Service director jobs in Holborn, greater london

The Key Information

· Location: London based, requiring two days per week at Society Building, 8 All Saints Street, London N1.

· Hours: Full-time, 35 hours per week.

· Salary: £85,000 per annum.

· Contract: Permanent.

· Interview process: Two stages totalling around 2 hours.

· Reporting to: Chief Commercial Officer.

About the Role

Commercial leadership with social purpose

We’re looking for someone to shape and scale our diverse portfolio of income-generating services. Services that help power long-term societal change.

As Associate Director of Commercial Services, you’ll lead the strategy, growth and performance of our consultancy, training, conferencing and room hire services – driving sustainable commercial income while ensuring exceptional customer delivery.

Sitting on the senior leadership team, you’ll combine commercial rigour with mission alignment, and make sure every service line strengthens both our financial resilience and our reputation as a trusted partner to the sector.

Why this role matters

Commercial income is crucial for providing the reinvestment towards our mission for a stronger society.

In this role, you’ll:

· strengthen our long-term organisational resilience

· shape and scale a multi-service commercial portfolio

· lead innovation that responds to customer and market insight

· embed commercial discipline and high performance across teams

· contribute at the highest level of strategic decision-making

This is a unique opportunity to combine commercial leadership with social purpose – building services that are financially strong, mission-aligned and market-leading.

Why Join Us?

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

· 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service

· five days’ volunteering leave (pro rata for part-time staff)

· enhanced pay for maternity/adoption leave

· generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO on our wbesite.

As Director of Services, you will be joining the organisation at an exciting time of development and have responsibility for strategic and operational delivery of our services, ensuring a high standard of quality and performance. 

In close partnership with the CEO and leadership team, you will be working with partners and commissioners across the borough and more widely, to ensure Mind in Kingston continues to be recognised as providing quality mental health services which have co-production and community collaboration at their core. You will manage the strategic delivery of our contracts, projects and grants, working across our core mental health provision services. 

We are looking for a highly capable, motivated and organised individual with senior management experience of overseeing frontline services and/ or operations in a health-based or charity setting with excellent people and line management skills. You will have knowledge and leadership experience of health and safety at work, employment law and HR best practice and process.

You will be an experienced, inspiring, transformational leader and a key member of the Senior Leadership Team, focussed on impact and delivering positive change for our communities including our Service Users, Staff and Volunteers.

You will be passionate about supporting the mental wellbeing of your local community and providing safe and inclusive services, that treat our beneficiaries with respect, dignity and compassion.

Age UK Kensington & Chelsea (AUKC) is a vibrant, values led local charity dedicated to helping older people live well — staying connected, independent and fulfilled at every stage of life. We work alongside our community to codesign and deliver impactful services that promote wellbeing, tackle loneliness, influence local policy and ensure dignity and independence for people across the borough. 

As we look to the future, we are focused on innovation, growth and lasting impact. Building on the success of resecuring our two largest contracts in 2025 (for three and up to nine years respectively) we are seeking to strengthen our partnerships, diversify the ways we deliver support, and create new approaches to have even greater impact for older people in Kensington & Chelsea.

This is an exciting time to join a charity widely recognised for its compassion, quality and influence with a strong reputation among NHS, local authority and community partners.

We are now seeking an exceptional Director of Services & Deputy CEO to join our leadership team and help shape the next stage of our journey. 

Director of Services & Deputy Chief Executive Officer 

Kensington & Chelsea, London (hybrid working) 
Circa £75,000 FTE for 4 days per week (circa £60,000 for 4 days) 

The Opportunity 

This is a rare and exciting leadership role for someone who is passionate about community impact and aspires to become a CEO in the future. 

As Deputy CEO, you will work closely with our Chief Executive to provide inspiring, values driven leadership across the charity. You will help develop and deliver our new three-year strategy, steer organisational priorities, strengthen our culture, and ensure we continue to grow and thrive — as well as deputising confidently for the CEO when required. 

As Director of Services, you will lead our Health, Wellbeing and Community Services, ensuring they remain high quality, evidence based and financially sustainable. You will champion innovation, drive integration across programmes, and make sure our work delivers measurable outcomes for older people. 

A key part of your role will be building strong relationships with commissioners and partners, developing compelling proposals, and supporting the growth and diversification of our services. You will also lead our impact and quality agenda, embedding a culture of learning, continuous improvement and accountability. 

If you are an ambitious, strategic and collaborative leader who thrives on variety and purpose — and who is energized by working alongside communities — this is an exceptional opportunity. 

About You 

We are looking for a confident and compassionate leader who brings: 

• Significant senior leadership experience in the voluntary, community or public sector. 

• A strong track record of developing and delivering health, wellbeing or community services. 

• Expertise in impact measurement, quality assurance and evidence driven service design. 

• Experience of business development, including securing grants, contracts or new partnership opportunities. 

• Excellent relationship building skills across health, care, local government or community sectors. 

• A leadership style that is collaborative, inclusive and aligned with our values of kindness, respect and integrity. 

• Experience working within integrated care systems or commissioning environments

What We Offer 

• A rare career development opportunity for someone who may be aspiring to become a CEO. 

• A supportive and ambitious organisation committed to innovation, inclusion and impact. 

• The chance to shape high quality services that make a real difference to people’s lives. 

• Competitive salary, pension and ongoing professional development. 

How to Apply 

If you would like an informal conversation about the role, please contact our retained advisors Anna Gardet or Erica Ritchie at Prospectus. 

Recruitment Timetable 

Deadline for applications: Sunday 12th April 2026 

Interviews with Prospectus:  20-24th April 2026 

First stage interviews with Age UK Kensington & Chelsea:  7th May 2026

Second stage interviews with Age UK Kensington & Chelsea:  12th May 2026   

We’re Bank Workers Charity – the only UK charity dedicated to supporting the health and wellbeing of UK bank workers, past and present, and their families.

Each year, we help thousands of people facing financial difficulty, health challenges, caring responsibilities, domestic abuse and more through our 40 strong passionate staff team and by investing £5.4m. Through advice, specialist referrals and financial assistance, we offer practical, personalised support to those who need it most.

Demand for our services continues to be high – and the financial pressures on our organisation have grown. That’s why we’ve launched a new strategy focused on deepening our impact, building long-term resilience, and reaching those most in need. 

Director of Client Services
Bank Workers Charity
Hybrid with typically three days a week in the London Office (City)
£75,000 to £80,000 depending on experience

It’s an exciting time to join Bank Workers Charity as we evolve the way we work, grow new income streams and strengthen our influence across the banking sector.  We’ve embarked on a new three-year strategy which will see us develop an impact framework, proactively review areas of service provision and ensure insight is at the heart of our decision making.

As Director of Client Services you will oversee the Service and Grants and Wellbeing teams of 23 people and an annual budget of c£3.5M. You’ll be instrumental in reviewing our services, ensuring our support meets our clients’ needs. You’ll also play a key role in ensuring organisational effectiveness alongside other members of the senior team.

We’re looking for a visionary leader who will inspire their team and bring:

• A proven track record of leading high-quality client facing services such as wellbeing, information, advice and grants, at a senior level
• Demonstrable experience of change management, including implementing successful change
• Strong experience in client advocacy and engagement
• A collaborative, supportive and visionary leadership style
• Proven ability to influence and collaborate with internal and external stakeholders

Bank Workers Charity believes that diversity enriches our workplace and enhances our ability to innovate and excel. We encourage applications from candidates of all backgrounds, identities, and experiences to join us.

For further information, to access the appointment brief and to apply to this role, please visit the Prospectus website. 

If you have any queries or wish to have an informal discussion about the opportunity, please contact our retained advisors Anna Gardet and Erica Ritchie via email with a copy of your CV.

Recruitment Timetable
Deadline for applications:  Monday 6th April 2026
Interviews with Prospectus: 13-21st April 2026
Engagement meeting with BWC: 24th April 2026
Panel interviews with BWC: w/c 27th April 2026