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Top job
Birmingham and Solihull Women's Aid, Birmingham (On-site)
£25,419 per year
Assist the refuge manager in running the refuge, delivering a front line service offering support to women and children living in the refuge
Posted 5 days ago

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Closing tomorrow
Caritas Diocese of Salford, Multiple Locations (On-site)
£25,763 - £27,886 per year
Posted 2 weeks ago Quick Apply
St Mungo's, Lewisham (On-site)
£26,348 - £30,223 per year
Posted 4 days ago
Closing today at 23:59
Sussex Emmaus, Brighton (On-site)
£24,000 per year
Posted 2 weeks ago Quick Apply
St Mungo's, City of London (On-site)
£24,582 - £28,457 per year
Posted 2 weeks ago
Morgan Hunt, Trafford (On-site)
£11 - £13 per hour
Posted 1 week ago Quick Apply
Friends for Leisure, Multiple Locations (Hybrid)
£19,100 - £22,100 per year
Posted 4 days ago Quick Apply
Manor Gardens Welfare Trust, London (On-site)
£23,895. - £25,211.3 FTE per year. Part time posts will be pro-rata according to contracted hours
Posted 1 week ago
Kinship, Multiple Locations (On-site)
£23,500 per year
Join us and deliver our Kinship Connected programme, providing targeted support to kinship carers and special guardians.
Posted 1 day ago Quick Apply
Page 1 of 69
Birmingham, West Midlands (On-site)
£25,419 per year
Permanent, Full-time
Job description

Duties and Responsibilities


• To work within BSWA’s administrative and financial systems.

• To ensure that adequate records are kept for all service users.

• To keep accurate records of financial transitions in line with BSWA’s procedures.

• To ensure that Health and Safety records are kept up to date.

• To monitor and evaluate the refuge service via various methods including feedback from service users and by producing statistical information.

• To keep inventories of all refuge contents.

• To contribute where appropriate to the preparation of returns for funders.

Support Work:

• To produce and regularly review Individual Support Plans (ISP) for each service user, in conjunction with the service user.

• To recognise women and children’s individual needs and refer to specialist agencies where necessary as part of their ISP.

• To identify the needs of women and children leaving BSWA refuge after being offered permanent accommodation.

• To identify and make links with existing projects and community services and to develop joint services where appropriate.

• To ensure the primary needs of residents are met. This includes medical, financial, housing, legal and education rights.

• To organise activities and celebrations in the refuge for women and children which raise self-esteem, bring people together and broaden awareness. 

• To assist women in making claims for any welfare benefits that they may be entitled to.

• To ensure that appropriate applications are made for re-housing.

• To accompany women as appropriate and agreed by your line manager, to case conferences and meetings that may affect their own and/or their children’s welfare.

• To make representations, as appropriate and agreed by your line manager, to external bodies in support of women and children.

• To keep the refuge ‘welcome pack’ up-to-date.

• Devise and implement appropriate methods of communication with women and children living in refuge, in agreement with your line manager.


• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuge, staff, volunteers and service users by:

a) maintaining BSWA communication records

b) following safety procedures

c) carrying out risk assessments in conjunction with your line manager 

d) attending team and project meetings

• To attend in-house training.

• To attend support and supervision sessions with your line manager.

• To participate in multi-agency work and to develop a professional working relationship with external agencies.

• To contribute towards your project’s quarterly Management Committee report.

• To be involved in the Annual Review process.

Premises and Equipment:

• To take referrals and welcome women and children into the refuge.

• To ensure that the appropriate agreements related to tenancies are completed.

• To ensure that the appropriate agreements related to support are completed.

• To ensure that the refuge revenue is collected by completing housing benefit forms and all personal contributions are collected on a weekly basis, in advance.

• To report to your line manager any difficulties in relation to the collection of rent and other charges.

• To ensure that any house rules are read and understood by new tenants and that all residents comply with them.


• To identify and attend training relevant to the post in agreement with your line manager.

• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users.

• To raise awareness of the impact of domestic violence on women and children and of the BSWA services.


• To maintain the confidentiality of the women, young people and children using the service and in all matters relating to the organisation.

• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.

• To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to refuge work.

• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.

• To ensure the efficient use of resources at all times.

• To support volunteers in the delivery of BSWA services.

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.

• To participate in the development and annual appraisal of a personal individual development plan with the line manager.

• To participate in 24 hour on call cover and provide emergency cover.

• To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post.

*BSWA provides safe secure accommodation to some of the most vulnerable women and children therefore in order to ensure we provide maximum support and safety it is essential that our service is available to them 24/7. We do this through operating an on-site rota that covers weekends, evenings and bank holidays as well as a 24 hour call out system. 

These posts are subject to a 6% pension contribution.  Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010).
BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment. 
BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team.

Posted on: 24 May 2022
Closing date: 10 June 2022 at 12:00
Tags: Support Worker

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