785 Service delivery manager jobs

We are looking for an experienced people manager who has a passion for supporting individuals, families and communities through mental health crises. An exciting role that allows you to help shape the service, you will work to increase reach and drive quality through a strong collaborative approach. A new service in the area, Wigan Crisis Space provides a safe space for those experiencing mental and emotional distress, and suicidal ideation. Forming part of the Greater Manchester VCSE crisis pathway, we are an out-of-hours, non-clinical alternative to A&E for adults to access timely compassionate support from trained recovery workers – the service operates from 3pm to 10pm, 7 days a week.

Salary - £40,300 FTE per annum
Hours – 37 hours per week (full time) including out of hours and weekend management cover, and support on a rota basis.
Contract – Permanent
Location - Wigan Crisis Space, Crompton Street, Wigan, WN1 1YP. Office based and wheelchair accessible.

As the Service Manager, you will have a strong knowledge of the mental health landscape and a strong track record of effective management. You will have responsibility for two Team Leaders as well as overall leadership of the staff team (totalling 8). You will work closely with other service providers, as well as our Operational Manager, to offer first-class support for Wigan residents.

Main responsibilities:
• Provide leadership and management to the staff team to ensure the delivery of a safe, effective and appropriate service to adults living within the Borough of Wigan.
• Ensure that the service is integrated, comprehensive and makes a difference to people using it, with clear focus on improving mental and emotional health and wellbeing as well as social outcomes - meaning that people will be healthier, safer, more resilient, and better able to enjoy life’s opportunities.
• Facilitate opportunities for staff, volunteers and people who use the service to contribute to the ongoing development of the Crisis Space by sharing learning, listening and sharing and responding to feedback.
• Create and implement a continuous development plan for the service to ensure it delivers quality support for Wigan residents.
• The Crisis Space is an out of hours service that operates from 3pm – 10pm, 7 days per week. This post will require a minimum of two shifts per month during the week from 2pm to 10pm (on site) and two shifts per month during the weekend from 2pm to 10pm (on site).

Benefits:
• Annual paid leave entitlement of 30 working days plus bank holidays.
• Up to 6% matched-pension contributions.
• Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.
• Enhanced paid sick leave and paid family leave provisions.
• Eye care and winter flu jabs vouchers.
• Investment in your professional development with ongoing quality training and career development opportunities

Closing Date: 9th October 2026 at 23:59

Interviews are scheduled to take place on 22nd October in person.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

The Refuge & Accommodation Services Senior Caseworker supports the Refuge & Accommodation Services Manager in the operational delivery of LBWP's refuge and dispersed accommodation services.

The postholder provides first-line line management, supervision and practice leadership to Refuge & Accommodation Caseworkers and Child Specialists, ensuring women and children receive high-quality, trauma-informed and culturally responsive support.

Alongside managing a team of Caseworkers, the postholder may hold a reduced caseload of women with more complex support needs, oversee day-to-day operational issues, monitor the quality of casework and safeguarding practice, and support the Manager to ensure accommodation services are safe, effective and meet organisational and contractual standards. The post is based in Haringey with an expectation to work across Newham when it is required.  This is a 0.5 role wiht a possibilty to  be full time subject to funding.

The Senior Caseworker deputises for the Refuge & Accommodation Services Manager in their absence where appropriate.

This is a part time role, requiring 3 days per week (35 hours per week pro rata). There is potential for the role to increase to full-time hours in the future, subject to funding.

Due to the nature of work and focus of LBWP, the organisation considers the candidate’s race and sex, to be an occupational requirement in accordance with Parag. 1, Schedule 9, of the Equality Act 2010.

This post is open only to Black and minoritised, i.e. Global Majority, women.

We are not able to sponsor any work permit or visa.

Key Responsibilities

Team Leadership and Line Management

• Line manage a team of Refuge & Accommodation Caseworkers and Child Specialists, providing regular supervision, case management oversight, performance reviews, wellbeing support and development in line with LBWP policies.
• Support staff to deliver high-quality, women-centred, trauma-informed and culturally responsive services.
• Monitor individual workloads, allocate cases in consultation with the Manager and ensure resources are used effectively.
• Support the induction, mentoring and ongoing development of new staff.
• Identify learning and development needs and contribute to continuous improvement across the team.
• Escalate performance, capability or conduct issues to the Refuge & Accommodation Services Manager, supporting formal processes where required.

Interviews will be held on the 19th of October. 

Lead transformation that changes lives. 

Are you a strategic thinker who can bring people together to turn complex challenges into practical change? 

Do you have the experience and influence to turn ambitious ideas into practical, sustainable transformation?  

If so, this could be the opportunity for you. 

At Together Trust, everything we do is about creating opportunities for the people we support to thrive. As we deliver our ambitiousfive-year strategy, we are looking for a talented Service Transformation & Innovation Lead to help turn our vision into reality. 

This is a great opportunity for someone who enjoys strategic thinking, collaborative change and working across an organisation to connect services, people and ideas in ways that make a real difference. 

You will work closely with senior leaders and colleagues across the Together Trust to translate strategy into action, align priorities and support transformation, innovation and partnership work. 

Salary: £49,943 | Full Time | Permanent  

Hybrid Working – Cheadle / home-based with travel across the Northwest (predominantly Manchester and Stockport area) 

Interview Date: 23rd October 2026

About the role 

As our Service Transformation & Innovation Lead, reporting directly to the Service Director, you will act as a key connector across services, strategic programmes and organisational priorities helping teams build momentum and embed meaningful, lasting change. 

What you will be doing 

• Shaping and leading improvement activity that helps deliver Together Trust’s five-year strategy and strengthens the way services work for the people we support 
• Turning strategic ambitions into practical delivery plans that help colleagues move forward with clarity, confidence and shared purpose. 
• Identifying opportunities to align projects, initiatives and change activity across services 
• Supporting senior leaders to manage priorities, dependencies and organisational capacity 
• Championing innovation, continuous improvement and the sharing of best practice 
• Moving new ideas, sustainability priorities and emerging partnerships from early thinking into practical change that services can adopt and sustain 
• Facilitating cross-service collaboration to strengthen outcomes and reduce duplication 
• Providing insightful reporting, governance support and delivery assurance. 
• Working in line with Trust safeguarding policy and practice

 About you 

You are someone who builds positive working relationships and enjoys bringing people together to solve complex challenges. You balance strategic ambition with operational realities and turn ideas into practical, sustainable solutions. 

We would particularly welcome applications from candidates who can show experience, understanding or transferable skills in the following areas: 

• Strategic delivery, transformation or service improvement across multiple teams or services 
• Stakeholder engagement, influencing and building alignment without direct authority 
• Turning organisational priorities into actionable plans and measurable outcomes 
• Identifying connections, dependencies, risks and opportunities across complex programmes of work 
• Facilitation and collaboration that help teams achieve shared objectives 
• Using evidence and data to support planning, decision-making and evaluation 
• Planning, organisation and communication 
• Relevant professional experience, learning or qualifications that support you to succeed in the role (including degree-level education or equivalent relevant experience)  

It would be great if you also have: 

• Project Management qualifications such as PRINCE2, APM or AgilePM 
• Change Management qualifications such as Prosci or APMG 
• Experience within social care, education, health, charity or other regulated service environments 
• Knowledge of programme management, portfolio delivery and benefits realisation approaches 
• Experience supporting innovation, sustainability or partnership development  

Why join Together Trust? 

At Together Trust, you’ll be part of a charity with a clear purpose: helping people feel supported, included and able to thrive. 

Benefits  

• Annual Leave – 27 days plus 8 bank holidays, rising to 30 after 5 years and 33 after 10 years. 
• Generous pension scheme and death in service benefit – up to 7% employer pension contributions and up to 6× basic salary. 
• Occupational sick pay and enhanced maternity, paternity and adoptive leave. 
• Reward and Discount platform plus eligibility for Blue Light Card. 
• Real Living Wage employer. 
• Refer a Friend scheme. 
• Training and development opportunities, including apprenticeships. 
• Long service awards with cash gifts and extra holiday. 
• Promotion of Wellbeing, including Mental Health First Aiders and free weekly yoga (in person/online). 
• Access to our Employee Assistance Programme. 
• Inclusive networks: Disability & Neurodiversity, Race Equality, Proud Together (LGBTQ+), Together for Men, Women Together. 

You'll have the opportunity to: 

• Shape the future direction of services across the Together Trust 
• Lead meaningful transformation that positively impacts people's lives 
• Work alongside compassionate, courageous, and collaborative colleagues 
• Influence strategic decision-making at a senior level 
• Be part of an organisation committed to innovation, learning and continuous improvement 
• Enjoy a flexible hybrid working environment 

Our commitment to inclusion 

We welcome applications from people of all backgrounds and experiences. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive. 

We positively encourage applications from people with lived experience.  If you need any reasonable adjustments throughout the recruitment process and employment journey we will work with you to understand what support would help. 

Enhanced DBS check required (undertaken by Together Trust). 

Ready to make an Impact? 

If you are passionate about driving innovation, building partnerships and delivering meaningful change that improves outcomes for people and communities, we'd love to hear from you. 

Apply today and help shape the future of Together Trust services 

We reserve the right to close this advert early if a suitable candidate is identified. 

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you

The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment. 

Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy.

Are you experienced in leading a team within Service Charges?

We have a fantastic opportunity to join our Service Charges team as Regional Service Charge Manager. Based from our office in Basingstoke, you'll combine office and home working in line with our hybrid approach, with occasional travel to our Wembley office for team meetings.

The Role

Reporting into the Head of Service Charge Setting and Administration, you'll be responsible for managing and coordinating the Regional Service Charges team in the South West region in the delivery of the service charge calculations (all tenure types) and annual service charge statements to customers in line with legal and regulatory requirements. The portfolio consists of approximately 20,000 units with a total annual service charge income budget of c.£20 million. Responsibilities include:

• Managing the Regional Service Charge team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement

• Setting the annual service charge expenditure and income budget across all tenures within the region

• Accountability for the annual service charge estimate and final account process, ensuring the risk associated with rechargeable service charges is effectively managed and regulatory time scales are met

• Working collaboratively across the business to support continuous service improvement and deliver excellent customer service to customers across different tenure types, ensuring compliance with legal requirements

• Reviewing and approving the certification of annual service charges, documenting the calculation and apportionment process, including the reports and supporting documentation to facilitate the certification

• Producing and analysing regular reports on recoverable repairs and maintenance expenditure, estimated service charge income and ad-hoc reports dependant on business requirements

What we're looking for

You should have previous experience in a similar management role within service charges. You'll need to demonstrate strong technical knowledge, being adept in managing fixed and variable charges in a large and complex setting, preferably in a housing context. You'll also need:

• To be an experienced leader, skilled in developing high-performing teams and consistently maintaining high operational standards

• Thorough understanding of the Landlord and Tenant Act 1985 (as amended) and other guidance and best practice for service charges

• To be qualified by experience or a qualified accountant with a solid understanding of accounting practices and concepts including account reconciliations

• Ability to take ownership and work independently whilst meeting tight organisational deadlines

• Strong stakeholder management skills, demonstrating collaborative, cross-functional working relationships, including experience liaising with external stakeholders, e.g. auditors, regulators and Ombudsman

• Experience in directly engaging with customers, addressing queries, and delivering clear, concise written communication

• Strong experience with Microsoft Office applications, including intermediate / advanced excel

• Knowledge and experience of using housing management and property management systems (e.g. Workday, SUN, Agresso, NEC, Active H or similar)

Are you an experienced leader passionate about ending homelessness and helping people build sustainable, independent futures?

We are looking for a motivated and inspiring Service Manager to lead our Housing First Service in Hackney. This is an exciting opportunity to manage a highly regarded service that supports people with histories of rough sleeping and multiple disadvantages to secure and sustain their own homes.

Based at our Lansdowne Drive scheme, you will provide leadership and support to a team of three Housing First Workers, overseeing a service that supports up to 18 clients. Working within the principles of Housing First, you will ensure people receive flexible, person-centred support that enables them to achieve their goals and live independently.

What you'll be doing

As Service Manager, you will play a key role in both the operational delivery and future development of the service. You will:

• Lead, motivate and develop a team of Housing First Workers, creating a positive and high-performing service culture.
• Ensure the service consistently delivers high-quality, person-centred support aligned with Housing First principles.
• Drive service performance, quality, and continuous improvement, ensuring positive outcomes for clients.
• Build and maintain strong relationships with commissioners, partner agencies, housing providers, and other key stakeholders.
• Contribute to the strategic development of Housing First services, sharing knowledge and best practice both internally and externally.
• Represent the service through partnership forums, conferences, and evaluations, helping to influence and promote effective approaches to tackling homelessness.
• Manage service budgets and resources effectively to ensure the service remains sustainable and impactful.
• Monitor, analyse and report on service performance, using data and insight to drive improvements.

This role requires flexibility and occasional travel both within and outside of Hackney.

About you

We're looking for a confident and compassionate leader who is committed to supporting people facing homelessness and multiple disadvantages. You will bring:

• Experience managing contracts and service level agreements, alongside building strong and productive relationships with commissioners and external partners.
• A successful track record of leading frontline teams within homelessness, housing, outreach, or community-based services.
• Experience managing and developing staff, creating high-performing teams and delivering results through others.
• Strong financial management skills, including budget planning, monitoring and accountability.
• The ability to support staff in developing effective pathways and partnerships that help clients achieve and sustain positive change.
• Excellent analytical skills, with experience interpreting data and producing high-quality reports for a range of audiences.
• A commitment to the Housing First approach and a belief that everyone deserves a safe place to call home.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.  

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website. 

Closing Date: 10am 28th September 2026

Interview and assessment date: Monday 12th October 2026

Scope and senior accountability

Hold delegated senior responsibility for the performance, quality, workforce, safeguarding and development of the children and family services portfolio.

Lead EHWP+ as a key commissioned programme, ensuring that delivery remains aligned with contract requirements, local need, agreed outcomes and Spring North’s values.

Hold senior accountability for the effective management and delivery of counselling and therapeutic services within the portfolio, including service quality, practitioner practice, professional standards, supervision arrangements and continuous improvement.

Balance strategic direction with strong operational grip, intervening early where delivery, safety, quality, finance or partnership performance is at risk.

Contribute to whole-organisation leadership, growth, resilience and culture as an active member of the Senior Leadership Team.

4. Key accountabilities

4.1 Strategic leadership of children and family services

• Develop and implement a clear strategic direction for EHWP+ and the wider children and family services portfolio, aligned with Spring North’s organisational strategy and local commissioning priorities.
• Maintain a strong understanding of the changing needs of children, young people, parents and carers, using data, lived experience, professional insight and community intelligence to shape priorities.
• Create a more connected portfolio by linking existing services, clarifying pathways and reducing gaps, duplication and avoidable hand-offs for families.
• Promote early help, prevention, relationship-based and strengths-based approaches that improve emotional health, wellbeing, resilience and family outcomes.
• Keep abreast of policy, legislation, evidence and emerging practice affecting children, young people and families, translating these into proportionate action.

4.2 EHWP+ programme leadership and delivery

• Provide senior leadership and direction to the EHWP+ team, creating a shared focus on access, quality, outcomes, partnership delivery and continuous improvement.
• Lead the operational delivery of counselling and therapeutic provision, ensuring clear service models, referral and allocation arrangements, appropriate caseload management, safe thresholds, effective practitioner deployment and consistent therapeutic practice across employed teams and delivery partners.
• Ensure counselling and therapeutic interventions are delivered by appropriately qualified and competent practitioners, with suitable induction, supervision, continuing professional development and access to specialist or clinical advice where required.
•  Ensure that service plans, capacity, resources and delivery arrangements are sufficient to meet contractual commitments and respond appropriately to local need.
• Establish clear management arrangements, decision-making routes and performance expectations across employed teams and delivery partners.
•  Review delivery data, caseload or activity information, outcomes, waiting times, feedback and emerging risks; agree and monitor corrective action where required.
• Ensure that the voice of children, young people, parents and carers is visible in-service design, review and improvement.
• Support effective mobilisation, change and service redesign when contracts, need or evidence require a different delivery response.

This exciting new role offers the right candidate the opportunity to lead LBWP's new innovative training and development programme enabling ex-service users to develop the skills to become frontline workers and progress into employment. 

The Programme Manager is responsible for developing and implementing the programme which will run over three years, supporting several cohorts of trainees, working with internal staff and external consultants to deliver the training programme and ensuring all aspects of the programme meet the trainees' needs. 

Essential skilss and experience include:

• Significant experience of managing complex programmes involving service users within a charity or similar
• Experience of supporting and/or directly line managing women from the Global majority with lived experience, sensitively and safely
• Good understanding of specialist domestic violence and abuse services that support the specific needs of Global Majority women and their children
• Experience of developing and implementing new programmes, including new systems, processes, internal and external communications, building positive internal and external partnerships
• Experience of developing qualitative and quantative monitoring systems and effectively implementing themation and meeting deadlines

London Black Women's Project is a specialist ‘by and for’ organisation providing refuge, supported accommodation, and wraparound support programmes for Black and minoritised (Global Majority) women and their children who are survivors of domestic violence and abuse. We work across London in partnership with London boroughs, the specialist women's DV sector, funders and community services to provide holistic wraparound support and advice. 

Providence Row is recruiting for a Health Inclusion Manager. Founded in 1860, we are an established charity that delivers support for individuals who are homeless and rough sleepers.

This is a permanent full-time role (35 hours per week) with a salary of £41,175.

Job located at The Dellow Centre, London E1 7SA.

Auto enrolment from day one into the People’s Pension.

The role will lead, coordinate and develop Providence Row’s Health Inclusion Service so that people experiencing homelessness and multiple disadvantage can access high-quality, inclusive health and wellbeing support. Also to oversee the Health Hub, Health & Wellness Fairs and associated partnerships, ensuring delivery is safe, effective, well-coordinated and aligned with organisational priorities and funding requirements.

Closing date is Monday 05 October 2026.

To apply, please upload your CV with a covering letter detailing how you meet the person specification.

Worcester Community Trust (WCT) is looking for a Wellbeing Services Lead Project Worker to coordinate and lead the day-to-day delivery of WCT’s Wellbeing projects; supporting individuals to improve their wellbeing, build confidence, and move closer to work, education, or training.

The Lead Project Worker will oversee and coordinate the staff team and volunteers, allocate referrals and assess workloads, ensure effective service delivery and maintain strong local operational partnerships to achieve high-quality outcomes for individuals who use the service.  They will also carry their own caseload.

Key Areas of Responsibility

Service Delivery & Coordination

• Coordinate the day-to-day work of the Wellbeing team.
• Oversee referrals, case allocation, and staff caseload management.
• Support a caseload of individuals.
• Maintain accurate and confidential records, case notes, and data entries.
• Support the Contract Manager in achieving performance targets and reporting requirements.
• Facilitate team meetings and reflective practice sessions.
• Be a point of contact for advice to other team members with complex cases

Frontline Support

• Direct support to individuals through 1:1 sessions and group activities.
• Assist individuals to access employment, education, or training opportunities, improving confidence and wellbeing.
• Identify barriers to employment and provide tailored advice, guidance, and action planning.
• Deliver or facilitate workshops on employability and wellbeing themes.
• Ensure a client-centred, trauma informed non-judgmental approach in all interactions

Partnership & Engagement

• Maintain operational relationships with local agencies, referral partners, and community organisations.
• Promote WCT’s Welfare projects and increase referrals into services.
• Attend community events, and networking sessions to raise awareness of the service

Monitoring & Reporting

• Maintain accurate records of participant progress, outcomes, and referrals.
• Collect and input data to support internal and external reporting.
• Provide case studies and feedback to the Contract Manager for inclusion in funder reports.

Team Support & Supervision

• Coordiante and mentor the team and volunteers in their daily work.
• Hold staff supervision for reflection opportunities on work and wellbeing.
• Encourage teamwork, reflective practice, and continuous improvement.
• Contribute and lead staff meetings, training sessions, and service development discussions.
• Model WCT’s values and champion best practice in all areas of delivery.
• Coordinate staff HR platform with staff data and maintain records of sickness and holiday – discuss with staff in team meetings
• Take part in staff annual appraisal and development

Safeguarding & Compliance

• Ensure safeguarding concerns are reported and acted upon in line with WCT policy.
• Follow WCT’s procedures on health and safety, equality, and confidentiality.
• Maintain high standards of confidentiality and information security.
• Act as a positive role model and champion WCT’s values in all areas of work.

What you get…

• Be part of an amazing, welcoming passionate community.
• Put your skills to use to create positive social impact.
• A voice and input into shaping and influence services and decisions.

What we offer…

• Holiday – 25 days plus bank holidays (pro-rata for PT staff) plus an extra day of birthday leave and two additional self-care days
• Commitment to continued professional development
• Access to Westfield Health which provides a range of benefits towards health & wellbeing as well as support with essential healthcare (after completion of probationary period)
• Free Parking
• Life Assurance and a pension contribution of 3%
• Access to professional bereavement and probate support
• An annual celebration and investment review
• A blue light card scheme

Representing the City

WCT is committed to equality of opportunity, fairness and inclusion, and to being representative of the communities we serve. We welcome applications from people with a wide range of backgrounds, perspectives and experiences.

To apply visit our website.

Closing Date: Wednesday 14th October 2026

Please note – this is a rolling advert. Applications will be reviewed regularly, and suitable candidates may be invited to interview before the closing date. Early application is recommended.

About The Role

Kingston Bereavement Support (KBS) is the only bereavement service in Kingston Upon Thames. We are a registered provider to local GPs and an organisational member of the Childhood Bereavement Network. We are organisational members of British Association for Counselling and Psychotherapy, and we work in accordance with their Ethical Framework.

We are looking for a committed and passionate person who can work as part of small team to provide a professional, effective, and quality service, ensuring that equal opportunities are available for everyone.

The ideal candidate will be/have:

• Excellent leadership skills and be adept establishing and sustaining productive partnerships.
• Experience of managing experienced staff, including personal development and objective setting.
• Experience of managing, monitoring and evaluating service or organisation provision.
• Practical experience of operational functions, ideally including IT, finance and marketing.

This is an exciting opportunity to join a well-respected local charity and lead services that tackle loneliness, improve wellbeing and support older people to live well. Working alongside a dedicated team of staff and volunteers, you will play a key role in shaping and developing our community services across Barnet. You will be managing our home support services as well as our activities programme.

About You

You are a confident and compassionate leader with experience of managing teams and delivering high-quality community, health, social care or voluntary sector services. Passionate about improving the lives of older people, you understand the importance of person-centred support and have the ability to motivate others, build strong partnerships and drive continuous improvement.

You will be an excellent communicator, organised and adaptable, with a good understanding of safeguarding and a commitment to equality, diversity and inclusion. Most importantly, you will share our vision of ensuring older people can age well and remain connected to their communities.

Job description

Clinical Services Manager

Location: Finsbury Park, London, with limited travel outside London
Hours: 21 hours per week, with occasional out-of-hours work
Salary: £40,800 pro rata (21 hours per week)
Contract: Permanent
Reporting to: Director of Clinical Services

Is this role for you?

icap is looking for an experienced and committed Clinical Services Manager to join our team.

This is an opportunity for an experienced clinician with strong clinical management and people-management skills to deliver high-quality, accessible therapy to culturally sensitive services.

You will ensure clients receive a high-quality service from referral through to allocation and ongoing therapy.

You will be a senior clinical resource within the organisation, providing clinical consultation and guidance, particularly around risk and safeguarding.

Key responsibilities:

• Provide clinical leadership and management 
• Oversee the client journey
• Provide senior clinical advice and consultation
• Support and develop our clinical teams

We are looking for:

• Full professional membership, registration and accreditation with UKCP, BPS, BPC, BACP or equivalent.
• At least five years’ post-qualification therapeutic experience with adults who have experienced childhood trauma.
• Experience of, and commitment to, working across different cultural contexts
• Working knowledge of CORE or similar
• Excellent communication, interpersonal and people-management skills.
• The ability to work independently and as part of a collaborative team.
• Up to date with legislation, safeguarding and clinical governance requirements.
• An understanding of Irish history, culture, identity and the experiences of Irish communities.

Desirable

Training in additional therapeutic approaches such as Sensorimotor Psychotherapy, Somatic Experiencing, IFT, EMDR or Integrative Counselling.

For more info:

Please see the attached full Job Description and Person Specification, we would love to hear from you.

Benefits of working with ICAP:

• Generous annual leave plus bank holidays
• Employee Assistance Programme (GP, counselling, finance etc.)
• In role training
• Supervision (external)
• Pension auto enrolment
• Free eye tests

Clinical Services Manager | Clinical Management | Clinical Services | Therapy Services | Clinical Governance | Trauma-Informed Practice | Service Development | Mental Health

Deputy Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Deputy Service Manager

Location: Based within a non-residential service in Wembley, working within communities, homes, and other residentials. This service does have step free access however we are unable to guarantee this at some of the other locations where the role is based such as homes and community based locations.

Salary: £31,700

Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work outside these hours as per service/participant requirements. You will also take part in our out of hours on call rota for managers.

About the Role

This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness. This is a floating support service based in the heart of Wembley, near the Civic Centre. With a team who are dedicated to supporting our participants within their homes, communities, and in outreach based support.

Key Responsibilities Include:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

About You

We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Understanding of homelessness and complex needs of people from different backgrounds
• Ability to provide high quality support and line management to staff.
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Support, Guide and Lead Services That Change Lives

This is your opportunity to provide leadership to services that make a real difference to people, families and communities across Lancashire. Join a values-led organisation where your leadership will help shape services, support talented teams, and create positive, lasting change.

At New Era North West, we believe everyone deserves the opportunity to thrive. For over 40 years, we have worked alongside children, young people, adults and families to reduce inequality, improve wellbeing, increase opportunities and build stronger communities. Through our work in employment, skills and education, health and wellbeing, and family and community services, we help people overcome challenges, build resilience and achieve their potential. 

As our Charitable Service Lead, you will provide strategic and operational leadership across our charitable services, ensuring they remain high quality, responsive and focused on delivering meaningful outcomes. Working closely with the CEO, Operations Manager and Leadership Team, you will provide direction, guidance and support to service managers and practitioners, enabling them to deliver high-quality services that achieve positive outcomes for the people and communities we serve. You'll play a key role in developing confident, capable teams, fostering a positive and supportive culture, and ensuring our services continue to make a lasting difference across Lancashire. 

This role offers the opportunity to influence the future direction of a respected and growing organisation. You'll lead and support passionate teams, develop strong partnerships, and help create a positive workplace culture where people feel valued, supported and empowered to do their best work. We're looking for someone who can inspire others, bring people together, and balance strategic thinking with a practical approach to leadership.

What We Offer

• Salary: £38,428.46 per annum 
• Contract: Permanent, full-time (37 hours per week)
• Location: Burnley, Lancashire, with travel across service areas required (essential car user) 
• Annual Leave: 32 days per year 
• The opportunity to shape and influence services that improve lives and strengthen communities.
• A supportive, values-driven culture built on Care, Support and Belief.
• The chance to work alongside committed colleagues who are passionate about making a difference.
• A senior leadership role where your ideas, experience and vision can have a genuine impact.

If you are passionate about creating opportunities, supporting communities and leading services that deliver real social impact, we'd love to hear from you. Join us and help challenge inequality, strengthen communities and transform lives.