Service support officer jobs

About the role:

This role plays a key part in delivering a high-quality, front-facing customer service to residents, visitors, and partners during daytime operational hours.

As the first point of contact, the postholder will provide a professional, welcoming, and efficient service at reception, responding to queries, supporting residents, and coordinating with internal teams to ensure a smooth and positive customer experience.

The role is primarily weekend-based (Saturday and Sunday), with flexibility required to cover weekday shifts during periods of annual leave, sickness, or increased operational demand.

WORKING PATTERN

• Primary working days: Saturday and Sunday
• Shift times: 8:00am – 8:00pm
• Flexibility required to cover weekday shifts where needed
• Occasional attendance at training or meetings during weekdays

RESPONSIBILITIES & ACCOUNTABILITIES

• Provide a professional, friendly, and welcoming reception service at all times
• Act as the first point of contact for residents, visitors, and stakeholders
• Manage a high volume of face-to-face, phone, and email enquiries
• Ensure all visitors are appropriately greeted, managed, and directed
• Respond to resident queries promptly and effectively
• Escalate complex issues to the relevant teams (housing, support, maintenance)
• Maintain regular communication with internal departments to resolve issues efficiently
• Promote a positive, inclusive, and supportive environment for residents
• Support the day-to-day running of the building and front-of-house services
• Manage post and parcel distribution accurately and securely
• Maintain booking systems, logs, and records as required
• Assist with coordinating appointments and service access
• Ensure communal areas are clean, safe, and welcoming throughout the shift
• Monitor activity within the building and report any concerns appropriately
• Follow all health and safety procedures, including incident reporting
• Support emergency procedures in line with organisational policy
• Accurately record interactions, incidents, and tasks using internal systems
• Maintain shift handover notes to ensure continuity of service
• Follow organisational processes and procedures consistently
• Work collaboratively with colleagues across departments
• Provide cover for colleagues during absences and busy periods
• Attend team meetings and training sessions as required

PERSON SPECIFICATION

Experience

• Experience in a customer service, front-of-house, or concierge role
• Experience working in a fast-paced, customer-facing environment
• Experience handling enquiries and resolving issues

Skills & Knowledge

• Excellent communication and interpersonal skills
• Strong customer service focus with a professional and approachable manner
• Good IT skills (e.g. Microsoft Office, email, databases)
• Ability to prioritise tasks and manage time effectively
• Understanding of confidentiality and professional boundaries

Abilities

• Ability to remain calm and professional under pressure
• Ability to problem-solve and respond to a range of situations
• Ability to build positive relationships with a diverse range of people

Personal Qualities

• Friendly, approachable, and reliable
• Proactive and organised
• Patient, empathetic, and respectful
• Honest and dependable

Desirable

• Experience in supported housing, residential settings, or community services
• Knowledge of safeguarding and resident welfare practices

North Paddington Foodbank (NPFB) is looking for a Triage Support Officer to join our innovative and vibrant team.

You will be the first point of contact for households in crisis situations, responsible for triaging referrals,
assessing eligibility, and ensuring residents are connected to the right support, through Crisis & Resilience
or alternative pathways.

A key part of the role is working closely with the Senior Caseworker, ensuring a strong pipeline from
triage into intensive casework. You will gather high-quality information, prepare referrals, and support
a seamless handover so that households can move quickly from crisis support into longer-term
income maximisation.

Cash First doesn’t mean cash only.

Through our Crisis and Resilience Service, you will support households using a range of flexible tools, including:

• Direct bank transfers
• PIN4Cash
• Supermarket vouchers
• Energy vouchers
• Baby Bank vouchers
• Essential furniture vouchers

Alongside this, you will identify opportunities for early-stage income maximisation, helping households increase their income, stabilise their situation, and build long-term financial resilience and independence.

For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

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Brief role description

The Custody Support and Case Worker (CSCW) will enrol participants, enhance job readiness, and provide ongoing support through positive relationships. Responsibilities include signposting relevant activities, addressing barriers and coordinating post-release opportunities. This role involves extensive engagement with participants and partner organisations to ensure a seamless transition and support continuity.

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Who we are looking for

We are seeking a highly organised and self-motivated individual with a strong ability to collaborate effectively with internal and external stakeholders, building positive relationships at all levels, who brings excellent IT skills, including proficiency in Microsoft Office and Outlook, alongside a confident and outgoing approach supported by strong communication, interpersonal and influencing abilities. You will have well-developed presentation and planning skills and be able to engage and motivate individuals, while working comfortably both independently and as part of a tea, taking ownership of your performance, maintaining strong organisational standards, contributing to your ongoing professional development and applying a proactive, solutions-focused approach in a dynamic environment. ​

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Interested? Want to know more about the Charity? Check out our website.

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Eager to know more about the role? Have a look at the Job Description.

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What’s in it for you? Check out our Benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by ​Friday, 19 June 2026.

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Got questions about the role? Get in touch with the People Team at Forces Employment Charity.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying. We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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#LI-DNI

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We are looking for an experienced and compassionate Support Services Manager to lead BBS UK’s support services for children, adults and families living with Bardet-Biedl syndrome (BBS). 

BBS UK is a national charity supporting people affected by this rare genetic condition. We work closely with NHS specialist clinics and other services to help individuals and families access the support they need and navigate health, education, social care and welfare systems. 

This is an exciting opportunity to lead a small, dedicated team providing practical support, advocacy and guidance to people living with BBS and their families. 

The role includes team leadership, safeguarding responsibility and service development. You will help ensure people receive safe, responsive and person-centred support while continuing to improve and strengthen our services. 

About the Role 

As Support Services Manager, you will oversee BBS UK’s clinics support and advice services. Working closely with the CEO, NHS clinics and partner organisations, you will: 

• Lead and support a small remote-working team

• Provide supervision and safeguarding leadership to Patient Liaison Officers and Advice Workers

• Act as Designated Safeguarding Lead (DSL) for the organisation

• Oversee caseloads, service quality and risk management

• Support staff wellbeing, learning and development

• Build positive relationships with NHS and external partners

• Help develop and improve BBS UK’s support services

This is a home-based role with travel to specialist clinics in London and Birmingham, plus occasional meetings and events. Travel expenses will be reimbursed in line with BBS UK policies. 

About You 

We are looking for someone who: 

• Has experience managing a team within health, social care, welfare or voluntary sector services 

• Has experience providing leadership, supervision or safeguarding oversight within a support service setting 

• Has strong safeguarding knowledge and can make sound decisions in complex situations

• Communicates well and builds positive working relationships

• Can manage competing priorities and support a busy team

• Is organised, practical and calm under pressure

• Is reflective, approachable and supportive

• Shares our commitment to inclusive, person-centred support

• Wants to make a meaningful difference to people living with BBS

Why Join BBS UK? 

BBS UK is a small, supportive charity making a real difference to the lives of people affected by Bardet-Biedl Syndrome. By joining us, you will: 

• Make a direct and meaningful difference to children, adults and families living with BBS

• Be part of a supportive and values-driven team

• Work flexibly from home while contributing to a nationally recognised rare disease support service

• Receive ongoing training, supervision and professional development

• Help shape the future of support services for people living with BBS 

Additional Information 

• An enhanced DBS check is required for this role

• Some evening or weekend work may occasionally be required, with time off in lieu provided

If you’re ready to use your skills and experience to make a meaningful impact, we’d love to hear from you. If you would like to discuss the role before applying, details can be found in the application pack. 

Application Deadline: Sunday 7th June 2026 (midnight) 

Interviews: Expected to take place in London on 16th and 18th June 2026 

Job Description

Balance is looking for a dedicated compassionateSupport Worker/Driver to join our  Day Centre in Wandsworth.

Who you are

• You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.
• You must  have a Clean Current D1 Driving License.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job

• To provide support and assistance during journeyspick up and drop of duties at the commencement and end of sessions at our day centres.
• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition and sustainability in your conduct and approach to your work
• Through partnership, support and develop peoples skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers and other key professionals to put those using our service at the centre of your daily work. .
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination.
• To support clients with there daily activities and to promote their independence 
• To be able to communicate effectively with families , colleauges and  clients.

Working Expectations

• The working day is  8.00am - 5.30pm Monday to Friday -  The current rate reflects the additional hours 
• Drive a passenger service vehicle.
• Attendance at training. 
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

Location: Home-based (expectation of attendance at London office once a month) or hybrid working at London office (expectation of attendance of eight days in the London office per month); some travel across England may be required.

Help create safe, supportive spaces for people affected by someone else’s gambling, and play a key role in shaping an inclusive support service that reaches those who may otherwise struggle to access help.

If you offer experience of facilitating support groups or peer support spaces, particularly for people facing complex personal, social or health-related challenges, this is an exciting opportunity to join GamCare’s Affected Others Programme and help prevent and reduce gambling-related harm experienced by individuals affected by another person’s gambling.

The Role

As Service Officer for the Affected Others Programme, you’ll deliver online support spaces for people affected by someone else’s gambling, helping them feel heard, understood and able to access the right support. You’ll facilitate safe, non-clinical group sessions, carry out wellbeing and support needs assessments, identify and escalate any safeguarding or risk concerns, and help people connect with appropriate internal or external services where needed. The work will focus particularly on reaching groups who may face additional barriers to support, including men, young adults, neurodiverse people, LGBTQIA+ communities and people from ethnic minority backgrounds.

Alongside direct delivery, you’ll help shape and improve the service itself. Working closely with colleagues and people with lived experience, you’ll adapt content, develop accessible support journeys for users of the service, monitor participation and feedback, and use those insights to strengthen engagement and impact.

About You

You’ll bring experience of facilitating and shaping support spaces for specific groups, with the confidence to adapt resources and approaches according to the needs of the people taking part. Strong communication, organisation and project administration skills will be important, as you’ll be planning groups, managing logistics, keeping accurate records, monitoring engagement and working collaboratively with colleagues across GamCare. Experience of safeguarding principles is essential, particularly in relation to support services, peer support and co-production.

The role would suit someone who can deliver multiple support groups for diverse audiences, listen carefully to feedback and turn insight into practical service improvements. You’ll also need an understanding of health inequalities, including how they can affect people’s confidence, health literacy and the ability to seek help or advocate for themselves. A formal qualification is not essential, although training or experience in areas such as mental health, addictions, public health, health and social care, counselling, social work or peer support would be valuable.

About GamCare

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, and create awareness about safer gambling and treatment.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24-hour support

For further details and to apply please click the apply button.

The closing date for applications is Friday 5th June 2026.

Interviews will take place online via video conference – week commencing 29th June 2026.

GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Chief Executive Officer

British Liver Trust (transitioning to Liver UK)
Location: Hybrid (UK based, with monthly travel to Winchester)
Salary: circa £90,000, dependent on experience

Lead the next chapter for liver health in the UK

This is a unique opportunity to lead a respected and financially stable health charity at a pivotal moment of transformation.

Following a successful merger, the organisation is preparing to launch as Liver UK, bringing together services, information and advocacy across all ages. With a clear, trustee-approved strategy for 2026–2032 already in place, the next Chief Executive will focus on delivery, growth and national influence.

A strong platform and a planned transition

This role comes at a natural and positive point within a planned leadership transition.

Our current Chief Executive has provided long-standing, successful leadership and is excited to deliver the final phase of the rebrand before handing over. The incoming CEO will inherit a well-led organisation with strong governance, a clear strategic direction, and real momentum.

About the role

As Chief Executive, you will lead delivery of an established strategy, ensuring the organisation continues to grow its reach, impact and income.

You will work closely with an engaged and supportive Board of Trustees to maintain high standards of governance, regulatory compliance and risk management, while strengthening the charity’s voice in national policy and public affairs.

This is a role that balances external influence with internal leadership, ensuring both impact and organisational resilience.

Key responsibilities

• Deliver a trustee-approved long-term strategy, refining priorities as needed
• Ensure robust governance, legal and regulatory compliance
• Lead policy, public affairs and national influencing activity
• Maintain financial sustainability and drive income growth
• Lead and develop a high-performing Senior Management Team
• Oversee delivery of high-quality services and information

About you

You are a credible and values-driven leader with senior experience in the charity, health or related sectors.

You will bring:

• Proven senior leadership experience at Director or CEO level
• Strong understanding of governance, finance and regulatory compliance
• Experience influencing policy and working with senior stakeholders
• A track record of delivering organisational growth and impact
• Excellent communication and relationship-building skills
• You will be confident working with a Board of Trustees, able to build strong relationships, provide clear advice, and operate effectively in a governance-led environment.

You will be motivated by improving health outcomes and confident leading an organisation with both national influence and strong operational delivery.

Why join us?

• A clear, trustee-approved strategy ready for delivery
• Strong governance, financial stability and organisational foundations
• A positive and well-managed leadership transition
• The opportunity to shape a newly unified, UK-wide charity
• A chance to make a meaningful difference in an under-recognised area of health
• A strong, engaged and motivated Board

A competitive salary will be offered, reflecting the experience, skills and leadership qualities of the successful candidate.

Hours:    Full time (35 hours) preferred; part time considered (minimum 28 hours).

9 a.m. – 5 p.m. Monday – Friday if full time

Contract: Permanent

Responsible to:  CEO (may change)

Responsible for:  2 service coordinators. Joint responsibility with the two coordinators for the housekeepers, handypersons and gardeners plus any volunteers used to support the service

Location: Hybrid in line with our Hybrid Working Policy. Office location is the White House Community Centre, Hampton. Community locations and in the homes of older people as needed.

Salary: £34,000 – 38,500 FTE DOE plus 5% pension contribution pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.

Lead a team giving great practical support to local older people

Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of valuable and well used local services in Richmond upon Thames designed to improve wellbeing and enhance independence. These include information, advice and welfare benefits support; social & wellbeing centres; support after hospital discharge; digital skills development; Dementia Friendly Richmond; mental health peer support and Home Services such as handyperson, housekeeping and gardening.

Partnership is central to our work. We  collaborate closely with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 50 staff and over 100 volunteers support over 4,000 local older people each year.

Our Home Services are a core part of our organisation, providing housekeeping, handyperson support, and gardening and plays a crucial role in enabling older people to live independently and maintain their wellbeing. Our Home Services team help with practical jobs around the home, such as cleaning, dusting, hoovering, laundry, light shopping, help with DIY, and gardening.

At Age UK Richmond, we have an exciting opportunity to lead, shape, and grow our vital community services. We are recruiting for a Home Services Manager.

Are you a motivated and forward-thinking with a passion for making a difference to the lives of older people? As the Home Services Manager you will lead a team of staff and volunteers delivering a range of services designed to promote independence and enable older people to remain in their homes for as long as possible.

This role would suit someone with excellent coordination / administration skills, highly organised and with an interest in developing a service. Experience in a management role would also be highly advantageous.

We are looking for:

1. Experience of successfully managing or coordinating a busy demanding service.

2. Strong coordination, operations or logistics experience.

3. Excellent communication and relationship building skills.

4. Strong administration and IT skills.

5. Good numeracy skills.

6. A proactive and friendly approach to service growth and improvement.

7. A genuine desire to support and improve the lives of older people, and an understanding of and empathy with their challenges and needs.

Access to a car is preferred, but not essential. You will need to be prepared to travel around Richmond upon Thames as needed.  

The full job description is available on our website - follow the link. Closing date for applications is 9 a.m. on Thursday 4th June 2026. Interviews will take place at the White House Community Centre, Hampton on Monday 8th June 2026.

The role

We are looking for a Supporter Care Officer to join our team. In this vital role, you’ll ensure every supporter feels valued and appreciated, delivering an outstanding service that strengthens their connection to our cause. Reporting to the Senior Supporter Care Manager, you’ll play a key part in enhancing the supporter experience and ensuring donations and data are handled with care and precision, contributing directly to the success of our life-saving work.

• Make a real impact by delivering exceptional supporter care. You'll be the first point of contact for our supporters, ensuring every interaction is professional and aligned with our mission. 

• Play a key role in donation and data management. From processing gifts to maintaining accurate records and financial reconciliation, your attention to detail will directly support our fundraising success. 

• Be part of a collaborative, solutions-focused team. You'll help fine-tune processes, handle complex queries, and drive onward improvement by meeting team performance goals and championing innovation.

About You 

• Proven experience in Supporter Care and income processing, ideally within a charity environment, with confidence in handling sensitive or complex supporter interactions. 

• Strong working knowledge of CRM systems (ideally Raiser’s Edge), with a solid understanding of data accuracy, Gift Aid, and Data Protection legislation. 

• Excellent communication and interpersonal skills, with a proactive, solutions-focused approach and the ability to manage multiple tasks while working collaboratively across teams. 

• Team-oriented and values-driven, with a passion for delivering great supporter experiences, a positive attitude, and a commitment to continuous improvement.

If this sounds like you – we’d love to hear from you!

About working for us 

This is a fast-paced organisation that is committed to making a difference. 

Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters. 

About us  

We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.

Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more.

We bring more break throughs through research, more change through campaigning and more support through our expert nurses.

We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten.

Because people with pancreatic cancer need more than hope.

Underpinning this vision are our three values: 

• Courage
• Compassion
• Community

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values. 

At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported.  We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices. 

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.

Safeguarding

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.

Hybrid-working: 

Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.  

How to apply 

• You can download the Job Description and Person Specification for full details of the role on our website's advert. If you have any questions about this role that we’ve not answered, please get in touch with Alex Foott (contact details are on our website's advert).
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. 
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
• Please note that interviews will be held in person at our office, on 15th June 2026 and 17th June 2026. Our address is Queen Elizabeth House, 4 St Dunstan’s Hill, EC3R 8AD.

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment. 

Business Support Officer (England)

Career Ready is a UK-wide social mobility charity, empowering young people with the skills, confidence and networks they need to succeed.

We’re looking for a highly organised Business Support Officer to play a key role in supporting the effective delivery of our programmes.

This varied role sits at the heart of our England Programmes team, where you’ll help ensure systems, data and processes run smoothly while providing high-quality support to colleagues and stakeholders.

Key responsibilities

• Provide high-quality programme administration and coordination
• Maintain accurate data in Salesforce and Excel
• Support mentor onboarding, including DBS checks
• Manage stakeholder queries via email, phone and Teams
• Coordinate programme processes such as student–mentor matching
• Support planning and delivery of virtual and in-person events
• Troubleshoot system issues and support users
• Contribute to improving processes and communications

About you

Essential skills & experience

• Strong administration and data management experience
• Confident using Salesforce CRM and MS Office 365
• Highly organised with excellent attention to detail
• Able to manage multiple priorities and meet deadlines
• Strong communication and stakeholder engagement skills
• Proactive, solutions-focused approach
• Event coordination experience 

Additional information

• Home-based with occasional travel across England
• Enhanced DBS check required

Why apply?

Join a collaborative team making a real difference to young people across England.

How to apply
Please apply with your CV and a cover letter through Charity Job.
The closing date for applications is 9am on Wednesday, 3 June.

Please note that we may close this vacancy early if we receive a high volume of strong applications, so we encourage you to apply as soon as possible.

The Friendly Trust is seeking a committed and experienced Trust Officer to join our team. This role offers an opportunity to make a tangible difference by supporting vulnerable people to manage their financial affairs and access their rights.

The postholder will manage a varied caseload, providing advice, financial administration, and ongoing support to Service Users and their families. This includes working with welfare benefits, budgeting, and acting as a DWP corporate appointee where appropriate.

Key responsibilities include:

• Delivering person-centred advice on welfare benefits, financial management, and related matters
• Managing Service Users’ day-to-day finances, including budgeting and expenditure monitoring
• Developing and reviewing individual money management plans
• Maintaining accurate records in line with legal and regulatory requirements
• Building effective relationships with Service Users, families, and partner agencies
• Ensuring compliance with relevant legislation, including the Mental Capacity Act 2005

About you

You will bring:

• A minimum of 3 years’ experience in social care, advocacy, or a related field
• Experience supporting disabled people, individuals with mental health needs, or vulnerable adults
• Knowledge of welfare benefits and relevant legislation
• Strong organisational, communication, and case management skills
• Experience of financial administration and record-keeping
• A full driving licence and access to a car

Purpose:

The New Dawn Day Service Manager is responsible to lead, manage, and develop a safe, inclusive, and high-quality day service. The role focuses on delivering activities that promote independence, social inclusion, and well-being for service users while managing daily operations, regulatory compliance, and staff teams.

1. To coordinate and have responsibility for the overall management of the New Dawn Day Opportunities Services

2. To have overall responsibility for the line management of all staff employed within the service.

3. To review, assess and attend annual reviews and other professional meetings of service members.

4. To be responsible for the development and monitoring and the preparation of staff training plans in conjunction with the deputy managers and Tower Projects Chief Executive.

5. To be responsible for the planning and delivery of a high-quality programmes whilst maintaining standards and ensuring programmes are designed to meet the social, educational and developmental support needs of service members. You are responsible to ensure all daily activities, workshops, and support programs directly align with the Tower Project’s core values and strategic aims.

6. To be responsible for all monitoring and preparation of group and individual learning plans in conjunction with the Chief Executive.

7. To undertake the assessment of potential new and existing service members that are referred to or within the day service.

Main Duties & Responsibilities:

1. To facilitate, where possible, a community-based programme that meets the individual support needs of service member’s educational, social and developmental support needs, ensuring daily activities, workshops, and support programs directly align with the Tower Project’s core values and strategic aims.

2. To manage, support and actively participate in the organising and delivery of a high quality service in a supportive caring environment that adheres to the Tower Project’s policies and procedures.

3. To ensure the delivery of the service in consultation and partnership with Service members, Parents/ Carers, Schools/ Colleges and other relevant parties.

4. To provide and/ or receive support, advice and training as appropriate to the job role.

5. To be responsible for the overall operation of the New Dawn Day Opportunities Services for the effective and efficient use of the Services budget.

6. To develop and implement new initiatives as required.

7. To address and resolve issues in the general running of the services.

Specific Duties:

1. To maintain and develop systems for monitoring

2. To attend and contribute to Tower Project Senior staff team meetings, organise Day Service meetings and staff supervisions ensuring a smooth running of the service.

3. To initiate and/ or attend training events and appropriate external meetings according to expressed needs and demands.

4. To be responsible for the use of the building, health & safety and security of the premises and its equipment.

5. To be responsible for the preparation of timetables, activity plans, budgets, programme reports, monitoring data and other appropriate work according to the needs of the post.

6. Ensuring that administrative and financial responsibilities are conducted according to Tower Project procedures.

7. Pro-actively promote and develop inclusion and equal opportunities.

8. To liaise with and involve service member’s parents/ carers, outside agencies, support staff, key workers and other partner agencies in the planning and delivery of the service.

9. To ensure that the guidelines of the relevant legislation, e.g. Care Act 2014 are implemented at all times.

10.  To participate and meet regularly for supervision meetings with the Tower Projects Chief Executive.

11.  Undertake other duties as appropriate to the nature of the Post.

Operations & Service Quality

· Service Delivery: Design and oversee a diverse program of daily activities, workshops, and outings tailored to service user needs.

· Health & Safety: Maintain the facility to high standards, ensuring compliance with fire safety, food hygiene, and risk assessments.

· Compliance: Ensure the service meets all internal policies, local authority contract requirements, and statutory regulations.

Staff & Team Management

· Line Management: Recruit, supervise, appraise, and support a team of support staff and deputy managers.

· Workforce Planning: Manage staff levels and attendance levels for operational purposes.

· Staff Development: Identify training gaps and ensure the team completes mandatory compliance and care training.

Financial & Resource Management

· Budget Control: Manage the day-to-day operational budget, monitoring expenditure and optimizing resources.

· Administration: Oversee accurate record-keeping, including service user files, attendance logs, and financial transactions

PERSON SPECIFICATION

DAY SERVICE MANAGER – NEW DAWN

Knowledge/ Experience:

· Experience of coordinating services for adults with disabilities.

· Experience of assessing and supporting adults with disabilities.

· To have a minimum of two years’ experience managing a team of staff.

· Applicants must demonstrate an aptitude and willingness to work positively with adults with disabilities.

· Strong knowledge of safeguarding adults, health & safety law, and risk management

Education/ Qualification:

· A QCF Level 5 in Care or equivalent, or willingness to work towards such qualification.

Skills:

· Ability to organise and deliver a high quality educational and social programme of activities.

· Ability to work with service members who can present with a range of behaviours that can challenge

· Good communication skills with parents/ carers, service members, external agencies and staff.

· The ability to manage and provide a safe environment by identifying and implementing strategies/ activities to meet them.

· Ability to work as part of a team.

· Basic computer skills, or a willingness to undertake training as required.

· To support, promote and deliver groups within the Tower Project Equal Opportunities policy.

Special Conditions:

· The post holder will be expected to undertake any additional training as required.

Lead with purpose. Work with flexibility. Make a lasting difference.

ESCAPE Family Supplort is seeking an inspirational Chief Executive to lead an award winning, highly respected, trauma-informed charity, supporting families and children affected by a loved one's addictin and makuing a real difference in Northumberland.

This is a rare opportunity to shape strategy, influence services, and drive meaningful impact for families affected by addiction within a values led, collaborative organisation.

As one of the very few charities of our size to hold Investors in People Platinum accreditation, we offer an exceptional working culture built on trust, empowerment and strong relationships.

You will work with a commited team and board and engage with partners at local, regional and national level to shape the future of our services. 

This role offers the chance to lead with purpose, influence change and leave a lasting legacy.

This is a rare opportunity to step into a CEO role that offers genuine flexibility, meaningful impact and an outstanding organisational culture. 

ABOUT ESCAPE

Founded from lived experience, ESCAPE is the only organisation in Northumberland dedicated to supporting families affected by addiction. Our work changes lives - every day. We are:

• Trauma informed and evidencebased
• An AIM registered training centre
• A trusted partner across statutory and voluntary sectors
• Proud holders of Investor in People Platinum
• An accredited Living Wage Employer  

About the role

As Chief Executive you will:

• Provide strategic leadership and direction
• Work closely with a committed Board of Trustees
• Lead an experienced and values driven team
• Develop partnerships throughout Northumberland and across the region
• Ensure high quaility, sustainable services for families 

You will play a central role in shaping the future of the organisation and strengthening its impact.

Why join ESCAPE?

Flexible leadership role

• Full or part-time from 0.6 FTE minumum
• Flexible trust-based working
• Opportunity to shape how you lead

Exceptional Culture

• Investor in People Platinum accredited
• Reflective supervision and leadership support
• Collaborative, values-driven environment         

Meaningful impact

• Direct influence on services supporting families in crisis
• Opportunity to build on a strong legacy
• Visble and tangible difference in the community

Who we are looking for

• An experienced senior leader (charity, public or related sector)
• Strategically minded with strong operational awareness
• Skilled in building partnerships and relationships
• Committed to trauma-informed, person-centred practice
• Values-led, emotionally intelligent, and authentic

This role could suit:

• An existing CEO seekng greater balance and purpose
• A senior leader ready for their first CEO role

What we offer

• £48,000 - £55,000 salary (pro rata) depending on skills and experience 
• Full time or Part-time (from 0.6 FTE minimum) Permanent
• 28 days annual leave + 8 bank holidays (pro rata)
• 6% employer pension contribution
• Simply Health pakage (including eye care)
• Family-friendly policies
• Reflective supervision and practice
• Flexible, trust-based working

For further information and details on how to apply, please visit ESCAPE's website for application form and full recruitment pack.

Closing date for applicait9ons: 26th June 2026 at 17.00

We are seeking a strong and motivated leader, who is passionate about seeing lives transformed, to become our Head of Services (Programmes). In this strategic senior role, you will work closely with the Chief Executive Officer to provide stable leadership to staff and residents in the delivery of the day-to-day leadership of the organisation and residential addiction recovery / resettlement programmes. As a key member of the senior leadership team, you will help lead and motivate the organisation through transformational change to more effectively and sustainably deliver our mission – to help those affected by addiction to heal, transform, and thrive.

Outstanding communication, interpersonal, and relationship-building skills are essential. As a Christian charity, we bring our faith to the work we do and the men we work with, so you will be someone with a deep-rooted Christian faith, able to lead and inspire others in their own faith journeys, seeking the guidance of the Holy Spirit in all key decisions. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

Your role, in this committed team of 40+ staff, requires balancing management responsibilities alongside a more hands-on approach, including significant contact with our residents. Seeing them undergo the process of transformation, with all the joys and challenges that entails, is what makes our work worthwhile – a tremendous encouragement.

To apply: Please view the full job description and person specification. When you’re ready to apply, click the ‘Apply now’ button to begin your online application, submitting a covering letter, CV and screening question.

For an informal conversation about the role, please contact CEO, Maarten Fontein or Administration Manager, Sue Hedger - contact details on our website, which is currently under development.

Closing date: 23.30 Sunday 14th June 2026