Head of Operations & Compliance

Salary £50,000 - £55,000 depending on experience

Gloucester Charities Trust (GCT) is an award-winning provider of care and support to older people in Gloucester through a range of housing, residential, day and community-based services.

A new and influential post has been created in GCT to provide operational leadership and specific responsibility for regulatory and statutory compliance with our various regulatory bodies. In addition to this, the Head of Operations & Compliance will deputise for the CEO in her absence. You will have line management responsibilities for designated Service Managers in the Senior Management Team.

We are seeking someone to spearhead the continuous improvement of the Trust’s services, to further shape and develop efficient and effective operations, compliance, and quality systems across the trust. To be successful in applying for the role you will:

• Possess sound commercial acumen
• Demonstrate leadership and be a strong decision maker
• Have exceptional management and organisational skills with the ability to prioritise and multitask
• Be creative, proactive and a forward thinker
• Be qualified to degree level or equivalent
• Be an experienced people manager

Our ideal applicant will have several years’ experience working in a senior managerial capacity in either the charitable sector, social housing or in a CQC registered health and social care service. Knowledge of Health and Safety compliance is essential as is the willingness to undertake any professional development needed to excel in the role.

You will demonstrate excellent interpersonal skills as well as inclusive leadership and the ability to inspire and motivate others to perform the best they can.

This is a full-time post based in our Head Office which will involve regularly visits to the operational sites. In addition, it will involve working some evenings and weekends as necessitated by the workload and the CEO.

Benefits of working for GCT

We are an employer that takes the wellbeing of our staff very seriously & pride ourselves on providing a supportive working environment for members of our team.

We also offer a great range of benefits which include:

• Full training programme & development opportunities
• Contributory Pension Scheme – NEST
• Birthday bonus
• Perkbox and save as you earn scheme
• Reward and Recognition scheme
• Long service awards
• Staff Wellbeing initiatives

Post details: 

• Head of Operations & Compliance – 35 hours per week
• Annual Leave – 33 days per year including Bank Holidays
• Salary - £50,000 - £55,000 depending on depth and breadth of experience

Head Office is located at:

Century House, 100 London Road, Gloucester. GL1 2PL.

At James' Place we believe every suicide is an avoidable death and no man should face a suicidal crisis alone. Our Liverpool centre opened in 2018 and has helped more than 400 men through our unique evidence-based intervention. Our second centre is opening in London in 2020 and we plan to open three more centres around the UK in the coming years. We need a skilled, committed and enthusiastic fundraiser to develop our portoflio of local income streams and to support on the delivery of the wider fundraising strategy. Reporting to the Head of Fundraising and working closely with the team in Liverpool, the postholder will build on existing fundraising relationships and develop new opportunties accross individual giving, corporates, trusts and events. This role will join us at an exciting time as the charity grows and continues to achieve significant impact on this vital cause. 

Stuart Low Trust – Operations and Communications Manager (28 hours per week)

Stuart Low Trust (SLT) is a well-established, multi-award winning charity based in Islington, London. Through social activities we bring people together for better health and wellbeing. Many of our participants have a history of mental ill health, poverty and social isolation. Islington has an above average suicide rate, with the highest numbers of severe mental health and depression in London.

SLT is looking for an experienced, enthusiastic and highly motivated Operations and Communications Manager to join its small team. This role is an exciting opportunity as SLT progresses on its ambitious 3 - 5 year Business Plan and is integral in setting up, implementing and managing new innovative services and partnership working which will increase our output and double our income. 

We seek a dynamic and motivated candidate with fantastic organisational, digital and creative thinking skills; who will thrive on this challenge. Successful and substantial management experience with the ability to turn plans into reality are key. If you have the skills and knowledge detailed below, with a proven track record within a charity or social care setting then this could be the role for you.

SLT is offering a salary of £30,000 per annum (pro rata), flexible working, excellent holiday entitlement and a contributory occupational pension scheme. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Deadline for applications: 5m on Friday 9th October 2020

Interview date: Saturday 17th October 2020

Start: December 2020/January 2021

Are you a qualified accountant with experience of managing public sector and charitable funds?  Do you have the knowledge, experience and confidence to be the lead finance professional advising senior management and the Trustees?  Are you seeking a new challenge in an organisation that is financially stable, operationally dynamic and team oriented?  Do you want to make a difference in the lives of those who serve in the Armed Forces and the communities that support them?  If so then we invite you to consider joining our team as the charity’s first Director of Finance and Operations. 

The Armed Forces Covenant Fund Trust (the Trust) supports the Armed Forces Covenant by delivering grant programmes that create real change to Armed Forces communities across the UK.  It is a charity and is classified as a Non-Departmental Public Body (NDPB).  The Trust manages the Covenant Fund which has an annual commitment from HM Treasury of £10M, as well as other funds on behalf of government and external organisations.  To find out more about our work please visit our website

The Role 

The Director of Finance and Operations will be responsible for oversight of the Trust’s sound financial and operations management, including HR operations, office management and aspects of governance.  The successful candidate will take the lead as the Trust formalises its finance, HR and governance processes.  Also crucial is supporting the Chief Executive to execute her responsibilities as Accounting Officer of the NDPB and to ensure compliance with the HM Treasury (HMT) Managing Public Money handbook. 

Reporting to the Chief Executive, the Director will work collaboratively with the Director of Grants and the Director of Policy and Communications as part of the Executive Management Team (EMT).  The EMT in turn work together with Trustees to develop the organisation’s strategic direction, and the full staff team from across the UK to ensure its execution.

The role has the following key responsibilities: 

• Develop and monitor the Trust’s financial strategy and the associated governance framework

• Compliance with all statutory and regulatory requirements, including all requirements related to charity, company and NDPB status and all requirements of a UK employer 

• Financial reporting to MOD and HMT in respect of the Trust’s grant-in-aid, incidental grants and NDPB obligations 

• Champion and ensure compliance with policies and procedures designed to safeguard the Trust’s assets and employees 

• Oversee the overall risk and control environment, including procurement and business continuity 

• Delivery timely and informative analysis of actual results against budget, with specific responsibility for non-grant expenditure 

• Management of HR operations and aspects of governance, including appropriate policies and procedures to safeguard the Trust and its employees

The Successful Candidate 

You will be a fully qualified accountant with experience developing, delivering and monitoring financial strategy in a UK charity or public body, ideally a grant making charity or public body.  You will have experience managing and reporting on the use of public funds, and ideally have experience of compliance with the HMT Managing Public Money handbook and OJEU procurement requirements.  You must be able to demonstrate an ability to manage HR operations, governance and office management, ideally through past experience.  You will have led financial and management account functions, as well as the statutory audit of accounts prepared in compliance with the charity SORP.

You will be a highly organised team player who is able to provide leadership across the organisation.  You will have the ability to manage several priorities and be comfortable representing the organisation at a senior level.  You will be proactive in the execution of your responsibilities, with proven experience to lead others through a process of change.  You will have a professional approach to work and be comfortable being hands-on operationally as needs require. 

The Offer: 

This part-time position is being offered at 2.5 – 3 days per week, or if additional flexibility is desired this can be worked as 11 – 13 days per month. 

The salary is £60,000 – £65,000 on an annualised basis, pro-rata for part-time.  The salary offered will be dependent on experience. 

Other benefits include 30 days of leave plus 2.5 hours per week protected time for personal development, both pro-rata for part-time, 8% employer pension contribution and medical insurance. 

Applications are welcomed from those who wish to work remotely, with occasional attendance at the Trust office near Victoria Station in London.  Since March 2020 the whole team has been working remotely due to the COVID-19 pandemic.  The Trust is committed to being an equal opportunities employer and to providing development and training opportunities. 

If you have a strong understanding of the impact of the violence, racial inequity and systemic injustice on marginalised communities and are passionate about empowering those most affected to create a change, then we can’t wait to hear from you!

ABOUT US

The 4Front Project is a member-led youth organisation empowering young people and communities to fight for justice, peace and freedom. The organisation was established in 2012 to provide a platform for those who have been impacted by violence to create change. We support members with experiences of violence and the criminal justice system to create change in their own lives, communities and society.

Over the last eight years, we have pioneered an approach that empowers those most directly harmed by violence and the criminal justice system to be at the forefront of a grassroots movement for change. Our holistic model has been designed specifically to support young people aged 13 - 25 with complex needs as a result of multiple systemic disadvantages and disproportionate exposure to serious violence. By advocating for a holistic approach to build peace, we are transforming the way in which society understands how to support young people who have been affected by violence and shaping the agenda around how to tackle the systemic causes of it. 

We acknowledge the impact of racism and discrimination on our members and actively work to dismantle these systems, whilst supporting members to recognise their strengths and identify systemic barriers to their progress. In this way, we support 4Front members to make changes in their own lives, whilst exploring the inequity they’ve experienced and amplifying their voices to create systemic change. Becoming a member means joining a powerful youth-led movement for change that is transforming the way peace and justice are understood by centring healing, rather than punishment. 

ABOUT THE ROLE

We are looking for an ambitious and experienced Head of Operations to drive our vision forward. This new, varied and exciting role combines strategic planning with operational management, including responsibility for organisational strategy, partnerships, fundraising, HR and communications. This role deputises for the Executive Director and is integral in supporting the continuous improvement of the organisational infrastructure, ensuring robust governance, risk management, compliance and long-term financial planning. You will work as part of a small, driven and committed team and be the logistical 'go-to' person. You will be responsible for ensuring that the core functions of the organisation meet our strategic objectives and values. You will sustain funding so that young people and our entire community can grow with the support of healing, imaginative, and liberating relationships. You will be a visionary leader, seeing your work at The 4Front Project as a crucial part of your identity and purpose in life. You will be committed to upholding our vision, mission, principles and values at all times. You will be bold, actively contributing to a workplace culture that centres justice, healing, change and hope. This role demands a high level of flexibility, initiative and dedication. You will play a fundamental role in shaping The 4Front Project into the future.

KEY RESPONSIBILITIES

LEADERSHIP, PARTNERSHIP & STRATEGIC VISION

• Collaborate with our members, staff, the board and other key stakeholders to co-design an ambitious strategy which fulfils our long term vision

• Develop logistical plans to enable the seamless delivery of our strategic goals

• Build a new communications strategy which effectively captures and promotes all aspects of our complex and transformative work

• Develop and nurture national and international partnerships that center racial equity and social justice, and effect systems-level change

• Build effective relationships and collaborate with a broad group of stakeholders ranging from lawyers, therapeutic practitioners, educators and campaigners to support the implementation of our strategic goals

• Elevate and amplify our reputation, influence, and leadership by building new networks, alliances and collaborative partnerships

• Develop our impact monitoring and evaluation processes 

GOVERNANCE, RISK MANAGEMENT & ORGANISATIONAL EFFECTIVENESS

• Support staff, volunteers and the board in carrying out the essential administrative tasks needed for the good governance and smooth running of the organisation

• Ensure all company records are clear and up-to-date to enable smooth filing of annual reports

• Ensure that staff and volunteers understand and implement our policies

• Ensure that the organisation is compliant with all relevant legislation by conducting risk assessments, monitoring performance, reviewing procedures and supporting the maintenance of the risk register

• Fulfil the duties of the Data Protection Officer and support staff and volunteers to maintain the security and confidentiality of our members

• Ensure the correct organisational insurance policies are in place at all times

• Increase the effectiveness and efficiency of our operations through reviewing and developing initiatives to improve our central functions, including HR, IT, administration, finance, fundraising and communications

FINANCE, DEVELOPMENT & SUSTAINABILITY

• Develop and implement an ambitious and effective fundraising strategy with a particular focus on diversifying our funding streams and building our donor base

• Prepare high-quality, detailed bids for capital and revenue funds by listening to and sharing the stories emerging from our work as well as collaborating with our members to vision for the future

• Coordinate the receipt of grant payments and collaborate with the team to prepare comprehensive reports to all funders in line with reporting requirements

• Build effective strategic networks and relationships to support income growth

• Maintain and upkeep the database in line with GDPR and data protection procedures

• Communicate with relevant grant managers to keep them up to date with organisational developments, events, and activities

• Coordinate the annual budgeting, financial planning, and fundraising processes

• Oversee monthly and quarterly assessments and forecasts of our financial performance against budget and operational goals.

HR, PEOPLE MANAGEMENT & DEVELOPMENT

• Guide and support the Campaigns and Communications Coordinator and Media and Communications Assistant to enable them to deliver the central communications function of the organisation

• Oversee and develop all stages of the employee and volunteer cycle process, from job design and recruitment to performance management, development and leaving processes

• Develop and regularly review HR-related policies and procedures, ensuring ongoing organisational compliance with all relevant employment law

• Ensure that all staffing policies, processes and decisions are in line with our organisational values, and nurture a supportive, fair, developmental and happy workplace for the entire team

• Support the team to understand and effectively implement organisational policies and procedures

• Monitor and make recommendations regarding staffing and recruitment needs, and develop strategies for ensuring the immediate and long-term staffing needs of the organisation are met

• Provide ongoing HR expertise for the team and proactively, consistently and skilfully address any staffing issues

• Maintain up-to-date and comprehensive staff records, in line with best practice and GDPR requirements

• Draft and manage all staff and consultant contracts, ensuring the documents are accurate, tailored to the specific context and legally compliant

• Review job descriptions regularly to ensure they are up to date, consistent and fit for purpose

• Conduct salary reviews and make recommendations to the remuneration policy

• Manage and further develop the staff benefits packages, including overseeing relevant internal processes and liaising with external benefits providers

• Develop and coordinate a holistic training offer for the team by curating external training opportunities and developing internal opportunities for learning, growth and development

• Develop a comprehensive wellbeing strategy and appropriate support processes

• Coordinate regular individual and group clinical supervision sessions for the team

• Ensure that individual staff members experiencing personal or professional challenges have access to appropriate support

• Gather staff feedback for continuous organisational learning and development

You will also provide cover on occasion and undertake any other duties that may reasonably be requested of you outside of this role description.

PERSON SPECIFICATION

ESSENTIAL

• An understanding of social justice issues, systemic inequality and injustice, including the impact of the criminal justice system on marginalised communities
• Strong and proven strategic leadership experience including developing strategic direction and planning and implementing successful growth plans
• Strong management experience including developing staff, developing culture and overseeing organisational development.
• Proven experience in managing complex and sensitive staff and organisational issues with empathy, fairness, consistency and appropriate confidentiality
• Proven experience in an operations and/or HR role including designing and/or maintaining processes, systems and policies in line with best practice
• Proven experience of setting and working to targets, budgets, and deadlines
• Experience managing work involving legal compliance and working with complex processes and documents
• Knowledge of GDPR issues and how they relate to HR processes
• Experience of working robustly within challenging and unpredictable environments as well as effectively managing change
• Excellent teamwork skills and experience of supporting and motivating others

DESIRABLE

• First-hand experiences of the issues we address through our work
• Experience of working in an organisation which promotes the rights of vulnerable communities with multiple disadvantages
• A thorough understanding of safeguarding and child protection frameworks
• Demonstrable track record of individually building successful income generating relationships and securing significant income (corporate, public sector, individual philanthropy or trusts and foundations)
• Qualification or advanced training in a relevant area such as human resources (including CIPD), organisational management or law
• Understanding of social impact reporting and experience of monitoring and evaluation systems to measure service impact
• Experience building and maintaining excellent relationships with community organisations and partners
• Experience of producing reports of organisational outcomes, outputs, and financial activity
• Experience of effective communications, digital marketing and social media
• Experience of using CRM effectively

HOW TO APPLY

THE CLOSING DATE FOR APPLICATIONS IS THURSDAY 8TH OCTOBER 2020 AT 12.00PM

We would like this position to start as soon as possible. Interviews will be conducted on a rolling basis, so we encourage early applications. 

To apply for this position, please send:

1. A comprehensive and relevant CV

2. A supporting statement addressing the person specification 

3. And either:

• An essay answering the questions below (no longer than 750 words for each question). 

• A video of you addressing the questions below (no longer than 8 minutes in total).

1) What do the words ‘justice’, ‘peace’ and ‘freedom’ mean to you and how have these concepts impacted your view of the world? 

2) What are your top three priorities for building equity in our society and how would you go about it?

3) What does empowerment mean to you and how do you feel it can be incorporated as a principle in your work?

This will be reviewed by 4Front Members, Staff and Trustees.

There is a 3-stage selection process:

1.  An initial video interview (30 mins)

2. An interactive in person interview with 4Front Members and Staff (including a preparation task)

3. A final round interview with the Board of Trustees.

We are an equal opportunities employer and do not discriminate against candidates who may have previous convictions. We will also make reasonable adjustments for employees that may have access requirements.

Please ensure you quote the job reference number in the subject line of your email.

The Head of Operations will oversee the day-to-day running of the operational arm of Reprieve and assist with the international operations of Reprieve’s sister organisation, Reprieve US. 

They will be responsible for assisting with planning, implementing, overseeing, and evaluating the systems, processes and relationships that enable caseworkers, Fellows, and consultants to do the challenging work that they do as efficiently, safely and effectively as possible. They will help devise creative solutions that build a flexible and supportive environment in which staff can carry out their work.

The Head of Operations will work closely with and supervise the work of the Operations Officer and the International Operations and Finance Officer. Reporting to the Director of Operations, they will provide support to the Executive Director and Deputy Directors who make up the Senior Management Team, as well as broader staff, Fellows and consultants who are part of the Casework Team at Reprieve. 

You will be someone whom colleagues and external stakeholders feel confident to approach with questions about human resources, trip planning logistics and security, third party relationships, insurance, cybersecurity and information technology infrastructure, and much more. Even if you don’t always know the answer, you will be capable of proactively obtaining it from the Senior Management Team, one of our many pro bono partners, partner organisations, contractors, regulatory bodies, and friendly experts.

You are a positive person with a can do attitude, a minimum of three years of operations or project management experience, experience of managing or supervising individuals and teams, a great ability to multitask, a willingness to muck in on all tasks big and small, humility and a passion for ensuring the efficient running and continuous improvement of Reprieve’s operations.

This is an office-based role, however given current restrictions as a result of the coronavirus you may be required to work from home in line with government advice. The situation will remain under review and we will continue to be guided by government advice in these uncertain times. You will also be available outside of office hours in the event of an emergency, for example an urgent travel or security situation affecting our personnel.

For full details please see the job description.

The Public Interest Law Centre (PILC) uses the law to fight for the dispossessed and marginalised.  We fight to hold Government and public bodies to account, challenging unlawful and poor decision-making and abuse of power.  We use the law as an instrument of change.  We will not rest until we see a fairer and more equal society. 

PILC was initially set up in 2016 as a project of Lambeth Law Centre. Since then we have made great strides in becoming an independent organisation. We act as an agent of Camden Community Law Centre in relation to its Public Law and Claims Against Public Authorities contracts with the Legal Aid Agency. Over the next 12 months, our priorities lie in strengthening the organisation’s core functions to which this role is pivotal. 

We are looking for an experienced Operations Manager who will be able to support PILC in developing policies and procedures that ensure the highest standards of service as well as strengthen the organisation’s core. You will need to be confident, self-reliant and able to work autonomously as you will become a key person to the organisation's central operations, providing an effective administrative support function at our offices. Experience of working in a growing charity or income-generating organisation would be a distinct advantage. 

The post is part-time, 21 hours per week over three days with possibility of extension. 

Equality & Diversity

PILC is an equal opportunities employer, committed to increasing diversity in our organisation.  Applications from under-represented groups are particularly encouraged.

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon.

MAP is looking for an experienced Senior Manager - Internal Audit and Compliance who will support the delivery of organisational objectives by evaluating and improving the effectiveness of risk management and control processes to conform to best practice in the INGO sector and international Internal Auditing Standards.

Day-to-day you will provide professional oversight, management and guidance on all internal audit, due diligence and compliance matters relating to MAP’s offices, implementing partners, banks, medical suppliers and donors. You will plan, organise and carry out reviews, communicate the results and make suggestions to improve and add value to the processes in all four of MAP’s offices. You will also advise SMT and Finance Managers on systems of internal control and risk management.

It is crucial that you are a CCAB qualified Accountant and fluent in written and spoken English and Arabic.

Full details of responsibilities and requirements can be found on our website.

As well as the above, you will possess good communication and negotiation skills, the ability to work to tight deadlines and the flexibility to travel extensively to MAP overseas offices, once travel restrictions are lifted.

Blesma – The Limbless Veterans is the national charity and membership association for limbless serving and ex-service men and women and their dependants.  It exists to help its people to lead independent and fulfilling lives.

With a turnover of over £6M in 2019, Blesma continues to provide tailored advice and support to its members through a network of Support and Outreach officers.  

The Operations Director leads a high-performing team that delivers efficient, effective and sustainable fundraising, our communications strategy and an activities programme that has gone from strength to strength over recent years.

The Fundraising department sustains the Association through individual, corporate, legacy and regional fundraising as well as grants, sponsorship, direct marketing and fundraising events.  The Communications team reaches a variety of internal and external audiences through the Blesma magazine, regular bulletins, a popular website and coverage on both social and conventional media.  Our Member Activities programme varies from extreme endurance events, through sporting and challenge expeditions to social activities for families. As a charity, we are committed to ensuring that every penny we receive is spent wisely and this forms the foundation of our commitment to the donors who support our work.

We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. Blesma encourages a culture where people can be themselves and be valued for their strengths.

How to apply

For an informal conversation about the role, please contact our recruitment partner, Simon Lloyd, Director, NFP

Application is by way of CV and a Supporting Statement.

Closing date: Monday 26th October

First interviews: W/B 2nd November

Final Interviews: W/B 9th November

Senior Public Affairs and Campaign Manager

Flexible, with semi-regular travel to London

£44,365 to £46,973 per annum + benefits

12-month fixed term contract

Full time

This is a fantastic opportunity to join The Guide Dogs for the Blind Association as a Senior Public Affairs and Campaign Manager.

The role

The Senior Public Affairs and Campaigns Manager helps people with sight loss to live the life they choose by being a senior lead in political engagement and campaigns work.

The role will develop strong relationships with key political opinion formers, Ministers, Secretary of States, select committees and relevant decision-makers in Westminster and Whitehall to promote Guide Dogs policy and Campaigns. They will also lead the development and delivery of current and new campaigns.

Who we’re looking for

You will:

• Have proven experience in Political lobbying at a senior level; producing political briefings, setting up senior political meetings and party-political events management.
• Have detailed knowledge of the Political framework and institutions across the UK and knowledge of the EU Parliament and the interactions of both. 
• Have detailed knowledge of how legislation is formulated and the process of amending it. The impact of select committees and all party parliamentary working groups.
• Be able to apply political knowledge and insight to identify and develop strategic campaign interventions to further Guide Dogs agenda.

For the complete list of essential and desirable criteria necessary to being successful in this role please see the Person Specification within the Job Description below.

Benefits

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

How to apply

Applications can be made using the online application form. You will need to evidence the criteria as set out in the attached job description. As part of our safer recruitment policy, we do not accept CVs for job applications.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

We reserve the right to close adverts early.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

Merlin's Magic Wand and the SEA LIFE Trust are two fast-growing global charities that have a huge positive impact on children’s lives and marine wildlife respectively. We’re both partnered with Merlin Entertainments - the name behind world famous attraction brands including LEGOLAND, SEA LIFE, Alton Towers Resort and Thorpe Park.

We are offering an excellent opportunity to play a key role in the growth of these two organisations as we are looking for an experienced Head of Charity Finance Operations to provide oversight and strategic leadership of the financial management and governance of both charities as they continue to grow and expand and increase impact across the world.

Key objectives of this role are to…
 

Provide oversight and strategic leadership to ensure the charities' continued and on-going financial health and put structures in place to meet future growth needs.

• Provide oversight of the financial and legal affairs of the charities, ensuring all financial activities are carried out in compliance with statutory, regulatory and contractual requirements.
• Building and maintaining good relationships with network of Finance Directors across Merlin, promote and guide commercial awareness, identifying, advising and directing on effective growth opportunities.
• Ensure strong governance and robust internal practices and culture to minimise risk to the charities. 
   

We are looking for the following skills and experience…

• You will be a fully qualified accountant with experience of both Financial and Management Accounting within a global charity context.
• Strong understanding of charity operations and policies coupled with an understanding of factors affecting performance.
• Strong systems skills to manipulate and present data effectively.
• Able to prioritise, work under pressure, planning and managing tasks ensuring costs are maintain under control.
• Practical understanding of accounting systems, ideally including Navision.
  Ability to present and negotiate at all levels.

The Benefits…

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here).  Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

This is new role arising as a consequence of a re-organisation designed to maximise the number of people who can be supported using the current resources and as such this role provides an exciting opportunity to be part of the expansion in the scope of services in line with the strategic objectives.

The two charities, TaxAid and Tax Help for Older People provide support to people with tax problems when they cannot get the help they need from HMRC and cannot afford professional services.  They help over 17000 people a year delivering advice on several helplines or by email and following up more complex cases by casework undertaken by both staff and volunteers.  Those helped are on low incomes or otherwise vulnerable and are often disadvantaged by literacy or numeracy issues, mental or physical health issues, or are experiencing a family crisis or homelessness.  Often they have tax debt as a consequence of not being engaged with HMRC for a number of years or older taxpayers may be experiencing a bereavement or change in circumstances.

This is a challenging opportunity for an experienced leader who has strong interpersonal skills and is able to support and motivate staff as well as develop relationships with external stakeholders as the charity expands it services and seeks to develop relationships with new corporate partners.

The ideal candidate will have call centre management experience as a key element of this role is to have management responsibility for the helplines operated at the charities.  In addition project management experience would be useful.

This is a joint role across two charities, with an office in both  London and Bridport, Dorset.  The role can be undertaken at either location or can be home based.

To apply please send your CV and a covering letter. 

Closing date: 11.30pm on 21st October 2020

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract with potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

We also have a vacancy for a:

Thinking Space Facilitator:  £60 - £65 per hour depending on experience

Start in September 2020 - Bi-weekly Sessions - 1 Year Contract

The Claudia Jones Organisation and the Tavistock & Portman NHS Foundation Trust is seeking a Facilitator for their therapeutic Thinking Space group for women of African and Caribbean heritage who have experienced trauma.

HOW TO APPLY

Please email a CV and cover letter with the Subject: Operations Manager. The cover letter should detail where you saw the role advertised, how you meet the person specification and why you are interested in the role in no more than 2 sides of A4.

If you wish to express an interest in the Facilitator’s Role, please send an email to address in this job advert  for job description and specification.

Please write the Name of the Post in the Subject Line of Your Email.

We will close the applications as soon as we have received sufficient applications.

An enhanced DBS disclosure is a requirement for all post and 2 references.

Black and ‘Minority Ethnic’ Women only need apply (Schedule 9, Part 1, 158 and 159 Equality Act 2010). All posts are subject to an enhanced vetting and barring check. No agencies please.

JOB DESCRIPTION

OPERATIONS MANAGER

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract – Potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

OUR BACKGROUND Claudia Jones Organisation (CJO) is one of the few African Caribbean Women and Families organisations in London. Founded in 1982 at the request of Caribbean women, CJO delivers family centred services for women with children age 0-17, gender-based violence support, connections for older people, health and wellbeing activities, counselling and therapeutic interventions to inspire and empower African Caribbean heritage women and families. CJO is committed to a culture of bold leadership, innovation in all aspects of our work, partnerships and most crucially, accountability to those we serve.

Our National Lottery Community Fund project builds on our earlier Hackney Women’s Haven partnership services that sought to foster women’s freedom from violence, discrimination, and exclusion, supporting women to stay safe and make positive changes to their lives. The focus of our work under this role will be to foster a therapeutic approach to providing a cohesive specialist support service for African Caribbean heritage women and families. This will include working within CJO’s Community-based Approach to Wellbeing through Specialist women and families service by us and for us.

PURPOSE This is a key role in the Senior Management Team, responsible for ensuring that the Central Services of the charity meets the strategic objectives and values of the Organisation.  This role deputises for the Executive Director.  In collaboration with the Director, the Operations Manager is responsible for overseeing an ambitious fundraising strategy, as well as managing the HR, payroll, and finance functions. You will ensure organisational effectiveness jointly with the Director by providing leadership for the organisation's operational planning, working closely with other Senior Managers, staff and volunteer team, contributing to the development and implementation of organisational strategies, policies and practices in accordance with CJO’s overall strategy. This position is key in supporting the Board of Trustees, clinical, administrative staff, volunteers and, centrally, in ensuring service users are welcomed and related to consistently in a warm and respectful manner.

Duties and responsibilities:

Operations:  Counselling/Therapeutic, Casework and Administrative Work:

• To ensure effective systems are in place to manage the processes of the referral, assessment, and on-going support for service users to ensure ongoing communication with and between referrers, service users, support staff and therapists.
• To ensure that the organisation is compliant with Data Protection Regulations, acting as the Data Protection Officer for CJO and supporting staff and volunteers in maintaining the security and confidentiality of service users, members, and volunteers.
• To support all staff and volunteers in carrying out the essential administrative tasks needed for the governance and smooth running of the CJO including supporting attendance for individual and group sessions, particularly bearing in mind that the majority of staff and volunteers are part-time, sessional or voluntary and have a variety of other commitments outside of CJO.
• To ensure that CJO staff and volunteers are informed of and put into practice the charity’s policies for the safeguarding of children and vulnerable adults, health and safety, risk management and equality and diversity.
• To co-ordinate the regular therapeutic group meetings for staff, volunteers and service users held regularly.
• To facilitate communications with service users, staff, trustees, and outside agencies in the network around existing and new partnerships including lawyers, clinical agencies, social services and education departments, community organisations, and funders.
• To liaise with staff and agencies with regards to specialist reports and letters for the different stages of support to ensure the timely submission of high-quality reports in line with deadlines provided by funders, lawyers, statutory agencies, and others.
• To manage the facilities of the organisation and its cleaning and hall/room hiring.

Financial Administration and Management:

• Working with the Finance Assistant and Management Accountant to ensure the timely delivery of regular, accurate financial reporting information and financial forecasts in the most effective form for the trustees, finance committee and staff.
• In conjunction with the Management Accountant and Consultant Fundraiser, to co-ordinate the annual budgeting, financial planning, and fundraising processes with the Director.
• To ensure the effective operation of the centre’s financial management and reporting systems, maintaining up-to-date and accurate financial administration records, including clear records of all cash expenditure.
• To oversee monthly and quarterly assessments and forecasts of the organisation’s financial performance against budget, financial and operational goals.
• To reconcile monthly financial activity, consistently monitoring organisational cashflow.
• To manage day-to-day processing of accounts receivable and payable, ensuring invoices for work carried out by staff are raised and purchase invoices are paid in a timely manner.
• To coordinate all withdrawals, deposits, and any communication with the bank, as required.
• To work with the Management Accountant in the preparation of information for the annual audit and its submission to Auditors.
• To fulfil all HMRC related requirements in conjunction with the Management Accountant.
• To keep records for the purpose of claiming Gift Aid.

Human Resources and Support:

• To work with the Director, staff, and volunteers to create an environment in which all service users, staff, volunteers, and visitors are appropriately welcomed and supported in a respectful, open, and warm manner.
• In consultation with the Director and Board of Trustees, to develop policies and procedures in volunteer and staff management, ensuring staff and volunteers are fully aware of and trained in these practices and in CJO’s organisational values.
• To manage and supervise the work of the Reception Admin Assistant, Finance Admin, Facilities worker, and admin volunteers.
• To manage the recruitment process for new staff and volunteers including assisting in the preparation of job descriptions, advertising roles, the organisation of and participation in interviews, follow up on references and carrying out DBS checks, organising contracts, assisting in the production of induction materials and ensuring that a proper induction takes place.
• To maintain personnel and employment records, as required by law.
• To co-ordinate training for staff and volunteers in consultation with the Director, other Managers, and staff/volunteer team.
• To develop and implement a mentoring scheme for CJO.
• To be attuned to the needs of the community, dropping into CJO, providing assistance and support as required or signposting to other members of staff, as necessary.
• To provide guidance to other staff in the short-term absence of other senior staff (sickness/annual leave/training).

Fundraising:

• To work with the Director and Consultant Fundraiser to ensure that the CJO has an ambitious and effective fundraising strategy, working to diversify the charity’s funding streams.
• To work in conjunction with the Consultant Fundraiser in the preparation of high-quality detailed bids for capital and revenue funds from relevant donors based on detailed information about.
• To schedule and coordinate the receipt of grant payments and to work with the team to prepare comprehensive grant reports to all trusts and foundations in line with the donors reporting requirements.

• To carry out administration required for receipt of all donations including standing orders and CAF cheques and overseeing the upkeep of the beneficiary, donor, and funder database in line with GDPR and Data Protection Procedures.
• To work with the Consultant Fundraiser, Admin finance in the development of a major individual donor programme.

• To communicate with relevant grant managers, keeping them up to date with organisational developments, events, and activities.
• To foster an open, involved, and authentic communication with donors, encouraging donors to visit CJO.

Organisational Effectiveness:

• To coordinate the annual monitoring and evaluation process in consultation with the Director and the external evaluation team.
• To work with the Director to ensure that CJO complies in all its roles and activities with all relevant legislation, including that applicable to Charities and Companies.  This task also encompasses taking the minutes of Trustees and Finance Committee Meetings, keeping company records up to date at both Companies House and the Charity Commission, ensuring all company records are clear and up-to-date to enable smooth filing of Annual Reports and Reviews each year.
• To liaise with the landlord and CJO’s Trustees in relation to premises management including renewing building usage and organising repairs, additional room hire, etc, as necessary.
• To increase the effectiveness and efficiency of CJO’s operations through reviewing and developing initiatives to improve each function - HR, IT, Finance, Fundraising, Administration, staff support as necessary

Risk Management:

• To work with the Director, Service Manager and Clinical Lead and Trustees in the development, implementation, review and maintenance of Baobab’s risk management matrix, particularly as it relates to risks for service users and young people of suicide, aggressive behaviour and deterioration in mental health.
• To ensure statutory compliance with Health and Safety and other relevant legislation, conducting risk assessments, monitoring performance, and reviewing procedures.
• To ensure the correct organisational insurance policies are in place.

Public Events:

• In consultation with the Director to plan, implement, monitor and evaluate a broad range of public events (such as regular ‘The AGM, Black History Quiz, International Women’s Day, CJO  Talks’ Seminar series) and training activities related to the needs of our service users.  
• Assist in preparation of materials for teaching and training sessions for professionals in the networks around our service provision.

Other duties

• To undertake other duties which may be regarded within the nature of the post, in discussion with the Director.
• To engage in regular managerial supervision with the Director.
• To participate in training and CPD

PERSON SPECIFICATION

Specification

Essential

Desirable

Qualifications,

Education & Training

Education to degree level or equivalent professional experience

Knowledge of a range of computer packages (e.g. Word, Excel, PowerPoint, Outlook, and accounting software).

Knowledge of data protection legislation.

Management accounting

Experience

At least 5 years office and/or operations management experience in a small organisation.

Experience of managing a team

Experience of financial administration such as petty cash handling, issuing, and paying invoices, book-keeping using accounting software, financial management information, Website

Experience of GBV services and women only services in the BAME voluntary sector.

Experience of setting up and maintaining office systems

Facilities management experience

Project management experience

Experience of setting and working to targets, budgets, and deadlines

Experience of developing funding bids

Experience of producing reports of organisational outcomes, outputs, and financial activity.

Experience of identifying opportunities, planning new activities, and managing change.

Experience of working in a BAME organisation/ service which promotes the rights of vulnerable women and families with multiple disadvantages.

Experience of asylum seeking or refugee issues

Experience of working within a women and families services children, adolescents, and young adults with mental health problems

Event management experience

Experience of editing documents and preparing publications

Skills, Attributes & Competencies

A very high level of self-management with ability to manage own workload, time and prioritise effectively with competing deadlines

Excellent organisational skills and the ability to multitask

Achievement orientation

Analytical thinking with the ability to examine what lies under the surface, anticipate what is needed together

High level of accuracy and attention to detail

High level of numeracy

Ability to multitask in the face of multiple demands

Ability to use initiative and be creative in the face of problems

Excellent interpersonal skills with adults, children, young people, staff, and visitors and a warm, interested and involved manner while maintaining professional boundaries

High levels of sensitivity, emotional intelligence, and resilience

Ability to work as a member of a team, seeking support from colleagues as appropriate

Commitment, Values & Motivation

To work in ways that promote a multicultural, multi faith environment with a genuine commitment to equal opportunities

To inform oneself about the external political environment towards African heritage communities and the different contexts that, young people, women girls, and families life situations which they find themselves in the UK.

To work in ways that promote human rights

To understand and work towards meeting the diverse needs of the African Heritage community who have experienced violence and who consequently function in unstable and chaotic ways.

To work in a therapeutic community

To want to make a difference in the lives of those who access our services.

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* Home with regular travel across the UK (predominantly London and South East 2020-21)

We currently have an exciting opportunity for a Head of Operations and Engagement to lead The Foundation’s operational team, responsible for the development, implementation, and evaluation of The Mason Mile across multiple locations nationally (and internationally as we grow).

As a member of The Mason Foundation’s Senior Leadership Team, you will play a pivotal role in the development and delivery of the organisation’s corporate strategy, driving high quality service delivery, innovation, and development, empowering and leading transformation.

As The Head of Operations and Engagement, you will be committed to embracing a ‘make it happen’ working environment, leading by example, with constant dedication and passion for making a difference as part of a committed charity, supporting disadvantaged communities.

You will have a track record of leading resourceful, high performing teams, ideally within a community setting, managing multiple contracts and/or projects, negotiating, and maintaining strong relationships with a broad range of partners and stakeholders. You will have experience of working at a senior level, ideally for a charity, with an ability to translate organisational strategy into a credible delivery plan and implement successfully.

You will be a team player and understand the need to work seamlessly in collaboration with multiple agencies including local authority, corporate and third sector partners, to ensure delivery of high quality, user led, co-developed services, that meet the needs of our communities and our funders.

In return, you get to work for a great, growing charity with likeminded people with a competitive salary.