Service support officer jobs
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About the Programmes Officer role:
This is your chance to sit at the heart of a pioneering national programme that could reshape how kinship families are supported across England.
As Programmes Officer, you’ll be part of the operational engine behind a complex, high-profile feasibility Randomised Controlled Trial (RCT) – keeping delivery tight, evidence strong and nothing falling through the cracks. If you thrive on pace, precision and being the person who quietly makes big things happen, this might be the role for you.
Kinship is undertaking a major feasibility RCT of Kinship Connected, a Kinship Navigator Programmes.
This is a complex, multi-partner programme involving funders, independent evaluators, local authorities, internal delivery teams and kinship carers with lived experience.
The Programmes Officer plays a critical role in ensuring the programme runs smoothly day to day. This is a technically demanding, detail-heavy role requiring excellent administration, strong initiative and the ability to anticipate what is needed next.
The Programmes Officer works closely and day-to-day with the Mobilisation and Delivery Project Manager and is a key part of the core delivery spine of the Kinship Navigator feasibility RCT.
The role provides structured operational, administrative and coordination support that enables the Mobilisation and Delivery Project Manager to maintain oversight of timelines, risks, dependencies and delivery quality.
This role requires someone who is comfortable working at pace, highly responsive to direction, and able to anticipate what the Mobilisation and Delivery Project Manager will need next in order to keep the programme running smoothly and evidence-ready.
Please note - we are looking for people who can start immediately ideally. This is due to the nature of the mobilisation and delivery timescales.
Purpose of the role:
To support the Mobilisation and Delivery Project Manager in mobilising and delivering the Kinship Navigator feasibility RCT through exceptional administration, proactive coordination and anticipatory problem-solving.
You will act as a trusted operational support, ensuring systems, data, documentation and local engagement activity are accurate, well organised and up to date, allowing the Mobilisation and Delivery Project Manager to focus on delivery oversight, risk management and external accountability.
Key responsibilities:
Programme delivery and coordination
- Support mobilisation activities across all workstreams, ensuring actions, documentation and timelines are tracked and followed up.
- Maintain delivery plans, action logs and trackers using Asana.
- Support coordination of onboarding activities with local authorities and internal teams.
- Ensure all operational documents are version-controlled, accessible and kept up to date.
- Flag emerging issues, risks or capacity pressures early, with clear evidence.
Local authority engagement and ecosystem mapping
- Coordinate local engagement activity across participating local authorities, including planning, logistics and follow-up for local events.
- Map each local authority’s kinship care ecosystem, including statutory services, voluntary and community organisations, referral pathways and gaps in provision.
- Maintain accurate, up-to-date local authority profiles and ecosystem maps.
- Ensure local intelligence is captured consistently and stored accessibly using agreed systems (e.g. Notion).
Outreach and local marketing support
- Support outreach and engagement activity by helping develop programme-specific marketing and engagement materials, working with the Marketing and Communications team to ensure alignment with Kinship’s brand and messaging.
- Adapt and manage local collateral for each participating local authority, ensuring materials are accurate, up to date and easy to use.
- Maintain clear version control and accessible storage of outreach materials, incorporating feedback from local partners where appropriate.
- Use Canva, Padlet and other agreed tools to adapt and produce local materials for events, Communities of Practice and local authority engagement.
Communities of Practice support
- Provide operational support to the Head of Programmes in coordinating Communities of Practice in each participating local authority.
- Support scheduling, logistics, materials and follow-up actions.
- Capture learning, actions and insights clearly and consistently.
- Support translation of local learning into insight for programme improvement and future scale-up.
Administrative excellence and anticipation
- Deliver a consistently high standard of administration across the programme.
- Maintain clear, structured and accurate records across all systems.
- Anticipate upcoming needs, deadlines and risks, taking initiative to address them early.
- Proactively prepare information, materials and updates without needing to be prompted.
- Act as a reliable operational anchor, ensuring nothing falls through the cracks.
- Anticipate the information, updates and preparation the Mobilisation and Delivery Project Manager will need to manage delivery effectively.
Data, systems and technical delivery
- Maintain accurate and timely data entry across Salesforce and related systems.
- Support data quality checks and evaluator requirements.
- Use Asana, Salesforce, Notion and Canva confidently and fluently.
- Support documentation, manualisation and knowledge management.
- Ensure systems are used consistently and to a high technical standard.
Coordination, reporting and communications
- Coordinate meetings, agendas, notes and follow-up actions.
- Support preparation of dashboards, updates and reports.
- Ensure information is shared clearly, accurately and on time.
How to apply:
Please apply for the role of Programmes Officer by sending a tailored CV and responding to these 4 questions below in the online application process. Please read the guidance notes in the job pack.
Closing date is 9.30am on Weds 4 March, with interview in person on Tues 10 March 2026.
1. Alignment to Kinship and the role: Why do you want to work for Kinship? And what can you bring to this role (think about the job specification)
2. Programme coordination and administration: Tell us about a time you supported the delivery of a complex programme or project. What were your specific responsibilities, and how did you keep work organised and on track?
3. Initiative: Describe a time when you spotted a potential issue, gap or risk before it became a problem. What did you notice, what action did you take, and what was the outcome?
4. Digital systems and learning new tools: Give an example of a time you had to learn a new digital system or tool quickly to support delivery. What was the context, how did you learn it, and how did you use it in practice?
What we offer you:
- Flexible working - we understand how important it is to balance family and work life.
- 30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
- Employee Assistance Programme (24/7 confidential advice line and counselling)
- Charity Worker Discounts.
Some tips for your application:
Read the guidance notes in the job pack.
Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
We know people might use AI – however make sure the answers reflect you and who you are and your experience. So many applications are the same because they’re using AI. Make sure you stand out.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Stewardship serves Christian donors, workers, charities and churches in the UK and beyond called to faithfully steward their personal, professional or ministry resources for God's glory. We are now recruiting for the Head of Accounts Examination Services. This is an opportunity to lead a growing team, working to support churches and Christian charities through finance and play a significant part in driving forward our mission.
Our aim is to improve governance in the Church and Christian charity sector. You will have the opportunity to shape and develop an already highly regarded and growing service. You will lead a dedicated team to deliver high-quality accounting and examination services, ensuring our ministry partners receive mission-aligned professional support.
This role offers an exceptional opportunity for a dynamic and strategic leader who is motivated by serving the organisation’s Christian mission and committed to delivering excellence. As Head of Accounts Examination Services, you will provide both operational and strategic leadership to a committed team, ensuring the effective delivery of high-quality accounting and examination services.
Occupational Requirement (OR)
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
We help Christians be the best stewards of the resources God gives them



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting: Housing Officer & Support Worker.
Location: Telford & Wrekin – onsite only
Hours: 36, 32 & 18 hr posts available (Please indicate preference when applying)
Salary: £13.60 p/h (reviewed in April)
Contract: Permanent
The role
Stay is a Telford based charity that supports people experiencing homelessness by providing a range of supported accommodation and tailored support services. Its aim is to help individuals reach their potential and progress toward longer term housing solutions that promote positive wellbeing and healthy lifestyles.
As a Housing Officer & Support Worker, you will play a vital role in delivering intensive housing management and personalised support to people from diverse backgrounds. Using strength based and Trauma Informed Practice, you will ensure each person receives the guidance they need. You will offer a warm welcome to new tenants as they begin their journey with Stay, ensuring they feel informed, safe, and comfortable in their new environment. Through choice led planning, you will support tenants to work toward their housing aspirations and achieve their personal goals.
What you need
A full, valid UK driving licence
A vehicle insured for business use
An enhanced DBS check (cost covered by Stay)
What we offer you
We offer a friendly, supportive, and flexible working environment where your contribution is valued. You’ll benefit from:
✅ 25 days annual leave plus 8 bank holidays (enhancements for length of service)
✅ Birthday off following completion successful probationary period
✅ Regular supervision and guidance
✅ Access to our Employee Assistance Programme providing GP access and wellbeing support
✅ Pension scheme
✅ Eligible for a Blue Light Card discount scheme
✅ Fully funded training and continuous development
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Events Officer
Working Hours: Min of 30 hrs up to 37 hours per week
Salary: 28,050 to 31,000 per annum
Contract: 12 months Good opportunity for role to become permanent in future.
Location: Hatfield Office/Hybrid - Candidates must have a full driving license and use of own vehicle for business purposes
Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.
We are looking for dedicated and passionate Events Officer to join our team based in Hatfield!
How will you make a difference?
Manage, develop and evaluate an engaging programme of events fundraising, and support the Community Fundraising Officer when delivering local events to raise a target income of £90k . Support groups and individuals organising fundraising events and activities on behalf of hyh. To support the development and delivery of the Communications Plan.
What can we offer you?
- A supportive and inclusive work environment
- 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
- Holiday purchase scheme
- People's Pension Plan contribution
- Group Life Insurance plan
- Opportunities for personal and career development
- Hybrid working - option to work from home to be agreed with line manager
- An additional annual leave day on your Birthday
- Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
- Medicash – A healthcare cash plan offering cash back on a range of healthcare related treatments including optical, dental and complementary treatments. Unlimited access to a 24/7 health and stress related helpline and discounted gym memberships.
What will you be doing?
Contribute to hyh’s overall Fundraising strategy as a member of the Fundraising Team
- Identify, develop and support existing and new community and events fundraising activities to increase and generate significant net income and supporter engagement
- Provide excellent donor care for all fundraising activities, to develop productive and lasting relationships with the community and convert them into loyal supporters
- Assist the Head of Fundraising & Communications in the development and delivery of hyh’s Events and Communications Plans
- Update donor CRM databases and website
If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!
Please apply via the link on the vacancy found on our website submitting a cover letter or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.Closing Date 2nd March 2026. Interviews to be held on Tuesday 17th March 2026. Potential start by end of April 2026.
Equal Opportunities
We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.
hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.
Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.
The client requests no contact from agencies or media sales.
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.
The Community Fundraising Officer is an exciting role at MDUK, that will sit within the Fundraising Team.
In Community Fundraising we are the team that builds relationships with our supporters, families, and event participants to fundraise so that MDUK can continue to find treatments and ultimately cures through research, and to drive improvements in care and quality of life.
About You:
You'll be an integral member of the Events and Community Fundraising Team.
You'll work closely with a team of field-based colleagues providing support, ensuring the growth of income and development of long-term relationships with supporters.
You'll need to travel within the region.
You'll be required to meet with our supporters, the wider team and assist at events throughout the year (this may include some evenings and weekends)
Values and behaviours:
- A positive attitude and approach that reflect the charity’s values.
- Seek opportunities to contribute to the development of the charity.
- A commitment to and an understanding of disability issues, equality, diversity and inclusion.
- Always demonstrate role model behaviour.
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.
We share expert advice and support to live well now; fund ground-breaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: This role is home based within the West Midlands, Wales and South West region and travel will be required across this region with occasional travel to Head Office based London, SE1
Closing date: 27th February 2026
Please download the job description to see full role responsibilities
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.



The client requests no contact from agencies or media sales.
Wandsworth Community Transport (WCT)
Contract length - Six months initially
• Based in Balham, London SW12 9PZ (on site).
• Part-time Hours: 20 per week (flexibility required).
• Salary: £30,000 + (pro-rata)
• Closing Date: 14th March 2026.
We are seeking a Passenger Services Administrator to work in our busy office, taking bookings, processing financial and membership data, organising schedules and promoting our services across Wandsworth.
You will work closely with our close knit-team of staff, drivers, volunteers, and community partners to ensure our services continue to thrive and adapt to the changing needs of the community.
This is a varied and rewarding role with a lot of potential to develop for the right candidate.
Job Description
Key areas of responsibility:
1. Be the front of house first contact for telephone, in person and email enquiries.
2. Take minibus and passenger bookings for outings and shopping, using our bespoke CTX software.
3. Maintain operational records and statistics relating to all vehicle hirings and ensure that all mileage is accounted for.
4. Update financial records and prepare invoices using Sage Accounts, process petty cash and take money to the bank.
5. Organise the schedules for drivers and volunteers.
6. Produce newsletters and publicity materials.
7. Participate in fundraising and publicity events. This may include evening and weekend work for which time off in lieu would be granted.
8. Attend and take part in staff meetings and evening Management Committee meetings, giving reports if required.
9. Any other duties commensurate with the grading of the post as directed by the Deputy Director, CEO or Management Committee.
10. Demonstrate a commitment to WCT’s Equal Opportunities and Diversity Policy.
About Wandsworth Community Transport
Wandsworth Community Transport (WCT) is a registered charity and a proud member of the Community Transport Association. We provide accessible and affordable transport services to community groups and individuals across the borough of Wandsworth. Our mission is to ensure that no one is excluded from community life due to lack of transport.
Key facts:
• Over 25 accessible minibuses serving the borough
• More than 2,000 community groups and individuals supported annually
• 35 staff members and a large team of volunteers
• Annual turnover of around £1 million
• Services include minibus hire, door-to-door services, Shopmobility, shopping shuttles, and outings for elderly and disabled residents
We also deliver essential driver and passenger assistant training programmes. Our volunteers play a crucial role in supporting elderly and disabled passengers, ensuring WCT is truly embedded in the heart of the community.
To Apply
Click on the link to request the full application pack
The client requests no contact from agencies or media sales.
Respond is seeking an experienced and values-driven Psychotherapy Service Manager to lead our specialist psychotherapy service for autistic people, people with learning disabilities, and their families.
This is a senior clinical leadership role for an experienced psychotherapist with strong service management skills and a commitment to psychodynamic, systemic and trauma-informed practice.
About the Role
You will:
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Provide clinical leadership and day-to-day management of Respond’s psychotherapy service
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Ensure high-quality, safe and effective therapeutic provision across London, schools and online
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Lead on clinical governance, safeguarding, supervision and reflective practice
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Support and develop the therapy team through coaching and compassionate leadership
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Contribute to organisational strategy, service planning and partnership development
You will hold a small caseload alongside management responsibilities and work closely with the Senior Leadership Team.
About You
You will be:
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A qualified psychotherapist, counsellor or arts therapist with postgraduate training
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Registered with a relevant professional body (e.g. HCPC, BACP, BPS, UKCP)
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Experienced in psychodynamic and/or systemic practice
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Experienced in working with autistic people and/or people with learning disabilities
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Confident in leading teams and managing services
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Knowledgeable about trauma, abuse and safeguarding
Experience of clinical supervision, reflective practice or organisational safeguarding leadership is desirable.
Why Join Respond?
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A respected specialist organisation with a strong trauma-informed ethos
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A collaborative, reflective and supportive working culture
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Opportunities to shape and develop a growing service
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Flexible working arrangements and ongoing CPD
If you’d like to find out more about this role, please read through the job description and person specification.
When you apply, please send a CV and Supporting statement of no more than 2 sides of A4. In your supporting statement ensure that you address the key competencies in the person specification.
When you apply, please send a CV and Supporting statement of no more than 2 sides of A4. In your supporting statement ensure that you address the key competencies in the person specification.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Edward's Trust is seeking a values-led Chief Executive to build on recent stabilisation and lead the charity into its next phase of sustainable impact.
This is a rare opportunity to lead a respected bereavement charity supporting parents, children and young people across the West Midlands.
Edward's Trust provides specialist counselling and holistic wellbeing support to families experiencing profound and often complex grief. Our work is rooted in compassion, integrity and a deep respect for the individuality of every person we support.
We are now looking for a Chief Executive who can combine emotional intelligence with strategic clarity and hands-on leadership. Working closely with a committed Board and skilled staff team, the successful candidate will guide the organisation confidently through a challenging funding landscape while protecting the quality and integrity of our services.
This is a senior, visible role with real autonomy and influence. Key priorities include strengthening income resilience, leading income generation activity, nurturing partnerships, and embedding a shared strategic direction across the organisation. The role requires a leader who is comfortable holding complexity and uncertainty, and who understands the responsibility of working within emotionally demanding services.
We welcome applications from experienced leaders within the charity, health or social care sectors, as well as those ready to step into a Chief Executive role. Flexible and part-time working arrangements are welcomed, including 0.8 FTE.
Full details, including the role profile, priorities and how to apply are available in the recruitment pack.
Applicants are asked to submit a CV and a covering letter to be considered. Full details are within the CEO Recruitment Pack.
Supporting bereaved families with care, compassion and hope across the West Midlands



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for an Operations Officer to play a central role in keeping our organisation running safely, smoothly and effectively across our central office, refuges and dispersed accommodation.
This is a varied, hands-on role combining operations, facilities management, reception, health & safety, admin coordination and service-user access support. You’ll help ensure our buildings, systems and processes enable high-quality, trauma-informed services for Black and minoritised (Global Majority) women and children.
You’ll be a key first point of contact for the organisation — welcoming, calm and professional — while helping to maintain safe, well-managed environments and strong operational systems.
You’ll:
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Support the day-to-day operation of the central office, refuges and dispersed accommodation
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Coordinate facilities, repairs, access and health & safety requirements
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Act as a first point of contact for enquiries, referrals and visitors
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Support safe service-user access and reception processes
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Provide administrative and operational support across teams
You’ll bring:
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Experience in operations, facilities, admin or office coordination
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Strong organisational skills and attention to detail
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A calm, professional approach in a fast-paced, sensitive environment
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Commitment to trauma-informed, anti-racist and survivor-centred practice
Due to the nature of work and focus of LBWP, the organisation considers the candidate’s race and gender, to be an occupational requirement in accordance with Parag. 1, Schedule 9, of the Equality Act 2010. This post is open only to Black and minoritised, i.e. Global Majority, women.
We are not able to sponsor any work permit or visa.
Please submit your CV and covering letter - your covering letter should provide details of your skills and experience relating to the person specification points marked in column 'CV/CL'. Thank you.
London Black Women’s Project (LBWP) is a specialist, women-only organisation dedicated to supporting Black, Asian and minoritised women.



The Director of Finance & Corporate Services is a new post for the East London Mosque Trust (ELMT). The Director of Finance will lead the Trust’s financial strategy, planning, and operations. This pivotal role will oversee the day to day financial transactions and ensure compliance while driving financial sustainability, transparency, innovation, and long term growth. The post holder will work closely with the CEO, the Senior Management Team, and the Trustees to help shape the future direction of the organisation. As one of the largest mosques and Islamic centres in the UK, it is imperative to build capacity in the leadership team to deliver effective, informed, strategic financial decisions to support the future sustainability of the ELMT.
Responsible to: CEO
Director of Finance & Corporate Services
The Director of Finance & Corporate Services is responsible for the proper conduct of all aspects of the day to day financial management of the ELMT.
Finance Management
- Oversee budgeting, forecasting, and financial reporting processes.
- Ensure robust financial controls and compliance with charity regulations and accounting standards.
- Manage cash flow, reserves, and funding streams including grants, donations, and contracts.
- Maintain an annual and a five-year financial forecast to underpin the strategic objectives.
- Responsibile for managing ELMT’s investments, while developing and implementing strategies for maximising ELMT’s finances.
- Manage and develop the finance team, fostering a culture of accountability, excellence and continuous improvement.
- Collaborate across departments to support financial literacy and budget ownership.
Governance & Compliance
- Prepare financial reports for CEO/SMT, the Board of Trustees and funders.
- Ensure compliance with The Charity Commission, HMRC, and Companies House requirements.
- Lead on audit preparation and liaise with external auditors.
- Lead on digital transformation for financial arrangements.
- Ensure there is a knowledge/awareness of fraud across the organisation.
- Ensure good risk management.
Finance, Sustainability & Compliance
- Optimise financial controls and processes in order to minimise financial risks, and ensure organisational compliance.
- Ensure compliance with funding agreements across all the teams and services.
- Ensure monthly reconciliation of all control accounts including creditors, debtors, payroll and banks; the preparation of monthly management accounts; and preparation/maintenance of control over all non-transactional journals such as accruals, prepayments, fixed assets/depreciation.
- A sound understanding of Islamic financial principles and their application within a charitable and governance context.
- Lead the strategic financial planning process, delivering annual and forecast budget plans, periodic forecasts within year and funding requirements, working closely with CEO and SMT.
- Plan and coordinate all tax, finance and treasury management practice and policy, with reference to charitable status, cash management and investments, reviewing and reporting on investment portfolios on a monthly basis.
- Ensure monthly payroll is accurate and timely, including all matters related to HMRC, and PAYE submissions.
- Have a full oversight of contracting and procurement activities and procedures, ensuring compliance with regulatory requirements, always seeking value for money, and where possible, cost saving opportunities.
- Check the condition of all assets and conduct an ongoing review of whether assets and investments are being put to best use and serving the organisation’s interests.
- Work with the CEO to identify new revenue-generating tactics.
- Responsible for the preparation of annual accounts to prescribed standards, managing effective relationships with the auditors, taking responsibility for the completion and submission of statutory/regulatory reporting in line with prescribed timelines, and keeping up to date with regulatory and statutory requirements within the charity sector.
- Lead on The Charity Commission reporting, including the annual review/trustee report and updating the organisation’s information held by The Charity Commission and Companies House.
Operational Excellence
- Review and improve organisational processes across ELMT, including Operations, Facilities, HR and Policy, ensuring they are efficient, effective and aligned with best practice.
- Identify and propose practical improvements to systems, policies and ways of working, driving internal efficiency and increasing organisational impact.
- Ensure alignment between systems, policies and processes, enabling departments to work effectively together and supporting ELMT’s strategic objectives.
- Over time, take on broader responsibility across departments, particularly in strengthening processes and embedding sustainable efficiencies.
Information Technology Management
- Devise and establish IT policies and systems to support the implementation of strategies set by upper management, including Data Protection and Cyber Security.
- Keep abreast of changes and updates to Data Protection legislation and ensure that staff receive regular training on Data Protection and Cyber security
- Evaluate the company systems and processes to coincide with the needs of the organisation
- Decide the need for upgrades, configurations or new systems and report to upper management.
- Direct the management of the ELMT website.
- Oversee the IT service provision ensuring it meets the ongoing needs of ELMT.
- Manage and develop the IT team, fostering a culture of accountability and continuous improvement.
General
- Deputise for the CEO as necessary, including assuming delegated leadership, decision-making, and representational responsibilities as appropriate.
- Represent the organisation externally as required, including with partners, stakeholders, and relevant bodies.
- Maintain and develop organisational culture, values and reputation with all staff, associates and external stakeholders.
- Work flexibly and undertake any other duties agreed between you and the Board of Trustees.
- Support projects of the ELMT and participate in multi-disciplinary, cross-organisational groups and project teams.
- Attend Senior Management Team (SMT), staff and committee meetings when required.
The client requests no contact from agencies or media sales.
Company Description
Healthwatch Essex is an independent organisation dedicated to amplifying the voices of Essex residents who use health and care services. With legal authority under the Health and Social Care Act 2012, Healthwatch Essex encourages individuals to share their experiences to help improve healthcare delivery across the county. Through research and engagement, the organization provides evidence-based recommendations to the NHS and social care authorities. Additionally, it operates a confidential information service to help residents navigate the healthcare system and access the support they need.
Role Description
The Information and Guidance (IAG) Officer will sit within the IAG team and support work across the organisation, feeding into a range of exciting projects and opportunities. They will manage to deliver a variety of engagement activities, support individuals who contact the service via phone, email or at face-to-face events, and work closely with the staff, volunteer ambassadors and local stakeholders.
The post holder will have some knowledge and experience of health and social care and outreach/engagement, as well as experience of planning and facilitating meetings, organising their own diary and directly supporting members of the public and writing short reports. The role requires flexibility and multi-tasking, as well as the confidence to work independently, and as part of a busy and productive team. Excellent communication skills are vital, along with a passion for engaging with people and hearing their experiences.
Day-to-day responsibilities of the post holder will be supported by the Information and Guidance Manager. All work will be fully explained and support will be offered by their line manager and wider senior management team.
Other work will be varied, but the main purpose will be to ensure that our influence is maximised through the delivery of high-quality and well evidenced reports, taking part in events and activities that will capture and articulate the voice and lived experience of the people of Essex.
Skills
You'll need to show:
·excellent communication skills
·strong interpersonal skills, to deal with a diverse range of people and their differing needs
·experience of managing or coordinating projects and volunteers (paid or unpaid)
·the capacity to inspire and motivate others
·the ability to deal with information in a confidential manner and respond with sensitivity
·good organisational skills and the ability to manage a variety of tasks
·administrative and IT skills, and an ability to maintain records and produce clear written and oral reports
·experience of working across different sectors and developing links with other agencies
·a flexible and non-judgmental approach to people and work.
·proactivity in travelling frequently across the county.
Closing date: 27th February 2026 1pm
Salary: £25,000
1 Year Fixed Term
We use your voice to improve health and care in Essex.
The vacancy
The Housing Officer role is 37.5 hours a week, working shifts between 8am and 8pm Monday-Friday which you will share with two other staff members on an 8-4, 10-6 or 12-8 rota pattern.
The role is based in Colchester.
Your time will be spent working with residents towards independent living by assisting them to claim and maintain benefits, move into work, education or volunteering, learn about successful budgeting, to eat healthily and keep themselves safe and healthy both physically and mentally. You will also interview prospective residents, carry out room checks, fire checks, assist with our food distribution scheme, collect payments and arrears, attend appointments with the young people as and when necessary, take an active role in resident engagement and support the management team.
Who we are and what we do
YMCA Essex has a 44 room, supported housing unit on Magdalen Street in Colchester. We house young people aged 16-25, supporting them towards independent living and a well rounded life. We encourage and support them into work, education or training and to be able to maintain a tenancy and look after themselves when they leave YMCA. Residents can live at the YMCA for a two-year period after which time we assist them in moving onto independent living.
You
Have an active care and concern for the community, work in an inclusive way, welcoming the diverse needs of our young residents. You are tolerant, understanding and non-judgemental. You have an interest in the needs of young people and a thirst to support them towards being the best they can possibly be.
You have experience of working in supported or general needs housing, wellbeing planning, risk assessments, working with young people and a great knowledge of welfare benefits, grants and other sources of income available. You have housing management, rent accounting and tenancy sustainment expertise as well as experience of dealing with anti-social behaviour and resident engagement.
Your IT skills are current with a good understanding of Microsoft packages and Sharepoint and you have an excellent level of education. You are experienced in working in and handling stressful situations. You are flexible and adaptable in regard to working hours and are able to take part in an on-call rota evening and weekend rota. You have a driving licence or can get to Magdalen Street at any time of day or night (if on call) within 30 minutes.
As a great communicator you are able to demonstrate an empathetic and person centred approach, problem solve on a daily basis, work with minimal supervision and with discretion and integrity whilst respecting confidentiality.
PLEASE NOTE THIS IS NOT A CARER ROLE. THERE IS NO PERSONAL CARE INVOLVED AND RESIDENTS ARE PHYSICALLY AND MENTALLY ABLE. CARE WORK EXPERIENCE WILL NOT BE CONSIDERED AS HOUSING EXPERIENCE.
YOU MUST HAVE RELEVANT EXPERIENCE TO BE CONSIDERED AND LIVE WITHIN 30 MINUTES TRAVEL OF COLCHESTER.
You will be required to provide a CV and if shortlisted will be required to complete an application form.
Everyone should have a fair chance to discover who they are and what they can become.



The client requests no contact from agencies or media sales.
Chief Executive Officer (Part-time, 3 days/week)
Veterans With Dogs (VWD) is seeking a dynamic and compassionate Chief Executive Officer (CEO) to lead our charity into its next chapter. This rare and exciting opportunity offers the chance to guide a small, high-impact team at a pivotal stage in the charity’s growth.
Location: Exeter (hybrid with regular office presence required)
Salary: £45,000–£55,000 pro-rata (equivalent to £27,000 - £33,000 for 3 days/week) + 3% pension contribution
Contract: Initial 1 year role with opportunity to extend
Hours: 21 hours / 3 days per week
Holiday: 28 days per annum (FTE), plus bank holidays
Reports to: Chair of Trustees
Direct reports: 4
About Veterans With Dogs
Veterans With Dogs is a UK charity that transforms the lives of Armed Forces veterans living with mental health challenges. Through the provision of highly trained assistance dogs and trauma-informed support, we help restore purpose, independence, and dignity to those who have served.
Founded in 2012, our work addresses a vital gap for veterans living with PTSD, anxiety, depression, and complex trauma. Through our award-winning PALS™ (Partner Animal Life Skills) programme, we help veterans re-engage with life, with the support of a trusted companion by their side.
Following a period of governance transition and renewal, we are entering a new and exciting phase. We are strengthening leadership, systems, and strategy to ensure long-term sustainability and greater reach. As we begin this next chapter, we are seeking an experienced, values-driven CEO to lead us confidently into this next phase.
The Role
The CEO will provide strategic direction, operational oversight, and cultural leadership for Veterans With Dogs. Working closely with the Board of Trustees, the CEO will oversee the delivery of the charity’s mission, ensure operational excellence, develop our long-term strategy, and foster a values-led and high-performing team.
This is a hands-on, multi-dimensional leadership role, ideal for a calm, pragmatic, and inspiring individual with experience of organisational stabilisation, stakeholder engagement, and sustainable growth. You will be a visible leader at our base in Exeter, while building strong relationships across the veteran, assistance dog, and wider charity sectors.
Key Responsibilities
Leadership & Strategy
· Lead the development and delivery of an interim plan and longer-term organisational strategy
· Translate strategic goals into clear operational priorities and plans
· Foster a compassionate, inclusive, and mission-aligned organisational culture
· Act as a credible and inspiring ambassador for Veterans With Dogs with stakeholders, funders, partners, and the public
- Guide the charity through stabilisation and values-led, sustainable growth
Governance & Compliance
· Ensure compliance with all relevant charity law, regulation, and best practice
· Work in partnership with the Board of Trustees, supporting effective governance and reporting
· Implement and embed improvements in HR, finance, safeguarding, IT, and operational systems
- Lead on organisational risk management, ensuring policies and procedures are in place and regularly reviewed
Operations & Programme Delivery
· Oversee day-to-day operations to ensure safe, ethical, and effective service delivery
· Ensure safeguarding standards are upheld for both veterans and dogs
· Drive continuous improvement in programme quality, delivery, and impact measurement
- Ensure operational systems and data processes are robust, compliant, and fit for purpose
People & Culture
· Lead, support, and nurture a small, dedicated staff team and wider network of volunteers
· Promote staff wellbeing, clear communication, and professional development
- Work with trustees to assess future staffing needs and build leadership capacity
Finance & Sustainability
· Work with trustees and advisors to ensure sound financial management and reporting
· Contribute to financial planning, budgeting, and development of a sustainable reserves policy
- Help diversify income streams, supporting fundraising efforts, corporate partnerships, and individual giving
Fundraising & External Relations
· Build and maintain relationships with funders, donors, corporate partners, and sector allies
· Collaborate with the fundraising trustee to develop new funding opportunities
· Represent the charity externally with credibility, transparency, and professionalism
- Strengthen partnerships with ADUK, ADI, Cobseo, and other key membership bodies
Person Specification
Essential
· Senior leadership experience within a charity, social enterprise, or values-led organisation
· Strong knowledge of charity governance, regulation, and trustee relationships
· Experience leading teams through organisational change or stabilisation
· Financial literacy with experience of budgeting, reporting, and planning
· Excellent communication and interpersonal skills across diverse stakeholders
- A calm, values-based, and ethical leadership approach
Desirable
· Experience in health, mental health, veterans’ services, or trauma-informed work
· Experience working with boards during periods of strategic or leadership transition
· Fundraising and/or income generation experience
· Understanding of safeguarding best practice (for people and/or animals)
- Lived experience of the military or charity sectors (not essential)
Our Commitment
Veterans With Dogs is committed to equity, diversity, and inclusion. We actively welcome applicants from all backgrounds and strive to create a supportive, respectful, and empowering workplace. We recognise the value of lived experience and are committed to continuous learning as an organisation.
How to Apply
Apply with your CV and a brief cover letter outlining your interest and suitability.
If you would like a confidential conversation before applying, we would be happy to speak with you.
Closing date to apply: Friday 13 March 2026
· First interviews (online): week commencing 16 March 2026
· Second interviews (in our Exeter office): week commencing 23 March 2026 TBC
NO RECRUITERS AT THIS STAGE PLEASE
Apply with your CV and a Covering Letter to explain your interest and suitability for the role.
No recruiters at this stage please.
To improve the quality of life for Veterans who are living with mental health disorders with the support of assistance dogs



The client requests no contact from agencies or media sales.
You will lead, with support, on the development and delivery of an exciting new Women at Risk (WaR) project seeking to support women at risk of rough sleeping, homelessness and exploitation. Working across key areas of Enfield and Haringey you will, through a combination of nighttime outreach and daytime service development, support a coordinated response across multiple agencies already engaged in this work.
You will coordinate and lead a minimum twice weekly nighttime outreach, support additional services and existing outreach provision and develop a daytime offer that meets the needs of women engaged through outreach and identified as at high risk of harm and homelessness.
You will have management responsibility of a small staff team, take overall lead on case management, coordinate outreach and maintain relationships with key stakeholders to support women to access and engage with a range of services to meet their needs through effective and professional communication.
This is a fantastic opportunity to become part of a passionate, high performing team and develop a service which is meeting identified gaps in local provision.
The client requests no contact from agencies or media sales.
Are you a visionary leader who can help shape the next stage of our work to protect, create and restore Scotland’s woodlands?
We are looking for our next Chief Executive, someone who can lead the charity into an exciting period of growth and change.
FWS is a Scottish charity working to create a Scotland where trees and native woodlands are thriving for our wildlife, communities and climate. Our mission is to protect, create and restore these vital habitats through knowledge, partnership and practical action.
Founded in 2012 to support innovative thinking for trees and native woodlands, we have grown into an organisation delivering practical action at scale. Today, our work stretches from city spaces to wild places — supporting farmers and landowners to create or restore native woodlands, strengthening local nurseries, building sector skills, and bringing trees into everyday landscapes across Scotland.
The organisation has grown rapidly over the past three years, and now operates as a team of seven delivering national programmes across Scotland.
About the role
This is a rare opportunity to shape a small, ambitious and high‑performing charity at a time of growth and increasing national influence.
As Chief Executive, you will report to and work closely with our Board of Trustees, providing strategic leadership and acting as the organisation’s senior representative. You will:
- Lead the delivery of our strategic plan and future direction
- Strengthen partnerships across the woodland, environmental, community and land‑use sectors
- Oversee programme delivery and organisational performance
- Support, motivate and develop our small and committed team of seven, working across programmes, fundraising and communications
- Represent Future Woodlands Scotland at senior levels across Scotland
You will bring strategic clarity, a collaborative leadership style, and the ability to build strong, trusted relationships across sectors and with funders.
Location
This role is Scotland-based, working from home with travel across Scotland to meetings. Our current team is spread across Dumfries & Galloway, Lothian, Central Scotland and Aberdeenshire.
Contract and salary
- 8% employer pension contribution
- Permanent, part‑time (3 days per week)
- £65,000–£75,000 FTE, depending on experience
- 25 days annual leave + 10 public holidays (pro rata)
- Additional annual leave increasing with length of service, up to a maximum of 10 additional days.
How to apply
Before applying, please read the Candidate Pack for full details of the role, responsibilities and the application process. You can find it on our website.
Invitations are invited from suitably qualified people and applications should consist of a CV and covering letter. The covering letter should explain how you meet the essential skills set out in the Candidate Pack and what you would bring to Future Woodlands Scotland.
If you would like an informal chat about the role, please contact Shireen Chambers to arrange a call (details in Candidate Pack).
Key dates:
- Application deadline: Midday, Monday 16 March 2026
- Interviews: Monday, 30 March 2026, in Edinburgh in person
The client requests no contact from agencies or media sales.
