Service Delivery Manager Jobs

Locality Manager - Registered Manager - Oxford - £44,480.91

• Are you a highly motivated and experienced care professional looking to take your next step with a leading not-for-profit provider in the UK?
• Do you want to join an organisation built on innovation, with a 20-year track record of progressing professional careers and making a positive difference to people’s lives?
• Do you share our values and always places the people we support at the centre of your practice?

We are looking for a new Locality Manager to join our team, reporting into the Operations Director for the Oxford area, taking the responsibility for the day to day running of our supported living homes.

You will be managing homes in Bicester and Wallingford, leading a team of 45 support workers who enable 13 people, with learning disabilities, autism and physical disabilities, to thrive.

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024 – now 6 years in a row!

About the role

• Ensure person-centred care plans and health action plans are regularly reviewed and implemented
• Ensure the health and wellbeing of the people we support, in line with CQC/CSSIW Guidelines and Dimensions' policies
• Deliver effective risk assessments and emergency plans to ensure the people we support are safe
• Make sure your staff team are appropriately trained and motivated to provide high quality support
• Ensure the service meets all organisational and statutory requirements and complies with Care Quality Commission Guidelines and our own standards, policies and procedures
• Make sure complaints are dealt with in line with our policies

About you

Most importantly, you want to make a difference to the lives of people with learning disabilities or autism. To do that, you’ll have:

• Knowledge and understanding of CQC regulations 
• Experience of managing a team, setting objectives and ensuring goals are met 
• Experience in delivery of services in compliance with contracts 
• Experience of managing supported living services or similar - and be familiar with performance management processes
• Completed, or be willing to undertake, Management Development training

Beyond those qualities, you’ll also be:

• An excellent communicator, looking to mentor and motivate your team to provide person-centred support
• Able to prioritise your workload, delegate tasks and meet deadlines
• Focused on the needs of internal and external customers, from the people we support, right through to your team and other members of the organisation

Your rewards

In return for your hard work and dedication, we offer ongoing development opportunities and the strongest possible prospects, plus a range of great benefits including: 

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 
• Employee Assistance Programme 
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People' 
• Discounted health and dental cover 
• Life Assurance 
• Bike to Work Scheme 
• Season Ticket Loan

Apply now

• An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.
• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 030 030 391 50.
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

We have an exciting opportunity for a passionate, analytical and coordinated individual to join us as a Membership Operations Manager at the Royal College of Radiologists (RCR), the examining and membership body for consultant radiologists and consultant oncologists.

This is an exciting opportunity to lead the delivery of an efficient and effective membership function, overseeing renewals, queries, and data management. Leading a high-performing team of four, you will also oversee the delivery of our admission ceremonies, which are key engagement events for new Fellows. Your focus on using insight, being process driven and being data led in approach, will be important to maintain high retention rates and meet KPI targets, to support business activities, growth and income. 

If a role as the driving force behind our membership services interests you, we welcome your application!

What you’ll do:

• Be accountable for the delivery and operations related to the member life-cycle; this includes but is not limited to, new member applications, payments, member benefit administration, renewal, resignations arrears processes to meet KPIs and drive strong retention. 

• Manage the members’ annual renewal to ensure we reach KPIs and projected income targets to support the activities of the RCR while delivering a professional and seamless process.

• Monitor and report on monthly membership growth and make recommendations for action as to Director.

• Be an advocate and spokesperson for membership operational activities as required for internal and external stakeholders.

• Assist in the development and implementation of membership strategies and initiatives with the Directorate of Communications or other Senior Managers.

• Lead and oversee planning and development membership events including Admission Ceremonies, or other engagement events within the team.

• Oversee planned workloads for the Membership Operations Team to ensure they are meeting expected customer service standards, outputs and deadlines, while providing an achievable and fair distribution of work among team members

What you’ll need:

• Knowledge of membership systems and procedures

• General knowledge of or interest in the health sector and issues in healthcare and public policy

• Experience of working in a membership organisation

• Experience of using and developing a client relationship management (CRM) database

• Experience of delivering and embedding exceptional customer service

• Skilled manager of people, able to bring together, motivate, co-ordinate and develop a team

• Effective oral and written communication skills

• Effective level interpersonal skills, including ability to work collaboratively and build and sustain effective working relationships with a diverse range of colleagues, partners and stakeholders

Please find out more about the role and instructions on how to apply from the candidate pack.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

We have an exciting opportunity for you to join our management team at our award-winning charity, as our North Yorkshire Home from Hospital Manager

Our Home from Hospital service helps people to be more confident and comfortable when returning home from hospital by rebuilding confidence and independence and preventing hospital re-admissions.

It also supports the hospitals to achieve safe and timely hospital discharges and positively contributes to patient flow and a smooth transition home for our clients.

The position we have on offer is to manage our Home from Hospital Co-ordinators working across North Yorkshire.

This is a full-time role – 37 hours per week.

Based in either our Skipton or Harrogate office with travel to hospitals across |North Yorkshire

Salary is £32,076 – £34,684

You will be self- motivated and driven, along with experience of working across organisational boundaries and in multi-disciplinary teams, within hospital environments.

You will be able to influence referral partners, promote and develop the service so it reaches its full potential, across a diverse geographical area.

You will have at least 3 years management experience, with the ability to effectively manage high performing geographically dispersed teams.

For an informal chat about this role please contact Julie Duerden at Carers' Resource.

The closing date for applications is noon on Monday 13th January 2025.

Interviews will be held on Friday 17th January 2025 in our Skipton office.

Team: Retail

Location: Bishopston, Bristol

Work pattern: 37.5 hours on a rota basis (to include weekends)

Salary: Up to £24,648 per annum

Contract: Fixed term for 12 months

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Shop Manager:

• To lead, manage, coach and develop a shop team of employees and volunteers to be the best they can be, maximising shop performance through the safe day-to-day operational management of shop activity
• To take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity as defined in the Retail Performance framework
• To support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviours of the Charity, taking responsibility for shop operations and related people management.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Shop Manager:

• Demonstrable learning and experience from working in a relevant retail environment
• Previous experience of line managing a team and building a culture to achieve a collective goal
• Experience and/or understanding of working to sales targets and budgets
• Excellent organisational skills including the ability to meet deadlines
• Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity

What we can offer you:

• range of health benefits
• 25 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 5th January 2024

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams
3. Meet Area Manager at shop location for 2nd stage interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

You’ll have a passion for organising and a flexible approach. You will help ensure that meetings and events take place in suitable venues, at convenient times, and are accurately minuted. You’ll liaise with the external premises facilities team as and when necessary to ensure the smooth and safe running of the office environment. You’ll also act as the main point of contact for external contractors such as our phone/ internet providers. 

You’ll support the CEO with diary management and help us ensure Board meetings, volunteer events, and staff meetings/activities take place throughout the year. Our Board meet six times a year on a Tuesday evening, so you’ll need to be available for those.

One-year contract (maternity cover)

Full-time, 35 hours per week

A world class drama school and educational charity, LAMDA – the London Academy of Music & Dramatic Art – delivers exceptional vocational training in the performing arts. LAMDA’s core aim is to train and develop the best artists regardless of social or financial background. The Academy is at an exciting time in its evolution, paving the way for drama school training in the 21st century and developing multi-skilled creative artists and technicians. In order to ensure that its work is accessible to all, LAMDA is passionately committed to widening participation and operates a robust scholarship scheme, awarding significant support to one in five full-time students each year.

The Role

We are currently looking for an outgoing, enthusiastic and self-motivated individual to develop and manage LAMDA’s access and widening participation programme.

The ideal candidate will be able to build strong relationships with schools and youth communities within the west London area. Working with the Head of Academic Affairs and Research, they will lead and deliver LAMDA’s AWP programme. With proven experience in engaging with young people particularly in an access, outreach, or education role, they will have strong communication skills.

Application Process

For a full job description, please visit our website.

We want you to have the opportunity to really tell us about yourself and explain to us why this opportunity is right for you. All applications will be judged on content, not on format.

To apply, please complete:

• Application form together with the Equality and Diversity monitoring form
• All applications should address the following questions:

1. Tell us a little about yourself and why this position interests you
2. Tell us what experience you have had that means you meet the person specification outlined in the job description, include practical examples

To be considered for this role, please send the above information by email to the HR Department.

Closing date: 5.00pm on Friday 3rd January 2025.

Interviews will be held w/c 13th January 2025.

Equality, diversity and inclusion are essential values at LAMDA and we are committed to promoting equality of opportunity for all staff and job applicants. We aim to have a diverse and inclusive workforce and value the benefits that a diverse workforce can bring to the Academy. We welcome applications from the Global majority, those with disabilities and from other under-represented groups.

Registered Charity No: 312821.

BookTrust is the UK’s largest children’s reading charity. We know that children who read are happier, healthier, more empathetic, and more creative. They also do better at school.

Working with every local authority and across every region in the country, and supported by Arts Council funding, we reach over 1.3 million families a year via partners in schools, children’s centres, health visitors and libraries. This incredible network helps us to get children reading across the country.

It’s an exciting time at BookTrust: we’re investing in developing our successful scaled programmes to deepen the impact we’re delivering for the children we’re reaching. We’re looking for a fantastic Service Design Lead to drive the design and development of ‘at scale’ offers, enhancing the priority touchpoints and moments of truth in our partner journey to create greater impact for families.  Working closely with our Partnerships team and our Research and Impact team the postholder will reimagine our existing service journeys and define and activate service or product improvements that drive loyalty, advocacy and deepen relationships with our key delivery partners.

Objectives and Deliverables:

Define our ‘to be’ delivery partner service journey to identify and deliver priority enhancements that make the most of our physical and digital touchpoints with partners, ensuring that our channels work together to in a cohesive, impactful, service experience for partners.

Create and manage a digital user experience development roadmap/backlog to ensure the website is optimised to support partners, drive and deepen engagement with BookTrust and deliver an impactful digital service experience.

Work closely with our supply chain, IT, digital and books teams to scope feasibility and define key product parameters and design requirements for proposed continuous improvement work.

Extend our core service/product portfolio to deepen impact e.g. designing supplementary support for children with particular needs, reimagining group storytelling support, e-learning and partner training. 

Work with Head of Innovation, Design and Development to define our ‘continuous improvement cycle’ for at scale products and services - when and how we iterate and evolve existing designs in a way that is sustainable for the organisation.

Coach and support more junior designers/line reports to nurture BookTrust’s in-house service design capability.

Would suit someone who:

Has practical experience of leading the development and optimisation of existing products and services, using design thinking /human centered design approaches.

Has experience of defining and delivering new digital experiences in the context of complex ‘offline’ journeys, products and services, and can combine on-line and offline touchpoints for maximum impact.

Knows brilliant collaboration is at the heart of design.

Has a product or service development background in a mid-large organisation/company.  

Has a track record of managing development pipelines/roadmaps and can work within existing governance structures to ensure decision making happens at the right levels.

Understands and demonstrates great design leadership with both line reports and wider organisational teams.

PLEASE NOTE: Applying as soon as possible is advised, as the vacancy may close early, due to the high volume of applicants.

To apply please complete the application along with a copy of your CV and covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides.

This is a fantastic opportunity to work as part of our housing management organisation that is rich in history with a thriving, vibrant, and diverse community. Delivering on behalf of our housing landlord, you will oversee the estate service ensuring the estate cleaning and grounds maintenance is carried out to a high standard that will enable our communities to thrive.

The postholder will be responsible for working together with the Estates team, contractors, SW9 operational managers, and the wider staff team. To lead an efficient and effective team within the customer services department to deliver a high-quality customer focused service in line SW9 objectives.

You will be leading a team and provide services to approximately 1,800 properties, ensuring that our services are fit for purpose and offers our residents excellent customer service.

Key Responsibilities:

· Manage Estate Service: Oversee and coordinate all estates activities, ensuring timely and cost-effective solutions.

· Team Leadership: Lead and support a team of staff and contractors, fostering a collaborative and efficient working environment.

· Budget Management: Control and monitor budgets, ensuring projects are completed within financial constraints.

· Customer Service: Maintain high levels of customer satisfaction by addressing tenant concerns and feedback promptly.

· Reporting: Prepare regular reports for senior management, highlighting performance metrics and areas for improvement.

About you:

We are seeking a highly motivated and experienced Estate Services Manager to oversee the effective management of the in-house cleaning team and external contract management for various aspects of the estate and delegation. The ideal candidate will have a strong background in estate management, excellent organisational skills, and a passion for delivering first-class service.

You will have good technical knowledge and management experience. This is a highly visible role, and the successful applicant will be able to demonstrate experience of delivering a first-class estate service.

Job Title: Services Manager

Salary:

• Full-time: £38,966 per annum
• Part-time: £23,380 per annum

Hours:
We are recruiting two Services Managers to manage different services within the organisation:

• Position 1: Full-time (35 hours/week)
• Position 2: Part-time (21 hours/week)

Work Location: Balham (London) 

Are you passionate about supporting and empowering unpaid Carers? 

Do you have experience of managing frontline services and staff? 

If so, this could be the job for you! 

This is a fantastic opportunity to join a dynamic team that provides a range of support services to unpaid Carers in Wandsworth. We require a motivated and proactive self-starter for this post.  

About The Role: 

As a member of the Senior Leadership Team (SLT), you will share collective responsibility for managing Wandsworth Carers’ Centre (WCC) services and delivering its strategic goals. 

You will manage a team of frontline support staff (currently 5) and the volunteers aligned with these staff / services, providing advocacy, referrals, and practical and emotional support to Carers through individual sessions, group work, training, and outreach activities. You will build and maintain partnerships and referral pathways with agencies that support Carers’ health and wellbeing, while also contributing to service improvement and growth to meet evolving needs.  

You will share responsibility for improving, developing and growing the services to ensure that they continue to effectively meet changing needs. This will include generating new ideas for services and projects and writing fundraising applications. 

Key Requirements Include: 

• Experience of delivering front line services and managing staff 

• Experience of developing service plans and project development 

• Outstanding organisational and communication skills, excellent IT skills and experience of report writing. 

• The successful applicant will be able to manage conflicting demands with tight deadlines and be a key team player. 

About Wandsworth Carers’ Centre: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times. 

Wandsworth Carers’ Centre is an inclusive employer. We are committed to building a diverse organisation that represents the communities we serve and ensuring equity and inclusion in everything we do.

Benefits of working for Wandsworth Carers’ Centre:   

Friendly team and working environment, some remote and office-based work, annual leave starts at 26 days increasing to 31 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program.  

Interviews are scheduled to take place: 06 and 07 January 2025 

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. 

About us

Margaret Pyke Trust has been a leader in contraception and sexual health for over 50 years. Today, in the UK, we train doctors, nurses and other healthcare professionals about contraception and sexual health, providing the broadest range of training in this area of healthcare. We believe that sexual and reproductive health is an essential part of overall health and wellbeing, and everyone has the right to high quality information and services.

Internationally, we develop projects by collaborating with organisations in low- and middle-income countries, to ensure improvements in sexual and reproductive health information and services. We are also working to change global policy, with our work highlighting why ensuring reproductive choice is a vital element of climate resilience. Removing barriers to family planning are critical issues for those who are passionate about improving health, gender equality, and empowerment, and equally for those who are passionate about the conservation of biodiversity and climate change. With reproductive rights being pushed back around the world, this is an important time to join a unique charity working to ensure everyone, wherever the live in the world, has access to high quality sexual and reproductive health services.

About the role

We are recruiting for a Training Manager, with an entrepreneurial and ‘can-do’ attitude, to join our small team and lead our UK healthcare professional training offer. This is a customer facing role and you will possess the ability to build and maintain professional relationships quickly, with a range of external clients and subject matter experts. With excellent written and verbal communication skills, you will approach your work with accuracy and attention to detail, ensuring you prioritise and plan your work to meet a variety of deadlines.

How to apply

To apply for the position of Training Manager, please submit your CV and a covering letter, of not more than two pages of A4, detailing your relevant experience, how it matches the criteria and why you are interested in this role. 

Deadline for applications: Midnight, Sunday 12th January 2025

Interviews scheduled: Week commencing 20 January 2025

Job Title: Service Manager

Location: Derby
Salary: £39,444 per annum
Contract type: Full time, Permanent

Hours: 37.5 hours per week with a requirement to particiapte in the out of hours on-call on a rota basis

We are recruiting for a Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes. 

The post holder will provide line management and high-quality support to the direct reports in line with Refuge’s policies and procedures. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors. 

Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting.  In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.  You will have knowledge of relevant Criminal and Civil law legislation, as well as Housing and Health and Safety legislation.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 6 January 2025

Interview Date: 16 and 17 January 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

About us
Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to harm reduction, substance use, physical & mental health services, as well as, training & progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life.

You will have experience working with people actively using drugs and alcohol and be understanding of their circumstance.  You will have the drive to work with some of the most vulnerable and excluded people living in Tower Hamlets.

You will be an excellent communicator, have the ability to lead a small team, able to coordinate partnership working and create positive working relationships with a wide range of services.  You are creative, innovative and well organised.

About the role

•  Lead on the day to day running of the service, ensuring good practice and a non-judgemental, non-coercive approach is taken by the team.
• Oversee the team, carrying out regular supervisions and professional development plans.
• You will ensure policies, procedures, and quality control are in place for all people and staff when carrying their role.
• Deliver briefing & training sessions to a range of audiences, particularly focusing on the Reset Outreach & Referral provision.
• Collate and deliver monitoring and evaluation reports of the service, for commissioners & funders.
• You have excellent communication skills and can create positive working relationships with a wide range of people, including external services.

.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities 

To apply
Please follow the link on the Charity Jobs website and submit your CV along with covering letter. Interviews will be held on a rolling basis.  

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
On a rolling basis

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

We’re looking for an experienced and dynamic Digital Programme Manager to lead our digital transformation and content strategy.

Digital Programme Manager
Type: Full-time (35 hours a week), permanent
Location: Office-based in London with the flexibility to work remotely
Salary: £43,342* per annum plus excellent benefits 
Salary Band and Job Family: Band 3, Profession/Technical

*you’ll start at our entry point salary of £43,342 per annum, increasing to £46,051 after 6 months service and satisfactory performance and to £48,760 after a further 6 months

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

You’ll manage a team of specialists, overseeing diverse projects, including platform development, marketing campaigns, and technical solutions. Collaborating with senior stakeholders, you’ll shape and deliver a digital roadmap that drives innovation and user-focused outcomes.

What you’ll do:

• Lead a team of project, product, and technical managers.
• Deliver digital projects on time, within budget, and to high standards.
• Oversee compliance, accessibility, and security of digital systems.
• Drive process improvement and continuous innovation.

What we’re looking for:

• Proven experience managing large-scale digital programmes.
• Expertise in Agile, Scrum, or PRINCE2 methodologies.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and stakeholder management.
• Passion for technology and innovation.

Why join us?

You’ll join a vibrant and supportive team dedicated to making a difference for people with MS. This is an exciting opportunity to shape the future of our digital presence and deliver meaningful impact.

Closing date for applications: 9:00 on Monday 6 January 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

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Are you a fantastic leader who is passionate about supporting young people into employment?

The King’s Trust is currently going through an exciting period of development. We have ambitions to grow our employability offer to young people by providing them with face-to-face support into employment. To help us on this journey we are looking for passionate and motivated individuals to lead our dynamic teams to work with young people either directly through 121 work or the delivery of programmes. We need a fantastic leader to help us achieve our ambitions across London.

This role will involve leading a team of delivery staff working to support young people across London.

As part of the Leadership Team, you will be responsible for overseeing the delivery of our range of employability programmes. Working collaboratively to develop and implement our delivery plan and ensure we meet targets. As a Delivery Manager, you must lead the effective delivery by your team, ensuring that every young person engaged progresses with an appropriate pathway of learning and development and one to one support. You will be a role model for your team, demonstrating best practice in how we work with young people in a safe way to ensure we deliver maximum value for young people and partners.

A background in employment-based programmes would be good, the ability to build great relationships and if you can inspire colleagues would be fantastic.

To be successful in the role of Service Delivery Manager, you will be able to engage in challenges with optimism and resilience and be adaptive and flexible – embracing change and innovation.

If you are up for a challenge and working in a great team, we would love to hear from you.

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.