Regional operations coordinator jobs in glasgow
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.
Closing date: Midnight on 03 December 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 16 December 2025
Registered Charity
101 - 500
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Thank you!
The Opportunity
You’ll work closely with the Senior HR Officer to ensure the smooth running of the charity’s HR processes, playing a key role in providing largely administrative support for all aspects of the employee life cycle for the charity.
From posting job adverts and preparing employment contracts to conducting pre-employment checks and completing leaving processes, you will ensure that our HR systems, processes and procedures are maintained appropriately.
1. General HR
- Work with the Senior HR Officer to provide HR administration for all aspects of the employee life-cycle from preparing employment contracts and collecting and assessing references, to completing leaving processes and reviewing exit questionnaires
- Maintain the accuracy of the data across all our platforms; create and amend any relevant HR documents.
- Administrative support for special HR projects, these might include initiatives like increasing retention, personal development or our staff rewards package.
- Track and maintain DBS/PVG renewals as the organisation’s criminal records’ check sponsor
2. Recruitment
- Manage our recruitment platform and training hiring managers on how to use it.
- Coordinate with staff teams to manage the job requisition to job advertising process; hold them accountable for ensuring that job adverts are posted on the more appropriate/relevant websites, within budget and in good time.
- Coordinate and schedule interviews with relevant managers
- Ensure applicants receive prompt and sufficient communications regarding their progress/ the outcome of their applicant journey.
3. Onboarding, Induction & Separation
- Process the onboarding of new starters including overseeing collation of required documents, including DBS/PVG checks, right to work checks, reasonable adjustments forms, working from home risk assessments, references and preparing contracts.
- Carry out DBS renewals for staff, be a port of call with the rest of the safeguarding team for concerns.
- Coordinate new starters induction including, laptop issue, training set up and IT systems set up.
- Ensure all new starters receive mandatory training and this is recorded on the HR database and tracked for renewals.
- Coordinate leavers, including returning of equipment and handover of key information; conducting and recording exit interviews.
See attached job description for more detail on the key responsibilities in the role
Person Specification
People skills
- Interpersonal skills to form effective working relationships with people at all levels in the organisation
- Integrity and approachability, as managers and staff must feel able to discuss sensitive and confidential issues with you
IT Skills
- Basic Microsoft Office
- Basic IT literacy
See attached job description for more detail on the person specification
Benefits
- 36/37 days (England & Wales and Scotland respectively - includes bank and public holidays and three days to be taken between Christmas and New Year) pro rata'd, plus up to 3 days additional annual leave increasing with length of service.
- Time off in lieu for work outside contractual hours
- Employer pension contributions of 5% plus salary sacrifice contribution the equivalent of Employer National Insurance after a satisfactory completion of your probationary period
- Flexible work options such as hybrid working, flexitime, part-time
- Cycle to Work scheme
How to Apply
Interested candidates should apply by submitting to our application portal Pinpoint the following information by 23:59PM, Wednesday 26th November 2025
- Why would you like to work at the Social Mobility Foundation?
- What makes you a suitable candidate for this role? Please refer to the role profile and person specification.
Please note that generic applications and CV’s will not be considered.
Registered Charity
21 - 50
We unlock potential, broaden horizons and create opportunities for young people
The client requests no contact from agencies or media sales.
Thank you!
This exciting new role at the Green Party has been created to underpin the Party's work on equity, equality, diversity and inclusion. The EEDI & Culture Manager will act as an internal advisor and will aid the leadership in defining the Party's responsibilities in this area.
We are looking for someone with a high level of knowledge and experience relating to EEDI and culture. You will be familiar with relevant legislation and best practice. You will also have experience in leading development and change in organisations.
The EEDI & Culture Manager will be working with people across the organisation at all levels. This includes the leaders of the Party and governance bodies, employees and activists. They will have the opportunity to shape and influence the Green Party's approach to increasing diversity and help cultivate an inclusive, equal and equitable culture across the organisation.
The client requests no contact from agencies or media sales.