Senior head of operations jobs
Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Their vision is a world where everyone has equal access to clean air, water, and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action.
This is a pivotal moment for the Key Relationships function as a newly formalised Events & Operations hub is established, with donor-facing events and the operational systems and processes that underpin high-value fundraising being brought together into a cohesive function. This integrated approach will ensure outstanding donor experiences alongside robust infrastructure to support pipeline management, forecasting, reporting and income growth.
We are looking for an exceptional Events & Operations Manager to lead this new hub, manage a team of two staff, and shape how events and operational infrastructure work together to support Major Donor, Trusts & Foundations, Legacy and Key Influencer programmes.
This role will suit a self-starter who is comfortable working with a high degree of autonomy and who takes genuine satisfaction in shaping a new role around the needs of the team. The postholder will be confident operating in ambiguity, able to take the lead in defining processes, and proactive in establishing clear, effective ways of working.
As Events & Operations Manager, you will:
- Lead the newly established Events & Operations hub within the Key Relationships team, managing and developing a team of two staff while actively delivering across both functions
- Plan, design and deliver high-quality donor-facing events, taking full ownership from briefing and creative concept through to meticulous execution and evaluation
- Deliver capital campaign ask events, donor networking events and supporter access moments for the key relationships team
- Work closely Team Heads to ensure events meet their objectives and are delivered to a high standard
- Work with Executive Directors to ensure they are well briefed when speaking at or attending events
- Lead on systems, infrastructure and compliance including CRM oversight, data integrity, GDPR, income reconciliation, forecasting, reporting and dashboarding in partnership with Finance and Data teams
- Oversee prospect research, pipeline management and performance tracking to ensure the operational backbone is in place for the Key Relationships team to be effective and drive income growth
- This is a hands-on leadership role that will actively deliver across events and operations while leading and developing others
Ideal skills and experience:
- Significant experience planning, delivering and evaluating high-quality donor or stakeholder events across in-person, hybrid and digital formats, with clear evidence of aligning events to cultivation and stewardship objectives
- Excellent project management skills, able to manage multiple complex workstreams simultaneously, meet deadlines, maintain high standards of detail and manage budgets effectively
- Demonstrable experience working in an operations or support role, with responsibility for coordinating systems, processes and infrastructure that underpin fundraising or relationship management activity
- Proven ability to design, improve and embed efficient, compliant systems and processes, including gift administration, data integrity, income reconciliation and structured pipeline management
- Strong experience using CRM databases or similar platforms, maintaining accurate data, overseeing data quality and confidently learning new systems and reporting tools
- Experience of leading and supporting others within a small team, contributing to a collaborative, inclusive and high-performing culture while remaining comfortable with hands-on delivery
- Clear evidence of working in a values-driven way, demonstrating commitment to collaboration, inclusion, continuous learning and role-modelling organisational values consistent with Greenpeace UK
Diversity and Inclusion
Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. Applications are welcomed and encouraged from people of all backgrounds.
Applications are particularly encouraged from people of colour, disabled people, and people who identify as working class now or in the past.
Candidates will be selected based on how well they meet the criteria for the role and all applicants will be treated fairly throughout the recruitment process.
Anti-racism and inclusion commitments
Greenpeace UK wants its team to reflect the diversity of the communities it works alongside. It is committed to fairness, inclusion, and challenging discrimination and oppression in all its forms.
The environmental sector still has further to go when it comes to representation. Greenpeace UK has published ambitious race representation targets and, through its Anti Racism Plan, is working proactively to achieve stronger representation of people of colour, particularly within leadership positions.
As part of this commitment, a Guaranteed Interview Scheme (GIS) is being piloted. Greenpeace UK aims to offer an interview to everyone who opts into the scheme and meets the essential criteria. Guaranteed interview applications will be processed by QuarterFive and shared only with the Greenpeace UK recruiting manager and HR team.
If you identify as a person of colour and meet the essential criteria for the role, you can choose to opt in to the Guaranteed Interview Scheme.
Don’t meet every single requirement? Research shows that women and people of colour may hesitate to apply unless they meet every area of the person specification. If you’re excited about this role but don’t meet all the criteria, you are encouraged to apply.
Employee benefits include:
- 25 days annual leave for full-time staff, with additional leave accrued according to length of service up to a maximum of 32 days
- Once a month, all Greenpeace staff take an organisational ‘breather’ day where the office closes with no expectations of output on these days
- Office closure normally occurs between Christmas and new year and staff are not required to use annual leave to cover this period
- Employer pension contribution of 8.5% of basic salary, provided employees contribute at least 3%
- Interest free season ticket loan, or a tax efficient bicycle loan
- Life assurance scheme (4 x annual salary)
- Employee Assistance Programme that includes access to free confidential advice with a qualified counsellor
To apply, please complete the form below and upload your CV, making sure it reflects the essential skills and experience outlined above. You can use the notes section to share any additional information. Suitable applicants will be contacted and given full support with the formal application process.
Round 1 interviews – Thursday 26th March
This role
The Head of HR and Operations will be a key member of the Senior Management Team, reporting directly to the Chief Executive. This role will be central to shaping the organisation’s culture and ensuring that our HR and operational functions are robust, future‑focused, and aligned with our mission.
As we continue to grow, the postholder will play a pivotal role in building an inclusive, values‑driven, and high‑performing workplace where staff feel supported, trusted, and able to thrive.
They will lead on HR strategy, employee development and retention, and the effective management of our facilities and operational systems. A coaching and enabling approach will be essential—supporting managers to use people metrics confidently, strengthening people practices across the organisation, and embedding a culture of continuous learning, accountability, and wellbeing.
Main responsibilities
Leadership and Management:
· Contribute to the development and delivery of Your Voice Count’s organisational strategy as a member of the Senior Management Team.
· Champion inclusive, ethical and sustainable ways of working aligned with Your Voice Count’s values.
· Support organisational change, growth and service development from a people and systems perspective.
· Oversee HR function, policies, and efficient working practices
· Support managers with HR responsibilities and staff development.
· Ensure effective recruitment, onboarding, and talent management.
· Foster an inclusive, diverse, and well-being-focused culture.
· Manage HR systems, technology, and budgets
· Ensure HR policies, procedures and practices are legally compliant, up-to-date and consistently applied.
· Support managers to build confident, fair and values-led people management capability.
Facilities & Office Management:
· Oversee office, facilities, and repairs to ensure a safe environment.
· Manage supplier contracts, IT, and communication systems.
· Supervise facilities and operations staff.
· Ensure cost-effective procurement and budget management.
Organisational Operations and Compliance:
· Act as organisational lead for GDPR compliance, working with external advisors where required, supporting the Data Protection Officer.
· Ensure compliance with Health & Safety requirements and support managers in maintaining safe working practices.
· Maintain oversight of organisational assets and information management systems
Essential Skills & Experience needed for the role
· Experience of building inclusive and diverse workplaces.
· Ability to develop HR strategies that support business objectives and workforce planning.
· Strong knowledge of UK employment law and HR best practices.
· Experience supporting managers with employee relations and performance issues
· Ability to engage and influence stakeholders at all levels, with a people-first approach.
· Knowledge/experience of managing and delivering across multiple workstreams such as HR and Facilities (experience in all an advantage but not a requirement)
· Experience of contributing to senior decision making
· Ability to analyse, critique and evaluate business data and insights
· MCIPD qualified or a qualification or experience in human resources management, or equivalent experience at a senior level.
· Influential with the gravitas to effectively help shape the organisation
· Significant management or supervisory level HR experience
Desirable:
· Experience working in a charity or values-led organisation.
· Experience supporting organisational growth or change.
· HR or management qualification (e.g. CIPD or equivalent).
The client requests no contact from agencies or media sales.
Job Introduction
The role is an exciting opportunity for an outstanding individual to join the Philanthropy and Partnerships team at Diabetes UK. With more people living with diabetes and millions more at risk of developing Type 2, our work has never been more needed. You will lead on enhancing the infrastructure, data, research and operations that enable the philanthropy and partnerships team to deepen relationships, secure increased income and deliver an excellent supporter experience. You will ensure compliance with fundraising best practice, support implementation of improved CRM functionality and process improvements to enhance our efficiency and impact as a team and develop data driven prospect research strategies that align donors to key priority ambitions to deliver sustainable growth.
Role description:
In this role you will
- Oversee prospecting and data and information management that underpins all of the Philanthropy and Partnerships teams activities working closely with external partners and internal stakeholders.
- Create and implement innovative and data driven strategies for prospect research, moves management, partnership approval and pipeline development
- Evaluate and provide critical analysis of fundraising and prospecting activity to deliver actionable insight, process innovation and project management
- Create project management plans for funding our ambitions and critical pieces of philanthropy and partnerships operational work
- Line manage a prospect research function
- Actively engage with the wider philanthropy and partnerships team, other directorates and external audiences to maximise opportunities for collaboration and growth.
The ideal candidate:
We are looking for a highly motivated professional who thrives on working in a fast-paced complex environment within a large team. You will need:
- good knowledge and experience of CRM relationship management, prospect research, philanthropy and partnership fundraising
- demonstrable experience in information and data management, analysis and fundraising operations.
- an ability to work collaboratively with key internal stakeholders, to support the development of relationships between philanthropists, partners and Diabetes UK
- to be an excellent communicator, problem solver, highly accurate and analytical in your work with good project management skills
- to be able to interpret information and make strategic recommendations
- to be flexible, agile and able to adapt to respond to internal and external changes
- to possess a solid understanding of charity legislation, fundraising regulation, and data protection.
For further information about the role please refer to the job description at the end of the page.
Safeena is the UK’s first Muslim Cancer Support Network. We are entering a pivotal phase of growth as we transition from a volunteer-led initiative into a professionally governed, nationally scalable charity.
We are seeking an exceptional Head of Transformation to lead this organisational step-change.
The Role
You will drive transformation across governance, systems, culture and delivery. Working closely with the Board and senior stakeholders, you will build the operational infrastructure required to scale Safeena’s three-pillar model:
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Patient-centred faith-sensitive support
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Healthcare navigation and advocacy
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Community awareness and stigma reduction
You will ensure Safeena becomes compliant, data-driven, financially sustainable and ready for national expansion.
Key Responsibilities
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Lead organisational development, governance and risk management
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Embed safeguarding, GDPR and quality assurance systems
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Build and oversee operational systems (CRM, reporting, dashboards)
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Strengthen partnerships with NHS, mosques and community partners
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Support income generation and long-term sustainability
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Develop a high-performing, accountable culture
About You
You will bring:
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Proven experience delivering organisational transformation
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Strong governance, compliance and risk oversight expertise
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Experience building systems and infrastructure in a growing charity
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Financial literacy and strategic planning capability
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Exceptional stakeholder and partnership management skills
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A commitment to equity and culturally competent service delivery
Experience within the charity, health or community sector is desirable.
This is a rare opportunity to shape the future of a nationally significant, faith-sensitive cancer support network addressing health inequalities across the UK.
#Transformation #Change
The client requests no contact from agencies or media sales.
We are seeking a part-time Head of Finance and Operations to play a key role in supporting the smooth and effective running of CASE Europe’s London office. Reporting to the Co-Executive Directors, with a matrix line to the global Chief Financial Officer, this role offers a rewarding opportunity to combine strategic oversight with hands-on delivery across finance, HR and office operations.
Working closely with colleagues in Europe, Washington DC and Singapore, you will oversee regional budgeting and financial management, support audits and compliance, and ensure alignment with CASE’s global systems and processes. You will also lead HR activity for the Europe team of 15, manage office operations, and line-manage a small number of staff and matrix reports.
You’ll benefit from a range of workplace benefits including flexible working, season ticket loan, professional development opportunities, and on-site social and wellbeing activities.
This role is ideal for an experienced finance and operations professional from a charity, membership or education-related setting who enjoys working autonomously, collaborating internationally, and contributing to a mission-driven organisation.
The client requests no contact from agencies or media sales.
The Opportunity
The Finance and Operations Manager will provide financial expertise and support the Head of Finance & Operations (HFO) to deliver high quality financial management in budgeting, forecasting, and monthly reporting.
The role will also support the HFO in the organisation's operations functions, ensuring that legal and operational governance is delivered on time and to a high standard, that SMF is is compliant in Health & Safety (H&S), General Data Protection Regulation (GDPR), insurance and other operational matters. The role holder will provide support leadership on the organisation's IT function and deliver training to all teams in matters concerning finance and operations.
Location: We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.
When in the office you will be based in one of our regional offices (either Birmingham, Glasgow, Liverpool, London, Manchester or Newcastle – depending on preference and accessibility). This is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.
Contract: Full-time, Permanent
Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are open to flexible working arrangements such as part-time, compressed hours, flexitime and job-shares.
Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given.
Key Responsibilities:
1. Finance:
- Oversee the day-to-day financial management and cash flow of the Social Mobility Foundation (SMF) working closely with the HFO, Chief Executive Officer (CEO) and Operations team.
- Ensure that our accounting software is consistently up to date with the correct information.
- Work with the HFO on management information to enable the SMT and trustees to monitor progress and performance, make effective decisions and plan for the future.
- Financial information to support income development including budgets, income tracking and analysis and funder reports.
- Support the development of the annual organisational budget with the HFO, in liaison with the CEO and management team and provide support in developing departmental / project budgets as relevant.
- Manage how the organisation applies and reports on VAT.
- Alongside our appointed accountants prepare Year End accounts, end of project accounts, and work with the appointed accountants to ensure the Accounts are completed, approved, and filed on time.
- Manage and improve our financial systems and procedures, streamlining internal processes to ensure they are effective and safeguard the finances of the organisation.
- Devise and implement effective and efficient procedures, including the introduction of a purchase order system and a new ethical procurement policy.
- Maintain the payroll function of the organisation and be the lead point of contact with our external payroll provider.
- Conduct reviews and evaluations for cost-reduction opportunities.
2. Operations:
- Support the Data Protection Officer (the HFO) for the organisation, in liaising with the Information Commissioner's Office (ICO) appropriately, ensure that all staff and volunteers are aware of and trained in the relevant Data Protection policy and procedures, and ensure that the organisation meets its Data Protection requirements.
- Support the HFO in overseeing operational matters such as insurance, H&S, buildings maintenance and asset register; work closely with the management team to ensure awareness, compliance, and procedures that are effective and efficient for staff and volunteers. Where appropriate, escalate concerns and issues to HFO.
3. Strategic Responsibilities:
- Work closely with management and trustees to provide and develop financial and operational expertise; contribute appropriately to the development and management of organisational strategies, service proposals and development of the organisation.
- Lead on the appropriate understanding and training at each level of the organisation on how operational and financial systems work and support their role.
- Ensure that financial and operational policies and procedures meet the highest standards, reflect the charity’s ethos effectively and support the organisation’s strategic development; champion inclusivity (including Equity Diversity and Inclusion (EDI)) and sustainability (in the widest sense).
4. Line Management
- Day-to-day people management
- Outline outcomes to be achieved, considering individual skills, capabilities, and workload to ensure a balanced distribution of work
- Review work outputs, monitor and quality assure work
- Manage and report on performance; deliver performance reviews
- Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth
- Recruit and induct new team members
- Reasonably support well-being: provide a supportive work environment, and address any issues that may impact the well-being and morale of your reports
See attached job description for more detail on the key responsibilities in the role
Person Specification:
We need someone who will demonstrate our organisational skills-based competencies - as listed below:
- Leadership
- Communication
- Adaptability
- Professionalism
- Decision-making
Technical knowledge, understanding and experience required:
Essential:
- Part/fully qualified as an Accountant, or equivalent relevant experience
- Significant experience of working in a finance role in an organisation with a turnover of £1m or more
- Hands on experience of maintaining a financial software package
- Experience of working with financial systems to prepare financial reports and management accounts
- Experience in managing the operational aspects of an organisation, including risk assessments, GDPR etc.
- Excellent knowledge and understanding of bookkeeping and general financial and accounting principles
- Numerate and able to use an accounting software package
- IT Literate, including experience of Microsoft Office software and excellent skills in using Excel and Word
Desirable:
- Experience of working in a finance role for a charity
- Experience of Accounts IQ accounting package
- Experience of preparing finance reports relating to project grants/restricted funding from a range of donors
- Knowledge of charity accounting and the Charities SORP (Statement of Recommended Practice)
- Knowledge of Salesforce CRM
See attached job description for more detail on the person specification
Ways of working:
- Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom.
- Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings.
Benefits
- 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure.
- Cycle to Work scheme.
- 5% Salary sacrifice pension scheme with enhanced matching employer contributions
- Employee Assistance Programme available to staff and their family
- Flexible work options such as hybrid working, flexitime, part-time
- Regular staff team building and business planning “away days”
How to Apply
If you are interested in applying for this role, please head over to our website by 23:59, Sunday 22nd February and answer the following questions:
1) Why would you like to work at the Social Mobility Foundation? (250 words max.)
2) What makes you a suitable candidate for this role, including specific examples from your experience and skills? (500 words max.)
3) Tell us about a time when you managed an important relationship with a corporate partner, client or external stakeholder. What was your role in maintaining the relationship, and what did you learn about effective account management from the experience? (500 words max.)
We unlock potential, broaden horizons and create opportunities for young people


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Head of Operations is responsible for the effective and efficient delivery of all operational functions of the Foundation to enable achievement of its global mission and strategic objectives. The Head of Operations ensures that systems, people, processes and resources are aligned to support programmes across multiple countries while maintiaing high standardds of governance, risk management and financial stewardship.
This is a senior leadership role, working closely with the CEO and Members of the Foundation around the world, acting as the key bridge between strategy and delivery.
The Global Leadership Foundation exists to support effective national leadership and good governance.
About Us:
Anti-Slavery International is the world’s oldest human rights organisation. Our vision is freedom from slavery for everyone, everywhere, always. We believe that modern slavery is a contemporary issue of the highest importance, and we are determined to work with others to make sure people can be free from slavery across the world.
About the Role:
The Head of Operations will play a key role in ensuring the smooth functioning of the organisation, working with the Senior Management Team (SMT) in developing the new strategic direction and future of the organisation and its work. If you are an experienced operations lead, you will understand how key this role is to an organisation’s success and as part of the SMT, you have the opportunity to drive change.
Key Tasks:
· operations leadership
· support for the Board, CEO and SMT
· compliance, policy and procedures
· employee experience - direct, hands-on HR experience is more important than qualifications!
· internal communications and overseeing our IT systems and Cloud filing
· change management and procurement
Benefits
· 30 days annual leave
· 6% pension contribution
· employee benefits include employee assistance programme, cycle to work scheme, annual season ticket loan, eye tests
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About We Care Home Improvements (WECHI)
WE Care Home Improvements (WECHI) is a well-established home improvement agency dedicated to helping older, disabled and vulnerable people live safely, independently and with dignity in their own homes. Working across Bristol, Bath & North East Somerset (B&NES) and Gloucestershire, we deliver vital minor adaptations, ramp installations and handy person services funded by commissioners as well as self-funded customers.
We are now seeking a dynamic and experienced Head of Handy Person Operations to lead our Customer Service and Maintenance Technician teams. Reporting directly to the CEO, this is a pivotal leadership role with overall accountability for service delivery, operational performance and growth across our Handy Person contracts. You will ensure seamless coordination between frontline support and technicians on the ground, shaping an outstanding customer experience from first contact to job completion.
Abou the role
What you'll do
- Lead and manage the Customer Service Team (including the Deputy) and Maintenance Technician Team, ensuring high performance and collaboration.
- Oversee the effective delivery of minor adaptation services across Bristol and B&NES, and the ramp service in Gloucestershire, meeting commissioner requirements and service standards.
- Manage end-to-end workflow between customer service and technicians, ensuring timely scheduling and efficient job completion.
- Take ownership of service performance, financial targets (cost, income, volume) and budget management, monitoring and explaining variances.
- Drive continuous improvement, resolving operational and health & safety challenges alongside the Head of Service Delivery and Senior Technical Officer.
- Oversee risk assessments, method statements and staff training to ensure safe, compliant working practices.
- Own and manage key operational systems (including EPIX), phone system settings, stock control, fleet compliance (DVLA checks, insurance, MOTs) and supplier relationships.
- Lead pricing reviews and ensure best value from suppliers and partners.
- Manage complaints from start to resolution, ensuring a positive customer outcome.
- Represent WECHI at commissioner meetings and stakeholder events, maintaining strong relationships with partners including housing associations and commissioners.
- Lead data collection, ED&I reporting and performance analysis to inform business planning and growth.
- Identify and develop new Handy Person service opportunities, supporting regional growth and innovation.
Who we're looking for
- An experienced operational leader with a track record of managing service delivery teams.
- Strong financial and commercial awareness, with experience managing budgets and performance targets.
- A confident communicator who can build effective partnerships with commissioners, stakeholders and suppliers.
- Highly organised, with the ability to manage multiple operational priorities while maintaining attention to detail.
- A collaborative leader who motivates and supports teams to deliver high-quality, person-centred services.
- Committed to health & safety, compliance and continuous improvement.
- Passionate about delivering services that promote independence, wellbeing and dignity.
Why join us?
- Make a tangible difference in the lives of older and vulnerable people across our region.
- Be part of a collaborative, supportive and flexible work environment where your leadership truly matters.
- Help shape and grow an essential community service with real impact.
- Receive a competitive salary (£37,000 – £40,000 depending on skills and experience) plus generous benefits and development opportunities.
- Work directly with senior leadership, influencing strategy and service innovation.
Additional information
- To download the full Job Description and Person Specification: Head of Handy Person Operation JD_2025.pdf
- To apply, please submit your CV and a supportive statement (not more than two pages) telling us why you are the right person for this role.
- Application deadline: Sunday 15 March 2026 (11:30pm)
- Please note: We reserve the right to close this advert early if sufficient suitable applications are received. Shortlisting will take place on a rolling basis, and early applications are strongly encouraged.
- Interviews: Week commencing 16 March (mid-end week) and beginning of week commencing 23 March.
Disclaimer: We Care Home Improvements is unable to offer sponsorship or take over the sponsorship of employment visas at this time. All applicants must have the permanent right to work in the UK without restriction.
About Variety
There are 1.8m children living with disabilities in the UK with 600,000 children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future. Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment. In addition, each year thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme, and every single day we are improving more young lives. We do it with practical, tangible help, that makes a real and immediate difference.
Role purpose
Variety, the Children’s Charity is looking for a Head of People and Culture to lead and deliver all aspects of the charity’s people strategy. Part of the Operations Team, this is an exciting role combining strategic leadership with hands-on operational HR management. The postholder will be experienced in driving forward new strategies, ensuring Variety has robust, compliant and people centered practices in place. This role will support a positive, inclusive, and high-performing culture which is aligned to Variety’s mission and values.
This is a new role at Variety during an exciting time as we develop and launch a new three-year strategy later this year and invest in our people and culture. The staff team at Variety has grown over the last year, reflecting the charity’s ambitious strategy to double charitable expenditure over the next three years. We are at an exciting point to recruit an experienced HR professional to continue our growth, developing our people while strengthening our collaborative culture, champion wellbeing, and leading Equity, Diversity and Inclusion.
The Head of People and Culture will work with the CEO and Senior Management Team and contribute to strategic decisions at Variety. There is a separate support service which is outsourced for complex or specialist HR matters if required. Variety is a small, dedicated team of 30 staff, and this role reports to the CEO with a close working relationship with the Director of Finance and Operations.
Key responsibilities
Strategy and Performance
Building organisational capacity is one of the pillars of our three-year strategy which is in development. Variety is investing in recruitment, and retention of a high-performing workforce with harmonised contracts and policies.
This role will:
- Develop and implement a People and Culture Strategy aligned with Variety’s new three-year organisational strategy
- Lead workforce planning and organisational development
- Implement and oversee a clear and consistent performance managementframework
- Mange safe and inclusive recruitment processes
- Lead the annual appraisal process and support probation reviews for new staff
- Provide regular reporting to the CEO for Trustee meetings on people metrics and any risks to the people strategy
- Manage the outsourced HR provider to Variety
HR operations and recruitment
- Oversee and directly manage recruitment, onboarding, probation, performance management and exit processes at Variety
- Develop and support the investment in recruitment and retention of high-performing team members
- Manage the onboarding process for new staff, sending offer letters, taking up references and inductions, ensuring a good start at Variety
- Manage employee relations cases (if they arise)
- Maintain and update the staff handbook, HR policies and procedures, ensuring compliance with UK employment law
- Introduce and manage an improved HR portal which will improve Variety’s HR function
- Manage the HR budget and the annual salary review process with the Director of Finance
- Support managers and staff in all aspects of people management
- Oversee payroll and benefits management (if applicable)
- Ensure staff have updated contracts and keep HR policies up to date
- Support managers in people management
- Advise the CEO and Senior Management Team on people-related risks
- Maintain accurate HR records in accordance with GDPR
- Carry out DBS checks for staff and volunteers
Culture and wellbeing
- Work with the Senior Management Team on cultural development and values-led behaviours across Variety
- Lead the People Strategy at Variety to foster a positive working environment, where people feel engaged, supported and happy at work
- Lead on Variety’s learning and development programme for all staff
- Promote a culture of feedback and continuous improvement
Person specification
Essential
- CIPD Level 7 qualified (or equivalent experience)
- Significant experience in a senior HR/People role, ideally within the charity or not-for-profit sector
- Strong working knowledge of UK employment law and HR best practice
- Experience managing employee relations cases independently
- Experience advising Senior Management Teams and Trustee boards
- Ability to operate strategically while delivering operational HR hands-on
- High level of discretion and confidentiality
Desirable
- Experience working as a standalone HR lead
- Experience working in a small or medium-sized organisations
- Knowledge of safeguarding requirements for the charity sector
- Experience implementing HR systems and improving processes
Key competencies
- Resilient and confident decision-maker
- Strong organisational and time management skills
- Values-driven and inclusive leadership style
- Comfortable working autonomously
Role scope and considerations
As this is a standalone, part-time position please consider:
- Clear prioritisation will be essential
- Operational HR tasks (e.g. contracts, letters, policy updates) sit within the role
- External HR advisers will be used for legal matters
- Administrative efficiency (templates, HR systems, automation) will be important to manage workload
- The role may include line management in the future
Benefits
- Enhanced Pension (7% contribution from Variety with 2% employee contribution)
- 25 days annual leave plus bank holidays. In addition, after one year's continuous service, an extra two days’ annual holiday for every complete year of service will be added, up to a maximum of five days' extra holiday (pro rata will apply for part-time).
- Three additional days between Christmas and New Year given as discretionary leave
- Membership to a health and well-being cash plan scheme
- Life Assurance scheme offering 4 x salary
- Company Sick Pay
Please note that this role may require travel within the UK, requires a DBS check and proof of eligibility to work in the UK.
Variety, the Children's Charity is committed to safeguarding and promoting the welfare of children and vulnerable adults.
Equality, diversity and inclusion
Inclusion is one of our key values. It is our ambition to recruit great people from diverse communities. We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief. Please let us know if you have any access requirements which we might need to consider in relation to the selection process.
How to apply
Please submit your CV with a cover letter explaining why you’d make a great candidate for this role and how you meet the job description. In your cover letter please include a people system or HR platform you have implemented that improved operational efficiency and employee experience. What was your approach and what impact did it have.
Applications will close at midnight on Sunday, 15 March 2026 with first round interviews w/c 23 March 2026.
Please let us know if you have any accessibility requirements or need any adjustments for the interview.
The client requests no contact from agencies or media sales.
Hofesh Shechter Company seeks a Head of Finance and Operations to join our leadership team at Somerset House. This pivotal role manages strategic three-year budget planning and core functions including Finance, HR, IT and Governance.
Reporting to the Executive Producer, you will provide essential oversight to help achieve our creative and commercial goals. In this role, you will be expected to actively drive an entrepreneurial culture by adding your voice and ideas to the exploration of new income streams and providing the financial analysis and insight needed to strengthen fundraising initiatives and core business functions.
We require an experienced professional with accountancy qualifications and strong operational skills to oversee business functions and strategic planning. A supportive leadership style is essential.Knowledge of the arts or charity sector is required; experience with Theatre Tax Relief and NPO funding is highly desirable.
The client requests no contact from agencies or media sales.
Head of Programme Operations
Contract: Permanent, Full Time
Location: The role can be based in London, United Kingdom, Abuja, Nigeria or Kigali, Rwanda, subject to right to work eligibility in the respective countries.
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: Salaries and benefits will vary in line with the location of the successful candidate and depending on experience.
- UK: £68,000 - £74,000 per year with excellent benefits.
- Nigeria: NGN 64,968,462 – NGN 90,955,847 per year with excellent benefits.
- Rwanda: RWF 73,661,730- RWF 89,738,798 per year with excellent benefits.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the Team
The Programme Operations team sits within WaterAid UK’s International Programmes Department (IPD), operating in 17 countries in Africa and Asia. The team is a diverse and motivated group of 14+ people made up of planning, monitoring, evaluation and reporting (PMER), project design and management, and programme systems specialists. They support global operational excellence, PMER, risk management, donor compliance and performance assurance across WaterAid UK’s country and regional programmes. Working in partnership with regional and country leadership teams, the function provides technical oversight, systems development and operational support to strengthen programme delivery and organisational accountability.
About the Role
The Head of Programme Operations leads the development, implementation and continuous improvement of WaterAid’s international programme operations framework. The role provides strategic and operational leadership across programme operations, business management, systems, risk and compliance.
Key responsibilities include overseeing IPD business management processes, supporting financial planning and performance reporting, acting as a delegated focal point for operational risk, and providing senior troubleshooting support on complex operational and management challenges.
The role works in close partnership with Programme Funding to ensure operational readiness for new donor opportunities and effective grant start-up and close-out. It also leads operational assurance processes, strengthens compliance with donor and organisational requirements, and supports capacity strengthening across regional and country teams.
In this role, you will:
- Provide Programme Operations Leadership
- Lead IPD Business Management and Support
- Drive Collaboration, Risk and Performance
- Oversee Systems, Compliance and Assurance
- Lead Capacity Strengthening and Support
To be successful, you’ll need:
- Proven experience in managing or overseeing large scale international programme operations in the INGO or development sector.
- Strong understanding of operational systems (finance, procurement, logistics, compliance) in multi country environments.
- Excellent relevant IT skills, primarily Microsoft Office (Outlook, Excel, PowerPoint and Word), but specifically relevant data systems that support high quality planning, monitoring and reporting.
- Experience of leading, managing and motivating others and driving change.
- Strong leadership and influencing skills, with the ability to build relationships and drive organisational change collaboratively.
- Experience working in complex matrix structures across multiple cultures.
- Strong analytical, problem solving and systems thinking capabilities.
- Demonstrated knowledge of donor compliance and grant management processes.
- Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.
Desirable:
- Experience in WASH, public health or community development sectors.
- Experience working with restricted and unrestricted funding portfolios.
- Relevant university degree or equivalent professional experience.
- Familiarity with WaterAid UK’s operating model and countries of operation.
Closing date: Applications will close 12:00 PM UK time on 3rd March 2026.
How to Apply: Click Apply to answer the pre-screening questions upload your CV and cover letter.
Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre-employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the process
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are
determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change!
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



The Finance team provides finance and budgeting support to staff, managers and members of PCS. The department is about to embark on a digital transformation that will modernise how the Finance department operates for the Union. We are looking for a Head of Finance that will drive and lead this project whilst maintaining continuity of service operation to the union, members and staff and, to join a progressive union that values collaboration, integrity, and social impact.
Salary and Location
- Band 5, London Spine points 21-17 or Regional Spine points 23-19
- Starting salary: London £63,279 p.a. rising to £72,098 p.a. or Regional £58,877 p.a. rising to £67,689, in annual increments (pay award pending)
- PCS Clapham or Regional office
Successful candidates for the post of Head of FInance will be able to demonstrate:
You are a qualified accountant (ACA, ACCA, ACMA, CIPFA) and or have an MBA with:
- 5 years proven experience of managing a successful finance team
- Proven experience in strategic financial leadership
- Strong knowledge of financial systems, compliance, and reporting
- Project management and delivery in a financial setting
- Excellent communication and stakeholder engagement skills
- Management of internal and external audit processes
- A commitment to equality, inclusion, and the values of the trade union movement
The main duties of the Head of Finance role include:
- Strong leadership and effective management of the finance team
- Lead and manage the implementation and optimisation of a new finance system to ensure cost-efficiency through service reviews and technology adoption
- Deliver strategic financial advice to senior stakeholders
- Lead the unions financial services, focusing on complex and high-impact areas
- Support medium and long-term financial planning for the Director of Central Services and Senior Management Team
- Oversee management accounts, year-end financial reports, and budget cycles
- Ensure compliance with VAT, Corporation Tax, PAYE, and regulatory reporting (e.g., AR21)
- Provide accurate financial data and strategic insights to decision-makers
- Strengthen audit processes and investment oversight
- Ensure integrity in transaction processing and ledger management
- Maintain compliance with data protection and service level agreements
- Support supplier relationship management
Excellent people and leadership skills combined with strong analytical skills, and problem solving ability, and an understanding of up-to-date finance technology will all be essential requirements for a successful Head of Finance.
Closing date: at 12 midday on Thursday 12 March 2026
Interviews will be held in person at PCS Clapham: Wednesday 25 March 2026
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: HEAD OF FINANCE
Ref: 0326
Grade: Band 5, London or Region
Salary:
London Spine points 21-17
London Starting salary £63,279 p.a. rising to £72,098 p.a.
Regional Spine points 23-19
Regional Starting salary £58,877 p.a. rising to £67,689
Location: PCS Clapham (London) or PCS regional offices
Purpose of the job:
Management and leadership of the PCS Finance Team and the provison of strategic financial advice to the National Executive Committee and other bodies.
Responsible for the management of the compilation and production of all management accounts, PCS annual audit, budgets, cash-flow and financial planning reports and annual reports.
Responsible for the integrity and completeness of the accounting records, ensuring taxation compliance.
To manage the modernisation of PCS finance system and to work with our providers to introduce digital products to support PCS primary financial accounting management system.
To engage stakeholders and drive strategic change to optimise the efficiency of the financial operations and contribute towards PCS overall strategic direction of the PCS Union.
Responsible to: Director of Central Services
Responsible for: Internal Audit & Funding Manager and Finance & Budget Manager
Contacts
External:
PCS members, elected officials and potential members. Employers, Legal, pension and other advisors. TUC, Members of other trade unions and related bodies. Senior Government Officials, Ministers, MPs, pressure groups, campaigning bodies and media, Auditors, financial institutions and Investment Managers.
Internal:
PCS staff and managers across Regions and Departments
Main duties and responsibilities
1.People Management
- Manage work allocation and workflow, future planning and support for Finance Team and Director of Central Services
- Motivate and manage individuals and the team as a whole to provide a high standard of service to develop and improve the skills and efficiency of the Finance team
- Check work standards and maintain consistent quality of delegated tasks
- Seek to continuously improve the effectiveness and efficiency of the team
- Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training for the Finance Team
- Proactively promote diversity and inclusion in line with the wider PCS approach
- Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
- Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with line manager
- Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
- Work effectively with lay officials. Provide advice to and lead relevant committees including the preparation and presentation of reports
- Deputise for line manager when required
2.Strategy and Advice
- Ensure the provision of strategic financial advice and guidance to a wide range of stakeholders
- Provide leadership in delivering the unions Financial Services, having direct involvement in more complex or strategic areas to support the delivery of the unions objectives
- Prepare and manage delegated budgets in accordance with the Unions overall financial policies and procedures ensuring services are delivered within the agreed budgets
- Provide medium and long term financial planning support to the Director of Central Services and Senior Management team
- Oversee reviews of service prices and providers, making proposals for savings and change, seeking to exploit changing technologies and methods to reduce costs, wherever possible, in line with budgetary and policy constraints
- Oversee statistical systems to produce reports and analyse information within the Finance department
- Monitor and report on issues and initiatives as requested
3. Strategy and Advice
- Ensure the provision of strategic financial advice and guidance to a wide range of stakeholders
- Provide leadership in delivering the unions Financial Services, having direct involvement in more complex or strategic areas to support the delivery of the unions objectives
- Prepare and manage delegated budgets in accordance with the Unions overall financial policies and procedures ensuring services are delivered within the agreed budgets
- Provide medium and long term financial planning support to the Director of Central Services and Senior Management team
- Oversee reviews of service prices and providers, making proposals for savings and change, seeking to exploit changing technologies and methods to reduce costs, wherever possible, in line with budgetary and policy constraints
- Oversee statistical systems to produce reports and analyse information within the Finance department
- Monitor and report on issues and initiatives as requested
4.Finance Systems
- Manage the introduction, implementation and continuous monitoring of a new finance system to provide effective budget management at every level of the union
- Provide detailed financial data and reporting, including management accounts and strategic advice, to the National Executive Committee/Senior Management Team
- Provide straightforward access to budgets for all budget holders to facilitate better planning and cash flow management
- Ensure resources are optimised to enable good decision-making across each command area
- Review and update where necessary current audit processes to ensure compliance with the Trade Union Certification Officer
- Provide investment oversight, forecasting, and asset management to the Director of Central Services, and produce relevant information to support spending and investment decisions
- Ensure controls are in place and adhered to, to manage management override risks
- Maintain professional financial relationships with suppliers and customers
5.Operational Management
- Oversee and ensure the integrity of the unions transaction processing at all times
- Ensure all liabilities are recorded, payments made, receipts banked and ledgers managed in line with best practice
- Ensure all service level agreements are adhered to by the Finance department, and developed where necessary
- Ensure data protection adherence and finance systems are secure
- Assist the Director of Central Services in managing relationships with suppliers
6. Group and Branch Funding
- Oversee PCS work with Special Member Auditors to ensure the completion of union group and branch audit procedures in line with rules and Finance Committee requirements
- Provide assistance to group and branch treasurers, including training courses
- Provide reports as required for the Finance Committee
- Ensure expenses are paid in line with Service Level Agreement requirements
7. Finance Training and good practice
- Participate in the dissemination of financial knowledge across the union. Organise and participate in periodic financial training programmes for budget-holders, treasurers and members
8. Communication
- Draft complex communications including briefs, reports, business cases, for internal and external stakeholders
- Draft papers, policies and regulations in relation to financial management
- Communicate with members by producing circulars and briefings, and by addressing meetings and conferences etc
- Represent PCS where necessary and liaise with outside professional bodies such as auditors
- Provide financial information as required by other areas of the Union, in particular treasurers, or other bodies
9. Team Working
- Proactively promote team working and collaboration
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
- Manage and co-ordinate staff on issues arising from new working practises, one off projects, or annual projects such as conference
10.Equality
- Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination
11.General
- Contribute to the strategic development of the Unions policy objectives including the PCS planning process
- At all times implement and promote the PCSs equal opportunities policy adhering to the PCS Values
- Take due and reasonable care of self and others in respect of health and safety at work
- Participate in appraisal, training and development systems
- Act in a manner that enhances the work of the PCS and its overall public image
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Such other duties that may reasonably be required and that are within the level of the responsibility of this post
- Willing to work outside normal office hours and location on occasion. (e.g. attendance at Annual Delegate Conference)
Person Specification: HEAD OF FINANCE
Ref: 0326
Date: January 2026
Location: London or Region
ESSENTIAL FACTORS
QUALIFICATION
- Qualification in Finance and/or Business Management (ACA,ACCA,ACMA,CIPFA,) and/or MBA with minimum of 5 years' proven management experience in finance
EXPERIENCE
- People management including induction, work allocation, appraisal and conduct
- Experience of working at strategic management level in finance
- Management accounts production and compilation of year end accounts, external reports and audit processes
- Management of payroll and pensions administration
- Project management and delivery in a financial setting
TRAINING
(including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to undertake job-related training
- Commitment to participation in appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Management Accountancy
- Financial management and taxation including VAT, Corporate tax and PAYE compliance
- Contract and regulatory compliance management
- Impact and use of Financial Digital and IT applications
- An understanding of and a commitment to trade unions
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Ability to negotiate and form effective working relationships internally and externally
- Ability to provide strategic and policy implementation advice and guidance
- Proficient with Reporting, Data Analytics tools and performance metrics
- Ability to deliver and adapt financial training to audiences without financial knowledge/expertise
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
ROLE OVERVIEW
You will be a passionate and ambitious leader with the skills, knowledge and experience to drive Membership retention and growth whilst listening to our diverse membership base to understand the areas that are important to them to help us to support their specific needs in their areas.
You will have a dynamic approach with the ability to combine business development, relationship management, stakeholder engagement and operational oversight to ensure that RLSS UK’s membership thrives and aligns with our purpose, mission and vision.
RLSS UK members include Lifesavers, Lifeguards, Licence to Operate Members, Lifesaving Academy members, Honorary Members and Staff.
KEY TASKS AND RESPONSIBILITIES
- Regular communications and support to branches and lifesaving clubs
- Engage with our members to understand their needs and future opportunities to support their roles in their communities and beyond
- Conduct research and horizon scan for new opportunities for our members
- Conduct research to identify and understand potential new members and opportunities to support growth and meet need
- Conduct research to identify and connect with relevant external stakeholders
- Drive new membership onboarding, ensuring a seamless and effective experience
- Ensure clubs achieve and maintain the appropriate accreditation in line with RLSS UK requirements, policies and processes
- Develop an annual plan of community engagement and roadshows with members and non-members to raise awareness of the work of RLSS UK and our members, to recruit new members and share water safety and drowning prevention education and campaigns
- Ensure clear and concise processes are in place to support membership experience, retention and growth
- Work collaboratively with all RLSS UK teams to raise awareness of our awards and qualifications offer. Collaborate to adapt offerings based on member feedback and emerging industry trends
- Develop tailored marketing materials to support our membership offer and recruit new members.
- Represent RLSS UK in meetings with key stakeholders and to share outcomes and impact to further the society’s purpose, mission and vision.
- Respond to membership queries and provide an excellent service together with timely responses
- Support the implementation, update and oversight of the CRM system to improve member engagement tracking and data management.
- Manage data collection processes, including compliance requirements of membership criteria
- Support the development of thought leadership pieces, contributing to annual reports and ensure high-quality written outputs
- Support the planning, organising and execution of events, including membership forums and conferences ensuring seamless delivery and high attendee satisfaction
- Support the development and refinement of directorate strategies
- Lead and deliver an annual membership survey and analysis to produce meaningful feedback
- Ensure that all membership processes and policies are up to date
- Attend the RLSS UK Sports Committee
- Assist with the implementation of the Lifesaving Sport Strategy, and support the growth in participation in Lifesaving Sport events
- Work closely with the Volunteering Team, particularly in relation to volunteers within RLSS UK branches and clubs
- Actively develop initiatives that broaden the demographic diversity of the RLSS UK membership
OTHER DUTIES & RESPONSIBILITIES
- Lead on and support ad hoc projects as required
- Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager.
- Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme.
- To demonstrate and uphold the Society’s values and behavioural standards at all times.
- To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.
PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes
- At least 10+ years’ experience in a Membership role
- Significant experience of working at a leadership role level ideally in a membership organisation
- Demonstrable experience of positively interacting, engaging and influencing at all levels including with senior management and external stakeholders
- Demonstrable experience of membership retention and acquisition
- Demonstrable experience of successfully pitching new approaches to prospective members, ideally in a membership organisation
- Demonstrable experience of delivering member-focused solutions within a membership organisation
- Excellent communication, engagement and interpersonal skills
- Excellent presentation, listening and negotiation skills
- Proficiency in CRM software and MS Office applications
- Willingness and ability to travel as required for the role including occasional evenings and weekends
Desirable Relevant Experience, Skills and/or Aptitudes
- Knowledge and understanding of RLSS UK
- Skilled income generator with experience in achieving income targets, possibly with a previous account management background or experience of a similar B2B membership
- Understanding and experience of the application of safeguarding laws
WHAT RLSS UK CAN OFFER YOU
RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -
- Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
- Private Medical Scheme*
- Enhanced Society Sick Pay*
- Eye Care*
- Employee Assistance Programme via Health Assured
- Life Assurance Scheme
- Howdens Sports Benefits/Perks at Work
- Free RLSS UK Membership
- Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
- Free on-site parking when working from HQ
- Company Events and more!
*Subject to eligibility criteria
YOUR APPLICATION
Please send your CV along with a Cover Letter outlining why you should be our next Head of Membership
Closing Date – 11.59pm, Sunday 1st March 2026
Interview Date – First Round Interviews scheduled for 18/19th March 2026, at our Worcester Head Office (subject to change)
Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.
RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
It is our vision to have nations without drowning where everyone can safely enjoy being in, on or near water.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Finance Manager/Senior Finance Controller
Contract length: Permanent
Location: Hybrid
Hours per week: 35
Salary: £55-60K pa depending on experience and knowledge
Closing date for applications: Sunday 22nd February 2026 , we reserve the right to end the vacancy before the closing date; interested candidates are encouraged to apply as early as possible
First interview: First interviews will be held over Microsoft Teams
Second interview: Candidates successful at first interview will be invited to visit Mayhew and to have a second interview in person.
We are looking for our next Finance Manager / Senior Financial Controller, someone who shares our compassion for animal welfare and wants to play a central role in stewarding Mayhew’s financial resources for the greatest impact.
Reporting directly to the Chief Executive, you will work closely with senior colleagues across Mayhew—including members of the Senior Management Team—to support strong financial direction, responsible stewardship, and effective, mission‑driven decision‑making across the charity.
This is a highly visible and hands‑on leadership role. You will lead Mayhew’s day‑to‑day finance function, ensuring strong financial controls, good practice financial management, and timely, accessible financial reporting for colleagues, trustees and partners. You will be responsible for all aspects of financial planning, management accounting, statutory reporting and SORP compliance, as well as supporting operational teams with practical financial insight and advice.
You will also help develop and strengthen financial systems and processes, recognising that—as a mid‑sized charity with evolving needs—Mayhew continues to refine its structures to best support our work. You will lead and support a small finance team, modelling an open, collaborative and hands‑on working style.
Our London site—our historic rescue and rehoming centre—is at the heart of our UK operations. You will collaborate with colleagues across operations, veterinary services, fundraising, people and engagement to ensure financial clarity underpins good decision‑making as we continue to care for dogs and cats in need.
In this role, you will:
- Lead, direct and deliver all aspects of Mayhew’s finance function, ensuring strong, proportionate controls and high‑quality financial information.
- Engage, influence and collaborate with senior colleagues and trustees to support the effective delivery of our strategic and operational goals.
- Provide clear financial guidance to non‑finance colleagues and act as a supportive, trusted partner across the organisation.
- Lead and support a small finance team, encouraging a positive, collaborative and hands‑on culture.
- Strengthen and improve finance systems and processes to increase efficiency, consistency and compliance.
To be successful in this role, you will bring:
- Strong charity finance experience, including Charity SORP (FRS 102), fund accounting, statutory reporting, financial planning, budgeting, and knowledge of VAT and Gift Aid.
- Hands‑on experience of month‑end accounting, financial controls, cashflow management, and management accounts preparation.
- Excellent communication skills with the ability to translate financial information clearly for non‑finance colleagues and trustees.
- A collaborative, supportive and pragmatic working style, with confidence to improve processes and work flexibly within a smaller organisation.
- Experience leading and developing a small team through open, positive and supportive management.
Please note that successful candidates will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.




