Senior Administrator
Trull Farm Buildings, Tetbury, Gloucestershire

About Us

We are The Trust Partnership. Our vision is to help charitable Trusts, Foundations and Almshouses to provide better informed, better managed and better directed funding and housing and to use their resources to the best advantage of all their stakeholders.

We are excited that we’ve not only been able to build a thriving business, but to do so on strong ethical foundations. The way we treat our staff, our clients and other stakeholders is important to us, and becoming a Certified B Corporation in 2016 was evidence of our positive impact locally and on the sector as a whole. We believe it’s possible to be a good business and a profitable one at the same time.  

We’re currently looking for a Senior Administrator to join our team and provide a high level of administrative support to our organisation and our clients. 

The Benefits 

- Salary of £19,000 - £22,000 dependent on skills and experience
- Work as part of a friendly and caring team
- Lovely offices in a farm building
- 24 days’ holiday per annum plus Bank Holidays
- Christmas shutdown
- Free parking
- Perkbox benefits (after probation) including free cinema tickets and high street discounts

The Role

As the Senior Administrator, you will ensure the smooth running of meetings, prepare meeting agendas, take accurate minutes, maintain the effective Governance of the Trustee Board and be a principal source of information between charity clients and The Trust Partnership. 

You will supervise the administration team and provide excellent client management support as well as cover for absentees within the team.

Some of your responsibilities will include: 

- Working with the Foundations Team Manager to provide day-to-day management and support
- Supporting the Director to develop and implement client processes across the team for new clients
- Delivering an ongoing Administrator refresher training programme for the Foundations team
- Providing an excellent service to a small portfolio of clients
- Answering queries from our clients and the general public via dedicated telephone helplines and emails
- Occasionally travelling for client meetings as required

About You

To join us as a Senior Administrator, you will need:

- Customer service experience 
- A high level of computer literacy, using Microsoft applications
- An excellent telephone manner
- Good organisational skills
- A keen interest in the charitable sector
- A full driving licence and access to your own vehicle (due to our location)

Experience of line management or leading a team would be beneficial to your application.

Other organisations may call this role Lead Administrator, Admin Team Leader, Administration Supervisor, Senior Office Administrator, Customer Service Executive, Customer Service Administrator, or Senior Client Services Administrator. 

The successful candidate will be required to undergo a Disclosure and Barring Service check.

So, if you’re seeking your next step as a Senior Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Working hours: 37.5 hours per week with some evening work as required

An exciting opportunity has arisen for a personable and professional Team Executive with solid support skills to work within the trust office for an educational charity and multi-academy trust. 12 Month FTC.

The Role
Providing executive support to the Chief Executive Officer and Executive Assistant.
Keep up to date with any changes to the statutory admissions code and admissions appeals codes and inform the executive team and Head teachers of any necessary amendments.
Update the admissions page of our website and publish the admissions policy, procedure and admissions events.
Working alongside the Executive Team to develop trust wide marketing material including school prospectuses.
Diary management including the scheduling, organising and arranging of meetings and other business commitments. Ensuring they are suitably briefed for appointments and meetings.
Responsible for meeting arrangements, including preparation of papers, drafting minutes and agendas.

The Candidate
Content creation skills - information gathering, copy writing, editing and proof reading skills.
Experience of building positive professional relationships with key stake holders.
Strong team player who is also able to work with minimal supervision.
Ability to converse at ease with parents/students and members of the public, and provide advice and accurate spoken English.
Highly computer literate, including Microsoft Office suite.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Young Roots is recruiting a Senior Youth Caseworker to support children and young people through the asylum process and advocate on their behalf to enable them to access their full statutory rights and entitlements to education, social services support, housing, health care and legal advice.

They will be responsible for providing intensive 1-to-1 practical and emotional support to young refugees and asylum seekers (11 to 25 years old). The caseworker will manage their own caseload and support the Croydon Service Manager with monitoring and evaluation of the service.

This is an exciting opportunity to join our small team of dedicated staff and volunteers supporting young refugees in Croydon.

JOB TITLE: Senior Youth Caseworker (Croydon)

SALARY: £31,392 +5% pension contribution

HOURS: Full time 35 hours per week – regular evening work required (Thursday)

LOCATION: Croydon office but with regular travel across London.

ABOUT US

Our purpose is to build a movement for responsible leadership. We were set up in response to growing concern about the deficit of public trust in significant institutions.We believe that if we can help create more sustainable, open and fair organisations, we will all win. That is our challenge.

We work closely with a group of 26 major organisations from across the private, public and social sectors (ranging from the Civil Service, Met Police and British Army to Tesco, easyJet, Barclays, BCG and Save the Children). Our Fellowship programme brings together a diverse group of exceptional senior leaders from these organisations to explore the principles and practices of responsible leadership, and the challenges facing business and society. 

We were certified as a B-Corporation in 2018 which ensures we practice what we preach and our team come from a range of different backgrounds, from a strategy consulting firm and innovation agency to a major bank and No 10 Downing Street.

THE ROLE

In our next phase of growth, we have a lot of activity planned to significantly boost our impact, launching new programmes to reach more senior leaders in the organisations in which we work. We recently launched an Exchange Programme, where senior leaders are paired with other leaders from a totally different sector. They spend two days being observed by their partner before reciprocating, offering unique windows into different worlds and styles of leadership. In mid-April we launch our community dinners programme, where we invite people doing amazing things in their local communities across London to host a dinner with small number of senior leaders from one of our partner organisations. Leaders will learn about their host and the work they’re doing on societal issues, often with limited access to resources. 

We’re looking for a bright new team member to sit at the heart of our organisation and drive positive impact by creating efficient systems and delivering exceptional administrative support. The role will work across teams and programmes, meaning you’ll be learning fast in an entrepreneurial environment and collaborating with a number ofthe team. Your responsibilities will include, but won’t be limited to:

Programme support

• Supporting our range of exchange programmes – working alongside our Exchange Programme Manager, help coordinate venue bookings and catering arrangements, drive proactive written and verbal communication with participants, prepare supporting documentation 
• Supporting the successful launch of our community dinners programme – help research, recruit and onboard new dinner hosts, coordinate logistics and handle communications between participants and hosts, map programme dates and timetables, create information packs and supporting paperwork, ensure clear communication with all involved. Our ambition is for this programme to grow and for you have the opportunity tobe part of creating it
• Supporting our Fellowship programme – your support may involve event organisation, editing biographies, short essays and reports, proofing communication, coordinating the printing of collateral, follow up emails
• Handling programme registrations, last minute cancellations, queries and questions
• Reviewing and using feedback to drive improvements in our programmes

General administrative support

• Supporting with the preparation and delivery of workshops and events as required, this may include setting up rooms, printing handouts, coordinating catering and venue bookings, greeting participants
• Taking a lead on generally improving the efficiency of our processes
• Supporting the team with any ad hoc projects

We don’t expect the person we hire to have ALL the following but hopefully this gives you a sense of what would enable you to thrive in this role and in our team:

APPLY IF…

• You would like a varied role that covers a number of aspects of working within a growing, entrepreneurial business, where you roll up your sleeves and get stuck in 
• You are attentive to detail and highly organised, confident in your ability to co-ordinate multiple tasks, manage competing priorities and work to tight deadlines
• You are a quick learner, proactive and like to be hands-on and get things done 
• You can think and plan ahead, and like to get stuck into a range of different jobs
• You have strong written skills and are happy to pick up the phone, building relationships with people quickly
• You are adaptable and able to manage competing priorities. Our priorities regularly change and so you must be comfortable with being flexible to respond to that, whilst not losing focus on your longer-term projects
• You would love to learn about running a successful social enterprise with big ambitions to have a meaningful impact on the world, and are excited by the prospect of joining our journey
• You are interested in how people learn, both in terms of the work we do, and supporting the training and development of our internal team
• You are comfortable working to tight deadlines, and you thrive under pressure

YOU’LL LOVE IT HERE IF YOU…

Are passionate about being efficient, resourceful, creative and a great problem solver

• Have a strong collaborative work ethic, are optimistic, bring warmth and good humour to work, and positive intent to every situation 
• Are fascinated by different organisations and sectors, and would enjoy working with some of the UK’s most influential institutions
• Have a curious mind and are always open to the insights and perspectives of others
• Love the idea of working for an organisation where people share your values and are fully focused on making a meaningful impact on the world
• Would enjoy working in a fast-paced environment, are happy to work without a big support structure around you, and would like to grow with a small but ambitious organisation as it develops over time

BENEFITS

• Working for an organisation where we take our values and purpose seriously, and work hard to practice what we ‘preach’
• An intense but fun working environment, where everyone is enthusiastic about their job (as well as things outside it) 
• Private health insurance with Vitality (which also provides discounted gym membership, after passing probation)
• Pension allowance (5% matched contribution)
• A book allowance to build the Forward Institute library 
• Generous opportunities for Training & Development
• Generous holiday allowance – and a sensible approach to flexible working

It is envisaged that this will be a full-time role, but it would be possible to structure it as 4 days a week for the right candidate.

TO APPLY

Please submit your application by 10am on Monday 9thMarch

First round interviews will take place on Thursday 12th and Friday 13th March, and second round interviews on Wednesday 25th March. Please state if you envisage this being a problem.

You will need to hold any relevant Visas/Work Permits

Senior Project Administrator

After obtaining European Regional Development Funding to support “SME Competitiveness” in East Herts, there is an exciting opportunity to work on a 3-year project to expand the council’s flexible working facility (the Launchpad) and support social enterprise, bio-science and airport MRO sectors, as a Senior Project Administrator.

Position: ERDF Senior Project Administrator

Salary: Grade 8, £32,878 to £35,934 (not inclusive of local weighting) with part-time working and job share considered

Hours: Full-time, 37 hours per week

Contract: Fixed term contract for 3 years

Location: Bishop’s Stortford and Hertford

Closing Date: 8th March

We are looking for a highly motivated individual to administer key parts of the project. Some of the key responsibilities include:

• Monitor delivery of the contract ensuring that agreed targets, outcomes and outputs are met, on time and on budget, to agreed standards.
• Collation and reporting of budget, outputs and outcome data, in accordance with ERDF reporting and auditing requirements.
• Provide strategic advice on the overall Launchpad 2 project as required.

About You

The Senior Project Administrator role would suit an individual with a strong eye for detail and accuracy, an understanding of the challenges facing business growth in the district and with some experience of managing externally funded projects.

The ideal candidate will have:

• Experience of managing contracts/projects.
• Strong administration and process skills.
• Attention to detail and be very process driven.
• Ability to form positive relationships with different stakeholders.
• Excellent written and verbal communication skills.

If you do not hear from us within 2 weeks of the closing date, please assume that your application has not been successful.

If your application has been successful, the recruiting manager will contact you to invite you to an interview.  We hope you enjoy the process and look forward to making contact with you very soon.

About the Organisation

East Herts is consistently rated as amongst the best areas in the country to live, with excellent schools and healthcare, a huge array of green space, beautiful waterways, unique market towns and picturesque villages

Whatever the role, everyone contributes to delivering great services to the local community. The vision is to preserve the unique character of East Herts and ensure it remains one of the best places to live and work.

Our client is dedicated to staff development and individual success within a team framework. To help their staff deliver, they provide a supportive work environment, development opportunities and work to help everyone achieve their potential, whilst enjoying a positive work-life balance.

Benefits:

• A variety of flexible working options available, including part-time working, job share, compressed hours and home working
• Flexi-time scheme
• Free tea and coffee
• Local Government pension scheme
• Generous annual leave
• A range of discounts including high street retailers and local leisure centres
• Professional environment where your career path really matters and your development is supported by the organisation
• Flexible and supportive team

You may also have experience in areas such as Contract Manager, Contracts Manager, Contract, Contracts, Services Manager, Programme Manager, Commercial Contracts, Project Manager, Administration, Senior Administrator, Junior Project Manager, Project Coordinator, Contract Coordinator. 

The role

This role is pivotal in the provision of a high-quality service to internal stakeholders, both in fundraising as well as other teams across the charity, by being the Data team lead for marketing data selections. The role is the first point of contact for the organisation around the delivery of selections and will also provide support to the Officers in the Data team to enable the efficient delivery of marketing selections for the organisation.

About you

You should be experienced in delivering a broad selections programme and ideally have used Faststats, or an equivalent selections delivery tool, to a high standard in doing so. You need to be confident in communicating complex technical information to a non-technical audience and to have excellent time management to allow you to work on multiple projects concurrently. You need to have experience in leading daily planning of selections for a team of officers and be assured in supporting them to deliver their goals.

About us 

We’re excited to announce that in April 2019, Breast Cancer Care and Breast Cancer Now united to create one charity for everyone affected by breast cancer. From research to care, our new charity has people affected by the disease at its heart – providing support for today and hope for the future. United, we can carry out even more world-class research, provide even more life-changing support and campaign even more effectively for better services and care.

By bringing together our passion, energy, expertise, funds and networks, we will make greater progress in more effective ways to make sure that, by 2050, everyone who develops breast cancer will live and receive the support they need to live well. 

Closing date for applications: 9.00am, Monday 9 March 2020

Interviews: w/c Monday 16 March 2020 

Relate is planning an ambitious new response to helping the four million people who currently benefit from our services and support, and the many more who could do so in future.

We’re planning to change our relationship with those we exist to support: we want people to not only to come to Relate in times of crisis but to develop a life-long relationship with us where our services and support are accessed at key life transition points. We want to be there to strengthen the nation’s relationships throughout life in ways that work for each individual.

Understanding our users and the wider context in which we’re working will be key to achieving this ambition. We want to build strong and meaningful relationships with relevant communities to inform, test, promote and join our work – and, crucially, to continually learn from one another. Learning from these relationships and adapting our services, support and channels appropriately will be central to helping more people in more ways that work.

Creative Support is a national not-for-profit organisation providing support to individuals with a range of care needs.  We are committed to providing high quality learning and development to our workforce, enabling the independence, wellbeing and social inclusion of the people we support.  We are a proud Stonewall Diversity Champion organisation and holder of the Investors in People Silver Award.

We are recruiting for an efficient and responsive individual to join our dedicated training department team, the Creative Academy.   This is a great opportunity to join a friendly team. We are looking for an enthusiastic, motivated individual with a can-do attitude to join our training team.  The job will be based in Stockport town centre, 5 minutes walk from Stockport train station,  and the successful applicant will have the confidence and ability to liaise with service users, employees, senior managers, stakeholders and the general public in a professional manner, delivering the highest levels of customer service (both face to face and over the telephone). 

Our range of employee benefits includes:

• A bright, modern open plan office environment

• Free life assurance

• Pension with company contribution

• A range of employee discounts

This is a fast paced and exciting role which would suit someone who enjoys working as part of a team, with at least one year’s reception/customer service experience, excellent organisational and communication skills. 

Interview date: 16 March 2020

Senior Database Officer
London, SE1

About Us

We are Pancreatic Cancer UK, the charity that is focused on supporting the research, diagnosis and treatment of pancreatic cancer.

It’s a tough challenge and a disease that has been sidelined for too long, but through our expert support and information services, our innovative research and our campaigns to improve care and treatment, we are tackling it head on.

We’re now looking for a Senior Database Officer to join our Data Team at our central London offices right on the bank of the Thames.

The Benefits

- Salary of £35,000 per annum
- 25 days’ plus Bank Holidays
- Contributed pension
- Travel loans for the purchase of an annual season ticket
- Death in service benefit
- Paid compassionate leave
- Employee assistance programme offering a free, confidential helpline on work and personal matters

If you have experience with CRM platforms, the charity sector and database architecture, this is a fantastic opportunity to join an organisation fighting an aggressive cancer and make a difference to patients and their families.

You will have the chance to use your expertise to inform the next steps of our expansion as an organisation and in turn, have a positive, life-changing impact.

So, if you want a rewarding career where you can develop both personally and professionally and join a dedicated and passionate team, we want to hear from you.

The Role

As a Senior Database Officer, you will manage all supporter data that is held on our database and design and implement reporting to ensure all relevant data is captured.

Working with the Database Manager, your role will involve:

- Accurately capturing and allocating financial data
- Ensuring all database design queries are dealt with
- Exporting segmentations of basic to intermediate complexity
- Recording all email-related captured data
- Overseeing and developing new data processes
- Monitoring and reviewing web forms to ensure best practice is followed

About You

To join us as a Senior Database Officer, you will need:

- Significant experience with CRM platforms and the charity sector
- Experience with database architecture and hierarchies and data management processes
- An understanding of the use of databases to support fundraising and manage supporter relationships
- Proficiency with a number of IT platforms, in particular Excel
- At a minimum, to have a degree level qualification

Other organisations may call this role Database Officer, Senior Data Officer, Senior Database Administration Officer, Senior CRM Administrator, or Senior CRM Database Admin.

Pancreatic Cancer UK may close this advert early if we receive a high volume of suitable applications.

Webrecruit and Pancreatic Cancer UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a rewarding challenge as a Senior Database Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Working hours: 35 hours, 9am – 5pm, Monday - Friday

Population Matters is looking for an experienced Senior Campaigner to play an important part in achieving our vision of a future in which a stable human population co-exists in harmony with nature and a healthy planet. 

This is a key role in a small but rapidly expanding team, where everyone’s contribution matters.  You will be a self-starter and relish the responsibility of delivering designated campaigns to a high professional standard with support from managers, but a great deal of independence. This role requires at least three years campaigning experience, or similar, in the Charity/NGO world.  You will be based from home, with regular travel to London and possibly other locations so being able to work on your own initiative and virtually is a key requirement for this role.

You are adept at establishing and developing great stakeholder relationships, and confident in representing your organisation  at events, at meetings and, ideally, in the media (training can be provided).  You also have the analytical and writing skills needed to produce authoritative and impactful reports, lobbying material and other communications. 

Most importantly, you are passionate about protecting our planet, securing global justice, empowering people and communicating our positive message. You will have a proven track record of developing, implementing and evaluating successful campaigns in the Charity/NGO sector. You will be tackling challenging issues including institutional inertia and entrenched views – you will need to be flexible, creative and dogged, and you’ll be working in a supportive, committed team where those skills will be shared and valued.

Population Matters is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

We are open to suggestions from candidates as to their terms of working, depending on their experience and proven working methods. We have envisaged this role as ideally a full-time post – but that is not set in stone.

The deadline for applications is midday on 11/03/2020. Interviews will be held w/c 16/03/2020. 

Please accompany your CV with a covering letter (no more than 500 words) explaining how you match our requirements and what you will bring to the role.

We're sorry, but due to our size it may not be possible to respond to every application.  If you have not heard from us by 16/03/2020 you should assume that, on this occasion, your application has been unsuccessful.  Thank you for your interest in Population Matters.

Population Matters - Every Choice Counts

Are you an organised administrator with an interest in Human Resources? Would you like to work for a small but impactful charity?

The Children’s Literacy Charity provides one to one literacy support for disadvantaged children in London primary schools.  We are looking for a HR Administrator to work in our office for 2 days a week.  Flexible working will be considered.

Responsibilities:

• Maintaining efficient and effective administrative support, in keeping with the nature of a tightly run, small charity
• To work collaboratively with members of the office team to ensure the organisation is run smoothly and efficiently.

In particular to take responsibility for: 

• the HR policy and practice including with respect to volunteers
• the maintaining of effective office systems and processes 
• providing administrative support for other charity functions including IT functions

Skills/Abilities:

• Excellent personal organisation with a high attention to detail. Able to manage a number of tasks at any one time.
• Good teamwork, communication and interpersonal skills and ability to interact well with staff and visitors to the office and tutors in schools.

For more details on how to apply please go to The Children’s Literacy Charity website

Salary £26,000 - £28,000 FTE depending on experience

Closing date:  4th March 2020

Interviews will be on 11th March and 12th March 2020

An opportunity for a Database Administrator has arisen within the Fundraising team.

Database Administrator
Location: Bosham, West Sussex
Salary: circa £22,482 per annum
Hours: 37.5 hours per week

The Database Administrator role will lead on the development, delivery and management of the strategy for the Raiser’s Edge database across the organisation. They will be responsible for the development, performance, integrity and security of the database. They will report and work with the Individual Fundraising Manager.

This role provides the ideal candidate with a practical working environment to display their excellent numeracy computer literacy skills, processing dynamic database functions across the hospice while helping to promote a strong analysis and data security.

• The successful candidate will be educated to an A-level or higher and have previous experience of fundraising or financial database systems. Raiser’s Edge experience is desirable; however, training can be provided. With previous experience of data entry, process validation and analysis, combined with effective interpersonal and communication skills, you can become a supportive member of the team in a friendly, inspiring and supportive working atmosphere.
• Minimum of 2 years working with IT database systems - ideally Raiser’s Edge or minimum 3 years in a fundraising or finance environment
• Experience and understanding of data entry, importing, process validation and analysis including segmentation, queries, exports and reporting

Takes a lead in research, segmentation development and analysis, building detailed models to predict behaviour, developing robust tests, conducting life time value, supporter profiling, attrition and other research and analysis to deliver pragmatic business benefits across the organisation.

As part of our committed team environment, we offer a comprehensive benefits package which includes holiday entitlement starting at 27 days per year, increasing to 33 days, plus bank holidays, or a continuation of NHS entitlement, a contributory pension scheme, or continuation to the NHS Superannuation Scheme, life assurance, access to complementary therapies, discounted gym membership plus a contributory cash reimbursement plan for you and family members.

Closing Date: 2 March 2020
Interview Dates: 9th and 11th March 2020

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the Apply button to be directed to our website to download the application form/information pack and other relevant documents.

No agencies please.

Senior Retail Customer Assistant
Southend County Court, Southend-on-Sea
£8.37 per hour
20 hours per week, Monday – Friday

Royal Voluntary Service cafés, shops and trolleys are part of the fabric of the NHS and other valuable services and they are a real asset in their own right.

We are different from commercial operators, and rightly so. Our employee and volunteer teams offer comfort, reassurance and a friendly ear to patients and visitors and act as a valuable link with helpful community services. 

Our shops and cafés are staffed by volunteers and employees and provide an outstanding range of healthy food choices.

Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

Would you like to make a positive difference to people’s lives? 

We are looking for talented, passionate people with the right skills and experience to work with us to deliver our mission - to keep people happy, healthy and connected in our communities and hospitals.

What you’ll be doing

Supporting the Service Manager or Deputy Manager and working alongside a friendly team of employees and volunteers, you will provide outstanding customer service at our café in Southend County Court. In this busy role, you will be responsible for:

- Providing a friendly and helpful service to customers
- Serving high-quality hot and cold food and beverages and help our customers to make product choices 
- Assisting with the day-to-day co-ordination and support of volunteers
- Operating the till and undertaking cash reconciliation
- Assisting with stock deliveries and replenishing stock
- Ensuring the café is well presented and meets all necessary checks
- Working as an active team member to support colleagues in all tasks

What you will need 

As a Senior Retail Customer Assistant, you will have the proven ability to lead a team by example to deliver a high-quality, friendly and professional customer service. You will have experience of working in a customer-facing role, have a ‘can-do’ attitude and be confident in maximising sales opportunities. 

Experience of EPOS systems would be desirable, as would experience of general administrative processes and the ability to use standard IT Microsoft and internet systems to a basic level. 

Applicants should be aware that the post will only be offered to successful candidates subject to pre-employment checks. This may include a criminal records check.  

Why work for Royal Voluntary Service

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service:

- We will train and support you in your role 
- We offer an employee assistance helpline
- We are happy to talk about flexible working 
- We offer a great pension scheme 
- You will receive 25 days’ annual leave plus paid statutory Bank Holidays (pro rata)

How to apply

To apply for this position of Senior Retail Customer Assistant, please apply via the button shown.

The closing date for this vacancy is the 15th March 2020. However, we reserve the right to close this vacancy early should sufficient applications be received. 

Interview date: 17th March 2020

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Other organisations may call this role Retail Supervisor, Senior Retail Advisor, Senior Retail Assistant, Senior Shop Assistant, Senior Store Advisor, Customer Service Advisor, or Retail Advisor.

Advice & Support Team – Senior Advisor

Duration: 35 hrs per week

Job Ref:  ASTSPA0220

About our work and values

Do you have passion for your work, a commitment to excellence and a desire to support some of the most vulnerable and excluded people in our communities? Could you support us to make positive lasting changes in people’s lives?

Providence Row works with more than a thousand homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, recovery and learning and training programmes.  Our aim is to ensure that people who are so often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These inform the content, style and delivery of all our services.

Providence Row’s Advice & Support service works with rough sleepers and those at risk of homelessness in the London Boroughs of Tower Hamlets and the City of London.  The role of Senior Personal Advisor (Advice and Support Team) is to engage with and support people who are sleeping rough or vulnerably housed.

Our service is on the front line of both homelessness prevention and the local response to rough sleeping. Beginning with a volunteer led triage assessment process that begins in our Welcome Area clients are allocated according to specialisms in the team covering preventative work and support for rough sleepers. The main emphasis in the service is to do everything possible to move people into appropriate accommodation in a borough or community which they have rights and entitlements to services.  This work is often done in partnership with other organisations, some of which are funded to help people move away from a life on the streets or which may operate in other sectors such as health.

Your contribution to our work and values

Passionate about providing quality support to some of the most vulnerable and excluded people in East London, you will have the drive and ambition to support your team to make positive lasting changes in people’s lives.

You have experience of delivering specialist support to vulnerable adults who have experienced homelessness. Enthused by the opportunity to manage a small team and volunteers, you are willing to develop your skills in line management, supervision and case work management. 

You will utilise your organisational and time management skills to ensure a smooth running of service. You have excellent communication skills and can create positive working relationships with a wide range of people, including external services. 

For an application pack, please visit our website.

The deadline for applications is midnight on Monday, 9 March 2020.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.