Service support officer jobs

For over 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.​

Brief role description ​

Reporting to the Marketing Manager, the Digital Marketing Officer will be responsible for the day-to-day operational delivery of our website, email marketing, and digital assets. They will play a key role in user engagement, service promotion, and data-driven decision-making.​

The Digital marketing Officer will manage and optimise our WordPress website and DotDigital email platform, ensuring all content aligns with brand and accessibility standards. The role will contribute to creative content development and campaign ideation, as well as tracking and reporting performance across channels to support the marketing manager with data-driven recommendations. ​

Interested? Want to know more about the Charity? Check out our website.​

Eager to know more about the role?​ Have a look at the Job Description.​

What’s in it for you?​ Check out our Benefits.​

Have we convinced you to apply? ​If so, submit your CV and Covering Letter by ​​Tuesday, 31 March 2026.​

Got questions about the role? Get in touch with the People Team.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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#LI-DNI

We have an opportunity for a dedicated Case Officer to join our London casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across London on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

· Manage casework support, providing direct support, advice and guidance to beneficiaries,

· Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs

· Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services

· Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary

· Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support

· Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).

The role is primarily homebased but will have regular travel around the London area, specifically to our Haig House office, for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.

The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.

Employee benefits include –

· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days

· Generous pension contributions, with Employer contributions ranging from 6% to 10%

· Range of flexible working options may be available, depending on your role

· Employee Assistance Programme providing confidential counselling, financial and legal advice

· Range of courses delivered by learning specialists to support your development goals and objectives

· Opportunities to volunteer

· Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Volunteer Lead

What is the opportunity

Balance is seeking a persuasive and values based role model to work with its leadership team and operational managers to build the volunteer offer across the charity and its services. This is a part time post based on 25 hours per week based at our offices in Kingston with additional flexibility for home working.

About your values and strengths

You are someone who strengths and values will align with the following attributes:

• Shows independence and can think on their feet to bring new ideas to the table
• See’s volunteers as valued contributors to support the visibility and inclusion of with learning disabilities in our communities.
• Is collegiate and outward facing in their working style.
• Sees problems as opportunities particularly in building you own knowledge and that of others you work with

What you can expect from us

A charity that works hard to put its people, those who it supports and those who provide its services at the heart of what we do. A charity that takes its mission and values seriously in developing its services, operational approach and commercial relationships That supports and encourages its staff to participate as partners in our development as a business, our outcomes and the delivery of our values.

You can also expect

A commitment to training and professional development to support internal progression in and beyond the charity. Inclusion in and a 3% employers contribution to the charity's pension scheme. Generous annual leave allowance of up to 25 days a year plus bank holidays and an additional day off for your birthday. Access to a range of discount schemes including Blue Light Card Access to the charity's employee assistance programme. Access to travel card loan, and bike to work scheme.

To Apply

Please follow the link to our recruitment site and ensure that you submit both a current CV and supporting statement that addresses the strengths and values set out in the person specification.

We are an inclusive employer

This charity employs and welcomes applications from backgrounds and communities that are widely representative of the SW London communities in which it works.

About us

VCKC enables people to develop skills, knowledge, confidence, and positive relationships through rewarding volunteering. We enable people to improve and maintain their health, find paid work where that is one of their aims, and increase their independence. 

VCKC helps local community organisations to recruit and manage volunteers to provide their vital services, while also ensuring placements are accessible, inclusive and safe, and that volunteers have a good quality experience that responds to their volunteering goals. 

Main Purpose of Job

We are seeking a part-time Communications and Impact Officer to help us promote volunteering opportunities and communicate the impact of our work across Kensington & Chelsea.

This role will lead on impact communications, storytelling, and digital content, ensuring that funders, partners, and the public clearly understand the difference volunteering makes in our community.

You will create engaging content across multiple channels, including social media, VCKC’s website, impact reports, case studies, and funding communications. You will also support colleagues in communicating the impact of their programmes and promoting them effectively by turning data and evidence into compelling narratives, case studies, and marketing materials.

Key duties

• Create engaging communications and digital content to promote volunteering opportunities

• Produce impact reports, case studies, funder updates, and website content

• Manage and grow engagement across social media and VCKC’s website

• Translate data and evaluation insights into clear, accessible communications

• Maintain consistent branding, messaging, and storytelling across the organisation

• Support colleagues with impact narratives for funding bids and external communications

• Monitor communications performance and maintain simple systems for communications data and reporting

Please refer to the job description for further information. 

In your CV and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. 

Interviews will be held in person at VCKC’s office on Friday, 17 April. Interview questions and tasks will be shared with shortlisted candidates in advance. 

Information session: For a chance to find out more about our organisation, the role, join our webinar and Information Session on Thursday, 26 March, 1.30 - 2.30. 

Please click the ‘Apply now’ button to access the full application instructions, including the sign-up link for our Information Session and how to contact us for any queries about the role.

Details of how to join our Information Session are below on Thursday, 26 March, 1.30 - 2.30:

VCKC - Communications and Impact Officer Information Session

Time: Mar 26, 2026 13:30 London

Join Zoom Meeting

https://us02web.zoom.us/j/87411999357 

Meeting ID: 874 1199 9357

One tap mobile

+16892781000,,87411999357# US

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Join instructions

https://us02web.zoom.us/meetings/87411999357/invitations?signature=08gTtNso79VhCDxRyElw1pTMw4B9eg4Ro0VF32WCuLg 

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

You’ll be the main contact for the national training team providing support directly to kinship carers, training facilitators and others relating to the access and delivery of training events and workshops. 

You’ll provide professional and effective administrative and technical support to training operations, including co-ordinating logistics, publishing event details, administrating the back-end data, supplier communication, financial administration and attending in person and online events to ensure smooth delivery.

Key responsibilities:

Training event coordination

• Provide administrative support, including supplier communication, coordinating logistics and delivery of all relevant general and financial administration tasks 

• Communicate effectively with all stakeholders to coordinate and confirm event logistics for in-person and online events.

• Identify and secure appropriate organisations to exhibit as part of Roadshow marketplace events, providing in event hosting of these organisations. 

• Source and secure venues and catering that meet event requirements for all in-person training events.

• Provide administrative, practical and technical support at training events both online and in-person. 

• Act as central point for Zoom set-up, licenses and queries for team, kinship carers and external partners.

Systems and processes coordination 

• Monitor planned expenditure to ensure it is in line with event budgets. 

• Ensure invoicing and payments are accurate and processed to time. 

• Support the monitoring and reporting on training activity via our Salesforce database, including providing data reports as required. 

• Support the production, update, distribution and quality assurance of workshop materials and ensure all collateral is on brand, signed off as required. 

• Develop and maintain an asset register of all training materials and equipment, ensuring availability when and where it is needed.

• Act as website champion for the team, managing and uploading all training content (workshop and events) and ensuring online training information is kept up to date. 

• Provide support to the training team as required including to assist service improvements and supporting manualisation and documentation of all processes 

• Set up and implement effective tools and documentation to support all operational needs of the training service. 

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.
• ​30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
• Employee Assistance Programme (24/7 confidential advice line and counselling)
• Charity Worker Discounts.

How to apply:

Please apply for the role of Training and Events Officer by sending a CV and answering the questions below via Charity Job. The deadline is 12pm on Monday 30 March 2026. Any applications arriving after the closing date will not be considered for shortlisting unless there are exceptional reasons. Please ensure you have read the application timelines.

1. Why do you want to work with Kinship, and how do your values and experience align with our mission to support kinship carers and families?
2. Describe a recent event or training session you coordinated. Include how you managed logistics, communicated with stakeholders, and handled any challenges.
3. Provide an example of how you have used administrative systems or platforms (e.g., Salesforce, databases, online tools) to track activity, manage resources, or produce reports accurately.
4. Give an example of how you have supported a team to deliver a project or service, highlighting communication, process management, or assistance to colleagues.
5. Describe a situation where you identified a potential delivery problem and took proactive steps to resolve it. What was the outcome?

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work.   We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Are you a brilliant communicator and collaborator who loves getting into the nitty-gritty of logistics and organisation? Join a passionate team working to end inequality in education through the power of Classics.

We’re looking for a Fundraising and Events Officer to help devise, organise and deliver a variety of events, seek sponsorship opportunities and grow our membership base. From managing systems and data to coordinating logistics and analysing results, every day can be a little bit different. You will be the first point of contact for many of our event attendees, donors and supporters and will enjoy building relationships and improving and maintaining systems to ensure that people have a positive interaction with Classics for All.

Diversity and inclusion

As a social mobility charity, being inclusive is a fundamental value of Classics for All. We welcome applications from all eligible people and are particularly keen to receive applications from those who are from communities that are less represented within the Classics community, such as those from minoritised ethnic backgrounds and those with disabilities.

It does not matter if Classics was offered at your own school, and you do not need to be a classicist to join our team – there are no Latin tests!

Head of Services
LinkAble Woking (Charity)
2 Board School Road, Woking, Knaphill GU21 5HE

£50,000 a year – Permanent, Full‑time

Job details

Pay: £50,000 a year
Job type: Permanent, Full‑time
Shift and schedule: Weekend availability

Location:
2 Board School Road, Woking, Knaphill GU21 5HE

Benefits

(Pulled from the full job description)

• Employee discount
• Sick pay
• Free parking
• Store discount
• Company pension
• Company events
• On‑site parking

Full job description

About LinkAble
LinkAble is a charity in Woking supporting people with a learning disability and autistic people to create the life they want to live. Our vision is a world where they and their families are empowered and supported to live life to the full.

About the Role

This is a rewarding senior leadership role at an exciting time for LinkAble.
As Head of Services, you will join the Senior Leadership Team with the Chief Executive and Head of Finance. You will provide both strategic direction and hands‑on operational leadership, role‑modelling best practice and coaching staff across all children’s, young people’s and adult services. You will ensure services are safe, high‑quality, financially sustainable and continuously improving.

We have secured a two-year extension to our Short Breaks contract and expanded our adult services premises, creating strong opportunities for growth and innovation.

While the role oversees all services, you will directly manage children’s services day to day, supported by two Team Leaders. Adult services leadership is supported by the Adult Services Development Manager.

You will be responsible for:

• Strategic and operational leadership across all services
• Direct leadership of children and young people’s services (minimum 2 years’ experience with high‑support‑needs CYP required)
• Oversight of adult services, supported by the Adult Services Development Manager
• Management oversight of 60–80 sessional staff
• Contract management and commissioner relationships, especially with Surrey County Council
• Monitoring performance, outcomes and attendance
• Ensuring Ofsted and CQC compliance and robust safeguarding
• Developing three new income‑generating services (PA service, Post‑16 service, education for children not in school)
• Partnership building, networking and statutory funding

You will play a key role in ensuring LinkAble stays sustainable, responsive and ambitious within a changing external environment.

About You

We are looking for a values‑driven senior leader with:

• Significant management experience in the disability sector (e.g., special school, charity, children’s residential care)
• A credible, respectful and motivating leadership style
• Level 5 Education or Health & Social Care qualification (or equivalent)
• Experience supporting people with learning disabilities or autism with moderate to high support needs
• Experience with non-speaking children and/or behaviour that challenges, including de-escalation techniques
• Strong safeguarding, compliance and incident‑management knowledge
• Confidence identifying growth opportunities and diversifying income
• Related sector experience (physical disabilities, ABI or complex needs) also welcomed

You will be a visible, approachable and inspiring leader, able to balance strategic thinking with hands‑on operational presence.

Working Pattern

• Mon, Wed, Thu: 10:00–18:00
• Tue, Fri: 09:00–17:00

Flexibility is required for occasional evenings, weekends, on‑call duty and to work during school holiday playschemes.
We are interviewing as applications are received.

Pay: £50,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On‑site parking
• Sick pay
• Store discount

Application question(s):

• Do you have significant hands-on experience of supporting children with additional needs? If so, please say which organisation and role this relates to on your CV. Candidates who don't evidence this will not be shortlisted.
• Do you have experience of management in education, health or social care services?
• Do you have experience of supporting children or adults with high support needs and challenging behaviours. Please note the organisation and role this relates to on your CV. Candidates that don't evidence this will not be shortlisted for interview.

Work Location: In person

St Martins, the long standing and well respected charity supporting people out of homelessness, is looking to recruit a Chief Executive following the retirement of our current CEO.

As our new Chief Executive, you will collaborate with our dedicated teams and the Board of Trustees to drive forward the vital work of St Martins, focusing on our six key priorities:

· prevent homelessness wherever possible

· deliver effective support

· deliver sustained support

· continue to be an employer of choice

· continue to be well managed and efficient

· communicate clearly

 We are looking for :

·        A current CEO or Director with experience in one or more of the following fields: social housing, homelessness, social care or related fields

· Proven track record of delivering organisational strategy and managing complex change.

· Proven experience of managing complex budgets exceeding £10 million, to support the long‑term sustainability of a charity during periods of change .

· Proven experience in governance and in building productive, collaborative relationships with a Board of Trustees.

· Evidence of successful income generation through fundraising, grants, and partnerships.

· Experience of media relations (including TV and radio) 

· Experience interpreting complex financial and performance data to support effective evaluation and enable sound strategic decision-making.

· Experience of effective collaborative working with partner organisations and sectors.

The Brompton Fountain supports children's heart and lung care at Guys and St Thomas’ NHS Foundation Trust encompassing Royal Brompton, Harefield, St Thomas’, Evelina London Children’s Hospital and their partner hospitals.
Based at Royal Brompton Hospital, we work with teams across all sites to ensure patients and their families receive specialised support and resources (whilst in hospital and at home), regardless of where the child is treated within the Trust
network.

The Family Support Officer plays a vital role in delivering compassionate, practical and emotional support to children, young people and families receiving care under the Guy’s and St Thomas’ NHS Foundation Trust. Working closely with the Hospital Services Manager, the post-holder will help deliver high-quality charitable services, events and projects.

Key objectives of the job 

• Work closely with the Hospital Services Manager to deliver core charity support, including but not limited to researching and distributing essential items, seasonal gifts and treats.

• Assist with the planning, preparation and delivery of events for children and families, varying in scale from one-to-one activities to large events.

• Obtaining and filing photo consent forms for any photography for promotional use.

• Assist with the delivery and development of services specifically for bereaved families, including annual events and support projects. 

• Assist with the upkeep of parent communal areas, including stock levels and general maintenance.

• Order products as directed by Hospital Services Manager

• Accurately recording charitable output, to be used for reporting purposes.

• Arranging travel and accommodation for families as part of our support services.

• Contribute ideas to improve services and identify unmet needs among families.

Communication and representation

• Communication with parents and families during face to face, telephone, email and social media interactions.

• Act in accordance with safeguarding procedures, escalating concerns about the welfare of children or vulnerable adults to the Hospital Services Manager (or charity CEO as required)

• Assist with the creation of regular charity newsletters through copywriting.

• Act as an ambassador for the charity when attending events and activities. 

Additional duties 

• Ensure that up to date written records and activity data are maintained in  accordance with professional and charity standards. 

• Comply with Charity and Trust policies including, but not limited to, current child protection policy and guidance, confidentiality, and health and safety.

• Respect the individuality, values, cultural and religious diversity of patients and their families, and contribute to the provision of a service sensitive to these needs.

• Be vigilant and aware of all stock, merchandise and resources owned by the charity.

• Adhere to policies and guidelines regarding money handling, as set by the CEO (including the use of bank cards/petty cash). 

• Any other duties as may be required by the Hospital Services Manager and CEO within the competencies and scope of the post. 

• Participate in safeguarding training and mandatory Trust/charity training.

• Complete merchandise sales from charity office as and when necessary.

Person specification 

Essential 

• Experience of working or volunteering with children, young people and families.

• Proven ability to deliver high-quality support in a service-driven environment.

• Demonstrates empathy and compassion, with the ability to discuss complex topics such as health issues, additional needs, and bereavement with sensitivity.

• Ability to work effectively with hospital teams and willingness to support colleagues and contribute to a positive team culture.

• Calm under pressure.

• Strong organisational skills. 

• Experience handling sensitive information appropriately.

• Personal drive, energy, integrity, adaptability and responsibility. 

• Good IT skills, including competence in Microsoft Office products. 

• Excellent personal and communication skills, including written and spoken English. 

• Reliable and punctual

• High level of attention to detail.

• Excellent references will be required.

• Enhanced DBS check will be required.

Desirable 

• Experience of working directly with children/families who have additional health needs. 

• Experience of working or volunteering within a hospital. 

• Experience of working within an office/admin setting. 

• Knowledge of the NHS environment.

• Previous charity or third-sector experience.

This position is offered on a full-time basis, though we welcome applications from candidates interested in working 3–4 days per week

This is a really exciting time to lead on Service Design at UK Youth. The Government’s recently-launched National Youth Strategy represents a shift in youth work’s recognition. UK Youth is about to launch its own new Strategy and we have big ambitions for the coming year – in this crucial leadership role, you’ll drive forward our ambition to design, test and scale the very best solutions to the challenges faced by young people and the professionals supporting them. 

UK Youth’s Impact Function has grown over the last year – we’re investing in the power of evidence, human-centred design and influential storytelling to improve the equity and effectiveness of youth work. Join us and help build a society that backs every young person – through each spark, struggle, and success.​

Purpose of the job

This role is responsible for the design of UK Youth’s support to young people, youth organisations and youth workers. This could include structured youth work programmes, funding and grants+ programmes, professional development initiatives, and campaigns.

You will lead and oversee end-to-end design processes, ensuring that UK Youth develops fully packaged offers that respond to the evidence base and people’s needs, drive forward our strategy and achieve incredible impact. You will work across UK Youth teams, with external design partners, and meaningfully involving young people and the professionals who support them in the design process.

You will be experienced in developing high quality funding propositions (proactively and in response to new business opportunities). You will be confident in taking a human-centred design approach to tackle some of the youth sector’s knottiest problems.  You will design solutions to important problems, ensuring that they are feasible, equitable, impactful and scalable.

In 2026, our priority topics for youth work programmes and network development are: mental health and wellbeing, employability, social cohesion and community safety.

 As a leader, you will work closely with research, evaluation, policy, service delivery, network development, and fundraising teams. You will help to improve the skills and confidence of colleagues across UK Youth to apply design methods in their own work and collaborate effectively with the Design team.

Why work at UK Youth?

UK Youth wants all young people to be equipped to thrive and empowered to contribute at every stage of their lives. Youth work can be life changing (and even life saving.) In 2026, we will be launching our new strategy, positioning UK Youth to unlock youth work so that every young person in the UK can benefit. We work with others to ensure that the youth sector is strengthened and that provision is youth-led, evidence-informed, and delivers high-quality outcomes.

 UK Youth plays a unique role in addressing the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference, and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. Come and be part of this change in a driven and supportive team that puts evidence at the heart of our work.

Role Responsibilities

• Designing Solutions

• Developing new business and funding propositions

• Embedding Human Centred Design

• Building a strong external network to support the Design team’s work

• Operations

Experience we're after

• Significant experience of leading and overseeing the development of new business propositions and proposals to time-limited funding opportunities

• Significant experience of designing interventions (digital and/or physical) for young people and/or those who support them 

• Experience using human-centred-design methods and mindsets; managing projects across the end-to-end design process

• Proven track record of inspiring and motivating diverse teams and improving collaborative ways of working across teams and departments

• Experience of developing high quality programme content and curricula for young people, youth workers and/or outdoor learning instructors (desirable)

• Experience of commissioning and managing external design freelancers and consultants (desirable)

• Experience of designing and/or delivering professional development programmes (desirable)

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: 25th March 2026 at 23:59pm (midnight)

Provisional Interview Dates: 1st and 2nd April (In person at our London Office)

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

• Possess a full driving license

Please see the job pack attached for further information on the role.

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
•  Access to an Employee Assistance programme which offers 
  both virtual and in-person support, 24/7 access to a GP 
  surgery web app, as well as lifestyle savings across online and 
  high street shops
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The Business Support Officer will play a key role in the smooth running of Community Leisure UK, with a specific focus on facilitating members’ meetings and managing queries from members. The postholder will ensure that our members’ Special Interest Group, and other thematic, meetings are organised and run efficiently, and that information is shared regularly with our membership via email. They will often be the first point of contact in relation to member queries and will be responsible for directing and responding to queries as appropriate. They will also be responsible for maintaining accurate contact details for the networks. An overview of our networks can be found on our website.

About Community Leisure UK  

Community Leisure UK is a national members’ association representing leisure and culture charitable trusts and social enterprises across the UK. We are a small team of 6, supporting c.100 members across the UK.   

Our Values

We embed our values through everything that we do, creating a common purpose and an organisational culture that we are proud of.  

• Integrity

We believe in a principled and ethical approach to our work, championing transparency in every aspect of our and our members’ work. 

• Fairness

Inclusivity and equity are at the heart of everything we do, regardless of the shape of size of members or partners.  

• Passion 

Our passion drives our work and our team, with a core belief in championing the Trust model and the value of public leisure and culture services. 

For further information on our work and areas of focus please visit our website.

What you'll get in return 

We are a remote based team, coming together for meetings and team days throughout the year. We are committed to flexible working, and to working with individuals to understand their optimum working patterns. In addition, we support ongoing CPD and training for all staff and work with Personal Development Plans to ensure we support progression and development.

Daily start of the day check ins, and weekly catch ups are arranged wherever possible with your manager and/or team, so that you feel fully supported in your work.

Please note that during your induction and probationary period, there will be a requirement to attend an office location in either Edinburgh or London on to do face to face training and induction.

Main Areas of Work and Requirements

The main areas of work and requirements of the Business Support Officer will involve:   

Administration 

• Prepare and circulate agendas and papers for Special Interest Group meetings in collaboration with the meeting Chairs and Community Leisure UK team 
• Record and track progress on agreed actions from meetings and support efficient follow-up 
• Support with the organisation for Regional Meetings in collaboration with Regional Directors 
• Organise online webinars, events and ad-hoc meetings as required in collaboration with the team 
• Ad-hoc admin support to the team as needed                                                          
• Support with the regular deletion of data in line with GDPR 
• Monthly mailout to collect submissions for the monthly ezine 
• Post members’ job advertisements onto the website 
• Support with minute taking at the three General Meetings per year 

Membership and Communications 

• Circulate network queries received from members 
• Respond to members enquiries in a timely and professional manner 
• Maintain and update content on the members’ area of the website  
• Keep contact details up to date on our database for our networks 
• Provide website logins for members when requested   

  Person specification  

To join us, you’ll need a keen interest in leisure, culture and the role of social enterprises and charities. We actively encourage applicants who are both working now and who are looking for work.   

 Prior experience  

• Experience of providing administrative and meeting support  

  Knowledge and understanding  

• Interest in the charity and social enterprise sectors   
• Knowledge and understanding of supporting committees  

Skills  

• Strong inter-personal skills supporting effective engagement and working with members, external stakeholders and venues  
• Ability to actively listen and to convey information clearly and concisely, including sharing information across the organisation and with members 
• High levels of accuracy and attention to detail
• Strong organisational skills, with the ability to plan own workload, and take into account the workloads of others. 
• Completes work to a high standard and shares knowledge across the organisation  
• Respect other individuals; listens and takes into account different opinions, feelings and motivations; is trustworthy and acts with integrity; responds and acts constructively towards others  
• Take personal responsibility for the complete delivery of projects, tasks and outcomes 
• Is reliable and completes agreed work to timescale  
• Flexibility to adapt to changing priorities and handle unexpected situations 
• A willingness to learn and develop their professional and personal skills   
• Experience of using IT systems, including Microsoft products, and willingness to learn about other platforms including, but not limited to MailChimp and WordPress. 

Job Description

Balance is looking for a dedicated compassionateSupport Worker/Driver to join our  Day Centre in Wandsworth.

Who you are

• You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.
• You must  have a Clean Current D1 Driving License.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job

• To provide support and assistance during journeyspick up and drop of duties at the commencement and end of sessions at our day centres.
• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition and sustainability in your conduct and approach to your work
• Through partnership, support and develop peoples skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers and other key professionals to put those using our service at the centre of your daily work. .
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination.
• To support clients with there daily activities and to promote their independence 
• To be able to communicate effectively with families , colleauges and  clients.

Working Expectations

• The working day is  8.00am - 5.30pm Monday to Friday -  The current rate reflects the additional hours 
• Drive a passenger service vehicle.
• Attendance at training. 
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

Healthwatch Richmond are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of health and social care services and to help people to find the information they need.

Our purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf to ensure that they meet the needs of our community.

You’ll see work through from start to finish; designing and undertaking projects, analysing results, writing reports and promoting the outcomes and impact.

You will undertake projects using surveys, interviews, focus groups and visits to gather the views and experiences of people who use NHS and social care. With this data you will produce evidenced reports with recommendations for how services could or should improve. Our work is challenging and constantly evolving so the ability to pick-up new skills and approaches, adapt ones and find pragmatic solutions is essential.

Our work is dynamic and constantly evolving so the ability to pick-up new skills and approaches, adapt and find pragmatic solutions is essential. As part of a small team you will be involved in many aspects of the organisation.

Induction, support and training will be provided in line with the candidate’s needs.