuting and managing actions, including for all Board Subcommittees (currently Finance/Risk and Remuneration/Culture)
• Overseeing board administration processes, e.g. Conflicts of Interest forms/register, Charity Commission Updates, etc. 4 Registered charity in England (1191145)
• Arranging logistics for Board meetings as required (room bookings, travel, catering, etc.)
• Supporting on trustee recruitment as required, including making arrangements for interviews
Operations Support & Office Management:
• Act as key member of the Operations team, proactively identifying improvements to processes and wider NASP culture
• Oversee shared mailboxes where needed, and providing cover for Operations colleagues when appropriate
• Oversee the management of the NASP Office at Southbank Centre, act as key liaison with venue, and ensuring space is efficiently run
Reporting To: Director of Operations
We support communities and organisations through social prescribing so that more people across the UK can enjoy better health and wellbeing.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Carers Manchester is a partnership of Statutory and Voluntary Sector organisations who work together the plan, enhance and deliver advice and support services for unwaged carers in the city. Through working together, the Carers Manchester Pathway is in place, which supports carers being able to access the right advice and support at the right time in their caring journey.
Gaddum plays a key role in managing the development of the Carers Manchester Pathway, in supporting a network of voluntary sector organisations, ensuring that the carers voice is heard in everything that we do and delivering a Carers Helpline.
Following the recent award of an extension to our current contract we are looking for an administrator to support us in managing a number of workstreams which will enhance the provision of services for unpaid carers in the city.
Main Duties and Responsibilities
Amongst the core tasks in this role will be to:
- Arrange and take minutes of a number of Carers Manchester meetings.
- Support the delivery of a number of projects and workstreams co-ordinated by Gaddum.
- Take responsibility for receiving and inputting data into databases and spreadsheets.
- Provide an initial point of contact for carers and professionals contacting our services.
You could be the person we are looking for if you have:
- Excellent IT skills.
- Ability to collate and input data onto data management systems.
- Experience of working within an administration function.
- Have excellent verbal and written communication skills.
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.
All staff are expected to work within all Gaddum policies and procedures. This role is subject to a Basic DBS check.
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.
Community Fundraiser
Salary: £28,823 – £29,294 per annum WTE
37 hours per week
Location: Farnham with Hybrid working
Are you passionate about working for a charity that delivers exceptional care? A role with Phyllis Tuckwell gives you the opportunity to make a real difference to people’s lives every day.
We have an exciting opening for a full time Community Fundraiser within our friendly and supportive Income Generation Team, based at our site in Farnham, Surrey. This energising role will see you supporting individuals and groups within our local community, to organise their own events and fundraise for our vital care. It’s a fun and varied role and no two weeks are the same.
You need to be someone who’s compassionate but can bring bags of energy to the position! One day you might be supporting someone to open their garden or hold an afternoon tea and the next you’ll be dressing up and joining the team to deliver our Reindeer Run’s at local schools. There’s also the space for you to think creatively and bring new fundraising ideas and campaigns to our community fundraising calendar.
We’re looking to appoint an enthusiastic and positive individual who is great at communicating and confident at building relationships. You’ll also need to have excellent presenting skills to motivate and inspire our supporters. If you would like to find out more before applying, then please do get in touch, we would love to hear from you.
It’s an exciting time to join Phyllis Tuckwell as we prepare for moving back to our new hospice - and you can be a part of it.
About You
A successful Community Fundraiser will have:
- Experience of working within a fundraising team or relevant transferrable skills
- Be personable and friendly with strong communication skills to engage with a variety of audiences and ages, with presentation experience
- The ability to manage conflicting priorities and be adaptable to changing demands on your time
- Understanding of the locality of Phyllis Tuckwell and catchment area across West Surrey & North East Hampshire
- Experience of working with supporters/customers and/or volunteers
- The willingness to pull up your sleeves and join in as part of a busy team but have the ability to work independently
- Have a flexible approach to working hours as the role involves some evening and weekend working
- A full driving licence and their own car
For a full list of essential requirements, please refer to the job description and person specification document.
About Us
We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate, palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.
Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Income Generation team members are pivotal in helping to raise funds to deliver our vital services, ensuring ‘every day is precious’ for our patients.
The impact of our services on the lives of our patients and their families can be read about on our website.
Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
We Offer:
Excellent Benefits
- Six weeks paid holiday plus public holidays
- Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
- Health Cash Plan Scheme
- Employee Assistance Programme
- Staff Benefit Scheme
- Blue Light Discount Card
Excellent Career Development
- Skill Development and Training
- Project-Based Learning
- Apprenticeships
- Coaching
A Great Place to Work
- Equal Opportunities employer
- Flexible hours and flexible working
- Supportive colleagues
- 97% of our staff are proud to work for Phyllis Tuckwell*
*Phyllis Tuckwell Birdsong Hospice staff survey 2023
For further information regarding the role or to arrange an informal visit please contact Charli Springle, Community Fundraising Manager. If you are unable to apply on-line or have any questions about the recruitment process, please contact HR.
Closing date for receipt of applications: Monday 3rd November 2025.
Interviews to be held: Tuesday 11th November & Thursday 13th November
We reserve the right to close the role ahead of the closing date should sufficient applications by received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.
This post is subject to a Standard Disclosure and Barring Service check.
NO MEDIA OR AGENCIES
Our mission is to care compassionately for adults living with an advanced or terminal illness, and those closest to them.

The client requests no contact from agencies or media sales.
Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Our community sponsorship work fits within our ‘Migrants and Refugees’ theme of work, which combines place-based and multi-issue organising through our Migrants and Refugees Organising (MARO) team, and effective national campaigns, alongside the pioneering community sponsorship of refugees. Staff joining Sponsor Refugees are joining a thriving team that works collaboratively with the wider Migrants and Refugees theme.
About
This is a rare opportunity to combine strategic leadership, policy influence, and grassroots impact. As Head of Community Sponsorship, you’ll be at the forefront of one of the UK’s most inspiring community movements. Citizens UK played a pioneering role in bringing community sponsorship of refugees to the UK and now leads national programmes helping hundreds of people find safety, belonging, and a new start.
You’ll oversee national delivery of our sponsorship work, manage a talented cross-functional team, and shape the future of the UK’s refugee resettlement system. From working with community organisers and local groups to engaging senior policymakers and funders, your leadership will help grow a movement that places compassion, collaboration, and lived experience at its heart.
We’re looking for a mission-driven leader who can think strategically, build partnerships, and inspire others, someone who believes that ordinary people can achieve extraordinary things when they act together. If you’re ready to help shape the next chapter of the UK’s refugee welcome story, we’d love to hear from you.
Purpose
At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.
Citizens UK has played a pioneering role in introducing and developing community sponsorship of refugees in the UK. In response to the Syrian refugee crisis, it called for a Canadian-style scheme in 2015, which led to the UK government launching its own programme in 2016. Citizens UK was instrumental in shaping the policy and later established the Sponsor Refugees programme in 2017 Through training, advocacy, and coordination, it has helped hundreds of local groups welcome refugee families. In 2022, Citizens UK expanded its work by launching the Communities for Ukraine programme, matching Ukrainian refugees with UK hosts and most recently has run Communities for Afghans, resettling dozens of refugees. Throughout, it has combined grassroots mobilisation with national advocacy to build a sustainable, community-led model of refugee resettlement.
Main Responsibilities
As Head of Community Sponsorship at Citizens UK you will lead the complex strategic and operational delivery of the Sponsor Refugees programmes. This currently includes funded work to deliver a second phase of the Communities for Afghans programme to welcome 125 Afghan refugees as well as oversee the development of influencing work around the UK Government’s forthcoming sponsorship reform agenda. The post-holder will oversee a cross-functional team, ensuring that goals around refugee resettlement, host and sponsor recruitment, and strategic partnerships are met. This includes managing project performance through effective monitoring and evaluation, aligning operations with the organisation’s business plan, and integrating teams to deliver impactful results. The role also involves coordinating outreach to grow the network of hosts and community sponsorship groups, while embedding refugee voices in strategic planning and promoting meaningful community engagement.
In addition to project leadership, the Head of Community Sponsorship will drive organisational development by fostering collaboration, developing sustainable funding strategies, and ensuring alignment with Citizens UK’s broader migration and transformation goals. They lead relationship management with senior stakeholders, policy makers, and funders, and support the creation of campaigns and resources to expand public awareness and support for community sponsorship. With responsibilities spanning staff management, communications, and external representation, the role is key to shaping Citizens UK’s refugee resettlement strategy and sustaining its national impact.
Working as the Head of Community Sponsorship for Citizens UK, initially reporting to the Director of Communications and External Affairs, your main responsibilities will include:
Contribute to Citizens UK and Project Strategic Objectives
• Demonstrate ability to initiate and lead large-scale, national-level community sponsorship programmes that reflect and advance Citizens UK’s mission.
• Develop and implement strategic approaches that integrate community organising with refugee resettlement policy influence.
• Build and grow innovative that centre lived experience and drive systemic impact.
Build and Manage Projects & Achieve Work Targets Effectively
• Oversee multiple complex projects with national reach, ensuring targets on refugee resettlement, host recruitment, and strategic partnerships are achieved.
• Develop and manage project workplans, KPIs and budgets, ensuring delivery to time, standard, and impact goals.
• Establish systems for performance tracking, evaluation, and continuous improvement across project streams.
Learning, Expertise, Wellbeing & Inclusion
• Lead the team in learning and reflective practice, ensuring up-to-date expertise on sponsorship policy, refugee needs, and civic engagement models.
• Act as a senior expert in sponsorship strategy; coach and mentor staff and partners, and facilitate learning across departments and projects.
• Influence and lead the integration of equity, wellbeing and refugee voice into strategic decisions and delivery frameworks.
Develop and Manage External Relationships
• Lead high-level relationships with national and senior stakeholders, including government departments (e.g. Home Office), delivery partners and civil society institutions.
• Build and manage partnerships that advance sponsorship reform and position Citizens UK as a sector leader.
• Ensure stakeholder experience is consistently excellent and take the lead on resolving reputational risks or tensions.
Communications
• Act as a senior spokesperson for Citizens UK’s sponsorship work in the media, at public events, and in government or civil society forums.
• Lead the design and implementation of a high-profile communications strategy to influence narratives on refugee welcome and community leadership.
• Ensure communications align with ethical storytelling principles and amplify sponsor and refugee voices responsibly.
Develop and Manage Internal Relationships
• Lead and develop high-performing cross-functional teams, with clear expectations, direction, and collaboration structures.
• Effectively line manage senior staff and foster shared leadership culture across sponsorship and Citizens UK teams.
• Contribute to senior leadership structures, including strategic planning processes and transformation initiatives.
Generate Income and Resources
• Initiate and grow significant and sustainable income streams to fund Citizens UK’s sponsorship work.
• Develop and lead high-value funding partnerships with trusts, foundations and strategic donors.
• Demonstrate strong budget oversight and ensure effective use of financial and human resources in sponsorship delivery.
Personal Specification
(D) Desirable, (E) Essential
Qualifications
Degree or equivalent experience in a relevant field such as migration, social policy, international development, or community organising (D)
Management or leadership qualification, or relevant CPD in project or programme management, public policy, or team leadership (D)
Experience
Proven experience in leading complex, multi-stakeholder programmes related to refugee resettlement, community organising, or social impact (E)
Demonstrable track record of strategic leadership in a charity or community-focused setting (E)
Experience of managing cross-functional teams to deliver against ambitious organisational goals (E)
Experience of developing and sustaining strategic partnerships with civil society organisations, local authorities, or government departments (E)
Experience of designing and implementing systems for monitoring, evaluation, and learning to track progress and report to funders and or government stakeholders (D)
Demonstrable experience of driving collaborative campaigns or outreach efforts that engage diverse communities (E)
Key skills and knowledge
Strong leadership and team coordination skills – able to motivate, direct, and support multidisciplinary teams across multiple workstreams (E)
Excellent project and performance management skills – able to set strategic priorities, delegate effectively, and ensure accountability (E)
In-depth knowledge of refugee resettlement systems, community sponsorship models, and UK migration policy, including recent developments affecting Afghan and Ukrainian pathways (E)
Outstanding written and verbal communication – confident in producing compelling cases for support, policy communications, and public messaging (E)
Ability to design and deliver stakeholder engagement strategies, with a clear understanding of influencing policy and public opinion (E)
Skilled in developing and managing strategic partnerships with funders, policy-makers, and community groups (E)
Strong analytical and problem-solving skills – able to assess complex challenges, identify risks, and implement effective solutions (E)
Personal qualities & values
A mission-driven leader with a passion for refugee rights, community empowerment, and social justice (E)
Politically astute and able to navigate relationships with stakeholders from civil society, government, and grassroots communities (E)
Collaborative and people-centred, able to work constructively across teams and with volunteers, refugees, and community leaders (E)
Committed to embedding refugee leadership and lived experience into programme design and delivery (E)
Resilient, adaptable, and able to manage competing priorities in a fast-paced and evolving policy environment (E)
Comfortable working within an accountable team culture – open to feedback, reflective practice, and continuous improvement (E)
Willingness to work occasional evenings or weekends, and to travel when necessary to support programme delivery (E)
The client requests no contact from agencies or media sales.
Do you want to be part of an exciting service, supporting children and young people with mental health issues or emotional wellbeing needs?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Job title: CYP Support Worker – WithYOUth Service (Children and Young People)
Reference: 300
Salary: £23,809 - £25,238 per annum incl. Outer London Weighting
Hours: 37.5 hours to be worked flexibly across a 7-day week, between the hours of 2pm – 10pm (excluding bank holidays
Contract: Fixed Term until September 2026 (with possibility to extend)
Working base: Watford Wellbeing Centre (expectation of working flexibly in our centres across Hertfordshire and from home)
About the Project
Hertfordshire Mind Network (HMN) has been awarded Hertfordshire’s CAMHS Early Help Digital Intervention Service (WithYOUth).
The WithYOUth Service is an innovative partnership between BfB Labs and Hertfordshire Mind Network to provide a countywide digital service that is accessible to children and young people aged 5 – 18, at the earliest point of an emerging emotional wellbeing and/ or mental health need. The service will operate between 14:00 – 22:00 seven days a week.
Purpose of Post
As a CYP Support Worker you will be responsible for delivering this exciting service as part of a wider team, and whilst experience is advantageous, the most important thing to us and the children and young people we support is having the right values, skills and commitment to being part of this dynamic, new provision.
Our trauma-informed model offers a range of support options for CYP, based around digital interventions and supported by one-to-one and group sessions, so children and young people can engage in the way that works best for them. The service will build resilience in CYP by working with them to develop coping strategies and solutions that will enable them to improve their own health and wellbeing. We will also provide advice and guidance to parents/families/carers and professionals to provide a holistic response to supporting CYP and creating a network around them to empower and enable positive change.
We are looking for passionate, creative and committed individuals who wants to support children and young people to thrive.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for receipt of applications is 20th October 2025.
Please note: We will close the advert prior to this date if we receive sufficient applications.
Interviews to be held week beginning 27th October 2025 and will be held online via Teams.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
Mind in Croydon is seeking to recruit a full time Independent Mental Health Advocate (IMHA) to join our small, dedicated team of Independent Mental Health Advocates working to provide advocacy services to adults subjected to detention under the Mental Health Act in the London Borough of Croydon to ensure they understand, express and exercise their rights, and to enable them to access essential services. The advocacy team also provides Community Mental Health Advocacy for people who are informal patients in psychiatric hospital or living in the community and provides weekly advocacy service at two InMind Healthcare Group hospitals in Croydon.
This role is suitable for a fully qualified Independent Mental Health Advocate (IMHA) with a proven ability to support people under the Mental Health Act. We are not considering trainee positions at this time.
In December 2024 the team was awarded the Quality Performance Mark in Advocacy, a testament to their quality of service providing safe and life-changing support.
SALARY: £30,404 per annum
plus pension contributions (above 4% by salary sacrifice.
REPORTS TO: Advocate Service Manager
TERM: Permanent, subject to funding, full time (36 hours pw)
BASED AT: Bethlem Royal Hospital, Beckenham BR3 3BX. Advocates are also required to meet clients at different sites throughout Croydon and neighbouring boroughs.
This role supports hybrid working. Other flexible arrangements can be discussed however please note that specific flexible working arrangements such as staggered hours may not be feasible due to operational constraints set by the Hospital.
To apply, please submit an up-to-date copy of your CV and a cover letter no longer than 2 A4 pages, outlining your reasons for applying and demonstrating how you meet the criteria set out in the person specification.
Mind in Croydon is working to promote good mental health. It seeks to empower people to lead a full life as part of their local community.
The client requests no contact from agencies or media sales.
Job Title: Regional Fundraising Coordinator
Location: Home-based or Hybrid (with 1 day per week in the London Office)
Hours: 35 hours per week (Part-time and flexible working requests welcomed)
Contract type: Fixed Term contract until 30/06/2026
Salary: £26,580 per annum (Home-based) - £29,241 per annum (Hybrid)
What we do: We help young people through cancer
How we work: We’re Determined, United, Spirited and Kind
What we’re looking for:
- Someone who will support the success of the Regional Fundraising team by coordinating a range of processes, projects and ways of working to create better collaboration and consistency across the team, enabling us to meet our team objectives of securing sustainable income.
- Someone who can monitor and take ownership of all regular Regional Processes e.g. Monthly financial reporting, basic database (CARE) checks/reporting, risk assessment process, setting up team meeting and conducting research.
- Someone with a data driven mindset and confident in representing the team’s data needs to other teams such as Data team and CRM Migration team.
- Someone confident in liaising with other teams across the charity as needed (e.g. obtaining data from data team, bringing back key information on upcoming campaigns etc).
What we offer:
- Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day to day work and refocus.
- Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
- Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
- Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
- Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
- Health Cashback Plan: access a health cashback plan to cover medical expenses.
- Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
- Discount scheme: access exclusive savings at various high street retailers and gyms.
- Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.
How to apply:
You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role.
Key dates:
Applications by the end of 22nd October 2025, 1st Stage Interviews Wednesday 29th October online and 2nd Stage Interviews 5th November online.
Our commitment to inclusion and accessibility:
At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team and we will do our best to accommodate your request.
We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description and shortlisting questions. If you would like to opt into this scheme, please tick ‘yes’ on the application form.
Please note in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the essential criteria and provide the strongest responses to the shortlisting questions.
Please note: we’re unable to offer individual feedback at the shortlisting stage.
Privacy and Safeguarding:
At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).
For information on how we collect, store and process personal data please get in touch with the HR Team.
We’re here to give every young person facing cancer the best care and support.





The client requests no contact from agencies or media sales.
At Ambitious about Autism, we're currently looking for a Youth Engagement Officer – Autistic and OK to join our team on a 2 year fixed term contract.
The Youth Engagement Officer will play a central role in ensuring autistic young people are meaningfully involved in shaping and delivering the next phase of the Autistic and OK programme. You will support the co-design and development of new peer-led workshops for the schools toolkit and developing resources for a whole school approach, collaborating with colleagues in the Participation team and a diverse group of autistic young people.
You will coordinate the recruitment, induction and ongoing support of our autistic programme ambassadors ensuring that their contributions are valued, inclusive and impactful. The role will involve facilitating engagement sessions and workshops with autistic young people, enabling them to co-produce programme content and participate in media, advocacy and public engagement opportunities.
We are looking for someone who has:
- Considerable experience in youth work, participation, community engagement, or a related field.
- Experience of working directly with young people, particularly neurodivergent young people, and facilitating their meaningful involvement in projects, workshops or campaigns, including both in-person and online formats.
- Proven experience of co-design or co-production with young people, with a strong understanding of inclusive and accessible facilitation practices.
- Understanding of autism and the barriers that autistic young people may face in education and participation settings.
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.

The client requests no contact from agencies or media sales.
Medical Detection Dogs trains dogs to save lives.
We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease. We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist, innovative field.
JOB TITLE:IT Operations Manager
LOCATION: Great Horwood, Buckinghamshire
SALARY: £33,000 - £36,000 p/a
JOB TYPE: Permanent, Full Time - 37.5 hours per week (Part-time applications considered)
REPORTS TO: Head of Finance and Resources
MAIN PURPOSE & SCOPE OF THE ROLE:
The IT Operations Manager will ensure the smooth and secure running of all technology systems across the charity. This role provides operational oversight of IT services, suppliers and infrastructure, enabling staff to work effectively while maintaining compliance, security and resilience. The postholder will play a key role in supporting organisational growth through effective systems management, project delivery and stakeholder engagement.
WHAT YOU’LL DO:
Oversee and coordinate the charity’s technology function, ensuring outsourced services are managed effectively, systems are secure and well-maintained, and projects are delivered on time. The postholder will act as the operational lead for technology, supporting staff and stakeholders and contributing to the ongoing development of the charity’s digital capabilities under the Head of Departments’ guidance.
ABOUT THE ROLE
You will oversee and coordinate the charity’s technology function, ensuring outsourced IT services are managed effectively and systems remain secure, reliable, and fit for purpose.
You will act as the operational lead for technology, supporting staff and stakeholders while driving the delivery of small-to-medium projects such as system upgrades, CRM enhancements, and security improvements.
You will maintain oversight of all systems, integrations and licences, ensuring accurate documentation and identifying opportunities for improvement.
You will also play a key role in governance and compliance, promoting cyber security best practice, supporting data protection measures and maintaining the technology risk register.
This is an exciting opportunity to shape and strengthen the charity’s digital capabilities, working closely with suppliers and internal teams to ensure technology enables our mission.
Responsibilities of the Role
Supplier & service management
- Act as the main operational contact for outsourced IT support and helpdesk, charity database, and website providers, ensuring effective communication and service delivery.
- Monitor supplier performance, service level agreements (SLAs), and ticketing systems. Escalate issues and follow up to resolution as needed.
- Maintain the contract register, arrange renewals, and support procurement activities related to technology services and systems.
Systems oversight and documentation
- Maintain an up-to-date map of organisational systems, integrations, licences, and the asset register.
- Manage hardware and software requirements across the organisation, ensuring systems are fit for purpose and aligned with operational needs.
- Identify operational risks, technical issues or gaps in provision and implement quick-win improvements where possible.
- Ensure process documentation and user guides are accurate, accessible, and regularly updated.
Project coordination and delivery
- Lead or coordinate small-to-medium technology projects (e.g. multi-factor authentication rollout, system upgrades, CRM module implementation, data migrations).
- Manage project timelines, stakeholder communications, and supplier delivery to ensure successful outcomes.
Governance, security & compliance
- Support the implementation of IT policies (e.g. acceptable use, backup, remote access) and data protection controls.
- Maintain the technology risk register and report to the Head of Finance and Resources to support compliance with relevant regulations and standards, including GDPR.
- Promote cyber security best practices across the organisation, including coordinating periodic phishing tests and reporting outcomes via outsourced suppliers.
- Track departmental spend, support budget monitoring, and prepare cost forecasts for future technology needs.
- Contribute to business cases for new systems or technology investments, ensuring alignment with strategic goals.
Stakeholder liaison & internal enablement
- Act as the bridge between technical suppliers and non-technical staff, ensuring clear and effective communication.
- Communicate outages, system changes and project plans clearly to internal stakeholders. Provide guidance and support to users as needed.
- Deliver occasional training or guidance to staff on systems and processes (not first-line helpdesk).
- Develop and report on departmental key performance indicators (KPIs), including but not limited to
PERSON SPECIFICATION:
Experience & Qualifications
Essential
- Reliable with a proactive ‘can do’ attitude and flexibility to adapt the role as the organisation’s needs evolve
- Experience coordinating IT services, suppliers or technology projects within a small to medium-sized organisation
- Strong organisational skills and stakeholder management experience
- Clear and confident communicator, able to translate technical issues for non-technical staff
- Working knowledge of common business IT systems including Microsoft 365, cloud services, CRMs, and basic networking concepts
- Good understanding of information security and data protection principles (e.g. multi-factor authentication, backups, GDPR)
- Comfortable working independently and managing competing priorities effectively
- Comfortable working in the presence of dogs
Desirable
- Experience working within the charity or third sector
- Experience of working with Managed Service Providers or outsourced IT support models
- Familiarity with website content management systems and CRM/database suppliers
- Basic experience in budgeting or procurement processes
- IT project management experience
Knowledge & Skills
DESIRABLE
- Ability to work independently and exercise sound judgement in a fast-paced and evolving environment
- Ability to build and maintain effective working relationships across teams
- Strong attention to detail and ability to maintain confidentiality
- Proficiency in using Microsoft Office applications
- Highly effective written and verbal communication skills
- Good influencing and negotiation skills
- Ability to support and guide colleagues in IT-related matters, fostering a collaborative and solution-focused approach
Other Requirements
- A full current driving license
- Comfortable with dogs in the workplace/office
DIVERITY, EQUALITY & INCLUSION
We are a welcoming, diverse and inclusive charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.
Values & Behaviours
Working at Medical Detection Dogs will be a richly rewarding experience.
Our Values & Behaviours encapsulate who we are, what we stand for and what it will feel like to be part of our team:
- We are respectful.
- We stay positive.
- We strive for excellence.
- We communicate and listen.
- We are ambassadors.
- We are one team.
And of course, we advocate for Medical Detection Dogs whenever we get the chance, and we pride ourselves on our role as ambassadors for the charity.
The client requests no contact from agencies or media sales.
Victim Support are looking for a full-time Victims Advocate to work on our Anti-Social Behaviour Project based in the Royal Borough of Kensington & Chelsea.
This role is working full time 37.5 hours per week and is offered on a fixed term basis until the end of March 2026.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the Role:
This role is based in the Royal Borough of Kensington & Chelsea. As a Victim Advocate you will:
- Support victims of Anti-Social Behaviour (ASB) and Hate Crime.
- Collaborate with funders and partners to ensure optimal outcomes for victims.
- Provide specialist advocacy for victims with both complex and non-complex needs.
- Assist vulnerable, high-risk, and repeat victims of ASB.
- Engage in community work, liaise with the commissioner, and attend face-to-face appointments.
- Attend the monthly ASB MARAC (JAG) Meeting.
You will need:
- Experience working with vulnerable individuals and those affected by ASB and crime.
- Proficiency in Microsoft Office for data recording and reporting.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.