Service Management Jobs
Location: Hybrid working between Shrewsbury office and home
Start: As soon as possible
Post is subject to a DBS check.
Are you passionate about making a difference, making society fairer and working for an organisation that values diversity, promotes equality and challenges discrimination?
If so, you can help us, we recruiting a Shropshire Information, Advice and Support Service Manager
You will be responsible for managing the Shropshire SEND IASS service providing information, advice and support in a range of subjects including Special Educational Needs and Disability (SEND), social care and health through a number of different channels.
Context of role
The vision of SENDIASS is that: Children and Young People with Special Educational Needs or Disabilities and their parent carers will be better informed about the options available to them and will be more able to make positive decisions about how they live their lives. Information, advice and support for children and young people with SEND and their parent carers will be easily accessible, comprehensive, accurate and impartial, delivered through a single point of entry, with a focus on empowerment and early intervention.
Responsible to the CEO, the SENDIASS Manager will be responsible for managing the Shropshire SENDIASS team.
The role requires advice and supervisory skills and specific subject knowledge.
We encourage and welcome applications from people of all backgrounds and will consider trainee positions.
Closing date:9am on Wednesday 27th November 2024
Interviews: w/c 2nd December
We are recruiting for a Deputy Service Manager to join our team in Hertfordshire; the scope on this job involves….
Job Title: Deputy Service Manager
Location: Hertfordshire
Salary: £37,635 per annum
Contract type: Full-time, Permanent
Hours: 37.5
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as Deputy Service Manager to ensure the smooth running of a high-quality service to support survivors of gender-based violence, where there is a specific housing advocacy need. This will include managing a team of 3.5 Housing Advocates to ensure effective advocacy is provided to survivors and their children.
As part of this role, you will be required to participate in an out-of-hours on call rota.
Candidates must be able to drive and have access to a car during working hours.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing date: 9am on 2 December 2024
Interview date: 9 December 2024
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Mind in Camden have an exciting opportunity for a motivated individual to join our Hearing Voices Team as a Service Manager. We are looking for a motivated and experienced individual to help sustain and develop our hearing voices projects which include Voice Collective (supporting young people and their families), Voices Unlocked (supporting people in prisons, forensic units and Immigration Removal Centres) and the London Hearing Voices Network (a network of peer support groups for adults who hear voices across London).
This is an exciting opportunity to be part of overseeing and developing these projects while being part of a team that is able to be creative and innovative in its approach. To be successful in this role, you need to have an in-depth understanding of the Hearing Voices Movement and the role of peer support within this, in addition to understanding the importance of different frameworks for understanding mental distress. You will have experience of supervising or mentoring staff/volunteers, and have the skills necessary to build a strong and effective team.
With the confidence and organisational skills necessary to take the lead on busy and diverse projects, on the cutting edge of the Hearing Voices Movement, you will be required to engage with a wide range of stakeholders (from mental health services, prisons, forensic settings, academic institutions, and youth sectors). As such, this role is best suited to someone who is flexible enough to modify their approach to suit the situation. We are looking for someone with strong facilitation skills, who is able to communicate the values of the Hearing Voices Network clearly and accessibly in a range of settings.
As well as having responsibility for the day-to-day management of the projects, including supervising staff/volunteers and ensuring we meet targets agreed with funders, you will also be required to undertake direct development work when necessary. We particularly welcome applications from people who have lived experience of voices or visions and are able to use this experience to inform, and enhance, their work.
To download the job pack and application form, please visit our website.
Please note, CVs will not be considered - we shortlist on the basis of application forms. There is a two-stage interview process.
Closing date: Wednesday, 27th November 2024.
First stage interviews (online): Tuesday, 3rd December 2024.
Second stage interviews (in-person): Tuesday, 10th December 2024.
GENERAL
The Bridge Project South West delivers the Independent Sexual Violence Advisor Service across Devon and Cornwall for all adults and children who have reported, or are considering reporting sexual assault, rape or sexual abuse. The Bridge Project is a service of TWCC Projects Ltd which is a wholly owned subsidiary of The Women’s Centre Cornwall. The Women’s Centre Cornwall are the lead provider and contract holder for the service which is delivered in partnership with Devon Rape Crisis and Sexual Abuse Services, Intercom Trust, Konnect Communities, The Children’s Society, The Olive Project and West Cornwall Women’s Aid
PURPOSE
Having commenced the service on 1st October 2024, this is an exciting time to join the service. Working closely with the Head of Services, the post-holder will lead the team of experienced staff to realise the innovative new vision for the service.
RESPONSIBILITIES
- Ensure that all adults and children accessing The Bridge Project receive a high quality, trauma informed service that meets their needs and supports any engagement with the criminal justice process
- Ensure that the services are accessible to everyone who needs them and tailored to address any barriers to ensure that individual needs are met
- Ensure that all staff receive high quality line management and support with an emphasis on dynamic caseload management and staff wellbeing
- Line management of Team Leaders and other staff as appropriate
- Provide effective Contract Management including responsibility for performance and reporting
- Ensure that all staff understand their role, practice good professional boundaries and work in accordance with Bridge Project expectations, policies and procedures
- Support the team to embrace the partnership model of working and embed a “team around the person” approach
- Support the Head of Services in strengthening the Bridge Project partnership
- Maintain and develop practice guidelines, procedures and guidance documents in line with best practice, emerging practice and changes in law and other statutory guidance
- Lead effective change management across the service to ensure the successful implementation of improvements and innovation
- Lead on the development and coordination of volunteering and lived experience opportunities across the service including the delivery of training and supporting other staff to deliver training
- Provide support for funding bids and other fundraising activities
- Work closely with the Head of Services on achieving and maintaining relevant service accreditations
- Ensure excellent working relationships and communication protocols with the police, Crown Prosecution Service and Courts.
- Working closely with Impact Manager to fully analyse the effectiveness of interventions for people with different protected characteristics in line with our commitment to Equity, Diversity, Inclusion and Belonging (EDIB).
- To champion Lived Experience voices within the Specialist Support Service and ensure the continued development of comprehensive progression pathways for survivors.
- Ensure that accurate and timely records are maintained by all staff including appropriate case notes, equalities and outcomes monitoring and feedback
- Ensure that safe working practices, including lone working, risk assessments, safeguarding and escalation processes are followed by the whole team and monitored closely by line managers
- Taking an active role in The Women’s Centre Cornwall including attendance at Managers meetings, whole organisation events, reciprocal training, safeguarding and duty cover and representing The Women’s Centre Cornwall alongside the Bridge Project where necessary
- Oversee effective management of any waiting lists and interim support
- Act as a Safeguarding Lead for the servicer
- Completion of internal and external reports including narratives, case studies and data analysis
- Working closely with the CEO and Development Manager to identify and secure additional funding
- To represent the Bridge Project and The Women’s Centre Cornwall at meetings, events and conferences delivering presentations and media interviews as required
- Leading on implementation of agreed annual service development plans within the service including EDIB objectives
- Represent the service at key operational and strategic meetings, locally, regionally and nationally
- Leading effective partnership working including referral pathways and managing sub-contractors and working with lead partners
- Develop and maintain strong and effective working relationships with key external stakeholders
- Ensuring that the service upholds very high standards of confidentiality and is fully compliant with all GDPR requirements
- To undertake the induction training programme.
Our vision is a world in which women and girls are safe, respected and empowered to fulfil their potential free from violence, inequality & oppression
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Deaf Unity is a deaf-led charity empowering deaf people. We have an exciting opportunity for a proactive, passionate and highly-organised individual tomanage the administration of our busy BSL training and services, and in implementing strategies to promote these services to new businesses and individuals to grow this area of our charity at this exciting stage of our development.
In return you will have the opportunity to work with a dedicated team within a growing and unique charity. Income generated from training and courses goes back into the charity to fund our work with deaf school leavers, deaf job seekers and workers and out in the community. This means the work you do will make a positive contribution to and directly impact the lives of deaf people.
Job Summary
The Training and Services Manager is responsible for the comprehensive administration, management and promotion of Deaf Unity’s British Sign Language (BSL) training, interpreting services, Deaf Awareness, and other related training courses. This role includes managing course logistics and the freelance team delivering training, monitoring email communications, promoting services, liaising with students, clients and teachers, maintaining the CRM system, handling invoicing, capturing feedback, and managing evaluations. The ideal candidate will be organised, communicative, and committed to providing exceptional service to our clients and students while meeting sales targets.
Location: London – initially fully remote with some ad hoc site visits. Potential for future hybrid role.
Reports to: CEO
Line management responsibilities: freelance BSL teachers and trainers, and freelance communication support team
Job Type: 35 hours per week, salary £30k-£35k
Key Responsibilities
1. Service Management and Administration:
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Oversee the administration of all services such as BSL courses, interpreting services, Deaf Awareness, and other related training courses.
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Schedule and coordinate external training sessions and courses, ensuring all logistical details are managed effectively.
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Monitor and respond to emails in designated inboxes related to training and services.
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Manage freelance trainers and teachers to ensure the smooth delivery of all courses.
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Manage freelance interpreters and CSWs to ensure the smooth delivery of communication support services.
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Ensure compliance with Deaf Unity’s policies and procedures (e.g. finance, safeguarding, health and safety, EDI) in every aspect of service delivery
2. Promotion of Courses and Services:
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Develop and implement strategies to promote training, courses and interpreting services to potential clients and students.
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Conduct outreach and build relationships with organisations, businesses, and individuals to increase course enrolment, and training opportunities.
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Utilise various marketing channels, including social media, email campaigns, and partnerships, to promote courses.
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Meet or exceed sales targets for course enrolments and sales of training programmes.
3. Client, Student, and Teacher Support:
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Act as the primary point of contact for students, clients, and teachers, providing exceptional customer service and support.
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Assist with course registration, answer queries, and provide detailed information about training programs.
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Maintain strong relationships with existing clients, students, and teachers, ensuring their needs are met and expectations exceeded.
4. CRM and Invoicing:
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Keep the Customer Relationship Management (CRM) system up to date with accurate and relevant information.
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Generate and manage invoices for BSL and training courses.
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Track payments and follow up on outstanding invoices to ensure timely payment.
5. Feedback and Evaluation:
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Capture feedback from students, clients, and teachers through surveys, or other appropriate methods.
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Analyse feedback to identify areas for improvement and implement changes to enhance course quality and delivery.
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Prepare and present evaluation reports to senior management, highlighting key findings and recommendations.
Qualifications and Skills
Essential
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Strong organisational and multitasking skills with a keen attention to detail.
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Experience of managing staff/a small team
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Excellent written and verbal communication and interpersonal skills.
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Ability to work independently and as part of a team.
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Proven track record of meeting sales targets and promoting services.
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If no existing BSL skills, an interest and commitment to learning BSL is required (free training provided).
Desirable
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Knowledge of BSL (ideally Level 2/3 or above – ongoing BSL training provided for free up to and including Level 3).
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Proficiency in using CRM systems and other administrative software.
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Experience in business outreach and building business relationships and partnerships.
Personal Attributes
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Proactive and resourceful with a problem-solving mindset.
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Passionate about education, training, and supporting the Deaf community.
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Committed to continuous improvement and excellence in service delivery.
Application Process
To apply for the position of Training and Services Manager, please submit your CV and a cover letter detailing your relevant experience, how it matches the criteria and why you are interested in this role by 23:59 Sunday 1st December.
Deaf Unity is a charity that values diversity, equity, and inclusion as essential to our mission. We actively encourage applications from Deaf candidates, and make a commitment to interview all Deaf applicants who apply and who match the essential criteria for the role. If you would like to be considered under this commitment, please let us know in your application.
The client requests no contact from agencies or media sales.
Do you enjoy working with people and have excellent administrative skills? Do you have experience of coordinating volunteers? Do you want to work for a charity that supports people to improve their health and well-being through gardening?
We’re looking for a Client Services Coordinator to support the running of the Thrive London Centre and the Social and Therapeutic Horticulture (STH) programmes that we provide in our gardens in Battersea Park. This role will have responsibility for recruitment and induction of volunteers who provide vital support to the running of our programmes.
Key Responsibilities
- Volunteer Co Ordination
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Corporate Volunteer Day Co-ordination
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General office, financial and other Client Services functions
Based at Thrive London in Battersea Park.
Appointment to this post will be subject to a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.
For more information, please download the Information Pack.
To apply, please email recruitment with your CV and a written statement explaining how you meet the person specification and what you will bring to Thrive.
Closing date for applications: Monday 2 December 9am. Interviews are anticipated to take place on Monday 9 December 2024.
Please download the information pack for more details. Please send your CV and a covering letter/supporting statement that clearly explains how your skills and experience meet the job description and what you can bring to Thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You have substantial experience of working in Housing and Social Care and an in‐depth understanding of mental health issues. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a Service Manager.
Bakery Court and Chapel View are mental health, supported housing and community-based services, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including outreach support, peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for managing the day‐to‐day running of the service, you’ll ensure the quality of support we provide to people who use our services is second to none. Managing service contracts, line managing staff, carrying out inductions, undertaking investigations, putting team development plans in place and supporting business development colleagues – all are aspects of this challenging and rewarding role.
Substantial experience of managing a caseload of individuals with complex needs is a given, as is the ability to lead by example using a firm but inclusive management style. Some housing management experience would be useful too. Open and encouraging, you have lots of tact and diplomacy and are great at managing conflicting priorities. You also have a flexible approach to working hours and are happy to participate in on call arrangements.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
You will be covering the areas of Ulverston and Kendal.
This is a permanent full-time role requiring the post holder to work 37.5 hours per week.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply, please send a CV and covering letter explaining why you feel you are right for the role.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.
Our vision is to break down the barriers that stop people getting the support they need to live a life they value.
Service Manager - Oxfordshire
Location Oxfordshire
Discipline: Care and Support
Job type: Permanent
Salary: £39,140
Expiry date: 4 Dec 2024 23:59
Are you looking for a meaningful career? Would you like the opportunity to become a dedicated Manager, helping individuals with learning disabilities live the best life possible?
We are one of the largest learning disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams.
Join us as a manager with Hft in Banbury, Oxfordshire and you’ll develop your social care career with one of the leading names in the sector. You’ll go to work each day knowing you can make a real difference to the lives of adults with learning disabilities.
What’s in it for you?
We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.
As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.
We offer
- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- and more..
What will you be doing?
As a Service Manager at Hft, you’ll be supporting adults with learning disabilities to live the best life possible. You will be a role model to others through demonstrating excellent support to those we support and you will help the Regional Service Managers to coach, support and manage staff teams effectively. You will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.
The purpose of the role is to assist the Regional Service Manager by holding delegated responsibility in key areas of the day-to-day running of the registered service. You will also have the responsibility to manage the performance of your team; including your team’s delivery of care and support which promotes dignity, wellbeing and independence and a person-centred culture.
Alongside the Regional Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service.
As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.
As a Service Manager, flexibility is important for both you and for the service. We provide 24/7 support to some people, so you will need to have flexibility to take your turn on the on call rota. In emergencies you may need to go into the service, including at nights, weekends or a bank holiday.
A full UK driving licence, with access to your own vehicle, is essential for the role.
About you
- You will have experience supporting adults with complex learning disabilities.
- You need good IT skills and experience of maintaining records to be a success in this role.
- You will have knowledge of CQC regulations
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care (or acceptable equivalent) OR have the ability to achieve this within 18 months of appointment.
- You will have detailed knowledge of Health and Safety issues, and Safeguarding regulations
- If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you.
For more information on the role and responsibilities, please refer to the job description & person spec.
STRICTLY NO AGENCIES PLEASE
We reserve the right to close this vacancy early should we receive sufficient applications.
Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.
REF-217 898
Are you experienced at delivering health or social care at a high quality to adults with complex needs and learning disabilities?
Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire, our client provide accommodation-based services to those in need of care and support, and to those who cannot afford to buy or rent homes at market rates. They fulfil this mission by constructing hundreds of essential new homes and offering care and supported housing services to a diverse range of people. They are now seeking 2 Service Managers for two of their small, supported living services, one based in Hemel Hempstead and the other based in Tring.
As Service Manager, you will oversee and support a dedicated team of frontline workers, supporting beneficiaries with a range of physical and learning disabilities. You will manage the service from a practical, logistical perspective, and will liaise with a variety of health professionals, as well as with the local authority. The Service Manager role offers a first step into a management career for those with great experience within housing and social care; successful candidates will be placed onto a management programme and also offered the opportunity to complete recognised qualifications. Extensive training is provided, meaning that you feel fully equipped for this next stage in your career.
To apply for this role, you must have previous experience of working in the care/support field, supporting those with a variety of complex needs. You must have previous experience of overseeing frontline staff, and of working in partnership with a variety of external agencies.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
In order to apply please, submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Peer Support Service Manager
Ref: 616
Salary: £27,500 per annum
Hours: 37.0 hours per week, Mon - Fri
Contract: Permanent
Working base: HQ, Flitwick
Area covered: Central Bedfordshire, Bedford and Milton Keynes.
Job Purpose
This role is an exciting opportunity to join, manage and support our Peer Support service which offers Peer Support group sessions in Central Bedfordshire, Bedford and Milton Keynes. This is a varied role where the post holder will be responsible for coordinating the day-to-day operations of the service and for the line management of Peer Support Coordinator, Peer Mentor Facilitator, Peer Support Workers and volunteers across BLMK.
The role will also involve the assessment and processing of new referrals and leading and supporting on more complex cases that may require intervention for suitability. The success candidate will work with the Lived Experience Operational Services Manager to ensure that the Peer Support service consistently provides quality support for service users and is managed effectively in line with KPI’s.
Key Responsibilities
- Operate a Peer Support service including peer support groups and mentoring across localities in Central Bedfordshire, Bedford Borough and Milton Keynes and ensure outcomes which supports individuals with mental health and wellbeing needs in line with Mind BLMK’s agreed Peer Support model and requirements as well as contract requirements.
- Carry out assessments on individuals’ suitability for Mind BLMK’s Peer Support service in line with the Access to Service procedure.
- Work with the Lived Experience Operational Services Manager to ensure regular involvement of service users, volunteers and staff on local service delivery, organisational matters and wider mental health strategies.
- Provide cover and support for Peer Support groups and mentor facilitator in line with service needs.
- Spend time regularly in each location, ensuring best practice is in place across all aspects of the service, from assessment & delivery to data input & reporting.
- Work with the Lived Experience Operational Services Manager to support a team who bring their Lived Experience of mental health to their roles, keeping an up to date understanding of working with and managing those with Lived Experience.
- Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of Peer Support Coordinator, Workers, Mentor Facilitator and volunteers).
- Provide the infrastructure Peer Support Workers need to deliver the support safely and confidently, including identifying and implementing opportunities for upskilling, progression and training.
Entitlements/benefits:
- 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Optional Health Plan
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: Wednesday 26th November 2024
Interview date: TBC
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
About the role
Location: Home based, flexible location within the Hertfordshire area. Including an expectation of travel through the Essex and Hertfordshire area.
As a Local Services Manager, you will be home based, leading and inspiring geographically dispersed teams, whilst working as part of a wider Area Management Team, to deliver these fantastic services.
Your work will primarily be as an operational leader, managing our dementia support & groups services across Hertfordshire. You will also have a great opportunity to build relationships and engage external stakeholders, including working closely with Local Authorities and Health colleagues and Commissioners within an Integrated Care System setting.
About you
You have a fabulous team of dementia experts, your role is to manage, support and inspire them to deliver to their best and thrive as a team.
- You will be optimistic, engaging, with great attention to detail.
- You will understand the need to build high performing teams, with great team spirit and a collaborative approach.
- You will have experience of working from home or in the community, and you will be confident in building relationships and team engagement through virtual solutions and face to face team activity.
- You will live within the relevant Integrated Care System boundary for the job.
- You will have great interpersonal skills and as operational leader.
- An understanding of the health and care sector, either through work or personal lived experience is beneficial.
- The right experience of delivering services, coaching and developing others, and the right attributes are key.
- Commitment to building inclusive services, ensuring equity and valuing diversity.
As an inclusive employer, and one that serves people with dementia across our whole community, we actively welcome applications from people with different backgrounds.
We also welcome applications from people taking their first step into leadership, as long as you have experience of developing, mentoring and/or coaching others.
Closing date: 18th November 2024.
Interview date: TBC
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
We are recruiting a motivated and driven Children’s Service Manager who is passionate about supporting parents and children who are affected by domestic abuse. This is a fantastic new opportunity for you to play an integral role in managing a new children’s service across Warwickshire.
The post holder will provide line management and support to staff and will provide supervision on complex casework issues. In this role you will also be responsible for ensuring that contractual and other funding requirements are met fully, and that Refuge’s high-quality standards are maintained.
The role also involves working closely with teams, to ensure that children and young people are supported as a victim/survivor of domestic abuse, in their own right.
The role will include taking part in the managers out of hours on call rota to support staff responding to out of hours emergencies across the Warwickshire services.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Due to travel around Warwickshire, the use of a car is essential to the role.
Closing Date: 09:00am 22 November 2024
Interview Date: 2 December 2024
The client requests no contact from agencies or media sales.
Off The Record (OTR) is an independent charity based in the Havant Borough. We have been supporting young people and their families in South East Hampshire since 1977.
Young people are at the heart of what we do, and we aim to support the emotional health and wellbeing of our community's young people through one-to-one counselling, information and support, and group support for 11-25 year olds and their families.
We are looking for a motivated, capable, and adaptable Family Services Team Manager.
OTR embraces equity, diversity, and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Please advise us of any requirements to support your application to us.
PLEASE NOTE - A cover letter is important to help us understand more about you and your interest in the role, beyond your CV. Please also be sure to send a cover note telling us why you want to work here, how you feel you meet the essential criteria from the section below, and your availability for hours.
- Are you passionate about making a difference to the emotional health and wellbeing of the young people in our community?
- Do have the drive and ambition to support service growth and development?
- Do you have bags of enthusiasm and enjoy working in a small close-knit team?
Then we would love to hear from you! In return we can offer:
- A supportive team and a positive and caring work environment where everyone’s ideas for improvement are welcomed and valued
- In house training and opportunities including in the areas of emotional health and wellbeing.
- Social events to get to know your colleagues and have some fun!
- NEST pension scheme, free on-site parking, company sick pay.
This is a fantastic opportunity for you to play an integral role in improving the lives of young people in South East Hampshire, by overseeing our new portfolio of young people’s and family support services.
Salary: £16 to £17.91 per hour (based on experience – FTE @ 37 hours = £30,784 to £34,450)
Hours: Full time preferred but would consider applicants interested in working between 30 - 37 hours per week over 4 days
Reporting to: CEO
Responsible for: Family and Young People’s Services
Key Tasks and Responsibilities
Leadership and Management
Provide inspirational and approachable leadership and management support to all staff, volunteers and sessional workers within the team including:
- Providing 1-2-1’s, coaching, observations and safeguarding / management supervision.
- Leading staff and volunteer team meetings.
- Overseeing absence management and welfare.
- Leading on team recruitment.
- Supporting and attending team social and wellbeing activities.
Services Development and Delivery
- Ensuring our group work and Young Carers services are coordinated, delivered, monitored and evaluated against internal targets and service level agreements / contracts.
- Being part of the designated safe guarding officer team.
- Developing and communicating quarterly plans in advance for all services.
- Developing new and existing programmes and activities in line with demand and funding opportunities.
- Building and maintaining working relationships with other providers and organisations, including representing OTR at networks and forums within the local statutory and voluntary sector.
- Overseeing quality of service delivery, including identifying and implementing opportunities for improvement.
- Covering service delivery for OTR programmes and activities as needed.
Compliance, Reporting, Policy and Procedure
- Overseeing induction and training of staff and volunteers within the team, including ongoing training needs analysis.
- Handling and recording feedback and complaints in accordance with OTR policy.
- Producing internal and external funder and board reports
- Monitoring the accuracy and timeliness of data entry and outcomes evaluations of all services in the team.
- Overseeing the handling and monitoring of safeguarding concerns and protocols.
- Overseeing of health and safety procedures and team compliance against all OTR policies.
- A Designated Safeguarding Officer as part of a DSO team reporting to the DSL.
Other
- Key holder and building open / closure responsibilities, including cash handling.
- First Aider and Fire Warden.
- Participate in all requested training and management supervision.
- Any other reasonable tasks as set by your line manager.
Person Specification
Essential Criteria
- Successful track record of leading and managing teams in a children and young people and/or family services delivery setting.
- Recent experience delivering programmes and activities within children and young people and/or family services.
- Experience managing safeguarding’s
- Awareness of contemporary issues affecting children, young people, and families.
- Training qualification and/or equivalent experience delivering training and services for young people / family services.
- Experience managing a team in line with statutory and compliance obligations including Safeguarding, Health and Safety, Date Protection and GDPR, Confidentiality, and Equality, Diversity, and Inclusion.
- Monitoring, evaluating, and producing service reports to a high standard for internal and external audiences.
- Managing feedback and complaints at a senior level including responding to and resolving matters raised by both external stakeholders and service users in a professional manner and in keeping with policy and procedure.
- Confident and capable user of Microsoft Office suite (Microsoft 365).
- Able to use Excel, including to create reports.
- Willing and able to travel within South East Hampshire.
- Available for evening working by arrangement and occasional weekend work.
Desirable
- Level 3 certificate, diploma, or equivalent in a related area – for example Health and Social Care, Youth Work.
- Experience developing training programmes for the children and young people / family services workforce.
- Knowledge of the local voluntary / statutory sector.
- Knowledge of relevant legislation and regulation including the Children’s Act and associated statutory guidance.
- Experience in the voluntary sector as a worker, volunteer, or service user.
- Experience using social media in a business setting.
- Experience using in-house databases and data entry.
Attributes
- Confident and capable written and verbal communicator – able to communicate effectively with service users, external partners, agencies and professionals.
- Able to work responsively and efficiently in a demanding environment where there can be regular interruptions, competing priorities, and tight timescales.
- Capable of managing, supporting, and motivating staff dealing with difficult clients.
- Enjoy team working in a close-knit team.
- Flexible and adaptable to cover the team, and changing programme and activity needs.
- Positive attitude to young people.
- Self-motivated and able to work without supervision when required.
- Committed to equality, diversity and inclusion.
- Able to maintain professional boundaries including appropriate levels of confidentiality.
As part of our commitment to safe recruitment, all staff appointments are subject to Enhanced DBS with Barred List checks and references will be taken up.
OTR embraces equal opportunities, diversity and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
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The client requests no contact from agencies or media sales.
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To apply for this role, you must have previous experience of working in frontline services for people experiencing homelessness, or those with complex needs. You will also have demonstrable line management experience, and a knowledge of relevant legislation in relation to homelessness, housing and the equalities act.
If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. Applications will be reviewed, and interviews scheduled with the client, on an on-going basis.
At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently recruiting for a Team Services Manager at A Rocha UK, a key role that will be instrumental in driving our mission to mobilise Christians for conservation. The right candidate will have the opportunity to streamline operations, enhance administrative processes, and support a dynamic team dedicated to environmental impact.
Purpose of Job: An exciting opportunity for a resourceful Team Services Manager to support the operation of our organisation; managing relationships with outsourced providers and implementing the most efficient administrative procedures. You will be the ‘go-to’ person for the whole team for IT, HR, H&S, and General Admin enquiries. You will contribute to the development of new office systems and processes, leading projects and working closely with the Finance and Resources Director in providing operational and administrative support. This is a varied role and the successful candidate will have a range of relationship management and administrative duties. You will have excellent communication and organisational skills, a ‘can-do’ attitude, and are someone that seeks to discover new ways to do the job more efficiently. The aim of this role is to ensure all support activities are carried out efficiently and effectively to allow the other operations within the organisation to function properly.
Key responsibilities:
In addition to working closely with and supporting the Finance and Resources Director (FRD), the Team Services Officer will have the following responsibilities:
Human Resources:
● Manage the relationship with our external HR support
● Administrator of the HR Management Software Bright HR with responsibility to ensure effective use throughout the organisation
● Responsible for the annual review of the staff handbook and HR policies, in conjunction with external HR support
● Facilitating recruitment of new staff, working with recruiting manager to ensure good HR practice and following of the recruitment process (contracts, salary letters, overseeing onboarding)
● Responsible for clear onboarding and offboarding procedures for staff and volunteers
● Coordination of the induction of new staff
Please see attachment for further responsibilities
The client requests no contact from agencies or media sales.