Senior business support officer jobs

Employment Type: Full time
Location: Remote · Multiple locationsIreland · UK
Salary: £62,000 - £72,000 (GBP)25 days holiday plus other benefits.
Seniority: Senior
Closing date: 9:00am, 4th May

About GLAN

GLAN is an independent non-profit organisation made up of lawyers, investigators and campaigners. We pursue legal action against powerful actors involved in serious human rights violations and environmental harms, working across borders with international and local grassroots organisations. 

Our vision is justice across borders.

We are a fully remote team - our committed colleagues are spread across multiple countries, and we have offices in Ireland and the UK.

We currently work across three key focus areas: 

• Accountability for Atrocity Crimes
• Environment and Climate Litigation
• Abuses in Value Chains

About the role

The Chief Operating Officer at GLAN will play a crucial role in steering the team in the successful implementation of the charity’s organisational strategy, and will be responsible for ensuring the day-to-day smooth running of the organisation – in order to build a sustainable, compliant, resilient and well-governed organisation.

The ideal candidate

We are looking for an experienced leader with a proven track-record of delivering financial oversight and overseeing complex budgets and projects to completion in a fast-paced environment. We are looking for someone who possesses excellent people skills, who is emotionally intelligent and can guide a dynamic team remotely.

The Chief Operating Officer will be responsible for the delivery of core services and will manage a core team of staff to deliver Finance, HR, Fundraising, Communications and Governance.

The ideal candidate will have demonstrable experience in a similar role, with in depth understanding of how charitable, purpose driven organisations operate. You must have excellent leadership skills, a solid grasp of data analysis and performance metrics, financial planning and budgeting skills, and an advanced understanding of business planning, budget and project management.

Key Responsibilities

Senior Leadership

• Lead the Senior Leadership team in the implementation of our revised organisational strategy 2027-2030.
• Ensure organisation-wide financial oversight and operational business planning.
• Provide guidance and support to GLAN’s team.
• Deputise for the CEO when necessary and take ownership of high-level decision-making.

Operational oversight

• Maintain operational oversight so that legal, advocacy, funding and finance align with GLAN’s organisational strategy.
• Oversee and facilitate the flow of information between the legal and operational teams so that our legal case works aligns with finances, commitments to funders, team capacity, and communications plans.
• Ensure that systems enable on-going monitoring of expenditure so that fundraising and finance are aware of gaps/underspends.
• Help ensure cases/teams are sufficiently resourced in terms of staff capacity.
• Ensure joined up working, and provide strategic guidance when challenges arise.

People and culture

• Provide strong leadership to ensure a professional and healthy working culture.
• Build on GLAN’s existing commitments to a working culture that is in line with our values, overseeing team-wide consistency to HR line-management, 1:1’s, annual 360 reviews and performance.
• Oversee recruitment, onboarding, performance management, and staff development and staff feedback.
• Ensure policies on anti-racism, equality, diversity, inclusion and wellbeing are embedded in how we work.
• Support the embedding of GLAN’s values across GLAN’s work.
• Oversee relationship and dialogue between GLAN’s SLT and Trade Union representatives.

Governance and Board relationships

• Lead on ensuring that GLAN is compliant with our legal, regulatory, health & safety, data protection / GDPR and employment law obligations.
• Ensure we have all necessary policies in place and take the lead on coordinating the establishment and review of existing and further policies. Oversee the regular review of GLAN’s risk management frameworks and our risk register.
• Oversee GLAN’s governance structures (internal reporting, Board meetings etc.), ensuring decisions are well informed and documented.

Financial oversight

• Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll.
• Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations.
• Manage relationships with external accountants, auditors, banks, and financial service providers.
• Ensure best practices are followed and financial risk is identified and managed appropriately.

Operations

• Ensure the smooth running of IT, data protection, office management. Managing relationships with our external providers.

Person Specification

Essential

• Minimum of 8 years of experience in senior leadership roles, delivering successful organisational financial oversight- with expertise in business planning and complex project management.
• Demonstrable experience of high-level budgeting, forecasting, auditing, proven accountability for ensuring financial sustainability and compliance.
• Minimum of 10 year’s line management experience.
• Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail.
• Sound judgement, risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc.
• Exceptionally organised and able to manage multiple priorities.
• Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly.
• Strong collaborative approach, ability to work across teams, offer guidance to other senior level staff, and clear people management skills.
• Expertise in ensuring compliance with relevant legislation, policies, and procedures, particularly in the charity sector.
• Understanding of UK charity law and governance, including experience with Board of Trustees.
• Aptitude in decision making and problem solving, and confidence in providing guidance to boards and CEO.
• Warm, people-centred and positive approach.
• Emotionally intelligent, able to self-reflect, be honest and conduct open conversations with sensitivity.
• Solution-orientated, able to anticipate and resolve challenges.
• Strong alignment with GLAN’s values and our mission.
• Strong commitment to diversity, equity and inclusion and committed to GLAN’s ongoing anti-racist learning and practice.
• Commitment to developing an organisational culture in which our team thrives and we can achieve meaningful impact in our work.
• Ability to handle difficult situations and handle confidential information.
• Ability to balance GLAN’s operational priorities with our values.

Desirable

• Experience of operating in non-profit / mission-driven / legal organisations.
• Previous experience working in a human rights or environmental protection focussed setting.
• Legal or compliance experience.
• Experience of change management and scaling teams or systems.
• Experience of hybrid / remote team leadership .
• Experience of supporting culture building.
• Experience of working to decolonial commitments.
• Experience of delivering organisational change programmes.
• Legal or compliance experience.
• Experience of change management and scaling teams or systems.
• Experience of hybrid / remote team leadership 
• Commitment to equity, learning and continuous improvement.
• Knowledge of HR practices and employment law.
• Fundraising experience.
• Accountancy qualification, Leadership or management qualifications, Project management qualifications e.g. Prince2

Equality, Diversity & Inclusion

We particularly welcome applications from candidates with lived experience of the issues that GLAN works on. We strongly encourage applications from disabled candidates, older candidates, and Black and racially minoritised candidates, who are currently underrepresented in our organisation. We use an anonymised recruitment process to ensure fairness. Each applicant will be individually assessed against the essential criteria regardless of age, gender, ethnicity, sexual orientation, disability, religion, or belief. We will use positive action on the basis of race and/or disability in case of a tie break situation.

Our values

Decolonial - We are committed to building decolonial, anti-racist, and anti-oppressive approaches at GLAN.

Collective Power - We believe lasting change is built through collective action and power sharing. 

Responsive - Working across interconnected global systems that are ever in flux, we aim to be adaptable, nimble and responsive to make the biggest impact we can. 

Steadfast - We know the kind of change we want to see won’t happen overnight, that’s why we strongly value patience and persistence. 

Self-Reflective - We recognise the power and privilege we hold as an organization. We’re committed to fostering a culture of honesty, reflection, and continuous learning, constantly examining how we work within the system and why to help us strengthen both our organisation and the movements we support work within the system.

How to apply

To apply, please use our application portal. Applications are due by 9am 4 May 2026. We will not review applications sent via LinkedIn or email.

GLAN does not use AI to review applications, and we ask candidates to avoid its use in this process. We want to read about people’s experience in their own words.

If you need any reasonable adjustments, including this job pack to be sent in a larger font, in order to apply for this role, please contact us.

Senior Legacy & In Memory Marketing Manager - FTC

The gifts in Wills and in memory marketing team is responsible for raising awareness, generating income, and mass stewardship of the incredible people who support the charity in this way. The role of the Senior Legacy and In Memory Marketing Manager is to lead this high-performing team; to set and deliver the strategy to maximise gifts in Wills acquisition, conversions and long-term income; and to implement the transformative new in memory strategy within the team and across the charity.

This is a 9-month FTC or on return of substantive postholder.

Key Responsibilities:

Strategic Development of Gifts in Wills and In Memory Marketing

· Work with the Head of Legacy and In Memory Giving to define and deliver priorities for the team, including support on developing a new legacy strategy.

· Contribute to the generation of £23m of income annually across gifts in Wills and in memory, working to maintain the pipeline from top of funnel onwards to ensure that this income continues to grow in line with strategic plans.

· Lead annual operational planning and development of legacy and in memory marketing strategies and plans, including making recommendations on team structure and resource.

· Work with the Head of Legacy and In Memory Giving and the Legacy Relationship Manager to ensure continued awareness, alignment and support for gifts in Wills and in memory across the charity.

· Work with the Head of Legacy and In Memory Giving and the Legacy Relationship Manager and Legacy Casework Manager to ensure continued alignment between the work of marketing, case management and relationship management.

· Implement and continue to develop the new in memory strategy.

Line Management

· Line management of the Senior Legacy and In Memory Marketing Officer and Legacy and In Memory Marketing Officer, driving their success to ensure a highly motivated team that achieves their targets.

· Support the Senior Officer with line management of the Executive.

· Monitor, review and empower the team to continue functioning at a high level.

· Spot and maximise development opportunities across the team.

· Support cross-team working and collaboration, ensuring that the team is well-represented in cross-functional working groups and other matrix working structures.

Campaigns and Communications Management

· Accountable for the delivery of marketing activity on time, on budget and on brand across a variety of media, including a new multichannel marketing campaign centred on TV.

· Responsible for the integration of marketing activity across the charity to drive maximum value.

· Accountable for the development and delivery of an annual test and learn programme where appropriate.

· Accountable for end of campaign reviews and analysis, KPI monitoring and reporting, and proactive adaptation of plans to optimise results.

· Responsible for management of agencies to maintain positive relationships and generate the best possible outputs in line with KPIs. 

Cultivation and Stewardship

· Accountable for mass stewardship of prospects, gifts in Wills and in memory supporters to ensure their positive relationship with the charity to maximise long-term value.

· Work with the Relationship Manager to ensure the synthesis of the relationship management and marketing functions.

· Work across teams to improve supporter journeys and develop understanding of their lifetime value.

· Ensure the database is maintained correctly by the Legacy and In Memory Marketing team.

Budget, planning and forecasting

· Responsible for translating strategy and operational planning into annual budgets.

· Accountable for overall team budgets and reforecasts, including legacy case management and relationship management.

· Raise the skill level of the team in relation to budgeting to increase their ability to take ownership of their respective areas.

Knowledge, skills and experience needed:

• An excellent understanding of the world of fundraising and the opportunities available to ARUK and the sector.
• Experience working in gifts in Wills and in memory teams.
• Knowledge of dementia or experience of a medical research charity.
• Excellent communication and presentation skills.
• An ability to manage a busy and varied workload.
• Excellent organisational skills.
• Excellent attention to detail.
• Skilled at building excellent relationships with internal stakeholders. 
• Effective account and people management skills.  
• Excellent CRM/database management skills, preferably Salesforce.
• Line management experience.
• Project and budget management experience.
• Proven track record of meeting or exceeding financial and non-financial targets.
• Supporter/stakeholder management experience.
• Professional and hard-working team player.
• Outgoing, enthusiastic and able to remain calm under pressure.
• Ability to handle sensitive issues with tact and diplomacy.   
• Flexibility to work some unsociable hours and willingness to travel independently.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £53,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 19th April 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Due to educational commitments and a strategic review of our services, our Founding Director is stepping back from leading the organisation. This creates an exciting opportunity for a Managing Director to join a women-led movement shaped by lived experience.

Working closely with the Founder, Board, and team, you will take the lead in implementing our strategy, turning vision into action, and ensuring our work is sustainable, impactful, and ready to grow. You will play a central role in securing financial stability, strengthening income streams, and building a resilient organisation for the future.

We are looking for a proactive and experienced leader who can strengthen systems, processes, and team culture, while supporting and developing a small, dedicated team. This role is not just about leadership, but about working alongside others - someone who is human, approachable, and a genuine team player.

You will value collaboration and co-production and feel comfortable working in a culture rooted in trust, flexibility, and compassion. You will bring the confidence to represent the organisation externally, alongside the humility to listen, learn, and grow with the team.

This UK-based, remote role sits within a small, friendly organisation committed to reflection, learning, and continual improvement. You will help shape how we evolve, ensuring we deliver safe, high-quality, trauma-informed, and gender-sensitive support for women affected by their own or someone else's gambling addiction.

We are seeking someone who aligns with our values, understands the realities women face in a male-dominated space, and can lead with humanity and humility.

The Managing Director will be accountable for:

• Strategic direction
• Financial sustainability
• Safeguarding and risk oversight
• Commissioner relationships
• Organisational culture and values

Key Responsibilities

Strategic Leadership

• Lead development and delivery of the 3-year strategic plan.
• Ensure organisational growth aligns with mission and peer-led ethos.
• Identify opportunities for funding, partnerships and influence.
• Ensure services evolve in line with women’s needs and policy context.

Governance & Risk Oversight

• Maintain oversight of safeguarding and clinical governance.
• Ensure robust risk management and compliance systems are in place.
• Report quarterly to the Board on performance, finance and risk.
• Ensure Delegated Authority Framework is implemented effectively.
• Act as Deputy Designated Safeguarding Lead.

Financial Sustainability

• Accountable for organisational budget and reserves strategy.
• Oversee funding pipeline and income diversification.
• Negotiate and sign contracts within Board-approved limits.
• Ensure staffing model remains financially sustainable.

Leadership & Organisational Culture

• Lead and support staff team.
• Maintain trauma-informed, women-centred organisational culture.
• Ensure appropriate delegation and clear accountability.
• Protect staff wellbeing and prevent executive overload.

External Representation & Influence

• Represent the organisation with commissioners, funders and partners.
• Build relationships with VCSE organisations, OHID, NHSE, ICBs, Local Authorities and sector bodies.
• Position the organisation as a credible specialist provider.
• Support policy and influence activity at strategic level.

Board Relationship

• Work closely with the Chair
• Provide clear and transparent reporting.
• Support Board development and portfolio governance.
• Ensure Board receives timely information on risk and performance.

Person Specification

Essential Experience

• Senior leadership experience within VCSE, health or social care.
• Experience in women-specific services.
• Experience managing budgets and financial sustainability including evidence of successful fundraising and income diversification.
• Experience working with statutory commissioners.
• Experience overseeing safeguarding in complex services.
• Experience leading multi-disciplinary teams.

Desirable Experience

• Experience in addiction, gambling harm or mental health sectors.
• Experience within CIC or charity governance structures.
• Experience influencing policy or commissioning frameworks.
• Understanding and appreciation of lived experience communities and peer support spaces

Essential Skills

• Strategic thinking and planning
• Financial acumen
• Strong governance understanding
• Stakeholder diplomacy
• Ability to delegate effectively
• Crisis management capability
• Clear written and verbal communication

We kindly ask applicants to avoid submitting AI generated responses to encourage a real sense of who you are. 

Purpose of the Role:

The Senior Research, Policy and Influencing Manager will play a pivotal role in driving Cerebra’s mission to influence national and local policy and practice. You will lead on the translation of research into actionable policy recommendations, develop strategic partnerships, advocate for systemic change and influence, persuade and engage with policy makers to improve outcomes for children with neurological conditions and their families. Alongside this you will work with the Research and Information team on Cerebra’s research contracts and the development and dissemination of information.

This is a senior role requiring strategic vision, strong analytical and communication skills, and an ability to build influence across government, academia, and the third sector.

Key Areas of Responsibility:

1. Policy and Influencing  

• Identify opportunities to influence national and local policy agendas, including legislation, guidance, and funding priorities related to childhood disability and neurological conditions.
• Develop accessible and compelling policy briefings, consultation responses, reports, speeches, and presentations for a range of stakeholders, including MPs, government officials, sector partners and the public.
• Monitor policy developments across the neuro-diverse landscape and lead on timely, evidence-led responses.
• Analyse data, trends and policy developments to produce insights and recommendations.
• Translate complex ideas into clear, persuasive communications that support positive change.
• Ensure our policy positions reflect the real experiences and insights of the neuro-diverse children and families we support.
• Develop and deliver Cerebra’s policy and influencing strategy, ensuring alignment with organisational goals and research priorities.
• Develop and deliver influencing campaigns in partnership with Communications team.
• Work closely with the Communications Team by contributing to the drafting of responses to media enquiries on our policy and influencing work and act as the media contact if required.
• Liaise with the Legal Rights Team to assess the impact of current or proposed policies in terms of their actual or potential effects on children with neurological conditions at both national and local levels, and for their input into consultation responses.

2. Engagement and Relationship Building

• Build and maintain strong strategic relationships with decision-makers across government departments, policymakers, NHS bodies, local authorities, professional associations, and sector partners.
• Represent Cerebra at meetings and events, including engaging with MPs, civil servants, policy forums, advisory groups, and cross-sector coalitions and other key influencers, or brief the CEO or Directors if attending.
• Work closely with internal teams to ensure our policy and influencing work is grounded in practice and informed by those delivering services.
• Work closely with the Communications Team to ensure consistent, impactful messaging.

3. Research and Information

• With one of our Lead Research Officers leading, you will oversee the tendering process and delivery of our research contracts.
• Working with our Information Development Officer to ensure that we maintain our PIF Tick accreditation for our information resources.
• Carry out high-quality research and analysis.
• Use findings from Cerebra-funded and external research to produce policy briefs, consultation responses, and evidence-based recommendations.
• Alongside our Lead Research Officers carry out horizon scanning to identify emerging trends, challenges, and opportunities in child health, neurodiversity, and public service delivery.

4. Budgeting, monitoring and forecasting

• Working with the team and Director to set income and expenditure budgets for Corporate, Philanthropy, Legacy and Trust & Foundations to assist with any funding applications.
• Monitoring and reporting on income and expenditure and KPIs throughout the year.
• Providing quarterly income and expenditure re-forecasts.
• Ensuring all relevant information is recorded in line with charity, fundraising and data legislation and best practice.

5. Line Management

• Line management responsibilities for a small team, currently comprising of 3 staff.
• Be responsible for the day-to-day management of the team.
• Complete regular supervision and team meetings.
• Provide effective performance management to the team.
• Promote a positive and inclusive team culture aligned with Cerebra’s values.

6. General

• Monitor and evaluate the impact the areas of work that leading on.
• Support collaboration across the different Cerebra teams.
• Experience using Client Relationship Management (CRM) systems or similar digital tools for recording and tracking work.
• Uphold Cerebra’s Data Protection Policy and all relevant confidentiality and safeguarding policies.
• Carry out any other reasonable duties in line with the needs of the team and organisation.

Please see attached job description for person specification.

The Royal College of Radiologists is seeking a Service Desk Support Coordinator to join our high performing and well respected IT team. The team supports both day to day office users and the College’s expanding, business critical examinations operations, which represent a significant part of our income and reputation.

This role is central to the delivery of excellent IT services. You will provide 1st and 2nd line support to end users, contribute to the ongoing maintenance of our IT infrastructure, and work closely with a wide range of internal and external stakeholders. Your focus will always be on delivering outstanding customer service, meeting Service Level Agreements (SLAs), and ensuring a positive experience for every user.

As the Service Desk Support Coordinator, you’ll be the approachable and knowledgeable face of IT at the Royal College of Radiologists. Acting as the first point of contact, you’ll support staff, Officers, Examiners, and remote users with IT and Audio Visual systems. From resolving technical issues and managing service requests, to supporting high stakes examinations and ensuring meeting spaces run flawlessly, your work will have a visible and meaningful impact across the organisation.

If you’re passionate about technology, thrive in a service focused environment, and enjoy solving problems, this is an excellent opportunity to contribute to a respected and forward thinking professional body.

What you’ll do:

• Provide responsive, customer focused IT support via Freshdesk, Microsoft Teams, email, phone, and in person
• Log, manage, and resolve IT support tickets in line with agreed SLAs
• Support a wide range of technologies including Windows, macOS, Microsoft 365, Active Directory, and mobile devices
• Assist with user onboarding, training, and the creation and upkeep of technical documentation
• Deliver reliable Audio Visual and video conferencing support for meetings and events
• Provide IT support for examinations and events, occasionally outside standard working hours
• Work collaboratively with HR, Digital Products teams, and external technology partners

What you’ll need:

• ITIL Foundation certification or equivalent practical experience in IT Service Management
• Hands on experience with service desk ticketing systems and supporting Windows and macOS environments
• Working knowledge of Microsoft 365, Active Directory, and end user device support
• Strong troubleshooting skills across hardware, software, and basic networking
• Excellent communication skills with a customer first mindset
• A proactive, self motivated approach and a genuine enthusiasm for learning and development
• A commitment to data protection, information security, and sustainable working practices

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Senior Business Support Officer

Finance & Operations | Remote (UK-based)

Salary: £40,000 per annum

Hours: Full-time (35 hours per week)

Location: Home-based with occasional paid travel to London

Contract: Fixed Term Contract until 30 June 2028 (with potential for extension)

Join Population Matters

We are a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other. Our mission is to address the negative consequences of ever more people using ever more of the planet’s resources; to inspire and engage with others to find, share and promote ways to make our vision reality as quickly as possible.  

As we enter an exciting new phase of growth and influence, we’re looking for a highly organised and proactive Senior Business Support Officer to play a key role in supporting our operations.

About the Role

This is a pivotal position at the heart of the organisation. You will provide high-quality operational, governance, and administrative support, ensuring we run efficiently, compliantly, and in line with best practice. You’ll work closely with senior leadership, the CEO, and the Board of Trustees, acting as a central point of coordination across teams.

Key Responsibilities

• Governance Support
• Orgnisational planning and policies
• HR support
• IT support

Apply Now

If you’re ready to play a vital role in a purpose-driven organisation and help shape a more sustainable future, we’d love to hear from you. Please submit a CV (not more than 3 pages) and answer the application questions explaining your interest in this role and how you meet the criteria in the Person Specification. A cover letter is not required. 

Closing date: Tuesday 14th April 2026 at 11:00

Population Matters is an inclusive and diversity-friendly employer. We are committed to equality, diversity and inclusion across everything we do. We welcome and encourage applications from people of all backgrounds and do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age and all other categories protected by law. Please refer to our full EDI statement attached with this advert.

Thank you for your interest in Population Matters.

#Senior Business Support Officer #Business Support #Governance #Senior Governance Officer

Senior Marketing Performance Officer

This role plays an important part in shaping how ARUK invests in marketing. By bringing together marketing campaign performance, audience insight and financial data, the role helps the organisation understand what is driving engagement, income and long-term supporter growth — and where future marketing investment should be focused. This role is ideal for someone who enjoys using data and insight to answer the question: “What’s working in our marketing — and how can we do more of it?”

The wider Marketing Planning team is responsible for ensuring ARUK’s marketing activity is insight-led, strategically aligned and focused on delivering the greatest impact. This role is a key part of that function, helping ensure decisions are guided by evidence and performance insight.

The Senior Marketing Performance Officer will help establish a clear and consistent view of marketing performance across the organisation, translating audience insight, campaign results and marketing data into actionable recommendations that shape future strategy.

The role will help build ARUK’s create a clear and consistent view of marketing performance across ARUK, enabling teams to understand what is driving audience engagement, income growth and long-term supporter value.

This is a real opportunity to help build ARUK’s marketing effectiveness capability from the ground up. The successful candidate will work closely with senior marketing leaders and gain exposure to strategic decision-making across marketing, fundraising and digital teams.

Key Responsibilities:

 Marketing Effectiveness & Performance Measurement

· Develop a clear view of marketing performance across channels and campaigns

· Maintain the organisation’s marketing ‘single source of truth’ performance dashboard

· Identify opportunities to improve ROI and marketing effectiveness

Audience Insight & Learning

· Working with the Senior Marketing Planning Manager, translate audience behaviour marketing insight into recommendations for marketing strategy

· Support campaign teams with message testing and audience understanding

· Maintain key audience insight resources such as YouGov crunch and manage use across the organisation

· Support the Head of Marketing Planning and Senior Marketing Planning Manager in ensuring all marketing activity is rooted firmly in audience needs and motivations.

Data and Decision Support

· Work with product, CRM, Data and Finance teams to ensure accurate marketing reporting

· Identify gaps in insight or measurement and recommend future approaches

· Help teams embed a test-and-learn culture

Stakeholder Engagement & Upskilling

· Present clear, insightful recommendations to senior leaders and campaign owners to guide investment and planning.

· Support training for teams on how to use insight, performance data and funnel metrics to improve campaign effectiveness.

· Champion a test-and-learn culture across the organisation.

· What Success Looks Like Teams understand what is driving marketing performance

· Campaign planning is informed by robust insight

· Marketing investment decisions are based on clear evidence

· ARUK has a consistent view of marketing performance across the organisation

· Help Strategic Marketing establish marketing effectiveness as a core capability within ARUK.

Knowledge, skills and experience needed:

· Strong experience analysing marketing performance data across multiple channels (digital, brand, fundraising, PR, paid media etc.).

· Demonstrable experience designing or implementing measurement frameworks, dashboards, KPIs, or campaign reporting approaches.

· Experience working with audience insight (quantitative and qualitative) and translating this into practical recommendations for campaign planning or proposition development.

· Experience working with analytics, data, or CRM teams to extract, clean and interpret data into marketing strategy.

· Experience presenting insight and performance findings to senior stakeholders, with clear recommendations.

· Ability to interpret complex datasets, identify patterns, and turn evidence into actionable improvements.

· Highly analytical, with strong critical thinking and problem-solving skills

· Able to communicate complex information simply and compellingly.

· Curious, evidence-led mindset — always seeking to understand “what’s working and why”. ·

· Comfortable challenging constructively and influencing decision-making.

· High attention to detail and accuracy.

· Ability to plan and manage multiple insight or analysis workstreams simultaneously.

· Collaborative and proactive — able to work closely with Fundraising, Digital, Insight, Brand, Comms and Data teams

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £36,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 19th April 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

To help communities by promoting, developing and supporting sustainable, quality, robustly governed Out of School Childcare Clubs. To meet the need for increased Care Inspectorate Wales (CIW) registered childcare across Wales.

• Develop and set up new Out of School Childcare Clubs and/or extend existing provision. Identify, with the help of childcare partnerships, areas for club development.
• Support new and existing clubs and help them develop quality standards, including support and encouragement to register with Care Inspectorate Wales (CIW).
• Support Out of School Childcare Clubs to improve sustainability.
• Support Out of School Childcare Clubs to adopt robust legal structures and governance, including support for unincorporated committees to move to a more suitable limited liability structure.
• Identify training needs for Out of School Childcare and promote training opportunities including Playwork qualifications and continuous professional development, signposting to relevant training. Undertake training to enhance the ability to carry out the role.
• Support the delivery of project work as required.
• Support with the planning, standardisations and delivery of online/face to face network events/workshops/training/webinars that inspire Playworkers and Managers and contribute to the fulfilment of children’s right to play and participation.
• Seek new funding opportunities and write funding applications for review by Line Manager.
• Support the strategic work of the organisation and play a positive role in achievements within the work plan, to benefit the Out of School Childcare sector pan Wales. Be an active member of Clybiau Plant Cymru Kids’ Clubs Development Team and contribute effectively to Local Authority Childcare Teams.

Senior Compliance Officer

About Internews

Internews works globally to ensure people everywhere can access trusted, quality information that empowers participation, accountability, and healthier, more informed communities. For more than 35 years, in over 100 countries, we have strengthened local media, supported civil society, and helped millions of people access crucial information across issues such as health, governance, conflict, and the environment.

We are an international nonprofit with administrative hubs in California, Washington DC, London, and Paris. Our teams represent a wide mix of backgrounds, identities, cultures, and lived experiences. We actively foster an environment rooted in dignity, belonging, justice, and flexibility.

About the Role

We are seeking a high-performing, experienced, and self-directed compliance professional to provide maternity cover within the Grants, Contracts & Compliance (GCC) department.

This role requires someone who operates with excellence, independence, and sound judgement from day one—a person who is confident navigating complex donor rules, shaping risk‑mitigation strategies, and leading award management processes without needing extensive onboarding. We are seeking an experienced practitioner with proven applied experience, rather than a purely theoretical background.

You will oversee the full lifecycle of European donor‑funded awards, ensuring rigorous contractual and regulatory compliance across Internews. Working closely with colleagues across Programmes, Finance, and Global Development, you will help maintain a culture where doing things right is prioritised over shortcuts.

The ideal candidate brings deep expertise with major European donors (European Commission, Sida, FCDO), a proactive mindset, and the ability to lead, train, and influence teams across the organisation. 

ESSENTIAL DUTIES & RESPONSIBILITIES include the following, with other duties upon request: 
 

Compliance

· Review and approve proposal budgets for assigned funding opportunities.

· Review donor agreements and ensure terms are acceptable; support the Director of GCC in strengthening organisational risk‑mitigation practices.

· Advise staff on Internews’ internal and donor rules across the project cycle.

· Work with Programme Officers and cross-functional teams on effective project start‑up, including inductions, adapting award procedures/templates, and ongoing staff training; conduct country visits when required.

· Collaborate with Finance to support successful programme audits.

· Maintain and update organisational data on institutional donor platforms (e.g., EU Transparency Register, IATI).

· Develop and maintain training materials and guidelines for at least one major donor; provide expert compliance guidance across GCC.

· Deliver inductions and training for new and junior GCC staff.

· Set up and maintain complete and up‑to‑date award records in line with donor and Internews requirements.

Development

· At proposal stage, review and approve teaming agreements and NDAs with bid partners.

· Review and approve donor budget submissions, ensuring accuracy, consistency, compliance, and adequacy.

· Coordinate pre‑award due diligence for prospective donors.

· Review and negotiate donor agreements and modifications, managing associated risks.

· Establish and maintain proposal, award, and contract records within the award management system, including significant data entry.

Procurement Management

· Advise staff on procurement requirements and maintain internal records for procurements under awards.

· Support development of compliant procurement plans.

· Lead and administer higher‑value procurements, including negotiating contractor terms.

· Draft and execute sub‑contracts and amendments in full compliance with donor and Internews policies.

· Troubleshoot contractual issues, prepare termination notices, and manage related risks.

· Prepare procurement documentation for audits and serve as point of contact for procurement audit processes.

· In all duties, uphold Internews’ Core Values and demonstrate commitment to fostering a culture of Belonging, Dignity, and Justice.

SUPERVISORY RESPONSIBILITIES

· Line‑manage GCC staff when assigned.

· Deputise for the Director of GCC as required.

· Lead award management for flagship programmes and advise programme teams and partners on donor compliance, budgeting, and agreement management.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

· University degree in a relevant field or equivalent lived/professional experience.

· Extensive senior-level experience in award management within an international nonprofit or international development organisation.

· Demonstrated hands‑on experience interpreting and applying donor rules and compliance requirements (especially European Commission, FCDO, and SIDA) in real project implementation contexts.

· Proven experience managing procurements and negotiating contracts, including drafting and executing agreements and amendments in compliance with donor and organisational requirements.

· Experience preparing procurement documentation for audits and managing procurement‑related risks.

· Demonstrated experience troubleshooting compliance, contractual, and financial issues, and advising programme teams on practical solutions.

· Experience assessing and managing compliance and contractual risks across the project cycle.

· Experience using award management systems or structured grant/contract databases, including maintaining accurate award records and donor‑required data.

· Native-level proficiency in English (written and spoken).

· Strong writing and editing skills, with prior experience producing key work outputs such as proposals, budgets, reports, and trainings.

· Excellent interpersonal and stakeholder management skills, including diplomacy, negotiation, cross-team collaboration, donor communication, and discretion with confidential information.

· Strong analytical and problem‑solving abilities, with a demonstrated track record of applying critical thinking to complex compliance or award management challenges.

· Excellent time‑management and organisational skills, including the ability to handle shifting priorities in a fast‑paced or complex operating environment.

· Proven ability to work both independently and collaboratively within multicultural and remote teams; demonstrated leadership capacity.

· Flexibility to manage periodic shifts in workload and working hours.

· Experience mentoring or training staff on compliance, procurement, or donor‑related procedures.

· Experience leading cross‑functional processes involving both programme and operational teams.

Preferred

· Prior experience living or working in a global majority country/region

· Proficiency in Russian (written and spoken).

· Experience with EU/UK‑funded projects (e.g., EC, FCDO) in complex environments.

· Experience developing internal policies, guidelines, or training materials related to compliance, procurement, or award management.

· Familiarity with Internews’ operating environment, systems, or organisational approaches.

Vacancy Timeline:

Deadline for applications: 21 April 2026 (Note: This is a rolling recruitment process candidates might be invited for interview before the deadline)

MISCELLANEOUS:

Candidates must submit a succinct cover letter of no more than 2 pages explaining how they satisfy the requirements of the role, and a CV highlighting relevant experience. Successful candidate will also be asked to provide three professional referees, one of whom must be from their most recent employer.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.

This position will be located in the United Kingdom and therefore, a successful applicant must both be present in the UK for the duration of the assignment and be able to demonstrate their Right to Work in the UK in order to commence employment.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer. 

We’re looking for a Corporate Partnerships Manager – New Business to help secure high-value partnerships that fund life-changing work for people affected by blood cancer. 

Now is an incredibly exciting time to join us. Our corporate partnerships team are delivering unprecedented success, with over £10 million raised from the insurance sector in the last three years alone, along with securing another high-profile seven-figure partnership in the last year.  

We are about to launch a major appeal with corporate partnerships vital to its £25million target and success, we are supported by a highly engaged board of senior leaders and CEOs from finance, insurance, tech and pharmaceuticals who are actively working with us to drive new business opportunities.  

You’ll build a strong pipeline, shape compelling proposals, and engage senior stakeholders with confidence and credibility. Success in this role comes from staying focused through challenges, adapting your approach, and maintaining momentum; bringing insight, resilience, and determination to every interaction to create partnerships that deliver real impact. 

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy, we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. 

About Emmaus

Emmaus Merseyside is an award-winning charity that empowers people to overcome homelessness for good. We provide people with a stable home and life-changing tailored support.

We’re here for people experiencing or at risk of homelessness. We see the person and their strengths – and help them get their life back on track, based on the future they want to create. As part of a nationwide movement of local Emmaus charities, we equip people with valuable skills, training and work experience to achieve their goals.

No one’s life should be defined by homelessness. In our caring community, we build on each individual’s abilities, increasing their confidence and self-esteem. The people we support have a purpose and a chance to make a real contribution to their community.

About the role

As Chief Executive Officer, you will be the heartbeat and guiding force of Emmaus Merseyside. This is a role for a leader who believes deeply in people and the power of community.

You will champion our mission, inspire our companions, staff and volunteers, and ensure our organisation continues to grow in strength, resilience and impact. Balancing strategic vision with hands‑on leadership, you will help shape a future where every person we support has the opportunity to thrive.

We are seeking a visible CEO who is grounded in the Emmaus values and passionate about supporting others to succeed. This exciting role is suited to someone who can balance strategic thinking with day-to-day involvement; who listens, brings people with them and leads with empathy, clarity and purpose.

This is an exceptional opportunity to make a tangible difference, lead an established charity, and shape the future of a community that changes lives every day.

Please find attached the Applicant Information Pack below, which includes the job description and person specification.

How to apply

To apply for the role, please download the attached Applicant Information Pack below, which includes the job description and person specification.

You are invited to submit a CV and a tailored covering letter outlining your suitability for the role, along with your alignment to our values and mission. Please apply before the closing date for applications, 10am on Friday 17 April.

Following an initial longlisting process, selected candidates will be invited to an informal conversation with a trustee. This provides an opportunity to learn more about Emmaus Merseyside, the role and our community. Shortlisted applicants will then be invited to attend a formal interview and deliver a presentation on Thursday 23 April. 

This staged approach is designed to provide a supportive and transparent experience, enabling both candidates and the Board of Trustees to explore mutual fit and leadership alignment.

Senior Philanthropy Officer – Job Advert

Contract: Permanent

Salary: £37,221.19 to £41,740.90

Closing Date: 13th April

First interviews to be held: w/c 20th April

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Senior Philanthropy Officer to join our Philanthropy team based in London or Manchester.

Centrepoint operates a hybrid working model. The requirement is a minimum of 50% of your working week to be worked in the office. For most full-time colleagues, this means attending the office for five days over a two-week period (e.g., two days one week and three days the next). For colleagues on different contracts (including part-time or compressed contracts) this will be adjusted accordingly.

About Centrepoint

Centrepoint exists to help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. We provide homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037, and together with our partners we support over 16,000 young people each year.

High Value Giving is an area of income growth for Centrepoint, with the Philanthropy team forming part of the Relationship Fundraising Department. The Senior Philanthropy Officer role plays a crucial part within the Philanthropy team, as the team look to build upon their recent successes and income trajectory.

Developing donor relationships, producing important cultivation resources and contributing to the creation of a robust donor pipeline will form key responsibilities for this role. This is an amazing time to be joining the team, as we embark on delivering our new strategy and exploring new philanthropic trends.

About You

The Senior Philanthropy Officer will report into the Philanthropy Manager. This role will steward its own major donor portfolio, managing gifts between £5,000 and £100,000, and project manage an element of the team strategy to help achieve the Philanthropy income target.

The post holder with work closely with other teams, particularly the mid-value team, within fundraising and the organisation more widely, to maximise income for Centrepoint.

This role offers a fantastic opportunity to develop skills and experience in major donor fundraising, while being part of an energetic and passionate team. This role would suit an established relationship fundraiser seeking their next high value giving opportunity.

What you’ll be doing

As Senior Philanthropy Officer, you will play a key role in growing high-value income by developing relationships with major donors and building a strong pipeline of future supporters.

You will manage your own portfolio of major donors while also contributing to the wider philanthropy strategy.

Your responsibilities will include:

• Managing and stewarding a portfolio of major donors, developing tailored engagement and communication plans
• Growing income from existing donors and cultivating new major donor prospects
• Leading the Mid Value to Major Donor pathway, identifying and developing high-potential donors
• Project managing key elements of the philanthropy strategy to drive income growth
• Working with teams across the organisation to identify funding needs and develop compelling cases for support
• Producing major donor appeals, reports, newsletters and updates
• Maintaining accurate donor records and reporting on the CRM system
• Managing administrative and financial processes relating to donor income
• Representing the organisation at donor meetings, events and service visits
• Keeping up to date with philanthropy trends and sector developments
• Supporting wider fundraising events and activities

What we’d be looking for from you…

The ideal candidate will have:

• Proven experience in relationship fundraising, philanthropy, or relationship management
• Experience managing donor or client portfolios
• Strong project management and organisational skills
• The ability to write engaging communications for a high value audience
• Confidence building relationships with high-net-worth individuals
• Experience working collaboratively across teams
• A proactive, creative and results-focused approach to fundraising
• A strong commitment to the organisation’s values and mission.

Why join Centrepoint?

In return, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Covers the costs of a wide range of medical treatment including dental, optical, complementary and alternative therapies).
• Private medical insurance
• Income protection
• Employer pension contributions of 5%
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as Senior Philanthropy Manager click ‘Apply’ now!

Location: NSC, London SE1

Contract: Full time, 1-year Fixed Term One Year (initially)

Salary: £35k + PRP (Performance Related Pay)

Closing Date: 1st May 2026

Marine Society have an exciting new role! Help us to grow our rapidly expanding apprenticeships and adult skills programmes to meet growing industry demand. We’re looking for a confident, self-starter individual who can engage key stakeholders and employers in the maritime industry and increase our reach and reputation.

You’ll be expected to have a good understanding of the maritime sector training needs and have a demonstrable track record in sales and recruitment. A working knowledge of government funded training programmes is helpful but not essential.

This role could support a secondment for the right individual. Subject to success in the role, we hope to make this permanent after one year.

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

About the role

This new role is to support the growth of Marine Society apprenticeship and adult skills provision. This is a strategic, outward-facing role requiring a confident astute individual who can engage key stakeholders and employers in the maritime industry to recruit new entrants and existing employees onto Marine Society programmes.

Responsibilities

· To grow the apprenticeship and adult skills provision in line with agreed annual recruitment and financial targets

· To develop and maintain a strong pipeline of prospective employers and learners, proactively identifying new apprenticeship and learning opportunities within the maritime industry. To secure repeat business with apprenticeship employers through cultivating long-term relationships.

· To work with the Director of Maritime Training and Development to devise a sales and marketing strategy to grow the apprenticeship and adult skills provision. To support the tendering process to ASF devolved areas and work with subcontractor partners.

· To collaborate with the Apprenticeship Operations Manager and Maritime Lead Trainer to convert identified leads and share industry intelligence.

· To assist the Digital Marketing Coordinator to write targeted social media posts and marketing campaigns, ensuring market visibility and lead generation. To build a library of promotional literature and good news stories.

· To maintain accurate records of business development leads and pipeline activity within the CRM system and to routinely report on these

· Attend relevant external boards, fora and industry bodies, as directed in order to promote maritime apprenticeships and training including; Maritime Skills Alliance, Workboat Association, MNTB apprenticeship committee and Port Skills and Safety

· To attend industry trade fairs and careers events to represent Marine Society. These include; National Apprenticeship Week, Seawork, International Boat Show

· To research and monitor market trends, employer needs and competitor activity to inform business development strategy

Requirements

• Minimum 2 years’ experience working in a recruitment, sales or commercial role with a proven track record of achieving financial targets
• Knowledge of the maritime sector including roles, ranks and certifications in the near coastal sector
• Excellent customer service skills with the ability to build trust and credibility with clients and stakeholders
• Strong commercial acumen and ability to identify, grow and convert new business opportunities
• Experience using CRM systems to monitor and report on business leads
• Knowledge of CPD training or workforce development

Benefits

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Head of Operations

Suzy Lamplugh Trust

Hybrid (40% office-based)
Full-time (35 hours)

Permanent
£46,200
Start: ASAP

Lead and shape services supporting victims of stalking and abuse

The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.

This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.

About the role

You will:

• Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery
• Lead on organisational performance, including KPIs, quality standards, and reporting frameworks
• Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met
• Hold senior relationships with commissioners, funders, and external stakeholders
• Lead service development, mobilisation of new contracts, and organisational change
• Ensure effective systems, infrastructure, and processes are in place to support delivery
• Provide leadership across safeguarding, risk, and organisational compliance
• Work as part of the Senior Management Team to shape and deliver organisational strategy

This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management

About you

You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.

You will have:

• Significant experience leading multiple frontline services within a safeguarding or VAWG-related sector
• Experience operating at senior leadership level, contributing to organisational strategy
• Strong experience of performance management, KPIs, and quality assurance frameworks
• Experience managing statutory contracts or grant-funded services
• Proven ability to lead organisational change, service mobilisation, or transformation
• Strong understanding of safeguarding, compliance, and information governance
• Experience working with commissioners and senior external stakeholders

Desirable:

• Experience within stalking, domestic abuse, or VAWG services
• Experience in a charity or commissioned service environment
• Experience in organisational restructuring, service redesign, or systems implementation

Why join us

• Lead and shape services that support victims of stalking and abuse
• Join a collaborative and mission-driven senior leadership team
• Play a critical role in organisational strategy, growth and impact

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

Additional information

• This is a senior leadership role reporting to the CEO