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Remote
Unpaid role, expenses not paid
Voluntary
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Job description
Friends of Refugees London offers befriending and advocacy services to refugees and migrants - we are looking for an organised, friendly Volunteer Coordinator to help manage our volunteer programme, ensuring volunteers and clients have a positive experience from their first enquiry through to being matched and beyond.
About the role
This is a varied and rewarding coordination role that is pivotal to the charity’s work. You'll help guide volunteers through every stage of their journey with us, from initial enquiry through to them being matched with a client and throughout the befriending relationship.
Working closely with our small, friendly group of trustees, you will be the main point of contact to keep our volunteer programme running smoothly through a mixture of administration, communication, and coordination. As a small charity, we're flexible and collaborative, and you'll have the opportunity to help shape how we grow.
Key responsibilities
- Respond to enquiries from prospective volunteers and help guide them through the application process.
- Assess volunteer applications and shortlist candidates.
- Co-ordinate volunteer interviews with trustees.
- Manage the volunteer onboarding process, including DBS checks, references and training invitations.
- Coordinate matches between befrienders and clients, with support from the wider team.
- Maintain accurate volunteer and client records using spreadsheets and online systems.
- Keep in regular contact with volunteers throughout their journey, answering queries, providing updates, and flagging any issues to the trustees.
- Support the organisation of volunteer training sessions and other events as needed.
- Support the charity’s internal and public-facing communications.
- Help identify ways to improve our volunteer processes as the charity continues to develop.
PERSON SPECIFICATION
- Excellent organisational skills and attention to detail.
- A warm, reliable communicator who enjoys working with people.
- Someone who can work independently and manage their own time.
- Comfortable working remotely as part of a small, collaborative team.
- An interest in supporting refugees, people seeking asylum, and vulnerable migrants.
EXPERIENCE AND SKILLS
- Confidence using Google Workspace (essential).
- Experience in administration (essential).
- Experience of working with vulnerable groups and/or safeguarding awareness (highly desirable).
- Experience using off-the-shelf content management systems (highly desirable).
- Experience managing data (highly desirable).
- Experience in public-facing communications such as writing content and managing social media accounts for organisations (desirable).
- Experience in voluntary organisations or as a volunteer (desirable).
- Languages: fluent English (essential); Farsi/Dari/Pashto/Arabic/Spanish/French (desirable).
If you meet most, but not all, of the requirements outlined above, please feel free to apply! You may have other skills and experiences which can make a positive contribution to our work and we are happy to consider your application.
What you'll gain
- Practical experience in volunteer coordination and charity operations.
- The opportunity to shape a small, growing charity.
- The opportunity to make a real difference to the lives of refugees, people seeking asylum, and vulnerable migrants in London.
- A flexible volunteering opportunity that fits around work, study, or other commitments.
- Experience working alongside an experienced and supportive trustee team.
Organisation
Refreshed on: 21 September 2026
Closing date: 16 October 2026 at 15:13
Tags: Volunteering Management, Operations, Customer support, Human Rights, Logistics, Refugee / Immigration
The client requests no contact from agencies or media sales.
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Remote
Unpaid role, expenses paid
Voluntary
Job description
Placement Volunteers at the British Red Cross are highly valued for the skills and energy they bring. We aim to provide our placement volunteers with an insight into the daily workings of the world’s largest humanitarian organisation. They will have access to relevant in-house training and development opportunities during their placement with possible ad hoc opportunities to get involved in other areas of activity.
Our placement volunteers will help make a great contribution to the work of the British Red Cross and will be responsible for achieving specific agreed objectives within one of our various departments.
About the role:
Ready To Help is a new British Red Cross programme that provides funding and support for young people aged 15-25 to design and deliver projects that help communities become stronger, more connected and more resilient.
We're looking for a creative and enthusiastic volunteer to help launch and promote the programme over a three-month placement. This is an exciting opportunity to gain hands-on experience supporting a national charity whilst helping young people turn their ideas into action.
Working alongside the Ready To Help Manager, you'll help create engaging resources, promote funding opportunities and connect with organisations that can help us reach young people across the UK.
**The expected start date for the placement is October 2026 and the placement will run for 3 months, weekdays, between 4 and 8 hours each week. **
This role would suit someone interested in marketing, communications, graphic design, stakeholder engagement, digital media, campaigns or community outreach. You'll have the opportunity to contribute to real projects, develop practical skills and help shape how the programme is experienced by young people and partner organisations.
Most volunteering can be completed remotely and the role is flexible around work, study and other commitments.
What you will be doing:
You'll work alongside the Ready To Help Manager to support promotion of the programme and improve engagement. Activities may include:
- Designing visually engaging versions of project resources such as the Ready To Help Applicant Information Pack, Frequently Asked Questions Sheet and Learning Journey.
- Creating promotional materials for schools, colleges, universities, youth groups and community organisations.
- Developing posters and digital resources.
- Helping identify organisations, networks and contacts that may be interested in promoting the programme.
- Building and maintaining a stakeholder contact database.
- Developing creative ideas to measure engagement and understand which promotional approaches are most effective.
We're looking for a volunteer who can help us raise awareness of the Ready To Help programme and ensure that as many young people as possible have the opportunity to access funding and support.
You'll help us communicate with a wide range of audiences, present information in engaging ways and develop creative approaches to promoting the programme. Your ideas and contributions will help ensure Ready To Help reaches the young people who could benefit from it most.
We'd love to hear from people who:
- Enjoy being creative and generating new ideas.
- Have an interest in marketing, communications, graphic design or campaigns.
- Have an eye for design and enjoy creating resources that are visually appealing, easy to understand and engaging for different audiences.
- Can communicate clearly and effectively in writing.
- Have good organisational skills and attention to detail.
- Enjoy thinking about how to engage different audiences.
- Can work independently whilst also collaborating with others.
Equality & Diversity
Diversity is something we celebrate. We want you to be able to bring yourauthentic selfto the Red Cross and feel that you belong.
We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If up front costs are difficult, you can speak to your volunteering manager about this to find alternatives.
We welcome refugees, asylum seekers and others currently in the UK to volunteer with us.
We want volunteering to be accessible to everyone.
Bursary Scheme
The British Red Cross offers a bursary scheme to those placement volunteers from low-income households. Eligibility will be determined through a separate application process open to all short-listed candidates. All British Red Cross volunteers are entitled to out-of-pocket reasonable expenses. For this scheme we are defining low-income households as: Inside London: Living with family or partner £25,000 or under. Living independently £22.500 or under Outside London: Living with family or partner £18,500 or under. Living independently £16,500 or under
Health and Safety Statement
We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need.
Organisation
Posted on: 21 September 2026
Closing date: 06 October 2026 at 09:33
Tags: Administration, Advice / Information, Project Management, Volunteering Management, Programme Management, Youth / Children
The client requests no contact from agencies or media sales.
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