Service management jobs

Deputy Service Manager

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Job Title: Deputy Service Manager

Location: Based within a non-residential service in Wembley, working within communities, homes, and other residentials. This service does have step free access however we are unable to guarantee this at some of the other locations where the role is based such as homes and community based locations.

Salary: £31,700

Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work outside these hours as per service/participant requirements. You will also take part in our out of hours on call rota for managers.

About the Role

This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness. This is a floating support service based in the heart of Wembley, near the Civic Centre. With a team who are dedicated to supporting our participants within their homes, communities, and in outreach based support.

Key Responsibilities Include:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

About You

We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Understanding of homelessness and complex needs of people from different backgrounds
• Ability to provide high quality support and line management to staff.
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

We're looking for a kind, compassionate and resilient Domestic Abuse Refuge Service Manager to join our Domestic Abuse Social Care Service in Tower Hamlets. No personal care or experience required, just the right values.

£40,000.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Service Leadership and Operational Management

• Lead the day-to-day delivery of the refuge service, ensuring a safe, high-quality, trauma-informed environment for women and children fleeing domestic abuse.

Safeguarding, Risk and Safety Management

• Oversee the completion and quality assurance of customer risk assessments, individual safety plans, and support plans to ensure they remain person-centred, responsive, and outcome-focused.

Staff Leadership and Performance Management

• Provide strong and effective leadership to the refuge team, creating a positive, inclusive, and high-performing culture focused on delivering excellent customer outcomes.

Quality Assurance, Partnerships and Service Development

• Work collaboratively with the Head of Service and Quality team to ensure the service consistently delivers excellent standards of support, achieves compliance requirements, and embeds best practice across all areas of delivery.

Compliance and Professional Practice

• Ensure all work is carried out in accordance with organisational policies, procedures, legislation, and professional standards.

About you:

Knowledge and Experience

• Extensive knowledge and understanding of domestic abuse and Violence Against Women and Girls (VAWG), including the impact on women, children, and families.

Skills and Abilities

• Ability to lead, motivate, and develop teams to deliver high-quality, trauma-informed services.
• Strong risk assessment, decision-making, and problem-solving skills, particularly in relation to safeguarding and high-risk cases.

About us

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Barnardo's is seeking a skilled and ambitious Children's Services Manager to lead a diverse and high-impact portfolio of services across the Midlands.

This is a unique opportunity to oversee a broad range of provision supporting children, young people and families with varying and often complex needs. The postholder will lead services including Warwickshire BASE, which provides targeted support to improve emotional wellbeing, resilience and engagement with education; the Household Support Fund, delivering practical support to families experiencing financial hardship; Pathway to Potential, offering early help and targeted interventions to strengthen family resilience and relationships; and Wolverhampton Power 2, supporting children and young people to develop confidence, emotional wellbeing and life skills.

In addition, the role includes oversight of Dudley Advocacy, which ensures children and young people's voices are heard through independent advocacy, as well as Sandwell SENDIASS and Warwickshire SENDIASS, both of which provide impartial information, advice and support to children, young people and families navigating special educational needs and disabilities (SEND) systems.

This varied portfolio spans early help, targeted support, SEND services, advocacy and community-based provision. It requires a confident and adaptive leader able to operate across different service models, funding streams and local authority areas.

Key responsibilities include:

• Providing strategic and operational leadership across a multi-service, multi-area portfolio
• Ensuring high standards of safeguarding, quality, and performance across all services
• Leading and developing multidisciplinary teams delivering a range of interventions and support
• Overseeing service contracts, budgets and compliance within differing commissioning frameworks
• Building strong partnerships with local authorities and key stakeholders across Warwickshire, Wolverhampton, Dudley and Sandwell
• Driving service development, innovation and continuous improvement
• Ensuring the voices of children, young people and families shape delivery and design

About you:

• Significant experience managing diverse children's services, ideally across multiple local authority areas
• Strong leadership capability with experience of leading managers and dispersed teams
• Knowledge of SEND, advocacy, early help and family support services
• Experience of working in complex, multi-agency environments and managing external partnerships
• A track record of delivering against performance, quality and contractual requirements
• A passion for improving outcomes for children and tackling inequality

This is an exciting opportunity to lead a complex and rewarding portfolio, making a meaningful difference to children and families across multiple communities.

The role requires a flexible and responsive approach to working across a wide geographical area, with regular travel to services and partner locations to maintain visibility, build relationships and support teams. At the same time, the postholder will be expected to work in an agile way, using virtual platforms effectively to lead, manage and collaborate across dispersed services. This balance of physical presence and remote working is key to ensuring strong leadership, consistent oversight and accessible support for staff, while maintaining efficiency and responsiveness across the portfolio.

For more information about the service porfolio, please refer to the additional information sheet. 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible

We have an opportunity for a Supported Living Service Manager to lead two well-established supported living services, supporting around eight adults with learning and physical disabilities.

This is a hands-on leadership role focused on delivering high-quality, person-centred support while maintaining strong standards of compliance and team performance.

You will:

• Lead and develop staff to deliver safe, respectful and outcome-focused support
• Ensure services are fully compliant with CQC expectations
• Promote independence, choice and meaningful daily activity
• Build a positive, stable and well-performing team culture
• Continue to develop services in line with individual needs and organisational standards

At PLUS, you will be supported by industry-leading digital systems covering care planning, medication, health delivery, training and communication. These systems reduce administrative burden and allow you to spend more time leading your team and focusing on the people you support.

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About You

We are looking for a confident and values-driven manager who can combine practical leadership with strong standards.

You will:

• Have experience managing or developing supported living services
• Be confident leading teams and maintaining high standards of care and compliance
• Have good knowledge of:
  • CQC regulations and expectations
  • The Mental Capacity Act (2005) and DoLS
• Hold (or be working towards) a Level 5 Diploma in Leadership for Adult Care

You will also:

• Lead by example and take ownership of your services
• Build strong relationships with staff, service users and families
• Focus on outcomes and independence, not just processes

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About PLUS

PLUS is a values-driven organisation supporting adults with learning disabilities to live independent and fulfilling lives in the community.

We focus on delivering real outcomes, helping people to build confidence, maintain independence and take part in everyday life.

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Benefits

• 33 days annual leave (including bank holidays)
• Pension scheme
• Employee Assistance Programme
• A supportive and accessible senior leadership team that works closely with Service Managers to resolve challenges and drive practical solutions
• Modern digital systems that streamline administration and support high-quality care delivery

We have an opportunity for a Supported Living Service Manager to lead two well-established supported living services, supporting around eight adults with learning and physical disabilities.

This is a hands-on leadership role focused on delivering high-quality, person-centred support while maintaining strong standards of compliance and team performance.

You will:

• Lead and develop staff to deliver safe, respectful and outcome-focused support
• Ensure services are fully compliant with CQC expectations
• Promote independence, choice and meaningful daily activity
• Build a positive, stable and well-performing team culture
• Continue to develop services in line with individual needs and organisational standards

At PLUS, you will be supported by industry-leading digital systems covering care planning, medication, health delivery, training and communication. These systems reduce administrative burden and allow you to spend more time leading your team and focusing on the people you support.

---

About You

We are looking for a confident and values-driven manager who can combine practical leadership with strong standards.

You will:

• Have experience managing or developing supported living services
• Be confident leading teams and maintaining high standards of care and compliance
• Have good knowledge of:
  • CQC regulations and expectations
  • The Mental Capacity Act (2005) and DoLS
• Hold (or be working towards) a Level 5 Diploma in Leadership for Adult Care

You will also:

• Lead by example and take ownership of your services
• Build strong relationships with staff, service users and families
• Focus on outcomes and independence, not just processes

---

About PLUS

PLUS is a values-driven organisation supporting adults with learning disabilities to live independent and fulfilling lives in the community.

We focus on delivering real outcomes, helping people to build confidence, maintain independence and take part in everyday life.

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Benefits

• 33 days annual leave (including bank holidays)
• Pension scheme
• Employee Assistance Programme
• A supportive and accessible senior leadership team that works closely with Service Managers to resolve challenges and drive practical solutions
• Modern digital systems that streamline administration and support high-quality care delivery

Regional Service Manager (1 x FTE)

Change Lives. Fight Harm. Join Our Team.

Are you ready to tackle one of today's most hidden public health crises?

The South East Gambling Harms Partnership—a strategic collaboration across eight regional Citizens Advice offices (East Berkshire, West Berkshire, Reading, Wokingham and Basingstoke, Rushmore, Tadley and Hart)—has secured dedicated funding through the Office for Health Improvement and Disparities (OHID). We are launching a pioneering initiative across Berkshire and North Hampshire to identify, prevent, and reduce the devastating impacts of gambling harms.

We are recruiting for 8 roles to build this brand-new, regional project team. Roles based in Berkshire will be employed by Citizens Advice Wokingham and roles based in North Hampshire will be employed by Citizens Advice Hart :

Available Roles

Regional Service Manager (1 x FTE)

● Salary: £38,682 – £46,580 + 10% employers pension contribution

● The Role: The strategic architect of the project. You will lead the team, build partnerships with NHS and local authority commissioners, and embed gambling harm prevention into regional health strategies.

Core Details

● Hours: 37.5 hours per week

● Contract: Fixed term until 31st March 2028 (Flexible working available)

● Location: Hybrid working with regular regional travel across Berkshire and North Hampshire.

Why Join Us?

You will sit at the intersection of Public Health and Economic Resilience. At Citizens Advice, our people are at the heart of everything we do. We offer an inclusive, learning-focused culture that deeply values a healthy work-life balance. We highly value diversity and actively encourage applications from individuals with lived experience of the issues we address.

Ready to Apply?

Please download the full application pack for your chosen role via the Citizens Advice Wokingham Website or apply directly through the Charity Jobs portal.

TPP Recruitment is supporting a small, community-based charity to recruit an Interim Service Manager on a fixed-term basis. This Interim Service Manager role is a brilliant opportunity to lead a vital service supporting people facing real hardship, while also shaping systems, quality, and service development during a period of change.
 
Details

• Salary: £37,811 FTE
• Location: Northwest London
• Working Pattern: 32 hours across 4 days (Monday–Thursday)
• Working arrangements: Hybrid (2 days per week on site)
• Contract: Fixed term to 20th April 2027

 
About the Role

As Interim Service Manager, you’ll manage and develop services across multiple sites, leading staff and volunteers.  Focusing on monitoring and evaluation alongside planning out services around funders.  You’ll combine hands-on front line delivery (including a small caseload) with oversight of quality, compliance, and continuous improvement. You’ll work closely with senior colleagues, to help implement new initiatives and strengthen the service’s impact.
 
Key Responsibilities

• Lead day-to-day delivery of the service
• Hold a small caseload to stay connected to frontline delivery and community needs
• Maintain high-quality, compliant provision, ensuring delivery aligns with funder expectations and internal standards
• Use case management systems to report on cases and outcomes, supporting funding needs and future applications
• Drive service development, reviewing procedures and improving systems
• Undertake quality assurance activity 
• Support effective volunteer management
• Contribute to budgets, monitoring, evaluation, stakeholder feedback, and action planning

Skills / Experience Required

• An experienced Service Manager or Programme Manager used to running front line services
• Charity sector background
• Strong project/service improvement experience
• Confidence with case management and using data to inform reporting and improvements
• Knowledge of working with a variety of funders/commissioners

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Service Manager​

Salary: £19,752 pro rata (£29,628 FTE) £15.19 per hour

Hours: 25 hours per week Monday to Friday, 8:30am to 1:30pm

Location: Dove Lodge, Littlehampton, West Sussex (mainly office based with occasional hybrid if and when agreed)

Contract: Permanent (Subject to funding)

Closing date: Midnight on Tuesday 7 July 2026

Interviews: We anticipate holding interviews on Wednesday 15th July 2026.​

Every day, elderly and vulnerable residents across the Arun District rely on Arun Community Transport to get to their doctors, hospitals and social activities. For many of them, our volunteer drivers are more than transport, they are a lifeline.​

We are looking for a Service Manager to take overall operational responsibility for our busy office and the service that makes this possible every morning. This is a hands-on, varied role with genuine community impact. You will oversee our booking and transport management system, ensure vehicles and drivers are safe and compliant, look after our members and their experience of the service, and lead a small, dedicated team of paid staff and volunteers.​

No two days are alike. You will need to be organised, calm under pressure and someone who genuinely cares about the work we do. In return you will join a passionate, community-rooted organisation and play a central role in keeping it running.​

What you will be doing​

• Taking overall operational responsibility for the service, including scheduling, compliance, systems and member experience

• Leading our Administrator and a team of office and driver volunteers

• Overseeing our booking and transport management system, ensuring it runs effectively and that all records are accurate

• Keeping our Wheelchair Accessibility Vehicle and all driver vehicles safe, insured and compliant

• Working closely with the CEO to develop and improve the service

​

What we are looking for​

• Experience in an operational, scheduling or coordination role

• Experience leading or supervising a team, paid or voluntary

• Highly organised, calm under pressure and confident with digital systems

• A genuine commitment to making a difference in the local community

• Experience in the charity or community transport sector is desirable but not essential​

We anticipate holding interviews on the Wednesday 15th July 2026.​

​

Service Manager - Part time

Location: Northamptonshire

Salary: £21,600 per annum

Vacancy Type: Permanent, Part Time

About The Role

We’re launching a brand-new Day Rehab Programme in North Northamptonshire and are looking for a Service Manager to help shape and lead it from the ground up. This is a part-time role (21 hours per week, with flexible working patterns available), offering the chance to build a service that will make a real difference in people’s recovery journeys.

You’ll also support the development of a new LERO, helping it grow towards independence and sustainability, while working closely with the Regional Manager and wider partners.

What you’ll be doing

This is a hands-on leadership role where you’ll balance operational delivery with strategic input.

• Lead delivery of the Day Rehab Programme (Self-Help Addiction Recovery model)
• Support the setup and development of a new LERO service
• Line manage a Lead Counsellor, Administrator, and LERO staff
• Work with the Regional Manager on strategy, business planning, and service improvements
• Build and maintain strong relationships with commissioners and key stakeholders
• Ensure accurate data, timely reporting, and full audit compliance
• Monitor performance against service level agreements and targets

What We're Looking For

You'll be confident leading services in a fast-moving environment, with the ability to support both people and performance.

• Experience in service management within health, social care, or substance misuse
• Strong leadership and team management skills
• Confidence working with data, reporting, and compliance frameworks
• Ability to develop partnerships and work collaboratively with external stakeholders
• A proactive, organised, and solutions-focused approach
• Commitment to safeguarding, quality, and continuous improvement

As this is a part-time role, it may particularly suit a practising counsellor, therapist, or other health and social care professional who wishes to combine service leadership with an existing private practice or portfolio career. However, we welcome applications from all candidates who can demonstrate the skills, experience, and availability required for the role.

No two days will be the same, you might be shaping service delivery in the morning, supporting your team through supervision in the afternoon, and reviewing performance data or meeting commissioners later in the day.

Some flexibility is required, including occasional evening or weekend work, and travel within the region may be necessary.

This is a rare opportunity to help design and embed a brand-new service from day one. You’ll play a key role in shaping recovery pathways, building a strong team culture, and ensuring high-quality support for service users.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - 

• Flexible working
• Training and development opportunities
• BHSF Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

About The Role

This is more than a management role. As Service Manager at Preston Foyer, you will lead across two town-centre sites, creating a safe, ambitious environment where young people can grow in confidence, develop skills and move towards independence.

Working in strategic partnership with the Foyer Federation, Preston Foyer is shaped by Advantaged Thinking, focusing on young people’s strengths, talents and potential. You will lead a passionate team to deliver excellent housing, support and opportunity, while championing Youth Foyer accreditation standards.

Why join us?

Every day at Preston Foyer is a chance to make a real difference. You will lead a service that gives young people more than a place to stay – it gives them stability, opportunity and belief in their future.

What you will do

You will provide strong, visible leadership and drive quality, performance and innovation across the service, ensuring young people receive high-quality, person-centred support.

• Lead and inspire a multidisciplinary team across two sites.
• Create a safe, strengths-based environment for young people.
• Deliver high standards in housing management, safeguarding, compliance and health and safety.
• Build strong local partnerships and open up opportunities in education, employment and training.
• Drive service improvement and better outcomes for young people.

About You

You will be an experienced leader with a background in supported housing, homelessness, youth services or a related field. You will know how to inspire teams, build partnerships and create services that are compassionate, ambitious and focused on young people’s potential.

If you want a role where you can genuinely change lives, we would love to hear from you. Join Preston Foyer and help young people build the future they deserve.

The benefits on offer

In return for helping to transform lives, we’ll give you access to some great benefits. These include:

• 26 days annual leave rising to 31 days
• An extra day off on your birthday
• A High Street discount scheme (great savings both on and off-line)
• Pension with life assurance
• Discounted private medical insurance
• Loans available for financial emergencies
• Occupational Sick Pay
• A full Induction package and training relevant to the role
• Long service awards from 2.5 years
• Support to learn and develop your career

Service Manager – Community Services

Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.

About Safenet

Safenet delivers domestic abuse services across the North West, including refuges for women and children, safe houses for men, and community-based support.

We provide trauma-informed, survivor-led services and work with partners to help people stay safe and rebuild their lives.

About the Role 

As Service Manager – Community Services, you will lead the operational delivery of community-based domestic abuse services, including IDVA, triage and outreach support for adults, children and young people. Working closely with the Area Operational Lead and as part of the Senior Leadership Team, you will provide strong, values-led leadership to frontline teams, drive service performance, and ensure delivery is safe, responsive, trauma-informed and survivor-led. You will also play a key role in strengthening partnerships, supporting service development and ensuring services remain compliant, effective and sustainable.

Women only occupational requirement: This post is open to women only under Schedule 9, Part 1 of the Equality Act 2010. Due to the nature of the role and the needs of the survivors we support, Safenet considers being a woman to be a genuine occupational requirement for this position.

Key responsibilities

• Lead the day-to-day operational delivery of community domestic abuse services, ensuring support is safe, timely, trauma-informed and survivor-led.

• Provide effective leadership, supervision, reflective practice and case management oversight to staff, supporting wellbeing, accountability and professional development.

• Oversee referrals, allocations and case progression to ensure survivors receive an appropriate, equitable and responsive service, with risk managed effectively.

• Monitor service quality, performance and outcomes through audits, data, survivor feedback and reporting, and use this insight to drive continuous improvement.

• Ensure compliance with safeguarding, legal, contractual and organisational requirements, maintaining accurate oversight of governance and risk.

• Build and maintain strong partnerships with statutory, voluntary and community organisations to strengthen referral pathways and improve outcomes for survivors.

• Support service planning, workforce coordination and cover arrangements to ensure safe staffing and consistent service delivery across periods of leave and absence.

• Contribute to strategic development, identifying emerging needs, supporting service growth and helping to shape high-quality, inclusive responses for diverse communities.

What you’ll need 

Essential: 

• Experience of managing or leading teams within domestic abuse, social care, housing, community safety or a related support environment.
• Strong knowledge of domestic abuse, trauma-informed practice, safeguarding for adults and children, and risk management in complex cases.
• Ability to provide effective supervision, case oversight and reflective support that promotes staff wellbeing, professional curiosity and high-quality practice.
• Experience of performance monitoring, report writing and using data, feedback and outcomes information to support service improvement.
• Ability to build positive working relationships with statutory, voluntary and community partners and represent the organisation confidently in multi-agency settings.
• Excellent communication, organisational and IT skills, with the ability to manage competing priorities and maintain accurate records and reporting.
• Commitment to equality, inclusion and survivor-led practice, with the ability to model Safenet and Calico values in day-to-day leadership.

Desirable 

• ILM, CMI or another relevant management qualification, or evidence of continued professional development in leadership.
• Experience of service development, project delivery, change management or supporting new initiatives within a support service setting.
• Knowledge of Women’s Aid National Quality Standards and relevant legislation and frameworks relating to domestic abuse and safeguarding.
• Understanding of budget monitoring, contract requirements or income maximisation within a commissioned or grant-funded service.

Salary: £ 36’500
Hours: 37 per week
Contract: Permanent
Location: Bury
Closing date: 19th June 2026

Telephone screening: 25th June 2026
Interview date: 29th June 2026

We are committed to safeguarding and promoting the wellbeing of adults, children and young people. Appointment will be subject to appropriate safer recruitment checks. We welcome applications from all backgrounds and are committed to inclusive, anti-discriminatory and anti-racist practice.

About The Role

Are you looking for a leadership role where you can make a real difference to dementia services across Norfolk and Suffolk?

Do you have the skills to manage contracts, lead and support a team, and work collaboratively within a multi-agency pathway to improve outcomes for people affected by dementia?
We’re excited to offer an opportunity to join Alzheimer’s Society as a Local Services Manager for Norfolk and Suffolk. In this role, you’ll provide leadership and oversight for locally commissioned dementia support services, ensuring they are high-quality, person-centred, and responsive to local need. You’ll work closely with partners across health, social care and the voluntary sector, using insight and lived experience to shape service delivery and continuous improvement.

This is a home-based role, with regular travel across Norfolk and Suffolk, and occasional travel across the wider region for meetings, engagement activity and partnership working. Mileage expenses will be paid from the Norfolk and Suffolk border.

If you’re a collaborative, organised and values-driven leader who is motivated by making a meaningful impact for people affected by dementia, we’d love to hear from you.

About you

You will have:

- Experience in managing or supporting service delivery, ideally within health, social care or community settings or transferable experience from related sectors.
- Experience in leading teams and managing contracts.
- Passionate about improving services for people affected by dementia and committed to our values.
- Comfortable working independently and collaboratively across a dispersed team.
- Have organisational and relationship-building skills, with the ability to engage stakeholders and monitor performance.
- Be able to travel regularly across Norfolk and Suffolk and maintain a strong local presence.

Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.

Key Responsibilities:

- Provide operational and contractual oversight of the Norfolk and Suffolk dementia support service, ensuring delivery in line with the contract.
- Lead, manage and support a team of Dementia Advisers, ensuring high-quality, person-centred support and strong performance
- Work in close partnership with other Local Services Manager to ensure consistent, seamless service delivery across Norfolk and Suffolk.
- Develop and maintain effective relationships with local authorities, NHS partners and wider pathway stakeholders.
- Use performance data, quality assurance and lived experience insight to identify opportunities to strengthen services and improve outcomes for people affected by dementia.

Interviews for this role have been provisionally scheduled to take place via MS Teams on w/c 22nd June 2026.

Deputy Service Manager - Supported Living - Stroud

Lead with Purpose. Inspire Independence.

At Hft, a leading Social Care provider, we stand alongside learning-disabled adults, empowering them to live life their way. As a Deputy Service Manager, covering this 10 month maternity contract in Stroud, you’ll work closely with the Service Manager to create supported living services that provide genuine choice, independence, and opportunities to achieve goals. There is a chance that the role could be extended.

You’ll lead and inspire your team to deliver safe, inclusive, and person-centred support, turning everyday moments into experiences that bring dignity, skill-building, and belonging. Your leadership will have a direct, positive impact on the lives of the people we support.

What you'll be doing

As a Deputy Service Manager, you’ll lead and inspire your team to create meaningful, outcomes-focused services:

• Spend at least 20% of your time on shift, supporting your team, role-modelling great practice, and mentoring colleagues
• Lead by example, promoting kindness, respect, and person-centred values in everyday practice
• Coordinate and oversee person-centred support across multiple services, ensuring consistency and quality
• Keep services safe, compliant, and focused on positive outcomes for the people we support
• Observe and support your team’s practice, offering constructive feedback and guidance for continuous improvement
• Encourage and develop your team, helping them grow in confidence, skills, and expertise
• Build open, trusting relationships with families, carers, partners, and external agencies
• Support your Service Manager by stepping in when needed, ensuring services run smoothly and consistently
• Take part in the on-call duty manager rota and occasionally support in other services, helping the wider team as needed

Who You Are

You’re passionate about enabling learning disabled adults to live life their way, and you bring:

• Experience managing supported living services for learning disabled adults
• A Level 4 Lead Practitioner Diploma in Adult Care or hold a Level 3 diploma and be willing to undertake this apprenticeship qualification within an agreed reasonable timescale as part of a development plan
• Strong leadership skills that inspire and develop your team
• A proactive, solution-focused approach to delivering excellent services
• Excellent communication and relationship-building skills

Life at Hft

Joining Hft means becoming part of a team that believes every learning disabled adult should have the opportunity to live life their way. We’re a social care provider with a clear focus on the people we support, and we’re committed to delivering high-quality, sustainable services.

In this role, your leadership will directly influence how people achieve their goals, build independence, and engage with their communities. You’ll be part of a warm, inclusive environment where your guidance helps teams grow, take initiative, and deliver experiences that truly matter.

Our values guide everything we do: we’re kind and compassionate, inclusive, positive, and solution-focused, with a clear vision for the best possible life for everyone we work alongside.

What We Offer

• A role with real impact, where your leadership empowers others
• A warm, supportive, and inclusive team culture.
• A role with real impact, where your work empowers others.
• 33 days’ annual leave (including bank holidays)
• Access to award-winning training and career development
• Flexible pay options via Wagestream
• Wellbeing support including Digital GP, counselling, and mental health services
• Discounts on mobiles, life assurance, and referral rewards
• Family-friendly policies and return-to-work bonuses

Stand alongside learning disabled adults as they live life their way. Apply today and become part of a future where everyone’s life is truly their own.

Accessibility: We believe everyone should have the support they need to succeed. If you require any reasonable adjustments during the application process or in the role itself, Hft - proudly a Disability Confident Employer - is committed to ensuring disabled people can apply, succeed, and thrive with us.

Background checks: We’re committed to keeping the people we support safe, so this role requires a satisfactory DBS and background checks. Don’t worry; we’ll guide you through the process.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Luton Wellbeing Service Manager
Post no: 664
Working base: Luton Wellbeing Centre, LU1
Contract type: Permanent
Hours: 37 hours per week
Work Pattern: 5 days per week, Monday to Friday + some occasional out of hours work
Salary: £28,325 per annum

About our Wellbeing Centres

We offer a safe, non-judgmental space to take part in group activities, chat with others over a cuppa, play a game, read a book, or just sit quietly over some mindful colouring. Our sessions are facilitated by our recovery workers, students and volunteers who can also provide information about other services available locally and on ways to support your well-being.

About the Role

This is an exciting opportunity to oversee the daily operation of the Mind BLMK Luton Mental Health Prevention and Recovery Service.

Based at our Luton Wellbeing Centre the service provides a range of activities, groups and support opportunities throughout the week, helping people to manage their mental health, build confidence and progress through their own recovery journeys.

The Service Manager role is varied and rewarding, ensuing the smooth running of the service and playing a key role in shaping and enhancing the service to ensure it continues to meet the needs of the local community. Working in line with Mind BLMK values, you will monitor performance and drive service improvement, promote the service across the area, and build strong partnerships with local organisations, community groups, and key stakeholders.

You will oversee referrals into the service, lead on the assessment of more complex cases to determine suitability, and ensure the delivery of high-quality, person-centred support. You will also provide day to day leadership and supervision to the staff, volunteers, and student team, while maintaining responsibility for the health, safety, and management of the Luton Wellbeing Centre and its facilities.

Service Delivery Includes

Operate a service and ensure outcomes which supports individuals to deescalate crisis and develop strategies for recovery and increased wellbeing, in line with Mind BLMKs Recovery Model and contract requirements and Key Performance Indicators (KPI’s).

Work with the Operational Services Manager to review, design and implement changes to service delivery and working models, ensuring the service meets the needs of the local community, identifying solutions to gaps in provision and seek opportunities to grow the service and maximise the use of the centre premises.

Contribute to the development of the Luton service plan in line with both Mind BLMK priorities and the wider Luton Mental Health Plan and 2040 vision.

Entitlements/benefits:

• 25 days annual leave plus bank holidays (pro rata where applicable)
• Health Plan with a wide range of wellbeing benefits
• NEST Pension Scheme (3% employer contribution and 5% employee contribution)
• Access to ongoing learning and development opportunities, including in-house and external training
• Flexible working opportunities in line with organisational policy
• Supportive and inclusive working environment
• Disability Confident Employer

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closing date: Friday 26th June at 5:00 pm
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Other roles you may have experience of could include: Mental Health Service Manager, Wellbeing Manager, Community Services Manager, Recovery Service Manager, Mental Health Team Leader, Service Delivery Manager, Community Support Manager, Operations Manager, Wellbeing Centre Manager or Mental Health Project Manager.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are proud to be an inclusive employer and actively promote equality, diversity and fairness. We welcome applications from everyone regardless of background or circumstances.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.