Contract Duration: 31st March 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million

people face to face, over the phone, by email and web chat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.

We’re looking to recruit an excellent data administrator to join the Continuous Improvement function. It’s an opportunity to use your skills on a range of fascinating and important issues seen by our clients within the Help to Claim programme.

You’ll have experience of undertaking data analysis, collating and interpreting data, and report writing. 

Just as importantly, you’ll have a passion for using data to solve problems and in providing insight to a wide variety of stakeholders which informs the way we deliver our service. 

This is a great role if you want to have a direct impact in forming the way we deliver and help those who depend on us. 

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

Please note, subject to the volume of applicants, applications may close early at the discretion of Citizens Advice. 

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The Service Manager we are seeking to run our Neighbour Mediation Service must be a dynamic, resourceful and self-motivated individual to be able to run an efficient, productive service across several London boroughs. The organisation provides conflict resolution including, Neighbour, Family, Community, Youth, Workplace mediation and Restorative Justice.   

Recruiting an IT Project Administrator (12 Month FTC) to join the IT team in Westminster!

£26,000 per annum, 35 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Job Overview:

To provide a high standard of day-to-day project support for business-critical IT projects which have been defined as priorities by Look Ahead's Senior Management Team, Senior Leadership Team, Programme Board and Business Plans.

The IT Project Administrator will support the IT Department's vision of developing, delivering and deploying information management and technology solutions which drive business transformation and efficiency for our staff and improved services for our customers.

The post holder will be responsible for providing project support to the relevant project manager and project stakeholders. This is anticipated to include planning, scheduling, tracking and reporting on project progress, issues and risks on one or more of LACS' IT projects. They will also manage any associated training rollout coordination activities including booking venues and liaising with facilitators and participants.

IT Project Administrator will be expected to use the experience they have gained at Look Ahead or elsewhere to provide valuable insight and knowledge to the projects they are involved in. They will be highly organised, have experience of successfully managing multiple tasks or work streams with discrete dependencies and deadlines and be capable of demonstrating a drive to ensure project success.

The role will also require flexibility, resilience and the ability to coordinate with a wide range of project team members to identify, circulate and agree on innovative solutions to address project risks and issues.

Key Responsibilities:

- Acting as a project champion
- Providing support in relation to project planning, scheduling, documentation and minute taking at project meetings
- Development and execution of testing plans
- Planning, coordinating and supporting the delivery of training sessions, including arranging venues, liaising with attendees, course creating and delivery
- Managing the wider roll out of a training programme with Learning & Development to ensure that the training environment is up to date and that any technical issues are managed to resolution
- Update or coordinate activities and resources required to update user guides and training materials as necessary to ensure that they are kept up to date and version controlled
- Providing support for project communications, including the development and management of online surveys and user groups
- Planning and monitoring of project resources and ensuring good practice
- Other duties as directed by Project Managers or the IT Director

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others
- Is confident
- Ability to work effectively in a high-pressured environment
- Has a practical approach and is naturally well-organised
- Is respectful, articulate and sensitive in communication style

Skills, Knowledge and Experience:

Essential:

- Excellent presentation skills (both written and verbal)
- Problem solving/analytical skills
- Ability to communicate and get on with people at all levels within the organisation

Desirable:

- Experience of project planning and delivery, including dependency and risk tracking

I am currently looking for an outstanding Administrator / Diary Manager for an independent advice charity.
The main purpose of this exciting role is to support the CEO in managing stakeholders and to support the Senior Administrator in running the office and organising internal and external meetings.

Main duties:
Manage the CEO diary/in-box
Organising Quarterly Steering Group Meetings
Early, timely and accurate notification of meetings to participants
Drafting/Collating/proofing reports for CEO sign-off
Ensuring timely dispatch of papers and meeting notification
Organising venue/hospitality/access
Taking minutes, editing drafts and getting sign-off
Following up on actions
Liaising with the Service Administrator on the production of monthly and quarterly reports.
Organising Quarterly Advice Lewisham Forum
Maintaining the database of voluntary sector partners
Organising the annual Client Survey
Organise team meetings including 1st & 3rd Wednesday meetings:
Ensuring meetings in diaries and early/accurate notification
Organising training sessions
Agreeing a draft agenda with the CEO's/Advice Services Manager
Co-ordinate internal/external meetings for the CEO including booking rooms, notifying participants, collating documents, receiving guests

If you have the above skills and experience, please

The Position

The Development Team Administrator is responsible for a range of administrative and development activities that support Lewa UK’s fundraising goals and provides Executive Assistant support for Lewa’s International Executive Director. **To apply please provide a CV and covering letter**

The Role

The Development Team Administrator will be detail-oriented, familiar with fundraising processes and the importance of data management, a team-player, self-driven, and passionate about contributing to high standards of excellence. A commitment to and interest in wildlife conservation and community development is advantageous. This full-time position is based in London close to Hammersmith underground station.

Broadly, the Development Team Administrator is responsible for supporting the UK team in meeting ambitious annual fundraising targets, overseeing operations of Lewa’s London-based office, and ensuring excellent donor stewardship and data management. 

This position reports to the Deputy Director of Development Europe, Middle East & Asia (DDofD EMEA), currently based in London. Lewa’s International Executive Director (IED) has overall responsibility for all staff and consultants who are hired to work on Lewa’s behalf outside of Kenya. 

Responsibilities

Administrative Duties

• Schedule meetings, set up conference calls via Zoom, keep global calendar up to date;
• Handle mailing requests from donors including mailing of impact reports, donation receipts, special gifts and other items;
• Implement new filing system and ensure ongoing proper filing practices under guidance of the Global Data and Administration Officer;
• Arrange conference rooms and food catering when needed;
• Provide administrative support to DDofD and IED for scheduling meetings, data entry, arranging travel, etc.

Donor Information and Support Management

• Enter donations and detailed notes into Salesforce and process donor acknowledgement letters under the direction of the DDofD;
• Ensure tasks and deadlines assigned to consultants are entered and updated in Salesforce;
• Monitor general Lewa email account for follow up tasks and responses;
• Support in data management via Salesforce and Dropbox by logging call notes, next steps, donor information, and follow-up tasks;
• Support all fundraisers on data entry, especially during heavy workload times of the year.

Travel and Event Planning

• Provide travel support to Lewa staff and partners visiting the UK, under direction of DDofD and Global Data and Administration Officer, including booking internal flights and hotels when needed; developing and keeping a travel itinerary up to date; requesting meetings; arranging in-country travel; and fulfilling special travel or hosting-related requests;
• Event support including planning, guest list creation and management (with the Global Data and Administration Officer) set-up and overall administrative management. Specific tasks may include logging auction items, photos and descriptions; helping to coordinate and deliver purchased auction items; posting purchased auction items; preparing and printing table place cards; updating attendance lists; delivering supplies to event location; assembling gift bags; ordering thank you gifts for committee members, etc; 
• Coordinate quarterly board committee calls and attendance at three annual board meetings, including polling board members about date availability, setting up Zoom calls, ensuring technology needs are in place for meetings, etc;
• Responsible for planning all UK board meetings and International Advisory Council meetings annually including booking hotel room blocks, arranging catering if necessary, answering questions from board and staff who are traveling to the meeting, distributing schedules and materials, etc.;
• Assist with meeting material preparation including proofreading, editing, and organizing board books via PDF;
• Attend board meetings and take detailed meeting minutes.
• Assist the DDofD in supporting the Lewa Next Gen programme and on average two events annually and associated Communications.

Fundraising Support

• Play a key supporting role in annual direct mail activities including mail merges, formatting, printing letters, troubleshooting, etc.
• Draft emails and donor correspondence as requested;
• Respond to donor and board member queries in a timely, professional manner.
• Proof read proposals and other communications text
• Assist the Fundraising and Communications Officer in writing Social Media posts and other Communications relevant to Lewa UK/ EMEA.

Office Oversight

• Office oversight and management including making sure the office has proper supplies and functioning equipment;
• Coordinating IT support for the team when necessary;
• Track expenditures for key staff and events in cooperation with Global Data and Administrative Officer and Senior Finance Manager;
• Pricing research for supplies, services, travel, etc.;
• Manage vendor relationships for UK under direction of Global Data and Administrative Officer and DDofD;
• Research and query common HR and administrative practices to establish better office and employee management systems when needed;
• Other duties as assigned.

The Person

This challenging role demands a highly organized, detail-oriented, entrepreneurial individual with strong communication skills and the ability to work with limited supervision.  We are looking for someone to join our growing team who has a genuine passion for the cause and pride in their work, as well as understanding the vital contribution this role makes to a busy team!

Qualifications and Competencies

The Development Administrator must demonstrate:

• Attention to detail and willingness to carefully track data related to donors and office management.
• Strong writing and editing skills to assist on proposals.
• Ability to keep to budget
• Should be skilled in Microsoft Office, including Word and Excel, and a CRM database.
• The ability to initiate and complete long-term projects as well as manage time-sensitive daily activities, and the flexibility to work as part of a collaborative office environment. 
• The ability to foster a healthy organizational culture in a multinational, multicultural environment.
• Entrepreneurial spirit and problem-solving skills.
• Strong interpersonal skills and the ability to work effectively and efficiently against pressing deadlines.
• Ability to work in harmony with teammates and enthusiastic about contributing to team goals.
• The ability to handle sensitive information with discretion and integrity. 

Education, Training, and Experience 

• University degree preferred; strong professional experience without a University degree also considered.

Compensation 

Lewa UK provides a competitive salary, benefits and holiday compensation package.

**To apply please provide a CV and covering letter**

CANDIDATES

Lewa Wildlife Conservancy UK is committed to building a truly diverse and inclusive organization with a focus on valuing, serving, and understanding Lewa’s constituents in Kenya and globally. Lewa UK is an equal opportunity employer committed to a policy of equal treatment and opportunity in every aspect of its hiring and promotion process without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, veteran or military status, age, disability, or any other legally protected basis. Racial and ethnic minorities and men are encouraged to apply for vacant positions at all levels. Lewa UK is not able to sponsor employment visas.

Overview:The Lewa Wildlife Conservancy

Established in 1995, the Lewa Wildlife Conservancy (Lewa, or the Conservancy) is an award-winning catalyst and model for community-centric conservation in northern Kenya. Lewa has been inscribed as a UNESCO World Heritage Site, and features on the IUCN Green List of Excellence in protected area management. The Conservancy is the heart of wildlife conservation, sustainable development and responsible tourism in northern Kenya. Lewa’s successful working model has inspired replication by other conservation organizations in the region, notably through its close partner organization, the Northern Rangelands Trust, which now comprises 39 community conservancies.

Lewa is home to 14% of Kenya's rhino population, the world's largest resident population of the endangered Grevy's zebra, and many other species. The Conservancy also promotes landscape connectivity for wildlife, especially for more than 6,500 elephants that move from the high-altitude areas in the Mount Kenya Forest, through Lewa and the neighboring Ngare Ndare Forest Reserve, to habitats in Samburu and areas further north. 

Lewa’s success can be attributed to its close working partnership with neighboring communities through education, clean water projects, health clinics, microcredit programs, and sustainable agriculture work. Through a broad range of programs, the Conservancy benefits more than 60,000 people in surrounding communities who in turn have become Lewa’s first line of defense against poachers and criminal elements who seek to profit from illicit trade in rhino horn, ivory, and other wildlife products.

Office Administrator

This is a remarkable time to be joining their organisation as they focus on their growth and expansion in delivering world class Nursing and Care.

They are now looking to add a new Office Administrator to their team. You will ensure the smooth running of the Office by providing efficient and effective administration and office support. You will present a friendly, helpful, positive and professional image as the first point of contact for staff, visitors, suppliers and partners both in person, in video conference and over the telephone.

Office Administrator Responsibilities:

You will be responsible for general office administration including calls, office minutes, supplier liaison and managing catering and conferencing equipment. You will also support the recruitment, training and operational teams as required.

Office Administrator Requirements:

You must be comfortable communicating appropriately to a variety of clientele and using tact and discretion with confidential information. It is preferable you have a minimum 4 years in an office administration role and experience as a receptionist presenting the face of the company

They are looking for a friendly outgoing person who is organised, proactive in their approach to work and willing to go the extra mile.

About the company:

Delivering world class Nursing and Care. Their daily and live-in care enables their clients to remain in their own home whilst being cared for by professional and highly trained Carers and Registered Nurses.

Established in 1996, for over 20 years their organisation has been recognised by doctors, consultants and clients for exceptionally high professional standards and 24/7 support. Now expanding out of London and driving an exciting partnership to provide on-site healthcare within a unique new complex of 5-star luxury London apartments.

Location: London

Job type: Full Time, Permanent

Salary: £Competiitve

You may have experience of the following: Office Administrator, Office Assistant, Administrator, Assistant Administrator, Administrative Assistant etc.

Ref: 93114

Customer Service Manager, an opportunity to join a growing Health Charity based in West London.

As the Customer Service Manager, working with the Head of Customer Services and supporting the Administration Manager, you will ensure the effective and smooth running of the UK office and provide excellent customer service to a range of stakeholders.

As the Customer Service Manager, you will be responsible for;

• Managing the daily customer contacts across all channels, to the set SLA standards and contribute to the department KPIs and goals.
• Take responsibility for collecting data across all customer channels, and analysing reasons for contacts to inform continuous improvement or highlighting issues in the customer journey.
• Working with the Head of Customer Service you will help to deliver improvements across all customer journeys across the organisation.
• At all times collaborate across all departments to ensure potential and actual donors, supporters, suppliers and other stakeholders receive the best possible service.
• You will also be responsible for managing the Admin Assistant and Customer Service Administrator, building and facilities management. In collaboration with the Head of Customer Service, manage the office health and safety requirements, carrying out risk assessments as necessary and following up on any required actions.

Our client is looking an exceptional Customer Service Manager who has solid experience in a comparable role, who has excellent customer service skills with the ability to demonstrate sensitivity and empathy. In addition;

• Experience in implementing customer service technology platforms, eg, live chat.
• Experience of implementing and managing a Knowledge Base.
• Knowledge of creating and updating customer service email and templates.
• Experience handling supplier relationships and managing SLAs and KPIs.
• Experience working with satisfaction surveys to inform improvements to customer journeys.
• An understanding of data protection/GDPR requirements in the context of the customer contacts.

Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual)

Full Time (35 hrs p/w) – Permanent Contract

Camberwell, London SE5 + travel across the country

Ref Code: NSM-201

Are you a proactive and inspiring individual with experience of delivering high-quality services supporting children, young people and families involved in, or at risk of, violence, vulnerability and exploitation (VVE) and/or the criminal justice system? 

If so, St Giles Trust has an exciting opportunity for a National Service Manager to join our SOS+ team and lead the development and roll out of our SOS+ Early Intervention and Preventative Service across our regional hubs.

About St Giles Trust 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

Our award-winning and rapidly expanding SOS+ Service works with young people in a variety of settings by delivering sessions and workshops in schools, Pupil Referral Units, Community Centres and to Youth Offender Teams. The mission of SOS+ is to prevent children and young people becoming involved in gangs and youth violence by equipping them with tools, knowledge and support delivered by experts with lived experience. 

About this vital role

The rise in serious youth violence and child criminal exploitation across the country is particularly prevalent in areas we have regional hubs - Leeds, Coventry, Wolverhampton, Norfolk and North Wales. The service’s expansion is positive, but there is a need to ensure that this development is carried out within a national strategic framework that maintains quality and consistency, whilst enabling flexibility and responsiveness to local/regional needs and conditions. That’s where you come in.

As the National Service Manager, you will collaborate with Regional Managers to develop and expand SOS+ nationally, offering support and expertise where needed. In addition you will be providing overall leadership for the SOS+ Service and be responsible for achieving its goals and sustaining its success. You’ll do so by providing strategic direction and drive and ensuring the effective management of the service’s performance targets, including quality, safeguarding, activity, finance, targets, staff performance and governance. Line managing the SOS+ London management team and core national team will be an important aspect of the role too, as well as cultivating strong relationships with national partners and commissioners, setting up robust internal monitoring systems, developing and implementing sustainability plans and much more besides.

What we are looking for:

• A project management or leadership qualification and experience of managing large complex projects across a wide geographical area, including those with multiple funding streams

• A good understanding of lived experience models and what enables people with lived experience to flourish and progress

• The ability to provide leadership to a national initiative, think and act strategically at national levels and with commissioners, partners and funders

• A proven track record of building effective long-term partnerships with internal and external stakeholders

• Significant experience of securing, diversifying and building new income streams and creating innovative and business development strategies

• An entrepreneurial approach that can deliver fresh and innovative ideas, plus a collaborative management and working style in a diverse workforce setting 

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, a mentoring programme, an advice and counselling service, season ticket loan and much more.

If you have any queries or require further information and to apply, please visit our website.

Closing date: 3rd June 2020. Interviews: 9th & 11th June (please note if the lockdown restrictions and social distancing measures are still in place, shortlisted candidates will be interviewed via video).

nia has been delivering services to women, girls and children who have experienced domestic and sexual violence since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

We are delighted to receive funding from MOPAC to develop The Anita Project. The Anita Project has been devised to bring about long-term sustainable change for women facing multiple disadvantage and who are involved in prostitution in London. This service will build on nia’s existing work to support women to exit prostitution.

Job Title: Service Manager (The Anita Project)

Hours: 35 (including some evenings and occasional night-time)

Salary: £33,000- 35,000 (dependent on qualification & experience)

The Service Manager (The Anita Project) will be responsible for developing and delivering this new project. She will also be involved in the management of nia’s other exiting prostitution services.

We are looking for a highly organised and self- motivated woman who is passionate about ending male violence against women and girls. For this post, we are looking for a woman with management experience who shares our values. You will have a ‘can-do’ approach, be passionate about prioritising women and be committed to nia’s feminist approach. Your values, attitude and abilities are as important as your experience.

CV’s will not be accepted. 

Closing Date: 10am, 3rd June 2020

Interview date: 9th June 2020

The post is subject to an enhanced vetting and barring check and is open to Black women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

Fixed term opportunity for 12 months

Are you looking to take the next step in your outreach career?

About the role

The current City and Tower Hamlets Outreach Navigators work with approximately 50 clients across the two local authorities. An exciting opportunity has arisen through extra funding for this project from the MHCLG, expanding the team to five Navigators in total. This unique team will focus on the areas below for those rough sleeping or in accommodation in the City or Tower Hamlets.

• Securing and sustaining accommodation
• Improve Health and wellbeing
• Engaging and sustaining in formal treatment for those who have substance misuse
• Employment and Education securing a range of educational and employment opportunities, including volunteering.

The team will be a 9am-5pm service, but some flexibility will be expected to ensure we meet the needs of our service users.

What we’re looking for

We’re looking for someone with experience in the homeless sector or working with vulnerable adults, with some management experience preferable.

We’re looking for the successful candidate to be proactive, analytical, and empathetic, with a flexible approach.

Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.

• Flexible Working and Other Benefits

We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10am on 3 June 2020

Interview and assessments on: 15 June 2020

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Finance and Resources Administrator

Full time – 35 hours per week

Location: London (GamCare Head Office)

Salary £17,000 - £22,000 p.a. – dependent on experience

Permanent

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling problems. During the recent years GamCare has experienced immense growth in its operations.

GamCare is now looking to recruit a Finance and Resources Administrator to work within our back-office support function in London.

You will be working with Financial Controls Manager, supporting in day to day finance activities and manage premises.

Key Responsibilities include:

• Update of General Ledger on accounting software (Quickbooks).
• Processing of monthly staff expenses
• Maintaining office health & safety and facilities

You should have experience in finance and resources admin support within charitable organisation and preferably studying towards an accounting qualification.

You will form part of an enthusiastic team who works in collaboration with each other. You should be versatile and adaptable and committed to on-going development.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy> and name of region

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Lisandra Noormahomed, (Finance Officer).

Closing date for applications: Monday 20 April at 9:00 am.

Post Title Recovery Hub Administrator

Responsible to Director of Services

Purpose of Post To provide Administrative services to housing, training and development managers as well as in-house therapists

Hours of work 37.5 hours per week

Salary Band 2: £20,573-£22,000 Per Annum

Location Spitalfields Crypt Trust, Acorn House, 116-118 Shoreditch High Street, London, E1 6JN  

This is a 12 Month FTC (Maternity Cover), the role will ideally start in June, interviews will be on an application basis and will be arranged with candidates via zoom/skype/facetime.

Application via CV.

Introduction:

Spitalfields Crypt Trust (SCT) is an East London charity providing practical help, support and training to people who have been homeless and suffering from addiction. It runs a homeless drop-in, a Recovery Hub (which includes an abstinence-based residential recovery accommodation, a Primary Programme and a Continuing Care Programme), supported houses and two social enterprises supporting people in recovery from addictions to put their lives back together. Our integrative approach is based on the ‘Recovery Capital’ methodology and is a whole-person approach, which takes into account physical, cultural, social, human and spiritual factors and assets. Set up over 50 years ago, the charity was set up to provide shelter to homeless, alcoholic men.

In employment we actively seek to recruit people with a good combination of talent, skills and potential, promoting equality for all, and welcome applications from a wide range of candidates.  We select all candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of the organisation. (Sources - Equal Opportunities Policy 2.2 (i) and (v)).  SCT is a growing organisation with opportunities for people with good motivational skills and high levels of initiative.

Role and Responsibilities:

Administrative;

• Answering general queries by telephone, email, letters (as instructed)
• Manage diaries and support staff in the Recovery Hub as needed providing comprehensive administrative and secretarial support across the board (Taking Minutes / preparing agenda’s etc.)
• Receiving deliveries, sorting mails and contacting appropriate department as required
• Induction of new residents into the Recovery Hub
• Maintain accurate paper and electronic records for the Recovery Hub
• Provide general FOH duties (i.e. reception, answering the phone etc.)
• First point of contact for IT related issues, escalating to our service provider
• Coordination of volunteers across our frontline programmes
• Assist ordering supplies including testing kits
• Uploading relevant data to our outcomes system ‘Inform’
• Liaise with benefits agencies and local authorities around payment of Housing Benefits
• Reducing any rent arrears by working to solve queries with managers
• Prepare rent and service charge statements to residents
• Dealing with rent collections
• Deal with queries regarding housing benefit, including dropping off required documents
• Report CORE (continues recording of lettings and sales in social Housing)
• Recording and updating Housing Benefit/Service Charge rent sheets and providing information to accountants (JS2)
• Deal with queries regarding housing benefit
• Provide occasional support to our social enterprise based in the Recovery Hub
• Working alongside the Office Administrator to cover in times of absence or to offer additional support in busy periods
• Carry out other duties as may reasonably be required

Monitoring and Evaluation;

• Input data on the monitoring and evaluation system
• Analysis of monitoring and evaluation for the recovery hub
• Accurate recording and filing of attendance records etc.
• Ensure service user feedback is captured and work with teams to enable action

Person Specification

Essential

Desirable

Skills and Knowledge

• A-Level Standard
• Excellent interpersonal and communication skills
• Financial understanding and competency
• High level of accuracy and attention to detail
• Ability to prioritise and work to deadlines

• A degree in any field

Experience 

• Proven experience as an administrator in a cross functional team
• Experience of working in a team
• Experience of independent working
• PA / EA experience 
• Excellent level of IT skills (MS Office)

• Knowledge of Housing Benefits
• Knowledge of rental income
• Understanding of working with people from troubled backgrounds

Cultural Indicators

Delivering Results

• Delivers great outcomes through our vision and strategy, effectively planning and meeting targets.

• Makes effective, data-driven decisions.

Role Model / Leading by Example

• Is an inspiring role model for others, building trust and living our Vision / Mission and principles and delivering our services accordingly.

Continual Improvements

• Consistently seeks to improve how we do things to achieve and Embraces change and innovation.

Effective Communication

• Communicates clearly, effectively and honestly. Listens to others and adapts communication to suit them.

One Team

• Works with others as one team, actively collaborating to achieve a shared vision. Building relationships across SCT, sharing information and expertise.

Specifications: Part Time (0.6 FTE), Permanent

Salary: £24,500 FTE, 14,700 pro rata

Location: Flexible – Preferably London or Freiburg

Application Closing Date: 29th March 2020
 

This role is an exciting opportunity to use your experience as an Administrative Assistant to make a difference in the field of health care research. 

The Administrative Assistant will provide effective and efficient administrative support to the Chief Executive Officer’s Office, primarily supporting the Governance and Strategy Unit and the External Affairs and Geographic Groups’ Support Unit.

The key areas of this role include:

1. Support to the Head of External Affairs & Geographic Groups’ Support:

• Scheduling quarterly meetings between the Head of Unit and Geographic Groups;
• Administrative/logistical support for Cochrane Geographic Network meetings (including US, China and India);
• Maintaining the fundraising database and other Excel databases;
• Maintaining Centres and Directors profiles on our membership database.

2.  Support to the management of Cochrane’s Governance, strategic planning, monitoring, evaluation and reporting Unit, including:

• Assisting the CEO Office’s governance support to the Cochrane Council and Executives;
• Organising in-person and online meetings or teleconferences, including co-ordinating agendas, circulating papers, organising refreshments and taking minutes;
• Maintaining administrative systems (databases/spreadsheets);
• Assisting the CEO Office’s governance support to the Cochrane Council and Executives.

3. Support to both Units:

• Diary support for the Head of Governance and Strategy Unit and the Head of External Affairs and Geographic Groups Unit, as required;
• Arranging travel and accommodation for the Heads of Units;
• Administration of the annual financial monitoring of all Cochrane Groups;
• Assisting with the production of PowerPoint presentations and other materials for use at meetings;
• Minute taking and following up on action points;
• Management of mailing lists related to the CEOO;
• Providing support to and cover for other administrative staff as and when required in order to ensure continuity of service;
• Undertaking other duties as necessary.

We are looking for a self-motivated and highly organised individual who is able to work effectively and collaboratively with a diverse range of contacts across the world.  The successful candidate will also have:

• Previous experience of providing administrative support to a team, many of whom are remote workers;
• Experience in complex scheduling and diary management;
• Intermediate level IT skills, including Word, Excel and PowerPoint;
• Strong organization and prioritization skills;
• Excellent written and verbal communication skills;
• Excellent interpersonal skills;
• Professional telephone manner;
• Ability to work methodically and accurately;
• A flexible approach with the ability to respond quickly to issues as they arise;
• A pro-active approach to problem-solving;
• Awareness of handling confidential and sensitive information.

Cochrane is a global, independent network of health practitioners, researchers, patient advocates and others, responding to the challenge of making vast amounts of research evidence useful for informing decisions about health. We do this by synthesizing research findings to produce the best available evidence on what can work, what might harm and where more research is needed. Our work is recognised as the international gold standard for high quality, trusted information.

If you would like to apply for this position, please send a CV along with a supporting statement with “CEOO Administrative Assistant” in the subject line.  The supporting statement should indicate why you are applying for the post, and how far you meet the requirements for the post outlined in the job description using specific examples.  List your experience, achievements, knowledge, personal qualities, and skills which you feel are relevant to the post.

For further information, please download the full job description from the attachments.

Deadline for applications: 29th March 2020 (12 midnight GMT)

Interviews to be held on: From 17th April 2020 onwards

We are looking for a Service Manager to oversee the operational management of a HIV Social Support and Sexual Health Promotion Service and an HIV prevention service targeted at People Living with HIV (PLWHIV) and high risk groups. These services comprise of two separate Local Authority contracts in Hertfordshire and Luton. The Hertfordshire contract will be for 4 days a week and the 5th Day is for the Luton contract.

The Service Manager will be responsible for managing the delivery of the two contracts and the attached staff, ensuring that the region benefits from high quality services targeted at high risk groups including Black Minority Ethnic communities, men-who-have-sex-with-men (MSM), Young People and PLWHIV.