Service delivery manager jobs

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

This Service Designer role primary focus will be partnering with the Service Transformation team to redesign and scale key support services – such as clinical trials support, direct referrals, health professional education programmes and outreach to underserved communities.

You’ll apply Service Design tools and methods to live projects, helping teams understand user needs, map journeys, prototype ideas and test improvements in practice. While your day-to-day work will sit within service transformation projects, you’ll also act as a connector to the wider digital team – bringing in the UX Designer, Content Designer and Innovation Lead as needed to ensure the right expertise is embedded at the right stage.

This is an exciting time to join a team committed to inclusive design, real-world impact and practical innovation.

Expected travel to London as required, on average 2-4 times a month but may vary and will sometimes be multiple days consecutively, in sprints.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy, we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

Job Purpose:  

This is a pivotal role in shaping the long-term environmental future of the Petty Pool estate. As part of a 10-year Estate Development Plan, the Woodland, Ecology and Sustainability Manager will lead the design and delivery of an integrated strategy for sustainable land stewardship, ensuring our woodland and ecological assets are managed to the highest standards.  

You will serve as the primary point of contact for the local authority planning team regarding ecological and sustainability considerations tied to the estate’s development, ensuring full compliance with planning obligations and environmental legislation. A key responsibility will be brokering opportunities for Biodiversity Net Gain (BNG), working across agencies, partners and internal teams to maximise both ecological value and project impact.  

This role sits within the Estates team and supports the broader organisational vision for sustainability, biodiversity, and climate resilience, ensuring Petty Pool is a model of forward-thinking, environmentally responsible estate management.  

Key Responsibilities:  

• Lead the development and implementation of a comprehensive woodland, ecology and sustainability strategy in alignment with the 10-year Estate Development Plan.  

• Act as the lead liaison with the local authority planning department, ensuring ecological and sustainability requirements are embedded in planning applications and delivery.  

• Drive initiatives that enhance Biodiversity Net Gain (BNG) across the estate, including identifying and brokering partnership opportunities and offset schemes.  

• Oversee all woodland management operations including habitat creation, planting plans, invasive species control, and long-term biodiversity planning.  

• Ensure compliance with environmental legislation, planning conditions, and regulatory standards (e.g., Natural England, Environment Agency).  

• Monitor ecological health and sustainability indicators, maintaining accurate reporting on key performance metrics including carbon sequestration, biodiversity uplift, and habitat condition.  

• Support Petty Pool’s broader ESG (Environmental, Social, Governance) and Net Zero ambitions, contributing specialist knowledge and operational delivery.  

• Manage relationships with ecological consultants, statutory agencies, funders, and sustainability stakeholders.  

• Lead public and community engagement initiatives linked to environmental education, volunteer conservation work, and green projects.  

• Identify and secure external funding or grants to support woodland, biodiversity, and climate initiatives.  

Petty Pool Trust is officially World Class to work for in 2024 by Best Companies. 

Our values:

• Ambitious – Striving for excellence in everything we do
• Brave – Fearless in our boldness
• Creative – exploring innovation and embracing change
• Collaborative – feeling valued and adding value

Staff Benefits:

• 28 days annual leave - plus bank holidays
• On-site parking
• Company Sick pay (after passing probationary period)
• Employee Assistant Programme
• Bike rack
• Eye care vouchers
• Company pension
• Smart casual dress

he Spear Centre Manager will work as part of the Citizen Church staff team to oversee the delivery of Spear—an employability programme equipping and empowering unemployed 16-24 year-olds to overcome barriers to employment and turn their lives around by moving into sustainable work or further education.

The important stuff 

Salary: £28,000

Hours: Full-Time - Monday - Friday; 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Location: Citizen Church Cardiff

Closing date: Friday 4th July (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

Application pack: Download our application pack for more information

Key Responsibilities

Oversight of the Spear Programme

Spear Foundation is a 4-week initial phase, consisting of 2 group sessions plus a 1:1 with each trainee per week, in which we coach young people around skills and mindsets to support them in returning to work or education, and equip them with the skills to stay there. ​

• Prepare and coach group and 1-1 sessions with the Spear Assistant Coach.
• Oversee all aspects of the programme coordination and delivery.
• Ensure the programme is delivered in line with agreed targets, and report to Resurgo and the church on enrolment, retention and completion of Spear Trainees, as well as their ongoing progress.

Partnership liaison and relationship management

• Build and implement a strategy for developing and maintaining relationships with local referral partners to build the profile of the Spear programme within Ipswich and ensure the young people who would benefit from the programme are able to access it.
• Steward relationships with young people after initial point of contact, to encourage enrolment and ensure a full cohort is enrolled for each programme.

Line management and training

• Manage the Spear Assistant Coach, using a coaching approach to invest in their growth and development.
• Work with and be managed by Citizen Church staff locally, and by a Church Partnerships Manager from Resurgo on a national level, to ensure the flourishing of the Spear centre, its team and young people, and to ensure the fulfilment of our shared mission in Ipswich.
• Work with and report to Resurgo teams on KPIs, and use outcomes data to maximise the effectiveness of the programme.

Supporting River Church’s mission and ministry

• Establish strong relationships with key people at the church to ensure the engagement of church members and to build a network of supporters for the Spear programme.
• Work with the Head of Operations and the Fundraising Assistant to prepare grant funding applications for Spear Ipswich, and provide timely grant reporting.
• Keep the Citizen Church congregation updated on the Spear programme to ensure it is a seamless part of the church’s missional work.

Personal qualities we're looking for:

• An active Christian, able to personally represent the values and beliefs of Resurgo and Citizen Church, and a commitment to grow and learn spiritually and as a Christian leader.
• Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment or education.
• A dynamic and engaging individual with an enthusiasm for and experience of group and 1-1 coaching and training.
• A creative, ambitious and self-motivated individual with the ability to prioritise workload, exercise initiative and work well under pressure.
• A strong leader with experience of line managing and developing others in a high support, high challenge style.
• Excellent communication and interpersonal skills, with a confidence developing internal and external relationships, high emotional intelligence, and a sense of fun!

The purpose of your role

We are looking for a proactive policy and corporate affairs professional to join the Police Now team and play a key role in shaping understanding of our programmes, build support amongst stakeholders, and lead the conversation on police reform and culture change. 

Police Now’s mission is to transform communities, reduce crime and increase public confidence in policing.  You will be instrumental in identifying and offering great opportunities to showcase the best of Police Now's work with Ministers, officials, MPs, Peers, committees, All-Party Parliamentary Groups, and other policy stakeholders and influencers.  You will use your skills in advocacy and effective communication to increase awareness of and support for what we deliver, and be an effective partner to the Government demonstrating delivery of their 13,000 neighbourhood policing pledge and the difference good local policing makes to communities.

What you’ll do – the key responsibilities

•Establish yourself within Police Now as a source of expert political advice and guidance in handling sensitive issues and relationships, working to protect and enhance our reputation. 

•Be curious about police reform, be actively contributing on external thinking about this and ensure PN colleagues are kept abreast of key developments.

•Maintain the day to day relationship with the Home Office including organising meetings, submissions, paperwork and evaluations.

•Provide expert policy advice to officials at the Home Office, other Government Departments, and Parliamentarians on the work of Police Now through contributions to White Papers and Committee Investigations. 

•Be proactive in looking for opportunities for Police Now such as organising visits, participating in roundtables, and playing an active role in relevant conferences.

•Ensure that Police Now fulfils its obligations to Government in return for public investment and is responsive to the needs of the Home Office and other organisations. You will provide accurate information for answers to Parliamentary Questions in a timely manner, input for Ministerial briefings and correspondence, and advice on police and skills policy issues to the Government as appropriate.

What you’ll need – the person specification

•Experience of influencing and advocating within a policy and public affairs environment, you will be confident in communicating with senior stakeholders.

•Engage Ministers, MPs, Mayors, Police and Crime Commissioners and their teams in a way that enhances Police Nows reputation as an expert, insight-led organisation with a strong record of delivery that represents excellent value-for-money.

•You will have a strong understanding of Westminster, Whitehall and the Mayoralities and build good working relationships with key decision-makers.  Some experience of media handling around public policy issues is desirable as you will work closely with the Media and Communications team at Police Now.

•Essential skills are the ability to write well, communicate effectively and be confident in engaging senior stakeholders.  A demonstrable interest or background in policing or related public services would be of assistance in working with internal stakeholders.

•Above all, you must demonstrate for a passion the Police Now mission, be proactive in identifying opportunities to share Police Now's impact, and be a great team player.

About the role:

Are you a dynamic and proactive leader with a passion for creating well-run, welcoming and efficient workplaces? We’re looking for a Facilities Manager to join our team and take the lead in delivering high-quality facilities services across all our sites. You’ll play a vital role in ensuring our offices and reception services run smoothly, our contracts and suppliers deliver real value, and our teams have the spaces and resources they need to do their best work. From overseeing health and safety compliance to managing refurbishments and new office setups, you’ll be at the heart of the organisation’s operational success.

Reporting to the Director of Finance, IT and Facilities, you’ll manage a small, dedicated team and work closely with managers across the organisation. Whether it’s planning a site move, tendering a major contract, or helping staff meet their health and safety responsibilities, your work will directly support our mission and the delivery of frontline services. If you thrive in a busy, varied role where no two days are the same, and you’re excited by the chance to make a real impact, we’d love to hear from you.

About you:

• Experience and understanding of facilities management processes.
• Broad knowledge of technical issues in property management.
• Qualification in Health & Safety relevant to the management of office and accommodation premises.
• Experience of procuring facilities related contracts for goods and services and of managing the performance of subcontractors.
• Experience of managing staff and of delivering quality customer services to internal customers.
• Experience of developing and working with Policies and Procedures in relation to facilities management processes.
• Strong communication, influencing and negotiation skills.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

PLEASE NOTE: We will invite suitable candidates to interview as applications are received, therefore please submit your application as soon as possible. We reserve the right to close the advert early if a suitable candidate is identified. 

There will be a second stage in person at our head office in Kings Cross for progressed candidates. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. 

Full time role

Salary: £50,000 per annum

Office Base: Shipley, Skipton or Harrogate with occasional home working

Deadline for advertisement response: 9am Monday 7th July 2025

Shortlisting: Wednesday 9th July but we reserve the right to close the advertisement early and shortlist accordingly so please apply promptly.

Interviews Tuesday 15th July.

Carers’ Resource is a charity which has been supporting unpaid carers for over 30 years across Bradford and North Yorkshire. We offer them information, advice and guidance, support for their emotional and physical health as well as groups and activities to provide time out and peer support. We also administer support grants for carers on behalf of local authorities.

We promote awareness of their needs and work in partnership with commissioners and partners to enhance the knowledge of allied professionals and continuously improve our collective service offering.

Unpaid carers in England and Wales contribute an estimated £162bn per annum to society.

Do you understand the crucial role which unpaid carers play in society and how this can impact their personal health and wellbeing?

Are you passionate about supporting unpaid carers and ensuring that they get the high quality professional and empathic services they deserve?  If so read on…

We are looking for a Head of Operations (Carer Services) to effectively lead and manage the delivery of high-quality effective services for unpaid carers, from 5 years old to senior adulthood, across Bradford and North Yorkshire.

This is an exciting new post to take our effective delivery of carer services to new heights in terms of continuously improving the quality of support for unpaid carers and ensuring we enable more unpaid carers from across our communities to access support.

A good understanding of the broad diversity of cultures and communities we support across Bradford and North Yorkshire is essential to this role and we would welcome applications from candidates across the wide range of cultures and ethnicities which enrich these areas and represent the communities we serve.

If you are an effective people manager, who leads by example, and has a good track record of successfully delivering similar support services at a senior level, spanning at least 5 years, we want to meet you. For the successful candidate we offer the chance to play a significant leadership role in taking this key Yorkshire charity to the next level.

Please read the Job Description and apply with a CV and a covering letter which describes why you meet the criteria for the role and what you would bring to the organisation.

About us

The National Institute of Teaching (NIoT) has an unswerving commitment to high-quality, evidence-informed teacher education, and is on a mission to improve the quality of teacher and leader development across the system.

About the role

We are currently recruiting a Programme Manager to join our growing South & West campus teams, distributed across the Birmingham and Bristol areas. The Associate Programme Manager is responsible for the proactive and effective planning, execution, and administration of the Initial Teacher Education programme across our Birmingham and Bristol campuses, as well as supporting the management and delivery of our ECF and NPQ programmes in Birmingham and Bristol.

This is a hybrid working role with both work from home and on campus. This role would be linked to the NIoT’s Birmingham campus (Oasis Woodview, B15 2HU) and applicants should therefore live within a commutable distance of the Birmingham campus. As some of the team are based in our Bristol campus (The Greenway Centre, Southmead, BS10 5PY) candidates should also be able to work from the Bristol campus at least once every 2-3 weeks, to build relationships and work as a team. Expenses would be covered for this.

Our Programme Manager will also work remotely with programme managers in our other three regions across the country to ensure that our provision is of consistently high quality. The NIoT deliver our programmes directly on our two campuses as well as through our Associate Colleges in other parts of the South and West region. The Programme Manager will primarily support our Campus delivery but is expected to support Associate Colleges when required.

The successful candidate will be a great communicator and problem-solver who enjoys the regular contact and dialogue with staff from our founding MAT (Oasis Community Learning), our trainees, programme members, NIoT tutors, facilitators and Associate Colleges. They will enjoy managing projects from inception to completion and be motivated by providing high-quality programmes for busy trainees, teachers and leaders in schools.

Main duties & responsibilities

Ensure high-quality programme management principles are embedded in all aspects of South and West delivery that are delegated to them by the South and West Senior Leadership Team and the NIoT Programme Faculties.

The successful candidate will:

• Lead our ITE onboarding processes to ensure that all our trainee teachers have a very positive first impression of working with us, and transition successfully onto programme from recruitment.
• Ensure that records are maintained in line with contract/compliance and quality requirements.
• Ensure effective communications with trainees and programme members.
• Acquire venues, resources and co-ordinate the efforts of facilitators, coaches, placement schools etc to deliver a high-quality programme experience.
• Ensure the digital experience for our programme members is seamless.
• Support the preparation of reports on progress, attrition and recruitment for DfE and governance board.
• Support preparations for the interim and final reviews of trainees and the subsequent recommendations for QTS and Academic boards.
• Work closely with Faculty teams to prepare and deliver the national elements of our programme.
• Build effective and positive relationships with our Associate Colleges to ensure that delivery is consistent and high-quality and that excellent local practice is shared.
• Represent the campus and Institute at events in a positive and constructive manner.
• Be aware of and comply with policies and procedure relating to health and safety, security and reporting to concerns in accordance with procedure.

Key benefits:

• Flexible start and end working times.
• Flexible working opportunities, with significant scope for hybrid working.
• Highly competitive pay and pay progression opportunities.
• At least 27 days’ holiday a year (plus 8 Bank holidays) rising to 33 days after five years’ service (with an annual discretionary office shutdown between Christmas and New Year).
• Entry to the highly valued Local Government Pension Scheme.
• Excellent opportunities to develop your skills and experience and to progress your career.
• A stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals.

Diversity & Inclusion

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. 

If you have any queries about this role, please email our recruitment team.

For more information and to apply, please visit our vacancies page.

Closing date: 23:59 on Wednesday 18th June 2025.

Interviews: TBC.

We regret that we are currently unable to sponsor visas.

This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment.

Citizens Advice Staffordshire North and Stoke on Trent is looking for Advisors to deliver the Universal Credit: Help to Claim Service. Currently funded until December 2025. You will be responsible for ensuring the delivery of a high-quality advice via phone and webchat.

You will have:

• The ability to work within aims, principles and policies of the Citizens Advice service
• Experience and a working knowledge of the main generalist advice areas but with particular reference to benefit advice and Universal Credit
• Good communication skills
• High level of IT literacy including the general use of the internet and to deliver webchat
• The ability to prioritise and plan work to meet deadlines under pressure

Interview date:  to be arranged.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER.

As our Befriending Service Coordinator, you will lead the further development and coordination of our befriending offer, working closely with volunteers and service users. Your work will help provide a supportive, connected service enabling those at risk of isolation to feel connected and engaged with others.

Our broader offer includes a range of services with tailored support through holistic understanding of those who seek our support. Please see our website for our range of services.

What you’ll do:

• Lead the delivery of our individually tailored befriending service, supporting clients to reconnect to community and reduce isolation.
• Work with the other teams to support your clients in accessing our wider services and support, including social activities.
• Build strong partnerships with local groups and services across health, social care and the voluntary sector.
• Use and support the team of existing befriending linked volunteers and develop further recruitment and training as needed.

Who you are:
You have experience working in older people services or the voluntary sector, and a deep understanding of the challenges faced by older people. You’re proactive, organised, and passionate about delivering person-centred support that makes a real difference.

Why join us?
You’ll be part of a small, caring team committed to practical, person-centred support for older people both through groups and as individuals. This is a unique chance to shape a growing service and improve the quality of life for older people in your community.

Closing date for applications: 30 June 2025 at 9am. Interview dates: week beginning 30 June 2025. 

Full-time (35 hours pw) fixed-term Initially to March 2027
Camberwell but with frequent travel around London

Ref: VPM-252

Are you a proactive, collaborative and influential individual with a proven track record of working with children, young people and/or vulnerable adults in the context of violence and exploitation and delivering interventions that have had a positive impact?  Do you have substantial experience of leading and managing a team effectively?

If so, join St Giles as Violence & Exploitation Support Service (VESS) Project Manager, where you will be responsible for the management of all aspects of the delivery of this vital service.  Supported by the Head of Services (London), you will directly line manage team leaders as well as effectively developing and maintaining relationships with VESS organisations and wider stakeholders.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role
The main focus for our successful candidate will be to oversee the effective development and delivery of all aspects of the service, including coordinating rescues, developing and maintaining processes around rescue and other referrals, monitoring, rota systems, producing reports and providing daily support to the team.  As well as providing effective line management of the team, we will rely on you to provide advice, guidance and support to staff on safeguarding matters as well as ensuring robust risk assessments and strengths-based needs assessments are completed with safeguarding as the priority.

Developing and maintaining relationships with VESS partners and other internal and external stakeholders and further expanding the service through continued promotion of the service to partners and external services is a key element of this role, as is supporting the team to effectively manage caseloads and completing comprehensive risk and needs assessments for young people accessing the service.

What we are looking for

• Extensive experience of addressing safeguarding issues and managing risk with children, young people and adults who are experiencing of violence or exploitation and supporting teams to do the same
• Substantial experience in working in a leadership role as part of a multi-agency team to deliver a service and achieve positive outcomes for young people
•  A thorough understanding of the physical, social, emotional and developmental needs of children and young people
• Sound knowledge of the issues faced by young people such as exploitation, victimisation, offending, school exclusion, unemployment, trauma
• Relevant qualification in youth work, social work, social sciences, education or another relevant field or demonstrable equivalent experience
• Exceptional interpersonal and communication skills, written and verbal

Please note: this role requires that successful candidates must undergo an Enhanced Child and Adult with Child Barred DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply, you will be redirected to our website to complete the application form. If you have any queries, or require further support, please visit our website.

Closing date: 22nd June at 11PM

About Citizens Advice BANES

Citizens Advice Bath and NE Somerset is an independent local charity providing information and advice to residents of the BANES council area. We aim to empower people to resolve their problems and change their lives for the better.

We provide free, independent and confidential advice; whoever you are, whatever the problem. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, champion equality, and challenge discrimination and harassment.

We’re here for everyone in the Bath and NE Somerset area and we work in partnership with other local services to provide the best possible advice and information to meet the needs of local residents.

We value diversity and promote equality and would welcome suitably qualified people with disabilities and minority ethnic applicants as these groups are under-represented in our workforce.

Role Purpose: You will play a vital role leading and managing a team and service, with overall responsibility for delivering high-quality outcomes and providing clear, effective leadership. You will oversee a multi-skilled team, ensuring they remain motivated, supported, compliant and efficient in their roles. A key focus of the role is to foster a collaborative and client focused environment, where services are seamless and centred around the needs of those we support.

About our generalist advice service

We are contracted by Bath & NE Somerset council to deliver a generalist advice service to residents of the area. The contract was won by competitive tender in 2022 and runs for five years until March 2028.

The service is accessible by phone five days a week and face-to-face at three outreach locations in Bath, Keynsham and Midsomer Norton. Follow up appointments are available by phone, at our offices or outreach locations.

Our impact
During 2024-25:

• We helped 5,961 people
• We dealt with 20,960 advice issues
• Top three advice issues – welfare benefits, utilities & energy, debt
• 63% of clients disabled or long-term health condition; 12% BAME
• Recorded financial gains of £7,010,650 for local communities
• 90% of clients would recommend the service

What we offer our staff

• 6% employer pension contribution
• Employee assistance programme
• Five weeks paid annual leave, plus all bank and public holidays.
• Flexible working arrangements

Recruitment timetable
Closing date for applications: Monday 7 July 2025 at 10.00am
Interviews: week commencing 14 July 2025 (to be held in central Bath)

Are you a tech-savvy leader, passionate about delivering an excellent service? Do you thrive in fast-paced environments where your decisions directly impact the success of an organisation? If so, we want to hear from you.

As our Service Desk Manager, you’ll be the driving force behind our IT support operations—ensuring our users receive top-tier service and our systems run smoothly. You’ll lead a high performing team, manage incidents, and continuously improve service delivery using data, feedback, and your own innovative thinking. You’ll have responsibility for ensuring the IT Service Desk provides effective end-user support, implement the College’s IT infrastructure policies and ensuring that we minimise the number of service desk calls.

In this dynamic and fast paced role you will help achieve our Service Desk’s ultimate mission of delivering a high standard of support and customer satisfaction.

What you’ll do 

• Leading and mentoring a high-performing Service Desk team
• Managing day-to-day operations and acting as the go-to escalation point
• Driving service improvements using KPIs, feedback, and best practices
• Supporting AV and video conferencing across the College
• Playing a key role in exam delivery and IT project support
• Collaborating with stakeholders to enhance user experience and IT service quality

What you’ll need:

• Proven experience managing an IT Service Desk
• ITIL v3/v4 Foundation or equivalent experience
• Strong knowledge of Microsoft 365, Windows 10/11, and ITSM platforms
• Excellent communication, leadership, and problem-solving skills
• A customer-first mindset and a passion for continuous improvement
• A proactive, self-starting attitude and a love for learning.
• A commitment to data protection, security, and sustainability.
• Excellent interpersonal, oral, and written communication skills, with the ability to explain complex issues clearly.
• Strong critical thinking skills and the ability to identify workarounds and solutions.
• Self-motivated and able to work effectively within a team and collaboratively across the College.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

This experienced helpliner will help us grow our reach and better support people affected by migraine. We are looking for a dedicated and passionate self-starter with the ability to prioritise their own workload whilst supporting our community.

The ideal candidate will be engaged and willing to learn with a proven track record of delivering support services within the charity sector. They will be an excellent communicator who is good at self-motivating in a remote role and has experience in building meaningful relationships with a range of stakeholders. They will also be able to multi-task on a daily basis by supporting our service users through a range of platforms.

Experience of supporting service users face to face, being able to extract data for reporting, grow existing services and the ability to deliver presentations would also to desirable.

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role
As part of our ongoing strategy for growth and national impact, SCAA is seeking a motivated, strategic and creative individual to take ownership of our marketing and communications function — helping raise the profile of the service, strengthen brand visibility, and support our ambitious income goals. The Marketing and Communications Manager will be responsible for the strategic oversight and development of SCAA’s brand, marketing and communications function. They will lead and manage a small in-house team as well as external consultants and contractors, as required  — ensuring that all content, campaigns and communications align with our brand, engage our audiences effectively, and support organisational goals across fundraising, awareness and supporter engagement. With a strong focus on brand management, digital growth, and content oversight, this role will ensure that SCAA’s voice is consistent, compelling and clearly connected to our ambition that no one in Scotland should die because help cannot get there in time.

This role will be based either in Perth, at Scone Airport, or at our Aberdeen base at Aberdeen Airport, where our emergency response helicopters and operational crew are located.  The usual hours and days of work will be Monday to Friday, 9am to 5pm, however this role may involve occasional evening or weekend work, as well as the occasional requirement to provide media on-call cover. SCAA also supports flexible and hybrid working arrangements. 

As part of a dynamic, purpose-driven team, you will work closely with fundraising, operations, senior leadership and frontline crew — ensuring our communications reflect the life-saving impact of our work and inspire support across Scotland.

About You:

• Previous experience in a marketing and communications management role.
• Demonstrable expertise in digital marketing, including website optimisation, SEO, email marketing and paid social.
• Hands-on experience using key digital tools such as Google Ads, Google Analytics 4 (GA4), and Google Tag Manager (GTM) to manage, track and evaluate performance.
• Experience managing multi-disciplinary teams and overseeing campaign delivery and creative production.
• Familiarity with CRM systems and segmentation tools to support targeted communications.
• Experience working with external agencies and creative suppliers.
• Experience of working within budgets.
• Proven ability to lead on brand development and ensure consistency across teams, platforms and outputs.
• Excellent interpersonal and communication skills with the ability to influence across an organisation.
• A commitment to our organisational values.
• Ability to inspire and motivate others with a positive mind-set.

Our Benefits:

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday
• Death in Service benefit: 3 times annual salary
• Optional Private Medical Insurance plan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities
• Hybrid Working (minimum 2 days per week in the office)

Selection Process
Interviews will take place at our base at Perth Airport in Scone during either the week commencing the 30th June or 7th July.  We may invite candidates to participate in a second stage interview in person or remotely during the week commencing 14th July. 

How to apply
Please refer to the full job pack on our website.

Application deadline is 12 noon on Friday 20th June.