Service Manager Jobs in Home Based
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Contract type
Permanent - St Giles Hospice Shops
Location
Mere Green
Hours
37.5 Hours (working 5 days out of 7) Fully flexible 8:55am - 5:05pm trading over 7 days
Annual salary
£27,300
Review Date
09/05/2024
As the Community Shop and Online Manager for our flagship store in Mere Green you will lead a team of paid staff and volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have great commercial skills, an understanding of how online selling works and why customer service is key and want to be part of a successful team. Ideally, you’ll have previous retail management experience, be able to demonstrate strong leadership and have the ability to work with and motivate any team.
Reporting into a Regional Manager you will be responsible for ensuring that your store and the online store runs efficiently and delivers a positive financial contribution to the Hospice. You’ll also have the support of a Retail Regional Supervisor, available to provide encouragement, training and development of best practise.
Qualifications
Essential
·Good standard of education in English and Maths
Knowledge and experience
Essential
·Genuine interest in charity retailing/fashion
·Previous retail/charity retail management or supervisory experience
Desirable
·Local community knowledge
·Experience in E-commerce operation, ideally in charity retail
Values
Exhibits our hospice values and behaviours
Skills
Essential
·Proven customer service skills.
·Flexible and be able to adapt to change on a daily basis
·Able to complete physically demanding work in the form of standingfor long periods and moving stock
Desirable
·IT and numeracy – Office365/Share point
Personal Attributes
·Strong communicator
·Good interpersonal skills.
·Good time keeping & strong work ethic
·Conducts themselves’ in a professional manner.
·Good organisational skills
·Inclusive and diverse in their approach
·Empathetic
·Team Player
·Able to work under pressure
·Collaborative
·Ambassador for St Giles Hospice
Other requirements
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
The estate includes 22 shops and e-commerce operation with a turnover of approx. £3.5 million which supports the overall income generation strategy.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Supporter Relations Team plays a pivotal role in building relationships with our supporters and assisting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation. The main purpose of this role is to lead and develop the Supporter Relations Team to deliver excellent customer service to our supporters from the beginning of their journey with Blood Cancer UK. Our processes need to be as efficient and effective as possible to get the best from our supporters.
This is an excellent opportunity for someone with great communication, organisation and interpersonal skills. The post holder will take responsibility to help build lasting relationships with our supporters through written and verbal communication and ensure efficient administration of donations and maintaining accurate data on our CRM system. They will also maintain positive working relationships with all internal and external stakeholders, and contribute to continuous improvement both within the team and the wider organisation.
Interviews expected to take place on Monday 3rd June.
The client requests no contact from agencies or media sales.
Kingston Hospital Charity is committed to improving the quality of care and the experience of everyone who comes to Kingston Hospital or uses the services it provides across the community. This is achieved through a combination of securing funding for a range of priority projects and awarding grants to successful applicants. We want our local NHS to be the best it can be for patients, families and staff, as reflected by the significant growth in income over the last few years.
Working with the director, Grants Committee and trustees, the grants manager will ensure he/ she delivers the best possible support and guidance consistently. This will involve developing and perfecting sound grant-making processes, assisting staff with applications, selection, awarding, distribution and monitoring and evaluating outcomes. This person will also lead on maintaining accurate data and supporting the team with progress reporting and stakeholder management. This is a relationship and process-based role which reaches right across all the NHS trust’s services.
This role will also assist the development of communication materials, including the identification of grantees to spotlight through storytelling and sharing content that can be used to promote the impact of the charity’s work through social media and other channels.
We work to improve the quality of care and experience of everyone who comes to Kingston Hospital or uses the services it provides across the community
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Community Arts by ZK
Community Arts by ZK (CAZK) is an award-winning community interest company based in Pendle. At CAZK, we use art as a driving force to bring communities together from different age ranges, walks of life and social, and cultural backgrounds, with a strong emphasis on community cohesion, integration and well-being.
We design and deliver art projects, activities, and workshops that value, encourage and engage people in the community, allowing them to express themselves more effectively and communicate their ideas in a creative way. Our workshops and projects cover a broad range of techniques, and we work with creative practitioners and artists from across the world and from a variety of creative disciplines. Examples include fine art, mixed media, photography, traditional and contemporary methods, textiles, environmental artists, installation, and sculpture.
We collaborate across partner organisations, creative and cultural institutions, taking our community on trips and providing educational experiences. We strive for inclusivity, diversity and equality, aiming to improve community cohesion and resilience through art and social connection.
While this role will work across all CAZK projects the majority of time will be spent on 'Healing Arts for All' (HAFA), a large-scale, three-year heritage project that will engage Pendle's diverse communities in a wide range of activities including photography, textiles, film, sculpture, sound walks etc.
We expect you to integrate into the community we work with and use your artistic flair and strong interpersonal skills to engage with people in our local community. You will need to have knowledge of the specific needs of different community groups we work with, (families, children, refugees and asylum seekers, vulnerable and marginalised groups, and ethnic minority groups). You will have an enthusiasm for working with groups in the community and a willingness to build relationships with these different groups, with strong interpersonal skills, patience, empathy, a positive approach and respect for others. You will have great enthusiasm for art and sharing your artistic skills with the community.
Principle Tasks and Key Responsibilities:
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Working closely with the CEO, Board of Directors, and the team, you will lead on developing and managing creative art programmes, projects, activities, and events.
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Maintain and develop relationships among key partner organisations,local businesses, creatives, and host steering group meetings to develop new ideas and plans to progress and enhance the organisation, building communication and providing regular feedback.
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Work with the CEO to develop annual organisational and project budgets, and manage ongoing programme budgets to ensure they are delivered as agreed within set budgets and timescales.
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Research, implement and monitor programme and project plans, liaising with collaborators, partners, the community and artists.
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Produce reports to ensure that relevant stakeholders are fully and consistently informed and updated about the progress of creative projects.
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Determine and monitor the human and physical resources needed for the programmes/projects and ensure that they are available at the appropriate time.
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Ensure effective marketing and publicity for programmes and projects.
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Day to day project and personnel management, including staff and artists’ contracts, and project risk assessments.
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Attend events, projects, and meetings on behalf of Community Arts by ZK, where appropriate.
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Prepare and submit prompt reports, planning documents and information required by funders/clients with regards to service level agreements and any other contractual/grant funded obligations.
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Ensure appropriate systems are in place for monitoring information required by funders and to ensure that all contracted staff are fully briefed as to their responsibilities in respect of monitoring information.
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Maintain and update internal databases in order that data integrity is maintained and information is consistent across the data platforms.
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Monitor and assess available funding opportunities, and work alongside the CEOto submit funding applications and tender submissions.
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Develop new partnerships across Lancashire and Pendle to maximise existing and potential funding/tender opportunities
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General Responsibilities:
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Ensure a high standard of professional conduct in dealing with other services and members of the public.
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Contribute to the update of Community Arts by ZK policies and procedures in line with best practice.
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Undertake training considered necessary to fulfil your role and responsibilities.
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Participate in a process of continuous evaluation of the organisation’s effectiveness in fulfilling its aims and objectives.
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Comply in all areas of work with Community Arts by ZK Equality & Diversity Policy, Safeguarding and other policies.
We expect you to integrate into the community we work with and use your artistic flair and strong interpersonal skills to engage with people in our local community. You will need to have knowledge of and sensitivity towards the specific needs of the different community groups we work with, (families, children, refugees and asylum seekers, vulnerable and marginalised groups, and ethnic minority groups). You will have an enthusiasm for working with groups in the community and a willingness to build relationships with these different groups, with strong interpersonal skills, patience, empathy, a positive approach and respect for others.
The client requests no contact from agencies or media sales.
Healthwatch Kensington & Chelsea
Healthwatch was set up in 2013 to champion the rights of health and social care users, and hold the health and social care system to account for how well it engages with the public. Its remit covers all publicly funded health and social care services for adults and children.
Healthwatch’s remit covers all publicly funded health and social care services for adults and children.
The Advocacy Project delivers Healthwatch services in Kensington & Chelsea, Brent and Westminster – three of 152 local Healthwatch organisations. We’re building on the important work that’s been done to date, while bringing new insights from the voices of seldom heard and hard to hear groups.
About the role
The role is to lead the work of Healthwatch Kensington & Chelsea, working with a small skilled staff team and a range of volunteers and other community stakeholders. In particular, you will share our commitment to embed user engagement and community development at the heart of the Healthwatch service model, empowering user voices and improving access to health services.
You’ll have an opportunity to develop the service in line with our ambitious vision. This will include leading on the planning and delivery of targeted projects, supporting a diverse and varied engagement programme, and building relationships with a range of strategic partners. The Healthwatch Manager (Kensington & Chelsea) also takes the lead on managing our local Advisory Board. You will work closely with the Healthwatch teams in Westminster and Brent.
Key responsibilities
Ensure Healthwatch Kensington & Chelsea’s work conforms to all required principles, objectives and statutory obligations, and meets all contractual requirements between The Advocacy Project and Brent Council.
Manage and motivate a small staff team to deliver an effective and vibrant local Healthwatch.
Provide leadership to make sure the patient and public voice is heard across health, social care, children’s and other sectors in a continuously changing external environment.
Support the effective working of the Healthwatch Kensington & Chelsea Advisory Board.
Ensure local communities are able to participate fully in our work, particularly those that are least likely to have had their voices listened to. Support these communities in influencing local and national policy.
Represent Healthwatch Kensington & Chelsea at strategic governance and external meetings with key stakeholders, liaising with nominated Board leads regularly.
Develop the service to respond to emerging trends and needs, keeping abreast of Healthwatch England best practice to continually enhance the quality of the service.
Monitor the service to make sure it delivers to time, budget and quality; provide reports evidencing this to key stakeholders, including local commissioners, Healthwatch Advisory Board, the Bi-borough Health and Wellbeing Board and Healthwatch England.
Develop effective partnerships with key staff in health and social care services.
Work with the communications and engagement lead to make sure all relevant internal and external stakeholders receive relevant, timely and up-to-date communication about all Healthwatch projects.
Work with the Healthwatch Service Manager and Head of Business Development to identify opportunities for funding additional work which will add value to our Healthwatch services.
General responsibilities
Participate in team meetings, training and organisational development.
Contribute to monitoring reports.
Keep to our policies, including health & safety, safeguarding and risk regulations.
Work to our mission, vision, and values.
Work flexibly to meet the needs of the service, in line with the changing local and national landscape and carry out other projects and tasks as needed.
Person specification
Essential
Excellent knowledge of and experience of working with the health and social care system and the voluntary and community sector.
Thorough understanding of user engagement, community development, user involvement and co-production principles and practice.
Experience of working with diverse communities and tackling discrimination and inequality.
Understanding of the public health challenges in Kensington & Chelsea.
Experience of managing team members.
Experience of contract management and compliance.
Excellent communications (written and verbal) and interpersonal skills. Effective in working with a wide variety of stakeholders ranging from trustees, commissioners, partners, colleagues and local residents.
Able to interpret complex information and deal effectively with competing interests and challenging situations.
Excellent organisational skills who can work on their own initiative and plan and prioritise your own workload.
Experience of working with a budget.
Commitment to working within The Advocacy Project and Healthwatch code of conduct, equality and safeguarding policies.
Willingness to attend further training as appropriate and to adopt new procedures.
Willingness to promote Healthwatch and The Advocacy Project in line with our mission, vision and values
Desirable
Evidence of ongoing personal development and training.
Experience of working with senior managers in public sector bodies.
Experience of developing ideas for new areas of work.
Experience of working directly with volunteers.
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident Committed and Mindful Employer.
The client requests no contact from agencies or media sales.
Key Information:
Hours: 37.5 hours per week
Position: Marketing and Fundraising Manager
Contract: Permanent (up to two days from home per week)
Pay: £35,000-£38,000
Location: St Nicholas House, Old Churchyard, Liverpool, L2 8TX
Reports to: Chief Executive Officer
Closing date for applications: 26th April 2024
Interview date: 10th May 2024
Start Date: ASAP
About Options
At Options for Supported Living we support people with learning disabilities, autism and acquired brain injuries to live their lives to the full.
We work hard to create a better world where people with disabilities contribute to their communities as unique and valued members. Through the support we give, we enable people to make decisions for themselves and live lives full of friends, family, people they love, community, health, and purpose. The same as anyone.
And we don’t stop there. We’re committed to speaking out about the things that matter most within social care. Through our community we give people a voice, working together to create a lasting impact.
The role
It’s an exciting time to join Options as we focus on income generation to drive sustainable growth for the future. Working through a team, the Marketing & Fundraising Manager is instrumental in supporting Options vision and mission through clear strategic marketing, fundraising delivery as well as monitoring and reporting on its impact.
Key responsibilities
1.Ensure the development of a clear marketing and fundraising plan aligned with our strategic objectives and target audience to drive brand awareness, engagement, and income.
2.Work alongside agency partners to plan, execute and monitor integrated marketing and fundraising campaigns across on and offline channels.
3.Ensure brand consistency and integrity, including tone of voice across all marketing materials and communications.
4.Create engaging and compelling content including articles, blogs, videos, and graphics to promote our support and expertise and raise awareness of key campaigning topics.
5.Maintain a database of supporter, donors, and potential funders, maintaining accurate records that are kept up to date and information handled in accordance with the Data Protection Act and GDPR regulations.
6.Ensure donor effective stewardship journeys are followed.
7.Maintain online fundraising platforms, social media feeds and associated communications tools alongside the Marketing Officer.
8.Lead, motivate and support the marketing team: Marketing Officer, Fundraising Coordinator, and Social Media Apprentice.
9.Oversee website content management ensuring, blogs, stories, and events are relevant and in line with our marketing and fundraising strategy.
10.Work alongside other departments such as the Community, Recruitment, and Finance Team to ensure the organisation runs smoothly.
11.Collect feedback from people we support, families and staff to ensure the continued development of the marketing and fundraising strategy.
12.Look for opportunities to increase our network of contacts, stakeholders, and volunteers.
13.Support the Leadership Team in improving internal communication and brand alignment of all staff and people associated with Options.
14.Working alongside the leadership team to ensure that one-off projects are completed on time and accurately.
15.Remain up to date with current marketing trends to influence and remain relevant in a widely competitive third-sector market.
16.Prepare reports for the leadership team and Options trustees on project targets and outcomes.
17.Attend relevant meetings and work within Options, values and beliefs, policies, and procedures.
18.Represent Options at events as required.
Experience
1.Experience of professional fundraising, or similar experience in a marketing, sales, or business development environment.
2.Track record of setting and achieving income targets.
3.Experience of managing people.
Qualifications
It is desirable to have a relevant professional qualification – Chartered Institute of Marketing (CIM) or Chartered Institute of Fundraising (IoF) - or working towards.
Skills
·Working within the values of Options.
·Accessible language skills – it is essential that you have strong verbal and written communication skills and that our communication is accessible for the people we support and the general population; an understanding Easy Read guidance and inclusive language would be preferred.
·Relevant and up-to-date IT skills, knowledge of digital channels and how they can be used to gain and promote social care and the third sector.
·Have a good eye for design.
·Have excellent attention to detail.
·Confident and capable organiser.
·Good networking skills.
·Delegator and able to prioritise.
·Have a positive attitude and integrity.
·Able to work confidently when required.
·Have a desire to get things done proactively and purposefully.
Summary of Terms:
Salary
£35,000
Working hours
37.5 hours (with up to two days working from home)
Contract Type
Hybrid, Permanent
Annual leave
33 days (inclusive of bank holidays)
Sickness
5 days (one calendar week) full pay per year (after the first 6 months of service) and after a waiting period of 3 days.
Car
40p per mile (when additional travel is required to carry out work for Options)
Training
Options will support the post holder in pursuing their development.
Pension
5% Subject to eligibility, we will automatically enrol you into our nominated pension scheme after you have worked for us for three months. You can opt-out if you do not wish to be in Scheme. If you do not opt out, we will deduct your contributions to the pension scheme from what we pay you. Current details of the Scheme and your rights relating to it, and of your and our contributions, will be provided to you separately.
Based at
St Nicholas House, Old Churchyard, Liverpool, L2 8TX
Benefits:
- Blue Light Discount & reimbursement
- Arriva Travel Club
- Cycle to work
- Fix your bike voucher
- Learn to drive
- Health Assured (Employee Assistance Programme)
- Company pension
- Referral programme
- Sick pay
- Casual dress
- Company events
- Training paid for
- 02 Open
- Medicash
- £250 refer a friend scheme
- Company events
- Training & development
How to apply:
If you are interested in joining our team, please hit the apply button. We look forward to hearing from you!
Kindly provide a cover letter illustrating the alignment of our values with your own. Additionally, share insights into a successful campaign you've been part of, highlighting your role and impact.
All successful applicants are subject to a DBS and pre-employment checks.
We currently do not hold a sponsorship licence, therefore are not able to offer sponsorship of employment at this time.
The client requests no contact from agencies or media sales.
We are looking for an experienced leader with a strong track record in contract performance and people management to oversee our project activity at Action Foundation and join our Senior Management Team. We need an individual who is analytical, innovative, and able to undertake a collaborative and strategic approach to developing the charity’s services.
The successful candidate will demonstrate their experience in project management and leadership, developing networks and partnerships and have a strong awareness of the issues facing asylum seekers and refugees.
Action Foundation is an award-winning charity that supports and empowers asylum seekers, refugees and migrants in the North East to overcome immediate barriers, integrate with the community, and build skills for the future. We are an equal opportunity employer and welcome applications from all sectors of the community.
We operate hybrid working and flexible hours to accommodate a healthy work-life balance. Our offices at the CastleGate are situated close to Newcastle’s vibrant Quayside.
Essential information
Hours: 35 hours per week (full time)
Salary: £42,478 – £47,903 per annum plus 6% pension contribution
Annual leave: 28 days + English Bank Holidays
Contract: Permanent, subject to passing a 3-month probation
Application deadline: Midnight Monday 6th May 2024
Interview dates: Week commencing Monday 13th May 2024 at Action Foundation, Newcastle, NE1 2JQ
Pleaes refer to the attachment for the job description
To apply please submit:
- An up-to-date CV
- A supporting statement of no more than 400 words detailing your suitability for the role in reference to the Key Competencies in the Job Description
Details of email address to send completed CV and supporting statement is available on the Action Foundation website.
If you have any queries or would like an informal chat about the role, please contact Duncan McAuley and provide contact details. Details available on Action Foundation website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join a team with a bold mission – at Swindon & Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. We are growing our counselling service, and we will be offering more generalised counselling as well as our Self Harmony service which specialises in self-harm and self-injury reduction.
What You'll Do:
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Collaborative Leadership: Lead, inspire, and effectively manage a team of professionals to deliver exceptional mental health support and interventions.
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Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
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Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for a Product and Portfolio Manager within our Porfolio Development Team. You will have demonstrable experience in product/portfolio lifecycle management as well as a proven track record of successfully developing a cohesive portfolio strategy. You will need significant experience of meeting new business targets and driving business growth, as well as the development of a new business pipeline.
Salary: £40,708 - £46,523 per annum
Contract period: Permanent
Reporting to: Chief Operating Officer
Team: Portfolio Development
Location: Oxford / hybrid working (up to full time from home, in line with Picker's remote and home working policy - must be based in the UK)
In this role, you will work closely with colleagues to introduce new products and services that will support our growth and charitable impact. The role will include responsibility for meeting a new business target, through lead generation. This is an important and dynamic role that will require strategic thinking and a strongly collaborative approach.
This role
In this role, you will:
- Manage the existing product portfolio, reviewing the existing offering in relation to market trends, client needs, the competitive landscape and the Charity's strategic goals
- Develop detailed product knowledge across the portfolio of products, leading development activity for each area alongside ongoing assessment of financial performance and product/service viability.
- Recommend and oversee product improvements, using market demand and customer and colleague feedback to identify and prioritise change.
- Working with the Chief Operating Officer and service leads to understand trends and opportunities across the portfolio and associated markets.
- Engage with expert colleagues from across the organisation to understand and support the development of their product ideas, evaluating these against internal and external factors including feasibility, expected value, and market demand.
- Financial and strategic modelling of new product options based on market demand, fit to Picker strategy, impact/income potential, strength of offering and ability to reach target audience.
- Work in partnership with the Chief Operating Officer, Head of Service Delivery, service leads, and the Marketing and Communications Manager to develop marketing plans to support demand generation on a thematic basis, providing expert product knowledge, customer insight and new business leads.
About You
You will have:
- Demonstrable experiences in product/portfolio lifecycle management.
- Demonstrable experience of managing project timetables, including reviewing progress and amending plans to address changing requirements
- Proven track record of successfully developing a cohesive portfolio strategy that supports brand integrity/growth, whilst growing individual business lines/products/services
- Significant experience of meeting product/service business targets. Including driving business growth with new services and/or in new markets
- Experience of success in the development and qualification of a new business pipeline (including campaign management and follow-up)
- Demonstrable leadership skills, with the ability to lead projects through to successful completion
- High levels of IT literacy, especially in Microsoft Word, Excel, PowerPoint, Outlook, Teams and Dynamics
- Highly numerate and confident in dealing with quantitative data including management and financial information
- Ability to work collaboratively at corporate and departmental levels and, where necessary, with external suppliers and contacts
- Excellent grasp of the English language in the business context
- Ability to apply innovative thinking to identify how new research methodologies could be beneficial to the organisation and its clients
- Empathy with Picker and its aims
This is a summary of the job description. Please review the full job description below.
About Picker Institute Europe
Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.
We evaluate the areas of health and social care that matter most to people, producing actionable and insightful results to drive advances in standards. If you are passionate about putting people at the forefront of healthcare services, then Picker could be the place for you.
Working with us
Here at Picker, we believe in treating our people well; from excellent career opportunities to a positive, collaborative culture. We all work with a shared set of values that inspire us to achieve the biggest impact.
Working alongside colleagues who are experts in their field, you will be part of a team contributing to our vision ‘the highest quality person centred care for all, always’. You will contribute to our research with NHS Trusts and many high profile charities, such as The British Heart Foundation, Pancreatic Cancer UK and Mind.
To support you we offer a friendly, person centred working culture with many benefits including:
- Flexible and hybrid working opportunities, including flexible start and finish times
- Convenient Oxford location with free parking
- 25 days holiday, increasing to 30 days, plus public holidays
- Option to buy or sell up to 5 days of annual leave
- Christmas office closure (currently an additional 3 1/2 days leave)
- Contributory company pension scheme (currently employer matching up to 8%)
- Enhanced maternity, paternity and adoption pay
- Free life assurance (currently 4 x salary)
- Tailored learning and development, including access to complete iHasco training library
- Health and wellbeing resources including an Employee Assistance Programme
- Season ticket loan scheme
- Regular calendar of social activities organised by a dedicated Social, Wellbeing and Employee Engagement team
The client requests no contact from agencies or media sales.
Job Title: Hackney Service Delivery Manager
Salary: £32,000 per annum (FTE)
Working Hours: 28-35 hours per week (pro-rata rate)
Location: Hackney Borough based with some home working.Fixed term contract until 30th September 2025
About us at the NCT
A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.
Our Hackney Parent Support project is commissioned by Hackney Council, to offer infant feeding support across the region in both community and hospital settings and parenting courses for families throughout the Hackney region. The support is delivered by staff and volunteer peer supporters.
We are seeking a capable NCT Perinatal Service Delivery Manager who is passionate about supporting parents and infant feeding to lead on this project. This role is home-based but will include travel across the Hackney region (expenses will be reimbursed).
About the role
You will be responsible for managing the parent support project in its entirety across the region. Some of the key responsibilities of the role include:
- Leading on perinatal peer support across the region.
- Managing the project staff team.
- Having a good working knowledge and understanding of the local demographics in the Hackney area and ensuring all services are accessible and inclusive.
- Engaging with communities through networking with other local organisations.
- Report progress on project status, timelines and delivery against key performance indicators.
- Participate in local perinatal networking/task and finish projects, so that the programme is an integral part of the local perinatal and infant feeding provision landscape, and is able to advocate for and chaperone perinatal service users at a strategic level, raising the profile of NCT’s perinatal offer locally and nationally.
You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.
Being able to make decisions and respond appropriately to our commissioners, staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.
It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires breastfeeding experience of at least 3 months. The training can be undertaken within your working hours. There will also be training on the EPEC (Empowering Parents, Empowering Communities course) provided by South London and Maudsley NHS Foundation Trust.
The role is 28-35 hours per week which will be predominantly Monday to Friday within the working day, however, will include occasional evening and weekends. This is a home-based role, however travel across Hackney will be required.
About you
- Are you willing to undertake our Peer Supporter training? (Requires minimum 3 months Breastfeeding Experience)
- Can you work at pace and juggle a number of different priorities?
- Are you passionate about supporting families to reach their parenting goals and contribute to their positive wellbeing?
- Do you want to join an amazing Charity that supports parents across the UK?
- Would you like to be part of an amazing team of passionate staff?
If so, please read the job description on our website.
What we offer
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found on our website.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Closing date: 2nd May 2024
Interview dates@ W/C 13th May 2024
Interview format: May be in person in Hackney – venue tbc. Or Virtual video call – flexible around your working day. The interviews will be a mixture of open and competency-based questions, you do not need to prepare anything in advance.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This varied role uses event and programme management skills to deliver excellent service in a fast paced environment within the Christian sector as we advance the work of The Maclellan Foundation, one of the largest Christian family foundations in the USA. The successful candidate will have excellent administration skills, with a minimum of 2 years experience, and will be engaged in the Christian faith and excited by the aims of the organisation.
Objectives/Key Tasks:
To provide event and project-specific administrative support in an accurate, timely and professional manner, including:
- Planning and co-ordinating multiple programmes, to ensure milestones are met to an excellent standard
- Conducting research, assembling and analysing data to prepare reports and documents
- Preparing and editing written correspondence, communications, presentations, publicity etc
- Managing booking and registration processes
- Managing and updating various databases on a regular basis
- Onsite event management; helping set up and run events as well as providing delegate support
- Providing customer service support, via phone and email
- Managing and maintaining schedules, appointments and travel arrangements
- Arranging and coordinating meetings, including minute taking
- Reviewing operating practices and implementing improvements where necessary
- Processing expenses and maintaining project budgets in liaison with the Finance Manager
- Providing administrative support to the Director and all projects and events undertaken by NJC
- Website oversight and any other duties as required
Please review the full job description and person specification and submit your CV for consideration.
Please note we are reviewing applications regularly and reserve the right to close the post early.
The client requests no contact from agencies or media sales.
Closing date: 10th May
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We are strengthening our IT organisation to enhance the provision of IT services to our 2000 staff and many volunteers. The Service Delivery Lead is an exciting new role created to help mature our service framework, drive our service performance and assure continuous improvement. By enabling our staff to work more effectively you will have a direct impact on the lives of those affected by dementia.
The role has day to day responsibility for all aspects of IT service quality, including the performance of our Managed Service Provider. You will lead a team of 4 Service Delivery Analysts, providing guidance and direction and nurturing individual careers. You will be an escalation point for user support and play a key role in the acceptance of projects into service.
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
About you
- You are an experienced IT Service Professional, fluent in the application of the ITIL framework across Incident, Problem, Change and related components
- You have team and people leading experience and are committed to the ongoing development of yourself and colleagues
- You are improvement driven. You want to provide a better experience for our users and increased opportunity for our staff.
- You are team focused, collaborative, balanced, able to navigate and deliver to the interests of multiple stakeholder groups including managed service providers and third parties.
- You are purpose driven. You want to do something that matters to people and has a positive impact on their lives. You want to join an organisation with a strong sense of purpose, and a culture of empowerment and inclusiveness.
Person Specification
- Ability to communicate professionally and respectfully, both verbal and written.
- Work collaboratively with your and wider teams; be able to prioritise your workload effectively.
- Strong analytical and interpretation skills.
- Excellent organisational skills and great attention to detail.
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
University of Manchester Students’ Union
Head of Advice - Service Transformation (Maternity Cover)
Salary: £34,650 - £38,850 (plus a cost of living award will be added from August)
Location: University of Manchester Students' Union, Oxford Road, Manchester, M13 9PR
Contract: Fixed-Term, ending on 31st August 2025
Hours: Full-Time, 35 hours per week (open to part time working requests of 0.8 FTE)
Are you looking for a role in an information, advice or guidance setting?
If so, we are looking for you! We’re looking for a Head of Advice Service Transformation (Maternity Cover). Are you the kind of person that wants to make ‘the way things work’ better and have some experience of improving systems and processes in an advice or guidance team?
About the Students’ Union
The Students’ Union is a registered charity and is independent from the University (although we work closely together). We are a student-led organisation and exist to help students make the most of their time at Manchester and get the best for their future. We’re the home of societies, volunteering, student media, advice, campaigns, student democracy and events.
About the role
The University of Manchester Students’ Union Advice Service supports 50,000 students (3,100 service users a year) on a range of academic, housing, disciplinary and student finance issues. The advice service offers in person, over email and over video conference advice and this year we want to supercharge how able the service is to meet increasing student demand. We’re looking for someone who’ll review our processes and systems to deliver excellent customer service. We want someone who can support staff to develop into the more senior roles we’ve designed in our restructure.
This is a senior, Head of level role in our organisation, and we’re looking for someone who can work independently and bring their experience and knowledge to the role and connect in with other teams as well. This is a perfect role to go for if you’re interested in a secondment, looking for that next level up and you’ve got examples of where you’ve done some of the things in the job specification before, or if you’ve working in an information and guidance service and can see the transferable skills across to advice giving.
Key Dates:
Closing Date: 3pm on Sunday 26th May 2024
Interviews: Monday 10th June 2024
How to Apply
Please click 'Apply’ to be redirected to our website, where you can download the Job Description and Person Specification and find details of how to apply.
For an informal conversation about the role and application process, please contact Anh Ly at Atkinson HR Consulting.
Are you a good communicator with an understanding of the issues affecting carers? Do you have strong emotional resilience and a desire to help others? Have you got experience managing staff and / or volunteers?
Job Purpose: The Adult Carers Service supports carers aged 19+. The service provides practical, emotional and planning support so that carers are supported to maintain their caring roles, increase their resilience, and support them plan for the
future to avoid crisis. The Carers Support Coordinator will work in close collaboration with the Services Manager and SMT to support the implementation and development of the Bromley Well Adult Carers Service. The post holder will coordinate the provision of emotional and practical support to Adult Carers in the London Borough of Bromley, aligned and working closely with the integrated care networks and other Bromley Well Services, both within Age UK Bromley & Greenwich and Bromley Well partner organisations.
If you think you are able to make a difference to the lives of adult carers, we would love to hear from you. For further details please read through the job pack and apply via our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you looking for an engaging, fulfilling, and varied role? Young Enterprise is looking for a new Educational Partnerships Regional Manager (EPRM) for the Midlands region. This region includes West Midlands. (Please only apply if you are based in Midlands, ideally Birmingham)
Young Enterprise is a national charity that works directly with young people, teachers, volunteers, and influencers to help young people succeed in the changing world of work. We are all about realising potential and building people’s futures – and committed to do the same for the people who join our dedicated team. We are passionate about equality, creating an environment in which each individual can thrive, contribute, and grow as a professional.
As an EPRM you will be a key contributor to the regional strategy working very much in a one team environment whilst giving you the space to grow and develop your skills. Your role as EPRM will see you work directly with young people and teachers in schools that take part in Young Enterprise programmes such as company programme, day programmes and digital programmes. You will also oversee regional relationships, at local authority level or equivalent.
The EPRM role involves being flexible to the needs of the region and your team and to provide regional leadership. Some of the duties include, which is not an exhaustive list
- Deliver and or support the delivery of Young Enterprise programmes and services in schools, colleges, universities, and youth centres
- Work as part of the regional team to proactively identify and generate sources of local income to support YE programmes.
- Manage and monitor KPIs and local contracts associated with the above tasks through the regional operations plan set out by the Regional Manager.
- Work with the local YE Volunteer Team (LVT), providing support, direction and opportunities to engage with local activity, which may include fundraising, volunteering on programmes and / or promoting our programmes to new school
- Work closely with Programmes & Services team to support the development and delivery of our full suite of programmes, while also developing your own knowledge and understanding of our full suite of programmes and services to promote to schools.
We are looking for:
· A motivated self-starter
· Confident leader who can quickly support develop an existing team
· Good organisational, prioritising, and problem-solving skills, with the resilience to work effectively under pressure.
· An understanding or experience of managing varying relationships, including volunteers
· A great promoter and inspirer in helping young people achieve their potential
· Computer literacy with understanding of word, excel, PowerPoint and Microsoft Teams
You'll be working alongside an experienced and passionate regional team, with a 'can-do' ethos of supporting each other and sharing knowledge across programmes and geographies.
This is a home-based role, however, will require significant travel throughout the Midlands region (covering both East and West Midlands)
DBS Required: YES
Additional Interviewing Details
Social mobility will be at the heart of Young Enterprise’s future strategy, what measures would you take to ensure that those most in need receive the support of our programmes and services?
Please prepare a presentation of no more than 5mins to outline your approach with young people, educators and business partners
To apply, please send your CV – with a covering letter (no more than 2 sides of A4) explaining why you think you would be right for this opportunity by no later than midday on 10th May 2024. Please note applications without a cover letter will not be considered.
Interviews will take place with a Regional Manager (TBA), member of the Midlands team and Lee Palmer (Director of Educational Partnerships) via MS Teams, tentatively week commencing 24th May 2024.
Although we endeavour to respond to all applications, if you have not heard from us by two weeks from the closing date you should consider your application unsuccessful.
The client requests no contact from agencies or media sales.