Senior head of operations jobs

Operations Director 

Location: Kington, Herefordshire (On-site)
Salary: £45,000–£50,000 per annum (dependent on experience)
Contract: Full-Time, Permanent
Reporting to: Chairman of the Board
Governance: Position on the Board of Directors (Monthly Meetings)
Start date: Immediate start preferred
Application Deadline: 24th April 2026, 5pm

The Role Purpose

The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board’s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue.

Organisational Structure

You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team.

Direct Reports

• Sales & Marketing Manager: Driving occupancy and commercial revenue.
• Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting.
• Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained.
• Head of Kitchen: Managing food safety, gross profit (GP), and quality of service.

Key Responsibilities

1. Strategic Leadership & Governance

• Prepare and present monthly operational reports to the Chairman and the Board.
• Present Key financial reports in collaboration with the admin assistant.
• Lead the annual business planning process.
• In collaboration with the sales and marketing manager, implement the marketing strategy.
• Act as a guardian of Dunfield’s culture, ensuring the venue remains a "home from home" for all guests.

2. Financial & Commercial Management

• Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs.
• Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy.
• Understands the importance of financial management and has the ability to compile financial reports for Board meetings.

3. Operational Excellence & Compliance

• Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting.
• Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests.
• Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency.
• Share duty manager responsibilities.

4. People & Culture

• Foster a high-performing, collaborative environment between the distinct departments.
• Manage recruitment, appraisals, and professional development for the senior team.

Performance Indicators (KPIs)

1. Financial & Efficiency KPIs

• Primary KPI: Achievement of 103 FHE days.
• Secondary KPI: 15% conversion rate of OTA guests to direct bookers.
• Tertiary KPI: Average TRevPAG of £2.00+ per guest.

2. Operational & Capacity KPIs

• Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups.
• The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance).
• Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing.

3. Compliance & Duty Management KPIs

• Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding).
• Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality.
• Staff Retention & Training: A target for Staff Turnover <15%.

The Ideal Candidate

Experience

• Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management.
• Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders.
• Commercial Acumen: Proven track record of improving profit margins without compromising service quality.
• Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance).

Skills

• Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3–5 years.
• Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances.
• Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor.

Benefits

• Board Position: A genuine opportunity to shape the future of a significant regional venue.
• Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy.
• Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside.

Why Join Us?

You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike.

Are you an exceptional Head of Youth looking for a senior leadership role in a ground-breaking charity? Come lead our work with, by and for young people aged 11–25 at the Winch.

You will oversee the design and delivery of effective and innovative programmes, secure funding to advance young peoples opportunties and build strong partnerships that support our strategic goals. As part of the senior management team, you will play a key role in driving our mission to create communities where all children and young people can thrive. You will model our core values of Joy, Care and Courage.

We have recently secured funding from Propel for the Inspiring Inclusion initiative—a seven-year, multi-agency partnership focused on transforming the school system for Black and racially minoritised students at risk of exclusion, particularly those affected by adverse childhood experiences. As Head of Youth, you will act as programme lead and external ambassador for the partnership.

Theos is a Christian think tank which seeks a world in which Christian ideas about human flourishing are drawn upon to answer some of the world’s biggest challenges. We stimulate debate about the place of religion in society, challenging and changing ideas through research, commentary and events. 

Are you a strategic thinker who loves turning bold ideas into real-world impact? Theos is looking for a dynamic Head of Strategy, Operations and Planning to help shape and deliver our ambitious vision at the intersection of faith, society and public debate. As a key leader in our Senior Leadership Team, you’ll drive organisational strategy, strengthen operational excellence, and act as a force multiplier for our Director—bridging imagination and execution. If you thrive on building systems, inspiring teams and making meaningful change happen, we’d love you to help lead us into our next chapter.

If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out your motivation and relevant experience for the job. 

Theos is part of Bible Society and is proud to be an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. 

The Dunard Centre is a new world-class performance venue being built in Edinburgh’s city centre. A new home for the Scottish Chamber Orchestra and a new venue for Edinburgh International Festival, the venue will play host to a diverse programme of events and be a thriving community space in the heart of the city.

With construction well underway, we are looking to recruit an experienced Head of Facilities and Operations to join the Dunard Centre team through its capital phase and into operations. This is an exciting opportunity for someone with senior experience in a live performance venue to play a key role in establishing the operations function for this once-in-a-century concert hall during its construction, before going on to lead the smooth running of the venue once open.

Working alongside the Project Director during the capital phase, the Head of Facilities and Operations will bring specialist knowledge of cultural venues and their operational requirements, enabling intelligent decision-making and a smooth transition from construction to opening. Once open, you will lead the day-to-day operations of this busy community and performance space, helping to ensure the Dunard Centre fulfils its ambitions to become a world-class venue that is welcoming and accessible to all.

The ideal candidate will have experience of working on a capital project, as well as operational experience of running a cultural venue, as this role will necessarily change and adapt as the capital project nears completion.

To find out more, including how to apply, please read the full job description on the Dunard Centre website.

Our Operations Director will lead the development of the operational infrastructure required to scale Fruitful Work nationally and internationally. Working in close partnership with the Founder & CEO, this role takes ownership of the systems, processes, team and organisational rhythms that enable the charity to grow rapidly and sustainably. This is a senior, hands-on leadership role for someone who enjoys building from the ground up, turning vision into reliable execution, and creating the foundations that allow a small team to deliver outsized impact.

You will take responsibility for the day-to-day running of the organisation and lead the recruitment and management of a growing operations team as Fruitful Work expands.

Please see our attached candidate pack for the full role description

This role focuses on the visitor facing side of ticketing operations. Ticketing set up and revenue management is not part of the remit, and is led by a separate senior manager, who this person will work closely with.

Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please navigate to our website to find the original advert.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Key Responsibilities

• Collaborate with the Head of Visitor Experience and Ticketing to inspire, motivate and manage the Ticketing Operations team to deliver a responsive, dynamic and vibrant visitor experience. 
• Support the overall Visitor Experience and Ticketing Strategy by monitoring, managing and improving performance of the whole Visitor Experience and Ticketing team. 
• Lead on the analysis and response to visitor feedback. 
• Lead on projects prioritised by the Head of Visitor Experience and Ticketing. 
• Work with all Southbank Centre departments and partners to improve the quality and consistency of the Southbank Centre Visitor Experience and Ticketing operation.

Skills & Experience

• Passion for providing and promoting an excellent experience for visitors.
• Extensive experience of venue ticketing operations and related systems.
• Experience managing and developing a large dynamic team in a visitor focused operation. 
• Strong leader and problem solver, always leading by example Excellent communications skills.

Benefits

As well as working at one of London's most popular and exciting  sites the successful candidate will also benefit from the following:​​​​​​​
 

• A min 5%  pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for SC events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga 

As a local grant maker, Young Camden Foundation's grants processes and operations are key to our success. This role will suit an adaptable and organised team player, who is up for a challenge and keen to learn. 

You will lead and develop YCF’s significant grant-giving programmes, organising and improving the grants process, keeping donors in the loop, and communicating the impact of the small grants programmes, and coordinating support from the team to ensure this work is well supported. In this role you will oversee both YCF’s small grants programmes to members, and also YCF’s delivery of the Holiday Activities & Food Programme, which together amount to around £900,000 per year in grants out to Camden’s youth sector.

You will lead on YCF’s operations, including clerking to the Board of Trustees, ensuring timely applications and reporting to funders, and overseeing all aspects of YCF’s operations. You will be supported by our Operations & Administrations Apprentice. You will support the CEO across YCF’s partnerships, cultivating our pipeline of funders, including Trusts & Foundations and corporate donors, and spotting and supporting opportunities wherever you can.  

As a natural team player working in a small team, you will spot opportunities to support  YCF’s membership (especially regarding grants) and the other functions of YCF’s work. As a place based organisation, you will ensure you are known in the local community, and amongst our key stakeholders, including grassroots VCS partners, Camden Council, and our key funders.

Along with the CEO and the Head of Membership & Impact, you will support YCF’s partnerships, including with business neighbours, spotting opportunities to amplify YCF’s work. In this important and dynamic role you will lead on both, working closely with the CEO to also support fundraising and partnerships.

Main Purpose of the Role

Grants management:

· Grants management: You will direct and lead the YCF small grants programmes (including Small & Mighty Fund, Holiday Opportunities Fund and Heads Up Mental Health Fund, of around £150,000 p.a.), including leading on design and guidelines, engagement with YCF’s grants committee structures, and reporting back to Trustees and funders. You will lead on grants decisions processes and communications, as part of YCF’s membership offer. You will oversee all due diligence processes as part of YCF’s grant giving offer, and ensure smooth reporting cycles with grantees

· Strategic oversight of HAF: Strategic leadership of the Camden HAF programme, overseeing the HAF Programme Manager in the stewardship of this DfE programme, and retaining oversight of key deliverables, together with the Heads of Children’s Commissioning at Camden Council

Fundraising and reporting:

· Fundraising: You will maintain our pipeline of supporters, including of our grants rounds, and lead reporting for YCF’s grants and core funding to funders, supported by the team. You will ensure timely funding applications submissions Together with the Head of Membership & Impact, you will support the CEO in all fundraising for YCF and our programmes, including identifying funding and partnership opportunities, drafting bids and pitches, and so on.

· Reporting: You will oversee and deliver timely reporting across YCF’s funders. You will manage and be supported by the Operations Apprentice to ensure smooth and timely processes. You will ensure YCF’s monitoring and evaluation frameworks are fit for purpose. You will work with the rest of the team to ensure this function is properly and efficiently supported, and will proactively identify ways to more efficiently record and report on information to funders, including effective use of our CRM.

Operations and governance:

· Operational leadership: You will be responsible for YCF’s operational running as an organisation, ensuring our processes are smooth and fit for purpose. In practice, this may include supporting the CEO in operational and strategic planning, supporting budget oversight (and leading in the areas of grants). Supported by the Operations Apprentice, you will oversee YCF’s HR processes for onboarding, recruitment and so on.

· Governance: You will support YCF’s governance processes, due diligence and compliance, ensuring YCF is compliant with our charitable obligations, and ensure our policies are up to date and we are compliant with them.

· Board minute taking: You will take minutes of YCF’s Board meetings, and ensure actions are followed up with, and oversee the Operations Apprentice in the setting up of meetings and logistics. You will support the CEO and Chair with the preparation of papers, as needed.

Management and leadership

· Management: You will manage two important roles for YCF, modelling leadership at YCF, alongside the CEO and the Head of Membership & Impact

· Representing YCF: You will represent the organisation at a senior level at external events, including via speaking opportunities 

Please download the job specification for full details of this role, as well as our essential and desirable criteria, against which applications will be reviewed.

Hybrid working with regular travel to our London Bridge Office

What the job involves

As our Senior People Services Manager, you’ll lead the day-to-day heartbeat of People Services and make sure every colleague has a smooth, supportive and high-quality experience throughout their time with us.

You’ll be the person who keeps things running brilliantly: setting the pace for operational delivery, supporting managers with confidence, and making sure our processes are simple, clear and compliant – ensuring delivery through an experienced and high-performing People Services Team. You’ll work closely with People & Culture, Finance, IT and leaders across the charity to drive a consistent, joined up service that helps people do their best work.

This is a hands-on leadership role partnering with People & Culture leadership and peers to drive the People Strategy and foster a high-performance, inclusive culture. You’ll shape how we deliver People Services, spotting ways to improve, simplify and modernise what we do. You’ll lead a team covering critical activity relating to all stages of the employee lifecycle, from onboarding, contracts, HR systems and data, payroll oversight, policies and employee relations, and you’ll be the operational authority and escalation point for complex or high-risk issues.

Some of the work you and your team will be getting involved in includes:

• Leading and developing the People Services & Payroll team so they have clarity, support and space to thrive.
• Making sure onboarding, contracts, and offboarding all run smoothly and consistently, with a great colleague experience.
• Overseeing HR systems and data to maintain accuracy, insight and compliance.
• Working with People Experience & Communications colleagues to refresh and embed people policies in a way that feels simple and supportive and encourages co-creation.
• Coaching managers on inclusive, confident people leadership and helping them handle tricky issues with care and clarity.
• Taking the lead on complex employee relations cases, change processes or emerging risks, and ensuring we handle things fairly and consistently.
• Driving continuous improvement - whether that’s simplifying a workflow, introducing a digital tool, or building capability across the organisation.
• Providing operational insight to support strategy, planning, resourcing and decision-making at leadership level.

This is an influential role with real scope to strengthen how our People Services function supports the organisation every day.

What we want from you

We’re looking for someone who brings a blend of operational confidence, sound judgement, people leadership and a passion for improving how things work and who is comfortable and able to thrive in a fast-paced and reactive enabling function.

The ideal candidate will bring:

• Strong HR operations experience at a senior level, with CIPD Level 5 or equivalent knowledge.
• Expertise in employee relations, including handling complex or sensitive cases with fairness, clarity and confidence.
• Experience overseeing payroll operations and HR systems, with a practical understanding of data accuracy, GDPR and people metrics.
• A natural adaptability to changing priorities and an ability to build trust and influence across all levels - someone who can coach managers, support colleagues and work in partnership with senior leaders.
• A continuous improvement mindset: you enjoy simplifying processes, solving problems and creating clarity – and you naturally collaborate and take the team with you on journeys of change rather than imposing a singular view.
• Experience leading or developing a team, with a supportive, inclusive and empowering approach.
• Strong organisational skills - you can juggle priorities, manage workflow pressures and keep the team focused on what matters most.
• A balanced blend of empathy and pragmatism, with a confident, solution focused approach to decision-making.
• A genuine belief in the role People Services plays in creating a positive, high performing organisation.

You’ll thrive here if you enjoy improving systems, supporting people, leading a committed team and making day-to-day People services work brilliantly.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

The closing date is Sunday 12 April 2026.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. We expect this recruitment campaign to have three interview stages:

· First Interviews (online): currently scheduled for the week of 20 April 2026.

· Meet the team (online): currently scheduled for the week of 27 April 2026

· Final interviews (in-person at our London Bridge office): currently scheduled for the week of 6 May 2026

This exciting new role offers the right candidate the opportunity to lead LBWP's programmes and services for Black and minoritised, i.e. Global Majority, women and children who are survivors of domestic violence and abuse. Our programmes team is expanding as we are providing new refuge and dispersed accommodation services as well as legal advice, counselling and ex-service user training and development support. 

This senior leadership role also involves developing and maintaining external parternships with key stakeholders, funders, strategic women's sector organisations and local community partners as well as overseeing programme budgets, facilities managment and service user engagement.

Essential skilss and experience include:

• Senior management experience within the voluntary, community, or public sector
• Proven experience of simultaneously managing complex, multi- programme delivery 
• Good understanding of specialist domestic violence and abuse services that support the specific needs of Global Majority women and their children
• Experience of working as part of a senior management team and working collaboratively to develop organisational strategy and operational plans
• Experience of managing and supporting line managers and multidisciplinary teams
• Experience of managing project budgets, reviewing management accounts and identifying issues with internal systems to improve them

London Black Women's Project is a specialist ‘by and for’ organisation providing refuge, supported accommodation, and wraparound support programmes for Black and minoritised (Global Majority) women and their children who are survivors of domestic violence and abuse. We work across London in partnership with London boroughs, the specialist women's DV sector, funders and community services to provide holistic wraparound support and advice. 

Head of Operations

Suzy Lamplugh Trust

Hybrid (40% office-based)
Full-time (35 hours)

Permanent
£46,200
Start: ASAP

Lead and shape services supporting victims of stalking and abuse

The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.

This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.

About the role

You will:

• Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery
• Lead on organisational performance, including KPIs, quality standards, and reporting frameworks
• Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met
• Hold senior relationships with commissioners, funders, and external stakeholders
• Lead service development, mobilisation of new contracts, and organisational change
• Ensure effective systems, infrastructure, and processes are in place to support delivery
• Provide leadership across safeguarding, risk, and organisational compliance
• Work as part of the Senior Management Team to shape and deliver organisational strategy

This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management

About you

You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.

You will have:

• Significant experience leading multiple frontline services within a safeguarding or VAWG-related sector
• Experience operating at senior leadership level, contributing to organisational strategy
• Strong experience of performance management, KPIs, and quality assurance frameworks
• Experience managing statutory contracts or grant-funded services
• Proven ability to lead organisational change, service mobilisation, or transformation
• Strong understanding of safeguarding, compliance, and information governance
• Experience working with commissioners and senior external stakeholders

Desirable:

• Experience within stalking, domestic abuse, or VAWG services
• Experience in a charity or commissioned service environment
• Experience in organisational restructuring, service redesign, or systems implementation

Why join us

• Lead and shape services that support victims of stalking and abuse
• Join a collaborative and mission-driven senior leadership team
• Play a critical role in organisational strategy, growth and impact

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

Additional information

• This is a senior leadership role reporting to the CEO

Details

Position:Head of Community Support and Operations

Location:Barnsley, South Yorkshire

Hours:30 hours to be taken flexibly over Monday – Friday; 1 day wfh allowance

Salary:                                £50,562 FTE (£40,996 pro rata)

Contract type:Permanent

Reportable to: CEO

Direct reports: Volunteer Development Co-ordinator, Charity Advisor and Partnership Coordinator and any relevant roles that develop

Job Purpose

The Head of Community Support and Operations is a pivotal new role being introduced to the executive team at Barnsley CVS.  This person will be a key role in the growth and development of the executive team.  You will play an exciting part in the delivery and development of the recently developed 4-year strategy and theory of change. Your role will drive intention and focus on developing our support to the sector in a meaningful way to high standards, whilst ensuring our own internal operations reflect best practice.  You will need a strong knowledge of charity set up, management and governance along with a passion for what the VCSE sector does.  You will be confident in people management and development; have the ability to work inclusively with a wide range of people and backgrounds and the skill to see gaps and opportunities for service development.

You will work closely with the Head of Strategic Partnerships to identify gaps and opportunities to develop our offer of support to the sector whether through direct services, training, brokerage agreements or membership offers.  As you identify these opportunities, you will work collaboratively with the Head of Business Development to explore commercial income options that are also in line with our mission and vision.

Using your excellent people skills, you will act as the first point of contact for HR matters within the charity, overseeing the general management of our online HR system, policies and procedures.  You will work in collaboration with the CEO in any areas that need significant development or management.

You will keep up to date with new initiatives and ideas in the wider infrastructure sector, relevant legislation and modern thinking in relation to charity management best practice.

Benefits:

- 33 days annual leave increasing with years of service + annual leave given between Christmas and New Year that doesn't count against your annual leave

- Sick leave entitlement increases with years of service

- 5% pension contribution

- Paid leave to complete voluntary activity for up to 5 days pro rata

- Discount on local gym membership

- Flexible working with TOIL given for any additional hours worked

Deputy Head of Operations

Suzy Lamplugh Trust

Hybrid (40% office-based after probation)
Full-time (35 hours)
Permanent
£43,258
Start: ASAP

Lead services that support victims of stalking and abuse

The Suzy Lamplugh Trust is looking for a Deputy Head of Operations to provide senior leadership across our services, ensuring high-quality, safe and effective support for victims.

This is a key role within our Operations team, responsible for driving performance, supporting managers, and ensuring our services directly supports victims of stalking, maintains high quality impact standards, meets safeguarding standards, remains inclusive and delivers funder requirements.

About the role

You will:

• Lead operational delivery across multiple services
• Line manage senior managers, supporting performance and development
• Oversee service performance, quality assurance and safeguarding
• Use data and insight to identify risks and drive improvements
• Represent services confidently with funders and partners
• Support the mobilisation of new services and organisational change

About you

You will bring:

• Significant experience in senior operational management within a safeguarding or victim support setting
• Strong understanding of safeguarding, risk and trauma-informed practice
• Experience managing services against KPIs, contracts or funder targets
• Confidence leading managers and overseeing multi-service delivery
• Strong analytical and decision-making skills

Desirable:

• Experience in stalking, domestic abuse or VAWG services
• Charity or commissioned service experience

Why join us

• Make a real difference to people experiencing stalking and abuse
• Join a collaborative, mission-driven organisation
• Play a key role in shaping and improving services

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

Operations Manager

The McPin Foundation

Type: Fixed term for 2 years
Location: Head office (Bethnal Green, London)/Working remotely

Salary: From £40,562 per annum FTE
Hours: 30 hours a week (0.8 FTE)

Would you like to play a key role in supporting a team championing lived experience involvement in research?

The McPin Foundation is a mental health research charity that champions the involvement of those with direct experience of mental health issues in all stages of research.  We are looking for an exceptional ‘people-person’ to join our team; someone with a keen interest in workplace wellbeing, compassion for the work that we do and confidence to manage a varied and practical workload.

The Operations Manager provides a key role in our charity managing our people and operations functions.  This includes the day-to-day running of our office space in Bethnal Green, human resources, workplace wellbeing, IT, and asset and data management.  You will provide guidance and support, bringing skills in working across teams and breaking down barriers.  You will develop new initiatives and ensure compliance with health and safety, IT and data security governance.

The post would suit someone with proven experience in human resources, health and safety and IT/GDPR.  You will have excellent communication skills (both written and spoken) and well-developed people and line management skills, understanding how to share important information in clear, compassionate and engaging ways.  Working in a small team in a central role, you will bring a can-do attitude to the workplace, inspiring others to be confident and forward thinking.  Supporting the team’s wellbeing at work is a vital part of the role.

Our team is committed to transforming mental health research through collaboration, inclusion and a belief in equity and anti-oppressive behaviour.  We strongly encourage applications from Black people, People of Colour, people who are LGBTQIA+, those with a disability and those who identify themselves in marginalised groups, as well as people with lived experience of mental health issues.

 We offer benefits including a competitive salary, hybrid/flexible working, a NEST Pension scheme with 6% employer contribution, wellbeing support and mentoring scheme, an individual training budget and access to an Employee Assistance Programme and healthcare cash plan.

Please see the full job description for more information.

The closing date for applications is Tuesday 21st April 2026 at 9am.

Interviews will be held in-person the week commencing 4th May 2026.

To apply please visit the McPin Foundation vacancy page to download an application form.

Please email your queries to Clare Walsby at the McPin foundation if you have any questions about the post.

As Head of Partnerships & Income Development you will own the development and delivery of the SMF’s income generation strategy so that we can raise the funds and build the partnerships we need to meet our ambitions.

Location: Birmingham, Glasgow, Liverpool, London, Manchester or Newcastle. We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.

Contract: Full-time, Permanent

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are open to flexible working arrangements such as part-time, compressed hours, flexitime and job-shares. Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given. 

Key Responsibilities:

1. Fundraising strategy and leadership

• Set and implement a robust income generation strategy to enable the SMF to achieve its strategic ambitions, setting targets, monitoring and reporting on income performance and supporting accurate forecasts and projections
• Lead a culture of excellent fundraising and relationship management across the SMF and ensure the right resources, systems and skills are in place to support all staff that hold funding relationships
• Represent the SMF externally with funders, partners and other stakeholders, seeking opportunities to increase our network and build our influence and reputation as an effective charity partner 
• Work with the Head of Finance and Operations to ensure strong processes to support income generation including income forecasts, budgets and partnership reports and records  

 2. Corporate Partnerships 

• Oversee the SMF’s portfolio of corporate partnerships including strategic partnerships and partnerships focused on enabling and enhancing our student programmes
• Manage individual high value corporate partnerships and ensure excellent stewardship of all our corporate partnerships
• Oversee the development of compelling cases for support and a robust new business pipeline for corporate partnerships 
• Oversee our corporate volunteering offer including employee volunteering with our student programmes and skilled volunteering/pro bono support

3. Business development 

• Oversee the delivery and development of the Social Mobility Employer Index  
• Oversee the design and development of other products and services for employers through which the SMF can earn income and influence workplace social mobility 

4. Trusts and foundations 

• Oversee the SMF’s relationships with trusts and foundations, building a strong long-term funding pipeline  
• Build and manage relationships with key trusts and foundations

5. Philanthropy and individual giving   

• Oversee the development of our supporter community and opportunities for individual giving and fundraising through challenge events 
• Identify opportunities to build philanthropic relationships with individual donors and supporters

6. Leadership and management 

• Manage, motivate and develop the team, setting team and individual goals and evaluating performance, coaching and motivating staff and supporting professional development and staff wellbeing 
• Lead across the organisation, fostering a collaborative and high performance culture and modelling the SMF’s leadership behaviours 
• Work with the CEO and the rest of the SMT to shape the SMF’s strategic priorities, set the annual business plan, budget and key projects, and monitor delivery and performance

Please see full job description attached for more details. 

Person Specification:

We need someone who will demonstrate our organisational skills-based competencies - as listed below: 

1.  Leadership
2.  Communication
3.  Adaptability
4.  Professionalism 
5.  Decision-making

Technical knowledge, understanding and experience required:

• Experience in managing a significant funding portfolio, stewarding and developing partnerships and ensuring effective account management
• Experience in securing funding, including scoping opportunities and prospects, setting targets and building a pipeline, and shaping proposals 
• Confident in representing the SMF externally and engaging with senior stakeholders 
• Able to motivate, develop and inspire a team and ensure that high standards of performance and behaviours are maintained 
• Ability to develop and manage budgets and forecasts, team and individual income targets and monitor income performance 
• Familiar with using a CRM as a tool for partnership and income development

See attached job description for more detail on the person specification

Ways of working:

• Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. 
• Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings. 

Benefits

• 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work scheme.
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website by 23:59, Tuesday 28th April 2026 and provide the following information:

1) A recent work history, detailing:
       i.     Job title
       ii.    Employer
       iii.   Dates of employment/Period in post

2) A cover letter detailing your skills and experience, with reference to the key responsibilities and person specification for the role (750 words max.)

3) Give an example of an important funding relationship you have secured or grown, and explain how you identified the opportunity, what you did, and what were the outcomes and benefits (800 words max.)