Service management jobs

Shop Manager

Service: Relate at Family Action

Location: Warwick

Hours: 37.5 hours per week (full-time)

Salary: £13.10 per hour

Contract type: Permanent

We are looking for a talented Shop Manager who is an enthusiastic self-starter, with a passion for charity retail, to manage our Warwick shop on a full time (37.5 hours per week) basis.

Who we are

Relate is a leading relationships service, offering counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, at all stages of life. We also provide expert training for relationship support practitioners.

Relate is now part of the family charity, Family Action. Supporting people through change, challenge or crisis, we protect children, support young people and adults, and offer direct, practical help to families and communities. It’s what we’ve done for over 150 years. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. With Relate at Family Action, we work to support the creation of secure foundations for children and young people, and safe, supportive relationships for all.

We currently manage 11 shops located within 5 regions across the UK. Our shops generate income to support the work of Relate. The shops are managed by paid Shop Managers, supported by Assistant Shop Managers/Sessional Workers (Retail Assistants) and our amazing Shop Volunteers.

What are we looking for?

• Charity retail experience preferred

• Experience of customer care

• High levels of organisational skills

• Highly focussed on maximising sales

• An eye for detail

• A sound track record in achieving targets and delivering success

You will be responsible for the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of Relate at Family Action.

The successful applicant will be required to work flexibly for 37.5 hours each week (5 days per week including Weekends) across a 7 day trading week, Monday to Sunday.

What will we offer you?

We offer flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. We have six staff diversity networks that offer peer support and contribute to the strategic development of EDI; Accessibility Network, Anti-Racism and People of Colour Network, Gender Equality Network, Inter-Faith Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.  

Our commitment to Equality, Diversity & Inclusion:

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. 

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person. 

To Apply:

· Click the ‘Apply’ link below and fill out our digital application form

· Closing Date: Thursday 26th February 2026

Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.

South East London Mind’s award-winning Mindful Mums Programme aims to build resilience and prevent pregnant and new mums from developing mental health problems during the perinatal period (pregnancy up to 1 year). This year marks the service’s 10-year anniversary, supporting over 4,000 parents across South East London.

Our peer support volunteers are at the heart of what we do, helping us to deliver weekly wellbeing groups, walking groups and one-to-one befriending for new mothers and birthing people. Their dedication makes a real difference, and we are committed to supporting them every step of the way.

We are seeking a proactive Senior Peer Support Coordinator to lead on the provision of a high-quality peer support volunteer programme for over 50 volunteers. This role is responsible for all aspects of the volunteer life cycle, from marketing and recruitment, delivery of induction training on perinatal mental health and psychoeducational tools used within Mindful Mums, through to reflective supervision, delivering our CPD programme and finding the right role for each volunteer within the service. 

You will work alongside Senior Project Coordinators and the Service Manager to ensure we deliver on our targets, supporting with programming our wellbeing groups and one-to-one befriending. You will be a skilled people manager and effective communicator, responsible for the line management of staff and ensuring the service is represented at stakeholder and partner community events. You will be a confident facilitator, as some group delivery will be expected.

Like us, you will be passionate and knowledgeable about the role of peer support within recovery-focused perinatal mental health and the NHS Competence Framework for Mental Health Peer Support Workers. You will be experienced in supporting volunteers, providing supervision and acting as a mentor in their professional development. You will be highly organised with experience of project management in a target-driven environment.  An ability to work independently but collaboratively, to be proactive and highly organised is essential for this role.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 8th February (11:59pm)

Likely interview date: Tuesday 24th February

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Title: Healthcare Assistant

Reports to:  Patient Services Manager  

Based at: Remote Worker– however must be able to travel as and when required to meetings and/or events

Job Purpose: To provide direct support to patients and support to all areas of the Charity Group

Working Hours: Monday – Thursday 09:00 – 17.30, Friday 09.00 – 17.00

Key Responsibilities:

· Responding to enquiries via telephone, email, online forums or social media with empathy, a listening ear, informative and supportive manner, whilst demonstrating confidentiality and sensitivity. Stay fully informed on the conditions and treatments associated with all three charities, ensuring the ability to respond to related enquiries becomes second nature

· Co-ordinate and action messages in the Patient Services Mailbox and distribute messages accordingly to the wider team where needed

· Maintain Patient Services documentation and make sure details are updated with clear and concise information

· Identifying gaps in patient information and assist in developing and proofreading relevant medically approved resources to reflect current guidelines, treatments, services and advances

· Frequently reviewing and assisting with update of content on charity websites and social media channels current and relevant Forums

· Supporting the organisation, promotion and delivery of all charity events including Patients Day, World Heart Rhythm Week, Global AF Aware Week, Know Your Pulse & Support Groups, Coffee mornings, Living with ...Series etc

· Build a central database of case studies / patient stories whether written or recorded

· Contribute content for the monthly e news and regular newsletters including patient stories, FAQ’s and latest news and updates with resources to Patient Service Manager

· Propose titles and speakers for patient educational events and develop virtual educational videos

· Co-ordinate the day-to-day planning and organisation of the fundraising activities and responding to enquiries.

· Support Patient Services Manager with administrative tasks/requests

Person specification:

- Sufficient healthcare knowledge and empathy when managing enquires

- Excellent verbal and written communication skills

- Excellent attention to detail and accuracy

- Excellent knowledge in Microsoft Suite of tools including Word, Excel and PowerPoint

- Excellent organisational skills, with the ability to prioritise and manage own workload

- Can undertake a wide variety of tasks and multi-task with ease

- Professional, methodical and thorough approach to work with a friendly and polite manner

- Ability to work on own initiative as well as part of a team

- Full Driving Licence with access to a vehicle

- Educated to GCSE level minimum

At Outside the Box we make a real difference, positively changing the lives of the people with learning disabilities/autism. To build on our success, we are now looking for someone special to lead our ‘day’ services (OTB Choices).

OTB Choices provides a dynamic portfolio of education, skills, creative and work experience opportunities, from cooking, art and craft to printing, computing, music and customer service, and much more. We are at an exciting stage in our delivery and development and are seeking an exceptional person to lead and manage our services, ensuring consistently high quality provision that really does make a difference.

You will play a pivotal role in our work, proactively leading a diverse team and multi-site operations to achieve targets and outcomes. You will be solution-focused, have the strength, vision and evidenced track record of an experienced manager and shared passion for enabling and empowering people with learning disabilities and/or autism to have their best lives.

General Overview

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and supporting all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders, and partners experience this in our daily delivery.

As the Devon Service Manager, you will oversee all the adult ITRS team and be instrumental in developing and sustaining networks, partnerships and new networks across Devon.  You will be responsible to the Head of Service and be part of the service manager team working closely alongside the other service managers.

Alongside your service manager colleagues, you will play a key leadership role in the delivery, development, and oversight of high-quality services for individuals impacted by domestic abuse, sexual violence and stalking, as well as for those who use harmful behaviours. You will be part of a team managing a diverse portfolio of services spanning prevention, crisis intervention, behaviour change, survivor recovery, and professional training. These include in-person interventions and digital platforms, therapeutic services and outreach across all age groups and communities.

You will be responsible for ensuring that our services are trauma-responsive, culturally competent and inclusive, with a strong focus on safeguarding, survivor voice and best practice. You will support teams to deliver consistently excellent support, ensure contract compliance and drive continuous improvement and innovation in a changing landscape.

As part of the Service Manager team, you will also hold strategic responsibility in scoping new projects, supporting research and business development opportunities. You will also ensure that the wellbeing and development of our people is at the front of our management and leadership priorities.

As the Devon Service Manager, you will have experience working with health professionals in a management or training capacity, and a comprehensive understanding of trauma-informed practice and managing risk. This service takes an innovative approach to both delivering training to GP surgeries and providing therapeutic support to patients referred to us via surgeries who have received our training.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.

This role may include evening and weekend work when required.

Operational Responsibilities

• Service Delivery Oversight: Ensure the smooth and effective daily running of services across all areas—domestic abuse, sexual violence, stalking, behaviour change, survivor recovery, and training—delivered both in-person and digitally.
• Leadership and Management: Role model trauma responsive and inclusive leadership. Ensuring all staff and volunteers are effectively performance managed and live the charity’s values and have all appropriate resources to achieve excellence in their field. Work alongside colleagues from across FearFree to provide support, assistance and management to over teams where required.
• Safeguarding and Risk Management: Lead on child safeguarding and act as Deputy Safeguarding Lead when required. Oversee safeguarding practices across services, ensuring timely risk assessments, safety planning, and escalation of concerns.
• Quality Assurance and Continuous Improvement: Monitor service quality through audits, case file reviews, feedback, and outcome data. Lead service improvements in response to learning, client feedback, and evolving best practice.
• Policy and Compliance: Ensure all services operate within legal, regulatory, contractual, and policy frameworks. Maintain accurate and confidential records in accordance with data protection and safeguarding legislation.
• Performance Monitoring and Reporting: Track and analyse performance data to assess impact, identify trends, and inform service planning. Produce high-quality reports for internal leadership, commissioners, and funders.
• Partnerships and Representation: Maintain strong local and strategic partnerships with statutory and voluntary agencies. Represent the charity in multi-agency forums, commissioning meetings, and stakeholder events.
• Crisis and Incident Management: Support staff with complex or high-risk cases. Lead operational responses to critical incidents or safeguarding escalations in collaboration with senior leaders. Provide Duty Out of Hours cover as part of a Senior Management Rota for safeguarding and incident management.
• Volunteer and Student Engagement: Oversee the safe and meaningful integration of volunteers and student placements into service delivery, ensuring appropriate supervision and development opportunities.
• System and Process Improvement: Identify inefficiencies in operational systems and work with others to develop streamlined, integrated processes across services and reporting tools.
• Strategic Oversight: To take part in, and contribute to Executive Leadership meetings as required, providing operational guidance.
• Budgets and Financial performance: Carefully monitor and evaluate both financial and non-financial performance and create contingency plans to predict and rectify any variables. Contribute to the creation of annual and budgets and financial targets.
• Advising on new development opportunities: Utilising data, local and national knowledge, identification of unmet needs, professional relationships and best practice to contribute to new opportunities.

Application

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. 

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Service Manager

Location: Bedford. Unfortunately this service does not have step free access

Salary: £36,400

Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and resident requirements, as well as be part of the out of hours on call rota for managers. 

About the Role

Join and lead our brand new Mental Health Service which is due to go live April 2026! The service is a step-down service, which provides short-stay, trauma-informed alternative to hospital admission and facilities. The service forms part of a wider integrated initiative for urgent and emergency care. The team will support our residents who are at risk of admission but can be supported outside of mental health hospital settings, by providing tailored support to them to help them overcome their personal barriers, and achieve their goals, to live more fulfilled lives and independent living. 

In this role, you will lead the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will drive service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners. We're looking for someone who is solution focused, has experience within a similar service environment, and can create a safe space for individuals to learn, and grow. 

Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

• Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development.
• Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.
• Support with day to day tasks within the service, supporting the team to deliver the best possible outcomes with their residents.
• Lead the day to day operational delivery of the service.
• Risk Management ownership, ensuring processes and policies are followed.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Striving to ensure excellence and quality in our service delivery.
• Financial Management of service budget with cost saving mechanisms. 

About You

We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of mental health and have an understanding and experience in how to support those who struggle. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. 

• Previous leadership experience, and ability to take responsibility for the full service, ensuring service outcomes, KPI's and requirements are met.
• Demonstratable experience in leading a service/team in a similar capacity.
• Previous experience in supporting those who struggle with their mental health, ideally in a similar environment.
• Ability to provide high quality support and line management to staff.
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Ability to promote the service externally to enhance reputation in the area and with partner organisations
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

As part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Senior Service Manager

Ready for your career move? Do you want to make a real difference inspiring change across Sussex?

We have an exciting opportunity for a Senior Service Manager to play a vital role in providing support in mental health services and welcome applications from individuals with lived experience.

Join an Investors in People Gold Accredit organisation, in this full time, hybrid working role.

Position: Senior Service Manager (Internal title - Senior Manager)

Location: Brighton and Hove

Salary: £43,519 per annum, pro rata (salary award 26/27 pending) 

Hours: 37 hours per week. Plus, participation in the management on-call rota.

Contract: 12 month Fixed-Term Contract

Closing Date: 2nd March 2026. Please note that shortlisting will take place on a rolling basis, so this role may close earlier than advertised if a suitable candidate is found.

About the Role

As a Senior Service Manager you will be working for a people-led organisation whose mission and values is to inspire change across Sussex. The Senior Management Team is responsible for the operational success of the diverse services in legal advice, housing and mental health, addiction and homelessness prevention and support.

The successful candidate for the Senior Service Manager role will join at an exciting time as the organisation continues to develop its mental health offer. The Senior Service Manager will be responsible for 63 units of supported and CQC registered accommodation, the staff that support it and the clients that call it home.

Housing management, staff development and supporting people with complex needs will be part of day-to-day work alongside chances to develop existing and new services and get really involved in the transformation of accommodation and support that is happening in the city.

You will also lead work on Safeguarding within the organisation, providing oversight, advising on safeguarding case management and reporting on performance. The Senior Service Manager will also participate in the management on-call rota.

About You

To be successful in the role of Senior Service Manager you will need to have great communication skills and be committed to the values of the organisation. Some of the key skills and experience you will need to bring with you include:

• A relevant professional background in the health, housing management or social care field and significant management experience within services such as homelessness, addictions and mental health, with high levels of autonomy and accountability.
• Experience of strategic and operational planning and implementation including risk management.
• Experience of effective financial/business management including the preparation and management of budgets.
• Knowledge and understanding of best practice and the regulatory/legal frameworks including CQC within which BHT Sussex operates.
• Understanding of UK safeguarding legislation and statutory duties with the capability to provide oversight, advise on safeguarding management and report on performance.

In Return

Join an Investors in People Gold Accredit organisation that values it’s employees and offers a supportive and inclusive people and value-based work culture.

Receive:

• 5.5% stakeholder pension scheme and life assurance scheme.
• Medical cash plan with Medicash and discount platform.
• Flexible and hybrid working options
• Investment in your career and development through access to BHT Learning & Development platform and training offers.
• Free and confidential employee assistance helpline.
• Cycle-to-work scheme.
• Generous holiday allowance starting at 27 days per annum pro rata, rising to 32 days.
• Free new starter 28-day Network Saver Brighton bus pass.
• Opportunities for professional development and wellbeing activities.

About the Organisation

The organisation is a leading person-and values-centred charity and housing association working to create lasting, positive change for people across Sussex who are experiencing homelessness, mental ill-health, and other complex needs. The mission is: Combating Homelessness, Creating Opportunity and Promoting Change. With an ambitious strategic plan built on Sustainability, Quality, and Growth, we’re shaping a future where everyone has the chance to thrive.

You may have experience in roles such as Senior Service Manager, Service Manager, Junior Service Manager, Deputy Service Manager, Service Delivery. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

• The Service Manager will provide strategic leadership in the development and delivery of an innovative, high-quality service for carers across Croydon. 

• Work collaboratively with carers and colleagues, the role will drive continuous learning, service improvements, and strong partnership engagement to ensure that carers receive meaningful and responsive support.

About you

• A dedicated and experienced leader with a passion for making a tangible difference in the lives of carers.
• Proven ability to manage and inspire teams, you thrive in a dynamic environment where innovation and collaboration are key.
• Strong communication skills enable you to build strategic partnerships and work effectively with stakeholders to drive positive change.
• A commitment to continuous learning and service excellence, you ensure that carers receive the support they need to lead fulfilling lives.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You  

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. 

Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, please download our Candidate Pack and click on the ‘Apply Now’ button to begin your application.

Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview Process:

With a closing date of 15 February 2025 all successfully shortlisted candidates will be invited to a face-to-face meeting with an interview panel, on 24 February 2026

During the interview, candidates will also be required to give a 15-minute presentation, and details will be provided in advance. 

Please allow one hour for the interview process.

Carers First is an Equal Opportunities Employer   

Positive      Collaborative      Ambitious

Salary: 
£29,580 FTE per annum rising to £30,090 per annum after successfully completing six-month probation period
Location: 
Contractually based in our Hwb in Pontypool  or Newport - To assist in the management of Cyfannol Support Services across Torfaen and Newport
Contract Type:
Permanent
Agile – working where and when required, to do the job most effectively
Hours & working Pattern:

•35 hours per week (full time)
•Generally, Monday to Friday with occasional evening and weekend work
•Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during shift
•All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Accountable to: Support Services Manager
Accountable for: Team Leaders and Support Workers
Purpose of the post: To assist in the management of service delivery of specialist, trauma-informed support to adults and children who have experienced domestic or sexual abuse, harm and violence
Specific responsibilities:
1.To assist the Support Service Manager in managing the delivery of specialist, trauma-informed support to adults and children living in refuge, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency.
2.Contribute to a refuge environment that is compassionate, equitable, and grounded in integrity -where every individual feels safe, heard, and supported.
3.Manage Safeguarding across the service, complying with internal and external policy and legislation, authorise adult and child referrals maintaining a trauma-informed, non-judgemental stance that prioritises dignity and safety
4.Provide line management to Team Leaders and Support Workers in line with Cyfannol’s policies and values, leading recruitment, induction, supervision, training, and development in an inclusive and engaging way.
5.Key Contributor alongside Service Manager in risk compliance, supporting team members to regularly assess and positively managing risk in an inclusive and enabling way.
6.Manage the delegated aspects of budgetary responsibility including some purchasing, work closely with the Finance department.
7.Attend Multi Agency Risk Assessment Conference (MARAC), core group and other similar meetings.
8.Provide support team with case management and direction, providing direct support for emergency/ crisis situations, complex cases, team member absence, when more than one worker are required.
9.Review complex or serious concerns or breaches that are impacting maintenance of licence/ contracts and escalate to Service Manager when appropriate
10.Grow your service team’s understanding, skills and confidence in providing support through informed choice where individuals design their own meaningful support outcomes
11.Manage data compliance and oversee regular service internal audits of service and case work, provide improvement plans where appropriate.
12.Fulfil reporting obligations to funders that are delegated by the Project Manager/ Coordinator which includes aspects of funding schedules, rendering of services and Commissioning audits
13.Complete delegated requirements for regular external data collection and reporting including National Quality Standards and Welsh Women's Aid.
14.Lead regular Service team meetings to support communication, reflection and service development
15. Encourage and support adults and children to have a voice within Cyfannol and the wider sector
16. Contribute (through working closely with the Facilities Coordinator) to ensuring a safe compliant and quality environment across Hwbs and services
17. Encourage and support adults and children to have a voice within Cyfannol and the wider sector
18. Contribute to internal development projects as part of an organisational continuous improvement.
19. Work collaboratively with other Support Service Coordinators to ensure refuge, community and initial contact referral paths are easily accessible are clear and concise, and to continue to promote a whole team approach.
General responsibilities:

1.Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice.
2.Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role.
3.Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise.
4.Represent Cyfannol Women’s Aid professionally at external meetings, public events, conferences, and similar forums, safeguarding and enhancing the organisation’s reputation.
5.Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development.
6.Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice.
7.Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives, including the organisation’s pledge campaign
Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.  

This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use

Closing Date:4th February 2026

We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.

Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1).  A disclosure obtained through the Disclosure and Barring Service is requireed for all posts. 

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.

We are recruiting for a Digital Service Manager to join the Digital team on a 23-month Fixed Term Contract.

​This is an exciting opportunity to join The National Lottery Community Fund as a Digital Service Manager.

​The Fund’s digital live service is the front door to our communities. It encompasses the key touchpoints that users engage with on a daily basis to access our funding. You will have responsibility for managing the Fund’s digital live service on a day to day basis This includes ensuring it consistently meets business needs and user expectations. You will also have the opportunity to help improve our service.

​You will be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You will work with other designers, product managers, developers, and colleagues from the rest of the Fund to ensure that our live service is performing to agreed standards.

​You will be part of a service team who love sharing knowledge and experience. We’ll offer you support to further develop your skills, and opportunities to develop your experience and skills in a digital environment.

​The responsibilities of the job include:

• Managing the digital live service including defining (SLAs) and ensuring the quality, availability, and performance of the service
• Proactively sharing learning across digital teams to support continuous improvement
• Creating service reports for a variety of stakeholders
• Wider stakeholder engagement and communication
• Managing service incidents through to resolution
• Maintaining service documentation and systems
• Identify service optimisation opportunities, and contribute to the implementation of proposed solutions.

Interview Details:

Interview Date: Week beginning 10 March 2026

Interview Format: Virtual

​Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.

We’ll talk to you about where you are based and your working pattern if you get the job.

If you would like an informal conversation about the role specifically, please contact: Janine Knox.

Any questions about the recruitment process, please email the recruitment team. 

How to apply

Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement.

Essential Criteria:

• Experience of managing live digital services or platforms including defining and monitoring SLAs and KPIs.
• Hands-on experience of leading incident resolution and root cause analysis.
• Ability to produce service level dashboards, reports, and performance summaries for stakeholders.
• Experience of working with diverse stakeholders and communicating effectively.
• Ability to create and maintain accurate service documentation and system records.
• Knowledge of end-to-end digital platforms (web, mobile, databases etc).
• Work collaboratively in an agile or fast-paced environment.

Desirable Criteria:

• Experience of manging service helpdesk software

Equity, Diversity and Inclusion 

​Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

We are currently looking for a Senior Service Manager to oversee safe houses based in the Swindon area. This role is a chance to combine your leadership skills, compliance excellence and compassion.

In the role you will:

• Lead and Inspire: Manage and motivate a dedicated team, ensuring they receive high quality supervision, training, and support.
• Champion Safety & Quality: Take ownership of Health & Safety compliance, safeguarding standards, and quality assurance measures including CQC and internal audits.
• Drive Operational Excellence: Oversee budgets, payroll, and service delivery with a focus on efficiency and high standards.
• Empower Survivors: Ensure service users receive the care and advocacy they need to rebuild their lives.

What we are looking for:

• Proven experience in team management and compliance within a care or support setting.
• Strong knowledge of Health & Safety, safeguarding, and quality frameworks.
• Excellent communication, organisational, and IT skills.
• Experience in modern slavery support is desirable, but not essential as training will be provided.

About Us

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.

We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

Interview Date: TBC

Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.

This role is a subject to satisfactory Disclosure & Barring Service checks.

The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.

Are you passionate about human rights and committed to ending ‘honour’-based abuse (HBA) and harmful practices? We are seeking a Direct Intervention Service Manager to lead our frontline service, supporting those at risk and driving change across communities.

The Role

This is a rewarding leadership role where you will:

• Lead and support the Direct Intervention team to deliver safeguarding and advocacy services;
• Manage referrals, complex cases, and ensure person-centred support;
• Build and maintain partnerships with agencies and professionals;
• Contribute to organisational development, fundraising, and strategy;
• Ensure safeguarding, risk management, and service standards are upheld.

About You

We’re looking for someone with:

• Experience managing frontline safeguarding or domestic abuse services;
• Knowledge of working across diverse communities, particularly those where HBA and harmful practices are more prevalent;
• Experience in leading, mentoring and supporting staff and volunteers;
• Experience in service development, project management, and budgeting;
• Commitment to Savera UK’s values of respect, inclusion, compassion, innovation, and ambition.

What We Offer

• 28 days annual leave (plus bank holidays).
• Wellbeing support and external supervision.
• Ongoing training and development opportunities.
• Employer pension contribution (3%).

Equality & Occupational Requirement

This post is open to female applicants only, in line with Schedule 9, Part 1 of the Equality Act 2010, due to the nature of the role and the needs of our service users. We welcome and encourage applications from women of all backgrounds.

This is a senior leadership role managing our two flagship frontline services - Antifreeze and Gateway. You will lead 6-8 key workers and 30+ volunteers across two sites, overseeing day centre operations, street outreach, one-to-one keywork, group activities, and strategic initiatives.

As a member of the senior leadership team, you'll shape trauma-informed, dignity-centred services whilst contributing to our longer-term vision of tackling root causes of poverty.  You will develop our services to be ready for new initiatives around housing and community-based support.  In addition, you will have the role of Deputy Safeguarding Lead for the wider organisation.

A requirement of the role is for the post-holder to be a woman and a practising Christian in accordance with the Equality Act 2010.

About Us

Off The Fence reaches out to break the cycle of poverty in Brighton & Hove, ensuring that no one is left behind. We believe in resisting poverty, empowering people, and restoring hope, and we work toward a future where social and spiritual poverty no longer exists. Poverty is complex—it’s not just about finances, but about housing, mental health, education, and belonging. To address these needs, Off The Fence now provides three core programmes, each offering a different form of practical and emotional support. As poverty in Brighton & Hove has increased, so has our commitment. At the heart of our work is a belief that every person deserves dignity, hope, and the opportunity to rebuild their life. 

The Gateway Programme is dedicated to empowering women facing crisis, emotional hardship, or practical difficulties. Our Gateway Women’s Centre is a trauma-informed safe space where our support team offer confidential, one-to-one emotional, practical, and spiritual support. Through drop-ins, an essentials bank, and referrals, we equip women to confidently navigate life’s challenges. Our goal-based workshops and wellness sessions provide opportunities for personal development while creating moments of joy and belonging. Gateway empowers women to rebuild their lives. Whether through restorative care, discipleship sessions, or access to external services, women supported can step into a future of stability, community, and hope. 

The Antifreeze Programme exists to break the cycle of social and spiritual poverty amidst homelessness, providing tangible steps towards a permanent home and long-term stability. Since 1998, Antifreeze has been a safe and warm space for members, offering faith-based, practical support services that restore dignity and hope. At our Day Centre, we provide hygiene facilities (showers & laundry), medical drop-ins, and essential survival provisions to meet immediate needs. Through 1-to-1 sessions, we support members with housing applications, benefits, and financial stability, while goal-based workshops equip them with skills to attain permanent homes and ethical employment. Our discipleship sessions encourage an advanced understanding of the Christian faith, offering fellowship and spiritual growth. To address digital poverty, we offer computer access for job searches and reconnecting with loved ones.

Beyond practical support, Antifreeze fosters healthy community relationships, improves mental health awareness, and helps members move toward ethical employment, reduced reliance on substances, and a forever home.

Main duties

Operational Management

• Oversee daily delivery of day centre, street outreach, keywork, and activities
• Manage £300k budget across both programmes
• Ensure safe staffing ratios through effective workforce planning
• Maintain compliance with H&S, safeguarding, GDPR, and quality standards
• Design and deliver projects aligned with fundraised income

Strategic Leadership

• Establish and drive a strategic vision for both programmes aligned with the Housing First approach
• Lead evidence-based service design informed by client needs and best practice
• Represent OTF at city-wide forums; build partnerships with local authorities and commissioners
• Hold budget responsibility of £300k ensuring financial sustainability
• Provide monthly KPI reports to senior leadership, Board, and funders

Team Leadership

• Line manage 6-8 key workers: supervision, reviews, development planning
• Lead recruitment, onboarding, and training of new team members
• Ensure team has current knowledge of services and frameworks
• Recruit, train, and manage 30+ volunteers across programmes
• Foster a culture of excellence, compassion, and Christ-like service

Client Practice & Partnerships

• Maintain oversight of trauma-informed, person-centred delivery
• Lead faith-based activities, including Bible studies and discipleship
• Champion client voice in service design
• Build relationships with housing, health, and voluntary sector providers
• Support fundraising through case studies and impact reporting

Introduction and Purpose of the post: 

We are seeking an experienced, values-driven Clinical Services Manager to provide clinical leadership, operational oversight, and strategic development for our Talking Therapies for Anxiety and Depression service. 

You will be responsible for ensuring the delivery of safe, effective, high-quality, and culturally responsive psychological therapies, while supporting and developing a multidisciplinary clinical team. 

This role combines clinical leadership, service management, workforce development, and quality assurance, with a strong emphasis on inclusive practice and community accountability. 

Main duties and responsibilities: 

Clinical & Professional Leadership 

• Provide senior clinical leadership across the service, ensuring safe and ethical practice in line with professional, legal, and organisational standards. 

• Maintain oversight of clinical risk, safeguarding, and governance arrangements. 

• Promote culturally responsive, anti-oppressive, and LGBTQ+ affirmative clinical practice. 

Service Management & Development 

• Lead day-to-day operational management of the Talking Therapies for Anxiety and Depression service 

• Oversee access, waiting times, outcomes, and service performance 

• Use data, feedback, and community insight to drive service improvement 

• Contribute to service development, innovation, and funding or commissioning requirements 

Workforce Leadership & Supervision 

• Line manage clinical staff, including therapists, supervisors, and trainees 

• Ensure high-quality clinical supervision, reflective practice, and CPD opportunities. 

• Foster a supportive, psychologically safe, and inclusive team culture 

• Provide training, supervision, guidance, and consultation to other professionals who directly contribute to the formulation and treatment of individual patients, including those in other teams within the organisation.  

Equity, Inclusion & Community Engagement 

• Embed anti-racist, culturally informed, and LGBTQ+ inclusive frameworks across the service. 

• Work collaboratively with community organisations and stakeholders 

• Champion the voices and experiences of ACH, Global Majority, and LGBTQ+ service users 

Personal specification  

The remaining sections outlines what criteria will be used to appoint the suitable candidate.

Criteria are marked as (E) are essential and (D) desirable. (I) would indicate which criteria shall be evaluated at the interview. 

Experience, Knowledge, Skills, Abilities - Values and Motivations: 

Connected: Creating a compassionate and supportive community. 

• Ability to build trusting relationships with staff, service users, and external partners (E, I) 

• Experience of collaborative, multidisciplinary team working (E, I) 

• Strong communication skills, including the ability to engage sensitively across cultural, racial, and LGBTQ+ identities (E, I) 

• Commitment to reflective practice, supervision, and staff development (E, I) 

• Experience of engaging with service user feedback to inform service delivery (E, I) 

• Experience working in partnership with community organisations, voluntary sector, or grassroots groups (D) 

• Lived or professional experience working closely with ACH, Global Majority, and/or LGBTQ+ communities (D) 

• Experience co-producing services or pathways with service users and communities (D) 

Fair:  We strive for equity - no-one's needs should go unmet. 

• Strong commitment to equity, diversity, and inclusion in mental health services (E, I) 

• Understanding of structural inequalities and their impact on mental health and access to care (E, I) 

• Experience delivering or overseeing culturally responsive and LGBTQ+ affirmative psychological therapies (E, I) 

• Knowledge of safeguarding, ethical practice, and clinical governance frameworks (E, I) 

• Commitment to fair, transparent, and supportive people management practices (E, I)