Senior head of operations jobs

A little about us 

We are one of the largest providers of mental health services to schools in Greater London. We also provide high quality early years education and family support, including offering emergency assistance for families in crisis. This work makes a real difference to thousands of children and families each year.

Our values

We work with people of all faiths and none; our sole aim is to help those in greatest need so they can overcome the challenges they face and achieve their potential. Our work is underpinned by our core values of integrity, compassion, inclusion and partnership. 

About the role

This is an exciting opportunity to join the Senior Management Team (SMT) of a dynamic and growing children’s charity as Head of Human Resources and Operations, taking on a critical leadership role to support the next phase of our development.  Working closely with the SMT as trusted advisor and most senior HR professional, you will provide strategic and operational advice, guidance and support to the organisation on all people related practices.

What we are looking for

The successful candidate will have:

· A CIPD Level 7 qualification, or equivalent demonstrable senior HR experience.

· A strong track record of working successfully within a senior HR role.

· Initiative, creativity and a proactive approach.

· Excellent interpersonal and people management skills.

What you will get in return

· Generous annual leave allowance of 35 days p.a. plus bank holidays (pro rata)

· 11% employer pension contribution

· Access to a staff Health Plan and Employee Assistance Programme

· Hybrid working options.

· CPD opportunities.

· The opportunity to wake up each morning and feel you are making a positive difference.

Salary

£60,000 - £65,000 p.a. pro rata (£36,000 - £39,000 for three days per week).

Hours

Three days per week (21 hours), with flexibility to spread hours across the full working week if preferred.

Location

Lovely office at 73 St Charles Square, London. W10 6EJ (private off-street parking is available for staff), with hybrid working options.

How to apply

A full job description is attached. Please apply using the 'Apply Now' button and include your CV and cover letter.  Please ensure your cover letter is concise (max. two sides of A4) and clearly set out why your skills and experience make you suitable for this role and what motivated you to apply. 

CLOSING DATE: Monday 6th July 2026, 9am
INTEVIEW DATE: Week commencing 13th July 2026

Please be aware that due to the high volume of applications, feedback will not be provided for candidates who are not shortlisted.

Further information

CCS is an inclusive employer and we aim to have a workforce that reflects the rich diversity of the communities we service. There is no requirement for our staff to be Catholic and we encourage applications from candidates from diverse backgrounds. We are committed to safer recruitment and maintaining a strong and positive safeguarding culture.  This post will be subject to an enhanced DBS check.  References from current/past employers will also be sought once an offer has been made.

Charity No. 210920

Job Description

The Head of Delivery & Partnerships is a senior leadership role responsible for overseeing the 
successful implementation, quality of outcomes, and retention of DFN Project SEARCH programmes 
across the UK, the Republic of Ireland and Iberia, in line with our franchise agreement from Project 
SEARCH . This role leads the Delivery & Partnerships team, ensuring strategic alignment, excellence 
of delivery, and sustained impactful partnerships.
You will play a pivotal role in driving programme quality, ensuring retention, maintaining model 
fidelity, and ensuring high-quality outcomes for interns. Additionally, you will oversee the growth of 
our number of programmes, in line with our strategic regional and national plans. You will also 
contribute to the strategic direction of the organisation, working closely with cross-functional teams 
to maximise DFN Project SEARCH’s impact.
Regular travel throughout the UK will be required, with occasional travel to other areas of our delivery. 
In addition, occasional international travel may be required, for example to the annual conference in 
the United States.

Essential Experience and Skills
• A passion for changing the lives of young people with learning disabilities and / or who are 
autistic 
• Educated to degree level or relevant Professional Qualification 
• Highly motivated and organised self-starters with the ability to work under your own initiative 
• Strong understanding of supported employment, education, and local authority partnerships.
• Experience in project management, partnership development, and stakeholder engagement.
• Excellent communication, influencing, and negotiation skills.
• Experience using data systems and performance management tools.
• Experience delivering training and speaking at events or conferences.
• Understanding of SEND provision and funding arrangements in the UK (e.g., EHCPs, DWP, local 
authorities).
• Experience working with senior stakeholders via formal reporting mechanisms.
• Leadership experience managing people/teams.
• Financial literacy and experience managing budgets.

Desirable Experience and Qualifications
• Experience working with DFN Project SEARCH programmes or similar supported internship 
models.
• Experience in selling services or products and effective account management.
• Knowledge of safeguarding and health & safety in programme delivery.
• Knowledge and experience of using the Microsoft suite, in particular Outlook and Excel 
• Experience of using a CRM for administrative and reporting purposes

DFN Project SEARCH are committed to safeguarding and promoting the welfare of children, young 
people and adults and expects all staff and volunteers to share this commitment. This post is subject 
to an enhanced DBS disclosure. 

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ 
candidates, disabled candidates, and from men, because we would like to increase the 
representation of these groups at this level at DFN Project SEARCH.

-Interviews will take place on:
  1st round July 23rd and July 24th
  2nd and final round: July 31st
  Closing date: Sunday July 12th

-Start date - Asap

About us

Rainforest Foundation UK (RFUK) is a values-driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.

Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.

About the role

The Head of External Relations is a key senior leadership role at Rainforest Foundation UK (RFUK) responsible for overseeing effective fundraising and communications strategies to support the organisation's work protecting rainforests and the rights of Indigenous Peoples and local communities.

Reporting to the Executive Director, this role is responsible for building RFUK’s external profile and support for its ambitious 2033 vision to scale up community-led protection of tropical forests. The position combines strategic communications, outreach, targeted campaigns, and media engagement to connect RFUK’s impactful programmes to its growing audience, supporters and funders.

This a key role in the organisation, managing a small team, working closely with the Programmes team to craft compelling narratives that drive engagement and action, with the Operations team to ensure financial sustainability, and with the Executive Director to create and implement targeted fundraising strategies.

About you

This role requires a strong commitment to social and environmental justice, the ability to form and cultivate relationships with a range of different groups, and the ability to communicate complex issues persuasively.

You’re an experienced leader with a proven track record in both strategic communications and fundraising. You’re a creative communicator who can turn complex issues into persuasive, accessible messages that drive change and support for our mission. You know how to secure significant income from foundations, corporates, individuals and major donors, and you’re confident in building long-term relationships with diverse stakeholders. You thrive on collaboration, motivate teams to achieve ambitious goals, and bring resilience and cultural sensitivity to everything you do.

Job description and benefits

Please download the full job description from our website. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance, and four weeks of work-from-anywhere flexibility.

Location

This role is offered as a hybrid role based in our Bethnal Green, London office. The postholder will be required to work in the office 2 days per week during their 6-month probation period. This can be reviewed with their Line Manager thereafter.

Application Process

To submit your application, kindly complete the online application form by 9AM, Friday 10 July. Please be aware that the form will be anonymised for review by the panel.

Please note that CVs will not be considered.

We strongly encourage all candidates to read the Recruitment FAQs page on our website before submitting their application.

Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 working days of the closing date, please assume that your application has not been successful on this occasion. 

Initial interviews with shortlisted candidates will be held online on Thursday 16 July. Please let us know in your application if you are available to attend an interview.

We are looking for a Head of Operations & Development to play a key leadership role in a creative, community-focused Arts Council England National Portfolio Organisation.

This is a hands-on role combining leadership of day-to-day operations with responsibility for income generation through funding applications, grants, and tenders.

You will play a central role in strengthening how we work and ensuring we have the systems, resources, and funding needed to deliver our programmes and grow sustainably.

About Gazebo

Gazebo is a diverse arts organisation based in Wolverhampton and an Arts Council England National Portfolio Organisation.

We have a fantastic programme of Theatre in Education, community arts, out-of-school activities, professional touring theatre, and creative training. Our work supports children, young people, and communities to build skills, confidence, and creativity.

We are rooted in our values of creativity, inclusion, and collaboration, with a strong commitment to diversity, social justice, and community engagement.

What you’ll do

• Lead the day-to-day operations of the organisation
• Develop and maintain effective systems and processes
• Lead on funding applications, bids, and tenders
• Identify and develop new income streams and partnerships
• Oversee financial processes, budgets, and reporting (with support)
• Support governance, compliance, and reporting
• Line manage staff and support effective organisational delivery

About you

We are looking for someone who:

• Has experience in a senior operational or management role
• Has experience writing funding applications or bids
• Is confident managing a broad range of responsibilities
• Is proactive, organised, and able to take ownership
• Is approachable and able to build strong working relationships

We are particularly interested in candidates with experience in the arts, cultural, or voluntary and community sector. However, we also welcome applications from those with transferable skills and experience from other sectors.

Why join us

This is a key leadership role within a small, ambitious organisation.

You will play a central part in shaping how we operate, securing funding, and supporting the delivery of creative work with communities.

For full details, including the full job description and person specification, please visit: linktr.ee/gazebotheatreuk

How to apply

Please send:

• A CV (maximum 2–3 pages)
• A supporting statement (maximum 2 pages)
• A completed equalities monitoring form

Your supporting statement should:

• Set out how you meet the requirements of the role, as outlined in the full person specification (in candidate pack available on our link tree)
• Highlight your experience of operational management and funding
• Include an example of a funding application or similar work
• Explain why you are interested in the role and why you would be a good fit

 Please include “Head of Operations & Development” in the subject line of your email

 Closing date: Friday 19 June 2026
 Interviews: Friday 3 July 2026, Gazebo Theatre, Wolverhampton

If you need any support with your application, please get in touch and we will do our best to meet your needs.

Equality & inclusion

We particularly welcome applications from people of the Global Majority and those currently underrepresented in the arts and cultural sector.

About Bristol Avon Rivers Trust

Bristol Avon Rivers Trust is an independent environmental charity dedicated to restoring and protecting the rivers of the Bristol Avon catchment for people and wildlife.

We work across urban and rural landscapes to deliver practical river restoration, natural flood management, climate resilience, biodiversity recovery and community engagement projects at a catchment scale. Our work ranges from removing barriers to fish migration and restoring river habitat, through to supporting regenerative farming, creating wetlands and woodlands, and engaging communities in citizen science and environmental action.

As the Trust continues to grow in scale, ambition and complexity, we are seeking an experienced and highly organised Head of Operations to help strengthen our organisational systems, support our team and enable the effective delivery of our strategic vision.

Location
Hybrid working – with regular attendance across BART offices, project sites and meetings within the Bristol Avon catchment.

Reports to
Chief Executive Officer

Hours
Full-time (37.5 hours per week)
Flexible working arrangements considered.

Purpose of the Role

The Head of Operations will play a central leadership role within Bristol Avon Rivers Trust, ensuring the organisation operates safely, effectively, efficiently and sustainably as it continues to grow.

This is a strategic and hands-on operational role overseeing organisational systems, support governance, HR, compliance, health & safety, programme management support and internal operations.

Working closely with the CEO and Senior Leadership Team, the postholder will help manage the organisations systems and culture needed to support high-quality delivery across a growing environmental charity.

The role will suit someone who thrives in dynamic organisations, enjoys problem solving and optimising systems, understanding and making sense of complexity, and is motivated by supporting teams to deliver meaningful impact and achieving the organisations goals.

Key Responsibilities

Organisational Leadership & Operations

• Lead and oversee day-to-day organisational operations across the Trust
• Develop and improve internal systems, processes and operational procedures
• Support organisational planning and delivery against BART’s strategic objectives
• Work closely with the CEO and senior managers to support organisational growth and resilience
• Contribute to organisational decision-making and leadership culture

People & HR Management

• Oversee HR systems, policies and procedures
• Support recruitment, onboarding and staff development processes
• Help foster a positive, inclusive and high-performing workplace culture
• Support managers with operational people-management matters
• Coordinate staff wellbeing and professional development initiatives

Governance & Compliance

• Ensure compliance with charity, company and employment regulations
• Support the CEO with governance processes, trustee reporting and organisational policies
• Oversee organisational risk management systems
• Ensure appropriate insurance, contracts and compliance frameworks are in place
• Lead on operational health & safety systems and organisational compliance

Organisational Systems

• Support organisational budgeting and financial monitoring alongside the finance and Senior Leadership team
• Oversee operational procurement and contract management systems
• Support implementation and optimisation of organisational systems, including Customer Relationship Management (CRM) and IT systems including cyber security
• Improve internal reporting and programme coordination systems

Programme & Delivery Support

• Support operational coordination across BART programmes and projects
• Help ensure teams are appropriately resourced and supported
• Improve organisational project management systems and workflows
• Support efficient collaboration across delivery teams
• Contribute to organisational development opportunities and partnerships

Person Specification

Essential Experience & Skills

• Significant experience in operational management, organisational leadership or business management
• Experience developing and improving organisational systems and processes
• Strong understanding of governance, compliance and organisational risk management
• Experience supporting HR and people-management processes
• Excellent organisational and project management skills
• Strong interpersonal and communication skills
• Ability to work strategically while also being comfortable with operational detail
• Experience managing competing priorities in a fast-paced environment
• Proficient in Microsoft Office and organisational software systems

Desirable Experience

• Experience working within the environmental, charity or public sector
• Knowledge of charity governance and funding environments
• Experience supporting organisational growth and change management
• Familiarity with CRM systems and operational databases
• Understanding of health & safety systems within field-based organisations

Who We’re Looking For

We are looking for someone who:

• Is highly organised, proactive and solutions-focused
• Enjoys enabling others to succeed
• Can balance strategic thinking with practical delivery
• Is calm and adaptable in a growing organisation
• Has strong emotional intelligence and leadership skills
• Wants to help a small organisation grow and deliver its goal of restoring rivers, landscapes and communities

Why Join BART?

This is an exciting opportunity to help shape the future of one of the UK’s growing rivers trusts at a pivotal stage in its development.

You’ll join a passionate and ambitious team delivering meaningful environmental change across the Bristol Avon catchment, while helping build the organisational foundations needed for long-term impact.

Benefits

• 25 days annual leave plus bank holidays and Christmas close
• Flexible and hybrid working
• 9% Employer pension contribution
• Professional development and training opportunities
• Employee wellbeing support
• Opportunity to shape a growing organisation with real environmental impact

Equality, Diversity & Inclusion

Bristol Avon Rivers Trust is committed to building an inclusive and diverse workplace where everyone feels valued, respected and supported.

We actively welcome applications from people of all backgrounds and communities, particularly those underrepresented within the environmental sector.

Interim Senior FP&A Manager

Location: Thame (Oxfordshire) with hybrid working (minimum, 2 days per week in the office) and occasional travel
Contract: Interim, Fixed Term Contract until 31 March 2027
Salary / day rate: £60,000 per annum (pro rata)
Reports to: Head of Finance

Affinity Trust is looking for an experienced Interim Senior FP&A Manager to bring senior finance capacity, challenge and insight across a complex, multi-site organisation.

This is not a routine reporting role. We are looking for someone who can quickly get under the skin of operational performance, understand the financial drivers behind service delivery, and help senior leaders make better, faster and more informed decisions.

You will work closely with the Head of Finance, Finance Business Partners, Divisional Directors and operational leaders, providing high-quality analysis, forecasting, commercial insight and constructive challenge. The work will span income, workforce costs, agency and overtime spend, utilisation, fee rates, contract performance, forecasting assumptions and recovery planning.

This is a senior individual contributor role, adding experienced capacity where it is most needed, to help maintain pace across key priorities, and strengthen the link between financial insight and operational action.

The assignment

You will be joining at a point where strong financial planning, clear analysis and senior business partnering are critical to supporting sustainable services.

Your work will include:

• Leading robust forecasting and scenario modelling across a complex operational portfolio
• Providing senior finance business partnering to divisional and operational leaders
• Analysing key cost drivers, particularly workforce-related costs such as agency, overtime, sickness and staffing ratios
• Reviewing income, fee rates, local authority funding assumptions, utilisation and contract performance
• Supporting tenders, contract reviews, business cases and service sustainability analysis
• Helping identify whether financial pressure is driven by fee levels, operational delivery, workforce deployment or a combination of factors
• Translating complex financial information into clear insight, options and practical recommendations
• Supporting the head of finance and wider finance team with additional senior capacity during a period of increased demand.

About you

You will be a qualified accountant with ACCA, CIMA, ACA or equivalent, and substantial experience in senior FP&A, finance business partnering or commercial finance roles.

You will be confident working with senior stakeholders and able to bring both grip and judgement. You will know how to challenge assumptions constructively, explain complex financial information clearly, and turn analysis into action.

You are likely to have worked in a complex, multi-site or operationally demanding environment, where financial performance is closely linked to workforce planning, contract income, service delivery and operational decision-making.

You will bring:

• Strong FP&A, forecasting, modelling and management reporting experience
• Advanced Excel and analytical capability
• Credibility with senior operational and finance stakeholders
• Experience supporting budgeting, reforecasting, recovery planning and performance improvement
• The ability to work at pace, prioritise well and operate with a high level of autonomy
• A practical, commercial and solutions-focused approach.

Experience in social care, healthcare, supported living, charity or not-for-profit settings would be helpful, but is not essential. Experience with Local Authority funding, high-volume staffing models, workforce cost pressures or interim turnaround environments would be particularly valuable.

Why this role?

This is an opportunity to make a visible impact quickly.

You will be joining a values-led not-for-profit support organisation with national impact, where finance plays a central role in supporting sustainable, high-quality services for people with learning disabilities, autism and complex needs.

For the right person, this is a role with real substance: complex operations, senior stakeholder exposure, meaningful commercial analysis, and the chance to strengthen financial decision-making where it matters most.

Please note, if you are successful, we may need to complete a Disclosure and Barring Service (Criminal Record) check at the relevant level for the role. This will be paid for by us.

FWAG SouthWest is looking for a Head of Operations to help lead our organisation through its next phase. This is a senior leadership role with real influence over how we deliver our work, support our team and respond to the changing environment for farming and wildlife.

About us

FWAG SouthWest is an environmental charity working with farmers and land managers to deliver practical change on the ground. We combine an understanding of farming businesses with environmental expertise to support better outcomes for nature, climate and food production. Our work brings people together: farmers, communities and partners to deliver change at a local and landscape scale. As farming responds to new policy, markets and environmental pressures, our role is to help shape and deliver solutions that work, supporting resilient farm businesses alongside climate-resilient landscapes and nature recovery.

The role

As Head of Operations, you will lead delivery across the South West, working through a network of county teams and specialists. Your focus will be on strengthening our ability to deliver. Supporting team leaders to grow capacity, manage workload and deliver high quality work in increasingly complex projects. You will work alongside teams to remove barriers, improve systems and step into delivery where needed helping to ensure work progresses and opportunities are achieved. Working closely with the CEO and senior team, you will help translate strategy into delivery and ensure we remain effective, responsive and financially sustainable. You will also play a key role in how we respond to change across the sector, supporting teams to navigate new policy, funding and partnership opportunities.

About you

We are looking for an experienced leader who is motivated by enabling others to deliver. You don’t need to have experience in the environmental sector. We are open to candidates from a wide range of backgrounds who can bring strong leadership, a collaborative approach, professional skills and share our values.

What matters is your ability to:

• Support and develop people to increase their capacity and confidence

• Work alongside teams to solve problems and keep delivery moving

• Manage complex programmes and competing priorities

• Put in place practical systems and structures that support delivery

• Build strong relationships across a regional organisation

An interest in farming, land management or the natural environment is important, detailed sector knowledge is desirable.

For further details and a full job description and person specification, please see attachments below.

Why join us

This is an opportunity to play a key role in a charity with a strong reputation and clear purpose.

You will:

• Help shape how we deliver across the South West

• Lead and support a skilled and committed team

• Work on issues that matter for the future of farming, climate and nature

• Be part of an organisation rooted in practical action and trusted relationships

Further information

o Salary £56,650 – £61,800, dependent on experience

o Permanent contract

o 37.5 hours per week, but applications from those looking for 4 days (30 hours) per week will also be considered

o 25 days per annum, rising by a day a year with service to 30 days per annum, plus public holidays and an opportunity to buy or sell annual leave 

o Flexible working hours

o Pension scheme - employer contribution 4%, employee contribution 4% with salary sacrifice applicable 

o Employee wellbeing scheme and Employee assistance programme

o Support to undertake relevant external training and qualifications

o Group life insurance scheme 

o Professional subscriptions relevant to the post supported 

o Regular travel across the South West will be required and therefore access to a vehicle is essential

Harris Hill is delighted to be partnering with STOP THE TRAFFIK to recruit a Head of Operations.

London (hybrid working) | Permanent | £42,856–£51,432

STOP THE TRAFFIK works globally to prevent human trafficking and exploitation, disrupting criminal networks through intelligence, partnerships and targeted prevention programmes.

This is an exciting opportunity to join the Senior Leadership Team and help shape the operational infrastructure that enables the organisation to deliver its mission and maximise its impact.

Key responsibilities:

• Lead the organisation's operations, ensuring effective systems, processes and compliance
• Oversee governance, risk management, policy development and data protection
• Coordinate financial planning, budgeting and operational reporting
• Lead people operations, supporting recruitment, performance management and organisational culture
• Drive continuous improvement across systems, processes and ways of working

About you:

• Experienced in operational leadership within the charity, public or private sector
• Strong knowledge of governance, compliance, risk and organisational effectiveness
• Skilled in managing budgets, projects and organisational change
• A collaborative leader who can balance strategic thinking with hands-on delivery
• Motivated by the opportunity to contribute to a purpose-driven organisation

This role would suit candidates from the charity, public or private sectors who can demonstrate transferable operational leadership experience and a commitment to purpose-driven work.

STOP THE TRAFFIK is committed to building a diverse and inclusive team and welcomes applications from people of all backgrounds, including those with lived experience.

This is a fantastic opportunity to play a key role in a growing international charity tackling one of the world's most pressing human rights issues.

For more information, please submit your CV to

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Harris Hill is recruiting for a Head of Finance and Operations for this well-established Charity based in North London

• Location: North London
• Salary: to £65,000 per annum depending on experience  
• Hybrid working: 2 – 3 days a week is required at our offices.
• Working pattern: Flexible working hours, with home and office working
• Reports to: Chief Executive
• Direct reports: Senior Finance Officer 
• Key working relationships: Senior Management Team / Treasurer / Board of Trustees

Purpose of Role

The Head of Finance & Operations is a pivotal senior leadership role responsible for ensuring the financial sustainability, operational effectiveness and strong governance of the charity.

Reporting directly to the CEO and working closely with the Board of Trustees, Treasurer and Senior Management Team, the postholder will lead the charity's finance function whilst overseeing governance, risk, compliance, systems, facilities and business operations.

This is a hands-on role within a lean and ambitious organisation, requiring both strategic leadership and operational delivery. The successful candidate will play a key role in supporting organisational decision-making, strengthening infrastructure and ensuring the charity is well-positioned for future growth.

Key Responsibilities
 

Financial Leadership

• Lead financial planning, budgeting and forecasting processes
• Develop and manage cashflow, ensuring long-term financial sustainability
• Produce timely and accurate management accounts and financial reports for the CEO, Board and Committees
• Oversee the preparation of statutory accounts and manage the external audit process
• Ensure strong financial controls, compliance and fraud prevention measures
• Support the CEO, Treasurer and SMT with financial insight, analysis and scenario modelling
• Line-manage the Senior Finance Officer to ensure effective financial reporting and controls.
• Develop longer-term financial planning, cash flow and budgeting processes to help shape the future financial direction of the charity.
• Ensure adherence to financial policies, procedures, and fraud prevention controls.

Strategic Leadership & Organisational Planning

• Act as a key member of the Senior Management Team, contributing to organisational strategy and planning.
• Translate financial and operational data into clear, actionable insight.
• Support performance monitoring and organisational decision-making across the charity.
• Contribute to the development and delivery of sustainable growth plans.
• Drive a culture of continuous improvement and organisational effectiveness.

Governance, Risk & Compliance

• Lead the coordination of Board and Committee cycles, ensuring meetings are effectively planned and delivered.
• Oversee the preparation and collation of Board and Committee papers, working with SMT colleagues to ensure timely submission of reports.
• Maintain the governance calendar and ensure compliance with statutory and regulatory deadlines.
• Attend Board and Committee meetings as required, providing financial and operational insight.

Systems, Data & Information Governance

• Provide strategic oversight of the charity's systems, technology and data infrastructure.
• Lead systems improvement projects to enhance efficiency, reporting and user experience.
• Oversee the charity's CRM, finance systems and reporting platforms.
• Manage relationships with external IT providers and consultants.
• Act as the charity's Data Protection Accountable Person.

Operations, Facilities & Procurement

• Oversee office operations and facilities management.
• Manage supplier relationships and key service contracts.
• Lead procurement processes and ensure value for money across operational expenditure.
• Ensure operational policies, procedures and controls support effective service delivery.
• Support organisational resilience and business continuity planning.

This is a pivotal moment for MYTIME. We are growing fast, our ambitions are national, and we need a Head of Operations who is genuinely ready to grow with us - not just manage what we have today but help build what we need for tomorrow.

As a true second-in-command to the CEO, you will be the operational backbone of the organisation: the person who ensures our governance is airtight, our systems are fit for purpose, our commissioner relationships are strong, and our data tells the story of our impact. You will think and act strategically, while remaining close enough to the day-to-day to spot what needs fixing before it becomes a problem.

This is a rare opportunity to shape the future of a purpose-driven organisation at a critical stage of its growth. If you are the kind of person who thrives on complexity, takes initiative, challenges thinking, and brings rigour without bureaucracy, we want to hear from you.

Job Title: Head of Business Operations
Salary: £40,000 per annum (£32,000 per annum pro rata) + 10% company pension on successful completion of probation
Contract: Permanent
Base: The Brain Charity, Norton Street, Liverpool, L3 8LR
Hours: Part Time - 30 hours per week
Responsible to: Chief Executive Officer
Direct Reports: 4

Summary of Role

The Head of Business Operations will play a key leadership role within The Brain Charity, leading and overseeing the effective and safe delivery of a range of business and operational activities. This includes responsibility for premises management, health and safety, data protection compliance, ICT systems, and operational services such as room hire and café provision.

Working closely with the Chief Executive Officer and senior colleagues, the role will ensure that systems, processes and services run efficiently, meet regulatory requirements, and support the charity’s wider objectives. The postholder will also lead on continuous improvement, oversee operational performance, manage budgets and commercial activities, and develop sustainable income-generating services that support people living with neurological conditions.
 

Key Responsibilities

Management of Physical Assets

• Hold responsibility for the organisation’s assets register.
• Ensure that all buildings owned by the organisation and their fixtures and fittings are maintained to a high standard in a cost-effective way.

Health & Safety, Security & Business Continuity

• Provide leadership and assurance on the effectiveness of Health & Safety controls across the organisation.
• Ensure the safe, secure and continuous operation of the charity’s premises, including oversight of access arrangements, security controls, and incident response.
• Ensure Health & Safety and food safety policies are in place, effectively implemented, embedded into day-to-day operations, and consistently monitored to maintain full compliance across all operational activities.
• Ensure statutory checks, monitoring activities and remedial actions are completed, documented and reviewed in line with regulatory requirements.
• Maintain organisational readiness for incidents affecting premises safety, security, or continuity of service delivery, and act as the designated Deputy within the Business Continuity Plan, carrying out responsibilities in line with the defined scope and actions of the plan.
• Act as a designated security key holder and first point of contact for premises alarm activations and building security incidents, ensuring appropriate timely response and escalation.

Data Protection & GDPR

• Support and contribute to ensuring compliance with GDPR and data protection legislation across the organisation.
• Support the CEO and senior leadership team in meeting data protection responsibilities, including compliance reporting and engagement with the ICO and Subject Access Requests where required.

ICT, Digital & Systems Oversight

• Provide oversight of ICT infrastructure, Microsoft 365 accounts and CRM systems, ensuring they support operational and business objectives.
• Produce and present quarterly reports covering ICT performance, KPIs, system risks and improvement activity.
• Manage supplier relationships and contracts for IT support services, including due diligence, contract management and renewal.
• Support ICT and CRM development initiatives in line with organisational priorities.
• Ensure compliance with Cyber Essentials requirements and oversee the organisation’s cyber security posture.

Operational Management

• Take responsibility for improving the performance, productivity, efficiency, and profitability of the café, room hire services.
• Work collaboratively with the Communications Team to support the promotion and advertising of business activities, including room hire and café services.
• Lead and manage facilities refurbishment and improvement projects, ensuring they are delivered safely, on time and within budget.
• Oversee contractor engagement ensuring compliance with Health & Safety and contractual requirements during works.
• Ensure appropriate insurance policies are in place, regularly reviewed and maintained in line with organisational risk exposure.
• Act as the operational lead for insurance-related matters, including renewals and claims support.
• Support the CEO and Trustee Board with financial matters relating to business activities as required.
• Monitor and analyse business data, producing reports and delivering presentations to senior management and the trustee board.

Financial Management

• Set and manage budgets for existing product and service delivery.
• Forecast sales targets and monitor progress against these.
• Support the CEO and Trustee Board with financial matters related to business activities as required.

People Management

• Take responsibility for being up to date with the charity’s current policies and procedures and ensure they are adhered to by all staff within your department.
• Monitor, performance manage and improve the efficiency of all direct reports.
• Support the professional development of all direct reports.
• Provide ongoing and regular formal supervision through the organisation’s supervision and appraisal framework.
• Motivate staff to achieve their KPIs through quality controls.
• Monitor, train and support all volunteers.
• Delegate tasks to achieve the overall aims of the organisation in line with own responsibilities.
• Contribute to The Brain Charity management rota when required. 

Other

• Take responsibility for being up to date with the charity’s current policies and procedures and to adhere to these.
• Actively support promotional and fundraising events for The Brain Charity, attending a minimum of 1 fundraising or client-focussed event over the course of a year.
• Assist and support volunteers within the team as and when required.
• Carry out any other reasonable tasks which may be required by the charity from time to time.
• Regularly provide cover for all aspects of the department you belong to during any absence relating to your colleagues.

Please note, this is a 12 Month Fixed-Term position.

Working closely with the Philanthropy Managers, and the Trust Lead, you will lead the teams to secure, and grow, vital funding from philanthropic and trust sources to support the welfare of dogs and cats across the UK and internationally. The role currently leads a team of 7, which will continue to develop over the coming years.

The postholder will drive forward the Philanthropy & Trusts strategy as well as oversee KPI development and measurement, and budgets for the teams. The role is also responsible for growing the prospect and donor pools for both Philanthropy & Trusts and ensuring that the team’s donor development plans reflect best practice in cultivation, solicitation and stewardship.

The post will work closely with colleagues across the organisation, but in particular with the Head of Philanthropy, Partnerships & Commercial, the Senior Corporate & Commercial Partnerships Manager, the Senior Fundraising Operations Manager and the Special Events & Stewardship Manager, to collaborate on joint projects and ensure contacts are shared to maximise all opportunities.

This is an exciting opportunity to further develop an already successful team and make a real difference to the cause of animal welfare.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.'

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 25th June 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): First Round Interviews: 30th June, 1st, & 2nd July 2026; Second Round Interviews: w/c 6th July 2026

For more information about the role, please download our Recruitment pack.

Purpose of the Role

The Head of Operations is the most senior staff member at PACE and the primary day-to-day operational lead for the organisation. The postholder will ensure that services for children and young people are delivered safely, consistently, and to a high standard across all three sites, and that the organisation's systems, finances, people, and compliance obligations are properly managed.

This is an operational leadership role with responsibility for translating the Board's strategic direction into effective day-to-day delivery. The postholder will work closely with the Board of Trustees, who retain strategic governance responsibility, and will be the principal point of accountability for performance across all services. The postholder will also act as Designated Safeguarding Lead for the organisation

Key Responsibilities

1. Operational Leadership and Service Delivery

• Take day-to-day operational responsibility for all PACE services across all three sites, ensuring consistent, high-quality, and safe delivery.

• Support and line manage Senior Centre Managers and Service Managers, providing clear direction, regular supervision, and accountability.

• Ensure all services meet regulatory requirements including EYFS, Ofsted standards, safeguarding and child protection legislation, and disability inclusion policy.

• Maintain and develop operational policies and procedures that reflect best practice in service delivery for children and young people, including those with additional needs.

• Identify and respond to operational risks across sites, escalating to the Board where appropriate.

2. Safeguarding

• Act as the organisation's Designated Safeguarding Lead (DSL), maintaining overall responsibility for safeguarding practice across all sites.

• Ensure centre managers and service leads fulfil their DSL responsibilities and that training, records, and incident reporting are consistent, up to date, and audit-ready.

• Lead the organisation's response to any safeguarding concern or Ofsted inspection, maintaining transparent and proactive communication with commissioners and the Board.

• Embed a culture of safeguarding awareness and accountability across the whole staff team.

3. Financial Management and Budget Oversight

• Work with the Finance team to manage the organisation's annual budget, ensuring income and expenditure are tracked accurately and reported monthly.

• Hold budget holder accountability across service and centre level, ensuring managers understand and operate within their agreed financial envelopes.

• Monitor income streams - including statutory contracts, parental fees, grants, and fundraised income - and alert the Board to variances or risks in a timely manner.

• Support income generation through effective contract delivery, occupancy management, and proactive relationship management with commissioners.

• Oversee the Fundraising Manager's workload and priorities, ensuring fundraising activity is aligned to operational need and deliverable commitments are accurate before submission.

4. Human Resources and Workforce Management

• Lead, support, and develop the staff team, fostering a culture of professionalism, consistency, and accountability.

• Work with the HR Consultant to ensure HR processes - including onboarding, probation, sickness management, performance management, and offboarding - are followed correctly and documented appropriately.

• Conduct regular line management meetings and appraisals with direct reports, setting clear expectations and addressing performance issues promptly and fairly.

• Manage staffing levels and deployment across sites to ensure services are appropriately resourced, proportionate to demand and income, and compliant with contractual ratios.

• Address workforce culture issues, reducing reliance on informal decision-making and ensuring accountability is embedded at all levels of the team.

5. Commissioner and Stakeholder Relationships

• Maintain and develop the organisation's relationships with Camden commissioners, the Play Providers Forum, Family Hubs, and other statutory and voluntary sector partners.

• Ensure proactive, transparent, and timely communication with Camden regarding service delivery, performance data, and any operational concerns.

• Represent PACE at external meetings, forums, and events as required.

• Support the development of community partnerships that extend the reach and impact of PACE's services.

6. Compliance, Governance and Risk

• Ensure organisational compliance with all relevant regulatory frameworks including Ofsted, EYFS, charity law, and employment legislation.

• Maintain and regularly review operational policies, risk registers, and compliance records, ensuring they are current and accessible across all sites.

• Provide the Board of Trustees with regular, concise, and accurate reports on operational performance, financial position, safeguarding, staffing, and risk.

• Support Board governance by preparing timely papers, flagging decisions required, and maintaining clear separation between operational management and trustee oversight.

7. Systems, Monitoring and Evaluation

• Embed consistent, documented operational systems across all sites, reducing reliance on individual knowledge and informal workarounds.

• Develop and maintain monitoring and evaluation frameworks to track service quality, outcomes for children and families, and contractual KPIs.

• Oversee the organisation's use of operational systems including safeguarding software, HR and payroll platforms, invoicing, and timekeeping tools.

Produce and sign off external impact reports for funders and commissioners

Essentials:

• Experience in an operational management role within a children's services, play, youth work, education, or social care setting

• At least 3 years in a management role with direct line management of multiple staff or teams

• Demonstrable knowledge and practical experience of safeguarding children, including DSL-level responsibility

• Experience managing multi-site or multi-service delivery

• Sound financial literacy: budget management, variance analysis, and income/expenditure monitoring

• Experience of working with Ofsted regulatory frameworks, including EYFS

• Strong people management skills: supervision, appraisal, performance management, and HR process compliance

• Experience working with, and reporting to, a Board of Trustees or equivalent governance body

• Excellent written and verbal communication skills

• Ability to manage competing priorities across multiple sites calmly and consistently

• Commitment to inclusive practice and experience working with children with disabilities and additional needs

• A suitable Level 3 or above qualification in Early Years, Childcare, or a relevant field (e.g. CACHE Level 3, BTEC Level 3 in Children's Play, Learning and Development, or equivalent EYFS-recognised qualification)

Desirable 

• Experience of income generation including commissioner relationships, grant management, and contract compliance

• Experience of charity or voluntary sector management

• Coaching or mentoring experience

• Knowledge of Camden's VCS and community infrastructure

Conditions of Employment

• This post is subject to an enhanced DBS check.

• The postholder will be required to work across all PACE sites in Camden. Flexible or hybrid working will be considered where operationally appropriate, but the role requires significant on-site presence.

• PACE is an equal opportunities employer and positively encourages applications from all sections of the community.

• PACE is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

Do you want to be part of making a difference to, and supporting, the voluntary, community and social enterprise (VCSE) sector across Hampshire? 

Action Hampshire works with communities across Hampshire and beyond on innovative, impactful, asset-based projects. We support communities to have their voices heard and to take action together. We support and partner with a range of voluntary community and social enterprise organisations to help make great things happen. We celebrate diversity and challenge inequalities.

We are seeking a values-led finance and operations professional to lead on our finance and operations systems at Action Hampshire. In this senior leadership role, you will guide the finance team, support strategic objectives, and influence decision-making processes at our organisation. Your expertise in charity finance operations will be crucial to informing the Senior Leadership team and guiding the finance team to ensure our compliance and adherence to financial planning, budgeting and reporting.

Who You Are: 

• Proven experience in charity finance and operations management

• Strong leadership, coaching, and team management skills 

• Excellent understanding of financial compliance and operational best practices for VCSE organisations 

• Ability to convey complex information effectively to internal and external stakeholders 

• A commitment to fostering a positive team culture and supporting the professional growth of others 

• Be committed to Action Hampshire’s values and have an understanding of and an empathy with the culture and values of the VCSE sector.