Service management jobs

At Survivors in Transition, we provide specialist trauma-informed support to survivors of sexual violence and abuse across Suffolk and the wider East of England. We are seeking a skilled, compassionate, and operationally capable Deputy Service Manager to support the day-to-day delivery of high-quality survivor services during a period of continued growth and development.

This is a senior operational role supporting the Service Manager and wider leadership team to ensure services are safe, effective, responsive, and aligned with trauma-informed principles. The postholder will play a key role in staff support, case oversight, safeguarding, performance monitoring, and service coordination.

The role would suit someone with experience in sexual violence, domestic abuse, mental health, safeguarding, social care, or other trauma-related services, who is confident balancing operational management with survivor-centred practice.

Key responsibilities will include:

·Supporting the operational management of frontline services

·Providing day-to-day supervision and guidance to staff and subcontracted therapists 

·Assisting with safeguarding oversight, risk management, and complex case discussions

·Monitoring service delivery, KPIs, waiting lists, and outcomes

·Supporting quality assurance, audits, and compliance processes

·Helping embed trauma-informed and survivor-led practice across the organisation

·Assisting with resource coordination, service cover, and operational problem solving

·Supporting partnership working with external agencies and stakeholders

·Contributing to service development and continuous improvement

Essential experience and skills:

You will hold an undergraduate degree in a relevant field such as Counselling, Psychotherapy, Psychology, Mental Health, or Social Care or equivalent professional qualification, along with at least five years’ experience in service or operations management. You’ll bring strong safeguarding knowledge, excellent leadership and communication skills, and a deep understanding of trauma-informed practice. You will be confident in operational efficiency, quality assurance, and resource management, with strong skills in data analysis and budget management. You will be able to work independently to drive operational improvements while maintaining empathy and professionalism in all interactions. Excellent IT skills, advanced organisational ability, and a collaborative, nonjudgmental approach are essential - as is a sense of humour and resilience when working in a fast-paced, emotionally demanding environment. A full, clean driving licence preferred.

Support and development

Working in trauma-informed services can be demanding, and we prioritise staff wellbeing and professional support.

You will receive:

• Regular clinical supervision
• Supportive line management
• Opportunities for training and professional development
• Hybrid working arrangements
• A collaborative and supportive team environment

Why join Survivors in Transition?

• Be part of a specialist service supporting survivors of sexual violence
• Work within a trauma-informed organisation that values staff wellbeing
• Help survivors access life-changing recovery services
• Contribute to a growing service making a real difference across the region

Safeguarding

This role is subject to an enhanced DBS check.

Survivors in Transition is committed to safeguarding and promoting the welfare of survivors.

Equality, Diversity and Inclusion

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We particularly encourage applications from individuals whose experiences reflect the communities we serve.

Competitive Salary of £32k-£36k per annum (depending on experience) Holiday: 25 days annual leave, plus your birthday off and bank holidays, pension scheme, health cover, and additional wellbeing benefits

This post is subject to an enhanced DBS check and satisfactory references.

Please note applications will only be accepted via application form.

Data Services Manager

Permanent

Salary: £44,000 - £47,000 per annum, plus benefits

London N1

Full time – 37.5 hours a week 

We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.

The role is being advertised as full-time, but we would consider someone working 4 days per week pro rata.

Closing date: 5pm, Friday 29th May 2026

First Interviews: Tuesday 9th June 2026

Second interviews: Tuesday 16th June 2026

An exciting opportunity for a Data Services Manager has arisen at World Cancer Research Fund (WCRF). 

WCRF is the UK’s leading cancer prevention charity focusing on the link between cancer and risk factors such as diet, body weight and physical activity. 

We are seeking a Data Services Manager to lead and be responsible for the management, use and maintenance of systems and in-house CRM databases to support the achievement of the charity’s fundraising strategic objectives. You will be analysing and reviewing data and reporting on results that can then be used to build engagement with our supporters.You will also be responsible for a team of two people. 

The successful candidate will have proven experience of working with industry standard fundraising software solutions in the charity sector, ideally have knowledge of Claris Filemaker products and will have experience of creating new, and maintaining and updating existing, complex database systems.Experience of creating scripts and troubleshooting existing scripts is key, along with considerable hands-on experience of working with complex data sources, transfers and imports. An understanding and working knowledge of Data Protection regulations is required. 

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

BASED IN THE SWINDON AREA

NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.

This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS.

Interview date to be confirmed.

About the job

We are currently advertising for a Service Manager in the Swindon area. The role will involve supporting the Safehouse Project Manager in overseeing services for survivors of modern slavery and human trafficking.

In the role you will:

• To oversee the day-today operations of the safehouse accommodation and services for potential victims of modern slavery in the service and their dependents
• You will work with the Modern Slavery Case Workers to supervise their production of support plans, updating records accurately and reporting key changes. This also includes preparing the client for exit, repatriation and any other resettlement plans.

What we are looking for:

• Strong knowledge of Health & Safety, safeguarding, and quality frameworks.
• Excellent communication, organisational, and IT skills.
• Experience of working with vulnerable adults, the ability to work within a residential or community setting with non-UK residents

This service is open 24 hours a day, seven days a week which means you must be willing to work flexibly, including evenings, weekends and bank holidays. You will also be required to be part of an on call rota and able to get to and from the project via public transport or your own car if it is necessary to attend the project whilst on call.

Interested? For full details and how to apply please visit Medaille Trust website

Closing Date: Friday, 5th June 2026 at 10am

Interviews: TBC

About Us

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.

We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

This role is a subject to satisfactory Disclosure & Barring Service checks.

The ability to drive with a valid licence with use of own vehicle insured for business purposes is desirable.

Candidates are asked to complete their own application form without assistance from other external sources such as ChatGPT. Where there is reasonable belief that external support is evident, we regret that application forms will not be accepted for shortlisting.

Senior Service Manager: Tackling Loneliness

Part time 25 hours per week 3-year East Sussex County Council funded programme

Based Newhaven or Eastbourne depending on successful candidate location and service needs, with travel across East Sussex

Salary range £35,304 - £41,363 per annum pro rata dependent on qualification, skills and experience (upper range awarded to exceptional / highly experienced candidates)

The next phase of our Tackling Loneliness Programme from 2026-29 will make further progress towards our vision for East Sussex to be a place where no-one feels lonely and our mission to reduce loneliness and build a connected and supportive community for all.

As the Senior Service Manager, you’ll play a pivotal role in shaping this bold, system‑shifting programme that brings partners, communities and seldom‑heard voices together to create lasting change. This is an exciting opportunity for someone who thrives in collaborative environments, loves connecting people and ideas, and is energised by building new ways of working. If you’re driven by purpose, skilled at orchestrating complex partnerships, and inspired by the chance to make a meaningful impact on people’s lives, this role offers the space, challenge and creativity to make a difference.

With a track record in effective collaboration with stakeholders at all levels within the public, private and VCSE sectors, you will be accustomed to organising and running meetings and forums to gain insight and take forward ideas from across the partnership.

We are looking for people to join our team who have the qualities and skills we feel would most benefit our clients & communities; professionalism, empathy, kindness and understanding. In return, we understand people want to work in a supportive environment with friendly colleagues. We offer a flexible, hybrid approach to delivery wherever possible, annual leave of 25 days per year pro rata plus bank holidays and sick pay from the start (increasing with service), additional sick pay per year for planned operations and recovery, a pension scheme, bereavement leave, and managers who are available to you… plus a day off for your birthday!

Please visit our website for the full job description, person specification and our application form.

Vacancy closes: at 5pm Sunday 31st May 2026

1st stage interviews to be held in Newhaven on Wednesday 10th & Thursday 11th June 2026

For job description and to apply, please visit our website

Completed application forms should be sent to HR via email.

You may think that you’re not a 100% match to what we’re looking for, but we recognise that some skills and experience may be transferable rather than an exact match. If you’re unsure about whether to apply, please do contact the HR team and we would be happy to arrange an informal discussion with the recruiting manager.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

The Street Engagement Team is an innovative service that works across the West End/Westminster. The team offers an outreach response to people experiencing homelessness and also leads on several other CSTM projects that cover accommodation and health inclusion service offers.

You will be managing and leading a multi-disciplinary team who provides a blend of both long-term and short-term support to people experiencing multiple levels of disadvantages and interconnecting needs. Modelling a psychologically informed approach, you will manage a team who develops and builds relationships so that every person gets the support they need to move them away from their experiences of homelessness. Through a compassionate and adaptive leadership and management style, you will enable creativity, and professional curiosity, strengthen resilience, and team well-being to be able to meet the different needs and aspirations of the people we support. With a working knowledge of housing options, health inclusion approaches and social care entitlements, you will be both strength-based and solution focused, maximising and developing partnerships internally and externally to enhance service provision. You will be committed to embedding coproduction, so that service provision continues to improve and evolve. You will be organised, analytical and reflective with an ability to balance competing priorities.

Salary: £44,181
Closing Date: Sunday 31st May
Interview Date: Monday 8th June

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

About the role:

This is a leadership role with real scale, real accountability and real impact. As Services Manager, you’ll lead a multi-site service supporting young people across Greenwich - shaping environments that are safe, consistent and genuinely geared towards helping young people move forward with confidence.

Your presence will be felt across every part of the service. You’ll move between sites, staying close to delivery while holding a clear line of sight on performance, quality and risk. You’ll back your teams to deliver strong, personalised support while keeping a firm grip on housing management, safeguarding and service standards - making sure good practice isn’t occasional, but embedded everywhere.

This is about more than oversight. You’ll build confident, reflective teams who understand young people’s experiences and respond with clarity, consistency and belief in what’s possible. Psychologically informed, trauma-informed and strengths-based approaches won’t sit in policy - you’ll make sure they show up in how teams think, act and support every day.

You’ll also be the connector across the system. Working closely with commissioners, local authorities and partners, you’ll ensure referrals are right, pathways are clear and move-on is intentional from day one. You’ll use data, insight and feedback to challenge drift, drive improvement and keep the service evolving - because standing still isn’t an option when young people are relying on you to get this right.

If you’re motivated by high standards, thrive on leading at scale and believe young people deserve services that are ambitious, consistent and built around their strengths — this is where you make it happen.

About you:

• You’re an experienced manager who can lead and develop teams across multi-site, accommodation-based services, holding clear accountability for performance and standards.
• You have a strong grasp of housing management, safeguarding and health & safety, and are confident managing risk and complexity in a young people’s service.
• You bring experience of working with young people facing multiple disadvantage, and can embed trauma-informed, psychologically informed and strengths-based approaches in practice.
• You build credible, effective relationships with local authorities, commissioners and partner agencies, and represent your service with confidence and clarity.
• You use data, insight and professional judgement to challenge, improve and strengthen outcomes, leading with integrity, curiosity and resilience.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important Info:

Closing Date: Sunday 17th May at midnight

Interview Date: Thursday 28th and Friday 29th May at a Young Person's SHP service in Greenwich 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

About Families Out Loud

Families Out Loud is a growing Wiltshire-based charity that supports families affected by a loved one’s drug or alcohol use. We provide non-judgemental, stigma-free spaces for people to speak out, connect, and heal. As we expand our reach and deepen our impact, we are investing in our infrastructure to ensure our operations reflect the care and integrity at the heart of our mission.

About the role

We are seeking an experienced Service Manager, who is either BACP (or similar) registered, to join the team. Working closely with the Board of Trustees, you will manage our client services and counselling support team, whilst maintaining a small caseload.

This is a key role for someone who thrives in a purpose-led environment and wants to make a direct impact in the field of family addiction. Committed to our Purpose, Vision, and Values, your work will help to secure the charity’s continued growth and future success.

Key responsibilities

·Manage the full client journey, from initial enquiry to end of support

·Lead and support a team of freelance counsellors (supervision, coordination, oversight, wellbeing awareness)

·Maintain a small client caseload as agreed with trustees

·Ensure safeguarding concerns are managed appropriately and in line with policy

·Oversee use of practice management systems (clinical and administrative)

·Ensure accurate, secure and GDPR-compliant record keeping 

·Provide a monthly service report (activity, KPIs and administrative)

·Review and authorise counsellor timesheets and invoices

·Contribute to the ongoing development and improvement of the service

What we’re looking for

·A minimum of 5 years’ counselling experience

·A minimum of 2 years’ management, supervisory or service leadership experience

·BACP registered (or equivalent professional body)

·Strong understanding of safeguarding and working with vulnerable individuals/ families

·Excellent interpersonal skills and ability to build trust quickly

·Strong time management and organisation skills

·Ability to manage multiple priorities in a flexible, part-time role

·Understanding of the impact of addiction on families

Hours per week: 37.5 hours per week

Shift Pattern: Monday to Friday 9am - 5pm 

Work Base: Office Based

We have an exciting opportunity available within our Warwickshire Young People Services for the role of Service Manager.

In this role, you will lead and oversee our accommodation sites based in Rugby and Nuneaton, ensuring the delivery of high-quality, person-centred support to individuals with complex needs.

Our accommodation supports young people providing short‑term, accommodation‑related support that helps them build independence and move forward positively.

As Service Manager, you will champion best practice, provide effective leadership and supervision to colleagues, and build strong, collaborative partnerships with local authorities and housing providers. You will ensure that services consistently meet contractual requirements, performance targets, and organisational standards.

The role will also involve maintaining positive working relationships with partner agencies and producing accurate, timely reports for both internal and external stakeholders.

The successful candidate must hold a full UK driving licence and have access to a vehicle. Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3. 

P3 reserve the right to close this advert earlier than the stated closing date.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination.

P3 have committed to achieving ‘Net Zero’ Carbon emissions by 2050. Our Carbon Reduction Plan is available via the P3 website.

In partnership with Treeapp, for every new employee, we plant a tree at one of their planting sites worldwide.

Our Charity

Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.

We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people.

We’re a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won’t and we go the extra mile. We believe in collaboration – both within our teams and with the local community – to achieve the best outcomes. Our values-driven approach means we recruit for values and train for skills.

What we Offer

Enhanced Annual Leave Entitlement – 27 days annual leave per year, plus bank holidays.

Commitment to Mental Health and Wellbeing – people are at the heart of what we do; you’ll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.

EDI Focus - an opportunity to join other colleagues to raise awareness and steer initiatives, contributing to our inclusive culture. 

Paycare Health Cash Plan – you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.

Employee Assistance Program – access to 24/7 GP appointments, 1-1 counselling and health assessments.

Bike2WorkScheme - the Bike2Work Scheme is part of the Government’s Green Transport Plan, designed to encourage healthier, more sustainable travel.

Discounts – access to Paycare Perks and Tickets for Good.

Reward and Recognition  – such as team away days, P3's Annual conference and Colleague Awards Ceremony.

Personal Development Opportunities – including mentoring, training, secondments, job shadowing, and more.

Colleague Volunteering Programme –one day paid leave per year to volunteer in the community

Enhanced Sickness Pay – based on your length of service.

Earning Potential – optional overtime and refer a friend bonus scheme. 

Additional Equipment Provision – some employees may be provided with additional equipment including workwear, tools and use of a company van or car.

The South East Gambling Harms Partnership is a consortium of regional Citizens Advice offices that include: Wokingham, Reading, West Berkshire and East Berkshire offices in Berkshire and Hart, Rushmore, Basingstoke and Tadley in North Hampshire. This is a high-profile initiative funded by the Office for Health Improvement and Disparities (OHID) to tackle gambling harms through the collaboration of the South East Gambling Harms Partnership. 

The Role

We are looking for a strategically-minded Regional Service Manager to lead the South East Gambling Harms Partnership. You will be the architect of our strategic engagement, building trusted partnerships with NHS commissioners and local authorities to ensure gambling harms are a priority in local health responses. You will lead a dedicated team of Training Leads and Prevention Workers, fostering a culture of accountability and innovation, building strong links with VCSE partners and the wider community. 

Key Responsibilities

• Strategic Leadership & Influence: Act as the lead advocate for the partnership, engaging with NHS and Local Authority commissioners to ensure gambling harm prevention is embedded into local health strategies and regional policies.

• Partnership Management: Provide cohesive leadership for a collaboration of eight Citizens Advice offices, ensuring all locations are aligned, accountable, and integrating gambling screening into daily practice.

• Operational Oversight: Lead the project team (Data Officer, Training Leads, and Prevention Workers) to meet ambitious targets, while managing budgets, risks, and funder reporting.

• Stakeholder Engagement: Foster "trusted partner" relationships with grassroots organisations and wider community sectors to reach high-risk groups, including young people, veterans, minority communities and affected others. 

Interviews will take place w/c 25th May 2026

Milestones Trust is looking for an experienced and values-driven candidate for a Service Manager to lead our Forestview and Shalom residential services for adults with learning disabilities and autism. These services are located in Baydon and Marlborough, Wiltshire. 

Forestview and Shalom each have their own identity, staff teams, and strengths. As Service Manager, you will work close alignment with Service Coordinators to ensure both services continue to provide safe, consistent, and truly person‑centred support that reflects the needs, communication styles, and aspirations of the people who live there.

This is a hands‑on leadership role where you’ll be visible, approachable, and supportive. You’ll model Milestones Trust’s behaviour norms by taking ownership of challenges, communicating openly and often, working collaboratively across services, and seeing problems through until solutions are found. You will be championing good practice and addressing challenges with confidence and compassion.

We are looking for a leader who acts with integrity, builds trust quickly, and assumes positive intent in others. You will communicate honestly, follow through on commitments, and encourage the same standards across your teams.

You will play a key role in developing stable teams, embedding positive cultures, and maintaining strong relationships with families, commissioners, and partner organisations.

You’ll have the opportunity to shape how these services grow and develop, whether that’s improving outcomes from inspections, strengthening autism‑informed practice, or helping teams feel proud of the work they do every day.

Key Duties:

• Provide strong, consistent leadership, encouraging autonomy and accountability while ensuring decisions remain within agreed governance, safeguarding, and regulatory frameworks.
• Ensure high standards of care, compliance, and safeguarding, taking timely action where improvements are needed
• Lead service development and continuous improvement, using feedback, audits, and quality frameworks
• Create supportive working environments where staff feel listened to, valued, and confident in their roles
• Work closely with families, social workers, health professionals, and commissioners to deliver coordinated, responsive support

This role would suit someone who enjoys ownership, values open and respectful challenge, believes in shared responsibility, and is motivated by building solutions - not just identifying problems.

Here at Milestones Trust we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package including:

• 34 days’ annual leave, including recognised public holidays
• Learning and development to support your career growth
• Nationally recognised qualifications, from entry‑level care to management
• Flexible working, with rotas provided in advance
• Occupational Sick Pay after two years, increasing with service
• Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions)
• Enhanced maternity and paternity pay
• Free enhanced DBS check
• Dayforce Wallet, giving you access to your earnings before payday
• Employee referral scheme with financial rewards
• Employee Assistance Programme from day one, offering confidential 24/7 support
• Company pension scheme to help grow your retirement savings

Settled is a dynamic charity that supports the rights of EU and Ukrainians citizens who have made the UK their home, through providing expert, multi-lingual services. We seek a full-time experienced and capable manager who will work jointly with another service manager to deliver Settled's advice services to EU citizens UK-wide, with special attention to localities in England and Wales. You will hold IAA accreditation and be able to manage staff and volunteers to provide immigration advice. You will understand how strong relationships, especially with the Welsh Government and other funders, ensure the sustainability of a charity and help it meet the needs of its beneficiaries.  Role is hybrid with minimum of 4 days per month in Settled's Cardiff Bay office and some travel to cities in other parts of the UK. If you would like to join our supportive and impactful team, please include a cover letter which explains how you fulfil the person specification, along with your CV.

Family Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Family Service Manager

Location: Based within HMP Altcourse, Fazakerley, Liverpool. Step Free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site. 

Salary: £38,000

Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers. 

About the Role

We are seeking a Family Service Manager to lead our flagship family service based in HMP Altcourse. This is an ideal opportunity if you are seeking a hands-on role within a prison setting, confident in working in complex environments and wants to create meaningful change within punitive systems. You will lead a multidisciplinary team who deliver high-quality, therapeutically informed, arts-based work with men in prison and their families. You will bring together creative group interventions, bespoke family counselling services, and day-to-day operational & practical family support within a complex prison environment.

As the Family Service Manager, you will lead a team of Programme Co-Ordinator's, Facilitators, Family Counsellors, a Deputy Service Manager, and other appropriate staff. The team support operational booking for all social visits and deliver programmes such as Fathers Inside and Man Up which have received national recognition being delivered nationally across custodial and community settings. The role requires leadership experience, managing a diverse team, with line management responsibilities to support, enable, and empower your team to deliver high quality support to the participants of our programmes and their families. You will work closely with prison and Sodexo colleagues, as well as other internal SIG teams to ensure innovative, safe, and compassionate service delivery.

Key Responsibilities Include:

• Line Management throughout the employee lifecycle embedding a culture of learning, development, reflection, and evaluation.
• Creative leadership of creating and delivering engaging high-quality services and interventions which support rehabilitation, reintegration, and culture shifts in systems of power and compliance.
• Manage day-to-day operational delivery of programmes, the service, and visitors centre.
• Ensure core responsibilities and contractual requirements are fulfilled.
• Striving to ensure excellence and quality in our service delivery.

Why work with Safe Ground Prisons?

At SIG Safe Ground, we do things differently. Safe Ground is an Arts-based therapeutically informed charity with over 30 years' experience working across the criminal justice system. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame. 

Working with Safe Ground means working differently. It’s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls.

Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance. 

About You

This is a role for you if you truly believe change happens through relationships, not control; you will lead with warmth and clarity and hold care and accountability together. You will be part of a values-led organisation that takes people, reflection, and creativity seriously. You will be comfortable working within a prison setting, with regular interactions with people from all backgrounds and circumstances which have led to them being imprisoned. 

We're seeking a proactive leader, someone who has the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of the criminal justice setting, and ideally have experience within a similar environment. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. 

• Previous experience in facilitation of group programmes and/or training to various groups, ideally in a similar setting (preferably within a creative setting)
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• Demonstratable experience in leading a service/team in a similar capacity.
• Ability to provide high quality support and line management to staff.
• Ability to motivate and empower a team to achieve KPI's
• Ability to promote the service externally to enhance reputation in the area and with partner organisations
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Job Title: MK Volunteer Services Managers x 2

Responsible to: Volunteer Manager

Location: Milton Keynes, occasional travel to Aylesbury

Salary: £25,000 - £30,000 (FTE) depending on experience

Hours: 21.6 hours x 2 (Flexible working)

Contract: Permanent Contract x 2

BucksVision is the leading charity supporting people affected by sight and hearing loss in Buckinghamshire and Milton Keynes through a wide range of tailored services and support. We are proud of the wide range of services delivered by our small, dedicated team and fantastic volunteers.

If you thrive where you have clarity of purpose, produce your best work when working in a supportive, collaborative environment, and are motivated by seeing how your contribution makes a positive impact on the lives of people affected by sight loss, you could be just who we are looking for!

We currently have an exciting opportunity for two MK Volunteer Services Managers to join our team, working flexibly from our office in Milton Keynes and from home.

Why are these roles so critical to us?

The MK Volunteer Services Managers will play a pivotal role in recruiting and managing volunteers in Milton Keynes for our social clubs and our home visiting services. 

· One MK Volunteer Services Manager will support our existing social clubs, which provide a range of activities and services to people with vision impairment.

· One MK Volunteer Services Manager will support our home visiting services, which include reading, shopping and befriending services to ensure that local people with sight loss are not socially isolated and alone. 

Have no doubts, these are roles with significant impact.

Your Responsibilities will include, but not be limited to:

Social Clubs & Events Role

· Supporting the delivery of existing social clubs, including organising activities and coordinating volunteer-led sessions.

· Supporting the planning and delivery of key events across the year (e.g. Volunteer Appreciation, AGM).

· Recruiting and managing volunteers involved in group-based activities.

· Providing administrative support to ensure activities and events are well organised and run smoothly.

Home Visiting Services Role

· Managing referrals and coordinating home visiting services, including reading, shopping and befriending support.

· Matching volunteers with clients appropriately, ensuring a positive and effective service.

· Supporting and maintaining relationships with volunteers and clients.

· Maintaining accurate records and supporting effective use of systems (including Beacon).

Shared Responsibilities (both roles)

· Supporting volunteer recruitment across Milton Keynes.

· Building positive relationships with volunteers, members and local partners.

· Contributing to the ongoing delivery and development of services.

You will spark our interest by being:

· A “People Person”: Having excellent interpersonal skills is crucial.  This is a role that relies on working closely with volunteers and local people with sight loss.

· Well-organised and able to prioritise effectively: You will be able to manage a varied workload, balancing competing demands and focusing on what matters most to ensure services run smoothly.

· Community minded: You will be driven by a passion for making a positive impact on the lives of vision impaired individuals in our community, ideally having worked with volunteers to deliver services.

· Connected to Milton Keynes: This role involves working with individuals  across the Milton Keynes area.  Ideally, you will live in Milton Keynes or nearby, with good local knowledge and connections across the community.

· A confident communicator: You will be comfortable building relationships with a wide range of people, including volunteers, members and partners, and able to handle sensitive or challenging conversations in a calm and professional way.

· Resilient and adaptable: You will be able to manage changing priorities and respond to challenges positively, maintaining a calm and solutions-focused approach

Required Experience

· Experience working or volunteering in the voluntary/community sector – ideally with an understanding of the current challenges in the sector.

· Experience in recruiting, coordinating, or supporting volunteers or growing a team, service or project through community engagement.

· Demonstrable success in building partnerships, networking or stakeholder engagement.

· Comfortable managing projects or local services with limited supervision, ideally in a community-based setting.

· Experience of managing a varied workload and prioritising effectively across multiple tasks.

· Prior experience working with or supporting people with sensory loss would be beneficial, but not essential.

If our purpose excites you, and you feel you have the skills required to excel in one of these roles, we would love to receive an application from you!

We understand that the requirements of job advertisements can, on occasions, appear a bit daunting. Please don’t be deterred from applying if you feel you don’t quite meet them all. Training and development will be provided to support your success.

Please apply with with a copy of your CV and a covering letter explaining why you feel you are a good match for the role. Please indicate in your application which role would be your preference (Social Clubs or Home Visiting Services).

Please note, applications received with no covering letter will not be considered.

The successful candidate must be freely eligible to work in the UK, as we are unable to accommodate sponsorship.

BucksVision is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from eligible candidates regardless of any protected characteristics. 

No agencies, please.

Accommodation-Based Services Manager

We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse.

This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse.

Please note that due to the nature of this role, we can only accept female applicants.

Position: Accommodation-Based Services Manager

Location: West Midlands (Birmingham/Walsall)

Hours: Full-time (37.5 hours per week)

Salary: £40,000

Contract: Permanent

Closing Date: 25th May 2026

You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change.

We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services

The Role

As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands.

You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services.

Key Responsibilities

• Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery
• Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover
• Take overall responsibility for safeguarding practice, including oversight of high-risk cases
• Ensure robust risk assessment, safety planning and casework standards
• Oversee referrals, admissions, occupancy and move-on processes
• Ensure effective housing management, including rent systems, housing benefit and arrears monitoring
• Maintain oversight of health and safety, property compliance and refuge security
• Lead on quality assurance, audits, monitoring and continuous improvement
• Ensure accurate reporting to funders, commissioners and senior management
• Manage budgets and monitor expenditure
• Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally

About You

You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services.

You will:

• Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development
• Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services
• Have strong expertise in safeguarding and managing high-risk cases
• Be able to lead, motivate and develop teams to deliver high standards
• Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes
• Be confident managing competing priorities and driving service improvement
• Be a strong communicator with the ability to influence and build partnerships
• Be committed to equality, diversity and anti-discriminatory practice
• Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems)
• Ability to participate in an on-call rota and work flexibly

Why Work Here

• Be part of an award-winning, specialist “by and for” organisation
• Take on a senior leadership role with real influence and impact
• Lead services that directly change the lives of women and children
• Work within a supportive, experienced and values-driven organisation
• Access ongoing professional development and opportunities to shape services

Important Information

• This post is restricted to women under Schedule 9 of the Equality Act 2010
• Enhanced DBS check required
• The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment

You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.