Social support work jobs
Join us in shaping the new Fair Futures for Young Carers programme in Scotland, as we build a national schools‑focused initiative and lay the foundations for sustainable young carer support across the country.
Carers' Trust are looking for a Programme Officer with a strong commitment to equality, diversity and inclusion, ensuring young carers are at the heart of programme design and development.
As the postholder you will:
· Build strong partnerships with schools, carer services and young carers.
· Lead programme promotion, training and events and represent the Fair Futures programme across Scotland.
· Gather insights and data to support ongoing development, evaluation and wider systems‑change.
Are you an experienced Fundraising Manager who can help us manage an exciting and developing direct marketing programme for our amazing supporters?
We have an exciting opportunity for a Supporter Involvement Manager to join the St Mungo’s Fundraising department for a 6 month fixed term contract until 1 October 2026, where you will cover an internal sabbatical and help to oversee our Supporter Involvement Team.
Over the 6 months you will have the opportunity to get involved with:
- Helping us manage a busy programme of offline communications.
- Ensuring our data selections and segmentation runs smoothly and accurately.
- Developing the programme including the introduction of a new telemarketing programme.
In this role you will work flexibly for at least 2 days per week from our Central Office in London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.
While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 to a new space in Farringdon, London.
About you
We are looking for someone with a strong track record of running a direct marketing programme of multiple simultaneous projects. If you can bring the below we want to hear from you:
- To succeed you will need extensive experience of working with Razers Edge on both selections and queries.
- You will have experience of working independently on projects, as well as leading a team successfully.
- You will demonstrate the experience, and ability to step into this role, and help us continue our programme development.
- You will demonstrate great communication and team working skills, and interest in working collaboratively.
Above all, you will be committed to leading our supporter involvement programme, engaging existing supporters and demonstrating the amazing impact that their contribution makes to supporting people experiencing homelessness.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
Closing date: 10am on 19 February 2026
Interview and assessments on: 2-3 March 2026
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The Opportunity
As a key team member within our Partnerships and Income Development team, you will play a vital role in supporting the management and growth of our corporate partnerships, with a focus on partnerships that enable and enhance our Aspiring Professionals Programme.
1. Account Management:
- Ownership and management of the direction, growth and success of key strategic partnerships with Freshfields and Linklaters, providing excellent stewardship and effective communications to ensure long-term and mutually beneficial relationships.
- Manage, renew and develop a select portfolio of smaller existing partnerships in the legal sector, identifying new opportunities to deliver greater impact and income growth.
- Support internal account management structure across corporate programme partnerships, ensuring relationship management and programme delivery is delivered to a high standard, processes are consistently upheld, and partnerships are renewed where required.
2. Stewardship and Reporting:
- Track deadlines, deliverables and reporting requirements for own portfolio of corporate partnerships.
- Create reports, updates and support with the creation of case studies to demonstrate the value and impact of partnerships.
- Find creative ways to share updates and engage partners with our mission and work
- Work closely with the Head of Partnerships & Income Development, Partnerships Manager and finance team to build budgets, track secured income accurately, report on risk and opportunities, and ensure that income is banked.
3. New Business and Partnership Development
- Work closely with the Programme Delivery team to understand programme needs and gaps in provision, in order to improve the quality, depth and breadth of programme partnerships.
- Use your expertise and creativity to design and shape strategic programme partnerships that align partner objectives with student and programme outcomes.
- Write, build and create compelling and innovative partnership proposals, budgets and presentations to secure new business and develop existing partnerships.
- Deliver a smooth onboarding process for transitioning new partners into account management structure.
4. Line Management
- Outline outcomes to be achieved, considering individual skills, capabilities, and workload to ensure a balanced distribution of work.
- Review work outputs, monitor and quality assure work.
- Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth.
See attached job description for more detail on the key responsibilities in the role
Person Specification:
We need someone who will demonstrate our organisational skills-based competencies - as listed below:
- Leadership
- Communication
- Adaptability
- Professionalism
- Decision-making
Technical knowledge, understanding and experience required:
- Demonstrable experience of working in a partnership role in a charity or similar non-profit organisation.
- Demonstrable experience of building, maintaining and developing outstanding and mutually beneficial corporate partnerships.
- Knowledge of programme design and planning with corporate partners, including setting and managing complex budgets.
- Understanding of good practice in fundraising including data protection and partner stewardship.
- Proficient in Microsoft Office, including Excel.
- A basic level of understanding of Salesforce CRM
See attached job description for more detail on the person specification
Ways of working:
- Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom.
- Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings.
Benefits
- 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure.
- Cycle to Work scheme.
- 5% Salary sacrifice pension scheme with enhanced matching employer contributions
- Employee Assistance Programme available to staff and their family
- Flexible work options such as hybrid working, flexitime, part-time
- Regular staff team building and business planning “away days”
How to Apply
If you are interested in applying for this role, please head over to our website by 23:59, Sunday 22nd February and answer the following questions:
1) Why would you like to work at the Social Mobility Foundation? (250 words max.)
2) What makes you a suitable candidate for this role, including specific examples from your experience and skills? (500 words max.)
3) Tell us about a time when you managed an important relationship with a corporate partner, client or external stakeholder. What was your role in maintaining the relationship, and what did you learn about effective account management from the experience? (500 words max.)
We unlock potential, broaden horizons and create opportunities for young people


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
General Overview
FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking, with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.
The aim of the Interpersonal Trauma Response Service is to improve the health, wellbeing and safety of people who have been exposed to trauma arising from sexual violence and abuse and/or domestic abuse.
You will work across a specified number of GP practices across South Devon, to offer support to health professionals working in practices, people who have experience of interpersonal trauma arising from sexual violence and abuse and/or domestic abuse, as well as a service for people at risk of perpetrating abuse.
You and the team will provide training to GP surgeries to improve identification, enquiry, and response for patients. You and your team will also support adults and children who have been impacted by interpersonal trauma with emotional and practical support, focusing on trauma stabilisation. The team will be responsible for facilitating timely access to further appropriate support services where needed.
FearFree is committed to flexible and hybrid working and this role will be a mix of home based with requiring travel to GP practices and for multi-agency meetings and other deliverables. Occasional travel to the FearFree office in Exeter and other locations will also be required.
This role may include evening and weekend work when required.
Key Responsibilities
- To provide specialist, individual and needs-led domestic abuse and sexual violence advocacy and support to patients who are or have experienced, who are referred from participating practices or self-refer, and to provide onward referrals where appropriate.
- Provide direct assessment, casework support, advice, information, and advocacy through telephone contact, and/or meetings at the relevant practice.
- Provide support to increase people’s personal safety, and that of any children, and inform them of their rights and options in terms of housing, legal and welfare rights.
- To provide signposting and onward referrals to patients.
- To provide ongoing specialist advice and support around Domestic Abuse (DA) and Sexual Violence (SV) to practice teams.
- To encourage general practice health professionals to ask patients about their experience of abuse and respond, record, safety check and refer.
- To provide feedback on case outcomes to referring clinicians.
- To collect and collate performance and monitoring data for reporting purposes.
- Provide in-house training and refresher training for general practice teams on understanding, recognising, and responding to DA and SV.
- Develop good working relationships and liaise with outside agencies where needed.
- Keep accurate records of all referrals received and of work done with or on behalf of service users.
- Deliver DA and SV training to clinicians and non-clinical staff in participating general practices.
- Develop a good relationship with all general practice staff and work effectively as part of the practice team.
- Contribute to monitoring and evaluation of the programme collecting required data and producing written reports as requested.
Application
To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree.
There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.
For information about the processing of your personal data at FearFree, please visit our website.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
Sydenham Garden is seeking a Community Activities & Volunteering Lead on a Fixed term contract to end of December 2027 to join our team of 14 staff and approximately 70 volunteers in delivering adult mental health and dementia services in our beautiful garden settings in south-east London.
Position: Community Activities & Volunteering Lead
Contract: Fixed term to 31st December 2027, full time - 37.5 hours per week. Some regular working outside Monday-Friday 9-5 may be required, for which TOIL will be available. Part time and flexible working applications also considered.
Salary: £32,644 plus 6% pension contribution.
Annual Leave: 33 days inclusive of Bank Holidays.
Location: Sydenham Garden Resource Centre, SE23 2LW & De Frene Market Garden, SE26 4AB.
Application closing date: Thursday 5 March 2026, 9am.
Interview date: Thursday 12 March 2026.
About the role
Sydenham Garden, based in Lewisham in South-East London, is a unique wellbeing centre utilising its gardens, nature reserve and activity rooms to help people living with and recovering from mental and physical ill-health. We provide nature and arts based creative, social and therapeutic activities for co-workers (the name we give to our primary beneficiaries). With funding from The National Lottery Community Fund to help us ‘grow our community’ and increase the sustainability of our impact we’re seeking a Community Activities & Volunteering Lead to drive continuous improvement and development of volunteer-led community activities for the benefit of co-workers as well as managing the day to day running of our volunteer programme.
About you
You’ll have experience of recruiting, working with, and managing volunteers, including delivery of skill-building and development activities for volunteers with Lived Experience of mental and/or physical ill health. You’ll have excellent people skills and the ability to demonstrate sensitivity, kindness, and a person-centred understanding of different mental, physical, and neurological needs. You’ll have experience of delivering group activities and working with people with mental/physical-ill health and/or dementia. You’ll have line management experience and be able to provide strategic direction as well as be able to innovate and develop new initiatives and balance competing priorities while being willing to play a team role and get stuck into different activities.
Why you should join us
We’re a friendly team who are passionate about creating a supportive and inclusive community for people living with mental and physical ill-health. You’ll be part of a supportive team of staff and volunteers, and benefit from spending time in our beautiful gardens and nature reserve.
Equity, Diversity and Inclusion
Sydenham Garden is committed to Diversity, Equity and Inclusion (DEI). We want to build a diverse and inclusive staff, volunteer and trustee team where everyone feels that they belong and that reflects the profile of the communities we serve. Therefore, we will welcome and consider applications from candidates of all backgrounds and protected characteristics, and we particularly encourage applications from people of African or Caribbean heritage to ensure our staff team represents the communities we serve.
Recruitment Timeline
Deadline for applications: Thursday 5th March 2026, 9am.
Interviews: Thursday 12th March 2026.
PLEASE SEE ATTACHMENT BELOW TO DOWNLOAD THE JOB DESCRIPTION & PERSON SPECIFICATION AND FOR FULL DETAILS OF HOW TO APPLY INCLUDING OUR EQUAL OPPORTUNITIES MONITORING FORM.
Help underrepresented founders take their businesses to the next level through our flagship LEVELS entrepreneurship programme.
Join 20/20 Levels as a Programme Co-ordinator and play a key role in delivering pitch nights, workshops and founder support.
This is an exciting, hands-on role supporting the smooth delivery of our LEVELS Business Development Programme, which empowers early-stage entrepreneurs from ethnic minority and low socio-economic backgrounds to launch, grow and scale their ventures. You’ll help coordinate sessions, engage founders, support events such as Demo Days and Pitch Nights, and work closely with facilitators, mentors and partners to ensure every cohort has an outstanding experience.
If you’re organised, people-focused, passionate about entrepreneurship and driven by social impact, this is a brilliant opportunity to support the next generation of diverse business leaders.
20/20 Levels is a social mobility organisation dedicated to empowering black and racially underrepresented young people to maximise their potential.



The client requests no contact from agencies or media sales.
Content Creator
Salary: £29,447 per annum + 9% pension contributions
Contract: Fixed term for 2 years, with the possibility of permancey
Location: Kendal (with some travel to our other sites in and around Cumbria)
Combine your passion for nature with your digital skills! We’re looking for a talented communicator who can tease out stories from across the Trust and turn them into compelling social media content. You might be out and about across Cumbria, gathering content at our sites and with project teams, or in the office putting together videos and infographics.
You’ll need a strong understanding of the social media landscape and an ability to select and tailor content for different channels, finding ways to increase supporter engagement and reach diverse audiences. You’ll also be great at explaining your ideas – from the serious to the silly – and getting people involved.
Our ideal candidate is a first-rate copywriter with confident photography and videography skills. You’ll need to have experience with video editing and graphic design tools, and plenty of creative energy to keep our content fresh.
You’ll work closely with our Digital Engagement Manager and will have access to a training budget to help improve your skills.
Key responsibilities:
- Planning and creating content for our social media channels, to support the Trust’s objectives and communication strategies.
- Liaising with staff from across the Trust to understand the scope of our work and ensure that project communication requirements are fulfilled.
- Communicating effectively and consistently with staff and other key stakeholders to ensure engagement remains high and the impact of social media is clearly understood.
- Identifying opportunities to widen our reach and impact, from working with influencers to developing a Cumbria Wildlife Trust presence on new channels.
The closing date for applications is 9 am on 23 February 2026 (please note that late applications will not be considered).
Interviews will be held on Thursday 5 March 2026 at our Headquarters in Kendal.
To apply, please click on the link below
Cumbria Wildlife Trust is devoted to the conservation of the wildlife and wild places of Cumbria.
**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal using the application link, and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**
Position: Senior People Advisor
Salary: £45k-49,500k per annum
Hours: 35
Reports to: People Director
Location: Shoreditch, East London (Hybrid Model)
Key relationships: Department Heads, Line Managers, Staff
JOB PURPOSE
We’re looking for a proactive, inclusive and insightful HR generalist to manage the day-to-day People advisory and operational support across our medium sized charity, while contributing to a range of forward-thinking HR projects that align our processes, policies and practice with our strategic goals. As our Senior People Advisor, you’ll work closely with our Director of People and partner daily with our managers and staff to build confidence in our People systems and strengthen understanding of good practice. With a passion for building inclusive cultures, wellbeing and employee experience, you’ll be an empathetic relationship builder who brings strong problem-solving skills, sound HR knowledge and a data informed, test and learn approach. You’ll be comfortable being hands on and working with a varied portfolio of activity. Your insights will help shape a safe, inclusive, healthy and agile culture, support organisational learning and development, and drive continuous improvement across our People function.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
Role Responsibilities
- Manage and/or advise on employee relations work with a resolution-focused approach to disputes, disciplinaries, grievances, absence, change management processes.
- Responsible for overseeing our current HRIS system, ensuring it is used effectively, information is up to date and compliant, and more widely ensuring all HR data is sufficiently protected and compliant with GDPR in all systems and processes
- Manage the day-to-day relationship with a range of our People-related suppliers
- Produce and use People data to analyse trends and help make decisions. To include producing dashboards for managers, leadership where required.
- Oversee the planning and delivery of key activities in the HR calendar such as Employee Engagement surveys, the organisation appraisal process, and associated Internal Communications within the organisation
- Develop and evaluate the confidence and capability of managers and staff in our People practices, and systems
- Develop, update and communicate our People policies and procedures, in line with organisational strategy, best practice and employment legislation.
- Ensure our People practices have safety, diversity, equity and inclusion at their core and play a key role in championing the delivery of our ED&I roadmap.
- Provide first line advice on our Total Reward offer to managers and staff and liaise with benefits suppliers to help us continually evolve our Employee Value Proposition.
- Support managers in inclusive recruitment processes, ensuring compliance, best practice and use of appropriate metrics to continually inform our recruitment strategy.
- Use and update reward benchmarking in line with our reward policy
- Design and deliver wellbeing related initiatives
- Work with and contribute to the evolution of competency frameworks and development pathways and advise staff and managers around these.
- Accountability for discrete budget lines
The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.
PERSONAL ATTRIBUTES, SKILLS AND EXPERIENCE
Essential Experience
- Level 5 CIPD qualified or equivalent proven generalist HR experience
- Advising and leading confidently on a range of HR policies, UK employment law and best practice
- Design and delivery of inclusive HR processes and improvements
- Experienced in developing and supporting managers and staff through change
- Experienced in advising managers and staff around learning and development
- Scoping, managing and overseeing delivery of a varied range of HR projects to enhance efficiency and the employee experience.
Essential Skills/Knowledge
- Solid knowledge of UK employment and relevant GDPR legislation and its application
- Skilled in using HRIS systems and using them for reporting and streamlining processes
- Strong Excel skills, and skilled in Microsoft Office suite, including SharePoint
- Analytical skills to interpret data, identify trends and make informed recommendations
- Understanding of Diversity, Equality and Inclusion considerations and best practice
- Knowledge and experience of using Reward data and benchmarking tools
- Knowledge of Safeguarding principles and practice
- Excellent communication skills, ensuring our policies and practices are accessible
Essential Attributes
- Able to thrive in a small, dynamic and evolving organisation, showing initiative and adaptability.
- Collaborative and skilled at building strong, trust-based relationships across teams.
- Personally aligned to values of fairness, inclusion, wellbeing and integrity.
- A growth mindset
Desirable Skills/Experience
- Lived experience of or a strong affinity to the refugee cause
- Understanding and experience of competency frameworks
- Experience of contributing to staff wellbeing and engagement programmes
- Experience of line managing or task managing the work of others
- Experience of taking a coaching approach to develop others
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Hybrid and Flexible Working.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: Midday 16th February 2026
Interviews date: 24th and 26th February
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
We stand with refugees – will you join us?

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Have you got a head for data and a heart for storytelling?
As our Individual Giving and Legacies Manager, you’ll lead the growth of single and regular donations, develop supporter journeys, and strengthen our legacy giving programme.
You’ll be confident using CRM data and analysis to inform strategy, and you’ll enjoy creating compelling fundraising content from email journeys to campaign appeals, that motivates supporters to give.
With significant income growth over the past two years and ambitious plans for the future, this is an exciting time to join Homeless Oxfordshire’s Fundraising and Communications team. Your work will play a vital role in supporting some of the most vulnerable people in our community.
About The Job:
This is a vital role in delivering our fundraising strategy and goals. The role holder will be responsible for raising income from individuals and legacies and increasing the volume and value of our supporter relationships, engaging new audiences and driving sustainable income growth. We will also trust the role holder to deliver fantastic supporter journeys and supporter experiences and contribute to the overall implementation of the Fundraising Team’s objectives.
Main Areas Of Responsibility:
Income Generation
· Lead on raising income to an agreed target, through acquisition, development and retention of individuals and legacy pledgers, as agreed with the Head of Fundraising and Communications.
Strategy
· Work closely with the Head of Fundraising and Communications to build and deliver a highly effective, sustainable, audience-centred public fundraising and supporter experience plan.
· Engage in market and supporter insight to inform decision-making and development of new activity/products.
· Develop a good understanding of our supporter base, their motivations and behaviours. Use our CRM database (Raisers’ Edge NXT) and data analysis and insights to inform the development of new fundraising campaigns and products.
· Take the lead role in the development of effective supporter journeys, working with the Community Fundraising Team to convert community fundraisers and events participants into regular donors.
· Lead the design and delivery of individual giving campaigns (including the Christmas campaign), using direct mail, digital marketing and advertisements to drive supporter acquisition and retention.
· Develop and design our legacy programme, working with Farewill and local law firms to encourage supporters to include Homeless Oxfordshire in their will.
· Work with the Head of Fundraising and Communications to develop and deliver a mid-level giving programme, driving the major donor pipeline and effectively stewarding donors giving at the £300-£1,000 level.
Operational Delivery
· Be responsible for the setting and managing of budgets, targets and KPIs. Report on progress, trends and take action when required. Analyse results and evaluate activity to inform future plans.
· Act as the lead-user for Raisers’ Edge, supervise the Data Administrator to ensure accurate data entry and reconciliation, and support the team with reporting and data analysis.
· Work collaboratively to ensure that all income generation activity is integrated and opportunities for cross-team working are maximised.
· Develop processes that enhance the team’s capacity, efficiency, and ensure effective fundraising.
· Manage external partners and agencies involved in fundraising delivery, ensuring due diligence, high quality and effectiveness.
· Ensure the highest standard of supporter experience in order to make the most of every interaction.
· Ensure legal and regulatory compliance across all areas of the public fundraising portfolio, including the Fundraising Code of Practice, Data Protection and Gift Aid. Model best practice and coach team member as required.
Leadership
· Line manage the Data Administrator, supporting them on reconciliation, data entry and gift processing.
· Provide management information for SMT and the Board of Trustees as requested and attending meetings when required.
· Build positive working relationships with all internal and external stakeholders.
· Represent the charity at external meetings as and when required.
· Engage with the wider charity sector, learning from peers and sharing best practice.
General Duties:
· Compliance with Homeless Oxfordshire’s policies and procedures.
· Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
· Contribute to the work of the broader team.
· Responsible for the effective use of financial and other resources.
· Be prepared to work evenings and weekends, as the job reasonably demands.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
What’s Next: Have a look at the job description to find out more about the role and apply on Indeed or our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. Interviews will be conducted week commencing 16th February 2026.
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?
Then working at Advance Charity could be the career choice for you!
We are looking for a Bid Officer (Bid Writer)
Salary: £34,000 - £39,000 per annum
Location: Hammersmith Head Office
Hours: 35 hours (full time)
Contract: Permanent
We recognise that many working women have commitments outside of work, so we’re open to discuss flexible working options and solutions that suit you, and still suit the needs of the business. Please indicate in your supporting statement if you’d like to discuss flexible working options with the Hiring Manager, should they contact you regarding your application.
About us:
Advance Charity is a well-respected, award-winning, and innovative women-only organisation, established in 1998, providing emotional and practical support to women experiencing domestic abuse, and supporting women with short-term sentences to reduce offending.
About the role:
As the Bid Officer, you will support statutory and non-statutory funding across Advance’s services, with oversight by the Development Manager and support from the Development and Fundraising Co-ordinator. They will also provide assistance to the Head of Fundraising. The role will ensure a high standard of professional bids are created, showing strong attention to detail, an ability to work under pressure and to demanding deadlines.
You will plan and produce compliant proposal documents, bringing together expertise, best practice, research and data to develop compelling tender responses. Your role will be responsible for shaping service delivery models in collaboration with internal subject matter experts, bid writing and editing, coordinating the final document review and document governance.
Please note: In this role we are always exploring new technology and tools to support better ways of working, however the sector we work in means that we are often required to submit bids that are written without AI involvement. We need someone with great writing skills in this role and will be testing this with an in-person assessment as part of our recruitment process.
Key responsibilities include (but are not limited to):
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Plan and write compliant, professionally produced proposals within defined timeframes and coordinate supplementary documents required
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Foster collaboration and coordinate proposal input from a variety of stakeholders including Services, Evidence and Insights, People team, Finance and Governance team, Safeguarding
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Undertake editing of proposals, including spelling and grammar checks, and share with internal stakeholders for final approval in advance
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Project manage the writing of smaller tenders/grant applications including responsible for agreeing budget with Finance team
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Ensure all supplementary documents, including approval documents, are produced in a timely fashion and accompanying governance processes are completed
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Follow team processes for filing and version control
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Work alongside external partners to inform competitive bid submissions
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Support preparation for tender handover following contract award with Implementation Manager
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Monitor statutory and non-statutory funding opportunities (local authority, central government, trusts) via portals and support existing services to prepare for retender
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Brief leadership on go/no go decisions
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Conduct post-proposal reviews and support continuous improvement of the department
About You:
To be successful as the Bid Officer you’ll need the below experience and skills:
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Experience of writing successful tenders, proposals or grant submissions, with excellent written and verbal skills that support coordination of clear, compelling and concise bid responses
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Excellent attention-to-detail and accuracy with strong editing and proof-reading skills
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A pro-active approach to developing strong working relationships with staff at all levels of the organisation and with external stakeholders
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Be highly organised and solutions-focused, able to plan, prioritise and meet deadlines under pressure
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Be committed to Advance’s values and ethos, with a clear understanding of safeguarding, equality, diversity and inclusion in the delivery of statutory services.
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references and confirmation of the right to work in the UK, and satisfactory enhanced DBS check.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert will be considered.
Please see the end of the advert for the downloadable Job Specification
Closing Date for Applications: 26th February 2026 *Advance reserves the right to extend the advert and/or close the advertisement early, or on the appointment of a candidate
Interviews are taking place: Between 3rd to 9th March 2026 (this may be subject to change),
We recognise that women often only apply to roles if they meet 100% of the criteria (whereas men apply if they meet only 60% of the requirements). We encourage you to demonstrate how your skills and experience would make you an asset to the role, and if you don’t have the exact skills/experience, tell us in your cover letter how you think you might grow and develop in the role.
Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have additional needs, please email the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.
What we can offer you - Employee Benefits:
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An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
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Additional days off to celebrate International Women’s Day, and for religious observance and moving home
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Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
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Pension scheme
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Enhanced maternity/adoption provision
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Access to our Employee Assistance Programme
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Access to Yoga/Meditation and many more activities on our wellbeing online platform
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Employee eye-care scheme
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Clinical supervision for front line staff and first line management roles
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Refer a Friend Scheme - £250 for each referral who passes probation
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Organisation wide away days-
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Thorough induction and training
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Career development pathways
Diversity, Inclusion and Equal Opportunities
We value diversity and believe the variety of ideas, perspectives and experiences it brings creates an effective environment in which talents can be fully utilised to achieve our goals.
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Our vision is a world in which women and children lead safe, equal, violence-free lives so that they can flourish and actively contribute to society.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Overview
Figurative is an independent charity dedicated to impact, investment and innovation in the cultural and creative sector. We bring together deep expertise through Arts & Culture Finance (formerly part of Nesta) and New Philanthropy for Arts & Culture to unlock new and innovative ways of funding and supporting the UK’s arts ecosystem.
Figurative manages three investment portfolios that have supported over 60 organisations and raised more than £30 million in investment capital over the last decade.
We believe arts and culture have the power to transform lives and communities. Our mission is to ensure cultural and creative organisations can thrive, test bold ideas, and build sustainable futures.
The Role
The Impact Assistant is a new role at Figurative that will primarily support work on the Arts & Culture Impact Fund (“ACIF”), an £18m social investment fund which seeks to enable enterprising arts, culture and heritage organisations to fulfil their missions through the use of flexible and risk-tolerant finance. The Impact Assistant will also contribute to Figurative’s emerging advisory work, providing impact development support to the creative and cultural sector.
Key Responsibilities
The demands of this role will be both fund (ACIF) specific and general to Figurative. You will play an important role in assessing and understanding the social impact enabled through ACIF. In particular, this includes:
- Providing administrative support in the monitoring of impact delivery and reporting requirements across a portfolio of investments to ensure requirements are met in a timely manner
- Working closely with Figurative’s Impact Lead and wider Investment team to develop new investment proposals to the ACIF investment committee
- Contributing to assessments of the expected impact of each investment proposal as part of the social impact due diligence process
- Supporting Figurative’s Impact Lead in the capacity development work of ACIF applicants and investees through a combination of desk research, face-to-face conversations and workshop facilitation to produce social impact related out outputs, including:
- Evidence base summaries for a given intervention
- Theories of change
- Monitoring and Evaluation Frameworks Framework for M&E
- Development Plans outlining output, outcome, and impact management aims & KPIs
- Supporting on the collection, analysis and reporting of social impact data on fund performance for Figurative’s internal and external stakeholders
The general Figurative duties will include:
- Supporting in the undertaking of advisory work for organisations operating in the creative and cultural sector to improve impact measurement and management practice
- Collaborating on the development of internal processes to ensure the efficient and effective management of impact and investment data
- Sharing learning with the wider arts & cultural sector around social impact evidence and best practice M&E approaches from the Figurative portfolio
- Supporting the wider Figurative team on matters relating to social impact across all its funds The Person
The Person
The role requires a self-starting and curious individual, with enthusiasm and commitment to growing social impact through arts, culture, heritage and social enterprise more broadly. Specifically, with the following:
Experience
- Practical experience supporting the delivery of projects or programmes, including the co-ordination of timelines, meetings and actions
- Experience in maintaining trackers or workplans across multiple workstreams
- Exposure to data collection, cleansing and analysis through different methods, such as evaluation scales, surveys or interviews
- Desirable: Experience facilitating workshops and group discussions, particularly relating to social impact to develop and embed monitoring, evaluation and learning approaches
- Desirable: professional or lived experience of the transformative social impact of arts & culture
- Desirable: experience of working with arts & cultural sector organisations
- Desirable: experience of social impact investing, in any capacity
Knowledge
- Sound knowledge of social impact related concepts, including monitoring and evaluation and theory of change
- An understanding of the opportunities and limitations of social impact monitoring and evaluation, particularly in the arts
- Desirable: networks in the social impact and/or arts and culture sector
Skills
- Ability to prioritise tasks across multiple projects or workstreams, tracking progress against outputs, outcomes and deadlines
- Quantitative and/or qualitative analysis skills
- Internal and external stakeholder co-ordination skills, including diary management, scheduling meetings, document management and action logging
- Critical thinking skills, to support analysis, interrogation, and development of organisational theories of change
- Ability to self-motivate, prioritise within a complex workload, and deliver work to tight deadlines
- Clear and cogent writing, to a wide and diverse range of audiences
- Strong verbal communication skills, including the ability to explain complex issues concisely and compellingly to a wide range of audiences
Attitude
- Collaborative team-player, proactively engaging colleagues in dealing with complex challenges
- Curious and open minded critical-thinker, comfortable in providing constructive challenge
- Well organised and conscientious, able to deliver work in a timely and thoughtful manner
- Personable and supportive, willing to help internal and external colleagues to achieve their goals
What We Offer
- Salary: £30,000 FTE depending on experience
- Location: Hybrid working arrangement based at Somerset House in central London, with flexibility and some travel within the UK
- Hours: 4 days/week (0.8 FTE)
- Reports to: Impact Lead
- Benefits:
- 25 days annual leave + bank holidays + ability to buy additional holiday(pro rata for part time employees)
- Pension (Employer Contribution 8% + a further 4% where the employee contributes 4%)
- Life Assurance
- Post probation - Private health and dental insurance
Making an Application
To apply for this role, please submit your application (CV and covering letter) before midnight Sunday 22nd February 2026.
Please note that we actively screen for AI-generated applications. We are looking for authentic, personal responses that reflect your own experiences and motivations.
First interviews will be held virtually on Thursday 5th March 2026.
Second interviews will be held in person in our London offices on Thursday 12th March 2026.
We welcome applications from people of all backgrounds and particularly encourage those who are underrepresented in the investment sector to apply.
I look forward to hearing from you
Nick Wilsdon
Impact Lead
We want to see a thriving, inspiring cultural and creative sector generating far-reaching social and economic impact.
The client requests no contact from agencies or media sales.
Campaigns and Public Affairs Officer
We’re looking for a Campaigns and Public Affairs Officer to help turn insight, lived experience and evidence into powerful public campaigns that drive change for people affected by bowel cancer. You’ll play a hands-on role in delivering creative, inclusive campaigns that mobilise supporters, grow engagement and help people take meaningful action across the UK. Working closely with colleagues across policy, communications and fundraising, you’ll support the design and delivery of campaign actions, digital activity and events, while also contributing to our wider influencing work with decision-makers. This is a UK-wide role, with an initial focus on devolved nations, ideal for someone who’s passionate about campaigning, motivated by impact and excited to be part of a team pushing for earlier diagnosis and better care.
About Us
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have around 95 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer.
Safeguarding
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
The client requests no contact from agencies or media sales.
Marketing Manager, Supporter Retention
Contract: Permanent | Full Time, 35 hours per week
Location: London UK
UK hybrid working – a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person
Salary: £44,168 - £46,493 per year with excellent benefits.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
Our Supporter Marketing team is a dynamic group of creative and data-driven marketers, fundraisers and campaigners responsible for the broadest spectrum of marketing activity in the UK—from brand & DRTV TV, digital marketing, retention and engagement stewardship, integrated fundraising campaigns and mass public campaigning. We are pivotal in shaping the dialogue with the UK mass public and over 700,000 supporters - driving the mission to ensure everyone, everywhere has access to clean water, decent toilets, and good hygiene. This role will be a key player in this integrated, high-impact team.
About the role
As our Marketing Manager – Supporter Retention, you will lead the development and delivery of the supporter experience, stewardship, and loyalty activity within the retention and engagement programme. Ensuring a consistently high-quality Supporter Experience. This role is responsible for strengthening the emotional connection to WaterAid’s mission and maximising Brand Loyalty and Love by driving the development and optimisation of all supporter journeys and stewardship communications.
In this role, you will:
- Supporter Experience Ownership: Act as the champion for the quality of the Supporter Experience, leading the coordination and optimisation of all automated, multi-channel supporter journeys (excluding direct appeals).
- Key Channel Delivery: Own the content planning, production, and delivery for core stewardship channels, including the Supporter Magazine, Welcome Journeys, and Feedback Communications.
- Email Programme Management: Own the day-to-day coordination of the email marketing schedule across all stewardship and engagement communications, ensuring effective sequencing and segmentation.
- Programme Cohesion: Work with the Senior Manager and Income Appeals Manager to ensure cohesion and alignment across all retention programmes, safeguarding a seamless supporter experience.
- Financial Contribution: Manage the assigned expenditure budget for the retention programme and contribute actively to annual planning and quarterly reforecasting to maximise retention benefits.
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
- Retention & Stewardship Expertise: Deep expertise in developing, optimising, and coordinating complex, multi-channel supporter loyalty programmes and automated journeys.
- Content & Experience Focus: Proven experience in improving the quality of the Supporter Experience and managing high-quality, long-form content production (e.g., supporter magazine) to foster loyalty.
- Operational & Technical Skills: Strong project management skills, experience in matrix management, and proficiency in working with CRM systems and email marketing platforms.
- Data-Driven Mindset: Experience in using testing, segmentation, and data analysis to drive optimisation and provide clear rationale for strategic decisions.
Although not essential, we’d prefer you to have:
- Product Development: Experience in New Product Development (NPD) for fundraising or loyalty programmes (e.g. legacy or emergency funds).
- Professional Qualification: CIM/IDM Qualification or equivalent professional qualification.
- Non-Profit Experience: Prior experience working in the Non-Profit or International Development
Closing date: Applications close 12:00 PM UK time on 23rd February 2026. Interviews are expected to take place week commencing 2nd March 2026.
How to apply: Click Apply to upload your CV and Cover Letter.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
Our People Promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change!
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking to work with an organisation that is supportive and puts the need of the Young People that we support at the forefront of everything we do?
We are looking for a Senior Residential Manager and Responsible Individual to join our Children and Families Team. You will be working across several of our Children’s Residential Services in Greater Manchester, being the designated Responsible Individual for these services you will work closely with the Registered Managers and their teams to ensure our services are evidencing best safeguarding practice and are judged Good or Outstanding by Ofsted.
The Together Trust is one of the North West’s leading charities, offering individual care, support, and education to hundreds of Children, Young People, and Adults each year. We are a not-for-profit charitable trust, so every penny goes back into benefiting the people that we support.
Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future.
We are an employer that promotes a caring work environment and individual employee wellbeing with an excellent work / life balance.
Location Hybrid working across Greater Manchester
Hours 37.5 hours – with some on call duty (£40 for weekdays, £80 for weekend days and £120 for Bank holidays)
Salary £55,184 - (£28.30ph) with 2 yearly increments
The Together Trust is committed to safeguarding and promoting the welfare of the people that we support and expects all our staff and volunteers to share this commitment.
If you are successful in your application, you will be employed under the job title “Principal Manager” as shown on the job description that is attached to this vacancy.
About the Position…
Our Senior Residential Manager and Responsible Individual supports the Head of Service in the delivery of the Trusts residential services for cared for children. You will oversee several services that provide support to vulnerable young people, working across a range of differing needs.
- Line-manage and support children’s residential registered managers to ensure high‑quality person‑centred care across all services.
- Ensure all registered children’s homes comply with standards, regulations, policies, and procedures, with effective systems supporting staff in delivering care.
- Act as the Responsible Individual for designated children’s homes or services.
- Lead quality‑assurance processes to maintain good or outstanding practice and clearly evidence outcomes for children.
- Ensure registered managers promote and safeguard the welfare and well‑being of children in residential care.
- Work with our People and Culture team to improve staff recruitment and retention, supporting managers with staffing matters including disciplinary, capability, practice concerns, and internal investigations.
- Promote the trust’s residential services externally, develop relationships with external stakeholders, support referrals and placements, and participate in relevant conferences and events.
- Ensure delegated budgets are managed in line with financial procedures and that each residential service meets income and expenditure targets.
- Maintain up‑to‑date knowledge of relevant legislation, including the Children’s Homes (England) Regulations 2015 and the Social Care Common Inspection Framework.
About the you…
Do you have the following skills and experience,
- Level 5 Leadership and Management for Residential Childcare of equivalent
- Significant Children’s Residential experience as a Registered Manager or suitable equivalent, experienced in promoting high quality children’s residential services.
- Strong knowledge of childcare legislation and OFSTED inspection requirements.
- Extensive experience leading high-quality residential services for young people with complex social or health needs, understanding care planning, transitions, and leaving care.
- Demonstrated ability to build effective relationships with local authority officers and commissioners.
- Knowledge of leadership and management principles, including managing change and managing of service budgets, including income and expenditure.
- An analytical approach to report writing, continuing improvement of services and measurement of care outcomes.
- A full current driving licence – mileage will be paid at 45p per mile
- Up-to-date IT skills and the ability to use electronic recording systems (Clearcare) to improve service delivery.
- A flexible approach to work, including some weekend on-call requirements.
Benefits Include…
- 27 days’ annual leave plus 8 bank holidays, increasing to 30 days after 5 years and 33 days after 10 years.
- Generous pension scheme with 4% employer contributions and death in service benefit up to 6× basic salary.
- Occupational sick pay and family-friendly policies, including enhanced maternity, paternity and adoption leave.
- Discount and rewards platform with savings on retail, travel, insurance and more.
- Eligibility for the Blue Light Card.
- Proud to be a Real Living Wage employer.
- Refer-a-friend scheme with financial rewards.
- Extensive training and development, including apprenticeships.
- Long service awards, including cash gifts and additional leave.
- Wellbeing support, including Mental Health First Aiders and free weekly yoga (in person or online).
- Employee Assistance Programme available to you and adult members of your household.
To discover the full details of this rewarding role within the Together Trust look at our Job Description and Role Profile that are attached to this vacancy.
The Together Trust is committed to safeguarding and promoting the welfare of the people that we support and expects all our staff and volunteers to share this commitment.
Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience.
If there is any part of your lived experience you want to keep confidential in some way, please talk to the Recruitment or HR shared service teams and we will do what we can do to support you
The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment.
Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy, including an Enhanced DBS check (at no cost to yourself).
This role will involve regulated activity.
We are a UK charity supporting children in care and people with disabilities, autism and complex needs in the North West.
The client requests no contact from agencies or media sales.
At Samaritans we rely on supporter donations to save lives.
We are looking for a Supporter Care Officer to enhance the supporter experience, process donations, and thank our wonderful supporters for their contributions.
In this important role, you will engage with supporters and members of the public to maximize their relationship with the charity.
If you're passionate about delivering excellent customer service, have keen eye for detail and a great communicator, we’d love to hear from you.
Contract terms:
£28,000 - £30,000 per annum plus benefits
Full Time
Fixed Term Contract (18 months)
Hybrid working with link to Ewell office
In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
We are passionate about flexible working, talk to us about your preferences
What you’ll do
Engage with supporters by answering their enquiries
Thank supporters for their donations
Process all donations received by post, phone and BACS
Identify and implement opportunities to build supporter engagement
Record and report on positive and negative supporter feedback
Maintain accurate supporter records
Welcome and steward new supporter enquiries
What you’ll bring
Strong customer service experience and mindset
Great communication skills, including telephone, e-mail and letter writing
Ability to manage a varied workload
Experience analysing information to make objective decisions
Confidence in negotiating and influencing
Great time management
Knowledge of fundraising, including Gift Aid and fundraising legislation (desirable)
Experience working with a CRM database (desirable)
Knowledge of card payments and Direct Debit processes (desirable)
Full Job Description and Person Specification here
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: 17th February 2026 at 09:00am
Interviews: w/c 23rd February 2026
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.



