Service delivery manager jobs

The Youth Endowment Fund  

Senior Change Manager, Children’s Services 

Reports to: Head of Change, Children’s Services 

Salary:£54,300 per annum, depending on experience  

Location:  Central London or Hybrid*(see below) 

Contract: 2-year fixed term contract

Closing date for applications: 12 pm on Monday, 1st June 2026 

Interview dates: Week commencing 15th June 2026 

About the Youth Endowment Fund 

All of us will experience violence at some point in our lives. For many children, it is a daily reality. Each year, tens of children are killed, hundreds are hospitalised, 1 in 5 teenage children are victims and the majority admit to feeling afraid of violence. It scares them when they travel home from school, prevents them from going out and makes the most vulnerable feel like they don’t matter. It is taking lives, traumatising families and dividing communities. It robs potential, progress and hope.    

But it doesn’t have to be this way.    

The Youth Endowment Fund believes that no child should be affected by violence. We research violence to understand it; we find, fund and test what works to prevent it; and we are building a movement to end it.   

A big part of the movement that we need to build is in the world of children’s services. We need to inspire and connect with senior leaders in England and Wales to spread what works and make our country safer for some of our most vulnerable children. We need someone who can deliver this whilst understanding and working within the context of the major sector reforms that are currently being delivered via the Families First Partnership programme. 

Key Responsibilities  

We are at an exciting moment in our work. In June we will publish our children’s services practice guidance, setting out the evidence for what works to reduce serious youth violence in the children’s services sector. 

We have plans to work with the sector over the rest of the financial year and beyond, including designing a self-assessment tool to help senior sector leaders benchmark their existing practice against the evidence. We will also launch a new change programme, working hand-in-hand with the sector to implement the evidence for what works, gaining valuable insights in the process.

Your role is to help us turn these plans into a reality. 

This will include launching the self-assessment tool and promoting its use within the sector. It will also involve planning, designing and delivering the change programme to turn the theory into reality.

You will also contribute by designing and delivering a range of sector engagement activities, such as webinars, events and learning opportunities, that reach the sector, helping to build momentum, understanding and commitment across children’s services.

Lastly, you will support the Head of Change for Children’s Services with government engagement as required and support the establishment of a new network for senior sector leaders to share the latest evidence and best practice. 

Key responsibilities will include: 

• Supporting the launch and roll-out of the children’s services self-assessment tool, driving up demand and ensuring widespread completion of the tool across the sector; 

• Work hands-on with Local Authorities to help them put evidence into practice via our change programme; planning, delivering and learning as the work continues; 

• Continuously capture and act on learning from the self-assessment tool and deep dive change programme to inform future work; 

• Supporting the design and roll-out of a children’s services network to spread learning of what works to reduce serious youth violence; 

• Spend time genuinely understanding the pressures, priorities and constraints facing children’s services leaders to inform our longer-term approach to change. 

As part of your wider contribution to the organisation, you will also: 

• Build a culture where it is natural to perform well and support colleagues brilliantly.

• Contribute to setting the strategy, delivering results and building and modelling the culture that we need to succeed.

You are this sort of person: 

• You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do. 

• You understand the children’s services sector. You understand how the sector really works. This could include experience of working with/supporting senior sector leaders to facilitate change and improvement that improves the lives of young people.

• You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are good at chairing meetings, connecting people and having good introductory meetings. You are comfortable talking to a government minister, a youth worker, a company CEO, a social worker and a 15-year-old student. Listening to people from all backgrounds matters to you.

• You have experience of developing resources which support children’s services. You understand and take a curious approach to learning about the needs of sector leaders. You are able to skilfully translate these insights into helpful resources and tools which support leaders to improve practice. 

• You learn fast but remain humble. You are very quick at getting your head around things. You like learning. You are very good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player. 

• You don't want your days to pass without making a difference. You want to play a significant part in reducing violence.

• You understand young people. You understand what the lives of vulnerable young people can be like, and you understand some of the organisations that work with them, ideally through first-hand experience.

• You are committed to equality, diversity and inclusion. 

You must have this sort of experience 

• Delivering positive change within children’s services: You have significant experience of working with sector leaders to support the development and improvement of practice.

While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of violence affecting children and young people. 

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well. 

Hybrid Working 

The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month. 

To Apply 

Please click on the "Apply for this" button and submit your CV, your completed monitoring form and ensure your covering letter answers the following three questions below. Please submit your application by Monday 1st June 2026 at 12pm. 

Application Questions 

1. How have you used evidence to deliver effective change and improve outcomes? How did you gather and use the evidence and influence senior leaders to act differently? 

1. Describe your experience and understanding of working in or with the children’s services sector, in particular working with senior sector leaders. Please be specific about the context and impact you made.

1. What personal and professional experiences shape your understanding of the children’s services sector and its role in preventing youth violence? 

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage. 

Interview Process 

This will be a two-stage interview process. Interviews will take place the week of 15th June 2025. 

Please Note: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK. 

Benefits Include 

• £1,000 professional development budget annually 

• 25 days annual leave, 3 days end of year shut down, plus Bank Holidays 

• Four half days for volunteering activities 

• Employee Assistance Programme – 24hr phone line for free confidential support 

• Volunteering days - 4 half days per year 

• Death in service - 4 times annual salary 

• Flexible hours. Core office hours 10am – 4pm 

• Financial support including travel and hardship loans 

• Employer contributed pension of 5%. 

Your Data 

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful, and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area. 
 

Service Coordinator

Dot Dot Dot is a social enterprise which allows people who do brilliant voluntary work to live in buildings that would otherwise be empty. We provide good, inexpensive housing to people who make a difference, we protect buildings for their owners, and we contribute to communities. Everyone wins.

We are looking for an effective, organised and socially minded person to join our services team as a Service Coordinator. You will be at the heart of our business, directly coordinating and delivering our service to guardians and to property owners. Supported by experienced managers and, making use of a field team and other operational support, you will deliver work across our diverse portfolio. 

As well as the opportunity to see your work making a tangible difference, in this role you will benefit from a friendly work environment, a competitive salary and terms of employment which aim to support a good work-life balance.

The fundamentals of this role

Manage guardians

• Ensure guardians meet our criteria and ready for life as a guardian.
• Manage the guardian sign-up and move-in process.
• Be the main point of contact for guardians.
• Liaise with guardians to resolve any issues or concerns, e.g. poor conduct, licence breaches or vulnerability concerns.
• Work closely with guardians when they need to move on from Dot Dot Dot properties.
• Draw on data to gain insight into guardians and to guide support or interventions as required.
• Coordinate or assist with events, partnerships and other activities to promote volunteering and/or community engagement.
• Collaborate with colleagues to ensure repairs are properly reported and dealt with.
• Collaborate with colleagues to fill voids quickly with suitable guardians.

Manage properties

• Collaborate with colleagues ensure that properties are monitored, set up and managed in line with internal standards, client requirements and any relevant licensing or regulatory standards.
• Organise, monitor and manage the handback of properties to clients, ensuring guardian and client relationships are managed professionally and  effectively.
• Monitor budgets and spending on property issues, to make good choices about spending and to inform budget planning and risk management.
• Collaborate with clients on property repairs, major works or other issues.
• Provide clients with reports and information about their property as required.

Provide excellent client service

• Liaise closely with clients (building owners) to understand their needs and to keep them updated and informed about our work.
• Build strong day-to-day relationships with client contacts, working in a collaborative and service- focused way.
• Understand our client agreements and ensure that our service delivery meets the unique requirements of each contract.
• Identify opportunities to add value for our clients, encouraging the best social and financial value for all parties.

About you

• You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:
• Interest in our mission and values as an organisation.
• Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
• Resourceful, proactive and hands-on approach - the service coordinator will experience new places, people and challenges and the ability to find practical solutions or seek out advice is critical. 
• Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed.
• Ability to prioritise workload and efficiently manage diary to achieve results and meet deadlines.
• Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings.
• Self confident and practical, ready to make decisions and use judgement in a wide variety of contexts, places and situations.

Take a look at our website for further information about this role and the work we do.

The Communications Manager is a key role in the planning and delivering of high quality, integrated internal and external communications to increase awareness of and drive engagement with The Children’s Trust, as part of the Fundraising and Communications Directorate. Working alongside senior colleagues in marketing, media and digital, the role helps ensure our communications are well planned, effective, aligned and consistent, using insight and evaluation to demonstrate impact. 

Consistency of Brand and Messaging, content and story gathering

• Build relationships with staff, volunteers and families, telling the stories of The Children’s Trust, to be delivered through a number of channels and who can, alongside celebrities, become ambassadors for the charity
• Drive consistent use of The Children’s Trust key messages across all communications channels
• Work alongside the Senior Marketing Manager to keep style guidelines updated and refreshed on a regular basis
• Work with the Senior Media and Communications Manager to ensure communications collateral is regularly updated, particularly where children and families feature, ensuring it is in line with the charity’s consent process
• Work with the creative team to ensure brand guidelines are refreshed and updated and that there are toolkits and templates available to wider staff
• Assist withthe creation and production of key reports e.g. Quality Report, Annual Report

External Communications

• Work with the Senior Media and Communications Manager to assist with The Children’s Trust press office function, including being part of an out-of-hours press office rota during key periods
• Support a programme of proactive public relations and communications campaigns across a range of media channels, driving awareness of the charity to target audiences
• Support the Head of Marketing and Communications with issues and reputation management
• Help to quickly develop appropriate strategies for responding to a wide range of issues and incidents, whilst liaising with other stakeholders to create and publish the required collateral
• Work with internal stakeholders to identify and create stories and content that supports internal and external marketing and communication activity
• Support the organisation’s approach to volunteer and alumni engagement
• Support the Digital Manager with creating content for and updating The Children’s Trust website and The Children's Trust school website
• Oversee the consent process for work with families ensuring that images and information on the children and young people we support is in line with The Children’s Trust policies and procedures.

Internal Communications

• Be part of a core team to plan and implement an internal communications programme across the charity
• Ensure messages and information is developed and shared appropriately across the organisation
• Monitor key issues and provide guidance and counsel on staff engagement and communications, external communications content in support of agreed projects and objectives
• Work with the Senior Media and Communications Manager and Head of Marketing and Communications to draft internal communications across the charity’s internal communications channels
• Work with wider directorate to evaluate success of existing internal communications and develop new ideas 
• Oversee content planning and updating and supporting colleagues to manage their areas on our staff intranet The Loop

Marketing and Communications Management

• Work with fellow managers in the team (currently Senior Media and Communications Manager, Senior Marketing Manager and Digital Manager) to lead the development and implementation of marketing and communications strategies to support the delivery of The Children’s Trust’s strategic objectives
• Conduct monitoring and evaluation to demonstrate the impact of the team’s work
• Provide strong project management for communications projects and campaigns, ensuring work is delivered efficiently, collaboratively and to a consistently high standard
• Develop strong relationships, internally and externally, and role model this to wider members of the department and directorate

Fundraising Communications / Income Generation Communications

• Work with fundraising and retail colleagues within the directorate to plan, execute and evaluate communications campaigns which supports income generation, in line with the fundraising objectives of the charity
• Support the Digital Manager with creation and distribution of marketing emails and creation of reports
• Business Development – working with the team to support campaigns which support the business development objectives of the charity, to promote support the department with its stakeholder engagement to professionals and parents.

Interview date: w/c Monday 1st June 2026

Staff benefits include free staff parking, and more… read more below

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.

We are now seeking a Care Operations Manager to play a pivotal role in leading our care delivery.

The role

As Care Operations Manager you will oversee the delivery of consistently high-quality support across Keychange care operations. Working to the Senior Operations Manager you will be accountable for the implementation of quality standards in all Keychange care communities, making recommendations for improvement of service delivery, and among other areas of remit will be responsible for the implementation and administration of the resident safety and incident reporting as part of our safeguarding framework.

The focus of the role includes:

• Assisting Senior Operations Manager to ensure smooth daily running of Keychange care operations
• Line managing allocated community managers
• Leading Keychange resident safety and incident reporting as part of the Keychange Safeguarding Framework
• Leading operations older persons care matters, as first port of call for managers with queries and need of support
• Leading and delivering a culture of individualised and person-led support
• Liaising with statutory and voluntary agencies to ensure appropriate support for Keychange care communities
• Supporting leadership of open, transparent culture which supports continuous improvement
• Deputising for Senior Operations Manager as required

This is a management role with real impact – both within Keychange and in the lives of people we support.

About you

We are looking for a values-led manager who brings:

• Experience in delivery of well-established and high-performing care homes
• Experience of motivating and empowering colleagues, staff and/or volunteers to take responsibility for delivering a high-quality care service
• Experience in managing audits and inspections
• Ability to build positive relationships effectively with internal stakeholders and external partner agencies
• Ability to manage multiple priorities and work independently
• Level 5 in Leadership in Management and willing to complete further qualifications in a relevant field
• Ability to travel up to 40 days per year
• Sympathetic to Keychange’s Christian values, vision and mission

You will be someone who combines operational management with high standards of support, and who leads with integrity, humility and purpose. This is a management role where you can make a lasting and meaningful difference.

The role involves regular travel across our sites in the south of England.

What we offer

• Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
• Employee assistance programme (EAP) and life insurance
• Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
• Enhanced sick pay for up to four weeks, in accordance with our sickness procedure

Please see the attached job pack for a full job description and person specification, and more information about how to apply.  Please note that we reserve the right to close applications early, so we recommend that you apply at your earliest opportunity.  In-person interviews will take place on 28 May 2026.

Join Our Team as a Registered Manager.
Location: Bath Road, Swindon

Full-time, 35 hours per week

Join the Team!

Our Bath Road Service is a CQC‑registered residential home providing long‑term accommodation for up to 10 people with severe and enduring mental health needs. We support individuals with daily living skills, personal care, financial management and rehabilitation, while encouraging active engagement within the local community.

We are seeking an experienced and passionate Registered Manager to lead the service and ensure the delivery of high‑quality, person‑centred care.

How you will make a difference as a Registered Manager:

As Registered Manager, you will be responsible for the overall management of the service, ensuring compliance with CQC regulations and organisational policies while leading, motivating and developing your staff team.

Key Responsibilities:

• Deliver safe, personalised services through assessment, person‑centred planning and regular outcome‑focused reviews
• Develop and maintain high‑quality, aspirational support plans
• Implement safe systems of work, including personal safety and lone‑working procedures
• Ensure accurate and high‑quality recording on the Rethink Information System, supporting staff in its effective use
• Manage incidents, accidents and complaints in line with policies and regulatory requirements
• Act as the service Safeguarding Lead, maintaining strong professional relationships with safeguarding partners
• Provide effective line management, including supervision, performance, conduct and attendance management
• Recruit and retain a skilled workforce in line with safer recruitment practices and Equality legislation

Essential Skills and Experience:

• Achieved or working towards a Level 5 Diploma in Leadership in Health & Social Care (or equivalent)
• Experience in an operational management role within health or social care
• Strong knowledge of CQC standards, legal responsibilities and person‑centred care
• Proven experience supervising, leading and managing staff
• Direct experience supporting people with severe and enduring mental illness
• Experience working with statutory agencies and external professionals

If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you.

Job Description

Balance is looking for a dedicated compassionateSupport Worker/Driver to join our  Day Centre in Wandsworth.

Who you are

• You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.
• You must  have a Clean Current D1 Driving License.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job

• To provide support and assistance during journeyspick up and drop of duties at the commencement and end of sessions at our day centres.
• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition and sustainability in your conduct and approach to your work
• Through partnership, support and develop peoples skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers and other key professionals to put those using our service at the centre of your daily work. .
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination.
• To support clients with there daily activities and to promote their independence 
• To be able to communicate effectively with families , colleauges and  clients.

Working Expectations

• The working day is  8.00am - 5.30pm Monday to Friday -  The current rate reflects the additional hours 
• Drive a passenger service vehicle.
• Attendance at training. 
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

Buttle UK is seeking an exceptional HR Manager to work closely with the new, incoming Chief Executive and the whole of the Senior Management Team (SMT) to lead on all operational HR matters such as recruitment, onboarding, employee relations including embedding an organisational culture that makes Buttle UK a great place to work.

As our HR Manager, you will play a crucial role in nurturing our most valuable asset – our people – by fostering a positive workplace that empowers every team member to contribute to our mission. Your expertise will directly impact our ability to attract, develop, and retain the dedicated professionals who make our life-changing work possible.

Thank you for considering being part of our journey. We're ready to meet the challenges ahead—head-on, and together.

Please note: any applications received without a supporting statement of how you meet the requirements of this role will not be considered.

About NCT
NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood. 

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online. 

About the role
Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:

• Provide line management and support to direct line reports and leadership for the project. 
• Develop and maintain a strong understanding of Hackney’s parent demographics and local support services, enabling effective signposting for marginalised communities.
• Build strong partnerships with local VCOs and stakeholders to engage underrepresented communities, working collaboratively to support meaningful co-production.
• Create and lead welcoming parent focus groups that amplify local voices and help shape the project to be inclusive, accessible, and responsive to families’ needs.
• Data collection and reporting appropriate to the project for monthly/quarterly review with commissioners.

About you
You will be a compassionate, collaborative leader, committed to supporting parents and strengthening communities. You will provide effective line management and project leadership, creating inclusive, supportive environments where teams can thrive. 
Build a strong understanding of the diverse families in Hackney, taking an empathetic and proactive approach to engaging parents—particularly those whose voices are less often heard. Developing trusted relationships with local organisations and services, helping families access the support they need. Champion listening and co-creation, shaping accessible programmes through meaningful parent engagement, including focus groups. You will confidently use data to track progress, share learning, and demonstrate impact.
Above all, you will be driven to ensure every parent feels supported, connected, and heard.

Our Benefits – What we offer you
We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays)
• Pension matched up to 5%
• Flexible working options to suit your lifestyle
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
• Cycle to work scheme to support sustainable commuting
• Life Assurance for peace of mind
• Free eye test for all staff, with further discounts
• Blue Light discount card
   

Are you passionate about children’s literacy? Do you want to use your skills and experience to enable opportunity for children living with little or no access to books and reading? Can you help create a home environment where reading for pleasure is part of the fabric of family life? If so, read on - we may have just the job for you here at Doorstep Library!

We are now looking for a second Service Deilvery Manager to share the delivery of our reading projects across London to ensure that all of our projects are delivered to schedule and our families and children are supported. You will directly manage half of our small team of amazing delivery staff, who work part-time during term time, supporting them to deliver our volunteer-led reading sessions and creating a positive culture of inclusion, development, and above all – fun!

This is an excellent opportunity for a service-focussed, poeple manager to apply and develop their skills in the non-profit sector and help us to help more children read for pleasure and see where words will take them. 

Senior Service Manager: Tackling Loneliness

Part time 25 hours per week 3-year East Sussex County Council funded programme

Based Newhaven or Eastbourne depending on successful candidate location and service needs, with travel across East Sussex

Salary range £35,304 - £41,363 per annum pro rata dependent on qualification, skills and experience (upper range awarded to exceptional / highly experienced candidates)

The next phase of our Tackling Loneliness Programme from 2026-29 will make further progress towards our vision for East Sussex to be a place where no-one feels lonely and our mission to reduce loneliness and build a connected and supportive community for all.

As the Senior Service Manager, you’ll play a pivotal role in shaping this bold, system‑shifting programme that brings partners, communities and seldom‑heard voices together to create lasting change. This is an exciting opportunity for someone who thrives in collaborative environments, loves connecting people and ideas, and is energised by building new ways of working. If you’re driven by purpose, skilled at orchestrating complex partnerships, and inspired by the chance to make a meaningful impact on people’s lives, this role offers the space, challenge and creativity to make a difference.

With a track record in effective collaboration with stakeholders at all levels within the public, private and VCSE sectors, you will be accustomed to organising and running meetings and forums to gain insight and take forward ideas from across the partnership.

We are looking for people to join our team who have the qualities and skills we feel would most benefit our clients & communities; professionalism, empathy, kindness and understanding. In return, we understand people want to work in a supportive environment with friendly colleagues. We offer a flexible, hybrid approach to delivery wherever possible, annual leave of 25 days per year pro rata plus bank holidays and sick pay from the start (increasing with service), additional sick pay per year for planned operations and recovery, a pension scheme, bereavement leave, and managers who are available to you… plus a day off for your birthday!

Please visit our website for the full job description, person specification and our application form.

Vacancy closes: at 5pm Sunday 31st May 2026

1st stage interviews to be held in Newhaven on Wednesday 10th & Thursday 11th June 2026

For job description and to apply, please visit our website

Completed application forms should be sent to HR via email.

You may think that you’re not a 100% match to what we’re looking for, but we recognise that some skills and experience may be transferable rather than an exact match. If you’re unsure about whether to apply, please do contact the HR team and we would be happy to arrange an informal discussion with the recruiting manager.

Job Title – Senior Delivery / Programme Operations Manager

Reports to – Director

Working Hours – Either full-time (37.5 hours per week) or part-time (minimum 22.5 hours per week / 0.6 of a full-time equivalent). If part-time, hours can be worked across 3 to 5 days depending on preference.

Location – London - Clapham / Hybrid working (minimum 33.3% - 40% of working time in the office depending on hours worked)

About Us

For over 30 years, The Money Charity has been the UK’s Financial Capability charity. We proactively provide education, information, advice and guidance to people of all ages, helping them to manage their money well and increase their Financial Wellbeing.

We believe that being on top of your money as a part of everyday life reduces stress and hardship, helps you achieve your goals and live a happier life as a result, so we empower people from all backgrounds across the UK to build the skills, knowledge, attitudes and behaviours to make the most of their money throughout their lives.

We also work to promote Financial Wellbeing in the UK by working with the financial services industry to improve practices and outcomes for their consumers, and influencing policy-makers, media, industry and public attitudes.

We are a small, passionate team with a big reach and an open mind, committed to quality accessibility and inclusiveness. We offer a flexible work environment that values creativity, personal growth and collaboration. For more information about us, please visit our website.

About The Role

We’re looking for a Senior Delivery / Programme Operations Manager who thrives on delivering efficient and pragmatic processes, procedures and systems to support the impactful delivery of our growing suite of Financial Education and Wellbeing Workshops and Programmes. You will help us get stuff done! And deliver important functions and projects yourself.

As we grow the charity, it is ever more crucial that we break down silos and duplication between our two main delivery teams (Children & Young People and Adults). You will lead on reviewing and consolidating the two processes into one for the support functions of the programme delivery teams, initially progressing priority tasks identified for 2026 as part of our recent strategy refresh, and building a pipeline of future continuous improvement projects for 2027 and beyond.

This will be a vital new role bringing order and cohesion to the vital delivery support functions. You will own and champion key programme delivery-related functions in the charity, ensuring that they are fit for purpose and are understood and used throughout the charity. Reporting to one of the Directors, you will play a key role in bridging and where appropriate joining the two teams, whilst respecting and promoting their technical specialisms and differences.

Closing Date – 11:30pm, Monday 25 May 2026

Interviews – 1st round early June (virtually)

Please visit our website for the full job description including the key responsibilities, person specification and application details. Note that we are currently recruiting for two Senior Manager roles, and further information on the other role can be found on our website as well.

Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.

SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.

We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs. 

About the role

This is a hands-on leadership role where you will:

• Lead and manage a team including a Team Leader and Support Workers
• Ensure safe staffing levels and effective rota management
• Oversee safeguarding, risk management, and incident response
• Drive high standards of service delivery and resident support
• Build strong relationships with local authorities and partner agencies
• Ensure compliance with health and safety, including fire safety and building standards
• Support residents to progress towards independence and move-on opportunities

You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.

About you

We are looking for someone who:

• Has experience working with people experiencing homelessness or complex needs
• Has managed or supervised staff in a supported housing, hostel, or similar setting
• Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
• Can lead and motivate a team in a fast-paced environment
• Is confident managing complex and high-risk situations
• Has excellent communication and organisational skills

Why join us

At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

Your benefits

• Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day’s leave when you move home
• Financial security – Life assurance (4x salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants and services

Role: Head of Charitable Services

Reporting to: CEO

Salary: £40,000 (pro-rata)

Terms: Permanent, 3 days a week with option to extend to 4 days a week within 6 months (FTE 37.5 hrs a         week)

Background

Buckinghamshire has a fast-growing older population who are the heart and soul of our communities – for example as employers, workers, volunteers, mentors, carers and child-minders. They help make our worlds go round. But when the challenges of older age feel overwhelming, and someone’s own world shrinks, Age UK Bucks is there to support them. Based in Aylesbury and working across the county, our services support older residents to maintain their independence and well-being, especially when times are difficult, helping local older people age batter and access support they deserve.

We have grown as an organisation recently, expanding our services and increasing staff numbers and income as we endeavour to meet the needs of older people in the county, who are struggling to cope with the cost-of-living crisis, after the lasting impact of the pandemic.
 

The Head of Charitable Services is a new role and will play a pivotal part in leading this growth and supporting and developing the teams and culture that deliver them. Alongside this, a key priority is person-centred support and empowerment, and a focus on staff, volunteer and client safety and safeguarding, and skills development. We’ll also be looking to engage service users more dynamically to measure impact and co-produce new services they need and want. 

With growing demand for our services and ambition to be an even more effective voice and empowering champion of older Bucks residents across our communities, there has never been a more exciting time to join Age UK Bucks.

Job purpose
Lead services and teams that support, champion and empower older Bucks residents to meet the many challenges and opportunities of ageing, through charitable services that have high impact and that are sustainably funded, working with all communities in Bucks and through partner collaboration.

The role

Will oversee the development and delivery of high quality, person-centred, compassionate and effective support and services for older people across Bucks that has demonstrable impact and quality - building community connection and championing older people’s needs and opportunities. You will help shape the charity’s charitable approach, work on developing new services, funded from grant applications and community collaboration, and build cases for support and demonstrable impact case studies. Reporting to the CEO, you will work closely with the Head of Commercial Services and Development, dovetailing referral pathways and aligning practice and processes.
 

Key tasks and responsibilities

• Meet the needs of older Bucks residents through effective, high quality, safe and compassionate support and services that can demonstrate impact and are sustainable financially, meeting appropriate quality standards where required
• Develop our people and volunteers, including supporting our safeguarding lead on best practice supervision, risk assessment and mitigation, case work guidance, safeguarding, line management and people development
• Work with SLT to support our Trustee Board, Board Officers and Sub-Committees to enable them to guide and steward the charity appropriately, including developing reports and information/KPIs
• Develop and deliver financially sustainable services, planning and managing income and costs in line with strategy and budgets, working with the Finance leadership and SLT
• Help develop and transform our data collection and story-telling, enabling the organisation to create and share compelling and inspiring impact and outcome reports for stakeholders 
• Support the maintenance and development of our website and social media strategy and assets to support our work and programmes
• Optimise and raise awareness of our services and impact, through developing effective outreach and presentations to key stakeholders, groups, communities and funders
• Act as a champion of older people and an Age Friendly Bucks, representing the charity at key forums, Boards and activities in order to achieve our mission and strategic goals, bringing the voice and needs of older people to the fore.

 Essential qualities:

• Strong and demonstrable people leadership and management skills
• Strong operational delivery experience and skills
• Empathetic to the needs of older people and their families
• Significant Adult social and/or health care experience and knowledge, including safeguarding
• Budget planning and delivery
• Significant impact and outcomes reporting and data collection experience
• Service creation and mobilisation experience
• Experience managing and liaising with commissioners/funders/partners
• UK driving licence

Equal Opportunities

Age UK Buckinghamshire strives to meet the needs of all older people in Bucks but is also aware that some communities could be better served by us. We therefore want to become more representative of the community we serve. We encourage equality, diversity and inclusion in the workplace and encourage applications from our wonderful rainbow of talent in Bucks and people of all ages.

Application Process: 

• Submit your CV and cover letter via CharityJob
• Your cover letter should be no more than 1-2 pages and must explain how you meet the criteria specified in the job description with examples.
• Closing Date: 5th June 2026

Role Purpose

The Coordinator role provides high-quality operational, administrative and coordination support across central services ensuring process efficiency, excellent stakeholder engagement, accurate data management and seamless delivery of organisational activity.

 Key Responsibilities

 1. Operational & Administrative Support

 · Act as first point of contact for enquiries via phone, email, or digital platforms, providing accurate information and escalating where required.

· Manage shared inboxes and enquiry channels, ensuring timely, high-quality responses.

· Maintain accurate records in central relationship management (CRM) systems and specialist databases (e.g., qualifications, membership, orders).

· Support cyclical operational activities such as membership renewals, insurance processes, annual returns and coach qualification tracking.

· Support with provision of data for analysis and insight

· Administer internal systems including intranet content, document repositories and online resources.

· Support fulfilment or group orders in a timely manner, liaising with suppliers to maintain stock levels and ensuring high quality of customer care and support.

· Assist with planning and delivery of national events, training days, workshops and webinars, including coordination of attendees, materials and general logistics..

2. Project & Process Coordination

· Provide end-to-end project support to central teams, including scheduling, documentation, tracking and reporting.

· Assist in implementation and evaluation of processes, governance requirements, compliance tasks and ongoing operational improvements.

· Support onboarding processes (e.g., new groups and centres, coaches, volunteers) and support closures or transitions where relevant.

3. Stakeholder & Customer Service

· Deliver clear, professional guidance to groups, coaches, volunteers and the public on operational matters including governance, health & safety, training and policies.

· Identify themes in enquiries and provide feedback to enhance organisational guidance, processes and communication.

4. General

· Undertake such other duties as the line manager shall from time to time determine

· Demonstrate the values and cultural aspirations of RDA in all work.

· Ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities.

Person Specification

Essential

· Strong administrative and organisational skills with experience managing multiple priorities

· Excellent customer service and communication skills, including via phone, email and digital channels

· High attention to detail and accuracy, particularly in data handling

· Proven ability to deliver against deadlines and service standards

· High computer literacy, including MS Office 365 and CRM/databases

· Ability to use initiative, problem-solve and identify opportunities to improve processes

· Comfortable working in a busy, multi-functional team

· Empathy with RDA’s values, aims and approach

Desirable

· Experience supporting governance, compliance or operational procedures

· Experience with Salesforce, WordPress or other CRM/content systems

· Experience managing stock, orders, or supplier relationships

· Familiarity with training/qualification pathways or membership administration

· Experience working with volunteers or in a volunteer-led environment

· Understanding of disability, equestrian context or charity operations